WEBVTT - Tech News: Whistleblower Outs Uber's Bad Behavior

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<v Speaker 1>Welcome to tex Stuff, a production from I Heart Radio.

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<v Speaker 1>Hey there, and welcome to tech Stuff. I'm your host,

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<v Speaker 1>Jonathan Strickland. I'm an executive producer with I Heart Radio.

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<v Speaker 1>And how in the tech are you. It's time for

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<v Speaker 1>the tech news for Tuesday, July twelve, two thousand twenty two.

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<v Speaker 1>And let's start by talking about Uber. Now, long time

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<v Speaker 1>listeners have likely heard me talk about Uber's history, which

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<v Speaker 1>has included unethical and at least in some cases, potentially

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<v Speaker 1>illegal activities. And there's really been no secret that Uber

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<v Speaker 1>engaged in lots of questionable practices in its history and

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<v Speaker 1>an effort to become the dominant ride hailing company and

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<v Speaker 1>to quote unquote disrupt the hired car industry, taking aim

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<v Speaker 1>at taxis and town cars and such. And sure, Uber

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<v Speaker 1>kind of was marketed as a ride sharing service, but

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<v Speaker 1>in reality it's a ride hailing service. It's taking the

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<v Speaker 1>same place as you know, businesses like taxi companies. There

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<v Speaker 1>were tons of stories about Uber as well as rival

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<v Speaker 1>company Lift, engaging in Shenanigan's against each other in an

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<v Speaker 1>effort to undermined or or sabotage the other company, including

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<v Speaker 1>stories about employees allegedly arranging for rides on the competitor

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<v Speaker 1>service and then canceling those requests later on in an

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<v Speaker 1>effort to tie up drivers and frustrate them and to

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<v Speaker 1>clog up the scheduling systems of the rival company. It

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<v Speaker 1>all got really ugly. And now we're seeing more about

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<v Speaker 1>how ugly it actually got, thanks to a whistleblower who

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<v Speaker 1>handed over more than a hundred twenty thousand internal Uber

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<v Speaker 1>files that were created between twenty seventeen to various media

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<v Speaker 1>outlets like The Guardian. The Guardian, by the way, has

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<v Speaker 1>actually named the whistle blower as a former Uber lobbyists

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<v Speaker 1>who worked in Europe named Mark McGann. McGann said that

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<v Speaker 1>Uber's modus OPERANDAI was to quote essentially break the law,

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<v Speaker 1>show how amazing Uber's service was, and then change the

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<v Speaker 1>law end quote, and that McGann's work was largely to

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<v Speaker 1>smooth things over after Uber had gone and disrupted all

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<v Speaker 1>over the ding dang place, which sounds like a real

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<v Speaker 1>fun gig, right, Like the bully comes in, pushes people around,

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<v Speaker 1>then you come around and say, hey, it's not that bad,

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<v Speaker 1>it's okay. We're gonna we're gonna get through. This guy's

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<v Speaker 1>the internal documents paint a pretty gross picture. One was

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<v Speaker 1>something that actually reminds me of an older story, and

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<v Speaker 1>this was that Uber had a kill switch to prevent

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<v Speaker 1>law enforcement from accessing company data. In other words, if

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<v Speaker 1>the police come knocking, you utilize the kill switch to

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<v Speaker 1>get rid of any incriminating evidence. Now, for one, thing,

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<v Speaker 1>that makes me think of the good old days when

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<v Speaker 1>companies like Enron were accused of ordering employees to go

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<v Speaker 1>on a document shredding spree, Golli the late nineties man.

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<v Speaker 1>For another, this story actually reminds me of Uber itself,

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<v Speaker 1>which you know, developed tools specifically to allow drivers in

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<v Speaker 1>the Portland, Oregon region avoid law enforcement because that was

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<v Speaker 1>a region where Uber was not given permission to operate.

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<v Speaker 1>In fact, it was expressly told it would not be

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<v Speaker 1>allowed to operate there. So Uber said, you know what,

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<v Speaker 1>We're just gonna go ahead and operate there. We'll just

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<v Speaker 1>give our drivers the ability to detect police so that

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<v Speaker 1>they can appear to not be operating there whenever the

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<v Speaker 1>police are around, you know, everything on the up and up.

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<v Speaker 1>Other documents indicated more bad news about Travis Kalanik, the

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<v Speaker 1>former CEO of Uber, who either resigned on his own

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<v Speaker 1>accord or was strongly encouraged by the board of directors

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<v Speaker 1>to do so in the wake of multiple scandals about

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<v Speaker 1>Uber's corporate culture that all broke out in So in

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<v Speaker 1>this case, the documents suggests that kala Nik was aware

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<v Speaker 1>of and subsequently dismissed concerns about driver's safety, including instances

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<v Speaker 1>in which drivers were the victims of violence. Moreover, the

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<v Speaker 1>document show a pattern of strong arm tactics as well

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<v Speaker 1>as a rather unflattering betrayal of various government officials who

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<v Speaker 1>collaborated with Uber under ethically questionable circumstances. So, in other words,

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<v Speaker 1>these documents start to imply or at least tiptoe up

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<v Speaker 1>to a line that would mark illegal activities like bribery

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<v Speaker 1>and coercion, though it may very well be that to

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<v Speaker 1>the letter of the law, Uber was able to avoid

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<v Speaker 1>that distinction, not to mention, it also indicates processes on

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<v Speaker 1>what to do if police were to rate a company

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<v Speaker 1>office you know that kill switch thing that that is

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<v Speaker 1>just straight out illegal, and other questionable activities as well,

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<v Speaker 1>such as paying academics enormous sums like up to a

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<v Speaker 1>hundred thousand dollars in some cases. Two create reports that

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<v Speaker 1>helps steer press coverage to paint Uber in a positive light.

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<v Speaker 1>So essentially, Uber was paying for positive academic studies, and

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<v Speaker 1>that says a lot both about Uber and the academics

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<v Speaker 1>who accepted such payments and massaged facts to fit Uber's narrative.

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<v Speaker 1>You might tell that I'm more than a little upset

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<v Speaker 1>about that. So side note, any academic who does this

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<v Speaker 1>is acting terribly. In my mind, it's the kind of

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<v Speaker 1>crap that brings doubt into any sort of report. Now,

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<v Speaker 1>you should always look at reports with some skepticism, right,

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<v Speaker 1>You should ask questions like who funded the study? Who

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<v Speaker 1>funded the research? That's always going to be important because

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<v Speaker 1>if it turns out that the reports were paid for

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<v Speaker 1>by whatever entities were being reported upon, then it's kind

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<v Speaker 1>of hard to make an argument that the work is unbiased, right, Like,

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<v Speaker 1>if the checks are coming from the subject of the report,

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<v Speaker 1>then how critical will the report be? Not in some

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<v Speaker 1>cases it may still be unbiased, but it does raise

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<v Speaker 1>those sort of questions, And in this case, Uber was

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<v Speaker 1>expressly paying for biased reports that are being presented as unbiased,

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<v Speaker 1>which is pretty gross. Uber, for its part, has said

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<v Speaker 1>that McGann's documents are about the Uber of the past,

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<v Speaker 1>you know, pre twenty eighteen Uber, and that the company

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<v Speaker 1>has since made great strides to clean up its act.

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<v Speaker 1>And there is no doubt that much of Uber's more

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<v Speaker 1>recent history has been about damage control and addressing system

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<v Speaker 1>problems in corporate culture. But the company has also continued

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<v Speaker 1>to resist calls to designate drivers as employees. I mean,

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<v Speaker 1>it's impossible to deny the fact that Uber has acted,

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<v Speaker 1>in extreme cases to try and head off any attempts

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<v Speaker 1>to classify Uber drivers as employees. Uber also somewhat snarkily

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<v Speaker 1>pointed out the McGann had demanded a bonus payout upon

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<v Speaker 1>leaving Uber and seemed reticent to come forward until the

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<v Speaker 1>check cleared, which you know, shots fired. And maybe that's

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<v Speaker 1>the case. Maybe McGann was like, I want to make

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<v Speaker 1>sure I get paid before I start blowing the whistle.

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<v Speaker 1>And that can raise questions about McGann's own motivations, but

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<v Speaker 1>it doesn't change the content of those internal documents, right, Like,

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<v Speaker 1>we can say McGann's actions might be somewhat questionable, but

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<v Speaker 1>that doesn't change that there are really concerning things within

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<v Speaker 1>these documents. If Uber has fundamentally put that stuff behind it,

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<v Speaker 1>that's great. Um, it's the fact that this has come

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<v Speaker 1>to light and Uber has not really reckoned with that

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<v Speaker 1>that I think has raised concerns in a lot of

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<v Speaker 1>people's minds. Let's stick with some more car news now.

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<v Speaker 1>Have you ever sat in your car and thought, gosh,

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<v Speaker 1>if only car companies could sell options on a subscription model,

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<v Speaker 1>sort of like how I subscribed to streaming media or

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<v Speaker 1>two Xbox game pass, wouldn't that be something No? Well,

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<v Speaker 1>BMW clearly has thought about this, because the company is

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<v Speaker 1>now offering up a subscription service in some markets for

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<v Speaker 1>the luxury of drumroll please, heated seats. So to be clear,

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<v Speaker 1>these vehicles have all the technology that's needed to heat

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<v Speaker 1>the seats that's there in the car right off the

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<v Speaker 1>manufacturing law. However, to enable that ability, the driver will

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<v Speaker 1>have to subscribe to a service, paying approximately eighteen dollars

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<v Speaker 1>a month to have it activated. Now, the driver could

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<v Speaker 1>also choose to subscribe for a whole year for a

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<v Speaker 1>hundred eighty bucks per year or three years, which would

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<v Speaker 1>cost three thirty dollars, or to go unloaded access for

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<v Speaker 1>four fift bucks. Now, this is not the first time

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<v Speaker 1>BMW has done this sort of thing. By the way,

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<v Speaker 1>though it's the first I've actually heard of it. There

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<v Speaker 1>are some other high end features in some BMW models,

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<v Speaker 1>like adaptive cruise control, that in some markets are also

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<v Speaker 1>subscription based. Now we don't hear about this much in

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<v Speaker 1>the United States because BMW hasn't really rolled out most

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<v Speaker 1>of those features as subscriptions over here. But seeing car

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<v Speaker 1>manufacturers embrace micro transactions should have folks a little bit concerned,

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<v Speaker 1>simply because we could see similar strategies deployed in all

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<v Speaker 1>sorts of different products. It's a proven revenue generating model,

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<v Speaker 1>and if something works that comes to making money, you

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<v Speaker 1>can bet that that strategy will proliferate across different businesses.

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<v Speaker 1>Now let's get back to BMW. So with some features,

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<v Speaker 1>there is an ongoing cost to BMW. There are back

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<v Speaker 1>end operations necessary to make certain kinds of options work,

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<v Speaker 1>and in those cases, a subscription model could be a

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<v Speaker 1>very valid argument. It could be justifiable. You're thinking, well, yeah,

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<v Speaker 1>I have to pay per month to have access to

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<v Speaker 1>this ability in my car, but then BMW has to

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<v Speaker 1>maintain that service in the back end, so that makes sense.

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<v Speaker 1>But for something like heated seats, where the entire system

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<v Speaker 1>is already in the car from the get go. That's

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<v Speaker 1>a harder sell. In that case, what you're doing is

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<v Speaker 1>paying a fee to BMW to remove a restriction that's

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<v Speaker 1>on the vehicle, rather than to provide a new ongoing service. Anyway,

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<v Speaker 1>in the old days, you would just pay extra upfront

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<v Speaker 1>to buy a car model that has additional options, you know,

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<v Speaker 1>like heated seats. BMW appears to want to change that.

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<v Speaker 1>Maybe in the future all models will have all the options.

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<v Speaker 1>You'll just have to pay an ongoing fee to access them.

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<v Speaker 1>Fun times. All right, let's take a quick break. We'll

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<v Speaker 1>be right back after these messages. We're back with more

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<v Speaker 1>car news. So over in the EU, the General Vehicle

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<v Speaker 1>Safety Regulation has taken effect, and part of that regulation

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<v Speaker 1>includes a requirement that's starting in July of four, all

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<v Speaker 1>vehicles sold in the EU must include Intelligent Speed Assistance

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<v Speaker 1>or I s A. And you might be thinking, what

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<v Speaker 1>the heck is I s A. Technically, it's an it's A.

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<v Speaker 1>It's a group of anti speeding technologies, and the specific

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<v Speaker 1>technologies vary from implementation to implementation, because what's really important

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<v Speaker 1>is the intended goal of this technology. You know, there

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<v Speaker 1>are a lot of different ways of making it happen.

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<v Speaker 1>The important thing is that it happens. So the goal

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<v Speaker 1>is to use technology to first detect what the road

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<v Speaker 1>speed limits are on whatever road the vehicle is on

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<v Speaker 1>at the time, and then adjust operations within the vehicle

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<v Speaker 1>so that the car is not exceeding those road speed limits. Now,

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<v Speaker 1>apparently this can go so far as to cut power

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<v Speaker 1>to the engine in the event of someone speeding, which

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<v Speaker 1>sounds to me like that would be a bit of

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<v Speaker 1>a risky move, but less drastically, it's meant to signal

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<v Speaker 1>the driver should they be going a bit too fast.

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<v Speaker 1>I've been in a car that had a feature like that.

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<v Speaker 1>It was a car that was imported from Japan, and

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<v Speaker 1>it would chime at us whenever we would hit the accelerator,

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<v Speaker 1>which was sometimes necessary to do things like past another vehicle,

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<v Speaker 1>and it was incredibly irritating, but you know, effective, it

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<v Speaker 1>convinced us not to drive too fast because we didn't

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<v Speaker 1>want to hear that chime over and over again. And

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<v Speaker 1>the goal here is to cut back on traffic accidents

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<v Speaker 1>and injuries and fatalities, and we see that in results.

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<v Speaker 1>If we see that those numbers are much lower, it

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<v Speaker 1>would be very hard to argue against this kind of

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<v Speaker 1>technology because more people being alive really wins out against

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<v Speaker 1>just wanting to avoid a frustrating driving experience. Earlier this year,

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<v Speaker 1>I covered the company Peloton. Actually might have been the

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<v Speaker 1>end of last year, but that's the company that makes

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<v Speaker 1>exercise equipment, including the famous bikes and the infamous treadmills,

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<v Speaker 1>and really makes its money by having a subscription based

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<v Speaker 1>service to train on those. You have training sessions that

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<v Speaker 1>you can take using this equipment. The brand got very

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<v Speaker 1>popular early on in the pandemic, and the company ramped

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<v Speaker 1>up production, and then demand slacked off rapidly and the

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<v Speaker 1>company found itself overstocked with products. It was stuffed with

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<v Speaker 1>inventory and in a lot of trouble, and there were

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<v Speaker 1>a lot of other problems as well, But I don't

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<v Speaker 1>want to rehash my old Peloton episode. Instead, the news

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<v Speaker 1>today is that Peloton will no longer be manufacturing it's

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<v Speaker 1>own equipment. Instead, it will be partnering with a company

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<v Speaker 1>in Taiwan and outsourcing its production. The current CEO, Barry McCarthy,

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<v Speaker 1>is trying to turn the company around, and that's gonna

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<v Speaker 1>mean cutting way back on expenses. So that explains the

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<v Speaker 1>decision to outsource manufacturing. Peloton has received a lot of abuse,

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<v Speaker 1>some of it I think is justifiable, but I never

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<v Speaker 1>really want to see a company fail, you know, unless

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<v Speaker 1>that company is just pure evil. My hope is that

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<v Speaker 1>Peloton will course correct and will find a business model

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<v Speaker 1>that is sustainable and be able to reset from there.

0:14:37.080 --> 0:14:40.520
<v Speaker 1>And though I don't own any Peloton products, I don't

0:14:40.520 --> 0:14:42.840
<v Speaker 1>have any stake in the company, I just kind of

0:14:42.840 --> 0:14:45.040
<v Speaker 1>hope that the executive team can fix things. I mean,

0:14:45.080 --> 0:14:48.120
<v Speaker 1>I don't think I know anyone personally who actually owns

0:14:48.120 --> 0:14:51.800
<v Speaker 1>a Peloton bike or treadmill, but I do know that

0:14:52.240 --> 0:14:56.160
<v Speaker 1>the enthusiasts who have them are very passionate about the

0:14:56.160 --> 0:15:01.320
<v Speaker 1>the brand and the training sessions. So I think anything

0:15:01.320 --> 0:15:04.920
<v Speaker 1>that gets people to exercise is you know, that's kind

0:15:04.920 --> 0:15:07.640
<v Speaker 1>of a good thing. I sure, as heck, could use

0:15:07.640 --> 0:15:10.760
<v Speaker 1>more exercise in my life. But yeah, that's why I

0:15:10.800 --> 0:15:13.640
<v Speaker 1>kind of hope that they succeed. Nothing other than that.

0:15:14.480 --> 0:15:18.520
<v Speaker 1>The left leaning media watchdog Media Matters has reported that

0:15:18.560 --> 0:15:22.040
<v Speaker 1>Facebook and Instagram, both of which are owned by Meta,

0:15:22.280 --> 0:15:25.720
<v Speaker 1>played host to a great deal of anti lgbt Q

0:15:26.240 --> 0:15:30.040
<v Speaker 1>misinformation and hate speech over the course of June, which

0:15:30.040 --> 0:15:34.160
<v Speaker 1>of course was Pride Month. The organization accuses Meta of

0:15:34.200 --> 0:15:37.600
<v Speaker 1>trying to cash in on Pride by claiming to support

0:15:37.600 --> 0:15:41.680
<v Speaker 1>the l g B t Q community while simultaneously failing

0:15:41.720 --> 0:15:44.760
<v Speaker 1>to stop the spread of hate speech and misinformation targeting

0:15:44.800 --> 0:15:48.560
<v Speaker 1>that same community. Media Matters says that right wing media

0:15:48.560 --> 0:15:53.400
<v Speaker 1>outlets spread lies about Pride events, including allegations that people

0:15:53.440 --> 0:15:57.760
<v Speaker 1>within the events were specifically attempting to groom children. There's

0:15:57.800 --> 0:16:00.360
<v Speaker 1>that narrative that we see over and over and in

0:16:00.480 --> 0:16:06.600
<v Speaker 1>certain extremist literature and media outlets. The organization said, META

0:16:06.640 --> 0:16:10.240
<v Speaker 1>has failed to enforce its own policy regarding misinformation and

0:16:10.280 --> 0:16:13.880
<v Speaker 1>hate speech while simultaneously trying to position itself as being

0:16:13.960 --> 0:16:16.920
<v Speaker 1>kind of a champion of the community. And that's not

0:16:17.040 --> 0:16:20.560
<v Speaker 1>a good look. The organization pointed out this past Pride

0:16:20.560 --> 0:16:24.640
<v Speaker 1>Month had several events that were targeted by extremist groups,

0:16:24.680 --> 0:16:28.000
<v Speaker 1>and Media Matters argues that the lack of enforcement of

0:16:28.160 --> 0:16:32.560
<v Speaker 1>policies on platforms like Facebook and Instagram can contribute to

0:16:32.560 --> 0:16:35.960
<v Speaker 1>those kinds of real world outcomes. And you know, we've

0:16:36.000 --> 0:16:39.960
<v Speaker 1>talked in the past about how these platforms can reinforce

0:16:40.520 --> 0:16:46.280
<v Speaker 1>beliefs and can promote radicalization and also can serve as

0:16:46.400 --> 0:16:52.480
<v Speaker 1>a platform for people to plan specific UH activities like

0:16:52.480 --> 0:16:57.680
<v Speaker 1>like violence or protests at different events, and considering the

0:16:57.800 --> 0:17:00.880
<v Speaker 1>extent that we've seen some of that via Lens as

0:17:00.920 --> 0:17:03.840
<v Speaker 1>well as kind of a general move in this country,

0:17:03.880 --> 0:17:08.120
<v Speaker 1>that being the United States to really push back against

0:17:08.200 --> 0:17:12.119
<v Speaker 1>the l g B t Q community. It's it's a

0:17:12.240 --> 0:17:15.840
<v Speaker 1>dangerous thing. It's a dangerous thing for a very vulnerable population.

0:17:16.440 --> 0:17:19.159
<v Speaker 1>In other Meta news, a couple of different media outlets

0:17:19.160 --> 0:17:21.919
<v Speaker 1>have reported moves within the company indicating that Meta may

0:17:21.960 --> 0:17:26.560
<v Speaker 1>be headed towards holding mass layoffs. First, The Information reported

0:17:26.560 --> 0:17:29.520
<v Speaker 1>that managers received note to identify people on their teams

0:17:29.560 --> 0:17:33.720
<v Speaker 1>who quote unquote need support and that poor performers should

0:17:33.760 --> 0:17:37.320
<v Speaker 1>be moved to exit just kind of a lame euphemism

0:17:37.440 --> 0:17:41.040
<v Speaker 1>for being terminated or fired anyway. The Washington Post subsequently

0:17:41.040 --> 0:17:44.200
<v Speaker 1>reported that this directive was the first step in managers

0:17:44.200 --> 0:17:47.320
<v Speaker 1>creating performance improvement plans, which could then be used as

0:17:47.359 --> 0:17:50.159
<v Speaker 1>sort of a guide for layoffs. And this is not

0:17:50.280 --> 0:17:53.120
<v Speaker 1>that big of a surprise. Mark Zuckerberg himself has told

0:17:53.119 --> 0:17:55.480
<v Speaker 1>employees that the company will be more aggressive in setting

0:17:55.480 --> 0:17:58.960
<v Speaker 1>employee goals and expectations, and that this might commence some

0:17:59.000 --> 0:18:01.760
<v Speaker 1>folks to leave meta, which is all aces in Mark

0:18:01.840 --> 0:18:04.400
<v Speaker 1>Zuckerberg's book. And I've said this before, but a lot

0:18:04.400 --> 0:18:06.600
<v Speaker 1>of company leaders seem to feel that it's better to

0:18:06.600 --> 0:18:10.320
<v Speaker 1>make a workplace less hospitable and thus push employees to

0:18:10.480 --> 0:18:14.320
<v Speaker 1>quit rather than to hold layoffs, particularly in cases where

0:18:14.359 --> 0:18:16.000
<v Speaker 1>the company might be on the hook to cover a

0:18:16.000 --> 0:18:18.879
<v Speaker 1>severance package. It's way easier to move on if the

0:18:18.880 --> 0:18:22.160
<v Speaker 1>employee has decided to leave the company on their own,

0:18:22.840 --> 0:18:26.600
<v Speaker 1>which is again gross. Okay, that's it for the news

0:18:26.640 --> 0:18:30.840
<v Speaker 1>for today. That's Tuesday, July twelve, two twenty two. If

0:18:30.880 --> 0:18:33.679
<v Speaker 1>you have suggestions, please let me know. Easiest way to

0:18:33.720 --> 0:18:35.680
<v Speaker 1>do that is on Twitter. The handle for the show

0:18:35.840 --> 0:18:38.919
<v Speaker 1>is tech Stuff hs W and I'll talk to you

0:18:38.960 --> 0:18:49.360
<v Speaker 1>again really soon. Text Stuff is an I Heart Radio production.

0:18:49.600 --> 0:18:52.399
<v Speaker 1>For more podcasts from I Heart Radio, visit the i

0:18:52.520 --> 0:18:55.760
<v Speaker 1>Heart Radio app, Apple Podcasts, or wherever you listen to

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<v Speaker 1>your favorite shows.