1 00:00:00,040 --> 00:00:02,320 Speaker 1: The signs of a consumer slowdown continue to mound, at 2 00:00:02,400 --> 00:00:05,960 Speaker 1: least in certain corners. Norwegian Cruise Line Holdings, Carnival and 3 00:00:06,120 --> 00:00:09,680 Speaker 1: Royal Caribbean all boosting their year end outlooks amid record 4 00:00:09,760 --> 00:00:13,399 Speaker 1: setting demand. Harry Summer, Norwegian Cruise Line Holdings President and 5 00:00:13,480 --> 00:00:16,200 Speaker 1: chief executive Officer, joins us. Now, Harry, thank you so 6 00:00:16,280 --> 00:00:18,000 Speaker 1: much for being with us. I want to just start 7 00:00:18,040 --> 00:00:20,599 Speaker 1: with what you're seeing in terms of whether demand is 8 00:00:20,640 --> 00:00:24,080 Speaker 1: sort of plateauing, accelerating or falling off. Just a touch 9 00:00:24,200 --> 00:00:24,960 Speaker 1: on the margins. 10 00:00:27,120 --> 00:00:29,960 Speaker 2: Well, good morning, Thank you for having me. On Demand 11 00:00:30,080 --> 00:00:32,960 Speaker 2: in the cruise industry right now is great. We're very, 12 00:00:33,080 --> 00:00:36,080 Speaker 2: very happy with what we're seeing with the consumer. You know, 13 00:00:36,200 --> 00:00:39,519 Speaker 2: keeping in mind that the demographic that we're pursuing is 14 00:00:39,560 --> 00:00:44,320 Speaker 2: mostly upper middle class, upper class demographic across our three brands, 15 00:00:44,560 --> 00:00:47,320 Speaker 2: and those consumers certainly continue to have money to spend 16 00:00:47,600 --> 00:00:50,600 Speaker 2: and are continuing to spend it on crucifigations. 17 00:00:50,280 --> 00:00:52,440 Speaker 1: At this point, Harry, I guess there's this key question 18 00:00:52,680 --> 00:00:56,360 Speaker 1: of how divorced the upper echelons are from the rest 19 00:00:56,400 --> 00:01:00,240 Speaker 1: of the economy. Essentially, do you find that you're this 20 00:01:00,280 --> 00:01:03,680 Speaker 1: a somewhat insulated from a cycle where you have consumers 21 00:01:03,840 --> 00:01:06,440 Speaker 1: that aren't necessarily feeling the same kind of pinches elsewhere. 22 00:01:07,360 --> 00:01:10,479 Speaker 2: So I think there's a number of criteria, a number 23 00:01:10,480 --> 00:01:12,840 Speaker 2: of things that really do help insulate us. As you 24 00:01:12,920 --> 00:01:15,280 Speaker 2: mentioned now. Number one, we are fishing in the upper 25 00:01:15,280 --> 00:01:17,920 Speaker 2: demographic pool. As I mentioned, but we also have a 26 00:01:18,080 --> 00:01:21,480 Speaker 2: very long lead time for booking. So unlike hotels and 27 00:01:21,520 --> 00:01:24,320 Speaker 2: air which are dependent on a lot of close in bookings, 28 00:01:24,480 --> 00:01:27,399 Speaker 2: our average booking curve is six eight months into the future, 29 00:01:27,680 --> 00:01:30,960 Speaker 2: so we have tremendous visibility into trends. If there is 30 00:01:31,000 --> 00:01:33,280 Speaker 2: ever any weeknes that we're not seeing any but every 31 00:01:33,280 --> 00:01:35,160 Speaker 2: once in a while there's a few sailings that perhaps 32 00:01:35,200 --> 00:01:38,000 Speaker 2: are doing less well, we can make adjustments six eight 33 00:01:38,000 --> 00:01:41,600 Speaker 2: months in advance, small adjustments that put things back on track. 34 00:01:41,840 --> 00:01:44,800 Speaker 2: It's really a unique feature of the cruise industry that 35 00:01:44,880 --> 00:01:49,240 Speaker 2: allows us to continue to have more stable and higher returns. 36 00:01:49,480 --> 00:01:54,000 Speaker 2: You know, fundamentally, cruises is a tremendous value. Our average yield, 37 00:01:54,160 --> 00:01:57,080 Speaker 2: you know, versus a hotel ADR is anywhere from thirty 38 00:01:57,080 --> 00:02:00,960 Speaker 2: to forty percent below what they'd spend on hotel. And 39 00:02:01,040 --> 00:02:04,040 Speaker 2: I think consumers, whether times are good, but especially if 40 00:02:04,080 --> 00:02:07,720 Speaker 2: times are less good. Certainly recognize that value and that 41 00:02:07,760 --> 00:02:10,359 Speaker 2: accrues to us. I mean, the last couple of quarters, 42 00:02:10,560 --> 00:02:14,000 Speaker 2: we've reported eight and six percent year over year yield 43 00:02:14,120 --> 00:02:17,880 Speaker 2: increases compared to last year, where we're guiding to another 44 00:02:17,919 --> 00:02:20,680 Speaker 2: six percent for Q three. We see that as a 45 00:02:20,760 --> 00:02:21,880 Speaker 2: very strong consumer. 46 00:02:22,480 --> 00:02:26,040 Speaker 3: Harry, I just wonder about prices. I mean, are you 47 00:02:26,080 --> 00:02:28,240 Speaker 3: in a position where you might even be able to 48 00:02:28,360 --> 00:02:31,160 Speaker 3: rise raise prices given that level of demand? 49 00:02:32,360 --> 00:02:35,800 Speaker 2: You know, I think, yes, great question. I think what 50 00:02:35,800 --> 00:02:38,000 Speaker 2: we showed in our financiers for the last few quarters 51 00:02:38,080 --> 00:02:40,720 Speaker 2: is pricing has been going up. We're guiding in Q 52 00:02:40,800 --> 00:02:43,200 Speaker 2: three and Q four for prices to go up. I 53 00:02:43,200 --> 00:02:45,280 Speaker 2: mean you may imagine, you know, with the long lead 54 00:02:45,320 --> 00:02:48,920 Speaker 2: time I described, Q three and Q four substantially sold out, 55 00:02:49,000 --> 00:02:51,799 Speaker 2: So we have great visibility and we stand behind the 56 00:02:51,840 --> 00:02:54,280 Speaker 2: guidance we just issued a few weeks ago in our 57 00:02:54,360 --> 00:02:57,600 Speaker 2: quarterly Earning School. Pricing will absolutely go up in both quarters, 58 00:02:57,760 --> 00:02:59,480 Speaker 2: and it looks that way for twenty twenty five. 59 00:02:59,520 --> 00:03:02,760 Speaker 3: Certainly, well, Harry, I want to get your thoughts As 60 00:03:02,760 --> 00:03:05,880 Speaker 3: a CEO of a major company. Lisa mentioned this fascinating 61 00:03:05,880 --> 00:03:08,920 Speaker 3: statistics of ceo is being let go from companies at 62 00:03:08,960 --> 00:03:13,760 Speaker 3: an unprecedented pace going back to twenty seventeen, I wonder 63 00:03:13,800 --> 00:03:16,000 Speaker 3: how you think about this moment in time. You're obviously 64 00:03:16,040 --> 00:03:18,520 Speaker 3: the CEO of a company that's successful, but when you 65 00:03:18,560 --> 00:03:21,160 Speaker 3: look among your peers again, not just the cruise industry, 66 00:03:21,160 --> 00:03:24,760 Speaker 3: but CEOs of large companies, has something changed that there 67 00:03:24,800 --> 00:03:27,000 Speaker 3: is more pressure in a way there hasn't been before. 68 00:03:28,200 --> 00:03:31,760 Speaker 2: So I'm guessing there's always been pressure in the CEO role. 69 00:03:32,080 --> 00:03:34,840 Speaker 2: But I think we're in a world of a rapidly 70 00:03:34,880 --> 00:03:38,720 Speaker 2: involving consumer. You know, tastes change over time and consumers 71 00:03:38,800 --> 00:03:41,720 Speaker 2: change over time, and we have to be constantly thinking 72 00:03:41,760 --> 00:03:44,000 Speaker 2: and innovating in the future. I mean, right now, as 73 00:03:44,040 --> 00:03:48,240 Speaker 2: an example, we're planning for ship deliveries through twenty thirty six. 74 00:03:48,560 --> 00:03:51,200 Speaker 2: I mean, we have to have a pretty good crystal 75 00:03:51,240 --> 00:03:53,680 Speaker 2: ball and a pretty good feel for what the consumers 76 00:03:53,720 --> 00:03:55,960 Speaker 2: are going to want for you know, years, even a 77 00:03:56,000 --> 00:03:59,080 Speaker 2: decade into the future. And it's really important to keep 78 00:03:59,120 --> 00:04:01,160 Speaker 2: that future focus if we're going to be successful. 79 00:04:01,800 --> 00:04:04,280 Speaker 4: Harry, we had the Sea of Marriott on yesterday, and 80 00:04:04,320 --> 00:04:07,560 Speaker 4: I'm talking about Marriott yachts. Now, are you a concern 81 00:04:07,720 --> 00:04:11,320 Speaker 4: on the higher end consumer the competition that's coming into 82 00:04:11,320 --> 00:04:11,960 Speaker 4: the industry. 83 00:04:13,240 --> 00:04:16,479 Speaker 2: You know, I've always said that our competition is not 84 00:04:16,680 --> 00:04:19,719 Speaker 2: other cruises. I mean, cruises in general make up about 85 00:04:19,760 --> 00:04:23,080 Speaker 2: two to three percent of the overall vacation market. You know, 86 00:04:23,160 --> 00:04:26,480 Speaker 2: we're keenly focused on what hotels do in general, and 87 00:04:26,520 --> 00:04:29,960 Speaker 2: we believe cruising is a wonderful vacation alternative to hotels. 88 00:04:30,120 --> 00:04:33,000 Speaker 2: I mentioned before the huge gap and value or price 89 00:04:33,080 --> 00:04:36,120 Speaker 2: thirty to forty percent below hotel. But also, you know, 90 00:04:36,560 --> 00:04:40,160 Speaker 2: hotels have their asset light model as being a competitive 91 00:04:40,200 --> 00:04:44,039 Speaker 2: advantage in their industry, it's also a competitive disadvantage because 92 00:04:44,080 --> 00:04:46,799 Speaker 2: they lose control of the product. We own all thirty 93 00:04:46,800 --> 00:04:49,000 Speaker 2: two ships in our fleet, fully own them one hundred 94 00:04:49,000 --> 00:04:51,640 Speaker 2: percent ourselves. We have thirteen more ships on order, by 95 00:04:51,640 --> 00:04:54,880 Speaker 2: the way, and we can ensure that we deliver an outstanding, 96 00:04:54,960 --> 00:04:57,640 Speaker 2: consistent product across the fleet. And I think guests are 97 00:04:57,680 --> 00:05:00,360 Speaker 2: beginning to realize that that consistency is something you don't 98 00:05:00,360 --> 00:05:01,760 Speaker 2: always get in the hotel spence. 99 00:05:02,080 --> 00:05:03,920 Speaker 4: I've been on cruises before. I mean, you get on 100 00:05:04,000 --> 00:05:06,599 Speaker 4: board all the extras, you have to spend more on, 101 00:05:06,839 --> 00:05:09,719 Speaker 4: especially things like some of these excursions. Are you seeing 102 00:05:09,800 --> 00:05:13,880 Speaker 4: consumers start to ratchet back some of that spending, you know, 103 00:05:14,360 --> 00:05:14,880 Speaker 4: not at all. 104 00:05:15,000 --> 00:05:18,080 Speaker 2: Our onboard spend continues at record levels, you know, you know, 105 00:05:18,120 --> 00:05:21,160 Speaker 2: we get weekly reports, you know, as our ship's travel 106 00:05:21,160 --> 00:05:23,400 Speaker 2: of our fifty five to sixty thousand guests that we're 107 00:05:23,400 --> 00:05:26,920 Speaker 2: carrying at any given time, on board spend shows no cracks. 108 00:05:26,960 --> 00:05:30,320 Speaker 2: We're very very happy. You know. It's another advantage I 109 00:05:30,360 --> 00:05:33,800 Speaker 2: mentioned the long lee time that consumers have in making bookings, 110 00:05:33,839 --> 00:05:36,280 Speaker 2: so they're paying for their cruises four or five months 111 00:05:36,320 --> 00:05:38,440 Speaker 2: in advance. By the time they come on the cruise 112 00:05:38,520 --> 00:05:41,640 Speaker 2: that money spend, it's already paid for off their credit card. 113 00:05:41,800 --> 00:05:43,880 Speaker 2: They come on the ship with the full wallet, ready 114 00:05:43,880 --> 00:05:47,000 Speaker 2: to spend more. And unlike hotels where people don't really 115 00:05:47,000 --> 00:05:49,560 Speaker 2: stay at a hotel although they fend to sleep, people 116 00:05:49,600 --> 00:05:53,520 Speaker 2: stay on the ship to do everything, shop, spa casino. 117 00:05:53,839 --> 00:05:56,240 Speaker 2: They arrange their short tourists for us. So we really 118 00:05:56,320 --> 00:05:59,480 Speaker 2: have we really getting much larger share of the consumers 119 00:05:59,480 --> 00:06:00,840 Speaker 2: whilet on the ship as well. 120 00:06:00,960 --> 00:06:03,640 Speaker 1: It is literally a captured audience. Harry Summer, thank you 121 00:06:03,720 --> 00:06:06,120 Speaker 1: so much for being with us. Harry Summer, Norwegian Cruise 122 00:06:06,160 --> 00:06:08,400 Speaker 1: Line Holdings, President and Chief executive Officer,