1
00:00:02,720 --> 00:00:06,680
Speaker 1: Welcome to the Restless Ones. I'm Jonathan Strickland. I've spent

2
00:00:06,760 --> 00:00:10,320
Speaker 1: the last twelve years covering technology and learning how it works,

3
00:00:10,680 --> 00:00:16,200
Speaker 1: demystifying everything from massive parallel processing to advance robotics and

4
00:00:16,280 --> 00:00:19,400
Speaker 1: everything in between. As we stand at the beginning of

5
00:00:19,440 --> 00:00:23,000
Speaker 1: a new era of unprecedented connectivity with the rollout of

6
00:00:23,079 --> 00:00:26,639
Speaker 1: five G technology, I'm partnering with T Mobile for Business

7
00:00:26,760 --> 00:00:28,960
Speaker 1: to sit down with some of the visionary leaders in

8
00:00:29,000 --> 00:00:33,640
Speaker 1: tech across all industries, from companies like Fiat Chrysler and

9
00:00:33,720 --> 00:00:36,760
Speaker 1: FedEx and many more that play an integral part of

10
00:00:36,800 --> 00:00:39,800
Speaker 1: our economy to get a better understanding of how tech

11
00:00:39,920 --> 00:00:44,440
Speaker 1: and connectivity will change business forever. These leaders are the

12
00:00:44,479 --> 00:00:49,360
Speaker 1: pioneers who don't follow trends. They define them. This show

13
00:00:49,600 --> 00:00:57,920
Speaker 1: is their story. They are the restless Ones. There's going

14
00:00:57,960 --> 00:01:02,320
Speaker 1: to be an explosion in increasingly low cost connected devices

15
00:01:03,040 --> 00:01:07,319
Speaker 1: UM and the infrastructure the connectivity that they that they

16
00:01:07,400 --> 00:01:10,200
Speaker 1: need that will be provided by things like five gene

17
00:01:10,240 --> 00:01:14,120
Speaker 1: networks will be critical to making them available to You know, everybody.

18
00:01:14,440 --> 00:01:18,120
Speaker 1: Imagine that in the future, most, if not all, of

19
00:01:18,240 --> 00:01:21,880
Speaker 1: your medical checkups or your medical visits can be done

20
00:01:21,880 --> 00:01:27,000
Speaker 1: in the comfort of your home. I had the chance

21
00:01:27,080 --> 00:01:31,280
Speaker 1: to speak with CBS Health's Chief Digital Officer for US, Bethana,

22
00:01:31,400 --> 00:01:34,160
Speaker 1: to get his take on how digital technology is both

23
00:01:34,240 --> 00:01:38,200
Speaker 1: an enormous opportunity and a challenge for the healthcare industry,

24
00:01:38,480 --> 00:01:41,360
Speaker 1: and how five gene networks will provide the connective structure

25
00:01:41,440 --> 00:01:44,800
Speaker 1: that will transform how we access healthcare services in the future.

26
00:01:45,319 --> 00:01:49,400
Speaker 1: In our previous episode, Unlocking the Autonomous Automobile, in which

27
00:01:49,400 --> 00:01:52,760
Speaker 1: I spoke with Fiat Chrysler's CEO Manta to Mardi, I

28
00:01:52,840 --> 00:01:56,880
Speaker 1: learned about how the digital revolution is disrupting the automotive industry.

29
00:01:57,120 --> 00:01:59,680
Speaker 1: As I listened to ford Ass, I realized that there

30
00:01:59,680 --> 00:02:03,320
Speaker 1: are some interesting parallels between that story and how those

31
00:02:03,320 --> 00:02:11,359
Speaker 1: same technologies are affecting health care services. I want to

32
00:02:11,400 --> 00:02:14,079
Speaker 1: thank you so much for joining us to have this

33
00:02:14,160 --> 00:02:16,160
Speaker 1: conversation and to start, I wanted to get a little

34
00:02:16,280 --> 00:02:19,720
Speaker 1: more information about you and your background, and it's a

35
00:02:19,800 --> 00:02:23,079
Speaker 1: question I love to ask people who have risen to

36
00:02:23,480 --> 00:02:26,440
Speaker 1: levels of leadership in tech. How did you first get

37
00:02:26,480 --> 00:02:30,520
Speaker 1: interested in technology? So um I was born and raised

38
00:02:30,520 --> 00:02:33,440
Speaker 1: in India, UM and then it's only when I came

39
00:02:33,480 --> 00:02:36,000
Speaker 1: to m I T in Cambridge to study for my

40
00:02:36,080 --> 00:02:40,200
Speaker 1: undergraduate degree that I got really interested in technology. UM.

41
00:02:40,240 --> 00:02:43,440
Speaker 1: What m I t taught me was not just about um,

42
00:02:43,480 --> 00:02:45,920
Speaker 1: you know, the nuts and bolts of technology, but the

43
00:02:45,960 --> 00:02:48,680
Speaker 1: fact that technology could actually be used to improve the

44
00:02:48,720 --> 00:02:50,800
Speaker 1: world we live in. So that's how I kind of

45
00:02:50,840 --> 00:02:54,600
Speaker 1: got into tech UM and then UM, I've stayed there

46
00:02:54,600 --> 00:02:57,440
Speaker 1: ever since because I'm an I'm an engineer by training,

47
00:02:57,480 --> 00:03:00,680
Speaker 1: but a product person at heart, and that means I

48
00:03:00,720 --> 00:03:03,400
Speaker 1: want to take the engineering knowledge I have and the

49
00:03:03,400 --> 00:03:06,760
Speaker 1: technology that's around us and use it to build products

50
00:03:06,800 --> 00:03:10,520
Speaker 1: that people can use. I love the fact that everyone

51
00:03:10,560 --> 00:03:12,720
Speaker 1: I taught to who has an engineering background, I get

52
00:03:12,760 --> 00:03:15,120
Speaker 1: the sense that they view the world as a series

53
00:03:15,520 --> 00:03:18,720
Speaker 1: of either problems or challenges and how do you how

54
00:03:18,760 --> 00:03:21,880
Speaker 1: do you create the solution that can meet that. And

55
00:03:22,000 --> 00:03:25,480
Speaker 1: it's that sort of creative thinking that I find really

56
00:03:25,520 --> 00:03:28,120
Speaker 1: inspiring that you know, that drives the people with that

57
00:03:28,280 --> 00:03:32,079
Speaker 1: engineering kind of philosophy. So what sort of lessons did

58
00:03:32,120 --> 00:03:36,440
Speaker 1: you learn in your experiences with startups that then sort

59
00:03:36,480 --> 00:03:40,560
Speaker 1: of informed your leadership style here at CBS Health. UM,

60
00:03:40,680 --> 00:03:43,120
Speaker 1: I think the biggest lesson I learned is that technology

61
00:03:43,200 --> 00:03:46,360
Speaker 1: is all about the people involved. UM. Like in most

62
00:03:46,400 --> 00:03:49,000
Speaker 1: other endeavors, UM, you're only as good as the team

63
00:03:49,040 --> 00:03:53,520
Speaker 1: around you. UM. It's UM, it's certainly interesting and fascinating

64
00:03:53,560 --> 00:03:57,400
Speaker 1: to work with cutting edge technology. UM. But if if

65
00:03:57,440 --> 00:04:00,880
Speaker 1: you can take that and then build a team uh

66
00:04:00,920 --> 00:04:05,080
Speaker 1: to actually use technology to have an impact on people's lives. UM,

67
00:04:05,160 --> 00:04:07,760
Speaker 1: that's what makes the difference between a science project in

68
00:04:07,760 --> 00:04:11,680
Speaker 1: a lab somewhere um and a product or a company

69
00:04:11,920 --> 00:04:14,960
Speaker 1: in the real world excellent. So, so what actually brought

70
00:04:15,040 --> 00:04:18,760
Speaker 1: you over to CVS Health after these twenty years working

71
00:04:18,760 --> 00:04:20,920
Speaker 1: with startups? You know, when I was a young techie,

72
00:04:20,960 --> 00:04:23,360
Speaker 1: I didn't really care what kind of impact I was having.

73
00:04:23,400 --> 00:04:26,760
Speaker 1: I just wanted to be successful, right, whatever that meant to,

74
00:04:27,440 --> 00:04:31,240
Speaker 1: you know, my younger mind. UM. But as you get older,

75
00:04:31,320 --> 00:04:33,240
Speaker 1: you start to think about the kind of impact you're

76
00:04:33,279 --> 00:04:37,600
Speaker 1: actually having on the world. UM. And so it's not

77
00:04:37,800 --> 00:04:39,960
Speaker 1: often in your life that you get a chance to

78
00:04:40,080 --> 00:04:44,920
Speaker 1: work with really cool technology, UM, in the pursuit of

79
00:04:44,920 --> 00:04:48,000
Speaker 1: a mission that you can really wake up every morning

80
00:04:48,000 --> 00:04:50,080
Speaker 1: and believe it. I mean, what we are trying to

81
00:04:50,120 --> 00:04:53,640
Speaker 1: do is to use technology to enable people to lead happier, healthier,

82
00:04:53,720 --> 00:04:57,560
Speaker 1: more productive lives. UH. And that's pretty cool and for us,

83
00:04:57,600 --> 00:05:01,080
Speaker 1: as mission driven usage of technology and transform the health

84
00:05:01,120 --> 00:05:04,479
Speaker 1: care industry, But how can he apply certain technologies to

85
00:05:04,520 --> 00:05:07,919
Speaker 1: advance the industry today. One of the things I find

86
00:05:08,040 --> 00:05:11,920
Speaker 1: really fascinating is that over the recent past we've seen

87
00:05:12,040 --> 00:05:17,159
Speaker 1: dramatic evolution and processing power in sensors and seeing them

88
00:05:17,400 --> 00:05:20,960
Speaker 1: decrease in costs and increase in deployment, and it gives

89
00:05:20,960 --> 00:05:23,560
Speaker 1: a lot of opportunity. And now that we are in

90
00:05:23,600 --> 00:05:27,280
Speaker 1: the very beginning with the rollout of five G technology

91
00:05:27,279 --> 00:05:31,720
Speaker 1: and connectivity that promises to develop benefits like high data

92
00:05:31,760 --> 00:05:35,080
Speaker 1: throughput and low latency, you start to see some really

93
00:05:35,240 --> 00:05:40,679
Speaker 1: interesting opportunities arise. I'm curious about your perspective on that world,

94
00:05:41,920 --> 00:05:44,480
Speaker 1: so so the health care industry, you know, and coming

95
00:05:44,480 --> 00:05:47,160
Speaker 1: from the outside, Um, you know, three years ago, it

96
00:05:47,240 --> 00:05:48,960
Speaker 1: was very clear to me and it's obvious to a

97
00:05:48,960 --> 00:05:50,760
Speaker 1: lot of people that like the health care industry has

98
00:05:50,760 --> 00:05:53,680
Speaker 1: been kind of a laggard when it comes to adopting technology.

99
00:05:53,880 --> 00:05:56,240
Speaker 1: But I'm a big believer in sort of right place

100
00:05:56,279 --> 00:05:58,040
Speaker 1: at the right time, and I think the time has

101
00:05:58,080 --> 00:06:01,000
Speaker 1: come for healthcare to have its day. Um, we are

102
00:06:01,040 --> 00:06:04,400
Speaker 1: at an inflection point right now. There are some very

103
00:06:04,480 --> 00:06:07,200
Speaker 1: key technologies that we look at and we believe are

104
00:06:07,240 --> 00:06:11,160
Speaker 1: critical to our future. UM. Yeah, it's a I for

105
00:06:11,240 --> 00:06:15,640
Speaker 1: health care UM. It's connected devices, and it's virtual care.

106
00:06:15,760 --> 00:06:18,680
Speaker 1: And if you think about it, UM, all of those

107
00:06:19,320 --> 00:06:24,240
Speaker 1: UM can only succeed with you know, fantastic network connectivity

108
00:06:24,760 --> 00:06:28,080
Speaker 1: UM and the use of data UM in the right way.

109
00:06:28,320 --> 00:06:32,240
Speaker 1: And so by being able to combine these technologies of

110
00:06:32,440 --> 00:06:38,640
Speaker 1: you know, AI UM, connected devices and and virtual care

111
00:06:39,320 --> 00:06:42,680
Speaker 1: using the underlying infrastructure that has mature to a point

112
00:06:42,760 --> 00:06:46,360
Speaker 1: where now we're talking about five G networks with low

113
00:06:46,480 --> 00:06:51,159
Speaker 1: latency and throughput of wire line networks. UM. We think

114
00:06:51,200 --> 00:06:54,599
Speaker 1: that it's going to lead to an absolute explosion in

115
00:06:55,440 --> 00:06:59,159
Speaker 1: UM the kinds of healthcare experiences that will really truly

116
00:06:59,200 --> 00:07:02,360
Speaker 1: improve people's lives. I would love to hear more about

117
00:07:02,440 --> 00:07:06,040
Speaker 1: how you're leveraging that type of connectivity. Yeah. See UM.

118
00:07:06,080 --> 00:07:08,839
Speaker 1: So so let me make it personal. I've been married

119
00:07:08,880 --> 00:07:12,560
Speaker 1: to a pediatrician for twenties six years. I better get

120
00:07:12,600 --> 00:07:16,680
Speaker 1: that right, twenty six years now, UM. And so although

121
00:07:16,720 --> 00:07:19,360
Speaker 1: I didn't have I didn't work in the health care industry,

122
00:07:19,440 --> 00:07:23,000
Speaker 1: you know, I am an honorary physician because you know

123
00:07:23,120 --> 00:07:27,280
Speaker 1: of my connection at home. UM. Now, every once in

124
00:07:27,280 --> 00:07:32,000
Speaker 1: a while, friends and family will text my wife and

125
00:07:32,120 --> 00:07:35,000
Speaker 1: ask her a question. They'll send her an image of

126
00:07:35,240 --> 00:07:38,520
Speaker 1: a tick bite on a child's arm, uh, and say,

127
00:07:38,880 --> 00:07:41,280
Speaker 1: what do I do about this? Is that a dear tick?

128
00:07:41,480 --> 00:07:43,600
Speaker 1: Is it lyme disease? Should I be going to the er?

129
00:07:44,400 --> 00:07:48,840
Speaker 1: Or they will bring little Johnny over because Johnny is

130
00:07:48,840 --> 00:07:50,720
Speaker 1: pulling on his ear and screaming his head off, and

131
00:07:50,760 --> 00:07:53,400
Speaker 1: he has an earache and they're not sure whether it's

132
00:07:53,400 --> 00:07:56,200
Speaker 1: an ear infection or whether you know, his sister Jim

133
00:07:56,360 --> 00:07:58,240
Speaker 1: the pencil in his ear and he has a perforated

134
00:07:58,360 --> 00:08:02,800
Speaker 1: ear drum. Um. And I look at this happening around me,

135
00:08:02,840 --> 00:08:05,280
Speaker 1: and you know when people come over and my wife

136
00:08:05,360 --> 00:08:07,040
Speaker 1: is you know, takes out our autoscope and looks in

137
00:08:07,080 --> 00:08:10,600
Speaker 1: the kid's ear. Um. I'm looking at that and thinking like,

138
00:08:11,400 --> 00:08:15,520
Speaker 1: not everyone is lucky enough to have a connection like this. Uh.

139
00:08:15,520 --> 00:08:19,320
Speaker 1: And we always hear about how accessibility to to health

140
00:08:19,360 --> 00:08:21,880
Speaker 1: care in a cost effective manner is one of the

141
00:08:21,880 --> 00:08:26,000
Speaker 1: biggest challenges that we face in this country. Well, think

142
00:08:26,000 --> 00:08:28,840
Speaker 1: about how this would play out in the future when

143
00:08:28,880 --> 00:08:31,960
Speaker 1: little Johnny is pulling on his or her air um,

144
00:08:32,000 --> 00:08:33,920
Speaker 1: as opposed to picking up the phone and trying to

145
00:08:33,960 --> 00:08:36,160
Speaker 1: call a friend or a family member. If you happen

146
00:08:36,240 --> 00:08:38,800
Speaker 1: to know somebody who was in the medical profession or

147
00:08:38,840 --> 00:08:40,559
Speaker 1: thinking about whether I should go to the e er.

148
00:08:40,920 --> 00:08:43,679
Speaker 1: You'd pick up your connected autoscope, you hold it up

149
00:08:43,679 --> 00:08:46,760
Speaker 1: against the child's ear um. Mom would get an instant

150
00:08:46,840 --> 00:08:50,800
Speaker 1: read out using you know, an AI based service that

151
00:08:50,880 --> 00:08:54,280
Speaker 1: would say there's a seventy two point six percent likelihood

152
00:08:54,280 --> 00:08:56,360
Speaker 1: that this is actually just an ear infection that needs

153
00:08:56,360 --> 00:08:59,960
Speaker 1: an antibiotic. UM you know, tap here to get connect

154
00:09:00,040 --> 00:09:03,320
Speaker 1: it to a health professional who can verify this diagnosis

155
00:09:03,360 --> 00:09:07,000
Speaker 1: and prescribe an antibiotic uh. And then you know, thirty

156
00:09:07,040 --> 00:09:08,880
Speaker 1: minutes later it shows up at your home from the

157
00:09:08,920 --> 00:09:13,240
Speaker 1: local you know, pharmacy, CVS, health UB whatever it is. UM.

158
00:09:13,320 --> 00:09:15,680
Speaker 1: That's the kind of experience we're talking about, you know,

159
00:09:15,720 --> 00:09:18,160
Speaker 1: we want to enable in the future. And that's just

160
00:09:18,320 --> 00:09:20,520
Speaker 1: the very beginning. That's the tip of the iceberg. Right

161
00:09:20,760 --> 00:09:23,079
Speaker 1: from there on, using things like five G networks, you

162
00:09:23,120 --> 00:09:26,480
Speaker 1: can go to where you can do remote surgeries for

163
00:09:26,679 --> 00:09:29,480
Speaker 1: people because you know, you don't have the latency anymore.

164
00:09:29,800 --> 00:09:31,600
Speaker 1: And the way I think about it, it's like five

165
00:09:31,679 --> 00:09:35,040
Speaker 1: G makes it like being there. You don't need to

166
00:09:35,679 --> 00:09:40,679
Speaker 1: use fancy VR a R technology to benefit from the

167
00:09:40,720 --> 00:09:44,520
Speaker 1: feeling of just being there. Um, So being able to

168
00:09:44,559 --> 00:09:47,240
Speaker 1: reach reach remote locations. I mean this is not just

169
00:09:47,320 --> 00:09:50,920
Speaker 1: about you know, somebody in a suburban home when it's

170
00:09:51,000 --> 00:09:53,560
Speaker 1: you know, Saturday night and the kid is crying because

171
00:09:53,559 --> 00:09:56,880
Speaker 1: some you know, something's hurting. Um, but it's also people

172
00:09:56,960 --> 00:09:59,920
Speaker 1: in remote locations who don't have regular access to care

173
00:10:00,600 --> 00:10:03,000
Speaker 1: and being able to reach them in a timely manner.

174
00:10:03,559 --> 00:10:06,920
Speaker 1: I think that will lift the level of care and lift,

175
00:10:07,520 --> 00:10:11,000
Speaker 1: um the quality of the health outcomes we have while

176
00:10:11,120 --> 00:10:15,520
Speaker 1: dramatically lowering cost. Well, how's CVS Health going to partner

177
00:10:15,559 --> 00:10:17,840
Speaker 1: with other companies in order to kind of make these

178
00:10:17,960 --> 00:10:22,400
Speaker 1: visions come true? Do you see yourself partnering with hardware

179
00:10:22,440 --> 00:10:26,800
Speaker 1: and software companies and you know other health companies like this?

180
00:10:26,800 --> 00:10:29,240
Speaker 1: This is a very, as I said, a very broad

181
00:10:29,320 --> 00:10:33,839
Speaker 1: approach that you're looking at. So what's your your perspective

182
00:10:33,840 --> 00:10:37,040
Speaker 1: on that? So, Um, first of all, we are opening

183
00:10:37,160 --> 00:10:42,240
Speaker 1: open to partnering with anybody. UM. We think that uh,

184
00:10:42,360 --> 00:10:46,840
Speaker 1: to move this whole industry forward is going to take

185
00:10:46,880 --> 00:10:49,679
Speaker 1: the efforts of you know, many companies, many of them

186
00:10:49,760 --> 00:10:53,800
Speaker 1: are like not in the traditional healthcare space, UM, you know,

187
00:10:53,880 --> 00:10:57,960
Speaker 1: including the big tech companies. You know, transportation companies. I

188
00:10:57,960 --> 00:11:02,200
Speaker 1: mean very often we find that, Um, the challenge somebody

189
00:11:02,240 --> 00:11:04,400
Speaker 1: faces is that they don't have the right kind of

190
00:11:04,400 --> 00:11:08,960
Speaker 1: transportation to to get to you know, their doctor's office

191
00:11:09,160 --> 00:11:12,240
Speaker 1: or to get to a pharmacy. Um, it's as simple

192
00:11:12,280 --> 00:11:14,120
Speaker 1: as that. But at the other end of the spectrum,

193
00:11:14,320 --> 00:11:17,000
Speaker 1: there's gonna be lots of really small innovative companies where

194
00:11:17,000 --> 00:11:19,840
Speaker 1: their biggest challenges. You know, how do you get adoption,

195
00:11:19,880 --> 00:11:21,480
Speaker 1: how do you get out? You know, I lived in

196
00:11:21,480 --> 00:11:24,240
Speaker 1: the world of startups, right, this is the biggest challenges.

197
00:11:24,280 --> 00:11:26,880
Speaker 1: Once you achieve product market fit, you know, how do

198
00:11:26,920 --> 00:11:30,360
Speaker 1: you get to a critical mass of consumers so that

199
00:11:30,400 --> 00:11:34,280
Speaker 1: you get beyond. And So if we see a startup somewhere,

200
00:11:34,800 --> 00:11:39,320
Speaker 1: UM that is building algorithms to be able to listen

201
00:11:39,320 --> 00:11:42,760
Speaker 1: to someone coughing to figure out what the root cause

202
00:11:42,800 --> 00:11:44,720
Speaker 1: of that coffee is, of what the diagnosis for that

203
00:11:44,800 --> 00:11:47,280
Speaker 1: coffee is. Or we see a startup that's building a

204
00:11:47,320 --> 00:11:50,640
Speaker 1: toothbrush that analyzes the saliva in your mouth to give

205
00:11:50,679 --> 00:11:52,679
Speaker 1: you a little medical check up every time you brush

206
00:11:52,679 --> 00:11:56,760
Speaker 1: your teeth. Um, those are innovations that we think we

207
00:11:56,840 --> 00:12:00,720
Speaker 1: are uniquely positioned to bring to market. Big us off

208
00:12:00,800 --> 00:12:05,520
Speaker 1: our presence across the country, both in the local community

209
00:12:05,600 --> 00:12:08,280
Speaker 1: with our with our pharmacies and our health hubs, but

210
00:12:08,400 --> 00:12:10,920
Speaker 1: also with our digital presence that we're building out, you know,

211
00:12:11,080 --> 00:12:14,839
Speaker 1: in a big way. Right now, we'll be right back

212
00:12:15,000 --> 00:12:18,320
Speaker 1: with our conversation with ferdls Bethana of CVS Health in

213
00:12:18,440 --> 00:12:22,480
Speaker 1: just a moment. You know who you are, A boundary pusher,

214
00:12:22,840 --> 00:12:25,560
Speaker 1: a big thinker in the relentless pursuit of the next

215
00:12:25,640 --> 00:12:29,280
Speaker 1: big innovation for your business. T Mobile for Business knows

216
00:12:29,360 --> 00:12:32,560
Speaker 1: that the future demands true workforce mobility and in the

217
00:12:32,600 --> 00:12:35,160
Speaker 1: new era of five G being able to assess the

218
00:12:35,160 --> 00:12:38,599
Speaker 1: needs of your company in real time could transform everyday functions.

219
00:12:39,000 --> 00:12:41,720
Speaker 1: The five G revolution has begun and the future of

220
00:12:41,760 --> 00:12:44,880
Speaker 1: businesses like yours will be powered by advancements in five

221
00:12:44,960 --> 00:12:48,560
Speaker 1: gene networks built to reach more people in more places

222
00:12:48,600 --> 00:12:51,640
Speaker 1: without slowing you down. T Mobile for Business can help

223
00:12:51,679 --> 00:12:54,600
Speaker 1: you realize the full potential of your business as five

224
00:12:54,720 --> 00:12:58,920
Speaker 1: G unfolds business is changing. Learn more at t mobile

225
00:12:58,960 --> 00:13:05,240
Speaker 1: for business dot com. What do you identify as some

226
00:13:05,320 --> 00:13:09,680
Speaker 1: of the biggest challenges rather than say problems, the biggest

227
00:13:09,720 --> 00:13:12,719
Speaker 1: challenges you face in order to kind of make this

228
00:13:12,920 --> 00:13:16,560
Speaker 1: vision a reality, so we are going to be getting

229
00:13:16,600 --> 00:13:20,040
Speaker 1: to a point where the amount of data coming in

230
00:13:20,480 --> 00:13:24,319
Speaker 1: from connected devices and other sources UH is going to

231
00:13:24,400 --> 00:13:27,040
Speaker 1: dwarf what we see today, especially in the world of health.

232
00:13:27,400 --> 00:13:29,480
Speaker 1: But that doesn't take away the challenge of what do

233
00:13:29,480 --> 00:13:31,000
Speaker 1: you do with all this data? How do you make

234
00:13:31,040 --> 00:13:35,520
Speaker 1: sense of it? UM? And so being able to ingest,

235
00:13:36,360 --> 00:13:40,839
Speaker 1: UH and process and protect you know, billions of bits

236
00:13:40,840 --> 00:13:43,480
Speaker 1: of data and to make sense of it all to

237
00:13:43,559 --> 00:13:46,640
Speaker 1: be able to derive insights and actions from that data

238
00:13:46,720 --> 00:13:50,360
Speaker 1: that actually meaningfully improve people's lives is one of the

239
00:13:50,360 --> 00:13:52,560
Speaker 1: big challenges we face in front of us, right, So

240
00:13:52,640 --> 00:13:54,640
Speaker 1: this is sort of big data taken to a whole

241
00:13:54,679 --> 00:13:59,840
Speaker 1: new level UM, but also UH the ability to win

242
00:14:00,640 --> 00:14:05,000
Speaker 1: the trust of people as we learn more about them

243
00:14:05,600 --> 00:14:09,199
Speaker 1: and figure out what we want to recommend that they

244
00:14:09,240 --> 00:14:12,040
Speaker 1: do to make their lives better. This is truly a

245
00:14:12,040 --> 00:14:16,000
Speaker 1: partnership with the consumer. We have to be extremely transparent

246
00:14:16,040 --> 00:14:17,800
Speaker 1: about what we're going to do with that data. It's

247
00:14:17,840 --> 00:14:22,280
Speaker 1: probably a bigger challenge than any technology challenge out there UM,

248
00:14:22,440 --> 00:14:24,640
Speaker 1: and we have to earn that trust, you know, one

249
00:14:24,640 --> 00:14:26,960
Speaker 1: step at a time. It's not something we can just

250
00:14:27,000 --> 00:14:30,240
Speaker 1: sort of wish into existence and every action we take

251
00:14:30,280 --> 00:14:32,600
Speaker 1: every single day. You know, we need to we need

252
00:14:32,640 --> 00:14:34,840
Speaker 1: to focus on that. I like that answer a lot.

253
00:14:34,920 --> 00:14:37,520
Speaker 1: It's uh, it's really interesting to see that insight where

254
00:14:37,720 --> 00:14:41,560
Speaker 1: the big the big challenge is not necessarily technological, although

255
00:14:41,600 --> 00:14:45,120
Speaker 1: I think we're now coining the term bigger data because

256
00:14:45,160 --> 00:14:48,920
Speaker 1: of the scale you're talking about, but rather this very

257
00:14:49,040 --> 00:14:53,160
Speaker 1: human element that often gets overlooked when we're talking in

258
00:14:53,240 --> 00:14:57,320
Speaker 1: terms of technology. What are some of the near term

259
00:14:57,520 --> 00:15:01,800
Speaker 1: goals for CVS health as far as the digital transformation goes,

260
00:15:01,840 --> 00:15:05,280
Speaker 1: and can you talk about sort of maybe what a

261
00:15:05,320 --> 00:15:07,680
Speaker 1: more mid or long term goal would be sort of

262
00:15:07,720 --> 00:15:12,040
Speaker 1: a manifestation of these ideas you're talking about. So in

263
00:15:12,080 --> 00:15:15,080
Speaker 1: the very near term, you know, we are constantly updating

264
00:15:15,200 --> 00:15:19,160
Speaker 1: enhancing our digital experiences to make things easier given the

265
00:15:19,240 --> 00:15:22,880
Speaker 1: breadth of resources we have at our disposal now. I mean,

266
00:15:23,080 --> 00:15:26,320
Speaker 1: no matter how you want to engage, whether it's by

267
00:15:26,320 --> 00:15:29,120
Speaker 1: walking into a physical health hub or into one of

268
00:15:29,120 --> 00:15:32,560
Speaker 1: our ten thousand pharmacies, or into one of our thousand

269
00:15:32,600 --> 00:15:36,880
Speaker 1: plus minute clinics, or you want to engage digitally, or

270
00:15:36,920 --> 00:15:38,720
Speaker 1: if you so wish, you want to pick up the

271
00:15:38,760 --> 00:15:40,840
Speaker 1: phone and call just like we used to in the past.

272
00:15:40,960 --> 00:15:43,080
Speaker 1: What we're also investing in for the mid term and

273
00:15:43,120 --> 00:15:47,480
Speaker 1: long term in a big way, are is the healthcare

274
00:15:47,600 --> 00:15:51,600
Speaker 1: platform that underlies a lot of the things we just

275
00:15:51,640 --> 00:15:55,400
Speaker 1: talked about. So within the context of healthcare, I know

276
00:15:55,600 --> 00:15:59,120
Speaker 1: you've been a passionate advocate for accessibility and the equal

277
00:15:59,160 --> 00:16:02,920
Speaker 1: access of healthcare across the entire population. How will increase

278
00:16:02,960 --> 00:16:06,960
Speaker 1: connectivity this potential of a low latency, high data throughput

279
00:16:07,000 --> 00:16:10,680
Speaker 1: world that we're moving towards, how is that going to

280
00:16:10,760 --> 00:16:14,640
Speaker 1: be a part of that mission? I think it's pretty straightforward.

281
00:16:14,680 --> 00:16:18,720
Speaker 1: It's there's going to be an explosion in increasingly low

282
00:16:18,760 --> 00:16:24,160
Speaker 1: cost connected devices UM and the infrastructure, the connectivity that

283
00:16:24,200 --> 00:16:27,280
Speaker 1: they that they need that will be provided by things

284
00:16:27,320 --> 00:16:29,680
Speaker 1: like five G networks will be critical to making them

285
00:16:29,720 --> 00:16:35,280
Speaker 1: available to you know, everybody. Imagine that in the future, most,

286
00:16:35,360 --> 00:16:38,840
Speaker 1: if not all, of your medical checkups or your medical

287
00:16:38,920 --> 00:16:40,960
Speaker 1: visits can be done in the comfort of your home.

288
00:16:42,120 --> 00:16:45,720
Speaker 1: UM it would be dramatically lower cost. I mean, the

289
00:16:45,720 --> 00:16:48,000
Speaker 1: way we look at it is we look at all

290
00:16:48,040 --> 00:16:50,240
Speaker 1: of the things that can be done by a professional

291
00:16:50,880 --> 00:16:56,440
Speaker 1: in person, can they be done remotely UM or if

292
00:16:56,480 --> 00:16:59,200
Speaker 1: not remotely, then at least in a local community setting.

293
00:16:59,240 --> 00:17:03,080
Speaker 1: Like you know, health right with someplace where you might

294
00:17:03,120 --> 00:17:06,800
Speaker 1: have medical professionals but perhaps not specialized in those specific

295
00:17:07,119 --> 00:17:11,200
Speaker 1: areas of medicine doing theater right. But hopefully nine times

296
00:17:11,200 --> 00:17:13,440
Speaker 1: out of ten you don't need one. Times out of

297
00:17:13,440 --> 00:17:17,160
Speaker 1: a hundred, you don't need one. UM. And so I think,

298
00:17:17,320 --> 00:17:20,400
Speaker 1: but I think, I think the advanced networks will be

299
00:17:20,480 --> 00:17:23,640
Speaker 1: extremely valuable when it comes to pushing that kind of

300
00:17:23,840 --> 00:17:30,080
Speaker 1: interaction physical interaction at a distance UM Einstein used to

301
00:17:30,080 --> 00:17:32,080
Speaker 1: call it, you know, spooky action at a distance for

302
00:17:32,240 --> 00:17:35,359
Speaker 1: quantum entanglement. Well, and as you point out, like a

303
00:17:35,440 --> 00:17:39,480
Speaker 1: lot of these underlying technologies have existed, but the limiting

304
00:17:39,520 --> 00:17:41,720
Speaker 1: factor was the fact that that you couldn't get the

305
00:17:41,800 --> 00:17:45,600
Speaker 1: information fast enough to its destination. And so that's why

306
00:17:45,640 --> 00:17:49,000
Speaker 1: we're excited about seeing rollouts like five G where we

307
00:17:49,000 --> 00:17:52,960
Speaker 1: can see that connectivity popping up and it doesn't require

308
00:17:53,000 --> 00:17:56,320
Speaker 1: the physical cables. It frees up a lot of the

309
00:17:56,320 --> 00:17:59,400
Speaker 1: the what would previously be limiting factors for these sort

310
00:17:59,400 --> 00:18:04,440
Speaker 1: of implementations. I like that you're removing barriers and reducing latency.

311
00:18:04,560 --> 00:18:09,639
Speaker 1: Do you anticipate any other emerging technologies playing a really

312
00:18:09,680 --> 00:18:13,600
Speaker 1: important role in the near term in health care? Whether

313
00:18:13,680 --> 00:18:17,639
Speaker 1: it's it's something that the average person would actually, you know,

314
00:18:18,240 --> 00:18:22,040
Speaker 1: recognize upon encountering it, or if it was something seamlessly

315
00:18:22,080 --> 00:18:24,400
Speaker 1: happening in the background that just sort of magically made

316
00:18:24,440 --> 00:18:27,760
Speaker 1: things work. So when I typically say connected devices, I

317
00:18:27,800 --> 00:18:29,840
Speaker 1: mean like a whole spectrum of them. Right at one

318
00:18:29,920 --> 00:18:33,440
Speaker 1: end is the home hemo dialysis system that sits in

319
00:18:33,520 --> 00:18:36,000
Speaker 1: your home. It's not awareable, it's not something you you know,

320
00:18:36,040 --> 00:18:40,680
Speaker 1: walk around with on the street. Um. But I think

321
00:18:40,800 --> 00:18:45,120
Speaker 1: the range of connected devices is going to be far

322
00:18:45,160 --> 00:18:48,679
Speaker 1: beyond what people are imagining right now. It will be

323
00:18:48,720 --> 00:18:52,040
Speaker 1: built into almost everything we do. That will take some time,

324
00:18:52,480 --> 00:18:54,879
Speaker 1: and it will take this building of trust that I

325
00:18:54,920 --> 00:18:57,320
Speaker 1: talked about. I also think that there will be lots

326
00:18:57,320 --> 00:19:01,040
Speaker 1: of things that will be always on, uh, as opposed

327
00:19:01,080 --> 00:19:04,320
Speaker 1: to today when you know, I lose connectivity or I

328
00:19:04,400 --> 00:19:09,399
Speaker 1: have a low bandwidth signal, or um, I'm out of range. Um,

329
00:19:09,480 --> 00:19:12,119
Speaker 1: that kind of stuff will slowly start to go away.

330
00:19:12,280 --> 00:19:15,320
Speaker 1: And UH. It's interesting as well because I see this

331
00:19:15,400 --> 00:19:20,000
Speaker 1: again as a convergence where any one company or any

332
00:19:20,119 --> 00:19:23,639
Speaker 1: one innovator might be able to make a piece of something,

333
00:19:23,640 --> 00:19:26,959
Speaker 1: but that piece really doesn't have value until it fits

334
00:19:26,960 --> 00:19:29,800
Speaker 1: in with this larger picture we're talking about, and you

335
00:19:29,880 --> 00:19:33,720
Speaker 1: have to have the actionable responses that you can then

336
00:19:34,640 --> 00:19:38,399
Speaker 1: either send directly to the person or send to a

337
00:19:38,440 --> 00:19:43,159
Speaker 1: medical professional that can then, you know, enact the change

338
00:19:43,200 --> 00:19:45,840
Speaker 1: that is necessary. All these pieces have to come together.

339
00:19:46,520 --> 00:19:49,359
Speaker 1: Ford Us makes using technology to improve the health of

340
00:19:49,400 --> 00:19:52,520
Speaker 1: people seem easy, and those changes will have a huge

341
00:19:52,560 --> 00:19:55,919
Speaker 1: impact on the future of the healthcare industry in the US.

342
00:19:56,440 --> 00:19:59,360
Speaker 1: He'll tell me how that vision of tomorrow will come

343
00:19:59,400 --> 00:20:06,080
Speaker 1: together after the break. The future is closer than you think,

344
00:20:06,320 --> 00:20:08,639
Speaker 1: and it all starts in the palm of your hand.

345
00:20:09,080 --> 00:20:12,320
Speaker 1: You've heard the news five G is here, but what

346
00:20:12,440 --> 00:20:16,040
Speaker 1: does that really mean? How will it impact you? In

347
00:20:16,040 --> 00:20:18,960
Speaker 1: this I Heart series This Time Tomorrow, presented by T

348
00:20:19,160 --> 00:20:23,119
Speaker 1: Mobile for Business, join hosts os Volition and Cara Price

349
00:20:23,240 --> 00:20:26,040
Speaker 1: as they walk us through a mobile revolution that will

350
00:20:26,080 --> 00:20:28,880
Speaker 1: start to change the future of business and the way

351
00:20:28,920 --> 00:20:32,360
Speaker 1: we interact with the world around us. From environmental science

352
00:20:32,400 --> 00:20:37,760
Speaker 1: to law enforcement, entertainment, healthcare, and travel, innovation is coming.

353
00:20:38,400 --> 00:20:41,040
Speaker 1: Join them as they explore how this revolution could impact

354
00:20:41,119 --> 00:20:44,520
Speaker 1: your life and give you new ways to connect and engage.

355
00:20:44,920 --> 00:20:47,360
Speaker 1: This Time Tomorrow is now available on the I Heart

356
00:20:47,440 --> 00:20:56,000
Speaker 1: Radio app or wherever you listen to podcast. So with

357
00:20:56,119 --> 00:21:00,200
Speaker 1: these various pieces that are all either emerging or matureing

358
00:21:00,359 --> 00:21:07,760
Speaker 1: things like machine learning, artificial intelligence, robotics, telemedication, the network connectivity,

359
00:21:07,800 --> 00:21:13,879
Speaker 1: integrated sensors, what do you think healthcare is going to

360
00:21:13,960 --> 00:21:18,960
Speaker 1: look like in a decade or two? How how transformative

361
00:21:18,960 --> 00:21:22,080
Speaker 1: are we talking about at this point? You know, I

362
00:21:22,119 --> 00:21:26,680
Speaker 1: think most of the early triage will probably get done

363
00:21:26,720 --> 00:21:31,120
Speaker 1: by machines um, which is not to say that we

364
00:21:31,160 --> 00:21:33,879
Speaker 1: won't we'll be putting, you know, physicians out of business.

365
00:21:34,320 --> 00:21:37,560
Speaker 1: I actually think we will be empowering physicians and other

366
00:21:38,480 --> 00:21:41,439
Speaker 1: care providers to operate, as we like to say, at

367
00:21:41,480 --> 00:21:44,200
Speaker 1: the top of their license. I think, as you say,

368
00:21:44,280 --> 00:21:47,760
Speaker 1: like using the technology to augment, not to replace like that,

369
00:21:47,880 --> 00:21:50,760
Speaker 1: I think it would many cases free us up to

370
00:21:50,880 --> 00:21:53,160
Speaker 1: concentrate more on those things that were very good at

371
00:21:53,280 --> 00:21:56,119
Speaker 1: and take care of some of the things that we

372
00:21:56,200 --> 00:21:58,000
Speaker 1: might be good at. But it's something that could easily

373
00:21:58,040 --> 00:22:01,560
Speaker 1: be automated, it frees us up. Well, to wrap this up,

374
00:22:02,440 --> 00:22:06,679
Speaker 1: we're going to have our five rapid questions. You do

375
00:22:06,760 --> 00:22:08,520
Speaker 1: not need to take a lot of time to think

376
00:22:08,520 --> 00:22:12,960
Speaker 1: about these. We just want your gut answer, and here

377
00:22:13,000 --> 00:22:16,760
Speaker 1: we go. Question one, What one piece of technology could

378
00:22:16,760 --> 00:22:23,400
Speaker 1: you not live without? Um my mobile device. I knew

379
00:22:23,480 --> 00:22:26,240
Speaker 1: you would expect that. Yeah, I'm in the same way,

380
00:22:26,680 --> 00:22:34,959
Speaker 1: all right, virtual reality or augmented reality, augmented m We're

381
00:22:34,960 --> 00:22:36,560
Speaker 1: two for two right now. I'm just letting you know

382
00:22:37,440 --> 00:22:40,600
Speaker 1: what science fiction technology would you most want to see

383
00:22:40,640 --> 00:22:46,440
Speaker 1: become reality? Um? The medical tricorder on what's it called

384
00:22:46,440 --> 00:22:48,159
Speaker 1: a tricorder? Yes, it was. It was a tricorder on

385
00:22:48,200 --> 00:22:51,800
Speaker 1: Star medical tricorder on Star Trek. It would diagnose and

386
00:22:51,840 --> 00:22:54,040
Speaker 1: fix at the same time. Yes, it's fixed by waving

387
00:22:54,080 --> 00:22:58,359
Speaker 1: it over at wound. It's incredibly timesaving device. There's all right,

388
00:22:58,480 --> 00:23:03,520
Speaker 1: autonomous car or eight I robotic personal assistant. Oh, definitely

389
00:23:03,560 --> 00:23:07,199
Speaker 1: autonomous car. And I don't need more people in my

390
00:23:07,280 --> 00:23:11,840
Speaker 1: life telling me what to do. That's fair. That's fair,

391
00:23:11,840 --> 00:23:14,439
Speaker 1: all right. And what do you see as being the

392
00:23:14,480 --> 00:23:27,639
Speaker 1: biggest potential disruptive technology in the near future? UM. I

393
00:23:28,520 --> 00:23:32,280
Speaker 1: know I've said this before. I really think the medical

394
00:23:32,400 --> 00:23:36,639
Speaker 1: grade connected devices. UM, that will provide the kind of

395
00:23:36,680 --> 00:23:38,919
Speaker 1: real time monitoring that we've been talking about, you know,

396
00:23:38,920 --> 00:23:42,280
Speaker 1: off and on for the past hour. Um, I think

397
00:23:42,280 --> 00:23:45,200
Speaker 1: that's going to really change people's lives. Where you can

398
00:23:45,200 --> 00:23:48,480
Speaker 1: go from you know, being reactive to truly being proactive.

399
00:23:48,720 --> 00:23:51,160
Speaker 1: I want to thank you sincerely for the time you've

400
00:23:51,200 --> 00:23:53,400
Speaker 1: taken to to talk with us and to share your

401
00:23:53,480 --> 00:23:58,280
Speaker 1: vision and to inspire with this. Uh, this this vision

402
00:23:58,320 --> 00:24:00,159
Speaker 1: of the future which I also agree. I think this

403
00:24:00,320 --> 00:24:02,840
Speaker 1: is fully attainable if we set our minds to it,

404
00:24:03,000 --> 00:24:06,119
Speaker 1: and and as far as I'm concerned, we have every

405
00:24:06,119 --> 00:24:09,600
Speaker 1: reason to do that and no good reason not to.

406
00:24:10,359 --> 00:24:12,920
Speaker 1: So thank you so much for joining us. You're very welcome.

407
00:24:13,000 --> 00:24:14,800
Speaker 1: It was a lot of fun, and thank you for

408
00:24:14,840 --> 00:24:19,760
Speaker 1: having me appreciate it. It's difficult to frame the impact

409
00:24:19,800 --> 00:24:23,840
Speaker 1: digital technology has already had on the healthcare industry and

410
00:24:23,880 --> 00:24:27,639
Speaker 1: what we should expect next. From giving patients more access

411
00:24:27,680 --> 00:24:31,480
Speaker 1: and control over their own healthcare, to enabling new applications

412
00:24:31,480 --> 00:24:35,560
Speaker 1: of telemedicine to providing the foundation for back end operations,

413
00:24:35,800 --> 00:24:39,120
Speaker 1: the digital world is playing a critical role in how

414
00:24:39,160 --> 00:24:43,480
Speaker 1: we manage and access healthcare, and without the pervasive access

415
00:24:43,520 --> 00:24:47,160
Speaker 1: to network connectivity, none of these advancements would be possible.

416
00:24:47,440 --> 00:24:51,119
Speaker 1: Five gen networks will create new opportunities to help consumers

417
00:24:51,160 --> 00:24:53,840
Speaker 1: and enable new lines of business at the same time.

418
00:24:54,359 --> 00:24:58,399
Speaker 1: That's a powerful story in our next episode, join us

419
00:24:58,440 --> 00:25:01,480
Speaker 1: as we speak with a show case Rivastava, the chief

420
00:25:01,560 --> 00:25:04,440
Speaker 1: Data Officer of into It, as we look at how

421
00:25:04,480 --> 00:25:08,520
Speaker 1: advanced technologies like AI and machine learning will become the

422
00:25:08,640 --> 00:25:15,520
Speaker 1: underlying infrastructure for industry in the near future. This has

423
00:25:15,560 --> 00:25:18,280
Speaker 1: been the Restless Ones, a production of T Mobile for

424
00:25:18,320 --> 00:25:28,680
Speaker 1: Business and I Heart Radio. No matter what you're after,

425
00:25:29,000 --> 00:25:32,119
Speaker 1: T Mobile for Business is here with a network born

426
00:25:32,320 --> 00:25:35,280
Speaker 1: mobile and built from the ground up for the next

427
00:25:35,359 --> 00:25:39,560
Speaker 1: wave of innovation, from mobile broadband to IoT to workforce

428
00:25:39,640 --> 00:25:43,439
Speaker 1: mobility and everything in between. T Mobile for Business is

429
00:25:43,480 --> 00:25:47,199
Speaker 1: committed to helping innovative decision makers like you move your

430
00:25:47,240 --> 00:25:50,520
Speaker 1: business forward with the products and services you need, as

431
00:25:50,520 --> 00:25:53,880
Speaker 1: well as the dedicated, award winning service your business expects

432
00:25:53,880 --> 00:25:58,400
Speaker 1: from America's most loved wireless company. Business is changing. Learn

433
00:25:58,480 --> 00:26:02,000
Speaker 1: more at T Mobile for Business dot com.