1 00:00:00,280 --> 00:00:04,080 Speaker 1: Ron Andanian the one that I was looking at eleven 2 00:00:04,519 --> 00:00:07,160 Speaker 1: and it has a hundred and seven thousand miles on it. 3 00:00:07,320 --> 00:00:09,440 Speaker 1: And when I did a Google search on it, it 4 00:00:09,560 --> 00:00:14,200 Speaker 1: see it appears that twenty elevens have major transmission problems. 5 00:00:14,240 --> 00:00:16,639 Speaker 1: Yes they do, the Car Doctor. The good news is 6 00:00:16,680 --> 00:00:19,360 Speaker 1: it's not three four thousand dollars. It's it's probably five 7 00:00:19,400 --> 00:00:23,160 Speaker 1: six thousand dollars. So just just yeah, it's not cheap. 8 00:00:23,200 --> 00:00:25,040 Speaker 1: It's a c VT out of Nissan. It's gonna be 9 00:00:25,079 --> 00:00:28,280 Speaker 1: a Nissan reman. Welcome to the radio home of Ron 10 00:00:28,360 --> 00:00:32,640 Speaker 1: and Nanian the Car Doctor. Since this is where car 11 00:00:32,720 --> 00:00:36,479 Speaker 1: owners the world overturned to for their definitive opinion on 12 00:00:36,560 --> 00:00:40,280 Speaker 1: automotive repair. If your mechanics giving you a busy signal, 13 00:00:40,479 --> 00:00:43,800 Speaker 1: pick up the phone and call in the garage doors 14 00:00:43,880 --> 00:00:45,880 Speaker 1: are open, but I am here to take your calls 15 00:00:46,200 --> 00:00:53,320 Speaker 1: at eight five five five six, and now he running. Hey, 16 00:00:53,360 --> 00:00:55,640 Speaker 1: it's time to start your engines. Walking onboard run meaning 17 00:00:55,640 --> 00:00:57,280 Speaker 1: of the Car Doctor at their home for another hour 18 00:00:57,400 --> 00:00:59,319 Speaker 1: of life at the Car Doctor. Out on the road 19 00:00:59,360 --> 00:01:01,240 Speaker 1: as we but act the wheels up on the bus 20 00:01:01,280 --> 00:01:03,160 Speaker 1: and uh off we go to the T S T 21 00:01:03,280 --> 00:01:05,840 Speaker 1: Big Event in Westchester New York at the Marriott here. 22 00:01:06,280 --> 00:01:08,840 Speaker 1: Um joined this hour as we kick things off with 23 00:01:08,920 --> 00:01:11,560 Speaker 1: Pete Meyer. He is the tech editor motor Age Magazine. 24 00:01:11,560 --> 00:01:13,000 Speaker 1: We had Pete with us last year. We're glad to 25 00:01:13,000 --> 00:01:16,800 Speaker 1: welcome him back. And uh, how you been. I'd come 26 00:01:16,840 --> 00:01:20,040 Speaker 1: back on the show busy year right blinking. It seems 27 00:01:20,040 --> 00:01:22,480 Speaker 1: like we're standing in the same spots, and uh, you 28 00:01:22,480 --> 00:01:25,280 Speaker 1: know we're a little grayer, um, but we're a little wiser, 29 00:01:25,360 --> 00:01:27,560 Speaker 1: right Pete. Yeah, we'd like to think so anyway, Yeah, 30 00:01:27,560 --> 00:01:29,880 Speaker 1: we we we hope. So. Um. You know, I know 31 00:01:29,920 --> 00:01:32,080 Speaker 1: you've had a busy year. I've been following you as 32 00:01:32,120 --> 00:01:35,480 Speaker 1: throughout the exploits in motor Age Magazine and digitally and 33 00:01:35,520 --> 00:01:37,680 Speaker 1: print wise, and and and I thought about it. You 34 00:01:37,720 --> 00:01:39,440 Speaker 1: know what am I gonna talk to Pete about this year? 35 00:01:39,480 --> 00:01:41,319 Speaker 1: Because there's so many topics and so many things we 36 00:01:41,319 --> 00:01:45,160 Speaker 1: could discuss. But I guess the question becomes, you know, 37 00:01:45,520 --> 00:01:48,360 Speaker 1: delivering information in the digital ages is what sort of 38 00:01:48,360 --> 00:01:52,240 Speaker 1: crossed my mind because I find myself reading motor Age 39 00:01:52,240 --> 00:01:56,400 Speaker 1: Magazine more online than I do in print. And is that, 40 00:01:56,760 --> 00:01:58,640 Speaker 1: you know, it's it's got to be changing the way 41 00:01:58,680 --> 00:02:01,640 Speaker 1: you guys do it. Yeah, with an offering digital publication 42 00:02:01,760 --> 00:02:05,080 Speaker 1: for some time now UM because of the type of 43 00:02:05,120 --> 00:02:08,080 Speaker 1: magazine that we are, not every shop qualifies for the 44 00:02:08,120 --> 00:02:10,919 Speaker 1: free print copy that we can supply. We do sort 45 00:02:10,919 --> 00:02:13,520 Speaker 1: of close to hun shops in the United States right 46 00:02:13,520 --> 00:02:15,800 Speaker 1: now with the print copy, but there are a lot 47 00:02:15,840 --> 00:02:17,920 Speaker 1: of guys who want that information as well, and they 48 00:02:17,960 --> 00:02:20,240 Speaker 1: get the digital version of the the magazine. And and I 49 00:02:20,280 --> 00:02:23,160 Speaker 1: think with the big thing with the digital era is 50 00:02:23,200 --> 00:02:27,760 Speaker 1: that we're no longer just the oldest American automotive trade publication. 51 00:02:27,919 --> 00:02:30,800 Speaker 1: We're now a global automotive trade publication. You know, we 52 00:02:30,840 --> 00:02:33,120 Speaker 1: have subscribers to the digital publication from a whole over 53 00:02:33,160 --> 00:02:35,040 Speaker 1: the world right because you you know, you've got a 54 00:02:35,040 --> 00:02:39,120 Speaker 1: YouTube channel, UM, your your your online on the website 55 00:02:39,120 --> 00:02:43,320 Speaker 1: with videos and and that's had a big impact on 56 00:02:43,320 --> 00:02:46,000 Speaker 1: on how you come to market, not just you know, 57 00:02:46,080 --> 00:02:49,120 Speaker 1: in the business side of running a magazine such as yours, 58 00:02:49,160 --> 00:02:52,000 Speaker 1: but presenting the information. You know, because what you talked 59 00:02:52,040 --> 00:02:55,600 Speaker 1: to somebody about UM in Australia and and the things 60 00:02:55,639 --> 00:02:58,440 Speaker 1: that affect them is very different than the tech in 61 00:02:58,480 --> 00:03:00,720 Speaker 1: the USA, than the tech in your earp and and 62 00:03:00,760 --> 00:03:03,440 Speaker 1: so on. Right, It's it's got to create some some 63 00:03:03,680 --> 00:03:05,400 Speaker 1: issues maybe is a good way to put you know, 64 00:03:05,440 --> 00:03:08,200 Speaker 1: I tell you what, that's a really good question. I 65 00:03:08,320 --> 00:03:10,840 Speaker 1: recently returned from a trip to Australia where we were 66 00:03:10,840 --> 00:03:14,480 Speaker 1: working where our new training partner Automate, and I got 67 00:03:14,480 --> 00:03:18,880 Speaker 1: to meet shop owners, educators various segments of the market. 68 00:03:19,160 --> 00:03:21,760 Speaker 1: Spoke to the head of the Kmart Tired Service Centers, 69 00:03:21,840 --> 00:03:26,440 Speaker 1: which is the one of the largest UH companies for 70 00:03:26,520 --> 00:03:30,440 Speaker 1: technicians in Australia, and I found out that it's really 71 00:03:30,520 --> 00:03:32,960 Speaker 1: not as different as we'd like to think it is. UM. 72 00:03:33,120 --> 00:03:35,800 Speaker 1: A lot of the issues that face our our industry 73 00:03:35,800 --> 00:03:39,119 Speaker 1: here are shared by every country in the world. It's UH. 74 00:03:39,200 --> 00:03:41,760 Speaker 1: The technician shortage is real for everyone around the world. 75 00:03:42,520 --> 00:03:46,560 Speaker 1: Getting the access to training resources and information to handle 76 00:03:46,600 --> 00:03:50,120 Speaker 1: the complexity of these new systems is universal around the world, 77 00:03:50,600 --> 00:03:53,920 Speaker 1: and the fact that we can reach these audiences digitally 78 00:03:54,160 --> 00:03:58,240 Speaker 1: online UM allows us to share what resources we have 79 00:03:58,480 --> 00:04:02,000 Speaker 1: with everyone around the Do do you think the day 80 00:04:02,120 --> 00:04:06,440 Speaker 1: is coming when we'll will you know? Global training be 81 00:04:06,560 --> 00:04:09,040 Speaker 1: more unified, where we're gonna be teaching the same thing 82 00:04:09,320 --> 00:04:12,600 Speaker 1: around the world to everybody at the same level, so 83 00:04:12,640 --> 00:04:15,560 Speaker 1: to speak. We it's just too broad a scope, too 84 00:04:15,560 --> 00:04:21,479 Speaker 1: broad a spectrum. Of Um, I over I overwhelmed you with. 85 00:04:21,480 --> 00:04:24,160 Speaker 1: That's a tough question right now. Again, I think the 86 00:04:24,279 --> 00:04:29,039 Speaker 1: similarities are are are they're They're way more than we think. Um. 87 00:04:29,040 --> 00:04:32,640 Speaker 1: Every our own industry. We have technicians from you know, 88 00:04:32,680 --> 00:04:36,760 Speaker 1: the top I want to say, diagnosticians in our industry. 89 00:04:36,920 --> 00:04:38,680 Speaker 1: Many of them were here today at the at the 90 00:04:38,720 --> 00:04:42,960 Speaker 1: big event. Um. Um. We have a few that I'm 91 00:04:42,960 --> 00:04:44,640 Speaker 1: sure we all admit that are on kind of bottom 92 00:04:44,680 --> 00:04:46,200 Speaker 1: side of our industry that we don't love to see 93 00:04:46,279 --> 00:04:48,520 Speaker 1: run out of town on a rail. And then we 94 00:04:48,560 --> 00:04:51,600 Speaker 1: have the majority in the middle of many women who 95 00:04:52,640 --> 00:04:57,240 Speaker 1: want to be better, um, just lack the resources or 96 00:04:57,279 --> 00:05:00,719 Speaker 1: where to find the resources. And I think that's universal. 97 00:05:01,720 --> 00:05:04,120 Speaker 1: I think the I think the bottom feeders, as we'll 98 00:05:04,160 --> 00:05:06,440 Speaker 1: call them, I think the bottom feeders are going out 99 00:05:06,480 --> 00:05:09,320 Speaker 1: on their own. You know, they're they're slowly fading away 100 00:05:09,360 --> 00:05:12,520 Speaker 1: because they just they can't keep up the days of 101 00:05:12,520 --> 00:05:14,640 Speaker 1: of smoke and mirrors and bs and I can say 102 00:05:14,640 --> 00:05:18,520 Speaker 1: that it's family radio. Um. You know, are are are 103 00:05:18,520 --> 00:05:22,040 Speaker 1: coming to a point where those guys that can't fix 104 00:05:22,120 --> 00:05:26,160 Speaker 1: cars are disappearing. That's why, you know Bob's garage. I'm 105 00:05:26,160 --> 00:05:28,240 Speaker 1: not picking on Bob's garage, but to use it as 106 00:05:28,240 --> 00:05:32,280 Speaker 1: a generic term, Bob's garage is going the wayside. Uh. 107 00:05:32,320 --> 00:05:34,520 Speaker 1: You know, it's just and the technology is what's doing 108 00:05:34,520 --> 00:05:37,120 Speaker 1: them in because they're not at an event like this. 109 00:05:37,200 --> 00:05:39,760 Speaker 1: They're not looking at the YouTube motor Age video channel, 110 00:05:39,760 --> 00:05:43,120 Speaker 1: They're not looking at motor Rage magazine. They're they're assuming 111 00:05:43,160 --> 00:05:46,640 Speaker 1: that the way they fixed cars five years ago, ten 112 00:05:46,720 --> 00:05:50,560 Speaker 1: years ago, twenty years ago applies today. And and I 113 00:05:50,600 --> 00:05:53,679 Speaker 1: can honestly tell you that. You know, on my desk 114 00:05:53,720 --> 00:05:56,279 Speaker 1: at the shop there's a stack of magazines motor ages 115 00:05:56,320 --> 00:05:59,240 Speaker 1: on top, height and a lot and at lunchtime, you know, 116 00:05:59,360 --> 00:06:01,920 Speaker 1: you'll sit there and you'll start scanning through the magazines. 117 00:06:01,960 --> 00:06:04,160 Speaker 1: And you have to do that every day because the 118 00:06:04,200 --> 00:06:10,080 Speaker 1: information is such that it changes every day every day. 119 00:06:10,160 --> 00:06:14,200 Speaker 1: And and I think to the point that your training 120 00:06:14,320 --> 00:06:17,480 Speaker 1: videos are changing. You know, I'm getting an email blast 121 00:06:17,520 --> 00:06:19,760 Speaker 1: from motor Rage View. You're ill go look, oh there's Pete. 122 00:06:19,880 --> 00:06:21,880 Speaker 1: I mean, it seems like every week I'm getting, oh, 123 00:06:21,880 --> 00:06:24,640 Speaker 1: Pete did this, and Pete did that. Here's this. And 124 00:06:24,720 --> 00:06:26,800 Speaker 1: you talk a lot about I will say, there's a 125 00:06:26,800 --> 00:06:29,640 Speaker 1: pattern to what you do. You seem to talk a 126 00:06:29,640 --> 00:06:34,160 Speaker 1: lot about voltage drop testing, voltage testing, circuit testing. It 127 00:06:34,240 --> 00:06:37,960 Speaker 1: seems like the electrical side it's still the real bugaboo 128 00:06:38,040 --> 00:06:40,400 Speaker 1: for technicians. It is. I think that every time we 129 00:06:40,480 --> 00:06:43,840 Speaker 1: do a topic electrical topic, it's it gets a lot 130 00:06:43,880 --> 00:06:48,040 Speaker 1: of attention, and you know, you're you're you're now working 131 00:06:48,120 --> 00:06:51,920 Speaker 1: towards and I mean, there's more training on the horizon. 132 00:06:52,440 --> 00:06:56,400 Speaker 1: UM Auto mechanica. Okay, let's talk about that for a minute, 133 00:06:56,400 --> 00:06:58,400 Speaker 1: because I think that has to come into the conversation 134 00:06:58,440 --> 00:07:02,599 Speaker 1: about training technicians. Auto Mechanical will be held in Atlanta 135 00:07:02,640 --> 00:07:05,400 Speaker 1: this year, like you said, August eight through the tenth. 136 00:07:05,520 --> 00:07:09,240 Speaker 1: Registration is open for that event right now. UM, just 137 00:07:09,279 --> 00:07:12,960 Speaker 1: like the last time, we have assembled just about every 138 00:07:13,200 --> 00:07:15,760 Speaker 1: name that you can think of as a topic iNFiNiT 139 00:07:15,840 --> 00:07:18,440 Speaker 1: trainers in the country will be presenting there. And and 140 00:07:18,480 --> 00:07:19,880 Speaker 1: what are some of the topics do you know? Like, 141 00:07:19,920 --> 00:07:23,200 Speaker 1: what are they gonna be talking about? Oh, we we 142 00:07:23,240 --> 00:07:26,840 Speaker 1: refined our our training program for for this year. UM, 143 00:07:26,840 --> 00:07:29,840 Speaker 1: two more of the I'm gonna say the high end 144 00:07:30,000 --> 00:07:35,320 Speaker 1: topics UM electrical driveability. UH, new diagnostic processes that can 145 00:07:35,320 --> 00:07:38,800 Speaker 1: make the job go faster, easier. UH find that caused 146 00:07:38,840 --> 00:07:42,720 Speaker 1: that problem more effectively. I think any technician who is 147 00:07:42,880 --> 00:07:46,000 Speaker 1: comfortable with his fundamentals will find great benefit in any 148 00:07:46,040 --> 00:07:48,280 Speaker 1: of the classes that they choose. And what about the 149 00:07:48,280 --> 00:07:50,520 Speaker 1: technician that's you know, the kid just out of a 150 00:07:50,520 --> 00:07:54,240 Speaker 1: trade school, does he need to be an auto mechanical? Well? Absolutely. 151 00:07:54,320 --> 00:07:56,200 Speaker 1: I think one of the things that we need to 152 00:07:56,880 --> 00:08:01,000 Speaker 1: encourage technicians that when they fin finished trade school, that 153 00:08:01,080 --> 00:08:03,600 Speaker 1: is not the end of their education. That's the beginning, right, 154 00:08:04,120 --> 00:08:06,760 Speaker 1: And I think i'd actually take that one more step. 155 00:08:07,120 --> 00:08:10,239 Speaker 1: You've had a lot of trainers who lament the apathy 156 00:08:10,320 --> 00:08:13,320 Speaker 1: among many technicians for getting training, But to me, that 157 00:08:13,360 --> 00:08:16,440 Speaker 1: goes to the owner, the shop owner to set the example, 158 00:08:16,520 --> 00:08:19,240 Speaker 1: to set that culture in their business that you have 159 00:08:19,360 --> 00:08:21,920 Speaker 1: to continue your education in order to continue to work here. Because, 160 00:08:22,160 --> 00:08:24,960 Speaker 1: like Chris Chesneys just pointed out the keynote address, we're 161 00:08:24,960 --> 00:08:27,760 Speaker 1: gonna look at so many changes in technology in the 162 00:08:27,800 --> 00:08:30,560 Speaker 1: next five years that will overshadow what we've had in 163 00:08:30,560 --> 00:08:34,080 Speaker 1: the last one years. As fast as the technology is progressing, 164 00:08:34,080 --> 00:08:36,640 Speaker 1: you just cannot keep up based on what you learned 165 00:08:36,640 --> 00:08:39,480 Speaker 1: at trade school five years ago. Certainly not ten years ago, 166 00:08:39,520 --> 00:08:42,560 Speaker 1: and absolutely not twenty years ago. We just had in 167 00:08:42,640 --> 00:08:45,160 Speaker 1: our in our area where the shop is in wold 168 00:08:45,160 --> 00:08:48,000 Speaker 1: that we just had a major repair shop go out 169 00:08:48,040 --> 00:08:50,520 Speaker 1: trans and repair shop and they just they followed the doors. 170 00:08:50,559 --> 00:08:52,640 Speaker 1: Yesterday was their last day, and I was talking to 171 00:08:52,640 --> 00:08:54,800 Speaker 1: one of their texts stuffed by the shop to tell 172 00:08:54,840 --> 00:08:57,120 Speaker 1: me what was going on, and we were talking about 173 00:08:57,160 --> 00:08:59,960 Speaker 1: the types of repairs they're doing and where we're looking. 174 00:09:00,000 --> 00:09:02,280 Speaker 1: Hated North Jersey. It's sort of dealership row out on 175 00:09:02,360 --> 00:09:04,679 Speaker 1: Route seventeen. There's twenty eight different new car dealers and 176 00:09:04,679 --> 00:09:07,920 Speaker 1: everybody buys Lesa's new cars. And he said, yeah, it's 177 00:09:07,920 --> 00:09:09,800 Speaker 1: it's hard to keep up with the technology, he said, 178 00:09:09,800 --> 00:09:12,079 Speaker 1: but I don't know that I need to, all right, 179 00:09:12,240 --> 00:09:14,920 Speaker 1: because he said, you know, I was doing transmissions. Now 180 00:09:14,960 --> 00:09:17,160 Speaker 1: I'm not doing transmissions. He said. The last big job 181 00:09:17,200 --> 00:09:19,679 Speaker 1: I did last week was I was lapping valves in 182 00:09:19,760 --> 00:09:22,600 Speaker 1: a four leader jeep, putting a cylinder head on. And 183 00:09:22,640 --> 00:09:24,320 Speaker 1: I sat there listening to a peat and I'm saying, 184 00:09:24,320 --> 00:09:26,760 Speaker 1: I'm not doing any of that. I'm not rebuilding transits. 185 00:09:26,800 --> 00:09:29,360 Speaker 1: I'm not doing I'm not lapping heads anymore. You know. 186 00:09:29,440 --> 00:09:32,240 Speaker 1: It's it's it's voltage drop testing. It's right now, I've 187 00:09:32,280 --> 00:09:36,680 Speaker 1: got an I've got a thirteen Silverado that doesn't crank 188 00:09:36,720 --> 00:09:39,120 Speaker 1: because of a communication fall to the b C And 189 00:09:39,160 --> 00:09:42,800 Speaker 1: I'm going on. You know, probably part of the training 190 00:09:44,200 --> 00:09:46,959 Speaker 1: phenomena that you guys have to overcome is the diversity 191 00:09:47,080 --> 00:09:50,880 Speaker 1: of of what everybody's facing in their shop, right, Because 192 00:09:50,880 --> 00:09:53,200 Speaker 1: if one guy is talking about lapping valves, he's got 193 00:09:53,200 --> 00:09:55,600 Speaker 1: no interest in voltage drop testing, but the majority of 194 00:09:55,640 --> 00:09:57,520 Speaker 1: them that do so. How do you you know it's 195 00:09:57,520 --> 00:09:59,960 Speaker 1: gotta be tough presenting training like that. Well, I think 196 00:10:00,040 --> 00:10:03,320 Speaker 1: it's unfortunately that a lot I don't know what they 197 00:10:03,320 --> 00:10:05,880 Speaker 1: don't know. I mean, take a look at just modern 198 00:10:06,120 --> 00:10:09,640 Speaker 1: just routine servicing. Uh. If you change the oil, may 199 00:10:09,720 --> 00:10:11,760 Speaker 1: vehicles genius scan tool to let the car know you 200 00:10:11,760 --> 00:10:15,320 Speaker 1: did that. UM. If you change or just simply rotate 201 00:10:15,360 --> 00:10:18,360 Speaker 1: the tires, and many cars you have to access the 202 00:10:18,400 --> 00:10:21,440 Speaker 1: computer to let the car know you you did that. UM. 203 00:10:21,520 --> 00:10:23,920 Speaker 1: And even now with battery changes, there are many models 204 00:10:23,920 --> 00:10:25,719 Speaker 1: on the road that if you just simply change the 205 00:10:25,800 --> 00:10:28,040 Speaker 1: battery in the car, you you have got to absolutely 206 00:10:28,120 --> 00:10:30,800 Speaker 1: use the right battery. You can't put a bigger one 207 00:10:30,840 --> 00:10:33,000 Speaker 1: in it because it fits, and you've got to tell 208 00:10:33,040 --> 00:10:36,640 Speaker 1: the car that you change the battery. Uh. For texts 209 00:10:36,679 --> 00:10:39,840 Speaker 1: who are still performing these services without performing the rest 210 00:10:39,840 --> 00:10:42,640 Speaker 1: of the process. It's kind of like that old saying 211 00:10:42,679 --> 00:10:44,920 Speaker 1: with the doctor, don't first do no harm. You know, 212 00:10:45,040 --> 00:10:47,199 Speaker 1: they actually think they're helping the customer maintain the car, 213 00:10:47,280 --> 00:10:50,360 Speaker 1: when actually they're shortening the lifespanning of that vehicle. And 214 00:10:50,480 --> 00:10:52,760 Speaker 1: where the consumers. While we're talking about that consumer, you've 215 00:10:52,760 --> 00:10:55,480 Speaker 1: got to understand, you're not driving a car anymore. You're 216 00:10:55,520 --> 00:10:58,400 Speaker 1: driving a rolling computer network that has more technology than 217 00:10:58,400 --> 00:11:01,200 Speaker 1: the most modern US fighter plane. And if you're not 218 00:11:01,720 --> 00:11:04,720 Speaker 1: paying somebody the level to take that has the training 219 00:11:05,160 --> 00:11:08,120 Speaker 1: to take care of that complex vehicle that you're driving, 220 00:11:08,800 --> 00:11:11,680 Speaker 1: shame on you. You're doing yourself and to sear yourself. 221 00:11:11,920 --> 00:11:14,160 Speaker 1: It's it's what I always say that the question shouldn't 222 00:11:14,160 --> 00:11:16,720 Speaker 1: be how much to fix it? It should be how 223 00:11:16,800 --> 00:11:19,360 Speaker 1: right can you fix it? And and and and that's 224 00:11:19,480 --> 00:11:23,920 Speaker 1: that's the way to look at it. UM. I agree, 225 00:11:23,960 --> 00:11:26,200 Speaker 1: Auto Mechanica tell us again about it before we let 226 00:11:26,240 --> 00:11:29,520 Speaker 1: you go again August eight through the tenth. Registration is 227 00:11:30,800 --> 00:11:35,959 Speaker 1: available now. UM. You can find out Facebook, Motorage Magazine, 228 00:11:35,960 --> 00:11:38,920 Speaker 1: pay certainly google Race Auto Mechanica, it'll it'll pop up 229 00:11:38,920 --> 00:11:42,719 Speaker 1: for you. UM. And then the YouTube channel, there's a 230 00:11:42,760 --> 00:11:45,400 Speaker 1: YouTube channel and videos with motory and you're truly everybody 231 00:11:45,400 --> 00:11:48,040 Speaker 1: can see your smiling face absolutely. U. One of the 232 00:11:48,040 --> 00:11:49,800 Speaker 1: thing I'd like to put it in a real quick 233 00:11:49,840 --> 00:11:53,199 Speaker 1: to UM motor Race Training connect us a brand new 234 00:11:53,200 --> 00:11:57,160 Speaker 1: training platform that we're offering UM four videos in the library. Uh. 235 00:11:57,200 --> 00:11:58,920 Speaker 1: You can use it as a point of need for 236 00:11:58,960 --> 00:12:01,560 Speaker 1: assystem that you're not sure about, or you can use 237 00:12:01,600 --> 00:12:04,000 Speaker 1: it as a training curricute for your staff or for 238 00:12:04,040 --> 00:12:07,040 Speaker 1: yourself as a supplement to training your miss And how 239 00:12:07,080 --> 00:12:08,440 Speaker 1: do they get to that? Where will they find that? 240 00:12:08,920 --> 00:12:12,000 Speaker 1: Just go to connect dot motor Rage Training dot com. 241 00:12:12,880 --> 00:12:14,800 Speaker 1: Pete Meyer, glad to have your board. We'll see you 242 00:12:14,800 --> 00:12:17,400 Speaker 1: again so much. We'll see around the circus. Thankfully we 243 00:12:17,440 --> 00:12:19,160 Speaker 1: go through the year and keep those videos coming. I'm 244 00:12:19,200 --> 00:12:20,680 Speaker 1: run an inning in the Car Doctor. We are back 245 00:12:20,760 --> 00:12:35,040 Speaker 1: right after this, Hey, running Indian the car Doctor live 246 00:12:35,080 --> 00:12:36,920 Speaker 1: at the TST Big event. Looking over my shoulder there 247 00:12:36,920 --> 00:12:38,640 Speaker 1: I had a where is Tom? Oh there you are? 248 00:12:38,840 --> 00:12:41,240 Speaker 1: Hey the time. You're doing a good job today. Yeah, 249 00:12:41,280 --> 00:12:43,120 Speaker 1: well that's good. You know you have the face made 250 00:12:43,120 --> 00:12:46,000 Speaker 1: for radio since on the front of the corporation here 251 00:12:46,040 --> 00:12:47,840 Speaker 1: and now I'm out in front of the public. Um, 252 00:12:47,840 --> 00:12:49,520 Speaker 1: how come nobody's in the room. I think we scared 253 00:12:49,559 --> 00:12:54,080 Speaker 1: them all away. So, um, that's what happens, you know. 254 00:12:54,320 --> 00:12:55,880 Speaker 1: But anyway, we had to take our mask off because 255 00:12:55,880 --> 00:12:57,240 Speaker 1: we had to get up here to the TSD big 256 00:12:57,240 --> 00:12:59,880 Speaker 1: event in Westchester, New York at the Marriott. And as 257 00:13:00,160 --> 00:13:03,400 Speaker 1: rolling through these last two hours, um, we've now come 258 00:13:03,440 --> 00:13:05,640 Speaker 1: to this this Well, they've all been fun, but I'm 259 00:13:05,640 --> 00:13:08,320 Speaker 1: really going to enjoy this because we're talking with David Lynn. 260 00:13:08,360 --> 00:13:11,720 Speaker 1: David is from Drew Technology and we're talking about flashing 261 00:13:11,720 --> 00:13:15,720 Speaker 1: Tom keep your raincoad on um, flashing for the car right, 262 00:13:15,840 --> 00:13:19,000 Speaker 1: software updates and things like that, and you know, computer 263 00:13:19,120 --> 00:13:24,000 Speaker 1: software updates is probably the biggest hot button topic in 264 00:13:24,040 --> 00:13:26,640 Speaker 1: the industry. David and welcome aboard. Tell us about it. 265 00:13:26,679 --> 00:13:30,360 Speaker 1: What is software updates? Well, software updates occur every single day. 266 00:13:30,400 --> 00:13:32,600 Speaker 1: I'm sure a lot of people have their Windows computer 267 00:13:32,640 --> 00:13:35,480 Speaker 1: and every single Tuesday they got that nice little update 268 00:13:35,520 --> 00:13:38,400 Speaker 1: telling them that hey there's there's something available right now, 269 00:13:39,040 --> 00:13:42,599 Speaker 1: and uh, they're they're stuck waiting for the computer to 270 00:13:42,840 --> 00:13:45,600 Speaker 1: update the next morning when they actually need to use it. 271 00:13:45,880 --> 00:13:47,880 Speaker 1: And the same thing will happen inside of a vehicle 272 00:13:47,920 --> 00:13:50,400 Speaker 1: as well. A lot of the times when customers bring 273 00:13:50,440 --> 00:13:53,480 Speaker 1: their car to a shop, there's a technical service bulletin 274 00:13:53,559 --> 00:13:56,280 Speaker 1: that says, hey, don't replace a component just yet. You're 275 00:13:56,360 --> 00:14:00,400 Speaker 1: you actually need to program the module before do any 276 00:14:00,400 --> 00:14:03,480 Speaker 1: physical work on it. Or even worse, you have to 277 00:14:03,480 --> 00:14:06,680 Speaker 1: replace the component and you have to update and install 278 00:14:06,720 --> 00:14:09,280 Speaker 1: software in that component when you replace it, correct, and 279 00:14:09,320 --> 00:14:12,840 Speaker 1: otherwise that component won't work. And people need to understand that. 280 00:14:12,880 --> 00:14:15,680 Speaker 1: They think, you buy this new module, right, and but 281 00:14:15,760 --> 00:14:18,600 Speaker 1: there's nothing in that module, right. That module might fit 282 00:14:18,760 --> 00:14:21,040 Speaker 1: seven different car lines or seven different models in that 283 00:14:21,080 --> 00:14:23,160 Speaker 1: car line, and then we're about to put software in it. Right. 284 00:14:23,160 --> 00:14:24,720 Speaker 1: What we used to do in the industry with an 285 00:14:24,720 --> 00:14:28,440 Speaker 1: analog system specific to a specific car, we now do 286 00:14:28,560 --> 00:14:32,280 Speaker 1: with an electronic control unit instead. So think about replacing 287 00:14:32,800 --> 00:14:36,360 Speaker 1: your standard carburetor with your fuel injection. Well, something has 288 00:14:36,400 --> 00:14:38,880 Speaker 1: to control that, So now you have a computer behind 289 00:14:38,920 --> 00:14:41,960 Speaker 1: it with ones and zeros calculating timing and doing doing 290 00:14:41,960 --> 00:14:46,480 Speaker 1: all that fun stuff behind the scenes for the car instead. 291 00:14:46,880 --> 00:14:49,400 Speaker 1: So I guess how did this become that we have 292 00:14:49,440 --> 00:14:51,400 Speaker 1: a WRAP box in front of us. WRAP stands for 293 00:14:52,360 --> 00:14:55,720 Speaker 1: remote remote where's it? Remote assist program? Um? We have 294 00:14:55,760 --> 00:14:58,880 Speaker 1: a wrap box? Uh? You know, how did this become David. 295 00:14:59,200 --> 00:15:01,120 Speaker 1: Obviously it was the need, right, I guess there was 296 00:15:01,200 --> 00:15:04,200 Speaker 1: enough of a need for it that you guys developed 297 00:15:04,240 --> 00:15:06,960 Speaker 1: this program. Because what you're doing, and that's what makes 298 00:15:07,000 --> 00:15:08,880 Speaker 1: this so unique, you're the only ones in the industry 299 00:15:08,920 --> 00:15:10,760 Speaker 1: in the world really that I know of, they're doing this. 300 00:15:11,480 --> 00:15:14,160 Speaker 1: You can take this box, put it in a repair shop, 301 00:15:14,400 --> 00:15:18,320 Speaker 1: and from a central location somewhere else, secret mountains hid 302 00:15:18,400 --> 00:15:19,880 Speaker 1: in the you know, in the in the in the 303 00:15:19,960 --> 00:15:24,120 Speaker 1: f nineteen stealth headquarters. Um, you guys can reach out 304 00:15:24,160 --> 00:15:27,600 Speaker 1: to this box and program that vehicle with software. Absolutely, 305 00:15:27,600 --> 00:15:31,400 Speaker 1: and the thought process behind it is at this day 306 00:15:31,400 --> 00:15:34,960 Speaker 1: and age, the shops and technicians need to maintain a 307 00:15:34,960 --> 00:15:38,400 Speaker 1: plethora of licenses and o E subscriptions that wanted to 308 00:15:38,480 --> 00:15:41,400 Speaker 1: even be able to program vehicles. And what we do 309 00:15:41,520 --> 00:15:44,720 Speaker 1: with the rap instead is we address that issues of 310 00:15:44,440 --> 00:15:48,720 Speaker 1: the technicians and shops. They're not stuck updating and maintaining 311 00:15:48,720 --> 00:15:51,840 Speaker 1: their PCs just in case they need to program a vehicle. 312 00:15:52,080 --> 00:15:53,960 Speaker 1: We we take care of that portion for them. So 313 00:15:54,000 --> 00:15:55,920 Speaker 1: that way when they have a car and they're finished 314 00:15:55,960 --> 00:15:57,920 Speaker 1: with the repair and they need to program it, we 315 00:15:58,000 --> 00:16:01,040 Speaker 1: can remote right into it. We're able to motely assist 316 00:16:01,120 --> 00:16:03,640 Speaker 1: in place our expertise right in the shop right there 317 00:16:03,680 --> 00:16:06,520 Speaker 1: for them. Now, what will this do? Will will a 318 00:16:06,600 --> 00:16:11,240 Speaker 1: wrap box? Wrap box? Obviously program a PCMU and on 319 00:16:11,280 --> 00:16:12,800 Speaker 1: a vehicle we work and we were not able to 320 00:16:12,800 --> 00:16:15,320 Speaker 1: work on all vehicles just right. So right now we 321 00:16:15,360 --> 00:16:19,280 Speaker 1: have coverage for domestics, so for GM, Chrysler, and then 322 00:16:19,360 --> 00:16:23,520 Speaker 1: we have coverage on our Asians, UM, Honda, Toyota and Nissan, 323 00:16:23,840 --> 00:16:27,000 Speaker 1: and we're working on our European coverage. So currently we 324 00:16:27,040 --> 00:16:30,040 Speaker 1: offer a coverage for Mercedes Benz. So so let's we'll 325 00:16:30,040 --> 00:16:32,760 Speaker 1: take a forward, all right. We would would put a 326 00:16:32,760 --> 00:16:35,400 Speaker 1: PCM and a Ford You can update the software, install 327 00:16:35,480 --> 00:16:38,240 Speaker 1: software in that PCM. Can you do any other modules 328 00:16:38,240 --> 00:16:41,040 Speaker 1: on the vehicle? It depends on It depends on make 329 00:16:41,120 --> 00:16:43,280 Speaker 1: to make. So some makes allow us to go beyond 330 00:16:43,480 --> 00:16:47,360 Speaker 1: the drive train and do body control modules as well, UM, 331 00:16:47,440 --> 00:16:50,440 Speaker 1: but others don't. So for example, currently a Mercedes Benz 332 00:16:50,480 --> 00:16:54,000 Speaker 1: are we were only able to program emissions related components 333 00:16:54,000 --> 00:16:56,920 Speaker 1: and drive train related components. Now who controls that is 334 00:16:56,920 --> 00:16:59,240 Speaker 1: that the manufacture? That's the manufacturer. So it's based on 335 00:16:59,280 --> 00:17:02,040 Speaker 1: what the manufacture has available right now, And what do 336 00:17:02,040 --> 00:17:04,080 Speaker 1: you think gets them to change their mind. Well, the 337 00:17:04,160 --> 00:17:07,200 Speaker 1: Right to Repair Act is actually something that's out there, 338 00:17:07,240 --> 00:17:11,119 Speaker 1: so it's it's currently going to address all and newer 339 00:17:11,200 --> 00:17:14,400 Speaker 1: vehicles for us. Okay, and you know, do you see 340 00:17:14,400 --> 00:17:19,920 Speaker 1: yourselves taking on more vehicle lines in the future. Absolutely, absolutely, 341 00:17:20,520 --> 00:17:23,040 Speaker 1: especially as these vehicles become more and more complex. We 342 00:17:23,119 --> 00:17:25,600 Speaker 1: see the need of this growing. So we're able to 343 00:17:25,600 --> 00:17:28,240 Speaker 1: put our services in the shops for them. So in 344 00:17:28,480 --> 00:17:31,200 Speaker 1: our last minute or so, David, Um, somebody's got a 345 00:17:31,240 --> 00:17:33,080 Speaker 1: wrap box. They put a wrap box in their in 346 00:17:33,119 --> 00:17:37,280 Speaker 1: their in their shop, and they're gonna dial into Drew Tech, right, 347 00:17:37,840 --> 00:17:39,720 Speaker 1: and you're gonna log into the car and you're gonna 348 00:17:39,760 --> 00:17:43,199 Speaker 1: go look and see does it need an update? And um, 349 00:17:43,240 --> 00:17:45,320 Speaker 1: and that's it. The software is in. It's that simple. 350 00:17:45,480 --> 00:17:47,639 Speaker 1: The only the only requirement for the shop is to 351 00:17:48,119 --> 00:17:51,639 Speaker 1: physically hook up the diagnostic connector. We asked them to 352 00:17:51,680 --> 00:17:53,520 Speaker 1: put it on the battery maintainer that we include in 353 00:17:53,560 --> 00:17:56,800 Speaker 1: the kit and follow the on screen prompts. It's any 354 00:17:56,880 --> 00:18:00,280 Speaker 1: issues with levels of internet service and speed, we actually 355 00:18:00,280 --> 00:18:04,159 Speaker 1: addressed that with by installing our own cellular modem inside 356 00:18:04,200 --> 00:18:06,040 Speaker 1: of the kid itself. So if you're out all the 357 00:18:06,040 --> 00:18:08,800 Speaker 1: way in the mooneys. And you ain't got any WiFi 358 00:18:09,000 --> 00:18:11,040 Speaker 1: or internet. We have you covered as long as you 359 00:18:11,080 --> 00:18:13,360 Speaker 1: have cell service. Well, you guys have thought of everything. David. 360 00:18:13,359 --> 00:18:15,200 Speaker 1: We're gonna have to have a very in depth conversation 361 00:18:15,240 --> 00:18:17,040 Speaker 1: in the next couple of months. All right, so we're 362 00:18:17,040 --> 00:18:18,679 Speaker 1: gonna get your back and talk about you on here. 363 00:18:18,720 --> 00:18:20,640 Speaker 1: We'll do it by phone, We'll do it remotely into 364 00:18:20,680 --> 00:18:23,000 Speaker 1: the Car Doctor studios. Sounds good. All right, thanks for 365 00:18:23,040 --> 00:18:25,040 Speaker 1: being here, David Lynn. And I think it's Drew tech 366 00:18:25,119 --> 00:18:28,080 Speaker 1: dot com right, Drew tech dot com. They want more information. 367 00:18:28,119 --> 00:18:29,760 Speaker 1: I'm run an any of the car Doctor. We are 368 00:18:29,800 --> 00:18:58,439 Speaker 1: back right after this. Don't go away. Hey, welcome back, 369 00:18:59,080 --> 00:19:01,480 Speaker 1: car Doctor and we're here tst big event in Westchester, 370 00:19:01,520 --> 00:19:03,840 Speaker 1: New York. But you already know that because you've been 371 00:19:03,880 --> 00:19:06,680 Speaker 1: there listening on the radio and podcasting and we appreciate that. 372 00:19:07,119 --> 00:19:09,240 Speaker 1: By the way, more information to Car Doctor show dot com. 373 00:19:09,600 --> 00:19:11,639 Speaker 1: I'm here with Chris Chesney. He is the director of 374 00:19:11,720 --> 00:19:15,200 Speaker 1: training for a car Quest. Is that correct? We've talked before, 375 00:19:15,240 --> 00:19:19,080 Speaker 1: haven't we absolutely, Um, you know it's it's been a while. 376 00:19:19,640 --> 00:19:23,160 Speaker 1: Um you're now doing some training programs and um, you're 377 00:19:23,160 --> 00:19:24,480 Speaker 1: the guy out there with the gun to knife and 378 00:19:24,480 --> 00:19:27,400 Speaker 1: the blindfall dragging new technicians into the industry. Well, we're 379 00:19:27,400 --> 00:19:30,440 Speaker 1: sure trying to make a difference, and you are obviously, 380 00:19:31,040 --> 00:19:33,280 Speaker 1: Um you and the folks at car Quest and um, 381 00:19:33,800 --> 00:19:36,280 Speaker 1: you know you had some interesting thoughts. I saw you 382 00:19:36,320 --> 00:19:39,240 Speaker 1: up there's the keynote speaker about getting text into this 383 00:19:39,359 --> 00:19:41,440 Speaker 1: industry and and and things that have to be done. 384 00:19:41,720 --> 00:19:43,960 Speaker 1: Share it with us. Well, the primary thing is we 385 00:19:44,000 --> 00:19:45,760 Speaker 1: all think we have a technician shortage, and we do. 386 00:19:46,080 --> 00:19:48,119 Speaker 1: I mean, the new data that's come out over the 387 00:19:48,240 --> 00:19:51,879 Speaker 1: last six months points to about an eighty to ninety 388 00:19:51,960 --> 00:19:55,840 Speaker 1: thousand technician shortage based on the fallout of those that 389 00:19:55,880 --> 00:19:59,200 Speaker 1: are retiring, those that were chewing up and spitting out, 390 00:20:00,000 --> 00:20:01,960 Speaker 1: that come out of vocational school in the last six 391 00:20:02,040 --> 00:20:05,440 Speaker 1: months in a service bay or get there and they think, man, 392 00:20:05,520 --> 00:20:07,320 Speaker 1: this isn't quite what I thought it was gonna be. 393 00:20:07,480 --> 00:20:09,560 Speaker 1: Why do you think that happened? Because we don't set 394 00:20:09,640 --> 00:20:13,000 Speaker 1: expectations for them in vocational school or when we hire 395 00:20:13,040 --> 00:20:15,159 Speaker 1: them at the shop. We get them in at the 396 00:20:15,200 --> 00:20:17,760 Speaker 1: shop there they don't have the skills coming out of 397 00:20:17,840 --> 00:20:20,800 Speaker 1: school to do the job we need them to do. 398 00:20:21,119 --> 00:20:22,960 Speaker 1: So we either put them on the lubrac and hope 399 00:20:23,000 --> 00:20:25,720 Speaker 1: they learn how to do it an inspection properly. We 400 00:20:25,800 --> 00:20:28,480 Speaker 1: don't on board them correctly, and more importantly, we don't 401 00:20:28,520 --> 00:20:31,240 Speaker 1: tell them about the opportunities that are available in the industry. 402 00:20:32,080 --> 00:20:34,480 Speaker 1: So there's so much more to this industry than just 403 00:20:35,040 --> 00:20:37,000 Speaker 1: be in an entry level tech or a g S 404 00:20:37,040 --> 00:20:39,000 Speaker 1: tech or a tire bust or even a B or 405 00:20:39,040 --> 00:20:43,200 Speaker 1: an A or a diagnostician. Their shop ownership, their service advising, 406 00:20:43,240 --> 00:20:47,359 Speaker 1: there's parts management, there's there's thousands of positions in this 407 00:20:47,560 --> 00:20:50,600 Speaker 1: industry that people can find their way to whatever flips 408 00:20:50,640 --> 00:20:54,479 Speaker 1: their switch. And with a millennial generation, they really they 409 00:20:54,600 --> 00:20:58,200 Speaker 1: don't see that vision and they're not told that. I'll 410 00:20:58,240 --> 00:21:02,000 Speaker 1: give you an example. UM, I've spent about a day 411 00:21:02,080 --> 00:21:06,080 Speaker 1: and a half with the STEM program at Wheat Ridge 412 00:21:06,160 --> 00:21:09,000 Speaker 1: High School in in wheat Ridge, Colorado, about a month 413 00:21:09,040 --> 00:21:10,879 Speaker 1: and a half ago. This group was put together three 414 00:21:10,960 --> 00:21:14,119 Speaker 1: years ago, started from scratch, industry put it together a 415 00:21:14,200 --> 00:21:16,639 Speaker 1: couple of guys that were engineers at the School of 416 00:21:16,720 --> 00:21:19,520 Speaker 1: Mines in the University of Denver. I wanted to build 417 00:21:19,600 --> 00:21:22,560 Speaker 1: this steam STEM program out and they found it. As 418 00:21:22,640 --> 00:21:24,960 Speaker 1: they will say, they found a principle that was gullible 419 00:21:25,080 --> 00:21:27,600 Speaker 1: enough to to listen to their program and a friend 420 00:21:27,640 --> 00:21:29,840 Speaker 1: that was gullible enough to lead it. And what they 421 00:21:29,920 --> 00:21:32,520 Speaker 1: did is they started out with sixteen kids. Three years ago, 422 00:21:33,160 --> 00:21:37,080 Speaker 1: they entered the shell Eco Challenge, which you build your 423 00:21:37,119 --> 00:21:39,440 Speaker 1: own car, design and build your own electrically powered car 424 00:21:39,640 --> 00:21:42,879 Speaker 1: powered by fuel cell thousand wild fuel cell. They built 425 00:21:42,960 --> 00:21:46,280 Speaker 1: that and won the shell Eco Challenge. On the they 426 00:21:46,400 --> 00:21:48,760 Speaker 1: won one out of the next two. So they've won 427 00:21:48,840 --> 00:21:51,159 Speaker 1: two out of three over the last three years and 428 00:21:51,200 --> 00:21:53,399 Speaker 1: they've got four vehicles they're building today and they have 429 00:21:53,520 --> 00:21:56,600 Speaker 1: eighty five kids in the program. But at Cars last 430 00:21:56,680 --> 00:22:00,200 Speaker 1: year at Vegas, we invited eight of those team members 431 00:22:00,640 --> 00:22:04,320 Speaker 1: to go visit at Cars and to present and they 432 00:22:04,400 --> 00:22:06,720 Speaker 1: were awesome. I mean, the shop owners are going, Wow, 433 00:22:07,160 --> 00:22:09,359 Speaker 1: there's hope in this world because there's kids that really 434 00:22:10,200 --> 00:22:14,159 Speaker 1: think about technology and and want to get involved in technology. 435 00:22:14,240 --> 00:22:17,320 Speaker 1: So somebody asked them a simple question, how many of 436 00:22:17,400 --> 00:22:19,960 Speaker 1: you know what you're gonna do when you leave high school? 437 00:22:20,000 --> 00:22:22,639 Speaker 1: They all raised their hands, and then they asked, how 438 00:22:22,720 --> 00:22:26,760 Speaker 1: many of you are considering the automotive service industry? Crickets. 439 00:22:28,080 --> 00:22:30,639 Speaker 1: So the question was asked, well, why, and one of 440 00:22:30,680 --> 00:22:33,440 Speaker 1: the young ladies said, well, it's probably because your industry 441 00:22:33,480 --> 00:22:36,480 Speaker 1: has never come and talked about the opportunities that are available. 442 00:22:37,200 --> 00:22:40,040 Speaker 1: And yeah, I can believe that, Yeah, I could believe that. 443 00:22:40,200 --> 00:22:43,679 Speaker 1: You know, I always believe that the technicians that are 444 00:22:43,760 --> 00:22:46,399 Speaker 1: now guys my age. Listen, I wouldn't be in this 445 00:22:46,480 --> 00:22:48,720 Speaker 1: industry if it weren't for hot rods and playing with 446 00:22:48,800 --> 00:22:52,199 Speaker 1: cars as a kid, right, that was my outlook. All right, 447 00:22:53,320 --> 00:22:56,240 Speaker 1: kids don't have that opportunity today because it's it's too 448 00:22:56,960 --> 00:22:58,880 Speaker 1: you know. You could turn the screw on the carburet 449 00:22:58,920 --> 00:23:00,520 Speaker 1: of the wrong way on that six d A camera 450 00:23:00,600 --> 00:23:02,359 Speaker 1: and it would you would bounce back from it, You 451 00:23:02,440 --> 00:23:04,399 Speaker 1: could recover from that. It wasn't the worst thing that 452 00:23:04,440 --> 00:23:06,800 Speaker 1: you turn to screw the other way. Today, you turn 453 00:23:06,920 --> 00:23:09,760 Speaker 1: that screw electronically on that newer car. You go out 454 00:23:09,800 --> 00:23:12,440 Speaker 1: and work on Mom's car under Nissan Ultimate, and you 455 00:23:12,560 --> 00:23:14,320 Speaker 1: do something the wrong way. All of a sudden, Mom's 456 00:23:14,400 --> 00:23:17,760 Speaker 1: car doesn't start and it's for a PCM and you're like, wow, 457 00:23:17,880 --> 00:23:20,880 Speaker 1: well sorry mom, uh you know, and that's a problem. 458 00:23:21,480 --> 00:23:23,920 Speaker 1: The kids don't get the tinker and I've said it 459 00:23:24,040 --> 00:23:27,280 Speaker 1: for the longest time. React to this, Chris, You've got 460 00:23:27,400 --> 00:23:29,760 Speaker 1: to build a technician the way you build a car. 461 00:23:30,600 --> 00:23:33,320 Speaker 1: You can't steal them anymore, you can't go buy them anymore. 462 00:23:34,040 --> 00:23:36,639 Speaker 1: They're getting old number one, and the ones that we 463 00:23:36,720 --> 00:23:38,920 Speaker 1: put in place, we eat them, throw them on the 464 00:23:38,960 --> 00:23:41,440 Speaker 1: lu brack, and they get disenfranchise and go work for 465 00:23:41,560 --> 00:23:45,040 Speaker 1: some other vertical or other technology company. And that's the 466 00:23:45,160 --> 00:23:48,960 Speaker 1: problem is we've got to start thinking about building our 467 00:23:49,119 --> 00:23:52,679 Speaker 1: image as a technology industry rather than working on cars. 468 00:23:53,040 --> 00:23:57,000 Speaker 1: Because the kids today, the millennials and especially disease, they 469 00:23:57,080 --> 00:23:59,760 Speaker 1: are looking at technology differently. They want to they want 470 00:23:59,800 --> 00:24:02,920 Speaker 1: off aratunities to get involved in technology, where we're still 471 00:24:03,160 --> 00:24:07,000 Speaker 1: as an industry looked at as grease monkey change in oil. 472 00:24:07,240 --> 00:24:09,800 Speaker 1: We're not working on anything but balance and tires and 473 00:24:09,880 --> 00:24:12,600 Speaker 1: that sort of thing. And that's no fault of any 474 00:24:12,680 --> 00:24:16,440 Speaker 1: one person. It's just the migration of the industry over 475 00:24:16,520 --> 00:24:20,240 Speaker 1: the last forty years. Do you think part of the 476 00:24:20,359 --> 00:24:23,200 Speaker 1: problem is, and I'm not picking on the entire industry, 477 00:24:23,280 --> 00:24:26,600 Speaker 1: but it's hard to present and offer careers to these 478 00:24:26,880 --> 00:24:30,000 Speaker 1: young people because so many of the shop owners out there, 479 00:24:30,040 --> 00:24:32,720 Speaker 1: not all of them, but I would think a great 480 00:24:32,800 --> 00:24:34,560 Speaker 1: deal of them. I talk to a lot of guys 481 00:24:35,119 --> 00:24:37,000 Speaker 1: they really don't know how to run their business. So 482 00:24:37,040 --> 00:24:38,640 Speaker 1: they don't know how to run their business. They don't 483 00:24:38,640 --> 00:24:40,439 Speaker 1: know what to extend to the kid. So you've got 484 00:24:40,520 --> 00:24:42,720 Speaker 1: to build a business to extend something to the kid 485 00:24:42,800 --> 00:24:44,879 Speaker 1: to say hey, you can get this if I do this, 486 00:24:45,040 --> 00:24:46,399 Speaker 1: and and and so forth. It's got to be a 487 00:24:46,480 --> 00:24:50,080 Speaker 1: back and forth. You know, that's an issue. So when 488 00:24:50,160 --> 00:24:53,040 Speaker 1: you talk about growing your own that's being done all 489 00:24:53,119 --> 00:24:56,240 Speaker 1: across the country. You take great operators that have installed 490 00:24:56,240 --> 00:25:00,600 Speaker 1: apprenticeship programs or have invested and actively involved in their 491 00:25:00,680 --> 00:25:03,840 Speaker 1: vocational school programs. Not just sitting at a at a 492 00:25:04,800 --> 00:25:07,680 Speaker 1: their council meeting once a year, eating pizza and talking 493 00:25:07,720 --> 00:25:11,320 Speaker 1: about how the year went, but heavily involved in evaluating 494 00:25:11,359 --> 00:25:14,119 Speaker 1: the curriculum and inviting the kids to their shop and 495 00:25:14,760 --> 00:25:17,760 Speaker 1: helping them with the task lists in context with what 496 00:25:17,920 --> 00:25:20,919 Speaker 1: they really do. Instead of a kid, for example, turning 497 00:25:21,280 --> 00:25:24,320 Speaker 1: a brake rotor on one day in that afternoon, he 498 00:25:24,480 --> 00:25:27,280 Speaker 1: does uh an oil change and the kid gets to 499 00:25:27,359 --> 00:25:30,040 Speaker 1: a shop and he's given a break job ticket and 500 00:25:30,119 --> 00:25:32,520 Speaker 1: he's going, what what do I do next? I change 501 00:25:32,560 --> 00:25:35,840 Speaker 1: the Well, yeah, So it's shop owners like that that 502 00:25:36,000 --> 00:25:39,280 Speaker 1: have their act together that grow technicians or the other 503 00:25:39,560 --> 00:25:41,560 Speaker 1: end of the spectrum is the shop owners that aren't 504 00:25:41,560 --> 00:25:43,960 Speaker 1: great operators, and those are the guys that I worry 505 00:25:43,960 --> 00:25:45,920 Speaker 1: about the most. There's so many good people in this 506 00:25:46,080 --> 00:25:48,280 Speaker 1: industry run and you know a lot of them that 507 00:25:48,640 --> 00:25:51,639 Speaker 1: are ready to retire. They don't own their building, they 508 00:25:51,720 --> 00:25:54,159 Speaker 1: don't own their property. They think all the value in 509 00:25:54,200 --> 00:25:57,560 Speaker 1: their business is their customer list and their equipment. And 510 00:25:57,680 --> 00:26:00,880 Speaker 1: when they retire, they're going to be uh, really shocked 511 00:26:01,200 --> 00:26:03,520 Speaker 1: when there's no value there. Because there is. There is 512 00:26:03,680 --> 00:26:07,479 Speaker 1: the equipments on the dollar. The customer list is all 513 00:26:07,480 --> 00:26:11,160 Speaker 1: blue sky because there's no loyalty anymore. It's it's and understandably, 514 00:26:11,200 --> 00:26:13,040 Speaker 1: people are just trying to get their cars fixed. You know, 515 00:26:13,080 --> 00:26:15,480 Speaker 1: they're not trying to support Ron and his retirement. They're 516 00:26:15,520 --> 00:26:17,960 Speaker 1: just trying to get their car fixed. You know. The 517 00:26:18,080 --> 00:26:21,359 Speaker 1: bigger problem that I see looking down the road is 518 00:26:21,520 --> 00:26:24,760 Speaker 1: I always think to myself, what if the automotive aftermarket 519 00:26:24,880 --> 00:26:29,359 Speaker 1: didn't exist, Oh my god, all right, there's no technicians, 520 00:26:29,400 --> 00:26:32,480 Speaker 1: we can't fix the cars. The country would come to 521 00:26:32,600 --> 00:26:35,560 Speaker 1: a stand still. You know, we've got a president talking 522 00:26:35,600 --> 00:26:39,520 Speaker 1: about national security issues. That's a national security issue. The 523 00:26:39,720 --> 00:26:46,400 Speaker 1: country stops instantly. We've had a very busy past two years. Uh, 524 00:26:46,680 --> 00:26:48,760 Speaker 1: we're about a we're about a week to ten days 525 00:26:48,840 --> 00:26:52,080 Speaker 1: out now. Through the latter half of last year, we 526 00:26:52,200 --> 00:26:55,399 Speaker 1: had a three three and a half week backlock consistently 527 00:26:55,560 --> 00:26:58,840 Speaker 1: couldn't keep up, couldn't run fast enough. And if I 528 00:26:58,920 --> 00:27:01,720 Speaker 1: put five guys and we still have a three week backlog. 529 00:27:02,119 --> 00:27:04,720 Speaker 1: And you know, all of a sudden you take away 530 00:27:04,840 --> 00:27:07,320 Speaker 1: some repair shops and it's getting worse. We've had a 531 00:27:07,359 --> 00:27:09,720 Speaker 1: bunch of repair shops around US closed for a variety 532 00:27:09,760 --> 00:27:12,200 Speaker 1: of reasons. And you've got to say to yourself, I 533 00:27:12,320 --> 00:27:14,920 Speaker 1: think better days are coming, but I really do quest 534 00:27:15,000 --> 00:27:16,640 Speaker 1: I agree with you. We see a lot of shop 535 00:27:16,680 --> 00:27:18,760 Speaker 1: owners going out of business. They're just giving it up. 536 00:27:18,880 --> 00:27:22,199 Speaker 1: You know, their smallest operators, they don't operate properly, they 537 00:27:22,200 --> 00:27:24,879 Speaker 1: haven't kept up with times and technology, and and so 538 00:27:25,000 --> 00:27:26,480 Speaker 1: they just give it up because theyre at that age 539 00:27:26,520 --> 00:27:29,399 Speaker 1: where they're tired. And so I think one of the 540 00:27:29,520 --> 00:27:31,920 Speaker 1: challenges that the industry, the aftermarket has is how do 541 00:27:32,040 --> 00:27:36,080 Speaker 1: we put those grade operators together with those poor operators 542 00:27:36,119 --> 00:27:38,040 Speaker 1: that are ready to give it up and do it 543 00:27:38,240 --> 00:27:41,679 Speaker 1: before they give up, so that maybe there's an acquisition 544 00:27:41,720 --> 00:27:44,520 Speaker 1: opportunity there for a multiple store owner to take that 545 00:27:44,640 --> 00:27:46,960 Speaker 1: guy and build his business up, so there's something of 546 00:27:47,080 --> 00:27:49,720 Speaker 1: value that he can walk away with, but also helped 547 00:27:49,760 --> 00:27:52,360 Speaker 1: build that business up, so when that new owner takes over, 548 00:27:53,200 --> 00:27:55,120 Speaker 1: there's value there for him. He doesn't have to start 549 00:27:55,160 --> 00:27:57,359 Speaker 1: from scratch. I think I think it's mentoring. You know, 550 00:27:57,359 --> 00:27:59,080 Speaker 1: I've I've always said it takes a village to raise 551 00:27:59,119 --> 00:28:01,520 Speaker 1: a child, takes a village to keep a repair shop 552 00:28:01,600 --> 00:28:04,199 Speaker 1: owner going. And that's evidence today here at the big event, right, 553 00:28:04,240 --> 00:28:06,040 Speaker 1: how many people are rubbing elbows and saying, hey, I 554 00:28:06,160 --> 00:28:08,280 Speaker 1: know you and it's been a while and you know 555 00:28:08,359 --> 00:28:09,920 Speaker 1: so on and so forth. So we're working on a 556 00:28:09,960 --> 00:28:12,000 Speaker 1: lot of mentoring programs and some of the boards we 557 00:28:12,080 --> 00:28:15,639 Speaker 1: work with, the NASTAFF Education team is working on a 558 00:28:15,760 --> 00:28:20,560 Speaker 1: career path framework for the industry as well as UM 559 00:28:21,520 --> 00:28:24,720 Speaker 1: as well as trying to build mentor programs, and so 560 00:28:25,160 --> 00:28:28,080 Speaker 1: what I believe needs to happen in the next uh 561 00:28:28,320 --> 00:28:31,480 Speaker 1: A couple of years is that we start forming mentors 562 00:28:31,760 --> 00:28:34,840 Speaker 1: at every position. Every person in this industry should be 563 00:28:34,880 --> 00:28:36,960 Speaker 1: a mentor and an apprentice at the same time, and 564 00:28:37,280 --> 00:28:39,800 Speaker 1: that'll keep the industry. So if you're mentoring the guy below, 565 00:28:39,880 --> 00:28:43,200 Speaker 1: you the mentor shouldn't be the old guy that's already disenfranchised. 566 00:28:43,240 --> 00:28:45,600 Speaker 1: It should be the guy that's just above where you 567 00:28:45,640 --> 00:28:48,200 Speaker 1: want to be and and that'll move things, that'll move, 568 00:28:48,280 --> 00:28:50,320 Speaker 1: that'll move things forward. Chris, where can they go get 569 00:28:50,360 --> 00:28:52,760 Speaker 1: more information real quick? Well, they can get information about 570 00:28:53,160 --> 00:28:55,680 Speaker 1: all these issues at ct I online dot com. And 571 00:28:55,760 --> 00:28:57,800 Speaker 1: of course I would really like to promote the Tech 572 00:28:57,880 --> 00:29:01,680 Speaker 1: Force Foundation dot org. They're doing some great work promoting 573 00:29:01,760 --> 00:29:05,040 Speaker 1: the industry and the image of the industry to parents 574 00:29:05,080 --> 00:29:09,040 Speaker 1: and influencers of peripheral students, the pips as those kids 575 00:29:09,080 --> 00:29:10,280 Speaker 1: that we need to go. I'll tell you what you 576 00:29:10,320 --> 00:29:11,960 Speaker 1: shoot me an email, baby, and we'll get you back 577 00:29:12,000 --> 00:29:13,440 Speaker 1: on a couple of months and we'll do this. We'll 578 00:29:13,440 --> 00:29:15,520 Speaker 1: do it right out of the Car Doctor studio. Chris Jesney, 579 00:29:15,720 --> 00:29:17,360 Speaker 1: Director of Training car Quest, Thanks for coming by the 580 00:29:17,400 --> 00:29:19,120 Speaker 1: booth today. I'm running any of the Car Doctor. We're 581 00:29:19,120 --> 00:29:27,800 Speaker 1: back right after this. That's not compete. There broke up 582 00:29:27,880 --> 00:29:34,000 Speaker 1: and tooke me by the hand, and that's all right 583 00:29:34,240 --> 00:29:37,080 Speaker 1: with me. Hey, welcome back. We're Car Doctor at the 584 00:29:37,080 --> 00:29:39,680 Speaker 1: TST big event. Let's roll right along. Since Chris stole 585 00:29:39,720 --> 00:29:42,160 Speaker 1: all your time, Tom, he kept talking Tom Rake from 586 00:29:42,240 --> 00:29:45,560 Speaker 1: NAPPA director. He's the director of training for Nappo Auto Tech. 587 00:29:46,120 --> 00:29:48,080 Speaker 1: Chris stole all your time, Tom, So we're gonna be 588 00:29:48,160 --> 00:29:50,080 Speaker 1: short here. Well that's terrible. I guess I'll have to 589 00:29:50,120 --> 00:29:52,080 Speaker 1: come back. You'll have to come back absolutely to have 590 00:29:52,160 --> 00:29:54,320 Speaker 1: you back. Absolutely. Are you know you stole my line? 591 00:29:54,320 --> 00:29:56,960 Speaker 1: That's at the end of the interview, So hang on there, buddy. 592 00:29:57,320 --> 00:30:00,120 Speaker 1: Um NAPPA is doing something different and you're the only 593 00:30:00,160 --> 00:30:02,120 Speaker 1: guys in the industry doing it right now called hands 594 00:30:02,160 --> 00:30:04,479 Speaker 1: on training. Talk to us about it. Well, it's an 595 00:30:04,480 --> 00:30:08,960 Speaker 1: old concept actually, however it's surfacing up very well. Again. 596 00:30:09,440 --> 00:30:10,920 Speaker 1: We have a lot of programs or what we call 597 00:30:11,040 --> 00:30:13,320 Speaker 1: death by power point in the industry, which means, uh, 598 00:30:13,640 --> 00:30:17,600 Speaker 1: we teach knowledge and today, uh we need knowledge and skill. 599 00:30:18,200 --> 00:30:20,560 Speaker 1: If that person gets to work the next day and 600 00:30:20,640 --> 00:30:22,600 Speaker 1: they attend to class on a given topic and they 601 00:30:22,640 --> 00:30:26,200 Speaker 1: don't perform the skill necessary to repair that vehicle, then 602 00:30:26,320 --> 00:30:28,880 Speaker 1: obviously job security isn't very good, if you know what 603 00:30:28,920 --> 00:30:32,800 Speaker 1: I'm saying. So what we've done is we've taken programs 604 00:30:32,880 --> 00:30:35,320 Speaker 1: and we've really spent some of nappa's money and figured 605 00:30:35,320 --> 00:30:39,760 Speaker 1: out how can we bring hands on class to a 606 00:30:39,840 --> 00:30:42,240 Speaker 1: place like a motel room. One of the problems we 607 00:30:42,360 --> 00:30:45,360 Speaker 1: have out there is hands on classes are great, However 608 00:30:45,440 --> 00:30:47,600 Speaker 1: you need vehicles there, and the vehicles have to be 609 00:30:47,680 --> 00:30:50,640 Speaker 1: set to teach certain skills. You can't always get those vehicles, 610 00:30:51,040 --> 00:30:53,480 Speaker 1: and then you have to tie up someone's bay. Well, 611 00:30:53,560 --> 00:30:55,680 Speaker 1: that bay has to be productive, so we can go 612 00:30:55,800 --> 00:30:58,520 Speaker 1: ahead very simply and ensure that the shops are making 613 00:30:58,560 --> 00:31:02,640 Speaker 1: an income. So we've done is, for instance, in a 614 00:31:02,720 --> 00:31:06,000 Speaker 1: brake type program that's hands on, we actually have twelve 615 00:31:06,240 --> 00:31:09,360 Speaker 1: complete brake sets that we actually bring into a motel room, 616 00:31:09,840 --> 00:31:12,320 Speaker 1: and we have technicians actually go through the brakes on 617 00:31:12,400 --> 00:31:15,920 Speaker 1: those sets, everything from basically checking run out on rotors 618 00:31:16,040 --> 00:31:19,360 Speaker 1: to going ahead and handling the springs correctly, uh, making 619 00:31:19,400 --> 00:31:21,800 Speaker 1: sure the self adjusters work right. They go through the 620 00:31:21,920 --> 00:31:24,000 Speaker 1: theory behind it so they have an idea of what 621 00:31:24,120 --> 00:31:26,160 Speaker 1: they're doing and what to look for, and then they 622 00:31:26,200 --> 00:31:30,000 Speaker 1: actually go ahead and practice. NAPA supplies the tools, the product, 623 00:31:30,080 --> 00:31:34,040 Speaker 1: the lubricants, etcetera. To do the break job properly, and 624 00:31:34,120 --> 00:31:38,000 Speaker 1: before they leave, they actually service twelve different brake systems. 625 00:31:38,440 --> 00:31:41,320 Speaker 1: They're hand picked as problem brake systems in the industry, 626 00:31:41,680 --> 00:31:45,840 Speaker 1: so it's actually pretty dedicated very interesting training program. So 627 00:31:46,080 --> 00:31:48,400 Speaker 1: you're you're you're giving them the ability to develop the 628 00:31:48,480 --> 00:31:53,120 Speaker 1: hands on fundamentals. Absolutely, and and you're growing technicians. You're 629 00:31:53,160 --> 00:31:55,600 Speaker 1: you're doing the same, You're you're promoting the industry and 630 00:31:56,080 --> 00:31:58,760 Speaker 1: helping the text learn. Hey, here's where you start. You're 631 00:31:58,800 --> 00:32:00,840 Speaker 1: doing what my boss did when I was sixteen in 632 00:32:00,880 --> 00:32:02,200 Speaker 1: the service bay when he told me how to do 633 00:32:02,280 --> 00:32:05,720 Speaker 1: breaks back in the back in the seventies. And um, geez, 634 00:32:05,840 --> 00:32:07,760 Speaker 1: that's a heck of an idea. Can you expand that? 635 00:32:07,960 --> 00:32:09,800 Speaker 1: I mean? Is that is that? Are you going to 636 00:32:09,880 --> 00:32:11,320 Speaker 1: take that to the point where maybe if we want 637 00:32:11,320 --> 00:32:14,960 Speaker 1: to see timing cassette changes, on timing chains on explorers, 638 00:32:15,000 --> 00:32:16,840 Speaker 1: that you would be teaching us that is it those 639 00:32:16,880 --> 00:32:19,000 Speaker 1: hard to do jobs, those unknowns. Is that where the 640 00:32:19,040 --> 00:32:22,360 Speaker 1: future is absolutely? You know kind of when you mentioned that, 641 00:32:22,760 --> 00:32:24,520 Speaker 1: you know, I was thinking, you know, O, our biggest 642 00:32:24,600 --> 00:32:26,600 Speaker 1: place for this right now is our major accounts that 643 00:32:26,680 --> 00:32:29,520 Speaker 1: have multiple chains because they don't have people to go 644 00:32:29,600 --> 00:32:32,920 Speaker 1: ahead and service those customers vehicles. So what we do, 645 00:32:33,680 --> 00:32:36,080 Speaker 1: we've been so busy with the hands on for those 646 00:32:36,160 --> 00:32:38,840 Speaker 1: people because it actually builds a product for them that 647 00:32:38,960 --> 00:32:42,200 Speaker 1: they can actually basically use the next day that person 648 00:32:42,240 --> 00:32:44,760 Speaker 1: when they're done with class, they can actually service brakes 649 00:32:44,800 --> 00:32:47,719 Speaker 1: and such. But we are working right now. We actually 650 00:32:47,800 --> 00:32:50,160 Speaker 1: do have hands on programs for all sorts of things 651 00:32:50,240 --> 00:32:52,880 Speaker 1: we're developing. We even have a brand new heavy duty 652 00:32:52,920 --> 00:32:55,880 Speaker 1: truck air brake program where the people involved in the 653 00:32:56,000 --> 00:32:59,440 Speaker 1: class go ahead and assemble a complete air brake system, 654 00:32:59,480 --> 00:33:03,320 Speaker 1: make it work, and then diagnose it. We've basically performed 655 00:33:03,320 --> 00:33:05,800 Speaker 1: at the Vision Show recently and it was done to 656 00:33:05,920 --> 00:33:08,160 Speaker 1: rave reviews. It worked extremely well. So we're working on 657 00:33:08,280 --> 00:33:11,280 Speaker 1: all sorts of hands on programs because we believe that's 658 00:33:11,320 --> 00:33:13,600 Speaker 1: the way to do training today. That's I'll tell you 659 00:33:13,680 --> 00:33:16,120 Speaker 1: what that is the future. Tom, We're gonna have you 660 00:33:16,200 --> 00:33:19,560 Speaker 1: back all right now. If they want more information real 661 00:33:19,680 --> 00:33:22,360 Speaker 1: quick NAPO, all you have to do is google NAPA 662 00:33:22,400 --> 00:33:25,880 Speaker 1: Training or NAPPA and or stop by any NAPPA store 663 00:33:25,920 --> 00:33:27,640 Speaker 1: and they'll give you the information on training and what 664 00:33:27,720 --> 00:33:30,320 Speaker 1: we have available to help. Cool Beam's Tom Raike, director 665 00:33:30,360 --> 00:33:32,040 Speaker 1: of Training for NAPPA. We thank you for being here. 666 00:33:32,080 --> 00:33:33,680 Speaker 1: I'm run any of the Car Doctor. We are back 667 00:33:33,760 --> 00:33:38,120 Speaker 1: to wrap it up right after this. Hey, welcome back 668 00:33:38,200 --> 00:33:39,840 Speaker 1: running into the Car Doctor. Let's get right into it. 669 00:33:39,920 --> 00:33:43,240 Speaker 1: I'm here with the founder of t ST Jerry truly 670 00:33:43,360 --> 00:33:45,959 Speaker 1: and um we've actually snagged jhn Anello Auto Tech on Wheels. 671 00:33:46,120 --> 00:33:47,640 Speaker 1: He was walking by that. I'll teach you for walking 672 00:33:47,680 --> 00:33:50,280 Speaker 1: by the booth. John, Um, Jerry, real quick, what do 673 00:33:50,360 --> 00:33:51,480 Speaker 1: you think here? We are at the end of this 674 00:33:52,040 --> 00:33:53,760 Speaker 1: almost to the end of this event, and has it 675 00:33:53,840 --> 00:33:57,280 Speaker 1: been everything you thought it would be? Unbelievable? Less less 676 00:33:57,360 --> 00:34:00,400 Speaker 1: problems that I thought it would be. Uh, Um, a 677 00:34:00,560 --> 00:34:03,960 Speaker 1: great turnout. I'm really really happy that this thing went 678 00:34:04,080 --> 00:34:07,360 Speaker 1: a lot easier than I thought. Now you know there's 679 00:34:07,400 --> 00:34:10,279 Speaker 1: six hundred guys plus in there. What do you say 680 00:34:10,320 --> 00:34:14,000 Speaker 1: to the six thousand that aren't here? They need to 681 00:34:14,040 --> 00:34:16,960 Speaker 1: come out so they don't evaporate, They need to update, 682 00:34:18,719 --> 00:34:21,680 Speaker 1: educate and evaporate. Yeah, it's it's it's a big deal, gentlemen. 683 00:34:21,719 --> 00:34:23,799 Speaker 1: To your left, John and Nello Auto Tech on Wheels. Gush, 684 00:34:23,800 --> 00:34:26,000 Speaker 1: I've known, We've both known John forever and ever and ever. 685 00:34:27,200 --> 00:34:29,000 Speaker 1: What do you say to a guy like this, He's 686 00:34:29,040 --> 00:34:34,000 Speaker 1: out there every day helping shops fixed cars without a shop? Right, John? 687 00:34:34,080 --> 00:34:36,240 Speaker 1: What are you having your van? Now? All right? Partly 688 00:34:36,280 --> 00:34:41,680 Speaker 1: about eighteen laptops specific to all the manufacturer factory scan tools, 689 00:34:42,080 --> 00:34:44,839 Speaker 1: so I bring deal level to the shops that don't 690 00:34:44,880 --> 00:34:50,680 Speaker 1: that can't afford the dealer scan tools and equipment. Also, 691 00:34:50,800 --> 00:34:53,680 Speaker 1: their game plans mavie off because they're not staying in 692 00:34:54,120 --> 00:34:58,200 Speaker 1: the training loop per se. And uh, you know, I 693 00:34:58,200 --> 00:35:00,520 Speaker 1: actually twisted about a hundred arms to come out here. 694 00:35:01,239 --> 00:35:02,759 Speaker 1: And there are a lot of guys who just made 695 00:35:02,800 --> 00:35:05,080 Speaker 1: excuses and didn't want to come out here. They said, 696 00:35:05,080 --> 00:35:07,960 Speaker 1: I'm too busy at work. I'm gonna lose money. Meanwhile, 697 00:35:08,000 --> 00:35:10,759 Speaker 1: they don't understand that they're gonna lose more money by 698 00:35:10,840 --> 00:35:13,560 Speaker 1: not educating themselves, and they're gonna take longer. They're gonna 699 00:35:13,600 --> 00:35:16,320 Speaker 1: start guessing and not really repairing cars. But it should be. 700 00:35:16,880 --> 00:35:19,520 Speaker 1: Jerry John has done a great, great job helping us. 701 00:35:20,000 --> 00:35:22,239 Speaker 1: You know what, people like that that can champion the cause. 702 00:35:22,320 --> 00:35:25,400 Speaker 1: And here's a fully educated guy, and he knows the 703 00:35:25,520 --> 00:35:27,560 Speaker 1: value of education. You need to come out and he 704 00:35:27,680 --> 00:35:29,160 Speaker 1: knows what it's like not to be here in the 705 00:35:29,200 --> 00:35:30,960 Speaker 1: struggles because he sees it in the shots that he 706 00:35:31,040 --> 00:35:33,000 Speaker 1: goes to a gentlemen, thanks for all that you guys 707 00:35:33,080 --> 00:35:35,160 Speaker 1: do to this industry and has been an absolute pleasure 708 00:35:35,200 --> 00:35:37,000 Speaker 1: to be here. We look forward to next year and 709 00:35:37,239 --> 00:35:38,680 Speaker 1: um it's just been a great, great event. If you 710 00:35:38,719 --> 00:35:41,040 Speaker 1: haven't been here this year, get here next year, because 711 00:35:41,080 --> 00:35:42,520 Speaker 1: you don't know what you don't know, and you don't 712 00:35:42,520 --> 00:35:44,160 Speaker 1: know what you've been missing. I'm running any in the 713 00:35:44,200 --> 00:35:47,560 Speaker 1: car doctor, reminding you good mechanics aren't expensive, they're priceless.