Speaker 1: At the time, no one was sure what was going
Speaker 1: to happen. There were not a lot of believers. In fact,
Speaker 1: like there had actually been a really well known article
Speaker 1: that had been published the week before we bought YouTube
Speaker 1: that said only a moron would buy YouTube, and that
Speaker 1: was actually like a headline news story that ran and
Speaker 1: they didn't understand user generated content. They didn't understand that
Speaker 1: average people can post content and have that be really
Speaker 1: successful and that other people would want to see it. Hey, everyone,
Speaker 1: welcome back to On Purpose, the number one health podcast
Speaker 1: in the world. Thanks to each and every single one
Speaker 1: of you that come back every week to listen, learn
Speaker 1: and grow. Now you know that I'm always excited to
Speaker 1: dive into the minds of people who've done phenomenal things,
Speaker 1: taken incredible leaps, maybe started things with a bit of
Speaker 1: risk and excitement, and we're here to unpack how they
Speaker 1: did that, what they did, what they think they got right,
Speaker 1: the failures they went through, the journey that they've carved
Speaker 1: for themselves. And today's guest is Susan Wijiski, the CEO
Speaker 1: of YouTube, the world's most popular digital video platform used
Speaker 1: by more than a billion people across the globe. To
Speaker 1: access information, share video, and shape culture. An early champion
Speaker 1: of online video who was instrumental in Google's two thousand
Speaker 1: and six acquisition of YouTube, Susan now oversees YouTube's content
Speaker 1: and business operations, engineering and product development. Please welcome to
Speaker 1: the show, Susan Wijiski. Susan, thank you so much for
Speaker 1: doing this, for being here, for giving us this access
Speaker 1: into your incredible mind in life. And it's been wonderful
Speaker 1: sharing a few moments of pleasantries with you previously. But
Speaker 1: I'm very excited for this interview. Thank you, Thank you
Speaker 1: so much for having me. I'm glad to be here. Yeah,
Speaker 1: I've obviously you know. For me, YouTube has been massive
Speaker 1: instrumental in my personal journey and so this is truly
Speaker 1: an honor for me. I remember sitting in a ethnic
Speaker 1: minority TV training day run by the BBC in London,
Speaker 1: and so they're doing this ethnic minority presenter's training. They
Speaker 1: were around six people brown and black people in a room.
Speaker 1: I signed up to see if I had any skills
Speaker 1: to be in the world of presenting in media, and
Speaker 1: at the end of it they said to me, they said, Jay,
Speaker 1: You've got some really good skills and we really think
Speaker 1: you should pursue this career. And I was like, great,
Speaker 1: do you have a job at the BBC? Obviously I'm
Speaker 1: born and raised in London, And I said, do you
Speaker 1: have any jobs at the BBC or anywhere in media?
Speaker 1: I'll start for like next to nothing. I just really
Speaker 1: want to be in this world because I believe I
Speaker 1: have a message to share. And I remember them looking
Speaker 1: at me with blank faces and they said to me
Speaker 1: there's no jobs in media and there's no jobs in
Speaker 1: this industry. And I said, well, did you just invite
Speaker 1: six ethnic minority people to tell us there's no jobs
Speaker 1: in media? And they literally said to me, they said
Speaker 1: you should start a YouTube channel. And my reaction to
Speaker 1: them was well that only works for justin the evil
Speaker 1: Like that was literally the thought in my head. And
Speaker 1: here we are today, so very grateful to you, very
Speaker 1: grateful to YouTube on on such a deep level. But
Speaker 1: I want to talk about you today before YouTube appreciate
Speaker 1: That's right. And I've heard that from so many YouTube
Speaker 1: creators where they wanted to get started, they tried and
Speaker 1: for whatever reason, they were not successful on the traditional
Speaker 1: media path, and then they started a YouTube channel and
Speaker 1: had tons of success. Afterwards, and that's actually added a
Speaker 1: lot of diversity in backgrounds and people, and also they're
Speaker 1: what they want to cover as well and type of
Speaker 1: content that we're covering. So I love hearing stories like that,
Speaker 1: So thank you for sharing. Yeah, absolutely absolutely, And I
Speaker 1: want to talk about YouTube today, of course, but I
Speaker 1: do want to talk about your life before and be
Speaker 1: on YouTube. And I think what I was fascinated about
Speaker 1: most And I don't know if people know this, but
Speaker 1: a lot of people may not recognize that you actually
Speaker 1: studied history and literature and university and now of course
Speaker 1: you're a huge tech icon. I'm intrigued by what drew
Speaker 1: you towards history and literature and have they been useful
Speaker 1: at all to this journey and technology that you've had
Speaker 1: so successfully. So I definitely was a humanities major. And
Speaker 1: if you had asked me when I started college whether
Speaker 1: or not i'd wind up working in tech, I would not.
Speaker 1: I would have definitely said no, and I would not
Speaker 1: have believed you if if you had told me that
Speaker 1: I would be doing that later on in my career.
Speaker 1: And I love history and literature. I love looking back
Speaker 1: at what has happened, reading hearing stories and storytelling. And
Speaker 1: I really only discover technology when I was a senior
Speaker 1: in college that I took my first computer science class
Speaker 1: as a scene you're in college, and that completely changed
Speaker 1: my life. But what I saw in it in some
Speaker 1: ways is consistent with the history and literature, which is
Speaker 1: that I love being creative and making things and like
Speaker 1: doing art and all kinds of projects, and I saw
Speaker 1: technology as a way of extending that creativity of doing
Speaker 1: and creating products that could be used by people all
Speaker 1: over the world. And that's what I fell in love
Speaker 1: with when I started working on technology. And I do
Speaker 1: think the history and literature has been extremely useful, especially now,
Speaker 1: because we deal with a lot of issues that are
Speaker 1: not just black and white. There are a lot of
Speaker 1: ethical issues, there are a lot of people issues, and
Speaker 1: we're dealing with a lot of storytellers, particularly on YouTube,
Speaker 1: who are covering a broad range of topics. And so
Speaker 1: having a background where you have understood and spent time
Speaker 1: training to interpret different meanings of books and literature and
Speaker 1: what it means and has really helped me. And combining
Speaker 1: both the technology as well as the humanities and putting
Speaker 1: that together has been really helpful to me in my career.
Speaker 1: Was there any part of you that felt a sense
Speaker 1: of imposter syndrome or self doubt when you were moving
Speaker 1: into that space, or did you have a confidence that
Speaker 1: you'd be able to apply those skills and your passion
Speaker 1: almost pulled you in that direction. When I started, the
Speaker 1: Internet hadn't really come of age yet as we know
Speaker 1: it today, and so a lot of people were really confused,
Speaker 1: like why do you want to work in technology, and
Speaker 1: especially all the people that I was working with, who
Speaker 1: all the people that were studying history and literature, were
Speaker 1: completely confused, like why are you taking computer science? And
Speaker 1: I even remember one of my job I had no
Speaker 1: idea what I was going to do when I graduate
Speaker 1: from CALL, I literally had no idea. I graduated with
Speaker 1: no job. I had no idea where I was going.
Speaker 1: And I remember talking to a career counselor and telling
Speaker 1: them that I was thinking about working in technology, and
Speaker 1: she was so confused and she kept saying like, I
Speaker 1: don't see you as a that kind of person because
Speaker 1: a lot of people were not working in technology. And
Speaker 1: I think the insight I had was was that A
Speaker 1: this is a really big growing field and that it's
Speaker 1: actually going to be creative, and it's it's going to
Speaker 1: be a lot more than just people who are coders
Speaker 1: behind a computer, like writing lots and lots of code.
Speaker 1: There were going to be all these implications for what
Speaker 1: it meant and how the technology we would use and
Speaker 1: the storytelling that went into the technology or that came
Speaker 1: out of the technology. And so that for me what
Speaker 1: I was really interested in. And I mean there were
Speaker 1: definitely times where people were just really and there still
Speaker 1: are sometimes really confused, like what are you doing here?
Speaker 1: But you know, I just really persisted, and I've loved
Speaker 1: what I do, and so if I can get back
Speaker 1: to the parts that I love, then that helps me
Speaker 1: get through whatever is the hard time. I think that's
Speaker 1: going to be really comforting for people to hear when
Speaker 1: they understand your journey. And now when you look back,
Speaker 1: I think it's always easy to see people have these
Speaker 1: incredible wins and successes and not recognize that they've had
Speaker 1: their own challenges or pivots or moments of uncertainty. But
Speaker 1: taking a trip down memory lane and looking into history,
Speaker 1: I understand that you lent your garage to Larry Page
Speaker 1: and Sergey Brin, the founders of Google. Of course, and
Speaker 1: I was talking about it with my team literally two
Speaker 1: seconds before we went live, and I was sharing that
Speaker 1: with them, and I was like, there's so much history there.
Speaker 1: When you think about the things that have had such
Speaker 1: a big impact on the world, Google and YouTube without
Speaker 1: a doubt have had, you know, colossal amounts of impact
Speaker 1: and influence on the world today and continue on the future.
Speaker 1: When you gave them that space, what was honestly going
Speaker 1: through your head? Like, what was truly going through your
Speaker 1: mind at the time. People think I had a bigger
Speaker 1: plan when I gave them the space. I think there
Speaker 1: was some grand strategy and they were this amazing company
Speaker 1: and I was so lucky. People would say questions like, oh,
Speaker 1: how did you how did you get that? Like how
Speaker 1: did you have them rent the garage? And the reality
Speaker 1: is I just wanted the rent. I just wanted the
Speaker 1: rent payment. Um that was my I know that might
Speaker 1: not seem super inspirational at this moment, but the reality
Speaker 1: is I was a student. I just graduated from business school.
Speaker 1: I had student debt, but I had managed to buy
Speaker 1: a house and it wasn't that big a house. But
Speaker 1: the thing is, Sergey and Larry were further behind me.
Speaker 1: They were living in the dorms um so they didn't
Speaker 1: have the house and they needed a place to start
Speaker 1: their company. And this was this was nineteen ninety eight,
Speaker 1: and this time was it was a huge boom, and
Speaker 1: so like every billboard on the freeway was like of
Speaker 1: a dot com company. There was no space anywhere. And
Speaker 1: so they you know, they knew me. I knew them
Speaker 1: beforehand as and so they knew I had about this
Speaker 1: house and I had moved also still it had just
Speaker 1: stopped being at Graduate students, so I didn't think I
Speaker 1: needed all this space. And so I said, Okay, well
Speaker 1: i'll rent it to you. And I'm worried about covering
Speaker 1: the mortgage. I might not have enough money, so I'll
Speaker 1: rent it to you. And they moved in and it was,
Speaker 1: you know, it was actually pretty fun. That's amazing. I
Speaker 1: actually prefer that answer. That's that's a brilliant answer, and
Speaker 1: it's so relatable and believable. And now I think, I
Speaker 1: think you're going to inspire a lot of people to
Speaker 1: let people rent their spaces just based on that story.
Speaker 1: So if you have founders come knocking at your door,
Speaker 1: everyone's going to be like, yeah, sure you can have
Speaker 1: my space hoping hoping. That's amazing. I think one of
Speaker 1: the most favorite moments in a YouTuber's journey is is
Speaker 1: getting their plaques for reaching these milestones with a letter
Speaker 1: signed by you. And of course you initiated the proposal
Speaker 1: of acquiring YouTube back in two thousand and six. That
Speaker 1: sounds like a much more intentional, focused, strategic decision than
Speaker 1: letting Larry and serge Rent space. So tell us about
Speaker 1: what was going through your mind at the time, because again,
Speaker 1: I think it's so easy to look at YouTube today
Speaker 1: and say, oh, of course it was going to do well,
Speaker 1: and you know, but there were so many other platforms.
Speaker 1: How did you know that YouTube had this potential? What
Speaker 1: did you see that was happening culturally in the world,
Speaker 1: not even in technology, What was happening happening in culture
Speaker 1: and consumer behavior that made you understand that YouTube was
Speaker 1: going to be something different. At the time, no one
Speaker 1: was sure what was going to happen. There were not
Speaker 1: a lot of believers. In fact, like there had actually
Speaker 1: been a really well known article that had been published
Speaker 1: the week before we bought YouTube that said only a
Speaker 1: moron would buy YouTube, and that was actually like a
Speaker 1: headline news story that ran and people did not understand that.
Speaker 1: They didn't understand user generated content. They didn't understand that
Speaker 1: average people can post content and have that be really
Speaker 1: successful and that other people would want to see it.
Speaker 1: And that was something that I was lucky I had
Speaker 1: some understanding of it because Google had been working and
Speaker 1: we had built a product called Google Video, and so
Speaker 1: Google Video. You know, I had seen two different things
Speaker 1: that really led me to being sure that YouTube had
Speaker 1: a future. The first of which was that people wanted
Speaker 1: to share their stories. So, like we said, you know,
Speaker 1: upload your content here. We weren't always we didn't guarantee
Speaker 1: that they were going to have views or revenue or
Speaker 1: any of the things that we guarantee today. And yet
Speaker 1: all these people would upload and share their videos. So
Speaker 1: there was just something very human and people wanting to
Speaker 1: share and connect be found, be understood, and then you know,
Speaker 1: and I think that that's reasonable. I think people generally
Speaker 1: understand that people want to be share their stories. But
Speaker 1: what really surprised me and was less understood, was that
Speaker 1: people want to see other people's stories, right, And this
Speaker 1: was a time where all there was, like the only
Speaker 1: thing we knew was studios and highly produced content. And
Speaker 1: so suddenly you have somebody and they're filming in their
Speaker 1: bedroom or they just upload something of them doing something
Speaker 1: funny in their backyard, and a lot of traditional media
Speaker 1: people thought that this was really low quality content because
Speaker 1: the content had been produced by people who were not professionals,
Speaker 1: without the same type of cost or studio equipment. But
Speaker 1: yet it was really really compelling, and so what mattered
Speaker 1: is people loved it, and we saw we had one hit.
Speaker 1: And this was the first one that really convinced me
Speaker 1: was we had these two students. They were singing in
Speaker 1: their dorm room. They have their roommate in the background
Speaker 1: doing his homework throughout this entire performance, and it just
Speaker 1: brought a smile and a laugh to everyone's faces, and
Speaker 1: we got millions of views, and I realized that anyone
Speaker 1: can have a hit, and as a result of that,
Speaker 1: YouTube will create this new form of content and there'll
Speaker 1: be a lot of success for that going forward. Yeah.
Speaker 1: I love hearing that because I do think that it
Speaker 1: is a surprise seeing how much so many technologies that
Speaker 1: come together to make it a success, to the access
Speaker 1: to making high quality video or even video from your bedroom,
Speaker 1: I mean, you know, even how that's evolved at the
Speaker 1: same time, and to see that all coming together and
Speaker 1: people today I think being attracted more to that authentic content,
Speaker 1: more to that relatable content, more to that person next
Speaker 1: door content is really fascinating. I mean, you're running the
Speaker 1: most famous video sharing platform in the world. It sounds
Speaker 1: like an exciting, stressful, hectic job. I want you to
Speaker 1: walk us through what a day in your life looks like,
Speaker 1: because I think when you think about YouTube CEO and
Speaker 1: you think about the journey you've been on since two
Speaker 1: thousand and six, I don't quite think we know what
Speaker 1: you you every day and what you're going through every day.
Speaker 1: So could you walk us through from the moment you
Speaker 1: wake up to the moment you go to bed. But
Speaker 1: what's what's happening in your day? Well, first of all,
Speaker 1: I am not a super early riser. I wish I were,
Speaker 1: but I'm not. So I usually wake up at the
Speaker 1: last minute possible to still get my kids off to school,
Speaker 1: and so I try to wake up, get them, get breakfast,
Speaker 1: everything ready. Then I need to exercise every morning. If
Speaker 1: I don't, I am really grumpy. I need that fresh
Speaker 1: air and exercise, stretching, just some opportunity to connect with
Speaker 1: nature and do something physical, and then I go to work,
Speaker 1: you know now with COVID and hybrid and everything. Sometimes
Speaker 1: I'm working at home, sometimes I'm working in the office
Speaker 1: and they're at say, my time is really focused on
Speaker 1: what I think are most is most important for me
Speaker 1: to get done. It's the CEO of YouTube and is
Speaker 1: a variety of different aspects I'm going to start with,
Speaker 1: Like you know, one of them is to under is
Speaker 1: to meet with my key reports and understand what they
Speaker 1: are all working on, and to also to review the
Speaker 1: future products that we're building and understanding where is YouTube going.
Speaker 1: So I should understand like what is YouTube going to
Speaker 1: look like, not today, but what it looks like a
Speaker 1: couple of years from now, and are we positioned based
Speaker 1: on what's happening in the external environment to be successful.
Speaker 1: So if I look at the future and estimate like,
Speaker 1: this is what the future holds in two years or
Speaker 1: three years, are we set up to be successful then?
Speaker 1: And in order to do that, I need to know
Speaker 1: a lot of times like, well, what's broken within the
Speaker 1: company today? And what I worry about the most often
Speaker 1: is when there's something really important for us to get
Speaker 1: done that nobody in the company is working on like
Speaker 1: there's like generally, like our core parts of our business,
Speaker 1: we have really great people and they're smart and they
Speaker 1: know everything you know better than I do. They do
Speaker 1: it all the time. But there can be gaps that
Speaker 1: companies have, and those gaps can cause big issues if
Speaker 1: you don't address it. So in some level, I'm looking
Speaker 1: at like what's broken? Where are the gaps? How can
Speaker 1: I help fix it and make sure that we're set
Speaker 1: up for success in the future. And then I go
Speaker 1: home and I have dinner with my family, and you know,
Speaker 1: my kids tell me all the ways I'm screwing up probably,
Speaker 1: and you know, we have dinner and put them to bed,
Speaker 1: and I usually read. I try not to do too
Speaker 1: much email at night because I find otherwise I get
Speaker 1: really wired and I can't go to bed on times
Speaker 1: I like to read, have a chance to reflect on
Speaker 1: other things before I go to bed. Has that changed
Speaker 1: over time, Susan? Do you think there was a point
Speaker 1: in your career where you were more focused on sending
Speaker 1: emails in the evening and having to do that. Has
Speaker 1: that balance changed over time or is that something that
Speaker 1: has always been that way, where You've been good at
Speaker 1: kind of trying to shut off at least as we
Speaker 1: all try and attempt to do that. Yeah. Well, so
Speaker 1: when I first joined Google, just to really date myself
Speaker 1: because Google, I've been at Google now for twenty three years. Like,
Speaker 1: we didn't actually didn't have the ability to read emails
Speaker 1: at home when I first started. That was like and
Speaker 1: now I see that was a blessing, but that we
Speaker 1: got over that pretty quick. You know. One of the
Speaker 1: things that has helped me, and I believe it's given
Speaker 1: me some of the longevity because tech, you can really
Speaker 1: burn out. In tech, you can overdo it, work really
Speaker 1: hard and then say you need a break. And what
Speaker 1: has helped me in many ways is the fact of
Speaker 1: how I've balanced my work and my family. And in
Speaker 1: many ways, the fact that I have always had to
Speaker 1: be home for my family has made it be that
Speaker 1: I have to have hard stops in terms of my work.
Speaker 1: And you know, my children, when they're in a daycare,
Speaker 1: you have to be there exactly on time, and if
Speaker 1: you're not, you're charged a dollar a minute. So there's
Speaker 1: no option to be late. You must finish at that time.
Speaker 1: And that has helped me in many ways like segment
Speaker 1: my life of like here's my work and I only
Speaker 1: have from this time. This time you get it done,
Speaker 1: and then I have my family life and making sure
Speaker 1: that I try to keep those separate. And that's actually
Speaker 1: it's hard to do that. A lot of times people
Speaker 1: will think about work when they're at home or home
Speaker 1: when they're at work, and so being able to separate
Speaker 1: them has really helped me and try to turn off
Speaker 1: my work when I'm at home. But yeah, it's definitely
Speaker 1: been something I've worked on and I've gotten better at overtime. Yeah, No,
Speaker 1: it's it's made me think about I think I was.
Speaker 1: Someone was telling me that the show the other day
Speaker 1: called things called severance, where it's based on this concept
Speaker 1: of whether when you're at work your memory of home
Speaker 1: doesn't exist, and there's a piece of tech that when
Speaker 1: you're at home your memory of work doesn't exist. And
Speaker 1: you know, it's it's an interesting thought to think about,
Speaker 1: like what would life be like? But it sounds like
Speaker 1: the most high performing leaders and CEOs are actually able
Speaker 1: to bring those two worlds into one another to improve it.
Speaker 1: I mean, you mentioned in an interview that if you
Speaker 1: could describe your management style in one word. You would say,
Speaker 1: it's supportive, and I thought that was really quite unique.
Speaker 1: I work with a lot of leaders, I've coached a
Speaker 1: lot of organizations, companies, and I don't often hear that word.
Speaker 1: I really believe it's quite unique. When did you decide
Speaker 1: that that was going to be your style? And how
Speaker 1: does it look in reality? Because I think we all
Speaker 1: have connotations of what the word supportive looks like. But
Speaker 1: as a CEO, i'd love to know, Yeah, when did
Speaker 1: it kind of feel like, yeah, that's my style, and
Speaker 1: then what does it look like in reality? Well, so
Speaker 1: I would say I definitely am a supportive CEO, but
Speaker 1: there are other things too. Probably i'd like to add
Speaker 1: visionary too, because I do think, especially in tech, it's
Speaker 1: important to be one step ahead. I'm understanding what the
Speaker 1: future is and how you get the company there. So
Speaker 1: i'd like to say I'm like very supportive in helping
Speaker 1: the company get to what's the right future. And of
Speaker 1: course there are her decisions. I mean, there are times
Speaker 1: where you make a hard decision and that has to
Speaker 1: be it like you to you got to make it,
Speaker 1: and if you don't know, the company will suffer. So
Speaker 1: you have to be willing to make those hard decisions.
Speaker 1: But one of the reasons I said supportive at the time,
Speaker 1: and I do believe that's an important part of running
Speaker 1: a company, is that for me, it's really important to
Speaker 1: understand what's actually going on in the company. And it's
Speaker 1: possible as CEO that everybody tells you how good everything is.
Speaker 1: That you know that their product is great, it's getting
Speaker 1: lots of views, it's doing all the right things, they
Speaker 1: have the right roadmap, and there are a lot of problems,
Speaker 1: and they're not necessarily going to tell you what the
Speaker 1: problems are, and so as a CEO, you need to
Speaker 1: figure out what they are. And if you are a
Speaker 1: scary person that everyone is really worried about, they're a
Speaker 1: lot less likely to tell you about what the problems are.
Speaker 1: And so I've really wanted to take an approach where
Speaker 1: people are open with me, that they understand that we
Speaker 1: can talk about what's going well, but also what's not
Speaker 1: going well, and then I will work with them to
Speaker 1: fix it. And there are a lot of things that
Speaker 1: don't go well. I acknowledge that, and I want to
Speaker 1: actually talk with my teams about what's not going well,
Speaker 1: where are the problems and how do we get to
Speaker 1: a plan to fix it? Because if you don't get
Speaker 1: that plan, if you don't acknowledge it and you don't
Speaker 1: then it's never going to get fixed. And so that's
Speaker 1: one of the reasons I said supportive. Yeah, I find
Speaker 1: that refreshing. And definitely I think the balance of maintaining
Speaker 1: leadership but also being supportive and being able to talk
Speaker 1: about and receive feedback on what's not working requires a
Speaker 1: lot of adaptability. It requires a lot of openness as well,
Speaker 1: and so you know, I can feel that that may
Speaker 1: be challenging to definitely practice on a day to day basis.
Speaker 1: I mean, how do you communicate to someone on a
Speaker 1: day to day basis that you're like, you're there for them,
Speaker 1: that you're supportive, you're open, you're approachable, Like what does
Speaker 1: that look like? Well, how do you make someone aware
Speaker 1: of that? I was really lucky I was able to
Speaker 1: work with this person named Bill Campbell, and he if
Speaker 1: you look up like the coach of Silicon Valley, you'll
Speaker 1: you'll read about Bill Campbell, and he was I was
Speaker 1: fortunate to work with him for many years. He also
Speaker 1: was a coach to Larry Page and Sergey Bryan and
Speaker 1: the Google management team, and also um Steve Jobs. Um.
Speaker 1: He would he would they were very close, and he
Speaker 1: would always say it's all about the people. That that
Speaker 1: was one of his big lines, is that you really
Speaker 1: have to get to know the people. And he would
Speaker 1: talk about when you have your one on ones, you
Speaker 1: need to take them really seriously, and you need to
Speaker 1: get to know the people first, and you need to
Speaker 1: know what's going on, what makes them tick, how to
Speaker 1: support them, and he cared, he really cared. And UM, like,
Speaker 1: I'll actually tell you this like specific example. So I
Speaker 1: remember once we had some performance review and and for
Speaker 1: variety of reasons, there was something in this performance review
Speaker 1: that upset me. Um doesn't it doesn't really matter what
Speaker 1: it was, but there was something in it that upset me,
Speaker 1: and I thought it was really unfair, and I, you know,
Speaker 1: sent some emails and said I was really upset about it.
Speaker 1: And he knew that I was upset about it, and
Speaker 1: so he said, you know, call me, I want to
Speaker 1: talk to you about it. And of course, like I
Speaker 1: wasn't calling him back, and at eleven o'clock at night,
Speaker 1: he called me at home because he was just oh,
Speaker 1: by the way, I was leaving on vacation. The next day,
Speaker 1: he called me at home because he really cared. I
Speaker 1: knew he cared about me, and he talked to me.
Speaker 1: He said, look, I understand that wasn't fair. I'm going
Speaker 1: to fix it for you. I don't want you to
Speaker 1: worry about it. I remember he said, like, go on vacation,
Speaker 1: like hug, your kids, have a great time, don't worry
Speaker 1: about this, and when we come back, we'll address it.
Speaker 1: And you know, that to me made me feel like
Speaker 1: somebody really cares about me. He went to this extra effort.
Speaker 1: He didn't have to call me at eleven o'clock at night,
Speaker 1: but he did. And so I that's just a perfect
Speaker 1: example about feeling that you really cared for that person.
Speaker 1: And and as a result, I would go the extra
Speaker 1: mile for him. I would do whatever he needed because
Speaker 1: I knew he was there for me. I mean, that's
Speaker 1: fantastic and also speaks to the value of coaching mentorship,
Speaker 1: having that guidance which I think so many of us
Speaker 1: think we have to do it alone, or that a
Speaker 1: lot of the people we look up to have just
Speaker 1: been figuring it out all for themselves. But the value
Speaker 1: of coaching the value of having mentors in our lives
Speaker 1: is profound and can be so impactful, especially at tough times.
Speaker 1: I think I think a lot of the times we
Speaker 1: try and these days document how great leaders deal with
Speaker 1: failure and how they've overcome failure. But I think something
Speaker 1: I find really fascinating is also how they deal with success.
Speaker 1: And You've had so many career defining moments, I'm sure,
Speaker 1: and I'd love to hear about the one you're most
Speaker 1: proud of, But what I'm most interested in is how
Speaker 1: have you learned to celebrate better? Or has celebration or
Speaker 1: has acknowledging where you are being an important part of
Speaker 1: the journey or actually is it like, well, I don't
Speaker 1: really think about that because we're on to the next thing.
Speaker 1: So I guess that's a two part question, like what's
Speaker 1: been a career defining moment? And where as celebration stacked
Speaker 1: in the journey of reaching new milestones and peaks. You know,
Speaker 1: when I think about my career as a whole, it's
Speaker 1: hard to celebrate it in its entirety. That's just a reality.
Speaker 1: I realized that people just move on. They're like, great,
Speaker 1: you did that thing, but you know what's coming next,
Speaker 1: And I tend to focus my celebration on what's happening
Speaker 1: right now, like what are what are the events that
Speaker 1: are happening today that matter for our teams, And they
Speaker 1: may be moments that crystallize that success, like you know,
Speaker 1: a product that launches, or you know, if we identified
Speaker 1: an issue a year ago, Like let's say we identified
Speaker 1: something on our survey, like our creators are upset about
Speaker 1: a specific you know issue, and then it's been you know,
Speaker 1: we had a team working on it to fix it,
Speaker 1: and then it's been a year and we got a
Speaker 1: new survey back that says, you know, your twenty points
Speaker 1: higher on that that matters. Like so I really I
Speaker 1: want to celebrate the big successes but also the little
Speaker 1: successes and focus on what we do now. And I
Speaker 1: worry if you spend too much time talking about like, oh,
Speaker 1: all these things that have happened and like, yes, we
Speaker 1: went from like a garage to a big company. I
Speaker 1: mean yes, like yes, I celebrate that, but but I
Speaker 1: celebrate that for like a second, and then have to
Speaker 1: focus on what we're dealing with today because that's that's
Speaker 1: what matters, and you know, and also celebrate some of
Speaker 1: the small moments that happened, what's happening today, and the
Speaker 1: people who like people. It's actually really interesting. People are
Speaker 1: always asking me, just whenever I ask questions about things
Speaker 1: that are just affecting their daily life, like what's happening
Speaker 1: like office space and whether people are coming back into
Speaker 1: the office, and what our COVID policy is and all
Speaker 1: these like little things, like these little things really really
Speaker 1: matter to people, Like yesterday, we just had a really
Speaker 1: nice off site where everyone came and like what got
Speaker 1: to meet each other's family and be outside have a
Speaker 1: beautiful day, Like it was great, Like I left that
Speaker 1: feeling fantastic. That's so fascinating because it sounds like the
Speaker 1: internal successes that are almost invisible to the outside world
Speaker 1: are actually sometimes more satisfying. And it's really interesting in
Speaker 1: a world where we're so used to celebrating our success
Speaker 1: is publicly, the private successes are actually the ones that
Speaker 1: bring us the most joy. So the things that people
Speaker 1: don't know about, may never hear about, may never see externally,
Speaker 1: can sometimes be the most fulfilling. I feel like that's
Speaker 1: what I'm hearing, or at least or at least what
Speaker 1: I'm taking away. I mean, there will be timesterable. We'll
Speaker 1: do a launch and people will be well received and
Speaker 1: we're like, yeah, that's great, I'm glad this product is
Speaker 1: doing really well, or that it's it's getting this kind
Speaker 1: of adoption. But those moments just don't happen that much.
Speaker 1: And the reality is most of the things that we're
Speaker 1: doing are what we're dealing with it in the every day,
Speaker 1: and how do we make sure that what we're doing
Speaker 1: in the every day is celebrated? And also, you know,
Speaker 1: I don't want to pin our happiness or the happiness
Speaker 1: of the company either, just on what the external point
Speaker 1: of view is, Like, I think it's really important for
Speaker 1: us to have an understanding like these are our metrics,
Speaker 1: this is what we think is important. If you disagree,
Speaker 1: like we can have a conversation about what our internal
Speaker 1: metrics should be or how they should be changed, or
Speaker 1: how we should measure that. But the external world is
Speaker 1: rocky and bumpy and unpredictable, and they don't have the
Speaker 1: same set of information that we do. And so I
Speaker 1: don't want us to just be swung back and forth like, oh,
Speaker 1: now they love us, now they hate us. We're happy,
Speaker 1: we're sad. You know, every wonder at the company would
Speaker 1: be completely confused, like what's going on? It was good
Speaker 1: and now it's bad. And I have to be able
Speaker 1: to explain consistently to the company about you know, where
Speaker 1: we're going, are we doing a good job, and make
Speaker 1: sure that then we celebrate when we work hard to
Speaker 1: achieve what we said set out to achieve. Yeah, I
Speaker 1: know a lot of young people see you as an inspiration.
Speaker 1: Is you know, being one of the iconic people in
Speaker 1: tech today and you know, what do you think is
Speaker 1: a good reason for a young person today, especially young
Speaker 1: women as well, to pursue careers in technology, Like what
Speaker 1: would be a good reason or intention for getting into
Speaker 1: technology that you think could inspire younger generations. I would
Speaker 1: say it's a great career for everyone in all backgrounds.
Speaker 1: And one of the things that I've been really concerned
Speaker 1: about is not seeing enough diversity and not seeing enough
Speaker 1: women but all different backgrounds, like just not seeing a
Speaker 1: lot of diverse enough diversity overall in tech. And if
Speaker 1: you look at change in our society, it's a lot
Speaker 1: of it is coming from tech, and so who are
Speaker 1: the people that are changing it? Who are the ones
Speaker 1: that are driving that you want it to be a
Speaker 1: diverse set of people. And I think that tech has
Speaker 1: at least traditionally had an image of being a very
Speaker 1: difficult place to work, fast moving, long hours, like you
Speaker 1: have to be a like coder who spends you know,
Speaker 1: one hundred hours a week behind your computer. And so
Speaker 1: people who have that perception are driven away and they
Speaker 1: don't want to join technology and they don't want to
Speaker 1: join it as a field. But the reality is that
Speaker 1: we need those diverse voices and backgrounds to come in
Speaker 1: and to help figure out and shape what that future
Speaker 1: is and reasons to go into it, you know, as
Speaker 1: you're asking, is like you can make a difference. Your
Speaker 1: products are used by you know, millions of people all
Speaker 1: over the world. It's a good career, There's there's always
Speaker 1: going to be demand for your skills, and so I
Speaker 1: think it's a really important area for us to have
Speaker 1: more diversity. I think computer science should be taught to
Speaker 1: everyone at school, and the reason that it's not taught
Speaker 1: at school right now is basically because they're not enough resources,
Speaker 1: Like there's not enough computers, they're not enough computer science
Speaker 1: teachers who can teach it, and so as a result,
Speaker 1: it's given to a smaller set of people and they
Speaker 1: don't have it's harder to get those skills. And then
Speaker 1: a lot of times, like the introductory you know, computer
Speaker 1: science course is not really as introductory as it really
Speaker 1: should be, and so people join in and think it's
Speaker 1: hard and they're like, oh, this is really hard, and
Speaker 1: they drop out. But I think it should be taught
Speaker 1: everywhere and the introductory lush to truly be introductory. And
Speaker 1: if you did that, a lot more people would understand like, Oh,
Speaker 1: this isn't the hard. I can do it. I can
Speaker 1: get jobs, I can make change, I can be part
Speaker 1: of this trend and industry and make a difference, and
Speaker 1: that would be really welcome. Yeah, I mean how far
Speaker 1: Obviously the tech industry has changed so much while you've
Speaker 1: been in it. How much further do you think it
Speaker 1: has to go? Like, what is that change that's needed,
Speaker 1: what are the shifts that are required to get it
Speaker 1: to where you see the future of it? And how
Speaker 1: much has it progressed during the time you've been in
Speaker 1: it and leading, Well, it's definitely changed a lot since
Speaker 1: I've been in it. I mean I know that from
Speaker 1: when I started till now, it's well, the industry is
Speaker 1: much bigger, but it is a much more diverse industry
Speaker 1: than it is then it was when I started, for sure.
Speaker 1: And I would say I do see change across the board,
Speaker 1: Like if you look at you know, who's taking the
Speaker 1: intro to computer science class and you look at the
Speaker 1: percentages of how many women are graduating. If you look
Speaker 1: at most universities, one of their biggest classes now is
Speaker 1: the introductory to computer science class, like and that is
Speaker 1: in fact, a lot of schools are saying like, oh
Speaker 1: my gosh, we have too many computer science majors. We
Speaker 1: want people to go back to study the classics and
Speaker 1: you know, humanities, And it's true, we need all kinds
Speaker 1: of people. So I do see it changing, but it's
Speaker 1: just not changing fast enough. There's still like when we
Speaker 1: look at our overall stats, there's still not enough women here.
Speaker 1: But you know, I think it makes a difference. Like
Speaker 1: I was thinking, like who were my role models when
Speaker 1: I started, Like who? And I can only remember one
Speaker 1: woman that I really looked up to when I started,
Speaker 1: which was Donna Dubinski who started Palm. And now I
Speaker 1: think if you're a young woman, they're like a lot
Speaker 1: of companies have been started there are a lot of
Speaker 1: women founders, and there's all there's you know, there's a
Speaker 1: whole range of tech from like hardware to you know,
Speaker 1: fintech to bio tech right to consumer software. So there's
Speaker 1: many different areas and I think there are a lot
Speaker 1: more role models too. How do you find as the
Speaker 1: sea of YouTube? Like when you're playing this role, I
Speaker 1: feel like, as you were saying, the industry is moving
Speaker 1: so fast, there's so many things constantly changing. How have
Speaker 1: you figured out how do you know when YouTube is
Speaker 1: changing fast enough or not fast enough? Like how do
Speaker 1: you decide whether you're iterating quickly enough or not? And
Speaker 1: what is the scale and what's the spectrum with which
Speaker 1: you rate yourself on. I mean, I often feel like
Speaker 1: we're not changing fast enough. That's like, that's actually like
Speaker 1: when I have anxiety, that's like one of the things
Speaker 1: I have anxiety about. Like, Wow, the industry is changing
Speaker 1: so quickly and we can't always change fast enough. And
Speaker 1: that's just the reality to like the systems and the
Speaker 1: people and how we build and so at the end
Speaker 1: of the day, it has to be a prioritization like
Speaker 1: what are the most important things to YouTube and why
Speaker 1: let's put we have to put our people there and
Speaker 1: make sure that what we do we do that really well,
Speaker 1: and realize that we can't do everything. I mean, we're
Speaker 1: talking here right on a podcast, and that's like an
Speaker 1: area where I would have liked to invest invested more.
Speaker 1: If like you had asked me two or three years ago,
Speaker 1: I would have said, yeah, I know, I know, this
Speaker 1: is a big area. I know this is really important.
Speaker 1: It's important to our creators, important to our users. But
Speaker 1: we only have so many people and so many resources,
Speaker 1: and we need to focus on what is important to
Speaker 1: you to the platform and what's core to the platform.
Speaker 1: And like we're actually doing a lot with podcasts now,
Speaker 1: which I'm excited about, and so there'll be lots of
Speaker 1: good things coming. But if you had asked me, you know,
Speaker 1: a few years ago, I would have said, yes, I
Speaker 1: see it, and I understand it, and I want us
Speaker 1: to get there. But there were just there were a
Speaker 1: lot of other things too that we need to do.
Speaker 1: And that's probably one of the hardest aspects of the job,
Speaker 1: is doing that prioritization and realizing that there's some really
Speaker 1: important stuff that we're just not going to be able
Speaker 1: to get to. We can't do everything. You have to
Speaker 1: choose and make some heart decisions. Yeah, I know. I know.
Speaker 1: It's exciting though, and I'm excited about that because obviously
Speaker 1: I believe. I remember my team was sharing with me.
Speaker 1: I sat the other day separate of this conversation, but
Speaker 1: I don't know it exactly, but it was around the
Speaker 1: idea that you know, the number one platform where podcasts
Speaker 1: are being viewed for the longest amount of time is YouTube, obviously,
Speaker 1: and so the fact that it's almost that, yeah, the almost.
Speaker 1: The fact that it's happened in an opposite way is
Speaker 1: great because you know people are already using the platform
Speaker 1: in that way. I know it's been incredible for us
Speaker 1: from the video, but we always wanted a video version
Speaker 1: of the show, and you know, it's always been YouTube
Speaker 1: first in the way it's been edited and designed, and
Speaker 1: we know that that's where it's consumed. And to me,
Speaker 1: that's what's so beautiful about the platform is often you're
Speaker 1: able to then see the stats and the data and
Speaker 1: then I guess invest accordingly and prioritize accordingly. So very
Speaker 1: excited personally and for the rest of the podcast a
Speaker 1: community for the advancements and announcements that have come from
Speaker 1: that area. If there was a warning season that someone
Speaker 1: could have given you before the beginning of your career,
Speaker 1: what do you think it would have been if there
Speaker 1: was a warning, maybe just a piece of advice, but
Speaker 1: something that you would have liked a bid of caution around,
Speaker 1: because I think when we start something, we can be
Speaker 1: highly optimistic and then we start to learn the reality
Speaker 1: of a situation. What would have been useful One of
Speaker 1: the things, you know, when I look at my career,
Speaker 1: like certainly being persistent, Like there are a lot of setbacks.
Speaker 1: I don't want to say like it's always been easy
Speaker 1: or everyone's always been nice and friendly and helpful, Like
Speaker 1: there have been a lot of hard times. But for me,
Speaker 1: it's been really important just to be persistent and to
Speaker 1: not give up and to believe. And for me, a
Speaker 1: lot of it has been just that I believe in
Speaker 1: the mission of what we're doing and providing information and
Speaker 1: access and enabling people to have jobs and and share
Speaker 1: their voices and tell their stories. And when people tell
Speaker 1: me about how that's made a difference for them, like
Speaker 1: that makes all the hard times worthwhile. That like that
Speaker 1: just makes them all melt away. And so having the
Speaker 1: mission has helped a lot. But you know, a certainly
Speaker 1: understanding that it's going to be hard, it's not going
Speaker 1: to be easy, and you can't give up. You have
Speaker 1: to just stick with it. Is there a habit that
Speaker 1: you've developed over time, a discipline, a habit, a mantra
Speaker 1: and affirmation, a practice that you feel has made life easier,
Speaker 1: that you feel like if young people, if if anyone listening,
Speaker 1: not just young people, but if anyone wants to develop
Speaker 1: that it would massively support their career and support their life.
Speaker 1: Has there been something that you point towards. Well, for me,
Speaker 1: it's been balanced, like I have to take time off,
Speaker 1: Like if I'm working all the time, it's it's not healthy,
Speaker 1: and I actually don't think I do good work either,
Speaker 1: Like I want to say, it's a combination of both.
Speaker 1: So for me, I have to have my weekends off.
Speaker 1: I have to have a time where I actually just
Speaker 1: turn off my job and just completely reset. And I
Speaker 1: find that it doesn't happen right away, like it actually
Speaker 1: takes time for that to happen, and but then when
Speaker 1: I come back to the work, I actually have a
Speaker 1: better understanding of what needs to get done. And things
Speaker 1: it seemed really important suddenly don't seem as important two
Speaker 1: days later, and so having some balance is really really important.
Speaker 1: I mean yes, and you know, certainly having your family
Speaker 1: time in the evenings and sleep and exercise like that's
Speaker 1: given a lot of longevity. I mean, I've been in
Speaker 1: this industry for a long time and I've done this
Speaker 1: job for a long time, and that is what has
Speaker 1: kept me going, is just being able to keep that balance.
Speaker 1: I think the other thing, too, is when I get
Speaker 1: really frustrated with something, I just stop doing it. I
Speaker 1: mean that's another area. And it could be a few things,
Speaker 1: like it could be like something like I'm just having
Speaker 1: a really bad day, like over, got to just go
Speaker 1: to bed, do something different, not think about it. But
Speaker 1: also sometimes like when we're when we're having a product
Speaker 1: and it's like we'll try something multiple times and it's
Speaker 1: not working, just we have to try a different approach.
Speaker 1: Just acknowledge like this is not working. Let's just try
Speaker 1: something completely different and maybe bring in people who are
Speaker 1: not on that team or from different teams, different perspective,
Speaker 1: and try something a whole different approach. So I think
Speaker 1: all of that type of balance gives perspective and helps
Speaker 1: you do a better job. I'm sure that would surprise
Speaker 1: a lot of people too, because often we hear the opposite.
Speaker 1: That it makes so much sense that to be creative
Speaker 1: and to be effective, we need downtime, we need stillness,
Speaker 1: we need space, we need space to think, space to imagine.
Speaker 1: And and you shared in an interview as well that
Speaker 1: your mom has been an inspiration for you. I wanted
Speaker 1: to hear about how you know the role she played
Speaker 1: in that journey for you, because I think it's It's
Speaker 1: always interesting. I think we hear both stories, sometimes when
Speaker 1: people feel limited and restricted by their parents and sometimes supported.
Speaker 1: What was it for you that she's played such a
Speaker 1: pivotal role my mom is, um, well, you know you
Speaker 1: should call you should talk to her. I'm sure she
Speaker 1: would love me on your show. Um my mom always
Speaker 1: has something to say. Um, let's start start with that.
Speaker 1: And um, she actually wrote a book about being a
Speaker 1: parent and she likes to You can look her up
Speaker 1: on YouTuber Google and learn a lot about my mom. Um.
Speaker 1: But you know, in many ways, the fact that my
Speaker 1: mom always had something to say was like as a kid,
Speaker 1: was was horrifying. Um, you know, I she would embarrass me.
Speaker 1: She would complain, she would tell people how things weren't
Speaker 1: done the way she on it, or she would protest,
Speaker 1: or she always has she always had an opinion. So
Speaker 1: my mom is a teacher. I will say that my
Speaker 1: mom is an amazing teacher. She's been a teacher for
Speaker 1: fifty plus year. She literally she literally she retired during
Speaker 1: COVID and when she was eighty and she started in
Speaker 1: her twenties, so she literally is an expert teacher. But
Speaker 1: she really believes in giving people in like stating her
Speaker 1: opinion and not holding back and thinking for yourself. And
Speaker 1: there were times that as a kid that was a
Speaker 1: really horrifying thing because she would be embarrassing me. And
Speaker 1: you know, she also says like, look, if you're wronged
Speaker 1: and something happens to you, like you go to a
Speaker 1: place and they you know, it's not as advertised or
Speaker 1: they charge you something different and you don't say anything,
Speaker 1: then you're actually making it hurder for the next person
Speaker 1: who comes along, Like that next person is going to
Speaker 1: also have that same negative experience. And so it's your
Speaker 1: duty and response ability to speak up and to try
Speaker 1: to fix it. And so as a kid, I was
Speaker 1: always like worry, like what was my mom going to
Speaker 1: say and do? And but that that helped in many
Speaker 1: ways because in business you have to be willing to
Speaker 1: speak up and say what you think and not be
Speaker 1: afraid if people are criticizing you. And so in many ways,
Speaker 1: I was like inoculated against being embarrassed as a kid
Speaker 1: because I was embarrassed so many times. And I think
Speaker 1: also just taught me to think for yourself, that if
Speaker 1: people are saying things that don't make any sense, you
Speaker 1: should just think for yourself and believe in yourself and
Speaker 1: believe what you what you think, and not just go
Speaker 1: along with what's a common thought. And she's done a
Speaker 1: really good job, and she's really innovated a lot in
Speaker 1: the field of education herself by not going along and
Speaker 1: thinking her own ways about how she got her students
Speaker 1: to think for themselves. She's a journalism teacher, so she's
Speaker 1: taught a lot about gotten a lot of students to
Speaker 1: write stories and to question and to ask her hard
Speaker 1: questions and then be willing to say it and to
Speaker 1: write it. And that has gone a long way. She
Speaker 1: has a big, a big fan club of students. That's
Speaker 1: that's incredible. I wonder how when you became a mom,
Speaker 1: how did that change your view about your relationship with
Speaker 1: your own mom, but then also your relationship to work
Speaker 1: as well. Well. My kids love having they have lots
Speaker 1: of stories about their grandmother. And you know, I think
Speaker 1: being a mom, you know, gives you appreciation for your
Speaker 1: own mom, right because you realize like, oh my gosh,
Speaker 1: this is so hard, and and you start thinking like
Speaker 1: what did my mom do? Well, what do I want
Speaker 1: to incorporate? And I'll say, like, what I learned from
Speaker 1: my mom was just the fact that she believed in
Speaker 1: her kids. And believing in your kids and not necessarily
Speaker 1: expecting them to fit into an establish mold, like everybody
Speaker 1: has to be the same, everyone has to do like
Speaker 1: they're you know, the same classes and go the same
Speaker 1: school and get the same grades. Right, Like everyone is
Speaker 1: an individual. Your kids are not necessarily like you, but
Speaker 1: you still have to support them to just be whoever
Speaker 1: they are, even if that's nothing with like what you are,
Speaker 1: and support them and so like my I mean, my
Speaker 1: oldest kid was really into magic for a while, right,
Speaker 1: Like I know nothing about magic. I love magic too,
Speaker 1: but I have a lot of appreciation for magic and
Speaker 1: actually I've learned. I've changed in the sense where now
Speaker 1: I actually I am really thankful when my kids come
Speaker 1: up with some interest that I know nothing about but
Speaker 1: they want to learn about, Like how do I get
Speaker 1: into that with them? How do I support them and
Speaker 1: go on that journey with them? But I believe I
Speaker 1: got that from my mom, which was just supporting people
Speaker 1: on who they are and believing in them that they
Speaker 1: can accomplish even if it's different than what the established
Speaker 1: norm is. Well, Susan, I've been so grateful to talk
Speaker 1: to you today. It's been such a joy hearing about
Speaker 1: you from you and learning more about you as a human,
Speaker 1: as a person, as a leader. And we end every
Speaker 1: on Purpose episode with a final five. These questions have
Speaker 1: to be answered in one word or one sentence maximum,
Speaker 1: So one word to one sentence, Susan, are you ready?
Speaker 1: These are your final five? Okay, I'll do O great? Great?
Speaker 1: All right. The first question is what is the best
Speaker 1: advice you've ever received? Not to be defensive when people
Speaker 1: criticize you? Amazing? What is the worst advice you've ever
Speaker 1: received that you can't do something? Lots people like to
Speaker 1: tell you, like all the things you can't do, and
Speaker 1: I don't think they're true absolutely. Question number three, what's
Speaker 1: the biggest risk you've ever taken? Probably joining Google when
Speaker 1: I was pregnant and they had no revenue and I
Speaker 1: had a house and a mortgage and I was leaving
Speaker 1: an established job. Amazing. Question number four, what would you
Speaker 1: say has been your biggest failure on this journey. I
Speaker 1: would just like to have more free time. That's one
Speaker 1: of the things, like even though I really try to
Speaker 1: create balance, I still need even more time than I
Speaker 1: probably have given myself. I can relate in my own
Speaker 1: way too, So I'm with you on that. One fifth
Speaker 1: and final question. If you could create one law that
Speaker 1: everyone in the world had to follow, what would it be. Well,
Speaker 1: I would love, at least in the US, what we
Speaker 1: don't have, that is we have in many other countries
Speaker 1: is for there to be paid family leave and to
Speaker 1: have early childhood education. And I've personally seen how important
Speaker 1: that is and it's something that we don't have for
Speaker 1: a lot of working moms, and I really think it
Speaker 1: would make a huge difference to be able to working
Speaker 1: families across the board, Like everyone is impacted, so like
Speaker 1: really supporting the youngest our youngest citizens, how to make
Speaker 1: sure that they have the right time and support. So
Speaker 1: those are things I would love for us to have.
Speaker 1: That's a fantastic answers, Susan. It's been incredible talking to you.
Speaker 1: You know, often when I sit down with CEOs, if
Speaker 1: i'm honesty can often be challenging because there's just so
Speaker 1: many barries to what you can say and can't say.
Speaker 1: And I just want to thank you for having been
Speaker 1: so open today and been so vulnerable, and it's just
Speaker 1: been such a beautiful conversation with a grounded and very
Speaker 1: very open leader. And I'm very very thankful for that.
Speaker 1: So thank you so much, thank you. I have a
Speaker 1: question for you, please, So from your book, I saw
Speaker 1: you offer so much wise advice across the board, and
Speaker 1: you know, I see some of the people who may
Speaker 1: need it the most, particularly are young people and teenagers,
Speaker 1: Like I want to know how, like do you offer classes,
Speaker 1: do you offer seminars, do you offer kemps? Like? I
Speaker 1: think there would be a really big opportunity for young
Speaker 1: people to learn some of the life lessons that you
Speaker 1: provide in your book. Well, first of all, that's very
Speaker 1: kind of you, Thank you so much, and I'd say
Speaker 1: that currently, the out of my work that we've focused
Speaker 1: on up until this point has definitely been aimed at
Speaker 1: people eighteen years and older, and at this point in
Speaker 1: my life, I'm definitely starting to work with far more
Speaker 1: younger audiences and younger teens because I see the need
Speaker 1: for that and I've always wanted to do that. I
Speaker 1: think that some of the themes that we've covered up
Speaker 1: until now are often realized at a later age and stage,
Speaker 1: whether it's passion, whether it's purpose, whether it's challenges through
Speaker 1: work and relationships. But we are as we speak, we're
Speaker 1: currently working on a lot more programming around those ages.
Speaker 1: So I mean, I would love to partner with you
Speaker 1: figure out a way to work together to do that
Speaker 1: more because that's where my heart is too, and I
Speaker 1: too share that belief and value that you stated around
Speaker 1: really investing in our future leaders and not just saying
Speaker 1: that and talking about it, but really giving them access
Speaker 1: to those insights and ideas. So it's right there, and
Speaker 1: it's we're right on the cusp of doing that. Okay, good, No,
Speaker 1: I think it could be really valuable, especially the pandemic
Speaker 1: has been so hard for a lot of young people
Speaker 1: it seems like you have a lot of really valuable
Speaker 1: tools to help people adjust with challenging, challenging situations. So well,
Speaker 1: thank you so much for having me. Thank you so
Speaker 1: much to you and your team, and thank you for
Speaker 1: your time. And I hope we get to hang out
Speaker 1: when you're next in LA. I hope so too. And
Speaker 1: thank you for being on YouTube. Yeah, thank you so much.
Speaker 1: Thanks Susan,