WEBVTT - TINY CAMERAS!?! We found out what those customer satisfaction buttons actually do

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<v Speaker 1>I'm Anny, this is Devin, and this is no such thing.

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<v Speaker 2>Show we settle are the arguments in yours by actually

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<v Speaker 2>doing the research on today's episode, are you happy or not?

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<v Speaker 2>A deep dive into those bathroom reaction buttons.

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<v Speaker 3>There's no no such thing, no such thing. No touch than.

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<v Speaker 2>Touch thank no touch thank all Right, So today's episode

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<v Speaker 2>was actually inspired by a listener named Emma.

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<v Speaker 4>Hey, guys, my question is what is the purpose of

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<v Speaker 4>immediately action in person reviews, like when they ask you

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<v Speaker 4>to hit a smile or fri anny face after you

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<v Speaker 4>go to the bathroom. I just was asked to sell

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<v Speaker 4>out one of the post office. I know that most

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<v Speaker 4>online reviews help with Google ratings, but it doesn't seem

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<v Speaker 4>like those in personal ones would contribute to that. And

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<v Speaker 4>it's also hard to believe that they actually care enough

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<v Speaker 4>to look at the reviews in these places.

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<v Speaker 5>Thinks by the bathroom one is really interesting to me,

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<v Speaker 5>so many other ones to make more sense, Like you know,

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<v Speaker 5>now when you do to tap to pay, sometimes they

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<v Speaker 5>like they got the at the restaurant, they got the dumbs.

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<v Speaker 1>Up down usually skip it whatever.

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<v Speaker 2>But that makes sense because it's like, oh, we're getting

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<v Speaker 2>a lot of dumbs down.

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<v Speaker 1>Based on the media. Yeah, it's an immediate Why is

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<v Speaker 1>there thumbs down to you? Yeah, doing it? But the

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<v Speaker 1>bathroom one one is a physical button in airports.

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<v Speaker 6>Yeah, that's where I first noticed it. Yeah, I feel

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<v Speaker 6>like stadiums.

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<v Speaker 1>Yes, I have it. Now, Like how did we do it?

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<v Speaker 7>Because it's like gas stations, random places sometimes and.

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<v Speaker 6>Those kind of super public places.

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<v Speaker 3>It's not like our choices matter.

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<v Speaker 1>Yes, we need we have after it's not an option.

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<v Speaker 6>My thought when I read this question was I that

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<v Speaker 6>those things probably are barely even doing anything or no

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<v Speaker 6>one's looking at it. It's it's purely just like a

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<v Speaker 6>maybe I'm mad because I had to wait in line,

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<v Speaker 6>and now I get to do this and it makes

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<v Speaker 6>you feel better and it might stop me from going off.

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<v Speaker 7>Yes, I don't online or something.

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<v Speaker 1>I don't got to find a person already. I'm done.

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<v Speaker 3>I'm done, So this would be somewhat of a conspiracy.

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<v Speaker 1>Yeah.

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<v Speaker 3>I think they're putting that out there and they know

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<v Speaker 3>that it doesn't.

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<v Speaker 1>It's like the button thing at a crosswalk.

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<v Speaker 2>Oh yeah, where you know so much of them are

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<v Speaker 2>not even connected, right, Yeah.

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<v Speaker 8>Only two hundred and fifty nine of the twelve hundred

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<v Speaker 8>crosswalk buttons in San Francisco actually change a traffic pattern.

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<v Speaker 2>Meanwhile, in New York City, just one hundred of the

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<v Speaker 2>one thousand worked in twenty eighteen.

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<v Speaker 1>But you get there and you press the button and

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<v Speaker 1>you think, okay.

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<v Speaker 6>I pressed the button to change someone got to sleep.

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<v Speaker 2>And then thirty seconds later it changes, and you're like

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<v Speaker 2>that was because of me.

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<v Speaker 6>Yeah, they would have just you know, have never stopped.

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<v Speaker 2>So maybe it's something that that like to that, like

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<v Speaker 2>you're saying, it's like okay.

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<v Speaker 6>Yeah, kind of just like t s as like kind

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<v Speaker 6>of of yes, doing something.

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<v Speaker 2>Like we care about your opinion on this thing. Yeah,

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<v Speaker 2>go ahead press that butt But not even connected that.

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<v Speaker 6>Do you guys ever press those buttons? I was, I was,

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<v Speaker 6>I have, I think, but not again, not thinking it's

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<v Speaker 6>gonna do anything.

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<v Speaker 7>Maybe almost more just like a something to do.

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<v Speaker 6>Yeah, you know, I've got a curious mind.

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<v Speaker 3>You just want to let my opinions be know, it's

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<v Speaker 3>just like a fidget spinner on the way out of

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<v Speaker 3>the bathroom.

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<v Speaker 7>Yeah, I guess.

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<v Speaker 6>I'm also thinking like if I have hit them, I've

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<v Speaker 6>never hit the happy one, probably always hit the deep red.

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<v Speaker 7>I like that.

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<v Speaker 1>I do like that.

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<v Speaker 7>It's not just happy and sad. It's like there's four

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<v Speaker 7>usually in the milaious ones, so it's.

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<v Speaker 6>Really upset, kind of upset. Okay, really I like that gradient.

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<v Speaker 2>So it's been a few weeks since we had our

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<v Speaker 2>last discussion about those buttons in the bathroom. So I

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<v Speaker 2>found the company behind most of those devices.

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<v Speaker 1>Their name is Happy or Not and I spoke with

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<v Speaker 1>Scott Erickson.

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<v Speaker 8>And I am the VP of US sales and global

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<v Speaker 8>channels and Happy or.

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<v Speaker 2>Not Happy or Not, like I said, as the company

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<v Speaker 2>behind most of those instant reaction buttons.

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<v Speaker 1>It is a Finish based company. Hmmm, which is funny.

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<v Speaker 2>Because Finland last eight years happiest country, Happy.

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<v Speaker 1>Or Not pretty happy.

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<v Speaker 3>Maybe the ability to give feedback in so many public places.

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<v Speaker 1>Has made them more happy.

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<v Speaker 3>It's to them feeling feeling heard and respected.

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<v Speaker 2>So the founder actually came up with the initial idea

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<v Speaker 2>when he was a teenager, a.

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<v Speaker 8>Guy named Hickey Vannen, and he was actually shopping in

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<v Speaker 8>a retail store somewhere in Finland and.

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<v Speaker 2>He couldn't find someone to help him. So we've all

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<v Speaker 2>been in a place where you're like, oh, like you

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<v Speaker 2>want to complain, but like you don't want to go

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<v Speaker 2>find a manager.

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<v Speaker 1>You're not going to like put in famously. Yeah.

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<v Speaker 2>So he was like, man, it would be cool if

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<v Speaker 2>there was a quick way to get feedback.

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<v Speaker 8>And he had this moment of inspiration, like there's got

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<v Speaker 8>to be a way to easily share that sentiment with

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<v Speaker 8>that particular company.

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<v Speaker 2>He was a teenager at the time, so he didn't

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<v Speaker 2>really do anything about it, but he came back to

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<v Speaker 2>the idea. And the quoting in Finland is if you

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<v Speaker 2>have like a startup idea, the government will actually give

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<v Speaker 2>you some money.

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<v Speaker 1>Wow.

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<v Speaker 2>They got a lot of startup money from the government

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<v Speaker 2>of Finland to put this idea together. So the company

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<v Speaker 2>has a few different devices where mostamiliar with, like the

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<v Speaker 2>four emoji version. They also have like iPads and other things.

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<v Speaker 2>But I realized last time we did a pretty bad

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<v Speaker 2>job of actually explaining what it looks like. So I'm

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<v Speaker 2>actually gonna send a photo here.

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<v Speaker 3>What I'm looking at here is essentially a stand with

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<v Speaker 3>a device on at the top of the stand and

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<v Speaker 3>it says please rate our service today, And there's four

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<v Speaker 3>emoji options, two smiley faces, one really dark green, one

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<v Speaker 3>lighter green, two frownie faces, one kind of red and

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<v Speaker 3>then the final one is very red.

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<v Speaker 1>So this is what we sucked up last time. There's

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<v Speaker 1>no neutral option here.

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<v Speaker 3>Yeah, this is really happy or not. Yeah, you gotta

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<v Speaker 3>pick a side.

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<v Speaker 8>There's no mes so we take the neutral out of it.

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<v Speaker 8>You're either really happy, you're happy, you're unhappy, or you're

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<v Speaker 8>really unhappy. So we truly do force that person. You

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<v Speaker 8>got to pick one exactly to tell us what's out

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<v Speaker 8>of the fence.

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<v Speaker 1>They' wrong.

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<v Speaker 8>There's no middle ground for us, because we don't think

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<v Speaker 8>the middle ground actually does anything as you're describing.

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<v Speaker 2>We've done plenty of surveys whereas there there's a lot

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<v Speaker 2>of neutral yes, and they're annoying and I always.

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<v Speaker 7>Said I use them, yeah, but we probably get it

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<v Speaker 7>and they're like what.

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<v Speaker 3>Yeah, so yeah.

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<v Speaker 2>The big thing is there's no neutral option on the device.

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<v Speaker 2>You gotta you know, you gotta pick you happy or not.

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<v Speaker 2>And the most shocking thing to me is someone is

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<v Speaker 2>actually looking at this data.

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<v Speaker 1>How real time is this? Is this something that you're collecting?

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<v Speaker 2>I pressed the button in that data as being transferred automatically?

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<v Speaker 1>Does it happen in batches? Is it?

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<v Speaker 2>You know a couple of days later that you're able

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<v Speaker 2>to sort of look at it collectively or is it you.

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<v Speaker 1>Know, just in the moment.

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<v Speaker 8>It is indeed real time. And all of our devices

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<v Speaker 8>have a SIM card in them, so they act like

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<v Speaker 8>a cellular device, so they're transmitting via cellular network. As

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<v Speaker 8>soon as you make it live, it's transmitting had a

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<v Speaker 8>live in real time, which again is the true essence

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<v Speaker 8>of what we're trying to do for our customers.

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<v Speaker 2>Did A big thing too, is that they're collecting this

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<v Speaker 2>data as the thing is happening. Right, A lot of

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<v Speaker 2>surveys are asking you about a moment in your past.

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<v Speaker 2>You know, you're leaving the bathroom and you are immediately

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<v Speaker 2>like was that bathroom clean or not? You're not thinking

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<v Speaker 2>back to that's powerful was the bathroom clean? It's very powerful.

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<v Speaker 6>Well, because it's like, especially something seemingly as innocuous as

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<v Speaker 6>an airport bathroom, even if I have a you know,

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<v Speaker 6>say there's no toilet paper or something's missing, I'm not

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<v Speaker 6>happy with the situation. Yeah, if someone reached out a

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<v Speaker 6>month later like, hey, we know you flew into lax,

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<v Speaker 6>what'd you think unless something really horrible happened, I'm going

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<v Speaker 6>to just be like, yeah, I'm not doing.

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<v Speaker 3>This click now do real time, meaning when I press

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<v Speaker 3>frowny face, it's gonna be like nine to fourteen pms. Okay, wow,

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<v Speaker 3>that is.

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<v Speaker 6>Very Not only that, but someone if they're looking at it,

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<v Speaker 6>could see that, could see right, not like a lot

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<v Speaker 6>of it and yeah wow yeah.

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<v Speaker 2>So let me let me play this bite that's going

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<v Speaker 2>to talk about how to sort of look at this

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<v Speaker 2>data in real time.

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<v Speaker 8>Circling back to my restroom use case example. So we're

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<v Speaker 8>helping those airport operations teams monitor the cleanests of those

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<v Speaker 8>restrooms where our devices are deployed, and then on the

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<v Speaker 8>back end, we're collecting all of those feedback data points

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<v Speaker 8>and displaying it to them in a clean, simple to

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<v Speaker 8>use analytics dashboard so they can monitor the trends every

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<v Speaker 8>single day, all day long. And then we even have

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<v Speaker 8>an alert mechanism, so if things are trending south where

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<v Speaker 8>we know there could be a problem with feedback, we

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<v Speaker 8>can alert staff in real time so they can take

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<v Speaker 8>the necessary action to go improve the cleanness of that

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<v Speaker 8>specific restroom.

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<v Speaker 3>M HM.

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<v Speaker 2>So you could send out basically like you're saying a

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<v Speaker 2>push alert A you know, the bathroom by Toronto A

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<v Speaker 2>is getting a lot of uh, you know.

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<v Speaker 1>Mad faces exactly, So say many goes in there.

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<v Speaker 2>Just fux it up, bad situation, nasty ship all over

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<v Speaker 2>the floor, which has never happened never.

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<v Speaker 1>I'm just saying this for example.

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<v Speaker 7>Yeah, it's not you, man, not you, it's a guy.

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<v Speaker 1>Named man in the bathroom of an airport.

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<v Speaker 6>Sure so then handsome tall guy.

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<v Speaker 2>So then there's you know, fifteen twenty minutes that everybody

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<v Speaker 2>just read rare smiley face, horrible, nasty as cross so happy.

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<v Speaker 2>The people who work at that airport could get an

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<v Speaker 2>alert on their phone saying, oh go check out bath

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<v Speaker 2>from their terminal. A we got a lot of reds,

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<v Speaker 2>and that is that's not the norm at this time

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<v Speaker 2>of day.

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<v Speaker 3>This is kind of game changing to me that this

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<v Speaker 3>is happening in real time, the fact.

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<v Speaker 1>That anyone is looking at it at any point.

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<v Speaker 6>I basically thought those things weren't even plugged in, yes,

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<v Speaker 6>or whatever would be. I thought it was literally like

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<v Speaker 6>a board game or something with a little button that.

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<v Speaker 1>Yeah.

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<v Speaker 3>Now here's a question. Have either of you seen what

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<v Speaker 3>happens to the screen after you press one of the buttons?

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<v Speaker 3>Does you say, like it's just like a screen it's

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<v Speaker 3>literally there's literally four buttons, so it doesn't say like

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<v Speaker 3>your response has been sent to.

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<v Speaker 7>It doesn't even I don't even think they light up

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<v Speaker 7>when you press.

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<v Speaker 6>It's literally it's like if you press the light switch

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<v Speaker 6>and nothing happened.

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<v Speaker 7>Ye, that's how it would feel.

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<v Speaker 1>It's like pressing a button on a remote.

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<v Speaker 7>I see yeah, yeah there's no TV.

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<v Speaker 1>Yeah there's no TV if it's registering.

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<v Speaker 3>But there is something happening. You're turning on a TV

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<v Speaker 3>somewhere exactly.

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<v Speaker 7>You couldn't be.

0:11:41.240 --> 0:11:43.240
<v Speaker 1>You could be. No, you definitely are.

0:11:44.480 --> 0:11:47.239
<v Speaker 2>And they have they have versions that are more complicated,

0:11:47.240 --> 0:11:49.040
<v Speaker 2>like I've haads, it's stuff that are more thorough. But

0:11:49.080 --> 0:11:51.920
<v Speaker 2>the ones that we are we say the most popular

0:11:51.920 --> 0:11:53.240
<v Speaker 2>ones are just the four buttons.

0:11:53.240 --> 0:11:56.320
<v Speaker 1>There's no and a question. That's it. It's simple, simple.

0:11:57.280 --> 0:11:58.559
<v Speaker 3>I feel like we have to test this.

0:11:59.200 --> 0:11:59.959
<v Speaker 1>You're gonna go pressing.

0:12:00.480 --> 0:12:02.959
<v Speaker 3>It's maybe not worth going through airport security, but we

0:12:03.160 --> 0:12:05.400
<v Speaker 3>just start hitting that red butt.

0:12:05.800 --> 0:12:06.840
<v Speaker 7>You need such scale.

0:12:07.320 --> 0:12:12.439
<v Speaker 1>Yes. The thing too is they can protect against people.

0:12:14.320 --> 0:12:16.800
<v Speaker 6>If you were pressing a million times all at once, yeah,

0:12:16.840 --> 0:12:19.040
<v Speaker 6>that's not going to really register versus Okay, we got

0:12:19.080 --> 0:12:19.680
<v Speaker 6>an hour.

0:12:19.520 --> 0:12:20.480
<v Speaker 1>And it takes time.

0:12:20.520 --> 0:12:21.840
<v Speaker 3>For something is still there.

0:12:22.120 --> 0:12:24.280
<v Speaker 2>Yeah, so a manager can't just go and just press

0:12:24.400 --> 0:12:25.880
<v Speaker 2>during green greener and green, green green.

0:12:26.000 --> 0:12:29.160
<v Speaker 3>Wow, they've thought of everything in the bamart.

0:12:30.360 --> 0:12:34.520
<v Speaker 2>But there's also something very shocking about these devices.

0:12:34.559 --> 0:12:37.160
<v Speaker 1>Shocking there's a camera in them.

0:12:37.360 --> 0:12:39.040
<v Speaker 7>Oh what the fuck.

0:12:39.120 --> 0:12:42.719
<v Speaker 3>This, I did not know, camera in a bathroom, immediately

0:12:42.800 --> 0:12:43.920
<v Speaker 3>raising some red flags.

0:12:44.880 --> 0:12:46.720
<v Speaker 2>All right, we are going to take a quick break

0:12:46.840 --> 0:12:49.400
<v Speaker 2>and when we get back, what the hell are cameras

0:12:49.440 --> 0:13:02.840
<v Speaker 2>doing in these devices? There's also something very shocking about

0:13:02.840 --> 0:13:06.480
<v Speaker 2>these devices, shocking there's a camera in them.

0:13:06.679 --> 0:13:09.840
<v Speaker 3>Oh what the fuck this, I did not know, camera

0:13:10.000 --> 0:13:13.240
<v Speaker 3>in a bathroom, immediately raising some red flags.

0:13:13.960 --> 0:13:16.560
<v Speaker 8>So there is a camera in the device, and we're

0:13:16.559 --> 0:13:21.200
<v Speaker 8>not taking photos of anyone, but we are assessing via

0:13:21.320 --> 0:13:26.400
<v Speaker 8>some AI technology to allow us to predict that person's

0:13:27.080 --> 0:13:33.760
<v Speaker 8>age and gender, and that can generate a number of benefits.

0:13:33.960 --> 0:13:37.880
<v Speaker 8>But one of the main benefits is automatically filtering out

0:13:37.920 --> 0:13:41.000
<v Speaker 8>feedback from certain age groups. As you can imagine, a

0:13:41.000 --> 0:13:43.160
<v Speaker 8>lot of kids are drawn to using their devices out

0:13:43.200 --> 0:13:49.240
<v Speaker 8>there in the wild exactly, So that kind of technology

0:13:49.280 --> 0:13:52.319
<v Speaker 8>allows us to automatically filter out all of the feedback

0:13:52.400 --> 0:13:55.559
<v Speaker 8>from that age group because we know our customers probably

0:13:55.559 --> 0:13:57.760
<v Speaker 8>don't view that as true feedback.

0:13:58.320 --> 0:14:01.480
<v Speaker 2>So when you're so, you're are you using this the

0:14:01.640 --> 0:14:07.040
<v Speaker 2>agent gender data just to weed stuff out or do

0:14:07.080 --> 0:14:09.640
<v Speaker 2>you also use it as say, hey, we're noticing that,

0:14:10.080 --> 0:14:13.280
<v Speaker 2>you know a lot of older people are giving you know,

0:14:13.520 --> 0:14:17.120
<v Speaker 2>negative reviews to you know, let's say a restaurant. You know,

0:14:17.240 --> 0:14:19.280
<v Speaker 2>maybe that's a segment that the music is too loud

0:14:19.360 --> 0:14:21.240
<v Speaker 2>or something. You know, it's like, are you how are

0:14:21.320 --> 0:14:22.800
<v Speaker 2>y'all using that age data?

0:14:23.720 --> 0:14:27.640
<v Speaker 8>Yeah, so filtering out age data is one definitive use case.

0:14:27.720 --> 0:14:30.400
<v Speaker 8>But let me give you another practical use case in

0:14:30.440 --> 0:14:35.080
<v Speaker 8>one of our customers in Europe airport specifically, they're using

0:14:35.120 --> 0:14:39.680
<v Speaker 8>this device to measure feedback in their like food court area,

0:14:39.840 --> 0:14:44.320
<v Speaker 8>and they had transition to requiring passengers to order basically

0:14:44.360 --> 0:14:47.360
<v Speaker 8>through a kind of a QR code approach, and as

0:14:47.360 --> 0:14:50.840
<v Speaker 8>you can imagine, the older generation is not totally thrilled

0:14:50.840 --> 0:14:54.720
<v Speaker 8>with that kind of ordering model, and the feedback through

0:14:54.760 --> 0:14:59.560
<v Speaker 8>again this demographic based approach highlighted that like that category

0:14:59.600 --> 0:15:03.640
<v Speaker 8>of of demographic was just not happy with that change

0:15:03.640 --> 0:15:05.920
<v Speaker 8>that they implemented in the airport. So they fixed it

0:15:06.160 --> 0:15:08.840
<v Speaker 8>and take a while, guess what happened feedback went back

0:15:08.880 --> 0:15:11.520
<v Speaker 8>the other direction as far as the general satisfaction of

0:15:12.240 --> 0:15:13.760
<v Speaker 8>passengers in that area.

0:15:15.280 --> 0:15:17.960
<v Speaker 7>Well, yeah, because my thought was obviously the kids thing.

0:15:18.000 --> 0:15:19.320
<v Speaker 6>But then I was like, oh, you could also then

0:15:19.320 --> 0:15:22.200
<v Speaker 6>filter that kind of you know, the Karens, you know,

0:15:23.640 --> 0:15:25.400
<v Speaker 6>be like you know, they're they're not going.

0:15:25.320 --> 0:15:28.280
<v Speaker 7>To be satisfied as a fife. Yeah, so like, yeah,

0:15:28.440 --> 0:15:29.640
<v Speaker 7>we're going to cut out the trash.

0:15:29.840 --> 0:15:33.920
<v Speaker 6>Yeah, we're going to cut out this segment and under fourteen.

0:15:34.040 --> 0:15:37.040
<v Speaker 3>Groc please under fourteen boys and forty plus year old

0:15:37.040 --> 0:15:39.600
<v Speaker 3>white women from the responses.

0:15:39.120 --> 0:15:40.920
<v Speaker 7>Yeah, they're resting up with the data too much. It's

0:15:40.960 --> 0:15:42.960
<v Speaker 7>not fair the outliers.

0:15:43.280 --> 0:15:46.080
<v Speaker 3>Yeah, that is crazy though. The camera thing, I mean,

0:15:46.280 --> 0:15:49.160
<v Speaker 3>it makes sense from their use case of wanting to

0:15:49.200 --> 0:15:53.160
<v Speaker 3>filter out people who are more likely to be just

0:15:53.200 --> 0:15:55.640
<v Speaker 3>fucking around on them. Yeah, but that does raise some

0:15:55.680 --> 0:15:59.240
<v Speaker 3>concerns about just like, Okay, my child's is being recorded

0:15:59.240 --> 0:16:00.280
<v Speaker 3>in the bathroom.

0:16:00.040 --> 0:16:02.600
<v Speaker 2>And this is not a device that you would I

0:16:02.640 --> 0:16:06.200
<v Speaker 2>have similized that there's no indication that there there's a camera.

0:16:06.240 --> 0:16:08.040
<v Speaker 6>When I think of them, Oh my god, I'm sure

0:16:08.080 --> 0:16:10.480
<v Speaker 6>there's a small dot somewhere. Now keep an eye out,

0:16:10.480 --> 0:16:12.280
<v Speaker 6>But I imagine this is something that came on later.

0:16:12.520 --> 0:16:18.680
<v Speaker 2>So yeah, they actually started introducing cameras post COVID. So

0:16:19.120 --> 0:16:22.480
<v Speaker 2>remember COVID happens in twenty twenty. Oh, we don't want

0:16:22.480 --> 0:16:26.440
<v Speaker 2>to touch stuff, yes, So in March of twenty twenty one,

0:16:26.920 --> 0:16:32.720
<v Speaker 2>they introduce a device that recognized gestures versus touch an

0:16:32.760 --> 0:16:34.880
<v Speaker 2>actual button. So you would hold up a certain amount

0:16:34.920 --> 0:16:37.800
<v Speaker 2>of fingers which would indicate whether you're happy or not.

0:16:37.840 --> 0:16:39.960
<v Speaker 2>So you'd put up like two fingers, which will be

0:16:40.080 --> 0:16:42.640
<v Speaker 2>like a smiley face, and then it would recognize it

0:16:42.680 --> 0:16:46.080
<v Speaker 2>on the device. So that was how it started, and

0:16:46.120 --> 0:16:50.120
<v Speaker 2>then it later evolved so that in twenty twenty three

0:16:50.240 --> 0:16:56.120
<v Speaker 2>they started using a similar system to capture demographic data,

0:16:56.280 --> 0:17:01.280
<v Speaker 2>like he was saying, age and gender. And now it's

0:17:01.320 --> 0:17:05.439
<v Speaker 2>on all their devices, but the people who are buying them,

0:17:05.480 --> 0:17:07.960
<v Speaker 2>so like you know, the stores, any airports or whatever,

0:17:08.160 --> 0:17:11.000
<v Speaker 2>they have to opt into having it on.

0:17:11.560 --> 0:17:12.399
<v Speaker 7>Oh I see.

0:17:12.840 --> 0:17:15.600
<v Speaker 6>And to be fair, as far as the bathroom concern is,

0:17:16.040 --> 0:17:19.880
<v Speaker 6>they're always positioned on the entryway. Yeah, yeah, you're not

0:17:19.320 --> 0:17:22.359
<v Speaker 6>going it's even around the corner from where you'd be

0:17:22.400 --> 0:17:23.240
<v Speaker 6>even by the sinks.

0:17:23.320 --> 0:17:26.200
<v Speaker 3>Yeah yeah, but you can imagine. But yeah, certain oh yeah,

0:17:26.240 --> 0:17:27.520
<v Speaker 3>these days politicians.

0:17:27.560 --> 0:17:31.080
<v Speaker 2>Hey, and I asked them, I didn't even notice thing

0:17:31.119 --> 0:17:35.720
<v Speaker 2>had a camera. How you protected my security, my privacy? Yes,

0:17:35.840 --> 0:17:40.000
<v Speaker 2>you say, well, let me ask you this. So you're,

0:17:40.080 --> 0:17:43.359
<v Speaker 2>like you said, you're not taking or storing photos of people.

0:17:43.359 --> 0:17:47.639
<v Speaker 2>So what happens with how how do you protect customer data?

0:17:47.880 --> 0:17:49.880
<v Speaker 2>Because I would imagine most people don't even realize that

0:17:49.880 --> 0:17:53.159
<v Speaker 2>that's happening when you're pressing the buttons. So how do

0:17:53.200 --> 0:17:55.679
<v Speaker 2>you make sure that that data is not, you know,

0:17:55.920 --> 0:17:56.919
<v Speaker 2>doesn't end up somewhere.

0:17:56.960 --> 0:17:59.320
<v Speaker 8>Yeah, this is getting probably a little bit technical, but

0:17:59.480 --> 0:18:02.880
<v Speaker 8>just generally speaking, we're not storing anything on the actual

0:18:02.920 --> 0:18:07.040
<v Speaker 8>device nor in the cloud, So rest assured to your listeners,

0:18:07.080 --> 0:18:11.840
<v Speaker 8>there's no privacy concerns of any kind. We're simply just

0:18:11.920 --> 0:18:15.760
<v Speaker 8>taking what we call a vector analysis of that person's face,

0:18:17.040 --> 0:18:19.840
<v Speaker 8>and that allows us to map it against a predictive

0:18:20.480 --> 0:18:25.880
<v Speaker 8>method to predict the age and the gender.

0:18:26.920 --> 0:18:27.320
<v Speaker 1>Gotcha.

0:18:27.400 --> 0:18:30.000
<v Speaker 2>So it's not I would imagine the devices are not

0:18:30.240 --> 0:18:33.560
<v Speaker 2>being trained on the data that it's being inputed. It's

0:18:33.640 --> 0:18:36.879
<v Speaker 2>taking sort of whatever prompt you have already given it

0:18:36.920 --> 0:18:39.639
<v Speaker 2>and implying it in that instant, and then the photo

0:18:39.720 --> 0:18:40.040
<v Speaker 2>is gone.

0:18:41.320 --> 0:18:42.480
<v Speaker 1>Yes, does that make sense?

0:18:42.640 --> 0:18:45.840
<v Speaker 8>Yeah, you're describing correctly. Although there is no photo, there's

0:18:46.200 --> 0:18:48.840
<v Speaker 8>no there's a record of any kind that has maintained.

0:18:49.000 --> 0:18:50.240
<v Speaker 1>So not gonna lie. You know.

0:18:50.320 --> 0:18:53.040
<v Speaker 2>I went into this thinking I was just talking about buttons.

0:18:53.119 --> 0:18:55.240
<v Speaker 2>Now we're talking about AI and privacy concerns.

0:18:55.440 --> 0:18:56.919
<v Speaker 1>Yeah, Sonny, you know.

0:18:56.920 --> 0:18:59.960
<v Speaker 2>I reached out to Jason Kiebler, he's a tech report

0:19:00.119 --> 0:19:04.240
<v Speaker 2>at four Form Media, to get some insight into like.

0:19:04.359 --> 0:19:07.520
<v Speaker 1>Should we be concerned about this? You know, what's happening here.

0:19:07.640 --> 0:19:08.920
<v Speaker 3>So I'm concerned.

0:19:09.200 --> 0:19:10.520
<v Speaker 1>He was pretty shocked.

0:19:10.200 --> 0:19:13.919
<v Speaker 2>That there were cameras, so he had some privacy concerns,

0:19:15.480 --> 0:19:17.959
<v Speaker 2>not only about like the disclosures that they're recording you,

0:19:18.000 --> 0:19:23.080
<v Speaker 2>but like holiday processing this data. So I reached back

0:19:23.119 --> 0:19:25.120
<v Speaker 2>out to Happy or Not after I did the interview,

0:19:25.640 --> 0:19:29.440
<v Speaker 2>and they reiterated what Scott said during the interview that

0:19:29.520 --> 0:19:34.840
<v Speaker 2>the system does not collect, store, or transmit identifiable images

0:19:35.119 --> 0:19:39.040
<v Speaker 2>or personal data. The AI detects a face and it

0:19:39.080 --> 0:19:42.679
<v Speaker 2>creates a one and twenty eight dimensional vector based on

0:19:42.800 --> 0:19:46.800
<v Speaker 2>it in real time. No actual photograph of the feedback

0:19:46.840 --> 0:19:50.960
<v Speaker 2>giver's face is saved or uploaded anywhere. Happy or Not

0:19:51.040 --> 0:19:57.760
<v Speaker 2>does not collect any personally identifiable data, so Jason's follow

0:19:57.840 --> 0:20:00.320
<v Speaker 2>up to that was that, okay, if you're using an

0:20:00.320 --> 0:20:04.760
<v Speaker 2>AI system to do this, first of all, AI being

0:20:04.800 --> 0:20:07.800
<v Speaker 2>able to detect people's ages and genders, he said, is

0:20:07.880 --> 0:20:12.240
<v Speaker 2>notoriously like not reliable. I also followed up with Matty Belichick,

0:20:12.240 --> 0:20:15.600
<v Speaker 2>who you may remember as the AI researcher from Shell Game,

0:20:15.680 --> 0:20:19.000
<v Speaker 2>who says, yeah, Jason is correct. These models are notoriously

0:20:19.080 --> 0:20:22.359
<v Speaker 2>not great at detecting age and gender, even in perfect

0:20:22.480 --> 0:20:26.200
<v Speaker 2>lab settings. He says the performance varies a lot by

0:20:26.440 --> 0:20:29.760
<v Speaker 2>race and gender, saying they tend to perform worse with

0:20:29.840 --> 0:20:32.560
<v Speaker 2>women of color, and he said, if they're not training

0:20:32.560 --> 0:20:35.719
<v Speaker 2>these models on this new data, their models are going

0:20:35.760 --> 0:20:41.920
<v Speaker 2>to be even worse. So Happy or Not responded saying

0:20:43.040 --> 0:20:47.920
<v Speaker 2>that accuracy was validated through a combination of control testing

0:20:48.080 --> 0:20:52.800
<v Speaker 2>and real world deployment prior to launch, ensuring performance across

0:20:52.800 --> 0:20:56.040
<v Speaker 2>a range of environments and use cases with age and

0:20:56.119 --> 0:21:04.760
<v Speaker 2>gender recognition achieving up to ninety five percent accuracy. Now

0:21:05.560 --> 0:21:07.400
<v Speaker 2>I'm gonna call out there up to.

0:21:08.480 --> 0:21:10.640
<v Speaker 3>Yeah, I mean that could be literally anything under.

0:21:10.920 --> 0:21:15.000
<v Speaker 2>That could be one percent. It could be one percent

0:21:15.040 --> 0:21:18.840
<v Speaker 2>that is worse. Up to up to means the most

0:21:18.880 --> 0:21:20.879
<v Speaker 2>accurate is going to be is ninety five percent.

0:21:21.040 --> 0:21:23.760
<v Speaker 1>It's never gonna get to one hundred. So in certain

0:21:23.800 --> 0:21:25.040
<v Speaker 1>situations we're talking you.

0:21:25.000 --> 0:21:27.800
<v Speaker 6>Know, stadiums are talking, thousands of airports even more, yeah,

0:21:27.840 --> 0:21:30.400
<v Speaker 6>talking thousands of people every day. It could it could

0:21:30.400 --> 0:21:31.760
<v Speaker 6>be thousands slipping through the craft.

0:21:31.800 --> 0:21:34.240
<v Speaker 1>It could be up to being wrongly aged. It could

0:21:34.240 --> 0:21:38.160
<v Speaker 1>be up to but you know, who knows.

0:21:38.200 --> 0:21:40.480
<v Speaker 2>And this is the sort of thing where it's like, yeah,

0:21:40.480 --> 0:21:42.679
<v Speaker 2>they're not going to share it with me, their AI

0:21:43.080 --> 0:21:44.760
<v Speaker 2>data and video and.

0:21:44.960 --> 0:21:45.920
<v Speaker 1>Sports on No.

0:21:46.119 --> 0:21:49.080
<v Speaker 2>Yeah, I hope, we should hope not, but it is

0:21:49.600 --> 0:21:51.560
<v Speaker 2>you know, we're also asked about like what is the

0:21:51.640 --> 0:21:53.760
<v Speaker 2>likelihood that you know, something like this can be hacked.

0:21:53.800 --> 0:21:57.760
<v Speaker 2>They said, everything's encrypted, you know, on the device itself.

0:21:57.800 --> 0:22:01.679
<v Speaker 2>You can't get access to the data too. So you know,

0:22:01.720 --> 0:22:03.480
<v Speaker 2>they said they put in a lot of precautions to

0:22:03.560 --> 0:22:07.239
<v Speaker 2>make sure that whatever demographic data they are collecting on

0:22:07.280 --> 0:22:10.600
<v Speaker 2>you is not traceable back to you. There's no photos

0:22:10.720 --> 0:22:14.440
<v Speaker 2>or live streams or anything that is stored anywhere.

0:22:15.119 --> 0:22:15.479
<v Speaker 6>Hmmm.

0:22:15.840 --> 0:22:17.880
<v Speaker 2>And I did, but I did ask the disclosure question

0:22:17.960 --> 0:22:19.639
<v Speaker 2>of just sort of like, okay, all this is fine,

0:22:19.720 --> 0:22:22.560
<v Speaker 2>but like shouldn't you guys just say like, hey, here's

0:22:22.560 --> 0:22:23.119
<v Speaker 2>a camera here.

0:22:23.400 --> 0:22:24.920
<v Speaker 1>Yeah, and they're like.

0:22:24.880 --> 0:22:28.920
<v Speaker 2>That's basically on the people who are buying these devices.

0:22:29.720 --> 0:22:32.920
<v Speaker 2>Based on wherever you are, you should follow whatever local

0:22:33.000 --> 0:22:35.320
<v Speaker 2>rules there are around or having disclose.

0:22:35.160 --> 0:22:38.160
<v Speaker 3>Yeah, that information. Yeah, because I wondered if I mean

0:22:38.200 --> 0:22:39.440
<v Speaker 3>it does sound.

0:22:39.880 --> 0:22:44.000
<v Speaker 6>Illegal when you go when you go into say a

0:22:44.040 --> 0:22:46.320
<v Speaker 6>bar or something, and they're filming something or whatever and

0:22:46.400 --> 0:22:48.000
<v Speaker 6>it has the sign on the front line it.

0:22:47.960 --> 0:22:48.680
<v Speaker 1>Might be recorded.

0:22:48.840 --> 0:22:50.240
<v Speaker 7>Yeah, I guess it's basically that rule.

0:22:50.280 --> 0:22:54.320
<v Speaker 6>And maybe I guess an airport probably does have that yah, yeah,

0:22:54.560 --> 0:22:56.359
<v Speaker 6>you know or whatever, like most have it.

0:22:56.760 --> 0:22:59.000
<v Speaker 2>We gotta look out to see if they're Yeah, because

0:22:59.000 --> 0:23:01.320
<v Speaker 2>there's probably they would probably say it's the same.

0:23:01.560 --> 0:23:02.560
<v Speaker 7>It's all under one thing.

0:23:02.680 --> 0:23:05.760
<v Speaker 2>Yeah, like maybe got security cameras and there's a camera

0:23:06.200 --> 0:23:08.199
<v Speaker 2>camera in the airport, and that camera is not going

0:23:08.240 --> 0:23:10.840
<v Speaker 2>to be used, you know if there's a trial. Yeah,

0:23:11.000 --> 0:23:12.960
<v Speaker 2>right right, and you stole something, they're not gonna be

0:23:12.960 --> 0:23:14.600
<v Speaker 2>able to pull a happier not information.

0:23:15.000 --> 0:23:18.240
<v Speaker 6>That's the real test theoretically. Well, here's what we do

0:23:19.080 --> 0:23:24.320
<v Speaker 6>commit a crime, Yes, one of these things, no other witnesses. Yes,

0:23:24.600 --> 0:23:25.440
<v Speaker 6>you see what happens.

0:23:26.160 --> 0:23:29.080
<v Speaker 7>So I'll rob one of you guys, kill what they do?

0:23:29.200 --> 0:23:32.000
<v Speaker 1>Kill one of us. Yeah, go to a bathroom a

0:23:32.040 --> 0:23:32.600
<v Speaker 1>Happier or Not.

0:23:32.960 --> 0:23:36.240
<v Speaker 7>Yeah, we know how to kill from episode three.

0:23:38.720 --> 0:23:40.679
<v Speaker 2>You go on these devices and you do like a

0:23:40.800 --> 0:23:43.640
<v Speaker 2>Jinx confession. I know if Friedman.

0:23:43.320 --> 0:23:45.320
<v Speaker 7>Have killed I just killed this man in front of

0:23:45.320 --> 0:23:45.760
<v Speaker 7>the Happier.

0:23:49.560 --> 0:23:54.440
<v Speaker 6>My experience was great, green smile.

0:23:54.800 --> 0:23:57.280
<v Speaker 2>That'll be true because then we'll know, Because then then

0:23:57.280 --> 0:23:59.359
<v Speaker 2>you'll get like the FEDS. You know, you get police

0:23:59.440 --> 0:24:01.639
<v Speaker 2>trying to Hey, you gotta give us this information. So

0:24:01.680 --> 0:24:04.320
<v Speaker 2>if it is being stroyed anywhere, that would be yes,

0:24:04.359 --> 0:24:05.080
<v Speaker 2>I will find out.

0:24:05.119 --> 0:24:07.800
<v Speaker 3>We could even like pose as like yeah, someone who's

0:24:08.160 --> 0:24:12.640
<v Speaker 3>looking for information just email them like, hey, I.

0:24:12.600 --> 0:24:15.800
<v Speaker 6>Just got my friend who just got murdered in this bathroom.

0:24:15.960 --> 0:24:17.600
<v Speaker 7>Hey, hey see the footage.

0:24:17.760 --> 0:24:25.040
<v Speaker 3>I'm the FBI, the Federal Bureau of Investigation.

0:24:25.920 --> 0:24:29.000
<v Speaker 1>Man was murdered in a JFK bathroom, and I will.

0:24:28.920 --> 0:24:29.720
<v Speaker 7>View of the Happier Not.

0:24:31.240 --> 0:24:32.399
<v Speaker 6>Could you slide me that link.

0:24:33.400 --> 0:24:35.080
<v Speaker 7>Please unencrypt the vector?

0:24:36.080 --> 0:24:38.679
<v Speaker 6>Please unencrypted eight dimensional vector.

0:24:38.960 --> 0:24:40.480
<v Speaker 7>I think that'll really help with this case.

0:24:41.600 --> 0:24:44.320
<v Speaker 2>Okay, So after this episode aired, we got some more

0:24:44.359 --> 0:24:48.120
<v Speaker 2>clarification from Happier or Not. I initially asked them, are

0:24:48.280 --> 0:24:52.560
<v Speaker 2>cameras standard on all of their new devices. They responded saying, yeah,

0:24:52.640 --> 0:24:57.320
<v Speaker 2>cameras are standard on all new Smiley Touch devices. But

0:24:57.400 --> 0:25:01.480
<v Speaker 2>what they didn't clarify is that Smiley Touch is a

0:25:01.600 --> 0:25:04.840
<v Speaker 2>name just for their touchscreen devices, not all of their

0:25:04.880 --> 0:25:08.280
<v Speaker 2>devices which you can touch. So if you see a

0:25:08.280 --> 0:25:12.320
<v Speaker 2>touchscreen that has a camera, if you don't see a touchscreen,

0:25:12.600 --> 0:25:13.600
<v Speaker 2>it does not have a camera.

0:25:13.800 --> 0:25:16.480
<v Speaker 1>Okay, that's your episode.

0:25:18.720 --> 0:25:22.160
<v Speaker 2>I asked him basically, what percentage of people who pass

0:25:22.240 --> 0:25:24.600
<v Speaker 2>these devices actually press a button?

0:25:25.000 --> 0:25:28.600
<v Speaker 8>Yeah, again, it does vary by the sector and the

0:25:28.720 --> 0:25:31.800
<v Speaker 8>use case. But just as a kind of a high

0:25:31.920 --> 0:25:35.240
<v Speaker 8>level average to give you, we're in the kind of

0:25:35.280 --> 0:25:39.159
<v Speaker 8>the ten percent neighborhood. In certain environments we see twenty

0:25:39.160 --> 0:25:47.640
<v Speaker 8>to thirty percent engagement, So it can be really really high.

0:25:45.359 --> 0:25:47.399
<v Speaker 1>Which to me doesn't seem not high.

0:25:47.600 --> 0:25:49.240
<v Speaker 6>No, but if you think where they are, yeah, I

0:25:49.240 --> 0:25:53.119
<v Speaker 6>mean so, he said, let me see airports and stadiums.

0:25:53.119 --> 0:25:54.720
<v Speaker 3>Ten percent of people that go to the bathroom of

0:25:54.720 --> 0:25:55.800
<v Speaker 3>the airport, I mean that thousand.

0:25:55.840 --> 0:25:56.440
<v Speaker 1>That's a lot of people.

0:25:57.000 --> 0:25:59.119
<v Speaker 2>He put me on a spot, asked me, Ohm, I

0:25:59.119 --> 0:26:01.280
<v Speaker 2>ask you how many people are there in the world.

0:26:01.680 --> 0:26:02.960
<v Speaker 7>Oh, it's like eight billion.

0:26:03.040 --> 0:26:05.800
<v Speaker 1>Now, okay, I got that right. I just took that off.

0:26:05.920 --> 0:26:06.760
<v Speaker 1>I just could.

0:26:06.960 --> 0:26:09.639
<v Speaker 7>I only know. I only know I from doing the

0:26:09.720 --> 0:26:11.439
<v Speaker 7>seven foot episode everyone should listen to.

0:26:13.400 --> 0:26:15.960
<v Speaker 6>Because growing up, yeah, it used to always be oh,

0:26:16.040 --> 0:26:17.960
<v Speaker 6>seven billion, seven million, So they've.

0:26:17.720 --> 0:26:23.840
<v Speaker 2>Gotten anyway, this is a long way.

0:26:24.440 --> 0:26:27.240
<v Speaker 1>They've gotten two billion responses.

0:26:27.680 --> 0:26:30.000
<v Speaker 2>So he was comparing this to say, like, you know,

0:26:30.000 --> 0:26:32.240
<v Speaker 2>when you get those like email surveys or whatever after

0:26:32.280 --> 0:26:34.000
<v Speaker 2>the fact, and like four percentage.

0:26:33.640 --> 0:26:36.000
<v Speaker 1>Of people actually feel those out, it is.

0:26:35.960 --> 0:26:39.399
<v Speaker 8>Not unheard of for email surveys as far as the

0:26:39.400 --> 0:26:43.040
<v Speaker 8>engagement level to be in like the quarter percent to

0:26:43.160 --> 0:26:44.919
<v Speaker 8>half a percent response, Right.

0:26:44.840 --> 0:26:47.760
<v Speaker 3>I'm offended when they send me those even what yeah,

0:26:47.920 --> 0:26:50.120
<v Speaker 3>or like you go to McDonald's or something and it's

0:26:50.160 --> 0:26:52.960
<v Speaker 3>like you get free sandwich, you can get ten free sandwiches,

0:26:53.000 --> 0:26:53.600
<v Speaker 3>fill out the survey.

0:26:53.720 --> 0:26:54.000
<v Speaker 7>I'm like.

0:26:55.320 --> 0:26:59.560
<v Speaker 2>And another interesting I would assume, like many were saying earlier,

0:26:59.680 --> 0:27:01.520
<v Speaker 2>you know, they no neutral option. If people are going

0:27:01.520 --> 0:27:03.600
<v Speaker 2>to press these buttons, I would assume for.

0:27:03.520 --> 0:27:05.520
<v Speaker 3>The most part, they'll be more likely to be upset.

0:27:05.640 --> 0:27:07.960
<v Speaker 2>Yeah, I'm gonna comp this is my way of complaining

0:27:07.960 --> 0:27:08.960
<v Speaker 2>without actually complaining.

0:27:09.080 --> 0:27:12.560
<v Speaker 7>Yeah, with me leaving or review doing something else.

0:27:13.440 --> 0:27:17.320
<v Speaker 2>But my boy Scott said, that's not the case people

0:27:17.480 --> 0:27:21.160
<v Speaker 2>assume that they're just gonna get negative reactions, they get

0:27:21.200 --> 0:27:23.400
<v Speaker 2>a lot of positive fascinating.

0:27:23.480 --> 0:27:26.520
<v Speaker 8>A lot of people think they're just deployed to gather

0:27:26.720 --> 0:27:29.439
<v Speaker 8>negative feedback, and it's actually quite the opposite. You'd be

0:27:29.480 --> 0:27:35.000
<v Speaker 8>surprised how heavily weighted the positive feedback actually is. Really

0:27:35.040 --> 0:27:38.480
<v Speaker 8>and I think as humans were kind of wired to

0:27:38.600 --> 0:27:42.120
<v Speaker 8>want to share feedback good or bad, but people generally

0:27:42.240 --> 0:27:45.000
<v Speaker 8>like to share positive feedback without a doubt.

0:27:45.080 --> 0:27:48.680
<v Speaker 6>I could see out a store like a convenience thing,

0:27:48.760 --> 0:27:52.639
<v Speaker 6>and you know service cash year is just friendly, nice, whatever, easy.

0:27:53.080 --> 0:27:54.800
<v Speaker 6>I can see smashing a positive for sure.

0:27:58.040 --> 0:28:00.480
<v Speaker 2>All right, So that was happy or not. We're gonna

0:28:00.520 --> 0:28:03.920
<v Speaker 2>take a break. When we come back. We're bringing back

0:28:04.040 --> 0:28:07.320
<v Speaker 2>one of my favorite segments, Dev's Hot Takes.

0:28:09.440 --> 0:28:11.359
<v Speaker 7>All right, we're curry segment. We done once.

0:28:12.080 --> 0:28:31.080
<v Speaker 1>This is our second time doing it. All right, welcome back.

0:28:31.960 --> 0:28:35.439
<v Speaker 2>It is time, ladies and gentlemen start the music for

0:28:35.520 --> 0:28:48.080
<v Speaker 2>Dev's Hot Takes. Sometimes we do this dead silence, everyone's waiting.

0:28:48.240 --> 0:28:50.360
<v Speaker 2>Sometimes we do these at the end of episodes. The

0:28:50.400 --> 0:28:51.560
<v Speaker 2>people have been asking for.

0:28:51.560 --> 0:28:53.560
<v Speaker 7>Him all the time. Sometime we do them.

0:28:55.040 --> 0:29:00.280
<v Speaker 2>This So so fellas last night I went to the movies.

0:29:00.400 --> 0:29:01.760
<v Speaker 1>Oh nice, I saw.

0:29:01.800 --> 0:29:04.600
<v Speaker 2>I saw a project till Mary, beautiful film. You should

0:29:04.640 --> 0:29:07.719
<v Speaker 2>bring baby Lula to it. Good family film. Okay, I

0:29:07.800 --> 0:29:11.920
<v Speaker 2>got there late, which at the movies is early, So

0:29:11.960 --> 0:29:14.160
<v Speaker 2>I got there about fifteen twenty minutes.

0:29:14.680 --> 0:29:17.000
<v Speaker 1>You know, trailers were still still showing trailer.

0:29:17.560 --> 0:29:19.320
<v Speaker 7>Probably just started the trailers and they said through like.

0:29:19.280 --> 0:29:20.800
<v Speaker 1>Fifteen twenty minutes more trailers.

0:29:20.920 --> 0:29:21.280
<v Speaker 3>Damn.

0:29:22.120 --> 0:29:24.920
<v Speaker 2>Here's here's a thing about when you go to the movies.

0:29:25.240 --> 0:29:29.400
<v Speaker 2>It's one thing to show thirty forty minutes to trailers. Yeah,

0:29:29.440 --> 0:29:32.960
<v Speaker 2>it should be illegal, I know, to show God damn

0:29:33.920 --> 0:29:40.640
<v Speaker 2>Amazon commercials, Geico commercials. Yeah, you should not be allowed

0:29:40.680 --> 0:29:42.960
<v Speaker 2>to show a commercial once the trailers start.

0:29:43.000 --> 0:29:45.520
<v Speaker 6>Yeah, if you're doing that in the pre yeah, the

0:29:45.560 --> 0:29:49.080
<v Speaker 6>pre pre moment before the trailers you have whatever Guico,

0:29:49.200 --> 0:29:50.720
<v Speaker 6>Amazon and Maria Minunos.

0:29:50.800 --> 0:29:51.920
<v Speaker 1>Yes, that's fine.

0:29:52.000 --> 0:29:55.640
<v Speaker 7>And trivia like trivia trivia. Yeah, that's that's fine. Once

0:29:55.680 --> 0:29:57.040
<v Speaker 7>it's time and its trailer time.

0:29:57.200 --> 0:30:01.000
<v Speaker 6>Once I'm watching real trailers, real commercial paid to be here.

0:30:01.160 --> 0:30:05.080
<v Speaker 2>I don't need to see a double ad when it's

0:30:05.120 --> 0:30:08.040
<v Speaker 2>twenty five minutes after the movie was already supposed to start.

0:30:08.120 --> 0:30:09.600
<v Speaker 3>So wait, and this is a long n I don't

0:30:09.600 --> 0:30:12.520
<v Speaker 3>think I've run into this. You saw trailers and then

0:30:12.600 --> 0:30:14.160
<v Speaker 3>you saw Adams mixed.

0:30:15.200 --> 0:30:16.200
<v Speaker 1>They try to fool you.

0:30:16.320 --> 0:30:18.120
<v Speaker 6>Yeah, so it'll be like whatever, It'll be like a

0:30:18.200 --> 0:30:21.360
<v Speaker 6>Rolex commercial or something in there, and it's like and

0:30:21.600 --> 0:30:23.880
<v Speaker 6>they're they're like so highly produced for it.

0:30:23.880 --> 0:30:24.320
<v Speaker 7>They start.

0:30:24.320 --> 0:30:25.960
<v Speaker 6>You're like, yeah, well they didn't they didn't show the thing,

0:30:26.000 --> 0:30:28.240
<v Speaker 6>and you're like, what movie is this? And then it's like, oh,

0:30:28.360 --> 0:30:30.880
<v Speaker 6>or it's a range Rover commercial. It's the one there's like,

0:30:30.920 --> 0:30:34.320
<v Speaker 6>who's the guy from White Lotus THEO James. Yeah, he'll

0:30:34.360 --> 0:30:38.959
<v Speaker 6>be there driving around, not in a movie. Wow, I

0:30:38.960 --> 0:30:39.680
<v Speaker 6>haven't run into this.

0:30:39.680 --> 0:30:40.480
<v Speaker 3>What theater did you?

0:30:40.920 --> 0:30:44.200
<v Speaker 2>It's you know, we're regal heads here. So if I'm president,

0:30:44.480 --> 0:30:46.560
<v Speaker 2>I'm passing a lot. First of all, you should have

0:30:46.640 --> 0:30:49.640
<v Speaker 2>to tell people what time movie actually starts. Well, yeah,

0:30:49.680 --> 0:30:51.400
<v Speaker 2>I need to plan my day if you're not going

0:30:51.440 --> 0:30:53.959
<v Speaker 2>to start the movie till eight twenty. I had about,

0:30:54.080 --> 0:30:56.400
<v Speaker 2>you know, fifteen twenty minutes worth of stuff I could

0:30:56.400 --> 0:30:57.520
<v Speaker 2>have did before seeing the movie.

0:30:57.640 --> 0:30:59.800
<v Speaker 3>Yeah, and what's what's even at big?

0:30:59.840 --> 0:31:02.959
<v Speaker 6>The is like that. It's it kind of varies as

0:31:03.000 --> 0:31:04.920
<v Speaker 6>far as it wouldn't actually start. Because sometimes if you

0:31:05.480 --> 0:31:07.800
<v Speaker 6>not not at like a prime time seven PM or

0:31:07.800 --> 0:31:08.760
<v Speaker 6>something that's gonna.

0:31:08.560 --> 0:31:09.640
<v Speaker 7>Have the standard trailers.

0:31:09.680 --> 0:31:12.000
<v Speaker 6>But if you go sometimes to a noon or something,

0:31:13.200 --> 0:31:14.520
<v Speaker 6>there might not even be any trailers.

0:31:14.600 --> 0:31:16.080
<v Speaker 1>Yeah trailers they'll show.

0:31:15.880 --> 0:31:18.160
<v Speaker 6>It, which is nice, like halfway through the movie. Yeah,

0:31:18.200 --> 0:31:21.920
<v Speaker 6>So like if you're used to the AMC regal lifestyle,

0:31:22.160 --> 0:31:23.520
<v Speaker 6>basically you got thirty minutes.

0:31:24.280 --> 0:31:26.160
<v Speaker 7>You can't take that luxury all the time.

0:31:26.560 --> 0:31:32.280
<v Speaker 2>I got burned back during what's that movie Widows? Windows?

0:31:32.360 --> 0:31:37.320
<v Speaker 6>Widows Widows the Steve McQueen, No windows, what's with the

0:31:37.360 --> 0:31:43.280
<v Speaker 6>bank with the lady with the hair? Oh well, I

0:31:43.320 --> 0:31:45.160
<v Speaker 6>was like, wow, you're talking about a movie from five

0:31:45.240 --> 0:31:46.760
<v Speaker 6>years like eight years ago.

0:31:47.400 --> 0:31:50.720
<v Speaker 1>Earl weapons. I showed up windows.

0:31:51.320 --> 0:31:53.280
<v Speaker 7>I mean they're looking through the windows.

0:31:53.840 --> 0:31:56.120
<v Speaker 1>To be fair, there are no weapons in the movie.

0:31:56.200 --> 0:31:57.840
<v Speaker 6>Hey there's the one that they imagine and it's not

0:31:57.880 --> 0:31:58.680
<v Speaker 6>about school shooting.

0:31:59.600 --> 0:32:03.160
<v Speaker 2>Yeah yeah, but I showed up to that ten minutes late.

0:32:03.480 --> 0:32:05.719
<v Speaker 2>I was like, oh, I got plenty of time. The

0:32:05.760 --> 0:32:06.960
<v Speaker 2>movie was already started.

0:32:07.200 --> 0:32:09.680
<v Speaker 6>D happened to me they should be we should be

0:32:09.680 --> 0:32:11.240
<v Speaker 6>on the ticket, or it should alert.

0:32:11.080 --> 0:32:13.600
<v Speaker 2>You, yes, something to be online or something, say it's

0:32:13.600 --> 0:32:17.320
<v Speaker 2>gonna start fifteen twenty minutes no reason, and I get worried.

0:32:17.400 --> 0:32:19.000
<v Speaker 2>You know, I'm I'm someone who likes to be there

0:32:19.040 --> 0:32:21.760
<v Speaker 2>even before no risks. I said ten minutes, you're always

0:32:21.760 --> 0:32:23.960
<v Speaker 2>safe with ten minutes. Yeah, I show up, the kids

0:32:24.000 --> 0:32:25.320
<v Speaker 2>are already gone.

0:32:26.080 --> 0:32:27.320
<v Speaker 7>Damn, I didn't even see the kids.

0:32:27.400 --> 0:32:28.560
<v Speaker 1>Thank God, I know the kids.

0:32:28.840 --> 0:32:31.200
<v Speaker 7>What the hell is going on here? What's the problem.

0:32:31.280 --> 0:32:34.560
<v Speaker 2>I've been to regal movies where it's been thirty minutes

0:32:35.000 --> 0:32:38.720
<v Speaker 2>of trailers and people show up thirty minutes into the movie.

0:32:39.280 --> 0:32:41.120
<v Speaker 1>You were an hour late to the time.

0:32:41.160 --> 0:32:42.880
<v Speaker 6>That is on you Like they're treating it like it's

0:32:42.880 --> 0:32:44.760
<v Speaker 6>the twenties or something, and it's just like you just

0:32:44.760 --> 0:32:46.520
<v Speaker 6>show up to the movies and you just sit through whatever.

0:32:47.200 --> 0:32:48.720
<v Speaker 7>It's like, what's going on?

0:32:48.800 --> 0:32:53.320
<v Speaker 2>You paid twenty five dollars to be an hour late.

0:32:53.520 --> 0:32:55.400
<v Speaker 1>I don't get it. Well, the thing will say, I

0:32:55.440 --> 0:32:57.320
<v Speaker 1>want my money back, I'm gonna see another showtime.

0:32:57.440 --> 0:33:00.000
<v Speaker 6>Yeah, especially now you can you can basically refund anath tickets.

0:33:00.040 --> 0:33:00.200
<v Speaker 1>Yeah.

0:33:00.200 --> 0:33:02.680
<v Speaker 7>I feel like the thing with the.

0:33:02.440 --> 0:33:06.040
<v Speaker 3>Commercials that's so sinister. I feel like is that we've got,

0:33:06.400 --> 0:33:09.520
<v Speaker 3>you know, kind of a social somewhat of a social

0:33:09.520 --> 0:33:12.960
<v Speaker 3>agreement that if you pay money for something, you don't

0:33:13.000 --> 0:33:16.760
<v Speaker 3>get advertisements exactly. You pay for the Netflix without ads,

0:33:16.840 --> 0:33:19.120
<v Speaker 3>or like you pay for YouTube premium or whatever.

0:33:19.560 --> 0:33:22.680
<v Speaker 6>If I'm paying for this movie ticket and I have

0:33:22.840 --> 0:33:23.760
<v Speaker 6>to see ads.

0:33:24.400 --> 0:33:27.160
<v Speaker 3>Trailers are another thing because you're they're trailers for other

0:33:27.280 --> 0:33:31.280
<v Speaker 3>movies you might be interested with, like commercials for cars.

0:33:30.880 --> 0:33:32.880
<v Speaker 7>And ship That's disgusting.

0:33:32.960 --> 0:33:35.360
<v Speaker 6>You should be paying me to show that the commercials

0:33:35.360 --> 0:33:36.240
<v Speaker 6>for the theater you're in.

0:33:36.720 --> 0:33:40.200
<v Speaker 7>We know, I know, we love the Nicole Kidman thing.

0:33:40.280 --> 0:33:40.880
<v Speaker 1>I get it.

0:33:41.080 --> 0:33:44.000
<v Speaker 7>But I'm here already. Yeah, show that on TV.

0:33:44.520 --> 0:33:46.080
<v Speaker 6>Yeah, why don't they show that on TV?

0:33:47.360 --> 0:33:52.640
<v Speaker 7>Hello? Like this is cool? Yeah, I'm here. You don't

0:33:52.680 --> 0:33:53.480
<v Speaker 7>need to tell me to cool.

0:33:53.680 --> 0:33:55.600
<v Speaker 6>It's like a pep talkers.

0:33:55.000 --> 0:33:57.000
<v Speaker 7>No sense.

0:33:57.160 --> 0:34:01.360
<v Speaker 1>Thank Hey.

0:34:01.760 --> 0:34:05.000
<v Speaker 2>In case you missed it, Manny's new book, Colored People

0:34:05.120 --> 0:34:07.760
<v Speaker 2>Time is out anywhere you buy books. We're going to

0:34:07.840 --> 0:34:10.440
<v Speaker 2>link to it and show notes if you enjoy the

0:34:10.520 --> 0:34:13.959
<v Speaker 2>humor and heart of this show, the love it.

0:34:13.880 --> 0:34:15.000
<v Speaker 1>To collection of essays.

0:34:15.600 --> 0:34:17.239
<v Speaker 2>I really love it, and I'm not just saying that

0:34:17.360 --> 0:34:20.760
<v Speaker 2>because he's my friend. No such thing as a production

0:34:20.920 --> 0:34:24.400
<v Speaker 2>of kaleidoscope content. Our executive producers r Kay Osborne and

0:34:24.480 --> 0:34:25.480
<v Speaker 2>manghest Kaakadur.

0:34:25.800 --> 0:34:29.320
<v Speaker 1>The show was created by Manny Noah and me Devin.

0:34:29.520 --> 0:34:33.319
<v Speaker 2>Theming credit song by Manny, mixing for this episode by

0:34:33.440 --> 0:34:36.880
<v Speaker 2>Steve Bone, and thank you to Tyler Hale for some

0:34:37.040 --> 0:34:40.600
<v Speaker 2>additional production on this episode. Our guest to speak was

0:34:40.600 --> 0:34:44.000
<v Speaker 2>Scott Erickson from Happy or Not. There's actually a great

0:34:44.040 --> 0:34:46.880
<v Speaker 2>New Yorker piece about Happy or Not by David Owen

0:34:46.880 --> 0:34:49.320
<v Speaker 2>that we're going to link to in our show notes,

0:34:49.520 --> 0:34:52.279
<v Speaker 2>so check that out.

0:34:53.320 --> 0:34:55.440
<v Speaker 1>This is not just thing that show. To subscribe to

0:34:55.440 --> 0:34:56.080
<v Speaker 1>our newsletter.

0:34:56.560 --> 0:35:00.640
<v Speaker 2>If you have feedback for us or question, can email

0:35:00.719 --> 0:35:05.160
<v Speaker 2>us at Manny Noahdevin at gmail dot com, or if

0:35:05.160 --> 0:35:07.400
<v Speaker 2>you're in a US you can leave us a voicemail

0:35:07.719 --> 0:35:09.879
<v Speaker 2>call the number in our show notes, and who knows,

0:35:09.960 --> 0:35:13.640
<v Speaker 2>we may do an entire episode based on your question. Emma,

0:35:13.880 --> 0:35:15.680
<v Speaker 2>thanks for running in. We had a lot of fun

0:35:15.719 --> 0:35:18.240
<v Speaker 2>getting to the bottom of this one. We'll see y'all

0:35:18.280 --> 0:35:18.880
<v Speaker 2>next week.

0:35:19.600 --> 0:35:24.400
<v Speaker 1>Hell's Hell's hells He he knows, he knows such things.