Speaker 1: I'm Anny, this is Devin, and this is no such thing.
Speaker 2: Show we settle are the arguments in yours by actually
Speaker 2: doing the research on today's episode, are you happy or not?
Speaker 2: A deep dive into those bathroom reaction buttons.
Speaker 3: There's no no such thing, no such thing. No touch than.
Speaker 2: Touch thank no touch thank all Right, So today's episode
Speaker 2: was actually inspired by a listener named Emma.
Speaker 4: Hey, guys, my question is what is the purpose of
Speaker 4: immediately action in person reviews, like when they ask you
Speaker 4: to hit a smile or fri anny face after you
Speaker 4: go to the bathroom. I just was asked to sell
Speaker 4: out one of the post office. I know that most
Speaker 4: online reviews help with Google ratings, but it doesn't seem
Speaker 4: like those in personal ones would contribute to that. And
Speaker 4: it's also hard to believe that they actually care enough
Speaker 4: to look at the reviews in these places.
Speaker 5: Thinks by the bathroom one is really interesting to me,
Speaker 5: so many other ones to make more sense, Like you know,
Speaker 5: now when you do to tap to pay, sometimes they
Speaker 5: like they got the at the restaurant, they got the dumbs.
Speaker 1: Up down usually skip it whatever.
Speaker 2: But that makes sense because it's like, oh, we're getting
Speaker 2: a lot of dumbs down.
Speaker 1: Based on the media. Yeah, it's an immediate Why is
Speaker 1: there thumbs down to you? Yeah, doing it? But the
Speaker 1: bathroom one one is a physical button in airports.
Speaker 6: Yeah, that's where I first noticed it. Yeah, I feel
Speaker 6: like stadiums.
Speaker 1: Yes, I have it. Now, Like how did we do it?
Speaker 7: Because it's like gas stations, random places sometimes and.
Speaker 6: Those kind of super public places.
Speaker 3: It's not like our choices matter.
Speaker 1: Yes, we need we have after it's not an option.
Speaker 6: My thought when I read this question was I that
Speaker 6: those things probably are barely even doing anything or no
Speaker 6: one's looking at it. It's it's purely just like a
Speaker 6: maybe I'm mad because I had to wait in line,
Speaker 6: and now I get to do this and it makes
Speaker 6: you feel better and it might stop me from going off.
Speaker 7: Yes, I don't online or something.
Speaker 1: I don't got to find a person already. I'm done.
Speaker 3: I'm done, So this would be somewhat of a conspiracy.
Speaker 1: Yeah.
Speaker 3: I think they're putting that out there and they know
Speaker 3: that it doesn't.
Speaker 1: It's like the button thing at a crosswalk.
Speaker 2: Oh yeah, where you know so much of them are
Speaker 2: not even connected, right, Yeah.
Speaker 8: Only two hundred and fifty nine of the twelve hundred
Speaker 8: crosswalk buttons in San Francisco actually change a traffic pattern.
Speaker 2: Meanwhile, in New York City, just one hundred of the
Speaker 2: one thousand worked in twenty eighteen.
Speaker 1: But you get there and you press the button and
Speaker 1: you think, okay.
Speaker 6: I pressed the button to change someone got to sleep.
Speaker 2: And then thirty seconds later it changes, and you're like
Speaker 2: that was because of me.
Speaker 6: Yeah, they would have just you know, have never stopped.
Speaker 2: So maybe it's something that that like to that, like
Speaker 2: you're saying, it's like okay.
Speaker 6: Yeah, kind of just like t s as like kind
Speaker 6: of of yes, doing something.
Speaker 2: Like we care about your opinion on this thing. Yeah,
Speaker 2: go ahead press that butt But not even connected that.
Speaker 6: Do you guys ever press those buttons? I was, I was,
Speaker 6: I have, I think, but not again, not thinking it's
Speaker 6: gonna do anything.
Speaker 7: Maybe almost more just like a something to do.
Speaker 6: Yeah, you know, I've got a curious mind.
Speaker 3: You just want to let my opinions be know, it's
Speaker 3: just like a fidget spinner on the way out of
Speaker 3: the bathroom.
Speaker 7: Yeah, I guess.
Speaker 6: I'm also thinking like if I have hit them, I've
Speaker 6: never hit the happy one, probably always hit the deep red.
Speaker 7: I like that.
Speaker 1: I do like that.
Speaker 7: It's not just happy and sad. It's like there's four
Speaker 7: usually in the milaious ones, so it's.
Speaker 6: Really upset, kind of upset. Okay, really I like that gradient.
Speaker 2: So it's been a few weeks since we had our
Speaker 2: last discussion about those buttons in the bathroom. So I
Speaker 2: found the company behind most of those devices.
Speaker 1: Their name is Happy or Not and I spoke with
Speaker 1: Scott Erickson.
Speaker 8: And I am the VP of US sales and global
Speaker 8: channels and Happy or.
Speaker 2: Not Happy or Not, like I said, as the company
Speaker 2: behind most of those instant reaction buttons.
Speaker 1: It is a Finish based company. Hmmm, which is funny.
Speaker 2: Because Finland last eight years happiest country, Happy.
Speaker 1: Or Not pretty happy.
Speaker 3: Maybe the ability to give feedback in so many public places.
Speaker 1: Has made them more happy.
Speaker 3: It's to them feeling feeling heard and respected.
Speaker 2: So the founder actually came up with the initial idea
Speaker 2: when he was a teenager, a.
Speaker 8: Guy named Hickey Vannen, and he was actually shopping in
Speaker 8: a retail store somewhere in Finland and.
Speaker 2: He couldn't find someone to help him. So we've all
Speaker 2: been in a place where you're like, oh, like you
Speaker 2: want to complain, but like you don't want to go
Speaker 2: find a manager.
Speaker 1: You're not going to like put in famously. Yeah.
Speaker 2: So he was like, man, it would be cool if
Speaker 2: there was a quick way to get feedback.
Speaker 8: And he had this moment of inspiration, like there's got
Speaker 8: to be a way to easily share that sentiment with
Speaker 8: that particular company.
Speaker 2: He was a teenager at the time, so he didn't
Speaker 2: really do anything about it, but he came back to
Speaker 2: the idea. And the quoting in Finland is if you
Speaker 2: have like a startup idea, the government will actually give
Speaker 2: you some money.
Speaker 1: Wow.
Speaker 2: They got a lot of startup money from the government
Speaker 2: of Finland to put this idea together. So the company
Speaker 2: has a few different devices where mostamiliar with, like the
Speaker 2: four emoji version. They also have like iPads and other things.
Speaker 2: But I realized last time we did a pretty bad
Speaker 2: job of actually explaining what it looks like. So I'm
Speaker 2: actually gonna send a photo here.
Speaker 3: What I'm looking at here is essentially a stand with
Speaker 3: a device on at the top of the stand and
Speaker 3: it says please rate our service today, And there's four
Speaker 3: emoji options, two smiley faces, one really dark green, one
Speaker 3: lighter green, two frownie faces, one kind of red and
Speaker 3: then the final one is very red.
Speaker 1: So this is what we sucked up last time. There's
Speaker 1: no neutral option here.
Speaker 3: Yeah, this is really happy or not. Yeah, you gotta
Speaker 3: pick a side.
Speaker 8: There's no mes so we take the neutral out of it.
Speaker 8: You're either really happy, you're happy, you're unhappy, or you're
Speaker 8: really unhappy. So we truly do force that person. You
Speaker 8: got to pick one exactly to tell us what's out
Speaker 8: of the fence.
Speaker 1: They' wrong.
Speaker 8: There's no middle ground for us, because we don't think
Speaker 8: the middle ground actually does anything as you're describing.
Speaker 2: We've done plenty of surveys whereas there there's a lot
Speaker 2: of neutral yes, and they're annoying and I always.
Speaker 7: Said I use them, yeah, but we probably get it
Speaker 7: and they're like what.
Speaker 3: Yeah, so yeah.
Speaker 2: The big thing is there's no neutral option on the device.
Speaker 2: You gotta you know, you gotta pick you happy or not.
Speaker 2: And the most shocking thing to me is someone is
Speaker 2: actually looking at this data.
Speaker 1: How real time is this? Is this something that you're collecting?
Speaker 2: I pressed the button in that data as being transferred automatically?
Speaker 1: Does it happen in batches? Is it?
Speaker 2: You know a couple of days later that you're able
Speaker 2: to sort of look at it collectively or is it you.
Speaker 1: Know, just in the moment.
Speaker 8: It is indeed real time. And all of our devices
Speaker 8: have a SIM card in them, so they act like
Speaker 8: a cellular device, so they're transmitting via cellular network. As
Speaker 8: soon as you make it live, it's transmitting had a
Speaker 8: live in real time, which again is the true essence
Speaker 8: of what we're trying to do for our customers.
Speaker 2: Did A big thing too, is that they're collecting this
Speaker 2: data as the thing is happening. Right, A lot of
Speaker 2: surveys are asking you about a moment in your past.
Speaker 2: You know, you're leaving the bathroom and you are immediately
Speaker 2: like was that bathroom clean or not? You're not thinking
Speaker 2: back to that's powerful was the bathroom clean? It's very powerful.
Speaker 6: Well, because it's like, especially something seemingly as innocuous as
Speaker 6: an airport bathroom, even if I have a you know,
Speaker 6: say there's no toilet paper or something's missing, I'm not
Speaker 6: happy with the situation. Yeah, if someone reached out a
Speaker 6: month later like, hey, we know you flew into lax,
Speaker 6: what'd you think unless something really horrible happened, I'm going
Speaker 6: to just be like, yeah, I'm not doing.
Speaker 3: This click now do real time, meaning when I press
Speaker 3: frowny face, it's gonna be like nine to fourteen pms. Okay, wow,
Speaker 3: that is.
Speaker 6: Very Not only that, but someone if they're looking at it,
Speaker 6: could see that, could see right, not like a lot
Speaker 6: of it and yeah wow yeah.
Speaker 2: So let me let me play this bite that's going
Speaker 2: to talk about how to sort of look at this
Speaker 2: data in real time.
Speaker 8: Circling back to my restroom use case example. So we're
Speaker 8: helping those airport operations teams monitor the cleanests of those
Speaker 8: restrooms where our devices are deployed, and then on the
Speaker 8: back end, we're collecting all of those feedback data points
Speaker 8: and displaying it to them in a clean, simple to
Speaker 8: use analytics dashboard so they can monitor the trends every
Speaker 8: single day, all day long. And then we even have
Speaker 8: an alert mechanism, so if things are trending south where
Speaker 8: we know there could be a problem with feedback, we
Speaker 8: can alert staff in real time so they can take
Speaker 8: the necessary action to go improve the cleanness of that
Speaker 8: specific restroom.
Speaker 3: M HM.
Speaker 2: So you could send out basically like you're saying a
Speaker 2: push alert A you know, the bathroom by Toronto A
Speaker 2: is getting a lot of uh, you know.
Speaker 1: Mad faces exactly, So say many goes in there.
Speaker 2: Just fux it up, bad situation, nasty ship all over
Speaker 2: the floor, which has never happened never.
Speaker 1: I'm just saying this for example.
Speaker 7: Yeah, it's not you, man, not you, it's a guy.
Speaker 1: Named man in the bathroom of an airport.
Speaker 6: Sure so then handsome tall guy.
Speaker 2: So then there's you know, fifteen twenty minutes that everybody
Speaker 2: just read rare smiley face, horrible, nasty as cross so happy.
Speaker 2: The people who work at that airport could get an
Speaker 2: alert on their phone saying, oh go check out bath
Speaker 2: from their terminal. A we got a lot of reds,
Speaker 2: and that is that's not the norm at this time
Speaker 2: of day.
Speaker 3: This is kind of game changing to me that this
Speaker 3: is happening in real time, the fact.
Speaker 1: That anyone is looking at it at any point.
Speaker 6: I basically thought those things weren't even plugged in, yes,
Speaker 6: or whatever would be. I thought it was literally like
Speaker 6: a board game or something with a little button that.
Speaker 1: Yeah.
Speaker 3: Now here's a question. Have either of you seen what
Speaker 3: happens to the screen after you press one of the buttons?
Speaker 3: Does you say, like it's just like a screen it's
Speaker 3: literally there's literally four buttons, so it doesn't say like
Speaker 3: your response has been sent to.
Speaker 7: It doesn't even I don't even think they light up
Speaker 7: when you press.
Speaker 6: It's literally it's like if you press the light switch
Speaker 6: and nothing happened.
Speaker 7: Ye, that's how it would feel.
Speaker 1: It's like pressing a button on a remote.
Speaker 7: I see yeah, yeah there's no TV.
Speaker 1: Yeah there's no TV if it's registering.
Speaker 3: But there is something happening. You're turning on a TV
Speaker 3: somewhere exactly.
Speaker 7: You couldn't be.
Speaker 1: You could be. No, you definitely are.
Speaker 2: And they have they have versions that are more complicated,
Speaker 2: like I've haads, it's stuff that are more thorough. But
Speaker 2: the ones that we are we say the most popular
Speaker 2: ones are just the four buttons.
Speaker 1: There's no and a question. That's it. It's simple, simple.
Speaker 3: I feel like we have to test this.
Speaker 1: You're gonna go pressing.
Speaker 3: It's maybe not worth going through airport security, but we
Speaker 3: just start hitting that red butt.
Speaker 7: You need such scale.
Speaker 1: Yes. The thing too is they can protect against people.
Speaker 6: If you were pressing a million times all at once, yeah,
Speaker 6: that's not going to really register versus Okay, we got
Speaker 6: an hour.
Speaker 1: And it takes time.
Speaker 3: For something is still there.
Speaker 2: Yeah, so a manager can't just go and just press
Speaker 2: during green greener and green, green green.
Speaker 3: Wow, they've thought of everything in the bamart.
Speaker 2: But there's also something very shocking about these devices.
Speaker 1: Shocking there's a camera in them.
Speaker 7: Oh what the fuck.
Speaker 3: This, I did not know, camera in a bathroom, immediately
Speaker 3: raising some red flags.
Speaker 2: All right, we are going to take a quick break
Speaker 2: and when we get back, what the hell are cameras
Speaker 2: doing in these devices? There's also something very shocking about
Speaker 2: these devices, shocking there's a camera in them.
Speaker 3: Oh what the fuck this, I did not know, camera
Speaker 3: in a bathroom, immediately raising some red flags.
Speaker 8: So there is a camera in the device, and we're
Speaker 8: not taking photos of anyone, but we are assessing via
Speaker 8: some AI technology to allow us to predict that person's
Speaker 8: age and gender, and that can generate a number of benefits.
Speaker 8: But one of the main benefits is automatically filtering out
Speaker 8: feedback from certain age groups. As you can imagine, a
Speaker 8: lot of kids are drawn to using their devices out
Speaker 8: there in the wild exactly, So that kind of technology
Speaker 8: allows us to automatically filter out all of the feedback
Speaker 8: from that age group because we know our customers probably
Speaker 8: don't view that as true feedback.
Speaker 2: So when you're so, you're are you using this the
Speaker 2: agent gender data just to weed stuff out or do
Speaker 2: you also use it as say, hey, we're noticing that,
Speaker 2: you know a lot of older people are giving you know,
Speaker 2: negative reviews to you know, let's say a restaurant. You know,
Speaker 2: maybe that's a segment that the music is too loud
Speaker 2: or something. You know, it's like, are you how are
Speaker 2: y'all using that age data?
Speaker 8: Yeah, so filtering out age data is one definitive use case.
Speaker 8: But let me give you another practical use case in
Speaker 8: one of our customers in Europe airport specifically, they're using
Speaker 8: this device to measure feedback in their like food court area,
Speaker 8: and they had transition to requiring passengers to order basically
Speaker 8: through a kind of a QR code approach, and as
Speaker 8: you can imagine, the older generation is not totally thrilled
Speaker 8: with that kind of ordering model, and the feedback through
Speaker 8: again this demographic based approach highlighted that like that category
Speaker 8: of of demographic was just not happy with that change
Speaker 8: that they implemented in the airport. So they fixed it
Speaker 8: and take a while, guess what happened feedback went back
Speaker 8: the other direction as far as the general satisfaction of
Speaker 8: passengers in that area.
Speaker 7: Well, yeah, because my thought was obviously the kids thing.
Speaker 6: But then I was like, oh, you could also then
Speaker 6: filter that kind of you know, the Karens, you know,
Speaker 6: be like you know, they're they're not going.
Speaker 7: To be satisfied as a fife. Yeah, so like, yeah,
Speaker 7: we're going to cut out the trash.
Speaker 6: Yeah, we're going to cut out this segment and under fourteen.
Speaker 3: Groc please under fourteen boys and forty plus year old
Speaker 3: white women from the responses.
Speaker 7: Yeah, they're resting up with the data too much. It's
Speaker 7: not fair the outliers.
Speaker 3: Yeah, that is crazy though. The camera thing, I mean,
Speaker 3: it makes sense from their use case of wanting to
Speaker 3: filter out people who are more likely to be just
Speaker 3: fucking around on them. Yeah, but that does raise some
Speaker 3: concerns about just like, Okay, my child's is being recorded
Speaker 3: in the bathroom.
Speaker 2: And this is not a device that you would I
Speaker 2: have similized that there's no indication that there there's a camera.
Speaker 6: When I think of them, Oh my god, I'm sure
Speaker 6: there's a small dot somewhere. Now keep an eye out,
Speaker 6: But I imagine this is something that came on later.
Speaker 2: So yeah, they actually started introducing cameras post COVID. So
Speaker 2: remember COVID happens in twenty twenty. Oh, we don't want
Speaker 2: to touch stuff, yes, So in March of twenty twenty one,
Speaker 2: they introduce a device that recognized gestures versus touch an
Speaker 2: actual button. So you would hold up a certain amount
Speaker 2: of fingers which would indicate whether you're happy or not.
Speaker 2: So you'd put up like two fingers, which will be
Speaker 2: like a smiley face, and then it would recognize it
Speaker 2: on the device. So that was how it started, and
Speaker 2: then it later evolved so that in twenty twenty three
Speaker 2: they started using a similar system to capture demographic data,
Speaker 2: like he was saying, age and gender. And now it's
Speaker 2: on all their devices, but the people who are buying them,
Speaker 2: so like you know, the stores, any airports or whatever,
Speaker 2: they have to opt into having it on.
Speaker 7: Oh I see.
Speaker 6: And to be fair, as far as the bathroom concern is,
Speaker 6: they're always positioned on the entryway. Yeah, yeah, you're not
Speaker 6: going it's even around the corner from where you'd be
Speaker 6: even by the sinks.
Speaker 3: Yeah yeah, but you can imagine. But yeah, certain oh yeah,
Speaker 3: these days politicians.
Speaker 2: Hey, and I asked them, I didn't even notice thing
Speaker 2: had a camera. How you protected my security, my privacy? Yes,
Speaker 2: you say, well, let me ask you this. So you're,
Speaker 2: like you said, you're not taking or storing photos of people.
Speaker 2: So what happens with how how do you protect customer data?
Speaker 2: Because I would imagine most people don't even realize that
Speaker 2: that's happening when you're pressing the buttons. So how do
Speaker 2: you make sure that that data is not, you know,
Speaker 2: doesn't end up somewhere.
Speaker 8: Yeah, this is getting probably a little bit technical, but
Speaker 8: just generally speaking, we're not storing anything on the actual
Speaker 8: device nor in the cloud, So rest assured to your listeners,
Speaker 8: there's no privacy concerns of any kind. We're simply just
Speaker 8: taking what we call a vector analysis of that person's face,
Speaker 8: and that allows us to map it against a predictive
Speaker 8: method to predict the age and the gender.
Speaker 1: Gotcha.
Speaker 2: So it's not I would imagine the devices are not
Speaker 2: being trained on the data that it's being inputed. It's
Speaker 2: taking sort of whatever prompt you have already given it
Speaker 2: and implying it in that instant, and then the photo
Speaker 2: is gone.
Speaker 1: Yes, does that make sense?
Speaker 8: Yeah, you're describing correctly. Although there is no photo, there's
Speaker 8: no there's a record of any kind that has maintained.
Speaker 1: So not gonna lie. You know.
Speaker 2: I went into this thinking I was just talking about buttons.
Speaker 2: Now we're talking about AI and privacy concerns.
Speaker 1: Yeah, Sonny, you know.
Speaker 2: I reached out to Jason Kiebler, he's a tech report
Speaker 2: at four Form Media, to get some insight into like.
Speaker 1: Should we be concerned about this? You know, what's happening here.
Speaker 3: So I'm concerned.
Speaker 1: He was pretty shocked.
Speaker 2: That there were cameras, so he had some privacy concerns,
Speaker 2: not only about like the disclosures that they're recording you,
Speaker 2: but like holiday processing this data. So I reached back
Speaker 2: out to Happy or Not after I did the interview,
Speaker 2: and they reiterated what Scott said during the interview that
Speaker 2: the system does not collect, store, or transmit identifiable images
Speaker 2: or personal data. The AI detects a face and it
Speaker 2: creates a one and twenty eight dimensional vector based on
Speaker 2: it in real time. No actual photograph of the feedback
Speaker 2: giver's face is saved or uploaded anywhere. Happy or Not
Speaker 2: does not collect any personally identifiable data, so Jason's follow
Speaker 2: up to that was that, okay, if you're using an
Speaker 2: AI system to do this, first of all, AI being
Speaker 2: able to detect people's ages and genders, he said, is
Speaker 2: notoriously like not reliable. I also followed up with Matty Belichick,
Speaker 2: who you may remember as the AI researcher from Shell Game,
Speaker 2: who says, yeah, Jason is correct. These models are notoriously
Speaker 2: not great at detecting age and gender, even in perfect
Speaker 2: lab settings. He says the performance varies a lot by
Speaker 2: race and gender, saying they tend to perform worse with
Speaker 2: women of color, and he said, if they're not training
Speaker 2: these models on this new data, their models are going
Speaker 2: to be even worse. So Happy or Not responded saying
Speaker 2: that accuracy was validated through a combination of control testing
Speaker 2: and real world deployment prior to launch, ensuring performance across
Speaker 2: a range of environments and use cases with age and
Speaker 2: gender recognition achieving up to ninety five percent accuracy. Now
Speaker 2: I'm gonna call out there up to.
Speaker 3: Yeah, I mean that could be literally anything under.
Speaker 2: That could be one percent. It could be one percent
Speaker 2: that is worse. Up to up to means the most
Speaker 2: accurate is going to be is ninety five percent.
Speaker 1: It's never gonna get to one hundred. So in certain
Speaker 1: situations we're talking you.
Speaker 6: Know, stadiums are talking, thousands of airports even more, yeah,
Speaker 6: talking thousands of people every day. It could it could
Speaker 6: be thousands slipping through the craft.
Speaker 1: It could be up to being wrongly aged. It could
Speaker 1: be up to but you know, who knows.
Speaker 2: And this is the sort of thing where it's like, yeah,
Speaker 2: they're not going to share it with me, their AI
Speaker 2: data and video and.
Speaker 1: Sports on No.
Speaker 2: Yeah, I hope, we should hope not, but it is
Speaker 2: you know, we're also asked about like what is the
Speaker 2: likelihood that you know, something like this can be hacked.
Speaker 2: They said, everything's encrypted, you know, on the device itself.
Speaker 2: You can't get access to the data too. So you know,
Speaker 2: they said they put in a lot of precautions to
Speaker 2: make sure that whatever demographic data they are collecting on
Speaker 2: you is not traceable back to you. There's no photos
Speaker 2: or live streams or anything that is stored anywhere.
Speaker 6: Hmmm.
Speaker 2: And I did, but I did ask the disclosure question
Speaker 2: of just sort of like, okay, all this is fine,
Speaker 2: but like shouldn't you guys just say like, hey, here's
Speaker 2: a camera here.
Speaker 1: Yeah, and they're like.
Speaker 2: That's basically on the people who are buying these devices.
Speaker 2: Based on wherever you are, you should follow whatever local
Speaker 2: rules there are around or having disclose.
Speaker 3: Yeah, that information. Yeah, because I wondered if I mean
Speaker 3: it does sound.
Speaker 6: Illegal when you go when you go into say a
Speaker 6: bar or something, and they're filming something or whatever and
Speaker 6: it has the sign on the front line it.
Speaker 1: Might be recorded.
Speaker 7: Yeah, I guess it's basically that rule.
Speaker 6: And maybe I guess an airport probably does have that yah, yeah,
Speaker 6: you know or whatever, like most have it.
Speaker 2: We gotta look out to see if they're Yeah, because
Speaker 2: there's probably they would probably say it's the same.
Speaker 7: It's all under one thing.
Speaker 2: Yeah, like maybe got security cameras and there's a camera
Speaker 2: camera in the airport, and that camera is not going
Speaker 2: to be used, you know if there's a trial. Yeah,
Speaker 2: right right, and you stole something, they're not gonna be
Speaker 2: able to pull a happier not information.
Speaker 6: That's the real test theoretically. Well, here's what we do
Speaker 6: commit a crime, Yes, one of these things, no other witnesses. Yes,
Speaker 6: you see what happens.
Speaker 7: So I'll rob one of you guys, kill what they do?
Speaker 1: Kill one of us. Yeah, go to a bathroom a
Speaker 1: Happier or Not.
Speaker 7: Yeah, we know how to kill from episode three.
Speaker 2: You go on these devices and you do like a
Speaker 2: Jinx confession. I know if Friedman.
Speaker 7: Have killed I just killed this man in front of
Speaker 7: the Happier.
Speaker 6: My experience was great, green smile.
Speaker 2: That'll be true because then we'll know, Because then then
Speaker 2: you'll get like the FEDS. You know, you get police
Speaker 2: trying to Hey, you gotta give us this information. So
Speaker 2: if it is being stroyed anywhere, that would be yes,
Speaker 2: I will find out.
Speaker 3: We could even like pose as like yeah, someone who's
Speaker 3: looking for information just email them like, hey, I.
Speaker 6: Just got my friend who just got murdered in this bathroom.
Speaker 7: Hey, hey see the footage.
Speaker 3: I'm the FBI, the Federal Bureau of Investigation.
Speaker 1: Man was murdered in a JFK bathroom, and I will.
Speaker 7: View of the Happier Not.
Speaker 6: Could you slide me that link.
Speaker 7: Please unencrypt the vector?
Speaker 6: Please unencrypted eight dimensional vector.
Speaker 7: I think that'll really help with this case.
Speaker 2: Okay, So after this episode aired, we got some more
Speaker 2: clarification from Happier or Not. I initially asked them, are
Speaker 2: cameras standard on all of their new devices. They responded saying, yeah,
Speaker 2: cameras are standard on all new Smiley Touch devices. But
Speaker 2: what they didn't clarify is that Smiley Touch is a
Speaker 2: name just for their touchscreen devices, not all of their
Speaker 2: devices which you can touch. So if you see a
Speaker 2: touchscreen that has a camera, if you don't see a touchscreen,
Speaker 2: it does not have a camera.
Speaker 1: Okay, that's your episode.
Speaker 2: I asked him basically, what percentage of people who pass
Speaker 2: these devices actually press a button?
Speaker 8: Yeah, again, it does vary by the sector and the
Speaker 8: use case. But just as a kind of a high
Speaker 8: level average to give you, we're in the kind of
Speaker 8: the ten percent neighborhood. In certain environments we see twenty
Speaker 8: to thirty percent engagement, So it can be really really high.
Speaker 1: Which to me doesn't seem not high.
Speaker 6: No, but if you think where they are, yeah, I
Speaker 6: mean so, he said, let me see airports and stadiums.
Speaker 3: Ten percent of people that go to the bathroom of
Speaker 3: the airport, I mean that thousand.
Speaker 1: That's a lot of people.
Speaker 2: He put me on a spot, asked me, Ohm, I
Speaker 2: ask you how many people are there in the world.
Speaker 7: Oh, it's like eight billion.
Speaker 1: Now, okay, I got that right. I just took that off.
Speaker 1: I just could.
Speaker 7: I only know. I only know I from doing the
Speaker 7: seven foot episode everyone should listen to.
Speaker 6: Because growing up, yeah, it used to always be oh,
Speaker 6: seven billion, seven million, So they've.
Speaker 2: Gotten anyway, this is a long way.
Speaker 1: They've gotten two billion responses.
Speaker 2: So he was comparing this to say, like, you know,
Speaker 2: when you get those like email surveys or whatever after
Speaker 2: the fact, and like four percentage.
Speaker 1: Of people actually feel those out, it is.
Speaker 8: Not unheard of for email surveys as far as the
Speaker 8: engagement level to be in like the quarter percent to
Speaker 8: half a percent response, Right.
Speaker 3: I'm offended when they send me those even what yeah,
Speaker 3: or like you go to McDonald's or something and it's
Speaker 3: like you get free sandwich, you can get ten free sandwiches,
Speaker 3: fill out the survey.
Speaker 7: I'm like.
Speaker 2: And another interesting I would assume, like many were saying earlier,
Speaker 2: you know, they no neutral option. If people are going
Speaker 2: to press these buttons, I would assume for.
Speaker 3: The most part, they'll be more likely to be upset.
Speaker 2: Yeah, I'm gonna comp this is my way of complaining
Speaker 2: without actually complaining.
Speaker 7: Yeah, with me leaving or review doing something else.
Speaker 2: But my boy Scott said, that's not the case people
Speaker 2: assume that they're just gonna get negative reactions, they get
Speaker 2: a lot of positive fascinating.
Speaker 8: A lot of people think they're just deployed to gather
Speaker 8: negative feedback, and it's actually quite the opposite. You'd be
Speaker 8: surprised how heavily weighted the positive feedback actually is. Really
Speaker 8: and I think as humans were kind of wired to
Speaker 8: want to share feedback good or bad, but people generally
Speaker 8: like to share positive feedback without a doubt.
Speaker 6: I could see out a store like a convenience thing,
Speaker 6: and you know service cash year is just friendly, nice, whatever, easy.
Speaker 6: I can see smashing a positive for sure.
Speaker 2: All right, So that was happy or not. We're gonna
Speaker 2: take a break. When we come back. We're bringing back
Speaker 2: one of my favorite segments, Dev's Hot Takes.
Speaker 7: All right, we're curry segment. We done once.
Speaker 1: This is our second time doing it. All right, welcome back.
Speaker 2: It is time, ladies and gentlemen start the music for
Speaker 2: Dev's Hot Takes. Sometimes we do this dead silence, everyone's waiting.
Speaker 2: Sometimes we do these at the end of episodes. The
Speaker 2: people have been asking for.
Speaker 7: Him all the time. Sometime we do them.
Speaker 2: This So so fellas last night I went to the movies.
Speaker 1: Oh nice, I saw.
Speaker 2: I saw a project till Mary, beautiful film. You should
Speaker 2: bring baby Lula to it. Good family film. Okay, I
Speaker 2: got there late, which at the movies is early, So
Speaker 2: I got there about fifteen twenty minutes.
Speaker 1: You know, trailers were still still showing trailer.
Speaker 7: Probably just started the trailers and they said through like.
Speaker 1: Fifteen twenty minutes more trailers.
Speaker 3: Damn.
Speaker 2: Here's here's a thing about when you go to the movies.
Speaker 2: It's one thing to show thirty forty minutes to trailers. Yeah,
Speaker 2: it should be illegal, I know, to show God damn
Speaker 2: Amazon commercials, Geico commercials. Yeah, you should not be allowed
Speaker 2: to show a commercial once the trailers start.
Speaker 6: Yeah, if you're doing that in the pre yeah, the
Speaker 6: pre pre moment before the trailers you have whatever Guico,
Speaker 6: Amazon and Maria Minunos.
Speaker 1: Yes, that's fine.
Speaker 7: And trivia like trivia trivia. Yeah, that's that's fine. Once
Speaker 7: it's time and its trailer time.
Speaker 6: Once I'm watching real trailers, real commercial paid to be here.
Speaker 2: I don't need to see a double ad when it's
Speaker 2: twenty five minutes after the movie was already supposed to start.
Speaker 3: So wait, and this is a long n I don't
Speaker 3: think I've run into this. You saw trailers and then
Speaker 3: you saw Adams mixed.
Speaker 1: They try to fool you.
Speaker 6: Yeah, so it'll be like whatever, It'll be like a
Speaker 6: Rolex commercial or something in there, and it's like and
Speaker 6: they're they're like so highly produced for it.
Speaker 7: They start.
Speaker 6: You're like, yeah, well they didn't they didn't show the thing,
Speaker 6: and you're like, what movie is this? And then it's like, oh,
Speaker 6: or it's a range Rover commercial. It's the one there's like,
Speaker 6: who's the guy from White Lotus THEO James. Yeah, he'll
Speaker 6: be there driving around, not in a movie. Wow, I
Speaker 6: haven't run into this.
Speaker 3: What theater did you?
Speaker 2: It's you know, we're regal heads here. So if I'm president,
Speaker 2: I'm passing a lot. First of all, you should have
Speaker 2: to tell people what time movie actually starts. Well, yeah,
Speaker 2: I need to plan my day if you're not going
Speaker 2: to start the movie till eight twenty. I had about,
Speaker 2: you know, fifteen twenty minutes worth of stuff I could
Speaker 2: have did before seeing the movie.
Speaker 3: Yeah, and what's what's even at big?
Speaker 6: The is like that. It's it kind of varies as
Speaker 6: far as it wouldn't actually start. Because sometimes if you
Speaker 6: not not at like a prime time seven PM or
Speaker 6: something that's gonna.
Speaker 7: Have the standard trailers.
Speaker 6: But if you go sometimes to a noon or something,
Speaker 6: there might not even be any trailers.
Speaker 1: Yeah trailers they'll show.
Speaker 6: It, which is nice, like halfway through the movie. Yeah,
Speaker 6: So like if you're used to the AMC regal lifestyle,
Speaker 6: basically you got thirty minutes.
Speaker 7: You can't take that luxury all the time.
Speaker 2: I got burned back during what's that movie Widows? Windows?
Speaker 6: Widows Widows the Steve McQueen, No windows, what's with the
Speaker 6: bank with the lady with the hair? Oh well, I
Speaker 6: was like, wow, you're talking about a movie from five
Speaker 6: years like eight years ago.
Speaker 1: Earl weapons. I showed up windows.
Speaker 7: I mean they're looking through the windows.
Speaker 1: To be fair, there are no weapons in the movie.
Speaker 6: Hey there's the one that they imagine and it's not
Speaker 6: about school shooting.
Speaker 2: Yeah yeah, but I showed up to that ten minutes late.
Speaker 2: I was like, oh, I got plenty of time. The
Speaker 2: movie was already started.
Speaker 6: D happened to me they should be we should be
Speaker 6: on the ticket, or it should alert.
Speaker 2: You, yes, something to be online or something, say it's
Speaker 2: gonna start fifteen twenty minutes no reason, and I get worried.
Speaker 2: You know, I'm I'm someone who likes to be there
Speaker 2: even before no risks. I said ten minutes, you're always
Speaker 2: safe with ten minutes. Yeah, I show up, the kids
Speaker 2: are already gone.
Speaker 7: Damn, I didn't even see the kids.
Speaker 1: Thank God, I know the kids.
Speaker 7: What the hell is going on here? What's the problem.
Speaker 2: I've been to regal movies where it's been thirty minutes
Speaker 2: of trailers and people show up thirty minutes into the movie.
Speaker 1: You were an hour late to the time.
Speaker 6: That is on you Like they're treating it like it's
Speaker 6: the twenties or something, and it's just like you just
Speaker 6: show up to the movies and you just sit through whatever.
Speaker 7: It's like, what's going on?
Speaker 2: You paid twenty five dollars to be an hour late.
Speaker 1: I don't get it. Well, the thing will say, I
Speaker 1: want my money back, I'm gonna see another showtime.
Speaker 6: Yeah, especially now you can you can basically refund anath tickets.
Speaker 1: Yeah.
Speaker 7: I feel like the thing with the.
Speaker 3: Commercials that's so sinister. I feel like is that we've got,
Speaker 3: you know, kind of a social somewhat of a social
Speaker 3: agreement that if you pay money for something, you don't
Speaker 3: get advertisements exactly. You pay for the Netflix without ads,
Speaker 3: or like you pay for YouTube premium or whatever.
Speaker 6: If I'm paying for this movie ticket and I have
Speaker 6: to see ads.
Speaker 3: Trailers are another thing because you're they're trailers for other
Speaker 3: movies you might be interested with, like commercials for cars.
Speaker 7: And ship That's disgusting.
Speaker 6: You should be paying me to show that the commercials
Speaker 6: for the theater you're in.
Speaker 7: We know, I know, we love the Nicole Kidman thing.
Speaker 1: I get it.
Speaker 7: But I'm here already. Yeah, show that on TV.
Speaker 6: Yeah, why don't they show that on TV?
Speaker 7: Hello? Like this is cool? Yeah, I'm here. You don't
Speaker 7: need to tell me to cool.
Speaker 6: It's like a pep talkers.
Speaker 7: No sense.
Speaker 1: Thank Hey.
Speaker 2: In case you missed it, Manny's new book, Colored People
Speaker 2: Time is out anywhere you buy books. We're going to
Speaker 2: link to it and show notes if you enjoy the
Speaker 2: humor and heart of this show, the love it.
Speaker 1: To collection of essays.
Speaker 2: I really love it, and I'm not just saying that
Speaker 2: because he's my friend. No such thing as a production
Speaker 2: of kaleidoscope content. Our executive producers r Kay Osborne and
Speaker 2: manghest Kaakadur.
Speaker 1: The show was created by Manny Noah and me Devin.
Speaker 2: Theming credit song by Manny, mixing for this episode by
Speaker 2: Steve Bone, and thank you to Tyler Hale for some
Speaker 2: additional production on this episode. Our guest to speak was
Speaker 2: Scott Erickson from Happy or Not. There's actually a great
Speaker 2: New Yorker piece about Happy or Not by David Owen
Speaker 2: that we're going to link to in our show notes,
Speaker 2: so check that out.
Speaker 1: This is not just thing that show. To subscribe to
Speaker 1: our newsletter.
Speaker 2: If you have feedback for us or question, can email
Speaker 2: us at Manny Noahdevin at gmail dot com, or if
Speaker 2: you're in a US you can leave us a voicemail
Speaker 2: call the number in our show notes, and who knows,
Speaker 2: we may do an entire episode based on your question. Emma,
Speaker 2: thanks for running in. We had a lot of fun
Speaker 2: getting to the bottom of this one. We'll see y'all
Speaker 2: next week.
Speaker 1: Hell's Hell's hells He he knows, he knows such things.