1 00:00:00,440 --> 00:00:11,520 Speaker 1: It's another jewbile phone frame Mornings on the twenties. Hello, Yes, Hello, 2 00:00:11,640 --> 00:00:12,640 Speaker 1: my name is Tit David. 3 00:00:12,680 --> 00:00:14,600 Speaker 2: Oh. I'm calling from and I was looking for a 4 00:00:14,640 --> 00:00:17,560 Speaker 2: customer name Emma, who had emailed in a complaint. 5 00:00:18,280 --> 00:00:19,720 Speaker 1: Just called a follow up on that. 6 00:00:21,480 --> 00:00:25,840 Speaker 3: Yeah, Hi, this is Emma. I'm just really upset and 7 00:00:25,880 --> 00:00:29,800 Speaker 3: pissed off because I tried calling you guys yesterday and 8 00:00:29,920 --> 00:00:32,440 Speaker 3: waited off holds for forty five minutes, and I've looked 9 00:00:32,440 --> 00:00:36,279 Speaker 3: at my tracking information apparently doesn't exist. And I've been 10 00:00:36,320 --> 00:00:39,320 Speaker 3: waiting for my items for over two weeks and I 11 00:00:39,400 --> 00:00:42,120 Speaker 3: paid expedited, so all that money is just wasted. 12 00:00:42,760 --> 00:00:45,640 Speaker 2: Okay, So it sounds like you ordered something from us 13 00:00:46,240 --> 00:00:48,520 Speaker 2: and you had called up, but you were on hold 14 00:00:48,600 --> 00:00:51,159 Speaker 2: for a while. And it says when you put in 15 00:00:51,200 --> 00:00:53,760 Speaker 2: the track in number, it says that it's shown an era. 16 00:00:55,240 --> 00:00:57,640 Speaker 3: Yeah, it just says, well, it just says it doesn't exist. 17 00:00:57,680 --> 00:00:59,080 Speaker 3: It doesn't necessarily say error. 18 00:00:59,120 --> 00:01:01,640 Speaker 1: It just goes doesn't this as it doesn't exist. 19 00:01:01,720 --> 00:01:04,560 Speaker 2: Like when you put socks in the dryer, and you 20 00:01:04,600 --> 00:01:07,119 Speaker 2: know you've noticed that sometimes you put socks in there 21 00:01:07,560 --> 00:01:10,399 Speaker 2: and then for some reason, one sock comes out. You 22 00:01:10,440 --> 00:01:13,080 Speaker 2: put two socks in, one sock comes out always does that. 23 00:01:13,240 --> 00:01:15,160 Speaker 2: I don't know why my dry eats socks. Is you 24 00:01:15,240 --> 00:01:16,120 Speaker 2: d I eat socks? 25 00:01:17,400 --> 00:01:19,040 Speaker 3: No, does not eat socks. 26 00:01:19,120 --> 00:01:21,680 Speaker 2: And then I'm walking around with unmaching socks. I had 27 00:01:21,680 --> 00:01:24,679 Speaker 2: to put on unmatched socks today, feeling pretty off. 28 00:01:24,720 --> 00:01:26,880 Speaker 1: If off, I'm be all honest, I'm sorry. 29 00:01:26,920 --> 00:01:30,400 Speaker 3: Can you stay on task? I wasted my time already 30 00:01:30,480 --> 00:01:33,319 Speaker 3: forty five minutes yesterday with you guys. I need to 31 00:01:33,360 --> 00:01:35,280 Speaker 3: figure out what is going on with my delivery. 32 00:01:35,720 --> 00:01:38,360 Speaker 2: Okay, yes, I'm so sorry about this. You know, sometimes 33 00:01:38,400 --> 00:01:40,000 Speaker 2: I just get to going and then my mind I 34 00:01:40,040 --> 00:01:41,720 Speaker 2: have the mind of a squirrel sometimes, you know, it's 35 00:01:41,760 --> 00:01:42,880 Speaker 2: on the one thing in the other and I just 36 00:01:42,920 --> 00:01:45,840 Speaker 2: got to keep my eye on the net, and that was, 37 00:01:46,040 --> 00:01:47,240 Speaker 2: you know, there's be a little bit of a squirrel 38 00:01:47,240 --> 00:01:49,760 Speaker 2: there thinking about my socks. And two socks come in 39 00:01:49,800 --> 00:01:52,800 Speaker 2: the dry, one salt comes out, got matching mismatched. 40 00:01:52,840 --> 00:01:56,080 Speaker 3: So sorry, I really need you to stay on pask 41 00:01:56,320 --> 00:01:57,240 Speaker 3: what is happening with. 42 00:01:57,160 --> 00:02:01,720 Speaker 2: My Sorry about that squirrel brain kicking in again? Huh okay, 43 00:02:01,720 --> 00:02:03,360 Speaker 2: So let me just pull up the order here. And 44 00:02:03,400 --> 00:02:05,360 Speaker 2: while I do that, I just wanted to ask you 45 00:02:05,360 --> 00:02:08,280 Speaker 2: a question about do you think that hot air balloons 46 00:02:08,680 --> 00:02:12,280 Speaker 2: should be squirrel sized? I've never seen a hot air balloon. 47 00:02:12,600 --> 00:02:16,240 Speaker 3: About hot air balloons? I want my delivery figured out? Right? 48 00:02:16,680 --> 00:02:17,840 Speaker 3: What are you talking about? 49 00:02:17,919 --> 00:02:20,000 Speaker 2: See how it would be cute swirls up there in 50 00:02:20,000 --> 00:02:22,400 Speaker 2: those little hot air balloons riding around. But I don't 51 00:02:22,440 --> 00:02:24,480 Speaker 2: think ethically that's a good thing to do, because you 52 00:02:24,480 --> 00:02:26,359 Speaker 2: know those squirrels up there, they never been a hot 53 00:02:26,360 --> 00:02:27,080 Speaker 2: air ballue before. 54 00:02:27,200 --> 00:02:29,800 Speaker 3: Can you get back to my delivery? Stay on touk please? 55 00:02:29,880 --> 00:02:30,720 Speaker 3: Can we stay on time? 56 00:02:30,840 --> 00:02:33,800 Speaker 1: Yes? I don't for this, you stay on task. 57 00:02:33,919 --> 00:02:38,160 Speaker 2: Okay, so your delivery? Yeah? Do you have a tracking 58 00:02:38,280 --> 00:02:39,160 Speaker 2: number for me? 59 00:02:40,000 --> 00:02:40,280 Speaker 3: Yes? 60 00:02:40,440 --> 00:02:43,440 Speaker 1: I do, Yes, I am. 61 00:02:43,560 --> 00:02:45,320 Speaker 2: I got my catches in it out. You want to 62 00:02:45,320 --> 00:02:47,399 Speaker 2: throw that tracking them on out to me? I will 63 00:02:47,440 --> 00:02:50,000 Speaker 2: catch it. I could catch it on a baseball field. 64 00:02:51,160 --> 00:02:59,480 Speaker 3: Okay, here comes eight one three. 65 00:02:58,760 --> 00:03:02,000 Speaker 2: Right, got the at one down here? Just gonna type 66 00:03:02,080 --> 00:03:05,880 Speaker 2: that in see what comes up. Do you think that 67 00:03:06,040 --> 00:03:09,520 Speaker 2: the origins of pineapple on pizza was an accident or 68 00:03:09,880 --> 00:03:13,400 Speaker 2: some sort of intentional culinary revolution invention? 69 00:03:13,560 --> 00:03:17,000 Speaker 3: By the way, can you just stay on task? I don't. 70 00:03:17,040 --> 00:03:19,640 Speaker 3: I don't want to talk about pineapple on pizza. I 71 00:03:19,720 --> 00:03:21,280 Speaker 3: just want you to stay on the. 72 00:03:21,320 --> 00:03:24,320 Speaker 2: Task, the task in hand. Yes, I would. Okay, I'm 73 00:03:24,360 --> 00:03:27,560 Speaker 2: so sorry about that. Yes, that squirrel brain kicking in again. 74 00:03:27,840 --> 00:03:30,400 Speaker 2: I'm so sorry. My grandma used to say I got 75 00:03:30,440 --> 00:03:35,240 Speaker 2: the attention span of a gnat on top. By the way, 76 00:03:35,360 --> 00:03:38,560 Speaker 2: NAT spelled the g N a T. I wonder why 77 00:03:38,600 --> 00:03:40,680 Speaker 2: they spelled it that way, because it's a NAT. 78 00:03:40,920 --> 00:03:45,880 Speaker 1: I don't care. I never had a NAT, but I've 79 00:03:45,880 --> 00:03:48,200 Speaker 1: had plenty of I'm sorry what I've had plenty of? 80 00:03:48,240 --> 00:03:50,680 Speaker 3: Thats delivery. 81 00:03:50,880 --> 00:03:54,480 Speaker 2: Oh that's correct. You are waiting for delivery that has 82 00:03:54,520 --> 00:03:59,520 Speaker 2: not showed up. Yes, okay, so let me see here, 83 00:03:59,680 --> 00:04:02,440 Speaker 2: type in the number and I'm going to need to 84 00:04:02,440 --> 00:04:04,120 Speaker 2: read that number to me again one more time. I 85 00:04:04,160 --> 00:04:07,160 Speaker 2: got you gave me phone numbers. 86 00:04:08,680 --> 00:04:10,840 Speaker 4: Emma, this is actually this is actually Jubil from the 87 00:04:10,920 --> 00:04:13,480 Speaker 4: Jubil Show doing a phone prank on you and your husband. 88 00:04:13,480 --> 00:04:17,520 Speaker 1: Tom set you up. This is joke. 89 00:04:18,320 --> 00:04:20,159 Speaker 4: He said that you've been waiting for a package and 90 00:04:20,200 --> 00:04:21,520 Speaker 4: you were on hold the other day with them for 91 00:04:21,520 --> 00:04:23,839 Speaker 4: forty five minutes, and then emailed them upset. 92 00:04:23,880 --> 00:04:24,960 Speaker 1: He wanted me to mess with you. 93 00:04:27,160 --> 00:04:31,839 Speaker 3: Oh my gosh, I'm so glad because I was going insane. 94 00:04:31,960 --> 00:04:34,240 Speaker 2: Well I'm going insane too, trying to figure out why 95 00:04:34,240 --> 00:04:36,279 Speaker 2: to spilled it good that when it should just be 96 00:04:36,320 --> 00:04:36,640 Speaker 2: an aid. 97 00:04:36,839 --> 00:04:41,640 Speaker 1: This is like wasted use of a chap wake up 98 00:04:41,680 --> 00:04:43,560 Speaker 1: every morning with jubile phone pranks.