WEBVTT - The New Corner Office: Be your own receptionist 

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<v Speaker 1>Good morning. This is Laura. Welcome to the New Corner Office,

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<v Speaker 1>the podcast where we share strategies for thriving in the

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<v Speaker 1>new world of work where location and ours are more

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<v Speaker 1>flexible than in the past. Today's tip is to be

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<v Speaker 1>your own receptionist or do other front line work from

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<v Speaker 1>time to time. If you're in a leadership roule at

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<v Speaker 1>your organization, you probably take a broad view of your

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<v Speaker 1>organization's work. You focus on the mission you ask about

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<v Speaker 1>the bottom line, is your market share growing, what our

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<v Speaker 1>employee retention rates? What new competitors have entered your space?

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<v Speaker 1>Questions like these are essential, but sometimes it can also

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<v Speaker 1>be helpful to get down into the weeds so you

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<v Speaker 1>can understand the everyday experiences of your clients and customers.

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<v Speaker 1>One great way to do this is to fill in

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<v Speaker 1>as the receptionist every now and then pick up the

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<v Speaker 1>phone for the mainline at your organization and pay attention

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<v Speaker 1>to what colors have to say. You could do the

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<v Speaker 1>digital equivalent by fielding the queries that come into your

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<v Speaker 1>organization's main inbox. Do you get questions from customers about

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<v Speaker 1>whether your current hours and services are the same as usual,

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<v Speaker 1>or whether there have been COVID related adjustments. If so,

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<v Speaker 1>maybe you can make this information easier to find on

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<v Speaker 1>your website or social media. Are concerned clients calling or

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<v Speaker 1>emailing because they haven't yet received a mailing they usually

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<v Speaker 1>get in early December, Maybe that means you need to

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<v Speaker 1>communicate more clearly that you've gone all digital this year.

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<v Speaker 1>Are you getting compliments about a recent webinar and inquiries

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<v Speaker 1>about whether the recording is available for people who couldn't attend.

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<v Speaker 1>That is a great occase to share the positive feedback

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<v Speaker 1>with the person who put together the webinar and talk

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<v Speaker 1>with the communications team about promoting the recording to new audiences.

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<v Speaker 1>It's easy to assume that as a senior leader, your

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<v Speaker 1>time is best spent far away from day to day operations,

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<v Speaker 1>and that's generally true. But by taking a different perspective

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<v Speaker 1>from time to time, you can enjoy a front row

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<v Speaker 1>seat to see the experiences of your customers or clients.

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<v Speaker 1>By filling in as a frontline worker every now and then,

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<v Speaker 1>or by shadowing a frontline worker, you can learn a

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<v Speaker 1>lot about how your organization is serving your customers, and

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<v Speaker 1>you will definitely get ideas for how your organization can

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<v Speaker 1>do its job even better. In the meantime, this is Laura.

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<v Speaker 1>Thanks for listening, and here's the succeeding in the New

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<v Speaker 1>Corner Office. The New Corner Office is a production of

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<v Speaker 1>I Heart Radio. For more podcasts, visit the I Heart

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<v Speaker 1>Radio app, Apple Podcasts, or wherever you get your favorite shows.

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<v Speaker 1>H