1 00:00:11,640 --> 00:00:17,759 Speaker 1: I have still on a speeding bullet or powerful locomotive 2 00:00:19,960 --> 00:00:23,440 Speaker 1: able to leave all buildings at a single bound. Look, 3 00:00:23,680 --> 00:00:27,680 Speaker 1: I'll bring the sky. It's a fair Ronanian. What is 4 00:00:27,720 --> 00:00:30,720 Speaker 1: it with people that it really bothers them that you 5 00:00:30,880 --> 00:00:34,559 Speaker 1: drive and build your car your way and not to 6 00:00:34,600 --> 00:00:38,320 Speaker 1: what they want? The Car Doctor wiring diagrams are so 7 00:00:38,680 --> 00:00:41,839 Speaker 1: darned critical to this business, whether you're doing it as 8 00:00:41,880 --> 00:00:44,680 Speaker 1: a professional or whether you're doing it as a weekend warrior. 9 00:00:44,720 --> 00:00:47,879 Speaker 1: And welcome to the radio home of Ron Andanian the 10 00:00:47,920 --> 00:00:52,360 Speaker 1: Car Doctor. Since this is where car owners the world 11 00:00:52,440 --> 00:00:56,959 Speaker 1: overturned to for their definitive opinion on automotive repair. If 12 00:00:57,000 --> 00:00:59,680 Speaker 1: your mechanics giving you a busy signal, pick up the 13 00:00:59,720 --> 00:01:03,400 Speaker 1: phone and call in the garage orders are open, but 14 00:01:03,440 --> 00:01:05,560 Speaker 1: I am here to take your calls at eight five 15 00:01:05,600 --> 00:01:13,680 Speaker 1: five five six and now he running. Hey, Welcome Ron 16 00:01:13,720 --> 00:01:15,320 Speaker 1: and Ady and the Car Doctor. Kind of nice to 17 00:01:15,319 --> 00:01:17,080 Speaker 1: be back in the studio this week. I'm here at 18 00:01:17,280 --> 00:01:20,319 Speaker 1: five five six zero nine nine zero zero. Boy, was 19 00:01:20,319 --> 00:01:22,640 Speaker 1: that a crazy show last week. I hope you had 20 00:01:22,680 --> 00:01:24,680 Speaker 1: as much fun at listening to it as we did 21 00:01:25,080 --> 00:01:27,440 Speaker 1: doing it. Is that proper English will make it proper 22 00:01:27,440 --> 00:01:30,360 Speaker 1: English Today? I can get away with anything, and just 23 00:01:30,440 --> 00:01:32,520 Speaker 1: great to get out there and see everybody. I I 24 00:01:32,560 --> 00:01:35,680 Speaker 1: don't know the final car account, from what I understand, 25 00:01:35,720 --> 00:01:38,880 Speaker 1: it was upwards of hundred cars for the weekend out 26 00:01:38,920 --> 00:01:40,959 Speaker 1: there at the dead Man's Curve Wild hot Rod Weekend 27 00:01:41,280 --> 00:01:44,080 Speaker 1: last weekend Bash number four in Mahwa, New Jersey. But 28 00:01:44,600 --> 00:01:46,640 Speaker 1: I have to tell you a lot of first, a 29 00:01:46,680 --> 00:01:49,400 Speaker 1: lot of great things on many fronts. For me, the 30 00:01:49,400 --> 00:01:50,960 Speaker 1: most which I think was that was the most fun 31 00:01:51,040 --> 00:01:52,720 Speaker 1: I ever had driving to the radio show because I 32 00:01:52,720 --> 00:01:54,760 Speaker 1: got to drive the hot rod, and um, it's been 33 00:01:54,800 --> 00:01:58,600 Speaker 1: I don't think I've ever ever gotten to drive black 34 00:01:58,640 --> 00:02:00,920 Speaker 1: two to a radio show and um, you know, go 35 00:02:00,960 --> 00:02:02,880 Speaker 1: to work. Imagine driving your hot route to work every day? 36 00:02:02,920 --> 00:02:05,240 Speaker 1: How cool would that be? Well, this radio show is 37 00:02:05,280 --> 00:02:07,080 Speaker 1: about cars. If you're new, when you're just tuning in, 38 00:02:07,080 --> 00:02:09,480 Speaker 1: we're here to solve your problem. Talk to you about it. 39 00:02:09,520 --> 00:02:11,760 Speaker 1: Maybe your bash will going into your mechanic, or maybe 40 00:02:11,760 --> 00:02:15,640 Speaker 1: you just plane don't know and you're afraid to admit it. 41 00:02:15,680 --> 00:02:18,560 Speaker 1: Well I'm here to help. That's really what this radio 42 00:02:18,639 --> 00:02:21,400 Speaker 1: show is here for. We're here to take you the listener, 43 00:02:21,440 --> 00:02:24,120 Speaker 1: here to take you the the car owner. And talk 44 00:02:24,200 --> 00:02:25,880 Speaker 1: to you about that problem and make you not so 45 00:02:25,919 --> 00:02:28,360 Speaker 1: bashful and put you in a position of strength so 46 00:02:28,400 --> 00:02:30,720 Speaker 1: that when you're talking to your mechanic, you have some 47 00:02:30,800 --> 00:02:33,560 Speaker 1: parody and you can you can achieve what you want 48 00:02:33,560 --> 00:02:35,600 Speaker 1: to achieve and keep that car going for many miles 49 00:02:35,600 --> 00:02:37,880 Speaker 1: and keeping you safe and reliable out on the road. 50 00:02:38,919 --> 00:02:42,280 Speaker 1: I had dinner this week with a friend Um. I 51 00:02:43,200 --> 00:02:45,600 Speaker 1: tend to like I go out a lot to eat 52 00:02:45,680 --> 00:02:47,960 Speaker 1: with with guys from the industry, and I like getting 53 00:02:47,960 --> 00:02:49,640 Speaker 1: out and talking to guys from the industry. I think 54 00:02:49,680 --> 00:02:53,760 Speaker 1: it's important and it gives me perspective, just like doing 55 00:02:53,760 --> 00:02:57,200 Speaker 1: this radio show gives me perspective. It it tells me 56 00:02:58,120 --> 00:03:00,720 Speaker 1: what's going on out there that maybe I'm not seeing. 57 00:03:01,160 --> 00:03:03,720 Speaker 1: And he had just started a new job. He was 58 00:03:03,800 --> 00:03:06,520 Speaker 1: with this one dealership group for about twelve years and 59 00:03:06,520 --> 00:03:09,840 Speaker 1: he started with a new dealership group, and it was interesting. 60 00:03:09,840 --> 00:03:12,840 Speaker 1: He said to me that we were talking about differences, 61 00:03:12,840 --> 00:03:14,360 Speaker 1: and I asked him, what differences have you seen in 62 00:03:14,360 --> 00:03:16,079 Speaker 1: a couple of months that you've been with the new guys, 63 00:03:16,600 --> 00:03:19,240 Speaker 1: And he said, I've got to tell you, Ronn. He goes, 64 00:03:19,240 --> 00:03:20,639 Speaker 1: this is one of the reasons I'm starting to move 65 00:03:20,639 --> 00:03:24,600 Speaker 1: around because I'm concerned about my career. He said, you 66 00:03:24,639 --> 00:03:27,920 Speaker 1: can see that the repair and maintenance of automobiles is 67 00:03:28,040 --> 00:03:32,080 Speaker 1: changing an awful lot and awful quick And I said, 68 00:03:32,080 --> 00:03:33,919 Speaker 1: how so? And he said, for the longest time, with 69 00:03:33,960 --> 00:03:37,400 Speaker 1: the dealership where he was at, they were always selling 70 00:03:38,240 --> 00:03:41,520 Speaker 1: fluid flushes. And he said they typically start selling fluid 71 00:03:41,520 --> 00:03:44,560 Speaker 1: flushes at the fifteen thousand mile mark, and then at thirty, 72 00:03:44,600 --> 00:03:46,920 Speaker 1: then at forty five, then at sixty, then at seventy five, 73 00:03:46,920 --> 00:03:49,440 Speaker 1: and so on. And he said, the thing I didn't 74 00:03:49,440 --> 00:03:54,440 Speaker 1: like about it with the old dealership group was that everybody, 75 00:03:54,520 --> 00:03:56,960 Speaker 1: the service writers were all on commission. And I said, wow, 76 00:03:56,960 --> 00:03:59,040 Speaker 1: that's no news flash. Everybody kind of knows that that. 77 00:03:59,560 --> 00:04:03,160 Speaker 1: You know, most places UH put service writers on commission. 78 00:04:03,160 --> 00:04:04,800 Speaker 1: It kind of keeps them on their toes. I don't 79 00:04:04,800 --> 00:04:07,240 Speaker 1: agree with it, and I think it's wrong because it 80 00:04:07,320 --> 00:04:09,400 Speaker 1: creates the kind of problem he was just about to 81 00:04:09,440 --> 00:04:11,960 Speaker 1: tell me and he said, yeah, but you know, he said, 82 00:04:12,000 --> 00:04:14,560 Speaker 1: the problem is he goes every time they sell a flush, 83 00:04:14,680 --> 00:04:18,719 Speaker 1: they make five bucks. And he said, there's a brand 84 00:04:18,720 --> 00:04:20,320 Speaker 1: and I'm not going to mention the brand here on here, 85 00:04:20,360 --> 00:04:22,480 Speaker 1: but there's a brand of chemical that a lot of 86 00:04:22,480 --> 00:04:26,400 Speaker 1: the dealers use as as their source of flushing. And 87 00:04:26,520 --> 00:04:29,560 Speaker 1: every time they sell one of those flushes in various 88 00:04:29,560 --> 00:04:31,320 Speaker 1: systems on the car, they put a little sticker on 89 00:04:31,360 --> 00:04:33,000 Speaker 1: the order, and every time they get to the end 90 00:04:33,040 --> 00:04:34,560 Speaker 1: of the day they add up those stickers. For every 91 00:04:34,560 --> 00:04:37,800 Speaker 1: sticker they get five bucks. And he said, the problem 92 00:04:37,800 --> 00:04:40,000 Speaker 1: I've got is they're starting to do those flushes as 93 00:04:40,040 --> 00:04:42,520 Speaker 1: early as fifteen thousand miles. And he said, I've got 94 00:04:42,520 --> 00:04:44,320 Speaker 1: to tell you the particular line of cars I was at, 95 00:04:44,320 --> 00:04:46,159 Speaker 1: and I won't say where because I don't want to. 96 00:04:46,160 --> 00:04:47,920 Speaker 1: I don't want to put anybody in a bad light. 97 00:04:48,040 --> 00:04:51,400 Speaker 1: This could be any dealership, any repair shop. Really, he said, 98 00:04:52,640 --> 00:04:55,400 Speaker 1: fifteen thousand miles. They don't really need anything. There two 99 00:04:55,880 --> 00:04:59,320 Speaker 1: model year vehicles. And he said, as a matter of fact, 100 00:04:59,360 --> 00:05:01,400 Speaker 1: he goes one start. This writer was selling power steering 101 00:05:01,440 --> 00:05:04,960 Speaker 1: flushes on a car with electric power steering, and the 102 00:05:04,960 --> 00:05:07,680 Speaker 1: people that own the car didn't realize it, and they 103 00:05:07,680 --> 00:05:11,680 Speaker 1: were approved. And actually the head service manager, he says, 104 00:05:11,680 --> 00:05:14,360 Speaker 1: the guy above me, the service director, caught it and 105 00:05:14,400 --> 00:05:17,160 Speaker 1: reprimanded him and finally got him to stop doing it. 106 00:05:17,200 --> 00:05:21,360 Speaker 1: Because that's just theft, out and out deception and he said, 107 00:05:21,400 --> 00:05:24,040 Speaker 1: I think this is a problem in the industry, and 108 00:05:24,080 --> 00:05:26,360 Speaker 1: I said, you think, I said, I'll go back two 109 00:05:26,440 --> 00:05:29,680 Speaker 1: years when California had that article they called it wallet flushing, 110 00:05:30,040 --> 00:05:33,080 Speaker 1: where there was a rampant problem in California, where they've 111 00:05:33,120 --> 00:05:37,680 Speaker 1: actually talked about making it legislation limiting how many flushes 112 00:05:37,720 --> 00:05:39,960 Speaker 1: can be sold, or how flushes are sold, or what 113 00:05:40,040 --> 00:05:44,600 Speaker 1: sort of services are required by the dealerships. And it's 114 00:05:44,640 --> 00:05:47,599 Speaker 1: it's a very hot topic out in California. I said, 115 00:05:47,680 --> 00:05:51,200 Speaker 1: you know, the bottom line came back to, and I've 116 00:05:51,200 --> 00:05:53,680 Speaker 1: said this for years, it's you've got to have that 117 00:05:53,760 --> 00:05:56,360 Speaker 1: relationship with your mechanic. You've got to have that relationship 118 00:05:56,400 --> 00:05:57,960 Speaker 1: with the writer. You've got to know who and what 119 00:05:58,000 --> 00:06:00,080 Speaker 1: you're dealing with. You know. The other day I to 120 00:06:00,120 --> 00:06:02,520 Speaker 1: get a haircut. My my barber was closed this week 121 00:06:02,560 --> 00:06:04,479 Speaker 1: and someone said to me, Hey, go to my guy. 122 00:06:04,480 --> 00:06:06,280 Speaker 1: He's right up here, and uh, you know, we can 123 00:06:06,279 --> 00:06:07,839 Speaker 1: get your hair cut in and out and zip zip. 124 00:06:07,839 --> 00:06:09,800 Speaker 1: And I said, you know, I've had a relationship with 125 00:06:09,839 --> 00:06:12,960 Speaker 1: Tony for twenty three years. I don't think I'm ready 126 00:06:13,000 --> 00:06:15,200 Speaker 1: to change barber's yet. For that reason. It's um, it's 127 00:06:15,240 --> 00:06:17,160 Speaker 1: kind of a tough thing to do. And like your 128 00:06:17,200 --> 00:06:18,960 Speaker 1: hair cut, you know, the car is kind of personal. 129 00:06:19,040 --> 00:06:22,159 Speaker 1: It's about the relationship, that is, if you really want one. 130 00:06:22,600 --> 00:06:25,120 Speaker 1: On the plus side, though, I said to him, I said, 131 00:06:25,120 --> 00:06:26,720 Speaker 1: you gotta look at the positive. I said, if they 132 00:06:26,720 --> 00:06:29,279 Speaker 1: continue to sell those flushes, that means those service writers 133 00:06:29,320 --> 00:06:31,680 Speaker 1: can buy an awful lot of lawn furniture, and um, 134 00:06:31,720 --> 00:06:33,840 Speaker 1: at least the law and industry for the lawn furniture 135 00:06:33,839 --> 00:06:36,120 Speaker 1: industry is gonna be doing well. Hello, and welcome. Brought 136 00:06:36,120 --> 00:06:38,760 Speaker 1: in any in the car doctor here at zero nine 137 00:06:39,080 --> 00:06:41,160 Speaker 1: zero zero to take your calls and answer your questions. 138 00:06:41,320 --> 00:06:43,719 Speaker 1: We have a full slate this hour and the hour 139 00:06:43,800 --> 00:06:45,240 Speaker 1: after that. We've got a lot of things going on. 140 00:06:45,320 --> 00:06:47,920 Speaker 1: Let's kick open the garage doors right away and welcome 141 00:06:47,960 --> 00:06:50,800 Speaker 1: Bob Phillisburg, New Jersey, two thousand and eight. AUTI and 142 00:06:50,839 --> 00:06:52,800 Speaker 1: some questions about a scan tool, Robert, How can I 143 00:06:52,839 --> 00:06:55,480 Speaker 1: help you today? Yeah, it's good after dinner. By the way, 144 00:06:55,520 --> 00:06:57,960 Speaker 1: of that event last weekend was awesome. Yeah, good. I'm 145 00:06:57,960 --> 00:06:59,360 Speaker 1: glad you had a good time. It was nice seeing 146 00:06:59,360 --> 00:07:01,800 Speaker 1: you and it was a play you're meeting your wife. Yeah, 147 00:07:01,880 --> 00:07:04,960 Speaker 1: I mean the paper and the cars and and uh, 148 00:07:05,279 --> 00:07:08,080 Speaker 1: it was. It was awesome that words can't describe it. 149 00:07:08,240 --> 00:07:09,720 Speaker 1: You have to be there. But anyway, what do you got? 150 00:07:10,360 --> 00:07:13,120 Speaker 1: All right? Audie eighth the eighth thrade that I just 151 00:07:13,240 --> 00:07:18,640 Speaker 1: purchased uh ross tech I borrowed and I put on it, 152 00:07:18,720 --> 00:07:22,520 Speaker 1: and I wanted to see if I get any updates 153 00:07:22,600 --> 00:07:27,560 Speaker 1: from Audie and you know the software. Is this something 154 00:07:27,600 --> 00:07:29,720 Speaker 1: that I need to take it to the deal or like, 155 00:07:29,800 --> 00:07:32,160 Speaker 1: do you have any scant holes that can give me 156 00:07:32,320 --> 00:07:34,400 Speaker 1: updates for this thing? Or what? What are you looking? 157 00:07:34,440 --> 00:07:37,560 Speaker 1: Do you want to do reflashing on the computer? Well, now, 158 00:07:37,760 --> 00:07:40,320 Speaker 1: just to see if they're if Addie has offered any 159 00:07:40,440 --> 00:07:44,560 Speaker 1: updates that are available, you know, in general updates you 160 00:07:44,560 --> 00:07:47,680 Speaker 1: mean in terms of updates for the operating system of 161 00:07:47,680 --> 00:07:51,120 Speaker 1: the vehicle bomb or you're talking about Yeah, okay, Um, 162 00:07:51,440 --> 00:07:53,840 Speaker 1: the way you're gonna do that is, yeah, you're gonna 163 00:07:53,880 --> 00:07:55,560 Speaker 1: go out to You're gonna I'm sure there's an audi 164 00:07:55,640 --> 00:07:58,560 Speaker 1: website where you can plug an event and it'll tell 165 00:07:58,600 --> 00:08:02,720 Speaker 1: you updates available. But for you know, you just blindly 166 00:08:02,800 --> 00:08:06,360 Speaker 1: start to flash, and I don't recommend that. I'd like 167 00:08:06,400 --> 00:08:08,400 Speaker 1: to know what kind of problem I'm trying to solve, 168 00:08:08,520 --> 00:08:11,480 Speaker 1: if any uh you know, you can go to like 169 00:08:11,560 --> 00:08:13,720 Speaker 1: all Data, for example, put in your make model a 170 00:08:13,760 --> 00:08:16,480 Speaker 1: car and start reading bulletins and look to see are 171 00:08:16,480 --> 00:08:19,800 Speaker 1: there any updates. That way, ross Tech might provide that. 172 00:08:19,840 --> 00:08:22,600 Speaker 1: But the problem is going to be that ross Tech 173 00:08:22,680 --> 00:08:24,680 Speaker 1: may tell you there's a flash, or even All Data 174 00:08:24,760 --> 00:08:27,200 Speaker 1: might tell you there's a flash, but to get it 175 00:08:27,600 --> 00:08:30,200 Speaker 1: you would have to download the software and use j 176 00:08:31,520 --> 00:08:35,520 Speaker 1: or dealer compatible scan tool through the manufacturer's website, and 177 00:08:35,559 --> 00:08:39,360 Speaker 1: that would require a subscription of some type. Software updates 178 00:08:39,400 --> 00:08:43,720 Speaker 1: for cars are not free. The manufacturers do not provide 179 00:08:43,720 --> 00:08:46,120 Speaker 1: them as a courtesy. To tell you the truth, They're 180 00:08:46,200 --> 00:08:49,480 Speaker 1: very hesitant to provide them at all from what I see, 181 00:08:49,559 --> 00:08:51,840 Speaker 1: And if you choose to do it, you're gonna pay 182 00:08:51,880 --> 00:08:56,280 Speaker 1: for it. I see. Now do they stop supporting things 183 00:08:56,320 --> 00:08:59,400 Speaker 1: that you know? After so many years on this I 184 00:08:59,440 --> 00:09:03,560 Speaker 1: have I have not seen software updates be limited in 185 00:09:03,679 --> 00:09:07,360 Speaker 1: terms of you know, no longer supported. But you will 186 00:09:07,440 --> 00:09:10,280 Speaker 1: find that parts for the car will make it to 187 00:09:10,360 --> 00:09:12,160 Speaker 1: the point where you may not be able to keep 188 00:09:12,200 --> 00:09:14,800 Speaker 1: it because they won't be around. In other words, of 189 00:09:14,800 --> 00:09:16,920 Speaker 1: the hardware won't be available, but you'll be able to 190 00:09:16,920 --> 00:09:19,199 Speaker 1: get the software. Software is cheap and easy to keep. 191 00:09:19,200 --> 00:09:21,760 Speaker 1: It's on a server somewhere. It's the hardware that if 192 00:09:21,800 --> 00:09:24,840 Speaker 1: you ever need it, that's going to be the problem. 193 00:09:24,840 --> 00:09:28,600 Speaker 1: It's oh yeah, oh yeah. It's all a learning from 194 00:09:30,280 --> 00:09:33,440 Speaker 1: and eight and my god, yeah, it's it's like it's 195 00:09:33,440 --> 00:09:36,160 Speaker 1: like driving. It's like going from you know, a game 196 00:09:36,160 --> 00:09:38,880 Speaker 1: of checkers to now you're driving a giant pinball machine. 197 00:09:38,920 --> 00:09:40,760 Speaker 1: But yep, you got it. Hey, Bob, let me run. 198 00:09:40,800 --> 00:09:42,439 Speaker 1: The clock is gonna grab me. I'm running any in 199 00:09:42,480 --> 00:09:46,240 Speaker 1: the car doctor eight zero zero. We've got a lot 200 00:09:46,280 --> 00:09:48,160 Speaker 1: coming up. Stick around. I'll be back right after this. 201 00:10:01,559 --> 00:10:16,959 Speaker 1: Your welcome back on the knee of the car Doctor 202 00:10:17,040 --> 00:10:20,080 Speaker 1: here at zero nine nine zero zero to take your 203 00:10:20,080 --> 00:10:22,520 Speaker 1: calls and answer your questions. A couple of weeks ago, 204 00:10:22,920 --> 00:10:26,199 Speaker 1: I think the week or two weeks before the remote 205 00:10:26,280 --> 00:10:28,520 Speaker 1: last week, we received a call from a gentleman in 206 00:10:28,559 --> 00:10:30,679 Speaker 1: Long Island who had taken his hand into the dealership, 207 00:10:31,200 --> 00:10:34,480 Speaker 1: and if you recall, he was talking about how he 208 00:10:34,520 --> 00:10:37,360 Speaker 1: had some brake repair work done that he wasn't expecting, 209 00:10:37,679 --> 00:10:41,240 Speaker 1: and he had asked the dealership to hold onto the parts. 210 00:10:41,559 --> 00:10:44,040 Speaker 1: He wanted to see the stuff that he was paying 211 00:10:44,080 --> 00:10:46,959 Speaker 1: to have replaced, and they didn't and it created quite 212 00:10:46,960 --> 00:10:51,160 Speaker 1: a controversy for him, and last I understand he's talking 213 00:10:51,360 --> 00:10:53,520 Speaker 1: to the folks up at Albany, New York, at the 214 00:10:53,559 --> 00:10:56,080 Speaker 1: Motor Vehicle Division there. But that wasn't enough for us. 215 00:10:56,120 --> 00:10:59,680 Speaker 1: We wanted to reach out too and ourselves and find 216 00:10:59,679 --> 00:11:02,760 Speaker 1: out what exactly is procedure for all our New York listeners. 217 00:11:03,120 --> 00:11:05,040 Speaker 1: And we went out to one of the best, Sandy 218 00:11:05,080 --> 00:11:06,920 Speaker 1: from the tire Warehouse in Spring Valley, New York, and 219 00:11:06,920 --> 00:11:08,640 Speaker 1: we've got him on the line with us right now. Sandy, 220 00:11:08,679 --> 00:11:12,199 Speaker 1: are you there, sir, I'm here. Uh. You know, I 221 00:11:12,200 --> 00:11:13,680 Speaker 1: don't know if he had heard that call. A couple 222 00:11:13,760 --> 00:11:16,520 Speaker 1: of weeks back, the fellow had gone into the repair 223 00:11:16,600 --> 00:11:18,760 Speaker 1: shop and it was out on Long Island, and he 224 00:11:18,800 --> 00:11:22,160 Speaker 1: asked for the parts to be held and they said sure, 225 00:11:22,240 --> 00:11:23,880 Speaker 1: And when he got there, he paid for the car 226 00:11:24,040 --> 00:11:27,280 Speaker 1: no parts. You know, like I heard that. You said 227 00:11:27,280 --> 00:11:30,040 Speaker 1: something very interesting because it makes a huge difference. You said, 228 00:11:30,080 --> 00:11:32,120 Speaker 1: when he got there, did he ask for the parts 229 00:11:32,120 --> 00:11:33,840 Speaker 1: on the phone? Yes? Or did he ask the parts 230 00:11:33,840 --> 00:11:36,360 Speaker 1: when he was originally in the shop in the repair 231 00:11:36,400 --> 00:11:38,400 Speaker 1: shop the way, I understand that he asked for the 232 00:11:38,440 --> 00:11:41,560 Speaker 1: parts on the phone when they called him to upsell 233 00:11:41,679 --> 00:11:43,520 Speaker 1: him the break job that they said he needed. He 234 00:11:43,520 --> 00:11:47,560 Speaker 1: originally went in for an emissions problem and while the 235 00:11:47,600 --> 00:11:51,000 Speaker 1: car was there, because he was surprised that they said 236 00:11:51,000 --> 00:11:54,120 Speaker 1: he needed breaks because and I forget what his reason was. 237 00:11:54,160 --> 00:11:56,040 Speaker 1: Either the car was stopping well, which to me isn't 238 00:11:56,120 --> 00:11:58,160 Speaker 1: legit because there are a lot of cars that can 239 00:11:58,200 --> 00:12:02,240 Speaker 1: be stopping well that still need breaks, but calipers and stuff. Sure, 240 00:12:02,760 --> 00:12:04,960 Speaker 1: you know, he kind of gave an indication, if I 241 00:12:04,960 --> 00:12:06,480 Speaker 1: remember right, that he had looked at the brakes and 242 00:12:06,480 --> 00:12:09,240 Speaker 1: there weren't anything wrong with them, or his mechanical take 243 00:12:09,320 --> 00:12:11,360 Speaker 1: looked at the brakes. He had taken into the Honda 244 00:12:11,400 --> 00:12:13,920 Speaker 1: dealer for something because it was something they had to do, 245 00:12:14,000 --> 00:12:16,840 Speaker 1: either a recall or just some sort of mandatory service 246 00:12:17,200 --> 00:12:20,800 Speaker 1: dealer only for whatever reason. But the conversation was about 247 00:12:21,120 --> 00:12:23,240 Speaker 1: he had asked for the break parts to be returned 248 00:12:23,280 --> 00:12:26,680 Speaker 1: to him and they didn't. So what's the procedure in 249 00:12:26,720 --> 00:12:29,640 Speaker 1: New York? What are the requirements? Well, the law, if 250 00:12:29,640 --> 00:12:32,120 Speaker 1: that's what you're asking before, d MB has specific laws. 251 00:12:32,120 --> 00:12:33,839 Speaker 1: They have guidelines, and the law is that if you 252 00:12:33,920 --> 00:12:35,720 Speaker 1: go and you have a repair shop to work on 253 00:12:35,760 --> 00:12:38,000 Speaker 1: your car while you're there, if you want to keep 254 00:12:38,040 --> 00:12:40,320 Speaker 1: the parts, you're actually required to give it to them 255 00:12:40,320 --> 00:12:43,199 Speaker 1: in writing. Believe it or not. I can't imagine any 256 00:12:43,200 --> 00:12:46,160 Speaker 1: shop mattress returning them to you if they ask for them. 257 00:12:46,200 --> 00:12:47,960 Speaker 1: But the law says that they have to give it 258 00:12:47,960 --> 00:12:50,400 Speaker 1: to you if it's given in writing. However, and the 259 00:12:50,440 --> 00:12:52,560 Speaker 1: reason I asked you about this particular guy was he 260 00:12:52,600 --> 00:12:55,559 Speaker 1: there was on the phone. If you're ups, if a 261 00:12:56,360 --> 00:12:58,600 Speaker 1: service writer or dispatch or whoever it is it's calling 262 00:12:58,640 --> 00:13:01,839 Speaker 1: you and then sells you something over the phone, you 263 00:13:02,000 --> 00:13:03,480 Speaker 1: have to keep the parts until they come and pick 264 00:13:03,559 --> 00:13:07,160 Speaker 1: up the car. That's required. Customers entitled to see it, 265 00:13:07,600 --> 00:13:10,920 Speaker 1: especially if you're sending something over the phone. Procedurally, that's 266 00:13:10,920 --> 00:13:14,240 Speaker 1: a different question. That's not legally procedurally. My shop, for example, 267 00:13:14,800 --> 00:13:16,480 Speaker 1: we like to bring the customer if they're in the shop, 268 00:13:16,520 --> 00:13:18,000 Speaker 1: we'd like to bring him in to see the car. 269 00:13:18,040 --> 00:13:21,560 Speaker 1: We like to show him exactly what we're talking about. 270 00:13:21,559 --> 00:13:22,959 Speaker 1: The time they want to ask for the parks, they're 271 00:13:22,960 --> 00:13:25,280 Speaker 1: already seeing it on the car. And and to me, 272 00:13:25,520 --> 00:13:28,360 Speaker 1: that builds the trust factor, and that builds the relationship, 273 00:13:28,400 --> 00:13:30,520 Speaker 1: and that's what it's all about. You never had a 274 00:13:30,559 --> 00:13:33,040 Speaker 1: customer that says do I really need it after you've 275 00:13:33,080 --> 00:13:35,599 Speaker 1: shown the tour, So it takes all that away, and 276 00:13:35,600 --> 00:13:37,520 Speaker 1: I agree with you. It's it's that same Barbara, it's 277 00:13:37,559 --> 00:13:40,000 Speaker 1: Tony all over again. You deal with Tony cutting your 278 00:13:40,000 --> 00:13:41,480 Speaker 1: hair for twenty three years. You're not going to tell 279 00:13:41,480 --> 00:13:43,200 Speaker 1: them what you need because he already knows what you need. 280 00:13:43,559 --> 00:13:46,520 Speaker 1: You know what you got. So so the question becomes 281 00:13:46,559 --> 00:13:49,560 Speaker 1: then the dealership when he when he walked into the 282 00:13:49,600 --> 00:13:52,120 Speaker 1: dealership or the repair shop was a dealership in this case, 283 00:13:52,160 --> 00:13:55,520 Speaker 1: but just any any repair facility in any statement. We'll 284 00:13:55,520 --> 00:14:00,600 Speaker 1: talk New York specifically, they required him to sign a document, right, 285 00:14:00,600 --> 00:14:04,080 Speaker 1: I mean they required repair repair order. Um, somewhere on 286 00:14:04,120 --> 00:14:07,000 Speaker 1: that repair order, isn't he given the option also? Or 287 00:14:07,080 --> 00:14:09,640 Speaker 1: is he not to check off the box? You know, 288 00:14:09,679 --> 00:14:12,079 Speaker 1: everybody can have that Differently, there's no requirement that you 289 00:14:12,240 --> 00:14:14,840 Speaker 1: put that on your work order. But if they want 290 00:14:14,880 --> 00:14:18,560 Speaker 1: the parts, they are required to put it in writing. Again, 291 00:14:18,600 --> 00:14:20,320 Speaker 1: I can't imagine I would never say write it out 292 00:14:20,400 --> 00:14:22,560 Speaker 1: or I'm not giving your parts back, but the law 293 00:14:22,600 --> 00:14:24,200 Speaker 1: says that you have to put it in writing if 294 00:14:24,240 --> 00:14:26,960 Speaker 1: you're in the shop. Now, what's his recourse because now 295 00:14:27,000 --> 00:14:29,040 Speaker 1: he he had asked for parts to be returned to him, 296 00:14:29,080 --> 00:14:31,520 Speaker 1: and what would be the recourse for somebody that that's 297 00:14:31,520 --> 00:14:33,800 Speaker 1: in this situation. Where do they got a couple of options? 298 00:14:33,800 --> 00:14:37,440 Speaker 1: You can go directly to court. The judge will make 299 00:14:37,440 --> 00:14:40,240 Speaker 1: a decision, according to d m V. Now this is 300 00:14:40,280 --> 00:14:42,760 Speaker 1: really interesting. I called the m V and I asked 301 00:14:42,760 --> 00:14:46,680 Speaker 1: them about it, and they wouldn't answer my question. They 302 00:14:46,720 --> 00:14:50,680 Speaker 1: got nervous and they transferred me to a communications department 303 00:14:50,720 --> 00:14:53,120 Speaker 1: which I never knew existed, And it took a couple 304 00:14:53,160 --> 00:14:54,720 Speaker 1: of phone calls before they got back to me with 305 00:14:54,760 --> 00:14:56,440 Speaker 1: the right people. Because I heard it that I might 306 00:14:56,440 --> 00:14:58,520 Speaker 1: be speaking about this on the radio station. They were 307 00:14:58,520 --> 00:15:02,280 Speaker 1: sort of afraid to make a decision. But their exact definition, 308 00:15:02,320 --> 00:15:04,840 Speaker 1: can I read this to you. You're entitled to the 309 00:15:04,880 --> 00:15:08,280 Speaker 1: return of all replaced parts except warranty in exchange parts. 310 00:15:08,280 --> 00:15:10,240 Speaker 1: Some parts of cares by the way, so you have 311 00:15:10,320 --> 00:15:12,640 Speaker 1: to return them in order to get the new part 312 00:15:12,680 --> 00:15:16,680 Speaker 1: at a reasonable set, you know, affordable price. Without the 313 00:15:16,680 --> 00:15:18,720 Speaker 1: core are you're paying more money for it. So under 314 00:15:18,720 --> 00:15:21,080 Speaker 1: those conditions, you don't have to return those parts, but 315 00:15:21,200 --> 00:15:23,480 Speaker 1: you must ask for them in writing before any work 316 00:15:23,560 --> 00:15:26,320 Speaker 1: is done. If you authorize work by phone, the shop 317 00:15:26,400 --> 00:15:29,960 Speaker 1: must keep any replaced parts and make them available when 318 00:15:29,960 --> 00:15:33,520 Speaker 1: you pick up the vehicle. Um, I want to step further, 319 00:15:33,520 --> 00:15:35,280 Speaker 1: and I said, well, what about punishment. Here's a guy 320 00:15:35,280 --> 00:15:37,360 Speaker 1: at a shop. He didn refuses the return parts. He 321 00:15:37,440 --> 00:15:39,240 Speaker 1: likes to sell parts, doesn't like to return them the 322 00:15:39,240 --> 00:15:41,880 Speaker 1: show of the customer. And they said, and this is 323 00:15:41,920 --> 00:15:45,640 Speaker 1: interesting too, because they can give you demerits and they 324 00:15:45,640 --> 00:15:48,360 Speaker 1: can close you up, but to actually punish you under 325 00:15:48,400 --> 00:15:51,800 Speaker 1: a particular case, there may be penalties, but that would 326 00:15:51,800 --> 00:15:55,600 Speaker 1: be up to the respective administrative law judge. So they're 327 00:15:55,680 --> 00:15:57,640 Speaker 1: leading it up to the judge decide what the punishment 328 00:15:57,720 --> 00:16:00,360 Speaker 1: might be. But in fact there will be punishment. It 329 00:16:00,400 --> 00:16:03,760 Speaker 1: sounds like a continuing saga. Bottom line, Sandy, let's close 330 00:16:03,800 --> 00:16:06,320 Speaker 1: it up. Let's say, uh, that's about the relationship with 331 00:16:06,400 --> 00:16:09,320 Speaker 1: the shop and the customer back and relationship. Legitimate shop 332 00:16:09,360 --> 00:16:11,640 Speaker 1: isn't gonna hide anything from your legitimate shop wants to 333 00:16:11,680 --> 00:16:14,200 Speaker 1: show you what you need, so you understand and therefore 334 00:16:14,240 --> 00:16:17,200 Speaker 1: trust him. And then if you don't, then somebody wants 335 00:16:17,240 --> 00:16:18,800 Speaker 1: the parts wind the world when you give them back. 336 00:16:18,840 --> 00:16:21,560 Speaker 1: We have a tendency, we have a routine. We keep barrels, 337 00:16:21,640 --> 00:16:24,800 Speaker 1: we keep metal parts, in one barrel. We keep other 338 00:16:25,360 --> 00:16:27,680 Speaker 1: salvageable parts. When I say salvage, just a scrap in 339 00:16:27,720 --> 00:16:29,920 Speaker 1: other barrels. And this way a customer says, you know 340 00:16:29,960 --> 00:16:31,640 Speaker 1: what I didn't see? Can I used to got that part? 341 00:16:31,720 --> 00:16:33,200 Speaker 1: I can take the guy, I can take the tech 342 00:16:33,240 --> 00:16:35,880 Speaker 1: and I can show him exactly what came off this car. 343 00:16:36,680 --> 00:16:38,360 Speaker 1: I'll tell you what I'm here for. You keep me 344 00:16:38,360 --> 00:16:40,160 Speaker 1: and I love listening to you. That's why he's our 345 00:16:40,200 --> 00:16:42,320 Speaker 1: guy in New York. Sandy the Tire Warehouse, Spring Valley, 346 00:16:42,320 --> 00:16:43,960 Speaker 1: New York. Thanks Sandy, go back and joy the rest 347 00:16:44,000 --> 00:16:45,880 Speaker 1: of your day off. My pleasure, you too. I'm listening 348 00:16:45,880 --> 00:16:48,000 Speaker 1: in you take good care. You know. That's and and 349 00:16:48,040 --> 00:16:51,040 Speaker 1: that's really the fact. It's it's about the relationship, but 350 00:16:51,160 --> 00:16:53,120 Speaker 1: really is let's real quick. Let's go over to down 351 00:16:53,160 --> 00:16:56,320 Speaker 1: and see the rapids. Iowa two thousand eleven Kia. Some 352 00:16:56,440 --> 00:16:58,480 Speaker 1: questions about breaks? Don You're on with the car doctor. 353 00:16:58,480 --> 00:17:01,520 Speaker 1: How can I help iron? Yes, I have a two 354 00:17:01,520 --> 00:17:04,960 Speaker 1: thousand eleven Kia that I bought two years ago. Used, 355 00:17:05,480 --> 00:17:08,639 Speaker 1: it's got about twenty thousand miles and lately when I've 356 00:17:08,680 --> 00:17:11,359 Speaker 1: been taking it in for just routine maintenance oil change, 357 00:17:11,400 --> 00:17:13,679 Speaker 1: that type of thing. They've been trying to upsell me 358 00:17:13,840 --> 00:17:18,040 Speaker 1: to an inspection process on the brakes that they say 359 00:17:18,280 --> 00:17:21,439 Speaker 1: is a potential problem because of in the wintertime in 360 00:17:21,480 --> 00:17:24,360 Speaker 1: Iowa course with all the ice, sludge and snow, they 361 00:17:24,359 --> 00:17:27,080 Speaker 1: have to put a salt solution out and they say 362 00:17:27,080 --> 00:17:29,720 Speaker 1: the salt solution has a as a as the ability 363 00:17:29,800 --> 00:17:33,200 Speaker 1: to to cause problems with the undercoating on the car. 364 00:17:33,880 --> 00:17:35,760 Speaker 1: Now that I said, fine, if that's the case, go, 365 00:17:35,880 --> 00:17:37,640 Speaker 1: I hadn't do it, And they say, well, unfortunately, you'll 366 00:17:37,640 --> 00:17:39,760 Speaker 1: have to pay us for it, and that it's a 367 00:17:39,800 --> 00:17:42,199 Speaker 1: substantial cost on this thing on the front end to 368 00:17:42,240 --> 00:17:45,680 Speaker 1: have these inspected. This is not necessarily saying there's a problem, 369 00:17:45,720 --> 00:17:47,360 Speaker 1: but and if they're and if they have to be replaced, 370 00:17:47,359 --> 00:17:51,480 Speaker 1: of course that's additional cost. Uh. And I guess uh. 371 00:17:51,520 --> 00:17:53,119 Speaker 1: I've been putting them off on the thing because I 372 00:17:53,119 --> 00:17:55,560 Speaker 1: didn't feel I had to break problem. I did get 373 00:17:55,640 --> 00:17:59,560 Speaker 1: from Kia something called a voluntary service campaign. I'm not 374 00:17:59,600 --> 00:18:01,719 Speaker 1: sure if you're familiar with it or not, but it 375 00:18:01,720 --> 00:18:05,760 Speaker 1: has to do with with a voluntary taking the car 376 00:18:05,800 --> 00:18:10,919 Speaker 1: in and getting the undercoding added to or or or increased. 377 00:18:11,520 --> 00:18:14,399 Speaker 1: H In areas where we have this as salt issue, 378 00:18:14,480 --> 00:18:18,119 Speaker 1: this salt problem because they're concerned about the corrosion. Now 379 00:18:18,119 --> 00:18:20,840 Speaker 1: they talked about maybe the corrosion being on I think 380 00:18:20,840 --> 00:18:23,399 Speaker 1: they used the term spindler califers. I'm not sure what 381 00:18:23,440 --> 00:18:26,600 Speaker 1: I don't understand freaks. I'll tell you what. Don don 382 00:18:26,720 --> 00:18:28,800 Speaker 1: let me pull over and take this pause. I've got 383 00:18:28,840 --> 00:18:30,439 Speaker 1: an answer for you. Let me deal with it when 384 00:18:30,480 --> 00:18:32,280 Speaker 1: I come back. I don't want to rush this, and 385 00:18:32,480 --> 00:18:33,920 Speaker 1: we'll get to the bottom of before you and help 386 00:18:33,960 --> 00:18:35,640 Speaker 1: you out. I'm run any in the Car Doctor. We'll 387 00:18:35,680 --> 00:18:58,960 Speaker 1: be back right after this. Welcome back. Why don't they 388 00:18:59,000 --> 00:19:01,000 Speaker 1: need the Car Doctor taking the ride this hour with 389 00:19:01,040 --> 00:19:04,480 Speaker 1: you at zero nine nine zero zero. I should point 390 00:19:04,480 --> 00:19:07,200 Speaker 1: out also Car Doctors Show dot com has more information 391 00:19:07,240 --> 00:19:10,080 Speaker 1: about this radio show, as well as podcasts and some 392 00:19:10,160 --> 00:19:12,680 Speaker 1: of the weekly and monthly happenings here at the Car Doctor. 393 00:19:12,800 --> 00:19:15,000 Speaker 1: Let's go back to Don and Cedar rapids Iowa. Don, 394 00:19:15,040 --> 00:19:19,119 Speaker 1: you're still there, sir two thousand eleven. Key of the 395 00:19:19,160 --> 00:19:22,240 Speaker 1: conversations about the dealer trying to sell you. It sounds 396 00:19:22,280 --> 00:19:26,080 Speaker 1: like a rust coding after the vehicle purchase because of 397 00:19:26,080 --> 00:19:29,360 Speaker 1: your bad winters in Iowa. Fair statement, Well not not 398 00:19:29,359 --> 00:19:31,679 Speaker 1: not what he wants to sell me as an inspection. 399 00:19:32,320 --> 00:19:35,159 Speaker 1: Uh and to see if there's a problem because of 400 00:19:35,200 --> 00:19:39,840 Speaker 1: the potential undercoding issue. But then then I've got to 401 00:19:39,880 --> 00:19:42,440 Speaker 1: take the car in next tuesday they get some undercoding 402 00:19:42,480 --> 00:19:45,800 Speaker 1: added to it. But uh, this this had just to 403 00:19:45,840 --> 00:19:48,199 Speaker 1: do with the with the brakes and he wants to 404 00:19:48,200 --> 00:19:50,800 Speaker 1: sell me uh uh and and chart before it chart 405 00:19:50,880 --> 00:19:53,159 Speaker 1: these inspect each of the four wheels for this for 406 00:19:53,200 --> 00:19:55,919 Speaker 1: this problem, Okay, spend a lurk calif er whatever. How 407 00:19:56,000 --> 00:19:57,600 Speaker 1: much does he want to charge you for this? Done? 408 00:19:58,520 --> 00:20:01,439 Speaker 1: Eighty dollars attire? So he wants to charge almost four 409 00:20:02,240 --> 00:20:07,720 Speaker 1: to inspect the brake. Okay? And and is this a 410 00:20:07,800 --> 00:20:09,919 Speaker 1: fault in the vehicle as per Kia or is this 411 00:20:10,000 --> 00:20:12,600 Speaker 1: something the dealer has? No? This this has to do 412 00:20:12,680 --> 00:20:15,120 Speaker 1: with the with the salt that's put on the roads 413 00:20:15,119 --> 00:20:17,800 Speaker 1: in in the wintertime. It's that's such a corrosive thing. 414 00:20:17,840 --> 00:20:20,520 Speaker 1: I guess that they are running into problems running the 415 00:20:20,600 --> 00:20:23,879 Speaker 1: problems with the tailpi exhaust systems. Okay, they have they 416 00:20:23,920 --> 00:20:27,119 Speaker 1: have they have anything in writing that explains this or 417 00:20:27,200 --> 00:20:29,040 Speaker 1: is this what they do they have? This is what 418 00:20:29,080 --> 00:20:32,280 Speaker 1: they call a voluntary service campaign. Can you email it 419 00:20:32,320 --> 00:20:34,640 Speaker 1: to it's it's got. What they're gonna do is they're 420 00:20:34,640 --> 00:20:37,000 Speaker 1: gonna actually bring it in. They're gonna add undercoding to 421 00:20:37,040 --> 00:20:39,800 Speaker 1: certain areas. They don't say exactly where can you They're 422 00:20:39,800 --> 00:20:42,280 Speaker 1: gonna well, can you can you email me a copy 423 00:20:42,280 --> 00:20:46,960 Speaker 1: of that notice? Is that possible? I can? I can 424 00:20:46,640 --> 00:20:50,240 Speaker 1: get your email at whit can I get adders pretty 425 00:20:50,240 --> 00:20:54,560 Speaker 1: easy ron at car Doctor show dot com. That's easy. Yeah, 426 00:20:54,640 --> 00:20:56,200 Speaker 1: all right, you know because I want to see that, 427 00:20:57,040 --> 00:21:00,240 Speaker 1: you know, because here's here's my perspective. All right. You know, 428 00:21:00,359 --> 00:21:03,080 Speaker 1: if the problem is in Iowa, I got news for you, 429 00:21:03,119 --> 00:21:05,240 Speaker 1: the problem better be in Maine because I think Maine's 430 00:21:05,240 --> 00:21:09,040 Speaker 1: got a bigger soult ping issue than than than any state. Yeah, 431 00:21:09,240 --> 00:21:11,639 Speaker 1: it's and I'm not hearing about this from anybody else. 432 00:21:13,600 --> 00:21:18,000 Speaker 1: Mechanic here locally and this right so you know, and 433 00:21:18,320 --> 00:21:20,040 Speaker 1: I need to do it for safety purposes. I will 434 00:21:20,080 --> 00:21:23,400 Speaker 1: do it right. Or are we buying? Are we buying 435 00:21:23,480 --> 00:21:25,959 Speaker 1: on furniture for the writer? And then the last thing 436 00:21:25,960 --> 00:21:27,560 Speaker 1: I'm gonna leave you with and then I'm gonna run 437 00:21:28,000 --> 00:21:30,640 Speaker 1: is take a look online. Go look at a product 438 00:21:30,760 --> 00:21:36,520 Speaker 1: called fluid film. Fluid film they use it on all 439 00:21:36,520 --> 00:21:38,360 Speaker 1: the they use it on all the plow trucks. I've 440 00:21:38,400 --> 00:21:40,679 Speaker 1: been using it for the past two years. I know 441 00:21:40,920 --> 00:21:44,600 Speaker 1: professional commercial snow flowers that use this product. It's a 442 00:21:44,680 --> 00:21:49,600 Speaker 1: spray on corrosion inhibitor that prevents the particular problems that 443 00:21:49,640 --> 00:21:51,560 Speaker 1: you're describing to me. That's why I want to read 444 00:21:51,560 --> 00:21:53,480 Speaker 1: what the dealer has to say to see if we're 445 00:21:53,480 --> 00:21:56,480 Speaker 1: talking about the same thing. Fluid films about eleven twelve 446 00:21:56,520 --> 00:21:59,000 Speaker 1: dollars a can up in the air. It's a little caustic. 447 00:21:59,040 --> 00:22:01,359 Speaker 1: You've got to wear some act of mask and so forth. 448 00:22:01,720 --> 00:22:04,719 Speaker 1: Spray it on and we're done. Conversations over It's not 449 00:22:04,960 --> 00:22:08,720 Speaker 1: hundreds of dollars and this big, long, involved process. So 450 00:22:08,920 --> 00:22:10,480 Speaker 1: let's take this one step at a time. Down we 451 00:22:10,480 --> 00:22:13,120 Speaker 1: can always spend the money in two weeks and send 452 00:22:13,160 --> 00:22:15,720 Speaker 1: you back to the dealer. But email me that copy 453 00:22:15,840 --> 00:22:18,120 Speaker 1: and I'll comment on it. We can talk further. So 454 00:22:18,760 --> 00:22:20,840 Speaker 1: just keep me posted, let me know what happens. Thank you, 455 00:22:20,840 --> 00:22:22,120 Speaker 1: and you have a good rest of the day. Let's 456 00:22:22,119 --> 00:22:24,159 Speaker 1: go over to another Don. Don. This is Don. This 457 00:22:24,240 --> 00:22:26,399 Speaker 1: gentleman is from last week. Actually, he appeared with me 458 00:22:26,440 --> 00:22:28,040 Speaker 1: in the first hour. He was a nice enough guy 459 00:22:28,040 --> 00:22:29,919 Speaker 1: to pull his power wagon up in front of the 460 00:22:29,920 --> 00:22:31,879 Speaker 1: hotel where we were at the Wild hot Rod party 461 00:22:32,119 --> 00:22:34,200 Speaker 1: for the folks at dead Man's Curve, and we decided 462 00:22:34,200 --> 00:22:36,000 Speaker 1: to bring him back this week. I had a couple 463 00:22:36,000 --> 00:22:37,600 Speaker 1: of questions and a bit of a surprise for him. 464 00:22:37,600 --> 00:22:41,200 Speaker 1: Don welcome back to the car doctor, sir. All right, 465 00:22:41,240 --> 00:22:43,600 Speaker 1: you're you're traveling this week too, by the way, aren't you? 466 00:22:43,600 --> 00:22:46,520 Speaker 1: Where are you? Where are you today? Yes? Me and 467 00:22:46,600 --> 00:22:54,520 Speaker 1: my wife? Well, wow, you're you know, hardcore hot rudders 468 00:22:54,520 --> 00:22:56,480 Speaker 1: out there having fun. You've got the forty one dodge 469 00:22:56,520 --> 00:23:00,199 Speaker 1: with you today? Of course, I'm sure, yes, yes, you 470 00:23:00,240 --> 00:23:02,359 Speaker 1: know one thing we never talked about last week, and 471 00:23:02,359 --> 00:23:04,040 Speaker 1: I'll just be brief. I know you guys are having 472 00:23:04,040 --> 00:23:07,080 Speaker 1: a good time. The tires on that truck? How big 473 00:23:07,080 --> 00:23:09,280 Speaker 1: were those tires? And then what rear rends are in 474 00:23:09,320 --> 00:23:14,359 Speaker 1: that truck? I don't recall five super swampers and there's 475 00:23:14,840 --> 00:23:21,639 Speaker 1: nineteen sixty Summer International rears in it. Now when you built, 476 00:23:21,720 --> 00:23:23,639 Speaker 1: when you build a truck like that, don do you 477 00:23:23,640 --> 00:23:26,199 Speaker 1: have it all written down somewhere? So two years from now, 478 00:23:26,200 --> 00:23:27,800 Speaker 1: if you need a part or a widget, you know 479 00:23:27,880 --> 00:23:31,600 Speaker 1: where to chase and how to go about it. Yeah yeah, okay, yeah, yeah, 480 00:23:31,600 --> 00:23:34,040 Speaker 1: I know. I think I said clip from Syne to 481 00:23:34,119 --> 00:23:36,400 Speaker 1: Custins built the truck, and we have a pretty detailed 482 00:23:36,480 --> 00:23:39,199 Speaker 1: list of everything that've gone in it and what we have, 483 00:23:39,400 --> 00:23:41,159 Speaker 1: you know, going on with it. You see and you 484 00:23:41,240 --> 00:23:43,560 Speaker 1: see parts is you know, the biggest is parts one 485 00:23:43,600 --> 00:23:46,959 Speaker 1: of the big problems today in restoration. Uh you know 486 00:23:47,040 --> 00:23:53,480 Speaker 1: what Rush Russ did, the biggest issue. Russ never sleeps right, Unfortunately, 487 00:23:53,640 --> 00:23:56,560 Speaker 1: this is a good, good truck to begin with. And uh, 488 00:23:56,640 --> 00:23:58,960 Speaker 1: you know, yeah, it's it's we got we got along 489 00:23:59,000 --> 00:24:01,639 Speaker 1: with it and it's we've been I gotta tell you 490 00:24:01,680 --> 00:24:03,920 Speaker 1: it was a fan favorite last weekend, that's for sure. 491 00:24:03,960 --> 00:24:05,560 Speaker 1: And listen on that note. And I meant to do 492 00:24:05,600 --> 00:24:08,080 Speaker 1: this last weekend, but it was just so plumb crazy 493 00:24:08,080 --> 00:24:11,080 Speaker 1: and unless you were there, you don't understand what crazy is. 494 00:24:11,320 --> 00:24:14,680 Speaker 1: From last weekend. Um one of our sponsors, LMC truck. 495 00:24:14,680 --> 00:24:17,520 Speaker 1: They're a great bunch of guys, their truck people, and 496 00:24:17,720 --> 00:24:19,960 Speaker 1: we're we're gonna give you and send you out the 497 00:24:19,960 --> 00:24:23,040 Speaker 1: twenty dollar gift certificate this week along with an LMC 498 00:24:23,119 --> 00:24:25,639 Speaker 1: truck or hat T shirt or hat her T shirt. 499 00:24:25,680 --> 00:24:27,240 Speaker 1: And I want you to stay on the line fast. 500 00:24:27,280 --> 00:24:29,439 Speaker 1: Harry's gonna get your info and you can also get 501 00:24:29,480 --> 00:24:32,760 Speaker 1: a catalog from them, and uh, you know what, I 502 00:24:32,800 --> 00:24:34,639 Speaker 1: want you to know that I like that truck and 503 00:24:34,680 --> 00:24:36,000 Speaker 1: the Car Doctor wants to do what he can to 504 00:24:36,000 --> 00:24:37,920 Speaker 1: help make your life easier with it. Should you ever 505 00:24:37,960 --> 00:24:39,960 Speaker 1: need parts for it, you can over to LMC truck 506 00:24:39,960 --> 00:24:43,400 Speaker 1: and they'll help you out. All right, sir, you're very 507 00:24:43,400 --> 00:24:46,800 Speaker 1: welcome to all right. You take good care and we 508 00:24:46,840 --> 00:24:49,560 Speaker 1: look forward to seeing you at the next hot rod event. Yeah. Uh, 509 00:24:49,720 --> 00:24:51,760 Speaker 1: super big truck folks. And if you didn't see it, 510 00:24:51,760 --> 00:24:54,720 Speaker 1: we're gonna get some pictures up we are. Photographer took 511 00:24:54,720 --> 00:24:57,080 Speaker 1: over three hundred pictures of last week's event. We started 512 00:24:57,119 --> 00:25:00,280 Speaker 1: to post them out at the Facebook page, and um, 513 00:25:00,359 --> 00:25:02,800 Speaker 1: we're gonna get more up in the coming weeks as 514 00:25:02,840 --> 00:25:06,800 Speaker 1: we continue to move forward with this radio show. Zero 515 00:25:07,400 --> 00:25:09,120 Speaker 1: zero zero. I'm run on any in the Car Doctor 516 00:25:09,160 --> 00:25:40,480 Speaker 1: and I'm back right after this coming on. Ye, welcome back, 517 00:25:40,520 --> 00:25:42,440 Speaker 1: aren't inning of the Car Doctor rolling along this hour? 518 00:25:42,560 --> 00:25:44,119 Speaker 1: Get Out of the the Car Doctor show dot com for 519 00:25:44,200 --> 00:25:46,720 Speaker 1: more information and podcasts of this radio show. And let 520 00:25:46,760 --> 00:25:48,800 Speaker 1: me point out if you want to do the podcast thing, 521 00:25:49,240 --> 00:25:51,600 Speaker 1: you can get out to either tune in dot com 522 00:25:51,720 --> 00:25:55,440 Speaker 1: or subscribe via iHeart dot com or iTunes dot com 523 00:25:55,480 --> 00:25:57,159 Speaker 1: and you can take this radio show with you and 524 00:25:57,160 --> 00:25:59,720 Speaker 1: get it to appear in your inbox any which way 525 00:25:59,760 --> 00:26:01,600 Speaker 1: you'd Let's get over to the phones once again and 526 00:26:01,600 --> 00:26:03,720 Speaker 1: go back to Ray or go over to Ray Long 527 00:26:03,760 --> 00:26:06,439 Speaker 1: Island two thousand six, Ford Explorer, Ray, you're out with 528 00:26:06,440 --> 00:26:09,080 Speaker 1: the car doctor, Sir? How can I help? Hey? Ron? 529 00:26:09,080 --> 00:26:11,080 Speaker 1: How you doing? Great show? I listen all the time, 530 00:26:11,160 --> 00:26:14,160 Speaker 1: Thank you, sir. What's going on? Question? I had four 531 00:26:14,240 --> 00:26:18,000 Speaker 1: do tis put on the Explorer all right as same 532 00:26:18,240 --> 00:26:22,320 Speaker 1: original size and UM. A couple of days afterwards, I'm 533 00:26:22,400 --> 00:26:26,080 Speaker 1: driving down the road and the A B S flight 534 00:26:26,160 --> 00:26:30,560 Speaker 1: comes on. The four wheel drive engages automatically by itself. 535 00:26:30,600 --> 00:26:33,520 Speaker 1: The cost slows down to a crawl. I could holly 536 00:26:33,600 --> 00:26:36,080 Speaker 1: move it. I just touched the gas and and the 537 00:26:36,240 --> 00:26:38,919 Speaker 1: brake pedal is bouncing up and down. You know, the 538 00:26:38,920 --> 00:26:42,760 Speaker 1: A B S is activating. I'm on the dry road now, 539 00:26:42,800 --> 00:26:46,680 Speaker 1: I take it into my mechanic guy tells me right 540 00:26:46,760 --> 00:26:50,720 Speaker 1: front hut bearing that the censor and the hot bearing 541 00:26:50,760 --> 00:26:53,399 Speaker 1: is a intricral pot and he has to replace the 542 00:26:53,400 --> 00:26:57,080 Speaker 1: whole bearing in the censor at once sounds reasonable. Okay, 543 00:26:57,160 --> 00:26:59,600 Speaker 1: yes it did, and I looked into it and it did. 544 00:27:00,080 --> 00:27:02,760 Speaker 1: He replaced it. No problem. The only problem isn't When 545 00:27:02,760 --> 00:27:06,520 Speaker 1: I'm out on the highway, I'm getting a vibration on 546 00:27:06,640 --> 00:27:10,800 Speaker 1: the floor, a slide vibration. At about sixty five, I 547 00:27:10,840 --> 00:27:12,480 Speaker 1: had the tie. I thought it was a balancing in 548 00:27:12,520 --> 00:27:15,920 Speaker 1: the tie that had the tie is rebalanced in two 549 00:27:15,960 --> 00:27:19,560 Speaker 1: different ties, two different places, and it still didn't help. 550 00:27:19,600 --> 00:27:22,040 Speaker 1: I brought it back to the guy. He looked at everything. 551 00:27:22,080 --> 00:27:25,920 Speaker 1: He says he couldn't see anything wrong. And I'm just wondering, 552 00:27:26,400 --> 00:27:28,560 Speaker 1: you know, maybe if the road is a walk because 553 00:27:28,600 --> 00:27:33,840 Speaker 1: the ABS was activating so bad, drive went into transfer case. 554 00:27:34,359 --> 00:27:36,680 Speaker 1: Let me ask you, Ray, when you you know, drive 555 00:27:36,720 --> 00:27:38,879 Speaker 1: along sixty miles an hour and just step on the 556 00:27:38,920 --> 00:27:42,200 Speaker 1: break a normal brake application. Does the steering wheel dance 557 00:27:42,240 --> 00:27:46,119 Speaker 1: at all? Is a normal stop? Now now that I 558 00:27:46,200 --> 00:27:48,760 Speaker 1: tried that, idapple a little bit an auto mechanic, I 559 00:27:48,800 --> 00:27:51,120 Speaker 1: know a little bit about it. But now I tried that, 560 00:27:51,680 --> 00:27:55,000 Speaker 1: and the roads don't seem to be walked. No, and 561 00:27:55,040 --> 00:27:58,399 Speaker 1: I don't. I don't from from your description, it doesn't 562 00:27:58,440 --> 00:28:00,440 Speaker 1: sound like a break issue. The only one you're gonna 563 00:28:00,480 --> 00:28:02,920 Speaker 1: know for sure is to really is to pull the 564 00:28:02,960 --> 00:28:05,119 Speaker 1: four wheels off, set up a dial indicator on a 565 00:28:05,160 --> 00:28:08,080 Speaker 1: magnetic base, and dial indicate the rotors for runout. But 566 00:28:08,160 --> 00:28:12,480 Speaker 1: it doesn't. It doesn't sound like a a a break 567 00:28:12,760 --> 00:28:16,520 Speaker 1: rotor scenario to me. Is it possible, and I'm talking 568 00:28:16,600 --> 00:28:19,000 Speaker 1: at the top of my head, is it possible one 569 00:28:19,000 --> 00:28:22,400 Speaker 1: of the new tires has an issue. New doesn't mean good, 570 00:28:22,480 --> 00:28:25,919 Speaker 1: new means never ever worked. You may find and I 571 00:28:26,040 --> 00:28:28,600 Speaker 1: don't know that I would go here first, but you 572 00:28:28,680 --> 00:28:32,320 Speaker 1: may find that moving the tires around changes or modifies 573 00:28:32,400 --> 00:28:36,399 Speaker 1: the vibration if you can accurately and consistently reproduce it 574 00:28:36,400 --> 00:28:39,640 Speaker 1: at sixty five miles through the floor like you feel 575 00:28:39,640 --> 00:28:41,360 Speaker 1: it in the seat of your pants. Is that what 576 00:28:41,400 --> 00:28:48,080 Speaker 1: you're saying? The flaw? Okay, but I feel it more 577 00:28:48,120 --> 00:28:50,600 Speaker 1: on the floor, but I didn't have it before, you know, before, 578 00:28:50,640 --> 00:28:55,680 Speaker 1: which before the tires, before the wheel bearing the tires. Okay, 579 00:28:55,800 --> 00:28:58,800 Speaker 1: Then you may want to move the tires front to back, 580 00:28:58,880 --> 00:29:01,280 Speaker 1: put the tires in a different position. I'd mark them 581 00:29:01,280 --> 00:29:03,320 Speaker 1: before I'd move them, just to see does moving the 582 00:29:03,400 --> 00:29:07,240 Speaker 1: tires change the frequency or the oscillation or the vibration 583 00:29:07,320 --> 00:29:09,920 Speaker 1: level at all, do you all of a sudden start 584 00:29:09,960 --> 00:29:12,160 Speaker 1: to pick it up in the steering wheel. If that's 585 00:29:12,200 --> 00:29:13,920 Speaker 1: the case, then one of the tires that went from 586 00:29:13,920 --> 00:29:16,360 Speaker 1: back to front has an issue and it would need 587 00:29:16,400 --> 00:29:18,680 Speaker 1: to be looked at on the on the balancer again. 588 00:29:19,160 --> 00:29:22,560 Speaker 1: Now it's possible also should you find that you suspect 589 00:29:22,600 --> 00:29:25,760 Speaker 1: this is a balance issue, it might be interesting to 590 00:29:25,800 --> 00:29:28,680 Speaker 1: see if they took the tire, deflated it, move the 591 00:29:28,680 --> 00:29:32,240 Speaker 1: tire a hundred and eighty or ninety degrees on the wheel, 592 00:29:32,840 --> 00:29:35,800 Speaker 1: put it back together and balanced it again. What we're 593 00:29:35,840 --> 00:29:39,360 Speaker 1: doing is we're playing with the concentricity or the lateral 594 00:29:39,440 --> 00:29:41,920 Speaker 1: runout of the tire to the rim. In other words, 595 00:29:41,960 --> 00:29:45,160 Speaker 1: everything has a different center line, and we're changing it 596 00:29:45,280 --> 00:29:50,200 Speaker 1: because I do find it might it will, It will 597 00:29:50,240 --> 00:29:53,400 Speaker 1: compensate to a degree. But if you want to take 598 00:29:53,440 --> 00:29:56,040 Speaker 1: a harder look at that, go out and google road 599 00:29:56,200 --> 00:30:00,040 Speaker 1: force wheel balancing and understand what that is. And that 600 00:30:00,400 --> 00:30:04,200 Speaker 1: takes wheel balancing down to the umpteenth level. It compensates 601 00:30:04,240 --> 00:30:07,800 Speaker 1: for the out of roundness of a tire and how 602 00:30:07,840 --> 00:30:10,080 Speaker 1: it affects itself when it sits on the rim and 603 00:30:10,120 --> 00:30:13,120 Speaker 1: the load of it on the road. So there is 604 00:30:13,320 --> 00:30:16,600 Speaker 1: there is a higher level of wheel balancing available. Spinning 605 00:30:16,640 --> 00:30:19,280 Speaker 1: tires on the rim is a is a cheaper way. 606 00:30:19,320 --> 00:30:20,960 Speaker 1: It's the poor man's way of doing it. It's the 607 00:30:20,960 --> 00:30:23,800 Speaker 1: way I was taught way too many years ago. Um, 608 00:30:24,320 --> 00:30:27,320 Speaker 1: you can't find that make a difference. If we if 609 00:30:27,360 --> 00:30:31,160 Speaker 1: we get past the tires where where it's not the 610 00:30:31,200 --> 00:30:33,880 Speaker 1: tires ray and we decide, okay, there is an a 611 00:30:33,960 --> 00:30:37,680 Speaker 1: tire issue here, then the last thing I would tell 612 00:30:37,720 --> 00:30:40,400 Speaker 1: you to look at before we go any further is 613 00:30:41,000 --> 00:30:43,720 Speaker 1: ask your mechanic to put a host clamp on the 614 00:30:43,800 --> 00:30:47,360 Speaker 1: drive shift and put a put a quarter rounds a 615 00:30:47,360 --> 00:30:51,480 Speaker 1: wheel weight on it. Yeah, the main the main drive shift. 616 00:30:52,440 --> 00:30:55,000 Speaker 1: Now the main drive shift. This is this is from 617 00:30:55,000 --> 00:30:57,400 Speaker 1: the center of the vehicle, which center of the vehicle 618 00:30:57,480 --> 00:30:59,520 Speaker 1: to me sounds more and again this is a touchy 619 00:30:59,600 --> 00:31:02,040 Speaker 1: feeling thing. But this sounds like do we have a 620 00:31:02,160 --> 00:31:04,920 Speaker 1: drive shift that the drive shaft? You know, this truck's 621 00:31:04,960 --> 00:31:07,400 Speaker 1: ten years old, how rusted as the drive shift the 622 00:31:07,480 --> 00:31:09,680 Speaker 1: drive shaft lose a weight. And for that matter, if 623 00:31:09,680 --> 00:31:12,600 Speaker 1: you inspect the drive shaft, is there a spot weld 624 00:31:12,920 --> 00:31:15,840 Speaker 1: somewhere on the drive shaft where there once was a weight? 625 00:31:16,320 --> 00:31:19,120 Speaker 1: Did it by chance happened to fall off when the 626 00:31:19,160 --> 00:31:21,440 Speaker 1: truck went into this a B S event and you 627 00:31:21,560 --> 00:31:26,200 Speaker 1: just started noticing it. You know, repairing cars is a 628 00:31:26,320 --> 00:31:31,040 Speaker 1: dangerous task for both parties because after you pay somebody money, 629 00:31:31,200 --> 00:31:33,400 Speaker 1: you tend to be more sensitive and pay more attention 630 00:31:33,400 --> 00:31:36,520 Speaker 1: to what's going on, and not just everybody. You're more 631 00:31:36,600 --> 00:31:38,640 Speaker 1: in tune. You know. It's like after you get the 632 00:31:38,640 --> 00:31:40,320 Speaker 1: house painted, all of a sudden, you notice every once 633 00:31:40,320 --> 00:31:42,720 Speaker 1: in a while a bird flies over and and does 634 00:31:42,760 --> 00:31:44,560 Speaker 1: his business, and you go, you know what, that happens 635 00:31:44,600 --> 00:31:46,480 Speaker 1: one more time, is gonna be one less blackbird in 636 00:31:46,480 --> 00:31:49,479 Speaker 1: the world. So I always start I always thought that 637 00:31:49,560 --> 00:31:53,160 Speaker 1: maybe it was the transfer case or the talk converting 638 00:31:53,200 --> 00:31:57,160 Speaker 1: the transmission doing this well that you know, there's a 639 00:31:57,160 --> 00:32:00,480 Speaker 1: lot of things that could be. But if you take 640 00:32:00,520 --> 00:32:03,280 Speaker 1: what I told you and and go it and steps, 641 00:32:03,560 --> 00:32:06,480 Speaker 1: at least you've got a diagnostic approach on how to 642 00:32:06,760 --> 00:32:09,800 Speaker 1: uh on how to you know, approach this before we 643 00:32:09,840 --> 00:32:13,800 Speaker 1: start randomly pulling at things. Again, it could be tire related. 644 00:32:13,840 --> 00:32:17,040 Speaker 1: You noticed that after the tires. But there's a lot 645 00:32:17,120 --> 00:32:19,640 Speaker 1: of things would have, could have, should have and following 646 00:32:19,720 --> 00:32:23,280 Speaker 1: things in a logical sequence will help eliminate cost not 647 00:32:23,360 --> 00:32:25,760 Speaker 1: necessarily time. Let me know what happens, Ran, I'll be 648 00:32:25,760 --> 00:32:27,440 Speaker 1: glad to talk about it again with you if the 649 00:32:27,480 --> 00:32:32,120 Speaker 1: problem continues. Eight zero zero The Car Doctors coming back. 650 00:32:32,160 --> 00:33:02,120 Speaker 1: Don't go away, bad night contract. Welcome back Ny in 651 00:33:02,160 --> 00:33:05,200 Speaker 1: the Car Doctor. Eight five zero nine zero zero The 652 00:33:05,200 --> 00:33:07,960 Speaker 1: Car Doctor seven. Phone number for we're not here call 653 00:33:08,320 --> 00:33:10,400 Speaker 1: leave a message fast, Harry, I'll call you back. Let's 654 00:33:10,400 --> 00:33:12,720 Speaker 1: get over and talk to Chris and Nebraska some car 655 00:33:12,720 --> 00:33:15,720 Speaker 1: advice for an older sister and alexis Chris. Welcome to 656 00:33:15,720 --> 00:33:18,719 Speaker 1: the Car Doctor. How can I help hey? First of all, 657 00:33:18,760 --> 00:33:20,520 Speaker 1: I wanted to say thank you for what you do. 658 00:33:20,560 --> 00:33:22,360 Speaker 1: I found the show three years ago and I've been 659 00:33:22,400 --> 00:33:24,760 Speaker 1: hooked since. Thank you, sir. Glad to be here for you. 660 00:33:24,800 --> 00:33:27,400 Speaker 1: What can I do for you today? Well, it's first, 661 00:33:27,760 --> 00:33:30,200 Speaker 1: my sister has been looking for a newer car. She 662 00:33:30,280 --> 00:33:33,880 Speaker 1: was looking at the new Lexus n X and going 663 00:33:33,960 --> 00:33:37,400 Speaker 1: and looking at it, um the price point and how 664 00:33:37,440 --> 00:33:39,560 Speaker 1: they want Budge. We kind of determined that maybe we 665 00:33:39,560 --> 00:33:43,600 Speaker 1: want to look for a three year old used somewhat 666 00:33:44,120 --> 00:33:47,760 Speaker 1: luxury calling the same same realm as a Lexus n X, 667 00:33:47,800 --> 00:33:50,080 Speaker 1: And I was wondering if you had any recommendations in 668 00:33:50,080 --> 00:33:52,160 Speaker 1: that field and whether or not I'd be able to 669 00:33:52,200 --> 00:33:56,640 Speaker 1: maintain it. What do you do for a living, Chris Um, 670 00:33:56,680 --> 00:34:01,160 Speaker 1: I'm a diesel electrician at work on locomotives and cars 671 00:34:01,160 --> 00:34:03,840 Speaker 1: on the side. Okay, so you're you're you're working with 672 00:34:03,880 --> 00:34:07,360 Speaker 1: your hands. I get it. Um, you can. You'll probably 673 00:34:07,360 --> 00:34:10,680 Speaker 1: be able to maintain it up to a point. The 674 00:34:11,080 --> 00:34:14,240 Speaker 1: problem is gonna be, you know, when you need something 675 00:34:14,440 --> 00:34:17,359 Speaker 1: electronic done and without a scan tool, you're you're you're 676 00:34:17,440 --> 00:34:19,920 Speaker 1: up the creek. So you know, could you could you 677 00:34:19,960 --> 00:34:22,160 Speaker 1: do the oil changes in the tire rotations and some 678 00:34:22,239 --> 00:34:25,880 Speaker 1: of the basic breaks. Yeah, um, where you can't do 679 00:34:25,920 --> 00:34:27,799 Speaker 1: breaks for example, I'll tell you the story real quick. 680 00:34:27,800 --> 00:34:29,040 Speaker 1: A friend of mine I went to high school. We 681 00:34:29,160 --> 00:34:32,200 Speaker 1: called me the other week. He somehow got roped into 682 00:34:32,280 --> 00:34:35,680 Speaker 1: putting rear brakes on a late model Mercedes and he said, 683 00:34:35,680 --> 00:34:37,479 Speaker 1: you know, I can't get the brake calipers to release, 684 00:34:37,520 --> 00:34:39,799 Speaker 1: And I said, yeah, they're electric brake calipers, and cars 685 00:34:39,800 --> 00:34:41,959 Speaker 1: got an electric parking brake and a lot of people 686 00:34:42,000 --> 00:34:43,680 Speaker 1: don't realize until they get into it that you need 687 00:34:43,719 --> 00:34:46,440 Speaker 1: a scan tool just to work on the brakes. So 688 00:34:46,920 --> 00:34:50,040 Speaker 1: that being said, my point is electronics are just permeated 689 00:34:50,080 --> 00:34:53,279 Speaker 1: everywhere in the vehicles. So can you do the oil change? Yeah? 690 00:34:53,280 --> 00:34:55,239 Speaker 1: The question is why would you have to and why 691 00:34:55,239 --> 00:34:57,560 Speaker 1: do you want to? Um, what you want to do 692 00:34:57,600 --> 00:34:59,239 Speaker 1: is you want to find a shop, whether it be 693 00:34:59,320 --> 00:35:02,319 Speaker 1: a dealer or an independent, that that makes sense to 694 00:35:02,360 --> 00:35:05,200 Speaker 1: you and and and can medigate the car accordingly. So 695 00:35:05,680 --> 00:35:10,120 Speaker 1: that being said, all right, Uh, you know Lexus, great car, 696 00:35:10,200 --> 00:35:13,279 Speaker 1: the n X, nice car, something along those lines. Uh. 697 00:35:13,320 --> 00:35:15,200 Speaker 1: You know, if she's got her heart set on that, 698 00:35:15,239 --> 00:35:16,719 Speaker 1: she's got to start looking at some of the other 699 00:35:16,800 --> 00:35:20,319 Speaker 1: luxury SUVs. But none of those cars can you work on. 700 00:35:20,480 --> 00:35:22,279 Speaker 1: If you can't work on that level, you can't work 701 00:35:22,320 --> 00:35:24,160 Speaker 1: on any of the others at that level. How would 702 00:35:24,160 --> 00:35:26,560 Speaker 1: you feel? Um, how do you think she'd feel about 703 00:35:26,560 --> 00:35:29,920 Speaker 1: afford escape as she looked at them? She has and 704 00:35:30,360 --> 00:35:35,440 Speaker 1: I've heard you recommended that. You said, I can't get 705 00:35:35,480 --> 00:35:37,279 Speaker 1: her pushed into that, right, and you know what, you 706 00:35:37,320 --> 00:35:39,719 Speaker 1: don't want to push her into the car. So I 707 00:35:39,760 --> 00:35:43,400 Speaker 1: think instead of focusing on something else, because anything else 708 00:35:43,480 --> 00:35:45,160 Speaker 1: at that level, and you know, I get it, people 709 00:35:45,200 --> 00:35:47,080 Speaker 1: want what they want. You know, life's too short. Let's 710 00:35:47,120 --> 00:35:50,000 Speaker 1: have a party. Um. I think what you want to 711 00:35:50,080 --> 00:35:54,359 Speaker 1: do is you know, find a repair place that she 712 00:35:54,400 --> 00:35:58,120 Speaker 1: can trust. So where I would start that search is 713 00:35:58,600 --> 00:36:01,279 Speaker 1: the best kept secret in order pair is go talk 714 00:36:01,320 --> 00:36:06,080 Speaker 1: to a parts house. Auto parts houses know who returns parts, 715 00:36:06,440 --> 00:36:08,600 Speaker 1: they know who the idiots are, and they know who 716 00:36:08,600 --> 00:36:11,160 Speaker 1: the good guys aren't playing English. They know what's going 717 00:36:11,200 --> 00:36:13,680 Speaker 1: on behind the scenes because they talk to the repair 718 00:36:13,719 --> 00:36:17,160 Speaker 1: shops every day. And I would march into your local 719 00:36:17,200 --> 00:36:20,000 Speaker 1: autoparts store and say, Hey, who do you trust. Here's 720 00:36:20,000 --> 00:36:21,920 Speaker 1: what I'm thinking of buying. Do you think they can 721 00:36:21,960 --> 00:36:24,640 Speaker 1: help me? And they can work on this in a safe, professional, 722 00:36:24,880 --> 00:36:27,520 Speaker 1: reliable manner. Best tip I got for you today, Chris, 723 00:36:27,560 --> 00:36:29,239 Speaker 1: I appreciate the call. I'm running any of the car 724 00:36:29,280 --> 00:36:31,520 Speaker 1: doctor until the next time. Good mechanics aren't expensive, their 725 00:36:31,520 --> 00:36:32,120 Speaker 1: placeless se