1 00:00:15,316 --> 00:00:23,436 Speaker 1: Pushkin. What's your what's your job? When when people say 2 00:00:23,716 --> 00:00:26,316 Speaker 1: say your name and your job, what do you say? 3 00:00:26,876 --> 00:00:29,756 Speaker 1: I usually say that I work in educational video because 4 00:00:29,796 --> 00:00:33,476 Speaker 1: that shuts down the conversation pretty quickly, or else I 5 00:00:33,596 --> 00:00:37,036 Speaker 1: say that I that I write books. Depends on the context. 6 00:00:37,076 --> 00:00:40,316 Speaker 1: I guess you just whatever shuts it down fastest. Most 7 00:00:40,316 --> 00:00:42,796 Speaker 1: of the time, I want to try to talk about 8 00:00:42,836 --> 00:00:45,876 Speaker 1: the person I'm talking to, not about myself, and so 9 00:00:45,996 --> 00:00:48,316 Speaker 1: far as possible, then let me apologize to you for 10 00:00:48,396 --> 00:00:56,156 Speaker 1: the next album. For the next hour, I'm Jacob Goldstein 11 00:00:56,316 --> 00:00:58,996 Speaker 1: and this is What's Your Problem, the show where entrepreneurs 12 00:00:59,036 --> 00:01:01,156 Speaker 1: and engineers talk about how they're going to change the 13 00:01:01,196 --> 00:01:04,516 Speaker 1: world once they solve a few problems. My guest today 14 00:01:04,636 --> 00:01:07,836 Speaker 1: is John Dreen. He's the author of several novels, including 15 00:01:07,956 --> 00:01:11,076 Speaker 1: The Fault in Our Star, which sold millions of copies 16 00:01:11,196 --> 00:01:13,996 Speaker 1: and was made into a movie, but he has not 17 00:01:14,156 --> 00:01:17,276 Speaker 1: quit his day job at the educational video company he 18 00:01:17,316 --> 00:01:20,556 Speaker 1: co founded with his brother. The company is called Complexly, 19 00:01:20,716 --> 00:01:23,396 Speaker 1: and among other things, the company makes a series of 20 00:01:23,436 --> 00:01:27,476 Speaker 1: YouTube videos called crash Course. The videos are wildly popular. 21 00:01:27,836 --> 00:01:31,676 Speaker 1: They've been viewed billions of times, but John wants complexly 22 00:01:31,716 --> 00:01:34,276 Speaker 1: to do more. The problem he wants to solve is this, 23 00:01:34,796 --> 00:01:37,956 Speaker 1: how do you make YouTube videos that actually help people 24 00:01:38,396 --> 00:01:43,476 Speaker 1: make it through college? John's online production company, and to 25 00:01:43,556 --> 00:01:45,316 Speaker 1: hear him tell it, much of his success as a 26 00:01:45,356 --> 00:01:48,596 Speaker 1: novelist grew out of his desire to hang out with 27 00:01:48,636 --> 00:01:51,476 Speaker 1: his brother Hank more often. They lived far apart from 28 00:01:51,516 --> 00:01:53,916 Speaker 1: each other. They didn't talk much, but John told me 29 00:01:54,036 --> 00:01:58,916 Speaker 1: they bonded over online video. When we started watching online 30 00:01:58,996 --> 00:02:04,876 Speaker 1: video in two thousand and six, we just loved it. 31 00:02:05,356 --> 00:02:09,876 Speaker 1: We loved the way that it just felt wetly different 32 00:02:09,916 --> 00:02:14,476 Speaker 1: from television. It felt completely different from any other visual media. 33 00:02:14,636 --> 00:02:20,676 Speaker 1: It felt wide open in exciting and terrifying ways. And 34 00:02:21,836 --> 00:02:25,036 Speaker 1: you know, back then I was writing books and in 35 00:02:25,076 --> 00:02:29,716 Speaker 1: my mid twenties, and Hank was running a blog called 36 00:02:29,756 --> 00:02:34,236 Speaker 1: eco Geek, and watching YouTube videos together was the main 37 00:02:34,356 --> 00:02:36,796 Speaker 1: point of connection for us. We didn't talk on the 38 00:02:36,836 --> 00:02:40,716 Speaker 1: phone much, we weren't that close, really, but we loved 39 00:02:40,836 --> 00:02:44,676 Speaker 1: these YouTube channels and these other non YouTube online video 40 00:02:44,876 --> 00:02:49,516 Speaker 1: projects so much that it became, you know, the kind 41 00:02:49,556 --> 00:02:54,516 Speaker 1: of the place for us to connect as brothers in adulthood. 42 00:02:54,756 --> 00:02:58,276 Speaker 1: And then in December of two thousand and six, I 43 00:02:58,356 --> 00:03:00,636 Speaker 1: came to Hank with the idea, well, what if we 44 00:03:00,716 --> 00:03:04,516 Speaker 1: made our own YouTube channel. I make a video on Monday, 45 00:03:04,556 --> 00:03:06,756 Speaker 1: You make a video on Tuesday, and we do that 46 00:03:06,876 --> 00:03:10,196 Speaker 1: every weekday for all of two thousands seven. So you 47 00:03:10,196 --> 00:03:12,156 Speaker 1: start doing it. Well, like, what was it? Like? How'd 48 00:03:12,156 --> 00:03:16,316 Speaker 1: it go? I would say, for like the first hundred videos, 49 00:03:16,356 --> 00:03:18,876 Speaker 1: for the first six months or so of the project, 50 00:03:18,956 --> 00:03:22,316 Speaker 1: we had an average of four hundred viewers per video, 51 00:03:22,996 --> 00:03:25,996 Speaker 1: and that sounds very small by contemporary standards, but it 52 00:03:26,036 --> 00:03:29,116 Speaker 1: felt amazing to us. Okay, so you got your four 53 00:03:29,196 --> 00:03:34,316 Speaker 1: hundred people. What happens next? In July of that year, 54 00:03:34,556 --> 00:03:37,996 Speaker 1: Hank released a song about the Last Harry Potter Book, 55 00:03:38,116 --> 00:03:41,156 Speaker 1: which is probably like the single most important thing that 56 00:03:41,196 --> 00:03:45,756 Speaker 1: ever happened to us professionally and the single biggest thing 57 00:03:45,796 --> 00:03:48,596 Speaker 1: in my professional life looking back at it. Because it 58 00:03:48,636 --> 00:03:50,956 Speaker 1: was featured on the front page of YouTube, it got 59 00:03:50,996 --> 00:03:54,196 Speaker 1: a lot of views. But more importantly than getting a 60 00:03:54,196 --> 00:03:58,876 Speaker 1: lot of views, a large section of the Harry Potter 61 00:03:58,996 --> 00:04:04,636 Speaker 1: fandom came into our community. And these were people with 62 00:04:04,676 --> 00:04:10,236 Speaker 1: a lot of experience in how to structure fan communities, 63 00:04:10,236 --> 00:04:13,956 Speaker 1: how to make message boards, how to do stuff together, 64 00:04:14,556 --> 00:04:19,036 Speaker 1: and we learned so much from them, and you know, 65 00:04:19,076 --> 00:04:22,356 Speaker 1: almost overnight we went from having I think two hundred 66 00:04:22,356 --> 00:04:26,556 Speaker 1: and fifty YouTube subscribers to something like five thousand. And 67 00:04:26,916 --> 00:04:29,116 Speaker 1: that was scary in some ways, like it was hard 68 00:04:29,156 --> 00:04:30,676 Speaker 1: to know what to do with that, but it was 69 00:04:30,716 --> 00:04:35,156 Speaker 1: also really invigorating and exciting. And because those people had 70 00:04:35,396 --> 00:04:40,476 Speaker 1: so many deep connections in building online communities, we had 71 00:04:40,516 --> 00:04:44,916 Speaker 1: a huge headstart, which eventually led to the schedule that 72 00:04:44,956 --> 00:04:47,556 Speaker 1: we have now where every Tuesday I make a video 73 00:04:47,596 --> 00:04:50,836 Speaker 1: addressed to Hank and every Friday he makes a video 74 00:04:50,876 --> 00:04:53,676 Speaker 1: addressed to me. And you know, at this point, we've 75 00:04:53,716 --> 00:04:58,756 Speaker 1: been doing that for fifteen years and it continues to 76 00:04:58,836 --> 00:05:03,716 Speaker 1: really be the center of my professional life and the 77 00:05:03,876 --> 00:05:08,236 Speaker 1: part of and really fundamental to everything else that we do. 78 00:05:08,596 --> 00:05:10,716 Speaker 1: I mean it, it's striking that you call that the 79 00:05:10,796 --> 00:05:15,476 Speaker 1: center of your professional life. Still given yeah, extraordinary success 80 00:05:15,516 --> 00:05:18,796 Speaker 1: you've had writing books that you get made into movies 81 00:05:18,836 --> 00:05:23,116 Speaker 1: and sell millions of copies, right, Like, that's an amazing statement. Yeah, 82 00:05:23,156 --> 00:05:26,676 Speaker 1: but I don't think that those books would have been 83 00:05:26,716 --> 00:05:32,916 Speaker 1: as successful without that community. First off, but more importantly 84 00:05:33,036 --> 00:05:39,116 Speaker 1: to me, we are still in an ongoing learning process 85 00:05:39,956 --> 00:05:45,316 Speaker 1: with them. I am always learning new strategies for being 86 00:05:45,676 --> 00:05:49,476 Speaker 1: in community with people, which is I mean to me anyway, 87 00:05:49,596 --> 00:05:52,796 Speaker 1: kind of the meaning of life. So it is at 88 00:05:52,796 --> 00:05:55,596 Speaker 1: the center of my professional life. And obviously, like the 89 00:05:55,636 --> 00:05:58,476 Speaker 1: other stuff that we do, is very very important to me, 90 00:06:00,196 --> 00:06:03,276 Speaker 1: and now we have large teams of people working on 91 00:06:03,356 --> 00:06:05,156 Speaker 1: lots of those things. And of course my books are 92 00:06:05,236 --> 00:06:07,796 Speaker 1: very important to me. But if I think about the 93 00:06:07,796 --> 00:06:10,436 Speaker 1: thing that I would would most not want to give up, 94 00:06:10,436 --> 00:06:13,116 Speaker 1: I would most not want to give up the opportunity 95 00:06:13,236 --> 00:06:17,596 Speaker 1: to make videos for those people every Tuesday. A few 96 00:06:17,676 --> 00:06:20,476 Speaker 1: years after John and Hank started making those videos, they 97 00:06:20,516 --> 00:06:24,076 Speaker 1: started hearing from school teachers. Sometimes John would send his 98 00:06:24,116 --> 00:06:27,276 Speaker 1: brother a video telling him some amazing story from history. 99 00:06:27,636 --> 00:06:30,476 Speaker 1: Sometimes Hank would send a video to John describing some 100 00:06:30,836 --> 00:06:35,876 Speaker 1: absurdly complex detail of biology, and teachers loved it. So 101 00:06:36,356 --> 00:06:39,876 Speaker 1: John and Hank decided to try to make real educational videos, 102 00:06:40,076 --> 00:06:42,436 Speaker 1: a series they would end up calling crash Course. But 103 00:06:42,516 --> 00:06:45,756 Speaker 1: here's the twist. They wanted to make videos that students 104 00:06:45,756 --> 00:06:49,116 Speaker 1: would love. I remember, almost as a proof of concept, 105 00:06:49,716 --> 00:06:52,756 Speaker 1: in twenty ten or twenty eleven, Hank made a series 106 00:06:52,796 --> 00:06:55,076 Speaker 1: of videos about the circulatory system, and I made a 107 00:06:55,076 --> 00:06:57,716 Speaker 1: series of videos about the French Revolution and I was 108 00:06:57,756 --> 00:07:00,836 Speaker 1: trying to make videos that pointed out that the French 109 00:07:00,836 --> 00:07:08,076 Speaker 1: Revolution is not dry or distant. It's wild, yeah, super wild, 110 00:07:08,396 --> 00:07:12,436 Speaker 1: super wild and hyper relevant to today. And learning about 111 00:07:12,436 --> 00:07:15,396 Speaker 1: the French Revolution is not something that we do because 112 00:07:15,436 --> 00:07:17,996 Speaker 1: you have to jump over a series of arbitrary hurdles 113 00:07:18,036 --> 00:07:20,196 Speaker 1: in order to get a piece of paper that says 114 00:07:20,196 --> 00:07:22,156 Speaker 1: that you're a high school graduate. It's something that we 115 00:07:22,196 --> 00:07:26,116 Speaker 1: do because it is wild, and it's actually quite fun 116 00:07:26,196 --> 00:07:31,596 Speaker 1: to learn about and really instructive for understanding your place 117 00:07:31,796 --> 00:07:35,436 Speaker 1: in the universe and in human history. And that's what 118 00:07:35,476 --> 00:07:37,876 Speaker 1: we wanted to try to capture, that feeling that learning 119 00:07:38,396 --> 00:07:42,716 Speaker 1: can be a true thrill. And so we made these 120 00:07:42,716 --> 00:07:45,796 Speaker 1: series of videos, but we were again and again coming 121 00:07:45,876 --> 00:07:49,196 Speaker 1: up against one the limits of our own talents, our 122 00:07:49,276 --> 00:07:52,276 Speaker 1: inability to edit video with the quality that we wanted 123 00:07:52,316 --> 00:07:56,116 Speaker 1: to edit it, and two the limits of our own 124 00:07:56,156 --> 00:08:01,196 Speaker 1: writing capabilities, the limits of our academic expertise. And so 125 00:08:01,956 --> 00:08:04,476 Speaker 1: that year, which was also the year that I was 126 00:08:04,516 --> 00:08:08,556 Speaker 1: writing The Fault in Our Stars, we were really trying 127 00:08:08,836 --> 00:08:13,116 Speaker 1: to find a way to make formal educational content with 128 00:08:13,196 --> 00:08:17,436 Speaker 1: a small team of one or two people. But it's 129 00:08:17,476 --> 00:08:21,956 Speaker 1: so hard to go from two people alone in their basements, 130 00:08:22,036 --> 00:08:26,996 Speaker 1: one in Indianapolis, one in Montana, to hiring someone like 131 00:08:27,076 --> 00:08:29,436 Speaker 1: I had no idea how to hire someone. I'd never 132 00:08:29,476 --> 00:08:33,036 Speaker 1: done anything like that. Well, and also, I mean, you've 133 00:08:33,076 --> 00:08:36,196 Speaker 1: been doing this project with your brother because it's creative 134 00:08:36,196 --> 00:08:37,876 Speaker 1: and interesting and it connects you to your brother, but 135 00:08:37,916 --> 00:08:41,076 Speaker 1: it's not a business. Right, And then suddenly now it 136 00:08:41,116 --> 00:08:43,796 Speaker 1: seems like you're talking about something very different, which is 137 00:08:44,156 --> 00:08:47,316 Speaker 1: not just a creative problem, but like a whole other 138 00:08:47,356 --> 00:08:51,996 Speaker 1: set of problems are arising now, right, Yeah, just the 139 00:08:52,036 --> 00:08:55,956 Speaker 1: existence of a business is a whole set of problems, seriously, 140 00:08:56,076 --> 00:09:00,876 Speaker 1: Like payroll is a problem, taxes and figuring all that 141 00:09:00,916 --> 00:09:05,076 Speaker 1: stuff out, like having corporate Like I remember when our dad, 142 00:09:05,356 --> 00:09:07,556 Speaker 1: thank god, like our dad was like, I can help 143 00:09:07,596 --> 00:09:10,316 Speaker 1: you set up the corporate by or whatever. And Hank 144 00:09:10,316 --> 00:09:12,516 Speaker 1: and I read this stuff and we're like, there has 145 00:09:12,556 --> 00:09:15,116 Speaker 1: to be a president. Who's going to be the president? 146 00:09:15,436 --> 00:09:18,756 Speaker 1: And I would think the first or a first question 147 00:09:18,796 --> 00:09:21,276 Speaker 1: you would have to answer if you're going to do 148 00:09:21,316 --> 00:09:23,596 Speaker 1: that is how are we going to pay this team 149 00:09:23,596 --> 00:09:28,756 Speaker 1: of people? That was indeed the first question, Yes, how 150 00:09:28,796 --> 00:09:31,276 Speaker 1: did you pay a team of people? Well, when we 151 00:09:31,356 --> 00:09:35,716 Speaker 1: first started out, this is ludicrous, but I wrote an 152 00:09:35,756 --> 00:09:42,596 Speaker 1: advertisement in Craigslist and shout out Craigslist. Shout out Craigslist. 153 00:09:42,636 --> 00:09:47,676 Speaker 1: By some extraordinary good fortune. One of the people who 154 00:09:47,796 --> 00:09:52,756 Speaker 1: applied for that job as sort of a videographer and 155 00:09:53,036 --> 00:09:58,076 Speaker 1: editor was Stan Muller, who's the co founder of Crash 156 00:09:58,156 --> 00:10:03,676 Speaker 1: Course History and who has extensive experience in history and 157 00:10:03,836 --> 00:10:08,796 Speaker 1: extensive experience in video production. But to start, I was like, Stan, 158 00:10:09,156 --> 00:10:13,516 Speaker 1: can't pay you to make history videos yet. I hope 159 00:10:13,516 --> 00:10:15,716 Speaker 1: we can find a way to pay you for now. 160 00:10:16,076 --> 00:10:18,476 Speaker 1: The way that I'm going to pay you is that 161 00:10:18,556 --> 00:10:20,876 Speaker 1: together we are going to make videos where I play 162 00:10:20,956 --> 00:10:25,876 Speaker 1: the video game Fifa, and that's what is going to 163 00:10:25,956 --> 00:10:28,596 Speaker 1: pay the bills. And that is basically what paid the 164 00:10:28,636 --> 00:10:32,916 Speaker 1: bills for the first few months. So you made videos 165 00:10:32,956 --> 00:10:35,356 Speaker 1: of you playing the video game Fifa, which assume as 166 00:10:35,356 --> 00:10:37,756 Speaker 1: a soccer video game. Soccer game. Yeah, I played as 167 00:10:37,796 --> 00:10:43,436 Speaker 1: a Swindon Town fourth tier of English football, and people 168 00:10:43,556 --> 00:10:45,916 Speaker 1: would watch the videos of you playing the video game 169 00:10:45,956 --> 00:10:48,036 Speaker 1: and you would run ads over that and you would 170 00:10:48,076 --> 00:10:51,516 Speaker 1: get money from that and pay stand to make history videos, 171 00:10:51,516 --> 00:10:53,956 Speaker 1: which was your true dream. Well, at the time, we 172 00:10:53,956 --> 00:10:56,276 Speaker 1: weren't even yet making the history videos. I was more 173 00:10:56,316 --> 00:10:58,996 Speaker 1: paying stand to try to get to a point where 174 00:10:59,036 --> 00:11:01,116 Speaker 1: we could make the history videos. And then what allowed 175 00:11:01,196 --> 00:11:06,796 Speaker 1: us to make the history videos eventually was support from YouTube. 176 00:11:06,836 --> 00:11:14,036 Speaker 1: YouTube had a content creator fund. We got a small 177 00:11:14,396 --> 00:11:16,756 Speaker 1: I guess advance you would say, because we did have 178 00:11:16,796 --> 00:11:19,476 Speaker 1: to pay it back through advertising revenue. We got a 179 00:11:19,476 --> 00:11:23,436 Speaker 1: small advance to actually start making Crash Course. And that 180 00:11:24,276 --> 00:11:29,156 Speaker 1: was the critical moment, was them showing some faith in 181 00:11:29,196 --> 00:11:35,396 Speaker 1: that idea. And by the end of twenty eleven, which 182 00:11:35,516 --> 00:11:37,636 Speaker 1: was only a few weeks before the Fault in Our 183 00:11:37,716 --> 00:11:41,516 Speaker 1: Stars came out, we were able to start making Crash 184 00:11:41,556 --> 00:11:46,116 Speaker 1: Course videos because by then we'd hired writers, and we'd 185 00:11:46,396 --> 00:11:51,556 Speaker 1: hired a team of animators, and we had the editors 186 00:11:51,596 --> 00:11:55,076 Speaker 1: and videographers who we were working with closely. And so 187 00:11:55,156 --> 00:11:57,836 Speaker 1: that was the beginning of Crash Course. Stan and I 188 00:11:57,876 --> 00:12:02,276 Speaker 1: filmed the first episodes of Crash Course World History just 189 00:12:02,396 --> 00:12:05,916 Speaker 1: a few weeks before the Fault in Our Stars came 190 00:12:05,956 --> 00:12:08,396 Speaker 1: out in January of twenty twelve. And then the Fault 191 00:12:08,436 --> 00:12:13,396 Speaker 1: in Our Stars was also a big deal, right and tied. 192 00:12:13,476 --> 00:12:17,996 Speaker 1: It seems very much to what you were doing on YouTube. Yeah, 193 00:12:18,036 --> 00:12:20,916 Speaker 1: I mean, in a lot of ways, my experience of 194 00:12:20,956 --> 00:12:23,956 Speaker 1: It was probably different from the outside experience of it 195 00:12:23,996 --> 00:12:27,036 Speaker 1: in that I saw the success of the book as 196 00:12:27,076 --> 00:12:30,076 Speaker 1: a chance for me to take a year away from 197 00:12:30,076 --> 00:12:33,996 Speaker 1: writing and really focus on Crash Course, focus on trying to, 198 00:12:35,036 --> 00:12:37,836 Speaker 1: you know, make educational video that would reach a lot 199 00:12:37,836 --> 00:12:40,196 Speaker 1: of people and that would be able to be useful 200 00:12:40,196 --> 00:12:44,156 Speaker 1: to students in form of educational settings. That is super interesting, right, 201 00:12:44,196 --> 00:12:45,796 Speaker 1: I mean, I don't want to make too much of it, 202 00:12:45,836 --> 00:12:50,356 Speaker 1: but like the fact that this wild best seller of 203 00:12:50,356 --> 00:12:53,316 Speaker 1: a novel allows you to pursue your actual dream of 204 00:12:53,396 --> 00:12:57,036 Speaker 1: making educational videos. Yeah, I mean, I want to be 205 00:12:57,076 --> 00:12:59,996 Speaker 1: clear that, like, having a best selling novel was definitely 206 00:13:00,036 --> 00:13:02,356 Speaker 1: also a dream of mine, and I was very It 207 00:13:02,436 --> 00:13:05,116 Speaker 1: was fun that it happened, and I was very grateful 208 00:13:05,156 --> 00:13:06,676 Speaker 1: for it. I don't want to sound like that, but 209 00:13:07,156 --> 00:13:10,396 Speaker 1: my experience of it was that, you know, I mean, 210 00:13:10,436 --> 00:13:14,276 Speaker 1: when you're a working writer, you have to publish on 211 00:13:14,276 --> 00:13:18,356 Speaker 1: a schedule. Partly because of the rent and the success 212 00:13:18,356 --> 00:13:20,396 Speaker 1: of the Fault in Our Stars allowed me to not 213 00:13:20,556 --> 00:13:23,356 Speaker 1: have to publish on that schedule, and that in turn 214 00:13:23,436 --> 00:13:26,396 Speaker 1: allowed me to really be able to focus on Crash 215 00:13:26,436 --> 00:13:30,916 Speaker 1: Course full time. Today. Complexly, the company that John and 216 00:13:30,956 --> 00:13:33,916 Speaker 1: his brother started to make the Crash Course videos. Has 217 00:13:33,916 --> 00:13:37,276 Speaker 1: a staff of around fifty people and a multimillion dollar budget. 218 00:13:37,436 --> 00:13:40,316 Speaker 1: They've made thousands of online videos that have been really successful. 219 00:13:40,756 --> 00:13:43,476 Speaker 1: Now John and his colleagues that complexly are trying to 220 00:13:43,476 --> 00:13:47,076 Speaker 1: solve a problem that's even harder than making educational videos 221 00:13:47,156 --> 00:13:50,476 Speaker 1: that are actually fun. That's coming up after the break. 222 00:13:58,716 --> 00:14:00,876 Speaker 1: That's the end of the ads. Now we're going back 223 00:14:00,876 --> 00:14:03,316 Speaker 1: to the show. John and his brother Hank succeeded in 224 00:14:03,396 --> 00:14:07,476 Speaker 1: making educational videos that students love. Now there's a bigger 225 00:14:07,516 --> 00:14:09,876 Speaker 1: problem that they're trying to solve, or at least to 226 00:14:09,996 --> 00:14:14,356 Speaker 1: help solve. Lots and lots of people start college, borrow 227 00:14:14,396 --> 00:14:17,596 Speaker 1: a lot of money, and then drop out. They never finish, 228 00:14:18,076 --> 00:14:22,476 Speaker 1: and the reasons they don't finish are complicated and multifaceted. 229 00:14:22,596 --> 00:14:26,236 Speaker 1: And one of the things that we've had to grapple with, 230 00:14:26,236 --> 00:14:27,996 Speaker 1: one of the realities that we've had to grapple with, 231 00:14:28,476 --> 00:14:33,916 Speaker 1: is that this is not just a educational information problem. 232 00:14:34,076 --> 00:14:37,556 Speaker 1: It's not just about the availability of information. Ten years ago, 233 00:14:37,636 --> 00:14:40,996 Speaker 1: I think it was primarily about the availability of information 234 00:14:41,116 --> 00:14:44,876 Speaker 1: that was the biggest problem then. The biggest problem now 235 00:14:44,956 --> 00:14:48,156 Speaker 1: is much more complicated, which is that there's a lack 236 00:14:48,156 --> 00:14:52,676 Speaker 1: of support. I'll give you an example of this to 237 00:14:52,676 --> 00:14:56,556 Speaker 1: try to understand some of the challenges that people have 238 00:14:56,676 --> 00:14:59,876 Speaker 1: when they're trying to do online college or when they're 239 00:14:59,876 --> 00:15:02,316 Speaker 1: trying to do a low residency program. I took a 240 00:15:02,356 --> 00:15:07,636 Speaker 1: college math course that's offered through an accredited university, and 241 00:15:07,676 --> 00:15:10,476 Speaker 1: you basically have to pass this college math course in 242 00:15:10,596 --> 00:15:13,996 Speaker 1: order to even get an associate's degree. Okay, and I 243 00:15:14,036 --> 00:15:18,276 Speaker 1: think that I am a fairly smart person. I passed 244 00:15:18,316 --> 00:15:21,076 Speaker 1: high school math. I remember most of high school math. 245 00:15:21,876 --> 00:15:25,516 Speaker 1: I could not pass this college math course. I couldn't 246 00:15:25,556 --> 00:15:28,396 Speaker 1: pass it if you gave me five years to pass it. 247 00:15:29,236 --> 00:15:31,796 Speaker 1: And yet I think that I should be eligible for 248 00:15:31,836 --> 00:15:35,636 Speaker 1: a bachelor's degree. Like I think that the bachelor's degree 249 00:15:35,636 --> 00:15:39,876 Speaker 1: that I received was deserved at least on some level. 250 00:15:40,476 --> 00:15:44,916 Speaker 1: So I just I want to understand, like, if this 251 00:15:44,996 --> 00:15:48,156 Speaker 1: math class is the thing, is it that it's hard 252 00:15:48,236 --> 00:15:52,556 Speaker 1: to learn on like I don't quite Yeah, yeah it's yet. 253 00:15:52,836 --> 00:15:56,836 Speaker 1: So it's it's that it's hard to learn online. Yeah, 254 00:15:56,876 --> 00:16:00,236 Speaker 1: and also that there's not a lot of support. So 255 00:16:00,836 --> 00:16:04,156 Speaker 1: if I want to understand a concept in college math, 256 00:16:04,636 --> 00:16:09,796 Speaker 1: and I'm taking most of the sort of online courses. Now, 257 00:16:10,716 --> 00:16:13,916 Speaker 1: there's not a ton of different ways for me to learn. 258 00:16:14,516 --> 00:16:17,116 Speaker 1: And what I need when I'm learning is I need 259 00:16:17,156 --> 00:16:19,836 Speaker 1: like a bunch of different opportunities. I need to be 260 00:16:19,956 --> 00:16:22,396 Speaker 1: able to hear lectures, but I also need to be 261 00:16:22,436 --> 00:16:24,116 Speaker 1: able to read books. But I also need to be 262 00:16:24,116 --> 00:16:27,996 Speaker 1: able to watch videos, and right now there isn't much 263 00:16:27,996 --> 00:16:31,476 Speaker 1: of a formal structure for that. And so that's what 264 00:16:31,636 --> 00:16:37,116 Speaker 1: we are interested in trying to solve. How can complexly 265 00:16:37,196 --> 00:16:43,516 Speaker 1: better support the students who are going to be struggling 266 00:16:43,916 --> 00:16:48,516 Speaker 1: with those early college classes that we weed out as 267 00:16:48,516 --> 00:16:52,556 Speaker 1: the wrong word that proved to be needless barriers to 268 00:16:52,716 --> 00:16:57,636 Speaker 1: so many people getting the education that they want and 269 00:16:57,716 --> 00:17:00,876 Speaker 1: deserve and will work hard for. It's just that like 270 00:17:01,796 --> 00:17:05,516 Speaker 1: they need a whole different level of support in order, 271 00:17:05,636 --> 00:17:07,676 Speaker 1: like I need a whole different level of support in 272 00:17:07,756 --> 00:17:11,996 Speaker 1: order to pass that college math us. So that seems 273 00:17:12,076 --> 00:17:15,396 Speaker 1: big and complex and like beyond the scope of a 274 00:17:15,436 --> 00:17:19,356 Speaker 1: company that makes educational videos. I think that we can 275 00:17:19,396 --> 00:17:21,636 Speaker 1: be part of solving the problem. But I think that 276 00:17:21,636 --> 00:17:24,876 Speaker 1: that's a great observation that we are not going to 277 00:17:24,916 --> 00:17:26,716 Speaker 1: solve it on our own. I am keenly aware of 278 00:17:26,716 --> 00:17:28,556 Speaker 1: the fact that we are not going to fix college 279 00:17:28,556 --> 00:17:30,956 Speaker 1: by ourselves. So what are you doing? I mean, have 280 00:17:31,036 --> 00:17:33,436 Speaker 1: you tried? Are you working on it? Have you made progress? 281 00:17:34,116 --> 00:17:36,556 Speaker 1: We are trying, and I think we have made progress. 282 00:17:36,596 --> 00:17:38,876 Speaker 1: One of the things that we've realized is that, like 283 00:17:39,156 --> 00:17:41,636 Speaker 1: we are now working with Arizona State on a series 284 00:17:41,676 --> 00:17:45,156 Speaker 1: of projects, and one of the things we realize very 285 00:17:45,196 --> 00:17:47,716 Speaker 1: early on is that we can't just make a here's 286 00:17:47,716 --> 00:17:50,756 Speaker 1: how to do college math series. We have to make 287 00:17:50,796 --> 00:17:53,956 Speaker 1: a here's how to do college series, Here's how to 288 00:17:54,356 --> 00:17:58,796 Speaker 1: approach college as a whole, and here are the places 289 00:17:58,836 --> 00:18:01,436 Speaker 1: where you can go for support that you probably don't 290 00:18:01,476 --> 00:18:04,996 Speaker 1: know about because they're not frequently shared. So you kind 291 00:18:04,996 --> 00:18:07,716 Speaker 1: of have to go meta. You've been making educational videos, 292 00:18:07,716 --> 00:18:10,636 Speaker 1: but you need to make videos we're not just about learning, 293 00:18:10,636 --> 00:18:13,796 Speaker 1: but about learning how to learn. Yes, yeah, very much. So, 294 00:18:13,796 --> 00:18:17,116 Speaker 1: so are you actually making videos now that are like whatever, 295 00:18:17,196 --> 00:18:20,316 Speaker 1: goofy and fun and animated, but about like how to 296 00:18:20,396 --> 00:18:24,556 Speaker 1: deal with being an online college student. We're trying, But 297 00:18:24,596 --> 00:18:27,036 Speaker 1: I think you've just identified the challenge, which is, like, 298 00:18:27,076 --> 00:18:29,596 Speaker 1: how do you make them goofy and fun when they 299 00:18:29,596 --> 00:18:35,956 Speaker 1: are like about like here's where your advisor is. It's 300 00:18:35,996 --> 00:18:38,156 Speaker 1: not as fun as the French Revolution, or it's not 301 00:18:38,276 --> 00:18:42,596 Speaker 1: as funny. That is maybe the underlying problem beneath all 302 00:18:42,636 --> 00:18:47,276 Speaker 1: the other problems. It's fairly straightforward to make the circulatory 303 00:18:47,316 --> 00:18:52,196 Speaker 1: system and the French Revolution exciting because they are exciting. Yeah, 304 00:18:52,236 --> 00:18:56,476 Speaker 1: and they are. They are central to understanding how we 305 00:18:56,516 --> 00:19:01,876 Speaker 1: got to now. Knowing how to navigate the bureaucracies of 306 00:19:02,516 --> 00:19:08,716 Speaker 1: large online university spaces is a little less inherently fun. 307 00:19:09,196 --> 00:19:11,516 Speaker 1: Let me give you an example of one video that 308 00:19:11,596 --> 00:19:13,996 Speaker 1: I've spent a lot of time trying to think about 309 00:19:14,036 --> 00:19:17,916 Speaker 1: how to do. How do I make a video that's 310 00:19:17,956 --> 00:19:24,436 Speaker 1: about where you get help that isn't a boring list 311 00:19:24,476 --> 00:19:30,716 Speaker 1: of places where you get help, because that I think 312 00:19:30,796 --> 00:19:34,636 Speaker 1: is literally unwatchable. How do you make that video fun 313 00:19:34,796 --> 00:19:39,556 Speaker 1: and engaging and not listy? That is an interesting problem. 314 00:19:39,716 --> 00:19:46,276 Speaker 1: Have you solved it? No at all? Yeah, it feels 315 00:19:46,356 --> 00:19:50,276 Speaker 1: very listy. Still, can you make it a song? That's 316 00:19:50,276 --> 00:19:55,276 Speaker 1: a good idea. I can't make it a song, that's 317 00:19:55,276 --> 00:19:59,236 Speaker 1: for darn sure. But maybe maybe Hank can. He does 318 00:19:59,276 --> 00:20:03,516 Speaker 1: have a history. That's a great idea. Oh, Hank is 319 00:20:03,516 --> 00:20:07,876 Speaker 1: gonna I'm gonna text him. We'll see if he writes back. 320 00:20:07,916 --> 00:20:10,156 Speaker 1: He probably won't. I think he's homing right now. Actually, 321 00:20:10,596 --> 00:20:12,876 Speaker 1: that's a great idea, and it also reminds me of 322 00:20:12,916 --> 00:20:16,196 Speaker 1: something that is a problem for me, which is that 323 00:20:16,236 --> 00:20:20,476 Speaker 1: I get very stuck in how I used to do it, 324 00:20:21,276 --> 00:20:24,596 Speaker 1: how it's worked for me in the past, Like how 325 00:20:24,636 --> 00:20:28,436 Speaker 1: crash course history worked is just not how this can work. 326 00:20:28,916 --> 00:20:31,836 Speaker 1: And so I need to maybe make the same kind 327 00:20:31,876 --> 00:20:34,956 Speaker 1: of leap when we were not making vlog brothers videos anymore. 328 00:20:34,956 --> 00:20:37,356 Speaker 1: Now we're making crash course videos. We're not making videos 329 00:20:37,356 --> 00:20:39,116 Speaker 1: that are for each other. Now we're making videos that 330 00:20:39,116 --> 00:20:41,436 Speaker 1: are for students. Maybe I need to make that same 331 00:20:41,516 --> 00:20:45,276 Speaker 1: kind of leap we're not making videos Hank has replied. 332 00:20:46,116 --> 00:20:51,836 Speaker 1: He says he says, no exclamation point. I was really 333 00:20:51,876 --> 00:20:55,796 Speaker 1: excited for like thirty seconds. Then he says it's a 334 00:20:55,796 --> 00:21:01,196 Speaker 1: good idea, which seems to be a direct conflict with NO. 335 00:21:02,756 --> 00:21:05,556 Speaker 1: I think the no might might be about not like 336 00:21:05,716 --> 00:21:09,356 Speaker 1: feeling like now I'm no longer twenty seven years old. 337 00:21:09,356 --> 00:21:12,596 Speaker 1: I'm now forty three year old CEO, and I don't 338 00:21:12,596 --> 00:21:14,076 Speaker 1: know if I want to do that, but I'm gonna 339 00:21:14,116 --> 00:21:16,396 Speaker 1: make it. Oh yeah. He says. The challenge for that 340 00:21:16,516 --> 00:21:19,556 Speaker 1: is making it so that it's not cringe, and you know, 341 00:21:19,596 --> 00:21:21,836 Speaker 1: like you don't want it to be the like an 342 00:21:21,956 --> 00:21:25,716 Speaker 1: educational rap video. That's the worst version of it. Yeah, 343 00:21:27,356 --> 00:21:29,516 Speaker 1: the worst version of it is an educational rap video. 344 00:21:29,596 --> 00:21:32,076 Speaker 1: And I think that Hank is concerned that it would 345 00:21:32,076 --> 00:21:36,436 Speaker 1: be that the bad version of it is indeed very bad. Yes, 346 00:21:36,556 --> 00:21:38,276 Speaker 1: the bad version of it is bad, and that's a 347 00:21:38,356 --> 00:21:41,756 Speaker 1: high risk thing. Was there any particular example you want 348 00:21:41,756 --> 00:21:43,436 Speaker 1: to give it, a thing you tried that didn't work. 349 00:21:44,156 --> 00:21:46,076 Speaker 1: I mean everything I've tried so far has been fairly 350 00:21:46,116 --> 00:21:49,356 Speaker 1: listy or else it's been a little cringe. Yeah, And 351 00:21:50,356 --> 00:21:52,716 Speaker 1: that's another thing that's changed about the Internet over the 352 00:21:52,796 --> 00:21:57,876 Speaker 1: last ten years, like the what makes young people feel 353 00:21:58,236 --> 00:22:03,036 Speaker 1: like they're being talked down to or feel like they're 354 00:22:03,556 --> 00:22:08,036 Speaker 1: being I guess infantilized has changed a lot over the 355 00:22:08,116 --> 00:22:11,796 Speaker 1: last ten years. Yeah, and we need to reflect that. 356 00:22:11,916 --> 00:22:13,636 Speaker 1: I think we've done a good job in general at 357 00:22:13,636 --> 00:22:17,436 Speaker 1: Crash course of reflecting that in the ways that we've 358 00:22:17,836 --> 00:22:21,116 Speaker 1: evolved our content as the you know, the needs of 359 00:22:21,116 --> 00:22:24,196 Speaker 1: our audience has changed. But that's always a risk when 360 00:22:24,196 --> 00:22:28,036 Speaker 1: I'm writing something because I am out of touch you 361 00:22:28,116 --> 00:22:31,796 Speaker 1: are cram cringe. Yeah, like I'm super cringe like my kids, 362 00:22:32,236 --> 00:22:36,316 Speaker 1: you know, are are duly horrified. After John and I 363 00:22:36,356 --> 00:22:38,916 Speaker 1: talked earlier this year, he and his colleagues released a 364 00:22:38,956 --> 00:22:42,476 Speaker 1: new series called How to College. A series aims to 365 00:22:42,556 --> 00:22:45,836 Speaker 1: quote break down how to apply for, succeed at, and 366 00:22:45,916 --> 00:22:49,916 Speaker 1: graduate from college. John still has not figured out how 367 00:22:49,956 --> 00:22:53,356 Speaker 1: to make that list video though. We'll be back in 368 00:22:53,396 --> 00:23:03,076 Speaker 1: a minute with the lightning round. Okay, let's get back 369 00:23:03,076 --> 00:23:05,476 Speaker 1: to the show. We're going to close with the lightning round. 370 00:23:06,316 --> 00:23:11,996 Speaker 1: There's a lightning round, John, I'm ready. Okay, what's something 371 00:23:11,996 --> 00:23:15,596 Speaker 1: you watched on YouTube lately that you loved? I love 372 00:23:15,636 --> 00:23:21,036 Speaker 1: watching these primitive technology videos where this guy you never 373 00:23:21,076 --> 00:23:24,596 Speaker 1: see his face, but he's he just smelted iron for 374 00:23:24,636 --> 00:23:28,716 Speaker 1: the first time. So it started out just kind of 375 00:23:28,716 --> 00:23:31,436 Speaker 1: building structures, and then he made a kill and so 376 00:23:31,476 --> 00:23:34,956 Speaker 1: he could have some pottery, and now he's made iron, 377 00:23:35,076 --> 00:23:39,036 Speaker 1: so he's entered the iron age, which is very exciting. Okay, 378 00:23:39,156 --> 00:23:41,956 Speaker 1: what is one piece of advice you'd give to somebody 379 00:23:41,956 --> 00:23:46,876 Speaker 1: who is trying to solve a hard problem. Listen, Listen, listen, 380 00:23:47,836 --> 00:23:51,876 Speaker 1: listen to the people who you are trying to solve 381 00:23:51,916 --> 00:23:55,076 Speaker 1: the problem for very good. I don't think we do 382 00:23:55,196 --> 00:23:58,836 Speaker 1: enough listening. What's your favorite app on your phone? The 383 00:23:58,916 --> 00:24:02,716 Speaker 1: app I use the most is the I Follow app, 384 00:24:03,076 --> 00:24:07,116 Speaker 1: which allows you to watch third tier English soccer games. 385 00:24:07,156 --> 00:24:09,316 Speaker 1: And I'm a huge fan of this third t your 386 00:24:09,356 --> 00:24:12,596 Speaker 1: team AFC Wimbledon, so that's the one I use the most. 387 00:24:12,796 --> 00:24:15,396 Speaker 1: More than a fan. For the record, I am more 388 00:24:15,436 --> 00:24:18,156 Speaker 1: than a fan, It's true. More than a fan. I 389 00:24:19,956 --> 00:24:25,116 Speaker 1: am a sponsor. They AFC Wimbledon, where our logo on 390 00:24:25,196 --> 00:24:28,276 Speaker 1: the liminal space between left thigh and buttock on the 391 00:24:28,316 --> 00:24:32,196 Speaker 1: back of their shorts. I also own a small, small 392 00:24:32,236 --> 00:24:34,196 Speaker 1: part of the team. But the great thing about AFC 393 00:24:34,236 --> 00:24:39,876 Speaker 1: Wimbledon is that everybody who pays more than thirty bucks 394 00:24:39,876 --> 00:24:41,956 Speaker 1: a year is an owner of the team, and everybody 395 00:24:41,996 --> 00:24:44,876 Speaker 1: gets the same vote no matter how much they contribute. 396 00:24:45,196 --> 00:24:48,556 Speaker 1: But not everybody gets the liminal space. That's right, Not 397 00:24:48,596 --> 00:24:52,236 Speaker 1: everybody gets that coveted back of short sponsorship. If you 398 00:24:52,276 --> 00:24:54,836 Speaker 1: have a ten minute break in the middle of the day, 399 00:24:54,876 --> 00:24:57,116 Speaker 1: what do you do to relax. I don't have a 400 00:24:57,116 --> 00:25:01,756 Speaker 1: lot of ten minute breaks. I have one ritual every 401 00:25:01,836 --> 00:25:07,716 Speaker 1: day during lunch. Though for many years I've watched this 402 00:25:08,196 --> 00:25:13,636 Speaker 1: YouTube series that only about fifteen thousand people watch, where 403 00:25:14,036 --> 00:25:19,316 Speaker 1: this guy named Ben plays a video game called Football 404 00:25:19,396 --> 00:25:26,116 Speaker 1: Manager where he manages a pretend football team, and it's 405 00:25:26,156 --> 00:25:31,396 Speaker 1: basically just a spreadsheet, but I'm deeply, deeply invested in it, 406 00:25:31,436 --> 00:25:34,556 Speaker 1: and it is something I spend the entire morning looking 407 00:25:34,596 --> 00:25:39,236 Speaker 1: forward to and the entire afternoon feeling in the warm 408 00:25:39,316 --> 00:25:42,116 Speaker 1: glow of wow. And it's also a reminder to me 409 00:25:42,156 --> 00:25:45,956 Speaker 1: that there are lots of those little communities, well I 410 00:25:45,996 --> 00:25:48,756 Speaker 1: mean little, fifteen thousand people isn't little, But there are 411 00:25:48,836 --> 00:25:52,436 Speaker 1: lots of those communities on YouTube, lots of pockets of 412 00:25:52,636 --> 00:25:57,076 Speaker 1: places that almost everyone doesn't know about, but where for 413 00:25:57,116 --> 00:25:59,796 Speaker 1: a lot of people there's a deep feeling of connection 414 00:25:59,916 --> 00:26:04,836 Speaker 1: and contentedness. If you were to imagine a conversation between 415 00:26:04,876 --> 00:26:08,356 Speaker 1: yourself now and yourself in whatever it was twenty ten, 416 00:26:08,356 --> 00:26:10,316 Speaker 1: when you're trying to figure how to pay one guy 417 00:26:10,476 --> 00:26:13,636 Speaker 1: to make videos about the French Revolution? What do you 418 00:26:14,236 --> 00:26:15,956 Speaker 1: know now that you wish you to the end? What 419 00:26:15,996 --> 00:26:18,396 Speaker 1: do you think you ten years ago could tell you now? 420 00:26:18,436 --> 00:26:22,076 Speaker 1: I don't know how does that conversation go. It would 421 00:26:22,076 --> 00:26:24,596 Speaker 1: be very interesting to have a conversation with my two 422 00:26:25,036 --> 00:26:29,516 Speaker 1: ten self. I feel like I would tell him the 423 00:26:29,556 --> 00:26:34,436 Speaker 1: most important thing you are going to do is hire 424 00:26:34,556 --> 00:26:41,676 Speaker 1: that first person and so be very thoughtful about who 425 00:26:41,756 --> 00:26:44,796 Speaker 1: that person is. And then there would be some stuff 426 00:26:44,836 --> 00:26:47,516 Speaker 1: that I would try to tell him about celebrity and 427 00:26:47,916 --> 00:26:50,876 Speaker 1: about being famous, and I would want to I would 428 00:26:50,876 --> 00:26:53,276 Speaker 1: probably want to prepare him for that a little bit, 429 00:26:54,116 --> 00:26:57,116 Speaker 1: because I definitely did not feel prepared, like I thought that. 430 00:26:58,196 --> 00:26:59,436 Speaker 1: I mean, I never know how to talk about this 431 00:26:59,436 --> 00:27:01,276 Speaker 1: stuff because I don't want to sound ungrateful. And I 432 00:27:02,116 --> 00:27:05,316 Speaker 1: am so so grateful that my books have reached such 433 00:27:05,316 --> 00:27:09,716 Speaker 1: a wide audience. But the process through which you know, 434 00:27:09,796 --> 00:27:16,156 Speaker 1: someone becomes famous is kind of like a somewhat dehumanizing process, 435 00:27:16,236 --> 00:27:19,996 Speaker 1: Like people don't think of you as being a full person, 436 00:27:20,236 --> 00:27:22,476 Speaker 1: and so like there is there is something about being 437 00:27:22,476 --> 00:27:25,956 Speaker 1: famous that is that is a little uh destabilizing, I 438 00:27:25,996 --> 00:27:28,636 Speaker 1: guess for at least for me, for my sense of self. 439 00:27:28,716 --> 00:27:31,796 Speaker 1: And so during that period where my work was like 440 00:27:31,956 --> 00:27:34,556 Speaker 1: fairly close to the center of pop culture, which was 441 00:27:34,756 --> 00:27:37,596 Speaker 1: a very brief period, it was weird, and I would 442 00:27:37,636 --> 00:27:39,756 Speaker 1: want to like get him ready for that. As for 443 00:27:39,756 --> 00:27:41,716 Speaker 1: what my two ten self would say to me, now, 444 00:27:41,796 --> 00:27:43,756 Speaker 1: that is a really interesting question that I have never 445 00:27:43,836 --> 00:27:45,876 Speaker 1: thought about. My two thousand and ten self would never 446 00:27:45,956 --> 00:27:48,916 Speaker 1: have any idea that you know, my books would become 447 00:27:48,956 --> 00:27:53,396 Speaker 1: so popular, and so I think he would be like, well, 448 00:27:53,396 --> 00:27:55,996 Speaker 1: why are you still working? Why are you still working? 449 00:27:57,116 --> 00:28:01,836 Speaker 1: I love the work that I do and it gives 450 00:28:02,236 --> 00:28:05,676 Speaker 1: meaning to my life, and if if I don't work, 451 00:28:06,516 --> 00:28:11,196 Speaker 1: I feel very adrift. So I don't know what the 452 00:28:11,236 --> 00:28:12,956 Speaker 1: point of life is. I don't know what the point 453 00:28:12,996 --> 00:28:14,636 Speaker 1: of a human life is. But I know that my 454 00:28:14,716 --> 00:28:20,796 Speaker 1: life feels pretty empty when I'm not writing. And I 455 00:28:20,836 --> 00:28:23,036 Speaker 1: mean because most of what I do is writing, even 456 00:28:23,076 --> 00:28:28,596 Speaker 1: if it's writing a crash course or I'm still I'm 457 00:28:28,596 --> 00:28:31,316 Speaker 1: still writing. And so my life when I don't write 458 00:28:31,356 --> 00:28:36,636 Speaker 1: feels pretty not good. So that's what I would tell 459 00:28:36,716 --> 00:28:39,196 Speaker 1: my two thousand and ten self is just like, we 460 00:28:39,316 --> 00:28:46,556 Speaker 1: gotta do this man. John Green works in educational video. 461 00:28:47,356 --> 00:28:50,756 Speaker 1: Today's show was produced by Edith Ruslow, engineered by Amanda 462 00:28:50,796 --> 00:28:54,276 Speaker 1: kay Wong, and edited by Robert Smith. Special thanks to 463 00:28:54,356 --> 00:28:57,636 Speaker 1: Kate Parkinson Morgan for her help on this episode. I'm 464 00:28:57,716 --> 00:29:00,036 Speaker 1: Jacob Goldstein and we'll be back next week with another 465 00:29:00,076 --> 00:29:03,356 Speaker 1: episode of What's Your Problem