WEBVTT - Do You Want a Frappucino?  

0:00:00.040 --> 0:00:02.240
<v Speaker 1>Do you want a frappuccino or not? It's one more thing,

0:00:03.520 --> 0:00:10.280
<v Speaker 1>I'm one more. Or do you say frappy? I don't

0:00:10.320 --> 0:00:15.120
<v Speaker 1>say frappy. It's like Pete, don't say so crappy. I

0:00:15.120 --> 0:00:18.320
<v Speaker 1>don't say frappy or shardy.

0:00:18.400 --> 0:00:20.800
<v Speaker 2>I've known one guy who said shardy and could pull

0:00:20.840 --> 0:00:23.440
<v Speaker 2>it off. Is a unique guy.

0:00:23.520 --> 0:00:29.480
<v Speaker 1>It takes a certain sort of person. Yeah, yeah, yes,

0:00:29.880 --> 0:00:32.839
<v Speaker 1>that was taking me a second. Okay, got it? Do

0:00:33.120 --> 0:00:35.120
<v Speaker 1>uh is this first one? Need any set up here,

0:00:35.159 --> 0:00:37.280
<v Speaker 1>Michael before we get to the uh frappuccino?

0:00:37.920 --> 0:00:39.839
<v Speaker 3>Now, let me just I'll explain it a little bit.

0:00:40.000 --> 0:00:43.199
<v Speaker 3>Just a couple goes into a Starbucks and.

0:00:43.200 --> 0:00:45.920
<v Speaker 1>No, we're doing the other one. Man. Oh I am.

0:00:45.800 --> 0:00:49.199
<v Speaker 3>Sorry, No, this one doesn't actually Okay, here we go.

0:00:50.240 --> 0:00:54.440
<v Speaker 4>There are definitely two opinions about grandmother showers. Opinion one,

0:00:54.560 --> 0:00:57.960
<v Speaker 4>grandmother showers are a lovely way to welcome a friend

0:00:58.040 --> 0:01:02.400
<v Speaker 4>or coworker into their new role. Opinion too, granny showers

0:01:02.440 --> 0:01:06.520
<v Speaker 4>are inappropriate and tacky gift grabs. So which is it?

0:01:07.040 --> 0:01:09.840
<v Speaker 4>If a group of coworkers gets together and has a

0:01:09.959 --> 0:01:13.399
<v Speaker 4>lunch where they celebrate someone becoming a new grandmother, it's

0:01:13.400 --> 0:01:16.160
<v Speaker 4>a lovely way to welcome somebody to this new stage

0:01:16.160 --> 0:01:20.640
<v Speaker 4>of life. But when the grandmother shower rivals the shower

0:01:20.720 --> 0:01:24.679
<v Speaker 4>for the actual parents, that's where it crosses a line.

0:01:25.240 --> 0:01:28.800
<v Speaker 1>That's grandmother's shower etiquette. We talked about the grandmother's shower

0:01:28.840 --> 0:01:33.320
<v Speaker 1>becoming a thing last week. I've been complaining, partially because

0:01:33.319 --> 0:01:35.840
<v Speaker 1>it's ended the school year's season of just there's too

0:01:35.840 --> 0:01:39.280
<v Speaker 1>many celebrations now, celebs, too many events.

0:01:39.360 --> 0:01:42.039
<v Speaker 2>Everybody is supposed to go to all of them. A

0:01:42.160 --> 0:01:44.840
<v Speaker 2>six year old's birthday party? Is that excuse for forty

0:01:44.880 --> 0:01:46.479
<v Speaker 2>adults to get together or whatever?

0:01:46.680 --> 0:01:48.960
<v Speaker 1>The gathering that happened near me the other day for

0:01:49.080 --> 0:01:52.360
<v Speaker 1>some girl because she's getting out of fifth grade? So

0:01:52.480 --> 0:01:55.000
<v Speaker 1>has everybody got a Am I a bad person if

0:01:55.000 --> 0:01:57.680
<v Speaker 1>I don't go? Great? You got up high school graduation,

0:01:58.000 --> 0:02:01.280
<v Speaker 1>big deal, all the other ones for you and your family.

0:02:01.360 --> 0:02:03.600
<v Speaker 1>Do whatever you want, But I ain't coming.

0:02:04.640 --> 0:02:06.880
<v Speaker 2>Yeah with gifts too, Yeah.

0:02:06.720 --> 0:02:08.600
<v Speaker 1>And gifts. Is it a gift crap or all these

0:02:08.600 --> 0:02:10.680
<v Speaker 1>gift grap I think it's I think it's the whole

0:02:10.720 --> 0:02:13.480
<v Speaker 1>extroverts rule of the world thing. Any reason to get

0:02:13.520 --> 0:02:16.160
<v Speaker 1>together and have a celebration and put on fancy clothes

0:02:16.200 --> 0:02:18.840
<v Speaker 1>and stand around and talk and drink. Ain't from more

0:02:18.880 --> 0:02:22.440
<v Speaker 1>than merry or nothing. No, your kid moved on from

0:02:22.480 --> 0:02:25.200
<v Speaker 1>eighth grade. Fantastic. I ain't coming to your house now.

0:02:25.280 --> 0:02:27.440
<v Speaker 2>Granted I'm a bitter missing thrope and have been for

0:02:27.639 --> 0:02:30.040
<v Speaker 2>you know, practically my entire life. But the idea that

0:02:30.480 --> 0:02:34.400
<v Speaker 2>all of my parents' friends should gather and celebrate me

0:02:34.639 --> 0:02:37.960
<v Speaker 2>graduating from high school, why that's what I was supposed

0:02:38.000 --> 0:02:40.240
<v Speaker 2>to do. I showed up to class, I got decent grades.

0:02:40.360 --> 0:02:42.480
<v Speaker 2>They gave me a diploma which I'll never look at again.

0:02:43.040 --> 0:02:45.320
<v Speaker 2>Why are we having a party. It's like a giant Look,

0:02:45.400 --> 0:02:48.080
<v Speaker 2>Joe isn't an f up party. Look he did it.

0:02:49.440 --> 0:02:54.880
<v Speaker 1>Yeah. I My son played in the band for the

0:02:56.320 --> 0:02:58.919
<v Speaker 1>seniors graduating for his high school. They played Pump and

0:02:58.960 --> 0:03:00.800
<v Speaker 1>Circumstance over and over again, like you do when you're

0:03:00.800 --> 0:03:03.120
<v Speaker 1>in the band. But I pulled up to pick him up,

0:03:03.160 --> 0:03:06.359
<v Speaker 1>and the crowd there because the graduating classes is a

0:03:06.440 --> 0:03:09.600
<v Speaker 1>small schools like the same size as my graduating class,

0:03:09.960 --> 0:03:13.320
<v Speaker 1>and there were five times as many people there, so

0:03:13.639 --> 0:03:18.360
<v Speaker 1>it just extended family more. Just you gotta treat it

0:03:18.400 --> 0:03:21.160
<v Speaker 1>that way. I guess when when I graduated, I think

0:03:21.200 --> 0:03:25.480
<v Speaker 1>it was mostly just Mountain's dads. So you got any students,

0:03:25.480 --> 0:03:26.760
<v Speaker 1>you got one hundred and sixty parents.

0:03:26.800 --> 0:03:31.320
<v Speaker 2>You go on your way, giant celebration for everything, for

0:03:31.360 --> 0:03:33.840
<v Speaker 2>every most of the grindstone. Just do what you're supposed

0:03:33.840 --> 0:03:36.160
<v Speaker 2>to do. Yeah, anyway, but again I think you nailed it.

0:03:36.240 --> 0:03:37.440
<v Speaker 2>Extraverse rule of world.

0:03:37.600 --> 0:03:41.040
<v Speaker 1>Yeah, they figured out that gender reveal parties can be

0:03:41.080 --> 0:03:44.800
<v Speaker 1>a thing, another reason for a party. Not just the

0:03:44.960 --> 0:03:48.040
<v Speaker 1>husband and wife on their own, get the news and

0:03:48.920 --> 0:03:52.080
<v Speaker 1>maybe clink glasses or something. I don't know, but make

0:03:52.120 --> 0:03:53.240
<v Speaker 1>a party out of it.

0:03:54.240 --> 0:03:57.000
<v Speaker 2>Introverts of the world unite. But I can't make it

0:03:57.040 --> 0:03:57.440
<v Speaker 2>that night.

0:03:58.280 --> 0:04:00.960
<v Speaker 1>I can't be there either send me a text or

0:04:01.080 --> 0:04:02.840
<v Speaker 1>don't know how it goes. So this one you can

0:04:02.840 --> 0:04:04.920
<v Speaker 1>set up here. What's the Starbucks situation? Michael?

0:04:05.440 --> 0:04:08.400
<v Speaker 3>The Starbucks situation is a couple goes into Starbucks and

0:04:08.560 --> 0:04:10.680
<v Speaker 3>so it's a husband and wife and the husband has

0:04:10.720 --> 0:04:13.280
<v Speaker 3>a medical emergency and it gets handled very poorly.

0:04:13.600 --> 0:04:16.440
<v Speaker 5>Okay, I could have possibly blacked out, It could have

0:04:16.560 --> 0:04:19.239
<v Speaker 5>had a more dramatic impact on my body.

0:04:19.480 --> 0:04:22.000
<v Speaker 1>My kidneys could have possibly just shut down.

0:04:22.320 --> 0:04:25.039
<v Speaker 5>And he just started sweating. He's like, I don't feel well.

0:04:25.160 --> 0:04:28.600
<v Speaker 5>He started leaning over and then he started vomiting. I

0:04:28.720 --> 0:04:31.080
<v Speaker 5>was frantic. I think I was crying at that point.

0:04:31.279 --> 0:04:33.280
<v Speaker 5>The employee looked at me and was like, you need

0:04:33.320 --> 0:04:36.200
<v Speaker 5>to get in line. And then I repeated what I said.

0:04:36.240 --> 0:04:38.160
<v Speaker 5>I'm like, well, my husband he's in kiddy so you

0:04:38.160 --> 0:04:40.920
<v Speaker 5>we just need ice water quickly. And he looked at

0:04:40.920 --> 0:04:43.280
<v Speaker 5>me again and was like, you need to get in line.

0:04:43.400 --> 0:04:47.120
<v Speaker 5>Starbucks had a decision that day to pick policy or humanity,

0:04:47.200 --> 0:04:48.320
<v Speaker 5>and they chose policy.

0:04:49.520 --> 0:04:54.800
<v Speaker 1>Wow. Uh, that's well, there might be some might be

0:04:54.839 --> 0:04:56.400
<v Speaker 1>on some of the training, but you got a poor

0:04:56.440 --> 0:04:59.400
<v Speaker 1>employee there who would not hand an ice water to

0:04:59.440 --> 0:05:02.480
<v Speaker 1>the person who who says, on having kidney failure.

0:05:02.640 --> 0:05:06.640
<v Speaker 2>I will be standing for the defense in a moment. Yes, certainly.

0:05:08.160 --> 0:05:10.839
<v Speaker 2>That's my husband right there. He's in stage four kidney failure.

0:05:10.880 --> 0:05:13.760
<v Speaker 2>I just need water fast for him. You need to

0:05:13.760 --> 0:05:16.360
<v Speaker 2>get in line. But my husband, he's in kidney failure.

0:05:16.400 --> 0:05:18.680
<v Speaker 2>We just need to ice water quickly. You need to

0:05:18.680 --> 0:05:24.839
<v Speaker 2>get in line. H nightmarish, terrible, bad employee. On the

0:05:24.920 --> 0:05:25.880
<v Speaker 2>other hand.

0:05:25.920 --> 0:05:27.920
<v Speaker 1>They sell bottled water there. I would have just grabbed

0:05:27.920 --> 0:05:29.240
<v Speaker 1>a bottle of water and given it to him.

0:05:29.240 --> 0:05:33.479
<v Speaker 2>That's what I'm be right back. Yeah, uh yeah, on

0:05:33.520 --> 0:05:36.120
<v Speaker 2>the one hand, he seems like a monster. He seems

0:05:36.120 --> 0:05:39.040
<v Speaker 2>like an inhuman monster, a bitter human being, a shadow

0:05:39.040 --> 0:05:42.400
<v Speaker 2>of a human really, ladies and gentlemen of the jury.

0:05:42.480 --> 0:05:44.680
<v Speaker 2>But I need to point out he got that way

0:05:44.760 --> 0:05:48.640
<v Speaker 2>by dealing with the public, who probably constantly cut in

0:05:48.760 --> 0:05:53.040
<v Speaker 2>line and lie. And you deal with the public for

0:05:53.160 --> 0:05:56.279
<v Speaker 2>ten minutes. Man, you hate him. It's like the third

0:05:56.320 --> 0:05:58.640
<v Speaker 2>person that day that told him they're having kidney failure.

0:05:58.640 --> 0:05:59.960
<v Speaker 1>He's like, I'm not doing this.

0:06:00.040 --> 0:06:02.960
<v Speaker 2>I say jest, ladies and gentlemen of the joy that

0:06:03.120 --> 0:06:07.120
<v Speaker 2>he was driven to that, apparently, and human behavior by

0:06:07.200 --> 0:06:09.000
<v Speaker 2>the India, you made behavior of the public.

0:06:09.480 --> 0:06:12.000
<v Speaker 1>Yeah, get behind the lady who says she's got eye

0:06:12.000 --> 0:06:15.000
<v Speaker 1>cancer and the other gun one's got pancreatic cancer. And

0:06:15.160 --> 0:06:17.320
<v Speaker 1>I'll all get you your stuff as I can, all right.

0:06:17.880 --> 0:06:20.000
<v Speaker 2>And I heard on the radio it was fifty percent

0:06:20.080 --> 0:06:21.520
<v Speaker 2>off for grandmothers today.

0:06:21.640 --> 0:06:27.000
<v Speaker 1>What get in line? My coffee's too hot, My coffee

0:06:27.040 --> 0:06:33.640
<v Speaker 1>is too cold. Everybody shut up. I have never done

0:06:34.480 --> 0:06:37.200
<v Speaker 1>a public job, really. I worked at a hardware store

0:06:37.279 --> 0:06:42.040
<v Speaker 1>for a while, but I mostly sorted nails and assembled

0:06:42.120 --> 0:06:44.400
<v Speaker 1>ceiling fans. I've never really had a job where you

0:06:44.440 --> 0:06:47.120
<v Speaker 1>worked with the public, and I've been told before if

0:06:47.120 --> 0:06:49.880
<v Speaker 1>that's in fact, I had a someone say to me

0:06:49.920 --> 0:06:51.640
<v Speaker 1>one time, that's why you are the way you are,

0:06:52.240 --> 0:06:54.920
<v Speaker 1>that I would be a much better person if I'd

0:06:54.920 --> 0:06:56.640
<v Speaker 1>ever had one job where I worked at the public,

0:06:56.680 --> 0:06:57.479
<v Speaker 1>which might be true.

0:06:59.120 --> 0:07:02.320
<v Speaker 2>So after being turned away at Starbucks, and Elisa, which

0:07:02.440 --> 0:07:06.520
<v Speaker 2>is the wife, ran into Capital One Cafe and an

0:07:06.560 --> 0:07:09.680
<v Speaker 2>employee acted quickly to get a cup of ice water. Okay,

0:07:09.720 --> 0:07:13.360
<v Speaker 2>so that went well. So of course, the head of

0:07:13.440 --> 0:07:16.960
<v Speaker 2>retail bank Channels in Operations at Capital One has made

0:07:16.960 --> 0:07:21.080
<v Speaker 2>a statement, Chirst and foremost, we're glad the person facing

0:07:21.120 --> 0:07:23.960
<v Speaker 2>a medical emergency is doing much better. We're proud of

0:07:24.000 --> 0:07:27.680
<v Speaker 2>the way our Capital One Cafe ambassadors handle themselves each

0:07:27.720 --> 0:07:30.200
<v Speaker 2>and every day. Doing the right thing is one of

0:07:30.240 --> 0:07:33.000
<v Speaker 2>our Capital one values, and we believe that shows up

0:07:33.040 --> 0:07:35.040
<v Speaker 2>in the work we do day in and day a.

0:07:35.120 --> 0:07:38.240
<v Speaker 1>Parent Bank one Trust, we take kidney failure seriously and

0:07:38.280 --> 0:07:41.200
<v Speaker 1>anybody needing liquid will always get it and a good

0:07:41.240 --> 0:07:43.640
<v Speaker 1>interest rate on their home at Bank one Trust or

0:07:43.680 --> 0:07:44.360
<v Speaker 1>whatever we're called.

0:07:44.840 --> 0:07:46.920
<v Speaker 2>Now, if you'll excuse us, we're going to open up

0:07:46.920 --> 0:07:49.640
<v Speaker 2>accounts for people who didn't ask for them and charge

0:07:49.680 --> 0:07:53.280
<v Speaker 2>them fees Actually, I have no evidence that Capital One

0:07:53.360 --> 0:07:56.200
<v Speaker 2>ever engaged in any activity anything like that.

0:07:56.240 --> 0:07:58.960
<v Speaker 1>Who did that? That was Wells Fargo, Right, Wells Fargo.

0:07:59.040 --> 0:08:00.720
<v Speaker 1>Oh my god, mean file back.

0:08:00.760 --> 0:08:04.120
<v Speaker 2>It's Starbucks, okay, for they just as soon kick in

0:08:04.200 --> 0:08:07.520
<v Speaker 2>a face is give you a sip of water. H

0:08:07.640 --> 0:08:12.000
<v Speaker 2>Sam Jeffries with Starbucks Media. Starbucks Media Relations sent this statement.

0:08:12.280 --> 0:08:14.440
<v Speaker 2>We've been in touch with this customer over the past

0:08:14.480 --> 0:08:18.200
<v Speaker 2>few weeks to listen, apologize, and make this right, and

0:08:18.280 --> 0:08:20.360
<v Speaker 2>we hope to welcome them back to a store of

0:08:20.400 --> 0:08:23.800
<v Speaker 2>their choice to give them the Starbucks experience they should

0:08:24.240 --> 0:08:27.600
<v Speaker 2>expect as we continue to train our partners on the

0:08:27.600 --> 0:08:31.160
<v Speaker 2>new code of conduct we're working to ensure blah blah,

0:08:31.480 --> 0:08:36.319
<v Speaker 2>great experience blah blah, communicate openly blah kindness, blah consideration

0:08:36.520 --> 0:08:39.880
<v Speaker 2>blah outside of our policies blah blah blah blah blah.

0:08:39.920 --> 0:08:42.520
<v Speaker 1>All the poor baristas that are now are going to

0:08:42.559 --> 0:08:46.200
<v Speaker 1>get some sort of long training where actors. I've got

0:08:46.320 --> 0:08:50.720
<v Speaker 1>kidney failure. What should Madison do when she finds out

0:08:50.760 --> 0:08:54.559
<v Speaker 1>a customer has kidney failure? A mock him, b get

0:08:54.600 --> 0:08:56.839
<v Speaker 1>him a nice cold water, or se tell them to

0:08:56.840 --> 0:08:57.520
<v Speaker 1>get back in line.

0:08:57.920 --> 0:09:02.640
<v Speaker 2>I'm saying, hey, get a kidney. I'm sorry that answer

0:09:02.720 --> 0:09:05.400
<v Speaker 2>was incorrect. You need to retake this module.

0:09:05.400 --> 0:09:11.240
<v Speaker 1>Way to have bad kidneys? What know what I said, Well,

0:09:11.960 --> 0:09:12.680
<v Speaker 1>I guess that's it.