Speaker 1: Do you want a frappuccino or not? It's one more thing,
Speaker 1: I'm one more. Or do you say frappy? I don't
Speaker 1: say frappy. It's like Pete, don't say so crappy. I
Speaker 1: don't say frappy or shardy.
Speaker 2: I've known one guy who said shardy and could pull
Speaker 2: it off. Is a unique guy.
Speaker 1: It takes a certain sort of person. Yeah, yeah, yes,
Speaker 1: that was taking me a second. Okay, got it? Do
Speaker 1: uh is this first one? Need any set up here,
Speaker 1: Michael before we get to the uh frappuccino?
Speaker 3: Now, let me just I'll explain it a little bit.
Speaker 3: Just a couple goes into a Starbucks and.
Speaker 1: No, we're doing the other one. Man. Oh I am.
Speaker 3: Sorry, No, this one doesn't actually Okay, here we go.
Speaker 4: There are definitely two opinions about grandmother showers. Opinion one,
Speaker 4: grandmother showers are a lovely way to welcome a friend
Speaker 4: or coworker into their new role. Opinion too, granny showers
Speaker 4: are inappropriate and tacky gift grabs. So which is it?
Speaker 4: If a group of coworkers gets together and has a
Speaker 4: lunch where they celebrate someone becoming a new grandmother, it's
Speaker 4: a lovely way to welcome somebody to this new stage
Speaker 4: of life. But when the grandmother shower rivals the shower
Speaker 4: for the actual parents, that's where it crosses a line.
Speaker 1: That's grandmother's shower etiquette. We talked about the grandmother's shower
Speaker 1: becoming a thing last week. I've been complaining, partially because
Speaker 1: it's ended the school year's season of just there's too
Speaker 1: many celebrations now, celebs, too many events.
Speaker 2: Everybody is supposed to go to all of them. A
Speaker 2: six year old's birthday party? Is that excuse for forty
Speaker 2: adults to get together or whatever?
Speaker 1: The gathering that happened near me the other day for
Speaker 1: some girl because she's getting out of fifth grade? So
Speaker 1: has everybody got a Am I a bad person if
Speaker 1: I don't go? Great? You got up high school graduation,
Speaker 1: big deal, all the other ones for you and your family.
Speaker 1: Do whatever you want, But I ain't coming.
Speaker 2: Yeah with gifts too, Yeah.
Speaker 1: And gifts. Is it a gift crap or all these
Speaker 1: gift grap I think it's I think it's the whole
Speaker 1: extroverts rule of the world thing. Any reason to get
Speaker 1: together and have a celebration and put on fancy clothes
Speaker 1: and stand around and talk and drink. Ain't from more
Speaker 1: than merry or nothing. No, your kid moved on from
Speaker 1: eighth grade. Fantastic. I ain't coming to your house now.
Speaker 2: Granted I'm a bitter missing thrope and have been for
Speaker 2: you know, practically my entire life. But the idea that
Speaker 2: all of my parents' friends should gather and celebrate me
Speaker 2: graduating from high school, why that's what I was supposed
Speaker 2: to do. I showed up to class, I got decent grades.
Speaker 2: They gave me a diploma which I'll never look at again.
Speaker 2: Why are we having a party. It's like a giant Look,
Speaker 2: Joe isn't an f up party. Look he did it.
Speaker 1: Yeah. I My son played in the band for the
Speaker 1: seniors graduating for his high school. They played Pump and
Speaker 1: Circumstance over and over again, like you do when you're
Speaker 1: in the band. But I pulled up to pick him up,
Speaker 1: and the crowd there because the graduating classes is a
Speaker 1: small schools like the same size as my graduating class,
Speaker 1: and there were five times as many people there, so
Speaker 1: it just extended family more. Just you gotta treat it
Speaker 1: that way. I guess when when I graduated, I think
Speaker 1: it was mostly just Mountain's dads. So you got any students,
Speaker 1: you got one hundred and sixty parents.
Speaker 2: You go on your way, giant celebration for everything, for
Speaker 2: every most of the grindstone. Just do what you're supposed
Speaker 2: to do. Yeah, anyway, but again I think you nailed it.
Speaker 2: Extraverse rule of world.
Speaker 1: Yeah, they figured out that gender reveal parties can be
Speaker 1: a thing, another reason for a party. Not just the
Speaker 1: husband and wife on their own, get the news and
Speaker 1: maybe clink glasses or something. I don't know, but make
Speaker 1: a party out of it.
Speaker 2: Introverts of the world unite. But I can't make it
Speaker 2: that night.
Speaker 1: I can't be there either send me a text or
Speaker 1: don't know how it goes. So this one you can
Speaker 1: set up here. What's the Starbucks situation? Michael?
Speaker 3: The Starbucks situation is a couple goes into Starbucks and
Speaker 3: so it's a husband and wife and the husband has
Speaker 3: a medical emergency and it gets handled very poorly.
Speaker 5: Okay, I could have possibly blacked out, It could have
Speaker 5: had a more dramatic impact on my body.
Speaker 1: My kidneys could have possibly just shut down.
Speaker 5: And he just started sweating. He's like, I don't feel well.
Speaker 5: He started leaning over and then he started vomiting. I
Speaker 5: was frantic. I think I was crying at that point.
Speaker 5: The employee looked at me and was like, you need
Speaker 5: to get in line. And then I repeated what I said.
Speaker 5: I'm like, well, my husband he's in kiddy so you
Speaker 5: we just need ice water quickly. And he looked at
Speaker 5: me again and was like, you need to get in line.
Speaker 5: Starbucks had a decision that day to pick policy or humanity,
Speaker 5: and they chose policy.
Speaker 1: Wow. Uh, that's well, there might be some might be
Speaker 1: on some of the training, but you got a poor
Speaker 1: employee there who would not hand an ice water to
Speaker 1: the person who who says, on having kidney failure.
Speaker 2: I will be standing for the defense in a moment. Yes, certainly.
Speaker 2: That's my husband right there. He's in stage four kidney failure.
Speaker 2: I just need water fast for him. You need to
Speaker 2: get in line. But my husband, he's in kidney failure.
Speaker 2: We just need to ice water quickly. You need to
Speaker 2: get in line. H nightmarish, terrible, bad employee. On the
Speaker 2: other hand.
Speaker 1: They sell bottled water there. I would have just grabbed
Speaker 1: a bottle of water and given it to him.
Speaker 2: That's what I'm be right back. Yeah, uh yeah, on
Speaker 2: the one hand, he seems like a monster. He seems
Speaker 2: like an inhuman monster, a bitter human being, a shadow
Speaker 2: of a human really, ladies and gentlemen of the jury.
Speaker 2: But I need to point out he got that way
Speaker 2: by dealing with the public, who probably constantly cut in
Speaker 2: line and lie. And you deal with the public for
Speaker 2: ten minutes. Man, you hate him. It's like the third
Speaker 2: person that day that told him they're having kidney failure.
Speaker 1: He's like, I'm not doing this.
Speaker 2: I say jest, ladies and gentlemen of the joy that
Speaker 2: he was driven to that, apparently, and human behavior by
Speaker 2: the India, you made behavior of the public.
Speaker 1: Yeah, get behind the lady who says she's got eye
Speaker 1: cancer and the other gun one's got pancreatic cancer. And
Speaker 1: I'll all get you your stuff as I can, all right.
Speaker 2: And I heard on the radio it was fifty percent
Speaker 2: off for grandmothers today.
Speaker 1: What get in line? My coffee's too hot, My coffee
Speaker 1: is too cold. Everybody shut up. I have never done
Speaker 1: a public job, really. I worked at a hardware store
Speaker 1: for a while, but I mostly sorted nails and assembled
Speaker 1: ceiling fans. I've never really had a job where you
Speaker 1: worked with the public, and I've been told before if
Speaker 1: that's in fact, I had a someone say to me
Speaker 1: one time, that's why you are the way you are,
Speaker 1: that I would be a much better person if I'd
Speaker 1: ever had one job where I worked at the public,
Speaker 1: which might be true.
Speaker 2: So after being turned away at Starbucks, and Elisa, which
Speaker 2: is the wife, ran into Capital One Cafe and an
Speaker 2: employee acted quickly to get a cup of ice water. Okay,
Speaker 2: so that went well. So of course, the head of
Speaker 2: retail bank Channels in Operations at Capital One has made
Speaker 2: a statement, Chirst and foremost, we're glad the person facing
Speaker 2: a medical emergency is doing much better. We're proud of
Speaker 2: the way our Capital One Cafe ambassadors handle themselves each
Speaker 2: and every day. Doing the right thing is one of
Speaker 2: our Capital one values, and we believe that shows up
Speaker 2: in the work we do day in and day a.
Speaker 1: Parent Bank one Trust, we take kidney failure seriously and
Speaker 1: anybody needing liquid will always get it and a good
Speaker 1: interest rate on their home at Bank one Trust or
Speaker 1: whatever we're called.
Speaker 2: Now, if you'll excuse us, we're going to open up
Speaker 2: accounts for people who didn't ask for them and charge
Speaker 2: them fees Actually, I have no evidence that Capital One
Speaker 2: ever engaged in any activity anything like that.
Speaker 1: Who did that? That was Wells Fargo, Right, Wells Fargo.
Speaker 1: Oh my god, mean file back.
Speaker 2: It's Starbucks, okay, for they just as soon kick in
Speaker 2: a face is give you a sip of water. H
Speaker 2: Sam Jeffries with Starbucks Media. Starbucks Media Relations sent this statement.
Speaker 2: We've been in touch with this customer over the past
Speaker 2: few weeks to listen, apologize, and make this right, and
Speaker 2: we hope to welcome them back to a store of
Speaker 2: their choice to give them the Starbucks experience they should
Speaker 2: expect as we continue to train our partners on the
Speaker 2: new code of conduct we're working to ensure blah blah,
Speaker 2: great experience blah blah, communicate openly blah kindness, blah consideration
Speaker 2: blah outside of our policies blah blah blah blah blah.
Speaker 1: All the poor baristas that are now are going to
Speaker 1: get some sort of long training where actors. I've got
Speaker 1: kidney failure. What should Madison do when she finds out
Speaker 1: a customer has kidney failure? A mock him, b get
Speaker 1: him a nice cold water, or se tell them to
Speaker 1: get back in line.
Speaker 2: I'm saying, hey, get a kidney. I'm sorry that answer
Speaker 2: was incorrect. You need to retake this module.
Speaker 1: Way to have bad kidneys? What know what I said, Well,
Speaker 1: I guess that's it.