1 00:00:00,040 --> 00:00:02,240 Speaker 1: Do you want a frappuccino or not? It's one more thing, 2 00:00:03,520 --> 00:00:10,280 Speaker 1: I'm one more. Or do you say frappy? I don't 3 00:00:10,320 --> 00:00:15,120 Speaker 1: say frappy. It's like Pete, don't say so crappy. I 4 00:00:15,120 --> 00:00:18,320 Speaker 1: don't say frappy or shardy. 5 00:00:18,400 --> 00:00:20,800 Speaker 2: I've known one guy who said shardy and could pull 6 00:00:20,840 --> 00:00:23,440 Speaker 2: it off. Is a unique guy. 7 00:00:23,520 --> 00:00:29,480 Speaker 1: It takes a certain sort of person. Yeah, yeah, yes, 8 00:00:29,880 --> 00:00:32,839 Speaker 1: that was taking me a second. Okay, got it? Do 9 00:00:33,120 --> 00:00:35,120 Speaker 1: uh is this first one? Need any set up here, 10 00:00:35,159 --> 00:00:37,280 Speaker 1: Michael before we get to the uh frappuccino? 11 00:00:37,920 --> 00:00:39,839 Speaker 3: Now, let me just I'll explain it a little bit. 12 00:00:40,000 --> 00:00:43,199 Speaker 3: Just a couple goes into a Starbucks and. 13 00:00:43,200 --> 00:00:45,920 Speaker 1: No, we're doing the other one. Man. Oh I am. 14 00:00:45,800 --> 00:00:49,199 Speaker 3: Sorry, No, this one doesn't actually Okay, here we go. 15 00:00:50,240 --> 00:00:54,440 Speaker 4: There are definitely two opinions about grandmother showers. Opinion one, 16 00:00:54,560 --> 00:00:57,960 Speaker 4: grandmother showers are a lovely way to welcome a friend 17 00:00:58,040 --> 00:01:02,400 Speaker 4: or coworker into their new role. Opinion too, granny showers 18 00:01:02,440 --> 00:01:06,520 Speaker 4: are inappropriate and tacky gift grabs. So which is it? 19 00:01:07,040 --> 00:01:09,840 Speaker 4: If a group of coworkers gets together and has a 20 00:01:09,959 --> 00:01:13,399 Speaker 4: lunch where they celebrate someone becoming a new grandmother, it's 21 00:01:13,400 --> 00:01:16,160 Speaker 4: a lovely way to welcome somebody to this new stage 22 00:01:16,160 --> 00:01:20,640 Speaker 4: of life. But when the grandmother shower rivals the shower 23 00:01:20,720 --> 00:01:24,679 Speaker 4: for the actual parents, that's where it crosses a line. 24 00:01:25,240 --> 00:01:28,800 Speaker 1: That's grandmother's shower etiquette. We talked about the grandmother's shower 25 00:01:28,840 --> 00:01:33,320 Speaker 1: becoming a thing last week. I've been complaining, partially because 26 00:01:33,319 --> 00:01:35,840 Speaker 1: it's ended the school year's season of just there's too 27 00:01:35,840 --> 00:01:39,280 Speaker 1: many celebrations now, celebs, too many events. 28 00:01:39,360 --> 00:01:42,039 Speaker 2: Everybody is supposed to go to all of them. A 29 00:01:42,160 --> 00:01:44,840 Speaker 2: six year old's birthday party? Is that excuse for forty 30 00:01:44,880 --> 00:01:46,479 Speaker 2: adults to get together or whatever? 31 00:01:46,680 --> 00:01:48,960 Speaker 1: The gathering that happened near me the other day for 32 00:01:49,080 --> 00:01:52,360 Speaker 1: some girl because she's getting out of fifth grade? So 33 00:01:52,480 --> 00:01:55,000 Speaker 1: has everybody got a Am I a bad person if 34 00:01:55,000 --> 00:01:57,680 Speaker 1: I don't go? Great? You got up high school graduation, 35 00:01:58,000 --> 00:02:01,280 Speaker 1: big deal, all the other ones for you and your family. 36 00:02:01,360 --> 00:02:03,600 Speaker 1: Do whatever you want, But I ain't coming. 37 00:02:04,640 --> 00:02:06,880 Speaker 2: Yeah with gifts too, Yeah. 38 00:02:06,720 --> 00:02:08,600 Speaker 1: And gifts. Is it a gift crap or all these 39 00:02:08,600 --> 00:02:10,680 Speaker 1: gift grap I think it's I think it's the whole 40 00:02:10,720 --> 00:02:13,480 Speaker 1: extroverts rule of the world thing. Any reason to get 41 00:02:13,520 --> 00:02:16,160 Speaker 1: together and have a celebration and put on fancy clothes 42 00:02:16,200 --> 00:02:18,840 Speaker 1: and stand around and talk and drink. Ain't from more 43 00:02:18,880 --> 00:02:22,440 Speaker 1: than merry or nothing. No, your kid moved on from 44 00:02:22,480 --> 00:02:25,200 Speaker 1: eighth grade. Fantastic. I ain't coming to your house now. 45 00:02:25,280 --> 00:02:27,440 Speaker 2: Granted I'm a bitter missing thrope and have been for 46 00:02:27,639 --> 00:02:30,040 Speaker 2: you know, practically my entire life. But the idea that 47 00:02:30,480 --> 00:02:34,400 Speaker 2: all of my parents' friends should gather and celebrate me 48 00:02:34,639 --> 00:02:37,960 Speaker 2: graduating from high school, why that's what I was supposed 49 00:02:38,000 --> 00:02:40,240 Speaker 2: to do. I showed up to class, I got decent grades. 50 00:02:40,360 --> 00:02:42,480 Speaker 2: They gave me a diploma which I'll never look at again. 51 00:02:43,040 --> 00:02:45,320 Speaker 2: Why are we having a party. It's like a giant Look, 52 00:02:45,400 --> 00:02:48,080 Speaker 2: Joe isn't an f up party. Look he did it. 53 00:02:49,440 --> 00:02:54,880 Speaker 1: Yeah. I My son played in the band for the 54 00:02:56,320 --> 00:02:58,919 Speaker 1: seniors graduating for his high school. They played Pump and 55 00:02:58,960 --> 00:03:00,800 Speaker 1: Circumstance over and over again, like you do when you're 56 00:03:00,800 --> 00:03:03,120 Speaker 1: in the band. But I pulled up to pick him up, 57 00:03:03,160 --> 00:03:06,359 Speaker 1: and the crowd there because the graduating classes is a 58 00:03:06,440 --> 00:03:09,600 Speaker 1: small schools like the same size as my graduating class, 59 00:03:09,960 --> 00:03:13,320 Speaker 1: and there were five times as many people there, so 60 00:03:13,639 --> 00:03:18,360 Speaker 1: it just extended family more. Just you gotta treat it 61 00:03:18,400 --> 00:03:21,160 Speaker 1: that way. I guess when when I graduated, I think 62 00:03:21,200 --> 00:03:25,480 Speaker 1: it was mostly just Mountain's dads. So you got any students, 63 00:03:25,480 --> 00:03:26,760 Speaker 1: you got one hundred and sixty parents. 64 00:03:26,800 --> 00:03:31,320 Speaker 2: You go on your way, giant celebration for everything, for 65 00:03:31,360 --> 00:03:33,840 Speaker 2: every most of the grindstone. Just do what you're supposed 66 00:03:33,840 --> 00:03:36,160 Speaker 2: to do. Yeah, anyway, but again I think you nailed it. 67 00:03:36,240 --> 00:03:37,440 Speaker 2: Extraverse rule of world. 68 00:03:37,600 --> 00:03:41,040 Speaker 1: Yeah, they figured out that gender reveal parties can be 69 00:03:41,080 --> 00:03:44,800 Speaker 1: a thing, another reason for a party. Not just the 70 00:03:44,960 --> 00:03:48,040 Speaker 1: husband and wife on their own, get the news and 71 00:03:48,920 --> 00:03:52,080 Speaker 1: maybe clink glasses or something. I don't know, but make 72 00:03:52,120 --> 00:03:53,240 Speaker 1: a party out of it. 73 00:03:54,240 --> 00:03:57,000 Speaker 2: Introverts of the world unite. But I can't make it 74 00:03:57,040 --> 00:03:57,440 Speaker 2: that night. 75 00:03:58,280 --> 00:04:00,960 Speaker 1: I can't be there either send me a text or 76 00:04:01,080 --> 00:04:02,840 Speaker 1: don't know how it goes. So this one you can 77 00:04:02,840 --> 00:04:04,920 Speaker 1: set up here. What's the Starbucks situation? Michael? 78 00:04:05,440 --> 00:04:08,400 Speaker 3: The Starbucks situation is a couple goes into Starbucks and 79 00:04:08,560 --> 00:04:10,680 Speaker 3: so it's a husband and wife and the husband has 80 00:04:10,720 --> 00:04:13,280 Speaker 3: a medical emergency and it gets handled very poorly. 81 00:04:13,600 --> 00:04:16,440 Speaker 5: Okay, I could have possibly blacked out, It could have 82 00:04:16,560 --> 00:04:19,239 Speaker 5: had a more dramatic impact on my body. 83 00:04:19,480 --> 00:04:22,000 Speaker 1: My kidneys could have possibly just shut down. 84 00:04:22,320 --> 00:04:25,039 Speaker 5: And he just started sweating. He's like, I don't feel well. 85 00:04:25,160 --> 00:04:28,600 Speaker 5: He started leaning over and then he started vomiting. I 86 00:04:28,720 --> 00:04:31,080 Speaker 5: was frantic. I think I was crying at that point. 87 00:04:31,279 --> 00:04:33,280 Speaker 5: The employee looked at me and was like, you need 88 00:04:33,320 --> 00:04:36,200 Speaker 5: to get in line. And then I repeated what I said. 89 00:04:36,240 --> 00:04:38,160 Speaker 5: I'm like, well, my husband he's in kiddy so you 90 00:04:38,160 --> 00:04:40,920 Speaker 5: we just need ice water quickly. And he looked at 91 00:04:40,920 --> 00:04:43,280 Speaker 5: me again and was like, you need to get in line. 92 00:04:43,400 --> 00:04:47,120 Speaker 5: Starbucks had a decision that day to pick policy or humanity, 93 00:04:47,200 --> 00:04:48,320 Speaker 5: and they chose policy. 94 00:04:49,520 --> 00:04:54,800 Speaker 1: Wow. Uh, that's well, there might be some might be 95 00:04:54,839 --> 00:04:56,400 Speaker 1: on some of the training, but you got a poor 96 00:04:56,440 --> 00:04:59,400 Speaker 1: employee there who would not hand an ice water to 97 00:04:59,440 --> 00:05:02,480 Speaker 1: the person who who says, on having kidney failure. 98 00:05:02,640 --> 00:05:06,640 Speaker 2: I will be standing for the defense in a moment. Yes, certainly. 99 00:05:08,160 --> 00:05:10,839 Speaker 2: That's my husband right there. He's in stage four kidney failure. 100 00:05:10,880 --> 00:05:13,760 Speaker 2: I just need water fast for him. You need to 101 00:05:13,760 --> 00:05:16,360 Speaker 2: get in line. But my husband, he's in kidney failure. 102 00:05:16,400 --> 00:05:18,680 Speaker 2: We just need to ice water quickly. You need to 103 00:05:18,680 --> 00:05:24,839 Speaker 2: get in line. H nightmarish, terrible, bad employee. On the 104 00:05:24,920 --> 00:05:25,880 Speaker 2: other hand. 105 00:05:25,920 --> 00:05:27,920 Speaker 1: They sell bottled water there. I would have just grabbed 106 00:05:27,920 --> 00:05:29,240 Speaker 1: a bottle of water and given it to him. 107 00:05:29,240 --> 00:05:33,479 Speaker 2: That's what I'm be right back. Yeah, uh yeah, on 108 00:05:33,520 --> 00:05:36,120 Speaker 2: the one hand, he seems like a monster. He seems 109 00:05:36,120 --> 00:05:39,040 Speaker 2: like an inhuman monster, a bitter human being, a shadow 110 00:05:39,040 --> 00:05:42,400 Speaker 2: of a human really, ladies and gentlemen of the jury. 111 00:05:42,480 --> 00:05:44,680 Speaker 2: But I need to point out he got that way 112 00:05:44,760 --> 00:05:48,640 Speaker 2: by dealing with the public, who probably constantly cut in 113 00:05:48,760 --> 00:05:53,040 Speaker 2: line and lie. And you deal with the public for 114 00:05:53,160 --> 00:05:56,279 Speaker 2: ten minutes. Man, you hate him. It's like the third 115 00:05:56,320 --> 00:05:58,640 Speaker 2: person that day that told him they're having kidney failure. 116 00:05:58,640 --> 00:05:59,960 Speaker 1: He's like, I'm not doing this. 117 00:06:00,040 --> 00:06:02,960 Speaker 2: I say jest, ladies and gentlemen of the joy that 118 00:06:03,120 --> 00:06:07,120 Speaker 2: he was driven to that, apparently, and human behavior by 119 00:06:07,200 --> 00:06:09,000 Speaker 2: the India, you made behavior of the public. 120 00:06:09,480 --> 00:06:12,000 Speaker 1: Yeah, get behind the lady who says she's got eye 121 00:06:12,000 --> 00:06:15,000 Speaker 1: cancer and the other gun one's got pancreatic cancer. And 122 00:06:15,160 --> 00:06:17,320 Speaker 1: I'll all get you your stuff as I can, all right. 123 00:06:17,880 --> 00:06:20,000 Speaker 2: And I heard on the radio it was fifty percent 124 00:06:20,080 --> 00:06:21,520 Speaker 2: off for grandmothers today. 125 00:06:21,640 --> 00:06:27,000 Speaker 1: What get in line? My coffee's too hot, My coffee 126 00:06:27,040 --> 00:06:33,640 Speaker 1: is too cold. Everybody shut up. I have never done 127 00:06:34,480 --> 00:06:37,200 Speaker 1: a public job, really. I worked at a hardware store 128 00:06:37,279 --> 00:06:42,040 Speaker 1: for a while, but I mostly sorted nails and assembled 129 00:06:42,120 --> 00:06:44,400 Speaker 1: ceiling fans. I've never really had a job where you 130 00:06:44,440 --> 00:06:47,120 Speaker 1: worked with the public, and I've been told before if 131 00:06:47,120 --> 00:06:49,880 Speaker 1: that's in fact, I had a someone say to me 132 00:06:49,920 --> 00:06:51,640 Speaker 1: one time, that's why you are the way you are, 133 00:06:52,240 --> 00:06:54,920 Speaker 1: that I would be a much better person if I'd 134 00:06:54,920 --> 00:06:56,640 Speaker 1: ever had one job where I worked at the public, 135 00:06:56,680 --> 00:06:57,479 Speaker 1: which might be true. 136 00:06:59,120 --> 00:07:02,320 Speaker 2: So after being turned away at Starbucks, and Elisa, which 137 00:07:02,440 --> 00:07:06,520 Speaker 2: is the wife, ran into Capital One Cafe and an 138 00:07:06,560 --> 00:07:09,680 Speaker 2: employee acted quickly to get a cup of ice water. Okay, 139 00:07:09,720 --> 00:07:13,360 Speaker 2: so that went well. So of course, the head of 140 00:07:13,440 --> 00:07:16,960 Speaker 2: retail bank Channels in Operations at Capital One has made 141 00:07:16,960 --> 00:07:21,080 Speaker 2: a statement, Chirst and foremost, we're glad the person facing 142 00:07:21,120 --> 00:07:23,960 Speaker 2: a medical emergency is doing much better. We're proud of 143 00:07:24,000 --> 00:07:27,680 Speaker 2: the way our Capital One Cafe ambassadors handle themselves each 144 00:07:27,720 --> 00:07:30,200 Speaker 2: and every day. Doing the right thing is one of 145 00:07:30,240 --> 00:07:33,000 Speaker 2: our Capital one values, and we believe that shows up 146 00:07:33,040 --> 00:07:35,040 Speaker 2: in the work we do day in and day a. 147 00:07:35,120 --> 00:07:38,240 Speaker 1: Parent Bank one Trust, we take kidney failure seriously and 148 00:07:38,280 --> 00:07:41,200 Speaker 1: anybody needing liquid will always get it and a good 149 00:07:41,240 --> 00:07:43,640 Speaker 1: interest rate on their home at Bank one Trust or 150 00:07:43,680 --> 00:07:44,360 Speaker 1: whatever we're called. 151 00:07:44,840 --> 00:07:46,920 Speaker 2: Now, if you'll excuse us, we're going to open up 152 00:07:46,920 --> 00:07:49,640 Speaker 2: accounts for people who didn't ask for them and charge 153 00:07:49,680 --> 00:07:53,280 Speaker 2: them fees Actually, I have no evidence that Capital One 154 00:07:53,360 --> 00:07:56,200 Speaker 2: ever engaged in any activity anything like that. 155 00:07:56,240 --> 00:07:58,960 Speaker 1: Who did that? That was Wells Fargo, Right, Wells Fargo. 156 00:07:59,040 --> 00:08:00,720 Speaker 1: Oh my god, mean file back. 157 00:08:00,760 --> 00:08:04,120 Speaker 2: It's Starbucks, okay, for they just as soon kick in 158 00:08:04,200 --> 00:08:07,520 Speaker 2: a face is give you a sip of water. H 159 00:08:07,640 --> 00:08:12,000 Speaker 2: Sam Jeffries with Starbucks Media. Starbucks Media Relations sent this statement. 160 00:08:12,280 --> 00:08:14,440 Speaker 2: We've been in touch with this customer over the past 161 00:08:14,480 --> 00:08:18,200 Speaker 2: few weeks to listen, apologize, and make this right, and 162 00:08:18,280 --> 00:08:20,360 Speaker 2: we hope to welcome them back to a store of 163 00:08:20,400 --> 00:08:23,800 Speaker 2: their choice to give them the Starbucks experience they should 164 00:08:24,240 --> 00:08:27,600 Speaker 2: expect as we continue to train our partners on the 165 00:08:27,600 --> 00:08:31,160 Speaker 2: new code of conduct we're working to ensure blah blah, 166 00:08:31,480 --> 00:08:36,319 Speaker 2: great experience blah blah, communicate openly blah kindness, blah consideration 167 00:08:36,520 --> 00:08:39,880 Speaker 2: blah outside of our policies blah blah blah blah blah. 168 00:08:39,920 --> 00:08:42,520 Speaker 1: All the poor baristas that are now are going to 169 00:08:42,559 --> 00:08:46,200 Speaker 1: get some sort of long training where actors. I've got 170 00:08:46,320 --> 00:08:50,720 Speaker 1: kidney failure. What should Madison do when she finds out 171 00:08:50,760 --> 00:08:54,559 Speaker 1: a customer has kidney failure? A mock him, b get 172 00:08:54,600 --> 00:08:56,839 Speaker 1: him a nice cold water, or se tell them to 173 00:08:56,840 --> 00:08:57,520 Speaker 1: get back in line. 174 00:08:57,920 --> 00:09:02,640 Speaker 2: I'm saying, hey, get a kidney. I'm sorry that answer 175 00:09:02,720 --> 00:09:05,400 Speaker 2: was incorrect. You need to retake this module. 176 00:09:05,400 --> 00:09:11,240 Speaker 1: Way to have bad kidneys? What know what I said, Well, 177 00:09:11,960 --> 00:09:12,680 Speaker 1: I guess that's it.