WEBVTT - Tipping: How Not to Tip, When to Tip + How Much to Tip 0:00:03.800 --> 0:00:07.640 Now today's topic, Peter is tipping. And I don't mean 0:00:07.720 --> 0:00:10.440 like cow tipping, although that's a phenomenon we should probably 0:00:10.440 --> 0:00:13.800 delve into one day. I'm talking about the phenomena if 0:00:13.880 --> 0:00:15.800 cow tipping exists, how bored do you have to be? 0:00:16.400 --> 0:00:19.159 It exists? And it's all the rage and certain what 0:00:19.320 --> 0:00:20.400 satisfaction do you get? 0:00:20.520 --> 0:00:23.040 Oh he's over now you got to help him up again? 0:00:23.920 --> 0:00:25.840 And our topic is really, if you want to get 0:00:25.840 --> 0:00:27.520 down to the really, no, really, no matter what you 0:00:27.640 --> 0:00:30.360 do for a living, ladies and gentlemen, no matter what 0:00:30.400 --> 0:00:35.520 it is, maybe somebody owes you a tip. Really, no, really, 0:00:35.560 --> 0:00:36.120 And by the. 0:00:36.040 --> 0:00:38.960 Way, I didn't know how about this at heart exciting. 0:00:39.000 --> 0:00:41.880 I mean, we talk to adventures, we talked to rock stars, 0:00:41.880 --> 0:00:43.320 we talked to a lot of different people, and you 0:00:43.360 --> 0:00:46.360 brought up tipping, and I started mentioning tip people. Everybody 0:00:46.400 --> 0:00:48.320 seems to be outraged. And there was I don't know 0:00:48.360 --> 0:00:50.080 if people aware of this, but there was a New 0:00:50.159 --> 0:00:53.320 York Magazine article where they tried to define kipping. 0:00:53.440 --> 0:00:54.960 Why did you roll your eyes when you said New 0:00:55.000 --> 0:00:58.640 York Magazine, I have to look down to see it 0:00:58.640 --> 0:01:01.080 looked like a definitive eye roll. No, no, no. Well, if 0:01:01.080 --> 0:01:03.240 you're watching it on YouTube, roll back the tip. Did 0:01:03.240 --> 0:01:06.400 Peter roll his eyes and David google Heim will tell 0:01:06.480 --> 0:01:08.319 us at the end of the show, I'm sure by 0:01:08.319 --> 0:01:10.080 the way, now I'm right. 0:01:10.480 --> 0:01:13.160 So you have a comparison, a control group, and a comparison. 0:01:13.760 --> 0:01:16.320 So they come out with this article that where they're 0:01:16.319 --> 0:01:18.360 going to define what tipping is a It starts at 0:01:18.360 --> 0:01:22.280 twenty percent forget below, bottle of water a dollar and 0:01:22.520 --> 0:01:25.960 all these categories now of service that I go. So, 0:01:26.000 --> 0:01:28.240 it used to be you knew who to tip, right, 0:01:28.240 --> 0:01:28.640 you kind of. 0:01:28.640 --> 0:01:30.160 Knew who to Now you knew who to tip, you 0:01:30.200 --> 0:01:32.240 knew who to shmear, which is another hole, and you 0:01:32.319 --> 0:01:33.200 knew who to bribe. Right. 0:01:33.280 --> 0:01:34.360 There were different stuff like. 0:01:36.160 --> 0:01:37.920 That, right right, Yes, that's not a tip, right, and 0:01:37.959 --> 0:01:40.800 then there's others where they're saving your life. But tipping 0:01:40.840 --> 0:01:44.280 now has gone insane. No one has the rules, but 0:01:44.360 --> 0:01:47.199 everybody's acting like they have the rules. So I reached 0:01:47.240 --> 0:01:51.440 out to the foremost tipping expert in the world. His 0:01:51.760 --> 0:01:55.000 name is Michael Lynn, nationally recognized expert and tipping. He's 0:01:55.040 --> 0:01:58.400 written over seventy research publications on the topic. He's been 0:01:58.400 --> 0:02:00.600 covered by The New York Times, Wall Street Journal, everybody, 0:02:00.920 --> 0:02:03.920 all of the networks, including NPR and now US. He 0:02:04.000 --> 0:02:06.600 was a former service worker in the industry, as was I. 0:02:06.600 --> 0:02:07.800 I don't know, did you ever work. 0:02:07.680 --> 0:02:08.040 For a living? 0:02:08.120 --> 0:02:13.640 I was always Oh damn you, I was. I was 0:02:13.720 --> 0:02:16.640 never a waiter, which is the typical other jober. I 0:02:16.720 --> 0:02:19.720 was a bus boy. Oh okay, I'm not good at that, 0:02:19.880 --> 0:02:21.919 so they certainly didn't move. 0:02:21.800 --> 0:02:23.359 Me up to the weights. I got fired. 0:02:23.400 --> 0:02:25.760 I ate more shrimp on the way out, and the 0:02:25.760 --> 0:02:28.520 guy finally said, there's a spree ship on it seventeen 0:02:28.560 --> 0:02:31.080 and he goes, let me smell your breast. I go no, 0:02:31.480 --> 0:02:33.280 And I was fired anyway. He did all of that, 0:02:33.440 --> 0:02:36.200 but he also got his PhD in social psychology from 0:02:36.240 --> 0:02:39.400 Ohio State and has taught in the marketing departments of 0:02:39.400 --> 0:02:43.600 business and hospitality schools since nineteen eighty eight and Professor 0:02:43.639 --> 0:02:48.640 of Services Marketing at the Cornell University School of Cornell. 0:02:48.360 --> 0:02:48.680 Is the guy. 0:02:48.720 --> 0:02:49.640 I'm not even allowed on the g. 0:02:51.120 --> 0:02:53.320 Is the guy. Thank you for joining. Hi'm Michael Lynn. 0:02:53.800 --> 0:02:56.480 Hi, thank you for inviting me of pleasure having a. 0:02:56.480 --> 0:02:58.200 Little extra something in your ravel up at the end 0:02:58.200 --> 0:02:58.360 of this. 0:02:58.400 --> 0:02:59.760 By the way, first thing I got to ask you 0:02:59.880 --> 0:03:03.880 is you're a tipping expert, why why would you become 0:03:03.919 --> 0:03:06.520 the tipping it's fasciinating. I'm glad you are, but why 0:03:06.680 --> 0:03:08.280 that area? Why do you say I'm going to I'm 0:03:08.280 --> 0:03:09.480 going to get into this in a big way. 0:03:10.320 --> 0:03:12.359 Well, I worked for tips to help pay my way 0:03:12.400 --> 0:03:17.280 through school, and I noticed that there were people that 0:03:17.360 --> 0:03:19.800 I thought were worse servers than me making more money, 0:03:19.880 --> 0:03:22.440 and you kind of wonder why, so I decided it 0:03:22.440 --> 0:03:24.200 would be an interesting subject for studying. 0:03:24.200 --> 0:03:26.639 Well wait, so what what I got to go right 0:03:26.680 --> 0:03:29.440 to that? Why in your experience with these people? Why 0:03:29.520 --> 0:03:30.800 were they making more money than you? 0:03:31.160 --> 0:03:34.000 Because I was really good at the technical aspects of service, 0:03:34.440 --> 0:03:38.240 but not at the social aspect, and people who could 0:03:38.320 --> 0:03:41.600 chat the customer up got better tips. 0:03:41.320 --> 0:03:45.800 Which is probably why I'm assuming actors are pretty good 0:03:46.040 --> 0:03:52.160 weight staff people, because they can at least we engage 0:03:52.160 --> 0:03:55.040 with people for a living to try and get our 0:03:55.160 --> 0:03:55.920 primary job. 0:03:56.000 --> 0:03:59.920 So that point, I'm always sitting with you at lunch 0:04:00.000 --> 0:04:01.840 and I and the most important part of this are 0:04:01.880 --> 0:04:04.600 you guys having the interruptions make me crazy too. It's 0:04:04.600 --> 0:04:07.600 the guy who engages too much that you go, God, dude, well. 0:04:07.480 --> 0:04:09.440 You have My favorite line where a guy says to you, 0:04:09.520 --> 0:04:11.200 if you need anything, my name is Steve, And then 0:04:11.240 --> 0:04:12.720 you say, and if I. 0:04:12.640 --> 0:04:14.000 Don't need anything, what's your name? Ralph? 0:04:14.040 --> 0:04:18.880 Right? First of all, really bad English, horrible, But it's 0:04:18.920 --> 0:04:23.599 interesting how weight staff, like you said, gets treated by personality, appearance, race. 0:04:23.640 --> 0:04:25.680 There's all kinds of stuff, But let's back up and 0:04:25.720 --> 0:04:27.440 go to the beginning for it. Can you give everybody 0:04:27.520 --> 0:04:30.920 just like a bullet point history of tipping, like where 0:04:30.960 --> 0:04:32.480 it came from, how it got started now, and. 0:04:32.400 --> 0:04:34.880 Why it's even called tipping or anything like that. 0:04:35.760 --> 0:04:40.440 Wow, there's lots of stories, and I don't know how 0:04:40.520 --> 0:04:43.760 much they're true. I'm not a historian. People have argued 0:04:43.800 --> 0:04:48.360 the tips is an acronym that stands for too unsure promptitude, 0:04:48.760 --> 0:04:54.719 and back in fourteenth century England people would wrap notes 0:04:54.800 --> 0:04:58.400 with coins with the word to insure promptitude. But that's 0:04:58.400 --> 0:05:02.760 almost certainly not true because acronyms didn't become popular until 0:05:03.040 --> 0:05:09.839 the nineteen thirties, and tipping way predates that. People have 0:05:10.000 --> 0:05:13.599 argued that it comes from an old gypsy or thieves 0:05:13.600 --> 0:05:20.039 can't tip er me meaning give me. I've also heard 0:05:20.160 --> 0:05:24.679 my favorite theory is that it comes from tippler or tipple, 0:05:25.440 --> 0:05:29.400 and that tipping evolved and eating and drinking places as 0:05:29.440 --> 0:05:33.200 a way to forestall the servers envy, because, after all, 0:05:33.200 --> 0:05:35.800 when you're at a bar or a restaurant eating, you're 0:05:35.839 --> 0:05:39.080 having fun, and the person serving you as working, it 0:05:39.120 --> 0:05:42.200 would be natural for them to envy you the fun 0:05:42.279 --> 0:05:46.719 you're having, and to keep that from happening, tipping evolved 0:05:46.720 --> 0:05:48.760 as a way of saying, Hey, don't envy me because 0:05:48.880 --> 0:05:52.000 I'm having fun, you're working. Here's some money you can 0:05:52.080 --> 0:05:56.039 have a drink on me after work. And if you 0:05:56.080 --> 0:05:58.560 look at the word for tip in many languages around 0:05:58.560 --> 0:06:02.039 the world, it does trans late to money for drink 0:06:02.200 --> 0:06:03.040 or drink money. 0:06:03.560 --> 0:06:06.920 Really, no, really, I did not know that that's why 0:06:06.920 --> 0:06:11.400 we do this, you're exactly. Oh, that's the reason we 0:06:11.520 --> 0:06:14.160 finally figured out out, all right, So if that's so. 0:06:15.760 --> 0:06:17.840 As far as you know, has tipping always been a 0:06:17.920 --> 0:06:21.720 percentage business, because that's certainly what we think of it 0:06:21.800 --> 0:06:26.800 as now, at least in restaurants and bars and food industry. 0:06:27.120 --> 0:06:32.520 Certainly, tipping became really prominent in this country after the 0:06:32.560 --> 0:06:37.280 Civil War. People traveled to Europe brought it back with them, 0:06:38.320 --> 0:06:42.880 and at the end of the nineteenth century, and it 0:06:42.960 --> 0:06:46.720 really became common at the beginning of the twentieth century 0:06:46.960 --> 0:06:49.159 if you go back to that point in time and 0:06:49.160 --> 0:06:53.920 look at etiquette books. Yeah, certainly in restaurants and hotels, 0:06:54.200 --> 0:06:57.400 percentage tip was common even back then. It wasn't thirty 0:06:57.400 --> 0:06:59.680 percent like it is today, but it was a. 0:06:59.600 --> 0:07:02.160 Percent in a minute. It went up to thirty. 0:07:03.440 --> 0:07:03.840 In a minute. 0:07:03.800 --> 0:07:11.840 But really, no, really, I was a good tip now, 0:07:12.000 --> 0:07:15.800 oh my god, oh my god. I apologize to everyone. 0:07:16.400 --> 0:07:18.559 I thought I was doing great at twenty five. 0:07:19.480 --> 0:07:22.280 Now, things that we should set the bar in and 0:07:22.360 --> 0:07:25.120 let's get to specific notarist people listening, we're going to 0:07:25.160 --> 0:07:27.160 give you guidance on all the areas that you go. 0:07:27.240 --> 0:07:30.040 I don't know what to do here. So Seinfeld and Curb, 0:07:30.120 --> 0:07:33.320 we're obsessed with tipping. There's the episode of Curb where 0:07:33.440 --> 0:07:36.320 you Jason is sitting with Larry and you won't share 0:07:36.320 --> 0:07:37.000 with your tip is. 0:07:36.960 --> 0:07:39.840 We're splitting the check. But and this was the scenario 0:07:39.880 --> 0:07:42.280 that Larry came up with. We're splitting the check and 0:07:42.280 --> 0:07:45.360 we're each adding our own tip, and he inquires of 0:07:45.440 --> 0:07:47.600 me what I'm leaving for the tip, and I don't 0:07:47.640 --> 0:07:50.560 want to tell him, and I thought, I thought that 0:07:50.640 --> 0:07:52.240 was a strange premise. But is that? 0:07:52.960 --> 0:07:53.280 Is that? 0:07:53.360 --> 0:07:56.320 Have you heard of that? Being typical? People don't want 0:07:56.360 --> 0:07:59.840 to give equal tips one one party wants to be 0:07:59.880 --> 0:08:02.120 the bigger fellow, and so they want to seem like 0:08:02.160 --> 0:08:05.440 the more gracious Gregaria's generous type, or they. 0:08:05.320 --> 0:08:07.360 Don't want to be the cheap one. 0:08:07.520 --> 0:08:08.280 Right right, Yeah. 0:08:08.320 --> 0:08:10.160 And then by the way, that sets off of war 0:08:10.240 --> 0:08:11.960 because it's an oh, now I'm forced to give what 0:08:12.040 --> 0:08:15.200 you gave because you're This whole thing has become about embarrassment. 0:08:15.280 --> 0:08:18.160 Hotels are notorious and I never know this, Thank god 0:08:18.440 --> 0:08:22.080 travel metro State hotels. What's the etiquette, Michael, of the 0:08:22.160 --> 0:08:24.360 eleven people who are going to get you to your room? 0:08:24.560 --> 0:08:26.720 It seems like a handoff, a hand off, a handoff. 0:08:27.360 --> 0:08:28.640 Does everybody get. 0:08:28.440 --> 0:08:32.160 Something if you're willing to give it to them? They do? 0:08:32.520 --> 0:08:34.120 Yeah, oh you have that atitute. 0:08:35.120 --> 0:08:42.240 Look, I'm not an etiquette expert, and he doesn't care 0:08:45.000 --> 0:08:47.920 what people do, why they do it, what servers can 0:08:47.960 --> 0:08:51.680 do to increase their tips. Why tipping norms vary across countries. 0:08:51.920 --> 0:08:54.520 I don't want to hold myself out as a tipping etiquette. 0:08:54.679 --> 0:08:57.840 The one thing that's perhaps we're saying is there is 0:08:57.960 --> 0:09:04.119 no tipping God right, there's no central authority Wholujah bestows 0:09:04.240 --> 0:09:08.400 from heaven. Tipping norms. Tipping guidebooks, for the most part, 0:09:08.480 --> 0:09:12.520 do a reasonably good job of describing what is typical 0:09:12.600 --> 0:09:17.800 or common. But with the fast changing pace of what's 0:09:17.800 --> 0:09:21.360 happening and tipping today, you're going to see people asking 0:09:21.400 --> 0:09:26.199 for tips. Like restaurant carry out. It's quite common now 0:09:26.240 --> 0:09:28.080 for them to ask you for a tip when you 0:09:28.120 --> 0:09:30.560 go to pick up a restaurant meal that you're going 0:09:30.600 --> 0:09:35.319 to take home for yourself, and you might think everybody's 0:09:35.400 --> 0:09:38.679 asking for it. This is the new norm. And I 0:09:38.720 --> 0:09:42.559 haven't seen recent data, but prior to the pandemic around 0:09:42.960 --> 0:09:46.120 you know, twenty nineteen, only about a third of people 0:09:46.200 --> 0:09:50.160 tipped in that circumstance. So if seventy percent of people 0:09:50.200 --> 0:09:54.240 are not tipping, is it really a norm? I would say. 0:09:55.400 --> 0:09:57.120 The reason I want to Michael on was I read 0:09:57.160 --> 0:10:00.840 an article guy said, you know what, here the norms today, 0:10:00.840 --> 0:10:04.200 and Michael actually went off the norms. And that's why 0:10:04.280 --> 0:10:07.000 because because he really is getting to the point. You know, 0:10:07.040 --> 0:10:10.719 Jim Jeffery's a comedian, pointed out bus drivers doesn't get 0:10:10.720 --> 0:10:12.720 a tip, unless it's a bus driver from the airport 0:10:12.720 --> 0:10:15.280 to your car, then he gets a tip. Well, hairdresser 0:10:15.320 --> 0:10:17.720 gets a tip. Dentist who also makes you look good 0:10:18.040 --> 0:10:20.880 doesn't get a tip. He says it's arbitrary what service 0:10:20.920 --> 0:10:22.160 workers should get tips in. 0:10:22.240 --> 0:10:24.640 Well, that's exactly because the example I was going to give. 0:10:24.679 --> 0:10:28.559 And this perplexes me. This really does. So if I 0:10:28.600 --> 0:10:33.680 go into a Starbucks and I order a latte, somebody 0:10:33.800 --> 0:10:36.000 is making it in the back. They usually bring it 0:10:36.040 --> 0:10:38.120 to the person who's wrung me up, They hand it 0:10:38.120 --> 0:10:40.800 to me, and I'm putting a tip in the tip jar. 0:10:41.520 --> 0:10:43.440 If I go to the McDonald's drive through and I 0:10:43.559 --> 0:10:46.760 order a coffee, there's still somebody in the back making 0:10:46.760 --> 0:10:48.800 the coffee, bringing it to the window, and that person's 0:10:48.840 --> 0:10:51.920 putting in a bag, but there's no tip expected. Same 0:10:52.280 --> 0:10:57.880 exact services, but one seems to be has normalized tipping 0:10:57.880 --> 0:11:04.160 and the other one there is no. That's how how 0:11:04.240 --> 0:11:05.080 is this possible? 0:11:06.160 --> 0:11:09.640 I'm not sure exactly why we tip baristas and not 0:11:10.000 --> 0:11:16.839 counter workers at quick service places, but if I had 0:11:16.840 --> 0:11:19.480 to guess, I would guess that the barista it looks 0:11:19.600 --> 0:11:23.200 more like a bar setting, and so it's easier to 0:11:23.280 --> 0:11:27.240 generalize our habit of tipping bartenders to baristas. 0:11:28.559 --> 0:11:31.600 So it's the environment, it's the environment kind. 0:11:31.440 --> 0:11:33.960 Of environment plays a role absolutely, But. 0:11:34.000 --> 0:11:36.040 I would imagine in a bar setting that one of 0:11:36.080 --> 0:11:38.960 the reasons that you're tipping. Now, I'm not a big drinker, 0:11:39.000 --> 0:11:42.000 but but you know, if you're not running a tab, 0:11:42.040 --> 0:11:44.720 if you're paying for your drink, you know, per drink delivered, 0:11:44.920 --> 0:11:47.640 I would imagine the tip is like maybe in the 0:11:47.640 --> 0:11:49.720 next drink he paused me an extra finger full of 0:11:49.880 --> 0:11:52.959 you know of whatever means that you're you're sort of saying, hey, 0:11:53.000 --> 0:11:54.720 you you take care of me, I'll take care of you. 0:11:54.800 --> 0:11:56.400 And there's an ongoing. 0:11:56.200 --> 0:12:01.280 Suggestion component there is I want something for this, right 0:12:01.679 --> 0:12:04.360 I'm assuming that that that that would be sort of why. 0:12:04.240 --> 0:12:06.360 But that isn't gonna get What is that gonna get me? 0:12:06.400 --> 0:12:09.120 At the Starbucks? You know, extra foam? What am I 0:12:09.160 --> 0:12:09.600 gonna get? 0:12:10.760 --> 0:12:12.760 How often do you go to the same Starbucks? 0:12:13.760 --> 0:12:14.400 I don't have it? 0:12:14.440 --> 0:12:16.800 Well, I don't have it aginst there you go a 0:12:16.880 --> 0:12:18.680 lot of people feel that they know the people and 0:12:20.080 --> 0:12:20.520 it's like. 0:12:20.800 --> 0:12:22.720 And they start telling you the hardship stories. 0:12:23.000 --> 0:12:26.800 So the other thing about tipping is in Seinfeld that 0:12:26.960 --> 0:12:30.600 there's an episode where with the cal Zone where George 0:12:30.640 --> 0:12:33.240 is upset and I relate to this, and every listening 0:12:33.240 --> 0:12:36.040 probably relates to this because the guy didn't see him 0:12:36.120 --> 0:12:38.280 leave the tip, and it ends up with George taking 0:12:38.280 --> 0:12:39.920 the tip out to put it back in again. He 0:12:39.960 --> 0:12:41.880 gets caught and barred from the place as a thief. 0:12:42.280 --> 0:12:44.920 So while we were discussing this episode, I said to Jason, 0:12:46.000 --> 0:12:48.079 I gotta admit like I'm at the pizza place down 0:12:48.080 --> 0:12:50.360 the hill from my house, and I always do because 0:12:50.360 --> 0:12:53.080 he always gives me my stuff and then turns to 0:12:53.200 --> 0:12:55.480 walk and do something the next guy, and I always go, hey, 0:12:55.480 --> 0:12:58.800 and here's a little I always announce make sure you 0:12:58.840 --> 0:13:00.920 are it's there to get this. If I put on 0:13:00.960 --> 0:13:03.120 the card right or or I put the thing, I 0:13:03.160 --> 0:13:05.760 always have to announce what I've done because you want 0:13:05.960 --> 0:13:08.360 you want tip credit right, because you don't know what 0:13:08.400 --> 0:13:09.280 they're gonna do your food. 0:13:09.840 --> 0:13:12.040 Oh this is the guy without the tip credit credit 0:13:12.400 --> 0:13:14.920 last time? That isn't it? 0:13:14.960 --> 0:13:17.840 And yet you get mad, And yet you get mad 0:13:17.880 --> 0:13:20.280 when they swivel the thing around and ask you to 0:13:20.320 --> 0:13:21.080 tip in front of them. 0:13:21.200 --> 0:13:24.400 Okay, this and I know this is your thing, So 0:13:24.600 --> 0:13:26.000 the swivel. Doing the swivel. 0:13:26.720 --> 0:13:29.440 This is the new thing that pisses me off because 0:13:29.480 --> 0:13:32.520 now nonminally am I nervous about who to tip, But 0:13:32.640 --> 0:13:35.920 now I've got an audience and performance anxiety. A they 0:13:35.960 --> 0:13:39.000 swivel the screen room, the font you can see from 0:13:39.040 --> 0:13:42.160 the moon. It's and it gives you choices. Doesn't start 0:13:42.200 --> 0:13:44.719 at five ten fifteen, No, I suck. It starts at 0:13:44.720 --> 0:13:50.240 fifteen twenty thirty. Your bank accounts, your IRA sign it, 0:13:50.440 --> 0:13:53.840 and everybody's standing behind you can see it and see 0:13:53.880 --> 0:13:56.280 what you're doing. So now not only people who you're with. 0:13:56.360 --> 0:13:58.560 It used to be people are with would judge me 0:13:58.640 --> 0:14:00.960 on the tip. Now it's complet eat strangers. I can 0:14:01.040 --> 0:14:06.040 hear in the background it's like, really, screw you. There's 0:14:06.080 --> 0:14:10.800 so much pressure. There's so much pressure. And Jason, poor Jason, celebrity. 0:14:11.440 --> 0:14:12.920 You got to give a good tip every time. 0:14:13.320 --> 0:14:16.000 Well that's the thing. If you give an underwhelming tip 0:14:16.000 --> 0:14:18.280 and somebody sees it, you know, they go some guy 0:14:18.280 --> 0:14:20.960 will let me a crappy tip if I do. It's 0:14:21.000 --> 0:14:24.960 all over social media. So you know, first of all, 0:14:25.040 --> 0:14:28.760 I tend to I'm a big believer in I am. 0:14:28.680 --> 0:14:30.640 Disproportionately paid for what I do. 0:14:30.880 --> 0:14:34.640 I should pay, you know, so I try, and people 0:14:34.640 --> 0:14:37.640 who are performing a service for me, I try and 0:14:37.680 --> 0:14:41.280 compensate them, you know, to pay that forward. But you're right, 0:14:41.400 --> 0:14:44.360 if for any reason I don't like the service, if 0:14:44.400 --> 0:14:48.200 I have horrible service, I still can't undertip, because it's 0:14:48.240 --> 0:14:49.160 going to become a thing. 0:14:49.640 --> 0:14:52.040 And by the way, if you're under tip, not just you, 0:14:53.040 --> 0:14:55.240 but the guy then goes on and says, this customer 0:14:55.320 --> 0:14:58.120 came in today and then and there's a story out there, 0:14:58.160 --> 0:15:00.000 and that's the easiest way to get in. And by way, 0:15:00.080 --> 0:15:02.640 we should do this. Yeah, you live, like, order something 0:15:02.640 --> 0:15:04.400 for five bucks and leave a thousand dollars tip will 0:15:04.400 --> 0:15:06.200 be everywhere, and you do that a couple of times, 0:15:06.240 --> 0:15:07.120 the podcasts will get in there. 0:15:07.120 --> 0:15:08.840 I just read this. I was I was going through 0:15:08.840 --> 0:15:10.720 social media today. I just read another period. 0:15:10.720 --> 0:15:13.000 Somebody does that all the time, and they get. 0:15:12.840 --> 0:15:16.120 The college seriously, say for the college. 0:15:15.960 --> 0:15:16.520 We should just do it. 0:15:16.520 --> 0:15:18.360 If you like a ten thousand dollar tip for a sandwich, 0:15:18.600 --> 0:15:20.280 just once, I'd be so sure you can write it off. 0:15:20.320 --> 0:15:22.200 It's right, it's right off. Will you pay for this sandwich? 0:15:22.240 --> 0:15:31.360 So where to have the tip? Where did the swivel screen. 0:15:31.440 --> 0:15:34.240 Thing happen that intruded us? And is it going to continue? 0:15:34.320 --> 0:15:35.880 Is this the new technology that we're stuck with. 0:15:36.360 --> 0:15:39.600 Yeah, and it's gonna You're going to start seeing it 0:15:39.880 --> 0:15:42.480 even more places. I was just eating at a sit 0:15:42.560 --> 0:15:45.400 down restaurant. I stayed at the table, and they brought 0:15:45.440 --> 0:15:49.920 an electronic device with my bill, and again the server 0:15:50.040 --> 0:15:52.520 stood there as I come at the key in what 0:15:52.560 --> 0:15:53.840 my tipping decision was. 0:15:55.000 --> 0:15:57.080 I hate that instead of just signing it, looking at 0:15:57.080 --> 0:15:58.920 the little thing and doing that, and then I can 0:15:59.000 --> 0:15:59.520 hardly read it. 0:15:59.520 --> 0:15:59.960 That's aside. 0:16:00.320 --> 0:16:03.280 I can hardly read it is a size that that's 0:16:03.320 --> 0:16:04.360 a menace to society. 0:16:04.360 --> 0:16:05.760 And then you got the New Yorker article. 0:16:05.800 --> 0:16:08.960 It says that you should leave a minimum of twenty percent, 0:16:09.080 --> 0:16:14.560 and based on your higher disposable income, you should tip more. 0:16:15.320 --> 0:16:17.800 Michael, can I go back because you I think I've 0:16:17.840 --> 0:16:22.120 read that. You are you know the reasons behind this 0:16:22.360 --> 0:16:27.760 very well? Why is it since everyone has some sort 0:16:27.760 --> 0:16:32.000 of tipping grip or tipping anxiety, what is the downside 0:16:32.320 --> 0:16:37.000 of asking businesses to just charge us more for the 0:16:37.040 --> 0:16:41.680 item or the service and pass that on to their employees, 0:16:41.840 --> 0:16:45.520 rather than us having to speculate there is there a 0:16:45.720 --> 0:16:47.080 downside to it. 0:16:47.960 --> 0:16:55.080 Yeah. Absolutely, People evaluate restaurants based on their expensiveness, based 0:16:55.120 --> 0:17:00.280 on menu prices, and if I eliminate tipping, I have 0:17:00.320 --> 0:17:03.800 to impose a service charge or raise my menu prices. 0:17:04.640 --> 0:17:07.600 People hate service charges because it's a mandatory tip, and 0:17:07.640 --> 0:17:10.720 nobody likes to be told they have to tip. And 0:17:12.359 --> 0:17:16.320 if I raise my menu prices, I look more expensive 0:17:16.320 --> 0:17:21.560 than my neighbors who use tipping, and that allows them 0:17:21.560 --> 0:17:25.760 to have lower prices. I know you would think customers 0:17:25.800 --> 0:17:28.640 are smart enough to say, yeah, the menu prices are higher, 0:17:28.640 --> 0:17:31.000 but I don't have to tip. But you'd be wrong. 0:17:31.440 --> 0:17:32.919 They're not smart enough to think that. 0:17:33.480 --> 0:17:37.160 But that's the whole club med model, right, is that 0:17:37.200 --> 0:17:38.840 you can go and you don't tip for anything. 0:17:38.840 --> 0:17:41.320 Everything's included. I mean it seems to work there. 0:17:43.000 --> 0:17:45.040 Yeah, there are places where people don't want to be 0:17:45.119 --> 0:17:50.879 nickeled and dimed, right, and so all inclusive model will work. 0:17:51.720 --> 0:17:57.600 But in restaurants, people are pretty price sensitive and they're 0:17:57.640 --> 0:18:01.480 going to evaluate me as more expensive than my competitors. 0:18:01.760 --> 0:18:04.720 And we can't get together and collectively decide to get 0:18:04.800 --> 0:18:07.879 rid of tipping, because that would be price collusion. 0:18:08.160 --> 0:18:08.760 How about that. 0:18:09.200 --> 0:18:12.840 I've also done the research and looked at online ratings 0:18:12.840 --> 0:18:15.520 of those restaurants. You know, there are a lot of restaurants, 0:18:16.080 --> 0:18:19.280 dozens of restaurants that have tried to eliminate tipping in 0:18:19.359 --> 0:18:22.720 recent years. At one point there we're about two hundred 0:18:22.720 --> 0:18:26.120 of those restaurants across the country. So I did some 0:18:26.200 --> 0:18:29.760 research and looked at the online ratings of those restaurants 0:18:29.760 --> 0:18:32.840 both before and after their move away from tipping, and 0:18:33.119 --> 0:18:36.000 in almost every case, their online ratings went down. 0:18:36.640 --> 0:18:36.920 Wow. 0:18:37.640 --> 0:18:39.800 And those restaurants, I know that one in New York, 0:18:39.840 --> 0:18:41.800 the famous one of the high end guy, Danny whatever 0:18:41.880 --> 0:18:44.520 his name is any Meyer, tried it at his high 0:18:44.560 --> 0:18:47.160 end restaurants and it did not work after a while. 0:18:47.160 --> 0:18:48.760 And that's a highend restaurant with I think going to 0:18:48.760 --> 0:18:51.320 afford the food out yere is Europe, right, Europe got 0:18:51.320 --> 0:18:53.280 away with don't a way of tipping in most countries or. 0:18:53.280 --> 0:18:57.160 No, yeah, it's it's certainly not the way it is here. 0:18:57.560 --> 0:19:01.280 You would leave change in most European countries really literally 0:19:02.119 --> 0:19:04.200 just round the bill, you know. 0:19:04.440 --> 0:19:08.080 Really, And I know when I when I've done that, 0:19:08.160 --> 0:19:12.240 by the way, I always feel like when I've been 0:19:12.240 --> 0:19:15.239 in Europe, and they go it's you don't do it, 0:19:14.640 --> 0:19:16.560 you do it, and I leave at you know, a 0:19:16.600 --> 0:19:20.520 little something. But I always feel like if I left 0:19:20.560 --> 0:19:23.480 the proper tip, I would be breaking a custom work. 0:19:23.720 --> 0:19:25.040 It's a very strange feeling. 0:19:25.119 --> 0:19:27.439 The the reason that you feel trapped, I think, is 0:19:27.440 --> 0:19:30.159 you're going to restaurant and they're paying minimum wage. They 0:19:30.160 --> 0:19:32.119 don't get in Europe, by the way, they get vacation 0:19:32.200 --> 0:19:35.800 paid vacation right, so that's included, and they can make 0:19:35.840 --> 0:19:39.000 a wage. Here the restaurant owner because he's not going 0:19:39.080 --> 0:19:40.600 to pick it up because he can't afford it, or 0:19:40.800 --> 0:19:43.560 at least some candies, some can you're not responsible for 0:19:43.680 --> 0:19:46.600 this guy being able by formula first kid whatever. And 0:19:46.680 --> 0:19:49.520 then worse than that, the guys you're giving tips to 0:19:49.760 --> 0:19:51.960 in the front of the house, they have to figure 0:19:52.000 --> 0:19:55.000 out what they're going to do on the other guys 0:19:55.160 --> 0:19:57.920 stets up to them, beside what percentage the guys in 0:19:57.960 --> 0:19:59.719 the back and get. So the whole thing is like 0:19:59.760 --> 0:20:02.440 for cocked and as you said, it's gonna it's only 0:20:02.440 --> 0:20:05.359 going to expand more and more. You wonder like you 0:20:05.440 --> 0:20:08.399 go to shoes to buy shoes at Nordstromer somewhere the 0:20:08.440 --> 0:20:10.840 guy spends four four hours, he brings out seven hundred 0:20:10.840 --> 0:20:13.440