1 00:00:00,600 --> 00:00:04,520 Speaker 1: A firm delivering better than expected earning, sending shares upwards. 2 00:00:04,559 --> 00:00:08,360 Speaker 1: The company's fourth quarter revenue and first quarter revenue forecast, 3 00:00:08,600 --> 00:00:12,799 Speaker 1: both coming in ahead of estimate. CEO Max Levchin saying 4 00:00:12,840 --> 00:00:17,800 Speaker 1: the company had quote a killer quarter. Max joins us 5 00:00:17,840 --> 00:00:20,319 Speaker 1: now here in San Francisco. I spent enough time with 6 00:00:20,360 --> 00:00:22,880 Speaker 1: you to know that when you say something like that, 7 00:00:23,640 --> 00:00:26,279 Speaker 1: you mean it. I wouldn't say that you're prone to 8 00:00:26,400 --> 00:00:29,640 Speaker 1: superlatives like that. Why why a killer quarter? 9 00:00:31,240 --> 00:00:34,320 Speaker 2: Numbers speak for themselves, could go beyond that. 10 00:00:34,400 --> 00:00:36,680 Speaker 1: Come on, tell me the story of what's happening behind 11 00:00:36,680 --> 00:00:38,360 Speaker 1: your platform and your user base. 12 00:00:39,360 --> 00:00:40,840 Speaker 2: I think there's a real momentum. 13 00:00:40,960 --> 00:00:44,879 Speaker 3: You can tell by looking at our metrics and the 14 00:00:45,080 --> 00:00:48,080 Speaker 3: qualitative measures that we take, and just the fact that 15 00:00:48,240 --> 00:00:51,200 Speaker 3: we've outperformed the credit card industry, which is our direct 16 00:00:51,200 --> 00:00:54,400 Speaker 3: competitor in terms of managing credit, and just the sheer 17 00:00:54,480 --> 00:00:57,360 Speaker 3: number of launchers and merchant signings. Every metric that I 18 00:00:57,360 --> 00:01:00,000 Speaker 3: could cast my eye on, say wow, that is it 19 00:01:00,120 --> 00:01:00,880 Speaker 3: really good quarter? 20 00:01:01,080 --> 00:01:02,640 Speaker 2: So you know, sometimes we got to take a bath. 21 00:01:04,360 --> 00:01:07,480 Speaker 1: Let's say the buy now pay Lata space is let's 22 00:01:07,480 --> 00:01:10,440 Speaker 1: say more competitive since last year on the program. Maybe 23 00:01:10,440 --> 00:01:12,679 Speaker 1: in that time Caroline, and I spoke with the Klan, 24 00:01:12,720 --> 00:01:16,640 Speaker 1: the CEO, for example. They seem very optimistic, particularly about 25 00:01:16,640 --> 00:01:20,959 Speaker 1: the United States. Yet you continue to grow. I don't 26 00:01:20,959 --> 00:01:23,560 Speaker 1: have the data for market share, but could you just 27 00:01:23,680 --> 00:01:26,320 Speaker 1: contextualize your performance in that sense? 28 00:01:26,880 --> 00:01:29,679 Speaker 3: Well, I think we are outpacing them reasonably well in 29 00:01:29,760 --> 00:01:31,640 Speaker 3: terms of our growth relative to there is, at least 30 00:01:31,640 --> 00:01:35,600 Speaker 3: according to the stated numbers. Not that I am too competitive, 31 00:01:36,040 --> 00:01:41,120 Speaker 3: but I'm very competitive, let's be honest. But the reality 32 00:01:41,160 --> 00:01:43,200 Speaker 3: is it's a giant market and all of us together 33 00:01:43,240 --> 00:01:45,120 Speaker 3: add up to less than ten percent of e commerce, 34 00:01:45,319 --> 00:01:47,600 Speaker 3: and all of us are now looking at offline and 35 00:01:47,640 --> 00:01:52,040 Speaker 3: so just the real share taking that's taking place is 36 00:01:52,080 --> 00:01:55,640 Speaker 3: happening against cash, against credit cards, against debit cards, all 37 00:01:55,680 --> 00:01:58,320 Speaker 3: the other payment types, and so there's just an incredible 38 00:01:58,360 --> 00:01:59,240 Speaker 3: amount of road. 39 00:01:59,200 --> 00:02:02,520 Speaker 2: Available to all of us and firm in particular, What. 40 00:02:02,480 --> 00:02:05,160 Speaker 4: Does that mean in terms of the macro context? 41 00:02:05,640 --> 00:02:05,840 Speaker 1: Then? 42 00:02:05,920 --> 00:02:09,240 Speaker 4: Max, how confident are you of the US consumer the 43 00:02:09,280 --> 00:02:10,640 Speaker 4: global consumer right now? 44 00:02:12,160 --> 00:02:14,280 Speaker 3: Well, we're about to launch in the UK, so we'll 45 00:02:14,280 --> 00:02:16,960 Speaker 3: find out exactly how confident I should be about the 46 00:02:17,000 --> 00:02:20,400 Speaker 3: UK consumer. But the US consumer again, look at our 47 00:02:20,600 --> 00:02:24,960 Speaker 3: investor supplement. Credit card companies have built and built and 48 00:02:25,000 --> 00:02:28,520 Speaker 3: built up their delinquencies and ours remained very firmly in control. 49 00:02:28,919 --> 00:02:32,560 Speaker 3: Our consumer is borrowing and shopping and paying back, which 50 00:02:32,639 --> 00:02:34,160 Speaker 3: is really important for our credit business. 51 00:02:34,680 --> 00:02:36,720 Speaker 2: But so far, so good. 52 00:02:36,760 --> 00:02:39,160 Speaker 3: We do not see a major slowdown. We do not 53 00:02:39,360 --> 00:02:41,560 Speaker 3: see a significant pullback and demand. 54 00:02:41,600 --> 00:02:42,920 Speaker 2: There's always new industries. 55 00:02:43,400 --> 00:02:45,799 Speaker 3: A quarter or two ago, I was lamenting the loss 56 00:02:45,800 --> 00:02:49,720 Speaker 3: of interest and electronics it came back roaring through the 57 00:02:49,800 --> 00:02:52,200 Speaker 3: last quarter. Travel is a little bit softer. I think 58 00:02:52,200 --> 00:02:55,840 Speaker 3: people got their COVID post COVID fix. But all in all, 59 00:02:56,040 --> 00:03:01,920 Speaker 3: consumer is effectively shopping and buying and paying back and 60 00:03:02,280 --> 00:03:03,320 Speaker 3: I don't see problems. 61 00:03:03,760 --> 00:03:06,280 Speaker 4: Meanwhile, you're taking a bow and the market in particular 62 00:03:06,880 --> 00:03:10,880 Speaker 4: likes the focus on profitability. Now I hate to bring 63 00:03:10,880 --> 00:03:13,560 Speaker 4: them up again, but Karner actually did post a profit, 64 00:03:13,840 --> 00:03:15,600 Speaker 4: even though they're still a private company that aying a 65 00:03:15,639 --> 00:03:19,360 Speaker 4: twenty billion dollar valuation and they're cunning costs by leaning 66 00:03:19,400 --> 00:03:21,320 Speaker 4: into AI. Is that something that you look at, Max, 67 00:03:21,400 --> 00:03:22,960 Speaker 4: something that you feel you have to compete into. 68 00:03:25,080 --> 00:03:28,040 Speaker 3: Well, good news is that we've been in the AI 69 00:03:29,040 --> 00:03:33,040 Speaker 3: business since inception, so one hundred percent of our loans 70 00:03:33,080 --> 00:03:37,200 Speaker 3: are underwritten individually, every single time, entirely buying machines, and 71 00:03:37,240 --> 00:03:39,920 Speaker 3: so we've been on the machine learning and AI training 72 00:03:40,080 --> 00:03:42,600 Speaker 3: since Baser. And we don't think of it as a 73 00:03:42,640 --> 00:03:44,440 Speaker 3: way to replace. 74 00:03:44,160 --> 00:03:45,640 Speaker 2: Humans or to get rid of humans. 75 00:03:45,680 --> 00:03:49,640 Speaker 3: We think of it as a great tool for increasing productivity, 76 00:03:49,960 --> 00:03:54,200 Speaker 3: to give us an edge in underwriting customer service, et cetera. 77 00:03:54,320 --> 00:03:56,160 Speaker 2: And so, yes, we're very, very active in AI. 78 00:03:56,200 --> 00:03:58,800 Speaker 3: We have lots of really fun things happening, both visible 79 00:03:58,880 --> 00:04:02,040 Speaker 3: and not to the investor eye. But that it's a 80 00:04:02,080 --> 00:04:05,120 Speaker 3: huge part of what we do in terms of profitability. 81 00:04:05,520 --> 00:04:07,560 Speaker 3: You know, I said the last night on the Earning Skull, 82 00:04:07,560 --> 00:04:09,400 Speaker 3: and I just want to make sure I repeated this 83 00:04:09,600 --> 00:04:13,160 Speaker 3: was not a contortionist thing we just did when we said, hey, 84 00:04:13,520 --> 00:04:15,400 Speaker 3: profitability is on the horizon. 85 00:04:15,760 --> 00:04:17,599 Speaker 2: It is very much part of the plan. It's always 86 00:04:17,600 --> 00:04:18,320 Speaker 2: been part of the plan. 87 00:04:18,800 --> 00:04:21,080 Speaker 3: It's just now close enough where I can say, here's 88 00:04:21,080 --> 00:04:23,160 Speaker 3: a date with history. We're going to get gap profitable 89 00:04:23,200 --> 00:04:24,680 Speaker 3: and move right past it and do more. 90 00:04:25,680 --> 00:04:28,440 Speaker 1: Max and Carol also bear with me that I am 91 00:04:28,600 --> 00:04:30,880 Speaker 1: a firm customer in the sense that you know, I 92 00:04:31,000 --> 00:04:34,000 Speaker 1: used the firm to finance a specific thing for what 93 00:04:34,040 --> 00:04:36,479 Speaker 1: it's worth. It was the Peloton tread. But the reason 94 00:04:36,520 --> 00:04:38,559 Speaker 1: I did. It is actually an emphsis on point of sale, 95 00:04:38,920 --> 00:04:40,840 Speaker 1: so when you go through, the audience is fermitted. If 96 00:04:40,839 --> 00:04:43,400 Speaker 1: you go and try buy something from peloton Is, it's 97 00:04:43,400 --> 00:04:45,440 Speaker 1: a kind of a weird transaction, but you're presented with 98 00:04:45,480 --> 00:04:48,320 Speaker 1: the firm as an option almost straight away. Do you 99 00:04:48,640 --> 00:04:52,680 Speaker 1: negotiate that aggressively for those kind of bigger ticket items. 100 00:04:55,360 --> 00:04:59,200 Speaker 3: I'm not sure individual deals are worth commenting on, but 101 00:04:59,560 --> 00:05:02,039 Speaker 3: every deal where we are presented at the point of sale, 102 00:05:02,560 --> 00:05:05,360 Speaker 3: and every deal where you see it up funnel as 103 00:05:05,480 --> 00:05:07,760 Speaker 3: one might call it before you even get into the checkouts, 104 00:05:08,360 --> 00:05:11,880 Speaker 3: are absolutely directly integrated. So we go to the merchant, 105 00:05:12,040 --> 00:05:13,960 Speaker 3: we spend a lot of time with them making sure 106 00:05:14,000 --> 00:05:17,400 Speaker 3: that we are as helpful as possible to their ability 107 00:05:17,560 --> 00:05:20,120 Speaker 3: to sell, be it a pelt On tread or a 108 00:05:20,120 --> 00:05:22,040 Speaker 3: mattress or anything in between. 109 00:05:22,760 --> 00:05:24,679 Speaker 2: And that is what gives us a huge advantage. 110 00:05:24,720 --> 00:05:27,560 Speaker 3: The consumer has the confidence and the clarity of what 111 00:05:27,560 --> 00:05:29,520 Speaker 3: it might cost them to borrow money to buy something. 112 00:05:29,800 --> 00:05:30,040 Speaker 2: Max. 113 00:05:30,400 --> 00:05:32,120 Speaker 1: While you're here, could I please ask you, as a 114 00:05:32,160 --> 00:05:35,360 Speaker 1: story out from Bloomberg Law about a firm facing a 115 00:05:35,360 --> 00:05:41,880 Speaker 1: class action suit after the evolved bank breach situation, comment 116 00:05:41,880 --> 00:05:42,800 Speaker 1: on that please. 117 00:05:42,960 --> 00:05:46,520 Speaker 3: Probably a very bad ideas in comment on ongoing or 118 00:05:46,600 --> 00:05:47,920 Speaker 3: potential future litigation. 119 00:05:48,000 --> 00:05:49,440 Speaker 2: So I'm not sure I have anything to say on that. 120 00:05:50,520 --> 00:05:52,919 Speaker 3: You know, I said it the day of evolved News, 121 00:05:52,960 --> 00:05:57,120 Speaker 3: which is certainly unfortunate that the firm card numbers were 122 00:05:57,160 --> 00:05:59,279 Speaker 3: all safe. We did not need to rotate them and 123 00:05:59,279 --> 00:06:02,760 Speaker 3: give people a new car. That is now confirmed. No 124 00:06:02,920 --> 00:06:05,360 Speaker 3: card numbers have been leaked and our consumers are safe. 125 00:06:05,360 --> 00:06:07,560 Speaker 3: If you have your Affirm card, please continue using it. 126 00:06:07,560 --> 00:06:08,280 Speaker 3: It works just fine. 127 00:06:08,400 --> 00:06:08,680 Speaker 2: Thank you. 128 00:06:09,360 --> 00:06:11,160 Speaker 4: Thanks lev Chin, It's always great to have you on 129 00:06:11,200 --> 00:06:11,479 Speaker 4: the show. 130 00:06:11,600 --> 00:06:12,719 Speaker 2: We appreciate it. 131 00:06:12,320 --> 00:06:14,480 Speaker 4: It's taking about the CEO of Affirm