1
00:00:00,240 --> 00:00:02,200
Speaker 1: Ron and Anian, I've said it for a year. We've

2
00:00:02,240 --> 00:00:04,720
Speaker 1: been talking about it for a very long time, and

3
00:00:04,800 --> 00:00:07,400
Speaker 1: it's something I felt twenty years ago when I saw

4
00:00:07,400 --> 00:00:09,520
Speaker 1: where computers were taking over cars, that there was gonna

5
00:00:09,520 --> 00:00:11,320
Speaker 1: be a shortage of mechanics. But now it's sort of

6
00:00:11,360 --> 00:00:17,360
Speaker 1: sticking right in our faceachnical definition of the words and

7
00:00:17,760 --> 00:00:20,960
Speaker 1: capable of the car doctor. If you look nationally at

8
00:00:21,040 --> 00:00:24,439
Speaker 1: seventy six thousand, six hundred annually. Uh, and we're just

9
00:00:24,520 --> 00:00:26,800
Speaker 1: talking about cars. I find the narrowest bound to the

10
00:00:26,880 --> 00:00:29,440
Speaker 1: art because you can go all kinds of directions with mechanics,

11
00:00:29,920 --> 00:00:32,640
Speaker 1: can't steel it just the automotive technician who's working on

12
00:00:32,840 --> 00:00:36,400
Speaker 1: family cars in a garage. I consu really upset about this.

13
00:00:36,840 --> 00:00:39,720
Speaker 1: Welcome to the radio home of Ron and Anian, the

14
00:00:39,800 --> 00:00:44,200
Speaker 1: Car Doctor, since this is where car owners the world

15
00:00:44,280 --> 00:00:48,800
Speaker 1: overturned to for their definitive opinion on automotive repair. If

16
00:00:48,840 --> 00:00:51,519
Speaker 1: your mechanics giving you a busy signal, pick up the

17
00:00:51,600 --> 00:00:55,200
Speaker 1: phone and call in the garage doors are open, but

18
00:00:55,320 --> 00:00:57,360
Speaker 1: I am here to take your call at eight five

19
00:00:57,480 --> 00:01:01,880
Speaker 1: five six, And now this mission is too important for

20
00:01:01,960 --> 00:01:07,319
Speaker 1: me to allow you to jeopardize and running. Hey, it's

21
00:01:07,360 --> 00:01:09,280
Speaker 1: time to start your engines. All on and welcome running.

22
00:01:09,280 --> 00:01:10,880
Speaker 1: Any of the car Doctor here at eight five five

23
00:01:10,920 --> 00:01:13,039
Speaker 1: five six zero nine nine zero zero The Car Doctor

24
00:01:13,680 --> 00:01:16,640
Speaker 1: seven phone number eight five five five six zero nine

25
00:01:17,000 --> 00:01:19,720
Speaker 1: zero zero call, leave a message if there is no answer,

26
00:01:19,800 --> 00:01:21,720
Speaker 1: and sometimes even if Tom's here, there is no answer

27
00:01:22,040 --> 00:01:26,640
Speaker 1: U five zero nine zero zero seven phone number justifies

28
00:01:26,720 --> 00:01:29,319
Speaker 1: and leaves a message and Tom will call you back

29
00:01:29,440 --> 00:01:30,760
Speaker 1: and put you in the next queue for the next

30
00:01:30,840 --> 00:01:33,440
Speaker 1: live broadcast. We are live starting out on the radio

31
00:01:33,520 --> 00:01:36,120
Speaker 1: network through our affiliate chain Saturday afternoons to the four

32
00:01:36,200 --> 00:01:38,959
Speaker 1: pm East Coast time here in the continental United States.

33
00:01:39,000 --> 00:01:40,480
Speaker 1: I have to qualify all that now. It used to

34
00:01:40,520 --> 00:01:45,280
Speaker 1: be a lot easier. How many years you know, Tom,

35
00:01:45,319 --> 00:01:46,920
Speaker 1: we didn't talk about how it's I think we have

36
00:01:46,959 --> 00:01:49,880
Speaker 1: another anniversary coming up soon. Um. I just realized that

37
00:01:49,960 --> 00:01:52,600
Speaker 1: I I counted on my fingers toes and the end

38
00:01:52,640 --> 00:01:55,600
Speaker 1: of the month, the month I think it's take a

39
00:01:55,640 --> 00:01:58,040
Speaker 1: look back, but we're on air. How many we're on air?

40
00:01:58,320 --> 00:02:03,040
Speaker 1: Six or seven independent and nine one January January? See

41
00:02:03,080 --> 00:02:05,640
Speaker 1: for me, I look at January second, nine nine one,

42
00:02:05,800 --> 00:02:08,560
Speaker 1: which is when I first started. So that makes it

43
00:02:08,720 --> 00:02:12,640
Speaker 1: nine years, twenty eight years two more years I get

44
00:02:12,680 --> 00:02:15,239
Speaker 1: to retire. So we're going to sizzl and you know,

45
00:02:15,320 --> 00:02:17,359
Speaker 1: you're only thirty nine years old. That's the amazing things.

46
00:02:17,360 --> 00:02:19,239
Speaker 1: I don't understand it. I just you know, you know,

47
00:02:19,360 --> 00:02:20,839
Speaker 1: you know what the funny part is about this radio

48
00:02:20,840 --> 00:02:22,680
Speaker 1: sho excuse him in the folks, I was picking up

49
00:02:22,760 --> 00:02:26,680
Speaker 1: lunch today, right, and the guy in the Delhi Paul,

50
00:02:26,760 --> 00:02:28,520
Speaker 1: he's he's talking to me, and you know, you kind

51
00:02:28,520 --> 00:02:30,280
Speaker 1: of get to know people after a while, you know,

52
00:02:30,360 --> 00:02:32,200
Speaker 1: and he's it was a shop closed today. You have

53
00:02:32,240 --> 00:02:34,240
Speaker 1: the shops closed today. He goes, oh, hey, goes, you're

54
00:02:34,280 --> 00:02:37,000
Speaker 1: buying a lot of food. Um, yeah, well, you know

55
00:02:37,160 --> 00:02:39,079
Speaker 1: it's I gotta feed the boys. I gotta feed the crew.

56
00:02:39,080 --> 00:02:40,880
Speaker 1: And he says what crew? And I said, well, because I,

57
00:02:41,000 --> 00:02:43,320
Speaker 1: you know, do a Ruders show on Saturdays. And he

58
00:02:43,480 --> 00:02:45,280
Speaker 1: was like, you do what? And I said, Rudy show

59
00:02:45,320 --> 00:02:46,760
Speaker 1: on Saturdays. You know you don't you kind of don't

60
00:02:46,760 --> 00:02:47,919
Speaker 1: want to get into this. You don't want to have

61
00:02:48,040 --> 00:02:50,560
Speaker 1: this conversation. So he goes, what do you mean you

62
00:02:50,639 --> 00:02:52,639
Speaker 1: do a radio show? I explained, I said, well, you know,

63
00:02:52,720 --> 00:02:55,359
Speaker 1: I you know I and you know, and I made

64
00:02:55,400 --> 00:02:58,480
Speaker 1: the mistake. I forgot that there were other people in

65
00:02:58,560 --> 00:03:03,079
Speaker 1: the Delhi. This was a bad thing, right. So there's

66
00:03:03,120 --> 00:03:09,120
Speaker 1: a guy to people back with this van and he

67
00:03:09,240 --> 00:03:11,800
Speaker 1: comes up and he says your who And I went, uh,

68
00:03:12,360 --> 00:03:15,840
Speaker 1: that's why I was late getting back Fellas right, and

69
00:03:15,919 --> 00:03:18,040
Speaker 1: Paul never saw me do this. The owner, so I

70
00:03:18,600 --> 00:03:22,639
Speaker 1: this this This gentleman's tell me he's got this to

71
00:03:22,840 --> 00:03:24,840
Speaker 1: fifty and the brake pedal goes down load to the

72
00:03:24,880 --> 00:03:26,960
Speaker 1: floor and Ford Camp fix it and he's got all

73
00:03:27,000 --> 00:03:28,639
Speaker 1: these problems and I pull you got a piece of paper.

74
00:03:28,680 --> 00:03:29,880
Speaker 1: He gives me a piece of paper and I started

75
00:03:29,919 --> 00:03:34,120
Speaker 1: drawing him diagrams, circles and arrows and ten color glossie pictures,

76
00:03:34,160 --> 00:03:35,920
Speaker 1: the whole thing. And I explained to the guy how

77
00:03:35,960 --> 00:03:37,480
Speaker 1: the A B S system works. And the guy's just

78
00:03:37,520 --> 00:03:40,040
Speaker 1: sitting there like this, you know, and he's looking back

79
00:03:40,080 --> 00:03:41,680
Speaker 1: and forth and you can see the sweat coming up

80
00:03:41,720 --> 00:03:44,880
Speaker 1: and he's just like wow. And I said, who's working

81
00:03:44,920 --> 00:03:46,400
Speaker 1: on this? He goes, oh, the FOURD dealer. So no,

82
00:03:47,200 --> 00:03:49,520
Speaker 1: who's your technician? He goes, gee, I don't know. I said, well,

83
00:03:49,560 --> 00:03:50,760
Speaker 1: go in and have so and so were so and

84
00:03:50,800 --> 00:03:52,520
Speaker 1: so working on it through the two sharpest text up

85
00:03:52,520 --> 00:03:54,400
Speaker 1: there and they'll fix it and give him my diagram.

86
00:03:54,440 --> 00:03:56,200
Speaker 1: If they have any questions, just tell him you saw

87
00:03:56,240 --> 00:03:57,800
Speaker 1: the card doctor, and they'll know how to find me

88
00:03:57,840 --> 00:03:59,760
Speaker 1: and we can talk about it. And I walked out.

89
00:04:00,760 --> 00:04:05,200
Speaker 1: You know when you do that, it's just like you

90
00:04:05,280 --> 00:04:07,400
Speaker 1: can hear in the background. You know who was that

91
00:04:07,560 --> 00:04:11,880
Speaker 1: mask man? Right? You know you can hear you know,

92
00:04:11,960 --> 00:04:13,520
Speaker 1: you can hear it going off in your head because

93
00:04:13,520 --> 00:04:15,440
Speaker 1: the guy goes, wow, it really makes sense. This will

94
00:04:15,440 --> 00:04:18,400
Speaker 1: fix the truck. It's only been seven months. And I

95
00:04:18,400 --> 00:04:20,400
Speaker 1: almost that's when I almost tripped walking down the stairs.

96
00:04:20,400 --> 00:04:22,880
Speaker 1: And that's why you guys almost don't get lunch back today. Um,

97
00:04:23,240 --> 00:04:25,000
Speaker 1: but it is. It is kind of weird when that happens.

98
00:04:25,040 --> 00:04:26,520
Speaker 1: But I do enjoy doing it. But you have twenty

99
00:04:26,560 --> 00:04:28,839
Speaker 1: eight years on radio. I can't, I can't. I can't

100
00:04:28,880 --> 00:04:31,320
Speaker 1: believe it. And now Mike and I know why we

101
00:04:31,400 --> 00:04:33,280
Speaker 1: had to enlarge the top of the door when you

102
00:04:33,400 --> 00:04:35,440
Speaker 1: came in today. Well that was because I was carrying

103
00:04:35,480 --> 00:04:39,040
Speaker 1: your sandwich. Um, because your head got bigger. No, no, no,

104
00:04:39,200 --> 00:04:41,240
Speaker 1: I listen. I really don't like that, you know what

105
00:04:41,400 --> 00:04:44,520
Speaker 1: I very. I just don't like to, you know, I

106
00:04:44,640 --> 00:04:47,400
Speaker 1: just like to just be I just want to be Listen,

107
00:04:47,400 --> 00:04:48,800
Speaker 1: you got a car problem. I'm glad to talk to

108
00:04:48,839 --> 00:04:50,760
Speaker 1: you about it. I just don't want to, you know.

109
00:04:50,880 --> 00:04:54,120
Speaker 1: But I thought about this guy with the van, and

110
00:04:54,240 --> 00:04:56,120
Speaker 1: it kind of led me to my next yellow Post

111
00:04:56,200 --> 00:04:58,800
Speaker 1: rent because I want to talk about why customers fail.

112
00:04:58,800 --> 00:05:00,600
Speaker 1: Because one of the things I I said to this

113
00:05:00,640 --> 00:05:03,400
Speaker 1: gentleman was I said, did you explain the problem to

114
00:05:03,520 --> 00:05:05,520
Speaker 1: them in depth? Did you tell them at this point,

115
00:05:05,560 --> 00:05:08,160
Speaker 1: now that they've done four wheel breaks, pads, rotors, calipers,

116
00:05:08,680 --> 00:05:10,560
Speaker 1: that you know somebody need to take a test ride

117
00:05:10,640 --> 00:05:12,240
Speaker 1: with you, did you you know? He said no, and

118
00:05:12,320 --> 00:05:13,720
Speaker 1: I said why not? He goes, well, I didn't want

119
00:05:13,720 --> 00:05:15,000
Speaker 1: to have them spend any more money. I want to

120
00:05:15,080 --> 00:05:18,719
Speaker 1: run up the bill. But you've already got into this truck.

121
00:05:18,800 --> 00:05:21,040
Speaker 1: It still doesn't work. It's been had a commission off

122
00:05:21,080 --> 00:05:22,919
Speaker 1: and on for the past seven months. You're a carpenter.

123
00:05:23,360 --> 00:05:24,600
Speaker 1: It would have been cheaper for you to buy a

124
00:05:24,640 --> 00:05:26,719
Speaker 1: new vehicle at this point. He goes, yeah, but now

125
00:05:26,720 --> 00:05:29,920
Speaker 1: I can't afford to. I've lost all that work. Why

126
00:05:29,960 --> 00:05:33,080
Speaker 1: do customers feel I'll tell you my story. Two thousand

127
00:05:33,160 --> 00:05:38,719
Speaker 1: five Honda Arthur came in yesterday I've seen Arthur once before.

128
00:05:38,880 --> 00:05:41,520
Speaker 1: He's a consumer. He's not a customer. You know, he

129
00:05:41,600 --> 00:05:44,520
Speaker 1: was a customer once. And you know, there's a line

130
00:05:44,560 --> 00:05:46,960
Speaker 1: in the sand with me, there really is. We'll I'll

131
00:05:47,000 --> 00:05:48,760
Speaker 1: go to a point and then I'm starting to question

132
00:05:48,839 --> 00:05:51,159
Speaker 1: what we're trying to do. I'm trying to fix your

133
00:05:51,200 --> 00:05:52,480
Speaker 1: car and take care of it the best way I

134
00:05:52,560 --> 00:05:55,640
Speaker 1: know how. Two thousand five Honda Arthur's got and he

135
00:05:55,839 --> 00:05:57,280
Speaker 1: wants to get the oil change. Can I bring it

136
00:05:57,320 --> 00:05:58,640
Speaker 1: it on Monday? And I want you to look over

137
00:05:58,680 --> 00:06:00,040
Speaker 1: the car and you know, see what it needs. And

138
00:06:00,160 --> 00:06:03,000
Speaker 1: I said, well, I can't really do it Monday. Um,

139
00:06:03,080 --> 00:06:05,040
Speaker 1: I could do it Tuesday. Well, I can't do it Tuesday.

140
00:06:05,080 --> 00:06:06,360
Speaker 1: Said what day can you do it? He said, I

141
00:06:06,400 --> 00:06:08,279
Speaker 1: can need to do it Monday or Friday. Okay, then

142
00:06:08,320 --> 00:06:09,680
Speaker 1: I can do it Friday. I can do it a

143
00:06:09,720 --> 00:06:12,560
Speaker 1: week from today, which was yesterday was Friday, Today's We'll

144
00:06:12,560 --> 00:06:16,479
Speaker 1: do it next Friday. He says, Is that the soonest? Well, yeah,

145
00:06:16,480 --> 00:06:18,560
Speaker 1: I'm pretty sure you know. If I can't, you know,

146
00:06:18,680 --> 00:06:20,720
Speaker 1: and and if you if you if I can't do

147
00:06:20,800 --> 00:06:23,600
Speaker 1: it Monday and you can't do it Tuesday, Wednesday or Thursday,

148
00:06:24,120 --> 00:06:29,400
Speaker 1: My guest is Friday is probably the next day? All right? Um,

149
00:06:30,200 --> 00:06:31,840
Speaker 1: I could say something, but I'm trying to be nice.

150
00:06:32,440 --> 00:06:35,440
Speaker 1: So we book it for Friday and look the whole

151
00:06:35,520 --> 00:06:37,680
Speaker 1: car over. Well, you know, g R three, let me look.

152
00:06:38,040 --> 00:06:39,760
Speaker 1: You know, the last time you were here in July,

153
00:06:40,800 --> 00:06:44,120
Speaker 1: so it's been six months. I said, you know, the

154
00:06:44,200 --> 00:06:46,040
Speaker 1: car was due for trans fluid change and the car

155
00:06:46,160 --> 00:06:47,800
Speaker 1: was due for a cool and service. Do you want

156
00:06:47,839 --> 00:06:50,240
Speaker 1: to do that? Yeah? How much is that? And I said,

157
00:06:50,320 --> 00:06:51,920
Speaker 1: I end it up. I said it's about two or

158
00:06:52,000 --> 00:06:55,480
Speaker 1: fifty bucks, three bucks something like that, whatever it is. Now,

159
00:06:55,640 --> 00:06:58,960
Speaker 1: just do the oil change. So we went from I

160
00:06:59,000 --> 00:07:01,039
Speaker 1: want you to take the car and Monday change the oil,

161
00:07:01,080 --> 00:07:02,680
Speaker 1: look it over and do it needs to be done too.

162
00:07:04,320 --> 00:07:06,800
Speaker 1: We're gonna change the oil and do nothing. And we're

163
00:07:06,800 --> 00:07:08,680
Speaker 1: annoyed that we're doing it on Friday because he can't

164
00:07:08,680 --> 00:07:10,360
Speaker 1: do it on Monday because he wants what he wants

165
00:07:10,360 --> 00:07:13,280
Speaker 1: when he wants it. All right, it's it's it's it's

166
00:07:13,600 --> 00:07:15,400
Speaker 1: you know. I kept thinking about having to Costello when

167
00:07:15,400 --> 00:07:17,280
Speaker 1: he saw the monster. When I tell you so what

168
00:07:17,320 --> 00:07:21,800
Speaker 1: I saw what I saw, I saw it. So he leaves.

169
00:07:22,120 --> 00:07:26,080
Speaker 1: I go back to work. Fifteen minutes of phone rings.

170
00:07:27,160 --> 00:07:29,320
Speaker 1: That was Arthur. Hey, you know I found somebody to

171
00:07:29,360 --> 00:07:31,520
Speaker 1: do it on Monday. I'm gonna cancel them. I'm gonna

172
00:07:31,520 --> 00:07:38,160
Speaker 1: cancel my appointment. Okay. Now when his car breaks the

173
00:07:38,240 --> 00:07:43,120
Speaker 1: next time, all right, and there's a problem, and you

174
00:07:43,200 --> 00:07:46,240
Speaker 1: know he comes in and and am I obligated to

175
00:07:46,280 --> 00:07:48,960
Speaker 1: give him an appointment? Do I really have to work

176
00:07:49,000 --> 00:07:51,960
Speaker 1: with somebody like that? I don't think so. And the

177
00:07:52,080 --> 00:07:55,560
Speaker 1: point becomes why do customers fail? Customers fail because they

178
00:07:55,640 --> 00:07:59,160
Speaker 1: failed to look at the bigger picture. They failed to look.

179
00:07:59,440 --> 00:08:01,480
Speaker 1: And I guess tell you who they are is really

180
00:08:01,520 --> 00:08:04,520
Speaker 1: what it's all about. Too. They show you the relationship

181
00:08:04,600 --> 00:08:07,120
Speaker 1: they wish to have, and I get it. Somebody out

182
00:08:07,160 --> 00:08:09,000
Speaker 1: there is saying, hey, Ron, you're a jerk. You're wrong.

183
00:08:09,080 --> 00:08:10,720
Speaker 1: You know it's mechanics or nothing but a bunch of

184
00:08:10,760 --> 00:08:13,120
Speaker 1: rip ball of artists. No, not really, there's good in

185
00:08:13,200 --> 00:08:16,000
Speaker 1: bed and on both sides of the counter. The issue

186
00:08:16,280 --> 00:08:19,480
Speaker 1: is dealing with an automobile today. There is a very

187
00:08:19,560 --> 00:08:22,640
Speaker 1: concise and exact manner in which it's supposed to be maintained,

188
00:08:23,600 --> 00:08:25,880
Speaker 1: and it doesn't matter what your pocketbook says. If the

189
00:08:25,960 --> 00:08:28,840
Speaker 1: car needs this, then you have to make that decision,

190
00:08:28,880 --> 00:08:31,520
Speaker 1: and you have to choose whether or not you want

191
00:08:31,560 --> 00:08:34,520
Speaker 1: to service and maintain that car properly to get the

192
00:08:34,600 --> 00:08:37,520
Speaker 1: distance and mileage out of it that the manufacturer recommends.

193
00:08:37,559 --> 00:08:40,160
Speaker 1: And I, you know, I get it. Somebody out there's

194
00:08:40,160 --> 00:08:42,199
Speaker 1: going hair wrong. I changed my battery every eight years

195
00:08:42,240 --> 00:08:43,640
Speaker 1: and I never changed my oil in the car is

196
00:08:43,640 --> 00:08:46,000
Speaker 1: still going. Yeah, I know. But your definition of what's

197
00:08:46,000 --> 00:08:47,520
Speaker 1: a car and what my definition of what's a car

198
00:08:47,640 --> 00:08:53,600
Speaker 1: is probably two different definitions. All right. You know when

199
00:08:53,679 --> 00:08:54,920
Speaker 1: when you when you look at a car and it

200
00:08:55,000 --> 00:08:57,320
Speaker 1: comes into a shop and you've you've you've you've got

201
00:08:57,440 --> 00:09:01,040
Speaker 1: to do it. Um. You know you've got to understand

202
00:09:01,120 --> 00:09:05,319
Speaker 1: too that shops aren't stupid, not not, not most of

203
00:09:05,360 --> 00:09:08,079
Speaker 1: the ones. I say, all right, we know, you know,

204
00:09:08,320 --> 00:09:11,160
Speaker 1: I love it when somebody will bring you a card

205
00:09:11,240 --> 00:09:13,400
Speaker 1: they haven't been in a while, and if you're the

206
00:09:13,480 --> 00:09:15,199
Speaker 1: only mechanic I trust, and you're the only guy I

207
00:09:15,280 --> 00:09:17,240
Speaker 1: let work on my car. And by the way, I've

208
00:09:17,240 --> 00:09:19,280
Speaker 1: got this check engine light on and and I need

209
00:09:19,360 --> 00:09:21,840
Speaker 1: to get it diagnosed. And you know, you haven't seen

210
00:09:21,880 --> 00:09:24,760
Speaker 1: the person in two years, and you get in the

211
00:09:24,800 --> 00:09:26,959
Speaker 1: car and the oil changed sticker is freshly removed. You

212
00:09:26,960 --> 00:09:29,760
Speaker 1: can tell the glue is still on the windshield. And gee, Arthur,

213
00:09:29,840 --> 00:09:31,719
Speaker 1: why do you uh you know, is this car do

214
00:09:31,800 --> 00:09:33,280
Speaker 1: for a loil change? No, I just had it done.

215
00:09:33,280 --> 00:09:36,079
Speaker 1: They forgot to put the stick arong because they went

216
00:09:36,160 --> 00:09:39,120
Speaker 1: somewhere else. They've been going to somebody else. They were cheaper,

217
00:09:39,200 --> 00:09:41,040
Speaker 1: they were quicker, they were faster. They had the appointment

218
00:09:41,080 --> 00:09:45,440
Speaker 1: on Monday, and the person couldn't fix it, so then

219
00:09:45,480 --> 00:09:49,280
Speaker 1: they bring it to you. Why do customers fail? I

220
00:09:49,360 --> 00:09:51,520
Speaker 1: think it's a real timely topic. I think it's something

221
00:09:51,640 --> 00:09:55,760
Speaker 1: that's got to get addressed. I think that and listen,

222
00:09:55,960 --> 00:09:58,880
Speaker 1: Free Country, last time I checked. Until Trump builds the wall,

223
00:09:59,559 --> 00:10:03,480
Speaker 1: and you know it's it's it's still you've got to

224
00:10:03,520 --> 00:10:05,719
Speaker 1: decide what you're looking for in a mechanic and what

225
00:10:05,840 --> 00:10:09,719
Speaker 1: you're trying to achieve. And if it's you know, if

226
00:10:09,760 --> 00:10:13,599
Speaker 1: it's speed and accuracy, if it's price, is it just

227
00:10:13,800 --> 00:10:18,960
Speaker 1: overall how you were treated? But mechanics, the better ones,

228
00:10:19,040 --> 00:10:21,440
Speaker 1: the smarter shops are also looking for how the customers

229
00:10:21,480 --> 00:10:26,160
Speaker 1: treat them. And after a while it's gonna come down

230
00:10:26,200 --> 00:10:27,800
Speaker 1: to there's a shortage, and that's part of the issue

231
00:10:27,840 --> 00:10:29,600
Speaker 1: where the guy couldn't get an oil change on Monday,

232
00:10:30,080 --> 00:10:32,199
Speaker 1: um and to look the car over because there's just

233
00:10:32,280 --> 00:10:35,240
Speaker 1: too much other work going on. I don't know. Maybe

234
00:10:35,280 --> 00:10:38,200
Speaker 1: it's me. Maybe maybe customers fail because they're they're they're

235
00:10:38,240 --> 00:10:41,079
Speaker 1: destined to fail, and maybe that's their lesson. Maybe it's me.

236
00:10:41,160 --> 00:10:42,960
Speaker 1: Maybe I should have accommodated the guy and giving up

237
00:10:43,040 --> 00:10:47,000
Speaker 1: lunch on Monday and just done something different. I don't know,

238
00:10:47,120 --> 00:10:49,679
Speaker 1: but it's an interesting thing that uh, you know what.

239
00:10:49,800 --> 00:10:52,280
Speaker 1: It's a two way street in terms of time. Time

240
00:10:52,400 --> 00:10:54,400
Speaker 1: is the only thing that repair shops have to sell

241
00:10:54,480 --> 00:10:56,520
Speaker 1: besides parts, and in that time is their knowledge and

242
00:10:56,559 --> 00:10:59,920
Speaker 1: expertise and how they handle it is a reflection on

243
00:11:00,040 --> 00:11:04,000
Speaker 1: the shop as well as the customer. Five zero on

244
00:11:04,160 --> 00:11:06,439
Speaker 1: eating of the car doctor cruising back right after this,

245
00:11:06,520 --> 00:11:20,800
Speaker 1: don't go away eos need advice on how to maintain

246
00:11:20,920 --> 00:11:23,560
Speaker 1: that classic g t O. Ron is the guy eight

247
00:11:23,600 --> 00:11:28,199
Speaker 1: five five five zero nine zero zero. Here's Ron. Hey,

248
00:11:28,320 --> 00:11:30,440
Speaker 1: let's get on over and talk to Stephen Vermont. Steve,

249
00:11:30,520 --> 00:11:33,959
Speaker 1: what's on your mind? Run on the inning at your servicer? Hi, Ron,

250
00:11:34,040 --> 00:11:36,839
Speaker 1: thanks for having me on. I'm just following up on

251
00:11:36,880 --> 00:11:39,720
Speaker 1: a conversation you've had last week or the listener regarding

252
00:11:39,840 --> 00:11:44,840
Speaker 1: the Toyota rusty frame issue, right, the truck frames. Sure, yes,

253
00:11:45,320 --> 00:11:49,480
Speaker 1: and um, you said that you were not really quite

254
00:11:49,520 --> 00:11:53,080
Speaker 1: sure why Toyota, you know, didn't get as bad at

255
00:11:53,080 --> 00:11:58,920
Speaker 1: a rap on such a huge problem, whereas perhaps uh,

256
00:11:59,320 --> 00:12:04,200
Speaker 1: you know, General Motors and maybe Forward uh might take

257
00:12:05,440 --> 00:12:10,880
Speaker 1: the problems they've had. But my my understanding, and I

258
00:12:10,920 --> 00:12:12,719
Speaker 1: don't know everything there is to know about this, but

259
00:12:12,840 --> 00:12:15,360
Speaker 1: my understanding is the way this whole thing with Toyota

260
00:12:15,400 --> 00:12:19,280
Speaker 1: went down with these frames is that uh, there was

261
00:12:19,320 --> 00:12:22,840
Speaker 1: no recall to my knowledge, you know, no no National

262
00:12:23,000 --> 00:12:26,280
Speaker 1: Traffic Safety Administration recall or anything on these frames. Is

263
00:12:26,320 --> 00:12:29,960
Speaker 1: that Toyota recognize that they had a problem with the frames,

264
00:12:30,040 --> 00:12:34,000
Speaker 1: they stepped up. They put a comprehensive plan in place

265
00:12:34,520 --> 00:12:37,559
Speaker 1: where they either replaced the frames or they paid out

266
00:12:37,640 --> 00:12:43,880
Speaker 1: some very generous um buy backs for the whole trucks.

267
00:12:44,120 --> 00:12:48,120
Speaker 1: So I think that maybe one of the reasons why

268
00:12:48,240 --> 00:12:50,719
Speaker 1: they didn't perhaps get such a bad rap on it

269
00:12:50,840 --> 00:12:55,000
Speaker 1: because they really stepped up into care of it. Okay, Um,

270
00:12:55,559 --> 00:12:57,600
Speaker 1: I don't know if I think they stepped up steve.

271
00:12:57,679 --> 00:13:01,319
Speaker 1: I think they did. They tried to, I believe, and

272
00:13:01,360 --> 00:13:03,079
Speaker 1: I'd have to go back and research it. But I

273
00:13:03,160 --> 00:13:06,839
Speaker 1: believe that some of the model years were recalled and

274
00:13:07,320 --> 00:13:10,920
Speaker 1: that led to the subsequent voluntary recall or the appearance

275
00:13:10,920 --> 00:13:14,000
Speaker 1: of a voluntary recall by Toyota on the other parts.

276
00:13:14,880 --> 00:13:16,920
Speaker 1: So here, let me give you a slightly different example.

277
00:13:17,120 --> 00:13:20,560
Speaker 1: All right, if I can um, I've got a customer

278
00:13:20,600 --> 00:13:24,280
Speaker 1: with a Toyota RAV four. It's got ninety three thousand

279
00:13:24,400 --> 00:13:27,160
Speaker 1: gentle miles on it has the oil chains on a

280
00:13:27,280 --> 00:13:31,079
Speaker 1: very regular basis, all right, correct oil, good filter the

281
00:13:31,120 --> 00:13:35,240
Speaker 1: whole nine yards. About a year ago and the two

282
00:13:35,280 --> 00:13:39,200
Speaker 1: thousand mile mark, she started consuming oil. There's a little

283
00:13:39,280 --> 00:13:42,320
Speaker 1: twelve RAV four four cylinder. She started having an oil

284
00:13:42,320 --> 00:13:45,800
Speaker 1: consumption issue. And when she went back and talked to Toyota,

285
00:13:46,080 --> 00:13:49,280
Speaker 1: they said, yep, that's right. And the answer she got

286
00:13:49,520 --> 00:13:53,160
Speaker 1: was that she needed rings. The rings were gummed up

287
00:13:53,200 --> 00:13:55,800
Speaker 1: and and there were issues because Toyota has some issues

288
00:13:55,840 --> 00:13:58,959
Speaker 1: low tension rings and oil control and YadA YadA ya,

289
00:13:59,720 --> 00:14:05,000
Speaker 1: and and it's really customer pay. And you know we're

290
00:14:05,040 --> 00:14:08,000
Speaker 1: not talking about that one. You know that that just

291
00:14:08,120 --> 00:14:10,480
Speaker 1: sort of went under the radar. And and she's not

292
00:14:10,640 --> 00:14:15,560
Speaker 1: the only one I've got probably uh, you know, twelve

293
00:14:15,640 --> 00:14:19,080
Speaker 1: whatever the number is. Um Toyota and Honda customers both

294
00:14:19,160 --> 00:14:22,960
Speaker 1: in a similar situation. Honda is recalling some of their

295
00:14:23,040 --> 00:14:26,760
Speaker 1: vehicles and rebuilding the engines in in house in the dealer, uh,

296
00:14:27,120 --> 00:14:29,880
Speaker 1: you know, And whether it's it's it's the quality of

297
00:14:30,000 --> 00:14:32,840
Speaker 1: oil to filter the frequency in between the changes, who knows?

298
00:14:32,880 --> 00:14:36,960
Speaker 1: Who cares? You know, and listen, I get what you're saying,

299
00:14:37,200 --> 00:14:39,680
Speaker 1: all right. I think sometimes car companies do do the

300
00:14:39,800 --> 00:14:42,680
Speaker 1: right things, and I think sometimes they they do stupid things.

301
00:14:43,840 --> 00:14:47,080
Speaker 1: You know, it's it's it's in Toyota's case, I think

302
00:14:47,080 --> 00:14:49,000
Speaker 1: the government was leaning on the for the frames, and

303
00:14:49,880 --> 00:14:51,920
Speaker 1: you know, it's let's make it a good pr day.

304
00:14:52,000 --> 00:14:57,800
Speaker 1: Let's make it look like we're gonna do this voluntarily ahead. Yeah.

305
00:14:57,880 --> 00:15:00,920
Speaker 1: Being up here in Vermont, of course, we have of uh,

306
00:15:01,280 --> 00:15:04,960
Speaker 1: the salt factor. And so I can tell you that

307
00:15:05,680 --> 00:15:09,360
Speaker 1: my local Toyota dealer here in my town, when they

308
00:15:09,440 --> 00:15:11,960
Speaker 1: started this whole thing, they had a field that was

309
00:15:12,920 --> 00:15:15,840
Speaker 1: as big as a football field at least, full of

310
00:15:16,600 --> 00:15:19,440
Speaker 1: trucks that people had turned in. Now, these are these

311
00:15:19,480 --> 00:15:21,960
Speaker 1: are the ones that we're gonna that they bought back.

312
00:15:22,960 --> 00:15:27,400
Speaker 1: M Additionally, you know, they changed a lot of frames um.

313
00:15:27,720 --> 00:15:30,280
Speaker 1: And I'm a small business owner where my office is

314
00:15:30,400 --> 00:15:35,640
Speaker 1: here happened to have a recycling facility down below me.

315
00:15:36,360 --> 00:15:40,120
Speaker 1: So I have seen hundreds of these Toyota frames, the

316
00:15:40,240 --> 00:15:44,640
Speaker 1: rested ones, going down to the recycling plant down here

317
00:15:44,880 --> 00:15:47,120
Speaker 1: by my shop. And the thing that baffled me about

318
00:15:47,200 --> 00:15:50,200
Speaker 1: this whole Toyota frame issue was how many years it

319
00:15:50,280 --> 00:15:54,320
Speaker 1: went on. I just it seemed as though they would

320
00:15:54,360 --> 00:16:00,240
Speaker 1: continue to build trucks with with that frames and can

321
00:16:00,240 --> 00:16:03,880
Speaker 1: get to replace them, you know, I didn't that part

322
00:16:03,960 --> 00:16:06,920
Speaker 1: of the I just don't understand because it's it's been

323
00:16:07,320 --> 00:16:10,520
Speaker 1: many many years that they've done this, um And it's

324
00:16:10,560 --> 00:16:12,960
Speaker 1: kind of a related sidebar in my business I have.

325
00:16:13,880 --> 00:16:15,520
Speaker 1: I don't know, I think we were We've got about

326
00:16:15,600 --> 00:16:21,120
Speaker 1: eighteen GM pickups and vans, three quarter ton vans pickups

327
00:16:21,160 --> 00:16:26,760
Speaker 1: and things like that. Now I've had four or five

328
00:16:26,840 --> 00:16:29,920
Speaker 1: of those that I've had to pull off the road

329
00:16:30,040 --> 00:16:33,280
Speaker 1: because the frames were bad on them. No other reason,

330
00:16:34,000 --> 00:16:36,640
Speaker 1: um why I couldn't continue to run them. But up

331
00:16:36,680 --> 00:16:39,040
Speaker 1: here in Vermont, once the frame is bad, they're not

332
00:16:39,120 --> 00:16:41,840
Speaker 1: allowed to be patched, so we have to take them

333
00:16:41,840 --> 00:16:43,840
Speaker 1: off the road. How how old were those How old

334
00:16:43,880 --> 00:16:47,800
Speaker 1: were those GM vehicles, Uh ten eleven years old? How

335
00:16:47,840 --> 00:16:50,880
Speaker 1: many miles on them? You are kind of a low

336
00:16:50,960 --> 00:16:54,640
Speaker 1: mileage company. I'd say in that time frame, we've got

337
00:16:54,680 --> 00:16:58,240
Speaker 1: about a hundred and ten thousand on them. It's not enough, right,

338
00:16:58,360 --> 00:17:01,000
Speaker 1: and I GM should do something thing right, GM should

339
00:17:01,040 --> 00:17:03,920
Speaker 1: step up to the plate. And you know, their their

340
00:17:04,040 --> 00:17:07,879
Speaker 1: argument is their argument is, well, you know, it's eleven

341
00:17:07,960 --> 00:17:14,239
Speaker 1: years old horse hockey. Um. Now, I don't know if

342
00:17:14,280 --> 00:17:17,760
Speaker 1: this is true either, but someone told me that whoever

343
00:17:18,240 --> 00:17:21,399
Speaker 1: made the frames for Toyota also made him for the

344
00:17:21,520 --> 00:17:25,000
Speaker 1: small gms like the Canyons and all its trucks. And

345
00:17:26,359 --> 00:17:27,720
Speaker 1: I don't know if that's true. Yeah, I haven't. I

346
00:17:27,800 --> 00:17:33,600
Speaker 1: haven't heard that myself. You know. It's it's unfortunately, you know.

347
00:17:33,640 --> 00:17:35,960
Speaker 1: And I'm a small businessman too outside of radio, and

348
00:17:36,119 --> 00:17:39,680
Speaker 1: I try to do things, you know, both ethically and

349
00:17:39,760 --> 00:17:42,000
Speaker 1: clearly and fairly, and I try to be fair to

350
00:17:42,080 --> 00:17:43,960
Speaker 1: myself and I try to be fair to the customer too,

351
00:17:44,720 --> 00:17:48,800
Speaker 1: uh you know, but unfortunately in big business, they they

352
00:17:50,240 --> 00:17:52,600
Speaker 1: you know, it's it's dollars at a level that it's

353
00:17:52,640 --> 00:17:54,600
Speaker 1: hard for guys like you and I to understand and

354
00:17:54,800 --> 00:17:57,960
Speaker 1: and and relate to. And I think that's part of

355
00:17:58,080 --> 00:18:01,000
Speaker 1: issue too. Um. You know, when I come back, I'm

356
00:18:01,000 --> 00:18:03,600
Speaker 1: gonna let you go. Tom. You can there, Steve, I'm sorry.

357
00:18:03,600 --> 00:18:04,720
Speaker 1: You can listen to the rest of it. When I

358
00:18:04,760 --> 00:18:06,040
Speaker 1: come back, I'll tell you a story about the old

359
00:18:06,040 --> 00:18:08,760
Speaker 1: for Subourbon that uh, you know, kind of baffled me too.

360
00:18:08,800 --> 00:18:10,960
Speaker 1: It's sort of along the lines of these frames that

361
00:18:11,000 --> 00:18:13,760
Speaker 1: are corroding. Um. In any event, Steve, I appreciate the call.

362
00:18:13,800 --> 00:18:15,920
Speaker 1: I'm Ron. Any of the card doctors eight five five

363
00:18:16,000 --> 00:18:18,560
Speaker 1: five zero nine zero zero. We're back right after this.

364
00:18:18,720 --> 00:18:41,520
Speaker 1: Don't go away, welcome back, Nay of the card doctor

365
00:18:41,560 --> 00:18:44,200
Speaker 1: right five five zero nine zero zero. The phone number.

366
00:18:44,240 --> 00:18:46,520
Speaker 1: Give us a call number, Tom, I'll put you in

367
00:18:46,520 --> 00:18:48,520
Speaker 1: the queue. If we're not here, leave a message and

368
00:18:48,520 --> 00:18:50,440
Speaker 1: we'll get back to He got the mail today. And

369
00:18:50,560 --> 00:18:52,520
Speaker 1: what the heck is this? This came to me from Ford.

370
00:18:53,200 --> 00:18:56,560
Speaker 1: Uh you know, dear Ron, hope you're loving your exploring.

371
00:18:56,560 --> 00:18:58,119
Speaker 1: It's a little pull out tap comes out of an

372
00:18:58,200 --> 00:19:00,840
Speaker 1: envelope and it says, let's see, driving your new vehicle

373
00:19:00,880 --> 00:19:03,639
Speaker 1: will even be more satisfying once you download Ford Pass

374
00:19:04,440 --> 00:19:06,600
Speaker 1: to help you find parking and select cities, fuel, and

375
00:19:06,640 --> 00:19:08,320
Speaker 1: so much more. Flip about the card to get started

376
00:19:08,400 --> 00:19:11,359
Speaker 1: with takes a few minutes to register. More technology, right,

377
00:19:11,720 --> 00:19:15,000
Speaker 1: and let's see here download register done, skin this cr code,

378
00:19:15,040 --> 00:19:19,680
Speaker 1: activate your connection Ford Pass, amplify your ownership experience. What

379
00:19:19,880 --> 00:19:23,199
Speaker 1: the car works. I'll be thrilled. Scheduled service appointments, make

380
00:19:23,280 --> 00:19:26,399
Speaker 1: car payments remotely, unlock and start your vehicle now with

381
00:19:26,440 --> 00:19:29,800
Speaker 1: the voice commands through ford Pass, Alexas skill, find reserve

382
00:19:29,880 --> 00:19:32,520
Speaker 1: and pay for parking and select cities. The problem is

383
00:19:32,560 --> 00:19:34,640
Speaker 1: it doesn't really tell you what to do after. I'm

384
00:19:34,640 --> 00:19:36,480
Speaker 1: not thinking a young person to show me this. Michael,

385
00:19:36,480 --> 00:19:37,879
Speaker 1: what are you doing after the show today? We'll have

386
00:19:37,960 --> 00:19:44,439
Speaker 1: to uh. Um, you know, I'm gonna hand this out

387
00:19:44,480 --> 00:19:45,919
Speaker 1: to the boys in the control room. We'll get rid

388
00:19:45,960 --> 00:19:48,640
Speaker 1: of that. Uh. You know. Listen, I because you look

389
00:19:48,680 --> 00:19:50,360
Speaker 1: at that right. And this is what kind of got

390
00:19:50,440 --> 00:19:52,960
Speaker 1: me on this, right. I was reading a copy of

391
00:19:53,080 --> 00:19:56,280
Speaker 1: Chevy Classics, uh last night. I brought this with me

392
00:19:56,359 --> 00:20:00,600
Speaker 1: to the studio today and it's an article about the

393
00:20:00,880 --> 00:20:02,680
Speaker 1: Texas nomen and I realized, oh, you guys, a story

394
00:20:02,680 --> 00:20:05,240
Speaker 1: about the suburban. Give me a minute. So there's a

395
00:20:05,280 --> 00:20:08,160
Speaker 1: guy in Texas. He's got the most beautiful dusk Pearl

396
00:20:08,280 --> 00:20:11,280
Speaker 1: Nomad fifty seven two door. The Nomad was in its

397
00:20:11,320 --> 00:20:13,480
Speaker 1: final year as a two door model. Starting with fifty

398
00:20:13,560 --> 00:20:17,320
Speaker 1: eight UH model year, the Nomab became a top of

399
00:20:17,359 --> 00:20:19,440
Speaker 1: the line four door and sold in far greater numbers.

400
00:20:19,480 --> 00:20:23,240
Speaker 1: Only sixty three fifty seven Chevy Nomads were built, and

401
00:20:23,320 --> 00:20:27,840
Speaker 1: it talks about how in the mid nineteen fifties General Motors.

402
00:20:27,960 --> 00:20:30,639
Speaker 1: Anybody want to guess how much of the car market

403
00:20:30,760 --> 00:20:34,040
Speaker 1: General Motors had in the fifties, What do you think,

404
00:20:34,320 --> 00:20:41,119
Speaker 1: tom right on the mark, GM had fifty percent of

405
00:20:41,280 --> 00:20:44,760
Speaker 1: the car market, which now I haven't looked lately, but

406
00:20:44,840 --> 00:20:46,639
Speaker 1: the last time I looked a while, I think it

407
00:20:46,720 --> 00:20:49,440
Speaker 1: was like under eighteen percent. They've they've lost that much,

408
00:20:50,000 --> 00:20:51,560
Speaker 1: and you've got to think there's more cars on the

409
00:20:51,680 --> 00:20:54,720
Speaker 1: road now, right, uh, you know, to make it a

410
00:20:54,760 --> 00:20:58,800
Speaker 1: bigger deal. Um. But the article goes on and I

411
00:20:58,920 --> 00:21:00,800
Speaker 1: was just reading it first, and it's like it takes

412
00:21:00,840 --> 00:21:03,760
Speaker 1: you back. The fifty six and fifty seven Chevalley passenger

413
00:21:03,800 --> 00:21:06,200
Speaker 1: car lines were built on the foundation of the fifty five,

414
00:21:06,640 --> 00:21:10,480
Speaker 1: and significant restyling made the fifty seven model easily distinguishable

415
00:21:10,520 --> 00:21:13,679
Speaker 1: from its predecessors. However, styling changes alone or not all

416
00:21:13,760 --> 00:21:16,600
Speaker 1: Cheverley had an offer for this model. You're Chevrolet's chief engineer,

417
00:21:17,040 --> 00:21:19,320
Speaker 1: Harry Barr, who wrote the forward to the fifty seven

418
00:21:19,400 --> 00:21:22,200
Speaker 1: Chevalley Engineering Features Manual. I'd like to have some of

419
00:21:22,280 --> 00:21:24,120
Speaker 1: this literature right now, right, I mean, this stuff would

420
00:21:24,160 --> 00:21:27,159
Speaker 1: be neat to read, okay, stated New two eighty three

421
00:21:27,200 --> 00:21:31,200
Speaker 1: cubic inch displacement engine, cubic inch new hit. I'll take

422
00:21:31,400 --> 00:21:34,040
Speaker 1: take two. Let they get my mouth working. New twenty

423
00:21:34,080 --> 00:21:37,160
Speaker 1: three cubic inch displacement B eight engine, wow A V eight,

424
00:21:37,600 --> 00:21:41,399
Speaker 1: The turbo Glide, luxury automatic transmission, a fuel injection system

425
00:21:41,400 --> 00:21:45,800
Speaker 1: of revolutionary design, and numerous chassis improvements are illustrative of

426
00:21:45,880 --> 00:21:51,320
Speaker 1: the mechanical advances available to the customer at nineteen fifty seven. Yea,

427
00:21:53,480 --> 00:21:55,600
Speaker 1: and think of how simple those cars were, or were

428
00:21:55,640 --> 00:21:58,760
Speaker 1: they that simple to work on? All? Right? And you

429
00:21:58,800 --> 00:22:01,359
Speaker 1: look at the computer cars today and say, you know,

430
00:22:02,160 --> 00:22:05,240
Speaker 1: I don't know, it doesn't uh doesn't make sense, But

431
00:22:05,520 --> 00:22:07,640
Speaker 1: just neat stuff. I love this magazine. It just takes

432
00:22:07,640 --> 00:22:10,280
Speaker 1: you back to a very very simple time. We're talking

433
00:22:10,280 --> 00:22:11,840
Speaker 1: a little bit before the break to Steve up in

434
00:22:11,920 --> 00:22:15,240
Speaker 1: Vermont about the Toyota frames rusting out, and you know,

435
00:22:15,320 --> 00:22:18,280
Speaker 1: what they just the car companies just there's just strange

436
00:22:18,320 --> 00:22:21,720
Speaker 1: things that happened. My old four Suburban two thousand four Subourban.

437
00:22:21,960 --> 00:22:24,320
Speaker 1: I think it's just got about sixty four thousand miles

438
00:22:24,400 --> 00:22:26,720
Speaker 1: on it. And you know, so think about, oh force

439
00:22:26,880 --> 00:22:31,840
Speaker 1: was four fourteen cars sixteen years old, seventeen years old, right,

440
00:22:33,359 --> 00:22:36,040
Speaker 1: oh four, it's just about it's just about sixteen years

441
00:22:36,040 --> 00:22:38,159
Speaker 1: old now. And you know, here's a car that's been

442
00:22:38,200 --> 00:22:41,840
Speaker 1: pampered and and and washed more times than I can imagine,

443
00:22:41,960 --> 00:22:44,119
Speaker 1: and waxed. And I mean the first day we had it,

444
00:22:44,200 --> 00:22:45,800
Speaker 1: it was three hours old. We were out what we

445
00:22:45,880 --> 00:22:48,119
Speaker 1: watched it and I waxed the whole truck. You know,

446
00:22:48,240 --> 00:22:50,639
Speaker 1: this truck has never This truck is barely seen. I

447
00:22:50,680 --> 00:22:55,280
Speaker 1: won't say never, but it's barely sees bad weather, wet weather, salt, corrosion,

448
00:22:55,359 --> 00:22:58,919
Speaker 1: et cetera. There's a rust blister. You ever look at

449
00:22:58,960 --> 00:23:01,000
Speaker 1: the back of There's two vehicles. I can say, I

450
00:23:01,080 --> 00:23:06,239
Speaker 1: see this on Chevy Suburbans and Ford Explorers. All right,

451
00:23:06,359 --> 00:23:08,760
Speaker 1: Foolishly I bought an Explorer. But it's a little different

452
00:23:08,800 --> 00:23:10,760
Speaker 1: body style. The older body styles. The O eight's the

453
00:23:10,800 --> 00:23:12,600
Speaker 1: O nine. Is that body style you ever Look at

454
00:23:12,640 --> 00:23:15,600
Speaker 1: that body style Explorer. Next time you're the traffic light

455
00:23:15,640 --> 00:23:17,720
Speaker 1: and you pull up behind it, look at the little

456
00:23:17,800 --> 00:23:21,240
Speaker 1: plastic panel that's above the license plate. It's gonna have

457
00:23:21,320 --> 00:23:23,600
Speaker 1: a crack on the left side. They all do it.

458
00:23:24,000 --> 00:23:25,720
Speaker 1: I don't know why, but they all do it. They

459
00:23:25,760 --> 00:23:27,479
Speaker 1: all crack on the left side. I don't know if

460
00:23:27,480 --> 00:23:31,040
Speaker 1: it's because you push the tailgate down and over time

461
00:23:31,080 --> 00:23:33,800
Speaker 1: it just cracks the panel, but I see it on

462
00:23:34,040 --> 00:23:38,520
Speaker 1: everyone that I come across. My old four Suburban has

463
00:23:38,560 --> 00:23:40,760
Speaker 1: a problem where it's got a rust blister, a huge

464
00:23:40,840 --> 00:23:43,680
Speaker 1: rust blister around the push button in the back of

465
00:23:43,800 --> 00:23:47,680
Speaker 1: the automatic door, the you know, the hatch, and it's

466
00:23:47,720 --> 00:23:50,159
Speaker 1: just it's raised the paint up to the point that

467
00:23:51,200 --> 00:23:54,200
Speaker 1: it's it's I'm gonna have to get it painted. The

468
00:23:54,359 --> 00:23:57,119
Speaker 1: sad part is that if I open the hatch and

469
00:23:57,160 --> 00:24:01,600
Speaker 1: I look underneath the edge where the the it sits

470
00:24:01,600 --> 00:24:04,440
Speaker 1: against the body seal, it's all rusted there too. So

471
00:24:04,520 --> 00:24:08,119
Speaker 1: I guarantee you the entire inside of the door is rotted.

472
00:24:09,440 --> 00:24:11,159
Speaker 1: This is a car that and I'm not kidding. If

473
00:24:11,200 --> 00:24:13,200
Speaker 1: I if I washed it and brought it by, you

474
00:24:13,240 --> 00:24:15,680
Speaker 1: wouldn't believe this truck is sixteen years old. It's that

475
00:24:15,800 --> 00:24:18,879
Speaker 1: shiny and clean. I loaned it to one of the

476
00:24:18,960 --> 00:24:21,359
Speaker 1: children units. The other week, I was servicing her car

477
00:24:21,440 --> 00:24:22,719
Speaker 1: and she had to go somewhere and she went out

478
00:24:22,760 --> 00:24:24,600
Speaker 1: to lunch somewhere in the valet, took the car keys

479
00:24:24,600 --> 00:24:26,560
Speaker 1: and he was just shy. Said to where he goes. Boy,

480
00:24:26,640 --> 00:24:29,440
Speaker 1: we never see O four suburbans that look like this. Um,

481
00:24:29,760 --> 00:24:31,359
Speaker 1: you know, he was a mechanic during the day. She

482
00:24:31,480 --> 00:24:34,400
Speaker 1: was out at night, and uh, he said, it's really nice.

483
00:24:34,440 --> 00:24:36,159
Speaker 1: He goes. We just like these old body styles, and

484
00:24:36,200 --> 00:24:38,399
Speaker 1: it's just so refreshing to see something and in this

485
00:24:38,560 --> 00:24:40,960
Speaker 1: kind of shape because it's it's got sixty five sixty

486
00:24:41,000 --> 00:24:46,760
Speaker 1: four thousand miles on it. But point becomes General Motors.

487
00:24:47,520 --> 00:24:49,760
Speaker 1: I don't know, Like, what did I do wrong? Is it?

488
00:24:50,000 --> 00:24:52,720
Speaker 1: You know? The hatches just rusting and falling away, it's

489
00:24:52,720 --> 00:24:55,880
Speaker 1: withering a into nothing. And yet I see other Chevrolet

490
00:24:55,920 --> 00:24:59,320
Speaker 1: Suburbans and the like trail Blazers. They all seemed to

491
00:24:59,400 --> 00:25:03,400
Speaker 1: do it. Do I condemn GM. I don't think you can.

492
00:25:04,160 --> 00:25:07,159
Speaker 1: I don't think you can. You know, I think it happens.

493
00:25:07,200 --> 00:25:08,680
Speaker 1: I think it's the things beyond their control, and I

494
00:25:08,720 --> 00:25:11,080
Speaker 1: think the argument of it's sixteen years old. What I

495
00:25:11,200 --> 00:25:13,960
Speaker 1: like it not to have happened. Yeah, great, I like

496
00:25:14,040 --> 00:25:16,840
Speaker 1: to be eighteen again too. That's not gonna happen either. Um.

497
00:25:17,320 --> 00:25:20,400
Speaker 1: But it's just, you know, bad things happen to good vehicles,

498
00:25:20,680 --> 00:25:22,879
Speaker 1: whether the frames wrought out, the back hatches rought out,

499
00:25:22,960 --> 00:25:26,600
Speaker 1: the spoiler tab cracks, and you just hope that you

500
00:25:26,680 --> 00:25:28,600
Speaker 1: get a vehicle that, uh, you know it's gonna be

501
00:25:28,640 --> 00:25:30,639
Speaker 1: a good one in other areas because everything has its

502
00:25:30,720 --> 00:25:33,600
Speaker 1: problem And that's part of this conversation too. Everything has

503
00:25:33,640 --> 00:25:35,800
Speaker 1: its failures. And and if you think every vehicle is

504
00:25:35,840 --> 00:25:38,120
Speaker 1: gonna be perfect forever, then it's it's it's not a car,

505
00:25:38,680 --> 00:25:42,000
Speaker 1: and it just doesn't work like that. So let's do

506
00:25:42,040 --> 00:25:43,520
Speaker 1: a quick piece of email. It will pull over and

507
00:25:43,560 --> 00:25:46,120
Speaker 1: take the pause. Hey, Ron, couple of issues with any seeds.

508
00:25:46,280 --> 00:25:47,560
Speaker 1: I like the way and this is from Nathan. I

509
00:25:47,640 --> 00:25:49,440
Speaker 1: love the way Nathan wrote this. It's like a scientific

510
00:25:49,520 --> 00:25:51,520
Speaker 1: explanation of what goes bad with any season. Been talking

511
00:25:51,560 --> 00:25:54,120
Speaker 1: about it a little bit past couple of weeks. Foremost

512
00:25:54,240 --> 00:25:57,399
Speaker 1: is that regardless of formulation, it alters the coefficient of friction.

513
00:25:57,840 --> 00:26:00,000
Speaker 1: There's a fancy way of saying how it affects things

514
00:26:00,040 --> 00:26:04,000
Speaker 1: sliding together between the two metal threaded surfaces. Basically, any

515
00:26:04,040 --> 00:26:07,600
Speaker 1: seas acts of any sort will end up functioning incidentally

516
00:26:07,600 --> 00:26:10,560
Speaker 1: as a lubricant between these surfaces. The classic silver anti

517
00:26:10,600 --> 00:26:13,480
Speaker 1: seas usually made of a mixture of particles of glass

518
00:26:13,480 --> 00:26:16,200
Speaker 1: and metal suspended and a heavy grease. A few drops

519
00:26:16,240 --> 00:26:18,680
Speaker 1: of oil of any sort grease even threadling compounds lock

520
00:26:18,760 --> 00:26:23,080
Speaker 1: locked tight whose purpose is almost diametrically opposed diametrically opposed

521
00:26:23,280 --> 00:26:26,600
Speaker 1: to that of any seas, will serve to decrease the

522
00:26:26,640 --> 00:26:29,639
Speaker 1: amount of torque required to achieve a given level of

523
00:26:29,680 --> 00:26:32,840
Speaker 1: clamping force between surfaces. This is like being beat up

524
00:26:32,840 --> 00:26:37,000
Speaker 1: by Western's dictionary, all right. This dramatically increases the risk

525
00:26:37,040 --> 00:26:38,920
Speaker 1: of fastener a thread failure, as well as that of

526
00:26:39,000 --> 00:26:42,000
Speaker 1: surface deformation break Roder's wark, which is commonly caused by

527
00:26:42,040 --> 00:26:47,159
Speaker 1: overtightening lug nut lug nuts an application such as a

528
00:26:47,240 --> 00:26:51,160
Speaker 1: wheel or actual bearing. This overtightenings early failures. Well, yeah,

529
00:26:51,200 --> 00:26:53,800
Speaker 1: I know that. Um, we don't like lug We don't

530
00:26:53,840 --> 00:26:57,600
Speaker 1: like any season lug nuts. Um you know, let me

531
00:26:57,640 --> 00:26:59,119
Speaker 1: pull over and take the pozzle. Finish this when I

532
00:26:59,119 --> 00:27:08,920
Speaker 1: come back on Marninini and don't go away. Whether it's

533
00:27:08,920 --> 00:27:12,000
Speaker 1: a little red Corvette or you go. You've come to

534
00:27:12,040 --> 00:27:14,240
Speaker 1: the right place to get that car fixed. Ron and

535
00:27:14,320 --> 00:27:18,840
Speaker 1: Ay in the car doctor five five zero zero zero.

536
00:27:19,200 --> 00:27:21,960
Speaker 1: Now back to n Let's just finish up our email.

537
00:27:21,960 --> 00:27:23,600
Speaker 1: I'm trying to do an email here from Nathan about

538
00:27:23,600 --> 00:27:25,560
Speaker 1: anti Sas Nathan goes on to point out, he says,

539
00:27:25,560 --> 00:27:28,320
Speaker 1: an additional issue exists with anti sas with classic silver.

540
00:27:28,600 --> 00:27:31,200
Speaker 1: When the grease that serves as a carrier fluid draws,

541
00:27:31,520 --> 00:27:34,120
Speaker 1: the tiny metallic and glass particles that are primarily working

542
00:27:34,280 --> 00:27:36,760
Speaker 1: ingredients can get into the machinery. These particles are highly

543
00:27:36,800 --> 00:27:40,320
Speaker 1: abrasive and coost serious dammage. This issue can also cause

544
00:27:40,560 --> 00:27:43,159
Speaker 1: a blation a B L A T I O. When

545
00:27:43,160 --> 00:27:44,840
Speaker 1: I'm telling you I'm getting beat up by Webster here

546
00:27:45,240 --> 00:27:48,560
Speaker 1: of threads. But this isn't likely except with low quality fasteners.

547
00:27:48,600 --> 00:27:51,480
Speaker 1: Are those too small to be likely locked to be

548
00:27:51,680 --> 00:27:55,120
Speaker 1: likely to lock up? Yeah? I Green, Nathan. I think

549
00:27:55,160 --> 00:27:57,600
Speaker 1: any season has changed a lot. The formulation is different.

550
00:27:57,640 --> 00:28:00,960
Speaker 1: I think that using it blind on valls today is

551
00:28:01,000 --> 00:28:03,159
Speaker 1: a mistake. I think it's a case by case basis,

552
00:28:03,200 --> 00:28:05,520
Speaker 1: and it depends on how the vehicle and where the

553
00:28:05,600 --> 00:28:07,840
Speaker 1: vehicles going. That will determine how much of it I use.

554
00:28:07,920 --> 00:28:10,040
Speaker 1: We UM. We used to put it a god it's

555
00:28:10,080 --> 00:28:12,840
Speaker 1: been it's got to be eighteen years since we last

556
00:28:12,880 --> 00:28:16,320
Speaker 1: put any season lung notes, especially on plow vehicles, because

557
00:28:16,560 --> 00:28:19,400
Speaker 1: of the change in formulation. And I agree at times

558
00:28:19,440 --> 00:28:21,680
Speaker 1: you think you do need anti cs. But whatever happened,

559
00:28:21,720 --> 00:28:27,120
Speaker 1: the formula did change. UM oblation ablation of threads um.

560
00:28:27,680 --> 00:28:29,840
Speaker 1: That one just got me. So I want to get

561
00:28:29,840 --> 00:28:31,719
Speaker 1: to this one. This one's for Tim, Tim checking and run.

562
00:28:31,760 --> 00:28:33,800
Speaker 1: I pulled the engine in my two thousand Chevy Venture

563
00:28:34,240 --> 00:28:36,200
Speaker 1: and resealed the heads and upward and lower intake. I

564
00:28:36,240 --> 00:28:38,960
Speaker 1: also put in a new transmission. It's a thirty engine.

565
00:28:38,960 --> 00:28:40,640
Speaker 1: It runs but dies. It has a code P zero

566
00:28:40,720 --> 00:28:43,080
Speaker 1: one oh two man sair flow low. I've checked powers

567
00:28:43,080 --> 00:28:47,360
Speaker 1: and grounds reference voltage of five volts. Also put a

568
00:28:47,440 --> 00:28:50,400
Speaker 1: news mass errand still won't run any ideas Tim, Yeah, Tim,

569
00:28:50,480 --> 00:28:52,920
Speaker 1: listen if you're out there listening. If it runs, but

570
00:28:53,040 --> 00:28:55,480
Speaker 1: it won't idle, all right, sounds like we've got a

571
00:28:55,560 --> 00:28:58,760
Speaker 1: vacuum week somewhere. We've got something the computer can't compensate

572
00:28:58,880 --> 00:29:02,200
Speaker 1: for now. Ideally, this is something that I would love

573
00:29:02,200 --> 00:29:04,600
Speaker 1: to take a smoke machine and put some smoke down

574
00:29:04,640 --> 00:29:06,320
Speaker 1: the intake throat and look to see do we have

575
00:29:06,440 --> 00:29:09,160
Speaker 1: leaks anywhere. I don't think you're gonna have an intake machine,

576
00:29:09,520 --> 00:29:11,840
Speaker 1: you know, in your house. So let's try and do

577
00:29:11,920 --> 00:29:14,400
Speaker 1: the next best thing. Let's get the vehicle to run,

578
00:29:15,120 --> 00:29:17,600
Speaker 1: get it warm, let it start, and let's get a

579
00:29:17,680 --> 00:29:20,600
Speaker 1: mechanic stethoscope. You're gonna have to spend some money somewhere,

580
00:29:20,600 --> 00:29:23,800
Speaker 1: you'ren have to buy something. And let's listen around. You know,

581
00:29:23,920 --> 00:29:26,040
Speaker 1: does it sound like a hiss somewhere? Does it sound

582
00:29:26,120 --> 00:29:29,200
Speaker 1: like we're we're we're losing vacuum, which is going to

583
00:29:29,320 --> 00:29:32,640
Speaker 1: affect um not only fuel trim but also mass airflow

584
00:29:32,760 --> 00:29:36,719
Speaker 1: sensor flow. If you look at fuel trim warmed up

585
00:29:36,800 --> 00:29:42,000
Speaker 1: off IDLEPM, where is it? If this has a decent

586
00:29:42,120 --> 00:29:44,400
Speaker 1: sized vacuum, we can try and back the idol speed

587
00:29:44,520 --> 00:29:47,400
Speaker 1: down lower so that you're, you know, close to the

588
00:29:47,440 --> 00:29:50,280
Speaker 1: idle range eight thousand rpm as you can be, and

589
00:29:50,600 --> 00:29:52,600
Speaker 1: you know, start to pay attention to fuel trim. Where

590
00:29:52,600 --> 00:29:54,120
Speaker 1: does fuel trim go? Take a look at it on

591
00:29:54,160 --> 00:29:57,080
Speaker 1: a scantal Gotta have a scantl brother um. You know

592
00:29:57,280 --> 00:29:59,720
Speaker 1: what does that tell you where is it going. This

593
00:30:00,200 --> 00:30:03,800
Speaker 1: sounds to me more like it's a vacuum leak than

594
00:30:03,880 --> 00:30:06,520
Speaker 1: anything else. Something wasn't reassembled right now, We've got to

595
00:30:06,560 --> 00:30:10,040
Speaker 1: go through the pain of eliminating that to understand it.

596
00:30:11,200 --> 00:30:14,760
Speaker 1: One last thing, make sure or stop and consider. Boy,

597
00:30:14,800 --> 00:30:17,120
Speaker 1: this would be a great case of a smoke test

598
00:30:17,200 --> 00:30:18,680
Speaker 1: to be able to smoke this to see what this

599
00:30:18,800 --> 00:30:22,240
Speaker 1: looks like. Um, but you know, let's let's let's start

600
00:30:22,280 --> 00:30:24,960
Speaker 1: with basics first and kind of take it from there.

601
00:30:25,080 --> 00:30:27,000
Speaker 1: You know it's it's I don't think it's a sensor.

602
00:30:27,200 --> 00:30:29,720
Speaker 1: You've proved that. Let's think outside the box where we're

603
00:30:29,720 --> 00:30:32,120
Speaker 1: gonna go. We've got low mass airflow. Um, do we

604
00:30:32,200 --> 00:30:34,120
Speaker 1: have a crack and an intake duct? Is there a

605
00:30:34,240 --> 00:30:37,080
Speaker 1: problem with any of the engine plumbing elsewhere before the

606
00:30:37,160 --> 00:30:40,080
Speaker 1: mass air that it's it's creating this particular issue a

607
00:30:40,240 --> 00:30:43,760
Speaker 1: five zero run eating the car doctor. I'll be back

608
00:30:43,920 --> 00:30:54,000
Speaker 1: right after this. Hey, tons of email coming in Ron

609
00:30:54,040 --> 00:30:56,040
Speaker 1: and eating the card doctor. Let's see what we can

610
00:30:56,080 --> 00:30:58,800
Speaker 1: clear up before we leave today. Hey, Ron, Happy New Year.

611
00:30:58,880 --> 00:31:01,760
Speaker 1: I know this is not Berryman B twelve, but if

612
00:31:01,880 --> 00:31:03,440
Speaker 1: you might want to know about this deal on tech

613
00:31:03,520 --> 00:31:05,680
Speaker 1: Ron at half price from Advanced Loto Parts. I don't

614
00:31:05,720 --> 00:31:08,320
Speaker 1: know if there are times you might prefer Mica from Maine.

615
00:31:08,720 --> 00:31:12,320
Speaker 1: You know what, Mike Listen. I think tech Ron is

616
00:31:12,320 --> 00:31:14,560
Speaker 1: a decent fuel system cleaner, I really do. I don't

617
00:31:14,560 --> 00:31:16,480
Speaker 1: think it's as good as Berriman. Okay, it doesn't matter

618
00:31:16,480 --> 00:31:18,880
Speaker 1: at the price. Maybe Advance is selling it cheap because uh,

619
00:31:19,360 --> 00:31:22,320
Speaker 1: you know, maybe there's a problem with uh whatever. Um.

620
00:31:22,320 --> 00:31:24,000
Speaker 1: I don't want to get into that. Uh. You know,

621
00:31:24,080 --> 00:31:26,240
Speaker 1: if the question is there are times I might prefer

622
00:31:26,320 --> 00:31:29,440
Speaker 1: tech Round versus Barrriman. No, not really, UM, I think

623
00:31:29,560 --> 00:31:32,040
Speaker 1: you know Berryman, I think tech Round is more of

624
00:31:32,080 --> 00:31:36,240
Speaker 1: a maintenance type of cleaner, where Berryman to me is

625
00:31:36,320 --> 00:31:38,880
Speaker 1: a maintenance and problem solver. And I prefer to use

626
00:31:38,960 --> 00:31:42,400
Speaker 1: Berriman regardless, just because it does a better job overall,

627
00:31:42,480 --> 00:31:44,440
Speaker 1: and it's it's it's got some real good things in there.

628
00:31:44,480 --> 00:31:47,400
Speaker 1: The hest the high energy solving technologies. What sets Berriman

629
00:31:47,440 --> 00:31:50,600
Speaker 1: apart from other fuel system cleaners like tech Ron. Um,

630
00:31:50,880 --> 00:31:53,480
Speaker 1: you know remember what I say? Okay, it's you know,

631
00:31:53,680 --> 00:31:56,760
Speaker 1: fuel system cleaners are only as good as the company

632
00:31:56,840 --> 00:31:58,640
Speaker 1: behind them, and only as good as the engineering that

633
00:31:58,760 --> 00:32:01,440
Speaker 1: make them. And I think Berryman right now is the

634
00:32:01,520 --> 00:32:03,080
Speaker 1: leader of the pack. I think they've got the edge

635
00:32:03,080 --> 00:32:06,560
Speaker 1: over everybody else. And they're constantly adapting and changing. And

636
00:32:06,640 --> 00:32:08,200
Speaker 1: that's that's one of the things you've got to remember

637
00:32:08,200 --> 00:32:11,680
Speaker 1: about Berryman, uh, you know, is that the fuel that

638
00:32:11,720 --> 00:32:14,080
Speaker 1: we're using today is different than the fool the fuel

639
00:32:14,120 --> 00:32:16,160
Speaker 1: that we were probably using three months ago, that we

640
00:32:16,240 --> 00:32:18,440
Speaker 1: were using a year ago. And they've got to come

641
00:32:18,520 --> 00:32:22,560
Speaker 1: up with different additives and and different formulations of Barriman

642
00:32:22,600 --> 00:32:24,640
Speaker 1: B twelve as well as an ether line of fuel

643
00:32:24,680 --> 00:32:27,040
Speaker 1: system and you know, cleaning products for around the car,

644
00:32:27,080 --> 00:32:29,960
Speaker 1: around the shop. And you know, that's what sets them apart.

645
00:32:30,280 --> 00:32:32,840
Speaker 1: It's you're buying the engineering just as much as you're

646
00:32:32,840 --> 00:32:35,760
Speaker 1: actually buying the physical product to allow it to adapt

647
00:32:35,800 --> 00:32:38,160
Speaker 1: the changes or whatever it is it's working. On Barriman's case,

648
00:32:38,520 --> 00:32:41,840
Speaker 1: it's that of gasoline used the Berryman micah regardless of

649
00:32:41,880 --> 00:32:43,920
Speaker 1: the price. Remember, you get what you pay for. Folks

650
00:32:44,000 --> 00:32:47,040
Speaker 1: over motorcraft are busy. Um. I got this announcement that

651
00:32:47,200 --> 00:32:49,000
Speaker 1: and we talk about the PSN and a lot of

652
00:32:49,040 --> 00:32:51,040
Speaker 1: people say to me, hey, wrong, what's motorcraft ps And

653
00:32:51,040 --> 00:32:55,040
Speaker 1: they don't really know. So, you know, Ford Ford Motorcraft,

654
00:32:55,120 --> 00:32:58,760
Speaker 1: Ford Parts, Motorcraft and Omniparts. They've got something called the

655
00:32:58,800 --> 00:33:02,680
Speaker 1: Professional Service Network or ps n UM. The ps N

656
00:33:03,240 --> 00:33:07,600
Speaker 1: from Ford Motorcraft and Omnicraft is all about service centers,

657
00:33:07,680 --> 00:33:13,440
Speaker 1: independent repair shops that are using Ford Motorcraft or Omnicraft

658
00:33:13,520 --> 00:33:16,920
Speaker 1: parts that you know, have a bunch of things available

659
00:33:17,000 --> 00:33:19,880
Speaker 1: to them, you know, to help them compete and provide

660
00:33:19,880 --> 00:33:23,160
Speaker 1: a better repair experience. Uh. You know, they've now made

661
00:33:23,240 --> 00:33:27,280
Speaker 1: some changes where they're going to help repair shops acquire

662
00:33:27,360 --> 00:33:30,800
Speaker 1: identifics and other information systems, are gonna provide discounts on

663
00:33:31,120 --> 00:33:33,720
Speaker 1: you know, repair shops, software on the rotuns of software,

664
00:33:34,280 --> 00:33:38,360
Speaker 1: Dell computer discounts, you know, Hewlett Packard discounts, all courtesy

665
00:33:38,440 --> 00:33:41,000
Speaker 1: the folks. And you know they're arranging this program Forward Parts, Motocraft,

666
00:33:41,040 --> 00:33:45,000
Speaker 1: Omnicraft and you know it it comes back to they're

667
00:33:45,240 --> 00:33:49,200
Speaker 1: really working hard to build a better independent repair shop.

668
00:33:49,280 --> 00:33:51,760
Speaker 1: Which you think about it, They're working hard to build

669
00:33:51,800 --> 00:33:55,680
Speaker 1: a better independent repair shop experience for both the consumer

670
00:33:56,200 --> 00:33:59,640
Speaker 1: and the repair shop. And make sure that that vehicle

671
00:33:59,680 --> 00:34:02,880
Speaker 1: you ve, whether it's a Ford product or anything else, uh,

672
00:34:02,960 --> 00:34:05,360
Speaker 1: you know, out on the road, GM, G, M, christ

673
00:34:05,440 --> 00:34:08,640
Speaker 1: or Toyota Honda, et cetera, you know, using omni craft.

674
00:34:09,239 --> 00:34:12,520
Speaker 1: So I think it's a heck of a step forward

675
00:34:12,600 --> 00:34:15,880
Speaker 1: for Ford and that they're continuing to expand the professional

676
00:34:15,960 --> 00:34:18,880
Speaker 1: service of the PSN network. UM you know, more information

677
00:34:18,960 --> 00:34:21,839
Speaker 1: at Ford PSN dot com, UM, you know, to talk

678
00:34:21,880 --> 00:34:25,000
Speaker 1: about it. And now they're they're creating a separate elite

679
00:34:25,080 --> 00:34:28,920
Speaker 1: membership versus you know, a standard membership, so there's repair

680
00:34:29,000 --> 00:34:32,480
Speaker 1: shops grow they can take advantage of of of more programs.

681
00:34:32,520 --> 00:34:35,080
Speaker 1: So we thank the guys from uh Ford ps N

682
00:34:35,520 --> 00:34:37,759
Speaker 1: for that Ford PSN dot com. Do you have to

683
00:34:37,800 --> 00:34:39,160
Speaker 1: get to my last email? I wanted to read this

684
00:34:39,239 --> 00:34:43,080
Speaker 1: email from Michael about then that called and we were

685
00:34:43,080 --> 00:34:45,520
Speaker 1: going to talk about um, you know, servicing it and

686
00:34:45,920 --> 00:34:48,280
Speaker 1: some of his ideas. It's interesting you talk to somebody

687
00:34:48,320 --> 00:34:50,560
Speaker 1: from Texas right away they tell you, hey, it's not

688
00:34:50,760 --> 00:34:52,200
Speaker 1: it's not a bad Deal'll just put three or four

689
00:34:52,239 --> 00:34:54,000
Speaker 1: thousand dollars in the car driving another two in a

690
00:34:54,080 --> 00:34:56,399
Speaker 1: thousand miles. That's what we do down here, Texas way.

691
00:34:56,760 --> 00:34:59,200
Speaker 1: God bless the Texans, right, God blessed Texas. I think

692
00:34:59,239 --> 00:35:01,520
Speaker 1: that's the way that works. And until the next time,

693
00:35:01,800 --> 00:35:03,400
Speaker 1: I want to remind each and every one of you

694
00:35:03,480 --> 00:35:05,640
Speaker 1: that I'm running any in the car. Doctor. Good mechanics

695
00:35:05,719 --> 00:35:07,759
Speaker 1: aren't expensive, they're priceless. See you