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How long 25 00:01:18,800 --> 00:01:21,400 Speaker 3: is that your main focus before you start another business. 26 00:01:21,920 --> 00:01:25,160 Speaker 4: So the reason so I started this second business because 27 00:01:25,200 --> 00:01:28,919 Speaker 4: I wanted something tangible, something that if I'm not working, 28 00:01:29,000 --> 00:01:32,640 Speaker 4: like right now, I'm not working working per se, it 29 00:01:32,680 --> 00:01:34,760 Speaker 4: can still make money for me. And I was in 30 00:01:34,800 --> 00:01:37,760 Speaker 4: a com in two thousand and eight, and you're in 31 00:01:37,800 --> 00:01:39,759 Speaker 4: a transition from I was in California at the time. 32 00:01:39,840 --> 00:01:43,360 Speaker 4: During a transition from California to Florida, I wanted to 33 00:01:43,400 --> 00:01:47,200 Speaker 4: be home with my family. And you have to read 34 00:01:47,200 --> 00:01:50,320 Speaker 4: the book for that's that's one that they tell all 35 00:01:50,360 --> 00:01:50,800 Speaker 4: in the book. 36 00:01:51,600 --> 00:01:54,400 Speaker 1: So yes, got it. 37 00:01:55,520 --> 00:01:58,680 Speaker 4: So when I was transitioning, I was wheelchair bound. My 38 00:01:58,800 --> 00:02:01,760 Speaker 4: larnix was clipped so you can hear me speak. And 39 00:02:02,160 --> 00:02:05,960 Speaker 4: the flight attendant escorted me off the aircraft and placed 40 00:02:06,000 --> 00:02:08,200 Speaker 4: me in a corner and I waited there, and I 41 00:02:08,240 --> 00:02:11,200 Speaker 4: was there for three hours, trying to signal someone because 42 00:02:11,240 --> 00:02:13,920 Speaker 4: they can hear me talk. And I cried, and I 43 00:02:13,960 --> 00:02:16,280 Speaker 4: saw people just kept walking by me, and I tried 44 00:02:16,360 --> 00:02:19,720 Speaker 4: and tried, and you cannot hear me. And finally a 45 00:02:19,760 --> 00:02:22,880 Speaker 4: young girl came over and she helped me. And when 46 00:02:22,960 --> 00:02:25,919 Speaker 4: that happened, I realized that the disabled was not cared for. 47 00:02:26,000 --> 00:02:29,320 Speaker 4: They were invisible to the world. And after I recovered 48 00:02:29,320 --> 00:02:31,600 Speaker 4: from the coma, I decided to start a medical equipment 49 00:02:31,639 --> 00:02:34,000 Speaker 4: business because I never want anyone else to feel the 50 00:02:34,000 --> 00:02:34,639 Speaker 4: way that I did. 51 00:02:34,880 --> 00:02:39,800 Speaker 3: So what is medical equipment? What does that actually entail? 52 00:02:40,160 --> 00:02:44,960 Speaker 4: Wheelchairs, hospital beds, respiratory seapap, oxygen. 53 00:02:46,440 --> 00:02:47,040 Speaker 5: Diapers. 54 00:02:47,280 --> 00:02:50,239 Speaker 3: So you're buying these things and selling. 55 00:02:49,960 --> 00:02:54,120 Speaker 4: Them, yes, so I buy them for the manufacturers. 56 00:02:54,240 --> 00:02:56,799 Speaker 3: So you buy them from like China, No, I. 57 00:02:56,720 --> 00:02:59,160 Speaker 5: Buy them for US based manufacturers. 58 00:02:58,600 --> 00:03:01,440 Speaker 3: All right, a US based manufact can you sell them 59 00:03:01,520 --> 00:03:02,160 Speaker 3: to hospitals? 60 00:03:02,600 --> 00:03:04,520 Speaker 5: Hospitals, I also sell them to patients. 61 00:03:04,800 --> 00:03:07,560 Speaker 4: So let's say, for example, Mom is in the hospital 62 00:03:07,680 --> 00:03:11,840 Speaker 4: and she cannot embulate, she cannot walk, So they will 63 00:03:11,880 --> 00:03:14,600 Speaker 4: send us over a prescription for wheelchair and a walker, 64 00:03:15,160 --> 00:03:17,720 Speaker 4: and we'll qualify them through their insurance, through Medicare or 65 00:03:17,760 --> 00:03:18,880 Speaker 4: whatever insurance they have. 66 00:03:19,360 --> 00:03:21,360 Speaker 5: We'll build the insurance. Now they qualify. 67 00:03:21,440 --> 00:03:24,000 Speaker 4: They haven't received one in five years, so they qualify, 68 00:03:24,360 --> 00:03:27,000 Speaker 4: and then we deliver it. To the patient's home, we 69 00:03:27,120 --> 00:03:29,240 Speaker 4: set it up, we make sure that the wheelchair gets 70 00:03:29,280 --> 00:03:31,119 Speaker 4: through the doorways, we make sure that there aren't any 71 00:03:31,120 --> 00:03:34,440 Speaker 4: obstruction so that they won't fall, and we service the 72 00:03:34,440 --> 00:03:36,040 Speaker 4: patient for a year thereafter. 73 00:03:36,560 --> 00:03:38,440 Speaker 1: So how cash intensive is that? 74 00:03:38,600 --> 00:03:42,840 Speaker 2: Because I'm thinking, if I'm trying to start this, how 75 00:03:42,920 --> 00:03:44,600 Speaker 2: much money would I need to start? 76 00:03:44,680 --> 00:03:47,640 Speaker 1: Like a home healthcare medical that's not really home healthcare, 77 00:03:47,840 --> 00:03:49,480 Speaker 1: well medical equipment business. 78 00:03:49,880 --> 00:03:52,800 Speaker 4: So you have to have seven hundred Well when I started, 79 00:03:53,120 --> 00:03:55,480 Speaker 4: the number may have changed now, so I haven't. 80 00:03:55,960 --> 00:03:58,640 Speaker 5: Ventured back in that area recently. 81 00:03:59,000 --> 00:04:01,080 Speaker 4: When I just started, you have had seven hundred thousand 82 00:04:01,160 --> 00:04:03,760 Speaker 4: liquid in order to start a medical equipment. 83 00:04:04,440 --> 00:04:09,080 Speaker 3: So the medical equipment you're are you ever physically holding 84 00:04:09,280 --> 00:04:12,280 Speaker 3: or you're just shipping it from the warehouse to the client. 85 00:04:12,640 --> 00:04:14,600 Speaker 4: So you have a physical So I personally have a 86 00:04:14,600 --> 00:04:18,960 Speaker 4: physical holding. So all my deliveries are done by drivers 87 00:04:18,960 --> 00:04:22,240 Speaker 4: that's within my office that are hired and their employees 88 00:04:22,240 --> 00:04:22,719 Speaker 4: of Bailey's. 89 00:04:23,080 --> 00:04:25,880 Speaker 3: And you have a physical warehouse. 90 00:04:25,640 --> 00:04:27,000 Speaker 5: Yes, so every location. 91 00:04:27,160 --> 00:04:30,080 Speaker 4: So right now I have sixteen locations, and every location 92 00:04:30,200 --> 00:04:32,760 Speaker 4: has at least one or two warehouses that stacked with 93 00:04:33,040 --> 00:04:36,599 Speaker 4: items that patients would need. So if the prescription comes 94 00:04:36,600 --> 00:04:40,080 Speaker 4: in today and they need walker wheelchair. I will, they will, 95 00:04:40,200 --> 00:04:42,760 Speaker 4: qualified patient, send it out for tomorrow delivery. 96 00:04:42,800 --> 00:04:44,679 Speaker 3: But you're not making any of this stuff. 97 00:04:44,880 --> 00:04:45,839 Speaker 5: No, I'm not making. 98 00:04:45,760 --> 00:04:49,440 Speaker 3: So all right, that's interesting. I would have thought that 99 00:04:50,360 --> 00:04:53,080 Speaker 3: the people that make it are the people that sell it. 100 00:04:53,240 --> 00:04:57,560 Speaker 3: So if it's like X, Y and Z wheelchair, right, 101 00:04:58,120 --> 00:05:00,760 Speaker 3: like these are the manufacturers of it and they're selling 102 00:05:00,839 --> 00:05:05,159 Speaker 3: it like BMW sells cars that they make. Why are 103 00:05:05,160 --> 00:05:09,200 Speaker 3: they not doing that? And why would a hospital just 104 00:05:09,240 --> 00:05:11,480 Speaker 3: not buy directly from the people that's making it as 105 00:05:11,480 --> 00:05:13,920 Speaker 3: opposed to You're essentially like a mid middleman in the situation, 106 00:05:14,000 --> 00:05:16,040 Speaker 3: right right, Why would there be a need for a middleman? 107 00:05:16,720 --> 00:05:19,160 Speaker 4: So because they because then they're the part of qualifying 108 00:05:19,200 --> 00:05:20,320 Speaker 4: the patient and servicing them. 109 00:05:20,360 --> 00:05:22,320 Speaker 5: For because disabled people, you have to service them. 110 00:05:22,400 --> 00:05:24,040 Speaker 4: You have to make sure that they're set up properly, 111 00:05:24,120 --> 00:05:25,880 Speaker 4: make sure that they're not going to fall, make sure 112 00:05:25,880 --> 00:05:29,040 Speaker 4: they're not returning to the hospitals. So the manufacturers, they 113 00:05:29,040 --> 00:05:31,880 Speaker 4: would have to create a whole nother division in order 114 00:05:31,920 --> 00:05:34,359 Speaker 4: to service the patients. And so that's why the middleman 115 00:05:34,520 --> 00:05:38,239 Speaker 4: is necessary. There are most most manufacturers do not sell 116 00:05:38,360 --> 00:05:40,919 Speaker 4: directly to a hospital. Some of which do sell to 117 00:05:40,960 --> 00:05:44,919 Speaker 4: hospitals however, okay, so but not to end not to 118 00:05:45,040 --> 00:05:46,160 Speaker 4: end stage patients. 119 00:05:45,800 --> 00:05:48,400 Speaker 3: So you like customize the situation, yes, to make sure 120 00:05:48,400 --> 00:05:50,400 Speaker 3: that they get in the right fit. They just make 121 00:05:50,880 --> 00:05:53,760 Speaker 3: make a million of them, but you have to like 122 00:05:53,920 --> 00:05:56,800 Speaker 3: make sure that this one fits this person and right. 123 00:05:57,000 --> 00:05:59,000 Speaker 3: They might need to tweak a little bit here and there. 124 00:05:58,920 --> 00:06:00,440 Speaker 1: Yes, in situation exactly that. 125 00:06:00,560 --> 00:06:02,640 Speaker 4: So like a wheelchair, so you know, wheelchair people are 126 00:06:02,640 --> 00:06:06,120 Speaker 4: different sizes, so my staff have to qualify the patient 127 00:06:06,560 --> 00:06:08,719 Speaker 4: to make sure that, Okay, they might need a K one. 128 00:06:09,560 --> 00:06:13,039 Speaker 4: A K one is a standard wheelchair and they might 129 00:06:13,120 --> 00:06:15,920 Speaker 4: need it. They might be two hundred pounds five eight, 130 00:06:16,080 --> 00:06:17,200 Speaker 4: but they might be bottom heavy. 131 00:06:17,320 --> 00:06:19,000 Speaker 5: So instead of instead of. 132 00:06:18,920 --> 00:06:21,599 Speaker 4: Them having a twenty inch they might have eight or 133 00:06:21,600 --> 00:06:23,719 Speaker 4: eighteen inch, they may have a twenty inch. So that's 134 00:06:23,760 --> 00:06:26,480 Speaker 4: what it is necessary for someone like myself in the middle. 135 00:06:26,720 --> 00:06:30,960 Speaker 2: So, I mean because technology changes, so you have to 136 00:06:31,040 --> 00:06:33,480 Speaker 2: keep up with the technology, especially with wheelchairs like ten 137 00:06:33,560 --> 00:06:35,760 Speaker 2: years ago, they don't look the same, they're not operating 138 00:06:35,760 --> 00:06:39,080 Speaker 2: the same. How do y'all handle compliance and regulatory issues 139 00:06:39,240 --> 00:06:40,440 Speaker 2: when it comes to the equipment. 140 00:06:40,920 --> 00:06:43,760 Speaker 4: So there are lots of medical equipment and this is 141 00:06:43,800 --> 00:06:47,040 Speaker 4: actually more regulated than in pharmacy, right, you would think 142 00:06:47,080 --> 00:06:48,560 Speaker 4: that it would be the other way around. I read that, 143 00:06:48,960 --> 00:06:51,520 Speaker 4: but there are you have to be you have to 144 00:06:51,520 --> 00:06:54,480 Speaker 4: be licensed in each state. Then you have accreditation, then 145 00:06:54,520 --> 00:06:57,640 Speaker 4: you have Medicare, then you have all the other insurance plans, 146 00:06:58,000 --> 00:07:01,360 Speaker 4: and then you have oxygen is separated from the medical equipment. 147 00:07:01,480 --> 00:07:04,760 Speaker 4: You have oxygen license. So they're in each location. There 148 00:07:04,800 --> 00:07:08,039 Speaker 4: are at least six sometimes seven license that you have 149 00:07:08,080 --> 00:07:09,920 Speaker 4: to have just to sell the equipment, just to sell 150 00:07:09,960 --> 00:07:10,679 Speaker 4: medical equipment. 151 00:07:10,840 --> 00:07:13,320 Speaker 1: Which state did you Did you start in Florida? 152 00:07:13,320 --> 00:07:14,080 Speaker 5: Florida? Yeah? 153 00:07:14,200 --> 00:07:17,760 Speaker 2: So which states are more well less regulatory? Right, So 154 00:07:17,800 --> 00:07:19,680 Speaker 2: I'm sum of Florida and probably wouldn't been easy state 155 00:07:19,720 --> 00:07:21,560 Speaker 2: to do it, and not easy in the sense of 156 00:07:21,600 --> 00:07:23,840 Speaker 2: like not having to deal with as much as you 157 00:07:23,880 --> 00:07:26,680 Speaker 2: wouldn't other say, what states that come to mind are like, 158 00:07:26,720 --> 00:07:28,600 Speaker 2: all right, this is a good state to create this 159 00:07:28,640 --> 00:07:29,040 Speaker 2: business in. 160 00:07:29,520 --> 00:07:33,120 Speaker 4: So it's really governed by Medicare, which is national, right, 161 00:07:33,640 --> 00:07:36,360 Speaker 4: and you have to follow Medicare guidelines in all states. 162 00:07:36,920 --> 00:07:40,560 Speaker 4: And in order to build medicare, which is all equipment patients, 163 00:07:41,000 --> 00:07:43,200 Speaker 4: disabled patients, you have to follow the guidelines. 164 00:07:43,240 --> 00:07:46,160 Speaker 5: So it's really not easier in any state. Florida, I 165 00:07:46,200 --> 00:07:48,720 Speaker 5: think is a little bit harder. 166 00:07:49,240 --> 00:07:52,560 Speaker 4: They take longer for the license, they're more, they cost 167 00:07:52,640 --> 00:07:55,480 Speaker 4: more for the license. And it's because the reason why 168 00:07:55,480 --> 00:07:58,760 Speaker 4: accreditation came into play is because what I've been told 169 00:07:59,000 --> 00:08:02,920 Speaker 4: is Florida, in South Florida was one of the places 170 00:08:02,960 --> 00:08:05,960 Speaker 4: that they had the most medicare fraud. There were places 171 00:08:06,000 --> 00:08:08,840 Speaker 4: people that were just picking up busses of people paying 172 00:08:08,880 --> 00:08:11,960 Speaker 4: one hundred dollars and just bill the insurances from what 173 00:08:12,040 --> 00:08:14,840 Speaker 4: I from what I heard, now that may not be factual, 174 00:08:15,080 --> 00:08:16,520 Speaker 4: but that's what I was that was told. 175 00:08:16,960 --> 00:08:20,960 Speaker 3: So okay, so what's the profit margins. 176 00:08:22,480 --> 00:08:24,400 Speaker 5: The profit margins are good. They're good. 177 00:08:24,520 --> 00:08:27,239 Speaker 4: It depends on what the items are. Some of them sucks, 178 00:08:27,440 --> 00:08:29,600 Speaker 4: some of them are not that great. But most of 179 00:08:29,640 --> 00:08:32,199 Speaker 4: the times you'll get a patient who, let's say that 180 00:08:32,240 --> 00:08:34,800 Speaker 4: they're bed bound. They need a hospital bed, they need 181 00:08:34,800 --> 00:08:37,720 Speaker 4: a lift, they need a commode, they need a walker, 182 00:08:37,840 --> 00:08:40,480 Speaker 4: they need a wheelchair, and so a lot sometimes they 183 00:08:40,480 --> 00:08:43,120 Speaker 4: need oxygen. So with a patient like that, which is 184 00:08:43,160 --> 00:08:45,920 Speaker 4: a lot of our patients, you'll find that there's a 185 00:08:46,000 --> 00:08:48,240 Speaker 4: really good profit margin because even if you don't make 186 00:08:48,240 --> 00:08:50,400 Speaker 4: a lot on the hospital bed, you might make a 187 00:08:50,440 --> 00:08:52,600 Speaker 4: decent amount in the wheelchair and they'll kind of offsets 188 00:08:52,600 --> 00:08:52,959 Speaker 4: each other. 189 00:08:53,400 --> 00:08:55,920 Speaker 3: So you selling multiple things. Yes, and you said you 190 00:08:55,920 --> 00:09:00,960 Speaker 3: said Medicaid, medicare. So when you're selling this stuff, you're 191 00:09:01,040 --> 00:09:04,120 Speaker 3: like a doct like you're billing insurance for it. Yes, 192 00:09:04,160 --> 00:09:05,600 Speaker 3: people aren't paying out of pocket. 193 00:09:05,800 --> 00:09:07,760 Speaker 5: Well sometimes sometimes sometimes. 194 00:09:07,480 --> 00:09:08,800 Speaker 3: A lot of it's coming from insurance. 195 00:09:08,840 --> 00:09:12,960 Speaker 5: From insurance to yeah. 196 00:09:10,920 --> 00:09:12,440 Speaker 3: Yeah, how does that process work? 197 00:09:13,080 --> 00:09:15,480 Speaker 4: So when we qualify this, so you have to it 198 00:09:15,600 --> 00:09:18,480 Speaker 4: for wheelchair or any really any medical equipment. If you 199 00:09:18,559 --> 00:09:22,000 Speaker 4: have manicures or primary insurance, you cannot get one. You 200 00:09:22,040 --> 00:09:24,760 Speaker 4: could only have one per five years. So my staff 201 00:09:24,760 --> 00:09:27,000 Speaker 4: are running through the system. Okay, this s patient received 202 00:09:27,000 --> 00:09:31,200 Speaker 4: one last year from this this practice, and maybe they 203 00:09:31,240 --> 00:09:33,280 Speaker 4: got billed for the bill for two months. You can 204 00:09:33,360 --> 00:09:35,120 Speaker 4: take over the bill and for that patient and give 205 00:09:35,160 --> 00:09:37,520 Speaker 4: them another one because they returned it. Or if it's 206 00:09:37,520 --> 00:09:40,680 Speaker 4: a patient who actually do qualify, you will you will 207 00:09:40,760 --> 00:09:42,160 Speaker 4: just build for the thirteen months. 208 00:09:42,200 --> 00:09:44,480 Speaker 5: So it's a thirteen month rental for most equipment. 209 00:09:45,320 --> 00:09:48,520 Speaker 4: If the reason why it's profitable is because if a 210 00:09:48,559 --> 00:09:50,800 Speaker 4: patient passed away or goes in the hospital or no 211 00:09:50,880 --> 00:09:53,600 Speaker 4: longer need it, you pick it up because they're rentals. 212 00:09:53,640 --> 00:09:55,680 Speaker 4: Then you rent the same item to someone else. 213 00:09:55,760 --> 00:09:58,640 Speaker 2: Did the I guess the relationships that you build when 214 00:09:58,679 --> 00:10:01,520 Speaker 2: you were doing pharmaceutical play a key role in I 215 00:10:01,679 --> 00:10:04,280 Speaker 2: was creating for the medical health equipment because I'm thinking 216 00:10:04,320 --> 00:10:06,280 Speaker 2: to myself, how would I get the patients. I'd have 217 00:10:06,320 --> 00:10:09,120 Speaker 2: to have relationship with some of these hospitals. So what 218 00:10:09,240 --> 00:10:09,920 Speaker 2: role did that play? 219 00:10:10,559 --> 00:10:14,760 Speaker 4: Not much the relationship between my medical recruiting because of 220 00:10:14,760 --> 00:10:18,160 Speaker 4: my strong relationship with the practices, that had somewhat of 221 00:10:18,200 --> 00:10:21,000 Speaker 4: a role in it. But my first hire was a salesperson, 222 00:10:21,000 --> 00:10:23,640 Speaker 4: which should be every business first hire should be a salesperson. 223 00:10:24,679 --> 00:10:27,880 Speaker 4: I was out selling and I was coming back processing 224 00:10:27,920 --> 00:10:30,560 Speaker 4: and order delivering the items, and I walked into a 225 00:10:30,559 --> 00:10:33,680 Speaker 4: facility and I said to I said to the director, 226 00:10:33,720 --> 00:10:36,960 Speaker 4: I said, I want a pretty white boy, and she said, 227 00:10:38,320 --> 00:10:40,840 Speaker 4: I don't know anyone, but you know, hold on the 228 00:10:40,880 --> 00:10:47,080 Speaker 4: director's son. He just graduated. He's selling grass. Maybe you 229 00:10:47,080 --> 00:10:47,840 Speaker 4: can talk to him. 230 00:10:47,880 --> 00:10:51,000 Speaker 5: And my head, I said, director's son, the director of rehab. 231 00:10:51,480 --> 00:10:54,840 Speaker 5: That's over three three different rehab centers. That's a lot 232 00:10:54,840 --> 00:10:56,440 Speaker 5: of equipment that's coming my way. 233 00:10:56,640 --> 00:10:59,480 Speaker 4: I'm like, I'll interview him and in my head, I said, 234 00:10:59,480 --> 00:11:03,320 Speaker 4: even if he's semi decent, I'm hiring him because I'm 235 00:11:03,360 --> 00:11:04,920 Speaker 4: getting those sales from the work. 236 00:11:05,040 --> 00:11:05,800 Speaker 5: And I did. 237 00:11:05,840 --> 00:11:08,280 Speaker 4: I hired him and he my first employee in my 238 00:11:08,320 --> 00:11:10,120 Speaker 4: stimma right hand today. 239 00:11:10,880 --> 00:11:14,520 Speaker 2: Interesting, you got eye for it so or because the 240 00:11:14,559 --> 00:11:16,760 Speaker 2: equipment that takes to make these. 241 00:11:16,960 --> 00:11:18,800 Speaker 1: Have you ever run into issues with supply chain? 242 00:11:19,440 --> 00:11:22,000 Speaker 5: I did not. I did not. Most people did during COVIDR. 243 00:11:22,200 --> 00:11:23,520 Speaker 5: I did not have supply chain. 244 00:11:23,440 --> 00:11:26,520 Speaker 4: Issues because God just happened to give me this amazing 245 00:11:26,559 --> 00:11:28,160 Speaker 4: brain as soon as COVID hit. 246 00:11:28,520 --> 00:11:31,480 Speaker 5: I have a warehouse on my ranch and it's about 247 00:11:31,840 --> 00:11:33,000 Speaker 5: seven thousand square feet. 248 00:11:33,080 --> 00:11:37,040 Speaker 4: I ordered everything that I could, stocked it from the 249 00:11:37,120 --> 00:11:40,080 Speaker 4: roof and because of that, I didn't have supply chain 250 00:11:40,120 --> 00:11:42,640 Speaker 4: issues because I had all the equipment and supplies that 251 00:11:42,679 --> 00:11:43,120 Speaker 4: I needed. 252 00:11:45,000 --> 00:11:49,360 Speaker 3: So you said that you have fifteen locations. Fifteen locations, Yeah, 253 00:11:49,360 --> 00:11:50,560 Speaker 3: fifteen warehouses. 254 00:11:51,240 --> 00:11:57,920 Speaker 4: I have probably twenty five twenty six warehouses. 255 00:11:58,040 --> 00:12:01,360 Speaker 3: So what's the location? What's the location? 256 00:12:01,600 --> 00:12:01,880 Speaker 5: Weird? 257 00:12:02,400 --> 00:12:04,960 Speaker 3: What is it? What is the location? Like? What would 258 00:12:05,000 --> 00:12:07,560 Speaker 3: be a location, because I'm thinking a location is the warehouse? 259 00:12:07,840 --> 00:12:10,520 Speaker 4: Oh no, No, the locations have physical office that has 260 00:12:10,520 --> 00:12:13,000 Speaker 4: a display floor and it has the staff that stays 261 00:12:13,240 --> 00:12:16,000 Speaker 4: in that and the warehouses are where we just store 262 00:12:16,080 --> 00:12:17,040 Speaker 4: the supplies. 263 00:12:16,679 --> 00:12:20,079 Speaker 3: The location because people, it's not like a walk in thing, right. 264 00:12:20,080 --> 00:12:23,360 Speaker 4: It is, yeah, walk in oay, most people can't walk in, 265 00:12:23,559 --> 00:12:24,560 Speaker 4: so we deliver it. 266 00:12:24,559 --> 00:12:25,840 Speaker 5: But yes, you can walk in. 267 00:12:26,000 --> 00:12:30,840 Speaker 3: So at a location, you have people calling people and 268 00:12:30,960 --> 00:12:32,720 Speaker 3: you have what's that a location? 269 00:12:33,120 --> 00:12:35,480 Speaker 4: So at the location, so when you walk in, first 270 00:12:35,480 --> 00:12:37,120 Speaker 4: you was going to see pharmacy, because most of my 271 00:12:37,200 --> 00:12:40,840 Speaker 4: locations have pharmacy. You'll see a display of medical equipment 272 00:12:40,840 --> 00:12:42,600 Speaker 4: on the floor with a hospital bed where your. 273 00:12:42,520 --> 00:12:45,000 Speaker 5: Lifts, commodes, wheelchairs. 274 00:12:45,480 --> 00:12:47,880 Speaker 4: Then you'll see staff that are their processing the orders, 275 00:12:47,880 --> 00:12:51,880 Speaker 4: answering phones, and scrubs because scrubs is also another part 276 00:12:51,920 --> 00:12:55,760 Speaker 4: of my brand of my line. So pretty much that's 277 00:12:56,040 --> 00:12:58,960 Speaker 4: and then you have sometimes my warehouse is on site. 278 00:12:59,320 --> 00:13:02,439 Speaker 4: Sometimes there are site So that's what a location usually 279 00:13:02,440 --> 00:13:02,800 Speaker 4: looks like. 280 00:13:02,880 --> 00:13:05,120 Speaker 2: It's crazy that you're saying this because I'm just thinking 281 00:13:05,200 --> 00:13:08,680 Speaker 2: I drive past a location not yours, in my like 282 00:13:08,679 --> 00:13:11,800 Speaker 2: down the street from my house every day and I'm 283 00:13:11,840 --> 00:13:14,200 Speaker 2: not going in because it's not But I'm like, oh wait, 284 00:13:14,240 --> 00:13:18,199 Speaker 2: that does exist. That's interesting. I want to know how 285 00:13:18,240 --> 00:13:21,439 Speaker 2: competitive this is because you're doing it. But I'm sure 286 00:13:21,480 --> 00:13:24,440 Speaker 2: there's other people that are trying to compete and get 287 00:13:24,440 --> 00:13:28,080 Speaker 2: these clients and have more customers. How competitive is it 288 00:13:28,160 --> 00:13:28,800 Speaker 2: in this space. 289 00:13:29,559 --> 00:13:32,920 Speaker 4: It's competitive. It's very competitive. However, like I don't look 290 00:13:32,960 --> 00:13:36,440 Speaker 4: at my competition. Why because I'm better than everybody else 291 00:13:36,480 --> 00:13:38,920 Speaker 4: in the industry. The reason why I'm better, the reason 292 00:13:38,960 --> 00:13:41,840 Speaker 4: why we are better is because we service. See in 293 00:13:41,880 --> 00:13:46,280 Speaker 4: the medical industry, service is usually not very great. And 294 00:13:46,360 --> 00:13:48,839 Speaker 4: because I had personal experience of not being cared for, 295 00:13:49,240 --> 00:13:53,200 Speaker 4: I require that from my staff. They know that the 296 00:13:53,280 --> 00:13:56,320 Speaker 4: one reason that they can get fired for without a 297 00:13:56,400 --> 00:13:59,440 Speaker 4: question is if they're nasty or unkind to one of 298 00:13:59,480 --> 00:14:02,120 Speaker 4: my patients. And because of that, I make sure that 299 00:14:02,200 --> 00:14:05,720 Speaker 4: they have honey cones on their lips. When you answer 300 00:14:05,760 --> 00:14:08,080 Speaker 4: my phone, I don't care what moves you're in, you 301 00:14:08,160 --> 00:14:09,520 Speaker 4: must have honey cones on your lips. 302 00:14:09,520 --> 00:14:12,280 Speaker 5: And they know that. And because I also. 303 00:14:12,040 --> 00:14:15,000 Speaker 4: Treat them well, I treat them so well so that 304 00:14:15,280 --> 00:14:18,720 Speaker 4: matter of fact, on my birthday this past birthday, thank 305 00:14:18,720 --> 00:14:22,560 Speaker 4: you so much, I plug into the chat, the company chat, 306 00:14:22,600 --> 00:14:24,920 Speaker 4: and I said, okay, guys, it's my birthday today and 307 00:14:24,960 --> 00:14:26,000 Speaker 4: I have something for you. 308 00:14:26,440 --> 00:14:28,360 Speaker 5: So I gave for the last two years, I gave 309 00:14:28,400 --> 00:14:29,440 Speaker 5: each all of them, the. 310 00:14:29,480 --> 00:14:32,120 Speaker 4: Entire company, one dollar per hour raise, and so a 311 00:14:32,120 --> 00:14:33,440 Speaker 4: lot of the employers are messaging. 312 00:14:33,280 --> 00:14:35,360 Speaker 5: Like who gives someone something for their birthday? 313 00:14:35,960 --> 00:14:38,800 Speaker 4: I do because I believe that you should be kind 314 00:14:38,840 --> 00:14:41,720 Speaker 4: and loving to every person who is taking care of 315 00:14:41,760 --> 00:14:44,480 Speaker 4: you and every person who's around you, and I treat 316 00:14:44,480 --> 00:14:48,800 Speaker 4: them extremely well. So every customer that engages with them, 317 00:14:49,120 --> 00:14:53,120 Speaker 4: I get amazing reviews. And I got the opportunity to 318 00:14:53,120 --> 00:14:58,560 Speaker 4: experience it organically for myself. The delivery drivers in their 319 00:14:58,720 --> 00:15:01,600 Speaker 4: processes demand don't tell them they're coming to my house. 320 00:15:02,080 --> 00:15:04,680 Speaker 4: If I have medication being delivered my mom get her medicine, 321 00:15:04,840 --> 00:15:07,400 Speaker 4: they'll call and they have no idea they're talking to me. 322 00:15:08,040 --> 00:15:09,360 Speaker 5: And it felt so good. 323 00:15:09,960 --> 00:15:12,800 Speaker 4: He was so polite and so kind, and his voice, 324 00:15:12,840 --> 00:15:16,120 Speaker 4: his tone was so loving, and he had not a 325 00:15:16,160 --> 00:15:18,440 Speaker 4: single clue that he's talking to me. And I said, 326 00:15:18,960 --> 00:15:21,520 Speaker 4: this is exactly why I do what I do for 327 00:15:21,640 --> 00:15:22,560 Speaker 4: my staff. 328 00:15:22,680 --> 00:15:26,320 Speaker 6: An illegal alien from Guatemala charged with raping a child 329 00:15:26,360 --> 00:15:30,160 Speaker 6: in Massachusetts. An MS thirteen gang member from Al Salvador 330 00:15:30,400 --> 00:15:34,520 Speaker 6: accused of murdering a Texas man of Venezuelan charged with 331 00:15:34,600 --> 00:15:38,480 Speaker 6: filming and selling child pornography in Michigan. These are just 332 00:15:38,600 --> 00:15:42,360 Speaker 6: some of the heinous migrant criminals caught because of President 333 00:15:42,400 --> 00:15:45,920 Speaker 6: Donald J. Trump's leadership. I'm Christine Noman, the United States 334 00:15:46,000 --> 00:15:50,800 Speaker 6: Secretary of Homeland Security. Under President Trump, attempted illegal border 335 00:15:50,800 --> 00:15:54,360 Speaker 6: crossings are at the lowest levels ever recorded, and over 336 00:15:54,440 --> 00:15:57,640 Speaker 6: one hundred thousand illegal aliens have been arrested. If you 337 00:15:57,720 --> 00:16:01,560 Speaker 6: were here illegally, your next you will be fine nearly 338 00:16:01,640 --> 00:16:05,680 Speaker 6: one thousand dollars a day, imprisoned, and deported. You will 339 00:16:05,720 --> 00:16:09,360 Speaker 6: never return. But if you register using our CBP home 340 00:16:09,400 --> 00:16:12,760 Speaker 6: app and leave now, you could be allowed to return legally. 341 00:16:13,160 --> 00:16:13,960 Speaker 6: Do what's right. 342 00:16:14,520 --> 00:16:15,400 Speaker 5: Leave now. 343 00:16:15,720 --> 00:16:20,480 Speaker 6: Under President Trump, America's laws, border and families will be protected. 344 00:16:20,600 --> 00:16:22,720 Speaker 1: Sponsored by the United States Department of Homeland Security.