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Speaker 1: I'm Bradley Johnson. What's one eight hundred duy away. Not

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Speaker 1: getting behind the wheel after drinking is the best choice,

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Speaker 1: but if you're pulled over, the next best choice it's

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Speaker 1: to call one eight hundred duy away on the twenties.

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Speaker 1: I'm hello, Hi, my name is Stan Lopez. I'm calling

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Speaker 1: from Bank. I was looking to speak with Liz. This

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Speaker 1: is she Liz. I'm with the Customer Care division here

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Speaker 1: at bank. How are you doing today? I'm good, okay, Well,

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Speaker 1: that's great to hear. Listen. The reason for my call

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Speaker 1: is that we noticed your account has been logged onto

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Speaker 1: online more frequently than normal, which we flag it as

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Speaker 1: unusual activity if an account has been logged onto too much.

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Speaker 1: So I just want to follow up with you and

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Speaker 1: make sure everything's okay. I did recently just go on

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Speaker 1: to my account and I was checking it. I was

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Speaker 1: waiting to see like it's a check clear. So actually

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Speaker 1: it was me so all right, Well, looking at my

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Speaker 1: notes here in the last few days, looks like you've

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Speaker 1: logged on more than six times to your account. That

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Speaker 1: sound right, Yeah, No, it's all good. It's me. Actually,

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Speaker 1: would you mind holding on for one second. I just

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Speaker 1: need to speak with my supervisor real quick, okay, no worries,

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Speaker 1: a perfect hang on one second, you're there, yes, okay,

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Speaker 1: hang on one second, okay, I'm back still there, right, okay, yes, sir?

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Speaker 1: Uh yeah. So I spoke to my supervisor and told

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Speaker 1: him what you said, and unfortunately, Liz, we're gonna have

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Speaker 1: to say goodbye to you as a customer. I'm sorry,

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Speaker 1: excuse me? Yeah yeah, according to the bank rules, I

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Speaker 1: guess you're now considered an HMC. So sorry about that.

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Speaker 1: Time to move along. Ah, what is an HMC? What

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Speaker 1: I understand? Well, HMC stands for high maintenance customer. Are

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Speaker 1: you joking? No, I'm not. See. Most people log onto

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Speaker 1: their account one maybe two times a week, and you

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Speaker 1: did it six times, so in our book it's considered

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Speaker 1: high maintenance. I'm just like confused because it's my account, right,

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Speaker 1: I should be able to see it whenever I want to.

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Speaker 1: So why is there? How does that affect you? Guys?

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Speaker 1: In my well, you're logging on quite a bit, and

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Speaker 1: that it doesn't affect you. It doesn't affect you. If

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Speaker 1: I lock, it does sort of affect us the bandwidth

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Speaker 1: issues and all that kind of stuff. So okay, this

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Speaker 1: is this is stupid. This is stupid. It's my account,

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Speaker 1: it's my money. If I want to see it, I

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Speaker 1: have the right to see it. And you labeling me

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Speaker 1: that this is ridiculous. Anyway, we have now deemed you

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Speaker 1: as an HMC and that means you know, well, you

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Speaker 1: didn't get a life. You sound like this is like

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Speaker 1: your favorite thing to do and like you just can't

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Speaker 1: wait to find somebody that logged into their account one

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Speaker 1: too many times and you're like, oh, MEMI can I

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Speaker 1: can I fire them? Like me, hobby high maintenance people

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Speaker 1: are often honor and I don't like having to make

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Speaker 1: these phone calls because I have to deal with people.

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Speaker 1: Get I could feel you grinning right now. I am

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Speaker 1: going to go on Better Business Bureau. I'm gonna go

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Speaker 1: on you name it, I'll fight it, and I'm going

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Speaker 1: to let everyone know that your bank can go eat baggage,

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Speaker 1: right okay, because that's tell you what I'm gonna do, Liz.

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Speaker 1: I'm gonna go ahead and talk to my manager and

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Speaker 1: tell him that Liz thinks she's going to take down

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Speaker 1: a company that's worth billions of dollars. Buy yourself, YELP

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Speaker 1: or whatever. I'll go ahead and tell him that, Okay,

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Speaker 1: you have a good day. Oh no, no no, no, no,

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Speaker 1: you're not leaving me. I'm leaving you. You know what,

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Speaker 1: I want my taking money. I need my money now.

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Speaker 1: I want my business. I want to take it. I'm

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Speaker 1: gonna take it somewhere else. You're not. No, no, You're

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Speaker 1: not kicking me to the curb. I'm taking you to

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Speaker 1: the curb to give me my freaking money, and I

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Speaker 1: want it now. However you need it now, however, you

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Speaker 1: need to justify it to yourself. That's fine to buy it.

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Speaker 1: You guys are losers. You can't handle to be logging

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Speaker 1: into their freaking account like this is stupid. Well, Liz,

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Speaker 1: i'll tell you what. I'm going to give you some

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Speaker 1: information now on how we'll proceed, and you go ahead

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Speaker 1: and try to take down one of the world's biggest

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Speaker 1: financial institutions all by yourself. That'll be fine. No, it's

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Speaker 1: called lawyers, it's called class faction. We'll figure this. I'm

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Speaker 1: sure you will. Listen. Hey, what is your name. I'm

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Speaker 1: gonna need your name. Here's a little badge number or

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Speaker 1: whatever it is, your employee, even month hero. You'll get

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Speaker 1: all that information when I send you an email. Okay,

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Speaker 1: I will I do you even have my email address? Well,

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Speaker 1: we've got all information. You've got too high maintenance for

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Speaker 1: you to look at my email address. Follow It is

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Speaker 1: a little bit of work, but I'm going to send

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Speaker 1: you an email. There's a lot of paperwork to fill out,

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Speaker 1: a lot, an absurd amount of paperwork, and to be honest,

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Speaker 1: that's why we do it. So hopefully you forfeit the

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Speaker 1: money left in your account because you don't fill out

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Speaker 1: the paperwork. Is this even legal what you're doing? This

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Speaker 1: prank or like a pyramid scammer call? What is going on?

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Speaker 1: You got it right the first time with prank because

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Speaker 1: this is actually a prank phone call. I don't think

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Speaker 1: it's legal. What I was just trying to do? I

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Speaker 1: don't what. I'm sorry what this is actually jewel from

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Speaker 1: Brook and Jewel in the morning doing a phone tap

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Speaker 1: on you and your sister shar set you up. It's

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Speaker 1: a joke. Yeah, what she said? She said you getting

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Speaker 1: easily pissed off at customer service calls. Oh man, she's

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Speaker 1: a dead woman. She is a dead woman. Dead woman.

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Speaker 1: That sounds like something an HMC would say. A high

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Speaker 1: maintenance customer would say, alright, God, week up every morning

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Speaker 1: with Jubl Foo taps weekday mornings on the twenties Houben,

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Speaker 1: ninety two point five