WEBVTT - How XpresSpa Converted Airport Spas Into Test Centers: CEO Satzman

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<v Speaker 1>Welcome to the Bloomberg Markets Podcast. I'm Paul Sweeney, along

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<v Speaker 1>with my co host of Bonnie Quinn. Every business day

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<v Speaker 1>we bring you interviews from CEOs, market pros, and Bloomberg experts,

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<v Speaker 1>along with essential market moving news. Find the Bloomberg Markets

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<v Speaker 1>Podcast on Apple podcast or wherever you listen to podcasts,

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<v Speaker 1>and on Bloomberg dot com. This is Bloomberg Markets. I'm

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<v Speaker 1>Carol Master in for Bonnie and Paul on this Wednesday.

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<v Speaker 1>One of the industries we've covered a lot, and understandably so,

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<v Speaker 1>throughout the pandemic is the hospitality industry, anything connected with

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<v Speaker 1>traveling and tourism. Um. The airlines of course have been

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<v Speaker 1>just shut down or closed dramatically. Uh. Their business is

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<v Speaker 1>really just dropped as a result of the pandemic, and

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<v Speaker 1>understandably so well. Our next guest and his company certainly

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<v Speaker 1>plays into this. We're talking about the Express SPA Group

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<v Speaker 1>tickers x sp A. They trade publicly. Uh. It's about

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<v Speaker 1>a hundred and twelve million dollar market cap company. It

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<v Speaker 1>is the world largest airport spat company. I've used them

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<v Speaker 1>at an airport while traveling, and I'm sure you have two. Um,

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<v Speaker 1>so let's get into what their business has been like

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<v Speaker 1>and how they are dealing with the pandemic and what

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<v Speaker 1>the future looks like. Doug Satsman is CEO of Express Spot,

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<v Speaker 1>joining us on the phone in New York City. Doug,

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<v Speaker 1>nice to have you here on Bloomberg. How are you,

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<v Speaker 1>um great, good morning. Thanks care for having us on. Well,

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<v Speaker 1>it's great to have you here. Tell me a little

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<v Speaker 1>bit about what your world has been like. Take me

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<v Speaker 1>back to March and what it's been like since then.

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<v Speaker 1>So in March we all know what happened across our

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<v Speaker 1>community and communities around the world. UM our core business

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<v Speaker 1>has been airports. Spas were the largest global UH SPA

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<v Speaker 1>operator in airports and we were deemed a non essential

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<v Speaker 1>use appropriately so you know, by the end of March

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<v Speaker 1>closed all of our spas down globally UH And then

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<v Speaker 1>we had an idea from our chairman, Bruce Bernstein, could

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<v Speaker 1>we offer COVID testing during this time and leverage the

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<v Speaker 1>real estate we have in the spas. So we started

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<v Speaker 1>a down and dirty project with a small group of

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<v Speaker 1>people and in seventy five days we went from idea

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<v Speaker 1>to concept to pilot and got our first one open

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<v Speaker 1>in June and JFK Terminal four. And since then, we've

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<v Speaker 1>been continuing to roll out express check clinics, which offer

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<v Speaker 1>COVID testing for airport employees, T s A, agents and

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<v Speaker 1>UH anyone who works for the airport as well as

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<v Speaker 1>travelers UM, and we have been expanding around the country.

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<v Speaker 1>We're focusing domestically first and then we can look broader, right,

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<v Speaker 1>So like we're so what's your expectation moving forward? And

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<v Speaker 1>and as you continue to I'm assuming branched out out.

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<v Speaker 1>I know there was a headline, was it just yesterday

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<v Speaker 1>or on Monday that you guys are going to start

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<v Speaker 1>offering on site testing from select cities four NonStop flights.

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<v Speaker 1>I think this was for Hawaii specifically. But how do

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<v Speaker 1>you continue to kind of embrace the environment we are

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<v Speaker 1>and kind of help your company as well as the

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<v Speaker 1>airline industry kind of get back to normal. So what

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<v Speaker 1>we're finding is it's the private companies that are leading

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<v Speaker 1>the way trying to figure out the the best path

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<v Speaker 1>for UM safe travel and returning consumer confidence. So it's

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<v Speaker 1>the airlines, it's testing companies like US and some health

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<v Speaker 1>app companies UM like the Common Paths, who we're partnering

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<v Speaker 1>with to develop a process to partner with the airlines

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<v Speaker 1>and destination cities or states UM and and to connect

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<v Speaker 1>travelers through getting tested and then being able to convey

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<v Speaker 1>their negative results and satisfy getting out of quarantine requirements

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<v Speaker 1>or other requirements to be admitted into you know, a

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<v Speaker 1>country or a state. We started with Hawaii becoming one

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<v Speaker 1>of their trust to testing partners, and then we've had

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<v Speaker 1>several recent announcements with United and with jet Blue and

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<v Speaker 1>with Hawaiian Airlines where we have partnerships now with the

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<v Speaker 1>three airlines to partner with them on select cities. Often

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<v Speaker 1>we're focusing on Hawaii right now, but we're looking to

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<v Speaker 1>Transatlantic destinations and and other destinations around the world. Um so.

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<v Speaker 1>In fact, with jet Blue as an example, UM we

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<v Speaker 1>are opening a second unit in Boston where we already

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<v Speaker 1>have one express check, but we're opening a second one

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<v Speaker 1>in their terminal UH to help facilitate Boston is being

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<v Speaker 1>a hub for them to help open up more travel

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<v Speaker 1>to more destinations and UH and there's other airlines we're

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<v Speaker 1>speaking with as well. But these are the groups that

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<v Speaker 1>are fueling the way. And then we're partnering with the

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<v Speaker 1>airports to get either leverage existing real estate that we

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<v Speaker 1>have from our SPA business, but more often than not,

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<v Speaker 1>we're being offered new spaces that are more more convenient

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<v Speaker 1>for travelers, like presecurity. I have to say the Investment

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<v Speaker 1>Space has written that this has kind of created a

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<v Speaker 1>resurgence and reincarnation for you guys as a company, and

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<v Speaker 1>I do wonder, you know, how does this kind of

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<v Speaker 1>factor into future longer term strategy at this point or

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<v Speaker 1>is this just kind of a stop gap to get through. Uh? Well,

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<v Speaker 1>it started as a stop gap to get through. You know,

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<v Speaker 1>our our business was closed and this was a pivot

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<v Speaker 1>that allowed us to serve the airport community, which where

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<v Speaker 1>we've worked. But what's happened as we've learned through the

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<v Speaker 1>medical side, we are we are developing a new concept

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<v Speaker 1>UM that takes what we've learned from health and wellness,

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<v Speaker 1>our history, what we've learned from medical and are developing

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<v Speaker 1>it to launch next year, which will you know, continue

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<v Speaker 1>with things like testing. It will run alongside Express check UM,

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<v Speaker 1>it could run alongside Express spas, but in a post

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<v Speaker 1>COVID world UM, things have definitely changed, and what travelers

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<v Speaker 1>and employees are looking for are our new services that

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<v Speaker 1>aren't offered at airports, and we're uniquely positioned to deliver

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<v Speaker 1>that with our experience operating in the environment and what

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<v Speaker 1>we've learned now working with doctors in our medical side right.

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<v Speaker 1>And my understanding is you guys doing testing for things

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<v Speaker 1>like the regular flu and mono and offering flu vaccines

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<v Speaker 1>to which is which is pretty fat fascinating How quickly

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<v Speaker 1>just got about twenty seconds here? Twenty five seconds? How quickly? Though?

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<v Speaker 1>Do you you're not abaniting of the SPA business or

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<v Speaker 1>are you? We haven't abandoned the SPA business, but we're

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<v Speaker 1>watching traffic to continue up, and we've been successful in

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<v Speaker 1>raising funds to help fuel future growth expansions um and

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<v Speaker 1>to have a very solid balance sheet for investors to

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<v Speaker 1>to stay in with us. We'll be fascinated to check

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<v Speaker 1>in with you throughout one to uh see how it's

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<v Speaker 1>all going, especially as you guys have pivoted dog. Doug Satsman,

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<v Speaker 1>he is CEO of Express Spa on the phone in

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<v Speaker 1>New York. That's stock by the way down in and

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<v Speaker 1>I'm just going to put that out there, so we've

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<v Speaker 1>got the perfect guest to talk about that. Specifically when

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<v Speaker 1>it comes to investing in wine. He's got an interesting

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<v Speaker 1>platform out there. Orv Goldman is with us CEO at

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<v Speaker 1>Acker and he joins us on the phone in New York,

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<v Speaker 1>or nice to have you here. Uh, you know, tell

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<v Speaker 1>us a little bit about UM, because I've covered what

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<v Speaker 1>you guys are up to over the last couple of years.

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<v Speaker 1>Tell us about because you've got a new wine markets

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<v Speaker 1>an analytics platform. Tell us a little bit about what

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<v Speaker 1>you're doing. Okay, So what we wanted to do was

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<v Speaker 1>we wanted to create a digital data and analytical platform

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<v Speaker 1>to give people invested interested investing in wine, uh, a

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<v Speaker 1>sophisticated tool to really analyze the wine market that does really,

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<v Speaker 1>up to this point, has never existed. There have been

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<v Speaker 1>just some generic wine indexes. But we created the most

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<v Speaker 1>comprehensive wine indexing an analytical tool UM in the market.

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<v Speaker 1>And it's kind of like a Bloomberg for wine. It

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<v Speaker 1>almost sounds like it is hoping. Even that I had

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<v Speaker 1>a thirty five years in financial markets that was very

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<v Speaker 1>friendly with Michael at the beginning of my career. Yes,

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<v Speaker 1>we we we did do it. We created a Bloomberg

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<v Speaker 1>for wine. So before we get into exactly the analytics

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<v Speaker 1>to involved in it, because I am curious about that

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<v Speaker 1>and how it works. Tell me why wine is a

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<v Speaker 1>good investment, So why it's very interesting. Wine is actually

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<v Speaker 1>outside of the SMP. If you take all the asset classes,

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<v Speaker 1>the second best performing asset class over time, and more importantly,

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<v Speaker 1>it is about seven timeless volatile in terms of its

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<v Speaker 1>annual returns than all the equity markets, So it is

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<v Speaker 1>a relatively uh, nonvolatile, high performing asset. The average return

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<v Speaker 1>of wine over fifteen years is almos almost nine and

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<v Speaker 1>a half percent, and um, it's uh, you know for

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<v Speaker 1>people looking to diversify, Uh, it's been a really well

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<v Speaker 1>performing asset class and if you can there's a lot

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<v Speaker 1>of smart money that's involved. And what we've been doing

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<v Speaker 1>is providing a platform for the average consumer to take

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<v Speaker 1>advantage of it. Tell me how it works, because if

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<v Speaker 1>I go to acro wines dot Com, I can certainly

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<v Speaker 1>shop and I can buy wine. But it's a lot

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<v Speaker 1>more than that, is what you're saying. Correct, Yes, So

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<v Speaker 1>it's a basically there's two things. Um, you can take

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<v Speaker 1>any one of our two hundreds uh proprietary wine industries

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<v Speaker 1>to analyze either the broad market or we've broken it

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<v Speaker 1>down to looking at regions looking advantages, looking at specific

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<v Speaker 1>producers and actually looking at any specific wine and you

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<v Speaker 1>can literally compare their its performance against any other wine index,

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<v Speaker 1>any other financial asset, and you could really get into

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<v Speaker 1>the minutia if you will, uh in a very discrete

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<v Speaker 1>way of analyzing uh a particular wine. So just like

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<v Speaker 1>you can on a Bloomberg monel to do with equities,

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<v Speaker 1>you can look at the broader markets, you can look

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<v Speaker 1>at you know, sectors, and then you can look at

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<v Speaker 1>specific stocks and you can compare them. And that's what

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<v Speaker 1>you can now do with wine, which is interesting. So

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<v Speaker 1>you know, when somebody invests in wine, do they actually

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<v Speaker 1>you know, take possession of the bottles? Can they take

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<v Speaker 1>possession of the bottles, do they own them? Can they

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<v Speaker 1>drink them? Or can they sell them? Or they can

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<v Speaker 1>do kind of all of that. They can do all

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<v Speaker 1>of it. So a lot of so uh. You know,

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<v Speaker 1>when you look at the market, there are uh, there

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<v Speaker 1>is a large segment of the market where they from

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<v Speaker 1>investment standpoint, people will buy wine and then have them

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<v Speaker 1>professionally stored and over a period of time of five

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<v Speaker 1>or ten years, and those people then ultimately sell them

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<v Speaker 1>and pick up their capital gate right, and then there

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<v Speaker 1>are those people that like to do that but also

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<v Speaker 1>drink part of their seller and they can just access

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<v Speaker 1>at any time they want from these professional storage of

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<v Speaker 1>facilities and you just call up and say I want

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<v Speaker 1>to drink this wine this week, and you pull it

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<v Speaker 1>and send it to me. And that's that's really how

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<v Speaker 1>it works. It's a combination of all so the data. Obviously,

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<v Speaker 1>the analytics are only as good as the data. It's

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<v Speaker 1>based on where is the data coming from at this

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<v Speaker 1>point and how reliable, I mean, what kind of back

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<v Speaker 1>testing can you do? Because wine can be so fickle.

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<v Speaker 1>You can have a great brand, a great region, but

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<v Speaker 1>you can have an off year and unfortunately, um or

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<v Speaker 1>if I've only got about forty five seconds left, okay,

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<v Speaker 1>so um, you can basically go through and look at

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<v Speaker 1>that specific level of detail on the platform, right, so

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<v Speaker 1>you're you're able to analyze that where you haven't been

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<v Speaker 1>able to do that before. Interesting, But where are you

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<v Speaker 1>getting all the data from? Just quickly, so the data

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<v Speaker 1>I'm sorry, the data, uh comes for all the data

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<v Speaker 1>and we did this specifically and rushing is that we

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<v Speaker 1>have twenty years of actors all data, okay, and we

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<v Speaker 1>represent this year, we were thirty of the global market historically,

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<v Speaker 1>we're so we think it's very representative. We cleaned twenty

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<v Speaker 1>years worth of data, got it, and we got it

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<v Speaker 1>to we have uh, discrete parts of information about the

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<v Speaker 1>data that has my apologies, we've got to run, but

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<v Speaker 1>you've got to come back and do more because I

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<v Speaker 1>find it fascinating. Irv Goldman he CEO at Acker check

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<v Speaker 1>him out at acker wines dot com. So we've definitely

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<v Speaker 1>covered the equity markets on this Wednesday, but let's get

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<v Speaker 1>another check on what's going on when it comes to

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<v Speaker 1>fixed income. Perfect guests to do that. Stephen Kane is

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<v Speaker 1>Group Managing Director portfolio manager at tc W. They've got

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<v Speaker 1>roughly two five billion dollars in assets under management that

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<v Speaker 1>as of the end of the second quarter. He joins

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<v Speaker 1>us on the phone in l A. Stephen, good to

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<v Speaker 1>have you here with us. So getting ready just a

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<v Speaker 1>few more days here in the trading, actually just today

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<v Speaker 1>and tomorrow to wrap up what a year it's been.

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<v Speaker 1>To say the least. When you look at the fixed

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<v Speaker 1>income trade, do you anticipate that there will still be

0:13:08.200 --> 0:13:10.760
<v Speaker 1>a very low rate environment and a lot of easy

0:13:10.800 --> 0:13:15.360
<v Speaker 1>money slashing around? Uh? Well, first of all, thank you

0:13:15.440 --> 0:13:20.280
<v Speaker 1>and good morning, thanks for having me on. And and um, yeah,

0:13:20.360 --> 0:13:25.240
<v Speaker 1>I think the uh it is uh a good time

0:13:25.320 --> 0:13:28.840
<v Speaker 1>to put in the rearview mirror. I uh was reading

0:13:28.880 --> 0:13:31.800
<v Speaker 1>an article this morning actually that summed up pretty well

0:13:31.800 --> 0:13:35.079
<v Speaker 1>that it's been a bowl market for risk assets and

0:13:35.160 --> 0:13:38.400
<v Speaker 1>a bear market for humans. So it's our story. It's

0:13:38.480 --> 0:13:40.920
<v Speaker 1>I've been quoting that story left and right because it

0:13:40.960 --> 0:13:44.120
<v Speaker 1>has stayed with me. I think it ran last week. Um,

0:13:44.160 --> 0:13:47.160
<v Speaker 1>that is that is right in a headline. Yeah, so

0:13:47.200 --> 0:13:50.079
<v Speaker 1>we can we can certainly hope that ends the bear

0:13:50.200 --> 0:13:53.760
<v Speaker 1>market for humans at a minimum. Um. But in terms

0:13:53.760 --> 0:13:57.120
<v Speaker 1>of the financial markets and what we expect going forward,

0:13:57.160 --> 0:14:00.800
<v Speaker 1>I think that um, certainly with rates, UM, I think

0:14:00.800 --> 0:14:03.840
<v Speaker 1>the FAT is very committed to keeping the front end

0:14:03.880 --> 0:14:08.200
<v Speaker 1>of the curve anchored and purchasing assets at a high rate.

0:14:08.320 --> 0:14:13.200
<v Speaker 1>In so I think that certainly volatility and the treasury

0:14:13.240 --> 0:14:15.720
<v Speaker 1>market is likely to be muted, though we do expect

0:14:15.760 --> 0:14:18.080
<v Speaker 1>some upward drift at the long end of the curve

0:14:18.320 --> 0:14:23.000
<v Speaker 1>as inflation pressures begin to build throughout the year. In

0:14:23.120 --> 0:14:27.680
<v Speaker 1>terms of the credit markets, UM, you know, we've pretty

0:14:27.760 --> 0:14:30.360
<v Speaker 1>much round tripped in terms of spreads from where we

0:14:30.360 --> 0:14:33.840
<v Speaker 1>were a year ago. So investment grade spreads are abound

0:14:33.960 --> 0:14:37.960
<v Speaker 1>ninety basis points, high yield spreads around fifty basis points.

0:14:38.040 --> 0:14:40.480
<v Speaker 1>Is you know, if you if you went to sleep

0:14:40.520 --> 0:14:42.200
<v Speaker 1>at the end of last year and woke up today,

0:14:42.440 --> 0:14:45.480
<v Speaker 1>you'd think it was a very quiet year in as

0:14:45.520 --> 0:14:50.000
<v Speaker 1>we know as anything but um is likely to be

0:14:50.240 --> 0:14:53.120
<v Speaker 1>uh certainly less volatile, but we think they're still going

0:14:53.160 --> 0:14:57.920
<v Speaker 1>to be quite a bit of turmoil and winners and

0:14:58.000 --> 0:15:01.920
<v Speaker 1>losers um, you know, in the corporate sector, you know,

0:15:02.040 --> 0:15:04.680
<v Speaker 1>leading to disparate returns. So we do think there's gonna

0:15:04.680 --> 0:15:07.640
<v Speaker 1>be a lot of opportunity for active managers, though the

0:15:07.720 --> 0:15:10.240
<v Speaker 1>overall markets like likely to be a lot less of volatile.

0:15:10.320 --> 0:15:12.360
<v Speaker 1>It's like you were reading into Bloomberg this morning, I'm

0:15:12.360 --> 0:15:16.320
<v Speaker 1>like so impressed, what's interesting, And just to give props

0:15:16.360 --> 0:15:19.400
<v Speaker 1>where it's due. Michael Reagan of Bloomberg Business Week gets

0:15:19.400 --> 0:15:21.200
<v Speaker 1>the story he did. It's been a great year for

0:15:21.200 --> 0:15:23.280
<v Speaker 1>stocks in a bear market for humans. It's just has

0:15:23.320 --> 0:15:25.240
<v Speaker 1>stayed with me since I've read it. And this whole

0:15:25.280 --> 0:15:28.920
<v Speaker 1>idea of you know, investors just again and again ignoring

0:15:29.000 --> 0:15:31.440
<v Speaker 1>the pain of the pandemic and betting on a future

0:15:31.440 --> 0:15:34.120
<v Speaker 1>where companies rely less on labor. And that's something we

0:15:34.240 --> 0:15:36.760
<v Speaker 1>just talked about with Sarah pons Act. Just this kind

0:15:36.760 --> 0:15:39.920
<v Speaker 1>of human capital, it's just not as valuable, uh, and

0:15:40.080 --> 0:15:43.160
<v Speaker 1>companies aren't valuing it as much. And you know the

0:15:43.200 --> 0:15:45.600
<v Speaker 1>expectation that as a result, we might not have as

0:15:45.680 --> 0:15:48.440
<v Speaker 1>much hiring and labors coming back to the workforce next year.

0:15:48.440 --> 0:15:51.480
<v Speaker 1>And I do wonder what that could potentially mean in

0:15:51.600 --> 0:15:57.160
<v Speaker 1>terms of economic momentum. Steve come Well, I think what

0:15:57.240 --> 0:16:00.480
<v Speaker 1>it means is that while you may see the overall

0:16:00.520 --> 0:16:03.360
<v Speaker 1>economy grow at a reasonable pace, you know, it may

0:16:03.400 --> 0:16:06.800
<v Speaker 1>grow low single digits in aggregate, you're going to see

0:16:06.840 --> 0:16:09.160
<v Speaker 1>certain sectors of the economy doing much better than others.

0:16:09.640 --> 0:16:11.760
<v Speaker 1>And I think you're going to see some areas of

0:16:11.800 --> 0:16:15.320
<v Speaker 1>the economy that are under stress right now. Travel, leisure,

0:16:16.000 --> 0:16:19.760
<v Speaker 1>retail continue to face pressure, you know, even though the

0:16:19.840 --> 0:16:23.120
<v Speaker 1>vaccines can to allow them to open up. So we

0:16:23.160 --> 0:16:25.680
<v Speaker 1>think that's going to mean that credit work is going

0:16:25.760 --> 0:16:28.480
<v Speaker 1>to be extremely important. It's going to be important to

0:16:28.480 --> 0:16:30.720
<v Speaker 1>be in the right sectors of the fixed income market

0:16:30.720 --> 0:16:33.840
<v Speaker 1>and the right credits as well. And we think another

0:16:33.920 --> 0:16:37.640
<v Speaker 1>area of the fixed income markets and economy, they're going

0:16:37.640 --> 0:16:40.360
<v Speaker 1>to be affected is commercial real estate? Um, what is

0:16:40.360 --> 0:16:41.920
<v Speaker 1>that going to happen? I mean, I walk up and

0:16:41.960 --> 0:16:43.520
<v Speaker 1>down and I know New York City is maybe a

0:16:43.520 --> 0:16:46.360
<v Speaker 1>city unlike you know, no other, but man, the amount

0:16:46.360 --> 0:16:50.840
<v Speaker 1>of empty space, especially retail space, um, is pretty remarkable.

0:16:50.920 --> 0:16:52.960
<v Speaker 1>And is it Amazon is just gonna eat it all

0:16:53.040 --> 0:16:55.800
<v Speaker 1>up and do distribution centers everywhere? I think not? But

0:16:55.840 --> 0:16:59.040
<v Speaker 1>how do you see it? Well? We think, I mean

0:16:59.160 --> 0:17:02.960
<v Speaker 1>the trail addition away from retail has been going on

0:17:03.040 --> 0:17:07.320
<v Speaker 1>for some period of time and accelerated the trend to

0:17:07.359 --> 0:17:11.600
<v Speaker 1>e commerce. And we're seeing, um, you know, the retail

0:17:11.640 --> 0:17:14.040
<v Speaker 1>sector under quite a bit of stress and a lot

0:17:14.119 --> 0:17:17.480
<v Speaker 1>of retailers, um, you know, going bankrupt, and we think

0:17:17.520 --> 0:17:20.879
<v Speaker 1>that is going to lead to defaults and bankruptcies, you

0:17:20.920 --> 0:17:24.280
<v Speaker 1>know in retail malls, particularly the B and C ones.

0:17:24.400 --> 0:17:27.920
<v Speaker 1>I think the you know, the A class retail properties

0:17:27.960 --> 0:17:30.520
<v Speaker 1>will find a way to repurpose their space and and

0:17:30.960 --> 0:17:34.200
<v Speaker 1>uh stay uh, stay relevant if you will. But there

0:17:34.400 --> 0:17:36.160
<v Speaker 1>is going to be quite a bit of stress in

0:17:36.040 --> 0:17:38.560
<v Speaker 1>the in the retail area. And we also think in

0:17:38.560 --> 0:17:40.919
<v Speaker 1>in the office area. The world from home friend, we

0:17:41.000 --> 0:17:44.320
<v Speaker 1>think is one that's here to stay. And um, you're

0:17:44.320 --> 0:17:48.520
<v Speaker 1>already beginning to see vacancies uh increase in some urban

0:17:50.040 --> 0:17:52.399
<v Speaker 1>business districts, and we think that is also going to

0:17:52.520 --> 0:17:55.040
<v Speaker 1>lead to some pressure and commercial real estates. I'm going

0:17:55.080 --> 0:17:56.639
<v Speaker 1>to put out another story on Twitter that I think

0:17:56.680 --> 0:17:58.399
<v Speaker 1>you might kind of interesting, and it talks about the

0:17:58.400 --> 0:18:00.919
<v Speaker 1>big COVID changes in the world economy or only just beginning,

0:18:00.920 --> 0:18:03.040
<v Speaker 1>and just kind of goes through some of them and

0:18:03.080 --> 0:18:05.720
<v Speaker 1>the impact it will be by our and UH Curry

0:18:05.840 --> 0:18:07.960
<v Speaker 1>and UH some of the other members of the Bloomberg team,

0:18:08.000 --> 0:18:10.600
<v Speaker 1>which is I think again another must read. Steve Kane,

0:18:10.640 --> 0:18:12.919
<v Speaker 1>thank you so much, Group Managing director of at TCW.

0:18:13.119 --> 0:18:17.600
<v Speaker 1>Joining us on the phone from Los Angeles, and we're

0:18:17.600 --> 0:18:20.000
<v Speaker 1>just getting ready to wrap up here on Bloomberg Markets.

0:18:20.000 --> 0:18:22.480
<v Speaker 1>Carol Masser in for Paul and Vonnie, but we have

0:18:22.480 --> 0:18:26.640
<v Speaker 1>a great guest to wrap up our program on this Wednesday,

0:18:26.760 --> 0:18:31.440
<v Speaker 1>and it has to do with something known as offsite dining.

0:18:32.160 --> 0:18:35.399
<v Speaker 1>I hadn't heard about this, but apparently it is a

0:18:35.600 --> 0:18:38.399
<v Speaker 1>new thing. So let's talk about this because it's a

0:18:38.440 --> 0:18:42.760
<v Speaker 1>growing thing and it's impacting certainly a market that we

0:18:42.840 --> 0:18:47.119
<v Speaker 1>know has been really impacted by the pandemic specifically, So

0:18:47.200 --> 0:18:52.000
<v Speaker 1>let's get into it with Michael montag montagon No excuse me,

0:18:52.240 --> 0:18:54.840
<v Speaker 1>Michael montagon O. He is CEO of Kitchens United and

0:18:54.920 --> 0:18:57.800
<v Speaker 1>he joins us on the phone in Los Angeles. Michael,

0:18:57.880 --> 0:19:00.680
<v Speaker 1>it's nice to have you here with us. UM tell

0:19:00.800 --> 0:19:03.000
<v Speaker 1>us remind our audience a little bit of what you

0:19:03.040 --> 0:19:05.240
<v Speaker 1>are doing, because we've definitely talked about it here at Bloomberg,

0:19:05.320 --> 0:19:07.560
<v Speaker 1>but remind our audience what you guys are off to

0:19:07.760 --> 0:19:10.479
<v Speaker 1>and when it comes to this whole growing world of

0:19:10.480 --> 0:19:14.800
<v Speaker 1>off premise dining. Thank you, Carol, and it's great to

0:19:14.800 --> 0:19:17.800
<v Speaker 1>be here. Thank you for having me on UM. Yeah.

0:19:17.920 --> 0:19:22.199
<v Speaker 1>Look are our business is focused on a tool to

0:19:22.400 --> 0:19:26.720
<v Speaker 1>enable existing restaurant brands to capture what is a changing

0:19:26.840 --> 0:19:31.520
<v Speaker 1>consumer preference towards off premise UM that entails for us

0:19:32.640 --> 0:19:36.440
<v Speaker 1>UH providing a CAPEX lightway for restaurant brands to expand

0:19:36.480 --> 0:19:40.520
<v Speaker 1>into new trade areas, which in our centers we have

0:19:40.680 --> 0:19:44.080
<v Speaker 1>kitchen centers that generally have ten to fifteen restaurant brands

0:19:44.080 --> 0:19:46.560
<v Speaker 1>that operate within them in their own four wall units.

0:19:47.160 --> 0:19:49.359
<v Speaker 1>And part of that value proposition that we offer is

0:19:49.400 --> 0:19:53.000
<v Speaker 1>not only a way to stand up a restaurant in

0:19:53.000 --> 0:19:55.639
<v Speaker 1>a new trade area and in a fraction of the

0:19:55.680 --> 0:19:58.879
<v Speaker 1>capex investment in time, but also while they cook their

0:19:58.880 --> 0:20:03.120
<v Speaker 1>own food to ensure there is consistency and the quality

0:20:03.680 --> 0:20:07.520
<v Speaker 1>of the cuisine. We handle most everything else, from cleaning

0:20:07.520 --> 0:20:09.560
<v Speaker 1>and sanitization to management at the front of the house.

0:20:09.600 --> 0:20:12.600
<v Speaker 1>And then we have a consumer marketing channel that enables

0:20:12.640 --> 0:20:15.840
<v Speaker 1>consumers to order from more than one concept. So if

0:20:15.840 --> 0:20:18.760
<v Speaker 1>you have different taste preferences within your household, whether that's

0:20:19.200 --> 0:20:21.000
<v Speaker 1>you know, my son wanting pizza for the night, but

0:20:21.119 --> 0:20:24.000
<v Speaker 1>my wife wanting sushi and and I wanting salad, you

0:20:24.040 --> 0:20:26.280
<v Speaker 1>can order that under one ticket. And so we deliver

0:20:26.320 --> 0:20:29.320
<v Speaker 1>a fair amount of volume to our restaurant partners that

0:20:29.359 --> 0:20:32.520
<v Speaker 1>occupy our premises as well. Um. So that's the general

0:20:32.520 --> 0:20:35.560
<v Speaker 1>business model and how what we're doing through this time

0:20:35.640 --> 0:20:40.399
<v Speaker 1>to help enable restaurants to navigate these very challenging times.

0:20:40.640 --> 0:20:42.800
<v Speaker 1>You know, and I know you have been raising capital

0:20:42.840 --> 0:20:45.560
<v Speaker 1>as well in terms of, uh, you know, supporting your

0:20:45.600 --> 0:20:47.439
<v Speaker 1>expansion plans. Tell us about the growth that you have

0:20:47.480 --> 0:20:50.840
<v Speaker 1>been seeing, and I am curious about, particularly in the pandemic,

0:20:51.200 --> 0:20:55.560
<v Speaker 1>what kind of growth you've seen. Yeah, Look, we're very

0:20:55.600 --> 0:20:59.280
<v Speaker 1>fortunate that our facilities are full. Um, we have great

0:20:59.320 --> 0:21:03.119
<v Speaker 1>restaurant nurs um that we operate hand in hand with

0:21:03.400 --> 0:21:06.439
<v Speaker 1>and and they're doing quite well through this. Through this

0:21:06.480 --> 0:21:10.040
<v Speaker 1>time period as well, we've been laser focused on our

0:21:10.080 --> 0:21:13.880
<v Speaker 1>own unit economics and building a foundational business that can

0:21:13.920 --> 0:21:17.000
<v Speaker 1>scale UM. At the same time, critical to that is

0:21:17.080 --> 0:21:21.560
<v Speaker 1>making sure that our restaurant partners operate profitably within our

0:21:21.600 --> 0:21:26.960
<v Speaker 1>sites as well. We are very fortunate that Google Ventures

0:21:27.040 --> 0:21:30.240
<v Speaker 1>g V is the largest shareholder in the company, alongside

0:21:30.640 --> 0:21:33.760
<v Speaker 1>you know, great blue chip investors like Fidelity Investments and

0:21:33.840 --> 0:21:37.520
<v Speaker 1>large real estate funds like ours, our Reality and Difico

0:21:37.560 --> 0:21:40.600
<v Speaker 1>West UM. And you know, as we continue to grow

0:21:40.640 --> 0:21:43.479
<v Speaker 1>and scale our business, uh, you know, we intend to

0:21:43.520 --> 0:21:47.200
<v Speaker 1>continue to lean on the capital markets to help fund

0:21:47.200 --> 0:21:49.520
<v Speaker 1>our expansion as we enter into our serious ce rays

0:21:49.560 --> 0:21:51.440
<v Speaker 1>in the middle part of the next year. So you're

0:21:51.440 --> 0:21:54.600
<v Speaker 1>in Chicago, Pasadena, Scottsdale, Austin. If I'm looking at your

0:21:54.640 --> 0:21:57.520
<v Speaker 1>website and reading it correctly, and to me it almost

0:21:57.560 --> 0:22:02.159
<v Speaker 1>sounds like kind of a new hey, new version and

0:22:02.320 --> 0:22:07.560
<v Speaker 1>innovative take on food courts. Yeah, exactly right. You know,

0:22:07.720 --> 0:22:11.360
<v Speaker 1>our focus, you know, through our our existing facilities has

0:22:11.400 --> 0:22:16.280
<v Speaker 1>been driving consumer preference UM to our restaurant brands UM

0:22:17.119 --> 0:22:20.000
<v Speaker 1>in the way that consumers wanted and you know, this

0:22:20.119 --> 0:22:24.320
<v Speaker 1>whole idea of off premise certainly has accelerated through COVID,

0:22:24.440 --> 0:22:28.359
<v Speaker 1>but there's really nothing new. We are consider ourselves to

0:22:28.400 --> 0:22:32.800
<v Speaker 1>be a pioneer in the industry being founded. Uh and

0:22:33.040 --> 0:22:35.640
<v Speaker 1>you know part of that when we got into this,

0:22:35.880 --> 0:22:40.760
<v Speaker 1>we saw the trends, the trends Worth Calgary every year

0:22:40.800 --> 0:22:43.320
<v Speaker 1>for delivery for the years leading up to COVID. And

0:22:43.400 --> 0:22:46.200
<v Speaker 1>you look at the trends elsewhere around the world, whether

0:22:46.200 --> 0:22:48.760
<v Speaker 1>it's the Middle East or Asia, parts of Europe that

0:22:48.760 --> 0:22:52.840
<v Speaker 1>have seen delivery penetration to the tune of plus, while

0:22:52.880 --> 0:22:54.840
<v Speaker 1>we in the US have seen that, you know, not

0:22:54.880 --> 0:22:58.960
<v Speaker 1>including drive around seven to and so there was there

0:22:59.000 --> 0:23:01.720
<v Speaker 1>we were lagging the rest of the world. And clearly

0:23:01.760 --> 0:23:04.520
<v Speaker 1>with the trends that we saw from retail over the

0:23:04.560 --> 0:23:08.720
<v Speaker 1>past decade, that consumer preference for convenience and nomini channel,

0:23:09.680 --> 0:23:13.560
<v Speaker 1>with the market power and growing strength of millennials and

0:23:14.200 --> 0:23:17.240
<v Speaker 1>gen z um that there would be new ways that

0:23:17.359 --> 0:23:20.000
<v Speaker 1>consumers would and new areas where consumers would like to

0:23:20.040 --> 0:23:24.240
<v Speaker 1>consume their food that proved to be accelerated through COVID.

0:23:24.720 --> 0:23:28.240
<v Speaker 1>UM it was definitely jarring uh too many UM. I

0:23:28.280 --> 0:23:32.320
<v Speaker 1>think uh that as adoption curve stays the same. We're

0:23:32.320 --> 0:23:36.199
<v Speaker 1>on a very steep slope of it, but you know,

0:23:36.320 --> 0:23:39.399
<v Speaker 1>we have been a tool in that process where like

0:23:39.560 --> 0:23:41.640
<v Speaker 1>you said on on what is more of a traditional

0:23:41.640 --> 0:23:44.679
<v Speaker 1>food corp but one in a virtual nature that allows

0:23:44.720 --> 0:23:48.320
<v Speaker 1>consumers to have choice and allows restaurant brands to drive

0:23:48.359 --> 0:23:50.800
<v Speaker 1>the same volume through smaller flipmrints. Hey, listen, I do

0:23:50.840 --> 0:23:52.520
<v Speaker 1>wonder Michael, and we've just got about a minute and

0:23:52.560 --> 0:23:55.520
<v Speaker 1>a half left here. I mean, will you say yes

0:23:55.600 --> 0:23:57.800
<v Speaker 1>to anybody in terms of restaurants or do you think

0:23:57.840 --> 0:24:00.560
<v Speaker 1>about kind of the mix that you are offering at

0:24:00.560 --> 0:24:04.639
<v Speaker 1>a specific location. You know, it's an excellent question, Carol.

0:24:04.960 --> 0:24:08.040
<v Speaker 1>We're very data focused as a company, is not surprising

0:24:08.040 --> 0:24:12.280
<v Speaker 1>when you're largist shareholders Google Ventures UM we we we

0:24:12.280 --> 0:24:15.760
<v Speaker 1>we you know, tailor or curate our facilities in a

0:24:15.800 --> 0:24:19.080
<v Speaker 1>way that we're providing ultimate choice to our end consumer,

0:24:19.560 --> 0:24:22.760
<v Speaker 1>but also work with brands that we know can be

0:24:22.840 --> 0:24:25.520
<v Speaker 1>successful in that particular trade area. And so yes, we

0:24:25.560 --> 0:24:29.680
<v Speaker 1>are looking for a cohesive group of brands UM that

0:24:29.800 --> 0:24:33.240
<v Speaker 1>are synergistic to each other and provide the end consumer,

0:24:33.520 --> 0:24:36.520
<v Speaker 1>you know, ultimate choice and not to be cliche to

0:24:36.560 --> 0:24:39.679
<v Speaker 1>our brand of Kitsch United mix, but you know a

0:24:39.720 --> 0:24:42.760
<v Speaker 1>healthy mix of different options. That's really cool. Um, I

0:24:42.760 --> 0:24:45.359
<v Speaker 1>don't see New York on it. It just quickly thirty seconds.

0:24:45.440 --> 0:24:47.240
<v Speaker 1>Is New York something you guys would consider? Is that

0:24:47.320 --> 0:24:50.120
<v Speaker 1>kind of just a tough market to come into very

0:24:50.200 --> 0:24:54.560
<v Speaker 1>very quickly if you could. We absolutely are coming to

0:24:54.880 --> 0:24:57.679
<v Speaker 1>New York City. We're under construction at a site in

0:24:58.840 --> 0:25:02.760
<v Speaker 1>man h Anhattan and it's you. We're excited to serve

0:25:02.800 --> 0:25:05.240
<v Speaker 1>the people in New York City very very soon. All right,

0:25:05.400 --> 0:25:07.720
<v Speaker 1>very cool? Um, Michael, come back because I'd love to

0:25:07.720 --> 0:25:09.800
<v Speaker 1>hear more on what you guys are doing in and

0:25:09.840 --> 0:25:12.760
<v Speaker 1>hear more as you continue to grow. Michael Montagan. Oh,

0:25:12.840 --> 0:25:16.399
<v Speaker 1>he is CEO at Kitchen's United. Really interesting take in

0:25:16.520 --> 0:25:18.960
<v Speaker 1>terms of what they are doing and bringing different restaurant

0:25:19.000 --> 0:25:21.960
<v Speaker 1>brands together under one roof. Joining us on the phone

0:25:21.960 --> 0:25:24.840
<v Speaker 1>from Los Angeles. All right, that'll do it for this

0:25:25.000 --> 0:25:28.200
<v Speaker 1>edition of Bloomberg Markets. Carol Masser in for Paul Sweeney

0:25:28.200 --> 0:25:32.760
<v Speaker 1>and Bonnie Quinn. Thanks for listening to Bloomberg Markets podcast.

0:25:32.920 --> 0:25:36.280
<v Speaker 1>You can subscribe and listen to interviews at Apple Podcasts

0:25:36.400 --> 0:25:39.639
<v Speaker 1>or whatever a podcast platform you prefer. I'm Bonnie Quinn

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<v Speaker 1>I'm on Twitter at Bonnie Quinn and Paul Sweeney. I'm

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<v Speaker 1>on Twitter at pt Sweeney. Before the podcast, you can

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<v Speaker 1>always catch us worldwide at Bloomberg Radio