1 00:00:00,400 --> 00:00:03,880 Speaker 1: It's another jewbile phone frame Mornings on the twenties. 2 00:00:09,920 --> 00:00:13,160 Speaker 2: Hello, Hi, my name is Trevor. I'm calling for Infinity 3 00:00:13,520 --> 00:00:15,720 Speaker 2: and I was looking for our customer. 4 00:00:15,520 --> 00:00:19,280 Speaker 3: Carly, yes speaking, Yeah, Hi Carly. 5 00:00:19,720 --> 00:00:21,360 Speaker 2: So I have your report in front of me, and 6 00:00:21,360 --> 00:00:23,200 Speaker 2: it says that you've been having problems with your internet 7 00:00:23,239 --> 00:00:24,960 Speaker 2: and you've been trying to get a hold of somebody. 8 00:00:26,040 --> 00:00:28,479 Speaker 1: Yes, I don't know what's going on over there because 9 00:00:28,520 --> 00:00:31,840 Speaker 1: I've been calling and emailing and texting and doing whatever 10 00:00:32,000 --> 00:00:34,279 Speaker 1: the hell all of you want me to do. It's 11 00:00:34,320 --> 00:00:36,720 Speaker 1: been two weeks. My internet has been out. I can't 12 00:00:36,720 --> 00:00:37,519 Speaker 1: as my emails. 13 00:00:38,120 --> 00:00:41,519 Speaker 2: Okay, so I'm new here. Well, I will want to 14 00:00:41,640 --> 00:00:44,159 Speaker 2: escalate your phone call to a manager, So if you 15 00:00:44,159 --> 00:00:49,280 Speaker 2: could please hold for one second. Okay, fine, okay, one second. 16 00:00:55,200 --> 00:00:55,440 Speaker 3: Hello. 17 00:00:56,640 --> 00:00:59,880 Speaker 2: Hi, this is Trevor calling from Trinity. I was looking 18 00:00:59,920 --> 00:01:01,000 Speaker 2: for or customer Derek. 19 00:01:02,640 --> 00:01:03,320 Speaker 3: Yeah, this is me. 20 00:01:03,760 --> 00:01:06,480 Speaker 2: Yeah, yes, Hi, I heard so I have a I'm 21 00:01:06,560 --> 00:01:09,320 Speaker 2: calling from customer service because apparently there's some sort of 22 00:01:09,360 --> 00:01:11,360 Speaker 2: an issue with your internet. 23 00:01:12,720 --> 00:01:12,959 Speaker 3: Yeah. 24 00:01:13,000 --> 00:01:15,840 Speaker 4: I mean, I don't know what's going on, but like 25 00:01:15,920 --> 00:01:18,000 Speaker 4: this has been a couple of weeks now, like the 26 00:01:18,160 --> 00:01:21,080 Speaker 4: internet it doesn't work. I mean how many times do 27 00:01:21,080 --> 00:01:22,720 Speaker 4: you have to call you guys anama of you guys 28 00:01:22,760 --> 00:01:23,480 Speaker 4: before you fix this? 29 00:01:23,800 --> 00:01:26,040 Speaker 2: That's so crazy, because like I've had a couple of 30 00:01:26,160 --> 00:01:29,080 Speaker 2: calls today with the customer who has similar issue as 31 00:01:29,120 --> 00:01:31,319 Speaker 2: to you. So I don't know what it is. But 32 00:01:31,480 --> 00:01:34,840 Speaker 2: also I'm new, I just started here, and so I 33 00:01:34,840 --> 00:01:37,840 Speaker 2: would like to escalate your phone call to a manager. 34 00:01:38,800 --> 00:01:41,120 Speaker 4: Yeah, I mean I appreciate that, because like this needs 35 00:01:41,160 --> 00:01:42,560 Speaker 4: to be fixed, like today. 36 00:01:42,560 --> 00:01:44,800 Speaker 2: You feel what in mine? I could place you on 37 00:01:44,840 --> 00:01:47,160 Speaker 2: a brief hold. 38 00:01:46,720 --> 00:01:48,559 Speaker 3: All right, as long as we can get this figured out. 39 00:01:48,440 --> 00:01:50,360 Speaker 2: Man, would you like me to do that now? 40 00:01:51,880 --> 00:01:59,760 Speaker 3: Yes? Yes, let's get it over with. Let's get moving. Hello. Well, hi, Hi, 41 00:02:00,000 --> 00:02:02,240 Speaker 3: this is Carly. You called me? Is this the man 42 00:02:02,280 --> 00:02:04,880 Speaker 3: I'm seeing? The manager? The man? 43 00:02:05,080 --> 00:02:05,160 Speaker 2: No? 44 00:02:05,280 --> 00:02:09,639 Speaker 3: I'm wait what I thought you were the manager? I'm 45 00:02:09,639 --> 00:02:11,880 Speaker 3: the man? No, no, no, I'm who are you? 46 00:02:12,639 --> 00:02:12,799 Speaker 4: Am? 47 00:02:12,840 --> 00:02:15,639 Speaker 3: I still on the line with like the internet provider? 48 00:02:16,360 --> 00:02:18,360 Speaker 1: I well, I was, I was on the line with 49 00:02:18,360 --> 00:02:21,440 Speaker 1: the internet provider. I'm looking for I'm supposed to be 50 00:02:21,440 --> 00:02:24,520 Speaker 1: connected to a manager to escalate an issue. 51 00:02:26,040 --> 00:02:28,919 Speaker 3: That's exactly what happened to me. What the hell? I've 52 00:02:29,000 --> 00:02:35,720 Speaker 3: never heard of anything like this happening. Hello, Hello, Hello, hello, hello, Hello, 53 00:02:35,800 --> 00:02:36,680 Speaker 3: are you the manager? 54 00:02:37,680 --> 00:02:41,440 Speaker 2: No, this is Trevor. I worked for Trinity dot com. 55 00:02:41,760 --> 00:02:44,760 Speaker 2: And who is this? 56 00:02:44,760 --> 00:02:50,200 Speaker 4: This is Carly. You called me Trevor, Derek. I'm on 57 00:02:50,280 --> 00:02:51,639 Speaker 4: the line too for some reason. 58 00:02:53,560 --> 00:02:55,720 Speaker 2: So I spoke to both of you guys just a 59 00:02:55,760 --> 00:02:58,320 Speaker 2: second ago, and I put you on a brief hold 60 00:02:58,680 --> 00:03:01,760 Speaker 2: to speak to my manager because you're both having problems 61 00:03:01,760 --> 00:03:02,560 Speaker 2: with your internet. 62 00:03:03,160 --> 00:03:04,600 Speaker 3: Yeah, you put us on hold together. 63 00:03:05,080 --> 00:03:07,880 Speaker 2: Okay, So I'm sorry you guys. Like I'm new here, 64 00:03:08,040 --> 00:03:10,040 Speaker 2: like I said, and I just spoke to both of 65 00:03:10,040 --> 00:03:12,760 Speaker 2: you separately, but like then I put you on hold, 66 00:03:12,919 --> 00:03:15,960 Speaker 2: but then somehow I put you guys together, and then 67 00:03:16,080 --> 00:03:18,880 Speaker 2: I'm also here. So you guys, I think we're stuck 68 00:03:18,919 --> 00:03:21,840 Speaker 2: on hold and I don't know how to get out. 69 00:03:22,880 --> 00:03:24,360 Speaker 1: We're all stuck on hold together. 70 00:03:25,160 --> 00:03:27,799 Speaker 2: Yeah, I think right now we should band together, because 71 00:03:27,840 --> 00:03:29,519 Speaker 2: like I don't know how to get off of hold, 72 00:03:29,520 --> 00:03:30,520 Speaker 2: and what are we gonna do? 73 00:03:31,880 --> 00:03:33,840 Speaker 3: Band together? Band together? 74 00:03:35,880 --> 00:03:40,880 Speaker 2: Talking about well, I don't know how you guys got 75 00:03:40,920 --> 00:03:43,080 Speaker 2: on hold together. And then also I don't know how 76 00:03:43,120 --> 00:03:45,760 Speaker 2: I got into your hold, and so now I think 77 00:03:45,800 --> 00:03:48,280 Speaker 2: we're all stuck here, and like I don't know how 78 00:03:48,320 --> 00:03:50,400 Speaker 2: to get out because nobody can hear us because we're 79 00:03:50,400 --> 00:03:53,520 Speaker 2: on hold together, and like, what if nobody finds us? 80 00:03:54,560 --> 00:03:58,280 Speaker 4: Dude, I'm going to hang up and call back and 81 00:03:58,320 --> 00:04:00,440 Speaker 4: try to get somebody that actually knows what they're doing. 82 00:04:00,640 --> 00:04:03,000 Speaker 2: You can't hang up. You can't hang up because we're 83 00:04:03,000 --> 00:04:03,480 Speaker 2: stuck here. 84 00:04:04,000 --> 00:04:06,040 Speaker 1: I'm going to hang up to and find somebody who 85 00:04:06,160 --> 00:04:08,200 Speaker 1: isn't arraging, incompetent. 86 00:04:07,800 --> 00:04:10,560 Speaker 3: Who not stuck here. Man, what are you talking? Oh? 87 00:04:10,720 --> 00:04:12,880 Speaker 2: I forgot to tell you don't hang up here. I 88 00:04:12,920 --> 00:04:15,240 Speaker 2: forgot to tell you. Guys, this is actually a phone brank, 89 00:04:15,400 --> 00:04:16,960 Speaker 2: and this is Jubil from the Jubil Show doing a 90 00:04:16,960 --> 00:04:19,320 Speaker 2: phone brank on you and your coworker and your roommate. 91 00:04:19,360 --> 00:04:20,560 Speaker 2: Stacy set you guys up. 92 00:04:21,800 --> 00:04:22,559 Speaker 3: Oh my god. 93 00:04:23,320 --> 00:04:24,839 Speaker 2: She said that both of you guys have been telling 94 00:04:24,839 --> 00:04:26,839 Speaker 2: her about the trouble you're having with your internet and 95 00:04:26,839 --> 00:04:27,720 Speaker 2: wanted to mess with you. 96 00:04:28,880 --> 00:04:32,520 Speaker 3: Oh my god. Wow, that was one of the weirdest 97 00:04:32,520 --> 00:04:36,280 Speaker 3: things ever been through. Oh my god. Yeah, Like, nice 98 00:04:36,279 --> 00:04:39,120 Speaker 3: to meet you. I guess nice to meet you too. 99 00:04:39,640 --> 00:04:42,800 Speaker 2: So nice to meet guys, like know that we're stuck 100 00:04:42,839 --> 00:04:43,760 Speaker 2: here together forever. 101 00:04:46,200 --> 00:04:48,560 Speaker 3: Wake up every morning with Jubile phone pranks,