1
00:00:04,640 --> 00:00:08,000
Speaker 1: Ronan. You can never assume and diagnosis. That's the problem.

2
00:00:08,039 --> 00:00:10,920
Speaker 1: You've got to do things step by step. It's painstaking

3
00:00:10,960 --> 00:00:20,560
Speaker 1: the time, the Car Doctor. I have a full three

4
00:00:20,600 --> 00:00:25,080
Speaker 1: Lincoln cound car that making a grumbling noise. One it's

5
00:00:25,079 --> 00:00:28,560
Speaker 1: about forty five, goes the shift up? If you tap

6
00:00:28,600 --> 00:00:32,160
Speaker 1: the brake pedal, does the problem go away? Actually, Welcome

7
00:00:32,280 --> 00:00:35,320
Speaker 1: to the radio home of ron Ania the Car Doctor,

8
00:00:35,640 --> 00:00:39,839
Speaker 1: since this is where car owners the world overturned to

9
00:00:40,240 --> 00:00:44,480
Speaker 1: for their definitive opinion on automotive repair. If your mechanics

10
00:00:44,520 --> 00:00:47,040
Speaker 1: giving you a busy signal, pick up the phone and

11
00:00:47,159 --> 00:00:50,440
Speaker 1: call in. The garage doors are open, but I am

12
00:00:50,479 --> 00:00:52,800
Speaker 1: here to take your calls at eight five five five

13
00:00:52,840 --> 00:01:00,120
Speaker 1: six and now running. I guess there's two way is

14
00:01:00,200 --> 00:01:02,800
Speaker 1: to tell this story. One is from the side of

15
00:01:02,800 --> 00:01:05,880
Speaker 1: the repair shop. You're a repair shop and you're trying

16
00:01:05,920 --> 00:01:08,639
Speaker 1: to be the best You're trying to be the most

17
00:01:08,720 --> 00:01:13,400
Speaker 1: complete diagnostician facility you can possibly be. And you go

18
00:01:13,440 --> 00:01:17,040
Speaker 1: out and you purchase I don't know, one to three

19
00:01:17,080 --> 00:01:19,560
Speaker 1: different scan tools because you want a variety, You want

20
00:01:19,600 --> 00:01:21,600
Speaker 1: to sort of have something to pick and choose from.

21
00:01:21,600 --> 00:01:24,080
Speaker 1: And not every scan tool does everything. And that's just

22
00:01:24,120 --> 00:01:27,240
Speaker 1: a common fact in the business today. And you come

23
00:01:27,319 --> 00:01:31,560
Speaker 1: up against the vehicle that maybe two of your scan

24
00:01:31,640 --> 00:01:35,200
Speaker 1: tools has the software to do what you wanted to do,

25
00:01:35,280 --> 00:01:38,240
Speaker 1: to test what you wanted to test, but it doesn't work,

26
00:01:38,280 --> 00:01:40,200
Speaker 1: and the other scan tool just doesn't even acknowledge that

27
00:01:40,240 --> 00:01:44,400
Speaker 1: the system exists. Or maybe you're a consumer and you've

28
00:01:44,400 --> 00:01:47,720
Speaker 1: been going to Bob's garage and you know, for the

29
00:01:47,760 --> 00:01:51,080
Speaker 1: past twenty five years, Bob has been your guy, and

30
00:01:51,320 --> 00:01:54,600
Speaker 1: Bob's made an investment in tools, and one day he

31
00:01:54,640 --> 00:01:56,480
Speaker 1: has to turn around and tell it to you. Hey,

32
00:01:56,560 --> 00:02:00,640
Speaker 1: you know, I just I can't test this system. What

33
00:02:00,760 --> 00:02:03,880
Speaker 1: happens that that puts you, as the consumer in a spot,

34
00:02:03,920 --> 00:02:07,200
Speaker 1: and that puts Bob in a spot. I've got the solution,

35
00:02:07,360 --> 00:02:09,239
Speaker 1: and I don't want to get started telling the story

36
00:02:09,320 --> 00:02:11,919
Speaker 1: just yet, but I want to welcome our guest this

37
00:02:12,000 --> 00:02:14,280
Speaker 1: first portion of the show. He's Harland Siegeley is the

38
00:02:14,320 --> 00:02:17,079
Speaker 1: vice president of distribution over at Opus I v S.

39
00:02:17,120 --> 00:02:18,840
Speaker 1: And he's been with us many many times before and

40
00:02:18,880 --> 00:02:22,760
Speaker 1: I consider him a friend and a cohort in the industry. Harlan,

41
00:02:22,840 --> 00:02:27,959
Speaker 1: welcome back, Ryan. I do appreciate it. Likewise, thank you

42
00:02:28,000 --> 00:02:30,680
Speaker 1: for the invitation. You're very welcome. You know. I recently

43
00:02:30,760 --> 00:02:33,040
Speaker 1: had a and that's what generated this this our our

44
00:02:33,080 --> 00:02:38,440
Speaker 1: our conversation today. I recently had aen GMC Canyon, which

45
00:02:38,480 --> 00:02:41,720
Speaker 1: is the GMC version of a Chevy Colorado with the

46
00:02:41,720 --> 00:02:44,440
Speaker 1: three point six Leader V six in it, and I

47
00:02:44,520 --> 00:02:46,720
Speaker 1: was doing some variable valve timing work. That was, it

48
00:02:46,760 --> 00:02:51,000
Speaker 1: had set a P double fault code exhaust side left

49
00:02:51,040 --> 00:02:55,480
Speaker 1: side valuable al timing actuate or fault and during the

50
00:02:55,520 --> 00:02:58,560
Speaker 1: course of testing, I needed to go in and test

51
00:02:58,639 --> 00:03:01,400
Speaker 1: the solid. I had to see if it were work well.

52
00:03:01,600 --> 00:03:04,520
Speaker 1: I have multiple scan tools in the shop, and as

53
00:03:04,560 --> 00:03:07,400
Speaker 1: I started to roll through them, nobody's worked. And I

54
00:03:07,400 --> 00:03:09,800
Speaker 1: went up and I rolled over to my Opus IVS

55
00:03:09,800 --> 00:03:13,600
Speaker 1: and Opus didn't have it. But the thing with Opus

56
00:03:13,639 --> 00:03:15,679
Speaker 1: that made it stand out and made it the star

57
00:03:15,800 --> 00:03:18,800
Speaker 1: that it is and always continues to be, is I

58
00:03:18,840 --> 00:03:21,079
Speaker 1: made a phone call. I dialed into the tech center

59
00:03:21,560 --> 00:03:24,679
Speaker 1: and they dialed into the tool and they loaded GMS

60
00:03:24,760 --> 00:03:28,520
Speaker 1: factory software on the scan tool and helped me do

61
00:03:28,560 --> 00:03:30,520
Speaker 1: the testing that I needed to do because I couldn't

62
00:03:30,520 --> 00:03:33,160
Speaker 1: do it without it. And that solves the problem. As

63
00:03:33,200 --> 00:03:35,080
Speaker 1: I pointed out in the open there about the shop

64
00:03:35,120 --> 00:03:36,440
Speaker 1: that wants to be the best and they want to

65
00:03:36,480 --> 00:03:39,360
Speaker 1: have you know, every scan tool, every capable, but they can't.

66
00:03:39,880 --> 00:03:42,800
Speaker 1: Or the consumer that that you know takes their car

67
00:03:42,840 --> 00:03:45,440
Speaker 1: to the to the guy they've been going to forever Bob,

68
00:03:46,400 --> 00:03:49,080
Speaker 1: and Bob can't fix it. How often do you hear

69
00:03:49,080 --> 00:03:56,480
Speaker 1: a story like that, Harlan? That's that's every day, every

70
00:03:56,520 --> 00:03:58,880
Speaker 1: hour of the day. I mean that that this is

71
00:03:59,040 --> 00:04:03,400
Speaker 1: commonplace that industry. It's one of the leading frustrations that

72
00:04:03,560 --> 00:04:06,840
Speaker 1: technician or a shop owner is faced with because the

73
00:04:06,880 --> 00:04:11,440
Speaker 1: reality is, look, in the scan tool marketplace. You've got

74
00:04:11,480 --> 00:04:15,640
Speaker 1: aftermarket which which you in your scenario attempted to use

75
00:04:15,720 --> 00:04:19,760
Speaker 1: the first time, and that's the average accessible scan tool

76
00:04:19,839 --> 00:04:23,840
Speaker 1: to the everybody out there because they're affordable. And then

77
00:04:23,880 --> 00:04:26,520
Speaker 1: there's O E and that's the factory tool like at

78
00:04:26,560 --> 00:04:30,320
Speaker 1: the dealership level. And what took place in an our

79
00:04:30,440 --> 00:04:34,320
Speaker 1: solution is that in the events in which an aftermarket

80
00:04:34,400 --> 00:04:36,560
Speaker 1: won't do this or won't do that and allow you

81
00:04:36,600 --> 00:04:39,839
Speaker 1: to complete the repair, we're going to remote in with

82
00:04:39,880 --> 00:04:44,480
Speaker 1: the factory tool with a technician and experienced technician that

83
00:04:44,520 --> 00:04:47,520
Speaker 1: knows how to use it, and it happens. It's happening

84
00:04:47,520 --> 00:04:51,120
Speaker 1: more and more the technology curve, you know, the curve

85
00:04:51,200 --> 00:04:54,440
Speaker 1: is starting to rise and come to a point and

86
00:04:54,520 --> 00:04:57,000
Speaker 1: it's just and it's not really leveling off. It just

87
00:04:57,120 --> 00:05:00,960
Speaker 1: it just climbs higher and higher and higher. And I

88
00:05:01,000 --> 00:05:04,279
Speaker 1: think to your point, you know how many repair shops

89
00:05:04,320 --> 00:05:07,560
Speaker 1: out there are They're they're purchasing a snap on, they're

90
00:05:07,600 --> 00:05:11,120
Speaker 1: purchasing an autel, they're purchasing a launch, all reasonable tools

91
00:05:11,120 --> 00:05:14,279
Speaker 1: in their own right, but they just they have holes

92
00:05:14,320 --> 00:05:17,240
Speaker 1: in them. And you know, the only tool I know that.

93
00:05:17,839 --> 00:05:19,520
Speaker 1: And I'm not saying this, Harlan, because it's you, but

94
00:05:19,560 --> 00:05:21,839
Speaker 1: it's just I've had this experience time and time again

95
00:05:22,480 --> 00:05:25,240
Speaker 1: that you've got to have factory software. Sometimes you have

96
00:05:25,320 --> 00:05:27,360
Speaker 1: to have the GM tool to Ford tool, to Christler

97
00:05:27,400 --> 00:05:31,040
Speaker 1: tool to Jeep tool, and that's what you do. And

98
00:05:31,520 --> 00:05:33,200
Speaker 1: you know, part of why I wanted to talk to

99
00:05:33,279 --> 00:05:35,160
Speaker 1: you today is not just to tell that story, because

100
00:05:35,160 --> 00:05:36,760
Speaker 1: it's always good to have a couple of war stories,

101
00:05:36,760 --> 00:05:38,760
Speaker 1: and you and I could go on for hours, but

102
00:05:39,400 --> 00:05:43,400
Speaker 1: there's bigger things happening, and it happening at Ope is correct,

103
00:05:43,680 --> 00:05:45,880
Speaker 1: and you know before you even go there, you know,

104
00:05:46,000 --> 00:05:48,279
Speaker 1: for the person that maybe is new to the show

105
00:05:48,400 --> 00:05:50,520
Speaker 1: or maybe new to the idea of a scan tool

106
00:05:50,560 --> 00:05:53,159
Speaker 1: that remotes and can you just talk for a couple

107
00:05:53,160 --> 00:05:56,160
Speaker 1: of minutes about the technology, what's involved there, how involved

108
00:05:56,240 --> 00:05:59,280
Speaker 1: is it? And can can an average shop do this?

109
00:05:59,400 --> 00:06:05,240
Speaker 1: Or d needs something special? Absolutely rung so, so we're

110
00:06:05,360 --> 00:06:10,920
Speaker 1: Opus iv S. IVS is Intelligent Vehicle Support. So what

111
00:06:11,000 --> 00:06:15,600
Speaker 1: we do and and and simplistic fashion is help repair

112
00:06:15,640 --> 00:06:20,520
Speaker 1: shops and technicians repair complex vehicles, and we do it

113
00:06:20,600 --> 00:06:25,560
Speaker 1: with live repair guidance. We have over a hundred OE

114
00:06:25,560 --> 00:06:29,920
Speaker 1: brand specific technicians, each with anywhere from eight to ten

115
00:06:30,000 --> 00:06:34,440
Speaker 1: years experience in their specific brand. So if you don't

116
00:06:34,520 --> 00:06:36,839
Speaker 1: if you're not used to working on BMWs, you're gonna

117
00:06:36,880 --> 00:06:40,400
Speaker 1: be talking to a BMW technician that's seen that problem

118
00:06:40,440 --> 00:06:43,920
Speaker 1: before and and and can guide you to repair based

119
00:06:43,920 --> 00:06:47,040
Speaker 1: on his experience, not something that you might find in

120
00:06:47,120 --> 00:06:49,960
Speaker 1: a book. If it's working on a Honda or Kia

121
00:06:50,120 --> 00:06:52,920
Speaker 1: or or or even GM, you're going to be speaking

122
00:06:52,960 --> 00:06:56,039
Speaker 1: to a Hondai, Kia or GM technician that's going to

123
00:06:56,080 --> 00:06:59,839
Speaker 1: guide you to the repair. And if if the DOGNA

124
00:07:00,040 --> 00:07:04,880
Speaker 1: six solution requires programming, where we're gonna put new or

125
00:07:04,960 --> 00:07:08,200
Speaker 1: updated software into one of the modules of controllers on

126
00:07:08,200 --> 00:07:12,480
Speaker 1: the vehicle. We're gonna we're gonna flow and install that

127
00:07:12,560 --> 00:07:17,320
Speaker 1: software called remote programming into that controller so that car

128
00:07:17,520 --> 00:07:20,840
Speaker 1: is complete and is able to leave that vehicle so

129
00:07:20,840 --> 00:07:24,440
Speaker 1: so so that the shop will not have to sublet

130
00:07:24,480 --> 00:07:27,560
Speaker 1: it to the dealer or or more importantly, the the

131
00:07:27,560 --> 00:07:30,800
Speaker 1: the customer of the repair shop won't have to travel

132
00:07:30,840 --> 00:07:33,840
Speaker 1: elsewhere to get that car done. And that's what that's

133
00:07:33,840 --> 00:07:36,880
Speaker 1: what our mantra is, and it's done in and one device.

134
00:07:37,320 --> 00:07:41,200
Speaker 1: And this device allows us to hook up when you

135
00:07:41,200 --> 00:07:43,800
Speaker 1: hook up to the code where we remote in and

136
00:07:43,880 --> 00:07:47,000
Speaker 1: we control and drive all the the OI software on

137
00:07:47,080 --> 00:07:49,720
Speaker 1: the back end. In fact, the technician who has the

138
00:07:49,720 --> 00:07:52,960
Speaker 1: tool doesn't even see it or manipulating it through team

139
00:07:53,040 --> 00:07:56,120
Speaker 1: viewer and running it because you know, you've got a

140
00:07:56,160 --> 00:07:59,320
Speaker 1: technician that's experience running a factory tool for GM is

141
00:07:59,400 --> 00:08:02,680
Speaker 1: quite different been running a factory too, and maybe for

142
00:08:02,680 --> 00:08:07,720
Speaker 1: for for d W or HANDE. So we'll have an

143
00:08:07,800 --> 00:08:12,280
Speaker 1: expert one their particular software as needed based on the

144
00:08:12,320 --> 00:08:15,840
Speaker 1: car that comes in. And it's you know, people looked

145
00:08:15,840 --> 00:08:17,680
Speaker 1: at the idea a couple of years ago and they

146
00:08:17,680 --> 00:08:22,200
Speaker 1: were like it's never gonna work, but you're you're growing, right,

147
00:08:22,240 --> 00:08:23,840
Speaker 1: I mean, you just came off of a great trade

148
00:08:23,840 --> 00:08:25,880
Speaker 1: show at SEMA. My spies tell me that you guys

149
00:08:25,960 --> 00:08:27,520
Speaker 1: want a couple of awards, which I want to talk

150
00:08:27,520 --> 00:08:29,800
Speaker 1: to Frank in the second half of today's show. But

151
00:08:30,480 --> 00:08:33,440
Speaker 1: you guys are just you're blossoming. I don't think you

152
00:08:33,480 --> 00:08:35,199
Speaker 1: can keep up with your growth rate at the rate

153
00:08:35,200 --> 00:08:40,320
Speaker 1: you're going though. Yeah, that's exactly right. And and in fact,

154
00:08:40,559 --> 00:08:44,000
Speaker 1: just recently so, we were based in Annaubur, Michigan, and

155
00:08:44,040 --> 00:08:47,400
Speaker 1: we just moved co lack of a better word, we

156
00:08:47,400 --> 00:08:50,640
Speaker 1: were forced to move to a fifty five thousand square

157
00:08:50,679 --> 00:08:55,520
Speaker 1: foot building that's house with these expert technicians for both

158
00:08:55,559 --> 00:08:59,520
Speaker 1: programming and and and and and and IBS re sixt

159
00:08:59,600 --> 00:09:04,000
Speaker 1: which we've wal for repair guidance. And you know, if

160
00:09:04,040 --> 00:09:06,199
Speaker 1: you if you take a look what's happening in the market.

161
00:09:06,280 --> 00:09:11,080
Speaker 1: I'm just reading an article from Pew Research Center and

162
00:09:11,120 --> 00:09:14,760
Speaker 1: they say that that the current automotive industry is retiring

163
00:09:14,840 --> 00:09:18,880
Speaker 1: population coupled with the rapid advancement of technology in the

164
00:09:18,960 --> 00:09:22,760
Speaker 1: vehicle alone, and it's COMPLEXI has created a huge shortage

165
00:09:23,040 --> 00:09:27,000
Speaker 1: of qualified technicians. And that's that's happening out there in

166
00:09:27,120 --> 00:09:31,079
Speaker 1: all phases and in many cases. We are that technician

167
00:09:31,480 --> 00:09:36,280
Speaker 1: for that shop. You're that technician for that shop remotely,

168
00:09:36,640 --> 00:09:39,840
Speaker 1: but you know, listen from my perspective the things I

169
00:09:39,880 --> 00:09:41,320
Speaker 1: see you do. I'll tell you what harden. Let me

170
00:09:41,320 --> 00:09:43,360
Speaker 1: pull over and take a pause. Will continue when I

171
00:09:43,360 --> 00:09:44,720
Speaker 1: come back, because I got a couple of things I

172
00:09:44,760 --> 00:09:46,360
Speaker 1: want to add to the pot here about what you do.

173
00:09:46,400 --> 00:09:48,040
Speaker 1: And I don't even know if you guys think about this,

174
00:09:48,120 --> 00:09:50,200
Speaker 1: but you do it. So let me point to out.

175
00:09:50,240 --> 00:09:52,280
Speaker 1: Let me take the moment here on national radio. I'm

176
00:09:52,280 --> 00:09:53,960
Speaker 1: not an Indian the car doctor. I'll be back right

177
00:09:54,000 --> 00:10:12,480
Speaker 1: after this. Don't go away when you get keep Ron's

178
00:10:12,520 --> 00:10:16,480
Speaker 1: number hand eight five five five zero zero zero for

179
00:10:16,600 --> 00:10:19,360
Speaker 1: when you really need advice on your car. Here's Rock

180
00:10:20,240 --> 00:10:21,960
Speaker 1: welcome back. We're on Needing of the car doctorm here

181
00:10:21,960 --> 00:10:24,760
Speaker 1: with Harlan Siegel. He's the VP of distribution for Opus

182
00:10:24,760 --> 00:10:28,360
Speaker 1: Opus I vs. Harlan. You know, when we pulled away

183
00:10:28,400 --> 00:10:30,240
Speaker 1: for the pause, I wanted to talk. I wanted to

184
00:10:30,240 --> 00:10:31,720
Speaker 1: come back, and I wanted to talk a little bit

185
00:10:31,720 --> 00:10:33,760
Speaker 1: about one of the things that you guys do that

186
00:10:34,320 --> 00:10:36,080
Speaker 1: I have to point out. I don't I never I

187
00:10:36,120 --> 00:10:39,599
Speaker 1: never hear anybody from Opus mentioned this in all my conversations.

188
00:10:40,120 --> 00:10:47,080
Speaker 1: But you guys are educators. Do you realize that? Absolutely?

189
00:10:47,200 --> 00:10:50,240
Speaker 1: And Uh, that's that. And I'm glad you pointed that

190
00:10:50,280 --> 00:10:53,040
Speaker 1: out because you know, sometimes that's an open site, even

191
00:10:53,080 --> 00:10:57,640
Speaker 1: our own marketing, because as as we have the technician

192
00:10:57,880 --> 00:11:01,600
Speaker 1: on the phone, we're guiding him and we're teaching him,

193
00:11:01,600 --> 00:11:05,000
Speaker 1: whether it's you know what, whether it's a testing procedure

194
00:11:05,840 --> 00:11:10,600
Speaker 1: or how how a particular component works. Uh, in such

195
00:11:11,000 --> 00:11:13,760
Speaker 1: and I'm sure you've probably seen that, you know, in

196
00:11:13,760 --> 00:11:17,000
Speaker 1: in your dealings. Oh yeah, absolutely. And and the thing

197
00:11:17,080 --> 00:11:19,480
Speaker 1: to point out is, you know, listen, I there's more

198
00:11:19,520 --> 00:11:22,439
Speaker 1: than just one tech line or tech support center that

199
00:11:22,480 --> 00:11:26,120
Speaker 1: will help repair shops today. But my experience is you

200
00:11:26,200 --> 00:11:30,000
Speaker 1: need you just you need to have factory level software.

201
00:11:30,080 --> 00:11:32,800
Speaker 1: Sometimes just nothing else will work when you get into

202
00:11:32,800 --> 00:11:35,160
Speaker 1: the nitty and the gritty and the tough to solve problems.

203
00:11:35,320 --> 00:11:37,200
Speaker 1: If you want to be that guy that solves those

204
00:11:37,240 --> 00:11:39,640
Speaker 1: problems or even just do some of the normal functionality,

205
00:11:40,320 --> 00:11:43,120
Speaker 1: you need that ability. And when you can dial in

206
00:11:43,440 --> 00:11:49,280
Speaker 1: with on the Opus platform and install factory software regardless

207
00:11:49,320 --> 00:11:51,800
Speaker 1: of the cost, and it's not that expensive. We're not

208
00:11:51,840 --> 00:11:54,280
Speaker 1: gonna get into the numbers here. But it's not that expensive.

209
00:11:54,679 --> 00:11:56,880
Speaker 1: But it's you know what it's It's what I try

210
00:11:56,880 --> 00:11:58,520
Speaker 1: to stress on the show. That's what I try to

211
00:11:58,520 --> 00:12:01,920
Speaker 1: stress in the shop. You're teaching us to be confident.

212
00:12:02,080 --> 00:12:04,360
Speaker 1: You have to have confidence when you approach a vehicle

213
00:12:04,400 --> 00:12:07,520
Speaker 1: it's broken, Yes, I can fix that car because I've

214
00:12:07,559 --> 00:12:09,880
Speaker 1: got great support. And that's what you are. And when

215
00:12:09,880 --> 00:12:12,199
Speaker 1: the technician is done. One of the things I hear

216
00:12:12,200 --> 00:12:15,040
Speaker 1: from guys using Opus I v. S Is they'll tell me,

217
00:12:15,080 --> 00:12:17,560
Speaker 1: you know, ron, I got an education. I learned something,

218
00:12:17,840 --> 00:12:20,080
Speaker 1: And that's huge because they got it right in the

219
00:12:20,080 --> 00:12:23,920
Speaker 1: shop without having to leave the shop, and it just

220
00:12:24,000 --> 00:12:27,680
Speaker 1: it just makes them better for it. Um, you know

221
00:12:27,800 --> 00:12:31,560
Speaker 1: that that's so true. And in the next time when

222
00:12:31,600 --> 00:12:33,760
Speaker 1: you when you call, you actually won't have to call

223
00:12:33,800 --> 00:12:37,080
Speaker 1: it because you remember the lesson from the previous call. Right,

224
00:12:37,160 --> 00:12:40,000
Speaker 1: that's right, and you get to move forward. And so

225
00:12:40,120 --> 00:12:42,320
Speaker 1: in a way, you guys are educating and helping the

226
00:12:42,400 --> 00:12:46,160
Speaker 1: industry to grow. Um. I've got to paint a couple

227
00:12:46,200 --> 00:12:48,760
Speaker 1: of accolades on you here because I was reading one

228
00:12:48,760 --> 00:12:52,240
Speaker 1: of the press releases uh recently, you guys recently put

229
00:12:52,280 --> 00:12:54,480
Speaker 1: out regarding the awards you wanted SEEMA, and it says

230
00:12:54,520 --> 00:12:57,120
Speaker 1: Opus I v S is the Intelligent Vehicle Support division

231
00:12:57,160 --> 00:13:00,240
Speaker 1: of Opus Group, formed through the merging of industry leading

232
00:13:00,240 --> 00:13:02,920
Speaker 1: companies such as drew Tech, Auto Logic, Foresight, blue Link,

233
00:13:02,960 --> 00:13:06,440
Speaker 1: and Auto Ingenuity to develop innovative automote solutions for more

234
00:13:06,480 --> 00:13:09,640
Speaker 1: than fifty repair shops and dealerships worldwide. And then it

235
00:13:09,679 --> 00:13:11,560
Speaker 1: goes on to talk about you know, how you hook

236
00:13:11,679 --> 00:13:13,880
Speaker 1: up and and and the things we were talking about,

237
00:13:13,880 --> 00:13:16,920
Speaker 1: the remote tech support, ADOS, calibration and you know, things

238
00:13:16,920 --> 00:13:19,720
Speaker 1: that nobody else does. And I love the last line

239
00:13:19,720 --> 00:13:23,400
Speaker 1: that you connect to thirty million vehicles per year for

240
00:13:23,520 --> 00:13:30,480
Speaker 1: O b D testing. Really yeah, I guess exactly, because

241
00:13:30,840 --> 00:13:35,840
Speaker 1: we also own a division that's for state emissions and

242
00:13:36,280 --> 00:13:39,880
Speaker 1: programs throughout the country actually throughout the world for that matter. Right,

243
00:13:40,480 --> 00:13:43,400
Speaker 1: So you're you're compiling data, which is the other thing

244
00:13:43,440 --> 00:13:47,280
Speaker 1: I notice. You know, you're gathering information, and sometimes when

245
00:13:47,280 --> 00:13:49,880
Speaker 1: you call in for support, you guys have the answer.

246
00:13:49,920 --> 00:13:52,840
Speaker 1: And I think that's part of what everybody needs to

247
00:13:52,920 --> 00:13:56,600
Speaker 1: hear that we're at that age. We're just having a

248
00:13:56,679 --> 00:14:01,720
Speaker 1: scan tool every time isn't enough. You need you need

249
00:14:01,760 --> 00:14:03,560
Speaker 1: the hands on support. You need to talk to that

250
00:14:03,559 --> 00:14:05,480
Speaker 1: guy that worked at the dealership for ten years. As

251
00:14:05,520 --> 00:14:07,120
Speaker 1: you say, he's you know, in the old days, he

252
00:14:07,200 --> 00:14:08,679
Speaker 1: used to go out and you buy your buddy lunch

253
00:14:08,920 --> 00:14:10,920
Speaker 1: at lunchtime with the dealership and that you sit down

254
00:14:10,960 --> 00:14:13,000
Speaker 1: with a crew of guys and they go, yeah, I've

255
00:14:13,000 --> 00:14:15,079
Speaker 1: seen that problem once before. It was a weird one.

256
00:14:15,120 --> 00:14:17,480
Speaker 1: I saw it four years ago on you know, blah

257
00:14:17,520 --> 00:14:19,360
Speaker 1: blah blah blah. The car came off the truck and

258
00:14:19,360 --> 00:14:22,040
Speaker 1: these two wires were crossed at the factory. But I

259
00:14:22,040 --> 00:14:23,960
Speaker 1: can get that over the phone talking to you guys,

260
00:14:23,960 --> 00:14:25,480
Speaker 1: because I've got the guy on the phone who had

261
00:14:25,520 --> 00:14:28,280
Speaker 1: that happened to him. And that's that's a big part

262
00:14:28,280 --> 00:14:31,520
Speaker 1: of what you're doing, you know, a big part. That's

263
00:14:31,520 --> 00:14:35,040
Speaker 1: exactly that's exactly right. You know. You know, this the

264
00:14:35,160 --> 00:14:37,560
Speaker 1: scan tool world, and as you know, I've been in

265
00:14:37,600 --> 00:14:40,600
Speaker 1: it for many years, has become quite mature. You know,

266
00:14:40,640 --> 00:14:43,800
Speaker 1: there was the day where there was a huge disparity

267
00:14:44,040 --> 00:14:48,240
Speaker 1: and capabilities between scan tools and now you know, they're

268
00:14:48,280 --> 00:14:51,920
Speaker 1: all they're all quite mature. They're all quite they do

269
00:14:51,960 --> 00:14:55,280
Speaker 1: a great job. But but a shop can be equipped

270
00:14:55,280 --> 00:14:57,840
Speaker 1: with all of the best scan tools and still have

271
00:14:58,080 --> 00:15:00,240
Speaker 1: a broken car on the Bay. He's on a able

272
00:15:00,240 --> 00:15:03,200
Speaker 1: to fix in in needs as you point out, the

273
00:15:03,320 --> 00:15:06,520
Speaker 1: guided diagnostic help from a guy that's on that before.

274
00:15:07,120 --> 00:15:11,040
Speaker 1: So if the customer saves money and and everybody's happy,

275
00:15:11,160 --> 00:15:13,560
Speaker 1: and then the car gets fixed and the car gets fixed,

276
00:15:13,720 --> 00:15:16,200
Speaker 1: Harlan in our last couple of minutes, can you can

277
00:15:16,240 --> 00:15:18,000
Speaker 1: you let the cat out of the bag and tell

278
00:15:18,080 --> 00:15:20,120
Speaker 1: us what is the future at Opus? I VS look like,

279
00:15:20,160 --> 00:15:22,240
Speaker 1: what are you seeing? What are they what are they developing?

280
00:15:22,280 --> 00:15:24,040
Speaker 1: What can you talk about? Can you tell us anything?

281
00:15:24,160 --> 00:15:26,440
Speaker 1: What's coming next year? And I know I'm putting on

282
00:15:26,480 --> 00:15:31,640
Speaker 1: the spot. I absolutely so. So so you know that

283
00:15:31,640 --> 00:15:33,800
Speaker 1: that are big background and the heritage is in J

284
00:15:34,960 --> 00:15:40,760
Speaker 1: four programming, which is really required on everything today more

285
00:15:40,800 --> 00:15:43,920
Speaker 1: than everything in fact, right now, I think we're annualized

286
00:15:43,960 --> 00:15:47,760
Speaker 1: were over sixty thou programming events this year in in

287
00:15:47,880 --> 00:15:50,360
Speaker 1: over a hundred and sixty thousand for a pair of

288
00:15:50,400 --> 00:15:53,480
Speaker 1: diamonds cases. So that's how that's how big this is.

289
00:15:53,880 --> 00:15:56,800
Speaker 1: But for like for your listeners that may want to

290
00:15:56,840 --> 00:15:59,760
Speaker 1: even do some of this themselves, you know, where maybe

291
00:15:59,800 --> 00:16:03,640
Speaker 1: it's just one car line. We we've released a series

292
00:16:03,760 --> 00:16:11,160
Speaker 1: of just single brand specific JOUR devices called Mongoose actually

293
00:16:11,160 --> 00:16:16,040
Speaker 1: they're available on Amazon and and and you still would

294
00:16:16,040 --> 00:16:19,200
Speaker 1: need to purchase the OE subscription, but you'd be able

295
00:16:19,280 --> 00:16:22,560
Speaker 1: to do programming for example on Honda, which we are

296
00:16:22,600 --> 00:16:26,600
Speaker 1: an o E supplier for GM Ford, Chrysler, Toyota or

297
00:16:26,640 --> 00:16:30,920
Speaker 1: also supplier as well Nissan and b W and and

298
00:16:30,920 --> 00:16:34,600
Speaker 1: and they're not very expensive, usually around five hundred hours

299
00:16:34,680 --> 00:16:37,640
Speaker 1: or so. So so that's something that's new. We just

300
00:16:38,120 --> 00:16:40,200
Speaker 1: that the Chrysler who want approved, I think it was

301
00:16:40,360 --> 00:16:43,480
Speaker 1: last week or so. So so that's that's that's a

302
00:16:43,560 --> 00:16:46,520
Speaker 1: new piece. And of course you know, continued growth in

303
00:16:46,560 --> 00:16:50,560
Speaker 1: the space that that we're at figuring out different ways

304
00:16:50,600 --> 00:16:55,040
Speaker 1: for technicians to gain access to the repair guidance ib

305
00:16:55,200 --> 00:16:57,640
Speaker 1: S RE sixt and program that we do offer. You

306
00:16:57,680 --> 00:17:00,880
Speaker 1: see key programming in our last minute, Harlan, Do you

307
00:17:00,920 --> 00:17:02,600
Speaker 1: think it'll ever get to the point where you guys

308
00:17:02,680 --> 00:17:07,600
Speaker 1: can do key programming? Will they allow that? So you

309
00:17:07,640 --> 00:17:10,760
Speaker 1: know that that's a that's a that's a discussion is

310
00:17:10,800 --> 00:17:15,160
Speaker 1: on because of nastiff, right, the the the National Security

311
00:17:15,200 --> 00:17:19,560
Speaker 1: Test Force. So um, but that manages that. So yes,

312
00:17:19,680 --> 00:17:24,480
Speaker 1: we we do that now where if a module is

313
00:17:24,600 --> 00:17:30,040
Speaker 1: replaced and and and it's part of the procedure to

314
00:17:30,040 --> 00:17:34,000
Speaker 1: to relearn the keys or or start new keys. We

315
00:17:34,040 --> 00:17:37,480
Speaker 1: can do that, but in the all keys lost scenario,

316
00:17:38,200 --> 00:17:41,639
Speaker 1: that's something that we do shy away from because you

317
00:17:41,680 --> 00:17:47,560
Speaker 1: could literally steal a vehicle about having yeah, yeah, so

318
00:17:49,240 --> 00:17:52,120
Speaker 1: it's very reverse Cafoli. So you have the ability. It's

319
00:17:52,200 --> 00:17:54,080
Speaker 1: it's a matter of legality as to whether or not

320
00:17:54,480 --> 00:17:57,359
Speaker 1: it could happen at a larger scale going forward until

321
00:17:57,359 --> 00:17:59,280
Speaker 1: they figure out a way to prevent that from happening.

322
00:17:59,320 --> 00:18:02,520
Speaker 1: I get it, Harlan, Our our our time is gonna

323
00:18:02,640 --> 00:18:04,600
Speaker 1: end as always. You and I could talk for hours.

324
00:18:04,640 --> 00:18:07,680
Speaker 1: It's just there's just so much going on in the industry. Um,

325
00:18:07,720 --> 00:18:10,200
Speaker 1: if the listeners want more information, if the repair shops

326
00:18:10,240 --> 00:18:13,560
Speaker 1: more want more information, give us the website real quick,

327
00:18:13,600 --> 00:18:18,480
Speaker 1: tell us where we can go alpus ibs dot com,

328
00:18:18,480 --> 00:18:22,600
Speaker 1: O p U s I vs dot com and all

329
00:18:22,600 --> 00:18:26,240
Speaker 1: the information there and uh and and with our videos

330
00:18:26,280 --> 00:18:29,840
Speaker 1: and all pds as well. Perfect Harlan has always Babe,

331
00:18:30,000 --> 00:18:32,120
Speaker 1: you have a good holiday season and we'll talk against soon.

332
00:18:32,160 --> 00:18:36,800
Speaker 1: You'll be well, Okay, I'm ronan Ay in the car Doctor.

333
00:18:36,840 --> 00:19:02,399
Speaker 1: I'll be back right after this. Don't go away. Welcome

334
00:19:02,440 --> 00:19:06,560
Speaker 1: back the Car Doctor. And uh, we're rolling along this suray.

335
00:19:06,560 --> 00:19:09,399
Speaker 1: You know. One of the things that Opus does really

336
00:19:09,440 --> 00:19:13,560
Speaker 1: well is the idea of you know, remoting in. As

337
00:19:13,600 --> 00:19:17,160
Speaker 1: they say they'll they'll remote in via scan tool, they'll

338
00:19:17,200 --> 00:19:21,439
Speaker 1: allow a repair shop to extend beyond their reach. And

339
00:19:21,480 --> 00:19:23,919
Speaker 1: that's that's a lot of what my conversation with Harlan

340
00:19:24,080 --> 00:19:27,920
Speaker 1: was about. Well recently at SEMA, the Specialty Equipment Manufacturers

341
00:19:27,960 --> 00:19:31,600
Speaker 1: are the Specialty Equipment Market Association trade show in Vegas

342
00:19:31,680 --> 00:19:35,480
Speaker 1: seema UM. They announced winners of the New Product Showcase

343
00:19:35,520 --> 00:19:39,600
Speaker 1: Awards held at the SEMA show and Opus I vs.

344
00:19:39,960 --> 00:19:43,960
Speaker 1: One in the category in the collision area, and it

345
00:19:44,080 --> 00:19:48,800
Speaker 1: seems that they've developed a product that allows, you know,

346
00:19:48,840 --> 00:19:50,920
Speaker 1: think about what they're doing on the mechanical side, where

347
00:19:50,920 --> 00:19:55,560
Speaker 1: they're dialing in for mechanical shops to access mechanical information.

348
00:19:55,840 --> 00:19:58,879
Speaker 1: Well now they're doing it with a DAS all right,

349
00:19:59,280 --> 00:20:03,119
Speaker 1: or to may automatic driver assist systems, and they're taking

350
00:20:03,160 --> 00:20:05,000
Speaker 1: it to the next level. And that's part of what

351
00:20:05,760 --> 00:20:07,879
Speaker 1: Harlan was talking about. We weren't really going to get

352
00:20:07,880 --> 00:20:12,120
Speaker 1: into it that deep um before there, but um, it's

353
00:20:12,280 --> 00:20:15,840
Speaker 1: it's it's something that's uh, um, what's gonna be going forward.

354
00:20:15,960 --> 00:20:18,280
Speaker 1: All right, they're gonna be doing that. UM. I'm reading

355
00:20:18,280 --> 00:20:20,919
Speaker 1: the press release they put out recently and Frank Turlup,

356
00:20:21,160 --> 00:20:24,200
Speaker 1: who's the founder of Autotech Accelerators, UM. He talks about

357
00:20:24,280 --> 00:20:28,520
Speaker 1: test drive Copilot is designed to help collision repair shops perform, validate,

358
00:20:28,600 --> 00:20:32,280
Speaker 1: and document ADAS systems on vehicles as they operate, and

359
00:20:32,320 --> 00:20:34,320
Speaker 1: designed by o e MS before the vehicles delivered back

360
00:20:34,359 --> 00:20:36,159
Speaker 1: to the owner. Because part of the problem with a

361
00:20:36,320 --> 00:20:38,159
Speaker 1: DOS all right, you know, if you've got a vehicle

362
00:20:38,280 --> 00:20:41,919
Speaker 1: that's got forward looking cameras or side cameras, or perhaps

363
00:20:41,960 --> 00:20:45,639
Speaker 1: your vehicle has those built in self warning systems that

364
00:20:46,160 --> 00:20:49,040
Speaker 1: when you veer from the lane, it will and you

365
00:20:49,119 --> 00:20:50,960
Speaker 1: know you've experienced, right, you veer from the lane and

366
00:20:51,359 --> 00:20:53,200
Speaker 1: all of a sudden the steering wheel starts to shake

367
00:20:53,280 --> 00:20:57,160
Speaker 1: and vibrate. That's a DOS. Well, if that vehicle gets

368
00:20:57,240 --> 00:21:01,880
Speaker 1: into an accident and you know it has to be repaired,

369
00:21:01,960 --> 00:21:05,520
Speaker 1: and and we're talking it's a very sensitive system. We're

370
00:21:05,560 --> 00:21:10,199
Speaker 1: talking about things such as thickness of the paint. Let

371
00:21:10,240 --> 00:21:12,159
Speaker 1: me let me back up a second. Look at the

372
00:21:12,160 --> 00:21:14,560
Speaker 1: front bumper of your newer car. All right, it's got

373
00:21:14,640 --> 00:21:16,439
Speaker 1: a dot, it's got a forward looking camera. It's got

374
00:21:16,560 --> 00:21:19,320
Speaker 1: side view mirror cameras and such. All right. You see

375
00:21:19,359 --> 00:21:22,920
Speaker 1: those little round bullet like sensors that are sticking out

376
00:21:22,920 --> 00:21:25,640
Speaker 1: of the bumper. There's usually four or six across the front,

377
00:21:26,160 --> 00:21:29,480
Speaker 1: all right, and four six across the back. Those are

378
00:21:30,080 --> 00:21:34,199
Speaker 1: the detection sensors for you know, as you're parking, that's

379
00:21:34,240 --> 00:21:36,040
Speaker 1: where you get the warning on the dash or the

380
00:21:36,160 --> 00:21:38,480
Speaker 1: camera is looking at the road. The camera is looking

381
00:21:38,520 --> 00:21:40,960
Speaker 1: to see how the vehicle is tracking in relation to

382
00:21:41,040 --> 00:21:45,359
Speaker 1: the road. If you get into an accident and the

383
00:21:45,440 --> 00:21:49,160
Speaker 1: bumper has to be replaced or suspension has to be repaired,

384
00:21:49,200 --> 00:21:51,199
Speaker 1: and the vehicle has to go for an alignment. Well,

385
00:21:51,280 --> 00:21:55,000
Speaker 1: once the vehicle is aligned, then the AID system has

386
00:21:55,080 --> 00:21:57,639
Speaker 1: to be calibrated back to the alignment and the vehicle

387
00:21:57,680 --> 00:22:00,240
Speaker 1: as well. And that's part of what OPUS is already

388
00:22:00,280 --> 00:22:03,680
Speaker 1: to get into. Because the cost factor to allow a

389
00:22:03,800 --> 00:22:10,240
Speaker 1: repair shop to purchase that mechanical shop, collision shop, whatever, um,

390
00:22:10,359 --> 00:22:13,240
Speaker 1: you know, entry level adas stuff is what I've seen.

391
00:22:15,320 --> 00:22:17,800
Speaker 1: And you go from there and it becomes a it

392
00:22:17,920 --> 00:22:21,560
Speaker 1: becomes a very expensive it becomes a very expensive proposition.

393
00:22:21,840 --> 00:22:24,200
Speaker 1: So what OPUS is doing is Opus is trying to

394
00:22:24,840 --> 00:22:26,600
Speaker 1: and they are successful at it. They just want an

395
00:22:26,600 --> 00:22:30,080
Speaker 1: award for it. About remoting into deal with AIDAS and

396
00:22:30,480 --> 00:22:31,959
Speaker 1: here to talk a little bit more about it as

397
00:22:32,000 --> 00:22:35,400
Speaker 1: Frank Turlip. He is the founder of Autoteccelerators, is part

398
00:22:35,440 --> 00:22:38,000
Speaker 1: of Opus IVS and we're glad to have him with us. Frank,

399
00:22:38,040 --> 00:22:41,879
Speaker 1: Welcome to the Car Doctor sir, pleasure to be here.

400
00:22:41,960 --> 00:22:44,560
Speaker 1: Thank you. Talk to me about about what it is

401
00:22:45,080 --> 00:22:47,760
Speaker 1: you're doing on the Opus collision side of life. Explain

402
00:22:47,800 --> 00:22:51,600
Speaker 1: it to the listeners for us if you would, sure so.

403
00:22:52,080 --> 00:22:55,080
Speaker 1: So for those of you who are listening, as you

404
00:22:55,280 --> 00:23:00,399
Speaker 1: might know, you know today's vehicles, every vehicle that is

405
00:23:00,480 --> 00:23:03,040
Speaker 1: manufactured from this year four is going to have some

406
00:23:03,200 --> 00:23:06,119
Speaker 1: type of AIDA's technology. And what we're trying to do

407
00:23:06,440 --> 00:23:11,720
Speaker 1: is make it easy for the repairers to properly identify,

408
00:23:11,920 --> 00:23:17,120
Speaker 1: properly calibrate, and properly validate that a vehicle's AI systems

409
00:23:17,560 --> 00:23:22,640
Speaker 1: are operating or repaired properly, calibrated, properly, and operating properly

410
00:23:23,040 --> 00:23:27,960
Speaker 1: before they give the consumer their vehicle back after repair,

411
00:23:28,600 --> 00:23:32,960
Speaker 1: after calibration, after an alignment, and in some cases with

412
00:23:33,240 --> 00:23:37,600
Speaker 1: vehicle alterations, after a vehicle alteration. Now, how how far

413
00:23:37,840 --> 00:23:40,720
Speaker 1: can you go in the sense that you know, I've

414
00:23:40,760 --> 00:23:45,000
Speaker 1: seen ads calibrations performed with the targets and the big machine,

415
00:23:45,800 --> 00:23:48,600
Speaker 1: and you know the leveling and so forth. Are you

416
00:23:48,760 --> 00:23:51,240
Speaker 1: doing that remotely? Are you taking this from a different

417
00:23:51,280 --> 00:23:56,640
Speaker 1: tact Well, well, first of all, you can do it remotely,

418
00:23:56,720 --> 00:24:01,000
Speaker 1: but there are several steps that should be warmed before

419
00:24:01,080 --> 00:24:06,240
Speaker 1: you even use targets. For example, a vehicle. When a

420
00:24:06,320 --> 00:24:09,840
Speaker 1: vehicle arrives at a repair facility, the first thing that

421
00:24:09,920 --> 00:24:15,840
Speaker 1: repair facility should do is identify the appropriate A systems

422
00:24:15,840 --> 00:24:18,680
Speaker 1: and components on the vehicle because if you don't do that,

423
00:24:20,000 --> 00:24:25,280
Speaker 1: you can't properly repair and or estimate the vehicle without

424
00:24:25,359 --> 00:24:27,080
Speaker 1: knowing it. So that's one of the things we do

425
00:24:27,240 --> 00:24:31,600
Speaker 1: is help the repair facility identify with on the vehicle. Because,

426
00:24:32,200 --> 00:24:35,639
Speaker 1: of course, I'm sorry, not every not every vehicle. You

427
00:24:35,680 --> 00:24:40,159
Speaker 1: don't calibrate every vehicle the same way. Correct, No, you

428
00:24:40,240 --> 00:24:43,720
Speaker 1: don't calibrate every vehicle the same way. But more importantly, um,

429
00:24:44,240 --> 00:24:46,359
Speaker 1: if you don't know what's on the car, you don't

430
00:24:46,400 --> 00:24:51,159
Speaker 1: know what to calibrate. So up front it's critical for

431
00:24:51,359 --> 00:24:55,399
Speaker 1: the repair facility to understand what's on a car. Then

432
00:24:55,440 --> 00:24:59,119
Speaker 1: they can have that conversation with the consumer now, but

433
00:24:59,240 --> 00:25:01,760
Speaker 1: on the back it's even more important. So if I

434
00:25:01,880 --> 00:25:06,879
Speaker 1: do a calibration, I need any equipped vehicle needs to

435
00:25:06,920 --> 00:25:11,360
Speaker 1: be taken on the road and validated that the systems

436
00:25:11,400 --> 00:25:14,480
Speaker 1: operate as a supposed to before you give the vehicle

437
00:25:14,520 --> 00:25:16,600
Speaker 1: back to the consumer. And we do that as well,

438
00:25:17,000 --> 00:25:19,760
Speaker 1: and you can do that. You know, where where do you?

439
00:25:20,119 --> 00:25:22,520
Speaker 1: Where do you see? And before I ask you that question?

440
00:25:22,840 --> 00:25:24,919
Speaker 1: Now you just want a big award. It seemed because

441
00:25:24,960 --> 00:25:27,080
Speaker 1: of this, right, And I think it's because, correct me

442
00:25:27,119 --> 00:25:30,240
Speaker 1: if I'm wrong, Frank, But I mean, obviously opposite are

443
00:25:30,320 --> 00:25:33,280
Speaker 1: the indors. But you guys are creating a category here

444
00:25:33,440 --> 00:25:36,560
Speaker 1: remoting remote a DOS calibration and repair. Nobody else is

445
00:25:36,640 --> 00:25:40,280
Speaker 1: doing that. Correct, Well, that's not true. You know. The

446
00:25:40,640 --> 00:25:44,800
Speaker 1: category we've won the award for was for a product

447
00:25:44,840 --> 00:25:48,440
Speaker 1: we call Testcars co Pilot, And that's the validation step.

448
00:25:49,040 --> 00:25:52,520
Speaker 1: That's making sure that First of all, it's educating the

449
00:25:52,640 --> 00:25:56,639
Speaker 1: person validating the system how to validate it and then

450
00:25:56,720 --> 00:26:01,879
Speaker 1: generating a report um and audio and video and all

451
00:26:01,960 --> 00:26:05,440
Speaker 1: that that they can document that when they took the

452
00:26:05,560 --> 00:26:09,879
Speaker 1: vehicle on the road, it actually operated as designed. So

453
00:26:10,000 --> 00:26:12,399
Speaker 1: when the customer gets a back. They know it was

454
00:26:12,480 --> 00:26:16,080
Speaker 1: properly tested, and that's the awarding one. And when we can,

455
00:26:16,160 --> 00:26:17,840
Speaker 1: when we come back from the break, I want to

456
00:26:17,880 --> 00:26:20,320
Speaker 1: talk about how huge that is because that's not just

457
00:26:20,520 --> 00:26:23,120
Speaker 1: all my cars fixed. The check engine light per se

458
00:26:23,680 --> 00:26:26,280
Speaker 1: is out, There's a there's there's there's much more to

459
00:26:26,359 --> 00:26:29,960
Speaker 1: an AIDA system that's not functioning from a safety point

460
00:26:30,040 --> 00:26:31,320
Speaker 1: of view, and I want to I want to point

461
00:26:31,359 --> 00:26:33,040
Speaker 1: that out to the listeners. Sit tight, Frank, let me

462
00:26:33,080 --> 00:26:34,960
Speaker 1: pull over, take this pause. I'm here with Frank Turlipe

463
00:26:35,200 --> 00:26:38,040
Speaker 1: of Opus IVS and Autotechcelerators. I'm on eating the car doctor.

464
00:26:38,080 --> 00:26:53,640
Speaker 1: I'll be back right after this. Don't go away, Hey,

465
00:26:53,760 --> 00:26:55,720
Speaker 1: welcome back where the in the car doctorate your service?

466
00:26:55,760 --> 00:26:58,760
Speaker 1: Here with Frank Turlop of Auto Teccelerators, Opus I v

467
00:26:59,000 --> 00:27:01,120
Speaker 1: S I. I kind of combined you together in two

468
00:27:01,160 --> 00:27:03,960
Speaker 1: companies into one there, Frank, I'm sorry, and we're talking

469
00:27:04,040 --> 00:27:07,040
Speaker 1: about a more advanced driver assist system. Sometimes I call

470
00:27:07,080 --> 00:27:09,480
Speaker 1: it automatic because in my mind, a DOS is automatic,

471
00:27:09,560 --> 00:27:11,280
Speaker 1: and that's where it comes from. You know, we were

472
00:27:11,320 --> 00:27:14,800
Speaker 1: talking about the certification process that you can now provide

473
00:27:14,840 --> 00:27:17,800
Speaker 1: the after vehicle has been calibrated or certified to know

474
00:27:17,960 --> 00:27:21,000
Speaker 1: that it's it's it's repaired. And that's huge, right, because

475
00:27:21,040 --> 00:27:24,320
Speaker 1: there's a legality to having a correctly operating as system

476
00:27:24,359 --> 00:27:29,080
Speaker 1: on a vehicle, is there not? Well, so that's a

477
00:27:29,119 --> 00:27:32,960
Speaker 1: great question, right. So there there's the laws today throughout

478
00:27:32,960 --> 00:27:36,800
Speaker 1: the United States. There's no legal laws to say we

479
00:27:36,920 --> 00:27:41,200
Speaker 1: have to have documentation that it operates correctly. But I mean,

480
00:27:42,359 --> 00:27:45,280
Speaker 1: for those of you are on the call on the show,

481
00:27:46,080 --> 00:27:50,600
Speaker 1: just because there's no DTCs on the dashboard or just

482
00:27:50,800 --> 00:27:55,040
Speaker 1: because the calibration systems said it's okay, that does not

483
00:27:55,440 --> 00:27:59,480
Speaker 1: mean that that vehicle will operative it's supposed to operate,

484
00:27:59,640 --> 00:28:02,880
Speaker 1: unless to take it on the road and validate it. Thought.

485
00:28:02,960 --> 00:28:07,680
Speaker 1: So it's really about customer safety, customer satisfaction, um. And

486
00:28:07,800 --> 00:28:10,399
Speaker 1: so that's why you need to do that, right and

487
00:28:10,720 --> 00:28:13,600
Speaker 1: again if you're if you're the repair or the calibrator,

488
00:28:13,880 --> 00:28:18,240
Speaker 1: it's also legal liability issue, sure because and and like

489
00:28:18,359 --> 00:28:20,560
Speaker 1: you said, there's no law that says you have to

490
00:28:20,680 --> 00:28:25,440
Speaker 1: do this. But when the accident happens, after the accident happened,

491
00:28:26,359 --> 00:28:28,879
Speaker 1: all right, the second time, see what happened, I don't know.

492
00:28:29,000 --> 00:28:30,800
Speaker 1: The car just pulled to the left and I couldn't

493
00:28:30,800 --> 00:28:32,920
Speaker 1: figure out why or the car didn't steer clear of

494
00:28:32,960 --> 00:28:35,000
Speaker 1: the you know, did the crash avoidance didn't work for

495
00:28:35,119 --> 00:28:38,120
Speaker 1: some reason, or it missed it by you know, three

496
00:28:38,200 --> 00:28:39,840
Speaker 1: quarters of an inch, and they're gonna go look back

497
00:28:39,880 --> 00:28:41,960
Speaker 1: at calibration, and you know, those are the things you hear,

498
00:28:42,000 --> 00:28:45,200
Speaker 1: Those are the stories I hear that you know, it

499
00:28:45,360 --> 00:28:48,400
Speaker 1: will come back to who fixed the car. You are responsible.

500
00:28:48,440 --> 00:28:51,760
Speaker 1: That's a safety system you're fixing. And to have that

501
00:28:51,880 --> 00:28:54,360
Speaker 1: piece of paper that says, hey, I had a certified

502
00:28:54,440 --> 00:28:57,400
Speaker 1: as being repaired, I think that's huge. I think that's

503
00:28:57,440 --> 00:29:01,360
Speaker 1: something no one else offers right now today. There's no

504
00:29:01,400 --> 00:29:02,760
Speaker 1: one else as far as I know, there's no one

505
00:29:02,800 --> 00:29:05,560
Speaker 1: else in the world. And actually it's documenting that the

506
00:29:05,640 --> 00:29:10,320
Speaker 1: deal was taken on the road. There's video evidence, there's

507
00:29:10,400 --> 00:29:16,040
Speaker 1: audio evidence, and there's actually documentable reporting evidence that when

508
00:29:16,040 --> 00:29:20,560
Speaker 1: the vehicle was driven after repair or after calibration. We

509
00:29:20,720 --> 00:29:24,240
Speaker 1: have the documentation said it worked, and yes, here it is.

510
00:29:24,480 --> 00:29:26,400
Speaker 1: And let me let me give the listeners an example

511
00:29:26,480 --> 00:29:28,000
Speaker 1: and and and let me know if you if you,

512
00:29:28,120 --> 00:29:29,960
Speaker 1: I'm sure you've seen and heard of this one. Frank,

513
00:29:30,000 --> 00:29:31,880
Speaker 1: we had a caller here on the show about a

514
00:29:32,000 --> 00:29:33,680
Speaker 1: year and a year and a half ago, a woman

515
00:29:33,720 --> 00:29:37,160
Speaker 1: from Florida called up. She was complaining that her Subaru

516
00:29:37,680 --> 00:29:40,480
Speaker 1: um eyesight I think they call it on Subaru the

517
00:29:40,560 --> 00:29:43,640
Speaker 1: Ada system, that she was getting error faults and the

518
00:29:43,720 --> 00:29:47,000
Speaker 1: system wasn't responding and shutting down and you know, taking

519
00:29:47,080 --> 00:29:49,680
Speaker 1: over control of the vehicle, preventing it from steering left

520
00:29:49,800 --> 00:29:51,680
Speaker 1: or right and doing all kinds of crazy things. And

521
00:29:51,800 --> 00:29:54,800
Speaker 1: she had it back to the dealership multiple times, and

522
00:29:54,920 --> 00:29:56,920
Speaker 1: nobody could find a fault with the vehicle. It did

523
00:29:57,000 --> 00:30:00,880
Speaker 1: not set any trouble codes. And it came to me.

524
00:30:01,000 --> 00:30:04,280
Speaker 1: I said, yeah, well, and I gave her a couple

525
00:30:04,320 --> 00:30:05,960
Speaker 1: of things to try, and I said, call me back

526
00:30:06,080 --> 00:30:08,360
Speaker 1: next week. Well, as it turned out, that week, my

527
00:30:08,440 --> 00:30:12,600
Speaker 1: wife made her test turkey for Thanksgiving. That that Sunday

528
00:30:12,640 --> 00:30:15,360
Speaker 1: before you know, we do that sometimes, And she put

529
00:30:15,400 --> 00:30:18,479
Speaker 1: gravy on my manshed potatoes and my glasses steamed up,

530
00:30:19,200 --> 00:30:21,040
Speaker 1: and all of a sudden, I could think of nothing

531
00:30:21,120 --> 00:30:23,760
Speaker 1: but that Subaru is sight calibration. I said, you know what,

532
00:30:23,920 --> 00:30:26,600
Speaker 1: this woman got a new windshield. I bet we called

533
00:30:26,640 --> 00:30:28,239
Speaker 1: her back, put her on the show and she said, yes,

534
00:30:28,280 --> 00:30:30,320
Speaker 1: I did get a new windshield. I said, did you

535
00:30:30,360 --> 00:30:33,320
Speaker 1: get it calibrated? Did you get the ads camera calibrated,

536
00:30:33,360 --> 00:30:35,080
Speaker 1: you know the system. She said, no, my husband didn't

537
00:30:35,080 --> 00:30:37,560
Speaker 1: think it was necessary. He didn't want to spend the money. Boy,

538
00:30:37,600 --> 00:30:39,360
Speaker 1: did he get an earful. She took it back to

539
00:30:39,440 --> 00:30:42,400
Speaker 1: the dealership, they calibrated and the car was fixed. Um.

540
00:30:42,760 --> 00:30:44,720
Speaker 1: You know, thank god my wife made turkey that week

541
00:30:45,040 --> 00:30:48,719
Speaker 1: with gravy. Um. You see that, right, Frank. I mean

542
00:30:48,760 --> 00:30:50,840
Speaker 1: it's the littlest thing that sets the system off, that

543
00:30:50,960 --> 00:30:57,720
Speaker 1: makes it not function correctly. Yeah. And it's interesting, particularly

544
00:30:57,760 --> 00:31:01,760
Speaker 1: with windshield because you know, that's really the the major

545
00:31:01,960 --> 00:31:05,000
Speaker 1: area of the vehicle where you have challenges because you've

546
00:31:05,040 --> 00:31:07,880
Speaker 1: got the you've got the camera behind the windshield, and

547
00:31:08,240 --> 00:31:12,080
Speaker 1: and and windshields get cracked, they get replaced, and people

548
00:31:12,160 --> 00:31:15,880
Speaker 1: don't think about that camera. But the camera controls not

549
00:31:16,000 --> 00:31:20,600
Speaker 1: only steering and breaking acceleration, but it controls lane lane

550
00:31:20,680 --> 00:31:25,800
Speaker 1: departure warnings and things like that. And so critical to

551
00:31:26,000 --> 00:31:29,800
Speaker 1: validate that when I report para win shield or replacement

552
00:31:29,840 --> 00:31:32,120
Speaker 1: wind shield, when I get it back to the consumer,

553
00:31:32,320 --> 00:31:36,000
Speaker 1: or before I give it back, does it actually work properly?

554
00:31:36,560 --> 00:31:41,560
Speaker 1: And I have an interesting stat boy, it um deventy

555
00:31:41,920 --> 00:31:47,360
Speaker 1: seventy of consumers. And this is from the Insurance Institute

556
00:31:47,400 --> 00:31:52,040
Speaker 1: of Highway Safety, seventy one percent consumers report an issue

557
00:31:52,640 --> 00:31:56,440
Speaker 1: with calibrations or with the vehicle operating correctly after a

558
00:31:56,520 --> 00:32:03,400
Speaker 1: win shield replacement. That's that's that's that's a really big number. Uh,

559
00:32:03,560 --> 00:32:06,080
Speaker 1: that's a really big number. So hey, Frank, I'll tell

560
00:32:06,080 --> 00:32:07,800
Speaker 1: you what. Stay put, let me pull over. I'm gonna

561
00:32:07,840 --> 00:32:09,320
Speaker 1: keep you one more sement. We're gonna have about four

562
00:32:09,360 --> 00:32:10,760
Speaker 1: and a half minutes when we come back. I got

563
00:32:10,760 --> 00:32:12,280
Speaker 1: a couple of quick questions for you, and then we're

564
00:32:12,280 --> 00:32:14,120
Speaker 1: gonna go. But stay right where you are. We're talking

565
00:32:14,160 --> 00:32:17,640
Speaker 1: to Frank Turlop of Autoteccelerators Opus I VS. I'm Ronning

566
00:32:17,680 --> 00:32:19,640
Speaker 1: Nating the Car Doctor. I'll return right after this. Don't

567
00:32:19,640 --> 00:32:31,000
Speaker 1: go away. Welcome back ron named the car Doctor here

568
00:32:31,040 --> 00:32:35,800
Speaker 1: with Frank Turlep of Opus I VS and Autoteccelerators. Frank, Frank,

569
00:32:35,960 --> 00:32:38,320
Speaker 1: there you go. Tom, button down, Thank you, Tom. I

570
00:32:38,400 --> 00:32:40,640
Speaker 1: love Tom. Tom's the best um. Sometimes he gets a

571
00:32:40,640 --> 00:32:45,320
Speaker 1: sticky button, his ADS calibration is off. Can you calibrate Tom? Frank,

572
00:32:45,360 --> 00:32:47,640
Speaker 1: can you take care of him for me? So so

573
00:32:48,000 --> 00:32:51,680
Speaker 1: you know, yeah, yeah, it's kind of a tough call.

574
00:32:51,960 --> 00:32:54,280
Speaker 1: You know, we're talking about windshields, right, and how cars

575
00:32:54,320 --> 00:32:56,360
Speaker 1: have to be calibrated, and it's such a common problem.

576
00:32:56,400 --> 00:32:58,560
Speaker 1: And then the quality of the glass, the opacity of

577
00:32:58,640 --> 00:33:00,360
Speaker 1: the glass to be able to see through the camera

578
00:33:00,400 --> 00:33:03,640
Speaker 1: and all that affects everything, you know. And then I've

579
00:33:03,680 --> 00:33:05,560
Speaker 1: got to point this out before I ask you my question.

580
00:33:05,920 --> 00:33:08,560
Speaker 1: You know, even wrong wiper blades, right, you put a

581
00:33:08,600 --> 00:33:11,600
Speaker 1: wiper blade on an a DOS vehicle that now the

582
00:33:11,680 --> 00:33:14,440
Speaker 1: wiper sweep is in the path of the camera if

583
00:33:14,480 --> 00:33:17,640
Speaker 1: it's not supposed to be there. That will befuddle the system,

584
00:33:17,720 --> 00:33:24,320
Speaker 1: won't it. Absolutely? Yeah? Absolutely, yeah. Just anything anything in

585
00:33:24,400 --> 00:33:27,240
Speaker 1: the way the camera will affect will affect the cameras

586
00:33:27,520 --> 00:33:30,520
Speaker 1: ability to see. Yeah. So just something for the listeners

587
00:33:30,560 --> 00:33:32,520
Speaker 1: to think about. So here's my question, just real quick,

588
00:33:32,560 --> 00:33:34,920
Speaker 1: in our last couple of minutes, you know, somebody gets

589
00:33:34,920 --> 00:33:36,920
Speaker 1: an ADOS calibration or they get it, they get their

590
00:33:36,960 --> 00:33:40,160
Speaker 1: body shop prepaired on and the car gets calibrated. Can

591
00:33:40,200 --> 00:33:42,000
Speaker 1: you tell us in two minutes or lest what is

592
00:33:42,040 --> 00:33:47,160
Speaker 1: the actual certification procedure involved? How do you do it? Well,

593
00:33:47,240 --> 00:33:51,200
Speaker 1: the certification of the of the called the validation procedures.

594
00:33:51,520 --> 00:33:56,160
Speaker 1: The validation procedures is this followed once the repair is done,

595
00:33:56,880 --> 00:34:00,280
Speaker 1: someone needs to take the vehicle on the road and

596
00:34:01,200 --> 00:34:05,400
Speaker 1: record what they did. I did I take the vehicle

597
00:34:05,480 --> 00:34:09,359
Speaker 1: up at certain speeds? Uh? What happened when I took

598
00:34:09,400 --> 00:34:12,160
Speaker 1: it up at certain speeds? Because every component in an

599
00:34:12,239 --> 00:34:16,839
Speaker 1: eight system has particular requirements of what speed it needs

600
00:34:16,880 --> 00:34:19,719
Speaker 1: get up to and what it's going to do at

601
00:34:19,800 --> 00:34:22,920
Speaker 1: that speed. And so the proper way to do it

602
00:34:23,080 --> 00:34:25,879
Speaker 1: is take a big bletter road document or speed you've

603
00:34:25,920 --> 00:34:29,520
Speaker 1: taken it up to. What what you what you experienced?

604
00:34:29,600 --> 00:34:32,600
Speaker 1: I e. That I turned a right link around and

605
00:34:32,719 --> 00:34:36,840
Speaker 1: then my my black spot go on anyway. So that's

606
00:34:36,960 --> 00:34:41,400
Speaker 1: the proper process. And then at the end of that process,

607
00:34:42,000 --> 00:34:46,279
Speaker 1: the consumer should be asking that repair facility show me

608
00:34:46,480 --> 00:34:49,279
Speaker 1: what you did and and get some sort of a

609
00:34:49,360 --> 00:34:54,520
Speaker 1: printed report or something saying it passed, it passed, and

610
00:34:54,680 --> 00:34:59,759
Speaker 1: that's what And that's what test drive copilot does it

611
00:35:00,000 --> 00:35:03,520
Speaker 1: It allows for that right, It provides for that. Frank,

612
00:35:03,600 --> 00:35:05,960
Speaker 1: real quick, where can the listener to go get more information?

613
00:35:06,040 --> 00:35:08,359
Speaker 1: And repair shops go get more information, the body shops

614
00:35:08,400 --> 00:35:11,800
Speaker 1: go get more information. Where are we going? Website w

615
00:35:12,120 --> 00:35:16,719
Speaker 1: w W www dot cold pilot, dot com, cool beans. Frank,

616
00:35:16,760 --> 00:35:18,640
Speaker 1: it was a pleasure, sir, we'll do it again. You

617
00:35:18,719 --> 00:35:20,839
Speaker 1: have yourself a good holiday season. You're always welcome back

618
00:35:20,840 --> 00:35:22,320
Speaker 1: here at the Car Doctor. I'm on a naming in

619
00:35:22,320 --> 00:35:23,960
Speaker 1: the Car Doctor, reminding each and every one of you

620
00:35:24,320 --> 00:35:27,440
Speaker 1: good mechanics aren't expensive, they're priceless. See you,