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Speaker 1: Hey, hey, welcome back running any of the card doc.

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Speaker 1: Let's get on over and talk to Don up there

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Speaker 1: in bill Areca mass. Oh no, I'm sorry Double O

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Speaker 1: Ford Expedition. Yes, Don, How can I help you? Sir?

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Speaker 2: Yes, ro This has been ongoing for maybe four years.

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Speaker 2: They just sent on TV the called You probably heard

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Speaker 2: about the call back about the switch. Yes, well, years

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Speaker 2: ago they sent me a thing from the company. Go

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Speaker 2: to a dealer. I told lady by No in certain

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Speaker 2: terms that I don't trust the dealer. So anyway, nothing

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Speaker 2: was done. So as the walky ellapsed, I went to

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Speaker 2: the local I go to a local neighborhood mechanic to

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Speaker 2: have my work done. Okay, So I was wondering they

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Speaker 2: bought that up again? They said, oh for the expeditions

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Speaker 2: with the Explorers. Coluvctory is built between the years nineteen

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Speaker 2: ninety seven to two thousand, still has this problem. Now

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Speaker 2: I want questioning now the fact that I don't have

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Speaker 2: anything to do with with the company, will they still

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Speaker 2: look at it?

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Speaker 1: Sure? Absolutely, A recall is a recall. It makes no

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Speaker 1: bearing on who works on the vehicle or or you know,

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Speaker 1: or how as long as and let me state it

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Speaker 1: like this, you can buy a vehicle brand new, a

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Speaker 1: two thousand and eight Hupmobile. Okay, and we're reaching back

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Speaker 1: there a little bit. You can buy a two thousand

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Speaker 1: and eight Hupmobile and tomorrow bring it into an independent

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Speaker 1: mechanic of your choice to get it serviced, provided they

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Speaker 1: use like kind quality of parts. So as long as

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Speaker 1: the parts that that mechanic of yours is putting on

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Speaker 1: the vehicle meets and exceeds Ford Motor Companies original equipment specification,

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Speaker 1: there's no reason in the world why he can't service it,

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Speaker 1: why you can't go back to Ford for a recall.

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Speaker 1: For that matter, there's no reason in the world. If

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Speaker 1: this was a two thousand and eight vehicle and you

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Speaker 1: took it to your local mechanic for oil changes or

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Speaker 1: breaks or regular servicing and something failed under warranty, is

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Speaker 1: my point. There's no reason why you know, you can't

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Speaker 1: go back to the dealer. Look, a dealer is not

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Speaker 1: the be all and endole, like an independent shop is

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Speaker 1: not a be all and end all. A vehicle manufacturer's

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Speaker 1: dealer is a representative, that's all they are. There's no

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Speaker 1: law on the books, absolutely positively that states a vehicle

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Speaker 1: has to go back to a dealer to have it

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Speaker 1: service while the vehicle is under warranty. Now, in some cases,

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Speaker 1: if you're leasing a vehicle, you're going to get service

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Speaker 1: work quote unquote thrown in for free during the life

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Speaker 1: of the lease. That's something you negotiate in the showroom

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Speaker 1: before the car leaves the dealer's lot. Trust me, you're

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Speaker 1: not getting it for free. They've put it into the

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Speaker 1: price of the lease somewhere. And I'm surprised that the

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Speaker 1: number of people that still say to me, Hey, I'm

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Speaker 1: getting my service and maintenance done for free. Now you're not.

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Speaker 1: It's believe me, you're paying for it somewhere. Bottom line

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Speaker 1: that you have a choice. You can take your vehicle

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Speaker 1: anywhere you want to get it serviced, but warranty work

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Speaker 1: has to be done by the vehicle manufacturer's rep the dealer.

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Speaker 1: All right. That being said, as long as the mechanic

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Speaker 1: you go to uses like kind quality parts. For example,

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Speaker 1: in your case, it's an expedition. As long as he's

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Speaker 1: using something, Hey, I'll make it simple. If your mechanic

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Speaker 1: did all your oil changes from now to the end

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Speaker 1: of perpetuity, and he used motocraft filters and he gives

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Speaker 1: you invoices stating motorcraft filters or there's a motocraft filter

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Speaker 1: on the engine. If that engine had one thousand miles

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Speaker 1: to go before it was out of warranty and it failed,

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Speaker 1: and the failure was related to craftsmanship and along the

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Speaker 1: guidelines of Ford Motor Company's warranty, they've got to honor

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Speaker 1: the warranty. They can't dictate where you go to get

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Speaker 1: the vehicle serviced. It's against the law.

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Speaker 2: Oh okay.

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Speaker 1: If a vehicle manufacturer, regardless of who they are, says

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Speaker 1: you need to bring your vehicle here to get it

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Speaker 1: serviced in order to extend and maintain the warranty, ask

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Speaker 1: ask them to put it in writing. They won't. They won't.

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Speaker 1: And if they do put it in writing, then they've

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Speaker 1: got some special exclusion that AM and nobody else is

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Speaker 1: aware of. Because you can look at the Magnuson Moss

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Speaker 1: Warranty Act, as written by Congress nineteen seventy six, that

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Speaker 1: specifically states that under no circumstances shall a vehicle owner

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Speaker 1: be required to return to the vehicle dealer for service

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Speaker 1: unless that vehicle dealer gives those parts to the owner

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Speaker 1: for free. And I don't know anybody that's doing that. Again,

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Speaker 1: you lease a car, you buy a car. Some dealers

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Speaker 1: are offering and if you notice, they give you the

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Speaker 1: first oil change for free, or maybe they're giving you

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Speaker 1: your lease servicing for free. That's packed into the price

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Speaker 1: of the car. But no dealer in their right mind

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Speaker 1: will ever say, hey, you've got to come here for service.

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Speaker 1: Otherwise you're gonna avoid the warranty because if they do,

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Speaker 1: and they put it in writing, you'll own the dealership.

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Speaker 2: Oh gee, Because in my case, I was doing the

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Speaker 2: side of use. I was taken to the dealership and

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Speaker 2: right I was going to after the warkey was over,

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Speaker 2: and they said, wait a minute, you can't take this

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Speaker 2: thought though, what this is wrong and that's wrong. And

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Speaker 2: I've been taking this them right along. So they were

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Speaker 2: taking pots off my collie right well, that.

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Speaker 1: Are not doing the job. And again a repair shop

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Speaker 1: noticed on I said, a repair shop. A repair shop,

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Speaker 1: whether it's a dealer or an independent repair facility, is

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Speaker 1: only as good as the people inside of it. So

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Speaker 1: you know, just because it says forward over the door,

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Speaker 1: Chevy over the door, or ra automotive over the door,

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Speaker 1: doesn't make it a good shop. If the people inside

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Speaker 1: in the uniforms. That makes it a good shop. That's

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Speaker 1: the way the game gets played today. Like any other place.

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Speaker 1: You know, you can go to a bad fast food

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Speaker 1: franchise chain across the country, you can go to a

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Speaker 1: good fast food franchise chain across the country. It's only

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Speaker 1: as good as the people in the uniforms inside that facility.

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Speaker 1: All right, sir, you're very welcome. You're very welcome well,

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Speaker 1: And that's really the bottom line. You know, you don't

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Speaker 1: have to go back to a dealer in order to

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Speaker 1: maintain warranty. You just have to use a like kind

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Speaker 1: quality part to maintain that warranty. And as long as

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Speaker 1: your repair shop, as long as your regular mechanic does that,

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Speaker 1: there's no way in the world they can avoid the warranty.

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Speaker 1: It just doesn't affect it. They can drag it out

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Speaker 1: a little bit too long, but in the case of

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Speaker 1: a recall, it's not going to matter. You take that

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Speaker 1: vehicle in for the recall. I'll notice they're going to

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Speaker 1: have to do the work they're required to by the

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Speaker 1: federal government. I'm running in in the car, doctor, and

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Speaker 1: we'll be back right after this. Hey, hey, hey, welcome back.

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Speaker 1: Run Anie in the car. Doctor, let's cruise on over.

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Speaker 1: Talk to Ray from Queens, New York. Two thousand Nissan Ultima.

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Speaker 3: Yes, Ray, Hi, I love your show.

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Speaker 1: Thank you, sir. Can I help you?

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Speaker 3: I just missed it on Sunday mornings.

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Speaker 1: Yeah, you and the rest of you and the rest

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Speaker 1: of the New York area. But that's all right. You

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Speaker 1: never know what could happen. You never know what tomorrow

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Speaker 1: could bring.

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Speaker 3: Well, I'll tell you one thing. My wife and I

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Speaker 3: have listened on the you know, the tapes of it,

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Speaker 3: so it's great anyway. Two thousand Nissan Ultima. I put

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Speaker 3: it in. When I put a stop, a light and drive,

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Speaker 3: I get a vibration and when I started, it's to rumble.

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Speaker 3: I'm thinking motor mounts. Is that possible?

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Speaker 1: Yeah, I'm agreeing with that. And you know one of

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Speaker 1: the things I would look at, because the maximums have

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Speaker 1: it and some of the ultimates have it where they

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Speaker 1: have the technology. Believe it or not, it's an electronic

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Speaker 1: motor mount. Yeah, I know it's it sounds crazy. They'll

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Speaker 1: have a it'll be it'll be a hydraulically dampened mount.

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Speaker 1: And you may have a case where one of those

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Speaker 1: hydraulically damped mounts is going bad. The easiest way is

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Speaker 1: to look at the side in the front motor mounts.

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Speaker 1: Do they show a wire going inside the rubber? If

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Speaker 1: if so, that's how it's equipped. If not, you may

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Speaker 1: find that looking at the mount. And if somebody power

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Speaker 1: breaks it, does the engine in the trend do they

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Speaker 1: pull on it hard like it's being stretched to the

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Speaker 1: point that yes, it's now becoming a problem and it's

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Speaker 1: stretched or broken. In that case, you need to do mounts.

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Speaker 2: Yeah, we used to.

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Speaker 3: We used to do it the old cars.

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Speaker 1: Put it in the right reverse or drive right. And

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Speaker 1: you know, if that's the case too, you're gonna end

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Speaker 1: up changing not just one mount, you're gonna change all three. Yeah,

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Speaker 1: there should be three. There should be a side mount,

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Speaker 1: a front out, a transmount, and then some of them

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Speaker 1: there's a damper, a specific shock absorber. So it could

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Speaker 1: be more than just let me ask.

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Speaker 3: You what is that run approximate? Ny, You can't tell

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Speaker 3: exactly depends.

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Speaker 1: The mounts are somewhere between ninety and one hundred and

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Speaker 1: thirty bucks apiece, depending upon which mounts they are, and

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Speaker 1: you know they can get pricey.

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Speaker 3: And then a labor of course, in the labor of course.

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Speaker 1: So well, you're not going to do this yourself. Come on,

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Speaker 1: this is a Saturday project.

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Speaker 3: I'm fifty eight years of age, my buttloll can do that.

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Speaker 1: You're only as you're only as old as you feel.

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Speaker 2: My friend, I used to do.

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Speaker 3: You know, I used to have a Dodge Doty. They

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Speaker 3: were the best cause that they ever made.

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Speaker 1: Sure yourself dodged Dart. The up radiator hose could blow

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Speaker 1: off at Kennedy Airport, you could still make a midtown Manhattan.

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Speaker 1: The car wouldn't overheat.

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Speaker 3: Ye to jump started with a screw driver, that was

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Speaker 3: the car. Yeah, well, if I went to a shop,

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Speaker 3: it would be less than like six hundred do you

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Speaker 3: think more?

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Speaker 1: Depends on what they did. You'd probably be close to it, though,

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Speaker 1: You know what, it's easy enough to do. Get somebody

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Speaker 1: to go and ask for an estimate.

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Speaker 3: Someone does all that stuff up in Connecticut up their weekends. Yeah.

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Speaker 1: You know. The other side of it, Ray is they're

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Speaker 1: they're they're only going to be able to use Nissan

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Speaker 1: mounts for that vehicle. So it's not something that's going

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Speaker 1: to be in stock as a common thing at a

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Speaker 1: local Oral parts store, so be aware. I don't know

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Speaker 1: anybody in the after market that's making mounts for that

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Speaker 1: vehicle yet.

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Speaker 3: Can I answer another quick question?

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Speaker 1: Yeah, real quick?

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Speaker 3: Okay, yeah, I have electric uh power locks, okay, and

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Speaker 3: they can they replace the control whether the drivers, the.

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Speaker 1: Whole the module like for the driver's power windows, the drivers, right,

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Speaker 1: all of them.

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Speaker 3: Okay, Okay, Now about six months later, the power locks

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Speaker 3: every once in a while to kick on and off

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Speaker 3: and back and forth, and they.

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Speaker 1: Start to chatter. They change that assembly.

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Speaker 3: Though, No, they don't chatter. They like open and close,

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Speaker 3: and you know, it looks like it's spooked, you know,

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Speaker 3: as it's got because that's somebody.

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Speaker 1: Right now, that was a dealer that did it. Yes,

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Speaker 1: but you can't get it to happen with any frequency

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Speaker 1: or on a common on a common basis. If you

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Speaker 1: play with the power door lock switch, you know, how

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Speaker 1: do you get it to calm down so that it

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Speaker 1: stops doing it?

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Speaker 3: Well, what happens is I'll hit the switch and she'll lock,

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Speaker 3: and then all of a sudden she'll open up again.

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Speaker 3: And then I can go for three months but no problems.

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Speaker 3: It works properly, and then all of a sudden it

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Speaker 3: will happen again.

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Speaker 1: You know, I'm wondering if it's seeing a fault in

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Speaker 1: one of the door switches, and in order to prevent

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Speaker 1: the keys or what have you. The strategy is to

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Speaker 1: prevent the keys from being locked in the vehicle. You'll

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Speaker 1: try and lock it and it pops the locks right

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Speaker 1: back open. I would probably take a hard look at

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Speaker 1: doorjam switches on a scan tool. You should be able

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Speaker 1: to get a reading. You'll see open close, what's the

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Speaker 1: circuit doing? And then take it from there very well,

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Speaker 1: take good care. I'm run an ny in the car Doctor.

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Speaker 1: We'll be back right after this. Hey, hey, hey, welcome

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Speaker 1: back Ron and Amy and the car Doctor. I should

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Speaker 1: point out and welcome aboard. We've recently picked up an

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Speaker 1: affiliate down there in Memphis, Tennessee, and I understand this

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Speaker 1: weekend we launched down in New Orleans, and let's get

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Speaker 1: on over and talk to Bob Norwich, Vermont and see

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Speaker 1: what's going on with this five jeep Liberty Diesel.

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Speaker 4: Yes, Bob, hi, Ron, great show. I really appreciate it.

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Speaker 4: I have an five jep Liberty CRD Diesel and the

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Speaker 4: the dealer it overheats and we've had this hot weather

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Speaker 4: in the last couple of days. It's cooled off nically today,

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Speaker 4: but get into the eighty five ninety degrees.

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Speaker 1: Uh.

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Speaker 4: And if you have four people in the car and

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Speaker 4: as you're going up a hill, has plenty of.

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Speaker 1: Power, but the temperature gauge starts to creep.

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Speaker 4: Up, just goes right up to the age.

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Speaker 1: So the question becomes, is the gauge or is it

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Speaker 1: really overheating?

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Speaker 4: Right? And then well, I dealer didn't know anyth about it.

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Speaker 4: He's probably listening, so I apologize. But anyway, so I

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Speaker 4: googled overheating Jeep diesels and there's a thousand people talking

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Speaker 4: about them.

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Speaker 1: Oh yeah, cause there's a bulletin out there for it.

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Speaker 1: There's a there's a bullet in O eight oh forty

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Speaker 1: three oh five that talks about recalibrating the temp gauge

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Speaker 1: on the dash with you know, with regard to the

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Speaker 1: calibration of the instrument cluster module for the temperature gauge.

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Speaker 4: Right, I've got the bullet right in front me. I

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Speaker 4: pulled it off the web. I send it to the

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Speaker 4: dealer and says, yeah, that sounds like your problem, But

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Speaker 4: I are we just putting a band aid over it

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Speaker 4: by recalibrating it.

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Speaker 1: No, we're actually you know, and this is the problem, Bob.

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Speaker 1: The problem becomes, you know, we've got to do things

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Speaker 1: in sequence. If if we're recalibrating the gauge, what they're

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Speaker 1: saying is they're saying that the cool intempt sensor is

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Speaker 1: reporting correct information, but the software in the gauge cluster

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Speaker 1: is doing an incorrect step with it. So what I

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Speaker 1: would do is I would get you know what, it's

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Speaker 1: cheap enough to do. Go out and buy an OBD

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Speaker 1: two scan tool today. You know, I can't say it

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Speaker 1: enough to too many people. You can buy them now

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Speaker 1: for under fifty bucks. They're cheap enough. Plug it into

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Speaker 1: the connector, all right, Go in on the OBD two side,

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Speaker 1: look at coolan temp. Look and see what the cooling

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Speaker 1: temp is being reported to the OBD two side. Because

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Speaker 1: you have to realize they can't cheat what OBD two

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Speaker 1: is saying. My point being that if the federal government

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Speaker 1: says this vehicle has to run with ann temperature range

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Speaker 1: in order for it to maintain emissions, Chrysler, nor Ford,

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Speaker 1: nor Toyota, no nobody can change that. They could they could,

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Speaker 1: they could, well, they could lie to you. They could

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Speaker 1: lie to you by via the gauge by changing the calibration,

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Speaker 1: but they can't lie to OBD two. So if it

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Speaker 1: doesn't set a code and OBD two runs consistent two

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Speaker 1: hundred degrees and now the gauge reads two hundred degrees,

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Speaker 1: then in my mind it was truly a software error

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Speaker 1: on the instrument cluster and not a fault of the vehicle.

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Speaker 4: Can you run with with an OBD two gate? Can

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Speaker 4: you use it while you're running there?

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Speaker 2: Sure?

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Speaker 1: Absolutely, you take a scan tool, plug it in, go

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Speaker 1: for a ride, do whatever you want, go grocery shop

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Speaker 1: and go, you know, go tour Vermont, whatever you gotta do.

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Speaker 1: You know, But it's it's it's not an issue, you know.

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Speaker 1: I almost encourage everybody today for the price of what

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Speaker 1: you can buy a scan tool for for under fifty bucks.

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Speaker 1: If you can get and you can get that a

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Speaker 1: stream out of sum for fifty you can spend one

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Speaker 1: hundred and do a little more for what you can get.

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Speaker 1: And I read the stories about the guys wanting to

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Speaker 1: in this situation bob putting in cool and temperature gauges.

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Speaker 1: It doesn't pay buy an OBD two scan tool for

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Speaker 1: one hundred bucks or less. Read the temperature of the

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Speaker 1: engine from there and compare it and see what it is.

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Speaker 1: I'm actually gonna do more research on this because someone

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Speaker 1: else has sent me a letter regarding this last week.

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Speaker 1: And if I do, and when I do get more information,

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Speaker 1: i'll talk about it on air. Good talking to you.

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Speaker 1: I'm running Andy in the car doctor another hour. Good grief.

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Speaker 1: Good mechanics are in expensive, they're priceless. We'll see you

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Speaker 1: next week.

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Speaker 4: MM.