1 00:00:00,080 --> 00:00:03,840 Speaker 1: Truth is I have the problem. I'm addicted to cars. 2 00:00:05,280 --> 00:00:07,400 Speaker 1: Ron Anian, I'd go back and hook up what you're 3 00:00:07,440 --> 00:00:09,799 Speaker 1: what you're hooking up by a clamp on antmeter. You 4 00:00:09,840 --> 00:00:16,720 Speaker 1: got a clamp on antmeter. No, I don't think so, 5 00:00:16,840 --> 00:00:19,320 Speaker 1: Tim the car Doctor. I put it up for sale 6 00:00:19,800 --> 00:00:21,560 Speaker 1: and I didn't tell her. She goes to me. She 7 00:00:21,640 --> 00:00:25,639 Speaker 1: think she thinks it's cute. Well, you know, listen, happy wife, 8 00:00:25,640 --> 00:00:28,240 Speaker 1: happy life. Brother. Hey, well you know we ended up 9 00:00:28,240 --> 00:00:31,800 Speaker 1: by in her Mercedes uh three weeks ago. Very happy wife, 10 00:00:32,159 --> 00:00:34,879 Speaker 1: very happy life. You see all the problems the car 11 00:00:34,960 --> 00:00:37,720 Speaker 1: Doctor can solve you. Guarantee to the tool of Gods, 12 00:00:38,080 --> 00:00:41,159 Speaker 1: you must now be smeared with the Holy Greece of disdain. 13 00:00:41,479 --> 00:00:44,400 Speaker 1: Welcome to the radio home of ron and Anian the 14 00:00:44,479 --> 00:00:48,880 Speaker 1: Car Doctor. Since this is where car owners the world 15 00:00:48,960 --> 00:00:53,519 Speaker 1: overturned to for their definitive opinion on automotive repair. If 16 00:00:53,520 --> 00:00:56,240 Speaker 1: your mechanics giving you a busy signal, pick up the 17 00:00:56,280 --> 00:01:00,080 Speaker 1: phone and call in. The garage doors are open. I 18 00:01:00,120 --> 00:01:02,360 Speaker 1: am here to take your calls at eight five, five, 19 00:01:02,400 --> 00:01:13,440 Speaker 1: five six and now eight comedian, I thought so running. 20 00:01:13,520 --> 00:01:16,000 Speaker 1: Heystry to start your engines along. Welcome on on any 21 00:01:16,000 --> 00:01:17,560 Speaker 1: of the car Doctor here at the helm made five 22 00:01:17,600 --> 00:01:20,520 Speaker 1: five five zero nine zero zero is the phone number. 23 00:01:20,600 --> 00:01:22,440 Speaker 1: Come on, get up off the couch, pick up the phone, 24 00:01:22,640 --> 00:01:25,280 Speaker 1: call me. I'll solve your car problem. I promise put 25 00:01:25,360 --> 00:01:28,399 Speaker 1: my forty four or forty four years. Yeah'sah, I'm getting 26 00:01:28,400 --> 00:01:31,280 Speaker 1: older every day. Um. Years of experience putting together, working 27 00:01:31,280 --> 00:01:32,959 Speaker 1: for you and solving your car problem. That's what the 28 00:01:32,959 --> 00:01:35,520 Speaker 1: Car Doctor does twenty eight years here on radio eight 29 00:01:35,600 --> 00:01:38,319 Speaker 1: five five five six zero nine nine zero zero more 30 00:01:38,319 --> 00:01:40,920 Speaker 1: information Car Doctor Show dot com and that we're just 31 00:01:41,000 --> 00:01:43,280 Speaker 1: kind of trucking along to solve your car problem. A 32 00:01:43,360 --> 00:01:45,160 Speaker 1: bunch of great stories. It was a busy week at 33 00:01:45,200 --> 00:01:47,520 Speaker 1: the shop and all sorts of things going on. But 34 00:01:47,600 --> 00:01:49,760 Speaker 1: right now, let's kick the garage doors open because Tom's 35 00:01:49,760 --> 00:01:52,240 Speaker 1: giving me the Hey, get go into some calls. Um, 36 00:01:52,560 --> 00:01:54,080 Speaker 1: we're gonna right out of the gate. Let's go over 37 00:01:54,120 --> 00:01:57,559 Speaker 1: and talk to Barb in Wisconsin. Fourteen Ford Focus Barbara, 38 00:01:57,640 --> 00:02:00,280 Speaker 1: Welcome to the Car Doctor. How can I help? Yeah? Hi, 39 00:02:00,480 --> 00:02:06,280 Speaker 1: we have a Ford Focus that we purchased brand new, 40 00:02:06,840 --> 00:02:11,280 Speaker 1: and from the get go it has shuttered as you 41 00:02:11,639 --> 00:02:15,440 Speaker 1: go on on on off ramps, and um, we've had 42 00:02:15,480 --> 00:02:18,160 Speaker 1: it taken in the very first time, they told us 43 00:02:18,200 --> 00:02:22,040 Speaker 1: it was normal, and then recently over the years, a 44 00:02:22,120 --> 00:02:24,360 Speaker 1: couple of years ago or whatever, they said it was 45 00:02:24,400 --> 00:02:27,600 Speaker 1: a recall. And so then we put it took it 46 00:02:27,639 --> 00:02:32,880 Speaker 1: in for replacement of the clutch transmission, and they said 47 00:02:32,880 --> 00:02:36,240 Speaker 1: they fixed it, but it's still does not operate correctly. 48 00:02:36,360 --> 00:02:39,280 Speaker 1: So I went and I filed a claim through the 49 00:02:39,320 --> 00:02:43,240 Speaker 1: Ford Motor Company UH to see about getting a replacement 50 00:02:43,560 --> 00:02:47,640 Speaker 1: because there is a lawsuit that UM was out there. 51 00:02:47,800 --> 00:02:51,760 Speaker 1: And they told us that UM, we did not qualify 52 00:02:52,080 --> 00:02:56,280 Speaker 1: for the lawsuit and that they only offered US four 53 00:02:56,360 --> 00:03:00,760 Speaker 1: hundred dollars for being a Ford Motor customer. And I 54 00:03:00,800 --> 00:03:04,000 Speaker 1: asked for more detail as to why they did not 55 00:03:04,120 --> 00:03:06,840 Speaker 1: because I sent them all the service records and everything, 56 00:03:07,560 --> 00:03:11,160 Speaker 1: and they said that they could not UM give legal 57 00:03:11,200 --> 00:03:15,960 Speaker 1: advice or exactly state what the criteria was used. So 58 00:03:16,000 --> 00:03:21,360 Speaker 1: then I contacted a lawyer UM out of Michigan Stewart 59 00:03:21,480 --> 00:03:24,799 Speaker 1: Law Firm, and they are I sent all the paperwork 60 00:03:24,840 --> 00:03:27,880 Speaker 1: to them, and I haven't heard back from them that 61 00:03:28,160 --> 00:03:30,480 Speaker 1: there they said that we would be part of a 62 00:03:30,600 --> 00:03:34,280 Speaker 1: lawsuit and that right now it's in the appeals court. 63 00:03:34,360 --> 00:03:39,000 Speaker 1: So I'm my question is to you, is I had 64 00:03:39,080 --> 00:03:42,280 Speaker 1: until yesterday to respond to Po Motor Company that we 65 00:03:42,320 --> 00:03:46,280 Speaker 1: would accept the four hundred dollars, but um, that law 66 00:03:46,320 --> 00:03:49,119 Speaker 1: firm told me not to. So what what is your 67 00:03:49,160 --> 00:03:52,720 Speaker 1: advice on this? Because obviously the car is still doing 68 00:03:52,800 --> 00:03:56,480 Speaker 1: it and it's part of this whole lawsuit thing. How 69 00:03:56,520 --> 00:03:59,880 Speaker 1: long or did you do all this? Um? Just recent 70 00:04:00,560 --> 00:04:03,760 Speaker 1: umably last last week, the week before last, the week 71 00:04:03,800 --> 00:04:09,280 Speaker 1: before August the first time, well, I actually I filed 72 00:04:09,320 --> 00:04:13,480 Speaker 1: the UM claim the end of July and then Ford 73 00:04:13,560 --> 00:04:16,040 Speaker 1: Motor Company had ten days to reach out to me 74 00:04:16,440 --> 00:04:19,760 Speaker 1: and they never did, and so then it went onto 75 00:04:20,000 --> 00:04:24,400 Speaker 1: this cap mortars which is something that they have. And 76 00:04:25,400 --> 00:04:28,880 Speaker 1: are you aware of the Customer Satisfaction Program release nineteen 77 00:04:29,000 --> 00:04:32,039 Speaker 1: and is in Nancy zero eight that Ford released on 78 00:04:32,080 --> 00:04:36,000 Speaker 1: August fourteen. I mean, they just released it three days ago, 79 00:04:36,360 --> 00:04:40,080 Speaker 1: interestingly enough, I'm interestingly enough on my birthday if that's 80 00:04:40,480 --> 00:04:42,880 Speaker 1: if that's a kick in the head, But they just 81 00:04:42,960 --> 00:04:46,839 Speaker 1: released this customer Satisfaction program. They've extended the warranty on 82 00:04:46,920 --> 00:04:49,960 Speaker 1: the DPS six trans to seven years of service or 83 00:04:50,000 --> 00:04:52,440 Speaker 1: a hundred thousand miles from the warranty start date, whichever 84 00:04:52,440 --> 00:04:56,479 Speaker 1: occurs first. UM, the vehicle doesn't apply the program doesn't apply, 85 00:04:56,920 --> 00:05:00,400 Speaker 1: does not apply to vehicles that qualified repairs under vehicle 86 00:05:00,400 --> 00:05:04,720 Speaker 1: power train limited warranty. This is a one time repair program, etcetera, etcetera. Um, 87 00:05:04,839 --> 00:05:06,880 Speaker 1: you should be getting a copy of that in the mail, 88 00:05:07,360 --> 00:05:10,560 Speaker 1: they they Jay, I would think they just released it, 89 00:05:11,000 --> 00:05:13,320 Speaker 1: Uh this week, Wednesday, this past week. That's why I say, 90 00:05:13,320 --> 00:05:15,359 Speaker 1: when did you do this? And it sounds like you 91 00:05:15,480 --> 00:05:18,479 Speaker 1: just you're just you're ahead of the wave. And UM, 92 00:05:18,520 --> 00:05:20,000 Speaker 1: you know, a matter of fact, I just read this 93 00:05:20,080 --> 00:05:22,000 Speaker 1: in the paper somewhere, which is what made me aware 94 00:05:22,040 --> 00:05:23,520 Speaker 1: of it, and I went and did some research on 95 00:05:23,560 --> 00:05:25,919 Speaker 1: it and come up with the numbers. But evidently this 96 00:05:26,160 --> 00:05:30,919 Speaker 1: the warranty recall on the transmissions is growing. It's a 97 00:05:31,240 --> 00:05:33,200 Speaker 1: it's still be it's still a problem, and it looks 98 00:05:33,240 --> 00:05:36,640 Speaker 1: like it's gonna get bigger before it gets smaller. And 99 00:05:37,360 --> 00:05:40,719 Speaker 1: my suspicion is part of what's holding it up. And 100 00:05:40,760 --> 00:05:42,680 Speaker 1: I don't I don't have anything that I could prove 101 00:05:42,720 --> 00:05:45,760 Speaker 1: this to you, but if you want my suspicion, I 102 00:05:45,800 --> 00:05:48,279 Speaker 1: don't think they have the production capacity to fix everything 103 00:05:48,320 --> 00:05:51,840 Speaker 1: at this moment. And I just don't think the manufacturing 104 00:05:51,880 --> 00:05:55,800 Speaker 1: capability is there because we're dealing with something that's more 105 00:05:55,839 --> 00:05:57,880 Speaker 1: than five years old, and all of a sudden we 106 00:05:57,920 --> 00:06:00,000 Speaker 1: need I don't know what the number is. If if 107 00:06:00,040 --> 00:06:02,120 Speaker 1: we need a million widgets that we weren't counting on 108 00:06:02,279 --> 00:06:07,080 Speaker 1: needing in the age of just in time, manufacturing that 109 00:06:07,160 --> 00:06:09,600 Speaker 1: million widgets is gonna take a while or whatever, the 110 00:06:09,680 --> 00:06:14,040 Speaker 1: number is five thousand, et cetera. But you get my point. Um, 111 00:06:14,560 --> 00:06:19,400 Speaker 1: So if you go online and just google search forward, um, 112 00:06:19,440 --> 00:06:25,320 Speaker 1: the exact wording is Customer Satisfaction Program nineteen n zero eight, 113 00:06:26,200 --> 00:06:30,440 Speaker 1: and it talks about certain through model year fee ESTA 114 00:06:30,640 --> 00:06:36,719 Speaker 1: and twenty up through through focuses with the DPS six trans, 115 00:06:36,760 --> 00:06:41,120 Speaker 1: about clutch shutter, and warranty extension. If they're extending the warranty. 116 00:06:41,520 --> 00:06:43,279 Speaker 1: You know, this is the right hands not sure what 117 00:06:43,360 --> 00:06:44,880 Speaker 1: the left hand is doing because the left hand is 118 00:06:44,880 --> 00:06:49,320 Speaker 1: too busy trying to write. So, uh, you know you're 119 00:06:49,440 --> 00:06:53,279 Speaker 1: right in everything you're saying. And they they should fix it. 120 00:06:53,640 --> 00:06:55,200 Speaker 1: I don't think they should give you another car. They 121 00:06:55,240 --> 00:06:57,159 Speaker 1: should fix the trans, you know, make it so that 122 00:06:57,200 --> 00:07:00,159 Speaker 1: it works like it's supposed to. Uh. If if for 123 00:07:00,240 --> 00:07:02,600 Speaker 1: some bizarre reason they can't fix the trans, well, and 124 00:07:02,680 --> 00:07:06,239 Speaker 1: that's that's sort of a different conversation. But you know, this, 125 00:07:06,240 --> 00:07:08,680 Speaker 1: this particular unit has been a problem from the get go, 126 00:07:09,360 --> 00:07:11,360 Speaker 1: and I just think they've got to take care of it, 127 00:07:11,400 --> 00:07:13,240 Speaker 1: and they will. I just think it takes a longer 128 00:07:13,280 --> 00:07:16,520 Speaker 1: time than we're you know, we're used to um, because 129 00:07:16,560 --> 00:07:18,760 Speaker 1: we're still paying on the car. I mean, we havenybody, 130 00:07:19,040 --> 00:07:22,320 Speaker 1: you know, less than a year left. But but um, 131 00:07:22,480 --> 00:07:24,440 Speaker 1: for some reason, they're trying to tell me that we 132 00:07:24,520 --> 00:07:28,320 Speaker 1: don't qualify for the replacement vehicle or anything. And all 133 00:07:28,480 --> 00:07:32,880 Speaker 1: they want to do is give him and ask him 134 00:07:32,880 --> 00:07:36,560 Speaker 1: what the parameters are, you know, ask them what are 135 00:07:36,600 --> 00:07:39,200 Speaker 1: the parameters for the replacement vehicle? And then you'll you'll 136 00:07:39,280 --> 00:07:42,800 Speaker 1: understand that. But then, you know, if someone were to 137 00:07:42,880 --> 00:07:44,880 Speaker 1: drive the car now, and I'm not picking on your bar, 138 00:07:44,920 --> 00:07:46,400 Speaker 1: but I'm just trying to look at this from the 139 00:07:46,440 --> 00:07:48,920 Speaker 1: outside looking in. If I got in that car and 140 00:07:49,000 --> 00:07:50,880 Speaker 1: drove it, if I was doing an oil change on 141 00:07:50,920 --> 00:07:52,840 Speaker 1: that car at the shop, I would I would drive it. 142 00:07:52,880 --> 00:07:54,720 Speaker 1: I would make three rights. We always do three rights 143 00:07:54,720 --> 00:07:57,000 Speaker 1: at the shop smith the bonnit to the eddie and 144 00:07:57,040 --> 00:07:59,920 Speaker 1: back to the shop. And you know, when I look 145 00:08:00,040 --> 00:08:01,560 Speaker 1: my guys and I go three rights. They know what 146 00:08:01,600 --> 00:08:05,280 Speaker 1: I'm talking about. If if I took that three right expedition, 147 00:08:05,600 --> 00:08:08,080 Speaker 1: would I feel a problem with the way this transhifted 148 00:08:08,160 --> 00:08:09,480 Speaker 1: or would you have to point it out to me? 149 00:08:10,560 --> 00:08:13,679 Speaker 1: You would feel it right away? Okay, then it's broke. Yeah, 150 00:08:13,760 --> 00:08:16,840 Speaker 1: I mean it's it's you know if if, if, if 151 00:08:17,040 --> 00:08:20,840 Speaker 1: it's that obvious, then you know they've got to fix it. 152 00:08:20,840 --> 00:08:22,440 Speaker 1: Have you taken it back to them and said, hey, 153 00:08:22,440 --> 00:08:25,000 Speaker 1: it's broke, or they just telling you we've taken it back. 154 00:08:25,040 --> 00:08:27,920 Speaker 1: Like we've been in the shop about four times, right, 155 00:08:28,760 --> 00:08:31,720 Speaker 1: and and what have they said to you each time? Um, 156 00:08:31,840 --> 00:08:34,160 Speaker 1: that they fixed it. The last time that my husband 157 00:08:34,160 --> 00:08:36,720 Speaker 1: took it in that they had it overnight, gave us 158 00:08:36,720 --> 00:08:38,920 Speaker 1: a loaner and they said they fixed it. But it's 159 00:08:38,960 --> 00:08:41,200 Speaker 1: still doing the same thing. And what is it and 160 00:08:41,200 --> 00:08:43,760 Speaker 1: what exactly does it do? So like when you're going 161 00:08:43,840 --> 00:08:47,160 Speaker 1: on the on and off ramps, it you can't even 162 00:08:47,200 --> 00:08:51,240 Speaker 1: get enough gas. It shutters, and then like when you're 163 00:08:51,240 --> 00:08:55,760 Speaker 1: at the stop sign, it shutters. Have you just for 164 00:08:55,840 --> 00:09:02,120 Speaker 1: giggles considered a different Ford dealer? Um knowing it? Why? 165 00:09:02,520 --> 00:09:05,760 Speaker 1: I guess there isn't too many around in my area. 166 00:09:06,120 --> 00:09:08,440 Speaker 1: Valid point. I'm just listen, I'm you know, sometimes you 167 00:09:08,440 --> 00:09:10,440 Speaker 1: have to be a Dutch uncle when you talk about 168 00:09:10,480 --> 00:09:12,480 Speaker 1: Carl re Paris. You know, you gotta sit there and say, well, 169 00:09:13,160 --> 00:09:15,200 Speaker 1: you know, is it Have we tried this? Have we 170 00:09:15,280 --> 00:09:18,280 Speaker 1: tried that? Listen? The bottom line is the trans is 171 00:09:18,320 --> 00:09:22,720 Speaker 1: a problem, and you know, I've got to believe they'll 172 00:09:22,760 --> 00:09:25,360 Speaker 1: fix it. I can't believe that when it's this far 173 00:09:25,400 --> 00:09:28,000 Speaker 1: into the limelight. You know, you're kind of living in 174 00:09:28,000 --> 00:09:29,800 Speaker 1: a town with bad water. You ever live in a 175 00:09:29,800 --> 00:09:32,600 Speaker 1: town when the when the water supply goes bad? I 176 00:09:32,679 --> 00:09:36,960 Speaker 1: have not, Yeah, you know I have. And everybody got 177 00:09:36,960 --> 00:09:39,720 Speaker 1: excited and nervous, and I said, you know what, it's okay, 178 00:09:39,800 --> 00:09:42,720 Speaker 1: because it's sort of to be expected things go wrong. 179 00:09:43,000 --> 00:09:44,800 Speaker 1: At least they know the water is bad. They're gonna 180 00:09:44,840 --> 00:09:48,720 Speaker 1: fix it. I don't see how Ford could not fix 181 00:09:48,840 --> 00:09:52,800 Speaker 1: this because it has now reached the level of customer 182 00:09:52,840 --> 00:09:57,240 Speaker 1: satisfaction program. I you know, I don't want to use 183 00:09:57,280 --> 00:10:01,680 Speaker 1: the recall word. I don't see recall anywhere yet on this. 184 00:10:02,760 --> 00:10:04,440 Speaker 1: But what there were You know, this is a game 185 00:10:04,480 --> 00:10:08,400 Speaker 1: of dollars, all right. They're working not to recall this 186 00:10:08,600 --> 00:10:12,199 Speaker 1: because if they recall it, um, it's it's it costs 187 00:10:12,240 --> 00:10:15,400 Speaker 1: them more money and you know, there's a there's there's 188 00:10:15,400 --> 00:10:17,679 Speaker 1: a tight rope back here. Well, it's all about dollars, 189 00:10:17,800 --> 00:10:19,839 Speaker 1: you know. Sometimes it's not about and that's this is 190 00:10:19,880 --> 00:10:22,000 Speaker 1: all the car companies, not just for it. You know, 191 00:10:22,040 --> 00:10:23,720 Speaker 1: it's a game of here. Do you ever think about 192 00:10:23,760 --> 00:10:26,120 Speaker 1: the Takata airbag recall? We were talking about this this 193 00:10:26,160 --> 00:10:29,439 Speaker 1: week in the shop. You're familiar with the Takada airbag recall. 194 00:10:29,920 --> 00:10:32,719 Speaker 1: So how many millions of cars are being recalled by 195 00:10:32,720 --> 00:10:35,400 Speaker 1: Takata because of the year big recall? Right, millions and 196 00:10:35,440 --> 00:10:37,920 Speaker 1: millions and millions. They say that it's gonna take I 197 00:10:38,160 --> 00:10:39,960 Speaker 1: thought I read somewhere it's gonna take till the year 198 00:10:40,000 --> 00:10:44,520 Speaker 1: twenty twenty four for the recall. So that's another five 199 00:10:44,600 --> 00:10:48,679 Speaker 1: years to go before before all the cars are replaced, 200 00:10:48,720 --> 00:10:52,520 Speaker 1: you know, the airbags are replaced. How many cars in 201 00:10:52,559 --> 00:10:54,440 Speaker 1: the next five years are going to reach the end 202 00:10:54,440 --> 00:10:56,840 Speaker 1: of their useful life and not have to have the 203 00:10:56,880 --> 00:11:00,000 Speaker 1: recall done. How many cars are gonna get an accident? 204 00:11:00,000 --> 00:11:01,840 Speaker 1: And how many cars are going to be you know, 205 00:11:02,280 --> 00:11:04,360 Speaker 1: and the point becomes it's a it's a game of 206 00:11:04,480 --> 00:11:07,480 Speaker 1: dollars that you know, Yeah, we want to make the 207 00:11:07,520 --> 00:11:09,440 Speaker 1: customers happy, but how long can we kind of drag 208 00:11:09,440 --> 00:11:10,960 Speaker 1: our heels until we don't have to fix it? And 209 00:11:11,360 --> 00:11:13,679 Speaker 1: you know, if we save a hundred thousand units off 210 00:11:13,679 --> 00:11:15,240 Speaker 1: the end, it kind of falls off the end somewhere 211 00:11:15,240 --> 00:11:18,040 Speaker 1: because they get rid of the car. You know, the 212 00:11:18,080 --> 00:11:20,240 Speaker 1: way the way they think in business today is very 213 00:11:20,280 --> 00:11:22,920 Speaker 1: different than you know, somebody walks into the shop. I 214 00:11:22,960 --> 00:11:24,560 Speaker 1: know who they are and know what they want. I 215 00:11:24,600 --> 00:11:25,840 Speaker 1: want to know who they are and I want to 216 00:11:25,840 --> 00:11:27,280 Speaker 1: know what they want. I want to make them happy. 217 00:11:27,520 --> 00:11:30,559 Speaker 1: It's it's it's very different at you know, the level 218 00:11:30,600 --> 00:11:33,520 Speaker 1: of higher manufacturing. I think that's across the board on 219 00:11:33,600 --> 00:11:37,000 Speaker 1: all car companies, all manufacturing today. So UM, give him 220 00:11:37,040 --> 00:11:41,439 Speaker 1: some time. Read read that, read that warranty extension. Understand 221 00:11:41,520 --> 00:11:43,600 Speaker 1: that I don't believe it's a recall yet. And if 222 00:11:43,600 --> 00:11:45,360 Speaker 1: it gets to that, it's gonna cost them even more. 223 00:11:45,679 --> 00:11:48,360 Speaker 1: So it's to their advantage to fix this faster. But 224 00:11:48,440 --> 00:11:51,400 Speaker 1: whether they have the manufacturing capability to do that, I 225 00:11:51,440 --> 00:11:57,480 Speaker 1: don't know. But we're watching, and yeah, I would listen 226 00:11:57,520 --> 00:12:00,200 Speaker 1: if it's not. If it's I'm no lawyer, but like 227 00:12:00,360 --> 00:12:02,079 Speaker 1: you know, what if if if I was your brother 228 00:12:02,160 --> 00:12:03,880 Speaker 1: in lawn, we were sitting down having a cup of 229 00:12:03,920 --> 00:12:06,400 Speaker 1: coffee at the table and talking about it. I'd go, look, 230 00:12:06,559 --> 00:12:09,920 Speaker 1: it's not gonna cost you anything. You know, if i'd 231 00:12:09,920 --> 00:12:11,800 Speaker 1: be I'd be a little afraid of taking the four 232 00:12:12,200 --> 00:12:14,600 Speaker 1: dollars because the four dollars gets them off the hook 233 00:12:14,840 --> 00:12:18,920 Speaker 1: and they don't have to fix it. That's ridiculous because 234 00:12:21,360 --> 00:12:24,120 Speaker 1: right it's probably four thousand dollars to put the trans 235 00:12:24,160 --> 00:12:26,760 Speaker 1: put put a trans in the average car today because 236 00:12:26,760 --> 00:12:31,040 Speaker 1: of the complexity. So you know they're buying you off cheap. Um, 237 00:12:31,760 --> 00:12:33,760 Speaker 1: you know you lost four hundred bucks, big deal right now, 238 00:12:33,800 --> 00:12:35,760 Speaker 1: You've you've lost the car that you can't operate because 239 00:12:35,760 --> 00:12:39,559 Speaker 1: the trans don't work. Right, you can't write four hundred 240 00:12:39,559 --> 00:12:43,960 Speaker 1: dollars to work to feed your family. And what was 241 00:12:44,000 --> 00:12:46,040 Speaker 1: that website again that I should be going to n 242 00:12:46,160 --> 00:12:49,280 Speaker 1: h t s A dot gov, n h t s 243 00:12:49,280 --> 00:12:51,800 Speaker 1: A dot g o V and you can plug in 244 00:12:51,840 --> 00:12:54,480 Speaker 1: the event and it should give you some updates as 245 00:12:54,480 --> 00:12:57,040 Speaker 1: far as recall and um, you know you may even 246 00:12:57,040 --> 00:13:00,079 Speaker 1: see the warranty extension there as well, So do that 247 00:13:00,240 --> 00:13:02,080 Speaker 1: and UM, we'll just watch the news. But we're on it, 248 00:13:02,160 --> 00:13:04,559 Speaker 1: we're looking for it, and if we get anything else updated, 249 00:13:04,800 --> 00:13:07,520 Speaker 1: we'll report it here, so please keep your radio tunes bar. 250 00:13:07,600 --> 00:13:10,280 Speaker 1: But I appreciate you and everyone in Wisconsin tuning into 251 00:13:10,320 --> 00:13:14,560 Speaker 1: the car doctor zero zero, Roninian, I'll be back right 252 00:13:14,559 --> 00:13:25,600 Speaker 1: after this. Whether it's a little red Corvette or you go. 253 00:13:26,080 --> 00:13:28,320 Speaker 1: You've come to the right place to get that car fixed. 254 00:13:28,520 --> 00:13:32,319 Speaker 1: Ronan in the car doctor five five five zero nine 255 00:13:32,440 --> 00:13:36,319 Speaker 1: nine zero zero. Now back to Ron Susan in Connecticut. 256 00:13:36,400 --> 00:13:37,920 Speaker 1: Your next up. How can I help you? And you're 257 00:13:37,920 --> 00:13:41,720 Speaker 1: a one Dodge Dakota. Oh, I hope you can help me. 258 00:13:42,600 --> 00:13:48,240 Speaker 1: Let's go ahead. What do people do when they decided 259 00:13:48,320 --> 00:13:53,560 Speaker 1: to dis continue parts? And then um, unfortunately, Um, I 260 00:13:53,600 --> 00:13:59,679 Speaker 1: brought my truck into you for service, and just by 261 00:13:59,800 --> 00:14:02,840 Speaker 1: I bought two headlights, and I said, I never had 262 00:14:02,880 --> 00:14:05,000 Speaker 1: time to put him into I just gave him to 263 00:14:05,040 --> 00:14:08,400 Speaker 1: my mechanics and the can you just throw these in 264 00:14:08,480 --> 00:14:11,959 Speaker 1: for me? And it just so happened about a week 265 00:14:12,040 --> 00:14:15,840 Speaker 1: before my st automatic door lots. So one of them 266 00:14:16,760 --> 00:14:21,120 Speaker 1: already didn't work, but then another one stopped working. Well, 267 00:14:21,120 --> 00:14:24,960 Speaker 1: when I get the truck back, he said that, um, 268 00:14:25,120 --> 00:14:28,320 Speaker 1: they both were traced back. He couldn't fix them because 269 00:14:28,400 --> 00:14:34,840 Speaker 1: they both um was traced back to what the timer module? Yeah, 270 00:14:34,920 --> 00:14:39,480 Speaker 1: a timing alarm module is from Chrysler itself, but everybody's 271 00:14:39,520 --> 00:14:43,880 Speaker 1: calling me a BDM or all these other different names. 272 00:14:44,960 --> 00:14:48,160 Speaker 1: I went to the dealership and that's when I found 273 00:14:48,160 --> 00:14:50,480 Speaker 1: out the part is This continued, and I was so 274 00:14:50,560 --> 00:14:54,560 Speaker 1: angry because I planned to keep this truck for as 275 00:14:54,600 --> 00:14:59,160 Speaker 1: long as keep this truck, and um, they never notified me, 276 00:14:59,320 --> 00:15:03,000 Speaker 1: like if I go to fight, I would buy the parts, 277 00:15:03,120 --> 00:15:05,440 Speaker 1: you know, just to have him is on hand. Well, 278 00:15:06,560 --> 00:15:08,400 Speaker 1: so your question, your question to me is what do 279 00:15:08,440 --> 00:15:10,480 Speaker 1: you what? What? What? What's the question they asked when 280 00:15:10,480 --> 00:15:13,560 Speaker 1: everybody says the parts no longer available, It's simple, everybody. 281 00:15:13,680 --> 00:15:16,080 Speaker 1: The next question somebody's gonna ask you is what color? 282 00:15:17,000 --> 00:15:18,720 Speaker 1: And you're gonna go red and you're gonna go buy 283 00:15:18,760 --> 00:15:21,640 Speaker 1: a red vehicle or you know it's listen, I get 284 00:15:21,880 --> 00:15:24,560 Speaker 1: I get your emotion, all right. I've run into this 285 00:15:25,040 --> 00:15:27,640 Speaker 1: and it seems like Chrysler in the last thirty days 286 00:15:27,840 --> 00:15:30,680 Speaker 1: is is reaching the top of the pile of the 287 00:15:30,760 --> 00:15:34,720 Speaker 1: worst for for obsolete obsolescence on parts. How would you 288 00:15:34,760 --> 00:15:36,360 Speaker 1: feel if you were the owner? I have a customer 289 00:15:36,400 --> 00:15:39,120 Speaker 1: with an O eight Jeep Grand Cherokee s R T 290 00:15:39,360 --> 00:15:42,120 Speaker 1: eight and s R T eight Jeep is sort of 291 00:15:42,160 --> 00:15:45,040 Speaker 1: like the hot rod of Jeeps. It's it's been compared 292 00:15:45,080 --> 00:15:47,280 Speaker 1: to the Corvette of jeeps, all right, Like it's a 293 00:15:47,320 --> 00:15:52,400 Speaker 1: real special, limited production vehicle. He needs he needs backing 294 00:15:52,400 --> 00:15:54,880 Speaker 1: plates for his front breaks. The dust shields are rusting 295 00:15:54,880 --> 00:15:57,320 Speaker 1: away and they're rubbing the rotors, and you know, you're 296 00:15:57,400 --> 00:15:59,520 Speaker 1: driving your beautiful s t R eight down the street 297 00:15:59,520 --> 00:16:04,520 Speaker 1: and here whush, it's real cute and attractive over the 298 00:16:04,600 --> 00:16:08,600 Speaker 1: rumble of the exhaust pipes. Parts are obsolete. We we 299 00:16:08,800 --> 00:16:13,640 Speaker 1: we We had a customer yesterday with an OH three Chrysler. 300 00:16:13,640 --> 00:16:16,400 Speaker 1: I forget, I forget exactly what we needed. Um, but 301 00:16:16,520 --> 00:16:19,560 Speaker 1: it wasn't a oh it was a well, it was 302 00:16:19,560 --> 00:16:21,760 Speaker 1: a real old vehicle. It was a ninety three Jeep 303 00:16:22,360 --> 00:16:25,360 Speaker 1: with a break proportioning valve, which is kind of a 304 00:16:25,400 --> 00:16:28,360 Speaker 1: critical part, right, I mean, I get it, it's twenty 305 00:16:28,360 --> 00:16:31,560 Speaker 1: five years old. Parts obsolete. We had another customer with 306 00:16:31,560 --> 00:16:34,120 Speaker 1: an OH three Dodge that needed a main power main 307 00:16:34,160 --> 00:16:39,720 Speaker 1: power train control computer. Parts obsolete. You know, Chrysler is 308 00:16:41,240 --> 00:16:44,000 Speaker 1: you know, whether it's the bankruptcy issues that Chrysler has 309 00:16:44,000 --> 00:16:46,320 Speaker 1: had over the years and the poor management, but it 310 00:16:46,360 --> 00:16:50,160 Speaker 1: seems like Chrysler is shedding parts warehousing, and I get it. 311 00:16:50,360 --> 00:16:52,240 Speaker 1: You know what, it's probably easier just to get rid 312 00:16:52,280 --> 00:16:54,480 Speaker 1: of the part and hopefully drive somebody into purchase of 313 00:16:54,480 --> 00:16:57,600 Speaker 1: a new vehicle. Uh. Their conversation to you would be Susan, 314 00:16:57,640 --> 00:16:59,960 Speaker 1: the truck is a two thousand one, it's a teen 315 00:17:00,120 --> 00:17:02,720 Speaker 1: years old. And your answer is gonna be yeah, but 316 00:17:02,760 --> 00:17:05,800 Speaker 1: I like my truck. It's mechanically sound and it keeps running. 317 00:17:06,720 --> 00:17:13,480 Speaker 1: So let's address the problem. Do you have the part number? Okay, 318 00:17:13,560 --> 00:17:16,280 Speaker 1: so one of two things can happen. You're gonna take 319 00:17:16,320 --> 00:17:19,199 Speaker 1: that part number. You're gonna go to a website called 320 00:17:19,440 --> 00:17:24,800 Speaker 1: parts voice dot com. All right, and you're gonna you're 321 00:17:24,800 --> 00:17:26,639 Speaker 1: gonna be able to plug that part number in it 322 00:17:26,720 --> 00:17:29,440 Speaker 1: parts of waste dot com, and it will search dealerships 323 00:17:29,480 --> 00:17:32,399 Speaker 1: all across the country to see if anybody's reporting that 324 00:17:32,480 --> 00:17:34,680 Speaker 1: they have that part on the shelf. That's the first step, 325 00:17:34,680 --> 00:17:37,119 Speaker 1: and then you can make arrangements with that dealership to 326 00:17:37,240 --> 00:17:40,840 Speaker 1: purchase it. The second step is going to be that 327 00:17:40,920 --> 00:17:44,040 Speaker 1: you're going to talk to the Chrysler dealer and ask 328 00:17:44,160 --> 00:17:47,400 Speaker 1: them to look for that particular part in Chrysler has 329 00:17:47,400 --> 00:17:50,920 Speaker 1: an obsolete parts depot. It's there. It takes a little 330 00:17:50,920 --> 00:17:52,840 Speaker 1: bit of work. They may not necessarily want to do it, 331 00:17:52,880 --> 00:17:56,040 Speaker 1: but they can perhaps find it there. Last, if that's 332 00:17:56,119 --> 00:17:59,720 Speaker 1: a module a BCM, there are places that have you 333 00:18:00,359 --> 00:18:03,280 Speaker 1: modules that perhaps can be adapted to your vehicle and 334 00:18:03,280 --> 00:18:05,440 Speaker 1: that you would have to research online. Try that and 335 00:18:05,480 --> 00:18:07,160 Speaker 1: call me back. I'm run any of the car doctor 336 00:18:07,160 --> 00:18:29,920 Speaker 1: will return right after this, want any of the card 337 00:18:29,960 --> 00:18:32,600 Speaker 1: out of your here? You know, I gotta tell you, 338 00:18:33,000 --> 00:18:35,160 Speaker 1: I'm like the luckiest guy in the world. I really 339 00:18:35,200 --> 00:18:38,320 Speaker 1: believe this, you know. You I get to do I 340 00:18:38,359 --> 00:18:40,000 Speaker 1: get to fix on cars during the week and then 341 00:18:40,000 --> 00:18:42,040 Speaker 1: I get to fix cars on radio here on the 342 00:18:42,040 --> 00:18:45,000 Speaker 1: weekend with you guys. And you know, I think of 343 00:18:45,080 --> 00:18:48,080 Speaker 1: Uncle Steve sometimes, longtime listeners. You know. Uncle Steve was 344 00:18:48,119 --> 00:18:50,520 Speaker 1: the P fifty one, my great uncle, the P fifty 345 00:18:50,560 --> 00:18:52,720 Speaker 1: one pilot who passed in the last year and a half. 346 00:18:52,720 --> 00:18:56,959 Speaker 1: And um, you know, he always said life imitates art, 347 00:18:57,000 --> 00:18:59,359 Speaker 1: and he says, when you when you've achieved that that 348 00:18:59,400 --> 00:19:03,480 Speaker 1: you're actually you know, you're the art. That's that's people 349 00:19:03,480 --> 00:19:06,760 Speaker 1: are imitating. He said, you've arrived, you know. He Uncle 350 00:19:06,800 --> 00:19:08,520 Speaker 1: Steve had a lot of wisdom, right, you know, But 351 00:19:08,560 --> 00:19:11,080 Speaker 1: then again, you don't get shot down over over Germany 352 00:19:11,119 --> 00:19:13,760 Speaker 1: and walked back to Paris without getting some guy to wisdom, 353 00:19:13,960 --> 00:19:15,560 Speaker 1: you know, doing it in the dark, you sort of 354 00:19:15,560 --> 00:19:19,080 Speaker 1: figure life out real quick, right, Mikey, Did you enjoy 355 00:19:19,119 --> 00:19:23,080 Speaker 1: your lunch today? Good sandwich? Right, very good? Okay, So 356 00:19:23,520 --> 00:19:25,199 Speaker 1: I want to tell you that I was at the deli, 357 00:19:25,280 --> 00:19:27,639 Speaker 1: and that's sort of where this story begins. I was 358 00:19:27,680 --> 00:19:29,640 Speaker 1: at the deli to day and the line was long, 359 00:19:29,680 --> 00:19:33,320 Speaker 1: and I got online and I was between two guys 360 00:19:33,320 --> 00:19:34,760 Speaker 1: and the guy in the front of me is talking 361 00:19:34,760 --> 00:19:38,119 Speaker 1: to the guy behind me somehow, and UM, I'm not 362 00:19:38,160 --> 00:19:39,720 Speaker 1: sure how it happened. I came in and the guy 363 00:19:39,760 --> 00:19:41,720 Speaker 1: behind me came in, and I guess they knew each other, 364 00:19:41,760 --> 00:19:43,879 Speaker 1: that's what it was. And this guy started talking to 365 00:19:43,960 --> 00:19:45,840 Speaker 1: that guy, and the guy in front of me fixes 366 00:19:45,840 --> 00:19:50,400 Speaker 1: appliances for a living. Um Warren was his name from 367 00:19:50,560 --> 00:19:53,920 Speaker 1: original appliance right here in North Jersey. And um, he's 368 00:19:53,920 --> 00:19:57,920 Speaker 1: talking to this fellow, Bruce behind me, and they're having 369 00:19:57,960 --> 00:20:06,119 Speaker 1: conversation about cars and appliances and parts and and Bruce 370 00:20:06,160 --> 00:20:09,280 Speaker 1: said to Warren, you know, you know about fixing a 371 00:20:09,320 --> 00:20:12,960 Speaker 1: dishwasher or something, and um, something about you know, well, 372 00:20:13,080 --> 00:20:15,720 Speaker 1: you know, do you think you can fix that dishwasher? 373 00:20:15,760 --> 00:20:18,680 Speaker 1: And what's the biggest problem with it? And warren't alluded 374 00:20:18,720 --> 00:20:21,399 Speaker 1: to the fact that parts are a problem. Parts are 375 00:20:21,440 --> 00:20:26,000 Speaker 1: a problem with dishwashers, parts are appliance problem with all appliances, 376 00:20:26,119 --> 00:20:31,199 Speaker 1: and uh. Warren goes to Bruce. He says, and you know, 377 00:20:31,520 --> 00:20:34,000 Speaker 1: you know what new parts are, right, And Bruce looks 378 00:20:34,040 --> 00:20:36,400 Speaker 1: at him and he goes, huh, and he says, yeah, 379 00:20:36,440 --> 00:20:38,879 Speaker 1: you know what new means? And right away my ears 380 00:20:38,920 --> 00:20:41,880 Speaker 1: picked up because I'm thinking, wait a minute, this guy 381 00:20:42,000 --> 00:20:44,639 Speaker 1: steal in my line. And I didn't say anything. I 382 00:20:44,720 --> 00:20:47,320 Speaker 1: just kind of chuckled because I said, no, it's got 383 00:20:47,320 --> 00:20:49,480 Speaker 1: to be a coincidence. There's no way that this is 384 00:20:50,440 --> 00:20:52,480 Speaker 1: you know. Bruce says, yeah, what does new mean? And 385 00:20:52,480 --> 00:20:55,600 Speaker 1: then without even thinking, I kind of photo bombed the 386 00:20:55,600 --> 00:20:57,679 Speaker 1: conversation and I went new never ever worked. And the 387 00:20:57,720 --> 00:20:59,800 Speaker 1: guy Warren in front of me looked at me and 388 00:20:59,840 --> 00:21:05,119 Speaker 1: he went yeah. And there was that pregnant pause of 389 00:21:06,680 --> 00:21:08,600 Speaker 1: you know, wait a minute, how did he know what 390 00:21:08,720 --> 00:21:12,200 Speaker 1: new meant? Right like, you could see Warren's wheels returning, 391 00:21:12,640 --> 00:21:15,520 Speaker 1: So he kept moving up the line, and the conversation 392 00:21:15,520 --> 00:21:20,000 Speaker 1: continued and um, Bruce left, he got a sandwich. Somehow 393 00:21:20,000 --> 00:21:21,840 Speaker 1: he got his? How did he get his faster than us? 394 00:21:22,000 --> 00:21:23,280 Speaker 1: I was kind of weird. I just thought of that. 395 00:21:23,680 --> 00:21:26,040 Speaker 1: And Bruce left, and Warren and I were sitting there chatting, 396 00:21:26,040 --> 00:21:29,399 Speaker 1: and we're talking about parts, and you know, I told him, 397 00:21:29,400 --> 00:21:30,760 Speaker 1: I said, you know, I have a repair shop, and 398 00:21:30,760 --> 00:21:33,439 Speaker 1: I understand what it is fixing things. I said, it's 399 00:21:33,480 --> 00:21:36,000 Speaker 1: got to be really hard fixing appliances because you know, 400 00:21:36,040 --> 00:21:38,800 Speaker 1: you think about it, right, fixing appliances. A dishwashers a 401 00:21:38,840 --> 00:21:43,639 Speaker 1: thousand dollars and you know the part is four repaired, 402 00:21:43,960 --> 00:21:46,359 Speaker 1: so you're gonna spend four you know, uh, you know 403 00:21:46,400 --> 00:21:49,199 Speaker 1: you're gonna spend you know, of the value of the 404 00:21:49,359 --> 00:21:52,160 Speaker 1: you know, against the thousand, whereas the cars forty thou 405 00:21:52,400 --> 00:21:55,439 Speaker 1: dollars and it needs five dollars repair, the percentage of 406 00:21:55,520 --> 00:21:57,960 Speaker 1: replacement cost is much less, right, So I said, it's 407 00:21:57,960 --> 00:22:00,000 Speaker 1: got to be easier to sell lot to repair them 408 00:22:00,000 --> 00:22:01,960 Speaker 1: car repair and we were talking about and he said, yeah, 409 00:22:01,960 --> 00:22:05,120 Speaker 1: you're right, and you know, he but you could see 410 00:22:05,119 --> 00:22:07,280 Speaker 1: the wheels in his head like and you know, I 411 00:22:07,280 --> 00:22:09,120 Speaker 1: don't talk like this, you know, if you ever call 412 00:22:09,200 --> 00:22:12,360 Speaker 1: the shop, And I answered, the phone. You'll never You'll 413 00:22:12,400 --> 00:22:14,800 Speaker 1: never know it's me. I just automatically hide my voice. 414 00:22:14,800 --> 00:22:17,000 Speaker 1: I'm out in public, I automatically hide my voice because 415 00:22:17,040 --> 00:22:18,800 Speaker 1: I just get nervous. I don't want to you know. 416 00:22:20,080 --> 00:22:24,800 Speaker 1: So life imitates art, right, So we're talking, we're rolling 417 00:22:24,840 --> 00:22:29,000 Speaker 1: along and out of the blue, Warren goes, yeah, he said, 418 00:22:29,040 --> 00:22:31,480 Speaker 1: you know, he says parts are a real problem. He said, um, 419 00:22:31,560 --> 00:22:35,280 Speaker 1: you've heard that guy with the podcast here, the appliance Doctor. 420 00:22:35,359 --> 00:22:37,879 Speaker 1: And I'm going, there's an appliance doctor. I'm thinking, Joe, 421 00:22:37,880 --> 00:22:40,480 Speaker 1: I don't think I've heard of this guy. And uh 422 00:22:40,680 --> 00:22:42,679 Speaker 1: he says, Oh, did I say appliance He says, I 423 00:22:42,720 --> 00:22:44,720 Speaker 1: mean and I corrected him. I said, you mean the 424 00:22:44,760 --> 00:22:50,399 Speaker 1: car doctor and he went, yeah, the car doctor. And 425 00:22:50,480 --> 00:22:54,280 Speaker 1: you could see it's really starting to like he's like, 426 00:22:54,359 --> 00:22:56,399 Speaker 1: we're gonna have a moment here in a moment. You know. 427 00:22:56,440 --> 00:23:01,439 Speaker 1: It's one of those deals, right, And uh, I said, yeah, 428 00:23:01,480 --> 00:23:05,399 Speaker 1: that guy Ron and Nannian He says yeah, And you 429 00:23:05,400 --> 00:23:06,919 Speaker 1: know it's sort of like, you know, it's like one 430 00:23:06,920 --> 00:23:08,800 Speaker 1: of those scenes in the movies where the guys like, 431 00:23:08,920 --> 00:23:10,639 Speaker 1: how did you know that? You know, It's like he 432 00:23:10,640 --> 00:23:13,119 Speaker 1: hasn't caught on. He hasn't quite the elevator hasn't hit 433 00:23:13,160 --> 00:23:15,560 Speaker 1: the top floor yet. And now I got him. You know, 434 00:23:15,680 --> 00:23:17,880 Speaker 1: I love it when this happens. It cracks me up 435 00:23:17,880 --> 00:23:20,679 Speaker 1: every time. So a couple of more exchanges, and I 436 00:23:20,760 --> 00:23:23,159 Speaker 1: just stuck out my hand and I said, Ron and Nanian, 437 00:23:23,240 --> 00:23:25,680 Speaker 1: nice to meet you. And I thank god he was 438 00:23:25,760 --> 00:23:27,359 Speaker 1: up against the case because I thought he was gonna 439 00:23:27,400 --> 00:23:29,919 Speaker 1: fall over. Um, and he wasn't holding a sandwich. It 440 00:23:30,000 --> 00:23:32,240 Speaker 1: was just you know, and we were talking and you know, 441 00:23:32,240 --> 00:23:34,320 Speaker 1: he says, oh my god, you know, and I said listen. 442 00:23:34,359 --> 00:23:37,240 Speaker 1: I said, you know, it's um. You know, I explained 443 00:23:37,240 --> 00:23:39,000 Speaker 1: to him how it's not just a podcast, it's a 444 00:23:39,119 --> 00:23:41,560 Speaker 1: radio show. And you know, there's there We're here in 445 00:23:41,640 --> 00:23:44,520 Speaker 1: New York on a m where a M fift Sunday 446 00:23:44,520 --> 00:23:47,240 Speaker 1: mornings at eight and w tb Q and Warwick Sunday 447 00:23:47,280 --> 00:23:49,320 Speaker 1: mornings at eight, you know, a couple of different places 448 00:23:49,400 --> 00:23:51,679 Speaker 1: and um. But it was just, you know, it was 449 00:23:51,720 --> 00:23:53,400 Speaker 1: just one of those moments and he says, he says, 450 00:23:53,680 --> 00:23:56,919 Speaker 1: I I'm I'm you know, he didn't really have a 451 00:23:56,920 --> 00:23:59,160 Speaker 1: lot to say. It was just it was just kind 452 00:23:59,160 --> 00:24:01,040 Speaker 1: of neat, just a regular a guy, a car guy. Yeah, 453 00:24:01,200 --> 00:24:03,800 Speaker 1: talking about cars, and um, it's nice to know that 454 00:24:03,840 --> 00:24:06,080 Speaker 1: the appliance business. Not that it's nice to know for them, 455 00:24:06,119 --> 00:24:08,359 Speaker 1: but you know, you're not alone. You can't get parts 456 00:24:08,400 --> 00:24:11,560 Speaker 1: for anything. So I guess you know the day is 457 00:24:11,600 --> 00:24:13,920 Speaker 1: coming where we're gonna get rid of appliances, we're gonna 458 00:24:13,960 --> 00:24:16,880 Speaker 1: get rid of cars, and we're all gonna sit around 459 00:24:16,920 --> 00:24:20,040 Speaker 1: twiddling our thumbs talking about, Hey, we used to fix stuff, 460 00:24:20,080 --> 00:24:22,800 Speaker 1: not anymore. Um, but yeah, it was really funny. You know, 461 00:24:22,920 --> 00:24:26,879 Speaker 1: never ever worked, I thought, Uncle Steve, you know, and uh, 462 00:24:27,080 --> 00:24:30,359 Speaker 1: thanks Uncle Steve. I appreciate it. Um, just just just 463 00:24:30,680 --> 00:24:33,119 Speaker 1: really good stuff. So let's pull over and take a pause, 464 00:24:33,440 --> 00:24:35,240 Speaker 1: and when we come back, we'll go right to Tony 465 00:24:35,280 --> 00:24:37,320 Speaker 1: in Ogdensburg, New York. I'm run on any of the 466 00:24:37,359 --> 00:24:46,720 Speaker 1: car Doctor will return right after this. Welcome back. We're 467 00:24:46,720 --> 00:24:48,080 Speaker 1: on any of the car Doctor. Let's go over and 468 00:24:48,080 --> 00:24:51,159 Speaker 1: talk to Tony in Ogdensburg, New York. Anthony, how are 469 00:24:51,200 --> 00:24:53,560 Speaker 1: you this fine day? What can I do for you? Good? 470 00:24:53,640 --> 00:24:56,560 Speaker 1: My friend? Okay, I called you a few months ago 471 00:24:56,640 --> 00:24:59,359 Speaker 1: on my wipers coming on automatically. Yeah, this is the 472 00:25:00,000 --> 00:25:04,560 Speaker 1: attie right, Yeah, and you suggested to unplug it. Behind 473 00:25:04,600 --> 00:25:10,120 Speaker 1: the mirror, which we did. They still came on. Another 474 00:25:10,200 --> 00:25:14,040 Speaker 1: friend of mine suggested the signal switch change it put 475 00:25:14,080 --> 00:25:17,280 Speaker 1: another one in, which we did. They still come on. 476 00:25:18,080 --> 00:25:21,040 Speaker 1: There was one thing left, and my mechanics is, look, 477 00:25:21,440 --> 00:25:25,920 Speaker 1: let's change the motor, which we did. They still came on. 478 00:25:26,560 --> 00:25:29,520 Speaker 1: And this is a sixty two six to Cadillac. Correct. 479 00:25:30,160 --> 00:25:34,720 Speaker 1: All right, Well, you've eliminated components, provided you've got good 480 00:25:34,960 --> 00:25:38,320 Speaker 1: used parts or good new parts, whichever you've purchased. So 481 00:25:38,600 --> 00:25:40,440 Speaker 1: we're now down to a wiring that We're now down 482 00:25:40,480 --> 00:25:45,720 Speaker 1: to a wiring diagram. There's there's there's nothing else there, brother, 483 00:25:46,680 --> 00:25:50,200 Speaker 1: you know, um. The only other thing you could do 484 00:25:51,280 --> 00:25:56,160 Speaker 1: is you could go to the motor and you could 485 00:25:56,200 --> 00:25:58,479 Speaker 1: tap into and I'm you know, I'm trying to remember 486 00:25:58,520 --> 00:26:00,800 Speaker 1: wire colors. I think there's a round, a blue and 487 00:26:00,800 --> 00:26:04,240 Speaker 1: a white. Uh. If I remember colors correctly, but I 488 00:26:04,280 --> 00:26:06,680 Speaker 1: would sort out which is power, which is ground, which 489 00:26:06,720 --> 00:26:10,040 Speaker 1: is signal and maybe wire in some side marker bulbs 490 00:26:10,040 --> 00:26:13,000 Speaker 1: if you wanted to go to this depth and you 491 00:26:13,040 --> 00:26:15,480 Speaker 1: know what lights up and what doesn't at the wrong 492 00:26:15,520 --> 00:26:20,320 Speaker 1: time whenever the problem happens because it's intermittent, correct, right, 493 00:26:21,000 --> 00:26:23,800 Speaker 1: So at least, if we did the bulb trick, we 494 00:26:23,840 --> 00:26:27,000 Speaker 1: could say, well this this lights on, this lights off. 495 00:26:27,760 --> 00:26:29,920 Speaker 1: You know, the bulb trick works two ways. The bulb 496 00:26:29,960 --> 00:26:32,200 Speaker 1: trick works that if the wire is always supposed to 497 00:26:32,240 --> 00:26:34,600 Speaker 1: be hot and the circuit gets grounded to turn the 498 00:26:34,600 --> 00:26:37,680 Speaker 1: component on, that you know, we can watch the bulb 499 00:26:37,720 --> 00:26:39,199 Speaker 1: and as long as the bulb is lit, and then 500 00:26:39,240 --> 00:26:41,159 Speaker 1: if the bulb goes dim when the motor turns on. 501 00:26:41,240 --> 00:26:43,840 Speaker 1: If the bulb goes dim and the component doesn't turn on, 502 00:26:43,920 --> 00:26:46,640 Speaker 1: that tells us things. But my point is we can 503 00:26:46,760 --> 00:26:49,720 Speaker 1: use the bulbs the bulb method if we want to 504 00:26:49,720 --> 00:26:53,720 Speaker 1: go to this level and pin down which circuit, which 505 00:26:53,760 --> 00:26:57,840 Speaker 1: portion of the harness is causing the problem. But I've 506 00:26:57,840 --> 00:26:59,879 Speaker 1: got to say, if you've changed all the components and 507 00:27:00,000 --> 00:27:03,600 Speaker 1: there you know new old stock or good used components, 508 00:27:03,760 --> 00:27:06,040 Speaker 1: or as I learned today, the new word is field tested, 509 00:27:06,600 --> 00:27:09,760 Speaker 1: not used. And uh, you know you're you're down to 510 00:27:09,800 --> 00:27:12,160 Speaker 1: a wiring harness. There's nothing else left, there's no modules, 511 00:27:12,160 --> 00:27:18,399 Speaker 1: there's nothing else special about this particular vehicle. Straight Yeah, 512 00:27:18,640 --> 00:27:22,920 Speaker 1: nobody ever said well, well, but you know, to put 513 00:27:22,920 --> 00:27:26,240 Speaker 1: a harness in this car. You know, this could be 514 00:27:26,280 --> 00:27:29,800 Speaker 1: the forward half harness. Now, the only other thing I 515 00:27:29,880 --> 00:27:33,160 Speaker 1: would think about is look at where the wiring harness 516 00:27:33,200 --> 00:27:36,800 Speaker 1: comes through the firewall. I'm trying to remember in sixty two, 517 00:27:36,800 --> 00:27:39,200 Speaker 1: and I believe it was because I think I think 518 00:27:39,280 --> 00:27:43,280 Speaker 1: junction boxes at the firewall for GM started like fifty 519 00:27:43,359 --> 00:27:49,960 Speaker 1: six or fifty seven. So perhaps there is contamination inside 520 00:27:50,040 --> 00:27:53,919 Speaker 1: the firewall junction box creating a short circuit or a 521 00:27:54,000 --> 00:27:57,720 Speaker 1: path to ground for the trigger wire that would affect 522 00:27:57,760 --> 00:28:00,080 Speaker 1: and turn the wiper motor w on. So perhaps we 523 00:28:00,119 --> 00:28:03,040 Speaker 1: want to pull apart connectors, whether it just be at 524 00:28:03,040 --> 00:28:06,000 Speaker 1: the firewall or elsewhere in the harness, and make sure 525 00:28:06,040 --> 00:28:08,920 Speaker 1: they're good and clean and nothing's oxidized and dirty. Allowing 526 00:28:08,920 --> 00:28:15,160 Speaker 1: a cross circuit or a short circuit makes sense. Okay, Yeah, 527 00:28:15,640 --> 00:28:17,399 Speaker 1: I don't know much. You know, I gave it up 528 00:28:17,440 --> 00:28:20,560 Speaker 1: to my guy. He's very very good. No matter what 529 00:28:20,680 --> 00:28:23,359 Speaker 1: I bring him to him, he's able to solve it. 530 00:28:23,840 --> 00:28:27,080 Speaker 1: And he's a little puzzled at this one. Well, think 531 00:28:27,119 --> 00:28:28,919 Speaker 1: of it. Think of it like this. You know, you 532 00:28:29,000 --> 00:28:30,880 Speaker 1: walk into your house and you turn on the lights 533 00:28:30,880 --> 00:28:33,760 Speaker 1: by the light switch. You ever have one where the 534 00:28:33,800 --> 00:28:37,159 Speaker 1: light doesn't turn on and it's not the bulb and 535 00:28:37,160 --> 00:28:39,000 Speaker 1: it's a it's a bad connection in the wiring in 536 00:28:39,040 --> 00:28:41,520 Speaker 1: the house or or the light. You ever have a 537 00:28:41,600 --> 00:28:45,280 Speaker 1: light turned on by itself because there's a problem in 538 00:28:45,400 --> 00:28:49,160 Speaker 1: the wiring such that something's feeding where it's not supposed to, 539 00:28:49,280 --> 00:28:51,840 Speaker 1: and it'll it'll actually turn the light on. That's a 540 00:28:51,880 --> 00:28:55,800 Speaker 1: short circuit or a cross circuit. And perhaps you have 541 00:28:55,920 --> 00:28:58,240 Speaker 1: that with this too. You know, just changing a wiring 542 00:28:58,240 --> 00:29:02,560 Speaker 1: harness isn't that easy? Yeah, you know, well, I appreciate 543 00:29:02,600 --> 00:29:05,160 Speaker 1: everything you said, Ron, I appreciate it very much, and 544 00:29:05,200 --> 00:29:07,600 Speaker 1: I enjoy your show very much. You're very welcome, sir. 545 00:29:07,720 --> 00:29:10,520 Speaker 1: Like I said, the most important is make sure you 546 00:29:10,560 --> 00:29:14,480 Speaker 1: get a wiring diagram that matches that vehicle and then 547 00:29:14,560 --> 00:29:16,600 Speaker 1: have him follow it in troubleshooter from there, and I 548 00:29:16,640 --> 00:29:19,880 Speaker 1: think he'll be just fine. Barry in Virginia, Mercury Villager, 549 00:29:19,920 --> 00:29:24,040 Speaker 1: how can I help you, sir? Yes, my sister has 550 00:29:24,080 --> 00:29:27,760 Speaker 1: his car in the Nashville, Tennessee, and anyways, when she's 551 00:29:27,840 --> 00:29:31,800 Speaker 1: in stop and go heavy freeway traffic. After about a 552 00:29:31,800 --> 00:29:36,160 Speaker 1: half an hour, so suddenly the brakes start becoming very 553 00:29:36,240 --> 00:29:42,200 Speaker 1: sensitive and then the accelerator requires more pressures in order 554 00:29:42,200 --> 00:29:45,920 Speaker 1: to accelerate. It's as if something is dragging on the 555 00:29:45,960 --> 00:29:49,200 Speaker 1: car or the engine. And this continues up to maybe 556 00:29:49,240 --> 00:29:52,800 Speaker 1: forty five minutes until she gets home. And she doesn't 557 00:29:52,840 --> 00:29:56,320 Speaker 1: smell any hot break smell or anything like that, or 558 00:29:56,360 --> 00:29:59,960 Speaker 1: doesn't get any kind of warning lights. Uh the car 559 00:30:00,080 --> 00:30:03,000 Speaker 1: has a eighteen thousand miles on it, but she had 560 00:30:04,000 --> 00:30:08,600 Speaker 1: she had it, uh you know, service uh properly over 561 00:30:08,640 --> 00:30:12,480 Speaker 1: the years and everything. But she's mystified, were mystified as 562 00:30:12,480 --> 00:30:16,040 Speaker 1: to what it's it sounds like. The first place I'd 563 00:30:16,040 --> 00:30:18,560 Speaker 1: go is, you know, I know the brakes don't smell, 564 00:30:19,240 --> 00:30:21,840 Speaker 1: but if you're creeping along in traffic, or if you're 565 00:30:21,840 --> 00:30:24,440 Speaker 1: going slower, perhaps you're not gonna get as you know, 566 00:30:24,560 --> 00:30:26,800 Speaker 1: as much abuse on the brake pad or the brake 567 00:30:26,840 --> 00:30:29,240 Speaker 1: shoe as you're thinking. I'd be curious to know it 568 00:30:29,320 --> 00:30:32,440 Speaker 1: does break, Does the brake rotor temperature go up? Are 569 00:30:32,480 --> 00:30:34,600 Speaker 1: the brakes truly dragging? I mean, then we can have 570 00:30:34,640 --> 00:30:38,200 Speaker 1: a conversation about that breaks dragging for a variety of reasons. 571 00:30:38,640 --> 00:30:42,320 Speaker 1: If is this something that's reproducible at a at a 572 00:30:42,360 --> 00:30:44,640 Speaker 1: repair shop, as she left it with anybody and told 573 00:30:44,640 --> 00:30:47,840 Speaker 1: them to drive it home, and well, the people would 574 00:30:47,880 --> 00:30:50,360 Speaker 1: have to drive it probably for about a half an 575 00:30:50,360 --> 00:30:53,960 Speaker 1: hour or so in stop and go type traffic under 576 00:30:54,000 --> 00:30:57,840 Speaker 1: normal conditions, just driving home or something fifteen or twenty 577 00:30:57,880 --> 00:31:03,400 Speaker 1: minutes on typical neighborhood. It isn't a problems to stop 578 00:31:03,440 --> 00:31:06,560 Speaker 1: and go freeway traffic because she's she's probably got her 579 00:31:06,560 --> 00:31:09,040 Speaker 1: foot on the break. She's applying the break more frequently, 580 00:31:10,160 --> 00:31:14,280 Speaker 1: I presume. Yeah. So you know, the easy answer is 581 00:31:14,720 --> 00:31:17,880 Speaker 1: for the price of admission an hour of diagnosis, let's 582 00:31:17,960 --> 00:31:19,920 Speaker 1: call it a hundred bucks, whether it's a hundred, twenty 583 00:31:20,000 --> 00:31:22,560 Speaker 1: or eight or whatever it is in Tennessee, for the 584 00:31:22,560 --> 00:31:25,280 Speaker 1: price of admission for a hundred dollar bill, let's give them, 585 00:31:25,400 --> 00:31:28,479 Speaker 1: give the give them mechanic, an infrared thermometer, throw them 586 00:31:28,480 --> 00:31:30,959 Speaker 1: out in traffic. Let's see what it does. You know, 587 00:31:31,040 --> 00:31:33,360 Speaker 1: every diagnosis begins with the first step. And if after 588 00:31:33,400 --> 00:31:36,760 Speaker 1: a half hour he feels the sensation, if he's recorded 589 00:31:36,760 --> 00:31:39,120 Speaker 1: break temperature ten minutes into the right and if he 590 00:31:39,160 --> 00:31:42,200 Speaker 1: stopped and recorded break temperature every ten minutes, if all 591 00:31:42,200 --> 00:31:44,800 Speaker 1: of a sudden there's a dramatic increase in break temperature, 592 00:31:45,640 --> 00:31:48,120 Speaker 1: you know. Now we know, okay, break temperature is going 593 00:31:48,160 --> 00:31:50,760 Speaker 1: up because something's locking up. Let's go back to the 594 00:31:50,800 --> 00:31:52,160 Speaker 1: shop and put it up in the air. Do the 595 00:31:52,160 --> 00:31:56,840 Speaker 1: wheels spin? You know? Sometimes you know break break components 596 00:31:56,880 --> 00:31:59,840 Speaker 1: are very sensitive in the sense that up in the air, 597 00:32:00,320 --> 00:32:02,680 Speaker 1: even when you're not having the problem, sometimes you'll find 598 00:32:02,720 --> 00:32:05,280 Speaker 1: a wheel that doesn't exactly spin as free as the rest, 599 00:32:05,840 --> 00:32:08,680 Speaker 1: and you'll be onto something. You'll you'll possibly find the 600 00:32:08,720 --> 00:32:11,960 Speaker 1: problem before it becomes a bigger one. But I would 601 00:32:12,160 --> 00:32:15,520 Speaker 1: I would tend to start there. Um. I might even 602 00:32:15,520 --> 00:32:17,280 Speaker 1: tell you to just have them mechanic put up in 603 00:32:17,280 --> 00:32:19,080 Speaker 1: the air and spin all four wheels to all four 604 00:32:19,120 --> 00:32:22,600 Speaker 1: wheels spin easy, same amount of you know, to spin 605 00:32:22,680 --> 00:32:25,720 Speaker 1: the wheel? And does everything go one and a half 606 00:32:25,800 --> 00:32:28,920 Speaker 1: or two turns? Is everything equal? Is something isn't, then 607 00:32:29,160 --> 00:32:31,200 Speaker 1: we've got to break this dragging. But by all means, 608 00:32:31,600 --> 00:32:34,000 Speaker 1: I wouldn't be afraid to tell somebody, Hey, I gotta 609 00:32:34,040 --> 00:32:36,440 Speaker 1: go for a ride. I gotta duplicate the problem. I'll 610 00:32:36,480 --> 00:32:38,680 Speaker 1: measure temperature and then at least I know where I 611 00:32:38,800 --> 00:32:41,360 Speaker 1: stand and I can come back to you with better information. 612 00:32:41,560 --> 00:32:43,400 Speaker 1: Have them do that this week and call me next week. 613 00:32:43,440 --> 00:32:46,280 Speaker 1: I'm curious about what this might become, and I appreciate 614 00:32:46,320 --> 00:32:49,960 Speaker 1: the call. Barry zero zero the car doctor is coming 615 00:32:50,000 --> 00:32:55,760 Speaker 1: back right after this. Hey, running needed the car doctor. 616 00:32:55,760 --> 00:32:57,440 Speaker 1: I'm in a highway. I'm not sure where I'm going though, 617 00:32:57,480 --> 00:33:00,840 Speaker 1: but I'm there. So you listen. I want to comment 618 00:33:00,920 --> 00:33:03,400 Speaker 1: on that last call, you know, and Barry I think 619 00:33:03,440 --> 00:33:07,240 Speaker 1: it was and if anybody's remembers the call was listening. 620 00:33:07,880 --> 00:33:12,920 Speaker 1: Not every diagnosis involves plugging something in a scan tool 621 00:33:12,960 --> 00:33:16,440 Speaker 1: of voltmeter. Sometimes it's common sense. And I'm not saying 622 00:33:17,040 --> 00:33:20,760 Speaker 1: common sense isn't being this displayed here, But you know, 623 00:33:21,120 --> 00:33:25,680 Speaker 1: there's a hesitancy to approach a problem. How does it work? 624 00:33:26,320 --> 00:33:29,800 Speaker 1: All right? And and that's how you have to approach it. Danny, 625 00:33:30,040 --> 00:33:34,280 Speaker 1: my my tech um, his van broke down this week. 626 00:33:34,400 --> 00:33:36,280 Speaker 1: He was at the local hot dog place in the 627 00:33:36,280 --> 00:33:38,320 Speaker 1: town where he lives and he went out to start 628 00:33:38,360 --> 00:33:41,880 Speaker 1: it and it didn't start. It just went click. So, 629 00:33:42,640 --> 00:33:44,720 Speaker 1: you know, we we had to sit down and write 630 00:33:44,720 --> 00:33:46,840 Speaker 1: a how does this work? So I printed out the 631 00:33:46,840 --> 00:33:48,960 Speaker 1: wiring diagram for him before he left yesterday and I 632 00:33:48,960 --> 00:33:51,160 Speaker 1: gave him a copy of it so we can troubleshoot 633 00:33:51,200 --> 00:33:55,480 Speaker 1: it over the weekend. So there's three fuses, a main 634 00:33:55,600 --> 00:33:59,000 Speaker 1: starter relay, a b c M, and a PCM. There's 635 00:33:59,000 --> 00:34:03,160 Speaker 1: two computers involved alved in a starter circuit and an 636 00:34:03,160 --> 00:34:08,160 Speaker 1: ignition switch right and a battery four grounds. You know, 637 00:34:08,239 --> 00:34:12,440 Speaker 1: this is something that years ago things were. It was 638 00:34:12,560 --> 00:34:15,160 Speaker 1: a hot feed off the ignition switch that got transferred 639 00:34:15,200 --> 00:34:16,959 Speaker 1: there that fed out the purple wire on a GM 640 00:34:17,000 --> 00:34:20,200 Speaker 1: product with down to the star sonoid and bang, now 641 00:34:20,239 --> 00:34:22,279 Speaker 1: it's And I probably confused the poor kid because I 642 00:34:22,280 --> 00:34:25,319 Speaker 1: got all my magic markers out and lead pencils, and 643 00:34:25,560 --> 00:34:27,680 Speaker 1: I got you gotta test this first circles and arrows 644 00:34:27,680 --> 00:34:30,520 Speaker 1: and pictures in twenty seven eight by ten color glossie pictures, 645 00:34:30,520 --> 00:34:32,920 Speaker 1: and you know he was just his head was spinning 646 00:34:32,960 --> 00:34:35,640 Speaker 1: and m you know, I go step one, two, three, four, 647 00:34:35,800 --> 00:34:38,359 Speaker 1: there's seven steps and figuring out understanding how the starter 648 00:34:38,440 --> 00:34:40,799 Speaker 1: works in the late model GM product. How hard did 649 00:34:40,800 --> 00:34:43,920 Speaker 1: this be? Diagnose? I'm moderating the car doctor until the 650 00:34:43,960 --> 00:34:46,960 Speaker 1: next time. The mechanics aren't expensive, they're priceless. See you