1
00:00:02,880 --> 00:00:08,680
Speaker 1: What would you talk about on your on your podcast

2
00:00:08,800 --> 00:00:15,880
Speaker 1: Elvis Represents Show. It feels great to be back in

3
00:00:15,920 --> 00:00:19,040
Speaker 1: the podcast chair. I've been gone for two days now

4
00:00:19,120 --> 00:00:21,079
Speaker 1: and I've missed you every day. I missed you as well.

5
00:00:21,320 --> 00:00:24,120
Speaker 1: Gandhi's here. Oh look who's joining us today. Producer Jake

6
00:00:24,200 --> 00:00:27,640
Speaker 1: is here today. And there's Brody Hello, there's a Garrett

7
00:00:28,120 --> 00:00:32,479
Speaker 1: straight Nate, and there's Scary to gon handle something. I'm out, Okay,

8
00:00:32,520 --> 00:00:35,200
Speaker 1: all right, you're gonna handle something. You're out locking himself

9
00:00:35,240 --> 00:00:36,880
Speaker 1: in the bathroom. Are you yelling? Where are you yelling

10
00:00:36,920 --> 00:00:39,840
Speaker 1: at Jake? Oh? We're not. We're yelling at well. Jake

11
00:00:39,920 --> 00:00:42,320
Speaker 1: had a major problem where a company was trying to

12
00:00:42,320 --> 00:00:44,559
Speaker 1: screw him over, and he came to me for advice,

13
00:00:45,159 --> 00:00:47,000
Speaker 1: And then he came to me for advice again. Then

14
00:00:47,000 --> 00:00:49,239
Speaker 1: he texted me, then he called me, and he texted me,

15
00:00:49,400 --> 00:00:51,640
Speaker 1: kept wanting more and more advice. So when I told

16
00:00:51,640 --> 00:00:53,520
Speaker 1: Gandhi the story, he shows, oh yeah, he's been asking

17
00:00:53,560 --> 00:00:57,320
Speaker 1: me for the same advice. So as as the expert

18
00:00:57,320 --> 00:00:59,240
Speaker 1: on getting free dessert when the company screws you over,

19
00:00:59,600 --> 00:01:01,840
Speaker 1: I thought would be enough. Right, So let's let's go

20
00:01:01,920 --> 00:01:04,120
Speaker 1: to the very beginning. So what company tried to screw

21
00:01:04,160 --> 00:01:08,640
Speaker 1: you over? Sanesta Hotels? Sonesta Hotel. Yes, I'm supposed to

22
00:01:08,640 --> 00:01:11,119
Speaker 1: be going to St. Martin with my girlfriend on February eight.

23
00:01:12,280 --> 00:01:14,880
Speaker 1: The resort that I'm staying at is brand new. They're

24
00:01:14,920 --> 00:01:18,080
Speaker 1: like totally renovating it from the hurricane. So I called

25
00:01:18,200 --> 00:01:20,199
Speaker 1: the other day just to see if I could change

26
00:01:20,200 --> 00:01:21,840
Speaker 1: my room and they're like, did you get our email?

27
00:01:21,840 --> 00:01:23,920
Speaker 1: And I was like, no, what email. They're like, oh,

28
00:01:24,000 --> 00:01:27,080
Speaker 1: the resort's not opening when you're gonna be there. And

29
00:01:27,120 --> 00:01:28,920
Speaker 1: I was like, oh, so I have nowhere to stay.

30
00:01:29,400 --> 00:01:31,360
Speaker 1: Uh So they're like, yeah, so you have two options.

31
00:01:31,360 --> 00:01:34,160
Speaker 1: We can either give you full refund, or we can

32
00:01:34,400 --> 00:01:38,360
Speaker 1: change your reservation for a different date and give you

33
00:01:38,400 --> 00:01:41,160
Speaker 1: a credit for the airline. And I was like, well,

34
00:01:41,160 --> 00:01:43,399
Speaker 1: that's great, but Brodie was like that's not enough. You

35
00:01:43,440 --> 00:01:47,440
Speaker 1: need free desserts, not even you know. Brodie's theory is,

36
00:01:47,480 --> 00:01:50,320
Speaker 1: you know, free dessert means you know they did you wrong.

37
00:01:50,480 --> 00:01:52,680
Speaker 1: The least they can do is make it right and

38
00:01:52,760 --> 00:01:55,800
Speaker 1: more right. So just moving him to another week at

39
00:01:55,840 --> 00:01:59,400
Speaker 1: the same hotel and he changed his whole plans. By

40
00:01:59,400 --> 00:02:01,760
Speaker 1: the way, this was his girlfriend's birthday weekend, which is

41
00:02:01,760 --> 00:02:03,600
Speaker 1: the reason he was taking her. So now you've ruined

42
00:02:03,600 --> 00:02:05,880
Speaker 1: the birthday weekend, so just moving to another date is

43
00:02:05,880 --> 00:02:08,960
Speaker 1: not accepted. Okay, So what did you tell them? So

44
00:02:09,160 --> 00:02:12,880
Speaker 1: I asked for they kept offering me different I wanted

45
00:02:12,880 --> 00:02:14,600
Speaker 1: to go Friday to a Sunday and they kept offering

46
00:02:14,639 --> 00:02:16,400
Speaker 1: me Sunday to a Wednesday, and I was like, no,

47
00:02:16,440 --> 00:02:18,320
Speaker 1: I can't do those days. I booked a Friday to

48
00:02:18,360 --> 00:02:21,040
Speaker 1: a Sunday for a reason. So they said, okay, well,

49
00:02:21,080 --> 00:02:23,440
Speaker 1: we can give you the nicer resort for a Friday

50
00:02:23,440 --> 00:02:25,200
Speaker 1: to a Sunday, but then we can't pay your airline

51
00:02:25,240 --> 00:02:26,880
Speaker 1: change fee. And I was like, well, that doesn't make

52
00:02:26,880 --> 00:02:28,880
Speaker 1: any sense because that's gonna cost me four hundred dollars.

53
00:02:29,200 --> 00:02:32,160
Speaker 1: Why would I pay four hundred dollars to change resorts?

54
00:02:32,160 --> 00:02:35,880
Speaker 1: Because you screwed up. So it turns out in the end,

55
00:02:36,000 --> 00:02:38,560
Speaker 1: after lots of advice from Brody and the same advice

56
00:02:38,560 --> 00:02:41,680
Speaker 1: from Gandhi, they ended up paying the whole change fee

57
00:02:41,720 --> 00:02:43,760
Speaker 1: and changing me to the nice resort and giving me

58
00:02:43,760 --> 00:02:48,160
Speaker 1: an upgrade on the room that wasn't enough. Dessert. What

59
00:02:48,200 --> 00:02:49,760
Speaker 1: I told Jake was, I said, you called him and

60
00:02:49,800 --> 00:02:51,760
Speaker 1: you say no, no, Here's what you're going to do

61
00:02:51,840 --> 00:02:53,840
Speaker 1: for me, which is what works. Well. That's why I

62
00:02:53,840 --> 00:02:57,519
Speaker 1: went to Gandhi though, because I feel like that's so rude,

63
00:02:57,639 --> 00:03:00,160
Speaker 1: because the person on the phone, it's not their fault, right,

64
00:03:00,240 --> 00:03:02,160
Speaker 1: you know. So I feel like dick if I'm like,

65
00:03:02,320 --> 00:03:04,720
Speaker 1: here's what you're gonna do for me, and then well

66
00:03:05,400 --> 00:03:07,720
Speaker 1: demand things. But they understand that you're going to say

67
00:03:07,760 --> 00:03:09,560
Speaker 1: that because that's their job. Their job is and I

68
00:03:09,600 --> 00:03:14,240
Speaker 1: didn't say say it with a tough guy voice. Here's

69
00:03:14,240 --> 00:03:16,240
Speaker 1: what you're gonna do for me. We're not joined by Danielle.

70
00:03:16,320 --> 00:03:20,079
Speaker 1: Whatever happened is killed them with kindness, which is Daniel

71
00:03:20,080 --> 00:03:22,640
Speaker 1: thinks they're gonna spit in her bed. That's Daniel's whenever

72
00:03:22,639 --> 00:03:24,280
Speaker 1: they daniel get screwed off, she goes, I don't want

73
00:03:24,280 --> 00:03:27,880
Speaker 1: to complain. I'm positive that in Brodie's life he has

74
00:03:27,919 --> 00:03:31,880
Speaker 1: consumed spit from hundreds of people in this free dessert.

75
00:03:31,919 --> 00:03:35,640
Speaker 1: To look at him, he's healthy, yea, So good for you.

76
00:03:35,760 --> 00:03:39,040
Speaker 1: If Gandhi gave the same advices Brody gave, why did

77
00:03:39,080 --> 00:03:42,320
Speaker 1: you listen to Gandhi If it's the same advice, No,

78
00:03:42,400 --> 00:03:44,280
Speaker 1: I list it was. I listened to both of them.

79
00:03:44,520 --> 00:03:46,040
Speaker 1: But if they give the same advice. Then why did

80
00:03:46,040 --> 00:03:48,880
Speaker 1: you feel more comfortable after Gandhi Because what he actually said,

81
00:03:48,920 --> 00:03:50,680
Speaker 1: which he probably won't say now, Sorry, Jake, I'm gonna

82
00:03:50,680 --> 00:03:52,800
Speaker 1: out you. He said, I talked to Brodie, but I

83
00:03:52,800 --> 00:03:57,800
Speaker 1: thought I would talk to someone reasonable too. Okay, I

84
00:03:57,840 --> 00:03:59,800
Speaker 1: see what you did. You wanted you wanted a little

85
00:03:59,800 --> 00:04:02,640
Speaker 1: more or advice, and we found out the added advice

86
00:04:02,760 --> 00:04:04,600
Speaker 1: was actually sending you in the same direction. Because I

87
00:04:04,600 --> 00:04:06,800
Speaker 1: wanted to get my way without sounding like an asshole,

88
00:04:06,960 --> 00:04:10,360
Speaker 1: and I think Gandhi would be better at that. But Brody,

89
00:04:10,440 --> 00:04:12,720
Speaker 1: I know, will make sure I get my way. You know,

90
00:04:12,800 --> 00:04:16,640
Speaker 1: Brody even offered to call on my behalf. Oh yeah,

91
00:04:16,680 --> 00:04:19,679
Speaker 1: and exchange for Let me just say one thing about Gandhi.

92
00:04:19,960 --> 00:04:24,240
Speaker 1: I've heard Gandhi be an asshole. Yeah, she's totally capable

93
00:04:24,240 --> 00:04:26,440
Speaker 1: of being an asshole. I have not, so that's interesting.

94
00:04:26,440 --> 00:04:28,039
Speaker 1: I can be. But you really have to push me

95
00:04:28,120 --> 00:04:30,280
Speaker 1: to a crazy place. But I think that you did

96
00:04:30,320 --> 00:04:31,640
Speaker 1: the right thing. I think you guys handled it the

97
00:04:31,680 --> 00:04:33,440
Speaker 1: right one. I pushed him back that final step and

98
00:04:33,480 --> 00:04:35,800
Speaker 1: I said, Okay, you got the upgrade. I said, do

99
00:04:35,839 --> 00:04:38,960
Speaker 1: not accept not getting the free flight coverage. He got

100
00:04:39,000 --> 00:04:41,000
Speaker 1: full coverage. They were gonna only pay half his coverage.

101
00:04:41,360 --> 00:04:44,320
Speaker 1: I said, now they've upgraded you to the hotel they

102
00:04:44,400 --> 00:04:47,080
Speaker 1: moved you. Okay, where's you free to start? Tell me you

103
00:04:47,040 --> 00:04:48,920
Speaker 1: you want a hundred bucks towards dinner. He was, well,

104
00:04:48,920 --> 00:04:50,839
Speaker 1: it's all inclusive. I go, then just get a hundred dollars.

105
00:04:51,000 --> 00:04:53,360
Speaker 1: So he called back, he got a hundred dollars. Well, no,

106
00:04:53,480 --> 00:04:58,200
Speaker 1: the room upgrade was there. Unde's right. Great, we went

107
00:04:58,240 --> 00:05:00,120
Speaker 1: from having a room with no view to have having

108
00:05:00,160 --> 00:05:02,240
Speaker 1: an ocean view rooms and I'm happy. But look, okay,

109
00:05:02,320 --> 00:05:04,720
Speaker 1: here's here's what you're forgetting. You're making it seem like

110
00:05:04,800 --> 00:05:07,520
Speaker 1: you got all this stuff. You know what happened. They

111
00:05:07,560 --> 00:05:09,960
Speaker 1: got you as a customer, and now you're happy with them. Well,

112
00:05:10,040 --> 00:05:12,760
Speaker 1: so so it works out for everyone. Yeah, they screwed

113
00:05:12,760 --> 00:05:15,320
Speaker 1: me over. They canceled my vacations. So I don't think

114
00:05:15,440 --> 00:05:17,919
Speaker 1: asking for all this stuff was unreasonable. It wasn't. But

115
00:05:18,040 --> 00:05:19,800
Speaker 1: the fact is they could have denied you all of

116
00:05:19,839 --> 00:05:22,240
Speaker 1: it and just suffered you yelling at him. Here's what

117
00:05:22,240 --> 00:05:24,159
Speaker 1: we tend to forget. We were talking about this earlier.

118
00:05:24,160 --> 00:05:26,120
Speaker 1: When you go to a restaurant and you order something,

119
00:05:26,120 --> 00:05:27,840
Speaker 1: they bring it to the table and tastes like crap,

120
00:05:28,120 --> 00:05:29,599
Speaker 1: and you send it back. A lot of people won't

121
00:05:29,600 --> 00:05:31,400
Speaker 1: send it back because they're afraid, well, I don't want

122
00:05:31,400 --> 00:05:34,160
Speaker 1: to piss anyone off. We'll see that. But you see, Danielle,

123
00:05:34,440 --> 00:05:36,120
Speaker 1: you're afraid they're gonna sit in it. They're not gonna

124
00:05:36,120 --> 00:05:40,880
Speaker 1: spin in it because you know you would. The bottom

125
00:05:40,920 --> 00:05:43,279
Speaker 1: line is the restaurant wants you to be happy because

126
00:05:43,520 --> 00:05:46,560
Speaker 1: return customers are their their business. Yeah, but I don't

127
00:05:46,560 --> 00:05:48,400
Speaker 1: think the chef when he finds out he made a

128
00:05:48,440 --> 00:05:51,040
Speaker 1: mistake and he prepared your meal so nice, and then

129
00:05:51,080 --> 00:05:52,880
Speaker 1: you send it back because you don't want green ship

130
00:05:53,040 --> 00:05:56,159
Speaker 1: on it, he's not gonna be like, no problem, good

131
00:05:56,240 --> 00:05:59,559
Speaker 1: chef will that will have no problem doing it? Now, Gandhi,

132
00:05:59,600 --> 00:06:01,960
Speaker 1: weren't you talk thinking about the same topic. Yes, but

133
00:06:02,200 --> 00:06:04,000
Speaker 1: I'm convinced no one's gonna be able to convince me

134
00:06:04,000 --> 00:06:06,279
Speaker 1: otherwise of this one. So we ordered breakfast every day

135
00:06:06,279 --> 00:06:09,920
Speaker 1: and I ordered peanut butter toast, just toast with peanut butter. Now,

136
00:06:09,920 --> 00:06:12,000
Speaker 1: when the sandwich came, it was a peanut butter and

137
00:06:12,080 --> 00:06:13,920
Speaker 1: jelly sandwich. I was like, you, I don't like jelly,

138
00:06:14,040 --> 00:06:16,359
Speaker 1: so I just scraped the jelly off and continued to

139
00:06:16,400 --> 00:06:18,719
Speaker 1: eat the peanut butter. Are you okay with that? I

140
00:06:18,839 --> 00:06:20,560
Speaker 1: was fine with it. It was not a big deal,

141
00:06:21,640 --> 00:06:23,600
Speaker 1: was I R? You sent it back and you get

142
00:06:23,600 --> 00:06:25,359
Speaker 1: your peanut butter toast, And I was like, you're gonna

143
00:06:25,360 --> 00:06:27,640
Speaker 1: make some dude walk all the way down this wind

144
00:06:27,640 --> 00:06:31,560
Speaker 1: tunnel with two pieces of peanut butter. Reason, No, well, no, no,

145
00:06:31,680 --> 00:06:34,520
Speaker 1: it is. I mean, look, if you detest jelly to

146
00:06:34,600 --> 00:06:36,600
Speaker 1: the point where it makes you vomit, like mayonnaise makes

147
00:06:36,640 --> 00:06:38,880
Speaker 1: Daniel vomit, I can see why you want to replace it,

148
00:06:39,320 --> 00:06:41,560
Speaker 1: Broy Sometimes just like it's not even worth the floor,

149
00:06:41,680 --> 00:06:43,120
Speaker 1: I said. Was she could have called and said, look,

150
00:06:43,160 --> 00:06:44,880
Speaker 1: you got it wrong, don't bother coming back, but I'd

151
00:06:44,880 --> 00:06:46,840
Speaker 1: like it credit fit tomorrow and today. She could have

152
00:06:46,880 --> 00:06:49,040
Speaker 1: gotten a free peanut butter sandwich. Also, it pissed me off.

153
00:06:49,040 --> 00:06:50,760
Speaker 1: She called a peanut butt a toast. It's toast with

154
00:06:50,800 --> 00:06:53,040
Speaker 1: peanut butter, peanut butter. The toast isn't made out of peanut.

155
00:06:53,080 --> 00:06:56,239
Speaker 1: But you really are an ashop. It's not peanut butter toast.

156
00:06:56,240 --> 00:07:00,880
Speaker 1: It's toast peanut, thank you, Jake. It's not it's not

157
00:07:00,960 --> 00:07:03,520
Speaker 1: toast with avocado. It's avocado toast. I don't get me

158
00:07:03,520 --> 00:07:05,640
Speaker 1: started on that. While I was ordering it, he was

159
00:07:05,760 --> 00:07:08,600
Speaker 1: yelling from behind me, it's a peanut butter. I was like,

160
00:07:08,600 --> 00:07:11,240
Speaker 1: she can't hear what I'm saying anyway, Can you stop yelling?

161
00:07:11,360 --> 00:07:12,880
Speaker 1: And I got the wrong standwich. It's your fault. You

162
00:07:12,880 --> 00:07:16,160
Speaker 1: owe me free dessert. I have mixed emotions on this

163
00:07:16,160 --> 00:07:19,240
Speaker 1: whole free dessert thing because there are times where I'm like, Okay,

164
00:07:19,280 --> 00:07:22,520
Speaker 1: people make mistakes. I accepted, you know you gave put

165
00:07:22,640 --> 00:07:24,520
Speaker 1: peanut butter and jelly on this thing when I only

166
00:07:24,520 --> 00:07:27,040
Speaker 1: wanted peanut butter. But then there are times where I

167
00:07:27,160 --> 00:07:30,160
Speaker 1: want blood. I want you never got your money back

168
00:07:30,160 --> 00:07:33,000
Speaker 1: from smoking in the hotel room. That still pisses me.

169
00:07:34,040 --> 00:07:36,080
Speaker 1: Hold you never ever got your money, but you never

170
00:07:36,120 --> 00:07:37,840
Speaker 1: got my money back on it. I called the guy,

171
00:07:37,960 --> 00:07:41,520
Speaker 1: and I was furious. What happened happened? I stayed in

172
00:07:41,520 --> 00:07:44,880
Speaker 1: this ship hotel because I went my girlfriend for my

173
00:07:44,920 --> 00:07:47,240
Speaker 1: birthday a year ago got me tickets to see Jim

174
00:07:47,280 --> 00:07:50,160
Speaker 1: Gaffigan at Mohican Sun Up in Connecticut. On the way back,

175
00:07:50,320 --> 00:07:51,760
Speaker 1: it was late, I was like, let's just stop and

176
00:07:51,760 --> 00:07:53,160
Speaker 1: get a hotel in the exhausted, I want to drive.

177
00:07:53,240 --> 00:07:57,760
Speaker 1: We stopped this ship sleep in in ship, Connecticut. I

178
00:07:57,800 --> 00:08:01,240
Speaker 1: can't remember the name of connect It was a sleep

179
00:08:01,320 --> 00:08:03,920
Speaker 1: in and I stayed. There was a horrible room, but

180
00:08:03,960 --> 00:08:05,760
Speaker 1: we only needed for eight hours because we just needed

181
00:08:05,800 --> 00:08:07,360
Speaker 1: to sleep. I didn't want to make the entire two

182
00:08:07,400 --> 00:08:10,560
Speaker 1: hour drive back to the city. Leave. Uh, you know,

183
00:08:10,640 --> 00:08:13,320
Speaker 1: paid the bill whatever. And then two days later I

184
00:08:13,360 --> 00:08:15,760
Speaker 1: see this charge on my credit card statement for two

185
00:08:15,840 --> 00:08:18,480
Speaker 1: hundred and one dollars or something. I'm like, yeah, what

186
00:08:18,600 --> 00:08:22,200
Speaker 1: the well I called a hotel and so they said, well,

187
00:08:22,520 --> 00:08:24,720
Speaker 1: you were smoking in the room. I was I have

188
00:08:25,000 --> 00:08:28,920
Speaker 1: never I don't um. Well there they found cigarette ashes

189
00:08:28,960 --> 00:08:31,160
Speaker 1: on the counter and a cigarette button the toilet. I go,

190
00:08:31,440 --> 00:08:34,320
Speaker 1: that was not my room. I can assure you I

191
00:08:34,400 --> 00:08:36,800
Speaker 1: was not smoking in the room. Then I got finally,

192
00:08:36,840 --> 00:08:38,200
Speaker 1: after three weeks, I got on the phone with the

193
00:08:38,200 --> 00:08:40,200
Speaker 1: manager who said I was smoking in the room, Like,

194
00:08:40,280 --> 00:08:42,200
Speaker 1: how do you tell me that I'm smoking when I

195
00:08:42,200 --> 00:08:44,400
Speaker 1: know I wasn't smoking. How are you telling me I

196
00:08:44,520 --> 00:08:52,240
Speaker 1: was smoking? And I just I can't remember why I

197
00:08:52,320 --> 00:08:54,240
Speaker 1: dropped it, but you know, I was arguing with the

198
00:08:54,240 --> 00:08:56,240
Speaker 1: credit card company, and then I was arguing with the

199
00:08:56,280 --> 00:08:58,720
Speaker 1: parent company that said, oh though that's an independent owner

200
00:08:59,240 --> 00:09:01,320
Speaker 1: that you have to go discuss the matter with him,

201
00:09:01,360 --> 00:09:03,440
Speaker 1: which I did, and I still want to sick Brody

202
00:09:03,480 --> 00:09:05,040
Speaker 1: on the case. I don't care. You know what's a

203
00:09:05,080 --> 00:09:07,840
Speaker 1: statute of limitations on this thing. See that you deserve

204
00:09:07,880 --> 00:09:11,600
Speaker 1: a free dessert. I deserve that hotel I can't. I

205
00:09:11,640 --> 00:09:13,440
Speaker 1: can't get you a free room because you don't want it.

206
00:09:13,480 --> 00:09:16,400
Speaker 1: I don't want to get your money back because, as

207
00:09:16,440 --> 00:09:19,000
Speaker 1: you know, you had lung cancer. And it's offensive that

208
00:09:19,080 --> 00:09:21,840
Speaker 1: they would say that about you. Okay, sometimes you do

209
00:09:21,920 --> 00:09:25,520
Speaker 1: have to add the I head lung's right. That's they

210
00:09:25,559 --> 00:09:27,640
Speaker 1: don't know. If she had jelly cancer, she would have

211
00:09:27,640 --> 00:09:31,800
Speaker 1: gotten refund on the set. You have smuckers cancer. If

212
00:09:31,840 --> 00:09:34,360
Speaker 1: you about having a sickness, Cama is going to come

213
00:09:34,360 --> 00:09:37,800
Speaker 1: back to bite you. Don't about. Don't do that kind

214
00:09:37,880 --> 00:09:42,880
Speaker 1: of God's gonna give him a sickness back. He's already sick.

215
00:09:43,400 --> 00:09:45,680
Speaker 1: My father in law did this to to us. We

216
00:09:45,679 --> 00:09:47,959
Speaker 1: were sitting down, we're having dinner. I was having Thai food.

217
00:09:48,080 --> 00:09:51,480
Speaker 1: I put some some Thai noodles in my mouth and

218
00:09:51,840 --> 00:09:56,560
Speaker 1: what came out was a a half eaten fork, half

219
00:09:56,559 --> 00:09:58,319
Speaker 1: eat a fourk It was like a plastic fork. That

220
00:09:58,400 --> 00:10:01,599
Speaker 1: either plastic fork. So I pulled the fork out of

221
00:10:01,640 --> 00:10:03,800
Speaker 1: my mouth. My father in law gets on the phone

222
00:10:04,080 --> 00:10:08,240
Speaker 1: and goes, my entire family is just everybody ate their dinner.

223
00:10:08,280 --> 00:10:12,720
Speaker 1: There are five. My entire family is disgusted. They stopped

224
00:10:12,720 --> 00:10:16,000
Speaker 1: eating dinner. And I want my money back and credit.

225
00:10:16,040 --> 00:10:17,640
Speaker 1: I go, why would you want credit if I just

226
00:10:17,640 --> 00:10:19,760
Speaker 1: pulled a fork out of my mouth? He goes, don't

227
00:10:19,800 --> 00:10:21,680
Speaker 1: worry about it. So what happened? Hangs up the phone.

228
00:10:21,720 --> 00:10:24,040
Speaker 1: He got a full credit and the whole dinner. Even

229
00:10:24,080 --> 00:10:26,600
Speaker 1: although everybody ate everything, I was the one that suffered

230
00:10:26,640 --> 00:10:30,480
Speaker 1: from it. But you should never ever be afraid to

231
00:10:30,559 --> 00:10:32,880
Speaker 1: make it right. Now it's it's one thing if it's

232
00:10:32,880 --> 00:10:35,240
Speaker 1: just too much effort and you're okay eating peanut butter

233
00:10:35,320 --> 00:10:37,240
Speaker 1: was a little bit of jelly residue on it. But

234
00:10:37,320 --> 00:10:39,760
Speaker 1: if if it needs to be made right, you should

235
00:10:39,800 --> 00:10:42,559
Speaker 1: never ever be afraid to make it right. Ever, they

236
00:10:42,800 --> 00:10:45,640
Speaker 1: want a good a good restaurant, or a good company,

237
00:10:45,679 --> 00:10:47,800
Speaker 1: a good hotel. They want it to be right for you.

238
00:10:47,920 --> 00:10:49,800
Speaker 1: I agree with making it right. I just feel bad

239
00:10:49,800 --> 00:10:52,240
Speaker 1: about making it right and then some because I feel

240
00:10:52,280 --> 00:10:54,320
Speaker 1: like I'm gaming the system, Like I actually told Brodie.

241
00:10:54,320 --> 00:10:56,360
Speaker 1: The other day, I opened up this little bottle of

242
00:10:56,400 --> 00:10:58,960
Speaker 1: perfume that I love. I just bought it, opened it up.

243
00:10:58,960 --> 00:11:01,400
Speaker 1: It was only halfway filled and it's not cheap. So

244
00:11:01,520 --> 00:11:02,840
Speaker 1: I showed it to him and he was like, here's

245
00:11:02,840 --> 00:11:05,200
Speaker 1: what you do. You tell them this was a gift.

246
00:11:05,320 --> 00:11:07,839
Speaker 1: You gifted it to someone. Now you're so embarrassed or

247
00:11:07,920 --> 00:11:10,800
Speaker 1: mortified because they opened up a half used bottle, a

248
00:11:10,840 --> 00:11:17,080
Speaker 1: big bottle. You're good. Even birthdays ruined? Even again, even

249
00:11:17,080 --> 00:11:20,240
Speaker 1: he says, even is not even. I sit in the

250
00:11:20,240 --> 00:11:22,160
Speaker 1: back and listen to Brodia on the phone with customer

251
00:11:22,200 --> 00:11:25,200
Speaker 1: service a lot and tell you every day, never ever

252
00:11:25,400 --> 00:11:26,800
Speaker 1: want to be the person on the other end of

253
00:11:26,800 --> 00:11:28,679
Speaker 1: that phone life. And I don't think I could ever

254
00:11:28,720 --> 00:11:31,120
Speaker 1: do what he does. He walks into the Chinese restaurant,

255
00:11:31,360 --> 00:11:34,360
Speaker 1: they mess up his food, he just opens up the

256
00:11:34,679 --> 00:11:42,680
Speaker 1: fat even right, It was that that. That is the

257
00:11:42,720 --> 00:11:50,959
Speaker 1: one thing I disagree with the Soda podcast. How can

258
00:11:51,200 --> 00:11:53,960
Speaker 1: how can Brodie or anybody help us with our Schuleburger

259
00:11:54,000 --> 00:11:57,760
Speaker 1: problem that Gandhi, Danielle and I had at the airport. Okay,

260
00:11:57,760 --> 00:12:00,640
Speaker 1: now what happened, It was like bad nervous even the

261
00:12:00,679 --> 00:12:02,760
Speaker 1: people they were fighting. Weren't they fighting back behind the

262
00:12:02,760 --> 00:12:06,040
Speaker 1: count in fighting amongst the employees, yelling at each other.

263
00:12:06,400 --> 00:12:08,560
Speaker 1: Because the guy goes, I'm not giving you another fry.

264
00:12:08,559 --> 00:12:10,680
Speaker 1: It stun on the ticket. She goes, you're behind the

265
00:12:10,720 --> 00:12:14,040
Speaker 1: counter cooking. I'm telling you give me a fry. But meanwhile,

266
00:12:14,080 --> 00:12:16,640
Speaker 1: we waited an hour for our food at a freaking airport.

267
00:12:16,800 --> 00:12:20,199
Speaker 1: Wasn't even gut and it took us. It took me

268
00:12:20,320 --> 00:12:22,880
Speaker 1: forty five minutes for the line to even order. You

269
00:12:22,960 --> 00:12:27,280
Speaker 1: never ever got you never resolved the Shula hamburger problem

270
00:12:27,320 --> 00:12:30,440
Speaker 1: at Fort Lauderdale Airport, the burger at Fort Loda Airport.

271
00:12:30,480 --> 00:12:33,320
Speaker 1: And I tweeted at them and I said, was the

272
00:12:33,320 --> 00:12:36,120
Speaker 1: perfect coach where he won all these I said, well,

273
00:12:36,160 --> 00:12:40,760
Speaker 1: guess what you're owing sixteen in my book? He did

274
00:12:40,880 --> 00:12:42,640
Speaker 1: and then he's like, guys, did you say't retweeted? I

275
00:12:42,640 --> 00:12:44,400
Speaker 1: was like, okay, great tweet. And they didn't even have

276
00:12:44,440 --> 00:12:48,120
Speaker 1: They didn't even have the decency to write back to us.

277
00:12:48,320 --> 00:12:50,480
Speaker 1: No they didn't. Well they can't. You can't write back

278
00:12:50,480 --> 00:12:52,320
Speaker 1: to everyone. You know that we we we can't write

279
00:12:52,320 --> 00:12:53,960
Speaker 1: back to everyone. Here. I get your free flight not

280
00:12:54,000 --> 00:13:00,439
Speaker 1: even related are free football team. That's what I was

281
00:13:00,480 --> 00:13:02,559
Speaker 1: interested in. Brody called on Jake's be have to get

282
00:13:02,600 --> 00:13:04,960
Speaker 1: a hotel room. Guaranteed Brody would have had a hotel

283
00:13:05,040 --> 00:13:07,559
Speaker 1: room right next to Jake. I'll tell you what. You

284
00:13:07,600 --> 00:13:10,240
Speaker 1: know what another reason why we keep we keep Twitter.

285
00:13:10,760 --> 00:13:14,559
Speaker 1: Twitter is great at this. For instance, Uh, we had

286
00:13:14,559 --> 00:13:18,440
Speaker 1: some flight problems with with Alex's mom. She she because

287
00:13:18,440 --> 00:13:21,600
Speaker 1: of the United Airlines made a mistake and because of that,

288
00:13:22,120 --> 00:13:24,680
Speaker 1: they were delayed there. They missed connections where they're gonna

289
00:13:24,679 --> 00:13:28,160
Speaker 1: miss connections. So he went on in one minute after

290
00:13:28,240 --> 00:13:31,400
Speaker 1: he said something on Twitter, Boom, they were there, they

291
00:13:31,520 --> 00:13:35,320
Speaker 1: d M they fixed it. They delayed a plane to

292
00:13:35,400 --> 00:13:38,280
Speaker 1: wait for his mother, and United was on it. So

293
00:13:38,320 --> 00:13:40,480
Speaker 1: even though you hated United for a minute, you ended

294
00:13:40,559 --> 00:13:43,160
Speaker 1: up loving them because they have people that know what's important.

295
00:13:43,200 --> 00:13:46,680
Speaker 1: Great companies are on Twitter, like Wendy's and Taco Bell.

296
00:13:47,080 --> 00:13:49,280
Speaker 1: They were spawned there right there for you, but they

297
00:13:49,760 --> 00:13:53,240
Speaker 1: take it offline. They're live because they know these delays

298
00:13:53,280 --> 00:13:56,040
Speaker 1: are happening live. They need to catch them as they're happening,

299
00:13:56,080 --> 00:13:57,480
Speaker 1: and they can kind of they can try their best

300
00:13:57,480 --> 00:14:00,200
Speaker 1: to fix it. Took the social about a couchman us

301
00:14:00,280 --> 00:14:03,400
Speaker 1: up and they didn't call him back forever and then

302
00:14:03,480 --> 00:14:06,480
Speaker 1: he messed up his couch. They sent them two pieces,

303
00:14:06,520 --> 00:14:10,160
Speaker 1: but they were totally different colors. And so then now

304
00:14:10,200 --> 00:14:12,000
Speaker 1: they're telling him that he's going to have to wait

305
00:14:12,200 --> 00:14:14,680
Speaker 1: weeks and weeks. Okay, you know what he deserves what

306
00:14:14,760 --> 00:14:18,120
Speaker 1: he gets because if you look on his instagram, look

307
00:14:18,160 --> 00:14:21,400
Speaker 1: on his instagram of the picture of the two couches,

308
00:14:21,960 --> 00:14:24,720
Speaker 1: of the comments are asked, Brody, he'll get your free dessert.

309
00:14:25,120 --> 00:14:27,800
Speaker 1: Everyone knows I could get him fixed the problem and

310
00:14:28,280 --> 00:14:30,480
Speaker 1: then some and he has not mentioned it to me,

311
00:14:30,880 --> 00:14:34,800
Speaker 1: so suck it. Wow. So you take this very personally.

312
00:14:34,800 --> 00:14:36,600
Speaker 1: If people try to fix it on their own, you

313
00:14:36,680 --> 00:14:38,640
Speaker 1: get mad. You want to be you want to be

314
00:14:38,680 --> 00:14:40,480
Speaker 1: the director in charge of it. Will be nice if

315
00:14:40,480 --> 00:14:42,960
Speaker 1: he asked me for help. If somebody wanted radio advice

316
00:14:43,240 --> 00:14:45,120
Speaker 1: and they didn't come to you when they worked here,

317
00:14:45,320 --> 00:14:48,120
Speaker 1: I'd be like, why would Jess Elvis please stop sending

318
00:14:48,120 --> 00:14:52,120
Speaker 1: people to ask you? Why don't ask me for raises?

319
00:14:52,200 --> 00:14:57,680
Speaker 1: Don't ask me for advice? All right? You guys done?

320
00:14:57,440 --> 00:14:59,880
Speaker 1: Three deserve fifteen minute morning show