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Speaker 1: Rod Ananian. The right front strut was blown. It wasn't

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Speaker 1: just blown, it was demolished. It was leaking so much

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Speaker 1: oil out the right front, which is what started us.

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Speaker 1: We were looking for an oil week. We couldn't figure

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Speaker 1: out how is the inside of the fender painted in oil?

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Speaker 1: We're thinking it's engine oil. No, it was strut oil.

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Speaker 1: The Car Doctor, what I want to know is you've

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Speaker 1: heard enough engines crank and go to run? Does it

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Speaker 1: sound funny? Does it sound like it's cranking slower fast?

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Speaker 1: It sounds normal?

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Speaker 2: Right.

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Speaker 3: Welcome to the radio home of Ron Anian, the Car

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Speaker 3: Doctor since nineteen ninety one. This is where car owners

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Speaker 3: the world overturned to where they're definitive opinion on automotive repair.

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Speaker 3: If your mechanics giving you a busy say no, pick

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Speaker 3: up the phone and call in.

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Speaker 1: The garage doors are opening, but I am here to

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Speaker 1: take your calls at eight five, five hundred and no

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Speaker 1: pee running scan tools don't really fix cars, or do they.

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Speaker 1: They actually gather information, And I thought that's where we

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Speaker 1: would start this hour as we dive right into it,

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Speaker 1: because we've got a lot for you this hour. We're

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Speaker 1: talking to the folks over at Opus ibs once again

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Speaker 1: our favorite scan tool company, and we're here today. We're

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Speaker 1: blessed to actually stop him in his tracks and get

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Speaker 1: Steve Ethridge, because Steve's Steve's like a dynamo. He's like that,

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Speaker 1: you know, that little whirlwind that's always going Stevie, welcome back.

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Speaker 1: It's good to talk to you.

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Speaker 2: Hey, goodness, talk to you again. Ron. A lot going on.

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Speaker 2: How are you doing?

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Speaker 1: Just I'm catching up to you as the whirlwind. So

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Speaker 1: there's just uh oh, I don't know. I don't know, brother,

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Speaker 1: There's just an awful lot going on over at Opus.

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Speaker 1: And I think you know from what I from what

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Speaker 1: you're telling me, it's it's it's it's worthy of the conversation.

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Speaker 1: We're going to have so much more. Absolutely a real

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Speaker 1: quick history, right Opus IVS. Can you just take the

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Speaker 1: listeners through it real fast so we can get to

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Speaker 1: where we're going? Where we Where have we been with

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Speaker 1: this tool? What's this tool been doing up till now?

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Speaker 2: Well, basically, the guys that have been with us for

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Speaker 2: a long time have seeing the blue box or the

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Speaker 2: gray box, the black box, the blue box which was

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Speaker 2: the gold standard for the European market, then the assist

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Speaker 2: plus the far side, and then the dry Pro one

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Speaker 2: and then the dry Pro two, and Opus understood that

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Speaker 2: the market needed. This is one of the few places

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Speaker 2: where you're uh the individuals that run the company, the stakeholders,

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Speaker 2: are in the field, so we understand what goes on

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Speaker 2: in the industry and what's necessary in order to make

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Speaker 2: the next steps to be able to stay on track

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Speaker 2: with the cars that are being built today. Our technicians

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Speaker 2: needed a lot of things, and you can get all

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Speaker 2: the information you want, but without the experience that goes

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Speaker 2: along with the support team, you're going to still be

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Speaker 2: in a place where you're going to be at a

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Speaker 2: little bit of a disadvantage. So this combined the support

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Speaker 2: end of it, our three sixty team, one eighty team,

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Speaker 2: et cetera, and put it together with the artificial intelligence.

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Speaker 1: Which is AIDEN and that's and that's where we're going now.

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Speaker 1: So this is we're talking about a scan tool with

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Speaker 1: AI correct And where did where did this come from?

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Speaker 1: Because this really seems like we're getting into Star Trek right.

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Speaker 2: Well, you know, I mean, if you take something and

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Speaker 2: you train it for a couple three years and you

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Speaker 2: get it to the point where it recognizes what its

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Speaker 2: job or its duty is there to provide information so

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Speaker 2: that you can make the nechnological steps and a systematic

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Speaker 2: diagnosis of a system. Now it is just information. So

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Speaker 2: if you wanted to go to a compression test and

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Speaker 2: have the procedure with the values for this particular vehicle,

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Speaker 2: this will take you to chapter and verse of where

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Speaker 2: that information is available and it'll display it for you

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Speaker 2: so that you can accomplish that task. The tasks that

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Speaker 2: are provided are the root measury tasks to go into

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Speaker 2: deeper diagnostics, which is where you send in or escalate

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Speaker 2: to a live support request. Right, so you not only

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Speaker 2: have the information, but you also get the experience of

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Speaker 2: a live technician who's actually done the job.

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Speaker 1: So you've got you're basically what you're saying is we're

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Speaker 1: going from a scan tool that gathered data and then

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Speaker 1: it was up to the operator to you know, okay,

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Speaker 1: where do I go from here? He had to be

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Speaker 1: responsible on his own for the critical thinking and possibly

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Speaker 1: not possibly, but likely take longer than somebody that's actually

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Speaker 1: worked on that particular system or segment. And now we're

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Speaker 1: at the point where we've got a scan tool that

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Speaker 1: will gather data, give us systematic testing and walk us

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Speaker 1: through some of the process and then hook us up

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Speaker 1: with a technician so there's somebody at our elbow guiding

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Speaker 1: us along.

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Speaker 2: Fair statement, I mean, how many times have you walked

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Speaker 2: into this diagnostic on a car you weren't familiar with

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Speaker 2: and all of a sudden the mechanic panic ensues where

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Speaker 2: you're you've done everything that you know how to do

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Speaker 2: from your experience, and you haven't come to a conclusion

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Speaker 2: that is satisfying you.

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Speaker 1: Oh weekly, you know, and it's listen. It could be

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Speaker 1: a car that or a system we just haven't seen

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Speaker 1: in seven or eight months, you know. And that's the

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Speaker 1: other problem today, Stevie. A lot of the cars that

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Speaker 1: we work on as technicians. I'm going to speak for myself,

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Speaker 1: but I see other shops going through through it. We

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Speaker 1: may not see that particular system and the oddity of it.

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Speaker 1: For seven eight months a year, you don't see enough

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Speaker 1: of that particular problem, and then all of a sudden

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Speaker 1: that problem back, you know. I remember working on one

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Speaker 1: of these last December, and I think I did this

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Speaker 1: or that? Where did I write down my notes? What

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Speaker 1: you're what you're telling me is this is going to

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Speaker 1: take me to that next evolution quicker.

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Speaker 2: So the Aiden will take you through the information and

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Speaker 2: the information will guide you to the next critical thinking steps.

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Speaker 2: For the next activity is to do to get out

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Speaker 2: of the information to go into a deeper diagnostics. And

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Speaker 2: that's where you escalate to a live support individual who's

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Speaker 2: seeing six of these cars this week. He's been done

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Speaker 2: his part to feel eight hundred calls a day, and

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Speaker 2: he works a particular product line. He's seen this car,

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Speaker 2: he's been working on him for weeks and yeah, the

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Speaker 2: first one maybe took him some time to get it

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Speaker 2: squared away, but you get the benefit of that experience right,

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Speaker 2: which Aiden doesn't have the ability to provide.

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Speaker 1: Right right where is where is Aiden pulling? And by

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Speaker 1: Aiden we mean drive Pro two correct or is it correct?

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Speaker 2: Drive Pro two is in the is where the Aiden resides.

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Speaker 2: And so Aiden will take the support request that you're submitting,

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Speaker 2: Say I got a PO three oh one, and Aiden

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Speaker 2: will scrub that support request that I'm building to send

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Speaker 2: in and escalate to a live support person and it

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Speaker 2: will scrub that information and say you got a PO

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Speaker 2: three oh one on sixty nine or you know, twenty twelve,

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Speaker 2: whatever vehicle it is and what we'd like you to

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Speaker 2: do from the next standpoint is, I would like you

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Speaker 2: to check the coils, plugs, fuel injector, wiring, and a

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Speaker 2: compression test. So when you are armed with that information,

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Speaker 2: then you can go in and ask Aiden, okay, I

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Speaker 2: didn't need the procedure with the values on a compression test,

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Speaker 2: and it'll give you the values of the procedure to

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Speaker 2: warm the car up et cetera, et cetera, and give

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Speaker 2: you the expected values. Then you can go into AID

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Speaker 2: and say, okay, I got ninety PSI on cylinder one

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Speaker 2: on the compression test. Where do I go from here? Now?

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Speaker 2: It's going to guide you to a cylinder leaked down,

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Speaker 2: et cetera, et cetera. But you're armed with the information

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Speaker 2: that the technician when you escalate to a live support,

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Speaker 2: you're going to be able to feed him all the

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Speaker 2: information and have him give you the experience that he's

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Speaker 2: had on that particular model up and entailed to guide

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Speaker 2: you to the direct diagnostic to.

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Speaker 1: A conclusion, where where where does Aiden get their information from?

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Speaker 1: Are they pulling it from one of the you know,

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Speaker 1: the oees for that particular car or is it a

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Speaker 1: collection of real world scenarios. Where exactly does it get

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Speaker 1: its information from?

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Speaker 2: You know, that'd be a really really good question for

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Speaker 2: a guy by the name of Jim.

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Speaker 1: Well I'm talking to yeah at the bottom of the hour.

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Speaker 1: He's coming up next.

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Speaker 2: Yeah, that's a great question for him because he's got

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Speaker 2: the ins and outs and we have been training it

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Speaker 2: for about three years and been using our diagnostics and

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Speaker 2: our questions that we've been asking for our partners in

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Speaker 2: the field to accomplish these tasks in order to go

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Speaker 2: through the systematic diagnostics and hopefully training the technician to

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Speaker 2: look at in a systematic way where they can knock

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Speaker 2: one thing down after another and come to a final

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Speaker 2: decision that eliminates the problem and creates happiness for the

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Speaker 2: clients and joy and payday.

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Speaker 1: For the shop and the car gets fixed. Ye, Steede

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Speaker 1: drive Pro two. You know, one of the great things

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Speaker 1: I always liked about drive Pro one and I call

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Speaker 1: it the Opus. So I'm sorry, but to me, it's

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Speaker 1: always going to be in Opus because that's where it started.

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Speaker 2: You Know.

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Speaker 1: One of the things I we liked about drive Pro

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Speaker 1: one is it was it was this simplicity to use.

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Speaker 1: If I was going knee deep in a diagnosis, or

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Speaker 1: I just wanted to gather information. They had quick menus,

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Speaker 1: quick access, you know, get in, get out. What do

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Speaker 1: you need? Do I need to start a support request

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Speaker 1: and that type of a thing. Will drive Pro two

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Speaker 1: still do that? Or will it require me to follow

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Speaker 1: AI Artificial intelligent diagnostics every time I use it?

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Speaker 2: It's going to offer the AI. Like I was telling

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Speaker 2: you earlier, the stakeholders are in the field, so they

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Speaker 2: know what's going on. We took all the good things

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Speaker 2: out of the drive Pro one and we kept those

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Speaker 2: and then we added to it things that would embellish

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Speaker 2: or improve the ability for us to reach a diagnostic

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Speaker 2: decision in a relatively short period of time. Okay, let's

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Speaker 2: so the AI is just an enhancement.

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Speaker 1: Let's talk about AI and the enhancement that it is

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Speaker 1: that you guys have been cultivating the past couple of

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Speaker 1: years a little bit. When we get back, let's pull

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Speaker 1: over to take a pause. We're here with Steve Ethridge

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Speaker 1: of Opusivs talking about the new drive Pro two scan

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Speaker 1: tool with artificial intelligence. We'll both return right after this.

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Speaker 1: I'm running any in the car. Doctor, don't go anywhere.

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Speaker 1: He drives that way.

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Speaker 3: But when it comes to fixing cars, Ron has car

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Speaker 3: advice done right eight five to five five six zero

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Speaker 3: nine to nine zero zero.

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Speaker 1: Here's Ron AI or not the AI, the scan tool

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Speaker 1: of the future. That's what we're talking about here today,

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Speaker 1: listeners running any in the car Doctor at your service.

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Speaker 1: Of course, we're here with Steve Etheridge of Opus Opus

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Speaker 1: IVS and we're talking about the drive Pro two. Stevie

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Speaker 1: a repair shop comes along. They decide to make the

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Speaker 1: commitment and they've they've purchased a drive Pro two and

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Speaker 1: they're looking in. They're excited to get involved with artificial

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Speaker 1: intelligence and scan diagnostics. What are the next steps?

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Speaker 2: Then the next step would be when the tool ships.

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Speaker 2: We send out a welcome letter basically welcoming the technicians

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Speaker 2: to the family and inviting him for a training. And

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Speaker 2: that training consists of about forty five minutes of a

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Speaker 2: walk through where I get on the tool remotely or

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Speaker 2: one of the team members gets on the tool remotely

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Speaker 2: and wash you through all the functionality, the buttonality or

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Speaker 2: buttonology of the tool.

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Speaker 1: Wait explain that a second. I don't know if the

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Speaker 1: listeners understand that when you say that, when you say

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Speaker 1: you get on the tool, explain that to them. You're

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Speaker 1: you act because I've watched you do this. You actually

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Speaker 1: dial into the tool. You're you're in California, right, and

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Speaker 1: I'm in New Jersey and you're you're working my scan

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Speaker 1: tool from California.

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Speaker 2: Yeah, in about twenty seconds after you tell me the

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Speaker 2: tool serial number, I'll find the case, find your account,

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Speaker 2: and be in your tool.

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Speaker 1: That's crazy.

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Speaker 2: So I log into the tool through the serial number,

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Speaker 2: and if it's connected and online turned on, I can

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Speaker 2: access that tool. I can either black out your screen

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Speaker 2: if I'm going to be doing some diagnostics in the

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Speaker 2: backside of the tool or doing something that I don't

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Speaker 2: want your input on, or if in my case, I

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Speaker 2: do onboarding. So I'll walk you through. I'll open up

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Speaker 2: the screen, give you the ability to make commands on

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Speaker 2: the tool, and we'll walk through each of the buttons.

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Speaker 2: I'll have you push them, I'll tell you what they do,

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Speaker 2: I'll lead you to where it goes. And then after

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Speaker 2: we get through the software, the AE Auto Ingenuity software

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Speaker 2: and Autologic software for the European and the Asian and

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Speaker 2: domestic brands, we'll go through and build a support request

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Speaker 2: where we will actually in most cases link into a car,

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Speaker 2: and my hope is that we'll have a car there

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Speaker 2: with a real world problem, maybe a throttle pedal position

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Speaker 2: sensor issue, or a misfire or something along those lines.

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Speaker 2: We'll do a scan on the vehicle what they call

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Speaker 2: a quick test, and then the quick test will be

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Speaker 2: bridged over. We'll read the information, gather it up, and

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Speaker 2: send in or escalate to a live support request. While

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Speaker 2: we're doing that, it scrubs that live support request that

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Speaker 2: we've put the information in your make model, various different

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Speaker 2: We've got to check engine light. We're not worried about

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Speaker 2: the other eighty seven codes. We just want to go

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Speaker 2: after that accelerator pedal position sensor and we'll type that

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Speaker 2: into the support request and then Aiden will scrub it

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Speaker 2: and give us a fault code definition, so it expands.

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Speaker 2: The fault code definition tells us what it is we're

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Speaker 2: looking at. And then if I ask it for let's

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Speaker 2: say that I want to do a test on the

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Speaker 2: throttle position or throttle pedal position sensor, the twenty one

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Speaker 2: thirty five that they've got that there is a code,

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Speaker 2: it'll open up and give us the procedure with the

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Speaker 2: values what we might expect to pens in some cases,

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Speaker 2: and also the tooling to use now it will default

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Speaker 2: to a DMM where you and I would probably use

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Speaker 2: a digital storage of telescope over a multimeter, but it

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Speaker 2: does open up so that you can see what the

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Speaker 2: values are and again get the life support technician the

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Speaker 2: information he needs to make an informed decision as to

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Speaker 2: how you might proceed.

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Speaker 1: Wow. So we've not only automated the process, we've streamlined

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Speaker 1: the process, and we've tried to take the potholes out

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Speaker 1: of the road, so to speak.

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Speaker 2: Well, our partners are in the field are very important

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Speaker 2: to us. They're part of our family and for us

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Speaker 2: to guide you through the tool and be able to

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Speaker 2: make sure that you're equipped to be able to handle

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Speaker 2: these diagnostics. And there's a lot of stuff out there

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Speaker 2: that's not an easy road to ho as far as

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Speaker 2: being able to find the root cause of the problem.

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Speaker 1: Is this tool going to translate over to the body

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Speaker 1: industry as well, Steve.

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Speaker 2: That's a whole another area of discussion. We've basically capitalized

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Speaker 2: on the collision space, where we have a number of

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Speaker 2: different things. We have transitioned into the To answer your question,

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Speaker 2: we have transitioned into the body space. We're doing eight

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Speaker 2: S maps which gives you it scrubs that are artificial

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Speaker 2: intelligence scrubs, the repair that you are going to do

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Speaker 2: on the car that you've built into your repair order

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Speaker 2: for the damage here there in the other places, and

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Speaker 2: then outlines the activities that need to go on in

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Speaker 2: order to calibrate the aid ass and to take care

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Speaker 2: of the safety systems. And in what part of the

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Speaker 2: process do you have to do it with the bumper off,

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Speaker 2: do you have to do it with the bumper on?

300
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Speaker 2: Do you have to tram out the vehicle and make

301
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Speaker 2: sure the mounting points are you know, whatever it is.

302
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Speaker 2: It gives you that position statement from the manufacturer and

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Speaker 2: also helps the collision space justify to the insurance care

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Speaker 2: of the necessary activities that need to go on with

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Speaker 2: this vehicle in order to provide a safe vehicle back

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Speaker 2: to the owner of it.

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Speaker 1: Stevie in fifteen twenty seconds or less. This tool will

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Speaker 1: also help and allow the repair shop to do flashing

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Speaker 1: and programming still correct.

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Speaker 2: Absolutely and actually we've opened that up. We've got the

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Speaker 2: Mike cardac and the fire sight mode that if you

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Speaker 2: want to do programming.

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Speaker 1: Steve real quick, where the listeners going for more information.

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Speaker 2: You can go to opusibs dot com. There's a number

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Speaker 2: of different avenues. We're on Amazon, We're just about everyplace

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Speaker 2: you look. Okay, but do you type in the OPUSIVS

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Speaker 2: Intelligent Vehicle Solutions dot Com.

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Speaker 1: Perfect? Cool bean, Steve. I gotta get your back. I

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Speaker 1: gotta run because I got Jim Fish coming up next.

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Speaker 2: Jetfish.

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Speaker 1: Jimfish.

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Speaker 2: I mean he's gonna have He's going to have a

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Speaker 2: unique experience for you.

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Speaker 1: Okay, cool beans, all right, kittle, I'll talk to you soon.

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Speaker 1: Be well. I'm running ending of the Car Doctor. We're

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Speaker 1: back right after this. I can have a first real sister.

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Speaker 3: I didn't out the father, and.

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Speaker 1: We are here once again, Roninada and the Car Doctor.

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Speaker 1: We've just said goodbye to Steve Ethridge. Whood did a

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Speaker 1: bang up job in the opening of our conversation with

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Speaker 1: the guys over at Opus IBS and about the drive

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Speaker 1: Pro scan tool to drive Pro two and here too

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Speaker 1: bat second, not necessarily second in stature, but to beat

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Speaker 1: second is Jim Fish. Jim is also with Opus IVS,

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Speaker 1: and he's here to tell us some tales of artificial intelligence.

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Speaker 1: According to Steve, Jim is that an accurate statement.

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Speaker 4: Yes it is ron. The dry pro two is the

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Speaker 4: first scan tool to deploy an AI agent to offer

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Speaker 4: guidance advice support to help shortcut the diagnostic process. The

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Speaker 4: agent is called AIDEN, which actually stands for AI at

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Speaker 4: Diagnostic Network, and that's where a lot of the arch

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Speaker 4: lies is of Opus IVS is Diagnostic Network, and the

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Speaker 4: AIDEN has been on Diagnostic Network since June of twenty

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Speaker 4: twenty three and that marked the first introduction of AI

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Speaker 4: as a value proposition for a technician anywhere in the aftermark.

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Speaker 1: So what you're saying is the AI portion of the

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Speaker 1: database is culled from real world experience from outside technicians.

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Speaker 4: Yeah, our architecture uses obviously, there's a number of models

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Speaker 4: that are famous, and we use a number of those

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Speaker 4: different models from time to time, and there's really great

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Speaker 4: information you would acknowledge already kind of on the web,

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Speaker 4: but we supplement it with OPENCIVS scans. As you know,

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Speaker 4: OPENCIVS has a huge army of OEM master technicians who

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Speaker 4: are solving cases tens of thousands of cases a month

355
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Speaker 4: for their customers, and all of this documentation of this

356
00:20:36,880 --> 00:20:40,399
Speaker 4: troubleshooting in cases and problems found is all in a

357
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Speaker 4: very valuable repository as well as the diagnostic network cases

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Speaker 4: that is also used as reference. It's not used to train,

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Speaker 4: but it's more used as reference.

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Speaker 1: So you know, you've got a true AI database. Other

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Speaker 1: scan tool manufacturers, I'm sure you guys are aware, you know,

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00:21:00,320 --> 00:21:03,480
Speaker 1: are claiming they've got a database, but it's different, right,

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Speaker 1: It's not real world or it's not as cultivated as

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Speaker 1: what you've created. You're some more vibrant in a sense.

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Speaker 4: Yeah, I mean it's real problems being solved. And there

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Speaker 4: are a couple of other competitive products out there that

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Speaker 4: are just an information asset of you know, what I

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Speaker 4: called EBR experience based repair. So it's things that have

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Speaker 4: happened in the past to resolve problems. But we are

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Speaker 4: certainly the first ones that allow an AI to read

371
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Speaker 4: that material and provide summaries to a technician. So really

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Speaker 4: it's the power of AI is to enable a technician

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Speaker 4: to work.

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Speaker 1: Now, now, the other thing that you've done is you've

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Speaker 1: taken the AI portion and you've attached a technician familiar

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Speaker 1: with that problem to that case. So can you walk

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Speaker 1: us through a case, Jim, Can you welcous through a

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Speaker 1: case study. Do you have a sample of something that

379
00:22:04,680 --> 00:22:07,159
Speaker 1: might that might possibly point out what we're talking.

380
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Speaker 4: About another drive pro too. I'll say that the user

381
00:22:13,320 --> 00:22:16,439
Speaker 4: of a drive Pro two can go back and forth

382
00:22:16,840 --> 00:22:20,200
Speaker 4: with aiden in a chat function. So a chat opens

383
00:22:20,320 --> 00:22:24,440
Speaker 4: up related with the scan report and an initial diagnostic guidance.

384
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Speaker 4: You can see this on a demo with a tool,

385
00:22:27,000 --> 00:22:29,240
Speaker 4: and we encourage you to go to oprasids dot com

386
00:22:29,280 --> 00:22:31,680
Speaker 4: and find your way to the drive Pro two page

387
00:22:32,040 --> 00:22:34,800
Speaker 4: and request a demo where you can see that that

388
00:22:34,880 --> 00:22:37,440
Speaker 4: scan report is attached, and then if you have other

389
00:22:37,520 --> 00:22:42,920
Speaker 4: clarifying questions, you can ask the agent for that clarification.

390
00:22:43,080 --> 00:22:46,600
Speaker 4: So let's say you have a P zero three zero

391
00:22:46,640 --> 00:22:51,120
Speaker 4: one and the guidance is going to suggest that it's

392
00:22:51,160 --> 00:22:54,640
Speaker 4: ignition coil on this particular vehicle, and then somebody says, well,

393
00:22:54,680 --> 00:22:56,760
Speaker 4: I need to make sure can I see the wiring

394
00:22:56,760 --> 00:22:59,000
Speaker 4: diagram for that? And then it'll give you instruction on

395
00:22:59,040 --> 00:23:02,560
Speaker 4: where that wiring diagram is, or if it'll say, hey,

396
00:23:02,560 --> 00:23:04,880
Speaker 4: what pin is it, and it would know what pin

397
00:23:05,400 --> 00:23:09,240
Speaker 4: to do your electrical tests, a continuity test or whatever

398
00:23:09,240 --> 00:23:11,600
Speaker 4: test you would want to do on that coil, and

399
00:23:11,640 --> 00:23:14,240
Speaker 4: then somebody could even break cadence and say, oh, okay,

400
00:23:14,320 --> 00:23:16,760
Speaker 4: I'm also doing oil change. What's the oil capacity on

401
00:23:16,840 --> 00:23:19,120
Speaker 4: this vehicle? And the chat would come back, the oil

402
00:23:19,200 --> 00:23:25,800
Speaker 4: capacity on this twenty fifteen vw GTI is five courts.

403
00:23:25,880 --> 00:23:27,399
Speaker 1: Get out of here, come on?

404
00:23:27,520 --> 00:23:33,040
Speaker 4: Yeah really yeah yeah. So it's a shortcut and it's

405
00:23:33,119 --> 00:23:35,440
Speaker 4: not as powerful as a technician. In fact, I've been

406
00:23:35,480 --> 00:23:38,320
Speaker 4: working with it intimately for two years now, and I

407
00:23:38,359 --> 00:23:41,600
Speaker 4: would say, what is AI really? So the analogy is

408
00:23:41,840 --> 00:23:44,600
Speaker 4: imagine you have a high school kid and he's had

409
00:23:44,640 --> 00:23:47,320
Speaker 4: a couple of auto shop classes. You give him thirty

410
00:23:47,359 --> 00:23:50,760
Speaker 4: minutes the internet and a pile of repair manuals, and

411
00:23:50,800 --> 00:23:53,520
Speaker 4: you say, hey, go find this information for me, and

412
00:23:53,560 --> 00:23:56,760
Speaker 4: the kid comes back thirty minutes later and here it is, Boss,

413
00:23:57,480 --> 00:23:59,639
Speaker 4: here's the page you need from the service information you

414
00:23:59,720 --> 00:24:02,320
Speaker 4: need it, oil capacity? Here it is. You know you

415
00:24:02,359 --> 00:24:04,240
Speaker 4: had these questions. I went out, I did the work

416
00:24:04,280 --> 00:24:06,879
Speaker 4: for you, and now you can do the work that

417
00:24:07,320 --> 00:24:08,480
Speaker 4: matters in the shop.

418
00:24:09,040 --> 00:24:13,000
Speaker 1: So it's it's it's really giving the technician. It's freeing

419
00:24:13,040 --> 00:24:15,280
Speaker 1: them up and not making them do what i'll call

420
00:24:15,600 --> 00:24:19,359
Speaker 1: the mundane tasks. The information look up. It's bringing that information,

421
00:24:19,760 --> 00:24:23,760
Speaker 1: the accurate information. But also real world information right to

422
00:24:23,840 --> 00:24:26,600
Speaker 1: the technician at his fingertips right right, and.

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00:24:26,720 --> 00:24:29,800
Speaker 4: Just to save time. It's you know, it doesn't make

424
00:24:29,920 --> 00:24:32,960
Speaker 4: a bad technician a great technician. It makes a you know,

425
00:24:33,080 --> 00:24:35,560
Speaker 4: it makes a C technician, maybe a B. It makes

426
00:24:35,600 --> 00:24:39,119
Speaker 4: a B technician maybe a B plus. Right, it makes

427
00:24:39,160 --> 00:24:42,840
Speaker 4: them you know, better, but more importantly, it makes them

428
00:24:42,920 --> 00:24:44,120
Speaker 4: much much faster.

429
00:24:45,040 --> 00:24:45,119
Speaker 2: Right.

430
00:24:45,160 --> 00:24:47,119
Speaker 4: And time is money in the shop, as you know,

431
00:24:47,320 --> 00:24:52,359
Speaker 4: and the entire focus of the drive Pro two is speed. Okay,

432
00:24:52,440 --> 00:24:54,640
Speaker 4: I have I need help right now. I can't wait

433
00:24:54,680 --> 00:24:58,080
Speaker 4: for a call with my my IDs three sixty technician,

434
00:24:58,680 --> 00:25:03,960
Speaker 4: my OEM dealer master tech. I need this problem. Okay,

435
00:25:04,040 --> 00:25:05,919
Speaker 4: I can go do that test for the A I

436
00:25:05,960 --> 00:25:08,040
Speaker 4: suggested I go do this test. I'll go do that test.

437
00:25:08,119 --> 00:25:11,600
Speaker 4: Now that didn't fix it, Okay, Now I need human help, right,

438
00:25:11,720 --> 00:25:14,880
Speaker 4: so or maybe it is. Yeah, that test was the one.

439
00:25:15,320 --> 00:25:16,199
Speaker 4: That's what I need.

440
00:25:16,800 --> 00:25:19,120
Speaker 1: And the way you guys are doing it, you're you're

441
00:25:19,160 --> 00:25:23,200
Speaker 1: creating a whole separate community. You're actually kicking the community upstairs,

442
00:25:23,320 --> 00:25:25,320
Speaker 1: so to speak, and creating a whole other place for

443
00:25:26,040 --> 00:25:29,159
Speaker 1: technicians to go and look and understand and gather and

444
00:25:30,320 --> 00:25:31,240
Speaker 1: solve problems.

445
00:25:32,080 --> 00:25:32,600
Speaker 2: Yeah, this is.

446
00:25:32,800 --> 00:25:35,160
Speaker 4: This is a unique feature on the drive Pro two

447
00:25:35,720 --> 00:25:40,560
Speaker 4: and it all scans anytime from any screen. You can

448
00:25:40,600 --> 00:25:43,960
Speaker 4: immediately go to this assistant and you can have them

449
00:25:44,000 --> 00:25:49,280
Speaker 4: go fetch whatever you need. Repair information, specifications, part numbers,

450
00:25:49,800 --> 00:25:53,359
Speaker 4: distance in ads, calibration for example, it will get you

451
00:25:53,440 --> 00:25:57,280
Speaker 4: target numbers, distance from center, et cetera, et cetera, So

452
00:25:57,480 --> 00:25:59,600
Speaker 4: all of that right. Rather than look it up, rather

453
00:25:59,600 --> 00:26:03,639
Speaker 4: than the service information, it can be brought to you.

454
00:26:03,680 --> 00:26:08,080
Speaker 1: Will it will will aiden walk you through? You know

455
00:26:08,080 --> 00:26:10,920
Speaker 1: if it says, you know, diagnosing a P twenty thirty

456
00:26:10,960 --> 00:26:15,840
Speaker 1: five loss of accelerator pedal position sensor circuit, you know,

457
00:26:15,920 --> 00:26:16,720
Speaker 1: will it? Will it do?

458
00:26:16,800 --> 00:26:17,040
Speaker 2: Hey?

459
00:26:17,200 --> 00:26:19,560
Speaker 1: Check check for power at pin one at the connector

460
00:26:19,640 --> 00:26:22,640
Speaker 1: under the desk, Check for ground at pen six at

461
00:26:22,640 --> 00:26:25,280
Speaker 1: the connector under the desk, check four, and you know,

462
00:26:25,400 --> 00:26:28,639
Speaker 1: walk you through the pins and connectors affected by that circuit.

463
00:26:28,640 --> 00:26:30,560
Speaker 1: Does it have that ability? Is it that smart?

464
00:26:31,359 --> 00:26:34,640
Speaker 4: It does? It would typically start at a higher level though,

465
00:26:34,680 --> 00:26:38,400
Speaker 4: it would say this is typically a connector problem. Make

466
00:26:38,440 --> 00:26:42,879
Speaker 4: sure all your connectors are intact and not damaged in

467
00:26:42,920 --> 00:26:46,040
Speaker 4: any way. Check your wiring for visible signs of damage.

468
00:26:46,160 --> 00:26:48,800
Speaker 4: That's what you'll typically see as a step one, so

469
00:26:49,480 --> 00:26:52,919
Speaker 4: rather than it doesn't presume you've done anything unless you

470
00:26:53,000 --> 00:26:56,040
Speaker 4: tell it that you have. Right, So it's going to

471
00:26:56,080 --> 00:26:59,200
Speaker 4: always start at the very highest level wiring damage, pinch,

472
00:26:59,440 --> 00:26:59,959
Speaker 4: et cetera.

473
00:27:00,119 --> 00:27:01,840
Speaker 1: What happens when I fix it? You know, I fix

474
00:27:01,920 --> 00:27:04,800
Speaker 1: the car. It's a broken wire on pin one? Do

475
00:27:04,880 --> 00:27:07,159
Speaker 1: I tell it what fixed it so that it learns

476
00:27:08,000 --> 00:27:08,520
Speaker 1: you can?

477
00:27:08,920 --> 00:27:09,359
Speaker 2: You can.

478
00:27:09,920 --> 00:27:14,560
Speaker 4: It's not a requirement at this time. And on our

479
00:27:14,600 --> 00:27:17,760
Speaker 4: three sixty cases with the humans, we do close those

480
00:27:17,800 --> 00:27:21,880
Speaker 4: cases with the resolution right. But you know, we would

481
00:27:21,920 --> 00:27:24,119
Speaker 4: love it if people would report that. But we we

482
00:27:24,280 --> 00:27:28,040
Speaker 4: archive all of these chats back and forth and they

483
00:27:28,080 --> 00:27:30,560
Speaker 4: are also attached to a three sixty ticket if the

484
00:27:30,560 --> 00:27:33,880
Speaker 4: ticket is open for help with the live technician, so

485
00:27:33,920 --> 00:27:36,920
Speaker 4: the technician can review what's been done before they make

486
00:27:36,960 --> 00:27:39,680
Speaker 4: that phone call. So okay, here here is the scan report.

487
00:27:40,000 --> 00:27:42,240
Speaker 4: Here was the chat that the customer had going back

488
00:27:42,280 --> 00:27:44,200
Speaker 4: and forth before they ask for help.

489
00:27:44,480 --> 00:27:47,240
Speaker 1: Wow, crazy stuff. Jim, Let me pull over, take a pause,

490
00:27:47,240 --> 00:27:49,480
Speaker 1: sit tight, Let me let me just go do some

491
00:27:49,560 --> 00:27:51,399
Speaker 1: maintenance of my own, so to speak. I'm r on

492
00:27:51,560 --> 00:27:53,320
Speaker 1: any in the car. Doctor. We're here with Jim Fish

493
00:27:53,359 --> 00:27:55,880
Speaker 1: of Opus IVS. We'll both return right after this, don't

494
00:27:55,880 --> 00:28:08,280
Speaker 1: go anywhere. Hey, we are here today right now with

495
00:28:08,400 --> 00:28:11,760
Speaker 1: Jim Fishy, Jim moves with Opus IBS scan tools, and

496
00:28:11,840 --> 00:28:15,240
Speaker 1: we're talking about the new drive pro too. I'm correcting

497
00:28:15,280 --> 00:28:16,720
Speaker 1: all those statements, Jim.

498
00:28:17,280 --> 00:28:17,800
Speaker 4: Yeah.

499
00:28:17,840 --> 00:28:20,359
Speaker 1: So you know, can you give us a real world

500
00:28:20,640 --> 00:28:23,560
Speaker 1: case study something out of the database that Aiden's already

501
00:28:23,640 --> 00:28:27,280
Speaker 1: talked about. That's you know, it just just shows the

502
00:28:27,320 --> 00:28:28,560
Speaker 1: depth that this tool can go.

503
00:28:29,560 --> 00:28:29,840
Speaker 2: Yeah.

504
00:28:29,920 --> 00:28:33,639
Speaker 4: Ron, Actually, we as indicated, we log all of these,

505
00:28:34,359 --> 00:28:38,040
Speaker 4: all of these diagnostic scans. We're logging for utilization later

506
00:28:38,080 --> 00:28:40,959
Speaker 4: as well as if a tech is going back and

507
00:28:41,000 --> 00:28:46,160
Speaker 4: forth with our agent to help them, you know, solve

508
00:28:46,160 --> 00:28:50,520
Speaker 4: problems faster or do things right away. A example that

509
00:28:50,600 --> 00:28:52,440
Speaker 4: just came in the last hour, and it's a I

510
00:28:52,480 --> 00:28:56,440
Speaker 4: have a twenty sixteen Porsche Cayenne. I'm seeing codes. The

511
00:28:56,480 --> 00:28:59,160
Speaker 4: car is not with me. However, another shop to the

512
00:28:59,160 --> 00:29:01,480
Speaker 4: break job, and now the warning lights are onto the

513
00:29:01,480 --> 00:29:05,560
Speaker 4: break system. So our agent said, Hi, Jerry, it sounds

514
00:29:05,560 --> 00:29:07,440
Speaker 4: like the break warning lights may have been triggered due

515
00:29:07,440 --> 00:29:09,200
Speaker 4: to the break job. So here's a few things you

516
00:29:09,240 --> 00:29:14,160
Speaker 4: can check, and it goes through five things in order,

517
00:29:14,320 --> 00:29:18,080
Speaker 4: and these are always sequenced as a strategy. So first

518
00:29:18,480 --> 00:29:21,120
Speaker 4: check the break fluid level. Ensure the break fluid level

519
00:29:21,160 --> 00:29:23,800
Speaker 4: is correct. You know, there's a two sentence thing of

520
00:29:23,880 --> 00:29:27,840
Speaker 4: what you should do. Breakpad wear sensors make sure that

521
00:29:27,840 --> 00:29:30,520
Speaker 4: they're properly connected. And then there's a couple more sentences.

522
00:29:31,080 --> 00:29:35,520
Speaker 4: ABS sensors check those fall to your incorrect parts. You know,

523
00:29:35,600 --> 00:29:37,680
Speaker 4: confirm that the correct parts were used during the break

524
00:29:37,800 --> 00:29:41,640
Speaker 4: job and DTCs. If you have access to a scan tool,

525
00:29:41,680 --> 00:29:45,120
Speaker 4: retrieving the diagnostic code will help pinpoint it more accuracy.

526
00:29:45,520 --> 00:29:47,160
Speaker 4: And then it says if you have the vehicle later

527
00:29:47,240 --> 00:29:51,480
Speaker 4: on and can retrieve them, that'll help greatly. And then

528
00:29:51,600 --> 00:29:54,240
Speaker 4: Jerry the technician says, how do I back up the

529
00:29:54,280 --> 00:29:58,520
Speaker 4: rear calipers? And our assistant answer to back up the

530
00:29:58,560 --> 00:30:01,480
Speaker 4: rear calibers on your twenty sixteen port che Cayenne. You'll

531
00:30:01,520 --> 00:30:04,520
Speaker 4: typically need to retract the caliber pistons to accommodate new

532
00:30:04,560 --> 00:30:08,760
Speaker 4: brake pads. Here is the procedure. Number one. Remove the wheel,

533
00:30:08,840 --> 00:30:13,200
Speaker 4: of course, and then remove the caliper. Retract the piston

534
00:30:13,320 --> 00:30:16,440
Speaker 4: using a brake caliper piston tool or suitable c clamp

535
00:30:16,520 --> 00:30:20,480
Speaker 4: to gently push the piston back onto the caliper. Make

536
00:30:20,520 --> 00:30:22,840
Speaker 4: sure to do this slowly and evenly to avoid damaging

537
00:30:22,840 --> 00:30:25,520
Speaker 4: the piston to the caliper. And then you're checking brake

538
00:30:25,560 --> 00:30:29,760
Speaker 4: fluid level, reinstall caliper, reinstall wheel pump, the brake pedal,

539
00:30:29,840 --> 00:30:32,600
Speaker 4: and it says if the vehicle has electronic parking brake,

540
00:30:33,040 --> 00:30:34,760
Speaker 4: you will need to use a scan tool to put

541
00:30:34,760 --> 00:30:37,200
Speaker 4: the system into service mode before retracting the piston.

542
00:30:37,960 --> 00:30:40,480
Speaker 1: Where's all this and this is all in AIDEN, This

543
00:30:40,600 --> 00:30:45,440
Speaker 1: is all in the artificial intelligence database. Yeah, yeah, and

544
00:30:45,800 --> 00:30:49,160
Speaker 1: that information has been called from real world technicians doing

545
00:30:49,200 --> 00:30:49,760
Speaker 1: that repair.

546
00:30:50,840 --> 00:30:56,280
Speaker 4: Yes and yeah, and currently we are not referring to

547
00:30:56,320 --> 00:30:59,880
Speaker 4: any OEM service information. That's you can see the ov

548
00:31:00,440 --> 00:31:03,880
Speaker 4: value of doing so. And I'll say that it's something

549
00:31:03,960 --> 00:31:07,680
Speaker 4: we're working very hard on, but it's not a capability

550
00:31:07,680 --> 00:31:08,280
Speaker 4: we have today.

551
00:31:08,400 --> 00:31:11,960
Speaker 1: So well, sometimes the OE service information leads you down

552
00:31:12,000 --> 00:31:15,440
Speaker 1: the wrong path. Anyway, We've all been there. You know that.

553
00:31:15,640 --> 00:31:17,200
Speaker 1: You know it's it's we could we could talk for

554
00:31:17,320 --> 00:31:21,360
Speaker 1: hours about trouble trouble charts and trouble trees, you know,

555
00:31:21,600 --> 00:31:23,560
Speaker 1: you know, and then it gets down to swap with

556
00:31:23,640 --> 00:31:25,200
Speaker 1: known good part. Well that doesn't work.

557
00:31:26,000 --> 00:31:30,000
Speaker 4: Yeah, A lot of times what we see if if

558
00:31:30,040 --> 00:31:33,440
Speaker 4: there are multiple trouble codes. A real value proposition is

559
00:31:33,520 --> 00:31:37,080
Speaker 4: going to be, Hey, here are your five trouble codes.

560
00:31:37,640 --> 00:31:41,520
Speaker 4: Concentrate on this one because the other four are likely

561
00:31:41,600 --> 00:31:45,960
Speaker 4: to clear if you can diagnose this code. Here's how

562
00:31:46,000 --> 00:31:48,840
Speaker 4: you diagnose that code, right one, step two, step three.

563
00:31:49,080 --> 00:31:53,600
Speaker 4: So it's it's more than a guidance for a DTC.

564
00:31:53,800 --> 00:31:56,920
Speaker 4: It's assessing the overall condition of the vehicle and advising

565
00:31:56,960 --> 00:32:00,120
Speaker 4: them on strategy. Hey, you know this is and and

566
00:32:00,160 --> 00:32:02,280
Speaker 4: of course an expert tech would already know that. Right

567
00:32:02,520 --> 00:32:06,320
Speaker 4: in an expert tech this this would help less than

568
00:32:06,360 --> 00:32:09,760
Speaker 4: perhaps a lower level tech, but it saves everybody time.

569
00:32:10,280 --> 00:32:12,200
Speaker 1: And that's that's really what we're trying to do here.

570
00:32:12,240 --> 00:32:15,480
Speaker 1: That's that's what this is all about. Is this is

571
00:32:15,520 --> 00:32:17,000
Speaker 1: this on the market now, Jim?

572
00:32:17,120 --> 00:32:19,520
Speaker 4: This is yeah, the drive pro two is available. I mean,

573
00:32:19,520 --> 00:32:22,600
Speaker 4: you go to oposibs dot com and request a demo

574
00:32:22,800 --> 00:32:26,640
Speaker 4: and our folks can show you exactly how this worked.

575
00:32:26,880 --> 00:32:30,120
Speaker 4: They'll have a tool that they can probably allow you

576
00:32:30,160 --> 00:32:32,680
Speaker 4: to see during the demo and you can enter a

577
00:32:32,760 --> 00:32:36,920
Speaker 4: chat live. In fact, we also sell this device in Europe,

578
00:32:37,320 --> 00:32:40,560
Speaker 4: and the Europeans get cute and they want to request

579
00:32:40,640 --> 00:32:42,760
Speaker 4: an answer and Polish and of course that can do

580
00:32:42,840 --> 00:32:44,360
Speaker 4: that and Norwegian.

581
00:32:44,640 --> 00:32:46,560
Speaker 1: And we have.

582
00:32:46,640 --> 00:32:49,160
Speaker 4: Had, frankly some issues with some of the alpha numeric

583
00:32:49,840 --> 00:32:52,600
Speaker 4: characters like a umlot and the double dots and such

584
00:32:52,920 --> 00:32:55,440
Speaker 4: over some alphabetic numbers, so we've had to do some

585
00:32:55,480 --> 00:32:57,080
Speaker 4: workarounds for some of that, but.

586
00:32:57,040 --> 00:32:59,320
Speaker 1: I'm sure and I'm sure those things are going to

587
00:32:59,360 --> 00:33:01,520
Speaker 1: get a corrected in time. Jim, I got to run.

588
00:33:01,680 --> 00:33:04,000
Speaker 1: Our time is up today. A pleasure, sir. We'll get

589
00:33:04,040 --> 00:33:06,520
Speaker 1: you back again as this tool continues to grow and thrive,

590
00:33:06,960 --> 00:33:08,800
Speaker 1: and we'll be talking to you again real soon. I'm

591
00:33:08,840 --> 00:33:11,000
Speaker 1: running any in the car doctor will return right after this.

592
00:33:23,200 --> 00:33:25,720
Speaker 1: A big thank you to both of our guests today,

593
00:33:25,760 --> 00:33:29,680
Speaker 1: both mopus ibs Jim Fish and Steve Etheridge who started

594
00:33:29,720 --> 00:33:33,760
Speaker 1: off our hour. Artificial intelligence has its place in order

595
00:33:33,760 --> 00:33:36,040
Speaker 1: to repair and I'm excited to see what they bring

596
00:33:36,080 --> 00:33:38,600
Speaker 1: to market because obviously the first to do it, and

597
00:33:38,640 --> 00:33:40,200
Speaker 1: I'm sure it's going to be great. As all of

598
00:33:40,240 --> 00:33:44,560
Speaker 1: your tools have been to date, they've been innovative, they've

599
00:33:44,600 --> 00:33:47,800
Speaker 1: been very clear thinking in what they're trying to do,

600
00:33:47,880 --> 00:33:50,840
Speaker 1: and my suspicions about them all along correct because I

601
00:33:50,880 --> 00:33:52,640
Speaker 1: thought a couple of years ago the way they were

602
00:33:52,680 --> 00:33:55,040
Speaker 1: going and the way they were developing things that they

603
00:33:55,080 --> 00:33:57,280
Speaker 1: were going to be the ones to do artificial intelligence.

604
00:33:57,280 --> 00:34:00,560
Speaker 1: And here we are, so you can look forward to

605
00:34:01,040 --> 00:34:04,200
Speaker 1: we're working with them to develop some videos. We'll probably

606
00:34:04,200 --> 00:34:06,880
Speaker 1: put some things together in the shop and bring some

607
00:34:07,000 --> 00:34:10,840
Speaker 1: artificial intelligence videos to you via YouTube and so forth,

608
00:34:10,880 --> 00:34:13,880
Speaker 1: because we think it's you know, it's the future. Understand

609
00:34:13,920 --> 00:34:16,600
Speaker 1: this right If you walk away with one thing and

610
00:34:16,719 --> 00:34:20,480
Speaker 1: only one thing from today's conversation about scan tools is

611
00:34:20,800 --> 00:34:25,320
Speaker 1: scan tools don't fix cars by themselves. It still takes

612
00:34:25,480 --> 00:34:31,520
Speaker 1: some sort of intuitive, intelligent, systematic, step by step process.

613
00:34:31,960 --> 00:34:35,960
Speaker 1: Artificial intelligence will help structure that process and make it

614
00:34:36,000 --> 00:34:39,440
Speaker 1: easier for everybody, make shops more efficient, and in the

615
00:34:39,520 --> 00:34:44,080
Speaker 1: long run, make things cheaper for consumers because in theory,

616
00:34:44,600 --> 00:34:49,480
Speaker 1: they should get more efficient, more correct first time repairs,

617
00:34:49,520 --> 00:34:52,640
Speaker 1: no more poton hope. If you're looking for more information,

618
00:34:52,800 --> 00:34:56,120
Speaker 1: it's opisibs dot com and that'll do.

619
00:34:56,080 --> 00:34:56,320
Speaker 2: It for you.

620
00:34:56,520 --> 00:34:57,680
Speaker 1: Just get out there and you can look up there

621
00:34:57,719 --> 00:35:00,000
Speaker 1: a drive pro tow scan tool. Till the next time

622
00:35:00,280 --> 00:35:02,680
Speaker 1: I'm running dy in the car doctor reminding you good

623
00:35:02,719 --> 00:35:05,719
Speaker 1: mechanics aren't expensive, they're prices