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Speaker 1: You're listening to Ronanian the Car Doctor, nationally recognized auto

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Speaker 1: expert trusted by Mechanics, weekend wrenchers and vehicle owners alike.

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Speaker 1: Ron brings over forty years of hands on experience and

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Speaker 1: deep industry insight to help you understand your vehicle. Join

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Speaker 1: the Conversation live every Saturday from two to four pm

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Speaker 1: Eastern by calling eight five five five six zero nine

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Speaker 1: nine zero zero. That's eight five to five five six

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Speaker 1: zero ninety nine hundred, your direct line to honest answers

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Speaker 1: and practical advice. Looking for more, visit cardoctorshow dot com

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Speaker 1: for exclusive videos, real repair footage and more. Now start

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Speaker 1: your enginies. The Car Doctor is into garage and ready

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Speaker 1: to take your call.

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Speaker 2: The theory of relativity. No, it's not going to be Einstein

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Speaker 2: level physics. That's not what this is about. This is

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Speaker 2: about the theory of relativity as it applies to auto

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Speaker 2: repair shop, Why auto repair shops do things the way

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Speaker 2: they do, and why it's important. I was thinking about

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Speaker 2: this driving home last night. It was the end of

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Speaker 2: the week and we had worked on a variety of cars,

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Speaker 2: and you know, you think about all the scenarios and

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Speaker 2: how you know every week is something different, right, Yeah,

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Speaker 2: I've got to say, in my very long career, it

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Speaker 2: seems like every day is a different day. There's just

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Speaker 2: there's nothing boring about being an auto repair for sure.

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Speaker 2: This week, Kevin, sort of a regular customer, wanted to

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Speaker 2: bring us his suburban that needed breaks. He had purchased

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Speaker 2: the break parts. It was too daunting for him to

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Speaker 2: deal with. He decided at the last minute, no, he

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Speaker 2: didn't want to do with it. And one of my

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Speaker 2: rules that I try to stick to, and I think

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Speaker 2: I do a pretty fair job of it in the

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Speaker 2: back of my head, that you know, you can't bring

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Speaker 2: me your parts. There's a variety of reasons. There's a

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Speaker 2: liability factor, there's you know, there's a business aspect to it, right,

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Speaker 2: There's a you know, are you bringing me the right

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Speaker 2: parts and are they of decent quality? You know, the

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Speaker 2: shop was a little quiet this week. We talked about that,

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Speaker 2: you and I and I've said that, you know, the

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Speaker 2: industry seems to be in in a little bit of

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Speaker 2: a down or spiral. So I said, oh, what the heck,

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Speaker 2: you know, we'll fill the day. We'll take a simple

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Speaker 2: front break job on a suburban. How hard could it be?

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Speaker 2: GM parts. He got old GM pads, rotors, calipers, break hoses,

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Speaker 2: even brought his own break fluid. So if nothing else,

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Speaker 2: he's thoughtful, and he's he's he's fastidious in his approach, right,

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Speaker 2: he just he wants everything. So the first problem cropped

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Speaker 2: up because you knew there would be that the calipers

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Speaker 2: did not have the brackets, the mounting brackets. And you

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Speaker 2: need those brackets because they are essential that they'll you know,

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Speaker 2: that's what holds the caliper to the to the to

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Speaker 2: the steering knuckle. And you need those brackets because typically,

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Speaker 2: especially this two hundred thousand mile eleven year old suburban,

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Speaker 2: the slides, the pins that move that allow the caliber

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Speaker 2: to float are going to be stuck or rusted or

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Speaker 2: worn or something. Well, he had purchased brand new calipers

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Speaker 2: from GM because he wanted coded calibers. And I understand

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Speaker 2: that Kevin's a bit of a sports car guy and

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Speaker 2: a race car guy, and he's looking for a look

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Speaker 2: and he doesn't want rusty calibers on the front of

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Speaker 2: his toe vehicle. I understand that one hundred percent. But

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Speaker 2: you know, now I've got to go buy brackets. The

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Speaker 2: brackets are one hundred and fifty dollars a piece. I

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Speaker 2: can get aftermarket coded calibers from a very reliable source.

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Speaker 2: As a matter of fact, that Advance Autoparts. I think

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Speaker 2: they make a great caliber, and they're half the price

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Speaker 2: of what the GMS would be. So we talked about

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Speaker 2: it and we got around that. I ordered the GMS

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Speaker 2: because the whole caliber was less than the price of

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Speaker 2: the caliber from GM, and Kevin's going to have an

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Speaker 2: extra set of calibers. That wasn't the problem. That was

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Speaker 2: all relative. See there's that theory of relativity thing, right.

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Speaker 2: It was all relative that it got solved, and you know,

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Speaker 2: we balanced it out, but then we had to move on.

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Speaker 2: We of course, we're when we're doing breaks, we're also

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Speaker 2: looking at the front end. We're checking the front suspension.

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Speaker 2: And you know, I heard Danny ron uh uh the

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Speaker 2: left front wheel bearing had wiggle in it, you could,

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Speaker 2: you know, And we do this. We had taken the

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Speaker 2: brakes down. We had first checked it with the wheel

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Speaker 2: on because it's easier to grab a you know, wheel

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Speaker 2: out to there and give it a wiggle. We clamped

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Speaker 2: two big vice gripts on the flinge of the wheel

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Speaker 2: bearing and we were able to rock it a little

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Speaker 2: bit and you could feel there was probably about four,

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Speaker 2: maybe five thousands of play. The bearing was definitely on

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Speaker 2: its way out because there shouldn't be any play in

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Speaker 2: a front hub bearing. And you know, I called Kevin,

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Speaker 2: and Kevin, you need a wheel bearing. You need a

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Speaker 2: left side wheel bearing, and I said, you know, two

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Speaker 2: hundred thousand miles eleven years old. He said, yeah, right,

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Speaker 2: He said, you got to do the right side wheel bearing.

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Speaker 2: So now we're going to do a right side wheel bearing.

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Speaker 2: So add that to the ticket. All of a sudden,

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Speaker 2: the five six hundred dollars labor repair becomes two wheel bearings,

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Speaker 2: a little bit more labor. Now we're you know, we're

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Speaker 2: creeping up to the twelve fourteen hundred dollars mark. And

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Speaker 2: I'm thinking in the back of my head, but you know,

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Speaker 2: a new suburban, not that there's anything wrong with a

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Speaker 2: new suburban, but you know, it's all relative, right, It's

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Speaker 2: it's twelve hundred dollars worth a front end and brake

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Speaker 2: work that, you know, against the price of a replacement

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Speaker 2: suburban entry level suburban's about eighty eighty five grand the

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Speaker 2: way this one was equipped. Now it's about one hundred

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Speaker 2: and five one hundred and ten one hundred and ten

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Speaker 2: thousand dollars for a suburban. I sound like my father.

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Speaker 2: My first house was less than that. So we kept going. Well,

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Speaker 2: you know, we dug a little deeper. Both lower ball

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Speaker 2: joints were bad, just plumb worn out. Now, in all fairness,

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Speaker 2: we hadn't seen Kevin in about eight nine months. He

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Speaker 2: put a ton of miles on it. He changed his

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Speaker 2: own oil in between, and this is our first chance

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Speaker 2: to kind of catch up with the vehicle. So now

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Speaker 2: we need two lower ball joints. Well, and this is

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Speaker 2: where it kind of gets up. General Motors has two

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Speaker 2: design control arms because and the problem is the lower

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Speaker 2: ball joint is swedged, meaning that it's pressed into place,

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Speaker 2: and then they bend over a piece of steel flap

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Speaker 2: to sort of retain the ball joint into the knuckle

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Speaker 2: into the control arm. Now, the original control arms upper

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Speaker 2: and lowers are aluminum, and you know, I'm not a

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Speaker 2: fan of pressing ball joints and aluminum. First of all,

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Speaker 2: I'd have to grind that bent over flap off, and

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Speaker 2: then I've got to be certain that I grab it right.

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Speaker 2: I've got to take the control arm. The easiest way

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Speaker 2: is really out of the vehicle. We started looking at

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Speaker 2: the contours of the arm. I don't think the ball

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Speaker 2: joint press would really lay flat. Okay, we'll take the

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Speaker 2: control arm out. But then I started looking at the

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Speaker 2: rubber bushings. Because everything's related to everything else, right, the

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Speaker 2: theory of relativity. The two hundred thousand mile eleven year

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Speaker 2: old suburban, the inner control arm or the lower bushing

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Speaker 2: on the on the right side and the left front.

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Speaker 2: Both bushings were bad. As a matter of fact, we tried.

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Speaker 2: The other side of this was we tried to turn

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Speaker 2: the cam bolts. When I say cam bolts to do

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Speaker 2: an alignment on a GM truck, the upper control arm

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Speaker 2: bolts pivot and there's a there's a cam that you

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Speaker 2: can change. You can change your alignment settings. Well, the

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Speaker 2: upper bolts were just frozen. We could not get them

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Speaker 2: to move, so we would have to cut the bolts out. Well,

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Speaker 2: when you cut the bolts out, you're going to cut

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Speaker 2: through the rubber bushing. But it's cheaper than a new suburban.

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Speaker 2: So we called up our local parts guy, my guy,

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Speaker 2: Dennis up at Bowman Chevrolet in Rockland County, New York.

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Speaker 2: And I love Dennis. He's great. Dennis has been with me,

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Speaker 2: geez forty five years, at least the mid eighties. Dennis

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Speaker 2: and I started our journey together in the order repair business.

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Speaker 2: And you know, hey, Ron, yeah, then hey, you know what?

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Speaker 2: I told him what we're working on. I pulled up

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Speaker 2: the illustrated picture of what I had, because I have

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Speaker 2: GM parts information at the shop, and he says, what

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Speaker 2: do you need? I go one through twelve and he

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Speaker 2: looked at me, or he looked at me. He looked

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Speaker 2: at me through the phone. I guess in my mind, right,

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Speaker 2: I can see Dennis staring me down. What do you

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Speaker 2: mean one through twelve? I said, well, I need the

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Speaker 2: two control arms, which you've got to explain to me.

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Speaker 2: There's four different part numbers listed, and it turns out

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Speaker 2: that there's a first design, a second design, and then

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Speaker 2: maybe it might be this one anyway, so GM's guessing

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Speaker 2: their best. So it turns out now we have steel

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Speaker 2: upper and lower control arms instead of aluminum. But I said,

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Speaker 2: I need all the mounting hardware. I need the cams,

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Speaker 2: the bolts, the nuts, the washers. I want all the

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Speaker 2: clips all right. Two hundred thousand miles, eleven years of

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Speaker 2: New Jersey winters, salt, grit, dirt, dust, you know, it's

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Speaker 2: all there. It's all beat up. And the point becomes

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Speaker 2: and I explained it all to Kevin, and Kevin got it,

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Speaker 2: and I convinced Dennis that this is what I wanted,

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Speaker 2: and I got it all right. But the point becomes

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Speaker 2: you have to think like that. It's very important because

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Speaker 2: as it turned out, and I hate to say, I

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Speaker 2: was right and I told you so, but I was

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Speaker 2: right because as we're starting to do the repair, the

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Speaker 2: three of the four control arm bolts on one side

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Speaker 2: and all of the control arm bolts on the other

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Speaker 2: side were frozen in the rubber bushings. They were the

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Speaker 2: sleeves you'd have to cut all the bolts. So now

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Speaker 2: you have to cut all the bolts to get the

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Speaker 2: crossmember out right. If the bushings weren't bad before, they're

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Speaker 2: bad now, and the choice would be, well, we could

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Speaker 2: leave the vehicle on the lift, let it sit there,

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Speaker 2: and order the parts we needed as we needed it.

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Speaker 2: And this is where you start to think about relativity.

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Speaker 2: What's important. You know, we want to get the vehicle in,

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Speaker 2: we want to get the vehicle out, we want to

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Speaker 2: get it off the lift as fast as possible, because

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Speaker 2: a vehicle sitting on a lift isn't producing money for

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Speaker 2: the repair shop, and it's also not helping the day

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Speaker 2: along as you're trying to get through the other three

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Speaker 2: or four or five or ten cars to p on

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Speaker 2: the size of the shop. So everything is relative, and

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Speaker 2: that's what I was thinking about driving home last night.

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Speaker 2: Everything is relative. You have to look at every repair

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Speaker 2: as how bad or how much do you need? How

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Speaker 2: complete do you want to be? How fast do you

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Speaker 2: want to get it done? Because all those questions and

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Speaker 2: more go through the mind of every technician, every repair

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Speaker 2: shop owner, every time, every day that they're working on

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Speaker 2: a vehicle, because if you don't, it takes longer, it

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Speaker 2: ends up costing the same It actually costs more for

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Speaker 2: production loss for a vehicle stuck on a lift, and

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Speaker 2: it frustrates the customer and ruins their day too, both

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Speaker 2: pocketbook and from lack of having their vehicle. Really important

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Speaker 2: theory or relativity, Einstein was onto something I think I

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Speaker 2: am too. I'm running any in the car doctor, I'll

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Speaker 2: be back right after this. Don't go anywhere, and we're back,

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Speaker 2: and it's if you didn't know, and just to close

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Speaker 2: it out right regarding that suburban. So when we were done,

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Speaker 2: you know, it was upper and lower control arms, all

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Speaker 2: new ball joints, obviously, control arm bushings, the bolts, the hardware,

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Speaker 2: everything that bolts it in. We ended up pads, rotors, calipers,

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Speaker 2: break hoses, sway bar bushings, sway bar links, and it

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Speaker 2: was about a five thousand dollars repair all told. But

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Speaker 2: is that cheaper than a new vehicle? The trans has

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Speaker 2: been done, he's been religious about his oil changes, he's

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Speaker 2: done all his other fluids and maintenance, he's done his

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Speaker 2: fuel system cleaning, and the body's in great shape. So

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Speaker 2: the relativity thing is, you know, I guess it's twofold

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Speaker 2: and I'm modifying it now thinking about it. One is relativity.

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Speaker 2: It's relative to what's the replacement price, and it's relative

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Speaker 2: to how great has your relationship been with that vehicle?

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Speaker 2: Have you taken care of that vehicle? Have you done

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Speaker 2: what you're supposed to do?

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Speaker 3: Not?

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Speaker 2: Well, I think I can get ten thousand miles between

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Speaker 2: oil change intervals because all the trolls on the internet

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Speaker 2: tell me that's okay, So that's not real world because

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Speaker 2: that doesn't happen. No vehicle goes twenty thousand miles on

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Speaker 2: ten thousand mile oil changes. I haven't seen it, so

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Speaker 2: but just think about that before I go into this email.

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Speaker 2: By the way, I think about this too. If you

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Speaker 2: like what you're hearing, and we hope that you do, please,

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Speaker 2: and you're doing this by podcast, please make sure you

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Speaker 2: click subscribe whatever podcast method or vehicle you're using. Obviously

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Speaker 2: we originate out of iHeart, but it's available on Apple

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Speaker 2: and Google and all the other sources for you know, podcasting.

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Speaker 2: Just click subscribe. If you can tell your neighbors, if

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Speaker 2: you can tell your friends, hey, you're looking for a

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Speaker 2: good mechanic. Here he is because we're trying to drive

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Speaker 2: the numbers, and the numbers are working right. I think

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Speaker 2: we were up last count in our social media meeting.

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Speaker 2: This week we were up eleven and a half percent.

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Speaker 2: So whatever you guys are doing, keep it up. You're

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Speaker 2: doing a great job and we all appreciate it. Tom

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Speaker 2: and I and everybody that's here trying to make the

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Speaker 2: car doctor grow bigger. Like I said, my wife wants

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Speaker 2: to see me on TV. I don't know how crazy

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Speaker 2: I am about that idea, but you know what, the heck,

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Speaker 2: we'll give it a shot. And don't forget We've got

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Speaker 2: a YouTube channel and hat and T shirt seasons coming up,

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Speaker 2: So get out the card doctorshow dot com. This email

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Speaker 2: comes to us from John and this is sort of

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Speaker 2: following up to what we were talking about. Hey, Ron,

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Speaker 2: we've spoken to this car a few times. Two thousand

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Speaker 2: and four, Explorer may have bitten the dust. My wife

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Speaker 2: was driving the car in the fast lane on a

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Speaker 2: four lane interstate here in Portland, Oregon, and noticed that

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Speaker 2: the DAA said check gagees. It did this once before,

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Speaker 2: and it was for a cracked plastic thermostat housing, a

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Speaker 2: coolant loss and overheating. No issues, new housing and stat

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Speaker 2: cars fixed, ran fine. This time was for the same

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Speaker 2: condition check gages, but this time the car felt like

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Speaker 2: it was losing power. She said she was able to

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Speaker 2: limp over to the shoulder. I called for a toe,

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Speaker 2: came out and swapped cars with a good man, and

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Speaker 2: stayed until the car was towed to my mechanic. I

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Speaker 2: make sure he dollied it. By that, he means he

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Speaker 2: make sure they didn't flat tow it right, because there's

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Speaker 2: a concern with an all wheel drive vehicle depending upon

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Speaker 2: the setup. This time, it won't start. It sounds like

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Speaker 2: there is no compression, like maybe a timing chain, which

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Speaker 2: is notorious on the four liter engines. It is, and

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Speaker 2: it's a big job. It's a lot of work. The

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Speaker 2: mechanic quoted forty hours of labor to pull the engine

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Speaker 2: and replace plus parts, probably a five thousand dollars job. Yeah,

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Speaker 2: I'm not going to have him do anything, but I

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Speaker 2: would love to remove the engine just to see what happened.

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Speaker 2: Do you think the two are related? Overheating and timing chains?

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Speaker 2: As you know, there are four of them. There are

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Speaker 2: enough YouTube videos out there showing how to pull a

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Speaker 2: four row from a Ranger explorer and replace chains and guides.

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Speaker 2: I might try this, but it's a big job at

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Speaker 2: maybe yard time, John, I think if I was going

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Speaker 2: to keep this vehicle, well, a couple of thoughts go

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Speaker 2: through my mind. Number One, it's an O four, so

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Speaker 2: it's twenty two going on twenty three years old. You

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Speaker 2: got to think about parts. You know. I don't know

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Speaker 2: the exact history of this vehicle. I know you've taken

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Speaker 2: very good care of it, or try to. But my

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Speaker 2: concern is parts, parts availability. I'm not going to run

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Speaker 2: the You know, if the trans blew up in six

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Speaker 2: months after he did the engine, would you fix it?

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Speaker 2: Because already know the answer to that question. I already

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Speaker 2: know the answer to the question of how good a

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Speaker 2: shape is the body in because I've come to know

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Speaker 2: John through emails. I wouldn't know if he was standing

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Speaker 2: next to me, but I can tell you this man

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Speaker 2: is fastidious. You could probably eat off his garage floor,

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Speaker 2: all right. And I think the concern becomes instead of

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Speaker 2: going in just to do timing chains, I don't remember

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Speaker 2: how many miles are on this explorer, but I think

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Speaker 2: it was over one hundred grand, I think I would

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Speaker 2: seriously just consider replacing the engine. I think I would

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Speaker 2: do this once and drive it another five or ten years,

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Speaker 2: and you know, just be aware of parts and start

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Speaker 2: stockpiling a few things here and there. And you know,

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Speaker 2: even if it was ten grand, ten grand is cheaper

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Speaker 2: a new explorer, which I don't think is as nice

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Speaker 2: as the older explorer. To be honest, we looked at

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Speaker 2: explorers two years ago and we thought they'd gotten a

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Speaker 2: little tiny and lack of insulation and a bunch of

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Speaker 2: other things. But you know, I think if you look

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Speaker 2: at the price of a new Explorer, they're in the

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Speaker 2: sixty to sixty five thousand dollars range. Everything is turbocharged,

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Speaker 2: which in this mechanic's opinion, I think turbos have their place,

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Speaker 2: but I don't think on every vehicle made in the

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Speaker 2: United States. It's so hard to buy a vehicle without

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Speaker 2: a turbo now. And the problem for the record, I

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Speaker 2: think is that it's added cost. You know, nothing against

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Speaker 2: putting three carburetors on a vehicle fifty sixty years ago,

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Speaker 2: but if you just needed basic transportation, you didn't need

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Speaker 2: three carburetors to have one of them fail and cost

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Speaker 2: a couple one hundred dollars back then to fix. You

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Speaker 2: don't need a turbo charger on a grocery getter. You

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Speaker 2: need something that's reliable, longevity, that's inexpensive to fix. Turbo

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Speaker 2: Charged anything is not inexpensive to fix. It's a lot

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Speaker 2: of bucks. So you know, John back to this, this

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Speaker 2: is a very simple, practical vehicle. It's got a couple

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Speaker 2: of laws and holes in it, but replacing the engine

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Speaker 2: will resolve the timing, chain, water pump, leaky valve cover problem,

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Speaker 2: and you'll know where you're at at that point. And

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Speaker 2: I think I would price that engine that way as

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Speaker 2: far as you know, a complete overhaul if this is

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Speaker 2: less than one hundred thousand mile vehicle. All right, now,

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Speaker 2: we've got to make the argument in my head at

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Speaker 2: overheated once, what sort of damage happened to it when

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Speaker 2: the chains fell off, If that's what happened, and yeah,

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Speaker 2: pull it apart and let's do an exploratory. But I

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Speaker 2: think engine replacement is more in the future of this vehicle,

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Speaker 2: for the longevity of the vehicle, regardless of the price.

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Speaker 2: It's all relative. I'm ronnin Any in the Car Doctor.

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Speaker 2: Coming up next Tim McDonald for Mitchell one Software. We'll

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Speaker 2: be right back after this.

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Speaker 3: City streets to the open road tonight, run bureaule and rid.

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Speaker 2: This next segment of the Carboxer, Thanks for being here.

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Speaker 2: Is all about information, management of, coordination of and efficient

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Speaker 2: use of and we've reached out to none other than

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Speaker 2: our good friend Tim McDonald over at Mitchell one, and

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Speaker 2: Tim's here today with us to talk about it and

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Speaker 2: some of the changes upcoming over at Mitchell what they're

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Speaker 2: doing to keep us on our toes and keep us

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Speaker 2: on the cutting edge of this industry that's always evolving

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Speaker 2: and always changing, and it's always fun to talk with Tim. Tim,

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Speaker 2: welcome a.

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Speaker 4: Board, sir, hey n nice with you.

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Speaker 2: So right. Information. We always start the conversation here every

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Speaker 2: year about management and expectations, and you know where we

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Speaker 2: want to start. We want to talk about, you know,

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Speaker 2: how we're managing the shop repair information. You tell me

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Speaker 2: what's new and exciting in the world of Manager and

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Speaker 2: Mitchell Repair. What's going on over there?

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Speaker 4: Well, thank you. Top of mind for me from my

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Speaker 4: daily experience here at Mitchell One is going to be

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Speaker 4: the shop management software. So we're making progress always on

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Speaker 4: several fronts. Typically I would lead off with Manager. See

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Speaker 4: that's our flagship product that's in tens of thousands of shops,

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Speaker 4: and you know, we're always making incremental changes and improvements.

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Speaker 4: And we've really been successful in the last eighteen twenty

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Speaker 4: four months in introducing some major changes figuring out how

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Speaker 4: to do new things to make it possible. The first

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Speaker 4: I would want to mention is the job view function

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Speaker 4: and set of features. So what it does is it

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Speaker 4: organizes on your order screen if you're a service advisor,

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Speaker 4: instead of considering all those grid line items that you're

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Speaker 4: looking at, parts, labor, sub no, it's all those things.

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Speaker 4: Instead of treating that as one monolithic item, we have

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Speaker 4: introduced job view containers. And by doing that it means

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Speaker 4: that I've always been able to check profit on the

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Speaker 4: whole order. Now I can check profit per job. With

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Speaker 4: the job containers, I can control the shop supplies, has

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Speaker 4: math fees discounts first time, multiple discounts are possible now,

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Speaker 4: and with the right click if they decline, I can

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Speaker 4: push it to the revision screen. I can say, hey,

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Speaker 4: make this one into a can job. All I got

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Speaker 4: to do is put a name on it. So there's

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Speaker 4: lots of continuously applied shortcuts that are now possible with

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Speaker 4: job View. But the kicker is the document that we

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Speaker 4: hand the customer. It's now perfectly delineated with subtotals for

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Speaker 4: each job, so they can clearly see what each item

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Speaker 4: is going to cost. Say yes or no.

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Speaker 2: It's easier to read in simple english. It's not that confusing.

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Speaker 2: I'm not sure what I bought, but I spent twelve

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Speaker 2: hundred dollars exactly.

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Speaker 4: It's not that driveway moment of trying to explain the work.

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Speaker 2: I've had people do that. They'll bring me, They'll bring

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Speaker 2: me an invoice from you know, sometimes it's the dealer,

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Speaker 2: sometimes it's another shop and you can't read it. It

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Speaker 2: doesn't it doesn't decipher. Well, you're breaking it down into

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Speaker 2: different because really, you know, as a consumer out there, listen,

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Speaker 2: our shops love hearing this stuff. That listened to this

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Speaker 2: radio show. But you know, the consumer out there, they're going,

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Speaker 2: why do I care about this? I think they care

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Speaker 2: about this conversation because the shop that's using Mitchell Manager

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Speaker 2: Essa is an efficient shop, is an organized shop, and

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Speaker 2: they're able to, you know, manage history. It's I always

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Speaker 2: go back to. One of the things I really enjoy

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Speaker 2: about Manager as we use it in the shop every day.

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Speaker 4: Is.

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Speaker 2: It's got the same feel. It always reminds me of

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Speaker 2: when I go to the doctor. You ever go to

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Speaker 2: the doctor and how they run their schedule and and

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Speaker 2: they take you in and they sign you up for

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Speaker 2: various tests and you know, various things to do. That's

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Speaker 2: really what Mitchell Manager has become over the years. And

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Speaker 2: now the job view function breaks it down into such

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Speaker 2: simple language that I can I can tell missus Jones,

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Speaker 2: you know what, here's the oil change, here's the break check,

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Speaker 2: here's the tire rotation. Oh you don't you know, we

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Speaker 2: don't want to do the break check this time. That's fine,

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Speaker 2: And it's it's simple. I'll use your word delinination, right,

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Speaker 2: deal deal in it. Say the word say the say

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Speaker 2: the word tim It's delineation. That's the There you go,

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Speaker 2: got a little stutter today, But it's it's the same breakout.

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Speaker 2: It's that simple breakout of what I'm not doing versus

428
00:22:32,480 --> 00:22:34,720
Speaker 2: what I'm doing. And that's what I think manager does

429
00:22:34,800 --> 00:22:38,320
Speaker 2: so well. Uh in that in that use with job view.

430
00:22:39,240 --> 00:22:42,080
Speaker 4: Right. So the thing about the relationship with the customers

431
00:22:42,200 --> 00:22:45,800
Speaker 4: is is just building that confidence and trust and if

432
00:22:45,840 --> 00:22:48,600
Speaker 4: it is a significant ticket, you know, the high dollar

433
00:22:48,800 --> 00:22:51,560
Speaker 4: item that had happened, that they can come away from

434
00:22:51,600 --> 00:22:53,720
Speaker 4: that and know exactly what you did and see the

435
00:22:53,840 --> 00:22:54,199
Speaker 4: value of.

436
00:22:54,240 --> 00:22:57,879
Speaker 2: It clearly, right, And then if they don't do something, yeah, hey,

437
00:22:57,920 --> 00:23:00,240
Speaker 2: I want to put that off till next time. Now

438
00:23:00,280 --> 00:23:03,359
Speaker 2: we can transfer that over to a revision and and

439
00:23:04,000 --> 00:23:06,359
Speaker 2: it sits there now. It used to be one of

440
00:23:06,440 --> 00:23:09,680
Speaker 2: the things that I found kind of got to be

441
00:23:10,119 --> 00:23:13,520
Speaker 2: a blockade. I only had nine revisions at one point,

442
00:23:14,040 --> 00:23:16,200
Speaker 2: and it's very easy in this day and age for

443
00:23:16,280 --> 00:23:18,960
Speaker 2: somebody to have, you know, nine revisions or sometimes we

444
00:23:19,119 --> 00:23:22,840
Speaker 2: use the revision function for storing certain history if we

445
00:23:22,920 --> 00:23:26,080
Speaker 2: want on hand up close in personal. But now you've

446
00:23:26,240 --> 00:23:28,920
Speaker 2: changed the revisions around, right, tell me about that.

447
00:23:29,920 --> 00:23:33,440
Speaker 4: Yes, So since we laid the groundwork with job View, which,

448
00:23:33,520 --> 00:23:36,399
Speaker 4: by the way, one two P ten awards, that's an

449
00:23:36,400 --> 00:23:40,160
Speaker 4: industry organization that both experts and people choice was done

450
00:23:40,200 --> 00:23:42,359
Speaker 4: to hold that trophy just the other day for a photo.

451
00:23:43,200 --> 00:23:45,600
Speaker 4: But that laid the groundwork for the rework that we

452
00:23:45,720 --> 00:23:48,440
Speaker 4: did on the revision screen. So yeah, we had shops saying,

453
00:23:48,680 --> 00:23:51,800
Speaker 4: you know, I really need to have more than nine slots. Well,

454
00:23:51,960 --> 00:23:53,800
Speaker 4: we agree with you. So what we did is we

455
00:23:53,920 --> 00:23:57,399
Speaker 4: changed the architecture of the screen, taking what we built

456
00:23:57,480 --> 00:24:00,800
Speaker 4: into it with Jobview and used to plus one approach.

457
00:24:01,160 --> 00:24:03,359
Speaker 4: So now just hit the plus sign, add another one,

458
00:24:03,400 --> 00:24:05,720
Speaker 4: add another one, add another one. So if you have

459
00:24:05,840 --> 00:24:08,480
Speaker 4: a car that I mean, I think the phraseology is

460
00:24:08,560 --> 00:24:10,480
Speaker 4: it's a liftthog if it's been around the shop for

461
00:24:10,520 --> 00:24:13,040
Speaker 4: a long time, right, and maybe it was supposed to

462
00:24:13,040 --> 00:24:14,840
Speaker 4: be there for three days and it's been like four

463
00:24:14,880 --> 00:24:16,920
Speaker 4: weeks because you're waiting for parts or who knows what.

464
00:24:17,600 --> 00:24:20,719
Speaker 4: So the idea is you need more revisions to address

465
00:24:20,880 --> 00:24:24,280
Speaker 4: those other needs or repairs as they come up. So

466
00:24:24,480 --> 00:24:26,480
Speaker 4: this allows you to do that. You can have as

467
00:24:26,520 --> 00:24:28,920
Speaker 4: many revisions as you care to do that. And when

468
00:24:28,960 --> 00:24:31,520
Speaker 4: we open up a screen to make changes, we try

469
00:24:31,600 --> 00:24:34,000
Speaker 4: to put in other user requests and we added a

470
00:24:34,080 --> 00:24:36,719
Speaker 4: comments column so that the shot could put in their

471
00:24:36,760 --> 00:24:40,320
Speaker 4: own notes addressing those revisions. Do this one first, talk

472
00:24:40,400 --> 00:24:42,879
Speaker 4: to Joe. This is a special tool. You've got to

473
00:24:42,960 --> 00:24:45,359
Speaker 4: have those type of things. And then also in the

474
00:24:45,480 --> 00:24:50,159
Speaker 4: process was tightening up the revisions to the recommendations. Remember

475
00:24:50,240 --> 00:24:53,919
Speaker 4: the recommendation is that customer language that's important to explain

476
00:24:54,000 --> 00:24:55,600
Speaker 4: what the repair is and what needs to be done,

477
00:24:56,600 --> 00:24:59,560
Speaker 4: and then the revision supplies those details parts, labor, etc.

478
00:25:00,119 --> 00:25:02,160
Speaker 2: Tim we've talked about this over the years, and we've

479
00:25:02,160 --> 00:25:04,560
Speaker 2: been doing this a long time, you and I both

480
00:25:04,640 --> 00:25:09,040
Speaker 2: here and in our careers. The shop that's most efficient,

481
00:25:09,280 --> 00:25:12,520
Speaker 2: the shop that manages the information, sure they're going to

482
00:25:12,560 --> 00:25:15,359
Speaker 2: be more profitable. And obviously you know, listen, I go

483
00:25:15,480 --> 00:25:17,280
Speaker 2: to a doctor and I hope that he's doing well

484
00:25:17,320 --> 00:25:19,040
Speaker 2: and he's going to stay in business and he's there

485
00:25:19,080 --> 00:25:21,280
Speaker 2: for my next physical. And I don't know anybody that

486
00:25:21,359 --> 00:25:22,920
Speaker 2: walks into a doctor says Jay, I hope this guy

487
00:25:22,960 --> 00:25:25,159
Speaker 2: goes out of business next year. He's he's making too

488
00:25:25,240 --> 00:25:28,840
Speaker 2: much money. You know. I'm hoping people, you know, walk

489
00:25:28,880 --> 00:25:30,439
Speaker 2: into my shop and go, gee, I hope he's here

490
00:25:30,520 --> 00:25:33,440
Speaker 2: next year, because I want him to be profitable enough

491
00:25:33,520 --> 00:25:35,760
Speaker 2: to be here to take care of my problems next year.

492
00:25:36,320 --> 00:25:39,040
Speaker 2: That's what manager. You know, the shop that's using a

493
00:25:39,119 --> 00:25:41,800
Speaker 2: manager program, the odds are they're going to be there

494
00:25:41,880 --> 00:25:45,520
Speaker 2: because they're organizing and managing their information right, and this

495
00:25:45,760 --> 00:25:47,920
Speaker 2: all the things we've just talked about helps them do

496
00:25:48,080 --> 00:25:50,800
Speaker 2: that so much more exactly.

497
00:25:50,920 --> 00:25:52,840
Speaker 4: I mean the fact that you just have any of

498
00:25:52,880 --> 00:25:54,840
Speaker 4: the vehicle of pier history one click away in the

499
00:25:54,920 --> 00:25:57,440
Speaker 4: history tab, and that I can print a tech worksheet

500
00:25:57,520 --> 00:26:00,760
Speaker 4: to give the technician that has dates and category of

501
00:26:00,880 --> 00:26:03,159
Speaker 4: service that hey, when did we do the brakes last time? Oh?

502
00:26:03,240 --> 00:26:05,000
Speaker 4: There it is and there's the mileage with it. So

503
00:26:05,200 --> 00:26:07,720
Speaker 4: having that kind of information insurance that we give that

504
00:26:07,880 --> 00:26:09,120
Speaker 4: proper customer experience.

505
00:26:09,440 --> 00:26:13,360
Speaker 2: You know, I think everybody that uses manager se has

506
00:26:13,680 --> 00:26:17,119
Speaker 2: something that you know, hits their button more than something

507
00:26:17,200 --> 00:26:20,080
Speaker 2: else for me and everything you're talking about here, I've

508
00:26:20,080 --> 00:26:22,720
Speaker 2: been using it. It's phenomenal stuff. But I go back

509
00:26:22,720 --> 00:26:24,800
Speaker 2: a couple of years when you did the You know,

510
00:26:24,840 --> 00:26:26,560
Speaker 2: I can I do it like this? You know, oh, hey,

511
00:26:26,640 --> 00:26:28,840
Speaker 2: I need an appointment, Sure, send me an email. I

512
00:26:28,880 --> 00:26:31,560
Speaker 2: give out my email to the new new client, and

513
00:26:32,119 --> 00:26:34,320
Speaker 2: you know, send me name, address, phone number, and just

514
00:26:34,400 --> 00:26:37,200
Speaker 2: send me the license plate of your vehicle. Well don't

515
00:26:37,280 --> 00:26:38,800
Speaker 2: you want to know that? Don't you want to know

516
00:26:38,840 --> 00:26:41,359
Speaker 2: that your make model? Nope, I don't need that because

517
00:26:41,400 --> 00:26:43,240
Speaker 2: I can plug it into Mitchell. I can plug it

518
00:26:43,240 --> 00:26:46,680
Speaker 2: into Manager SA, and Manager will not only tell me

519
00:26:46,760 --> 00:26:49,440
Speaker 2: your make model, it will tell me VIN It will

520
00:26:49,480 --> 00:26:51,720
Speaker 2: give me engine choices. It will help me break down

521
00:26:51,760 --> 00:26:54,399
Speaker 2: what that is because you know, it's dialing out to

522
00:26:54,480 --> 00:26:56,440
Speaker 2: the in my case, I guess the New Jersey Motor

523
00:26:56,480 --> 00:27:00,320
Speaker 2: Vehicle database, and you know it's it's bringing up and

524
00:27:00,640 --> 00:27:03,840
Speaker 2: to me now when I order parts, because it's it's

525
00:27:03,880 --> 00:27:05,879
Speaker 2: not just impressing the new customer, but now when I

526
00:27:05,960 --> 00:27:08,560
Speaker 2: have to order parts for that new customer, everything is

527
00:27:08,640 --> 00:27:10,760
Speaker 2: VIN based. I don't have to enter the VIN I

528
00:27:10,800 --> 00:27:13,720
Speaker 2: don't have to enter in the seventeen digits and that

529
00:27:14,040 --> 00:27:17,960
Speaker 2: saves time, and saving time makes money and.

530
00:27:18,480 --> 00:27:23,159
Speaker 4: Exactly, and then no return parts because that when you

531
00:27:23,240 --> 00:27:25,760
Speaker 4: push the catalog button that vin is visible in that

532
00:27:25,920 --> 00:27:27,840
Speaker 4: title bar, you know that you're going to see the

533
00:27:27,920 --> 00:27:29,600
Speaker 4: right categories and choices.

534
00:27:29,400 --> 00:27:31,320
Speaker 2: Right, And I just found that button, by the way,

535
00:27:31,800 --> 00:27:33,440
Speaker 2: I think it was the button that's lets you put

536
00:27:33,440 --> 00:27:35,359
Speaker 2: the license plate at the top of the vehicle screen.

537
00:27:36,320 --> 00:27:38,640
Speaker 4: Yeah, exactly. Yeah, and lead off with that because that's

538
00:27:38,640 --> 00:27:39,520
Speaker 4: the first thing you'll put in.

539
00:27:39,600 --> 00:27:41,159
Speaker 2: That's the first thing you put in it. And it

540
00:27:41,320 --> 00:27:44,240
Speaker 2: just it's just so many improvements. It's just it's just

541
00:27:44,320 --> 00:27:47,520
Speaker 2: efficient use. And I think that's what strikes me is

542
00:27:47,640 --> 00:27:50,000
Speaker 2: the most important benefit. I always tell everybody, I'm not

543
00:27:50,080 --> 00:27:54,240
Speaker 2: really fixing cars. I'm managing time and expectations and you know,

544
00:27:54,680 --> 00:27:57,280
Speaker 2: and that's right true, and that's what manager helps you

545
00:27:57,359 --> 00:28:00,560
Speaker 2: to do. And and that's that's really the takeaway. Let's

546
00:28:00,560 --> 00:28:02,360
Speaker 2: pull up and take a pause, Tim. When we come back,

547
00:28:02,880 --> 00:28:06,240
Speaker 2: can I pry out the future like I always try

548
00:28:06,280 --> 00:28:08,119
Speaker 2: to wheedle that out of here? What's coming next? We

549
00:28:08,200 --> 00:28:10,399
Speaker 2: can share some things, okay, tee, I'm unning Enny and

550
00:28:10,400 --> 00:28:13,480
Speaker 2: the card Doctor here with Tim McDonald and Mitchell, Managerie,

551
00:28:14,000 --> 00:28:16,120
Speaker 2: and we'll both return right after this. Don't go away.

552
00:28:26,320 --> 00:28:28,560
Speaker 2: Well we've reached that part in the program, and thanks

553
00:28:28,600 --> 00:28:31,560
Speaker 2: for returning. Where I usually say to Tim, Okay, Tim,

554
00:28:31,640 --> 00:28:33,280
Speaker 2: I've got four four and a half minutes. What do

555
00:28:33,280 --> 00:28:35,000
Speaker 2: you want to talk about now? And Tim will go well,

556
00:28:35,560 --> 00:28:38,600
Speaker 2: and I really kind of write, Tim, but you know

557
00:28:38,760 --> 00:28:41,960
Speaker 2: what's what's new and exciting coming up? A manager? I see?

558
00:28:42,000 --> 00:28:43,239
Speaker 2: What can you share it with us?

559
00:28:44,200 --> 00:28:46,520
Speaker 4: All right? Well, then let's look in the crystal ball

560
00:28:46,600 --> 00:28:49,240
Speaker 4: for manager. I see nine point three, which is probably

561
00:28:49,280 --> 00:28:52,240
Speaker 4: going to be about April when that comes out. First

562
00:28:52,280 --> 00:28:55,920
Speaker 4: feature already finished is file attachment. What the heck? What's

563
00:28:55,960 --> 00:28:58,080
Speaker 4: the value? All right? So when you're on the order

564
00:28:58,160 --> 00:29:01,320
Speaker 4: screen and you will hug your mouse over the lines,

565
00:29:01,320 --> 00:29:02,960
Speaker 4: there'll be a new column in there, I'll say, do

566
00:29:02,960 --> 00:29:05,320
Speaker 4: you want to add a document? And so this gives

567
00:29:05,360 --> 00:29:08,120
Speaker 4: the user the opportunity to store photos, a video, or

568
00:29:08,160 --> 00:29:11,800
Speaker 4: maybe even a diagnostic result. It's stored an Altist drive.

569
00:29:12,240 --> 00:29:14,440
Speaker 4: What we're doing is we're associating it to that repair

570
00:29:14,560 --> 00:29:17,160
Speaker 4: order item, so that once we've even put it in

571
00:29:17,320 --> 00:29:19,520
Speaker 4: history two years later, it's still there. We owe that's

572
00:29:20,200 --> 00:29:22,280
Speaker 4: what we saw at that time, So that's the value

573
00:29:22,320 --> 00:29:24,120
Speaker 4: of it. And there's going to be a gallery, so

574
00:29:24,200 --> 00:29:27,160
Speaker 4: they'll have some existing images that could be reused. So

575
00:29:27,240 --> 00:29:29,480
Speaker 4: we're excited about that. That's in the can already done.

576
00:29:30,000 --> 00:29:32,840
Speaker 4: And then we also have an upgraded inspections program, the

577
00:29:32,920 --> 00:29:36,840
Speaker 4: Multipoint Inspection Manager ass The inspections will come out and

578
00:29:36,920 --> 00:29:40,400
Speaker 4: that will be performed on a mobile device and then

579
00:29:40,440 --> 00:29:42,320
Speaker 4: that will be fed back to the service advisor to

580
00:29:42,400 --> 00:29:45,560
Speaker 4: price the faulty items identified, and then they're going to

581
00:29:45,600 --> 00:29:47,600
Speaker 4: push that out to the customer as a text message

582
00:29:48,080 --> 00:29:51,720
Speaker 4: and that customer will review the items, including any video,

583
00:29:51,960 --> 00:29:55,400
Speaker 4: phone or photos that we want to include, and arrive

584
00:29:55,480 --> 00:29:57,840
Speaker 4: at which things too they want to have done and

585
00:29:57,960 --> 00:30:01,080
Speaker 4: those that they'll decline for now, push the approved button

586
00:30:01,320 --> 00:30:03,960
Speaker 4: goes back to the shop. They can dispatch to the

587
00:30:04,360 --> 00:30:06,760
Speaker 4: to perform the work that was approved and push the

588
00:30:06,840 --> 00:30:09,720
Speaker 4: other work into revisions and then manageress. He can do

589
00:30:09,840 --> 00:30:12,680
Speaker 4: its job and remind you of that future business the

590
00:30:12,720 --> 00:30:13,840
Speaker 4: next time they come back in.

591
00:30:14,360 --> 00:30:16,080
Speaker 2: It sounds like it sounds like we're it sounds like

592
00:30:16,120 --> 00:30:19,120
Speaker 2: we're shopping on Amazon. I want this, I want this.

593
00:30:19,480 --> 00:30:23,200
Speaker 4: It is that user experience. Yeah, that's that's the desired goals,

594
00:30:23,320 --> 00:30:24,320
Speaker 4: that's hit it with it.

595
00:30:24,400 --> 00:30:26,760
Speaker 2: That's kind of cool. And what else? What else was there?

596
00:30:26,760 --> 00:30:27,640
Speaker 2: I don't mean to cut you off.

597
00:30:27,640 --> 00:30:28,920
Speaker 4: Go ahead, Yeah, no worries.

598
00:30:29,240 --> 00:30:29,360
Speaker 3: Uh.

599
00:30:29,440 --> 00:30:31,360
Speaker 4: The big one that we're working on right now, and

600
00:30:31,960 --> 00:30:34,360
Speaker 4: the code name what we're calling it refer right now

601
00:30:34,480 --> 00:30:37,200
Speaker 4: is Digital Engine. The name may change by the time

602
00:30:37,240 --> 00:30:40,040
Speaker 4: it comes out, but the premise is very simple but

603
00:30:40,960 --> 00:30:44,000
Speaker 4: kind of elegant in a way. Leveraging a little bit

604
00:30:44,000 --> 00:30:45,920
Speaker 4: of AI. What we can do is we can put

605
00:30:46,000 --> 00:30:48,240
Speaker 4: all of the related parts and labor together on the

606
00:30:48,320 --> 00:30:52,400
Speaker 4: same screen and uh, you can use natural language type

607
00:30:52,440 --> 00:30:54,560
Speaker 4: in whatever you want, and we're going to push all

608
00:30:54,600 --> 00:30:56,960
Speaker 4: those choices to you. It's like, hey, you're not going

609
00:30:57,040 --> 00:30:59,200
Speaker 4: to forget the gasket, You're not going to forget these

610
00:30:59,240 --> 00:31:03,640
Speaker 4: other related parts. We have also figured out four hundred

611
00:31:03,680 --> 00:31:06,440
Speaker 4: and I think so far four hundred and seventy storage

612
00:31:06,480 --> 00:31:08,960
Speaker 4: job templates, so it's like you're replacing a water pump,

613
00:31:09,040 --> 00:31:11,680
Speaker 4: you're doing breaks, whatever it may be. We're going to

614
00:31:11,720 --> 00:31:14,400
Speaker 4: bring up all of the logical labor choices with the

615
00:31:14,480 --> 00:31:18,000
Speaker 4: part choices so that it just speeds up the process.

616
00:31:18,560 --> 00:31:21,120
Speaker 4: Shops make so many estimates every day and not all

617
00:31:21,200 --> 00:31:23,400
Speaker 4: of those come to fruition. What we want to do

618
00:31:23,520 --> 00:31:26,840
Speaker 4: is reduce the time necessary to get that right into

619
00:31:26,960 --> 00:31:29,520
Speaker 4: the shop's hands where they can quickly turn that around

620
00:31:29,520 --> 00:31:31,000
Speaker 4: to a customer and get the approvals.

621
00:31:31,800 --> 00:31:36,320
Speaker 2: Wow, and it's just again making shops more efficient.

622
00:31:36,760 --> 00:31:36,920
Speaker 4: You know.

623
00:31:37,360 --> 00:31:39,680
Speaker 2: One of the neat things that all of the Mitchell

624
00:31:39,720 --> 00:31:42,720
Speaker 2: products do, and obviously it's more than just manager, is

625
00:31:42,920 --> 00:31:45,520
Speaker 2: type the word alternator in on repair or type it

626
00:31:45,600 --> 00:31:48,640
Speaker 2: in on manager. Right, you guys will spell check it.

627
00:31:48,720 --> 00:31:51,040
Speaker 2: You'll help get us to it, and repair side you'll

628
00:31:51,040 --> 00:31:53,200
Speaker 2: spell check it. On the manager side, you'll help us

629
00:31:53,200 --> 00:31:57,280
Speaker 2: to So if we're not a good speller, and if

630
00:31:57,320 --> 00:31:59,880
Speaker 2: we type with all thumbs, you know, we can still

631
00:32:00,120 --> 00:32:03,240
Speaker 2: somehow put together a pretty neat, clean looking repair order.

632
00:32:03,320 --> 00:32:07,400
Speaker 4: Correct, we can still save those users. Yes, absolutely, So

633
00:32:07,520 --> 00:32:09,960
Speaker 4: we now have a new attribute when you're in the

634
00:32:10,320 --> 00:32:13,280
Speaker 4: repair and estimating that is called did you mean? And

635
00:32:13,400 --> 00:32:16,080
Speaker 4: so therefore if you should happen to leave a few

636
00:32:16,160 --> 00:32:18,800
Speaker 4: letters out, we can still we can still figure out

637
00:32:18,800 --> 00:32:21,080
Speaker 4: what you're trying to get to and get you there successfully.

638
00:32:21,960 --> 00:32:24,640
Speaker 2: I got to tell you, tim it it always amazes

639
00:32:24,720 --> 00:32:26,560
Speaker 2: me and I always come back to the same conclusion.

640
00:32:26,720 --> 00:32:30,160
Speaker 2: It seems like you guys are looking at the medical industry,

641
00:32:30,480 --> 00:32:33,840
Speaker 2: or maybe they're looking at you and you're creating a

642
00:32:34,000 --> 00:32:37,160
Speaker 2: similar management program that the doctors are using. And it's

643
00:32:37,400 --> 00:32:39,760
Speaker 2: how efficient they are, right, is what we want to.

644
00:32:39,760 --> 00:32:43,360
Speaker 4: Be in order repair exactly get through that process efficiently.

645
00:32:43,560 --> 00:32:46,080
Speaker 2: Yep, Where can the listeners go get more information? My friend?

646
00:32:47,320 --> 00:32:49,600
Speaker 4: You can go to mitchell one dot com and you

647
00:32:49,680 --> 00:32:53,120
Speaker 4: can look at all sorts of product information and helpful assets.

648
00:32:53,280 --> 00:32:55,400
Speaker 2: Cool means we'll be back again, Tim, you'd be well

649
00:32:56,280 --> 00:32:58,160
Speaker 2: you too, Thanks. I'm running aiding in the car doctor.

650
00:32:58,200 --> 00:33:13,320
Speaker 2: We'll be back right after this. So to close it out,

651
00:33:13,480 --> 00:33:15,480
Speaker 2: I went to a training class this week put on

652
00:33:15,600 --> 00:33:18,200
Speaker 2: by the folks by Wise Autoparts. You're in New Jersey,

653
00:33:18,280 --> 00:33:22,200
Speaker 2: Great great autoparts, and they always put on a great seminar.

654
00:33:22,320 --> 00:33:25,719
Speaker 2: They had a gentleman, Chris trainer. Chris came in from

655
00:33:25,800 --> 00:33:30,440
Speaker 2: Standard Motor Products and the whole gig was about air conditioning.

656
00:33:30,560 --> 00:33:32,920
Speaker 2: Thermal management was part of the title of the class,

657
00:33:33,440 --> 00:33:35,800
Speaker 2: just talking about the different ways that we do. AC

658
00:33:36,680 --> 00:33:40,040
Speaker 2: hybrids are interesting start stop technology. It's interesting because when

659
00:33:40,040 --> 00:33:42,680
Speaker 2: the vehicle's off, they've got to keep the car cooler warm, right,

660
00:33:42,760 --> 00:33:45,040
Speaker 2: So they and I got to tell you that the

661
00:33:45,880 --> 00:33:49,520
Speaker 2: most fun part, Well, I got identified somebody there, Veto.

662
00:33:49,680 --> 00:33:53,360
Speaker 2: It was Veto from the Department of Public Works for

663
00:33:53,440 --> 00:33:56,200
Speaker 2: the Town of Chatham, Chatham, New Jersey. Veto works over there.

664
00:33:56,880 --> 00:33:59,720
Speaker 2: Hardworking guy does the plow trucks, keeps us going, keeps

665
00:33:59,760 --> 00:34:02,640
Speaker 2: the keeps the town in the roads of Chatham safe

666
00:34:02,680 --> 00:34:05,040
Speaker 2: and free and you know, clear of debris and snow

667
00:34:05,120 --> 00:34:07,080
Speaker 2: and all that good stuff during bed weather. But he's

668
00:34:07,080 --> 00:34:09,360
Speaker 2: also a DPW worker. He works on all the trucks,

669
00:34:09,640 --> 00:34:12,839
Speaker 2: the big psalters and stuff. And he kind of found

670
00:34:12,840 --> 00:34:14,960
Speaker 2: out who he was sitting next to and it was

671
00:34:15,040 --> 00:34:15,800
Speaker 2: sort of surreal.

672
00:34:16,719 --> 00:34:16,840
Speaker 4: You know.

673
00:34:16,960 --> 00:34:19,040
Speaker 2: We took a couple of pictures. He talked about how

674
00:34:19,160 --> 00:34:22,200
Speaker 2: he started listening to me back when with his grandma

675
00:34:22,719 --> 00:34:24,960
Speaker 2: and you know, just as he was about to enter

676
00:34:25,000 --> 00:34:27,280
Speaker 2: trade school and he couldn't get over it. So Veto,

677
00:34:27,640 --> 00:34:30,360
Speaker 2: this one's for you, babe. Yes, that was me pleasure

678
00:34:30,400 --> 00:34:32,200
Speaker 2: to meet you. I'm running Andy and the car Doctor

679
00:34:32,320 --> 00:34:35,719
Speaker 2: till the next time. Good mechanics aren't expensive, they're priceless.

680
00:34:36,040 --> 00:34:38,400
Speaker 3: See, hey, he's a car doctor.

681
00:34:39,480 --> 00:34:41,120
Speaker 2: Carr advice to ride