WEBVTT - Just ask for feedback

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<v Speaker 1>Welcome to Before Breakfast, a production of iHeartRadio. Good Morning,

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<v Speaker 1>This is Laura. Welcome to the Before Breakfast podcast. Today's

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<v Speaker 1>tip is that if you want feedback, maybe you don't

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<v Speaker 1>need to create an elaborate survey that people won't really

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<v Speaker 1>feel like filling out. You could just ask for feedback

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<v Speaker 1>in whatever way people want to offer it. After all,

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<v Speaker 1>feedback is a gift, so it may not be wise

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<v Speaker 1>to tightly dictate the terms. So every time I turn around,

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<v Speaker 1>I feel like I am being asked for feedback. The

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<v Speaker 1>venue where I went to Disney on Ice asked me

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<v Speaker 1>to fill out a survey about my visit. My doctor's

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<v Speaker 1>office wants to know how they did. All of this

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<v Speaker 1>can be great. I appreciate the desire for continuous improvement.

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<v Speaker 1>I also know that an online survey can provide an

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<v Speaker 1>efficient way for collecting and synthesizing feedback from many people. However,

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<v Speaker 1>I tend not to fill out online surveys because well,

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<v Speaker 1>they may not be structured in a way that allows

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<v Speaker 1>me to really give my opinion. So that's why I

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<v Speaker 1>was excited to recently receive a refreshingly simple invitation to

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<v Speaker 1>offer feedback. You've recently used our app, this company said,

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<v Speaker 1>and we would welcome any feedback. If there's anything we

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<v Speaker 1>can do to make our app better, just reply and

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<v Speaker 1>let us know. Wow, someone is going to read a

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<v Speaker 1>sentence I write. What I loved about this straightforward request

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<v Speaker 1>is that the company acknowledged that I was doing them

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<v Speaker 1>a favor by giving them feedback, so they weren't going

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<v Speaker 1>to force me to provide feedback in the way that

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<v Speaker 1>was most convenient for them. What's more, this incredibly open

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<v Speaker 1>ended invitation for feedback lets them find out what's most

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<v Speaker 1>important to me. If they asked me a dozen questions

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<v Speaker 1>about how satisfied I was about various aspects of their service,

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<v Speaker 1>they would know my opinions on those topics, but maybe

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<v Speaker 1>none of that would specifically get at how I felt

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<v Speaker 1>about their service. But with the open invitation for any feedback,

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<v Speaker 1>they get to find out what's most important to me.

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<v Speaker 1>I am not going to write about how I felt

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<v Speaker 1>about a dozen different aspects of their service, because the

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<v Speaker 1>truth is I don't feel like making time for that,

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<v Speaker 1>so I'll focus on the one or two pieces of

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<v Speaker 1>feedback that are most important, which means they get to

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<v Speaker 1>find out what it is that influences my opinion of

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<v Speaker 1>them the most. So if you are involved in collecting

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<v Speaker 1>feedback at your workplace or for an organization you volunteer with,

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<v Speaker 1>I want to know how people feel about your services.

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<v Speaker 1>You can consider that One option is just to ask.

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<v Speaker 1>This can be an email inviting feedback, or it could

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<v Speaker 1>be some sort of suggestion box, or it can be

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<v Speaker 1>just a spoken invitation to provide feedback. For instance, at

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<v Speaker 1>the end of a meeting, you could tell people if

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<v Speaker 1>you have any feedback on this topic or how I did,

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<v Speaker 1>please email me or come by my office to share it.

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<v Speaker 1>I'm interested in your thoughts. If you want feedback, don't

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<v Speaker 1>feel like you need to develop a complicated survey. Now.

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<v Speaker 1>I know that people like to put together materials. Noting

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<v Speaker 1>that customer satisfaction rose on this dimension from eighty five

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<v Speaker 1>percent to ninety two percent. I totally get that numbers

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<v Speaker 1>feel meaningful. Everyone likes numbers. But consider that people might

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<v Speaker 1>appreciate the opportunity to provide feedback in their own way,

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<v Speaker 1>and you will get to know how they feel about

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<v Speaker 1>the topics that are most important to them. That is

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<v Speaker 1>worth something, even if you don't get easily digestible statistics.

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<v Speaker 1>Speaking of which, If you have feedback for me, I'd

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<v Speaker 1>love to hear it in whatever form it comes. You

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<v Speaker 1>can reach me at Laura at Laura vandercam dot com.

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<v Speaker 1>In the meantime, this is Laura. Thanks for listening, and

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<v Speaker 1>here's to making the most of our times. Thanks for

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<v Speaker 1>listening to Before Breakfast. If you've got questions, ideas, or feedback,

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<v Speaker 1>you can reach me at Laura at Laura vandercam dot com.

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<v Speaker 1>Before Breakfast is a production of iHeartMedia. For more podcasts

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<v Speaker 1>from iHeartMedia, please visit the iHeartRadio app, Apple Podcasts, or

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