1 00:00:00,240 --> 00:00:02,720 Speaker 1: One eight hundred duy away or go to one eight 2 00:00:02,800 --> 00:00:06,120 Speaker 1: hundred d yaway dot com. A great defense can be 3 00:00:06,160 --> 00:00:09,640 Speaker 1: the difference between a dismiss case or jail time. What 4 00:00:09,840 --> 00:00:14,080 Speaker 1: eight hundred do you y away? Hello? Hi, May I 5 00:00:14,080 --> 00:00:17,599 Speaker 1: speak to Cindy please? That's me Cindy. How are you? 6 00:00:17,640 --> 00:00:20,320 Speaker 1: My name is Seth McElroy. I'm calling from customer service 7 00:00:20,360 --> 00:00:23,560 Speaker 1: for wireless. We've noticed that you added a line of 8 00:00:23,640 --> 00:00:28,800 Speaker 1: service about a month ago. That's right. That's for my son, Parker, 9 00:00:29,320 --> 00:00:31,920 Speaker 1: fourteen years old. For his birthday, we got him an iPhone. Nice. 10 00:00:31,920 --> 00:00:37,239 Speaker 1: That's very nice of you. Well, the thing is, I 11 00:00:37,320 --> 00:00:40,280 Speaker 1: need to let you know that this line of service 12 00:00:40,320 --> 00:00:46,280 Speaker 1: has already racked up quite a substantial bill. Really, Yes, 13 00:00:46,520 --> 00:00:50,760 Speaker 1: fifteen hundred dollars and sixty three cents worth of charges. Yeah, 14 00:00:50,840 --> 00:00:53,080 Speaker 1: and under an under a month, So you can see 15 00:00:53,080 --> 00:00:58,120 Speaker 1: our concern. There has to be a mistake. I can 16 00:00:58,120 --> 00:01:01,240 Speaker 1: tell you where the charges are coming from. Okay, it's 17 00:01:01,280 --> 00:01:04,360 Speaker 1: an app. You know what an app is, correct? Yes, okay, 18 00:01:04,560 --> 00:01:08,399 Speaker 1: it's called draw something And every time he uses that. 19 00:01:08,440 --> 00:01:11,319 Speaker 1: I'm not sure if you're aware that charges his phone. 20 00:01:12,120 --> 00:01:14,440 Speaker 1: But how could it be that that much money? I mean, 21 00:01:14,480 --> 00:01:18,280 Speaker 1: how how many draws this things could he be doing 22 00:01:18,880 --> 00:01:22,280 Speaker 1: in in less than a month? You're cute. It's called 23 00:01:22,360 --> 00:01:25,760 Speaker 1: draw something. Excuse me, it's called draw something? Is the 24 00:01:25,880 --> 00:01:30,720 Speaker 1: name that I just met? Your ignorance is cute? Um, 25 00:01:33,080 --> 00:01:37,039 Speaker 1: I just think that it's nice that someone in advancing years. 26 00:01:37,920 --> 00:01:41,120 Speaker 1: Does it really need use me? I do know what 27 00:01:41,200 --> 00:01:43,160 Speaker 1: an app is, all right, So let's just get that 28 00:01:43,280 --> 00:01:45,560 Speaker 1: out of the way. And you're rooting it out of 29 00:01:45,560 --> 00:01:47,840 Speaker 1: the way as well. So you read about what draw 30 00:01:47,920 --> 00:01:51,480 Speaker 1: something is on the Google. I'm presuming yes, I do 31 00:01:51,560 --> 00:01:54,040 Speaker 1: know what it is. Are you a fan of the Google? 32 00:01:54,080 --> 00:01:57,680 Speaker 1: Do you ever use the Google? Yes? I have used 33 00:01:57,800 --> 00:02:01,200 Speaker 1: the Google. And you have a lot to learn about 34 00:02:01,240 --> 00:02:04,120 Speaker 1: customer relations, you know that. And at this point, I'm 35 00:02:04,160 --> 00:02:05,800 Speaker 1: wondering if you have a lot to learn about parenting 36 00:02:06,000 --> 00:02:08,679 Speaker 1: as well, because you know, you should really check those 37 00:02:08,680 --> 00:02:11,320 Speaker 1: things out before. Are you a parent? Do you know 38 00:02:11,639 --> 00:02:14,560 Speaker 1: how difficult it is to parent in this day and age? 39 00:02:14,680 --> 00:02:16,400 Speaker 1: I'd like to know that. I'd like to know if 40 00:02:16,440 --> 00:02:19,240 Speaker 1: you're a parent and you have any idea how difficult 41 00:02:19,280 --> 00:02:21,840 Speaker 1: it is to keep a kid's feet on the ground 42 00:02:22,120 --> 00:02:26,119 Speaker 1: when every other kid is getting things iPhones and this 43 00:02:26,160 --> 00:02:29,080 Speaker 1: technology and that technology we waited until he was fourteen 44 00:02:29,160 --> 00:02:30,640 Speaker 1: years old to get him on iPhone, and some of 45 00:02:30,639 --> 00:02:33,520 Speaker 1: his friends have already had one for two years, and 46 00:02:33,560 --> 00:02:37,399 Speaker 1: we were very very specific about the parameters that he had. 47 00:02:37,560 --> 00:02:40,760 Speaker 1: So don't you tell me about parenting? All right? You 48 00:02:40,800 --> 00:02:43,920 Speaker 1: may want to count to ten. There, you sound quite 49 00:02:44,360 --> 00:02:46,240 Speaker 1: to count to anything, all right, And I do want 50 00:02:46,280 --> 00:02:49,239 Speaker 1: to speak to your manager. I cannot believe your attitude, 51 00:02:49,560 --> 00:02:53,600 Speaker 1: absolutely unbelievable. At this point in the phone call. I 52 00:02:53,680 --> 00:02:56,480 Speaker 1: need to tell you this. It's being recorded for quality control. 53 00:02:57,680 --> 00:03:00,440 Speaker 1: Oh well, you know something. I am really at least 54 00:03:00,560 --> 00:03:04,120 Speaker 1: glad that it is being recorded. I cannot wait till 55 00:03:04,240 --> 00:03:08,240 Speaker 1: your supervisor, till your boss. Here's the way you spoke 56 00:03:08,240 --> 00:03:12,320 Speaker 1: to me. Did I say quality control, that I for quality? 57 00:03:12,320 --> 00:03:14,160 Speaker 1: Oh I meant phone tap. I meant it's being recorded 58 00:03:14,160 --> 00:03:18,320 Speaker 1: for a phone tap. What it's actually jewel from brook 59 00:03:18,320 --> 00:03:20,280 Speaker 1: and Jewel in the morning doing a phone tap on you? 60 00:03:20,360 --> 00:03:26,160 Speaker 1: Your son, Parker. Set you up. Hold on a second. 61 00:03:26,800 --> 00:03:31,400 Speaker 1: This is oh, I'm gonna go a kid. He said 62 00:03:31,400 --> 00:03:33,200 Speaker 1: that you were worried about getting him a cell phone. 63 00:03:33,800 --> 00:03:37,520 Speaker 1: Of course I'm worried about it. Oh, so I have 64 00:03:37,560 --> 00:03:39,520 Speaker 1: no bill. I don't have a fifteen hundred and fifty 65 00:03:39,600 --> 00:03:42,320 Speaker 1: three dollars fifty three cent bill. That was a joke, 66 00:03:42,440 --> 00:03:45,240 Speaker 1: not that I know of, but oh my god, I 67 00:03:45,240 --> 00:03:47,320 Speaker 1: would be willing to sext you a picture if you'd like. 68 00:03:48,520 --> 00:03:50,040 Speaker 1: I don't even know what that means.