Speaker 1: Welcome to Before Breakfast, a production of iHeartRadio. Good Morning.
Speaker 1: This is Laura. Welcome to the Before Breakfast podcast. Today's
Speaker 1: tip is to be flexible on the details. You can
Speaker 1: build a lot of goodwill even with fairly substantial expectations,
Speaker 1: by being flexible on how people do things.
Speaker 2: We all like.
Speaker 3: A little autonomy in our lives, so allowing that when
Speaker 3: you can, can make everything more palatable. So I have
Speaker 3: five kids, which means I am constantly managing a crowd.
Speaker 3: I do have certain requirements for my kids. For instance,
Speaker 3: if you are home at dinner time, you are eating
Speaker 3: with us and without any sort of device running at
Speaker 3: the same time. But beyond that, I'm pretty flexible. If
Speaker 3: you don't like the food on offer, and you're polite
Speaker 3: about it and old enough to prepare your own food,
Speaker 3: you can go ahead and make yourself something else. If
Speaker 3: you'd like to sit up at the counter instead of
Speaker 3: at the table in the same room, that is okay.
Speaker 3: No one has to stay for hours. The little kids
Speaker 3: often get up and run away quite quickly, but we
Speaker 3: are building the habit of eating together.
Speaker 2: The idea is there. We are just flexible on the details.
Speaker 2: Same thing with going to church. I generally do make
Speaker 2: my kids go a few times a month during the
Speaker 2: school year, but sweatpants are okay if you want. I
Speaker 2: am flexible on the details. Perhaps you have expectations in
Speaker 2: your family or at your workplace too. You expect people
Speaker 2: to bring in a certain amount of business. You expect
Speaker 2: that customers will be happy with your product or services.
Speaker 2: You expect managers not to have people quitting left and right.
Speaker 2: It's good to hold your people to these standards. But
Speaker 2: then the more flexible you can be on the details,
Speaker 2: the more loyalty you will probably engender. If people are
Speaker 2: getting their work done, and a lot of that work
Speaker 2: can be done virtually, there's no real reason that people
Speaker 2: can't work from home when it makes sense for them.
Speaker 2: Demanding that people swipe in a certain number of times
Speaker 2: per week is going to create a lot of conflict
Speaker 2: that didn't really need to happen. If a salesperson is
Speaker 2: bringing in a lot of business but likes to start
Speaker 2: work a little later some days because he's training for
Speaker 2: a triathlon, there is no real reason to force him
Speaker 2: to log in at nine am daily. For a great
Speaker 2: many things, it is the outcomes that matter. When people
Speaker 2: can have some choice and autonomy about the details. They
Speaker 2: feel more in control of their lives. High expectations seem
Speaker 2: less burdensome, which makes it more likely that they will
Speaker 2: be met. In the meantime, this is Laura. Thanks for listening,
Speaker 2: and here's to making the most of our time. Thanks
Speaker 2: for listening to Before Breakfast. If you've got questions, ideas,
Speaker 2: or feedback, you can reach me at Laura at Laura
Speaker 2: vandercam dot com. Before Breakfast is a production of iHeartMedia.
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