WEBVTT - Second Cup: Be flexible on the details

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<v Speaker 1>Welcome to Before Breakfast, a production of iHeartRadio. Good Morning.

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<v Speaker 1>This is Laura. Welcome to the Before Breakfast podcast. Today's

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<v Speaker 1>tip is to be flexible on the details. You can

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<v Speaker 1>build a lot of goodwill even with fairly substantial expectations,

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<v Speaker 1>by being flexible on how people do things.

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<v Speaker 2>We all like.

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<v Speaker 3>A little autonomy in our lives, so allowing that when

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<v Speaker 3>you can, can make everything more palatable. So I have

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<v Speaker 3>five kids, which means I am constantly managing a crowd.

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<v Speaker 3>I do have certain requirements for my kids. For instance,

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<v Speaker 3>if you are home at dinner time, you are eating

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<v Speaker 3>with us and without any sort of device running at

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<v Speaker 3>the same time. But beyond that, I'm pretty flexible. If

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<v Speaker 3>you don't like the food on offer, and you're polite

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<v Speaker 3>about it and old enough to prepare your own food,

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<v Speaker 3>you can go ahead and make yourself something else. If

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<v Speaker 3>you'd like to sit up at the counter instead of

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<v Speaker 3>at the table in the same room, that is okay.

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<v Speaker 3>No one has to stay for hours. The little kids

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<v Speaker 3>often get up and run away quite quickly, but we

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<v Speaker 3>are building the habit of eating together.

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<v Speaker 2>The idea is there. We are just flexible on the details.

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<v Speaker 2>Same thing with going to church. I generally do make

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<v Speaker 2>my kids go a few times a month during the

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<v Speaker 2>school year, but sweatpants are okay if you want. I

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<v Speaker 2>am flexible on the details. Perhaps you have expectations in

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<v Speaker 2>your family or at your workplace too. You expect people

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<v Speaker 2>to bring in a certain amount of business. You expect

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<v Speaker 2>that customers will be happy with your product or services.

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<v Speaker 2>You expect managers not to have people quitting left and right.

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<v Speaker 2>It's good to hold your people to these standards. But

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<v Speaker 2>then the more flexible you can be on the details,

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<v Speaker 2>the more loyalty you will probably engender. If people are

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<v Speaker 2>getting their work done, and a lot of that work

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<v Speaker 2>can be done virtually, there's no real reason that people

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<v Speaker 2>can't work from home when it makes sense for them.

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<v Speaker 2>Demanding that people swipe in a certain number of times

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<v Speaker 2>per week is going to create a lot of conflict

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<v Speaker 2>that didn't really need to happen. If a salesperson is

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<v Speaker 2>bringing in a lot of business but likes to start

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<v Speaker 2>work a little later some days because he's training for

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<v Speaker 2>a triathlon, there is no real reason to force him

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<v Speaker 2>to log in at nine am daily. For a great

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<v Speaker 2>many things, it is the outcomes that matter. When people

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<v Speaker 2>can have some choice and autonomy about the details. They

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<v Speaker 2>feel more in control of their lives. High expectations seem

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<v Speaker 2>less burdensome, which makes it more likely that they will

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<v Speaker 2>be met. In the meantime, this is Laura. Thanks for listening,

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<v Speaker 2>and here's to making the most of our time. Thanks

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<v Speaker 2>for listening to Before Breakfast. If you've got questions, ideas,

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<v Speaker 2>or feedback, you can reach me at Laura at Laura

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<v Speaker 2>vandercam dot com. Before Breakfast is a production of iHeartMedia.

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