1 00:00:02,920 --> 00:00:05,760 Speaker 1: Currently, there are only two fortunate five companies run by 2 00:00:05,800 --> 00:00:08,840 Speaker 1: African American women. One of those women is Ross Brewer, 3 00:00:09,000 --> 00:00:12,800 Speaker 1: who is leading Walgreen Spoots Alliance, a well known pharmacy chain. 4 00:00:13,119 --> 00:00:14,840 Speaker 1: I sat down with Ros. We were to talk about 5 00:00:14,880 --> 00:00:17,439 Speaker 1: how she's trying to transform that company into one that 6 00:00:17,480 --> 00:00:22,119 Speaker 1: also offers additional healthcare services to its customers. I have 7 00:00:22,239 --> 00:00:25,239 Speaker 1: noticed that Walgreens and another company that's also in the 8 00:00:25,320 --> 00:00:27,159 Speaker 1: drug store area of I won't mention their name, but 9 00:00:27,360 --> 00:00:29,880 Speaker 1: the competitor of yours, both of you seem to be 10 00:00:29,920 --> 00:00:32,240 Speaker 1: interested in being in the healthcare business as opposed to 11 00:00:32,240 --> 00:00:35,520 Speaker 1: the pharmaceutical drug store business. Why is that? What's what's 12 00:00:35,600 --> 00:00:39,080 Speaker 1: so much better about the healthcare business? So, first of all, 13 00:00:39,120 --> 00:00:42,640 Speaker 1: you know we've been Walgreens started in nineteen o one, 14 00:00:42,880 --> 00:00:46,320 Speaker 1: and you know, when you think about drug dispensing, it's 15 00:00:46,479 --> 00:00:48,280 Speaker 1: um it's critical to all of us at some point 16 00:00:48,320 --> 00:00:50,800 Speaker 1: in our lives. But one of the things that's very 17 00:00:50,840 --> 00:00:54,080 Speaker 1: clear to us um ending the pandemic, or in the 18 00:00:54,120 --> 00:00:57,240 Speaker 1: middle of the pandemic, we realized our relationship with our 19 00:00:57,240 --> 00:00:59,880 Speaker 1: customers and our patients was so much more critical. We 20 00:01:00,040 --> 00:01:03,080 Speaker 1: delivered seventy million shots in arms during the time of 21 00:01:03,080 --> 00:01:06,320 Speaker 1: the pandemic, but the relationship just went to the next level. 22 00:01:07,000 --> 00:01:10,920 Speaker 1: Pharmacists have always been consultants with customers and patients, and 23 00:01:11,000 --> 00:01:13,120 Speaker 1: you will see your pharmacists ten times more than you 24 00:01:13,160 --> 00:01:16,560 Speaker 1: see your primary care physician. But the idea of having 25 00:01:16,600 --> 00:01:20,679 Speaker 1: a primary care physician interacting with the pharmacists is the 26 00:01:20,720 --> 00:01:24,040 Speaker 1: way of the future and we will we will need 27 00:01:24,040 --> 00:01:27,800 Speaker 1: that ecosystem around us. Okay, So in your case, um, 28 00:01:27,800 --> 00:01:30,679 Speaker 1: Walgreen's case, you have begun a business. You've bought a 29 00:01:30,680 --> 00:01:34,880 Speaker 1: lot of companies in this area that are primary physician companies. 30 00:01:34,920 --> 00:01:38,560 Speaker 1: In the words, you buy the practices of primary physicians, 31 00:01:38,600 --> 00:01:41,680 Speaker 1: and then in effect their stockers are working for Walgreens 32 00:01:41,760 --> 00:01:44,000 Speaker 1: and they are still serving their patients, but they're in 33 00:01:44,000 --> 00:01:47,160 Speaker 1: effect employees of Walgreens. Is that right? That's that's correct there. 34 00:01:47,600 --> 00:01:50,080 Speaker 1: So we are purchasing We just purchased Summit Health in 35 00:01:50,080 --> 00:01:53,520 Speaker 1: the New Jersey, New York area and now we're one 36 00:01:53,560 --> 00:01:57,320 Speaker 1: of the largest primary care physician practices in the country. 37 00:01:57,360 --> 00:02:00,880 Speaker 1: So primary care physician practice. Um, what how many people 38 00:02:00,920 --> 00:02:04,080 Speaker 1: in the United States of the thirty million people we 39 00:02:04,120 --> 00:02:06,360 Speaker 1: have or so, how many of them actually have a 40 00:02:06,400 --> 00:02:10,120 Speaker 1: primary physician? From what we understand less than thirty of 41 00:02:10,280 --> 00:02:14,119 Speaker 1: Americans have a primary care physition, and you think it's 42 00:02:14,120 --> 00:02:16,720 Speaker 1: good to get an annual physical every year. I know 43 00:02:16,760 --> 00:02:19,000 Speaker 1: you're not a doctor, but now I'm not a doctor, 44 00:02:19,520 --> 00:02:21,640 Speaker 1: but you know I will tell you that. You know, 45 00:02:21,720 --> 00:02:23,720 Speaker 1: we are all going to be responsible for our health, 46 00:02:23,760 --> 00:02:28,519 Speaker 1: both financially and managing our own care. And to get 47 00:02:28,520 --> 00:02:32,040 Speaker 1: a physical every year is a good database for you, 48 00:02:32,600 --> 00:02:34,679 Speaker 1: a baseline to build for yourself because it's going to 49 00:02:34,760 --> 00:02:36,480 Speaker 1: fall back on you. You need to know more about 50 00:02:36,480 --> 00:02:39,600 Speaker 1: your personal health so that you can interact effectively with 51 00:02:39,639 --> 00:02:41,880 Speaker 1: your primary care physicians. So I get an annual physical 52 00:02:41,880 --> 00:02:43,800 Speaker 1: every year. I try to starve myself for the two 53 00:02:43,840 --> 00:02:46,359 Speaker 1: weeks before the end. Yes, I have mine tomorrow. Yes 54 00:02:46,520 --> 00:02:48,720 Speaker 1: I have found it doesn't work. But okay, what do 55 00:02:48,760 --> 00:02:51,520 Speaker 1: you think the biggest health care challenges for Americans? Is 56 00:02:51,520 --> 00:02:54,639 Speaker 1: it that we're overweight, we take too many drugs? What 57 00:02:55,040 --> 00:02:58,440 Speaker 1: is so? I think it's it's too pronged. One is that, yes, 58 00:02:58,520 --> 00:03:01,280 Speaker 1: obesity is a big problem. Um, But I think it's 59 00:03:01,320 --> 00:03:04,600 Speaker 1: it's negligence, but it's not intentional. I think people are 60 00:03:04,639 --> 00:03:07,960 Speaker 1: confused about the cost and access of healthcare, and they 61 00:03:08,000 --> 00:03:10,680 Speaker 1: think it's going to cost them a lot um and 62 00:03:10,720 --> 00:03:14,079 Speaker 1: when people have variable employment, as we've seen across these 63 00:03:14,160 --> 00:03:16,919 Speaker 1: last several years, is that you know, they're not quite 64 00:03:16,960 --> 00:03:19,880 Speaker 1: true what their insurance will cover and and not covering 65 00:03:19,960 --> 00:03:23,040 Speaker 1: what their autopockets expense will be, so they avoid going 66 00:03:23,080 --> 00:03:25,919 Speaker 1: to the doctor. And I think that is something we've 67 00:03:25,919 --> 00:03:28,680 Speaker 1: got to bring clarity to, which is why, you know, 68 00:03:28,720 --> 00:03:30,960 Speaker 1: the digital side of healthcare is going to become very 69 00:03:30,960 --> 00:03:32,880 Speaker 1: important so that we can all look at our mobile 70 00:03:32,919 --> 00:03:35,880 Speaker 1: devices and understand what's going on with their bodies. COVID 71 00:03:35,920 --> 00:03:38,080 Speaker 1: brought a lot of people into the drug stores to 72 00:03:38,080 --> 00:03:41,360 Speaker 1: get their COVID shots. I guess has a business picked 73 00:03:41,400 --> 00:03:43,920 Speaker 1: up or gone down since COVID is more or less 74 00:03:43,960 --> 00:03:46,520 Speaker 1: waned a bit in terms of people getting shots. You know, 75 00:03:46,560 --> 00:03:50,560 Speaker 1: what we're seeing at Walgreens is that we created, you know, 76 00:03:50,600 --> 00:03:54,960 Speaker 1: an expanded relationship. Um it did start with immunizations, but 77 00:03:55,160 --> 00:03:58,240 Speaker 1: now people are very deliberate about their flu shots and 78 00:03:58,280 --> 00:04:02,680 Speaker 1: so they're still getting COVID shots today, vaccines today, and 79 00:04:02,680 --> 00:04:06,200 Speaker 1: they're getting flu shots in combination. Our retail business, if 80 00:04:06,240 --> 00:04:10,160 Speaker 1: you look at our prior earnings, is up and performing well, 81 00:04:10,920 --> 00:04:13,480 Speaker 1: especially as we transition into healthcare. The front of our 82 00:04:13,520 --> 00:04:15,920 Speaker 1: stores are are picking up. So I have read that 83 00:04:16,080 --> 00:04:19,720 Speaker 1: post COVID it's difficult for companies like yours to get 84 00:04:19,839 --> 00:04:21,960 Speaker 1: entry level of people to come in there. They either 85 00:04:22,000 --> 00:04:23,680 Speaker 1: don't want to come back into the workforce or they 86 00:04:23,680 --> 00:04:25,479 Speaker 1: don't want the job that you can provide them. Is 87 00:04:25,520 --> 00:04:27,080 Speaker 1: it hard for you to get people? I noticed in 88 00:04:27,080 --> 00:04:29,919 Speaker 1: the stores I go to the drug stores, they're always 89 00:04:30,040 --> 00:04:32,200 Speaker 1: fresh people all the time, new people. Yeah, so you 90 00:04:32,240 --> 00:04:35,000 Speaker 1: know there's a lot of turnover at the hourly level. 91 00:04:35,040 --> 00:04:38,440 Speaker 1: I will admit um. But as we have these conversations, 92 00:04:38,560 --> 00:04:42,839 Speaker 1: it's becoming less about pay and more about their lifestyle 93 00:04:42,920 --> 00:04:45,240 Speaker 1: and what they want to do and progression. And so 94 00:04:45,360 --> 00:04:48,800 Speaker 1: what we're encouraging is that, you know, work at at 95 00:04:48,839 --> 00:04:51,760 Speaker 1: a Walgreen store and you can become a shift manager 96 00:04:51,800 --> 00:04:53,960 Speaker 1: and escalate. And that's really what they want to think about, 97 00:04:54,080 --> 00:04:56,560 Speaker 1: is a career and development. So if you were an 98 00:04:56,640 --> 00:04:59,480 Speaker 1: entry level person at one of these stores like Walgreens, 99 00:04:59,720 --> 00:05:03,000 Speaker 1: what kind of compensation you get above the minimum wage? 100 00:05:03,040 --> 00:05:06,240 Speaker 1: But you pay like fifteen or something exactly exactly, and 101 00:05:06,279 --> 00:05:08,880 Speaker 1: then it moves up based on you know, shift manager 102 00:05:08,960 --> 00:05:11,760 Speaker 1: and other responsibilities in the in the building. So I've 103 00:05:11,800 --> 00:05:15,520 Speaker 1: noticed that in none of these stores I go into 104 00:05:15,839 --> 00:05:19,120 Speaker 1: there used to be younger people post college or something. 105 00:05:19,120 --> 00:05:23,239 Speaker 1: Who it's the younger people working servicing the drug store. 106 00:05:23,360 --> 00:05:25,239 Speaker 1: Now I see a lot of people who are older 107 00:05:25,640 --> 00:05:28,560 Speaker 1: that like post retirement kind of people doing it. Is 108 00:05:28,600 --> 00:05:32,960 Speaker 1: that a phenomenon? You know, we we see both. Um, 109 00:05:33,000 --> 00:05:35,160 Speaker 1: you know, on the younger end of the spectrum, its 110 00:05:35,240 --> 00:05:38,000 Speaker 1: those looking for development or fill in job while they're 111 00:05:38,000 --> 00:05:40,760 Speaker 1: in college and doing something otherwise in their lives. And 112 00:05:40,760 --> 00:05:44,159 Speaker 1: then the retirement community is a very um, you know, 113 00:05:44,680 --> 00:05:47,719 Speaker 1: rich environment for us to recruit from. So I noticed 114 00:05:47,720 --> 00:05:49,679 Speaker 1: in a couple of drug stores even in my area, 115 00:05:49,720 --> 00:05:52,320 Speaker 1: which is not the poorest area in washing d C. 116 00:05:52,520 --> 00:05:56,479 Speaker 1: It's a nice upscale area. Um, when I want to 117 00:05:56,480 --> 00:05:59,479 Speaker 1: get razor blades, you have to go to the front 118 00:05:59,480 --> 00:06:02,160 Speaker 1: of the place and ask somebody unlock it. Why why 119 00:06:02,200 --> 00:06:04,200 Speaker 1: are you locking up razor blades and other things that 120 00:06:04,240 --> 00:06:07,120 Speaker 1: I might want to buy? Yes, So, you know this 121 00:06:07,160 --> 00:06:10,440 Speaker 1: is a national problem, and you know this isn't you know, 122 00:06:11,120 --> 00:06:14,880 Speaker 1: random theft, This is organized crime. And you know state 123 00:06:15,000 --> 00:06:19,039 Speaker 1: legislation has put guidelines on you know how much you 124 00:06:19,760 --> 00:06:23,600 Speaker 1: you know the theft that you can steal before you're convicted. 125 00:06:23,640 --> 00:06:26,240 Speaker 1: So it's a thousand dollar limit. But we have been 126 00:06:26,440 --> 00:06:29,479 Speaker 1: partnering with other retailers and sharing our camera feed. I 127 00:06:29,480 --> 00:06:31,880 Speaker 1: know some of our partners here from walmartter here, but 128 00:06:31,920 --> 00:06:35,159 Speaker 1: we're all part of an organization that's coming together that says, 129 00:06:35,200 --> 00:06:37,400 Speaker 1: if you've you know, we can put our camera feed 130 00:06:37,440 --> 00:06:39,480 Speaker 1: together and tell that that person has been in our 131 00:06:39,520 --> 00:06:42,080 Speaker 1: store in their store, and the numbers are higher than 132 00:06:42,160 --> 00:06:45,520 Speaker 1: one thousand. So we've been able to impact these theft 133 00:06:45,600 --> 00:06:48,640 Speaker 1: rings most recently. What are the things that are unlock 134 00:06:48,680 --> 00:06:50,479 Speaker 1: and key the most? What are people trying to steal 135 00:06:50,480 --> 00:06:52,640 Speaker 1: the most? Other than razor blades, like you know, I 136 00:06:52,640 --> 00:06:55,160 Speaker 1: will tell you, um I actually it started at razor 137 00:06:55,160 --> 00:06:58,040 Speaker 1: blades because that's such a high ticket item, but um, 138 00:06:58,080 --> 00:07:00,640 Speaker 1: you know, it's a lot of cosmetics. But really what 139 00:07:00,760 --> 00:07:03,880 Speaker 1: happens is that they take advantage of what I would 140 00:07:03,880 --> 00:07:05,719 Speaker 1: call the elbow move and they just come in and 141 00:07:05,760 --> 00:07:08,440 Speaker 1: swipe a counter. And so it's just a matter of 142 00:07:08,600 --> 00:07:12,720 Speaker 1: categories now almost and not just particular. So what is 143 00:07:12,760 --> 00:07:15,920 Speaker 1: the most profitable, high margin thing that you all sell. 144 00:07:16,040 --> 00:07:19,600 Speaker 1: I'd have to say it's in our cosmetics area, is 145 00:07:19,160 --> 00:07:21,560 Speaker 1: um is one, and then in some of our durable 146 00:07:21,600 --> 00:07:24,800 Speaker 1: medical goods. Some of our take home testing and things 147 00:07:24,840 --> 00:07:27,800 Speaker 1: like that are are very nice margin item. What is 148 00:07:27,800 --> 00:07:29,840 Speaker 1: the most common, most frequent thing that you sell? The 149 00:07:29,960 --> 00:07:34,679 Speaker 1: most frequent thing is probably toiletries like toothpaste and personal 150 00:07:34,720 --> 00:07:38,120 Speaker 1: care items of those those And why is it that 151 00:07:38,200 --> 00:07:40,840 Speaker 1: whenever there is like a scare coming along or a 152 00:07:40,840 --> 00:07:45,320 Speaker 1: pandemic or something, people rush to buy toilet paper. Noticed 153 00:07:45,360 --> 00:07:49,360 Speaker 1: that people are just are stockpiling toilet papers of hoarding, 154 00:07:49,720 --> 00:07:51,840 Speaker 1: and it's one of those things you never want to 155 00:07:51,880 --> 00:07:56,840 Speaker 1: be without. Okay, you're from Detroit. Your family, how many 156 00:07:56,840 --> 00:07:59,280 Speaker 1: siblings do you have? If I have three sisters and 157 00:07:59,320 --> 00:08:02,120 Speaker 1: a brother, okay, and you were the youngest, I'm the 158 00:08:02,120 --> 00:08:05,200 Speaker 1: youngest of five okay, and any of the others running 159 00:08:05,400 --> 00:08:08,480 Speaker 1: drug store change? No, But I do have a sister 160 00:08:08,520 --> 00:08:14,080 Speaker 1: that's a pharmacist. Wow, she had No, she's not. We 161 00:08:14,120 --> 00:08:17,880 Speaker 1: don't want to mix, ok okay, So um, all right, 162 00:08:17,920 --> 00:08:20,600 Speaker 1: So you're you're one of your parents do so? Both 163 00:08:20,680 --> 00:08:23,560 Speaker 1: my parents are are deceased, But my parents worked in 164 00:08:23,560 --> 00:08:27,480 Speaker 1: the auto industry, and so my dad eventually worked as 165 00:08:27,520 --> 00:08:31,040 Speaker 1: a member of management and my mom worked in hourly 166 00:08:31,160 --> 00:08:34,480 Speaker 1: labor at Okay, so you are many good colleges you 167 00:08:34,480 --> 00:08:37,000 Speaker 1: went to Spellman, an excellent college in Atlanta. Why did 168 00:08:37,000 --> 00:08:40,160 Speaker 1: you choose Spellman? Well, I chose Spellman because, you know, 169 00:08:40,200 --> 00:08:42,520 Speaker 1: I grew up in Michigan. I wanted to do something 170 00:08:42,559 --> 00:08:44,880 Speaker 1: a little different, um, get out of the cold weather. 171 00:08:44,920 --> 00:08:46,920 Speaker 1: But it was also a chance for me to be 172 00:08:46,960 --> 00:08:50,640 Speaker 1: at an institution that I thought really reflected me who 173 00:08:50,679 --> 00:08:52,480 Speaker 1: I was and what I wanted to do. And I 174 00:08:52,520 --> 00:08:55,160 Speaker 1: think also too, I mean, I got a scholarship, and 175 00:08:55,200 --> 00:08:57,400 Speaker 1: so that was helpful being at the time there were 176 00:08:57,400 --> 00:09:00,440 Speaker 1: four of us in college and so um, I was 177 00:09:00,480 --> 00:09:03,920 Speaker 1: actually pursuing you know, support at that time too. And 178 00:09:03,960 --> 00:09:05,480 Speaker 1: what did you major and what did you want to be? 179 00:09:05,720 --> 00:09:09,800 Speaker 1: I majored in chemistry, and I thought, you know, I 180 00:09:09,800 --> 00:09:12,679 Speaker 1: had always been pretty decent in the math and sciences. 181 00:09:12,760 --> 00:09:14,760 Speaker 1: So I just did what I knew what to do. 182 00:09:15,480 --> 00:09:20,200 Speaker 1: And I thought I'd either go into medicine or engineering. Um. 183 00:09:20,240 --> 00:09:22,960 Speaker 1: And actually I was recruited away by Kimberly Clark to 184 00:09:23,000 --> 00:09:26,920 Speaker 1: work in long range research as a chemist. So I 185 00:09:26,920 --> 00:09:29,280 Speaker 1: thought you might go to medical school, but Kimberly Clark 186 00:09:29,360 --> 00:09:31,920 Speaker 1: sold you away, right, Okay, So what did you do 187 00:09:31,960 --> 00:09:34,520 Speaker 1: for twenty two years at Kimberly Clark so I started 188 00:09:34,520 --> 00:09:37,199 Speaker 1: off in long range research as a as a chemist. 189 00:09:37,240 --> 00:09:40,359 Speaker 1: I was an organic chemist UM, and I had interned 190 00:09:40,840 --> 00:09:43,680 Speaker 1: my summers at General Motors, and so I worked in 191 00:09:43,760 --> 00:09:46,840 Speaker 1: chemistry there. I worked in analytical chemistry and moved into 192 00:09:46,960 --> 00:09:50,400 Speaker 1: organic worked in palmer science, and then I worked in 193 00:09:50,720 --> 00:09:52,800 Speaker 1: UM on one of the business as. I got a 194 00:09:52,880 --> 00:09:55,680 Speaker 1: chance to join the M and a team probably about 195 00:09:55,720 --> 00:09:59,000 Speaker 1: six years into my career and UM. At the time, 196 00:09:59,040 --> 00:10:01,880 Speaker 1: it was when Kimberly Arc was converting itself from a 197 00:10:01,920 --> 00:10:06,240 Speaker 1: paper company to consumer products company, and we acquired several 198 00:10:06,280 --> 00:10:08,360 Speaker 1: companies and I got to run one of those companies, 199 00:10:08,360 --> 00:10:10,160 Speaker 1: and I just stayed on the business side after that. 200 00:10:10,400 --> 00:10:12,560 Speaker 1: He so you're doing that, You're there twenty two years, 201 00:10:12,559 --> 00:10:16,080 Speaker 1: You're happy, presumably, and all of a sudden somebody clos 202 00:10:16,120 --> 00:10:18,160 Speaker 1: you up and says, how about working for Walmart? What 203 00:10:18,200 --> 00:10:23,400 Speaker 1: did you say? No? No? On the first call, I 204 00:10:23,440 --> 00:10:26,800 Speaker 1: said no UM. Probably the first, second and third call, 205 00:10:26,880 --> 00:10:30,680 Speaker 1: I said no. UM. You know if initially they were 206 00:10:30,760 --> 00:10:33,400 Speaker 1: speaking to me about a job in human resources and 207 00:10:33,440 --> 00:10:36,559 Speaker 1: I really don't have that skill set, and so UM, 208 00:10:36,679 --> 00:10:40,199 Speaker 1: once an opportunity came home, came about that had P 209 00:10:40,360 --> 00:10:43,160 Speaker 1: and L to it, I joined the company and I 210 00:10:43,160 --> 00:10:45,760 Speaker 1: I was a group president at Kimberly Clark and I 211 00:10:45,800 --> 00:10:51,120 Speaker 1: took a VP regional job to run the state of Georgia. Okay, 212 00:10:51,480 --> 00:10:54,160 Speaker 1: so you're at Walmart and then somebody calls up and says, 213 00:10:54,160 --> 00:10:56,800 Speaker 1: how would you like to wrong Sam's Club? Is that right? Yes? 214 00:10:56,880 --> 00:10:59,320 Speaker 1: Well a lot happened in the first five years where 215 00:11:00,920 --> 00:11:04,160 Speaker 1: um I ran Georgia the southeast, then the east coast 216 00:11:04,240 --> 00:11:07,600 Speaker 1: of Walmart stores, and then um I was a candidate 217 00:11:07,600 --> 00:11:09,520 Speaker 1: for the Sam's Club job. All right, so you're minding 218 00:11:09,600 --> 00:11:12,760 Speaker 1: your business. You're running Sam's Club eventually right right there 219 00:11:12,800 --> 00:11:15,320 Speaker 1: for five years? Yes, I did. Okay, so you're there 220 00:11:15,360 --> 00:11:17,600 Speaker 1: for five years or the CEO. That's a pretty good job. 221 00:11:17,600 --> 00:11:19,880 Speaker 1: I guess where you were you living to do that. 222 00:11:19,920 --> 00:11:22,959 Speaker 1: I was in Bentonville, Arkansas. Okay, you're in Bentonville and 223 00:11:23,000 --> 00:11:25,080 Speaker 1: all of a sudden, I guess another headhunter called you 224 00:11:25,160 --> 00:11:29,280 Speaker 1: up and said, how would you like to go to Starbucks? Right? No, Actually, 225 00:11:29,400 --> 00:11:34,040 Speaker 1: I made the decision to leave Walmart stores, and um 226 00:11:34,320 --> 00:11:37,400 Speaker 1: I was on the board of Starbucks and I had 227 00:11:37,400 --> 00:11:41,319 Speaker 1: taken them the board seed as I was leaving Sam's Club, 228 00:11:41,440 --> 00:11:45,000 Speaker 1: and so I had a conversation attending a board meeting 229 00:11:45,040 --> 00:11:49,199 Speaker 1: and Howard Charlton Kevin Johnson approached me to become the 230 00:11:49,280 --> 00:11:52,600 Speaker 1: cheap operating officer. But you said you don't really drink coffee, 231 00:11:52,679 --> 00:11:55,800 Speaker 1: or you didn't say that, you know. I was a 232 00:11:55,800 --> 00:11:59,000 Speaker 1: tea drinker at the time, so that was interesting. UM 233 00:11:59,679 --> 00:12:03,840 Speaker 1: and battle wasn't in my UM plans, but UM I did. 234 00:12:03,920 --> 00:12:06,440 Speaker 1: I fell in love with the brand in the company. 235 00:12:06,559 --> 00:12:10,360 Speaker 1: UM I saw a great opportunity for UM to help 236 00:12:10,360 --> 00:12:12,920 Speaker 1: the company operate a little stronger. Okay, so you moved 237 00:12:12,960 --> 00:12:15,920 Speaker 1: from Bentonville to Seattle and you became the chief operating 238 00:12:15,920 --> 00:12:20,320 Speaker 1: officer of Starbucks. And Starbucks has become so successful because 239 00:12:20,360 --> 00:12:22,840 Speaker 1: it's coffee is better than other people's coffee or what 240 00:12:22,960 --> 00:12:25,000 Speaker 1: is the reason you think it's so successful. I think 241 00:12:25,080 --> 00:12:28,800 Speaker 1: it's two things. I think it is definitely quality coffee. 242 00:12:28,920 --> 00:12:34,360 Speaker 1: It's customized right for all drinking palettes. UM. I also 243 00:12:34,480 --> 00:12:38,280 Speaker 1: think that it's their coffee practices along with the baristas 244 00:12:38,320 --> 00:12:41,240 Speaker 1: in the store. I think the barista's our top notch 245 00:12:41,440 --> 00:12:43,840 Speaker 1: and really interact great with the customer. What's the most 246 00:12:43,880 --> 00:12:46,560 Speaker 1: popular thing that people ask for when they go to Starbucks? 247 00:12:46,679 --> 00:12:49,720 Speaker 1: Is it? Oh gosh, you know, really just a simple 248 00:12:49,760 --> 00:12:53,199 Speaker 1: pike um is, which is a black coffee. Um it's 249 00:12:53,200 --> 00:12:56,679 Speaker 1: still very popular at Starbucks. Okay, the cod beverages are 250 00:12:56,720 --> 00:13:00,600 Speaker 1: really you know, trending. So okay, so you're there, You're 251 00:13:00,640 --> 00:13:03,439 Speaker 1: doing that for four years and all of a sudden, 252 00:13:03,480 --> 00:13:05,480 Speaker 1: I assume my head hunter caused you again. Yeah now 253 00:13:05,520 --> 00:13:10,720 Speaker 1: that was and says, uh, how would you like to 254 00:13:10,800 --> 00:13:14,640 Speaker 1: run Walgrains? And you say, I'm happy at Starbucks? Or 255 00:13:14,720 --> 00:13:18,080 Speaker 1: what I say. I think about it for a minute, because, 256 00:13:18,880 --> 00:13:22,600 Speaker 1: um I I really I was enjoying Starbucks. Um, I 257 00:13:22,960 --> 00:13:26,280 Speaker 1: you know, wanted to be there, and I didn't really 258 00:13:26,320 --> 00:13:29,120 Speaker 1: think of myself, you know, coming back into that level 259 00:13:29,120 --> 00:13:32,719 Speaker 1: of retail. But it was the pandemic and there were 260 00:13:32,760 --> 00:13:35,640 Speaker 1: so many people dying at that point in people who 261 00:13:35,800 --> 00:13:40,000 Speaker 1: were adverse to being vaccinated. And I knew for sure 262 00:13:40,040 --> 00:13:42,160 Speaker 1: because I follow the science on things. You know, my 263 00:13:42,200 --> 00:13:46,280 Speaker 1: background is in chemistry, and the science just screened you 264 00:13:46,320 --> 00:13:49,880 Speaker 1: know that if a vaccine became available, we could curtail this. 265 00:13:50,080 --> 00:13:53,240 Speaker 1: But Starbucks, you have a perfect name for that brewer, right, 266 00:13:53,400 --> 00:13:56,560 Speaker 1: so ever mentioned that to you, you know, I got 267 00:13:56,559 --> 00:13:59,920 Speaker 1: that all the time. You know, everything was what's brew 268 00:14:00,040 --> 00:14:04,000 Speaker 1: wing and all these yes, hashtag every So what did 269 00:14:04,000 --> 00:14:06,120 Speaker 1: you when you told Howard Schultz you're leaving to go 270 00:14:06,440 --> 00:14:09,120 Speaker 1: to another company? What did he say? Actually, I had 271 00:14:09,160 --> 00:14:14,120 Speaker 1: that conversation with Kevin first. Um, it wasn't it wasn't pleasant. Um. 272 00:14:15,120 --> 00:14:18,840 Speaker 1: I think the board was a little surprised, you know, 273 00:14:18,960 --> 00:14:22,040 Speaker 1: but we made it work. So do you ever go 274 00:14:22,120 --> 00:14:25,440 Speaker 1: to Starbucks now every day? Every day? Okay? You ever 275 00:14:25,520 --> 00:14:29,280 Speaker 1: go to Sam's Club every day? Yes? Not every day? 276 00:14:28,880 --> 00:14:32,920 Speaker 1: I bulk up in loyal Okay. So now, what's the 277 00:14:32,920 --> 00:14:37,560 Speaker 1: biggest surprise of being the CEO of Walgrains? You know, 278 00:14:37,720 --> 00:14:41,280 Speaker 1: I think the biggest surprise to me was how complex 279 00:14:41,320 --> 00:14:46,800 Speaker 1: health care is and how unfortunate it is to try 280 00:14:46,840 --> 00:14:50,640 Speaker 1: and manage, you know, personal health in the health systems 281 00:14:50,680 --> 00:14:54,640 Speaker 1: that we've set up in this country. And it's it's 282 00:14:54,680 --> 00:14:59,080 Speaker 1: it's perplexing. I think that this marketplace is right for disruption, 283 00:14:59,360 --> 00:15:04,080 Speaker 1: and I'm sort of drawn to transformation and disruption. So 284 00:15:04,600 --> 00:15:07,320 Speaker 1: I became super excited about it once I began to 285 00:15:07,320 --> 00:15:10,080 Speaker 1: peel back the understanding of the business. Right, So you're 286 00:15:10,120 --> 00:15:13,360 Speaker 1: the CEO of a healthcare company. In effect, it does Um, 287 00:15:13,760 --> 00:15:17,320 Speaker 1: you have the physicians business and you also have the 288 00:15:17,360 --> 00:15:20,120 Speaker 1: pharmaceutical business. What do you do to stay healthy because 289 00:15:20,120 --> 00:15:21,720 Speaker 1: you have to be a role model, right. You can't 290 00:15:21,760 --> 00:15:23,840 Speaker 1: look like you're not healthy, right, So how do you 291 00:15:23,880 --> 00:15:26,480 Speaker 1: have to exercise a lot? Or well? First and foremost, 292 00:15:26,520 --> 00:15:28,920 Speaker 1: you know, like I said, my my health examin is 293 00:15:28,960 --> 00:15:31,200 Speaker 1: tomorrow morning. I'll be heading back to Chicago to to 294 00:15:31,240 --> 00:15:33,280 Speaker 1: get that done. So I take care of myself in 295 00:15:33,320 --> 00:15:36,760 Speaker 1: that way. I like supplements, so you know, I take 296 00:15:36,800 --> 00:15:40,040 Speaker 1: my vitamins um daily and then I will tell you 297 00:15:40,080 --> 00:15:41,800 Speaker 1: that I work out three or four times a week 298 00:15:41,840 --> 00:15:45,360 Speaker 1: as best I can, and so I make it a 299 00:15:45,360 --> 00:15:47,760 Speaker 1: priority for you. I think about working out three or 300 00:15:47,800 --> 00:15:50,400 Speaker 1: four times and I actually done. The thing I haven't 301 00:15:50,400 --> 00:15:53,239 Speaker 1: solved though, is sleep and I think that's our biggest opportunity. 302 00:15:53,280 --> 00:15:55,400 Speaker 1: If I get sleep down, maybe I can lay off 303 00:15:55,400 --> 00:15:58,280 Speaker 1: of the supplements alone. Um, you're supposed to get eight 304 00:15:58,280 --> 00:16:01,320 Speaker 1: hours of sleep at night. In a way, don't get anywhere. Okay. 305 00:16:01,520 --> 00:16:03,320 Speaker 1: What would you say is the key to success and 306 00:16:03,520 --> 00:16:06,360 Speaker 1: rising up the corporate world that you would advise people 307 00:16:06,520 --> 00:16:09,640 Speaker 1: they should do. I really advise people as I'm mentoring 308 00:16:09,680 --> 00:16:13,200 Speaker 1: them to look at these roadblocks as opportunities because you're 309 00:16:13,200 --> 00:16:16,360 Speaker 1: going to have them. And I sometimes I get a 310 00:16:16,400 --> 00:16:19,600 Speaker 1: little frustrated because you know, some will you know, people 311 00:16:19,640 --> 00:16:22,520 Speaker 1: that I mentor believe that this is like a conveyor belt, 312 00:16:22,560 --> 00:16:25,400 Speaker 1: like it's just easily going to happen, And you know, 313 00:16:25,480 --> 00:16:28,040 Speaker 1: sometimes you have to look at you know, in my career, 314 00:16:28,080 --> 00:16:32,280 Speaker 1: I took probably three lateral jobs and probably maybe even 315 00:16:32,360 --> 00:16:37,040 Speaker 1: more uh setbacks financially, just to get the development. You know, 316 00:16:37,080 --> 00:16:39,400 Speaker 1: Like I said, I left Kimberly Clark's group president and 317 00:16:39,440 --> 00:16:43,280 Speaker 1: came into Walmart as a regional vice president. But you know, 318 00:16:43,320 --> 00:16:45,680 Speaker 1: it was important for me to learn a new skill set, 319 00:16:46,040 --> 00:16:48,760 Speaker 1: and I hope that this generation is patient enough to 320 00:16:48,760 --> 00:16:51,440 Speaker 1: make those decisions. So you're finishing up your tenth year 321 00:16:51,520 --> 00:16:54,760 Speaker 1: a share of Spellman's board. So what's it like to 322 00:16:54,760 --> 00:16:57,280 Speaker 1: go to the college and become the chairman for ten years? 323 00:16:57,280 --> 00:17:01,080 Speaker 1: And Um, what are the biggest problem that college students 324 00:17:01,080 --> 00:17:04,840 Speaker 1: have at place like Spellman these days? One is affordability. Um, 325 00:17:04,880 --> 00:17:07,879 Speaker 1: the cost of higher education is escalating, and so I 326 00:17:07,880 --> 00:17:10,760 Speaker 1: would say that affordability is one of the issues. And 327 00:17:10,800 --> 00:17:13,320 Speaker 1: then second, if I look at this point in time, 328 00:17:13,400 --> 00:17:16,840 Speaker 1: right now, we have what I will call the pandemic 329 00:17:17,240 --> 00:17:20,800 Speaker 1: UM teenagers attending college right now, and they had a 330 00:17:20,840 --> 00:17:25,680 Speaker 1: lot of social and emotional um impacts, and so many 331 00:17:25,720 --> 00:17:29,160 Speaker 1: college campuses are addressing that with increased counseling because it's 332 00:17:29,320 --> 00:17:32,880 Speaker 1: it's it's real, and what will you hope ultimately your 333 00:17:32,960 --> 00:17:36,200 Speaker 1: legacy to be when you retire forty years from now? 334 00:17:36,640 --> 00:17:39,800 Speaker 1: You know, I hope um, that people can talk about, 335 00:17:40,160 --> 00:17:45,560 Speaker 1: you know, the opportunity they had to work at Walgreens. Um, 336 00:17:45,600 --> 00:17:48,080 Speaker 1: I am you know, I was that person that was 337 00:17:48,160 --> 00:17:50,359 Speaker 1: low on the totem pole that needed to escalate. I 338 00:17:50,400 --> 00:17:53,320 Speaker 1: hope that people can talk about what their experiences where 339 00:17:53,359 --> 00:17:55,440 Speaker 1: as a as an employee. So let me ask you 340 00:17:55,560 --> 00:17:58,040 Speaker 1: what it feels like to be in your situation? Is 341 00:17:58,080 --> 00:18:01,600 Speaker 1: it more disappointing or surprise? Using that of all the 342 00:18:02,280 --> 00:18:05,200 Speaker 1: CEOs and the Fortune five, there are only two female 343 00:18:05,240 --> 00:18:10,520 Speaker 1: African American CEOs, only two you and the CEO of 344 00:18:10,520 --> 00:18:13,320 Speaker 1: of of Teachers is the only other one, I think, 345 00:18:14,040 --> 00:18:17,280 Speaker 1: And so are you surprised at this late date in 346 00:18:17,320 --> 00:18:21,320 Speaker 1: our history, we only have to or disappointed? Well, I'm 347 00:18:21,359 --> 00:18:25,560 Speaker 1: more disappointed than I am surprised. I'm not surprised because 348 00:18:25,560 --> 00:18:27,160 Speaker 1: I know what it took for me to get here, 349 00:18:27,320 --> 00:18:29,920 Speaker 1: and I know the trials and tribulations that I've been 350 00:18:29,920 --> 00:18:33,920 Speaker 1: through and UM, you know, I'm not quite sure of 351 00:18:34,240 --> 00:18:36,919 Speaker 1: a lot of people would want to withstand that, but 352 00:18:37,080 --> 00:18:40,920 Speaker 1: I would tell you that the disappointing part is that, UM, 353 00:18:40,920 --> 00:18:44,240 Speaker 1: this is just is totally ridiculous that there's only two 354 00:18:44,320 --> 00:18:46,680 Speaker 1: of us. UM. I think you know, it's going to 355 00:18:46,800 --> 00:18:51,119 Speaker 1: go beyond mentoring and sponsoring. It's it's pipeline, you know, 356 00:18:51,160 --> 00:18:57,560 Speaker 1: filling the pipeline effectively getting people of different races in 357 00:18:58,160 --> 00:19:02,040 Speaker 1: operating roles. UM, having the confidence that you know that 358 00:19:02,080 --> 00:19:04,679 Speaker 1: they can do it, because they absolutely can. So in 359 00:19:04,720 --> 00:19:07,800 Speaker 1: your career, what has been a bigger problem being a 360 00:19:07,840 --> 00:19:12,399 Speaker 1: female or being African American or neither? You know, I 361 00:19:12,440 --> 00:19:18,560 Speaker 1: would have to say being African American. UM. I think that, UM, 362 00:19:18,600 --> 00:19:23,240 Speaker 1: it is still you know, a an issue in our 363 00:19:23,359 --> 00:19:26,680 Speaker 1: environment to accept people of different races more so than 364 00:19:26,720 --> 00:19:29,640 Speaker 1: it is gender. UM. I think I've seen a lot 365 00:19:29,680 --> 00:19:32,800 Speaker 1: of progress with women in corporate American and I'd like 366 00:19:32,840 --> 00:19:35,119 Speaker 1: to see more progress with people of color. So as 367 00:19:35,119 --> 00:19:37,840 Speaker 1: we talk today, you're in Washington, d C. I presume 368 00:19:37,880 --> 00:19:40,280 Speaker 1: you're here to meet with government officials to some extent. 369 00:19:40,880 --> 00:19:43,639 Speaker 1: Do you find that enough uplifting experience when you do that? 370 00:19:46,320 --> 00:19:49,879 Speaker 1: You know, I find I find, UM, quite a few 371 00:19:49,920 --> 00:19:52,359 Speaker 1: teachable moments for both of us. You know, I try 372 00:19:52,400 --> 00:19:54,679 Speaker 1: and bring the real life experience of health care to 373 00:19:54,800 --> 00:19:59,000 Speaker 1: legislation so that when the right um decisions are in 374 00:19:59,040 --> 00:20:01,560 Speaker 1: front of them, they make decisions. So what is the 375 00:20:01,560 --> 00:20:04,640 Speaker 1: principal thing that they, let's say the drug store industry 376 00:20:04,640 --> 00:20:07,720 Speaker 1: would like to have the Congress, do you know? First 377 00:20:07,720 --> 00:20:09,639 Speaker 1: and foremost, you know, I would love to see our 378 00:20:09,640 --> 00:20:12,040 Speaker 1: pharmacists to operate at the top of their license and 379 00:20:12,080 --> 00:20:15,320 Speaker 1: so for them to pass legislation that will allow pharmacists 380 00:20:15,320 --> 00:20:17,679 Speaker 1: to both test and treat so that there's not a 381 00:20:17,720 --> 00:20:20,320 Speaker 1: second step. And you know, just imagine a mom who 382 00:20:20,320 --> 00:20:23,040 Speaker 1: has to take a child out of school and take 383 00:20:23,080 --> 00:20:25,400 Speaker 1: them to pick up a prescription, only to find out 384 00:20:25,440 --> 00:20:27,119 Speaker 1: that the child is still sick and go back to 385 00:20:27,160 --> 00:20:29,920 Speaker 1: the doctor. So if it's an ear infection strip through, 386 00:20:30,320 --> 00:20:32,200 Speaker 1: we can do a test in the store to figure 387 00:20:32,240 --> 00:20:35,120 Speaker 1: out and then pass on the prescription and in the 388 00:20:35,160 --> 00:20:39,440 Speaker 1: recovery period is smoother. And every legislation that we absolutely do, yes, 389 00:20:40,160 --> 00:20:42,480 Speaker 1: And do you meet people from the administration as well 390 00:20:42,560 --> 00:20:45,919 Speaker 1: or I do you know? Most recently, Um, there's members 391 00:20:45,960 --> 00:20:49,960 Speaker 1: of Senate that our primary care physicians and so I 392 00:20:50,359 --> 00:20:52,359 Speaker 1: know who they are, so I meet with them regularly 393 00:20:52,400 --> 00:20:55,200 Speaker 1: because they understand its best and help us carry them 394 00:20:55,520 --> 00:20:59,480 Speaker 1: the message, you know throughout. So your competitor, principal want 395 00:20:59,480 --> 00:21:01,880 Speaker 1: to she be us? I think probably the largest competitor. 396 00:21:01,920 --> 00:21:05,440 Speaker 1: Some people would say, Um, if if if CBS is 397 00:21:05,560 --> 00:21:08,200 Speaker 1: right here and Walgreens is right there, and I can 398 00:21:08,240 --> 00:21:10,359 Speaker 1: go to either one, why should I go to Walgreens 399 00:21:10,480 --> 00:21:12,520 Speaker 1: ver CVS? I could pick either one? What what? Why 400 00:21:12,520 --> 00:21:14,800 Speaker 1: are you better than? So glad you asked me that question. 401 00:21:15,280 --> 00:21:20,840 Speaker 1: The you know, I believe our customer experience model is 402 00:21:21,320 --> 00:21:25,520 Speaker 1: UM stronger. I think that when you walk into a 403 00:21:25,520 --> 00:21:27,760 Speaker 1: Walgreen store, you may not have this happen to you 404 00:21:27,800 --> 00:21:30,560 Speaker 1: every time, but I think you get a nice greeting 405 00:21:30,640 --> 00:21:34,000 Speaker 1: from our cashiers. And I think our pharmacists are second 406 00:21:34,040 --> 00:21:36,480 Speaker 1: to none. If you walk into a Walgreens today, but 407 00:21:36,560 --> 00:21:39,119 Speaker 1: they know you. It depends if I worked out that 408 00:21:39,160 --> 00:21:45,040 Speaker 1: morning now, because they don't recognize me. But um, sometimes no, 409 00:21:45,280 --> 00:21:48,520 Speaker 1: sometimes yes, um. And sometimes I can hear them say 410 00:21:48,560 --> 00:21:51,320 Speaker 1: that I'm in the store. You know, I can hear chattering. 411 00:21:51,480 --> 00:21:53,600 Speaker 1: So they said, So you walk into a store, though, 412 00:21:53,680 --> 00:21:56,040 Speaker 1: and if you don't like something, you call the manager 413 00:21:56,040 --> 00:21:57,960 Speaker 1: and say this isn't good or do you just kind 414 00:21:57,960 --> 00:21:59,760 Speaker 1: of tell them when you get back to the office. 415 00:21:59,800 --> 00:22:01,639 Speaker 1: So really, what I do is I take a picture 416 00:22:01,680 --> 00:22:03,920 Speaker 1: of it, and I send it back to my team 417 00:22:03,960 --> 00:22:06,679 Speaker 1: at the office and say, I wonder why this is happening, right, 418 00:22:06,760 --> 00:22:10,240 Speaker 1: because usually it's a decision we've made that is causing 419 00:22:10,280 --> 00:22:12,440 Speaker 1: something to happen. Nine times out of ten, it's something 420 00:22:12,520 --> 00:22:15,000 Speaker 1: we've done versus what the stores done. So if you 421 00:22:15,040 --> 00:22:16,960 Speaker 1: need a prescription, do you have to wait in line? 422 00:22:17,160 --> 00:22:19,080 Speaker 1: Or I do I have to wait in line? Wait 423 00:22:19,080 --> 00:22:21,359 Speaker 1: in line? I do you ever say I'm the CEO 424 00:22:21,400 --> 00:22:25,240 Speaker 1: of this company, I'm waiting in line? Absolutely not No, 425 00:22:25,520 --> 00:22:28,480 Speaker 1: But usually there's not too much of a line. So 426 00:22:29,040 --> 00:22:31,640 Speaker 1: but I and I know the best hours to show 427 00:22:31,720 --> 00:22:34,359 Speaker 1: up to. Obviously, you've had an incredible career. Your parents 428 00:22:34,359 --> 00:22:37,080 Speaker 1: did Your parents lived to see your success. You know, 429 00:22:37,160 --> 00:22:40,879 Speaker 1: it's interesting, Um, if I could describe my dad, my 430 00:22:40,960 --> 00:22:44,119 Speaker 1: dad would define my success as what I did in 431 00:22:44,440 --> 00:22:47,240 Speaker 1: my you know, throughout my education. My dad was at 432 00:22:47,480 --> 00:22:50,760 Speaker 1: father that showed up to everything. If I was getting 433 00:22:50,800 --> 00:22:53,119 Speaker 1: the yellow ribbon and not the gold ribbon, he was 434 00:22:53,160 --> 00:22:57,160 Speaker 1: still there rooting me on. So he really knew who 435 00:22:57,200 --> 00:23:00,480 Speaker 1: I was as an individual. You know. He we talked 436 00:23:00,520 --> 00:23:03,879 Speaker 1: about that a lot. He passed away six weeks before 437 00:23:03,880 --> 00:23:09,600 Speaker 1: I finished Spellman, and he we had conversations. Um, he 438 00:23:09,640 --> 00:23:11,439 Speaker 1: saw something in me and he let me know that. 439 00:23:11,480 --> 00:23:14,040 Speaker 1: So I think he is looking down. I think he 440 00:23:14,119 --> 00:23:16,239 Speaker 1: kind of knew something good was going to happen. My 441 00:23:16,280 --> 00:23:19,440 Speaker 1: mom definitely lived through a good part of this. UM. 442 00:23:19,520 --> 00:23:22,560 Speaker 1: And then my siblings are sharing in, you know, the 443 00:23:22,560 --> 00:23:24,800 Speaker 1: the excitement in our family. But your siblings, you were 444 00:23:24,800 --> 00:23:27,200 Speaker 1: the youngest. Your siblings say, well, when we were beating 445 00:23:27,200 --> 00:23:28,840 Speaker 1: you up, we didn't really mean it. Oh yeah, the 446 00:23:28,920 --> 00:23:32,080 Speaker 1: days my brother right right, the days my brother would 447 00:23:32,119 --> 00:23:35,560 Speaker 1: throw me across the room. Yes, but we're very close 448 00:23:35,680 --> 00:23:39,080 Speaker 1: now and they have the wait in line for prescription. 449 00:23:42,000 --> 00:23:44,560 Speaker 1: So sometimes head hunters have called you and said, would 450 00:23:44,560 --> 00:23:46,280 Speaker 1: you be interested in this job or that? If a 451 00:23:46,320 --> 00:23:49,399 Speaker 1: headhunter called you now for another corporate job, You're no, 452 00:23:49,920 --> 00:23:53,800 Speaker 1: I would not. I really truly think this is the 453 00:23:53,840 --> 00:23:56,640 Speaker 1: culmination of everything I've done in my life is coming 454 00:23:56,680 --> 00:24:00,000 Speaker 1: to bear right now. This is what I want to do. UM. 455 00:24:00,000 --> 00:24:05,159 Speaker 1: I'm being we're being very intentional about impacting medically underserved communities. 456 00:24:05,160 --> 00:24:08,800 Speaker 1: That's important to me. Thanks. For listening to hear more 457 00:24:08,840 --> 00:24:11,879 Speaker 1: of my interviews, You can subscribe and download my podcast 458 00:24:11,960 --> 00:24:14,639 Speaker 1: on Spotify, Apple, or wherever you listen.