1 00:00:00,200 --> 00:00:03,080 Speaker 1: Ron Ananian radiator cap is in my top ten list 2 00:00:03,120 --> 00:00:05,600 Speaker 1: of It's like my Rodney danger Field list of things 3 00:00:05,600 --> 00:00:09,360 Speaker 1: in auto repair. They get the least amount of respect. 4 00:00:09,720 --> 00:00:12,080 Speaker 1: I'm going to try and forget you said that, the 5 00:00:12,119 --> 00:00:15,600 Speaker 1: Car Doctor. I really understand why nobody trusts mechanics. And 6 00:00:15,600 --> 00:00:17,360 Speaker 1: the more I'm in this, the more I look at this, 7 00:00:17,400 --> 00:00:19,200 Speaker 1: and the more I talk to guys in this business, 8 00:00:19,320 --> 00:00:21,759 Speaker 1: the more I understand why people don't trust the mechanics. 9 00:00:21,760 --> 00:00:24,919 Speaker 1: Mechanics do it to themselves. Welcome to the radio home 10 00:00:25,000 --> 00:00:29,520 Speaker 1: of Ron Ananian, the Car Doctor, since this is where 11 00:00:29,600 --> 00:00:33,440 Speaker 1: car owners the world overturned to for their definitive opinion 12 00:00:33,520 --> 00:00:37,440 Speaker 1: on automotive repair. If your mechanics giving you a busy signal, 13 00:00:37,600 --> 00:00:40,960 Speaker 1: pick up the phone and call in the garage orders 14 00:00:41,040 --> 00:00:43,080 Speaker 1: are open, but I am here to take your calls 15 00:00:43,360 --> 00:00:48,320 Speaker 1: at eight five, and now we activate the code of silence. 16 00:00:48,520 --> 00:00:56,560 Speaker 1: He running. I think when I'm sitting in that mechanics 17 00:00:56,600 --> 00:01:00,520 Speaker 1: old age home and thinking about repairing car for a living, 18 00:01:00,520 --> 00:01:02,800 Speaker 1: and someone says, what was your hardest for car to repair? 19 00:01:02,960 --> 00:01:06,840 Speaker 1: What was the hardest thing about cars to repair? I'll 20 00:01:06,840 --> 00:01:09,240 Speaker 1: always have to talk about this, and that is the 21 00:01:09,440 --> 00:01:13,440 Speaker 1: zen of auto repair and seeing what's not there, but 22 00:01:13,560 --> 00:01:16,119 Speaker 1: what you know is wrong with the vehicle without even 23 00:01:16,200 --> 00:01:18,240 Speaker 1: knowing it. Hello and welcome Ron and any in the 24 00:01:18,280 --> 00:01:21,440 Speaker 1: Car Doctor here at zero nine nine zero zero, here 25 00:01:21,440 --> 00:01:23,800 Speaker 1: to take your calls, answer your questions, whatever you might 26 00:01:23,800 --> 00:01:25,880 Speaker 1: be going on or have going on with your automobile. 27 00:01:26,040 --> 00:01:28,479 Speaker 1: If it's a problem, give us a shout, we'll glad 28 00:01:28,520 --> 00:01:30,240 Speaker 1: to talk to you about it. There was more information 29 00:01:30,280 --> 00:01:33,600 Speaker 1: about this radio show at Car Doctor show dot com, 30 00:01:33,600 --> 00:01:36,160 Speaker 1: our website. You can also find links there to tune in. 31 00:01:36,520 --> 00:01:40,240 Speaker 1: I heeart dot com, iTunes dot com and soon coming 32 00:01:40,280 --> 00:01:43,520 Speaker 1: to I Understand Google Plus Google Podcasting. We just signed 33 00:01:43,560 --> 00:01:45,800 Speaker 1: up for that as well. Whence Google launches, it will 34 00:01:45,840 --> 00:01:49,680 Speaker 1: be one of the first podcasters Google Play. Thank you, Tony, 35 00:01:49,960 --> 00:01:52,280 Speaker 1: and we'll be talking about that as well. So that's 36 00:01:52,360 --> 00:01:57,440 Speaker 1: upcoming auto repair, you know. And this is the repair 37 00:01:57,440 --> 00:01:59,520 Speaker 1: of the week, and I thought it was justifiable because 38 00:01:59,520 --> 00:02:02,200 Speaker 1: of what it turns into if you listen to the story. 39 00:02:02,520 --> 00:02:04,760 Speaker 1: Had a customer bring me a two thousand five Christler 40 00:02:04,800 --> 00:02:07,760 Speaker 1: Town and Country minivan this week for a heater problem. 41 00:02:07,800 --> 00:02:11,919 Speaker 1: There was no heat output and I inquired with a 42 00:02:11,960 --> 00:02:14,120 Speaker 1: where and the wind I kind of remembered this. He's 43 00:02:14,160 --> 00:02:18,240 Speaker 1: a regular customer. And his explanation to me was it 44 00:02:18,320 --> 00:02:22,200 Speaker 1: has no heat. And I said, didn't we block off 45 00:02:22,280 --> 00:02:24,560 Speaker 1: the heater core in this car? And he said we did, 46 00:02:25,040 --> 00:02:29,359 Speaker 1: but he reconnected the hoses and it wasn't it wasn't leaking, 47 00:02:29,360 --> 00:02:32,440 Speaker 1: But he has no heat. And I'm thinking, how do 48 00:02:32,560 --> 00:02:37,520 Speaker 1: we go from a dripping heat or core to no 49 00:02:37,680 --> 00:02:41,880 Speaker 1: heat and no leak? But it doesn't work the zen 50 00:02:41,960 --> 00:02:43,919 Speaker 1: of auto repair. You've got to see what's not there. 51 00:02:43,960 --> 00:02:45,839 Speaker 1: But what you know, there's something wrong and it's never 52 00:02:45,840 --> 00:02:48,880 Speaker 1: what you think it is. Quite so I started to 53 00:02:48,919 --> 00:02:51,960 Speaker 1: diagnose it, well, to diagnose this. I there is no 54 00:02:52,040 --> 00:02:56,760 Speaker 1: leak and there was no heat output, and something said, 55 00:02:56,800 --> 00:02:59,520 Speaker 1: you know, let's backflush the core. I attempted to backflush 56 00:02:59,560 --> 00:03:02,679 Speaker 1: the heater core, but looking in the overflow bottle, I 57 00:03:02,720 --> 00:03:05,560 Speaker 1: could see the brown residue of something googy and ugly, 58 00:03:06,000 --> 00:03:08,400 Speaker 1: and I went, I'm not getting the whole story here. 59 00:03:08,480 --> 00:03:12,639 Speaker 1: Somebody's added something to this cooling system. Somebody has contaminated 60 00:03:12,639 --> 00:03:14,640 Speaker 1: the system. And an attempt to do a cheap repair 61 00:03:15,040 --> 00:03:18,200 Speaker 1: and do the band aid on the broken leg, let's 62 00:03:18,200 --> 00:03:20,400 Speaker 1: take a look at the heater core. Well, you know 63 00:03:20,400 --> 00:03:22,120 Speaker 1: where the engineers put the heater core in a two 64 00:03:22,160 --> 00:03:25,520 Speaker 1: thousand five Chrystler Town and Country. They really expected it 65 00:03:25,560 --> 00:03:27,919 Speaker 1: to go bed. They really did, because they put it 66 00:03:27,960 --> 00:03:30,839 Speaker 1: in the worst possible spot. The only thing they could 67 00:03:30,880 --> 00:03:33,640 Speaker 1: have done to make it worse would be to take 68 00:03:33,639 --> 00:03:35,560 Speaker 1: the front fenders off the car in order to get 69 00:03:35,560 --> 00:03:38,560 Speaker 1: the core at well, it's probably not quite that bed. 70 00:03:39,320 --> 00:03:43,600 Speaker 1: The heater core is down by the gas pedal. So 71 00:03:44,440 --> 00:03:46,400 Speaker 1: you know, now I'm not a big guy, but I'm 72 00:03:46,400 --> 00:03:48,880 Speaker 1: not a tiny guy either. You gotta get my two 73 00:03:48,920 --> 00:03:52,360 Speaker 1: hundred twenty pound frame wedge down between the seat, the 74 00:03:52,440 --> 00:03:55,600 Speaker 1: door post on this side, the steering wheel above me, 75 00:03:55,640 --> 00:03:58,400 Speaker 1: and you've got to kind of get yourself in there. 76 00:03:59,000 --> 00:04:01,640 Speaker 1: And you know, you're working with your railbows jammed up 77 00:04:01,640 --> 00:04:03,440 Speaker 1: and you're trying to and you gotta the little slip 78 00:04:03,560 --> 00:04:05,840 Speaker 1: thirty seconds and you take the cover off, and then 79 00:04:05,880 --> 00:04:08,320 Speaker 1: you gotta take and disconnect the steering shift, the brake 80 00:04:08,400 --> 00:04:13,320 Speaker 1: booster push rod, the gas pedal has to be flattened out, 81 00:04:13,800 --> 00:04:16,240 Speaker 1: and the front valance panel for the dish, and then 82 00:04:16,240 --> 00:04:18,200 Speaker 1: the heater core slides right out. How hard could it be? 83 00:04:19,320 --> 00:04:24,240 Speaker 1: The heater core was plugged solid. I mean, it was 84 00:04:24,320 --> 00:04:27,119 Speaker 1: just packed with whatever this brown you know, the bars 85 00:04:27,200 --> 00:04:30,880 Speaker 1: leak type cooling system, seiler, whatever it was. It did 86 00:04:30,880 --> 00:04:33,960 Speaker 1: a great job of plugging the heater system. Now the 87 00:04:34,040 --> 00:04:37,520 Speaker 1: problem is, how do I put this fo heater core, 88 00:04:38,320 --> 00:04:41,120 Speaker 1: the new one in the vehicle, knowing that the system 89 00:04:41,160 --> 00:04:45,000 Speaker 1: is so badly contaminated it ruined the old core. Sometimes 90 00:04:45,560 --> 00:04:49,480 Speaker 1: the short term repair does long term damage and it's 91 00:04:49,480 --> 00:04:52,800 Speaker 1: a bigger problem. So what I ended up doing was 92 00:04:52,839 --> 00:04:55,880 Speaker 1: I hooked up to flush hoses to the heater hoses 93 00:04:55,880 --> 00:04:58,760 Speaker 1: where they came into the into the vehicle, and I 94 00:04:58,800 --> 00:05:01,640 Speaker 1: reverse flush the entire our system out one hose you know, 95 00:05:01,680 --> 00:05:04,520 Speaker 1: water in, one hose out and around and I ran 96 00:05:04,560 --> 00:05:06,760 Speaker 1: them both until they were clear or as clear as 97 00:05:06,800 --> 00:05:09,920 Speaker 1: I could get them, and then I proceeded to hook 98 00:05:09,960 --> 00:05:12,359 Speaker 1: it up. And it added time to the bill, and 99 00:05:12,400 --> 00:05:15,600 Speaker 1: it added costs to the bill. And that's not so 100 00:05:15,680 --> 00:05:19,120 Speaker 1: much the point. The point is, if you bool around 101 00:05:19,200 --> 00:05:22,560 Speaker 1: and make changes like that, write it down, have the 102 00:05:22,600 --> 00:05:25,720 Speaker 1: common decency not to put the mechanic in the dark. 103 00:05:25,760 --> 00:05:27,920 Speaker 1: Because if I was the new guy, you know, and 104 00:05:27,920 --> 00:05:30,159 Speaker 1: I've gotten calls like that on this radio show where 105 00:05:30,160 --> 00:05:31,640 Speaker 1: somebody will call up and say, you know, I took 106 00:05:31,640 --> 00:05:34,599 Speaker 1: my car to this mechanic, and you know, I told 107 00:05:34,680 --> 00:05:36,080 Speaker 1: him it was a heat or core, but he wanted 108 00:05:36,120 --> 00:05:38,200 Speaker 1: to go through all these tests, or he put a 109 00:05:38,240 --> 00:05:40,440 Speaker 1: heat or core in it because it didn't have heat. 110 00:05:40,480 --> 00:05:44,159 Speaker 1: But then something else went wrong, and it's usually tied 111 00:05:44,200 --> 00:05:47,839 Speaker 1: back to somebody did something that didn't tell somebody, and 112 00:05:47,880 --> 00:05:52,080 Speaker 1: it becomes a whole problem unto itself. By the way, 113 00:05:52,120 --> 00:05:55,040 Speaker 1: the heater core kit show you where Chrysler's head is at. 114 00:05:55,520 --> 00:05:57,640 Speaker 1: It's a two part kit. You buy the core separate, 115 00:05:57,680 --> 00:06:00,600 Speaker 1: you buy the heater tubes separate as well. There are 116 00:06:00,600 --> 00:06:02,560 Speaker 1: two aluminum heater tubes that come out of the core 117 00:06:02,880 --> 00:06:05,240 Speaker 1: and snake their way around to come out through the firewall. 118 00:06:05,960 --> 00:06:11,480 Speaker 1: The heat or tubes to aluminum tubes probably ten inches 119 00:06:11,520 --> 00:06:17,320 Speaker 1: apiece long, ten inches long. The heater tubes were four 120 00:06:17,720 --> 00:06:20,000 Speaker 1: and fifty dollars for the pair. They were more money 121 00:06:20,000 --> 00:06:23,760 Speaker 1: than the heater core kit, which had gaskets and plastic 122 00:06:23,800 --> 00:06:26,599 Speaker 1: panels and switches and knobs and dials and all the 123 00:06:26,640 --> 00:06:27,880 Speaker 1: things you need to do to make it. Because it 124 00:06:27,880 --> 00:06:29,880 Speaker 1: was a little bit of a retro type of an upgrade. 125 00:06:29,880 --> 00:06:32,000 Speaker 1: They must have had a bolton on this somewhere that 126 00:06:32,040 --> 00:06:35,480 Speaker 1: we couldn't find talking about problems with installation, and they 127 00:06:35,480 --> 00:06:42,040 Speaker 1: were trying to make it easier. Bottom line is, every 128 00:06:42,040 --> 00:06:45,560 Speaker 1: repair needs a diagnosis, even the simple ones. When I 129 00:06:45,640 --> 00:06:48,160 Speaker 1: was done with the two thousand five town in country, 130 00:06:48,160 --> 00:06:51,479 Speaker 1: the new heater core, the flushing fresh coolant, a radiator cap, 131 00:06:51,520 --> 00:06:54,000 Speaker 1: the radiator cap was coming off in pieces. Put a 132 00:06:54,000 --> 00:06:57,600 Speaker 1: fresh stamp radiator cap on there, naturally, to make sure 133 00:06:57,640 --> 00:07:00,880 Speaker 1: that the system maintains even pressure, and it worked like 134 00:07:00,920 --> 00:07:03,800 Speaker 1: a charm. When I saw the customer, I said, you know, Dave, 135 00:07:03,880 --> 00:07:06,720 Speaker 1: I said, I don't understand something didn't just start out 136 00:07:06,760 --> 00:07:09,480 Speaker 1: as a leak, and where the bars lead come from? 137 00:07:09,680 --> 00:07:12,280 Speaker 1: Oh you know now that you say that, yeah, he goes. 138 00:07:12,600 --> 00:07:14,960 Speaker 1: I remember putting some cooling system sealer in there when 139 00:07:14,960 --> 00:07:18,080 Speaker 1: I hooked the coreback up because she needed heat, and 140 00:07:18,120 --> 00:07:20,520 Speaker 1: it worked, but not for very long. And then we 141 00:07:20,640 --> 00:07:22,600 Speaker 1: drove around for the past three years with no heat 142 00:07:22,600 --> 00:07:26,640 Speaker 1: and finally decided we couldn't take it anymore. And and 143 00:07:26,880 --> 00:07:28,960 Speaker 1: that just amazed me too, because you went three years 144 00:07:28,960 --> 00:07:30,600 Speaker 1: without heat, and now that it's got two or thousand 145 00:07:30,600 --> 00:07:32,760 Speaker 1: miles on it on its last legs, Now we're going 146 00:07:32,800 --> 00:07:36,640 Speaker 1: to fix the heat. So just be mindful. We're going 147 00:07:36,680 --> 00:07:39,240 Speaker 1: into winter, and I want you to be aware of 148 00:07:39,280 --> 00:07:40,800 Speaker 1: if your heat is not working what you might have 149 00:07:40,840 --> 00:07:43,120 Speaker 1: to do to go through and fix it. Be mindful 150 00:07:42,960 --> 00:07:45,360 Speaker 1: also that if you do make modifications and changes to 151 00:07:45,400 --> 00:07:49,040 Speaker 1: the car, think about what it is that you're doing. 152 00:07:49,200 --> 00:07:52,840 Speaker 1: Write things down. I'm wiring up a set of backup 153 00:07:52,920 --> 00:07:57,400 Speaker 1: lights right now Chevy Silverado and customers supplied the kit 154 00:07:57,480 --> 00:08:00,000 Speaker 1: and we're mounting him nice nice figured out where to 155 00:08:00,000 --> 00:08:02,720 Speaker 1: with the lights and everything. Everything is a custom installation 156 00:08:02,760 --> 00:08:05,760 Speaker 1: and making that kit work with the existing technology that's 157 00:08:05,800 --> 00:08:09,600 Speaker 1: in Silverado is a little bit of a workaround, and 158 00:08:09,640 --> 00:08:12,480 Speaker 1: I'm documenting everything along the way. When I hand Eddie 159 00:08:12,520 --> 00:08:14,560 Speaker 1: his truck keys next week and give it back to him, 160 00:08:14,840 --> 00:08:19,440 Speaker 1: he's gonna get in in a description and a little 161 00:08:19,440 --> 00:08:22,240 Speaker 1: written this goes to this, this went to that, and 162 00:08:22,360 --> 00:08:24,040 Speaker 1: here are the fuses you need to be aware of. 163 00:08:24,080 --> 00:08:26,760 Speaker 1: So if this fuse fails, even though the factory diagram 164 00:08:26,800 --> 00:08:30,400 Speaker 1: doesn't mention it, Ron's diagram will, And that's what's important. 165 00:08:30,840 --> 00:08:33,120 Speaker 1: You've got to be aware that when you modify something 166 00:08:33,120 --> 00:08:35,760 Speaker 1: on a car, even from pouring in some simple cooling 167 00:08:35,760 --> 00:08:39,439 Speaker 1: system sealer, even when you do that, it can still 168 00:08:39,480 --> 00:08:42,640 Speaker 1: be a problem because as time goes by, the mind 169 00:08:42,679 --> 00:08:46,280 Speaker 1: doesn't always remember, and you forget and it becomes an 170 00:08:46,280 --> 00:08:48,600 Speaker 1: issue when it comes time for repair and gets who 171 00:08:48,600 --> 00:08:52,520 Speaker 1: gets stuck holding the boot the mechanic working on the car. Hello, 172 00:08:52,559 --> 00:08:54,400 Speaker 1: and welcome Ron and Ady in the Car Doctor Here 173 00:08:54,400 --> 00:08:57,800 Speaker 1: here to work on your car. Five five zero nine 174 00:08:57,880 --> 00:09:00,280 Speaker 1: zero zero, Here to take care of whatever as you've 175 00:09:00,280 --> 00:09:02,040 Speaker 1: got going on under the hood and giving you some 176 00:09:02,640 --> 00:09:05,240 Speaker 1: giving you some grief, some stop and go problems. Perhaps 177 00:09:05,440 --> 00:09:07,800 Speaker 1: there's more information about this radio show car Doctor Show 178 00:09:07,840 --> 00:09:10,000 Speaker 1: dot com. If you need me during the week, it's 179 00:09:10,200 --> 00:09:12,880 Speaker 1: Ron at car Doctor Show dot com, and I'll be 180 00:09:12,880 --> 00:09:14,520 Speaker 1: glad to be here for you and talk to you 181 00:09:14,559 --> 00:09:16,720 Speaker 1: about your car problem. Coming up down around the bottom 182 00:09:16,720 --> 00:09:18,680 Speaker 1: of the hour, we're gonna be welcoming back Tim McDonald. 183 00:09:18,679 --> 00:09:21,280 Speaker 1: There's a couple of features in Mitchell Manager I want 184 00:09:21,320 --> 00:09:23,280 Speaker 1: to talk to him about, and we always like to 185 00:09:23,280 --> 00:09:26,040 Speaker 1: talk to Tim. We highlight the folks over at Mitchell 186 00:09:26,080 --> 00:09:28,480 Speaker 1: in terms of their repair shops, software and what they're 187 00:09:28,520 --> 00:09:32,160 Speaker 1: doing bringing repair shops forward into this century both in 188 00:09:32,240 --> 00:09:36,400 Speaker 1: technology and repair information. So Tim will be stopping by 189 00:09:36,400 --> 00:09:38,040 Speaker 1: the garage that's down around the bottom of the hour, 190 00:09:38,080 --> 00:09:39,679 Speaker 1: But we are going to open the garage doors when 191 00:09:39,679 --> 00:10:07,000 Speaker 1: the car doctor returns right after this plug back. Why 192 00:10:07,000 --> 00:10:08,600 Speaker 1: don't any of the car Let's do a quick piece 193 00:10:08,640 --> 00:10:10,800 Speaker 1: of email. This comes to us from Ernie in North Carolina. 194 00:10:10,880 --> 00:10:14,760 Speaker 1: Dear car doctor, I've got a late model. What is this? 195 00:10:15,600 --> 00:10:18,120 Speaker 1: He misspells this word. Oh this is this is a 196 00:10:18,240 --> 00:10:21,240 Speaker 1: late model BMW Okay, that's what Ernie's talking about. And 197 00:10:21,280 --> 00:10:23,360 Speaker 1: it's got a spark knock problem, or it had a 198 00:10:23,400 --> 00:10:26,079 Speaker 1: spark knock problem, Ernie says. And he just wanted to 199 00:10:26,160 --> 00:10:28,600 Speaker 1: let me know that he narrowed it down to spark plugs. 200 00:10:28,600 --> 00:10:31,560 Speaker 1: He replaced the spark plugs with dense so I RIDI 201 00:10:31,640 --> 00:10:33,280 Speaker 1: um t t s that he hears me talking about. 202 00:10:33,360 --> 00:10:35,160 Speaker 1: He wanted to let me know that the problem went away. 203 00:10:35,440 --> 00:10:39,480 Speaker 1: Could I tell him why? Ernie, North Carolina? Um, Ernie, listen, 204 00:10:39,600 --> 00:10:43,079 Speaker 1: the deal is this in that, Yes, spark plugs can 205 00:10:43,160 --> 00:10:45,400 Speaker 1: cause a knock that can cause all sorts of ignition issues. 206 00:10:45,440 --> 00:10:47,960 Speaker 1: You don't you fail to mention. You gotta get some 207 00:10:48,000 --> 00:10:50,920 Speaker 1: handwriting here, Ernie. This is um. This is tough. You 208 00:10:50,920 --> 00:10:53,679 Speaker 1: could be a doctor. Um. You failed to mention the 209 00:10:53,720 --> 00:10:56,199 Speaker 1: exact year of the car. But you know, spark plug 210 00:10:56,280 --> 00:11:00,160 Speaker 1: technology is such that plugs that are warm, plugs that 211 00:11:00,400 --> 00:11:03,880 Speaker 1: are partially foul, plugs that don't have the proper heat 212 00:11:04,000 --> 00:11:05,679 Speaker 1: range of a bunch of factors that go into it 213 00:11:05,960 --> 00:11:09,040 Speaker 1: can create all sorts of performance issues. One of the 214 00:11:09,120 --> 00:11:11,320 Speaker 1: nice things about the dens o iridiums, about the T 215 00:11:11,440 --> 00:11:15,120 Speaker 1: T plugs is they are a very exact spark plug 216 00:11:15,480 --> 00:11:18,240 Speaker 1: by the sense that they are designed for heat range, 217 00:11:18,280 --> 00:11:22,760 Speaker 1: they're designed for application, and they generally do make a 218 00:11:22,800 --> 00:11:25,439 Speaker 1: better sandwich, so to speak. I'm not surprised that you're 219 00:11:25,440 --> 00:11:27,800 Speaker 1: seeing the spark not go away and you're also seeing 220 00:11:27,800 --> 00:11:31,080 Speaker 1: a performance increase. But um, that's that's part and parcel 221 00:11:31,080 --> 00:11:33,000 Speaker 1: of the product. I would say. The reason the problem 222 00:11:33,040 --> 00:11:36,480 Speaker 1: is solved is that the plugs themselves were worn. The 223 00:11:36,640 --> 00:11:39,640 Speaker 1: reason also that you're seeing better performance out of the 224 00:11:39,720 --> 00:11:42,320 Speaker 1: vehicle is because it's dense iridium T T s and 225 00:11:42,559 --> 00:11:45,400 Speaker 1: all that they do. They are a better spark plug. So, um, 226 00:11:45,720 --> 00:11:48,640 Speaker 1: thanks for letting us and sharing off all that. But um, 227 00:11:49,120 --> 00:11:52,560 Speaker 1: simple answer, better plug. Let's get over the phone's Gary Oakland, Maine, 228 00:11:52,840 --> 00:11:56,720 Speaker 1: see what's going on here with some questions about engine flush? Yes, Gary, 229 00:11:56,720 --> 00:11:59,120 Speaker 1: how can I help you sir, I've got a all 230 00:11:59,200 --> 00:12:04,320 Speaker 1: nine Tahoe hybrid, a hundred and one thousand miles. Uh. 231 00:12:04,440 --> 00:12:09,839 Speaker 1: Two of cylinders had UH filed the plugs, did a 232 00:12:09,880 --> 00:12:13,040 Speaker 1: compression test. One's got fifty and the other's got eight. 233 00:12:13,559 --> 00:12:15,880 Speaker 1: And I guess my question to you is, I heard 234 00:12:15,880 --> 00:12:20,640 Speaker 1: you talking about using break fluid as an engine UH 235 00:12:20,800 --> 00:12:24,480 Speaker 1: cleaner flush, and UH, I didn't know if that might 236 00:12:24,600 --> 00:12:29,319 Speaker 1: be varnished the cylinder rings. I would think you've got 237 00:12:29,360 --> 00:12:31,760 Speaker 1: a burnt valve or two here, Gary, what were the 238 00:12:31,760 --> 00:12:36,080 Speaker 1: compression readings again, one was fifty and one was Yeah, 239 00:12:36,120 --> 00:12:39,079 Speaker 1: you know, fifty and eighty is quite a varnished ring. 240 00:12:39,600 --> 00:12:42,640 Speaker 1: It would be very difficult to determine. You can approach 241 00:12:42,720 --> 00:12:44,280 Speaker 1: this one of two ways. And let me ask what 242 00:12:44,320 --> 00:12:49,840 Speaker 1: were the others? Uh normal one thirties, I guess. But 243 00:12:49,880 --> 00:12:52,720 Speaker 1: you've got two low cylinders and they were cylinders numbers 244 00:12:52,800 --> 00:12:56,720 Speaker 1: which they if you they were on the left bank 245 00:12:56,800 --> 00:12:58,760 Speaker 1: in the rear. Okay, so they were the back, two 246 00:12:58,800 --> 00:13:02,520 Speaker 1: cylinders in the back, all right. If it's two adjoining cylinders, 247 00:13:03,240 --> 00:13:07,000 Speaker 1: there's a possibility this is a blown head gasket. If 248 00:13:07,000 --> 00:13:09,960 Speaker 1: the cylinders are adjoining, Sure, do you have any sort 249 00:13:09,960 --> 00:13:11,880 Speaker 1: of cooling loss issues or I guess you're not really 250 00:13:11,960 --> 00:13:14,720 Speaker 1: driving the vehicle at this point. Uh No, but I 251 00:13:14,720 --> 00:13:18,559 Speaker 1: mean I did drive it to my mechanic. No no 252 00:13:19,360 --> 00:13:21,640 Speaker 1: cool issues or anything like that. A matter of fact, 253 00:13:21,679 --> 00:13:23,280 Speaker 1: I think this is question number four in the A 254 00:13:23,400 --> 00:13:25,920 Speaker 1: s C test. The mechanic takes a compression test, and 255 00:13:26,040 --> 00:13:28,480 Speaker 1: the compression readings or this um what could be the 256 00:13:28,480 --> 00:13:31,040 Speaker 1: possible causes. If it's two adjoining cylinders, it could be 257 00:13:31,400 --> 00:13:35,560 Speaker 1: a head gasket. If it's also possible that this is 258 00:13:36,120 --> 00:13:38,920 Speaker 1: a burnt or a problem in exhaust valves, and it's 259 00:13:39,000 --> 00:13:41,599 Speaker 1: usually it's an exhaust valve because they get hotter and 260 00:13:41,640 --> 00:13:45,080 Speaker 1: they're they're exposed to a harsher gas. I guess for 261 00:13:45,120 --> 00:13:47,520 Speaker 1: whatever reason, I could also be carbon deposits on the intake. 262 00:13:47,559 --> 00:13:51,480 Speaker 1: I mean, there's there's a bunch of possibilities. Varnished rings, 263 00:13:52,240 --> 00:13:55,120 Speaker 1: not fifty pounds. I have a hard time buying that. 264 00:13:55,480 --> 00:13:58,520 Speaker 1: The next step, the next step the mechanic could go through. 265 00:13:58,880 --> 00:14:00,959 Speaker 1: Have you ever heard of a cylin the leaked down test, 266 00:14:03,440 --> 00:14:06,319 Speaker 1: you know, cylinder leaked down test. It's a very precise tool. 267 00:14:06,640 --> 00:14:09,640 Speaker 1: You'll put a hundred pounds of air into the cylinder 268 00:14:09,679 --> 00:14:12,120 Speaker 1: through the spark plug hole, the engine will be around 269 00:14:12,200 --> 00:14:14,840 Speaker 1: on compression, it will be up top dead center on 270 00:14:15,000 --> 00:14:18,800 Speaker 1: the sparks on the sparks cycle and with both fouls closed. 271 00:14:18,840 --> 00:14:21,240 Speaker 1: If you put a hundred pounds in, there should be 272 00:14:21,320 --> 00:14:23,200 Speaker 1: less than a ten percent leak. So it's got to 273 00:14:23,240 --> 00:14:26,720 Speaker 1: hold ninety pounds or more where it and it probably 274 00:14:26,760 --> 00:14:28,440 Speaker 1: won't in your case. So then it's gonna be a 275 00:14:28,520 --> 00:14:30,680 Speaker 1: very easy where's the air coming out? If it's coming 276 00:14:30,680 --> 00:14:33,800 Speaker 1: out through the throttle body, it's an intake valve, it's 277 00:14:33,800 --> 00:14:35,880 Speaker 1: coming out through the exhaust, it's an exhaust valve, and 278 00:14:35,880 --> 00:14:38,760 Speaker 1: so on. Uh, you know, if it's quiet on in 279 00:14:38,840 --> 00:14:41,280 Speaker 1: take an exhaust, you're gonna hear it through the oil 280 00:14:41,320 --> 00:14:44,000 Speaker 1: fill cap. Then yeah, you could try um, break fluid. 281 00:14:44,280 --> 00:14:48,080 Speaker 1: I think you're probably at that point of break fluid anyway, Gary, 282 00:14:48,120 --> 00:14:51,400 Speaker 1: only because you're at that point of no return. If 283 00:14:51,440 --> 00:14:55,200 Speaker 1: if it isn't a varnished ring, you're gonna put a 284 00:14:55,200 --> 00:14:58,680 Speaker 1: motor in this anyway, you know. You know at this 285 00:14:58,760 --> 00:15:01,440 Speaker 1: age and mileage, you know it's seven years old, it's 286 00:15:01,440 --> 00:15:03,520 Speaker 1: got over a hundred thousand miles on it. I don't 287 00:15:03,520 --> 00:15:06,080 Speaker 1: think I could recommend just to pull heads and just 288 00:15:06,120 --> 00:15:09,520 Speaker 1: do heads only because my argument has always been, and 289 00:15:09,600 --> 00:15:11,720 Speaker 1: you know I'll get a bunch of mail over this. Uh. 290 00:15:11,760 --> 00:15:14,640 Speaker 1: My argument has always been, if something went wrong with 291 00:15:14,720 --> 00:15:17,680 Speaker 1: the vehicle at that mileage, and it had all its 292 00:15:17,680 --> 00:15:21,360 Speaker 1: service and maintenance, then what else has the potential to fail? 293 00:15:21,640 --> 00:15:24,880 Speaker 1: You're halfway, they're doing heads. You know you can look 294 00:15:24,880 --> 00:15:27,560 Speaker 1: inside that engine compartment and see what's involved. Can you 295 00:15:27,640 --> 00:15:29,800 Speaker 1: imagine doing two heads and six months from now it 296 00:15:29,840 --> 00:15:33,120 Speaker 1: has an oil consumption issue? Right then? What do you do? 297 00:15:33,520 --> 00:15:35,440 Speaker 1: You know? Now now it needs a bottom end. If 298 00:15:35,480 --> 00:15:37,840 Speaker 1: you're gonna do this and hang onto the vehicle, you 299 00:15:37,920 --> 00:15:40,880 Speaker 1: might as well do it all the way. So but 300 00:15:40,920 --> 00:15:44,240 Speaker 1: I would say cylinder leakedown test and if you want 301 00:15:44,240 --> 00:15:47,600 Speaker 1: to do a break fluid, break flush. But understand, using 302 00:15:47,680 --> 00:15:53,200 Speaker 1: break fluid as a flushing agent is very harsh and 303 00:15:53,480 --> 00:15:58,280 Speaker 1: it can ruin the motor. But you're already there. What 304 00:15:58,280 --> 00:16:05,040 Speaker 1: what what? What would you recommend of the ratio? Just straight, straight, straight? Yeah? 305 00:16:05,240 --> 00:16:08,440 Speaker 1: Break fluids very caustic. Break fluid is very very caustic. 306 00:16:08,800 --> 00:16:11,360 Speaker 1: So you know that is that is my def con one. 307 00:16:11,440 --> 00:16:13,760 Speaker 1: That is I'm aware that I could ruin the engine. 308 00:16:13,800 --> 00:16:16,239 Speaker 1: I'm aware that you know, I've got no other alternatives. 309 00:16:16,280 --> 00:16:18,640 Speaker 1: I've looked at all the possibilities, and I will put 310 00:16:18,720 --> 00:16:21,240 Speaker 1: that in. I will let the engine idle and just 311 00:16:21,320 --> 00:16:23,560 Speaker 1: sit there and idle. I don't run the vehicle. I'll 312 00:16:23,600 --> 00:16:26,760 Speaker 1: let it run upwards of three or four hours and 313 00:16:26,760 --> 00:16:29,080 Speaker 1: then I'll do a hot oil change, put fresh oil 314 00:16:29,120 --> 00:16:33,200 Speaker 1: in it, see if it gets any better. Okay, thank you, 315 00:16:33,600 --> 00:16:35,320 Speaker 1: You're very welcome. Gary. Good luck to you. Let's get 316 00:16:35,320 --> 00:16:37,720 Speaker 1: over and talk to George Middletown, New York, two thousand 317 00:16:37,840 --> 00:16:40,120 Speaker 1: six GMC pick up. Yes, George, you're at the car doctor. 318 00:16:40,160 --> 00:16:49,320 Speaker 1: How can I help? Sir? And my undercarriage is rustling 319 00:16:49,320 --> 00:16:51,400 Speaker 1: out due to the salt spread that we have here 320 00:16:51,400 --> 00:16:54,600 Speaker 1: and one the time. Is there anything on the market 321 00:16:54,680 --> 00:16:56,680 Speaker 1: that can stop the rust or at least slow it down? 322 00:16:56,680 --> 00:16:58,600 Speaker 1: Depends on how bad the rust is. You know, there's 323 00:16:58,640 --> 00:17:00,800 Speaker 1: a couple of products out there. You can paint it. 324 00:17:01,560 --> 00:17:04,679 Speaker 1: The product from Poor fifteen works really well. It's a 325 00:17:04,720 --> 00:17:07,359 Speaker 1: little tedious to work with and uh, you know, on 326 00:17:07,400 --> 00:17:09,920 Speaker 1: an older vehicle, there's a lot of scraping and cleaning 327 00:17:09,960 --> 00:17:11,679 Speaker 1: that has to be done, and it's it's really a 328 00:17:11,720 --> 00:17:14,960 Speaker 1: body shop type repair that you're gonna find unless you've 329 00:17:15,000 --> 00:17:19,760 Speaker 1: got access perhaps to some let's say teenage labor that 330 00:17:19,840 --> 00:17:21,800 Speaker 1: likes to lay under a vehicle and scrape and get 331 00:17:21,880 --> 00:17:26,639 Speaker 1: rusted in their in their hair and so forth. Um, 332 00:17:26,640 --> 00:17:29,919 Speaker 1: it could listen, It couldn't hurt to try. But again, 333 00:17:30,080 --> 00:17:33,840 Speaker 1: poor fifteen, you need access to you know, I vehicle 334 00:17:33,920 --> 00:17:36,639 Speaker 1: up in the air, tires down, and the ability to 335 00:17:36,720 --> 00:17:38,719 Speaker 1: paint and let the paint dry and then put on 336 00:17:38,760 --> 00:17:41,640 Speaker 1: several coats and go through that. If you don't want 337 00:17:41,680 --> 00:17:46,320 Speaker 1: to go through the paint process and and want to 338 00:17:46,359 --> 00:17:49,800 Speaker 1: just try a product that will prohibit or slow down 339 00:17:49,840 --> 00:17:55,840 Speaker 1: the rust, there's a product out there called fluid film. 340 00:17:55,080 --> 00:17:59,040 Speaker 1: Fluid film. If you're a snowplow guy, if you're out 341 00:17:59,040 --> 00:18:00,639 Speaker 1: in the snow all the time, you already know what 342 00:18:00,720 --> 00:18:03,359 Speaker 1: this is. We prep all the plow trucks with it. 343 00:18:03,600 --> 00:18:06,639 Speaker 1: And it's not so much a rust It won't it 344 00:18:06,720 --> 00:18:09,359 Speaker 1: won't help if the vehicle has already rusted as much 345 00:18:09,440 --> 00:18:12,560 Speaker 1: as it helps prevent rust from forming. It puts a thin, 346 00:18:13,320 --> 00:18:17,440 Speaker 1: uh liquid coat of a clear type gel substance onto 347 00:18:17,520 --> 00:18:20,880 Speaker 1: the frame and it's great for reducing corrosion, for preventing 348 00:18:20,880 --> 00:18:23,600 Speaker 1: corrosion from happening. You'll find that if you google it 349 00:18:23,640 --> 00:18:26,520 Speaker 1: fluid film. It's a great can red print, uh not 350 00:18:26,640 --> 00:18:29,240 Speaker 1: very expensive, little cost that you gotta wear a mask 351 00:18:29,280 --> 00:18:31,800 Speaker 1: when you apply it. But fluid film has been out 352 00:18:31,800 --> 00:18:33,679 Speaker 1: there for a very long time. We've been using him 353 00:18:33,680 --> 00:18:36,119 Speaker 1: in the shop about five six years now, and um, 354 00:18:36,160 --> 00:18:37,720 Speaker 1: it works quite well. So you might want to take 355 00:18:37,720 --> 00:18:40,520 Speaker 1: a look at that. George. I appreciate the call, and 356 00:18:40,760 --> 00:18:42,680 Speaker 1: I want to wish you, uh good luck. Let me 357 00:18:42,720 --> 00:18:44,359 Speaker 1: know what happened. I'm on any in the car docks. 358 00:18:44,359 --> 00:19:03,000 Speaker 1: You're we are back right after this. Let's welcome back 359 00:19:03,640 --> 00:19:06,280 Speaker 1: the doctor. You know, I've been repairing cars the better 360 00:19:06,320 --> 00:19:08,840 Speaker 1: part of forty three years since night and I've seen 361 00:19:08,840 --> 00:19:11,160 Speaker 1: a lot of changes, and I've seen some good things 362 00:19:11,200 --> 00:19:13,720 Speaker 1: and I've seen some not so good things. I've seen 363 00:19:13,760 --> 00:19:17,119 Speaker 1: the industry evolve to the point that not only is 364 00:19:17,160 --> 00:19:20,440 Speaker 1: it a very exact industry and we need proper information, 365 00:19:20,560 --> 00:19:24,360 Speaker 1: exact information in order to repair the vehicle, we need 366 00:19:24,400 --> 00:19:27,639 Speaker 1: that proper and exact information to order parts to repair 367 00:19:27,720 --> 00:19:30,439 Speaker 1: that vehicle. So anybody that comes along and comes up 368 00:19:30,440 --> 00:19:32,480 Speaker 1: with a way to make my life easier as a 369 00:19:32,480 --> 00:19:35,600 Speaker 1: working technician, I just have to spotlight them. And that's 370 00:19:35,600 --> 00:19:37,400 Speaker 1: what this next segment is all about. We've had Tim 371 00:19:37,440 --> 00:19:40,639 Speaker 1: McDonald on the show many times already. He's from the 372 00:19:40,640 --> 00:19:44,240 Speaker 1: folks over at Mitchell One repair shop and information software 373 00:19:44,240 --> 00:19:46,760 Speaker 1: for the industry. But they've come out with a new feature. 374 00:19:46,760 --> 00:19:48,680 Speaker 1: They're coming up with a new feature that's being added 375 00:19:48,680 --> 00:19:50,560 Speaker 1: onto their scheduling module, and we thought we'd have Tim 376 00:19:50,600 --> 00:19:52,640 Speaker 1: back to talk about it. So we're glad we could 377 00:19:52,800 --> 00:19:54,760 Speaker 1: get him time out of his busy schedule to do so, 378 00:19:55,200 --> 00:19:58,280 Speaker 1: Mr McDonald, And I'll say it like that, good sir, 379 00:19:58,320 --> 00:19:59,639 Speaker 1: how are you You You know the last time you were 380 00:19:59,680 --> 00:20:02,639 Speaker 1: on Tom misspelled your last name. Everybody thought you were 381 00:20:02,640 --> 00:20:06,280 Speaker 1: the heir to the McDonald's French Fife fortune. But I've 382 00:20:06,640 --> 00:20:13,120 Speaker 1: assured them that your check wouldn't clear. Appreciate that well, 383 00:20:13,200 --> 00:20:15,479 Speaker 1: not a problem, Um, talk to us a little bit 384 00:20:15,480 --> 00:20:19,880 Speaker 1: about the next upgrade for manager essay and what's going 385 00:20:19,960 --> 00:20:23,359 Speaker 1: on here. I appreciate your interest in the excitement level 386 00:20:23,440 --> 00:20:25,520 Speaker 1: of we probably would have gotten to this last time 387 00:20:25,560 --> 00:20:30,760 Speaker 1: we got into our protomand segment there pretty well. What's happening, um, 388 00:20:31,119 --> 00:20:35,680 Speaker 1: it's a logical extension of of giving you service information 389 00:20:35,720 --> 00:20:37,480 Speaker 1: in the moment so that you can do your job 390 00:20:37,560 --> 00:20:40,680 Speaker 1: faster and provide better service to your customers. And it's 391 00:20:40,720 --> 00:20:44,680 Speaker 1: simply this, instead of having to remember a seventeen digit VN, 392 00:20:44,920 --> 00:20:48,040 Speaker 1: go out and fetch that, we are now using plate 393 00:20:48,080 --> 00:20:51,119 Speaker 1: to VN decoding, So it's simply a matter of putting 394 00:20:51,119 --> 00:20:54,359 Speaker 1: in the license characters along with the state, of course, 395 00:20:54,640 --> 00:20:57,119 Speaker 1: and it will return that VN number and then in 396 00:20:57,240 --> 00:20:59,960 Speaker 1: turn to code that to give you your make model, engine, 397 00:21:00,040 --> 00:21:03,200 Speaker 1: body style information so that you can order your parts properly, 398 00:21:03,440 --> 00:21:06,840 Speaker 1: because that has got to be the biggest pain in 399 00:21:06,880 --> 00:21:11,560 Speaker 1: the neck. And I'll say neck because this is family Radio. Uh, 400 00:21:11,600 --> 00:21:14,560 Speaker 1: you know, and you're off one digit and you know, 401 00:21:14,640 --> 00:21:18,200 Speaker 1: one of the nice things about sc uh six point 402 00:21:18,240 --> 00:21:21,360 Speaker 1: five was it tim where it would it would decode 403 00:21:21,359 --> 00:21:24,600 Speaker 1: the VENT but you know, or maybe it was earlier 404 00:21:24,600 --> 00:21:26,680 Speaker 1: than that, but you know, just decoding the VENT into 405 00:21:26,760 --> 00:21:30,320 Speaker 1: you know, not very general, but actually very specific your 406 00:21:30,359 --> 00:21:33,560 Speaker 1: make model information. But now you know, writing that vent down, 407 00:21:33,560 --> 00:21:35,919 Speaker 1: if you didn't get it right, you just you know, 408 00:21:36,160 --> 00:21:39,879 Speaker 1: it just created a whole pile of problem because in 409 00:21:40,000 --> 00:21:42,320 Speaker 1: so many applications now every time we go out to 410 00:21:42,400 --> 00:21:44,639 Speaker 1: use an electronic catalog. Look at me, I'm convincing you 411 00:21:44,640 --> 00:21:46,760 Speaker 1: why you need to do this. Well, you already did 412 00:21:47,080 --> 00:21:49,440 Speaker 1: you know we go out to use the catalogs, whether 413 00:21:49,480 --> 00:21:52,320 Speaker 1: it be World Pack or Delco or any of the 414 00:21:52,359 --> 00:21:55,680 Speaker 1: other cataloging to order parts, they always look at the 415 00:21:55,760 --> 00:21:59,280 Speaker 1: vin if we've got the vent in there wrong. You know, 416 00:21:59,440 --> 00:22:02,679 Speaker 1: we missed didget, or we make a zero and oh 417 00:22:02,800 --> 00:22:05,840 Speaker 1: or you know a one and L or something like that. 418 00:22:06,440 --> 00:22:09,959 Speaker 1: All of a sudden, it's five minutes out of your day, right, 419 00:22:10,480 --> 00:22:13,840 Speaker 1: and it's a problem exactly. And so your the ability 420 00:22:13,880 --> 00:22:17,240 Speaker 1: to do the vindocoding is wonderful. But the simple fact 421 00:22:17,400 --> 00:22:19,840 Speaker 1: is it's easier for you for you to remember a 422 00:22:19,880 --> 00:22:22,119 Speaker 1: license plate or ask your customer if they're coming in 423 00:22:22,160 --> 00:22:24,480 Speaker 1: for the first time, or even cooler still, as you 424 00:22:24,480 --> 00:22:26,680 Speaker 1: look out the window and you spot that license plate 425 00:22:26,720 --> 00:22:28,880 Speaker 1: as it's coming in and you can pipe it in, 426 00:22:29,240 --> 00:22:30,960 Speaker 1: get the look up button and blame, get all the 427 00:22:31,000 --> 00:22:33,160 Speaker 1: details before they even walk in the store. I think 428 00:22:33,160 --> 00:22:35,359 Speaker 1: that's amazing. Oh yeah, and that's you know what that 429 00:22:35,520 --> 00:22:39,359 Speaker 1: shows them. That's impressive. That shows what a competent shop 430 00:22:39,720 --> 00:22:42,080 Speaker 1: and what I'm up to the minute shop that facility is. 431 00:22:42,680 --> 00:22:45,359 Speaker 1: Let me have sophisticated tools, yes, let me ask you this, 432 00:22:45,680 --> 00:22:47,600 Speaker 1: how do you do it? What's going on behind the 433 00:22:47,640 --> 00:22:50,840 Speaker 1: scenes as far as well, I type in a plate 434 00:22:50,840 --> 00:22:53,880 Speaker 1: one two three four abc D New Jersey. How does 435 00:22:53,880 --> 00:22:56,280 Speaker 1: that the process? Well, what it's gonna do is go 436 00:22:56,320 --> 00:22:59,000 Speaker 1: out and look to our provider's data, and it's like 437 00:22:59,040 --> 00:23:02,080 Speaker 1: a clearinghouse that says, okay, according to DMV records, that 438 00:23:02,160 --> 00:23:05,520 Speaker 1: license plate belongs with this VN and this vin decodes 439 00:23:05,560 --> 00:23:08,719 Speaker 1: to be this vehicles details. And the beauty of it 440 00:23:08,760 --> 00:23:11,280 Speaker 1: is we can address it whether they because it does 441 00:23:11,359 --> 00:23:13,440 Speaker 1: vary by state. Does the plate stay with the vehicle 442 00:23:13,560 --> 00:23:15,679 Speaker 1: or does it stay with the customer. So in the 443 00:23:15,720 --> 00:23:19,159 Speaker 1: instances where that plate belongs to the customer and the 444 00:23:19,560 --> 00:23:21,640 Speaker 1: plate might have been moved, it's going to say, hey, 445 00:23:21,800 --> 00:23:25,240 Speaker 1: is that the Buick Enclave or is it the Volkswagen Beetle. 446 00:23:25,280 --> 00:23:30,080 Speaker 1: All Right, I see it's a Beetle. Blank. We're done? Wow. Yeah? Um, 447 00:23:30,160 --> 00:23:32,080 Speaker 1: what what else is in this next release that we 448 00:23:32,160 --> 00:23:34,120 Speaker 1: missed the last time? Because it seems like there's more 449 00:23:34,119 --> 00:23:36,000 Speaker 1: and more here. It's like peeling back the layers of 450 00:23:36,000 --> 00:23:38,760 Speaker 1: an onion. Oh run, we could take all day. Um, 451 00:23:38,800 --> 00:23:41,080 Speaker 1: there's so many little nuances. You know, we, as I 452 00:23:41,160 --> 00:23:44,160 Speaker 1: said probably last time, we've convinced the developers that if 453 00:23:44,160 --> 00:23:47,280 Speaker 1: somebody is using this software and doing processes fifty or 454 00:23:47,320 --> 00:23:49,720 Speaker 1: a hundred times a day. There's a lot of little nuances. 455 00:23:49,760 --> 00:23:52,399 Speaker 1: In fact, now if you go F six key to 456 00:23:52,480 --> 00:23:55,800 Speaker 1: start a new estimate or order, you're gonna have visibility 457 00:23:55,840 --> 00:24:00,080 Speaker 1: to the first name field. Wow. Now is that that 458 00:24:00,160 --> 00:24:01,720 Speaker 1: already in the program or is that coming with the 459 00:24:01,720 --> 00:24:05,359 Speaker 1: next release? Um coming to a theater near you. That's 460 00:24:05,480 --> 00:24:07,840 Speaker 1: actually in the preview version that I'm working on right now. 461 00:24:08,680 --> 00:24:11,320 Speaker 1: I gotta tell you the apex, we're We've never had 462 00:24:11,359 --> 00:24:13,159 Speaker 1: that level of excitement. I couldn't even get away to 463 00:24:13,200 --> 00:24:15,840 Speaker 1: have lunch. We're covered up back to back solid gold. 464 00:24:16,440 --> 00:24:18,480 Speaker 1: And I'm actually working on the videos right now. I'm 465 00:24:18,600 --> 00:24:22,280 Speaker 1: editing the audio for the schedule we talked about last week. 466 00:24:22,480 --> 00:24:24,879 Speaker 1: See people, you know, unless you do this for a 467 00:24:24,960 --> 00:24:28,919 Speaker 1: living and utilize the program and try to buy parts, 468 00:24:29,440 --> 00:24:32,359 Speaker 1: they don't realize that it's the little things. The last 469 00:24:32,440 --> 00:24:36,560 Speaker 1: release where you highlighted the then the seventeen digit vent 470 00:24:36,600 --> 00:24:40,480 Speaker 1: and you highlight now you highlight the last eight digits. Yes, 471 00:24:40,520 --> 00:24:43,960 Speaker 1: easier to read, Oh my god, you know. And every 472 00:24:44,000 --> 00:24:47,000 Speaker 1: because every dealership you call up for dealer parts on 473 00:24:47,080 --> 00:24:49,880 Speaker 1: something they want neither the last date or the last nine. 474 00:24:49,880 --> 00:24:51,720 Speaker 1: If they want the last date, they're highlighted. If they 475 00:24:51,760 --> 00:24:54,520 Speaker 1: want the last nine, you just look one digit to 476 00:24:54,560 --> 00:24:57,320 Speaker 1: the left and you go, it's nine one three for 477 00:24:57,440 --> 00:25:01,320 Speaker 1: five sex. You know, it's exactly and this this idea 478 00:25:01,400 --> 00:25:04,160 Speaker 1: came from our shop management users for him, and it's 479 00:25:04,200 --> 00:25:06,080 Speaker 1: just like, hey, that's that would make your lives easier 480 00:25:06,080 --> 00:25:08,760 Speaker 1: than that's something we should implement. You know that that 481 00:25:09,080 --> 00:25:12,840 Speaker 1: ability to highlight the Then how can I explain this? 482 00:25:12,880 --> 00:25:15,480 Speaker 1: In my mind? That was as simple as you know, 483 00:25:15,520 --> 00:25:17,120 Speaker 1: it's like one of those things you expect to see 484 00:25:17,119 --> 00:25:19,800 Speaker 1: on TV at two thirty in the morning, Like you know, 485 00:25:20,119 --> 00:25:23,560 Speaker 1: you know, five hundred, five hundred ways to walk your 486 00:25:23,600 --> 00:25:26,000 Speaker 1: dog without going outside and the rain by this leash 487 00:25:26,000 --> 00:25:28,480 Speaker 1: and it automatically walks the animal and it comes back 488 00:25:28,520 --> 00:25:30,119 Speaker 1: all on its own. That type of thing, you know, 489 00:25:30,440 --> 00:25:32,640 Speaker 1: just send your just send your money order to box 490 00:25:32,880 --> 00:25:36,000 Speaker 1: post office, box one to eight, Fairfield, New Jersey kind 491 00:25:36,040 --> 00:25:38,479 Speaker 1: of a thing. You know. It's it's just that simple. 492 00:25:38,520 --> 00:25:41,159 Speaker 1: It's just and that's what and what customers, for the 493 00:25:41,240 --> 00:25:44,119 Speaker 1: listeners out there there takeaway from all this is the 494 00:25:44,280 --> 00:25:48,640 Speaker 1: more efficient we can make the repair shop, the more 495 00:25:48,720 --> 00:25:51,679 Speaker 1: efficient we can make that shop in repairing the vehicle, 496 00:25:52,280 --> 00:25:54,680 Speaker 1: the faster the customer gets it back, and the more 497 00:25:54,720 --> 00:25:58,280 Speaker 1: accurately and the more efficiently it's repaired. Right, and you 498 00:25:58,320 --> 00:26:01,960 Speaker 1: get more time to build relationships instead of sweating the details. Right. Yeah. 499 00:26:02,240 --> 00:26:05,560 Speaker 1: I can't remember the last time I saw one, but 500 00:26:05,720 --> 00:26:08,320 Speaker 1: every once in a while I'll get a new customer 501 00:26:08,359 --> 00:26:09,879 Speaker 1: coming in and they'll show me the piece of paper 502 00:26:09,920 --> 00:26:12,760 Speaker 1: that the last guy wrote. But I tell you he 503 00:26:12,800 --> 00:26:16,040 Speaker 1: wrote it. And um, you know, a handwritten invoice. Handwritten 504 00:26:16,040 --> 00:26:21,880 Speaker 1: invoices have just disappeared dramatically. Yeah, it really is. It's 505 00:26:21,960 --> 00:26:24,840 Speaker 1: it's just gone away. Listen before I let you go. Um, 506 00:26:25,240 --> 00:26:28,359 Speaker 1: you know, you talk about how the industry has evolved 507 00:26:28,359 --> 00:26:31,760 Speaker 1: and what the what the software has become. I've got 508 00:26:31,760 --> 00:26:34,600 Speaker 1: an invoice in the shop. It's for the Spring Special 509 00:26:34,640 --> 00:26:39,000 Speaker 1: in a nine plymouth and it talks about how they 510 00:26:39,040 --> 00:26:43,080 Speaker 1: greased the leaf springs, changed the spark plugs, lubricate all 511 00:26:43,119 --> 00:26:47,560 Speaker 1: the body bolts, lubricate and tighten all the all the fittings, 512 00:26:47,720 --> 00:26:50,520 Speaker 1: and they go through this whole plethora of of services. 513 00:26:50,920 --> 00:26:57,040 Speaker 1: It's six dollars. There's no sales tax. It's dated one 514 00:26:57,359 --> 00:27:04,600 Speaker 1: week before Pearl Harbor. Wow, Okay, And it's typed. That's amazing. 515 00:27:05,000 --> 00:27:06,760 Speaker 1: You know. I actually had somebody. I let them read it. 516 00:27:06,840 --> 00:27:08,160 Speaker 1: And this is why I thought you'd get a kick 517 00:27:08,200 --> 00:27:10,480 Speaker 1: out of it that I let them read it. I go, 518 00:27:10,520 --> 00:27:12,480 Speaker 1: what do you think of this? And they go, oh, 519 00:27:12,800 --> 00:27:15,520 Speaker 1: you know, it looks okay like they didn't get it. 520 00:27:15,560 --> 00:27:18,440 Speaker 1: And I said, I said, they go, it's so neatly done. 521 00:27:18,480 --> 00:27:19,719 Speaker 1: I said yeah, I said, how do you think they 522 00:27:19,760 --> 00:27:21,280 Speaker 1: did that? And he said, what do you mean how 523 00:27:21,359 --> 00:27:22,879 Speaker 1: they do that? The computer did a very good job. 524 00:27:22,880 --> 00:27:26,000 Speaker 1: I said, have you looked at the date on the invoice? 525 00:27:26,640 --> 00:27:33,480 Speaker 1: It says it's it's it's December one nine. And he's like, oh, yeah, 526 00:27:33,560 --> 00:27:35,880 Speaker 1: you can hear the wheels turning. We just take computer 527 00:27:36,000 --> 00:27:39,520 Speaker 1: invoicing for granted so much so now, um, but yeah, 528 00:27:39,720 --> 00:27:42,480 Speaker 1: that's that's hanging in the shop. I'll I'll save it 529 00:27:42,520 --> 00:27:44,119 Speaker 1: for you when you when when you and Mr Doolett 530 00:27:44,160 --> 00:27:47,560 Speaker 1: come out to New Jersey. So alright, sir, listen, I 531 00:27:47,600 --> 00:27:49,640 Speaker 1: appreciate your time. We're going to listeners get more information. 532 00:27:49,640 --> 00:27:51,880 Speaker 1: As always with regards to Mitchell one of their products, 533 00:27:52,480 --> 00:27:54,880 Speaker 1: It's very simple. Run go to Mitchell one dot com 534 00:27:55,160 --> 00:27:57,199 Speaker 1: and you can click on products or support and you 535 00:27:57,200 --> 00:27:59,399 Speaker 1: can also join us seven days a week on Manager 536 00:27:59,440 --> 00:28:01,720 Speaker 1: for him Dot. Hey, listen, we're looking forward to the 537 00:28:01,720 --> 00:28:03,720 Speaker 1: next release. We're gonna talk again real soon. You take 538 00:28:03,760 --> 00:28:06,600 Speaker 1: good care. You're very welcome. I'm runing any in the 539 00:28:06,600 --> 00:28:22,560 Speaker 1: Car Doctor. We are back. Right after this they pulled 540 00:28:22,640 --> 00:28:26,240 Speaker 1: up sucking on a piece of land where the super 541 00:28:27,320 --> 00:28:33,680 Speaker 1: this done. Before that, they brought up football in Ali. 542 00:28:40,120 --> 00:28:42,240 Speaker 1: Welcome back. Want to meeting the Car Doctor here to 543 00:28:42,280 --> 00:28:45,280 Speaker 1: talk to you at zero nine zero zero, the Car 544 00:28:45,320 --> 00:28:48,040 Speaker 1: Doctor seven number. If we're not on the air and 545 00:28:48,120 --> 00:28:50,680 Speaker 1: you call, leave a message fast. Harry, our producer will 546 00:28:50,680 --> 00:28:52,240 Speaker 1: call you back and get you in queue for the 547 00:28:52,280 --> 00:28:54,360 Speaker 1: following week. Let's get over to the phones and talk 548 00:28:54,400 --> 00:28:57,719 Speaker 1: to Michael and South Glenn Falls and some conversation here 549 00:28:57,720 --> 00:28:59,800 Speaker 1: about Tesla. Michael, Welcome to the Car Doctor, sir. How 550 00:28:59,800 --> 00:29:03,360 Speaker 1: can I well? I was wondering what your opinion was 551 00:29:03,440 --> 00:29:07,920 Speaker 1: on the Tesla. I like Tesla. I think what he's 552 00:29:07,960 --> 00:29:12,800 Speaker 1: doing is admirable. Um, but my argument about hybrid or 553 00:29:12,880 --> 00:29:17,120 Speaker 1: electric or an alternative fuel vehicle, whatever flavor you want 554 00:29:17,160 --> 00:29:22,120 Speaker 1: to think about, is specifically is repairing it because ultimately 555 00:29:22,160 --> 00:29:25,120 Speaker 1: everything breaks, and you know, no matter how much we 556 00:29:25,240 --> 00:29:27,680 Speaker 1: like it. That shiny new car in the driveway five 557 00:29:27,760 --> 00:29:30,560 Speaker 1: years from now, two years from now, one year from 558 00:29:30,640 --> 00:29:34,640 Speaker 1: now isn't so shiny and new anymore. And you know, 559 00:29:34,680 --> 00:29:37,040 Speaker 1: the problem becomes, who's gonna fix it and what's it 560 00:29:37,080 --> 00:29:40,480 Speaker 1: gonna take. I think what Tesla is doing is great. 561 00:29:41,040 --> 00:29:43,840 Speaker 1: I think in order for it to really be a 562 00:29:43,920 --> 00:29:48,280 Speaker 1: society changer, it's got to be around thirty thirty dollars, 563 00:29:48,280 --> 00:29:50,920 Speaker 1: so it's priced more for the masses, and they're working 564 00:29:50,960 --> 00:29:52,760 Speaker 1: on that. I think they've got a version of vehicle 565 00:29:52,880 --> 00:29:55,440 Speaker 1: like that right now, and I think in time we're 566 00:29:55,440 --> 00:29:58,120 Speaker 1: gonna see that. To me, it's a very Star Trek 567 00:29:58,160 --> 00:30:01,840 Speaker 1: way of looking at things. But for now, if you're 568 00:30:01,920 --> 00:30:04,240 Speaker 1: the you know, if you're a Harry homeowner, the average 569 00:30:04,400 --> 00:30:07,920 Speaker 1: you know, American, four kids, two cars, in college, debt, 570 00:30:07,960 --> 00:30:11,160 Speaker 1: YadA YadA ya, I don't know if Tesla is for you. Uh, 571 00:30:11,200 --> 00:30:13,520 Speaker 1: you know. I always tell people when you're buying a car, 572 00:30:13,920 --> 00:30:16,120 Speaker 1: I don't care what it is, You've got to figure 573 00:30:16,160 --> 00:30:18,400 Speaker 1: out who's gonna fix it. If you live next door 574 00:30:18,440 --> 00:30:22,080 Speaker 1: to the Tesla dealer, that's great. If you live in 575 00:30:22,400 --> 00:30:25,760 Speaker 1: South Glen Falls, New York, and the nearest Tesla dealer 576 00:30:25,960 --> 00:30:29,800 Speaker 1: is five miles away. It's not so good, And you know, 577 00:30:29,920 --> 00:30:32,000 Speaker 1: that kind of becomes an issue. You've always got to 578 00:30:32,000 --> 00:30:34,600 Speaker 1: think of it like this. There are houses out there 579 00:30:34,640 --> 00:30:37,560 Speaker 1: with asphalt rouse you know, regular shingles, and then there 580 00:30:37,560 --> 00:30:40,479 Speaker 1: are houses out there with roofs made of copper that 581 00:30:40,520 --> 00:30:43,760 Speaker 1: require a special technician to service and repair them. So 582 00:30:43,800 --> 00:30:46,120 Speaker 1: when you're buying a Tesla, you're buying a house with 583 00:30:46,160 --> 00:30:48,360 Speaker 1: a copper roof. You always gotta think who's gonna work 584 00:30:48,400 --> 00:30:51,200 Speaker 1: on it? And can they? And if they can't, then 585 00:30:51,200 --> 00:30:57,000 Speaker 1: what happens? I'll myself because I'm the certified Cryler mechanic anyway, 586 00:30:57,440 --> 00:30:59,840 Speaker 1: It'll be a little bit different for me, but not 587 00:31:00,160 --> 00:31:03,520 Speaker 1: all that bad, you know. And then what's there to 588 00:31:03,560 --> 00:31:05,880 Speaker 1: work on with it? And then the other argument, you know, 589 00:31:05,960 --> 00:31:10,240 Speaker 1: the other argument, Michael, becomes what about special tools? You know, 590 00:31:10,560 --> 00:31:11,880 Speaker 1: you know what it is to buy tools and have 591 00:31:11,920 --> 00:31:14,560 Speaker 1: special tools. You're a Chrysler tech, You're gonna buy all 592 00:31:14,600 --> 00:31:17,240 Speaker 1: the tools necessary to work on the Tesla one Tesla. 593 00:31:18,600 --> 00:31:22,360 Speaker 1: That's kind of an issue now, Oh yes, oh yeah, 594 00:31:23,080 --> 00:31:27,040 Speaker 1: I don't know how much too. That's a big factor, right, 595 00:31:27,320 --> 00:31:31,000 Speaker 1: So but um listen, I I wouldn't knock Tesla. I 596 00:31:31,040 --> 00:31:32,720 Speaker 1: think what they're doing. I'm not saying you are. I'm 597 00:31:32,760 --> 00:31:35,200 Speaker 1: just saying I wouldn't knock Tesla. I think what they're 598 00:31:35,240 --> 00:31:37,680 Speaker 1: doing is great. I just think you've got to go 599 00:31:37,720 --> 00:31:39,600 Speaker 1: into it with eyes wide open and be aware of 600 00:31:39,600 --> 00:31:42,640 Speaker 1: what you're getting yourselves into. Um, you know, but I 601 00:31:42,640 --> 00:31:45,840 Speaker 1: would take a Tesla over quite a few cars in 602 00:31:45,880 --> 00:31:47,640 Speaker 1: this day and age if money wasn't an issue and 603 00:31:47,680 --> 00:31:50,160 Speaker 1: I wanted something to uh to just kind of you know, 604 00:31:50,240 --> 00:31:52,320 Speaker 1: tool around. And so I see him out on the road. 605 00:31:52,360 --> 00:31:55,040 Speaker 1: They look really great. I appreciate the call, Michael, and 606 00:31:55,280 --> 00:31:57,200 Speaker 1: good luck to you and everybody up there in south 607 00:31:57,320 --> 00:31:59,280 Speaker 1: Land Falls. You have a good rest of the weekend. 608 00:31:59,320 --> 00:32:01,240 Speaker 1: Let's get over and up to Tom in Rockland County, 609 00:32:01,240 --> 00:32:03,520 Speaker 1: New York. A return call. Tom. We talked about this 610 00:32:03,600 --> 00:32:06,560 Speaker 1: a couple of months back. You have the Corvette with 611 00:32:06,560 --> 00:32:08,560 Speaker 1: the hard start issue, and I understand it's fixing. Now, 612 00:32:08,600 --> 00:32:11,360 Speaker 1: what was the problem? You know, what would happen is 613 00:32:11,560 --> 00:32:14,560 Speaker 1: you know he started out was a three fifty and 614 00:32:14,560 --> 00:32:17,560 Speaker 1: and I detonated at a paccon on it and it 615 00:32:17,680 --> 00:32:20,479 Speaker 1: detonated and goood blew out two pistons. So I had 616 00:32:20,480 --> 00:32:22,640 Speaker 1: the engine the part stroked it to a three eight 617 00:32:22,800 --> 00:32:26,080 Speaker 1: three and put the paxton back on. I'm running between 618 00:32:26,200 --> 00:32:30,160 Speaker 1: five and seven pounds of pressure. The call was running great. 619 00:32:30,280 --> 00:32:32,320 Speaker 1: It was no problem. All of a sudden, one day 620 00:32:32,800 --> 00:32:34,600 Speaker 1: I drove the car, I shut it off. I went 621 00:32:34,680 --> 00:32:37,040 Speaker 1: to turn it on about two hours later, and it 622 00:32:37,120 --> 00:32:39,479 Speaker 1: was hot starting And once I got it started, how 623 00:32:39,560 --> 00:32:42,080 Speaker 1: to keep my foot to the floor to to to 624 00:32:42,200 --> 00:32:44,400 Speaker 1: let it keep running, it would still all out. So 625 00:32:44,440 --> 00:32:46,120 Speaker 1: I said, you know, maybe it's the fuel pumps. I 626 00:32:46,200 --> 00:32:48,920 Speaker 1: changed the fuel pump, and then I changed the filter 627 00:32:49,000 --> 00:32:50,760 Speaker 1: to at the same time, and I even changed the 628 00:32:50,760 --> 00:32:52,960 Speaker 1: gas line. Then I gave you guys a cool I 629 00:32:53,000 --> 00:32:55,720 Speaker 1: was invest with me developed and you guys told me that, 630 00:32:55,880 --> 00:32:59,280 Speaker 1: you know a ton the Hawaiians might be getting too hot. 631 00:33:00,240 --> 00:33:03,760 Speaker 1: Do you remember the calling out vaguely over the summer, Yeah, 632 00:33:03,760 --> 00:33:06,240 Speaker 1: all the time, And so we were separated, the wires 633 00:33:06,320 --> 00:33:09,560 Speaker 1: isolated wise, and that the still had the same problem. 634 00:33:09,600 --> 00:33:12,120 Speaker 1: And then about a month ago, you know, talking to 635 00:33:12,160 --> 00:33:14,000 Speaker 1: a couple of guys that I was getting there, I 636 00:33:14,080 --> 00:33:16,560 Speaker 1: was getting gas in my tramiy gas station. Forgot to 637 00:33:16,560 --> 00:33:19,400 Speaker 1: put the gas cap back on and unclote. But it's 638 00:33:19,440 --> 00:33:21,000 Speaker 1: kind of hard to do because you put the gas 639 00:33:21,000 --> 00:33:23,000 Speaker 1: tap right on the side, but I put it up 640 00:33:23,000 --> 00:33:25,440 Speaker 1: on top of the pump and I drove away, and 641 00:33:25,440 --> 00:33:27,960 Speaker 1: I said, I tread shutting his car off. I shut 642 00:33:27,960 --> 00:33:30,239 Speaker 1: it off in about an hour later, I turned it on. 643 00:33:30,560 --> 00:33:34,880 Speaker 1: Car was winning flying. Interesting. Well, you know what, Tom, 644 00:33:34,880 --> 00:33:37,440 Speaker 1: It's always the last place you'll look. But I can 645 00:33:37,480 --> 00:33:40,400 Speaker 1: honestly say, I'm glad you got it solved. And I 646 00:33:40,440 --> 00:33:42,960 Speaker 1: appreciate the call back. I'm on any of the guard doctor. 647 00:33:43,000 --> 00:34:09,879 Speaker 1: We're back right after this. Welcome back. Why don't neating 648 00:34:09,880 --> 00:34:11,759 Speaker 1: of the car doctor here, let's do a quick piece 649 00:34:11,800 --> 00:34:13,920 Speaker 1: of well, this is a follow up email, and I 650 00:34:13,960 --> 00:34:16,399 Speaker 1: have to make this comment. A couple of weeks ago, 651 00:34:16,440 --> 00:34:19,239 Speaker 1: we talked to Ken from Syracuse, New York, and he 652 00:34:19,360 --> 00:34:21,640 Speaker 1: had the late model Firebird that had the issue with 653 00:34:21,719 --> 00:34:24,239 Speaker 1: the lift noise. And part of my recommendation for a 654 00:34:24,239 --> 00:34:26,080 Speaker 1: prescription for Ken was to run a little bit of 655 00:34:26,080 --> 00:34:28,719 Speaker 1: automatic trans fluid through the engine, drain a little bit 656 00:34:28,719 --> 00:34:30,400 Speaker 1: of oil out of it, put some a t F 657 00:34:30,440 --> 00:34:33,040 Speaker 1: in it, drained the engine, quiet down the lift noise. 658 00:34:33,719 --> 00:34:36,400 Speaker 1: Because my argument is a t F is a very 659 00:34:36,480 --> 00:34:39,399 Speaker 1: high detergent fluid. It always has been. That's the way 660 00:34:39,400 --> 00:34:42,440 Speaker 1: I was taught. Received an email from a listener, and 661 00:34:42,480 --> 00:34:46,080 Speaker 1: I don't disparage anybody's comments. He's a chemist, and he 662 00:34:46,680 --> 00:34:49,279 Speaker 1: presented proof that he's broken down a t F and 663 00:34:49,280 --> 00:34:53,080 Speaker 1: that it has no cleaning qualities in it whatsoever, and 664 00:34:53,160 --> 00:34:56,799 Speaker 1: that the myth of using trans fluid to clean up 665 00:34:56,880 --> 00:34:59,640 Speaker 1: varnish is just that a myth. And we had some 666 00:35:00,120 --> 00:35:05,280 Speaker 1: exchange between ourselves and had the conversation, and I pointed 667 00:35:05,320 --> 00:35:07,440 Speaker 1: out to him, as I point out to you here, 668 00:35:08,360 --> 00:35:12,000 Speaker 1: it doesn't matter to me what the laboratory says. You know, 669 00:35:12,719 --> 00:35:15,920 Speaker 1: when I tell you this works, it's not something I 670 00:35:15,960 --> 00:35:18,480 Speaker 1: did yesterday and I only did once. If I tell 671 00:35:18,520 --> 00:35:20,680 Speaker 1: it to you here on air, I've done it more 672 00:35:20,680 --> 00:35:22,680 Speaker 1: than a few times. And um, I can tell you 673 00:35:22,719 --> 00:35:25,600 Speaker 1: with clear conscience that a t F has been solving 674 00:35:25,840 --> 00:35:30,719 Speaker 1: sticky lifter issues and varnish issues thirty years with no 675 00:35:30,880 --> 00:35:33,120 Speaker 1: downside to it. You know, it's just as I say, 676 00:35:33,200 --> 00:35:35,919 Speaker 1: So I get it. I respect what the laboratory says, 677 00:35:36,280 --> 00:35:38,120 Speaker 1: but I also I am a firm believer. These many 678 00:35:38,160 --> 00:35:40,560 Speaker 1: years repairing cars, like I have seen what I've seen 679 00:35:41,040 --> 00:35:44,040 Speaker 1: that sometimes it's got to be firsthand experience that saves 680 00:35:44,080 --> 00:35:46,359 Speaker 1: the day. And tells the tale and repairs the car. 681 00:35:46,400 --> 00:35:48,560 Speaker 1: And that's what it's all about. Back to the email, 682 00:35:48,600 --> 00:35:50,520 Speaker 1: real quick, Ken wrote up bron as a follow up 683 00:35:50,600 --> 00:35:54,240 Speaker 1: after your suggestion regarding trans fluid and using the motor 684 00:35:54,320 --> 00:35:56,880 Speaker 1: medic for carbon clean system. I left the car for 685 00:35:56,880 --> 00:35:59,279 Speaker 1: two weeks while out of town. When I returned, I 686 00:35:59,320 --> 00:36:02,080 Speaker 1: started it and it just bursts to life. Smoothess could 687 00:36:02,080 --> 00:36:05,480 Speaker 1: be not a sound from my lifters. Thanks again, Ken 688 00:36:05,480 --> 00:36:07,720 Speaker 1: from Syracuse. You know what, can I appreciate the follow 689 00:36:07,760 --> 00:36:10,000 Speaker 1: up and um always glad to hear that something worked, 690 00:36:10,040 --> 00:36:12,080 Speaker 1: and uh the fact that the motor metic kit to 691 00:36:12,160 --> 00:36:15,400 Speaker 1: feel pro complete worked as well. So I'm glad to 692 00:36:15,440 --> 00:36:17,960 Speaker 1: hear that bird runs for a very long time and 693 00:36:18,200 --> 00:36:20,279 Speaker 1: it gives you a lot of pleasure until the next time. 694 00:36:20,760 --> 00:36:22,640 Speaker 1: I'm Ron and any in the car doctor, and I'm 695 00:36:22,680 --> 00:36:26,880 Speaker 1: reminding you good mechanics aren't expensive, They're priceless. See you