1 00:00:00,400 --> 00:00:03,880 Speaker 1: It's another double phone frame mornings on the twenties. 2 00:00:10,000 --> 00:00:10,440 Speaker 2: Hello. 3 00:00:11,440 --> 00:00:15,680 Speaker 1: Hi, this is Trevor calling from Airlines. I was looking 4 00:00:15,720 --> 00:00:18,680 Speaker 1: for our customer Mark, who has a flight with us 5 00:00:18,680 --> 00:00:19,520 Speaker 1: this afternoon. 6 00:00:21,160 --> 00:00:31,200 Speaker 2: Uh yeah, Hi, how are you today? I'm good? How 7 00:00:31,200 --> 00:00:32,800 Speaker 2: are you? You know what? 8 00:00:32,880 --> 00:00:35,000 Speaker 1: I'm not too bad. I think I got some pretty 9 00:00:35,000 --> 00:00:38,760 Speaker 1: good sleep last night, you know, like I just started 10 00:00:38,760 --> 00:00:41,680 Speaker 1: this job. So that's fun and things seem to be 11 00:00:41,680 --> 00:00:45,160 Speaker 1: going pretty good so far, you know, so like that's nice. 12 00:00:46,479 --> 00:00:47,680 Speaker 2: Why are you calling me? 13 00:00:47,920 --> 00:00:53,960 Speaker 1: Oh, because it's been canceled. What Yeah, I'm so sorry 14 00:00:53,960 --> 00:01:00,480 Speaker 1: to inform you, but it's been canceled. Canceled, yo, Like 15 00:01:00,800 --> 00:01:03,280 Speaker 1: it's not gonna you know, it's not gonna be there. 16 00:01:04,120 --> 00:01:05,279 Speaker 2: So why what happened? 17 00:01:05,280 --> 00:01:08,520 Speaker 1: I want to rethink your travel plans or something. 18 00:01:09,560 --> 00:01:11,840 Speaker 2: What what happened? Can you tell me what happened? 19 00:01:12,000 --> 00:01:15,280 Speaker 1: I don't really know why, Like I don't have you know, 20 00:01:15,360 --> 00:01:17,600 Speaker 1: like they don't give me all the information, you know, 21 00:01:17,680 --> 00:01:20,200 Speaker 1: because like I'm new here and I just make phone 22 00:01:20,240 --> 00:01:23,360 Speaker 1: customer service phone calls and book reservations and stuff like that, 23 00:01:23,640 --> 00:01:26,680 Speaker 1: and it's actually pretty fun. And like my grandma is 24 00:01:26,720 --> 00:01:28,959 Speaker 1: asking me if I enjoyed it, you know, because like 25 00:01:29,319 --> 00:01:31,960 Speaker 1: I live downstairs and then she's always like asking if 26 00:01:32,000 --> 00:01:33,959 Speaker 1: I'm ever going to move out, you know, And so 27 00:01:34,040 --> 00:01:36,199 Speaker 1: I got this job to kind of get some money, 28 00:01:36,200 --> 00:01:38,959 Speaker 1: so maybe I could get like apartment or roommate one day. 29 00:01:39,160 --> 00:01:43,080 Speaker 2: And I really don't care. I need more information about 30 00:01:43,080 --> 00:01:44,800 Speaker 2: why why this is gotten canceled. 31 00:01:45,040 --> 00:01:48,760 Speaker 1: It's no longer available, so I don't know what you 32 00:01:48,800 --> 00:01:49,360 Speaker 1: want to do. 33 00:01:50,080 --> 00:01:56,360 Speaker 2: I've got a fly scheduled for today, no fourlock clock, coon, 34 00:01:56,520 --> 00:01:58,240 Speaker 2: and now you're telling me it's canceled. 35 00:01:58,280 --> 00:02:01,360 Speaker 1: Do you know Spanish? 36 00:02:01,520 --> 00:02:02,800 Speaker 2: Do I know Spanish? 37 00:02:02,880 --> 00:02:05,360 Speaker 1: Yeah, because you're going to cancuon. I just didn't know 38 00:02:05,400 --> 00:02:08,200 Speaker 1: if you were like bilingual, because that would be super cool. 39 00:02:08,440 --> 00:02:11,280 Speaker 1: I tried to learn Spanish one time. We're using the 40 00:02:11,360 --> 00:02:12,560 Speaker 1: duel leaving with Trevor. 41 00:02:12,639 --> 00:02:15,960 Speaker 2: I really don't care what's gonna happen with this. He said, 42 00:02:16,200 --> 00:02:19,000 Speaker 2: I'm scheduled leave at four o'clock today, and now you're 43 00:02:19,000 --> 00:02:19,919 Speaker 2: saying it's canceled. 44 00:02:20,000 --> 00:02:23,440 Speaker 1: Yeah, it's been canceled, and I'm so sorry about that. 45 00:02:24,280 --> 00:02:26,600 Speaker 2: Can you you could tell me about this? 46 00:02:27,480 --> 00:02:30,280 Speaker 1: Well? I have a question real quick, just on the 47 00:02:30,320 --> 00:02:37,760 Speaker 1: Spanish thing. Yeah, how do you say in Spanish? Do 48 00:02:37,800 --> 00:02:42,120 Speaker 1: you know? Because I think I think it would be funny. 49 00:02:45,560 --> 00:02:51,320 Speaker 2: Just just I can't believe this. I'm leaving today. Yeah, fo'lock, 50 00:02:51,800 --> 00:02:52,560 Speaker 2: it's canceled. 51 00:02:52,800 --> 00:02:55,959 Speaker 1: Yeah, it's canceled and not it'd be funny if you 52 00:02:56,040 --> 00:02:58,760 Speaker 1: said that in Spanish, because like that, obviously it's like 53 00:02:58,840 --> 00:03:02,119 Speaker 1: not good news. But I was also thinking, I don't care. 54 00:03:02,200 --> 00:03:05,400 Speaker 2: I don't care, Trevor, just I need more information on 55 00:03:05,480 --> 00:03:08,400 Speaker 2: why this is canceled. And am am I gonna get 56 00:03:08,400 --> 00:03:11,680 Speaker 2: money back? You're saying no, so how am I gonna 57 00:03:11,680 --> 00:03:12,399 Speaker 2: get the Cancun? 58 00:03:13,280 --> 00:03:17,359 Speaker 1: Well, I guess tell me fly is probably like what 59 00:03:17,400 --> 00:03:19,760 Speaker 1: you would do. Here're just saying you don't want to 60 00:03:19,840 --> 00:03:21,320 Speaker 1: fly to Cancoon anymore. 61 00:03:22,560 --> 00:03:26,480 Speaker 2: No, I'm all sick to fly to Cancun. That's the 62 00:03:26,520 --> 00:03:30,560 Speaker 2: point you're telling me it's canceled. We're supposed to leave today. 63 00:03:31,280 --> 00:03:32,640 Speaker 1: Do you want to leave tomorrow? 64 00:03:33,720 --> 00:03:37,240 Speaker 2: No? I don't want to leave tomorrow. Okay, I want 65 00:03:37,320 --> 00:03:40,320 Speaker 2: to leave today. Okay, all right, I want you to 66 00:03:40,400 --> 00:03:43,200 Speaker 2: tell me why this flight is canceled. 67 00:03:43,680 --> 00:03:47,760 Speaker 1: Well, the flight's not canceled. You can still go at four. 68 00:03:48,800 --> 00:03:52,720 Speaker 2: Wait a minute, okay, you just spent five minutes telling 69 00:03:52,760 --> 00:03:55,800 Speaker 2: me that this flight is canceled, and now you're saying 70 00:03:55,840 --> 00:03:56,120 Speaker 2: it's not. 71 00:03:56,400 --> 00:03:58,880 Speaker 1: The flight is totally cool. It's gonna leave at four, 72 00:03:59,400 --> 00:04:02,040 Speaker 1: but like the food that you order, the meal plate 73 00:04:02,080 --> 00:04:05,640 Speaker 1: thingy yea, they discontinued it. So I was just letting 74 00:04:05,680 --> 00:04:07,920 Speaker 1: you know that, like it's not going to be available 75 00:04:08,440 --> 00:04:09,200 Speaker 1: on your flight. 76 00:04:09,720 --> 00:04:13,320 Speaker 2: Wait a minute, that's it. You're telling me the meals canceled. 77 00:04:13,560 --> 00:04:17,599 Speaker 2: You put me through five minutes of not thinking my 78 00:04:17,640 --> 00:04:20,080 Speaker 2: flight's being canceled. Now they say that's okay, let me 79 00:04:20,080 --> 00:04:22,599 Speaker 2: talk to somebody there, Trevor. You know why because I 80 00:04:22,680 --> 00:04:25,200 Speaker 2: want to get a new meal and I want to 81 00:04:25,200 --> 00:04:27,760 Speaker 2: get you fired at your job. 82 00:04:28,080 --> 00:04:29,920 Speaker 1: Okay, then I'll just let you know it's a prank 83 00:04:29,960 --> 00:04:35,159 Speaker 1: phone call. What this is actually Jubil from the Jubil 84 00:04:35,160 --> 00:04:37,600 Speaker 1: Show doing a phone prank on you and your girlfriend 85 00:04:37,680 --> 00:04:38,240 Speaker 1: set you up. 86 00:04:38,920 --> 00:04:41,800 Speaker 2: It's a joke, you kidd it, really? 87 00:04:42,080 --> 00:04:44,800 Speaker 1: Yeah, she wanted to mess let me go in. She said, 88 00:04:44,839 --> 00:04:46,840 Speaker 1: you guys are going on vacation later today. I wanted 89 00:04:46,880 --> 00:04:51,800 Speaker 1: to mess with you. Man, wake up every morning with 90 00:04:52,000 --> 00:04:53,040 Speaker 1: Jubile phone pranks.