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Speaker 1: One eight hundred Do u I Away now offering free

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Speaker 1: remote consultations by phone or video conference for any criminal offense.

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Speaker 1: Trust Brook, Jeffrey and Jose's friends with a free remote

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Speaker 1: consultation from Bradley Johnson Lawyers. Visit one eight hundred douyoway

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Speaker 1: dot com or call eight hundred do you y Away.

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Speaker 2: It was voted in a recent poll that the number

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Speaker 2: one most annoying thing right now in America. Besides, this

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Speaker 2: show is dealing with customer service calls. There is not

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Speaker 2: enough human workers, so old times are outrageous, and once

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Speaker 2: you do finally get someone on, they're not actually qualified

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Speaker 2: to help you. So we thought that's pretty bad, but

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Speaker 2: how do we make it even worse? So the first

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Speaker 2: thing we did was make Jose a customer service agent.

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Speaker 3: Kay, get help. That helps.

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Speaker 2: Second thing, even though he can speak English, he can't

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Speaker 2: hear English.

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Speaker 4: A I think about how frustrating that call would be,

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Speaker 4: and now hear it in your phone tap right now.

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Speaker 5: Hello, Hi, this is Michael Smith from Apple Support.

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Speaker 3: I'm looking for Troy please. Oh hey man, Yeah, this

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Speaker 3: is he How you doing? Did you say this is Troy?

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Speaker 1: Yes?

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Speaker 3: This is Troy. Okay, I'm gonna take that as a yes.

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Speaker 5: You send us an email about an issue you were

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Speaker 5: having with an iPad pro M one and I am.

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Speaker 3: Here to help you. Yeah.

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Speaker 1: So, the pretty much a problem I'm having is the

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Speaker 1: touch idea button is just not.

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Speaker 4: Working on it. I've tried resetting it.

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Speaker 3: I've tried pretty much.

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Speaker 5: I'm gonna stop you. Is there a way you could

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Speaker 5: say that in Spanish?

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Speaker 3: Another language? Sign language? Even in Spanish? Do you know

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Speaker 3: any other languages? Italian? In even Monsk? Do you know Monsk?

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Speaker 3: What are you talking about?

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Speaker 5: Brother?

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Speaker 3: I'm just calling about my iPad. I don't know any

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Speaker 3: other languages. Yeah, I'm sorry, I can't understand you. What

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Speaker 3: do you mean you don't understand me?

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Speaker 4: Is it a phone issue?

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Speaker 3: Or is you don't understand my iPad problem? Uh? Not

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Speaker 3: sure what you're saying.

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Speaker 1: I'm not sure what I'm saying about what I.

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Speaker 3: Don't hear English. We're having a full conversation in English.

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Speaker 1: You don't what do you mean you don't hear English?

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Speaker 3: Yeah? Again, didn't catch that. But here's my situation.

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Speaker 5: Look, I do speak English, I just don't hear it well,

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Speaker 5: at least right now. In this whole situation, I'm dealing

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Speaker 5: with what I'm sorry, what what was that?

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Speaker 3: That doesn't make sense?

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Speaker 1: You're speaking English perfectly?

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Speaker 5: Okay again, not really sure what you just said. But

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Speaker 5: back to me, wasn't always like this. I was at

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Speaker 5: a Renaissance fair last month, got hit in the head

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Speaker 5: with a rogue cabbage? Completely is that my ability to

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Speaker 5: hear English? Doctor's totally stumped, No idea.

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Speaker 3: What's going on with me?

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Speaker 1: Wait?

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Speaker 3: Let me get this straight.

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Speaker 1: Your your entire job is predicated on you talking to

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Speaker 1: people on the phone, and you it doesn't make any sense.

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Speaker 3: You're speaking to me in English.

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Speaker 5: I'm assuming whatever you just said, you're giving me like

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Speaker 5: sympathy for what happened, right, I do appreciate that compassion.

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Speaker 5: I'm just a normal guy who got hit in the

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Speaker 5: head with the cabbage.

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Speaker 1: How are you supposed to help me if you can't

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Speaker 1: understand me?

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Speaker 3: I'm calling about a you called me. Yeah, okay.

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Speaker 5: Just going off of the tone of your voice, it

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Speaker 5: sounds like your problem's fixed.

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Speaker 1: Wait no, no, no, no, no, no no no, My problem isn't fixed.

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Speaker 1: You haven't done anything to help.

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Speaker 3: Can again? Can't hear English? Only speak it?

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Speaker 5: Not sure how many times I could say that what.

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Speaker 3: Why are we on the phone.

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Speaker 4: Can I talk to sobody else?

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Speaker 1: No?

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Speaker 3: Thank you, You're welcome. No, that's not what I said

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Speaker 3: before we get off the phone.

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Speaker 5: How would you rate my customer service skills today? One

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Speaker 5: to five stars? Be it because I can't hear it?

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Speaker 4: Zero stars?

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Speaker 1: Nothing was sick?

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Speaker 3: Wow? Was that five stars? You are generous? Oh my zero?

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Speaker 3: Talk about turning a bad situation into a positive. This

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Speaker 3: is amazingero.

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Speaker 5: Hey, by the way, your warns on your iPad expires tomorrow,

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Speaker 5: so good luck with that.

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Speaker 3: Huh, glad you got this done in time. That was sucked.

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Speaker 3: Transfer manager right now, dude, I'm sorry. I can't transfer

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Speaker 3: you to a man. I can't. No, not what the

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Speaker 3: don't swear of me? Wait what you heard that?

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Speaker 5: Oh my god, I'm sure it's amercaal A or a

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Speaker 5: prank phone call?

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Speaker 3: You choose? Wait? What what do you have? Phone call?

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Speaker 3: What this is? Actually all? Say from the radio show

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Speaker 3: Brook and Jeffrey of The Morning Man. We're doing a

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Speaker 3: prank on you. This is a phone tat are you

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Speaker 3: sting me? Right now?

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Speaker 1: Bro?

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Speaker 3: Your girlfriend aight to set you up.

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Speaker 5: She said, you're having a bunch of problems with your

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Speaker 5: iPad and You're like, I'm super.

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Speaker 3: Dreading that customer service phone call.

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Speaker 1: Later, I am having a bunch of problems with my IPID.

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Speaker 4: It was very frustraty.

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Speaker 3: Aren't you glad I can hear you now? Yeah, it's

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Speaker 3: great to feel like I'm talking to you, Troy. Troy,

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Speaker 3: I said, aren't you glad that I can hear you now?

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Speaker 5: Yeah?

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Speaker 3: I need no, I need you to speak another language.

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Speaker 5: You know, Swahilan or oh monks, do you want to

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Speaker 5: go back to monks?

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Speaker 3: That's a good language. I can speak fluent monks.

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Speaker 2: Okay, I get it.

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Speaker 1: Joke's over now.

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Speaker 3: Yeah, joke's over now. If you didn't hear it

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Speaker 1: The week up every morning was phone Tabs weekday mornings

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Speaker 1: on the twenties, Brooke and Jeffrey in the morning