1 00:00:01,400 --> 00:00:04,760 Speaker 1: The following program has been pre recorded. Ron Ananian, I 2 00:00:04,800 --> 00:00:09,040 Speaker 1: don't know if you're aware or even possibly how you 3 00:00:09,080 --> 00:00:12,760 Speaker 1: could know when something goes wrong, because the car keeps running, 4 00:00:18,760 --> 00:00:21,360 Speaker 1: the Car Doctor, as long as you're looking at O 5 00:00:21,520 --> 00:00:24,800 Speaker 1: b D two, the language is all the same. Okay, 6 00:00:24,840 --> 00:00:29,680 Speaker 1: So like one wouldn't be better for now because by 7 00:00:29,920 --> 00:00:34,040 Speaker 1: by definition of the law, O b D two is standardized. 8 00:00:34,200 --> 00:00:37,120 Speaker 1: Welcome to the radio home of Ron and Aanian the 9 00:00:37,159 --> 00:00:41,640 Speaker 1: Car Doctor, since this is where car owners the world 10 00:00:41,680 --> 00:00:46,199 Speaker 1: overturned to for their definitive opinion on automotive repair. If 11 00:00:46,240 --> 00:00:48,960 Speaker 1: your mechanics giving you a busy signal, pick up the 12 00:00:49,000 --> 00:00:52,400 Speaker 1: phone and call in the garage to orders are open. 13 00:00:52,560 --> 00:00:54,560 Speaker 1: But I am here to take your calls at eight 14 00:00:54,600 --> 00:01:01,840 Speaker 1: five five and now he is running. What did you 15 00:01:01,960 --> 00:01:04,760 Speaker 1: learn this week? I learned a lot. I went to 16 00:01:04,800 --> 00:01:06,759 Speaker 1: work and I fixed cars, and I learned all kinds 17 00:01:06,760 --> 00:01:11,320 Speaker 1: of things. Let's see. UM, I learned that the parts 18 00:01:11,400 --> 00:01:13,319 Speaker 1: problem is a lot worse than we actually think it is. 19 00:01:13,600 --> 00:01:17,280 Speaker 1: It really is, um, And I understand that. You know 20 00:01:17,800 --> 00:01:19,759 Speaker 1: what I'm gonna tell you is maybe it's reflective upon 21 00:01:19,800 --> 00:01:22,080 Speaker 1: the car line. It's it's it's but it's still a 22 00:01:22,120 --> 00:01:27,800 Speaker 1: popular car, Kia Rio, and you have to say in 23 00:01:27,800 --> 00:01:30,920 Speaker 1: that order because it seems to be something that's It 24 00:01:31,040 --> 00:01:32,880 Speaker 1: stands out that way every time you look it up. 25 00:01:32,920 --> 00:01:37,600 Speaker 1: It's a Kia Rio. It's a Rio s actually is 26 00:01:37,640 --> 00:01:40,840 Speaker 1: what it was. It was a submodel too. We needed 27 00:01:40,880 --> 00:01:43,280 Speaker 1: breake rotors that the car had a brake pull so 28 00:01:43,360 --> 00:01:45,800 Speaker 1: bad that if you were driving down the highway and 29 00:01:45,840 --> 00:01:48,760 Speaker 1: you hit the brakes and you weren't careful, your knee 30 00:01:48,760 --> 00:01:50,680 Speaker 1: would smack you in the jay every time you stepped 31 00:01:50,720 --> 00:01:52,640 Speaker 1: on the brakes because it just bounced off the brake 32 00:01:52,640 --> 00:01:55,000 Speaker 1: pedal and up band and you know you needed you 33 00:01:55,040 --> 00:01:57,760 Speaker 1: needed dentures afterwards when your teeth fell out because it 34 00:01:57,840 --> 00:02:00,840 Speaker 1: was such a bad rattle. How hard could this be? 35 00:02:01,600 --> 00:02:05,160 Speaker 1: We started working on this car on Monday, looked it up, 36 00:02:05,600 --> 00:02:07,600 Speaker 1: ordered two of the nicest break rotors from the brand 37 00:02:07,600 --> 00:02:10,280 Speaker 1: that we always use, perfect, looked up in the catalog, 38 00:02:10,520 --> 00:02:13,680 Speaker 1: showed up, Danny took him out of the box. The 39 00:02:13,720 --> 00:02:17,320 Speaker 1: first observation was they had holes in it for five 40 00:02:17,360 --> 00:02:20,560 Speaker 1: lug nuts. Well five lugs, Well wait a minute, now, 41 00:02:20,639 --> 00:02:23,840 Speaker 1: this is a four lug wheel. This is a problem. 42 00:02:23,880 --> 00:02:27,600 Speaker 1: And we sent those back and they looked it up again, 43 00:02:27,639 --> 00:02:30,200 Speaker 1: and this time we called the manufacturer and they said, no, 44 00:02:30,360 --> 00:02:34,040 Speaker 1: these are the right ones. Okay, order that part number. 45 00:02:34,040 --> 00:02:36,800 Speaker 1: That part number showed up, and indeed it was. It 46 00:02:36,840 --> 00:02:38,960 Speaker 1: had four lug nuts. It had four holes for four lugs. 47 00:02:39,520 --> 00:02:41,280 Speaker 1: So I said, well, at least we got the number 48 00:02:41,280 --> 00:02:44,639 Speaker 1: of lugs right. And we put them on the car 49 00:02:44,720 --> 00:02:48,080 Speaker 1: and they actually fit up. They indexed into the hubs 50 00:02:48,080 --> 00:02:52,360 Speaker 1: and and we're looking at them and but there's something wrong, 51 00:02:53,560 --> 00:02:55,760 Speaker 1: you know, it just it was just missed it. You know, 52 00:02:55,760 --> 00:02:58,680 Speaker 1: it's like a Maxwell smart moment, missed it by that much. 53 00:03:00,120 --> 00:03:02,880 Speaker 1: And we laid the rotors against each other, and there's 54 00:03:02,960 --> 00:03:08,320 Speaker 1: about maybe maybe three sixteenths of an inch difference in 55 00:03:08,360 --> 00:03:11,480 Speaker 1: diameter and about an eighth of an inch difference in 56 00:03:11,520 --> 00:03:13,480 Speaker 1: the offset because it wasn't laying right against where the 57 00:03:13,480 --> 00:03:17,600 Speaker 1: caliper bracket would go. They were wrong. Let me call Kia, 58 00:03:17,720 --> 00:03:20,720 Speaker 1: all right, I gotta stop screwing around. By now it's tuesday, alright, 59 00:03:20,720 --> 00:03:22,480 Speaker 1: we lost We lost a day on this. By now 60 00:03:22,520 --> 00:03:29,280 Speaker 1: it's Tuesday, and Tuesday afternoon, and called and spoke to Kia. 61 00:03:29,360 --> 00:03:33,120 Speaker 1: I spoke to Tom up in Kia here locally, and 62 00:03:33,200 --> 00:03:35,200 Speaker 1: he was very kind. He went through the game, and 63 00:03:35,240 --> 00:03:38,320 Speaker 1: he came back and he said, you know, Ron, there 64 00:03:38,360 --> 00:03:40,240 Speaker 1: isn't a set of break rotors in the country for 65 00:03:40,280 --> 00:03:43,400 Speaker 1: that car. He said, they are all on national back 66 00:03:43,520 --> 00:03:47,000 Speaker 1: order with no release date, no plan. I hate it 67 00:03:47,040 --> 00:03:51,040 Speaker 1: when they say this no planned release date in sight? 68 00:03:52,200 --> 00:03:55,200 Speaker 1: What does that mean? What We're driving a three year 69 00:03:55,240 --> 00:04:00,120 Speaker 1: old car and and now it's junk and and this 70 00:04:00,160 --> 00:04:03,000 Speaker 1: is this is what I mean. The parts problem is worse. 71 00:04:03,120 --> 00:04:06,240 Speaker 1: It's it's worse than we then we can imagine it. 72 00:04:06,400 --> 00:04:09,080 Speaker 1: Some weeks, it just seems to be getting worse and worse. 73 00:04:10,960 --> 00:04:13,320 Speaker 1: We ended up machining the rotors. And I have to 74 00:04:13,320 --> 00:04:16,159 Speaker 1: tell you the story, right, Um, I'm looking for a 75 00:04:16,200 --> 00:04:18,400 Speaker 1: new tire machine. Gee, how's he gonna segue this into 76 00:04:18,440 --> 00:04:21,200 Speaker 1: the break rotor story? Just listen. So I'm looking for 77 00:04:21,240 --> 00:04:23,599 Speaker 1: a new tire machine. It's time my my Hunter machines. 78 00:04:23,640 --> 00:04:26,039 Speaker 1: It's getting it's getting older, and it still works. It's great. 79 00:04:26,080 --> 00:04:28,719 Speaker 1: I love my Hunter machine. I just you know what, 80 00:04:28,800 --> 00:04:30,839 Speaker 1: it's time you change things before they break in the 81 00:04:30,839 --> 00:04:32,800 Speaker 1: outer repair of business, because you wait till it breaks, 82 00:04:32,880 --> 00:04:34,880 Speaker 1: that's the day you're gonna have forty tires to do. 83 00:04:35,000 --> 00:04:36,920 Speaker 1: And now you've got no machine so let's just do 84 00:04:36,960 --> 00:04:40,280 Speaker 1: it once and get it over with. So John, my salesman, 85 00:04:40,320 --> 00:04:42,840 Speaker 1: came in and, um, we're standing there in the you know, 86 00:04:42,880 --> 00:04:45,000 Speaker 1: it's the back room is getting smaller. It's not that 87 00:04:45,040 --> 00:04:46,800 Speaker 1: the back room is getting smaller. Roll the equipment is 88 00:04:46,800 --> 00:04:51,600 Speaker 1: getting bigger, and you know you need you need more 89 00:04:51,680 --> 00:04:54,520 Speaker 1: room to compensate for it. So something has to go. 90 00:04:54,920 --> 00:04:56,799 Speaker 1: And we look in the back room. There's a balancer, 91 00:04:56,880 --> 00:04:59,520 Speaker 1: there's the tire machine. There's the press to do wheel 92 00:04:59,560 --> 00:05:03,120 Speaker 1: bearings and press work. There's the brake leave. We're storing 93 00:05:03,200 --> 00:05:06,480 Speaker 1: the Evapp smoke machine. In the back room. We've got 94 00:05:06,520 --> 00:05:09,120 Speaker 1: cabinets glory. We've got a couple of toolboxes. One's got 95 00:05:09,120 --> 00:05:12,040 Speaker 1: a grinder on the top of it. There's more than 96 00:05:12,080 --> 00:05:15,840 Speaker 1: a few, you know, cabinets with or shelving with. One's 97 00:05:15,839 --> 00:05:17,720 Speaker 1: got the wheel weight assortment on it, and the one's 98 00:05:17,760 --> 00:05:20,560 Speaker 1: got some um parts that we use different things. And 99 00:05:21,120 --> 00:05:23,400 Speaker 1: there's no room. John looks at me and he says, 100 00:05:23,520 --> 00:05:26,120 Speaker 1: I get rid of the brake leave. Gee, John, I 101 00:05:26,120 --> 00:05:27,560 Speaker 1: don't know if I do that, I said every once 102 00:05:27,560 --> 00:05:28,680 Speaker 1: in a while. He says, well, what do you think 103 00:05:28,680 --> 00:05:30,520 Speaker 1: it's gonna go? I said, I'll get rid of the press. 104 00:05:30,520 --> 00:05:32,200 Speaker 1: I'll put the press. We've got a trailer and put 105 00:05:32,200 --> 00:05:33,680 Speaker 1: the press in the trail and nothing will heard it 106 00:05:33,680 --> 00:05:35,480 Speaker 1: out there. I said, you never know when you're gonna 107 00:05:35,480 --> 00:05:39,799 Speaker 1: need the brake. Leave ergo enter the Kia. So Danny 108 00:05:39,800 --> 00:05:41,280 Speaker 1: and I looked at each other and I said, well, 109 00:05:41,320 --> 00:05:43,320 Speaker 1: I guess we're gonna cut rotors, which we don't really 110 00:05:43,320 --> 00:05:46,400 Speaker 1: like to do for a variety of reasons, one being 111 00:05:46,640 --> 00:05:49,200 Speaker 1: that you know, the rotors are thin enough now and 112 00:05:49,240 --> 00:05:53,720 Speaker 1: when you remove mass, you you can we not weaken it, 113 00:05:53,760 --> 00:05:55,680 Speaker 1: but you know it's more likely to come back with 114 00:05:55,720 --> 00:05:59,080 Speaker 1: a pulse because you've you've taken you've taken some timber 115 00:05:59,160 --> 00:06:03,080 Speaker 1: off the wood, and you know it'll get a twist. 116 00:06:04,080 --> 00:06:07,000 Speaker 1: So we were very careful. I'm machined about seven thousands 117 00:06:07,040 --> 00:06:08,800 Speaker 1: off of it. Fortunately I still remember how to use 118 00:06:08,839 --> 00:06:11,200 Speaker 1: a brake leathe my acuturn brake lathe works really well. 119 00:06:11,200 --> 00:06:12,760 Speaker 1: It's every once in a while I turn it on 120 00:06:12,800 --> 00:06:15,200 Speaker 1: and put a nickel on the way and just you know, 121 00:06:15,240 --> 00:06:17,280 Speaker 1: watch it run. Just it doesn't knock the nickel over. 122 00:06:17,320 --> 00:06:19,120 Speaker 1: That's how steady machine and that's how they sold it 123 00:06:19,120 --> 00:06:22,960 Speaker 1: twenty years ago. It still works and machine the rotors, 124 00:06:23,000 --> 00:06:25,360 Speaker 1: and they're beautiful. And and that's how we fixed the car. 125 00:06:25,680 --> 00:06:27,680 Speaker 1: We we sent it down the road, we we machine 126 00:06:27,720 --> 00:06:31,080 Speaker 1: the rotors and it's fixed. And I explained to the customer, 127 00:06:31,120 --> 00:06:33,520 Speaker 1: new customer, Andrew, I said, Andrew, I don't I don't 128 00:06:33,520 --> 00:06:35,279 Speaker 1: know when rotors are going to be available. I said, 129 00:06:35,279 --> 00:06:36,839 Speaker 1: I don't normally do this, I said, but I have 130 00:06:36,920 --> 00:06:40,440 Speaker 1: no choice. Your rotors a machine. They're well with inspect 131 00:06:40,440 --> 00:06:43,280 Speaker 1: they're they're not undersized by any stretch of the imagination. 132 00:06:43,880 --> 00:06:47,200 Speaker 1: I would have preferred to put new on. But you know, 133 00:06:47,279 --> 00:06:49,400 Speaker 1: this is what we ended up doing. And I think 134 00:06:49,480 --> 00:06:52,640 Speaker 1: this is a mindset and what I learned is not 135 00:06:52,800 --> 00:06:56,159 Speaker 1: just about the parts problem. But I learned that, you know, 136 00:06:57,040 --> 00:06:59,200 Speaker 1: I guess you got to open your mind a little bit. 137 00:06:59,800 --> 00:07:02,479 Speaker 1: And and you know, I keep saying you've got to 138 00:07:02,480 --> 00:07:04,279 Speaker 1: be open minded, But I guess I've got my mind 139 00:07:04,279 --> 00:07:08,080 Speaker 1: and looked differently at things because of the part shortage. 140 00:07:08,120 --> 00:07:10,720 Speaker 1: How we're how we're being affected, how things are going 141 00:07:10,760 --> 00:07:15,480 Speaker 1: to change. And they surely are. They they absolutely positively are. 142 00:07:16,360 --> 00:07:20,120 Speaker 1: And there's just no rhyme or reason. You can't you 143 00:07:20,160 --> 00:07:24,120 Speaker 1: can't explain it. I had another person call up the 144 00:07:24,120 --> 00:07:28,640 Speaker 1: shop this week Nissan Rogue that needed a cooling fan, 145 00:07:29,800 --> 00:07:32,560 Speaker 1: and she was desperate. She hasn't had her vehicle now 146 00:07:32,640 --> 00:07:38,760 Speaker 1: for more than a few weeks, and it's she's dealing with. Um, 147 00:07:38,840 --> 00:07:42,480 Speaker 1: she's got no cooling fan. The car overheats. On occasion, 148 00:07:42,600 --> 00:07:45,160 Speaker 1: she'll run to the corner store to get some groceries 149 00:07:45,160 --> 00:07:48,160 Speaker 1: for her kids. She's all alone. UM, I don't know 150 00:07:48,200 --> 00:07:49,840 Speaker 1: what to tell her. I said, did you call Nissan? 151 00:07:49,920 --> 00:07:51,840 Speaker 1: She goes, yeah, that's where the car is. Nissan says, 152 00:07:51,880 --> 00:07:55,920 Speaker 1: my cooling fan that I need is in Japan and 153 00:07:56,240 --> 00:08:00,440 Speaker 1: there's no release date in sight. I'm thinking, what's going on? 154 00:08:01,400 --> 00:08:06,000 Speaker 1: You know, that's two vehicles too critical components that we 155 00:08:06,080 --> 00:08:08,360 Speaker 1: have as an issue, and you know here we are. 156 00:08:09,120 --> 00:08:12,720 Speaker 1: So I guess the moral to the story is, Um, 157 00:08:12,800 --> 00:08:14,480 Speaker 1: when you think about what did you learned this week? 158 00:08:14,520 --> 00:08:16,560 Speaker 1: I know what I learned. I learned that parts are 159 00:08:16,560 --> 00:08:20,600 Speaker 1: a problem. That the old way of actually fixing things 160 00:08:20,840 --> 00:08:25,000 Speaker 1: where we make parts, as I consider machining rotors making 161 00:08:25,000 --> 00:08:28,840 Speaker 1: a part, we're making a bad part into a good part. Right. Um, 162 00:08:28,880 --> 00:08:33,679 Speaker 1: you know we're we're we're making parts work and getting 163 00:08:33,720 --> 00:08:35,200 Speaker 1: the car back out the door. And I think we're 164 00:08:35,240 --> 00:08:41,040 Speaker 1: gonna see more of that, So you know it's it's 165 00:08:41,080 --> 00:08:43,600 Speaker 1: it's getting tough out there and getting tougher. Um. I 166 00:08:43,720 --> 00:08:46,160 Speaker 1: encourage you to talk to your mechanic. I encourage you 167 00:08:46,200 --> 00:08:48,240 Speaker 1: to take better care of your car. I think you're 168 00:08:48,240 --> 00:08:51,640 Speaker 1: gonna need to. I haven't seen. I talked to someone 169 00:08:51,720 --> 00:08:55,440 Speaker 1: this week. They're predicting that the automobile shortage is going 170 00:08:55,480 --> 00:08:57,240 Speaker 1: to go on for another nine months. I don't know 171 00:08:57,240 --> 00:08:59,440 Speaker 1: where they got that number from, their their higher up 172 00:08:59,440 --> 00:09:03,200 Speaker 1: in the manufacturing sector, and they indicated to me that 173 00:09:03,280 --> 00:09:05,840 Speaker 1: they see this as a six to eight month problem, 174 00:09:06,040 --> 00:09:09,839 Speaker 1: which puts us somewhere past March of next year if 175 00:09:09,840 --> 00:09:14,240 Speaker 1: I do my math right, um, February March. And you know, 176 00:09:14,280 --> 00:09:16,120 Speaker 1: a lot of this has to do with the chip shortage, 177 00:09:16,240 --> 00:09:19,320 Speaker 1: that they can't produce enough chips, and um, you know, 178 00:09:19,360 --> 00:09:21,360 Speaker 1: there's a lot of things that they can't produce. Listen, 179 00:09:21,640 --> 00:09:25,720 Speaker 1: I've got, on a personal note, my new plow truck, 180 00:09:25,800 --> 00:09:29,360 Speaker 1: my twenty two Chevrolet Silverado I wanted. They don't they 181 00:09:29,400 --> 00:09:33,280 Speaker 1: don't always put the wheelwell linings in the rear wheel wells. 182 00:09:33,640 --> 00:09:37,959 Speaker 1: I had purchased something after market. They fit terrible. Their garbage. UM, 183 00:09:38,320 --> 00:09:40,120 Speaker 1: I'll get by with them, but I called it my 184 00:09:40,160 --> 00:09:41,839 Speaker 1: GM guy and I said, then it's just order me 185 00:09:41,880 --> 00:09:43,480 Speaker 1: the ones from GM. I know they're on back order, 186 00:09:43,480 --> 00:09:45,080 Speaker 1: which is why I didn't use them in the first place. 187 00:09:45,720 --> 00:09:48,120 Speaker 1: Um we have we have another one of you know, 188 00:09:48,240 --> 00:09:50,880 Speaker 1: no ship date available, so I may not see these 189 00:09:50,920 --> 00:09:52,800 Speaker 1: things for a year. I have no clue. I have 190 00:09:52,880 --> 00:09:56,720 Speaker 1: no clue when they're coming in. And you know it's 191 00:09:57,679 --> 00:10:03,640 Speaker 1: it's really you can't predict anything. Um, you really can't. 192 00:10:03,679 --> 00:10:05,640 Speaker 1: So I don't know what you learned this week. I 193 00:10:05,760 --> 00:10:08,800 Speaker 1: just learned that the parts problem is bad and it's 194 00:10:08,800 --> 00:10:10,840 Speaker 1: going to get worse. And I hate to be doom 195 00:10:10,880 --> 00:10:13,520 Speaker 1: and gloom, but there's ways around it, you know. I 196 00:10:13,559 --> 00:10:15,280 Speaker 1: still think I could have found the fool cooling fan 197 00:10:15,320 --> 00:10:16,800 Speaker 1: for the lady with the Nissan, but she hung up 198 00:10:16,800 --> 00:10:18,480 Speaker 1: before I could get her vent because I got a 199 00:10:18,480 --> 00:10:20,640 Speaker 1: couple of people I could call. So there's stuff out there. 200 00:10:20,640 --> 00:10:24,000 Speaker 1: You just do the think non traditional methods. You know. 201 00:10:24,040 --> 00:10:26,120 Speaker 1: I would have loved to have jump on o'reillyoto parts, 202 00:10:26,120 --> 00:10:28,679 Speaker 1: get on rallyoto dot com and see if they've had it, 203 00:10:28,679 --> 00:10:30,920 Speaker 1: because they've got They've got some of the biggest warehouses 204 00:10:30,920 --> 00:10:33,200 Speaker 1: in the country to pull from for the world for 205 00:10:33,240 --> 00:10:35,480 Speaker 1: that matter, they're so big and uh I bet O'Reilly 206 00:10:35,520 --> 00:10:38,240 Speaker 1: ooto parts would have that cooling fan. But we'll never know. 207 00:10:38,360 --> 00:10:40,120 Speaker 1: The lady never left me the vent, so if she's 208 00:10:40,160 --> 00:10:44,280 Speaker 1: listening and you call back, call me back. So anyway, um, Hey, 209 00:10:44,280 --> 00:10:45,760 Speaker 1: you know, coming up at the bottom of the hour, 210 00:10:46,080 --> 00:10:48,520 Speaker 1: Harrish Gobin is going to be with us from Launch Products. 211 00:10:48,520 --> 00:10:50,400 Speaker 1: We're gonna talk about d I Y scan tools. You 212 00:10:50,440 --> 00:10:52,360 Speaker 1: guys are always asking me what scan tools to buy, 213 00:10:52,400 --> 00:10:54,880 Speaker 1: what features should you look for. We've had Harresh on 214 00:10:54,920 --> 00:10:56,520 Speaker 1: the show before. We thought we bring them back and 215 00:10:56,559 --> 00:10:58,440 Speaker 1: do a little one on one and talk a little 216 00:10:58,440 --> 00:11:00,240 Speaker 1: bit about that. But right now, let's pull over and 217 00:11:00,280 --> 00:11:02,640 Speaker 1: take a pause, and when the Car Doctor returns, we'll 218 00:11:02,640 --> 00:11:06,440 Speaker 1: open up the phone lines at five zero zero. Don't 219 00:11:06,440 --> 00:11:18,679 Speaker 1: go away. What's more fun than listening to Ron and 220 00:11:18,760 --> 00:11:21,199 Speaker 1: Ady and the Car Doctor and getting that car fixed? Right? 221 00:11:21,440 --> 00:11:25,000 Speaker 1: Eight five five five zero nine zero zero. Give Ron 222 00:11:25,040 --> 00:11:28,040 Speaker 1: a call now back to Ron, Hey, let's get down 223 00:11:28,120 --> 00:11:30,200 Speaker 1: Texas Way and talk to John. John. Welcome to the 224 00:11:30,200 --> 00:11:33,640 Speaker 1: Car Doctor, sir, How can I help? Hey? Ron, thank 225 00:11:33,679 --> 00:11:35,880 Speaker 1: you so much for taking my call. Ron. I have 226 00:11:35,960 --> 00:11:41,240 Speaker 1: a two eighteen RAM Pro Master it's my work vehicles 227 00:11:41,320 --> 00:11:47,200 Speaker 1: seventy three thous on it um and in the last 228 00:11:47,240 --> 00:11:49,400 Speaker 1: thousand of miles or so, it's been throwing a code 229 00:11:49,640 --> 00:11:52,080 Speaker 1: a peek of O three O two, which is a 230 00:11:52,120 --> 00:11:56,640 Speaker 1: misfire on on cylinder two. Uh. And I decided to 231 00:11:56,720 --> 00:11:59,760 Speaker 1: change all the coils and all the plugs next day 232 00:12:00,040 --> 00:12:02,400 Speaker 1: in a little bit better and it went right back 233 00:12:02,440 --> 00:12:08,840 Speaker 1: to giving me misfires. Uh. So, having gone online and 234 00:12:09,040 --> 00:12:11,199 Speaker 1: gotten a little bit of a scare from the knowing 235 00:12:11,240 --> 00:12:16,280 Speaker 1: about the the tent to start tick uh nervous so 236 00:12:18,000 --> 00:12:20,560 Speaker 1: uh they supposedly took care of this problem. I called 237 00:12:20,559 --> 00:12:23,360 Speaker 1: the dealer. They want to take it apart just to 238 00:12:23,440 --> 00:12:27,280 Speaker 1: diagnose it. And when I look up parts for it, 239 00:12:27,320 --> 00:12:29,920 Speaker 1: if I were to replace the rockers and the lifters 240 00:12:29,920 --> 00:12:32,360 Speaker 1: and stuff, it would be probably half of that for me. 241 00:12:32,440 --> 00:12:35,280 Speaker 1: So I'm not sure which way to proceed here and 242 00:12:35,720 --> 00:12:37,560 Speaker 1: how to you know, I was going to do a 243 00:12:37,600 --> 00:12:43,200 Speaker 1: compression test this weekend, um, but I'm you know, some 244 00:12:43,360 --> 00:12:46,640 Speaker 1: when it's when it's cold, it runs okay. Uh. As 245 00:12:46,679 --> 00:12:50,080 Speaker 1: it gets hotter, it starts misfires, which makes me think 246 00:12:50,600 --> 00:12:53,280 Speaker 1: possibly a head gas or something. Yeah, does it make 247 00:12:53,320 --> 00:12:57,440 Speaker 1: any noise? You know? I tried to to listen to 248 00:12:57,520 --> 00:12:59,480 Speaker 1: with my phone because I figured to have a better 249 00:12:59,720 --> 00:13:03,520 Speaker 1: dis comination on the audio, and I when I heard it, 250 00:13:03,559 --> 00:13:05,839 Speaker 1: I definitely heard a click. It turns that I think 251 00:13:05,840 --> 00:13:09,600 Speaker 1: it's the E g R valve up on top that's 252 00:13:10,600 --> 00:13:13,120 Speaker 1: clicking back and forth. So I I haven't put a 253 00:13:13,160 --> 00:13:16,040 Speaker 1: stephoscope or anything to a three driver to the valve cover. 254 00:13:16,280 --> 00:13:20,720 Speaker 1: But uh, I don't hear that. That that is that 255 00:13:20,760 --> 00:13:24,840 Speaker 1: telltale sign. You know. Cylinder number two is the first 256 00:13:25,040 --> 00:13:28,520 Speaker 1: cylinder in the front row on this engine, and this 257 00:13:28,559 --> 00:13:33,760 Speaker 1: engine sits, this engine sits sideways. If this engine we're 258 00:13:33,800 --> 00:13:36,840 Speaker 1: facing front, cylinder number two would be the first cylinder 259 00:13:37,200 --> 00:13:42,880 Speaker 1: on the driver's side. Okay, So which way does the 260 00:13:42,960 --> 00:13:45,560 Speaker 1: overhang go? Because I don't remember. Does the overhang go 261 00:13:46,040 --> 00:13:48,520 Speaker 1: to the towards the rear of the vehicle or does 262 00:13:48,559 --> 00:13:51,040 Speaker 1: it go towards the front? I think it goes towards 263 00:13:51,120 --> 00:13:53,680 Speaker 1: the rear, right, you can you can access the front bank, 264 00:13:53,720 --> 00:13:58,920 Speaker 1: but you can't access the rear bank, exactly correct. So 265 00:13:59,480 --> 00:14:01,760 Speaker 1: normal you and I just I just want to just 266 00:14:01,840 --> 00:14:04,400 Speaker 1: put this bug in your rear for a minute. Normally 267 00:14:04,720 --> 00:14:07,920 Speaker 1: I would when I have a problem like this, all right, Um, 268 00:14:07,960 --> 00:14:10,280 Speaker 1: I would swap coils around up front. I wouldn't go 269 00:14:10,280 --> 00:14:13,559 Speaker 1: swapping all the coils because just for what you're in into. 270 00:14:13,840 --> 00:14:16,719 Speaker 1: So the next time, just for an educational moment um, 271 00:14:16,880 --> 00:14:20,000 Speaker 1: swap number two coil. Take number two coil. Pick one 272 00:14:20,000 --> 00:14:21,720 Speaker 1: of the other two cylinders. It's easy to get to, 273 00:14:22,400 --> 00:14:24,920 Speaker 1: all right, Move at the moving move into the one 274 00:14:25,000 --> 00:14:26,960 Speaker 1: next to it, Take the plug out of to move 275 00:14:27,000 --> 00:14:29,400 Speaker 1: it to the move it to the remaining cylinder. Move 276 00:14:29,520 --> 00:14:31,880 Speaker 1: things around. Always mark them with a marker because you're 277 00:14:31,920 --> 00:14:33,720 Speaker 1: gonna forget, or the phone's gonna ring, or the wife's 278 00:14:33,760 --> 00:14:35,560 Speaker 1: gonna come out of the dog's gonna bark, or somebody's 279 00:14:35,560 --> 00:14:38,240 Speaker 1: gonna go go, hey, what's this? You know, gee? Where 280 00:14:38,240 --> 00:14:39,840 Speaker 1: did I put it? You know who put the east 281 00:14:39,920 --> 00:14:42,360 Speaker 1: in the bread um? And you know that way? You 282 00:14:42,360 --> 00:14:44,200 Speaker 1: know what does it follow? Does it follow the plug, 283 00:14:44,240 --> 00:14:45,920 Speaker 1: does it follow the coil or is it still on 284 00:14:45,960 --> 00:14:49,240 Speaker 1: the cylinder. So you know, you could have an injector issue. 285 00:14:49,280 --> 00:14:52,360 Speaker 1: This could be fuel related, um, but you know that's 286 00:14:52,400 --> 00:14:54,840 Speaker 1: easy enough to dope out when the problem is happening. 287 00:14:54,960 --> 00:14:56,440 Speaker 1: What does fuel trim look like? Do you have a 288 00:14:56,440 --> 00:15:02,120 Speaker 1: scan toal can you look at fuel trim? I and Uh, 289 00:15:01,120 --> 00:15:04,560 Speaker 1: it's it's not a great great one. I I did 290 00:15:04,560 --> 00:15:08,520 Speaker 1: some live data I haven't really taken. I did take 291 00:15:08,520 --> 00:15:11,360 Speaker 1: a snapshot of it, and I don't remember what it 292 00:15:11,400 --> 00:15:14,120 Speaker 1: is right now. I don't even know what comparing it 293 00:15:14,160 --> 00:15:16,040 Speaker 1: to what what? What numbers are supposed to happen? Well, 294 00:15:16,080 --> 00:15:19,480 Speaker 1: do you have another car in the house, Yeah, go 295 00:15:19,560 --> 00:15:21,120 Speaker 1: hook up to that one. You have a car that's 296 00:15:21,160 --> 00:15:23,840 Speaker 1: not broken. The problem is, one of the biggest mistakes 297 00:15:23,840 --> 00:15:27,200 Speaker 1: we make, is diagnosticians, is we always bring the tool 298 00:15:27,240 --> 00:15:31,680 Speaker 1: out for the first time on the broken car. You know, imagine, 299 00:15:31,760 --> 00:15:34,000 Speaker 1: imagine how a doctor feels, Hey, this guy might be 300 00:15:34,000 --> 00:15:35,800 Speaker 1: having a heart attack. Oh, let's test them with the 301 00:15:35,800 --> 00:15:37,760 Speaker 1: new tool we just got. I mean, how accurate is 302 00:15:37,760 --> 00:15:40,480 Speaker 1: that going to be? You know? So we always want 303 00:15:40,480 --> 00:15:41,960 Speaker 1: to look at We always want to look at good. 304 00:15:42,000 --> 00:15:43,640 Speaker 1: If we know what good looks like, then we know 305 00:15:43,720 --> 00:15:48,200 Speaker 1: what bad looks like. Right. So, in a nutshell fueled trim, 306 00:15:48,320 --> 00:15:51,640 Speaker 1: think of those the back in geometry class in high school, 307 00:15:52,000 --> 00:15:55,160 Speaker 1: zero numbers, member zero and then positive numbers and negative numbers, 308 00:15:55,200 --> 00:15:57,120 Speaker 1: And we said where would you use negative numbers? Well, 309 00:15:57,160 --> 00:16:00,000 Speaker 1: if you became a mechanic, he used negative numbers. Uh, 310 00:16:00,080 --> 00:16:02,800 Speaker 1: zero is a balanced fuel mixture. So you've got long 311 00:16:02,880 --> 00:16:05,200 Speaker 1: term fuel trim, short term fuel trim. Long term fuel 312 00:16:05,200 --> 00:16:07,000 Speaker 1: trim is what you had for dinner the last five 313 00:16:07,080 --> 00:16:09,440 Speaker 1: days in a row. Short term fuel trim is what 314 00:16:09,520 --> 00:16:13,720 Speaker 1: you had for dinner tonight, all right, And the computer, 315 00:16:13,760 --> 00:16:16,480 Speaker 1: the computer looks at fuel trim and it decides, hey, 316 00:16:16,720 --> 00:16:20,000 Speaker 1: you know, uh, John keeps going rich, so we're gonna 317 00:16:20,040 --> 00:16:21,880 Speaker 1: we're gonna lean it out, or John keeps going lean, 318 00:16:21,920 --> 00:16:24,120 Speaker 1: we're gonna add more fuel. Just to get an idea 319 00:16:24,120 --> 00:16:26,760 Speaker 1: what numbers are. Typically, you're gonna see short term fuel 320 00:16:26,800 --> 00:16:29,440 Speaker 1: trim react very quickly, and you'll see short term fuel 321 00:16:29,480 --> 00:16:32,920 Speaker 1: trim somewhere in the you know, positive ten to fifteen 322 00:16:32,920 --> 00:16:36,560 Speaker 1: percent range. Long term fuel trim generally shouldn't exceed ten percent. 323 00:16:36,640 --> 00:16:39,240 Speaker 1: Over ten percent, it's driving it higher. When it gets 324 00:16:39,240 --> 00:16:42,080 Speaker 1: to it's gonna set a fault. I don't think you've 325 00:16:42,120 --> 00:16:43,920 Speaker 1: got a fuel trim issue, but I would want you 326 00:16:44,000 --> 00:16:46,520 Speaker 1: to look at it all right. Where I where I 327 00:16:46,560 --> 00:16:50,240 Speaker 1: think you're going here is what's real likely is that 328 00:16:50,280 --> 00:16:52,280 Speaker 1: you do have the head problem. Do you have the 329 00:16:52,280 --> 00:16:56,440 Speaker 1: ability to do a cylinder leakedown test? I do, so 330 00:16:56,480 --> 00:16:58,600 Speaker 1: I have have a tool for that. Yeah, I would 331 00:16:58,680 --> 00:17:00,920 Speaker 1: I would do a leakedown test this weekend. Yeah, i 332 00:17:00,920 --> 00:17:02,920 Speaker 1: would do a cylinder League test because I've got a 333 00:17:02,960 --> 00:17:04,919 Speaker 1: feeling you're gonna find the valve seat fell out of 334 00:17:04,920 --> 00:17:09,240 Speaker 1: the head or it's rattling around that it moves right. Um, 335 00:17:09,280 --> 00:17:11,719 Speaker 1: you know that's that's that's the common thing. Heads are 336 00:17:11,760 --> 00:17:14,240 Speaker 1: more common than gas gets. Heads are more common than 337 00:17:14,280 --> 00:17:17,320 Speaker 1: anything else on these As a matter of fact, be careful. 338 00:17:17,680 --> 00:17:19,399 Speaker 1: You might want to take that vin and call the 339 00:17:19,480 --> 00:17:21,920 Speaker 1: Chrysler dealer and say, hey, is there any extended warranty 340 00:17:22,000 --> 00:17:25,200 Speaker 1: on this? Because some of these three six is Chrysler 341 00:17:25,200 --> 00:17:27,840 Speaker 1: extended the warranty I think ten years, hundred and fifty 342 00:17:27,840 --> 00:17:32,000 Speaker 1: thousand miles. So you know it's it's they may try 343 00:17:32,000 --> 00:17:33,800 Speaker 1: to get you in the door for a diagnosis that 344 00:17:33,840 --> 00:17:37,240 Speaker 1: you may or may not need. So let's start there. 345 00:17:37,280 --> 00:17:40,080 Speaker 1: Do a cylinder League test, call me back next week 346 00:17:40,119 --> 00:17:42,720 Speaker 1: with the results, and then we can talk further and 347 00:17:42,760 --> 00:17:45,439 Speaker 1: you know, decide just what exactly is going on. You 348 00:17:45,480 --> 00:17:48,000 Speaker 1: may want to put those original coils back in because 349 00:17:48,160 --> 00:17:51,120 Speaker 1: you've changed that parameter. And now if you have original 350 00:17:51,119 --> 00:17:53,920 Speaker 1: stuff back in, you you know what good and what 351 00:17:53,920 --> 00:17:56,240 Speaker 1: what bad is. I mighta put a bad new coil 352 00:17:56,280 --> 00:17:58,160 Speaker 1: and I don't think so, but you get my point. 353 00:17:58,600 --> 00:18:00,639 Speaker 1: So do those things? John call me back. I always 354 00:18:00,640 --> 00:18:03,120 Speaker 1: I appreciate the conversation. I appreciate talking to you. We'll 355 00:18:03,160 --> 00:18:06,440 Speaker 1: fix this. Don't don't panic. We'll figure this out. I'll 356 00:18:06,440 --> 00:18:08,560 Speaker 1: talk to you soon. Hey, coming up next to Resh Gobin, 357 00:18:09,080 --> 00:18:10,960 Speaker 1: you wonn't know about scan tools. A little scan tool 358 00:18:10,960 --> 00:18:13,239 Speaker 1: one oh one stick around the car doctors back right 359 00:18:13,280 --> 00:18:44,520 Speaker 1: after this, Welcome back. You know, scan tools. We've talked 360 00:18:44,520 --> 00:18:47,600 Speaker 1: about it for so many years and everybody's heard the term, 361 00:18:47,640 --> 00:18:49,960 Speaker 1: and it's been a while since we've actually visited the subject, 362 00:18:49,960 --> 00:18:51,520 Speaker 1: and we thought now would be a good time. It's 363 00:18:51,560 --> 00:18:53,800 Speaker 1: kind of timely, right. We just had John on from 364 00:18:53,840 --> 00:18:56,880 Speaker 1: Texas talking about diagnosing with his scan tool his ram 365 00:18:57,000 --> 00:19:00,040 Speaker 1: truck problem. And uh, here's Herresh Goben, who is a 366 00:19:00,200 --> 00:19:02,800 Speaker 1: PDM product development manager for the folks over at launch 367 00:19:02,880 --> 00:19:05,440 Speaker 1: launch Tech USA dot com. Here talk to us a 368 00:19:05,440 --> 00:19:07,600 Speaker 1: little about scan tool basics, some one on one and 369 00:19:07,680 --> 00:19:09,960 Speaker 1: some in depth stuff. Harresh, good to talk to you again. 370 00:19:10,040 --> 00:19:15,480 Speaker 1: Welcome back, Hi, Ron, thanks for having me back. I'm 371 00:19:15,480 --> 00:19:18,320 Speaker 1: doing good man. Um, how is your day today? Did 372 00:19:18,320 --> 00:19:22,679 Speaker 1: you develop anything good? Um? Yeah, we we work on 373 00:19:22,760 --> 00:19:26,560 Speaker 1: some testing on some We're releasing some new entry level 374 00:19:26,640 --> 00:19:28,879 Speaker 1: scan tools for the d I Y segments and I 375 00:19:28,960 --> 00:19:31,560 Speaker 1: was working on testing that at one of my NAPA 376 00:19:31,600 --> 00:19:35,639 Speaker 1: shops out here in San Diego, California. Everything went well good, 377 00:19:35,720 --> 00:19:40,480 Speaker 1: so we can expect to see that in the marketplace soon. Huh. Yes, um, 378 00:19:40,640 --> 00:19:43,280 Speaker 1: we're we are releasing some new d I Y entry 379 00:19:43,359 --> 00:19:46,159 Speaker 1: level scan tools for that. The demographic is going to 380 00:19:46,200 --> 00:19:49,119 Speaker 1: be for the average Joe, the average car owner, you know, 381 00:19:49,200 --> 00:19:51,720 Speaker 1: to keep in their glove box or um, keep in 382 00:19:51,760 --> 00:19:54,600 Speaker 1: their backpack whenever they need to take a look into 383 00:19:54,640 --> 00:19:58,159 Speaker 1: their cars. Help. Uh. Status is you know they can 384 00:19:58,200 --> 00:20:00,680 Speaker 1: definitely do that with these tools. So you know here 385 00:20:00,680 --> 00:20:04,159 Speaker 1: we are. It's right. And if you're out there and 386 00:20:04,160 --> 00:20:06,680 Speaker 1: you're trying to fix your car, you know you're trying 387 00:20:06,680 --> 00:20:09,960 Speaker 1: to repair your own vehicle for variety of reasons, tough economy, 388 00:20:10,040 --> 00:20:12,199 Speaker 1: can't find a good mechanic. You just like the tinker. 389 00:20:13,320 --> 00:20:15,119 Speaker 1: Do you really need a scan tool? Is it a 390 00:20:15,119 --> 00:20:20,639 Speaker 1: mandatory thing in this day and age? I my personal 391 00:20:20,680 --> 00:20:24,359 Speaker 1: opinion I would answer that is yes. I believe the 392 00:20:24,400 --> 00:20:27,199 Speaker 1: technology and the options on the market in terms of 393 00:20:27,200 --> 00:20:30,280 Speaker 1: scan tools are the price points that they're available at 394 00:20:30,400 --> 00:20:34,800 Speaker 1: is very attainable and there's no excuse that any everyone 395 00:20:34,840 --> 00:20:37,200 Speaker 1: that drives a car shouldn't have a basic code reader. 396 00:20:37,680 --> 00:20:39,480 Speaker 1: You know that they can connect to their over deport 397 00:20:39,600 --> 00:20:42,680 Speaker 1: and kind of like just view if there's any live 398 00:20:42,720 --> 00:20:45,240 Speaker 1: codes in there, if there's any codes that are stored, 399 00:20:45,720 --> 00:20:48,119 Speaker 1: and from there, you know, they can decide if they 400 00:20:48,119 --> 00:20:51,399 Speaker 1: want to, you know, hop take a stroll down to 401 00:20:51,440 --> 00:20:54,800 Speaker 1: their parts retailer and get into the d I Y 402 00:20:54,880 --> 00:20:58,280 Speaker 1: type repair or if they they want to venture to 403 00:20:58,359 --> 00:21:02,200 Speaker 1: their service shop and them get into a pay for 404 00:21:02,320 --> 00:21:05,840 Speaker 1: diagnostics in the in the shop. If you are going 405 00:21:05,880 --> 00:21:07,959 Speaker 1: to describe what a scan tool is, let's take this 406 00:21:08,080 --> 00:21:10,720 Speaker 1: conversation even more basic. Al right, if you were talking 407 00:21:10,720 --> 00:21:15,120 Speaker 1: to your mom or or a relative that wasn't car oriented, 408 00:21:15,520 --> 00:21:20,160 Speaker 1: what's a scan tool? So we have to look at 409 00:21:20,160 --> 00:21:23,880 Speaker 1: this is your car. Your vehicle is basically a computer. 410 00:21:24,320 --> 00:21:27,359 Speaker 1: It's a computer that's wired with different control modules that 411 00:21:28,280 --> 00:21:32,080 Speaker 1: each control module serves a different purpose. And to be 412 00:21:32,160 --> 00:21:35,200 Speaker 1: able to communicate with that computer, to be able to 413 00:21:35,240 --> 00:21:38,399 Speaker 1: get a status of the health of that computer, you 414 00:21:38,440 --> 00:21:41,120 Speaker 1: need a scan tool O B d uh scan tool 415 00:21:41,440 --> 00:21:44,680 Speaker 1: ob stancer onboard diagnostics. Would you plug into the port 416 00:21:44,760 --> 00:21:49,080 Speaker 1: of your car and basically you you can start receiving 417 00:21:49,119 --> 00:21:52,159 Speaker 1: like information from that computer. So it's it's sort of 418 00:21:52,160 --> 00:21:53,879 Speaker 1: like when you when you go to the doctor or 419 00:21:53,880 --> 00:21:56,800 Speaker 1: the hospital heart rate, blood pressure stick, get your tongue 420 00:21:56,840 --> 00:22:00,520 Speaker 1: say uh it's it's another way to interface in communicate 421 00:22:00,560 --> 00:22:02,840 Speaker 1: with the vehicle and the car I'll tell you where 422 00:22:02,880 --> 00:22:04,960 Speaker 1: it hurts. It'll tell you where it's sick in a 423 00:22:05,000 --> 00:22:08,639 Speaker 1: way exactly. And then that way you have a pathway 424 00:22:08,680 --> 00:22:11,479 Speaker 1: of what you need to focus on. And you know, 425 00:22:11,720 --> 00:22:15,440 Speaker 1: if you get a code for uh pas oh three 426 00:22:15,440 --> 00:22:17,880 Speaker 1: oh three, which is a misfire, you know, that's usually 427 00:22:17,920 --> 00:22:20,480 Speaker 1: going to be a spark plug or a coil pack, 428 00:22:20,960 --> 00:22:23,320 Speaker 1: you know. And for the ambitious car owners out there, 429 00:22:23,359 --> 00:22:25,639 Speaker 1: they can head over to the park to retailer and 430 00:22:25,920 --> 00:22:27,920 Speaker 1: pick up those plugs or pick up that coil pack 431 00:22:27,960 --> 00:22:31,280 Speaker 1: and you know, and pop it in. So it gives you, 432 00:22:31,320 --> 00:22:34,879 Speaker 1: it gives the car owner a pathway to addressing the 433 00:22:34,960 --> 00:22:37,560 Speaker 1: issues that they might be experiencing with the car. So 434 00:22:37,600 --> 00:22:40,000 Speaker 1: they kind of right, they kind of know which way 435 00:22:40,040 --> 00:22:42,880 Speaker 1: they're going now. In all fairness, the cailer we had 436 00:22:42,880 --> 00:22:44,800 Speaker 1: on just before you, John from Texas, got a P 437 00:22:44,920 --> 00:22:47,840 Speaker 1: zero three oh two. He did do plugs and coils. 438 00:22:48,080 --> 00:22:51,240 Speaker 1: He didn't do enough testing because he still has his problems. 439 00:22:51,240 --> 00:22:53,480 Speaker 1: So let's caution everybody. We still want you to test 440 00:22:53,560 --> 00:22:55,560 Speaker 1: and not and not guess now, what I had said 441 00:22:55,600 --> 00:22:58,159 Speaker 1: to him was move coils and plugs around to determine 442 00:22:58,200 --> 00:23:00,640 Speaker 1: as it ignition as a mechanical and you know, we'll 443 00:23:00,680 --> 00:23:02,680 Speaker 1: get him on the right path, We'll get him straightened out. 444 00:23:02,720 --> 00:23:06,680 Speaker 1: But yes, I understand your point. Um, some scan tools 445 00:23:07,200 --> 00:23:09,800 Speaker 1: connect to a phone, right, we get and we have listeners, 446 00:23:09,840 --> 00:23:13,040 Speaker 1: it will tell me, well, I'm using a brand scan tool. 447 00:23:13,160 --> 00:23:15,359 Speaker 1: Names don't come to mind, but something that will connect 448 00:23:15,400 --> 00:23:18,000 Speaker 1: to their phone. And you know my argument against that 449 00:23:18,160 --> 00:23:20,840 Speaker 1: is it's slow. Right if I'm trying to look at 450 00:23:20,880 --> 00:23:23,400 Speaker 1: live data on a on an Android phone, I don't 451 00:23:23,440 --> 00:23:25,960 Speaker 1: know how fast it is. Necessarily. I'm not condemning all 452 00:23:26,000 --> 00:23:29,000 Speaker 1: of them, but I've I've always been a handheld guy. 453 00:23:29,640 --> 00:23:34,320 Speaker 1: Are there advantages to handheld versus the phone disadvantages? Uh? 454 00:23:34,320 --> 00:23:36,480 Speaker 1: You know, where do you where do you make that? 455 00:23:36,520 --> 00:23:40,840 Speaker 1: Where do you make that decision? Point? Yeah? Um, So 456 00:23:41,040 --> 00:23:44,560 Speaker 1: basically the phone elements that you're talking about are basically 457 00:23:44,560 --> 00:23:47,359 Speaker 1: going to be like the devices that are dongles that 458 00:23:47,480 --> 00:23:51,080 Speaker 1: sync up to the through via Bluetooth connection to your phone, 459 00:23:51,480 --> 00:23:53,480 Speaker 1: and you will be able to retrieve some information, but 460 00:23:53,520 --> 00:23:55,240 Speaker 1: they're definitely gonna be a lag there. It's not going 461 00:23:55,320 --> 00:23:57,800 Speaker 1: to be comparable to a professional line scan tool that 462 00:23:57,920 --> 00:24:01,040 Speaker 1: you're that your mechanic at the at your service center 463 00:24:01,040 --> 00:24:02,920 Speaker 1: would have, right, So that would be the difference. It 464 00:24:02,920 --> 00:24:05,880 Speaker 1: would be actually, it would be level of data transmission 465 00:24:06,320 --> 00:24:10,280 Speaker 1: and also UM and also the like quality of data 466 00:24:10,640 --> 00:24:13,880 Speaker 1: and UM what's being delivered. So you're you know, it's 467 00:24:14,000 --> 00:24:16,320 Speaker 1: it's I guess it becomes down. It comes down to 468 00:24:16,400 --> 00:24:20,520 Speaker 1: price point. So let's let's let's go specific. Now your 469 00:24:20,640 --> 00:24:23,320 Speaker 1: launch right launch tech you is it launched tech USA 470 00:24:23,440 --> 00:24:29,120 Speaker 1: dot com? Harsh for the listeners? Yes, m okay. So 471 00:24:29,280 --> 00:24:33,520 Speaker 1: you're you're you're a scan tool manufacturer, full disclosure. How 472 00:24:33,560 --> 00:24:36,879 Speaker 1: do you decide you know, you're putting like you just 473 00:24:36,880 --> 00:24:38,480 Speaker 1: came out with a new d I Y scan tool. 474 00:24:38,720 --> 00:24:41,000 Speaker 1: How did you decide what to put in it? You know, 475 00:24:41,160 --> 00:24:43,879 Speaker 1: where's the price point? You know? Is it market study? 476 00:24:43,920 --> 00:24:45,480 Speaker 1: Do you say, well, we're gonna make a scan tool 477 00:24:45,480 --> 00:24:48,760 Speaker 1: for five thousand dollars two thousand dollars? You know, how 478 00:24:48,840 --> 00:24:52,240 Speaker 1: does that variable get determined and you know, how does 479 00:24:52,280 --> 00:24:54,960 Speaker 1: the listener know, you know, do they go for the 480 00:24:55,000 --> 00:24:59,399 Speaker 1: five tool, the thousand dollar tool, the tool Where's where's 481 00:24:59,440 --> 00:25:05,239 Speaker 1: their line in the sand? Yeah, it depends on the demographic, right, 482 00:25:05,320 --> 00:25:09,440 Speaker 1: So we categorize our segments into the demographics. One thing 483 00:25:09,480 --> 00:25:11,760 Speaker 1: about us as the Launch, as the company is we 484 00:25:12,359 --> 00:25:15,520 Speaker 1: UH serve many different demographics, some the do it yourself 485 00:25:15,880 --> 00:25:19,240 Speaker 1: to the professional technicians and services facilities. So we at 486 00:25:19,280 --> 00:25:23,480 Speaker 1: launch realized that sometimes the d I Y segment um 487 00:25:23,600 --> 00:25:26,119 Speaker 1: is getting is kind of is neglected. And in the 488 00:25:26,200 --> 00:25:30,240 Speaker 1: free information age, we understand that consumers, the average consumers 489 00:25:31,040 --> 00:25:33,720 Speaker 1: you know, has had a phone in their life ever 490 00:25:33,760 --> 00:25:36,360 Speaker 1: since you know, they were a teenager. So we realized 491 00:25:36,400 --> 00:25:39,000 Speaker 1: to take demand that in the aspect of their life, 492 00:25:39,080 --> 00:25:42,159 Speaker 1: and that's when we decide to release a d I 493 00:25:42,280 --> 00:25:45,560 Speaker 1: Y product with just enough information that's going to be 494 00:25:45,600 --> 00:25:48,800 Speaker 1: and and functionality that's gonna be relevant for them and 495 00:25:48,880 --> 00:25:52,359 Speaker 1: for UH. For the next segment, the professional segment, obviously, 496 00:25:52,440 --> 00:25:54,640 Speaker 1: you know, we we work very closely with the shops 497 00:25:54,640 --> 00:25:57,919 Speaker 1: and the services facilities and the master text and we 498 00:25:58,000 --> 00:26:00,880 Speaker 1: take their feedback and developing the high high and professional 499 00:26:00,960 --> 00:26:03,399 Speaker 1: line products. But you know, and this is gonna be 500 00:26:03,400 --> 00:26:05,320 Speaker 1: my question. We're gonna we're gonna stop for a pause 501 00:26:05,400 --> 00:26:07,679 Speaker 1: and then we come back. You'll answer it. My question 502 00:26:07,760 --> 00:26:11,960 Speaker 1: before the pause is, but is the handheld device where 503 00:26:11,960 --> 00:26:15,639 Speaker 1: it's just your phone, is that device likely to be 504 00:26:15,720 --> 00:26:18,920 Speaker 1: more limited than a true handheld scan tool, whether it's 505 00:26:18,960 --> 00:26:21,680 Speaker 1: d I YRE professional. Don't answer it yet, you think 506 00:26:21,720 --> 00:26:23,479 Speaker 1: about that. Let me pull over take the pause. I'm 507 00:26:23,520 --> 00:26:25,280 Speaker 1: run any in the car doctor. I'm here with Haresh 508 00:26:25,280 --> 00:26:27,959 Speaker 1: Goben from launch tech or launch Tech USA dot com, 509 00:26:28,080 --> 00:26:30,639 Speaker 1: Launch scan Tool Products. We'll both be back right after this. 510 00:26:30,680 --> 00:26:41,159 Speaker 1: Don't go away, welcome back. We're on the end the 511 00:26:41,200 --> 00:26:44,560 Speaker 1: car doctor. Here. We're with Haresh Goben from Launch scan Tools, 512 00:26:44,640 --> 00:26:48,040 Speaker 1: launch Tech USA dot com. And before the pause, I 513 00:26:48,080 --> 00:26:49,520 Speaker 1: had asked to Rush. I kind of put him on 514 00:26:49,560 --> 00:26:51,480 Speaker 1: the spot a little bit and made him sweat. I 515 00:26:51,560 --> 00:26:53,119 Speaker 1: like to make them sweat. It's kind of fun, right 516 00:26:53,119 --> 00:26:57,199 Speaker 1: Haresh and uh, we were we were talking about you know, 517 00:26:57,320 --> 00:27:00,520 Speaker 1: what's better that the handheld phone device or the you 518 00:27:00,560 --> 00:27:02,760 Speaker 1: know the I'm sorry the phone device, were the handheld 519 00:27:02,760 --> 00:27:05,520 Speaker 1: scan tool? And you know, what are you going to 520 00:27:05,560 --> 00:27:08,280 Speaker 1: get more out of? What's what's what's the solution? What 521 00:27:08,320 --> 00:27:12,600 Speaker 1: do you think. So this is a catch twenty two question, 522 00:27:12,680 --> 00:27:14,600 Speaker 1: A very good question at that ron, but I would 523 00:27:14,800 --> 00:27:18,479 Speaker 1: I'm gonna approach to answer it from this angle. So 524 00:27:18,560 --> 00:27:21,639 Speaker 1: for a D d I Y type device O B 525 00:27:21,760 --> 00:27:26,040 Speaker 1: D scan tool, it's all about expectations in terms of 526 00:27:26,520 --> 00:27:29,600 Speaker 1: the functionality that one expects. So on a D I 527 00:27:29,760 --> 00:27:33,199 Speaker 1: Y type scan tool, there will be some limited function 528 00:27:33,240 --> 00:27:36,560 Speaker 1: at such functionality as compared to a professional line scan tool. 529 00:27:37,080 --> 00:27:39,400 Speaker 1: In addition to that, UM the d I Y might 530 00:27:39,440 --> 00:27:42,560 Speaker 1: have a lag and data delivery and that there might 531 00:27:42,600 --> 00:27:47,600 Speaker 1: be like gaps and coverages and vehicle coverage. With that said, UM, 532 00:27:47,640 --> 00:27:51,000 Speaker 1: a professional line scan tool, you can you can pretty 533 00:27:51,080 --> 00:27:52,960 Speaker 1: much be assured that you will be able to have 534 00:27:53,160 --> 00:27:58,040 Speaker 1: accommodate an expansive type of vehical coverage from euro domestic 535 00:27:58,040 --> 00:28:01,800 Speaker 1: and Asians. In addition to you'll be able to UM 536 00:28:01,920 --> 00:28:05,119 Speaker 1: to accommodate firewalls that you might not be able to 537 00:28:05,160 --> 00:28:10,240 Speaker 1: accommodate on a D I Y. Now that that is 538 00:28:10,280 --> 00:28:12,639 Speaker 1: a whole another conversation. Let's not even go there. You know, 539 00:28:12,680 --> 00:28:14,720 Speaker 1: I also look at it as if I was going 540 00:28:14,800 --> 00:28:18,840 Speaker 1: to give a child, a son or a daughter going 541 00:28:18,880 --> 00:28:21,879 Speaker 1: to college a scan tool to throw in their glove compartment. 542 00:28:22,200 --> 00:28:24,040 Speaker 1: Maybe it would just be an app on their phone, 543 00:28:24,119 --> 00:28:25,800 Speaker 1: just so when they call me and they go, hey Dad, 544 00:28:25,840 --> 00:28:27,760 Speaker 1: the check engine lights on, and I can tell them, hey, 545 00:28:27,760 --> 00:28:29,840 Speaker 1: plug in, tell me what the code is. I'll talk 546 00:28:29,880 --> 00:28:31,600 Speaker 1: to our mechanic and he'll tell me what to do 547 00:28:31,640 --> 00:28:33,399 Speaker 1: if it's serious, or can it wait? Can you come 548 00:28:33,440 --> 00:28:35,840 Speaker 1: home with the car? That kind of thing. But if 549 00:28:35,880 --> 00:28:38,120 Speaker 1: I'm a d I wire in my garage on a 550 00:28:38,160 --> 00:28:41,400 Speaker 1: Saturday afternoon and I'm trying to dope something out, I 551 00:28:41,440 --> 00:28:45,280 Speaker 1: want as much firepower as I can get. So you know, 552 00:28:45,400 --> 00:28:48,200 Speaker 1: I'm gonna go look, for example, at the Millennium Master, 553 00:28:48,320 --> 00:28:50,320 Speaker 1: the new scan tool that Launch just came out with 554 00:28:50,400 --> 00:28:52,800 Speaker 1: for the d I wires. Right, What's what's talking a 555 00:28:52,840 --> 00:28:54,800 Speaker 1: little bit about all the horsepower in that tool in 556 00:28:54,840 --> 00:28:58,239 Speaker 1: our last couple of minutes here, Haresh, What's what are 557 00:28:58,240 --> 00:29:00,440 Speaker 1: they gonna see when they look at that too versus 558 00:29:00,480 --> 00:29:04,240 Speaker 1: a professional tool? What might they not see? And how 559 00:29:04,280 --> 00:29:07,160 Speaker 1: do they make that decision? Where to make that purchase decision? 560 00:29:08,880 --> 00:29:12,600 Speaker 1: So we've chose to release the Millennium Master. It's a 561 00:29:12,680 --> 00:29:17,000 Speaker 1: very formidable tool because it's not exactly just a code reader. 562 00:29:17,440 --> 00:29:20,600 Speaker 1: It's based on Android seven platform, and it mimics our 563 00:29:20,760 --> 00:29:24,480 Speaker 1: award winning professional line software, so there's definitely gonna be 564 00:29:24,520 --> 00:29:27,200 Speaker 1: sound vehicle coverage on that tool in addition to being 565 00:29:27,240 --> 00:29:30,720 Speaker 1: able to access a multitude of service resets from brake 566 00:29:30,760 --> 00:29:34,920 Speaker 1: resets to oil change to s RS resets um and 567 00:29:35,240 --> 00:29:38,080 Speaker 1: to a very sound vehicle coverage. So very good, uh 568 00:29:38,280 --> 00:29:42,240 Speaker 1: point that you you highlight this product. It's it's it's 569 00:29:42,240 --> 00:29:44,440 Speaker 1: a step above from the average d I Y tool 570 00:29:44,560 --> 00:29:47,640 Speaker 1: because we realized that um the d I Y consumers, 571 00:29:47,680 --> 00:29:50,360 Speaker 1: you know, they deserve more. You know, these are enthusiasts, 572 00:29:50,400 --> 00:29:52,720 Speaker 1: and these are people with vehical knowledge that they might 573 00:29:52,720 --> 00:29:55,120 Speaker 1: not might not work on vehicles for a living, but 574 00:29:55,200 --> 00:29:59,600 Speaker 1: you know they've grown up around cars and their gear heads. 575 00:29:59,640 --> 00:30:03,000 Speaker 1: And this is one of the main competencies and horror 576 00:30:03,040 --> 00:30:06,280 Speaker 1: product focuses of the Millennium Master. It does more than 577 00:30:06,320 --> 00:30:08,520 Speaker 1: a than average d Y tool, but it's not quite 578 00:30:08,560 --> 00:30:11,360 Speaker 1: a professional line tool, so it strikes that medium balance there. 579 00:30:11,480 --> 00:30:14,960 Speaker 1: And where's the price point on a Millennium Harsh? Where 580 00:30:15,120 --> 00:30:17,280 Speaker 1: what street price on a Millennium Master right now someone 581 00:30:17,360 --> 00:30:20,360 Speaker 1: wanted to go out and buy one, um It's gonna 582 00:30:20,360 --> 00:30:23,280 Speaker 1: depend on the region, and UM I would just suggest 583 00:30:23,440 --> 00:30:26,400 Speaker 1: the listeners follow up at www dot launch tech USA 584 00:30:26,480 --> 00:30:28,800 Speaker 1: dot com. We have different price points in terms of 585 00:30:28,800 --> 00:30:32,000 Speaker 1: that our distributor models, so I don't want to be quoted. Yeah, 586 00:30:32,400 --> 00:30:34,160 Speaker 1: I mean, you know, is there a thousand dollar tool 587 00:30:34,240 --> 00:30:39,440 Speaker 1: is a tool? Uh? You know, and then it's definitely 588 00:30:39,480 --> 00:30:41,560 Speaker 1: less than a thousand dollar too, gotcha. Okay, that's what 589 00:30:41,600 --> 00:30:43,680 Speaker 1: I'm looking for. And if we were going to go 590 00:30:43,760 --> 00:30:48,960 Speaker 1: to a professional tool by comparison, professional tools begin in 591 00:30:49,040 --> 00:30:53,239 Speaker 1: the fifteen hundred to two grand range, right, yeah, our 592 00:30:53,280 --> 00:30:56,920 Speaker 1: professional ludes uh professional line tool and X four thirty 593 00:30:56,920 --> 00:31:00,760 Speaker 1: one line beginning the thousand dollars up right. Okay. And 594 00:31:00,800 --> 00:31:02,640 Speaker 1: you know, one of the things I always tell everybody is, 595 00:31:02,920 --> 00:31:05,280 Speaker 1: you know, you don't want to buy too little and 596 00:31:05,320 --> 00:31:07,479 Speaker 1: you don't want to buy too much, because chances are 597 00:31:07,560 --> 00:31:10,880 Speaker 1: whatever you buy at some point in a couple of years, 598 00:31:11,080 --> 00:31:13,440 Speaker 1: for five years, four or five years is a long 599 00:31:13,480 --> 00:31:15,760 Speaker 1: time on a scan tool, right, You're gonna want to 600 00:31:15,840 --> 00:31:19,560 Speaker 1: upgrade it. There's there's gonna be changes. Um, chances are 601 00:31:19,600 --> 00:31:23,120 Speaker 1: you're gonna upgrade most most scan tools, the hardware in 602 00:31:23,160 --> 00:31:25,560 Speaker 1: the first in the next three to five years, just 603 00:31:25,640 --> 00:31:28,600 Speaker 1: because the speeds required to talk to the newer vehicles, 604 00:31:28,760 --> 00:31:31,320 Speaker 1: but if you're working on an older family fleet fleet 605 00:31:31,680 --> 00:31:34,360 Speaker 1: and older family feet fleet, I'll get it right in 606 00:31:34,360 --> 00:31:38,600 Speaker 1: a minute. Um uh. You know maybe that older scan tools. Okay, 607 00:31:38,720 --> 00:31:41,160 Speaker 1: so hey listen real quick, we're gonna listeners go get 608 00:31:41,200 --> 00:31:43,080 Speaker 1: more information. The clock is gonna grab us. Tell them 609 00:31:43,080 --> 00:31:47,880 Speaker 1: where they want to go. Visit www dot launch tech 610 00:31:48,000 --> 00:31:51,080 Speaker 1: USA dot com for more product information and to find 611 00:31:51,160 --> 00:31:54,560 Speaker 1: an available distributor with the best price points in your area. 612 00:31:54,800 --> 00:31:56,640 Speaker 1: And and real quick. I just want to touch on this. 613 00:31:57,040 --> 00:31:59,160 Speaker 1: My spies tell me, I always say the best for last. 614 00:31:59,200 --> 00:32:01,720 Speaker 1: You know that the b S T three sixty, the 615 00:32:01,720 --> 00:32:04,520 Speaker 1: battery and Charging system gadget as you guys call it, 616 00:32:05,120 --> 00:32:08,800 Speaker 1: um uh, connects to and and test batteries and charging system. 617 00:32:08,960 --> 00:32:11,160 Speaker 1: When you come back, we're gonna talk about that. But 618 00:32:11,160 --> 00:32:15,480 Speaker 1: can they find information about that at the website correct 619 00:32:15,760 --> 00:32:18,760 Speaker 1: under the product section. Got it? Okay? Haresh always a 620 00:32:18,800 --> 00:32:20,720 Speaker 1: pleasure man. You'd be well. Have a good rest of 621 00:32:20,760 --> 00:32:24,240 Speaker 1: the day. You're very welcome. I'm ronning any of the 622 00:32:24,280 --> 00:32:26,400 Speaker 1: car doctor. We'll be back right after this. Don't go away. 623 00:32:29,280 --> 00:32:37,360 Speaker 1: He's welcome back. I want to take a minute and 624 00:32:37,360 --> 00:32:39,880 Speaker 1: thank Haresh Goban of launch Tech USA dot Com for 625 00:32:39,960 --> 00:32:42,240 Speaker 1: taking the time and talking scan tools with us. And 626 00:32:42,240 --> 00:32:44,080 Speaker 1: there's a lot we could say about the subject, but 627 00:32:44,120 --> 00:32:47,000 Speaker 1: it is very timely. You know, you're as as cars 628 00:32:47,000 --> 00:32:50,160 Speaker 1: continue to evolve in the technology advances all of you 629 00:32:50,160 --> 00:32:52,720 Speaker 1: you you all have a need, as he said, for 630 00:32:52,760 --> 00:32:56,520 Speaker 1: that scan tool in the glove box. True story art 631 00:32:56,520 --> 00:32:58,720 Speaker 1: imitates life. Right. I got a phone called this week 632 00:32:58,960 --> 00:33:01,520 Speaker 1: from none other than Tom Right, my executive producer. I 633 00:33:01,560 --> 00:33:04,960 Speaker 1: think it was Tuesday or Wednesday, and the Daughter unit, 634 00:33:05,040 --> 00:33:08,720 Speaker 1: Sarah Right, Tom's daughter. Where she Massachusetts? Tom, No, she's 635 00:33:08,760 --> 00:33:11,360 Speaker 1: in Connecticut. She's in Connecticut now and and her her 636 00:33:11,480 --> 00:33:15,160 Speaker 1: fairly new Ford escape jump in when I'm wrong, Tom, 637 00:33:15,200 --> 00:33:17,560 Speaker 1: And it popped the check engine lighter. No, it popped 638 00:33:17,560 --> 00:33:21,040 Speaker 1: the throttle the wrench light pop pop the wrench light 639 00:33:21,080 --> 00:33:25,720 Speaker 1: and its echo sport and okay, right, and you know, 640 00:33:25,840 --> 00:33:28,200 Speaker 1: Tom Ron, what do you think it is? And we 641 00:33:28,280 --> 00:33:31,440 Speaker 1: kind of, you know, brainstormed a couple of possibilities. But 642 00:33:31,520 --> 00:33:33,760 Speaker 1: how nice it would have been, Tom Right, had we 643 00:33:33,920 --> 00:33:36,720 Speaker 1: had the ability to plug in a tool and Sarah 644 00:33:36,800 --> 00:33:38,880 Speaker 1: could do that. I mean, she's a doctor, you know, 645 00:33:38,920 --> 00:33:42,840 Speaker 1: she she's I'm thinking about buying her scan tool for Christmas. 646 00:33:43,200 --> 00:33:45,680 Speaker 1: You know it's it's I think it's going to become 647 00:33:46,120 --> 00:33:48,760 Speaker 1: Every car should have that ability, I think for peace 648 00:33:48,800 --> 00:33:50,960 Speaker 1: of mind. As a dad, How worried were you when 649 00:33:51,000 --> 00:33:53,360 Speaker 1: she called up and said, Dad, this lights on the dashboard. 650 00:33:54,720 --> 00:33:57,160 Speaker 1: I was worried, but I mean I knew kind of 651 00:33:57,280 --> 00:33:59,080 Speaker 1: had an idea what it was, because it was the 652 00:33:59,080 --> 00:34:01,680 Speaker 1: perfect storm. She had just come off the highway, which 653 00:34:01,720 --> 00:34:05,400 Speaker 1: was on an uphill ramp. She only the car was 654 00:34:05,440 --> 00:34:08,239 Speaker 1: helling her. She had fifty miles left, so she was 655 00:34:08,320 --> 00:34:11,080 Speaker 1: sucking fumes on the gas tank, and she had forgotten 656 00:34:11,080 --> 00:34:15,560 Speaker 1: to turn the auto start stop off, so the engine stopped. 657 00:34:15,600 --> 00:34:17,399 Speaker 1: She hit the she took her foot off the break, 658 00:34:17,440 --> 00:34:19,640 Speaker 1: she hit the gas and it threw the light. And 659 00:34:19,680 --> 00:34:21,879 Speaker 1: it's you know what, and you you make a good point, 660 00:34:21,880 --> 00:34:25,600 Speaker 1: because it's possible. Uh, she created the problem too. You know. 661 00:34:25,680 --> 00:34:27,520 Speaker 1: One of the things we've all got to realize is 662 00:34:27,560 --> 00:34:29,640 Speaker 1: that and we tend to do this. I think it's 663 00:34:29,680 --> 00:34:31,520 Speaker 1: the human being in this that we think, well, it's 664 00:34:31,520 --> 00:34:33,959 Speaker 1: a computer, it's perfect, it never goes bad, it never 665 00:34:34,040 --> 00:34:36,919 Speaker 1: breaks until it does. And then you're on the side 666 00:34:36,920 --> 00:34:38,840 Speaker 1: of the road somewhere and you're going, oh my gosh, 667 00:34:39,200 --> 00:34:42,319 Speaker 1: what what what happened here? Why there's why are things 668 00:34:42,360 --> 00:34:44,439 Speaker 1: so bad and doing what they're doing? Those those who 669 00:34:44,440 --> 00:34:47,560 Speaker 1: work on computers no better? Yeah, well those are those 670 00:34:47,560 --> 00:34:49,839 Speaker 1: who work on computers with tires on them. No better too, 671 00:34:49,960 --> 00:34:52,400 Speaker 1: because it just doesn't work and you're gonna be fixing 672 00:34:52,440 --> 00:34:54,680 Speaker 1: them all the time. Because I know this guy in 673 00:34:54,719 --> 00:34:57,160 Speaker 1: the radio, and his favorite saying is still true to 674 00:34:57,239 --> 00:34:59,920 Speaker 1: this day, I'll Ronanini in the car doctor reminding all 675 00:35:00,040 --> 00:35:03,719 Speaker 1: of you good mechanics aren't expensive, they're priceless. See you