WEBVTT - Ted Sarandos

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<v Speaker 1>One of the most valuable entertainment companies in the world

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<v Speaker 1>and one of the most popular entertainment companies in the

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<v Speaker 1>world is Netflix. It currently has more than two hundred

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<v Speaker 1>and seventy five million subscribers.

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<v Speaker 2>I recently had a chance in Washington, d C.

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<v Speaker 1>To sit down with the co CEO of that company,

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<v Speaker 1>Ted Surrandos, and ask him how he got started this

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<v Speaker 1>company from a very modest background, and how he now

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<v Speaker 1>sees the future of Netflix. So, when you joined Netflix

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<v Speaker 1>in two thousand, the company was about three years old

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<v Speaker 1>but relatively small. Did you ever in your wildest dreams

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<v Speaker 1>imagine the company would be one of the most valuable

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<v Speaker 1>companies in the world and you would have today a

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<v Speaker 1>market value of over three hundred billion dollars.

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<v Speaker 3>The short answer to that question is no. I think

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<v Speaker 3>when we joined we had a couple hundred people, including

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<v Speaker 3>the people who are stuffing DVD envelopes. Back then, Blockbuster

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<v Speaker 3>was the biggest entertainment brand in the world, with a

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<v Speaker 3>market gap of about eight billion dollars. They were definitely

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<v Speaker 3>the biggest in terms of global footprint. I mean, most

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<v Speaker 3>people watch their movies renting a DVD from Blockbuster, and

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<v Speaker 3>at eight billion, that seemed almost unattainable when we went

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<v Speaker 3>public in two thousand and two, about two hundred and

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<v Speaker 3>fifty million.

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<v Speaker 1>So for people who were too young to remember, this,

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<v Speaker 1>Blockbuster was a place where you go to buy something

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<v Speaker 1>called a DVD, yes, and you went there, you rented them,

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<v Speaker 1>and then you put them back on your VCR, and

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<v Speaker 1>then you after a couple of days, like a library book,

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<v Speaker 1>you bring it back and so forth. The novelty that

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<v Speaker 1>Netflix had when it first started in nineteen ninety seven,

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<v Speaker 1>as I recall, was that you didn't have to go

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<v Speaker 1>to a Blockbuster. You could order something I guess online

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<v Speaker 1>and then you would have it sent to you by

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<v Speaker 1>a FedEx or equivalent kind of company.

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<v Speaker 3>Right through the US mail okay ESPs.

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<v Speaker 1>So who came up with the idea of saying, well,

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<v Speaker 1>FedEx is a little old and mailing is old, and

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<v Speaker 1>we want to go to streaming. Who was the brilliant

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<v Speaker 1>person that came up with that idea?

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<v Speaker 3>You know, the company was always conceived to be a

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<v Speaker 3>digital company, read Hastings. When he came up with this idea,

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<v Speaker 3>he was thinking about it very much. So when he

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<v Speaker 3>named the company even he called it Netflix, not DVD Flix,

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<v Speaker 3>and this idea. When I met Reid in nineteen ninety nine.

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<v Speaker 3>He describes Netflix pretty much like it is right now.

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<v Speaker 3>And this was at a time when no literally no

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<v Speaker 3>entertainment was coming into the home on the internet, and

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<v Speaker 3>he described a world where all home entertainment would come

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<v Speaker 3>in on the internet.

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<v Speaker 1>So when streaming came along, the theory was that people

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<v Speaker 1>would be willing to pay let's say a monthly subscribing rate,

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<v Speaker 1>right and that they would see programming they couldn't otherwise

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<v Speaker 1>easily get. But the idea of doing your own program

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<v Speaker 1>it was relatively novel. Now you are seen as the

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<v Speaker 1>person who came up with the idea of not just

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<v Speaker 1>taking stuff that's already out there, the one hundred thousand

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<v Speaker 1>things that might already be available, but producing your own

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<v Speaker 1>programming for Netflix.

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<v Speaker 2>So where'd you get that idea from?

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<v Speaker 3>So in the very beginning, we didn't really think much

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<v Speaker 3>about doing original programming because it wasn't the problem we

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<v Speaker 3>were trying to solve. The problem was really distribution and

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<v Speaker 3>how to you in the consumer relationship with how to

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<v Speaker 3>watch a movie? You go to the video store, you

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<v Speaker 3>rent it, you return it, you pay a light fee

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<v Speaker 3>if you're late, and it was a very clunky way

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<v Speaker 3>to distribute things in this way, the subscription revenue, the

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<v Speaker 3>subscription model gave the people the ability not to ever

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<v Speaker 3>have a late fee. They could kind of pick and

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<v Speaker 3>choose that however they wanted things. So we were solving

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<v Speaker 3>a distribution problem one and the other one was maybe

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<v Speaker 3>a bigger problem, which was marketing. It's incredibly inefficient to

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<v Speaker 3>market movies and TV shows to people because tastes are

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<v Speaker 3>so diverse and so eclectic that in order for me

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<v Speaker 3>to tell you about a movie that I think you

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<v Speaker 3>might like, I probably have to take out an ad

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<v Speaker 3>in the newspaper and tell the whole city about it

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<v Speaker 3>and hope that you see it.

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<v Speaker 1>So the industry lore is that you got this off

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<v Speaker 1>the ground by agreeing to pay one hundred million dollars

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<v Speaker 1>to a new show that had not actually showed.

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<v Speaker 2>There was House of Cards, Plow. It was a lot

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<v Speaker 2>like real estate. It's all about location, location, location.

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<v Speaker 1>And it had not produced a single anything yet, but

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<v Speaker 1>it was a concept. When you told read Hastings, I

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<v Speaker 1>guess what, I just spent one hundred million dollars to

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<v Speaker 1>buy something and exists.

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<v Speaker 2>Yet did he say great idea?

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<v Speaker 3>No? He was a little surprised, but when I explained

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<v Speaker 3>it to him, he was very supportive of it immediately.

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<v Speaker 3>You have to remember, recreated this company culture that enabled

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<v Speaker 3>me to take a big swing like that, and for me,

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<v Speaker 3>I looked at it as a kind of classic risk reward. Yes,

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<v Speaker 3>this is a lot of money. If this doesn't work,

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<v Speaker 3>we will have dramatically overpaid for a show, which we

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<v Speaker 3>kind of at risk of doing all the time. But

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<v Speaker 3>if it does work, we could fundamentally change the course

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<v Speaker 3>of the business.

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<v Speaker 2>If it didn't work and you think you might be

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<v Speaker 2>out of a job.

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<v Speaker 3>I told I prepared my wife that it was a possibility.

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<v Speaker 3>She said, she said, will you get fired to this?

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<v Speaker 3>Other one guy said, well, it's fireable, it's firerable.

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<v Speaker 1>There's another idea that you were credited with and I

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<v Speaker 1>think correctly with coming up with, which is called binge watching.

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<v Speaker 2>I guess I could call it. I don't know if

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<v Speaker 2>you like that word.

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<v Speaker 1>Didn't initially, Okay, So I understand binge watching. And this historically,

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<v Speaker 1>when there was a TV series on, you watched a

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<v Speaker 1>series episode one week, the next week, you watch the

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<v Speaker 1>second one next week. So on you came up with

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<v Speaker 1>the idea of having are the ability to watch everything

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<v Speaker 1>right at once, more or less binge watching, as they

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<v Speaker 1>call it. Did you come up with that idea or

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<v Speaker 1>did it evolve some way, or how did it come about?

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<v Speaker 3>It was pretty heavily informed by what people were doing

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<v Speaker 3>back in the back in the earliest days on DVD,

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<v Speaker 3>I noticed that we'd have disc that would have four

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<v Speaker 3>episodes of a show on it, and they would turn

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<v Speaker 3>very fast because people were churning through the show as

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<v Speaker 3>quick as they could. And then when we started streaming,

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<v Speaker 3>we were licensing shows that had already aired on television,

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<v Speaker 3>so we got them a year later, but we got

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<v Speaker 3>the whole season and we just put it all up,

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<v Speaker 3>so we on a notice, when you're watching, some people

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<v Speaker 3>watch two episodes at a time, some people watch three.

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<v Speaker 3>Nobody watched one. So when we got how came to

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<v Speaker 3>House the cards, we had to decide how to release it,

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<v Speaker 3>and I said, well, don't we just put it like

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<v Speaker 3>the other thousands of things on Netflix and do it

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<v Speaker 3>all at once and see what happens.

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<v Speaker 2>Now.

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<v Speaker 1>Sometimes in the business world, particularly the technology world, somebody

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<v Speaker 1>might have a great idea and they have an advance

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<v Speaker 1>on somebody for maybe two years or so, and then

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<v Speaker 1>everybody else figures out what they should be doing, and

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<v Speaker 1>they catch up, and sometimes they have more resources than

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<v Speaker 1>they beat the original person who came up with the concept.

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<v Speaker 1>Were you worried that programmers like our companies had programming

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<v Speaker 1>like Disney would figure out streaming and then wipe you out?

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<v Speaker 2>Or you never were worried about that.

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<v Speaker 3>No, always worried about that. We couldn't believe it took

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<v Speaker 3>so long for them to catch up to it. In fact,

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<v Speaker 3>as one of the motivators to make our own content

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<v Speaker 3>was I was pretty sure that if we were right,

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<v Speaker 3>that all of these people who are supplying us their

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<v Speaker 3>old shows would never sell to us.

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<v Speaker 1>When you started producing shows and making your own shows,

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<v Speaker 1>did you become the most popular person in Hollywood? Because

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<v Speaker 1>all of a sudden somebody has somebody who can green

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<v Speaker 1>light something and so could you go out to dinner

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<v Speaker 1>or lunch without having people descend upon you with scripts

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<v Speaker 1>and so forth?

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<v Speaker 2>How did you deal with all that?

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<v Speaker 3>Yeah, it was heavy because we were a new buyer

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<v Speaker 3>is very popular in town so and I would say

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<v Speaker 3>that it was never limited just to business hours. So

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<v Speaker 3>if you're out at a restaurant with my wife and

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<v Speaker 3>someone would come in and start pitching away at the table.

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<v Speaker 3>Somebody tells these people in film school, if you ever

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<v Speaker 3>see a buyer anywhere, sell to them?

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<v Speaker 1>Does that ever work there? But you ever never went

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<v Speaker 1>to nobody came up and lunch. But an idea that

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<v Speaker 1>you're actually.

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<v Speaker 3>I can't think of one.

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<v Speaker 1>You know, there's been a lot of consolidation in recent

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<v Speaker 1>years in the entertainment world. You know, Time Warner was

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<v Speaker 1>sold in effect, and then you've got Powamount.

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<v Speaker 2>Now being sold.

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<v Speaker 1>Is all of this good for you because there's consolidation

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<v Speaker 1>and then you have fewer people to compete it with.

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<v Speaker 1>Or is it not so good because you have more

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<v Speaker 1>powerful people that can compete against you.

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<v Speaker 3>Yeah, a little bit of both. So I think it's

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<v Speaker 3>competition has been very good people. I usually don't talk

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<v Speaker 3>about other people's shows publicly, but like people. As someone

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<v Speaker 3>asked me recently, what's the show that's not on Netflix

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<v Speaker 3>that you like? And I said The Bear. And the

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<v Speaker 3>reason I talk about the show is because I think

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<v Speaker 3>it raises the bar for everybody. So I think you

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<v Speaker 3>have one competition out there to keep you push, to

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<v Speaker 3>keep pushing you.

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<v Speaker 1>But the consolidation won't occur by your buying one of

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<v Speaker 1>these major studios, because that's not in your house of

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<v Speaker 1>cards kind of thing.

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<v Speaker 3>This is not in our DNA because they were most

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<v Speaker 3>mostly builders. We had done a few a handful of

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<v Speaker 3>small IP inquisitions over the years, and that may change

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<v Speaker 3>over the next in the next few years, but for

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<v Speaker 3>now we're trying to without the I would say a

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<v Speaker 3>big library of IP can be a really nice benefit

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<v Speaker 3>for us. That's really been a benefit not to have it,

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<v Speaker 3>because it's got it's pushed us to make really original,

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<v Speaker 3>creative things and not to stay corralled into one pool

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<v Speaker 3>of IP. And we're spending about seventeen billion dollars on

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<v Speaker 3>our programming and as our revenue grows, well, that number

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<v Speaker 3>will keep growing because we do think that there's an

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<v Speaker 3>incredible appetite for more movies and more TV shows that

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<v Speaker 3>people love now on.

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<v Speaker 1>A few years ago, there was a writer's strike in Hollywood,

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<v Speaker 1>and one of the issues before it got resolved is

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<v Speaker 1>how you deal with artificial intelligence. How do you prevent

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<v Speaker 1>artificial intelligence from taking over what writers do, and how

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<v Speaker 1>do you compensate them when artificial intelligence does something that

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<v Speaker 1>adds to what they've already done. So is artificial intelligence

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<v Speaker 1>important part of your business now? And how do you

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<v Speaker 1>use AI and deciding what to produce and how to

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<v Speaker 1>produce it?

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<v Speaker 3>For me, I really mostly think of AI as a

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<v Speaker 3>create wars tool, not a creative tool. So I think

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<v Speaker 3>creators will use it to make to tell better stories.

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<v Speaker 3>We're not using it to tell stories instead of them,

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<v Speaker 3>And I don't think and I don't think we'd be

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<v Speaker 3>very effective at it, or AI would be very effective

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<v Speaker 3>at doing that instead of people.

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<v Speaker 1>So when you put something on Netflix, you can analyze

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<v Speaker 1>within an hour or so or maybe ten minutes, whether

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<v Speaker 1>people are watching it. And do you get those kind

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<v Speaker 1>of data algorithms that show you exactly how much people

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<v Speaker 1>like it? And do you actually change things after you

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<v Speaker 1>see what people like, or how do you deal with

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<v Speaker 1>the instant feedback you get?

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<v Speaker 3>What I'm really looking for is if they watch episode one,

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<v Speaker 3>do they roll in episode two? And if they do two,

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<v Speaker 3>do they get to three? And how much time are

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<v Speaker 3>they spending. We're in a really unique place in entertainment

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<v Speaker 3>history right now where every time you release a new

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<v Speaker 3>movie or a new TV show, you are used to

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<v Speaker 3>only compete with three other shows on three other networks

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<v Speaker 3>today you compete with every single thing ever made, and

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<v Speaker 3>one click away you could just switch to something else.

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<v Speaker 3>So you want to watch these things? Are people? If

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<v Speaker 3>if you push play, do you stick around? That to

0:10:03.440 --> 0:10:05.800
<v Speaker 3>me is the biggest indicator of do we do it right?

0:10:05.920 --> 0:10:09.880
<v Speaker 1>So let's talk about today where Netflix says today you

0:10:09.960 --> 0:10:12.200
<v Speaker 1>have how many subscribers.

0:10:11.800 --> 0:10:15.840
<v Speaker 3>Two hundred and seventy seven million subscribers, So you figure

0:10:16.360 --> 0:10:19.520
<v Speaker 3>a couple of people per household watching, You've got about

0:10:19.520 --> 0:10:21.680
<v Speaker 3>a viewership now over five hundred million people.

0:10:21.760 --> 0:10:25.199
<v Speaker 1>So two hundred and seventy seven million subscribers are more

0:10:25.240 --> 0:10:26.800
<v Speaker 1>than half in the United States, or.

0:10:26.960 --> 0:10:28.800
<v Speaker 3>About seventy percent from outside the United.

0:10:28.600 --> 0:10:31.840
<v Speaker 1>States, seventy percent outside What is the second biggest country

0:10:32.160 --> 0:10:33.120
<v Speaker 1>out of the United States.

0:10:33.200 --> 0:10:38.040
<v Speaker 3>Well, we report by territory, by regions, so Amia is

0:10:38.080 --> 0:10:40.400
<v Speaker 3>the second largest outside of the United States, but we're

0:10:40.480 --> 0:10:42.600
<v Speaker 3>very big in the UK and Brazil.

0:10:43.320 --> 0:10:46.480
<v Speaker 1>So for twenty plus years or so, your subscriber numbers

0:10:46.520 --> 0:10:49.240
<v Speaker 1>went up every month, it seems, without fail. And then

0:10:49.280 --> 0:10:51.679
<v Speaker 1>one month, I think you announced in a quarterly earnings

0:10:51.720 --> 0:10:54.760
<v Speaker 1>that actually subscribers went down a little bit. All of

0:10:54.800 --> 0:10:56.640
<v Speaker 1>a sudden, the world took a large part of your

0:10:56.640 --> 0:10:59.600
<v Speaker 1>market capitalization away. Were you shocked that people were so

0:10:59.640 --> 0:11:02.040
<v Speaker 1>upset about the fact that you lost a few subscribers

0:11:02.040 --> 0:11:03.280
<v Speaker 1>compared to where they thought you should be.

0:11:03.400 --> 0:11:06.080
<v Speaker 3>Probably the magnitude of it was shocking, because we knew

0:11:06.080 --> 0:11:09.439
<v Speaker 3>the fundamentals of the business were intact and fine. It

0:11:09.600 --> 0:11:12.960
<v Speaker 3>just you had a whip saw effect from covid. There

0:11:12.960 --> 0:11:14.480
<v Speaker 3>are a lot of things that were happening that we're

0:11:14.520 --> 0:11:16.520
<v Speaker 3>still trying to figure out. But it was a kind

0:11:16.520 --> 0:11:18.920
<v Speaker 3>of a temporary blip, but it was it was. It

0:11:18.960 --> 0:11:19.840
<v Speaker 3>was a hard thud.

0:11:20.360 --> 0:11:22.760
<v Speaker 1>But your market cap has come way back and higher

0:11:22.760 --> 0:11:26.280
<v Speaker 1>than it's ever been right currently, and so that blip

0:11:26.440 --> 0:11:28.439
<v Speaker 1>was not a big problem, I guess. But one of

0:11:28.480 --> 0:11:30.920
<v Speaker 1>the things you did that also upset people for a

0:11:30.920 --> 0:11:34.960
<v Speaker 1>while was you said you can't use your past code

0:11:35.679 --> 0:11:37.440
<v Speaker 1>to give it to somebody else, and not historically, as

0:11:37.480 --> 0:11:40.640
<v Speaker 1>I understand it, somebody could say to his friend, I

0:11:40.880 --> 0:11:42.960
<v Speaker 1>have a pass code for Netflix, why don't you use it?

0:11:43.280 --> 0:11:45.080
<v Speaker 1>And I assume I was taking revenue away from you.

0:11:45.160 --> 0:11:47.640
<v Speaker 1>And how did you figure out how big that problem was,

0:11:47.679 --> 0:11:49.640
<v Speaker 1>and how did you have the courage to say, you

0:11:49.760 --> 0:11:51.600
<v Speaker 1>know more of that and not worry that people were

0:11:51.600 --> 0:11:53.520
<v Speaker 1>going to get rid of their Netflix subscription.

0:11:53.800 --> 0:11:56.280
<v Speaker 3>Well, we had it was a couple of times. One

0:11:56.320 --> 0:11:58.960
<v Speaker 3>was revenue, but the other part of it was this

0:11:59.040 --> 0:12:02.840
<v Speaker 3>personalization helping you find something to watch works better if

0:12:02.840 --> 0:12:05.120
<v Speaker 3>you don't have five or six different people using your account.

0:12:05.240 --> 0:12:07.240
<v Speaker 3>So for us, it was a really a way to

0:12:07.320 --> 0:12:10.600
<v Speaker 3>really hone in with the personalization technology, but also a

0:12:10.640 --> 0:12:13.079
<v Speaker 3>way to kind of test the value proposition. If you've

0:12:13.120 --> 0:12:15.920
<v Speaker 3>got our average members are watching about two hours in

0:12:15.920 --> 0:12:19.240
<v Speaker 3>Netflix every day. So basically when you go back out

0:12:19.240 --> 0:12:20.760
<v Speaker 3>to people and say, hey, you know that thing that

0:12:20.800 --> 0:12:22.960
<v Speaker 3>you're using for two hours a day and not paying for,

0:12:23.160 --> 0:12:25.400
<v Speaker 3>we'd like you to get your own account. And what's

0:12:25.400 --> 0:12:27.360
<v Speaker 3>turned out nicely about that is most people say, yeah,

0:12:27.400 --> 0:12:28.679
<v Speaker 3>that's well worth it for me to do that.

0:12:29.000 --> 0:12:30.920
<v Speaker 1>Now, when I had my company and I was the

0:12:30.960 --> 0:12:33.160
<v Speaker 1>co CEO of it, I had a co co who

0:12:33.160 --> 0:12:35.000
<v Speaker 1>I started the company with, so we got along well,

0:12:35.040 --> 0:12:37.600
<v Speaker 1>we had different responsibilities and it worked out reasonably. Well,

0:12:38.080 --> 0:12:41.360
<v Speaker 1>you have a co CEO, let me talk about initially

0:12:41.440 --> 0:12:43.640
<v Speaker 1>you are the company was started by Reid Hastings and

0:12:43.679 --> 0:12:45.160
<v Speaker 1>he asked you to be the co co Were you

0:12:45.240 --> 0:12:47.840
<v Speaker 1>surprised that a founder of a company took somebody who

0:12:47.920 --> 0:12:50.200
<v Speaker 1>had been employee and made him the co CO was

0:12:50.200 --> 0:12:51.160
<v Speaker 1>out a surprise to you.

0:12:51.240 --> 0:12:53.080
<v Speaker 3>It was a surprise. It would be a shock if

0:12:53.080 --> 0:12:55.000
<v Speaker 3>I didn't know Read that well at the time, because

0:12:55.040 --> 0:12:57.240
<v Speaker 3>I back to my first time I met Read in

0:12:57.320 --> 0:13:00.760
<v Speaker 3>ninety nine. He did talk about this desire to build

0:13:00.800 --> 0:13:03.880
<v Speaker 3>a company that would be around decades and centuries after him,

0:13:04.320 --> 0:13:09.160
<v Speaker 3>so he foresaw some kind of succession already. So I

0:13:09.280 --> 0:13:11.679
<v Speaker 3>believe that Reid saw this succession that we just went

0:13:11.720 --> 0:13:15.200
<v Speaker 3>through recently fifteen years ago, and started acting on it

0:13:15.240 --> 0:13:18.040
<v Speaker 3>twelve years ago, and which is very unusual. I think

0:13:18.320 --> 0:13:20.200
<v Speaker 3>your point, as you point out, for a founder, but

0:13:20.280 --> 0:13:22.520
<v Speaker 3>for somebody who really is thinking about the company first

0:13:22.559 --> 0:13:25.360
<v Speaker 3>and the longevity of a company first. He's been amazing

0:13:25.360 --> 0:13:25.720
<v Speaker 3>about that.

0:13:25.800 --> 0:13:28.480
<v Speaker 1>So he stepped back. He's executive chairman now, not involved

0:13:28.559 --> 0:13:30.880
<v Speaker 1>day to day. But when he stepped back, did you say, well,

0:13:30.920 --> 0:13:34.040
<v Speaker 1>now I should be the sole CEO, or did you

0:13:34.080 --> 0:13:36.360
<v Speaker 1>say I want to co CEO? In addition to what

0:13:36.480 --> 0:13:38.040
<v Speaker 1>you know my own responsibile I.

0:13:38.000 --> 0:13:42.000
<v Speaker 3>Think in classic Read fashion, he modeled something that really worked,

0:13:42.040 --> 0:13:44.679
<v Speaker 3>and we did it together for a few years, so

0:13:44.720 --> 0:13:46.680
<v Speaker 3>I really got the sense of how well it works.

0:13:47.120 --> 0:13:49.400
<v Speaker 3>I think Greg Greg and I read and I worked

0:13:49.400 --> 0:13:51.280
<v Speaker 3>together for more than twenty years, and Greg and I

0:13:51.360 --> 0:13:53.720
<v Speaker 3>worked together for about fifteen years. So we had the same,

0:13:53.880 --> 0:13:57.480
<v Speaker 3>very similar shorthand we had complimentary skill sets, I believe,

0:13:57.520 --> 0:14:00.719
<v Speaker 3>and we push each other in a healthy way. And

0:14:00.840 --> 0:14:03.760
<v Speaker 3>what's cool about having a co ceo? You know, there's

0:14:04.320 --> 0:14:07.160
<v Speaker 3>saying you know, usually sayings are rooted in reality, it's

0:14:07.200 --> 0:14:09.640
<v Speaker 3>lonely at the top. I think there's something to that.

0:14:09.720 --> 0:14:12.079
<v Speaker 3>And having somebody to be able to kick around hard

0:14:12.120 --> 0:14:15.240
<v Speaker 3>problems with that isn't an employee or a board member

0:14:16.160 --> 0:14:17.720
<v Speaker 3>is really helpful.

0:14:17.760 --> 0:14:19.480
<v Speaker 2>Tell us about your background. Where were you born.

0:14:19.720 --> 0:14:24.320
<v Speaker 3>I was born in Long Branch, New Jersey. Was there

0:14:24.400 --> 0:14:26.600
<v Speaker 3>for a few years and my family moved to Phoenix, Arizona.

0:14:26.640 --> 0:14:27.560
<v Speaker 3>I was raised in Phoenix.

0:14:27.960 --> 0:14:30.040
<v Speaker 1>That's what in those days was out on usual ago

0:14:30.080 --> 0:14:32.440
<v Speaker 1>from New Jersey to Arizona. Why do they move to Arizona.

0:14:33.120 --> 0:14:36.680
<v Speaker 3>It's a great story. My grandfather, who was a Greek immigrant,

0:14:37.720 --> 0:14:41.560
<v Speaker 3>grew up reading cowboy novels. When he actually when he

0:14:41.600 --> 0:14:44.240
<v Speaker 3>came to America, he came to be a trail cook.

0:14:44.280 --> 0:14:46.800
<v Speaker 3>He thought that was a real job in America, and

0:14:46.840 --> 0:14:50.040
<v Speaker 3>he ended up being a cook cook. But he loved

0:14:50.480 --> 0:14:52.360
<v Speaker 3>the American West and he always talked about it. And

0:14:52.400 --> 0:14:54.520
<v Speaker 3>he took one vacation in his life and it was

0:14:54.560 --> 0:14:56.880
<v Speaker 3>to Arizona, and he saw a rodeo and he wore

0:14:56.920 --> 0:14:58.840
<v Speaker 3>a bolo tie every day till the day he died,

0:14:59.120 --> 0:15:02.040
<v Speaker 3>and talked about roode on Arizona. So when he passed away,

0:15:02.520 --> 0:15:04.080
<v Speaker 3>all eight of his kids moved to Arizona.

0:15:05.560 --> 0:15:08.560
<v Speaker 1>Really yeah, So how old were you when you moved

0:15:08.600 --> 0:15:09.040
<v Speaker 1>to Arizona?

0:15:09.120 --> 0:15:10.000
<v Speaker 3>I think six years old.

0:15:10.640 --> 0:15:12.920
<v Speaker 1>And did you say we're going to watch the cowboys,

0:15:13.000 --> 0:15:14.600
<v Speaker 1>We're going to be living at the cowboys or what

0:15:15.280 --> 0:15:15.920
<v Speaker 1>you think about that?

0:15:16.000 --> 0:15:17.840
<v Speaker 3>Yeah? I didn't. We didn't see any cowboys and we

0:15:17.880 --> 0:15:19.360
<v Speaker 3>got there either. It's an I was pretty developed. It

0:15:19.360 --> 0:15:21.240
<v Speaker 3>was a pretty small town back then, Arizona.

0:15:21.480 --> 0:15:22.840
<v Speaker 2>What did your family, your parents do?

0:15:23.600 --> 0:15:26.040
<v Speaker 3>My father passed away recently, but he is He was

0:15:26.040 --> 0:15:29.320
<v Speaker 3>a union electrician and my mom was to stay home mom.

0:15:29.400 --> 0:15:32.160
<v Speaker 3>She took care of myself and I had three older

0:15:32.200 --> 0:15:35.200
<v Speaker 3>sisters and a younger brother who I just recently lost him.

0:15:35.880 --> 0:15:38.200
<v Speaker 1>So when you were a boy, what were you interested?

0:15:38.280 --> 0:15:39.680
<v Speaker 1>You want to be an athlete? Did you want to

0:15:39.680 --> 0:15:41.480
<v Speaker 1>be an artist or what did you want to be?

0:15:41.560 --> 0:15:44.240
<v Speaker 3>I wanted to be from the earliest I remember actually

0:15:44.240 --> 0:15:45.880
<v Speaker 3>thinking about what I wanted to do. I wanted to

0:15:45.880 --> 0:15:49.920
<v Speaker 3>be a journalist from probably ten years old or so,

0:15:50.640 --> 0:15:54.880
<v Speaker 3>but loved movies and television. I we had my parents

0:15:54.920 --> 0:15:58.080
<v Speaker 3>were young, We were you know, with the couse was

0:15:58.080 --> 0:16:01.120
<v Speaker 3>pretty chaotic. I kind of like order, and I kind

0:16:01.120 --> 0:16:03.520
<v Speaker 3>of liked the order that I saw on television, Like

0:16:03.600 --> 0:16:06.280
<v Speaker 3>those families that sat down for dinner on TV. We

0:16:06.280 --> 0:16:10.040
<v Speaker 3>did not do that my growing up. And the schedule

0:16:10.080 --> 0:16:12.840
<v Speaker 3>of television, I found it to be very appealing. But

0:16:12.880 --> 0:16:14.880
<v Speaker 3>I really fell in love with movies and television at

0:16:14.920 --> 0:16:17.840
<v Speaker 3>a pretty young age, and through that saw a journalist

0:16:17.880 --> 0:16:20.080
<v Speaker 3>as heroes and I just wanted to be a journalist.

0:16:20.320 --> 0:16:22.160
<v Speaker 2>So you graduate from high school, then what did you do?

0:16:22.880 --> 0:16:25.520
<v Speaker 3>I did. I was the editor of the school newspaper

0:16:25.520 --> 0:16:27.720
<v Speaker 3>in high school, and I went to community college because

0:16:27.760 --> 0:16:32.080
<v Speaker 3>I couldn't afford a university at the time, and was

0:16:32.400 --> 0:16:36.400
<v Speaker 3>editing the college paper, the community college newspaper, Glendale Community College.

0:16:37.640 --> 0:16:42.400
<v Speaker 3>There I met a lot of really incredible people. Probably

0:16:42.400 --> 0:16:45.400
<v Speaker 3>one of the more influential ones was Ed Asner, who

0:16:45.480 --> 0:16:48.640
<v Speaker 3>kind of made this connection for me between entertainment and

0:16:48.680 --> 0:16:54.680
<v Speaker 3>politics and just opened my mind to a different world

0:16:54.720 --> 0:16:57.200
<v Speaker 3>to do now. I also had an epiphanade about that

0:16:57.240 --> 0:16:59.720
<v Speaker 3>time that I wasn't a very good writer, so likely

0:16:59.760 --> 0:17:01.560
<v Speaker 3>I was not going to be a professional journalist.

0:17:01.880 --> 0:17:04.959
<v Speaker 2>So okay, So eventually you got a job at a

0:17:05.040 --> 0:17:05.720
<v Speaker 2>video store.

0:17:05.880 --> 0:17:07.360
<v Speaker 3>That's what I was. That was my part time job

0:17:07.359 --> 0:17:10.320
<v Speaker 3>when I was going to Glendall Community College, and then

0:17:10.560 --> 0:17:13.480
<v Speaker 3>when I realized I wasn't going to pursue that degree,

0:17:13.520 --> 0:17:15.639
<v Speaker 3>I kind of dropped out and it was meant to

0:17:15.640 --> 0:17:17.399
<v Speaker 3>be a year, but it turned out to be a

0:17:17.440 --> 0:17:18.479
<v Speaker 3>permanent move to business.

0:17:18.560 --> 0:17:21.639
<v Speaker 1>So I understand that you became so knowledgeable about videos

0:17:21.640 --> 0:17:23.440
<v Speaker 1>that when people come in and say what should I rent,

0:17:23.720 --> 0:17:25.679
<v Speaker 1>you actually had actually seen a lot of these videos,

0:17:25.680 --> 0:17:27.760
<v Speaker 1>and you could make recommendations. People came in because they

0:17:27.840 --> 0:17:29.439
<v Speaker 1>liked your recommendations. I wanted to see what you're going

0:17:29.520 --> 0:17:29.959
<v Speaker 1>to recommend.

0:17:30.119 --> 0:17:33.840
<v Speaker 3>It's true. I again, for no reason, my mother, when

0:17:33.840 --> 0:17:35.680
<v Speaker 3>we did not have the money for it, my mom

0:17:35.720 --> 0:17:37.920
<v Speaker 3>bought a VCR. The early time, I didn't know anyone

0:17:37.920 --> 0:17:42.400
<v Speaker 3>else who had a VCR, and serendipitously, the second video

0:17:42.400 --> 0:17:44.560
<v Speaker 3>store in the state of Arizona opened up a few

0:17:44.560 --> 0:17:48.040
<v Speaker 3>blocks from my house, so I started you know, devouring

0:17:48.760 --> 0:17:50.840
<v Speaker 3>movies by rent renting them. And then I get a

0:17:50.880 --> 0:17:54.360
<v Speaker 3>job at that store and the stores are empty all day,

0:17:54.400 --> 0:17:56.240
<v Speaker 3>so you can watch movies all day. I watched everything

0:17:56.240 --> 0:17:58.320
<v Speaker 3>in the store, and I had a pretty good memory

0:17:58.320 --> 0:18:00.879
<v Speaker 3>for it back then, and I could remember what people

0:18:00.960 --> 0:18:02.840
<v Speaker 3>liked when they brought something back, and I remember that

0:18:02.840 --> 0:18:05.000
<v Speaker 3>that was like this, and this was like that. And

0:18:05.080 --> 0:18:07.600
<v Speaker 3>sometimes the store would get so busy, but people would

0:18:07.600 --> 0:18:09.080
<v Speaker 3>wait for me so they could ask me what to

0:18:09.119 --> 0:18:09.679
<v Speaker 3>watch tonight.

0:18:09.920 --> 0:18:11.480
<v Speaker 1>So did you go to the owner of the store

0:18:11.520 --> 0:18:13.080
<v Speaker 1>and say I should be the manager of the store.

0:18:13.119 --> 0:18:15.320
<v Speaker 1>I'm so popular here, or how did you think you

0:18:15.320 --> 0:18:18.520
<v Speaker 1>were an advance your career by being knowledgeable about these videos?

0:18:18.600 --> 0:18:22.520
<v Speaker 3>Well, it wasn't a plan. He came to me and said, hey,

0:18:22.600 --> 0:18:25.919
<v Speaker 3>we love what you do here, and my wife's had

0:18:25.920 --> 0:18:27.639
<v Speaker 3>a couple of kids since you've been here, and the

0:18:27.760 --> 0:18:30.000
<v Speaker 3>business has been growing. It grew to several store chain

0:18:30.560 --> 0:18:31.760
<v Speaker 3>and he goes, I never seen my wife and I

0:18:31.800 --> 0:18:33.440
<v Speaker 3>need to take some time off, and would you take

0:18:33.480 --> 0:18:35.960
<v Speaker 3>things over? And he gave me the keys to a

0:18:36.040 --> 0:18:39.040
<v Speaker 3>video rental chain. And it was an MBA course in

0:18:39.040 --> 0:18:40.800
<v Speaker 3>film school all wrapped into one for me.

0:18:40.880 --> 0:18:43.200
<v Speaker 2>How did you go from there to Netflix?

0:18:43.560 --> 0:18:46.560
<v Speaker 3>Well, in between, I went to home video distribution, so

0:18:46.640 --> 0:18:49.560
<v Speaker 3>the companies that sold the vhs and DVDs to the

0:18:49.640 --> 0:18:53.399
<v Speaker 3>video stores. And while I was there, I did a

0:18:53.440 --> 0:18:57.920
<v Speaker 3>pretty unique deal with Warner Brothers and Sony to revenue

0:18:57.920 --> 0:19:01.080
<v Speaker 3>share DVDs, which just hadn't been done before. And read

0:19:01.160 --> 0:19:04.000
<v Speaker 3>Hastings It got written about it in a trade magazine

0:19:04.040 --> 0:19:06.160
<v Speaker 3>and read read it and said this is what we need.

0:19:06.359 --> 0:19:08.200
<v Speaker 3>And so a mutual friend introduced us.

0:19:08.280 --> 0:19:10.480
<v Speaker 1>But if that article hadn't been in that trade press,

0:19:10.480 --> 0:19:12.000
<v Speaker 1>you could still be at that DVD story.

0:19:12.040 --> 0:19:14.920
<v Speaker 3>You think there is still one by the way, it's

0:19:14.960 --> 0:19:17.400
<v Speaker 3>still open that first store, that one store is still

0:19:17.440 --> 0:19:17.920
<v Speaker 3>open there.

0:19:18.280 --> 0:19:21.600
<v Speaker 1>The company is extremely successful. The problems you may have

0:19:21.600 --> 0:19:23.840
<v Speaker 1>had you seem to be behind you. So what is

0:19:23.880 --> 0:19:25.680
<v Speaker 1>the future of Netflix? Do you think you can keep

0:19:25.680 --> 0:19:28.920
<v Speaker 1>growing the subscriber base or how do you view your

0:19:29.480 --> 0:19:32.680
<v Speaker 1>future success? What is your goal to be in the future.

0:19:32.440 --> 0:19:34.720
<v Speaker 3>To do well, I think we've got plenty of room

0:19:34.760 --> 0:19:37.760
<v Speaker 3>to grow both the subscriber base and revenue. For a

0:19:37.800 --> 0:19:40.000
<v Speaker 3>lot with a long runway, two hundred and seventy seven

0:19:40.040 --> 0:19:42.399
<v Speaker 3>million sounds like a lot of folks, But you know

0:19:42.480 --> 0:19:44.800
<v Speaker 3>you could double that and still not be halfway to

0:19:44.840 --> 0:19:48.040
<v Speaker 3>what the pay television universe was. And this is a

0:19:48.119 --> 0:19:51.560
<v Speaker 3>much better product economically and choice and control and all

0:19:51.600 --> 0:19:53.240
<v Speaker 3>the things that go into it. So I think there's

0:19:53.280 --> 0:19:55.800
<v Speaker 3>plenty of room to continue to grow the spaces that

0:19:55.840 --> 0:19:58.760
<v Speaker 3>were in you know, professional television and film and games.

0:19:59.640 --> 0:20:02.760
<v Speaker 3>This is a six hundred billion dollar consumer spend market

0:20:02.760 --> 0:20:05.080
<v Speaker 3>that we're about five percent of, and we go only

0:20:05.119 --> 0:20:08.280
<v Speaker 3>get about ten percent of screen time today, so about

0:20:08.359 --> 0:20:10.880
<v Speaker 3>ten percent of the time you're watching something on television,

0:20:10.920 --> 0:20:12.920
<v Speaker 3>you're watching Netflix, So a lot of room to grow

0:20:12.960 --> 0:20:13.359
<v Speaker 3>both of them.

0:20:13.400 --> 0:20:15.600
<v Speaker 1>You are always being pitched on new projects that you're

0:20:15.600 --> 0:20:17.680
<v Speaker 1>going to presumably do in the future. There are other areas.

0:20:17.680 --> 0:20:21.000
<v Speaker 1>You're in sports now, you're in games. I guess you'd

0:20:21.000 --> 0:20:25.119
<v Speaker 1>say you're you're into you know, the traditional content you have.

0:20:25.640 --> 0:20:27.320
<v Speaker 2>Are you going to do news at some point?

0:20:28.119 --> 0:20:30.200
<v Speaker 3>It's a pretty well served market. There's a lot of

0:20:30.280 --> 0:20:33.000
<v Speaker 3>choices of how to get to news. So it hasn't

0:20:33.040 --> 0:20:35.080
<v Speaker 3>been an expertise of ours yet, so we're not really

0:20:35.200 --> 0:20:35.720
<v Speaker 3>looking at that.

0:20:36.240 --> 0:20:38.239
<v Speaker 1>Hey, the most important thing I think people really want

0:20:38.320 --> 0:20:40.960
<v Speaker 1>is interview shows. Yeah, you have enough interview shows on

0:20:41.080 --> 0:20:41.760
<v Speaker 1>your yours.

0:20:41.920 --> 0:20:43.359
<v Speaker 3>I have a feeling this would be a good pilot

0:20:43.359 --> 0:20:44.000
<v Speaker 3>for ya.

0:20:44.400 --> 0:20:46.879
<v Speaker 1>What is the last thing you've watched on Netflix? And

0:20:47.320 --> 0:20:49.119
<v Speaker 1>if I say, all of a sudden, I want to

0:20:49.160 --> 0:20:51.399
<v Speaker 1>watch one thing on Netflix, what do you think I

0:20:51.440 --> 0:20:52.040
<v Speaker 1>should watch?

0:20:52.920 --> 0:20:55.280
<v Speaker 3>For the first part of that is the thing I

0:20:55.400 --> 0:20:57.160
<v Speaker 3>like to watch the most on Netflix is the thing

0:20:57.280 --> 0:20:59.920
<v Speaker 3>that my wife and I can watch together. We do

0:21:00.080 --> 0:21:02.719
<v Speaker 3>not have similar taste in movies and television that everyone's

0:21:02.720 --> 0:21:04.440
<v Speaker 3>in all you find something that you really love to

0:21:04.480 --> 0:21:07.160
<v Speaker 3>watch together. And for us, that was the new season

0:21:07.160 --> 0:21:09.520
<v Speaker 3>of Emily in Paris that we just binged through in

0:21:09.600 --> 0:21:11.960
<v Speaker 3>two sittings and she loved it and it was a great,

0:21:12.040 --> 0:21:15.159
<v Speaker 3>great fun for me too. And for you. We have

0:21:15.200 --> 0:21:20.119
<v Speaker 3>a new show coming in just starting this week called Monsters,

0:21:20.240 --> 0:21:24.480
<v Speaker 3>the Eric and Lyleman Ninda story Ryan Murphy who created Dahmer,

0:21:25.160 --> 0:21:26.879
<v Speaker 3>and it's a phenomenal drama.

0:21:27.320 --> 0:21:30.520
<v Speaker 1>Let's talk about your future. Yeah, you're now in the

0:21:30.520 --> 0:21:31.600
<v Speaker 1>company for how many years?

0:21:31.800 --> 0:21:33.560
<v Speaker 3>I'll be twenty five, nicks to carp.

0:21:33.400 --> 0:21:36.720
<v Speaker 2>So twenty five years and you were how sixty years old?

0:21:37.280 --> 0:21:40.600
<v Speaker 1>Okay, well that's a teenager to me. So you're very young.

0:21:41.000 --> 0:21:43.320
<v Speaker 1>So do you have any interest in ever, Let's say

0:21:43.440 --> 0:21:46.520
<v Speaker 1>going to government, public service, running for office, being an ambassador,

0:21:46.640 --> 0:21:47.080
<v Speaker 1>or anything.

0:21:47.359 --> 0:21:49.280
<v Speaker 3>I would I would love to do something in public

0:21:49.280 --> 0:21:51.479
<v Speaker 3>service that I can't see myself running for office, but

0:21:51.520 --> 0:21:53.600
<v Speaker 3>I would love just to be of service to the country.

0:21:53.960 --> 0:21:55.080
<v Speaker 2>So at some point you might do that.

0:21:55.320 --> 0:21:57.400
<v Speaker 1>Y at some point, did your parents live to see

0:21:57.400 --> 0:21:59.720
<v Speaker 1>your success and did they ever tell you how proud

0:21:59.720 --> 0:22:00.359
<v Speaker 1>they were of you?

0:22:02.320 --> 0:22:06.880
<v Speaker 3>My dad passed away two years ago, and he did

0:22:07.040 --> 0:22:10.360
<v Speaker 3>see the success. And I don't think he totally understood

0:22:10.359 --> 0:22:13.919
<v Speaker 3>what I did, but he knew that it was pretty cool,

0:22:14.560 --> 0:22:16.680
<v Speaker 3>and he knew because people would tell him, that's pretty

0:22:16.680 --> 0:22:20.680
<v Speaker 3>cool what your son does. And my mom unfortunately passed

0:22:20.720 --> 0:22:24.560
<v Speaker 3>away before Netflix became what it is today. But at

0:22:24.600 --> 0:22:27.720
<v Speaker 3>the beginning we first started, you know, House of Cards

0:22:27.800 --> 0:22:30.520
<v Speaker 3>Days was a show up on all the award shows.

0:22:30.760 --> 0:22:33.119
<v Speaker 3>My mom likes to like to watch a lot of television,

0:22:33.560 --> 0:22:35.760
<v Speaker 3>and so she would always love to see me on

0:22:35.800 --> 0:22:37.840
<v Speaker 3>television at an award show, and she would call me

0:22:37.880 --> 0:22:39.120
<v Speaker 3>every once in a while and say, Hey, I'm watching

0:22:39.160 --> 0:22:40.960
<v Speaker 3>this award show. Are you there? I go, No, that's

0:22:41.000 --> 0:22:43.280
<v Speaker 3>the SP's mom. I'm not part of the SPS. So

0:22:43.480 --> 0:22:45.119
<v Speaker 3>but she got she really got a kick out of

0:22:45.119 --> 0:22:46.920
<v Speaker 3>it all, so yeah, but they didn't get to see

0:22:46.920 --> 0:22:48.560
<v Speaker 3>all of it, but they got a sense of it.

0:22:48.600 --> 0:22:50.680
<v Speaker 1>And did they have a Netflix subscription to do? Buy

0:22:50.720 --> 0:22:51.960
<v Speaker 1>them one or they already had one?

0:22:52.520 --> 0:22:53.600
<v Speaker 3>They I bought them one.

0:22:53.640 --> 0:22:55.840
<v Speaker 1>And what would you like to see as your legacy

0:22:55.920 --> 0:23:00.560
<v Speaker 1>to the world of entertainment? What do you think legacy

0:23:00.680 --> 0:23:01.560
<v Speaker 1>should be or will be?

0:23:02.440 --> 0:23:06.320
<v Speaker 3>You know, I hope it has been that or is

0:23:06.440 --> 0:23:09.080
<v Speaker 3>or will be or how every want to praise it

0:23:09.119 --> 0:23:13.160
<v Speaker 3>will be the guy who put the audience first. Tony

0:23:13.200 --> 0:23:15.000
<v Speaker 3>Bennett was a great friend of mine and he was

0:23:15.040 --> 0:23:17.840
<v Speaker 3>my hero, and he said it bestie said, the audience

0:23:18.160 --> 0:23:20.679
<v Speaker 3>is the most important member of the band. And I

0:23:20.720 --> 0:23:23.760
<v Speaker 3>feel like what I want approach that we put into

0:23:23.880 --> 0:23:26.320
<v Speaker 3>Netflix and into the programming, into our films and TV

0:23:26.720 --> 0:23:28.840
<v Speaker 3>and our games, is that we put the audience first

0:23:28.880 --> 0:23:31.000
<v Speaker 3>and think about how are they going to love it?

0:23:31.080 --> 0:23:31.399
<v Speaker 2>First?

0:23:31.520 --> 0:23:33.960
<v Speaker 3>We'll build a business model around it for but think

0:23:33.960 --> 0:23:35.600
<v Speaker 3>about how will you please in the audience first?

0:23:37.000 --> 0:23:39.520
<v Speaker 2>Thanks for listening to hear more of my interviews. You

0:23:39.560 --> 0:23:43.680
<v Speaker 2>can subscribe and download my podcast on Spotify, Apple, or

0:23:43.720 --> 0:23:44.560
<v Speaker 2>wherever you listen.