1
00:00:00,240 --> 00:00:03,000
Speaker 1: Ron Ananians. Everybody thinks that this is such a glamorous

2
00:00:03,000 --> 00:00:05,120
Speaker 1: business that you're driven around in limousines and you know,

3
00:00:05,160 --> 00:00:07,480
Speaker 1: show for from here to there. Peck once your shows over.

4
00:00:07,520 --> 00:00:09,520
Speaker 1: If you're lucky, if you get a good boye what

5
00:00:09,600 --> 00:00:25,360
Speaker 1: they're given. Because I'm working for Live the Car Doctor.

6
00:00:25,680 --> 00:00:29,760
Speaker 1: Looking how involved the automobile is in the economy, and

7
00:00:29,880 --> 00:00:32,720
Speaker 1: look at what it represents to the economy, and how

8
00:00:32,760 --> 00:00:35,280
Speaker 1: many people out there that own the Volkswagon will buy

9
00:00:35,280 --> 00:00:38,239
Speaker 1: another one. Again, Welcome to the radio home of ron

10
00:00:38,320 --> 00:00:42,600
Speaker 1: and Anian the Car Doctor. Since this is where car

11
00:00:42,680 --> 00:00:46,440
Speaker 1: owners the world overturned to for their definitive opinion on

12
00:00:46,520 --> 00:00:50,240
Speaker 1: automotive repair. If your mechanics giving you a busy signal,

13
00:00:50,440 --> 00:00:53,280
Speaker 1: pick up the phone and call in the garage to

14
00:00:53,400 --> 00:00:55,520
Speaker 1: orders are open, but I am here to take your

15
00:00:55,560 --> 00:01:04,120
Speaker 1: calls at eight five five and now he running. Hey, welcome,

16
00:01:04,319 --> 00:01:06,320
Speaker 1: start your engines. Want to eating in the Car Doctor

17
00:01:06,360 --> 00:01:08,160
Speaker 1: here at the helm at eight five five five six

18
00:01:08,280 --> 00:01:11,080
Speaker 1: zero nine nine zero zero. That number again eight five

19
00:01:11,200 --> 00:01:14,160
Speaker 1: five five six zero nine nine zero zero The Car

20
00:01:14,200 --> 00:01:16,960
Speaker 1: Doctor hot Line seven. Give us a call when we're

21
00:01:16,959 --> 00:01:19,280
Speaker 1: not on the air. Here we're live Saturday afternoons to

22
00:01:19,360 --> 00:01:21,600
Speaker 1: the four PM on the network, but you can give

23
00:01:21,680 --> 00:01:24,039
Speaker 1: us a call here when we're not so you can

24
00:01:24,080 --> 00:01:26,560
Speaker 1: call eight five five five six zero nine nine zero

25
00:01:26,680 --> 00:01:29,120
Speaker 1: zero anytime day or night. Motorhead Matt will return the

26
00:01:29,120 --> 00:01:30,720
Speaker 1: call and get you in the queue. And you have

27
00:01:30,720 --> 00:01:33,119
Speaker 1: Motorhead Matt's in the studio today, Big Tony's here. It's

28
00:01:33,160 --> 00:01:35,919
Speaker 1: a all hands on deck show this Labor Day weekend

29
00:01:35,959 --> 00:01:37,280
Speaker 1: here on the Car Doctor, and we're glad to have

30
00:01:37,319 --> 00:01:40,160
Speaker 1: everybody with us, and um, you know, just motoring on

31
00:01:40,240 --> 00:01:42,160
Speaker 1: along as we like to stay here at the Car

32
00:01:42,240 --> 00:01:45,440
Speaker 1: Doctor made some changes. We're not gonna have to get

33
00:01:45,440 --> 00:01:48,320
Speaker 1: into too much detail beyond podcasting at this point, but

34
00:01:48,400 --> 00:01:50,840
Speaker 1: just say that we can go to speaker dot com

35
00:01:50,880 --> 00:01:53,280
Speaker 1: now s p r E a k e R like

36
00:01:53,360 --> 00:01:55,880
Speaker 1: Speaker with an R. Go to speaker dot com, new

37
00:01:56,120 --> 00:01:59,800
Speaker 1: website that is handling Car Doctor podcasting, also streaming their

38
00:01:59,840 --> 00:02:01,880
Speaker 1: law I've I think I want to bring Tom Ray up. Tom,

39
00:02:01,880 --> 00:02:04,120
Speaker 1: can I get you up to the microphone real quick? Um,

40
00:02:04,160 --> 00:02:05,920
Speaker 1: he's in the middle of seventy two different things, But

41
00:02:06,000 --> 00:02:09,120
Speaker 1: let me Tom. Is there anything the listeners need to

42
00:02:09,160 --> 00:02:12,520
Speaker 1: know if they want a podcast visa v uh speaker

43
00:02:12,560 --> 00:02:15,840
Speaker 1: Any changes from what we had. Well, uh, starting this week,

44
00:02:15,840 --> 00:02:18,000
Speaker 1: there's gonna be a note up on our podcast page,

45
00:02:18,080 --> 00:02:22,320
Speaker 1: so the normal method will kind of be there, but

46
00:02:22,400 --> 00:02:24,680
Speaker 1: they'll be that they need to click on the link

47
00:02:24,760 --> 00:02:26,600
Speaker 1: and go to Speaker and pull it down and it's

48
00:02:26,600 --> 00:02:29,200
Speaker 1: real easy. They can play it right there, or they

49
00:02:29,200 --> 00:02:33,360
Speaker 1: can download it if they subscribe through uh through an

50
00:02:33,440 --> 00:02:37,160
Speaker 1: RSS reader, which will download the show automatically. They will

51
00:02:37,200 --> 00:02:40,280
Speaker 1: need to pull up the RSS feed off Speaker, but

52
00:02:40,320 --> 00:02:44,160
Speaker 1: I will have that included as our feed for this week. Okay,

53
00:02:44,280 --> 00:02:46,959
Speaker 1: so basically any questions they can go to speaker dot

54
00:02:46,960 --> 00:02:50,040
Speaker 1: com and sort it out from there. And and they're

55
00:02:50,080 --> 00:02:51,720
Speaker 1: also if they want to get out to My Heart

56
00:02:52,040 --> 00:02:54,000
Speaker 1: and look for Ron Andinny and or the car Doctor,

57
00:02:54,040 --> 00:02:55,800
Speaker 1: they'll find it there and that will send them over

58
00:02:55,840 --> 00:02:59,320
Speaker 1: to Speaker as well. Yes, and also the RSS feed

59
00:02:59,480 --> 00:03:01,760
Speaker 1: will also be a part of Google Play, so they

60
00:03:01,800 --> 00:03:03,760
Speaker 1: can still pull it up on Google Play. And what

61
00:03:03,840 --> 00:03:06,440
Speaker 1: about the people that are it tuners and you know,

62
00:03:06,520 --> 00:03:08,160
Speaker 1: for the folks that tune in, but I think Speaker

63
00:03:08,200 --> 00:03:11,359
Speaker 1: is going to send it over to them. Correct, Yes, iTunes, Uh,

64
00:03:11,840 --> 00:03:15,720
Speaker 1: the people who use iTunes can still use iTunes as

65
00:03:15,760 --> 00:03:18,320
Speaker 1: far as you know, the back door for us is

66
00:03:18,400 --> 00:03:20,960
Speaker 1: we tell speaker to send its iTunes and it's done

67
00:03:21,320 --> 00:03:23,839
Speaker 1: so for the for someone who's using that, it won't

68
00:03:23,840 --> 00:03:26,440
Speaker 1: shouldn't be a change. But it's almost like we're growing

69
00:03:26,520 --> 00:03:28,520
Speaker 1: not bad for a little radio show. Yeah yeah, yeah,

70
00:03:28,560 --> 00:03:30,919
Speaker 1: yeah yeah, it's almost like we know what we're doing. Almost,

71
00:03:31,080 --> 00:03:34,639
Speaker 1: let's not get ahead of ourselves. Um, but anyway, thank

72
00:03:34,639 --> 00:03:36,560
Speaker 1: you tom So. Yeah, we made some changes, That's what

73
00:03:36,640 --> 00:03:38,200
Speaker 1: I was alluding to. And we're trying to we're trying

74
00:03:38,200 --> 00:03:40,840
Speaker 1: to streamline things and there's more changes to come, and

75
00:03:41,040 --> 00:03:44,000
Speaker 1: there's more things going on in the background. I was

76
00:03:44,080 --> 00:03:46,240
Speaker 1: thinking out loud, and I think that's the way I

77
00:03:46,320 --> 00:03:48,560
Speaker 1: started the comment up on Facebook running in of the

78
00:03:48,600 --> 00:03:51,000
Speaker 1: Car Doctor Facebook page, and and I think it's a

79
00:03:51,040 --> 00:03:53,440
Speaker 1: timely topic as we kick off this hour of the show,

80
00:03:53,920 --> 00:03:57,640
Speaker 1: in relation to what is the value of all to repair?

81
00:03:58,080 --> 00:04:00,720
Speaker 1: And I'm just concerned about it because goes I wonder,

82
00:04:01,160 --> 00:04:04,000
Speaker 1: how do you measure it? Do you the consumer measure

83
00:04:04,040 --> 00:04:07,160
Speaker 1: it by price? Do you measure it by speed? Do

84
00:04:07,200 --> 00:04:09,240
Speaker 1: you look at how clean the waiting room is and

85
00:04:09,440 --> 00:04:13,760
Speaker 1: you know, are there shiny marble floors? And I guess too,

86
00:04:14,520 --> 00:04:16,080
Speaker 1: how determined you know? What is the value of what

87
00:04:16,200 --> 00:04:18,600
Speaker 1: to repair. It depends on. Are we talking about the

88
00:04:18,640 --> 00:04:21,920
Speaker 1: shop owner? Are we talking about the vehicle owner? Are

89
00:04:21,960 --> 00:04:24,120
Speaker 1: we talking about the people that ride in the vehicle?

90
00:04:24,160 --> 00:04:28,960
Speaker 1: Are we talking about you know who? And I'll tell

91
00:04:29,000 --> 00:04:32,360
Speaker 1: you what triggered this. Someone came into the shop this week,

92
00:04:32,440 --> 00:04:34,840
Speaker 1: late model Honda with a Honda Odyssey and it was

93
00:04:34,880 --> 00:04:38,719
Speaker 1: a normal routine seasonal checklist inspection in order and just

94
00:04:38,760 --> 00:04:41,880
Speaker 1: about sixty three tho miles on it. And typically at

95
00:04:41,880 --> 00:04:44,600
Speaker 1: that mileage, it's it's it's due for the stuff, right,

96
00:04:44,680 --> 00:04:46,560
Speaker 1: It's due for the fluids and the filters and all

97
00:04:46,560 --> 00:04:49,360
Speaker 1: the typical things that you see on a vehicle that's

98
00:04:49,360 --> 00:04:52,919
Speaker 1: five six years old at that mileage. And it's comment

99
00:04:53,080 --> 00:04:55,160
Speaker 1: about when I explained that, you know, it's due for

100
00:04:55,200 --> 00:04:59,880
Speaker 1: a cabin filter, it made it sound like he just

101
00:05:00,040 --> 00:05:03,719
Speaker 1: wasn't a fan of cabin filters, uh, you know, for

102
00:05:04,760 --> 00:05:08,599
Speaker 1: um the sense that it it he didn't like the

103
00:05:08,600 --> 00:05:11,280
Speaker 1: way the dealer sold cabin filters was exact words. He

104
00:05:11,320 --> 00:05:13,960
Speaker 1: thinks the way the dealer shells cabin filters is a scam.

105
00:05:14,000 --> 00:05:16,120
Speaker 1: He doesn't see a value in them, he doesn't understand

106
00:05:16,120 --> 00:05:19,600
Speaker 1: why they're in a car. And I said to myself,

107
00:05:19,800 --> 00:05:22,039
Speaker 1: and I say this here in all seriousness, I want

108
00:05:22,040 --> 00:05:23,719
Speaker 1: to know what somebody like that does for a living,

109
00:05:24,040 --> 00:05:27,000
Speaker 1: because I want to critique their job without really knowing

110
00:05:27,040 --> 00:05:31,120
Speaker 1: the job. Because I absolutely guarantee you unless you're a mechanic,

111
00:05:31,320 --> 00:05:33,520
Speaker 1: unless you do this day in day out, and I

112
00:05:33,520 --> 00:05:35,240
Speaker 1: don't care where you work. I don't care if you're

113
00:05:35,240 --> 00:05:36,840
Speaker 1: a dealer tech. I don't care if you' an indie tech.

114
00:05:36,880 --> 00:05:38,359
Speaker 1: I don't care if you work for the chain stores.

115
00:05:38,920 --> 00:05:42,159
Speaker 1: Unless you do this business each and every day, there's

116
00:05:42,320 --> 00:05:46,400
Speaker 1: just no way you're gonna understand it to the level

117
00:05:46,560 --> 00:05:48,800
Speaker 1: that you're gonna be competent enough to do what we

118
00:05:48,920 --> 00:05:51,240
Speaker 1: have to do and deal with on a consistent basis.

119
00:05:51,440 --> 00:05:54,520
Speaker 1: Just doesn't happen. You may be sneaking by on seventy

120
00:05:54,520 --> 00:05:58,479
Speaker 1: two monty Carlos and sixty eight Camaros, and and maybe

121
00:05:58,520 --> 00:06:01,360
Speaker 1: even some late eighties stuff, and maybe some early nineties

122
00:06:01,800 --> 00:06:04,080
Speaker 1: Buicks and Gms and Toyotas and things like that, but

123
00:06:04,120 --> 00:06:08,039
Speaker 1: you get into a vehicle, there's no way in heck.

124
00:06:08,720 --> 00:06:11,039
Speaker 1: One of the posts I put up last week on

125
00:06:11,080 --> 00:06:14,839
Speaker 1: Facebook talked about a power window problem on a two

126
00:06:14,880 --> 00:06:20,080
Speaker 1: thousand Toyota. A two thousand. Toyota Avalon had data bus

127
00:06:20,120 --> 00:06:24,080
Speaker 1: information eighteen years ago. I had to use a lab

128
00:06:24,160 --> 00:06:26,960
Speaker 1: scope to determine a lab scope. You hurt me, right.

129
00:06:26,960 --> 00:06:29,680
Speaker 1: I had to use a lab scope to determine signals

130
00:06:29,720 --> 00:06:32,800
Speaker 1: in and out and data packets and to look at

131
00:06:32,839 --> 00:06:35,000
Speaker 1: what was going on to figure out what was wrong

132
00:06:35,000 --> 00:06:37,240
Speaker 1: with it. And for those of you that saying, well,

133
00:06:37,279 --> 00:06:39,560
Speaker 1: just throw a switch at it, the windows switch was

134
00:06:39,600 --> 00:06:44,279
Speaker 1: six dollars a power windows switch for an eighteen year

135
00:06:44,320 --> 00:06:50,000
Speaker 1: old car. And what's the value of WoT to repair?

136
00:06:51,000 --> 00:06:53,640
Speaker 1: You know, this is a rocket ship business, it really is,

137
00:06:54,200 --> 00:06:57,599
Speaker 1: and it's growing more and more and more and more.

138
00:06:57,920 --> 00:07:01,840
Speaker 1: You can't judge this industry by what you knew, never

139
00:07:01,880 --> 00:07:04,080
Speaker 1: mind twenty years ago, or what your mom or dad

140
00:07:04,120 --> 00:07:05,640
Speaker 1: told you. You You have to judge. You can't even judge

141
00:07:05,640 --> 00:07:08,040
Speaker 1: by what you learned two weeks ago. It's different already

142
00:07:08,400 --> 00:07:10,520
Speaker 1: by the time I get back to the shop on Tuesday,

143
00:07:10,880 --> 00:07:13,880
Speaker 1: Labor Day weekend and all, it's going to be different again.

144
00:07:14,120 --> 00:07:18,280
Speaker 1: Something else will have changed. I read an article last

145
00:07:18,400 --> 00:07:22,680
Speaker 1: night somebody is talking about that within eight years, and

146
00:07:22,720 --> 00:07:25,080
Speaker 1: I saw this up on Facebook to somebody commented on

147
00:07:25,080 --> 00:07:28,040
Speaker 1: our Facebook page that within eight years they want to

148
00:07:28,080 --> 00:07:31,720
Speaker 1: do away with the internal combustion engine entirely across the board.

149
00:07:33,120 --> 00:07:36,240
Speaker 1: I don't know, could they do it? Are we capable

150
00:07:36,320 --> 00:07:39,160
Speaker 1: of it? And there's there's so many things wrong with

151
00:07:39,200 --> 00:07:42,160
Speaker 1: that statement in terms of could we pull it off?

152
00:07:42,200 --> 00:07:45,640
Speaker 1: You know, can we make it happen? No more gasoline engines?

153
00:07:45,680 --> 00:07:47,480
Speaker 1: What will we do with the gas companies? What we

154
00:07:47,520 --> 00:07:49,760
Speaker 1: do with all the oil? Where would the economy go?

155
00:07:49,880 --> 00:07:52,840
Speaker 1: Where would you know? So many questions. What I come

156
00:07:52,840 --> 00:07:56,680
Speaker 1: back to is who's gonna fix that electric car? I've

157
00:07:56,720 --> 00:07:58,920
Speaker 1: got guys around me now that can't spell O B

158
00:07:59,080 --> 00:08:01,960
Speaker 1: D two and O B D two has been out

159
00:08:01,960 --> 00:08:07,440
Speaker 1: since and we're now going to hand them an electric vehicle,

160
00:08:07,640 --> 00:08:10,520
Speaker 1: something more complicated than the lunar rover that went to

161
00:08:10,560 --> 00:08:14,360
Speaker 1: the moon. Now I expect them to fix it. I

162
00:08:14,400 --> 00:08:17,720
Speaker 1: don't think we got the skill set. Another vehicle came

163
00:08:17,720 --> 00:08:21,280
Speaker 1: into the shop Lincoln and and and here's here's here's

164
00:08:21,280 --> 00:08:24,240
Speaker 1: that skill set commentary. It was in for service. Well,

165
00:08:24,480 --> 00:08:26,000
Speaker 1: this is the first time we're seeing an hundred five

166
00:08:26,040 --> 00:08:30,600
Speaker 1: thousand miles. He's becoming a regular customer. And it needed

167
00:08:30,640 --> 00:08:32,960
Speaker 1: the usual stuff to set attire some fluids. The front

168
00:08:33,000 --> 00:08:35,560
Speaker 1: brakes had been replaced by the dealer about seven months ago,

169
00:08:36,320 --> 00:08:39,600
Speaker 1: and they had done some other service work. One of

170
00:08:39,640 --> 00:08:44,080
Speaker 1: the concerns Charles had was that the front brakes or

171
00:08:44,280 --> 00:08:48,320
Speaker 1: something creaked in the wheels as you you know, you

172
00:08:48,360 --> 00:08:52,200
Speaker 1: pull up to a stop sign, you hear or just

173
00:08:52,400 --> 00:08:57,000
Speaker 1: something kind of creaked. It didn't sound right. I'm always

174
00:08:57,040 --> 00:08:59,520
Speaker 1: concerned about safety. I don't get I'm not too much

175
00:08:59,600 --> 00:09:01,679
Speaker 1: into say sounds and noises, and it's just the way

176
00:09:01,720 --> 00:09:05,600
Speaker 1: I am. I always look at safety first. So let's

177
00:09:05,640 --> 00:09:08,360
Speaker 1: start with the obvious. We we pulled apart the brakes

178
00:09:09,720 --> 00:09:13,400
Speaker 1: and the caliper slide pins. A caliper slide pin is

179
00:09:13,440 --> 00:09:15,480
Speaker 1: just what it says it's. It's a metal pin and

180
00:09:15,520 --> 00:09:19,040
Speaker 1: it's usually ensconced and rubber to protect it from the

181
00:09:19,080 --> 00:09:21,680
Speaker 1: elements or to support it. And it allows the brake

182
00:09:21,760 --> 00:09:24,760
Speaker 1: caliper the piece that grips the brake pad. Think of

183
00:09:24,800 --> 00:09:27,319
Speaker 1: your thumb and your four fingers, you know, grabbing the

184
00:09:27,360 --> 00:09:30,080
Speaker 1: brake pad against the rotor. That it keeps your your

185
00:09:30,120 --> 00:09:35,120
Speaker 1: hand moving, that it keeps the caliper sliding nice and easy. Well,

186
00:09:35,160 --> 00:09:37,000
Speaker 1: the tech that did it, and I have to say

187
00:09:37,000 --> 00:09:39,240
Speaker 1: it what it was, it was a dealer tech there's

188
00:09:39,320 --> 00:09:41,679
Speaker 1: four long rubber bushings are about a half inch long.

189
00:09:41,760 --> 00:09:43,680
Speaker 1: I guess the one rubber bushing was worn out because

190
00:09:43,679 --> 00:09:45,360
Speaker 1: he took a razor blade. He cut one bushing and

191
00:09:45,400 --> 00:09:48,040
Speaker 1: a half and he put one on each pin and

192
00:09:48,080 --> 00:09:50,199
Speaker 1: he used that and he kind of made rubber parts

193
00:09:50,200 --> 00:09:56,120
Speaker 1: and pieces car. You're in a dealership. You can't get

194
00:09:56,120 --> 00:09:58,240
Speaker 1: a caliper hardware kit. You can't get a caliper, you

195
00:09:58,240 --> 00:10:02,199
Speaker 1: can't get pin bushings. The same tech must have done

196
00:10:02,200 --> 00:10:05,120
Speaker 1: the spark plugs, because I was in the process of

197
00:10:05,160 --> 00:10:07,480
Speaker 1: doing spark plugs. The customer didn't think they were done,

198
00:10:08,080 --> 00:10:11,960
Speaker 1: and four of the six plugs came out by hand,

199
00:10:12,640 --> 00:10:18,120
Speaker 1: no ratchet, just you know, spark plug socket extension. And

200
00:10:18,160 --> 00:10:20,079
Speaker 1: I looked at Danny and I went, when I got

201
00:10:20,120 --> 00:10:21,760
Speaker 1: to the first two in the front bank, which are

202
00:10:21,800 --> 00:10:23,400
Speaker 1: easy to do, I looked at Danny and I went,

203
00:10:23,480 --> 00:10:26,679
Speaker 1: something's not right here. And I said, these plugs look

204
00:10:26,760 --> 00:10:30,119
Speaker 1: like maybe they were done. They're not. They're not yesterday,

205
00:10:30,760 --> 00:10:33,800
Speaker 1: and they're not more than two years old. But how

206
00:10:33,840 --> 00:10:35,920
Speaker 1: do I trust the three plugs that are in the back.

207
00:10:36,000 --> 00:10:38,520
Speaker 1: I've got to take those out. To take those out,

208
00:10:38,600 --> 00:10:40,520
Speaker 1: I've got to take the intake planum off. If I'm

209
00:10:40,520 --> 00:10:43,560
Speaker 1: taking the intake planum off, I'm changing the plugs because

210
00:10:43,600 --> 00:10:46,040
Speaker 1: I don't know how old they are, but four the

211
00:10:46,080 --> 00:10:52,400
Speaker 1: six plugs ended up being loose. The problem is, you know,

212
00:10:52,440 --> 00:10:53,679
Speaker 1: I can sit here and I can tell you all

213
00:10:53,679 --> 00:10:55,840
Speaker 1: the things that I see wrong and all the things

214
00:10:55,840 --> 00:11:00,920
Speaker 1: that I think of vehicle needs and the cost. You know,

215
00:11:01,040 --> 00:11:04,160
Speaker 1: workmanship is steering the repair industry in the wrong direction.

216
00:11:04,600 --> 00:11:06,880
Speaker 1: And I think before we make it any more complicated,

217
00:11:07,120 --> 00:11:09,040
Speaker 1: we've got to sort out what we wanted to be.

218
00:11:10,240 --> 00:11:11,880
Speaker 1: I just found out yesterday I'm gonna have to go

219
00:11:11,960 --> 00:11:14,960
Speaker 1: back to school again. And I say it like that

220
00:11:15,000 --> 00:11:18,280
Speaker 1: because I'm gonna have to get hybrid certification to do

221
00:11:18,800 --> 00:11:24,079
Speaker 1: state inspections and repairs. So and and somebody I was

222
00:11:24,080 --> 00:11:26,120
Speaker 1: talking to yesterday explained to me that the hybrid test

223
00:11:26,200 --> 00:11:30,400
Speaker 1: for a s C L three is very vehicle specific,

224
00:11:30,440 --> 00:11:32,360
Speaker 1: to the point that are the batteries in the car

225
00:11:32,400 --> 00:11:36,840
Speaker 1: around or square? Now I don't know about you, but

226
00:11:37,240 --> 00:11:38,760
Speaker 1: I don't think I need to know if the batteries

227
00:11:38,760 --> 00:11:40,680
Speaker 1: are around or square in order to plug in a

228
00:11:40,720 --> 00:11:44,160
Speaker 1: diagnostic connector and let the machine read codes or no

229
00:11:44,320 --> 00:11:46,160
Speaker 1: codes and tell me if the vehicle is ready for

230
00:11:46,160 --> 00:11:49,360
Speaker 1: inspection and put a sticker on the windshield maybe to

231
00:11:49,480 --> 00:11:52,000
Speaker 1: repair it. But I think that's got to be left

232
00:11:52,040 --> 00:11:54,120
Speaker 1: up to the individual shop owner. Based on how many

233
00:11:54,160 --> 00:11:58,720
Speaker 1: you see. Nobody seems to know what they want the

234
00:11:58,760 --> 00:12:03,439
Speaker 1: repair industry to bid accept cheap, fast, and accurate, and

235
00:12:03,520 --> 00:12:05,040
Speaker 1: I don't know if you can do that. I don't

236
00:12:05,040 --> 00:12:06,520
Speaker 1: know if you can have that when you're working on

237
00:12:06,600 --> 00:12:11,079
Speaker 1: rocket ships, because sometimes when your rush, rocket ships go boom,

238
00:12:11,120 --> 00:12:13,800
Speaker 1: and sometimes when you when you put things out to

239
00:12:13,840 --> 00:12:16,880
Speaker 1: the lowest bidder, all you do is get cheap work

240
00:12:16,920 --> 00:12:21,360
Speaker 1: and poor workmanship and problems down the road. I'm just

241
00:12:21,400 --> 00:12:24,400
Speaker 1: thinking out loud. I'm just thinking that at the rate

242
00:12:24,440 --> 00:12:27,520
Speaker 1: we're going, technology is really pushing our buttons and driving

243
00:12:27,520 --> 00:12:32,520
Speaker 1: cars maybe in the wrong direction. But as I pointed

244
00:12:32,520 --> 00:12:34,679
Speaker 1: out last week, and I'll point it out again this week,

245
00:12:35,400 --> 00:12:37,680
Speaker 1: I don't know if it's so much that good mechanics

246
00:12:37,720 --> 00:12:42,040
Speaker 1: aren't expensive, they're priceless, But understanding customers sure make the

247
00:12:42,080 --> 00:12:45,439
Speaker 1: trip that much easier. And I think you've got to

248
00:12:45,480 --> 00:12:47,880
Speaker 1: be more of an understanding customer and not assume you

249
00:12:47,920 --> 00:12:51,280
Speaker 1: know more than the mechanic. Sometimes you probably do. I've

250
00:12:51,320 --> 00:12:54,720
Speaker 1: seen what's out there, but if you find a good one,

251
00:12:54,880 --> 00:12:57,360
Speaker 1: hang onto him. Listen to what he or she has

252
00:12:57,400 --> 00:13:00,960
Speaker 1: to say. It's very important. Eight five five five zero

253
00:13:01,520 --> 00:13:03,960
Speaker 1: zero zero. Running the car doctor pulling over to the side.

254
00:13:04,080 --> 00:13:15,480
Speaker 1: We'll be back right after this flucom back. Weren't eating

255
00:13:15,520 --> 00:13:18,440
Speaker 1: the car doctor here A five five zero zero zero.

256
00:13:18,520 --> 00:13:20,960
Speaker 1: More information at car doctor show dot com. Let's get

257
00:13:21,000 --> 00:13:22,920
Speaker 1: over and talk to Jerry in New York two thousand

258
00:13:23,000 --> 00:13:26,080
Speaker 1: five Dodged Grand Caravan. Jerry, you're up first. How can

259
00:13:26,120 --> 00:13:30,360
Speaker 1: I help your Yes? Thank you? Ron. I called you

260
00:13:30,920 --> 00:13:34,480
Speaker 1: number weeks ago about an extended crank problem with an

261
00:13:34,480 --> 00:13:39,880
Speaker 1: O five Grand Caravan three eight, and you you suggested

262
00:13:39,960 --> 00:13:44,120
Speaker 1: that I checked the crank center and the throwal position

263
00:13:44,160 --> 00:13:47,719
Speaker 1: center to see if they're synchronized. I don't know if

264
00:13:47,720 --> 00:13:51,240
Speaker 1: that's if they're synchronized or not, but I eventually replaced

265
00:13:51,240 --> 00:13:56,320
Speaker 1: the fuel injectors. I solved the problem. Okay, um, you

266
00:13:56,400 --> 00:13:58,720
Speaker 1: replaced all six just on a whim or what leg

267
00:13:58,760 --> 00:14:02,800
Speaker 1: you in that direction? Jerry? Well, I was. I was

268
00:14:02,880 --> 00:14:06,200
Speaker 1: sure that the engine was running rich. When it did

269
00:14:06,280 --> 00:14:09,400
Speaker 1: fire up, it would misfire, especially on the cylinder number one.

270
00:14:09,440 --> 00:14:13,000
Speaker 1: He came up with multiple misfires, and I ordered that

271
00:14:13,440 --> 00:14:15,880
Speaker 1: I ordered to set on an eBay of rebuilt Simon's

272
00:14:16,720 --> 00:14:18,559
Speaker 1: and I put them in and I have not had

273
00:14:18,600 --> 00:14:22,000
Speaker 1: any extended prank since then, and that was this past Monday. Now,

274
00:14:22,120 --> 00:14:24,760
Speaker 1: let me let me point something out just for your

275
00:14:24,760 --> 00:14:27,160
Speaker 1: benefit for everyone else's or unless you did that. I

276
00:14:27,240 --> 00:14:30,000
Speaker 1: kind of remember this conversation. Had you checked fuel pressure

277
00:14:30,120 --> 00:14:34,240
Speaker 1: at any one particular point, yes, yes, And I could

278
00:14:34,320 --> 00:14:37,360
Speaker 1: not see any leakage, but that was I've been working

279
00:14:37,440 --> 00:14:39,840
Speaker 1: on this vehicle for a year. I've been driving and

280
00:14:39,840 --> 00:14:42,280
Speaker 1: working only for a year trying to solve the problem.

281
00:14:42,320 --> 00:14:44,600
Speaker 1: And I thought several times I had the problem solved.

282
00:14:44,720 --> 00:14:48,160
Speaker 1: But this time I'm quite sure that it's correct because

283
00:14:48,200 --> 00:14:51,720
Speaker 1: in theory, if you had a leaking injector, it would

284
00:14:51,760 --> 00:14:54,040
Speaker 1: not have held residual pressure when you if you left

285
00:14:54,040 --> 00:14:58,080
Speaker 1: the gauge on there after you shut it down. I understand,

286
00:14:58,240 --> 00:15:01,320
Speaker 1: I understand. I am probably check the pressure. You know,

287
00:15:01,400 --> 00:15:04,320
Speaker 1: those skill roils you have to spice into them. There's

288
00:15:04,320 --> 00:15:09,040
Speaker 1: no trader valve, and uh, I did not see any leakage,

289
00:15:09,080 --> 00:15:11,960
Speaker 1: but possibly there was a small amount. Right well, you

290
00:15:12,040 --> 00:15:15,640
Speaker 1: won't see it externally. If that injector is leaking. What

291
00:15:15,800 --> 00:15:19,080
Speaker 1: usually happens is the pintle that the injector itself leaks

292
00:15:19,080 --> 00:15:21,840
Speaker 1: internally and causes the fuel to bleed off and dump

293
00:15:21,880 --> 00:15:26,000
Speaker 1: into the cylinder, so you won't see it internally. All

294
00:15:26,040 --> 00:15:29,120
Speaker 1: I was trying to point out was just that, you know,

295
00:15:29,160 --> 00:15:31,680
Speaker 1: it's always good to look at at. Here's the bad,

296
00:15:31,800 --> 00:15:33,760
Speaker 1: here's the good. You know what it looks like on

297
00:15:33,800 --> 00:15:36,800
Speaker 1: both ends. The worst, the hardest thing in the world

298
00:15:36,800 --> 00:15:39,080
Speaker 1: and the worst thing we do is try to diagnose

299
00:15:39,600 --> 00:15:43,960
Speaker 1: a broken car we've never seen. And you know what's

300
00:15:43,960 --> 00:15:46,880
Speaker 1: good and what's bad, what looks right, what doesn't. And

301
00:15:47,120 --> 00:15:49,160
Speaker 1: that's why, you know, maybe next time just think about

302
00:15:49,200 --> 00:15:51,280
Speaker 1: you know, put a fuel pressure gauge on there, turn

303
00:15:51,360 --> 00:15:53,920
Speaker 1: the key off after the engines running. How long does

304
00:15:53,960 --> 00:15:58,480
Speaker 1: it hold residual pressure? Yes? I did that, That's what

305
00:15:58,560 --> 00:16:01,440
Speaker 1: I meant that I did not noticed that the pressure

306
00:16:01,640 --> 00:16:05,240
Speaker 1: was falling. That's interesting, So then why would why would

307
00:16:05,240 --> 00:16:10,600
Speaker 1: go ahead? I'm sorry it could have the pressure could

308
00:16:10,640 --> 00:16:15,320
Speaker 1: have been lost overnight. The engine always fired up when

309
00:16:15,320 --> 00:16:17,360
Speaker 1: the when the temperature was cold here in New York,

310
00:16:17,600 --> 00:16:21,840
Speaker 1: the cold are outside, the faster it started. Okay, U

311
00:16:22,000 --> 00:16:23,840
Speaker 1: has the weather changed where you are in New York?

312
00:16:26,080 --> 00:16:30,880
Speaker 1: We've been uh, I've seen some ice already, some frost

313
00:16:32,400 --> 00:16:36,320
Speaker 1: one chilly morning. It fired up beautiful, right, but it

314
00:16:36,640 --> 00:16:42,280
Speaker 1: starts easier and cold weather. Correct, that was the symptom.

315
00:16:42,280 --> 00:16:44,560
Speaker 1: That was a part of the symptoms. Correct. And after

316
00:16:44,600 --> 00:16:47,720
Speaker 1: the engine was warm, and maybe I went inside the

317
00:16:47,840 --> 00:16:50,400
Speaker 1: store and came back out or stopped the McDonald's in

318
00:16:50,440 --> 00:16:54,440
Speaker 1: it crank crank, crank right under a hot subject is

319
00:16:54,480 --> 00:16:56,720
Speaker 1: when it right under a hot soak Because when it

320
00:16:56,800 --> 00:17:01,160
Speaker 1: had the problem and refreshment me and I knew, good ahead,

321
00:17:02,720 --> 00:17:05,000
Speaker 1: I'm sorry, pardon me, that's all right, sir, good ahead,

322
00:17:05,040 --> 00:17:09,240
Speaker 1: No finish your thoughts, Jerry, And I knew, like I said,

323
00:17:09,280 --> 00:17:11,439
Speaker 1: I knew the engine was getting too much fuel for

324
00:17:11,480 --> 00:17:13,960
Speaker 1: some reason. I could smell it an exhaust. The exhaust

325
00:17:13,960 --> 00:17:17,840
Speaker 1: smelled rented. So just kind of a process of elimination.

326
00:17:17,880 --> 00:17:20,359
Speaker 1: After replacing this thing and that thing and lots of things,

327
00:17:20,960 --> 00:17:23,440
Speaker 1: I decided to go for a set of fuel injectors.

328
00:17:23,480 --> 00:17:28,440
Speaker 1: And she's been starting perfectly. Um. I'd be curious, just

329
00:17:29,000 --> 00:17:32,640
Speaker 1: again just being just trying to diagnose it. Um, had

330
00:17:32,680 --> 00:17:35,399
Speaker 1: you hooked a fuel pressure gage up to it to

331
00:17:35,520 --> 00:17:37,800
Speaker 1: drive around with to see what the fuel pressure would

332
00:17:37,800 --> 00:17:41,439
Speaker 1: have been when it went into the no start. No,

333
00:17:41,680 --> 00:17:44,120
Speaker 1: I did not know, and I did not leave it

334
00:17:44,400 --> 00:17:47,919
Speaker 1: on overnight. I was working on it an afternoon. I

335
00:17:47,920 --> 00:17:51,560
Speaker 1: mean left it on for a few hours, but every everything,

336
00:17:51,800 --> 00:17:54,600
Speaker 1: and I tried recycling the key as well, various times,

337
00:17:54,600 --> 00:17:57,040
Speaker 1: and that didn't solve the problem. Recycling the key never

338
00:17:57,119 --> 00:18:00,800
Speaker 1: solved the problem. Interesting. Hey, Jerry right. I appreciate the

339
00:18:00,880 --> 00:18:03,080
Speaker 1: update as well as everyone else. I'm sure they do too.

340
00:18:03,480 --> 00:18:05,439
Speaker 1: And thanks for being part of the car Doctor family.

341
00:18:05,480 --> 00:18:08,119
Speaker 1: And I'm happy your vehicle is fixed. Keep us posted

342
00:18:08,160 --> 00:18:10,199
Speaker 1: if anything else comes along, and we'll be glad to

343
00:18:10,200 --> 00:18:12,080
Speaker 1: reach out and do what we can for you. I'm

344
00:18:12,119 --> 00:18:14,119
Speaker 1: run a nating the Car Doctor. We'll be back right

345
00:18:14,160 --> 00:18:31,000
Speaker 1: after this. Welcome back. We're on a nating of the

346
00:18:31,040 --> 00:18:34,680
Speaker 1: Car Doctor. Eight five zero nine zero zero Car Doctor

347
00:18:35,280 --> 00:18:37,359
Speaker 1: seven number. Give us a call, let's talk about it.

348
00:18:37,400 --> 00:18:40,239
Speaker 1: If you're podcasting you want to talk about a car problem. Uh,

349
00:18:40,480 --> 00:18:42,840
Speaker 1: if you're within, if you're within the sound of my voice,

350
00:18:42,840 --> 00:18:48,240
Speaker 1: which if you're podcasting, obviously you are, eight zero zero works.

351
00:18:48,720 --> 00:18:51,360
Speaker 1: Even if we're not you know, we're not in your

352
00:18:51,400 --> 00:18:52,920
Speaker 1: market at that time, or you're not in a part

353
00:18:52,920 --> 00:18:55,879
Speaker 1: of the country that takes the affiliate. UM. If you're podcasting,

354
00:18:55,960 --> 00:18:58,080
Speaker 1: you can call that number Saturday afternoons to to four

355
00:18:58,119 --> 00:19:01,679
Speaker 1: pm Eastern time. We're good to go. Recent article this

356
00:19:01,760 --> 00:19:04,160
Speaker 1: came to me from Anthony Amelia Or, a retired police

357
00:19:04,160 --> 00:19:06,560
Speaker 1: officer out of Chicago. This is in the Chicago Tribune

358
00:19:06,880 --> 00:19:10,280
Speaker 1: over the summer July seventeen uh In a growing industry,

359
00:19:10,320 --> 00:19:12,720
Speaker 1: mobile work is diagnosed and fixed cars and owners homes.

360
00:19:12,800 --> 00:19:14,359
Speaker 1: I want to have been wanting to read this for

361
00:19:14,400 --> 00:19:17,320
Speaker 1: a while, and I've got the opportunity here. When Peter Shamplin,

362
00:19:17,400 --> 00:19:19,480
Speaker 1: an auto mechanic for nearly fifteen years, popped hun on

363
00:19:19,560 --> 00:19:21,639
Speaker 1: a two thousand three GEP Liberty fixed the leak with

364
00:19:21,680 --> 00:19:23,760
Speaker 1: a new clamp on the lower radiator hose and installed

365
00:19:23,760 --> 00:19:26,320
Speaker 1: a new ignition coil, and the bill was a nine

366
00:19:26,320 --> 00:19:30,880
Speaker 1: dollars and thirty three cents. The problem I have with

367
00:19:31,080 --> 00:19:33,320
Speaker 1: mobile mechanics and I think they've got their place, and

368
00:19:33,320 --> 00:19:35,359
Speaker 1: I actually think in certain parts of the country where

369
00:19:35,880 --> 00:19:37,399
Speaker 1: it's a little bit more remote and a little bit

370
00:19:37,480 --> 00:19:40,800
Speaker 1: more spread out and repair shops aren't as abundant. I

371
00:19:40,880 --> 00:19:42,920
Speaker 1: get it. I can understand why you're going to do that,

372
00:19:43,600 --> 00:19:46,440
Speaker 1: but I want to know how a mechanic in Chicago

373
00:19:47,320 --> 00:19:50,040
Speaker 1: known as the Windy City is going to be doing

374
00:19:50,040 --> 00:19:55,240
Speaker 1: these same repairs December, January, February and March. That's the

375
00:19:55,280 --> 00:19:57,800
Speaker 1: part I don't get. And how do you build a

376
00:19:57,920 --> 00:20:02,439
Speaker 1: relationship with that and how do you sit there and

377
00:20:03,480 --> 00:20:05,879
Speaker 1: you know, deal with it, both as a consumer and

378
00:20:05,920 --> 00:20:08,840
Speaker 1: both as the mechanic. I think about some of the

379
00:20:08,880 --> 00:20:11,280
Speaker 1: repairs I do on a day to day basis in

380
00:20:11,320 --> 00:20:13,600
Speaker 1: the shop. There are some things I really like doing outside.

381
00:20:14,160 --> 00:20:17,119
Speaker 1: I like doing dashboard work outside. It's easier, you can

382
00:20:17,119 --> 00:20:19,840
Speaker 1: have the doors open, it's warm, it's you know, you're

383
00:20:19,840 --> 00:20:22,159
Speaker 1: climbing it out of the car, you're not twisting between

384
00:20:22,240 --> 00:20:26,480
Speaker 1: lifts and toolboxes and carts, and it just makes it easier.

385
00:20:27,480 --> 00:20:32,000
Speaker 1: But to do that in somebody's driveway, And if the

386
00:20:32,040 --> 00:20:34,440
Speaker 1: answer is going to be, well, we limit the service

387
00:20:34,480 --> 00:20:37,119
Speaker 1: work of what we're going to do to X, Y

388
00:20:37,240 --> 00:20:40,440
Speaker 1: or z, and then we're not going to go beyond

389
00:20:40,440 --> 00:20:45,400
Speaker 1: a certain point, are you short changing yourself because you're

390
00:20:45,440 --> 00:20:49,600
Speaker 1: not developing a relationship, Because as we've all established here,

391
00:20:49,600 --> 00:20:51,879
Speaker 1: it's not about price. Well, maybe it is about price.

392
00:20:52,240 --> 00:20:53,880
Speaker 1: I don't think it's about price. I think it's about

393
00:20:53,920 --> 00:20:56,840
Speaker 1: the relationship. I think it's about walking in and saying, hey, Ron,

394
00:20:56,880 --> 00:20:58,600
Speaker 1: I need this and this. Remember we talked about it

395
00:20:58,640 --> 00:21:00,440
Speaker 1: the last time, and you know it's gonna get it done.

396
00:21:02,440 --> 00:21:05,159
Speaker 1: The article continues routine stuff fro an experienced mechanic like

397
00:21:05,200 --> 00:21:08,440
Speaker 1: shamp List who was certified by National Institute Forutomotive Service

398
00:21:08,440 --> 00:21:12,280
Speaker 1: Excellence as a Master technician. And there's the bull and end. All. Um,

399
00:21:12,320 --> 00:21:14,320
Speaker 1: I'm kind of down on a s c to, especially

400
00:21:14,320 --> 00:21:15,679
Speaker 1: with some of the things they've been doing, but I

401
00:21:15,720 --> 00:21:18,119
Speaker 1: get it. You've got to start somewhere. The repairs were

402
00:21:18,160 --> 00:21:20,440
Speaker 1: done in the overs drive owners driveway in the Chicago

403
00:21:20,480 --> 00:21:22,639
Speaker 1: suburb of stream Wood, not in a repair shop or

404
00:21:22,640 --> 00:21:26,040
Speaker 1: dealership service department. At a time when few medical doctors

405
00:21:26,119 --> 00:21:29,480
Speaker 1: still make house calls, a growing number of are you

406
00:21:29,480 --> 00:21:33,080
Speaker 1: guys ready for this line? A growing number of car doctors.

407
00:21:33,119 --> 00:21:35,680
Speaker 1: I guess I've created a whole other cottage industry are

408
00:21:35,760 --> 00:21:38,280
Speaker 1: driving to customers houses or places of business to perform

409
00:21:38,320 --> 00:21:41,640
Speaker 1: repairs and maintenance while the customers continue their usual daily routines.

410
00:21:42,520 --> 00:21:44,600
Speaker 1: You know this is another problem, all right, And I've

411
00:21:44,600 --> 00:21:47,680
Speaker 1: been meaning to talk about this too. So we've got

412
00:21:47,680 --> 00:21:51,240
Speaker 1: to structure ourselves around the customer. We can't disrupt the customer.

413
00:21:51,320 --> 00:21:53,320
Speaker 1: We can't disrupt the routine. We've got to make sure

414
00:21:53,359 --> 00:21:57,119
Speaker 1: that they get the problem is you're dealing with a

415
00:21:57,280 --> 00:22:00,600
Speaker 1: rocket ship and sometimes you've got it this up somebody's

416
00:22:00,680 --> 00:22:03,200
Speaker 1: routine because it's not all about them. It's about getting

417
00:22:03,200 --> 00:22:06,080
Speaker 1: the car fixed properly and giving the mechanic proper time

418
00:22:06,480 --> 00:22:10,560
Speaker 1: to do just that. And that's where you know, I

419
00:22:10,640 --> 00:22:13,160
Speaker 1: have to say JD Powers. You know, the the JD

420
00:22:13,280 --> 00:22:16,280
Speaker 1: Powers survey that all the car dealers go through. I

421
00:22:16,320 --> 00:22:19,960
Speaker 1: think JD Powers gives people, in a sense too much

422
00:22:19,960 --> 00:22:23,040
Speaker 1: power in their head. They tend to think that, well,

423
00:22:23,080 --> 00:22:25,520
Speaker 1: if I complain about this, I'll get some attention. If

424
00:22:25,520 --> 00:22:27,520
Speaker 1: I complain about that, I might get something knocked off

425
00:22:27,520 --> 00:22:29,920
Speaker 1: the bill. You know, as I've told you in the past,

426
00:22:29,960 --> 00:22:31,720
Speaker 1: I have friends who work at dealers, and one of

427
00:22:31,760 --> 00:22:33,920
Speaker 1: them her job is to make sure there's enough chips

428
00:22:33,920 --> 00:22:37,800
Speaker 1: in the chocolate chip cookies, not how good is the repair.

429
00:22:39,800 --> 00:22:42,879
Speaker 1: And the problem is to tech can knock his brains

430
00:22:42,880 --> 00:22:47,720
Speaker 1: against the wall, make that car absolutely perfect, and then

431
00:22:47,880 --> 00:22:51,240
Speaker 1: find out that there was only twenty two chocolate chips

432
00:22:51,240 --> 00:22:53,520
Speaker 1: in the cookie and not enough and there wasn't twenty four,

433
00:22:53,560 --> 00:22:57,160
Speaker 1: and he loses his ratings. According to JD Power, JD

434
00:22:57,240 --> 00:23:01,760
Speaker 1: Powers is making everybody a cry baby for the customers.

435
00:23:01,760 --> 00:23:04,399
Speaker 1: The article continues on, there's no waiting around that a

436
00:23:04,440 --> 00:23:06,920
Speaker 1: repair shop or shuttling back and forth to drop off.

437
00:23:07,520 --> 00:23:09,639
Speaker 1: I don't have anybody waiting at my repair shop. I

438
00:23:09,640 --> 00:23:11,400
Speaker 1: don't know a lot of repair shops that have people

439
00:23:11,400 --> 00:23:15,000
Speaker 1: waiting at the repair shops, except mostly for emergencies, maybe

440
00:23:15,000 --> 00:23:17,200
Speaker 1: in dealerships where we're trying to do some service work

441
00:23:17,280 --> 00:23:22,280
Speaker 1: for things that I get that that's there. But we're

442
00:23:22,320 --> 00:23:25,000
Speaker 1: approaching an age where auto repair isn't gonna be a

443
00:23:25,040 --> 00:23:28,240
Speaker 1: while you wait business. Auto repair is going to become

444
00:23:28,720 --> 00:23:32,080
Speaker 1: lead you know, beyond normal service fluids and filters. It's

445
00:23:32,119 --> 00:23:35,120
Speaker 1: going to become leave the car for a week and

446
00:23:35,280 --> 00:23:37,640
Speaker 1: we'll we'll talk about it. We'll we'll see where we're going.

447
00:23:37,680 --> 00:23:42,400
Speaker 1: Because of how complicated it is. Independent Mechanics began advertising

448
00:23:42,440 --> 00:23:45,200
Speaker 1: mobile services several years ago on Craigslist in similar sites

449
00:23:45,240 --> 00:23:47,680
Speaker 1: which I've seen, and I gotta tell you the way

450
00:23:47,680 --> 00:23:49,960
Speaker 1: they were written. You know, you look at some of

451
00:23:50,000 --> 00:23:52,600
Speaker 1: the way these ads are written on Craigslist, and these

452
00:23:52,600 --> 00:23:56,520
Speaker 1: guys cannot spell, They have improper English, their grammar is

453
00:23:56,640 --> 00:23:58,959
Speaker 1: very poor. I don't know that I would trust them

454
00:23:58,960 --> 00:24:01,200
Speaker 1: to workout a bicycle. It's less an honoramobile that goes

455
00:24:01,200 --> 00:24:04,119
Speaker 1: down the road at sixty hour, always two to three tons.

456
00:24:06,320 --> 00:24:10,359
Speaker 1: Now through startup companies say there's there's always, there's always

457
00:24:10,359 --> 00:24:13,960
Speaker 1: the money side of it. They're now offering mobile repair services,

458
00:24:14,040 --> 00:24:17,320
Speaker 1: rosters of experienced mechanics available seven days a week, instant

459
00:24:17,400 --> 00:24:20,840
Speaker 1: online price quotes for a variety of repairs, and twelve

460
00:24:20,880 --> 00:24:26,320
Speaker 1: months twelve thousand mile guarantees. I. UM, I don't know

461
00:24:26,359 --> 00:24:31,080
Speaker 1: that that's that's all that important. UM. I mean it is,

462
00:24:31,119 --> 00:24:32,800
Speaker 1: but it isn't because a lot of repair shops are

463
00:24:32,840 --> 00:24:36,520
Speaker 1: for twelve thousand mile twelve month warranties. The article then

464
00:24:36,560 --> 00:24:39,639
Speaker 1: goes on to talk about how Shamplain, for instance, UM

465
00:24:39,880 --> 00:24:42,119
Speaker 1: work for a company in Oakbrook, Illinois that has mobile

466
00:24:42,119 --> 00:24:45,480
Speaker 1: mechanics in Illinois, California, and Texas and plans to expand

467
00:24:45,520 --> 00:24:48,440
Speaker 1: into several more states and more established and much larger competitor.

468
00:24:48,840 --> 00:24:51,640
Speaker 1: Your Mechanic, based in Mountain View, California, operates in most

469
00:24:51,680 --> 00:24:56,399
Speaker 1: major metro areas, most major metro areas and thirty three states,

470
00:24:56,400 --> 00:24:58,240
Speaker 1: with plans to add more areas in the near future.

471
00:24:58,280 --> 00:25:01,080
Speaker 1: Both claimed to perform maintenance and repair at lower cost

472
00:25:01,160 --> 00:25:05,200
Speaker 1: than a dealership or repair shop. So again we're back

473
00:25:05,240 --> 00:25:08,000
Speaker 1: to let's fix the rocket ship as cheap as possible.

474
00:25:09,040 --> 00:25:10,879
Speaker 1: But what happens when he shows up and it's a

475
00:25:10,920 --> 00:25:14,280
Speaker 1: repair that's not in his wheelhouse? I want to see

476
00:25:14,280 --> 00:25:16,480
Speaker 1: the guy take the transmission out in somebody's driveway. I

477
00:25:16,480 --> 00:25:18,760
Speaker 1: want to see him do breaks in somebody's driveway. I

478
00:25:18,800 --> 00:25:20,960
Speaker 1: want to see him do breaks in somebody's driveway and

479
00:25:21,440 --> 00:25:23,200
Speaker 1: he needs a wheel bearing that now he's gotta run

480
00:25:23,200 --> 00:25:25,360
Speaker 1: and go get or the bolt snaps and he's got

481
00:25:25,359 --> 00:25:27,280
Speaker 1: a drill and tap it. I mean, there's a whole

482
00:25:27,359 --> 00:25:33,240
Speaker 1: slew of potential problems here, And the most important thing,

483
00:25:33,400 --> 00:25:38,040
Speaker 1: I think is using a service such as this, you

484
00:25:38,160 --> 00:25:42,960
Speaker 1: the consumer, are robbing yourself of the opportunity to build

485
00:25:42,960 --> 00:25:46,800
Speaker 1: a relationship, because all to repair is about the relationship.

486
00:25:47,119 --> 00:25:49,639
Speaker 1: It's about when you walk in the door. They know

487
00:25:49,680 --> 00:25:52,160
Speaker 1: who you are, they ask how you are, They remember

488
00:25:52,200 --> 00:25:54,720
Speaker 1: the car, and they're already writing up the ticket and

489
00:25:54,760 --> 00:25:56,920
Speaker 1: they're talking about the things that were recommended the last

490
00:25:56,920 --> 00:25:59,760
Speaker 1: time it was there, because they know you like to

491
00:26:00,119 --> 00:26:06,119
Speaker 1: the car, not a phantom mobile mechanics. The biggest problem

492
00:26:06,160 --> 00:26:09,560
Speaker 1: we're solving, Uh, Simon said, who is Who's Simon Siam

493
00:26:09,680 --> 00:26:12,960
Speaker 1: is something here? Oh? He's the CEO of Oktobots and

494
00:26:13,040 --> 00:26:15,400
Speaker 1: co founder of the company. The biggest problem we're solving

495
00:26:15,440 --> 00:26:17,760
Speaker 1: here is the actual inconvenience that is associated with the

496
00:26:17,800 --> 00:26:20,880
Speaker 1: hours of waiting at a repair shop. Again, the actual

497
00:26:20,960 --> 00:26:25,600
Speaker 1: inconvenience does Does anybody have any idea what we're trying

498
00:26:25,600 --> 00:26:28,800
Speaker 1: to fix? How inconvenience gonna be when the guy shows

499
00:26:28,880 --> 00:26:30,640
Speaker 1: up and something breaks in the driveway and you gotta

500
00:26:30,640 --> 00:26:32,880
Speaker 1: get a toad somewhere because oops, we couldn't do that.

501
00:26:34,800 --> 00:26:37,320
Speaker 1: I was reading a review this morning just to show

502
00:26:37,359 --> 00:26:41,760
Speaker 1: you the mindset of people out there about smoking in

503
00:26:41,800 --> 00:26:44,840
Speaker 1: the Bandit. Who remembers smoking in the Bandit? Right? Burt Reynolds,

504
00:26:44,840 --> 00:26:51,960
Speaker 1: Sally Fields Cherry read this. This author was beaten up

505
00:26:51,960 --> 00:26:57,520
Speaker 1: Smoking in the Bandit for its technical inaccuracies, for the

506
00:26:57,560 --> 00:26:59,639
Speaker 1: fact that people would have to pull over to let

507
00:26:59,640 --> 00:27:02,320
Speaker 1: the police just go by. For for the fact that

508
00:27:02,400 --> 00:27:05,639
Speaker 1: how many times they passed, you know, or did things

509
00:27:05,800 --> 00:27:09,600
Speaker 1: incorrectly that they wouldn't have been able to outrun the cops,

510
00:27:09,720 --> 00:27:12,320
Speaker 1: and on and on and miss the whole point of

511
00:27:12,359 --> 00:27:14,320
Speaker 1: the movie that it was just a good old fun movie.

512
00:27:14,320 --> 00:27:17,400
Speaker 1: It wasn't meant to be technically accurate. Heck, I don't

513
00:27:17,400 --> 00:27:19,760
Speaker 1: think any movie made today is technically accurate, or any

514
00:27:19,760 --> 00:27:22,480
Speaker 1: movie made thirty or forty years ago it was technically accurate.

515
00:27:24,840 --> 00:27:26,960
Speaker 1: We've lost our point of logic and now it's starting

516
00:27:26,960 --> 00:27:29,919
Speaker 1: to affect us and come into the automobile. So I

517
00:27:29,920 --> 00:27:33,040
Speaker 1: don't know mobile mechanics. I'd be curious to get your thoughts.

518
00:27:33,080 --> 00:27:35,840
Speaker 1: I just don't see. I just don't see how it's

519
00:27:35,840 --> 00:27:38,120
Speaker 1: gonna work long term. I don't I don't think it can.

520
00:27:38,880 --> 00:27:40,719
Speaker 1: And um, I think it does more harm than good.

521
00:27:40,760 --> 00:27:42,639
Speaker 1: And I think it hurts you and your relationship with

522
00:27:42,680 --> 00:27:49,480
Speaker 1: a real mechanic, and that's a concern. That's a big concern. Zero,

523
00:27:49,560 --> 00:27:51,000
Speaker 1: run on any of the car doctor. I'll be back

524
00:27:51,080 --> 00:28:01,760
Speaker 1: right after this. Don't go away. Welcome back, Roding in

525
00:28:01,760 --> 00:28:05,879
Speaker 1: the car document your service. Zero. Let's go over and

526
00:28:05,920 --> 00:28:08,720
Speaker 1: talk to Jason in Colorado. Jason, you're out with the

527
00:28:08,720 --> 00:28:13,000
Speaker 1: car office or how I help? How you doing good, sir?

528
00:28:13,080 --> 00:28:17,080
Speaker 1: What's going on? I called me a couple of weeks ago. Um,

529
00:28:17,080 --> 00:28:21,760
Speaker 1: I had a six gen Grand Cherokee Laredo that had

530
00:28:21,800 --> 00:28:25,399
Speaker 1: an intermittent no start and it was throwing a code.

531
00:28:25,440 --> 00:28:28,640
Speaker 1: I believe it was a P zero seven zero six,

532
00:28:28,760 --> 00:28:33,639
Speaker 1: which was the transmission range circuit. And in my mind,

533
00:28:34,119 --> 00:28:36,200
Speaker 1: this is what's wrong with the vehicle. You know, I

534
00:28:36,560 --> 00:28:40,760
Speaker 1: believed it was UM transmission related and I took it

535
00:28:40,800 --> 00:28:45,000
Speaker 1: to my main mechanic. UM. He totally you know my understanding.

536
00:28:45,000 --> 00:28:47,560
Speaker 1: He totally gutted it like he had everything taken apart.

537
00:28:47,640 --> 00:28:49,960
Speaker 1: He was testing modules. He didn't figure out what was

538
00:28:49,960 --> 00:28:52,440
Speaker 1: wrong with it, gave it back to me, didn't charge

539
00:28:52,440 --> 00:28:54,480
Speaker 1: me anything. Was like, sorry, I can't figure out what's

540
00:28:54,520 --> 00:28:57,160
Speaker 1: wrong with it. Had my brother looked at it, who

541
00:28:57,280 --> 00:29:01,240
Speaker 1: has mechanical background, UM say thing. He couldn't figure out

542
00:29:01,280 --> 00:29:03,400
Speaker 1: what was wrong with it. Um he wanted to pull

543
00:29:03,400 --> 00:29:05,040
Speaker 1: the training out of it, and I told him no,

544
00:29:05,880 --> 00:29:08,320
Speaker 1: and so UM A couple of days ago, I pulled

545
00:29:08,320 --> 00:29:11,880
Speaker 1: the battery. I pulled the plastic UM just I guess

546
00:29:11,880 --> 00:29:14,880
Speaker 1: framed that the battery sits on. I traced the ground

547
00:29:14,960 --> 00:29:17,680
Speaker 1: below the block and the bolt for the ground was

548
00:29:17,760 --> 00:29:20,680
Speaker 1: literally just coming right out of the block, and so

549
00:29:20,760 --> 00:29:22,360
Speaker 1: I tightened it all up with it all back to

550
00:29:22,480 --> 00:29:26,680
Speaker 1: other started it. It's fine, isn't that interesting and and

551
00:29:26,680 --> 00:29:29,400
Speaker 1: and there's a case. I guess that's proof positive that

552
00:29:30,040 --> 00:29:33,320
Speaker 1: you know, how one module in an unrelated area, or

553
00:29:33,320 --> 00:29:35,440
Speaker 1: what could appear to be unrelated, can affect the actual

554
00:29:35,440 --> 00:29:40,360
Speaker 1: operation of the vehicle. Yeah, exactly, When I I rancode

555
00:29:40,400 --> 00:29:42,800
Speaker 1: again and the P zero seven zero six doesn't come

556
00:29:42,880 --> 00:29:46,120
Speaker 1: up anymore, it's gone right. And you know, part of

557
00:29:46,120 --> 00:29:49,320
Speaker 1: the problem is a two thousand six is a pretty

558
00:29:49,360 --> 00:29:53,040
Speaker 1: simple vehicle by today's standards. Wait till the wait till

559
00:29:53,040 --> 00:29:56,560
Speaker 1: the start doing this stuff. And that's and this is

560
00:29:56,600 --> 00:29:58,800
Speaker 1: my argument. You know, the article I was just reading

561
00:29:58,800 --> 00:30:01,840
Speaker 1: talking about tech and mechanics. I get it. Mobile mechanics

562
00:30:01,880 --> 00:30:04,040
Speaker 1: have their place, and I'm not trying to knock anybody

563
00:30:04,080 --> 00:30:06,520
Speaker 1: or take away any business. But I just don't see

564
00:30:06,520 --> 00:30:08,640
Speaker 1: how they're going to be able to get that deep

565
00:30:08,720 --> 00:30:12,560
Speaker 1: into a problem. And you know, are they doing a

566
00:30:12,560 --> 00:30:15,320
Speaker 1: disservice because they're making you, the vehicle owner, think well,

567
00:30:15,360 --> 00:30:17,040
Speaker 1: I can just take my car and I can just

568
00:30:17,240 --> 00:30:18,880
Speaker 1: leave it in the driveway and somebody'll show up and

569
00:30:18,920 --> 00:30:20,920
Speaker 1: fix it. And don't I don't know what that works.

570
00:30:21,640 --> 00:30:24,720
Speaker 1: Um you know, just yeah, I I don't. I don't

571
00:30:24,720 --> 00:30:27,880
Speaker 1: think that would work either. No, Um, you know, it

572
00:30:27,960 --> 00:30:30,040
Speaker 1: just it just doesn't make any sense to me. So

573
00:30:30,040 --> 00:30:31,960
Speaker 1: it's all good now. Any idea on how the bolt

574
00:30:32,000 --> 00:30:36,400
Speaker 1: got loose that I don't know? It was so weird,

575
00:30:36,480 --> 00:30:38,920
Speaker 1: I mean, because I've seen bolts come loose before just

576
00:30:39,040 --> 00:30:42,880
Speaker 1: from vibration, but this was hand loose where I believe

577
00:30:42,960 --> 00:30:46,200
Speaker 1: when I you know, you can't see the bolt. It's

578
00:30:46,280 --> 00:30:48,400
Speaker 1: underneath the block like, so I had to kind of

579
00:30:48,440 --> 00:30:51,080
Speaker 1: follow the grounds with my hand until I found the bolt.

580
00:30:51,600 --> 00:30:53,560
Speaker 1: I believe I turned it twice and the bolt came

581
00:30:53,560 --> 00:30:56,960
Speaker 1: out in my hand, right, So I don't know if

582
00:30:56,960 --> 00:30:59,680
Speaker 1: somebody loosened it, like, you know before I got the

583
00:30:59,760 --> 00:31:03,360
Speaker 1: via goal and that's kind of what it sounds like.

584
00:31:03,360 --> 00:31:08,520
Speaker 1: Likely vibration is what did it. Okay, So it just

585
00:31:08,600 --> 00:31:10,840
Speaker 1: kind of over the years had just kind of vibrated

586
00:31:10,880 --> 00:31:12,720
Speaker 1: itself loose to the point where it just didn't have

587
00:31:12,760 --> 00:31:15,680
Speaker 1: a good ground anymore, right, unless unless you've got reason

588
00:31:15,720 --> 00:31:17,640
Speaker 1: to believe somebody was working on the vehicle in that

589
00:31:17,720 --> 00:31:21,160
Speaker 1: area and they loosened it up. Listen, things things loosen up.

590
00:31:21,200 --> 00:31:22,920
Speaker 1: I was talking a couple of weeks ago on the

591
00:31:22,920 --> 00:31:26,680
Speaker 1: hot rod, the five Chevy that I was. I was, um,

592
00:31:27,120 --> 00:31:30,880
Speaker 1: I kind of had my foot in it, and AROUNDPM

593
00:31:30,920 --> 00:31:33,240
Speaker 1: it started to break up and miss and it just

594
00:31:33,240 --> 00:31:36,480
Speaker 1: wouldn't go. Turns out the ground lead coming off the

595
00:31:36,480 --> 00:31:41,360
Speaker 1: distributor had vibrated loose, tightened it up and problems fixed.

596
00:31:42,000 --> 00:31:45,200
Speaker 1: So you know, yeah, yeah, and I just I can't

597
00:31:45,240 --> 00:31:47,680
Speaker 1: believe how sensitive all that is. Where all you need

598
00:31:47,760 --> 00:31:49,800
Speaker 1: is a bad ground in the whole system goes down

599
00:31:51,280 --> 00:31:54,560
Speaker 1: well and and and this is the problem, you know,

600
00:31:54,640 --> 00:31:56,800
Speaker 1: carpenter Bob says, if you knew how a house was built,

601
00:31:56,840 --> 00:31:59,400
Speaker 1: you wouldn't live in one. The car doctor says, if

602
00:31:59,400 --> 00:32:01,600
Speaker 1: you knew how cars were really made, you wouldn't drive

603
00:32:01,640 --> 00:32:03,520
Speaker 1: when you'd be afraid too. And it's it's the truth.

604
00:32:03,560 --> 00:32:06,720
Speaker 1: They're just they're so fragile, and you know, the least

605
00:32:06,760 --> 00:32:09,080
Speaker 1: little and the silliest thing can leave them disabled and

606
00:32:09,120 --> 00:32:11,800
Speaker 1: on the side of the road. So but in any event, Jason,

607
00:32:11,800 --> 00:32:14,320
Speaker 1: I'm glad it worked out for you, babe. And um,

608
00:32:14,400 --> 00:32:17,520
Speaker 1: you keep on motor and you keep on listening, and uh,

609
00:32:17,560 --> 00:32:20,280
Speaker 1: we're happy to have you here. Eight five zero nine

610
00:32:20,560 --> 00:32:22,640
Speaker 1: zero zero run any of the car doctor coming back

611
00:32:22,720 --> 00:32:30,479
Speaker 1: right after this, Hey, welcome back, run the car doctor. Um,

612
00:32:30,520 --> 00:32:31,840
Speaker 1: A little bit of a lull here. We can kind

613
00:32:31,880 --> 00:32:33,560
Speaker 1: of wind it out this hour, but um, I want

614
00:32:33,560 --> 00:32:35,800
Speaker 1: to finish this letter from Steve rosen Fall. I love Steve.

615
00:32:35,840 --> 00:32:38,680
Speaker 1: He's a funny guy and he definitely wears his emotions

616
00:32:38,680 --> 00:32:40,800
Speaker 1: on his sleeve. And uh, he sent me a nice

617
00:32:40,840 --> 00:32:43,160
Speaker 1: long letter back over the summer and I'm still reading it.

618
00:32:43,600 --> 00:32:45,680
Speaker 1: So we left out the part we're talking about tires,

619
00:32:45,680 --> 00:32:48,200
Speaker 1: Steve writes Michelin tires Bota said at Sam's Club some

620
00:32:48,320 --> 00:32:51,960
Speaker 1: fifteen years ago for the Green Civic. Four years later,

621
00:32:51,960 --> 00:32:54,240
Speaker 1: the right front tire developed the bulbs that around seventy

622
00:32:54,280 --> 00:32:56,760
Speaker 1: thousand miles went to the local Firestone have used Firestone

623
00:32:56,800 --> 00:33:00,640
Speaker 1: bridge Stone since last spring. A wheel on Blue Honda

624
00:33:01,000 --> 00:33:04,479
Speaker 1: through a weight, causing the vibration from seventy problem resolving

625
00:33:04,560 --> 00:33:08,200
Speaker 1: the weight was replaced driverless cars. Who's gonna work on them?

626
00:33:08,240 --> 00:33:09,960
Speaker 1: You'll be ready if you choose to. But what about

627
00:33:09,960 --> 00:33:11,960
Speaker 1: the guy who just throw parts of cars? I guess

628
00:33:12,000 --> 00:33:13,600
Speaker 1: I don't think about that, And I guess there are

629
00:33:13,600 --> 00:33:16,560
Speaker 1: guys out there to throw parts of cars. It just happens, um,

630
00:33:16,640 --> 00:33:19,440
Speaker 1: you know, and and and sometimes you know. I talked

631
00:33:19,440 --> 00:33:23,680
Speaker 1: about it this week on Facebook regarding the power windows

632
00:33:23,760 --> 00:33:27,800
Speaker 1: switch on the two thousand avalon where Yeah, you know,

633
00:33:27,880 --> 00:33:31,480
Speaker 1: I got down to the last centile. But to diagnose

634
00:33:31,560 --> 00:33:35,640
Speaker 1: it to pinpoint, diagnose it right to the exact cause,

635
00:33:36,280 --> 00:33:40,000
Speaker 1: would cost so much because of how complicated it was.

636
00:33:40,040 --> 00:33:43,760
Speaker 1: Because it was a pre scanned data bus vehicle. You

637
00:33:43,760 --> 00:33:47,120
Speaker 1: couldn't get body, computer module information on scan tool. We

638
00:33:47,120 --> 00:33:49,320
Speaker 1: were in the last fifteen percentile. You threw a module

639
00:33:49,360 --> 00:33:51,320
Speaker 1: at or switch at and to fix the car. But yeah,

640
00:33:51,400 --> 00:33:53,120
Speaker 1: there are guys that throw parts of cars. I can't

641
00:33:53,640 --> 00:33:56,160
Speaker 1: I can't deny that. Paying unemployment for this is what

642
00:33:56,200 --> 00:33:58,640
Speaker 1: I wanted to get through, Paying unemployment for those displaced

643
00:33:58,640 --> 00:34:01,000
Speaker 1: by driverless cars. Now at the government will just print

644
00:34:01,040 --> 00:34:03,760
Speaker 1: more money, count on it. We're only twenty trillion in debt.

645
00:34:03,800 --> 00:34:08,719
Speaker 1: So what's the problem. That's true, And the problem is

646
00:34:09,200 --> 00:34:13,600
Speaker 1: everybody's talking about driverless cars and we're gonna have you know,

647
00:34:13,760 --> 00:34:18,000
Speaker 1: less vehicles on the road, which we will, But what's

648
00:34:18,040 --> 00:34:20,719
Speaker 1: that going to do to the economy. Has anybody looked

649
00:34:20,719 --> 00:34:23,520
Speaker 1: at the number of cars that have been ruined by

650
00:34:23,600 --> 00:34:27,399
Speaker 1: Harvey in Houston? I read the number this morning. It's

651
00:34:27,480 --> 00:34:33,400
Speaker 1: something on the order of six hundred thousand cars a

652
00:34:33,440 --> 00:34:37,200
Speaker 1: half a million cars. Is it accurate? I hope so

653
00:34:37,560 --> 00:34:39,200
Speaker 1: it was in the newspaper. It has to be right.

654
00:34:39,680 --> 00:34:44,600
Speaker 1: But you know, six hundred thousand cars. They're saying that

655
00:34:44,800 --> 00:34:48,160
Speaker 1: if the people from Harvey get their insurance checks and

656
00:34:48,239 --> 00:34:50,400
Speaker 1: start going out to buy cars in the beginning of

657
00:34:50,440 --> 00:34:53,240
Speaker 1: September this month, go out now, begin to they won't

658
00:34:53,239 --> 00:34:56,400
Speaker 1: be able to fill all the orders until late October

659
00:34:56,520 --> 00:34:59,279
Speaker 1: early November because of the demand that they expect to

660
00:34:59,280 --> 00:35:03,840
Speaker 1: be there. So, yes, Steve's right. You know, we're so

661
00:35:03,960 --> 00:35:05,680
Speaker 1: dependent upon the animal deal. We're just gonna be a

662
00:35:05,719 --> 00:35:07,959
Speaker 1: little bit more in debt. What's the big deal, Steve.

663
00:35:08,000 --> 00:35:10,080
Speaker 1: I'll finish your letter maybe next week, but if not,

664
00:35:10,880 --> 00:35:13,160
Speaker 1: keep them coming. I always enjoy them. I'm runningnading the

665
00:35:13,160 --> 00:35:16,160
Speaker 1: card doctor. The mechanics aren't expensive. They're place Let's see

666
00:35:16,200 --> 00:35:16,239
Speaker 1: you