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Speaker 1: One eight hundred d ui away now offering free remote

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Speaker 1: consultations by phone or video conference for any criminal offense.

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Speaker 1: Trust Brooke, Jeffrey and Jose's Friends with a free remote

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Speaker 1: consultation from Bradley Johnson Lawyers. Visit one eight hundred d

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Speaker 1: Uyowa dot com or call. I'm gonna give you a

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Speaker 1: scenario here. Okay, let's say your meal at a restaurant

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Speaker 1: sucked and you want to complain to the manager about it.

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Speaker 1: How do you envision that conversation going. I mean, I

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Speaker 1: used to be a server, so pretty cut and dry.

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Speaker 1: I mean, is it kind of awkward? Is it gonna

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Speaker 1: be helpful? Or is it gonna make you even angrier

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Speaker 1: than you were before? I mean, you're probably not expecting

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Speaker 1: the ladder, but that's what you get. On this show today,

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Speaker 1: our own Brook Fox calls a guy who recently had

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Speaker 1: a less than satisfactory dining experience and all he wants

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Speaker 1: is a refund. I'm just trying to help in other ways. Instead,

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Speaker 1: is going to give him something even better? Yeah? Oh,

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Speaker 1: no perspective and I must stay it's your brand new

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Speaker 1: phone right now. Hello, Hello, this is Rachel calling from Seiner.

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Speaker 1: I'm looking to speak with Brett. Uh, yeah, this is him.

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Speaker 1: Hi Brett. So what if my employees forwarded me an

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Speaker 1: email that you sent about an unpleasant experience you had

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Speaker 1: at our restaurant? Yeah? Yeah I did. Okay, can you

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Speaker 1: tell me a little bit more about what happened? Yeah? Sure. Um.

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Speaker 1: It started when my girlfriend and I sat down and

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Speaker 1: the table was really dirty. How did that make you feel?

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Speaker 1: It made me feel not good? Okay. Um. And when

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Speaker 1: we asked for one of the servers to clean it,

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Speaker 1: I think her name was Lisa, she gave me kind

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Speaker 1: of like attitude about the whole thing. Okay, Okay, I'm

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Speaker 1: hearing you, and let's just take a breather really quick

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Speaker 1: and relax. Okay. Um, it's easy to get worked up

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Speaker 1: about these things. Okay, you know what. We're going to

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Speaker 1: fix this situation right now. Great, thank you. Okay, So

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Speaker 1: go ahead and close your eyes and let's begin. Um.

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Speaker 1: What what is that? What's what's going on? Are you relaxed, Brett? No?

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Speaker 1: Not really. Okay, we'll get there. I am, and I'm

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Speaker 1: going to walk you through this process. I'm going to

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Speaker 1: hold your hand. What is going on? Okay, keep your

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Speaker 1: eyes closed and let's go back to the moment when

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Speaker 1: you sat down at the table. Can you picture it? Yeah,

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Speaker 1: I can picture it. Okay, I can see it too, Brett.

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Speaker 1: I can see it. To the dirty cups off, the

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Speaker 1: used napkins, old food still on the forks, disgusting. Um,

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Speaker 1: excuse me? Do you stop? Whatever that music is? Is

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Speaker 1: there something wrong? I don't understand what's happening. Oh yes,

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Speaker 1: I should have explained. I'm sorry. Yes, I am the

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Speaker 1: restaurant manager, but I also work part time as a healer.

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Speaker 1: What so sometimes I use my gifts to heal customers,

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Speaker 1: you know, kind of two birds one stone. Fantastic. That

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Speaker 1: sounds great, But I don't need healing. I need a

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Speaker 1: refund on the meal that I had at the diner.

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Speaker 1: Are you listening to your heart? No, I'm not. I'm

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Speaker 1: listening to my head. Yes, and I'm exactly the problem, Brett. Okay,

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Speaker 1: let's bring that calm back. Can we get back to

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Speaker 1: the conversation though about the refund? I need you to

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Speaker 1: imagine walking back into our diner and imagine the table

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Speaker 1: was in perfect condition, Okay, just sparkling clean. He's ready

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Speaker 1: for you to sit down and have the best meal

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Speaker 1: you've ever had in your life. Okay, I've imagined it,

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Speaker 1: and now i'd like to get back to refund. Yes,

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Speaker 1: after you're full, you smile at that waitress, Oh yes,

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Speaker 1: and give her the biggest tip you've ever given anyone. Really,

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Speaker 1: this is not necessarily to her. Split this with your manager.

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Speaker 1: What is going on? Well, you would want to tip

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Speaker 1: me too, because I helped you through this. Of course,

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Speaker 1: I wouldn't split the tip with you, because I'm never

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Speaker 1: going back to your restaurant. This is some kind of

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Speaker 1: imaginary thing that you're trying to do just to distract

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Speaker 1: me from getting my money back for really terrible service.

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Speaker 1: Imaginary I think your conscience would say otherwise. Yeah, you

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Speaker 1: know what, I actually just checked in with my conscience

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Speaker 1: and it says that you're a crook and abroad. So

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Speaker 1: which one should I believe. I'm not going to take

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Speaker 1: that personally. That's you wiping away the anger. No anger

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Speaker 1: growing though, that's for sure. I'm not listening to what

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Speaker 1: you're saying. I'm listening to your soul. Okay, both my

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Speaker 1: soul and my voice. Just want to refund. That's that's

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Speaker 1: all I want. And I want you to envision me

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Speaker 1: saying that this is a prank phone call. Wait, what

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Speaker 1: did you just say? I said, this is a joke.

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Speaker 1: I've actually broke from the radio show Brooke and Jeffrey

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Speaker 1: in the Morning. I'm doing a phone tap on you. Okay, hey,

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Speaker 1: don't blame me. It's your girlfriend, Chelsea. She emailed us

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Speaker 1: and said you had some horrible dining experience. Okay, well,

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Speaker 1: I am gonna blame you and Chelsea, but that's neither

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Speaker 1: here nor there. But we both want you to take

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Speaker 1: a big, deep breath. Breath. Yeah, I'm taking deep breath now.

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Speaker 1: Oh I'm envisioning you saying this. That was hilarious. All right, Okay,

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Speaker 1: wake up every morning with phone tap weekday morning Lub

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Speaker 1: the twenty Brooke and Jeffrey in the Morning.