1 00:00:00,480 --> 00:00:08,160 Speaker 1: It's another jubile phone frames. Hello. Hi, this is Pedro 2 00:00:08,280 --> 00:00:15,760 Speaker 1: calling from Insurance. I was looking for Matt. Yes, hey, Matt, 3 00:00:15,760 --> 00:00:17,400 Speaker 1: how are you. I know I haven't dealt with you yet, 4 00:00:17,400 --> 00:00:19,400 Speaker 1: but I'm calling with some updates on the car renewal 5 00:00:19,440 --> 00:00:23,919 Speaker 1: program you recently started with us. Okay, what is that, 6 00:00:24,800 --> 00:00:29,600 Speaker 1: the recent car renewal program claim that you started with us? Yeah, well, 7 00:00:29,880 --> 00:00:31,920 Speaker 1: I was in a I was in a car accident. 8 00:00:32,000 --> 00:00:36,400 Speaker 1: I filed a car accident claim. Yeah, yes, Well, you 9 00:00:36,400 --> 00:00:39,040 Speaker 1: know what, I don't like that word at all, so 10 00:00:39,080 --> 00:00:41,720 Speaker 1: I like to yeah, it's you know, it's a bad word. 11 00:00:41,760 --> 00:00:44,000 Speaker 1: You'll find that. I'm a pretty positive guy, and I 12 00:00:44,080 --> 00:00:45,760 Speaker 1: was looking at the bright side of things, so I 13 00:00:45,760 --> 00:00:47,760 Speaker 1: don't like to call it that. I like to say, 14 00:00:47,960 --> 00:00:51,239 Speaker 1: you've enlisted in our car renewal program, so we're gonna 15 00:00:51,479 --> 00:00:53,479 Speaker 1: spruce up some of those parts of your car that 16 00:00:53,479 --> 00:00:57,600 Speaker 1: are needing some sprucing up. That's what it is. Okay, Well, 17 00:00:57,600 --> 00:00:59,720 Speaker 1: I've got some news for you either way based on that. 18 00:01:00,040 --> 00:01:02,800 Speaker 1: So I know you filed a claim with US, and 19 00:01:03,360 --> 00:01:07,520 Speaker 1: guess what what, I have some really good news and 20 00:01:07,600 --> 00:01:09,240 Speaker 1: some really really good news. So I'll start with the 21 00:01:09,319 --> 00:01:12,880 Speaker 1: really good news first. You get to take ownership of everything, 22 00:01:13,400 --> 00:01:17,520 Speaker 1: and that's good because taking ownership is great. Take owner. 23 00:01:17,560 --> 00:01:19,680 Speaker 1: What are you talking about taking ownership of everything? That 24 00:01:19,840 --> 00:01:23,280 Speaker 1: the accident wasn't my fault. Okay, well, due to some 25 00:01:23,480 --> 00:01:25,760 Speaker 1: due to some of the things in your policy, you're 26 00:01:25,760 --> 00:01:29,720 Speaker 1: gonna be responsible for your car sprucing up and the 27 00:01:29,760 --> 00:01:33,520 Speaker 1: other spruce up on the other driver's car. This is 28 00:01:34,560 --> 00:01:36,280 Speaker 1: you're telling me that I'm gonna have to pay for 29 00:01:36,440 --> 00:01:38,920 Speaker 1: the damages to my car and the damage to their 30 00:01:38,959 --> 00:01:42,080 Speaker 1: cause their fault. Right, Well, think about that, though, you're 31 00:01:42,080 --> 00:01:44,119 Speaker 1: doing something nice for someone else, and that always makes 32 00:01:44,160 --> 00:01:47,319 Speaker 1: you feel good. Look, I'm not choosing to do something 33 00:01:47,440 --> 00:01:50,600 Speaker 1: nice this. They hit me with their car. I'm the 34 00:01:50,680 --> 00:01:52,600 Speaker 1: one who's the victim here in the accident. I'm not 35 00:01:52,600 --> 00:01:55,240 Speaker 1: gonna choose not choosing to be nice to help spruce 36 00:01:55,320 --> 00:01:58,320 Speaker 1: up their vehicle. I was in the accident. It's their fault. 37 00:01:58,440 --> 00:02:00,200 Speaker 1: They need to pay for it, and you guys need 38 00:02:00,200 --> 00:02:03,160 Speaker 1: to pay for it. You know what I like about you, 39 00:02:03,200 --> 00:02:05,840 Speaker 1: Matt is you got some a lot of passion behind 40 00:02:05,880 --> 00:02:08,680 Speaker 1: your words. I like that. That's not that's not passion. 41 00:02:08,760 --> 00:02:11,160 Speaker 1: This is anger and frustration, and I can't believe it. 42 00:02:11,160 --> 00:02:13,400 Speaker 1: You would call me up and try to talk me 43 00:02:13,639 --> 00:02:16,200 Speaker 1: all nicely, like I mam helping people and I'm doing 44 00:02:16,200 --> 00:02:19,120 Speaker 1: the right thing. You know, when and when I'm the 45 00:02:19,120 --> 00:02:22,960 Speaker 1: one who got hit. Well, where you hurt? No, I 46 00:02:23,080 --> 00:02:25,800 Speaker 1: wasn't hurt. Okay, we'll see there you go. There's another positive. 47 00:02:25,840 --> 00:02:27,919 Speaker 1: You were hit and nobody was hurting, nobody on your 48 00:02:27,919 --> 00:02:30,680 Speaker 1: side or the other side. There were no injuries. Everybody's 49 00:02:30,680 --> 00:02:36,280 Speaker 1: feeling great, everybody's good. No, not everybody's great. Not everybody's good. Look, man, 50 00:02:36,440 --> 00:02:40,400 Speaker 1: I get the positivity, but this is not good. I'm 51 00:02:40,480 --> 00:02:44,280 Speaker 1: not paying money to spruce up somebody else's tar because 52 00:02:44,320 --> 00:02:46,720 Speaker 1: they hit me. Well, okay, Well, I can obviously tell 53 00:02:46,720 --> 00:02:48,919 Speaker 1: your upset. Is there anything I can do to get 54 00:02:48,919 --> 00:02:52,079 Speaker 1: you so that you're loving this experience working with us? No, 55 00:02:52,280 --> 00:02:54,120 Speaker 1: it sounds like you're liking it right now, and I 56 00:02:54,160 --> 00:02:55,640 Speaker 1: don't want you to be liking it. I want you 57 00:02:55,680 --> 00:02:59,440 Speaker 1: to love it. I just think I'm liking this. You 58 00:02:59,520 --> 00:03:01,600 Speaker 1: can do I'm liking it. Well, yeah, you know it. 59 00:03:01,639 --> 00:03:03,720 Speaker 1: In my world. People around me around the office call 60 00:03:03,760 --> 00:03:06,040 Speaker 1: me positive phedro. In my world, either like it or 61 00:03:06,120 --> 00:03:07,680 Speaker 1: you love it. So I can tell that you're liking 62 00:03:07,720 --> 00:03:09,200 Speaker 1: this right now, and I want you to love it? 63 00:03:09,240 --> 00:03:12,520 Speaker 1: What can I do? I don't like it. I don't 64 00:03:12,560 --> 00:03:15,960 Speaker 1: love it. I hate it? Oh boy? Okay, no, that's 65 00:03:16,000 --> 00:03:18,560 Speaker 1: not the words we're going with here. Do you like it? 66 00:03:18,680 --> 00:03:20,800 Speaker 1: Or do you love it? And I can tell you 67 00:03:20,840 --> 00:03:24,959 Speaker 1: like it? Okay, fine, I get it if like means hate. 68 00:03:25,480 --> 00:03:27,880 Speaker 1: I like you guys so much. I'm gonna get on 69 00:03:27,880 --> 00:03:29,720 Speaker 1: the phone with my lawyer and I'm gonna shoe your 70 00:03:30,360 --> 00:03:33,840 Speaker 1: and I also like you so much. Then I'm gonna 71 00:03:33,880 --> 00:03:38,800 Speaker 1: track you down and beat your sea. What's happening? All right? Well, 72 00:03:38,800 --> 00:03:41,600 Speaker 1: I gotta tell you I like that, I don't love it. 73 00:03:42,000 --> 00:03:43,960 Speaker 1: So I'm going to ask you what again? What can 74 00:03:43,960 --> 00:03:46,640 Speaker 1: I do to get you to love this experience? You 75 00:03:46,640 --> 00:03:49,840 Speaker 1: can go yourself, that's what you can do. Do you 76 00:03:49,880 --> 00:03:52,280 Speaker 1: love that? Yes? I do? Because this is actually a 77 00:03:52,360 --> 00:03:54,520 Speaker 1: prank phone call, and I'm not I don't work for 78 00:03:54,520 --> 00:03:58,760 Speaker 1: your insurance company at all. What Yeah, what's up? Matt? 79 00:03:58,840 --> 00:04:01,000 Speaker 1: This is actually Jewel from The Jewel Show doing a 80 00:04:01,040 --> 00:04:03,240 Speaker 1: phone prank on you and your friend John. Say you up? 81 00:04:04,240 --> 00:04:06,040 Speaker 1: Oh my god. He said that you were in a 82 00:04:06,080 --> 00:04:07,880 Speaker 1: car accident recently and wanted me to mess with you. 83 00:04:10,680 --> 00:04:15,040 Speaker 1: Oh my God. Well, now that you've been phone pranked, 84 00:04:15,040 --> 00:04:16,279 Speaker 1: I gotta ask you. Do you like it? Or do 85 00:04:16,320 --> 00:04:21,360 Speaker 1: you love it? I love it. I'm telling you wake 86 00:04:21,480 --> 00:04:23,560 Speaker 1: up every morning with jewil phone pranks.