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Speaker 1: I am Demenie Pollett, and I am the owner of

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Speaker 1: Gurlington Garage in South Burlington, Vermont, Beautiful.

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Speaker 2: I appreciate you building a fort there for our reporting.

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Speaker 1: You're welcome. It was kind of fun. I haven't built

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Speaker 1: a sheet fort since I was a kid.

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Speaker 2: Welcome back to on the job today. We're speaking with

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Speaker 2: Demanie Pollett, as you heard, is the owner of a

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Speaker 2: female run auto repair shop in Vermont. But Girlington Garage

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Speaker 2: is more than just a cute name. Demenie's mission is

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Speaker 2: a creative place where women feel comfortable having their cars repaired.

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Speaker 1: They walked in and they didn't feel out of place

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Speaker 1: or like they didn't belong. They immediately felt like, yeah,

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Speaker 1: I can sit down here, and this feels like I

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Speaker 1: don't want to say this feels like home, because you know,

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Speaker 1: it doesn't feel like home to go to a repair shop,

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Speaker 1: but something equivalent to home. This feels like a comfortable

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Speaker 1: coffee shop. Maybe I don't know.

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Speaker 2: To that, and Girlington does serve some pretty darn good coffee,

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Speaker 2: and the lobby is the kind of place you wouldn't

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Speaker 2: mind passing time reading a book or catching up with

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Speaker 2: an old friend.

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Speaker 1: So our waiting room is very clean, it has really

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Speaker 1: comfy chairs, it's full of plants. We also have I

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Speaker 1: remember when I was a kid, the funnest thing in

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Speaker 1: the world was when we got a new refrigerator and

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Speaker 1: there was a big box to play in. And so

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Speaker 1: when we got a tire machine, I took that box.

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Speaker 1: I painted it and I cut out little windows and

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Speaker 1: a door in it. So we have that in our

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Speaker 1: waiting room for kids to play in. We have lots

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Speaker 1: of toys.

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Speaker 2: And in addition to the comfy furniture and a cardboard

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Speaker 2: playhouse for kids, the lobby of Gurlington also has a

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Speaker 2: large window which looks out under the garage bays where

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Speaker 2: the mechanics do their work.

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Speaker 1: One of the pillars of my business is transparency and honesty,

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Speaker 1: and I feel like if I can see what's going on,

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Speaker 1: I am more likely to trust that what is happening

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Speaker 1: is right because I'm watching it happen. So I feel

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Speaker 1: like it just lends a sense of trust for our customers.

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Speaker 2: And that sense of trust that Demni is trying to

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Speaker 2: instill is just one of the many ways she is

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Speaker 2: hoping to revolutionize a slippery, historically male dominated industry. As

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Speaker 2: she tells it. Demni was far from a natural born mechanic.

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Speaker 2: In fact, it took a lot of trial and error,

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Speaker 2: sometimes at her own expense.

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Speaker 1: I think, actually I had changed my own oil once

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Speaker 1: and I found it was it was at my parents' house,

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Speaker 1: and I found a gallon of oil in the in

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Speaker 1: the garage, and so I thought, okay, that's what you

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Speaker 1: put in. So I put a full gallon of oil in,

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Speaker 1: which is not what you're supposed to do.

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Speaker 2: At that time in her life, pre Girlington, Demni was

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Speaker 2: working in the social services field, tending to the elderly

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Speaker 2: and people with developmental disabilities. But it seemed that no

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Speaker 2: matter how much she worked, she just couldn't get ahead.

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Speaker 1: I lived in this cabin that you had to walk

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Speaker 1: to out in the woods that didn't have running water.

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Speaker 1: It only had an extension cord like running along the

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Speaker 1: ground for electricity, and it was two hundred dollars a

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Speaker 1: month and I couldn't afford that.

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Speaker 2: So she came up with two potential career paths, which

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Speaker 2: on their surface seemed completely different, but not to her.

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Speaker 1: So the only two things that I thought would be

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Speaker 1: at all interesting were psychology. I thought that would be

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Speaker 1: very interesting learning about people figuring out their mysterious mysteries

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Speaker 1: every day, and fixing cars again, figuring out these machines

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Speaker 1: fixing There are mysterious mysteries every day. And so I

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Speaker 1: did a little bit of research and I realized it

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Speaker 1: was going to take six years to become a psychologist

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Speaker 1: in two years to become a technician, And so that

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Speaker 1: was my decision right there.

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Speaker 2: So Demni is learning about cars, turning those mysterious mysteries

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Speaker 2: into solvable problems. When one day, while studying front end assemblies,

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Speaker 2: she suddenly thinks back to an experience she had with

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Speaker 2: her own car, an old Ford Bronco.

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Speaker 1: And as I learned them, I started remembering this time

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Speaker 1: I had brought my truck in. Then the technician came

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Speaker 1: out to me and said, hey, come out to your

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Speaker 1: car with me. I want to show you something. So

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Speaker 1: he got me down, we got on our backs, we

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Speaker 1: went underneath the truck and he grabbed this bar that

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Speaker 1: went from one wheel to another, and he grabbed it

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Speaker 1: and he moved it back and forth, and he said,

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Speaker 1: see that that's your tirod and that should not move

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Speaker 1: like that. And I saw him moving it, and I thought, boy,

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Speaker 1: that's definitely moving. So I guess if he says, is

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Speaker 1: it should it shouldn't, that's that's bad. I need to

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Speaker 1: fix that. And back in school, years down the line,

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Speaker 1: I was remembering this, and I realized that the part

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Speaker 1: he grabbed was not a tirod but a sway bar,

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Speaker 1: and a sway bar is not a safety issue. And

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Speaker 1: also it moves like that the way he grabbed it

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Speaker 1: and moved it, that's what it does. It was fine.

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Speaker 2: Oh man, do you think he got swindled?

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Speaker 1: I don't know. I mean, I don't know if he misspoke,

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Speaker 1: or if he showed me the wrong thing or what.

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Speaker 1: Whatever it was. I was misled, whether on per or not.

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Speaker 1: And I didn't have any understanding of what was going on.

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Speaker 1: And I realized that that had probably happened to me

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Speaker 1: so many times, more times than I could count.

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Speaker 2: Here's the thing about Demini, though, instead of thinking back

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Speaker 2: to that moment and getting bitter about it, she gets inspired.

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Speaker 1: And I thought, God, I wish there was I knew

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Speaker 1: of a woman mechanic. I would drive long distances to

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Speaker 1: bring my car to a woman who was a mechanic.

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Speaker 1: And then I thought, I bet a lot of other

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Speaker 1: women feel this way, I'm going to open up an

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Speaker 1: old girl garage and I'm going to make a million dollars.

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Speaker 1: And then from that point on, that was my plan.

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Speaker 1: That was what I was working towards, was figuring out

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Speaker 1: how to open my own business.

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Speaker 2: But the more Deminie learns about the industry, the more

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Speaker 2: she realizes opening up a business is a lot of work,

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Speaker 2: much more than she can do alone. Luckily, she knew

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Speaker 2: just who to call.

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Speaker 1: My mom was looking for something new to do with

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Speaker 1: her life, and so I said, Hey, come up to Burlington.

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Speaker 1: I'm trying to start this business. Why don't you come

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Speaker 1: help me? And so she did.

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Speaker 2: When we come back from the break, the pilot ladies

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Speaker 2: roll up the garage doors.

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Speaker 1: A strong work ethic takes pride in a job well done.

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Speaker 2: This is the kind of.

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Speaker 1: Person you need.

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Speaker 2: Express Employment professionals can help because in good times or bad,

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Speaker 2: we understand how critical it is to manage your business

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Speaker 2: for today with the right workforce.

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Speaker 1: We offer hiring solutions to fit changing demands.

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Speaker 2: Express knows jobs. Get to know Express go to expresspros

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Speaker 2: dot com to find a lotation near you. We're back

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Speaker 2: talking with Demonie Polytt, who, along with her mom has

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Speaker 2: just opened up her repair shop, Burlington Garage in South Burlington, Vermont,

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Speaker 2: and for the first few days things go exactly as

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Speaker 2: you'd imagine, with only a handful of curious customers trickling in.

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Speaker 2: Like any business, Deminie knows, it will take time to grow, unless,

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Speaker 2: of course, you get a lucky break.

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Speaker 1: I was at the shop on the weekend because we

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Speaker 1: had just opened, so I was there twenty four hours

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Speaker 1: a day, and I got a call from someone whose

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Speaker 1: car had broken down in another town and they didn't

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Speaker 1: have Triple A, and so I gave her my Triple A.

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Speaker 1: I called Triple A and I said, hey, my car

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Speaker 1: broke down, so I had Triple A tow her to

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Speaker 1: the shop. I think it was just like a flat

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Speaker 1: tire or something. I just fixed whatever it was, and

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Speaker 1: I sent her on her way and she had and

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Speaker 1: to be a DJ on the local radio station. It

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Speaker 1: was really the most wonderful stroke of luck.

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Speaker 2: And that was in your first week.

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Speaker 1: Yeah, first or second week, right in the beginning.

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Speaker 2: It was amazing, and you noticed the uptick in business

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Speaker 2: right away.

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Speaker 1: Oh immediately immediately, yeah, yeah, yeah, it was it was

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Speaker 1: really incredible. I mean, would she would talk us up

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Speaker 1: on her radio show every week. It was so incredible.

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Speaker 2: From then on, business continued to prosper as more and

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Speaker 2: more customers kept coming in and spreading the word that

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Speaker 2: there was this cool, new female run auto shop. And

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Speaker 2: while Demni could breathe a little easier with the influx

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Speaker 2: of new customers, she quickly learned that owning an auto

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Speaker 2: shop comes with some built in challenges.

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Speaker 1: You know, being a technician is a really hard job.

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Speaker 1: It's physically difficult and it's hard on your body, and

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Speaker 1: most technicians don't last much past fifty two because of

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Speaker 1: how physically difficult it is. But I would argue that

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Speaker 1: the most difficult job is being the service advisor. That's

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Speaker 1: a person that you talk to when you bring your

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Speaker 1: car and to get fixed. They're sort of the go

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Speaker 1: between the mechanic and the customer, and it's nearly impossible

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Speaker 1: to take your own emotions out of it. Everyone knows

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Speaker 1: what it's like when their car breaks down and when

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Speaker 1: they have this painfully expensive bill that they have to

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Speaker 1: pay if they're going to get their car back. Everyone

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Speaker 1: knows how that feels, and so being the person who

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Speaker 1: has to explain that to a customer and say your

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Speaker 1: car is not safe to drive unless you give us

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Speaker 1: two thousand dollars. It's just a brutal job, mentally and

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Speaker 1: emotionally exhausting. And then there are the customers that have

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Speaker 1: sent me messages saying, I don't trust you, think that

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Speaker 1: you're taking advantage of me. I think you're cheating me.

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Speaker 1: I think you know this other shop told me such

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Speaker 1: and such a thing. And while I do understand it,

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Speaker 1: it's the whole reason I started my shop, and it's brutal.

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Speaker 1: It kills me a little bit. I die a little

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Speaker 1: bit every single time learning that no matter how good

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Speaker 1: we are and how careful we are and how hard

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Speaker 1: we strive, not to take advantage of people, not to

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Speaker 1: cheat people. If you tell them they need to pay

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Speaker 1: you a lot of money, they're not going to trust

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Speaker 1: you anymore. That's just gone. It doesn't matter what you do.

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Speaker 2: No amount of nice coffee and tea's going to fix that.

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Speaker 1: No, of course not, of course not. And I mean

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Speaker 1: I'm the same way I get my housework done, and

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Speaker 1: all of a sudden it needs twelve hundred dollars more

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Speaker 1: than they quoted me. Of course I immediately think that they're

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Speaker 1: doing something wrong or that they're cheating me or they're

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Speaker 1: trying to just squeeze more money out of me. That's

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Speaker 1: just how our brains work. I think there's nothing you

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Speaker 1: can do to stop it. It's just I think psychology.

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Speaker 1: But it still hurts.

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Speaker 2: The job also impacted her relationship with her mother, who,

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Speaker 2: as a partner, was sharing the responsibilities of the business,

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Speaker 2: albeit not always smoothly.

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Speaker 1: Being partners with my mom owning a business destroyed our

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Speaker 1: relationship one hundred percent. When we were still working together,

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Speaker 1: we would just be in our office and we would

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Speaker 1: just constantly be yelling at each other.

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Speaker 2: Things eventually got so bad between Demoni and her mom

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Speaker 2: that they couldn't even be in the shop at the

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Speaker 2: same time.

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Speaker 1: We had changed it so that we were only each

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Speaker 1: working two and a half days a week, and we

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Speaker 1: would overlap for an hour on Wednesday and sort of

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Speaker 1: have a conversation and talk about what was going on

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Speaker 1: in the shop, and then she would leave and I

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Speaker 1: would take over and I'd be there for the end

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Speaker 1: of the week.

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Speaker 2: Then, eight years into the business, Demni came down with

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Speaker 2: a thyroid condition. She struggled to even work the two

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Speaker 2: and a half days a week, and that's when her

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Speaker 2: mother's unconditional love took over.

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Speaker 1: My mom, being a really really good mom, said you

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Speaker 1: need to take some time off, go away for two years.

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Speaker 1: Come back. We'll see where the business is at. If

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Speaker 1: it still exists, I'll take care of it till then.

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Speaker 1: And so I did that and it did still exist.

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Speaker 1: She did good.

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Speaker 2: So your mom held the fort while you were gone.

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Speaker 1: She did. Yeah, my mom, she ran the business all

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Speaker 1: by herself. She became the service advisor. She did it

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Speaker 1: all all by herself while I was gone. Really amazing.

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Speaker 1: And then she immediately retired.

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Speaker 2: Since Demanie's mom stepped away from the business, the two

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Speaker 2: have attended therapy sessions to overcome the damage they're working

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Speaker 2: together had on their relationship.

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Speaker 1: Really helped us to heal things and get over the

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Speaker 1: damage that was done. Being business partners. I couldn't have

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Speaker 1: done it without her, but I also wouldn't choose to

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Speaker 1: do it with her again.

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Speaker 2: And with her health greatly improved, Demanie is back in

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Speaker 2: the shop these days, but she admits she's in that

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Speaker 2: challenging phase of ownership where it's no longer as exciting

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Speaker 2: as it once was for her.

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Speaker 1: I care about the business, I really do, and I

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Speaker 1: love my employees, I love the people that I work with,

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Speaker 1: and I do want Girlington to run forever, but it

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Speaker 1: doesn't make me very happy, and so I'm mostly just

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Speaker 1: there for support for the manager, Susan McGrath. She's fantastic

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Speaker 1: and running the business like nobody's business.

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Speaker 2: Demenie still goes in two days a week, but her

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Speaker 2: goal is for Girlington to grow independent of her, for

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Speaker 2: this thing that she created to reach a stage where

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Speaker 2: it no longer needs her. So what do you think's

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Speaker 2: next for Deminie.

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Speaker 1: I have no idea. I think I still I'm still

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Speaker 1: in a transition getting it to a stable point. Once

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Speaker 1: that is sort of settled, I'll have to think about it.

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Speaker 1: I haven't thought about it. I don't know what's next.

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Speaker 1: I don't know spring's coming, So anything outside that's definitely next.

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Speaker 1: Definitely gardening, Definitely walking in the woods, swimming in some

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Speaker 1: cold streams. Yeah, I have no idea. What's going to

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Speaker 1: happen work wise. We'll see.

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Speaker 2: From the job. I'm Avery Thompson