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Speaker 1: On November Felixander was asked to remove himself from his

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Speaker 1: place of residence. That request came from No. Two cars

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Speaker 1: with the same fault code are necessarily going to be

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Speaker 1: the same. It's just it's different. There's always there's always

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Speaker 1: outside influencers. The car Doctor. What's better than socially distancing

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Speaker 1: cruising around in a hot rod or a custom car?

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Speaker 1: How much more you have that? Welcome to the radio

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Speaker 1: home of Ron Andanian the Car Doctor, since this is

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Speaker 1: where car owners the world overturned to for their definitive

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Speaker 1: opinion on automotive repair. If your mechanics giving you a

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Speaker 1: busy signal, pick up the phone and call in the

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Speaker 1: garage to orders are open, but I am here to

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Speaker 1: take your calls. At eight five five and now he running, Hey,

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Speaker 1: thanks for stopping by. Two quick points before I get

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Speaker 1: to the busy phones real quick at eight five zero zero.

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Speaker 1: Accused of saying that to fest Let me do that

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Speaker 1: one more time slower zero zero. I want Tom Ray

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Speaker 1: to be able to keep up with me today. Um,

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Speaker 1: two quick points, two real quick points. One of the

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Speaker 1: things I've noticed is the lack of clarity of invoices,

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Speaker 1: and it's getting worse over time. A customer came into

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Speaker 1: the shop this week for service and they're fairly new

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Speaker 1: to us. They've been coming in a couple of years.

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Speaker 1: And their local big time dealer, I don't want to

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Speaker 1: get into names and brands have been working on it,

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Speaker 1: and some of the dealer invoicing seems a little convoluted.

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Speaker 1: It's difficult to read. And the thing that really kind

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Speaker 1: of got me was, here's here's all. I'll tell you

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Speaker 1: what it was was a Prius. Here's a here's a

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Speaker 1: ten year old Toyota Prius that in ten years, eight

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Speaker 1: years prior of being serviced by the dealer, they write

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Speaker 1: everything down. God bless them. I give them credit for that. Okay,

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Speaker 1: they write down everything the customer says, does, speaks, thinks, offers.

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Speaker 1: You know, they didn't want to do this. They didn't

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Speaker 1: want to do that. I looked through her history. It

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Speaker 1: was almost forty three pages of service history, and in

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Speaker 1: a little over eight years, nowhere in there did it

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Speaker 1: say that they ever checked the auxiliary battery they want

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Speaker 1: in the back, the cranking battery, or replaced it. And

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Speaker 1: I was correct in that it was the original battery

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Speaker 1: eight going on nine years old. They don't last that long.

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Speaker 1: Hers did by the look of the draw. And my

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Speaker 1: point becomes it not old dealers are like this. I'm

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Speaker 1: not saying that. I'm saying that clarity of invoicing so

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Speaker 1: people can understand it. She had no clue whether or

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Speaker 1: not the battery had ever been done. We sat down

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Speaker 1: and read all her paperwork and that's everything she said.

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Speaker 1: It's been at the dealer since the day she purchased

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Speaker 1: it new in ten And the point becomes a repair

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Speaker 1: shop has the responsibility of making that car safe. Customer

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Speaker 1: may turn it down and it's fine, and I document

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Speaker 1: every time somebody says, no, I don't want to do that.

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Speaker 1: Because when the battery that you told him is eight

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Speaker 1: years here old going on nine, and it dies in

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Speaker 1: six weeks, guess what they come to chew your butt out.

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Speaker 1: They can't because you've got the piece of paper that

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Speaker 1: says here you go, that's what that's that's you know,

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Speaker 1: this is what I told you, and this is how

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Speaker 1: I know. It's a two part process order repair. I've

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Speaker 1: got to do my job and you've got to let

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Speaker 1: me do my job, and I'll leave it there. But

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Speaker 1: it's just something that was irritating me this week. Um,

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Speaker 1: you know, there's a lot of information to be disseminated

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Speaker 1: in order repair and that just kind of bugged me.

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Speaker 1: Quick example, one more Tom, real quick. I had a

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Speaker 1: thirteen explorer this week and we're gonna talk about this

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Speaker 1: hour next hour. It's a it's a good topic. That

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Speaker 1: had a bed backup camera the review backup camera went bad.

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Speaker 1: You know when you put in reverse you can see

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Speaker 1: out the back of the vehicle. It took me almost

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Speaker 1: I think I was up to page twenty eight of

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Speaker 1: the Ford Diagnostic Procedure before I finally found the line

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Speaker 1: and description of operation that said grid lines are not

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Speaker 1: set by the user. It is a calibration error or

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Speaker 1: a calibration issue the camera has. If the camera loses

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Speaker 1: its calibration, will lose the grid lines. And that's what

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Speaker 1: told me twenty some hot pages of reading, and you

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Speaker 1: look at what a mechanic has to go through in

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Speaker 1: terms of understanding the system, and understanding the systems today

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Speaker 1: is really key to solving car problems, especially on newer vehicles.

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Speaker 1: We're gonna talk about that a little bit later on.

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Speaker 1: We've got Scott Brown coming on. As a matter of fact,

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Speaker 1: from diag dot Net Scott. We've had Scott on the

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Speaker 1: show before and he is one of the founders of

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Speaker 1: several different websites, and his latest incarnation is diag dot

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Speaker 1: in net, and he's gonna talk to us about, you know,

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Speaker 1: its purpose, what its intention is. He's always changing his

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Speaker 1: mission statement to kind of match the industry is. He's

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Speaker 1: a great guy in the industry. He's a repair shop

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Speaker 1: owner and um website and you know what, he's just

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Speaker 1: a fun guy to talk to. So we look forward

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Speaker 1: to that down around the bottom of the hour. But

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Speaker 1: now let's do what I know Tom's got the itchy

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Speaker 1: trigger finger to do. Let's open the garage doors and

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Speaker 1: go to Ron and New Hampshire with a nine Ranger. Ron,

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Speaker 1: I'm all talked out. It's now your show. Go ahead.

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Speaker 1: How are you doing, good, sir? What's going on? Like? Uh,

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Speaker 1: like Thomas saying, I have a ninety nine Ranger a

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Speaker 1: B S that is um pulsing when I come to

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Speaker 1: a stop and then the pedal depresses not all the

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Speaker 1: way to the floor. I put a new master cylinder,

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Speaker 1: new rear drum brakes, then with two new slave cylinders,

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Speaker 1: and I'm wondering if it's the two front sensors that

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Speaker 1: are acting up. Well, you mean two wheel cylinders in

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Speaker 1: the back, not slaves wheel cylinders. Well, the slave the

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Speaker 1: slave cylinders, the wheel cylinders on the back brakes, slave

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Speaker 1: slave cylinders clutched. I just want to get our terminology right,

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Speaker 1: slave cylinders clutch related. You're talking about the two cylinders

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Speaker 1: in the back for the drums, right, okay, bright wheel cylinders.

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Speaker 1: So it was the problem there prior to starting all

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Speaker 1: of this, and this is this is the diagnostic process.

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Speaker 1: We're changing parts. Are we doing any diagon This problem

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Speaker 1: sort of came up along the way after doing some breakwork,

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Speaker 1: which happen first. No, it was pulsing before I put

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Speaker 1: the brakes in the back. Maybe that was the problem

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Speaker 1: because I had a bad wheel cylinder that was leaking. Okay,

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Speaker 1: So this is a pulse that at what speed highway

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Speaker 1: speed coming down at fifty five an hour, under ten

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Speaker 1: miles an hour, and as you get slower and slower,

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Speaker 1: the break starts. The buzz coming to a stop, so

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Speaker 1: probably kicks in somewhere around seven eight miles an hour

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Speaker 1: slowing down, and the pedal kind of vibrates and ratchets

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Speaker 1: and then buzzes and maybe drops a little, and then

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Speaker 1: the truck stops and the vibration stops less than that,

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Speaker 1: like a half a mile an hour. As I'm coming

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Speaker 1: up to a stop sign. Within thirty of the stop sign,

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Speaker 1: you can feel the thing pulse like it's the A

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Speaker 1: B S is kicking in. And then the break the

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Speaker 1: brake pedal depresses and the brake seems to fade a

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Speaker 1: little bit, and then if I hit it hard, it'll

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Speaker 1: stop the truck, all right, four wheel drive vehicle, four

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Speaker 1: wheel A B S or rear wheel A B S.

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Speaker 1: Probably four wheel A B S. I'm gonna guess. Okay,

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Speaker 1: So what you're experiencing it sounds like is one of

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Speaker 1: the wheels is reporting incorrect wheel speed? All right? And

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Speaker 1: the only way you're gonna find it, you know, Could

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Speaker 1: it be two front sensors. Could it be one of

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Speaker 1: the backs? Sure, I believe the back. I don't believe

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Speaker 1: there are sensors, or are there sensors at each wheel

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Speaker 1: in the rear or is there a If there's none

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Speaker 1: in the rear at the at the axcell ends, then

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Speaker 1: it's reading the vehicle speed signal off of the diff

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Speaker 1: there'll be a sensor in the rear diff looking at

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Speaker 1: the ring gear. There's a going to be a reluctant

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Speaker 1: on the ring gear. Right, So you've got three sensors.

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Speaker 1: You've got two right, two on the front and one

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Speaker 1: on the diff, one on the rear axle. Okay, So

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Speaker 1: do you have a scan tool? Can you pull codes

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Speaker 1: on this? I did run SCANTL and I'm not pulling

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Speaker 1: a code on okay. And the reason you're not pulling

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Speaker 1: a code is because the computer thinks everything is normal.

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Speaker 1: The reason it's happening is because it thinks there's an A,

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Speaker 1: B S event going on as you're slowing down. It

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Speaker 1: it's seeing. It's seeing, you know, one wheel at thirty

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Speaker 1: miles an hour and the other other three wheels slowing

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Speaker 1: down at a different rate. There's there's a variance between

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Speaker 1: the four wheels. It's it's getting information. It's likely somewhere

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Speaker 1: between the front and the rear, because the rear just

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Speaker 1: reports one speed and the two fronts or individuals. So

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Speaker 1: you've got you know, three censors here if you want

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Speaker 1: to think of it like that, all right, you're either

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Speaker 1: going to look at this question, go ahead. I'm wondering

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Speaker 1: if one of the sensors isn't pushed in all the

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Speaker 1: way in the back of the the caliber, not the caliber,

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Speaker 1: but the the bearing of Sure. Well, well, is there

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Speaker 1: is there two centers in the back or one sensor

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Speaker 1: in the back. There's one sensor in the back on

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Speaker 1: the differential wheel in the front, right, Okay, So your

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Speaker 1: question to me was, just as the sensor not pushed

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Speaker 1: in the back, pushed in all the way on the

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Speaker 1: back in the front, okay, in the front, one of

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Speaker 1: the front sensors not pushed in all the way, if

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Speaker 1: there is a larger than normal air gap that could

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Speaker 1: trigger it, yes, because this is this is this is well,

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Speaker 1: this is if this is a very rusty older vehicle.

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Speaker 1: If this is a very rusty older vehicle, the problem becomes.

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Speaker 1: The air gap between the censor and the tone ring

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Speaker 1: will change the signal. It's called amplitude and frequency. If

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Speaker 1: you want to look at a square wave pattern, go

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Speaker 1: look and do some scope diagnostics to go do some reading.

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Speaker 1: This would be a classic case where the best way

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Speaker 1: to find it, and I realize you probably don't have

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Speaker 1: this tool is to hook up a lab scope and

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Speaker 1: look at signal. Compare the three signals that you're gonna

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Speaker 1: say you've got one in the back and one of

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Speaker 1: each wheel on the front. You should see three equal signals.

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Speaker 1: I doubt that you will. If you want to prove

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Speaker 1: that this is just or this is an A B

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Speaker 1: S issue. Just to be sure we're on the right

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Speaker 1: path here, the first thing I would do before I

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Speaker 1: spend any more money is I would unplug one of

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Speaker 1: the front wheel speed sensors. Doesn't matter which one, but

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Speaker 1: I put a fault in the system. The A B

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Speaker 1: S light will come on on the dashboard, drive the vehicle.

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Speaker 1: If the vehicle operates normally, normal breaks, normal stopping, and

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Speaker 1: so forth, then you know you've got an A B

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Speaker 1: S issue such that it's misreporting or um incorrectly reporting

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Speaker 1: wheel speed causing the false lock up. You're getting a

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Speaker 1: false A B S event is what we like to

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Speaker 1: refer to this as so, disconnecting one of the sensors

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Speaker 1: will trigger a fault code ABS no longer works. You

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Speaker 1: will have standard operating breaks. Seeing us how this is

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Speaker 1: a ninety nine, This truck is twenty almost twenty one

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Speaker 1: model years old. I would be concerned thinking about the

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Speaker 1: amount of rust that might be under this Living in

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Speaker 1: New Hampshire roll these years and you know, do you

207
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Speaker 1: have a damaged tone ring a wider than normal air gap?

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Speaker 1: Is their rust underneath one of the front sensors causing

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Speaker 1: it to lift, as you say, creating an air gap

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Speaker 1: beyond the other. And you know, just a couple of

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Speaker 1: things to look for. So yes, this could be a

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Speaker 1: problem in the front, could be a problem in the back.

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Speaker 1: Scope would tell you if we're working without a scope.

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Speaker 1: You've got to do this trial and error like you're doing,

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Speaker 1: but just double check disconnect one of the A B

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Speaker 1: S sensors. Problem goes away, you have normal breaks, you'll

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Speaker 1: have an A B S light on. You're setting a fault.

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Speaker 1: At least you know you're on the right path and

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Speaker 1: not wasting any more time or money. Good luck to you, Iron.

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Speaker 1: Let me know how you make out. I'm Ron any

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Speaker 1: in the car doctor. I'll be back right after this

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Speaker 1: for the best in car advice. Give Ron a call

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Speaker 1: eight five five five zero nine nine zero zero now

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Speaker 1: back Torn. By the way, we want to welcome everybody

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Speaker 1: up in Utica St. Johnsville, New York, w A A

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Speaker 1: J WU K A J A M eleven carrying the

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Speaker 1: show up there and We're glad the country was part

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Speaker 1: of the car doctor family. Thanks for having us. Let's

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Speaker 1: get over to Mary. Welcome Mary back from Massachusetts. Came Mary,

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Speaker 1: I guess you went to your mechanic this week. How

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Speaker 1: did you make out? Well, what happened was, as you know,

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Speaker 1: I got the reconditioned try and he put in and

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Speaker 1: the alignment was so I stopped in and he came out,

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Speaker 1: and I said the manager and I just said, oh, um,

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Speaker 1: I just want to tell you that after the transmissions

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Speaker 1: that text, my alignment thought that said one o'clock and

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Speaker 1: said at twelve, and you know, I know this can

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Speaker 1: make the tires where and evenly kind of Oh, it

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Speaker 1: was not that bad. And I said yeah, but it

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Speaker 1: wasn't like that before. And he said, well, I have

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Speaker 1: a guy that I give all my business to for alignment,

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Speaker 1: and I'll give you his number and he'll give you

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Speaker 1: a good deal. And I said, wait a second. I said,

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Speaker 1: I had perfect alignment before you put the training out

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Speaker 1: and put the new one in. I said, so, aren't

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Speaker 1: you expossible for the alignment? He's not really, Well, it

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Speaker 1: depends what what did he quote you when he quoted

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Speaker 1: you the labor to do the trans What did he

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Speaker 1: quote you just just for the transmission and just for

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Speaker 1: the labor. Now, and here's a you know, here's an

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Speaker 1: example of you know, how did he explain it? Right, Mary,

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Speaker 1: We're going to take the trans in and out of

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Speaker 1: your car five you know, does that? Does that cover

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Speaker 1: it all? In my mind? That's getting the car back

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Speaker 1: to you in the same pre transmission replacement condition. Now,

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Speaker 1: you know, the steering wheels off an hour off is off,

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Speaker 1: and it might just be the steering wheels off an

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Speaker 1: hour and the alignments on, but you're still obligated to check.

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Speaker 1: So yes, that should have been in the scope of

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Speaker 1: what he was describing to you. If he said, hey, Mary,

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Speaker 1: we're just gonna do the trends and you know, if

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Speaker 1: there's anything extra, you have to pay for it, that's

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Speaker 1: a different conversation. So what did he say to you?

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Speaker 1: What was his original conversation? What did he quote? Oh?

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Speaker 1: I told him how I've gotten a three thousand dollar quote,

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Speaker 1: and he said, oh, now, we can do it much cheaper.

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Speaker 1: He said, I deal for eleven hundred dollars. I'm that's

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Speaker 1: an estimate. He said, we'll put the recondition training is

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Speaker 1: least going to be four or fifty and then the

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Speaker 1: labor around six hundred something. Okay, So so my question, well,

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Speaker 1: and I got a lot of questions here, what's gonna

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Speaker 1: happen when that trans goes bad? What's the warranty on

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Speaker 1: that trans that he soldier? He didn't give me any warranty.

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Speaker 1: The paper they gave me a receipt, there's no signature

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Speaker 1: on it. So this is ah, this is a handshake

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Speaker 1: and a quick in and out and you're done, and

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Speaker 1: you're hoping for the best. Yeah, pretty much. But they're

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Speaker 1: they're well known. I don't want to say the name.

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Speaker 1: I like the owner a lot. He's a good guy.

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Speaker 1: But um, it's like a million dollar enterprise. They have

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Speaker 1: a lot of bays and they do a lot of work,

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Speaker 1: and they do good work. So what happened? Did you

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Speaker 1: take did you? Did you? Did you take the alignment

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Speaker 1: over to his guy and get the alignment done and

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Speaker 1: pay for it? No? I said to him, I I said,

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Speaker 1: shouldn't you really wanted to look at that? And he said, well,

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Speaker 1: if you want to bring it in Saturday, which is today,

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Speaker 1: he said, won't bang a few things out and see

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Speaker 1: if we can just bang it back into place, and

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Speaker 1: it made me really nervous, and I decided not to go.

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Speaker 1: I decided I have a there's a couple of really

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Speaker 1: good mechanics around here, so I said, I'll probably take

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Speaker 1: it to one of them and have him do the alignment,

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Speaker 1: because I understand it's only like under a hundred dollars.

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Speaker 1: Is that true? Well depends for four wheel alignments. It's

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Speaker 1: an older car. You know. Alignments are another one of

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Speaker 1: those missing links. I think of them as you know,

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Speaker 1: it's it's sort of like the oil change. Alignments are

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Speaker 1: used by a lot of shops to drag people in

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Speaker 1: the door and then find other things wrong with the vehicle,

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Speaker 1: just like oil changes. Let me let me say it

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Speaker 1: to Let me say it to you like this, What

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Speaker 1: do you think in alignment should cost? If I tell

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Speaker 1: you the the current level reasonable alignment equipment and it's

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Speaker 1: you can spend more than this. The average alignment rack

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Speaker 1: today's about seventy five dollars. What's an alignment? Yeah, the

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Speaker 1: average cost of equipment for a repair shop to invest

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Speaker 1: in a drive on rack with the alignment equipment, the heads,

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Speaker 1: the computer, the whole shebang is about seventy five grand.

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Speaker 1: What's it worth for that shop? What should have shop

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Speaker 1: charged for that alignment? Think about it well, thignment? Well

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Speaker 1: and and that you know what that's between you and them,

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Speaker 1: And I understand your perspective, and I understand his. It

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Speaker 1: sounds like he didn't properly communicate to you what that

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Speaker 1: trans replacement was going to entail right, that it should

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Speaker 1: have been. Hey, Mary, if the alignment goes out, it's

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Speaker 1: it's five, you know, whatever it is, it's to do

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Speaker 1: the trans. If the alignment goes out, it's another hundred

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Speaker 1: on top of it. All right, I think in the

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Speaker 1: interest of you working with this guy who just put

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Speaker 1: a trans in the car, should you have a problem

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Speaker 1: in the future, I think you're both gonna eat a

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Speaker 1: little bit here, alright, just my two cents. I think

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Speaker 1: you're gonna pay to get the alignment done. And he's

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Speaker 1: going to realize that he didn't tell you everything. And

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Speaker 1: you know, remember what I always say, or to repair

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Speaker 1: isn't about when things are going well. It's about when

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Speaker 1: there's a problem, how does it get resolved? It's like

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Speaker 1: being married, you know, It's it's it's how does how

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Speaker 1: does right? How does the relationship go everybody's in love

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Speaker 1: on the honeymoon. All of a sudden we come back

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Speaker 1: to work two weeks later in Monday morning, right, and

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Speaker 1: then what happens? Um, We've got to go to work

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Speaker 1: and face the world. So I should take it end

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Speaker 1: to him and let him banging around. I mean, he's

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Speaker 1: not talking Mary. If he doesn't have if he doesn't

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Speaker 1: have a linement equipment, he can't properly do an alignment.

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Speaker 1: He's just gonna play with a tape measure and try

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Speaker 1: and make it work and fit. And you know he's

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Speaker 1: gonna line it up by I not what you want

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Speaker 1: to do. Listen, take it somewhere. You'll probably spend between

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Speaker 1: eighty and a hundred and thirty dollars for an alignment.

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Speaker 1: They should give you a print out showing that everything

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Speaker 1: is in line, and then the steering wheel should be straight.

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Speaker 1: Anything beyond that called me back. We'll chat about it

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Speaker 1: next week. Hey, coming up next Scott Brown diage dot net.

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Speaker 1: Want to know where the future of what a repair is?

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Speaker 1: Research out online, all those kind of good things. Stick around,

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Speaker 1: run and aiding the car doctor. We're coming back right

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Speaker 1: after this. Don't go away, Welcome back. We're on a

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Speaker 1: name of the car doctor. You know, Scott Brown is

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Speaker 1: is an innovator. He's more than a mechanic. He's clearly

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Speaker 1: not just a mechanic. He's clearly not just a website developer.

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Speaker 1: He's clearly not an industry spokesperson. He's all of those

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Speaker 1: things and ever so much more. And he's one of

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Speaker 1: those guys that you look at and you know he's

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Speaker 1: thinking outside the box all the time. And that's basically

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Speaker 1: where I think diag dot net came from, as well

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Speaker 1: as some of his other endeavors in this industry. And

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Speaker 1: we're glad to have him back with a Scott Welcome back, sir,

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Speaker 1: once again a pleasure. Hey, thanks for having me. You know,

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Speaker 1: diag dot net, let's dive into it. Is is not

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Speaker 1: your first rodeo so to speak, right, it's not your

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Speaker 1: first website that's up there trying to help this industry

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Speaker 1: and promote it along. This is what number three or

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Speaker 1: number four? Uh yeah, I was just counting back and

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Speaker 1: it's it started around and this is well before the

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Speaker 1: Internet was around. I was in uh you know, dial

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Speaker 1: up bullets and board systems. I had. I had a

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Speaker 1: service called the Garage bulletiboard service that had technicians that

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Speaker 1: we're sharing knowledge and information. So I've I've discovered the

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Speaker 1: power of collaborating with other like minded individuals film for

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Speaker 1: going on thirty years now. And uh so, yeah, it

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Speaker 1: was you know, the dial up bullet and board system,

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Speaker 1: and then we had like compy serve and then along

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Speaker 1: came I E. T N and uh, you know, I've

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Speaker 1: worked there for twenty three years and now we've launched

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Speaker 1: Diagnostic Network and uh and continuing on that mission because

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Speaker 1: if we look at that technology stack, it's been growing exponentially. Uh,

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Speaker 1: and it's very challenging for the professional service requaiirment. You know.

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Speaker 1: One of the things about diag dott and everybody, everybody

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Speaker 1: who doesn't love the internet. Right, My my, my toilet

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Speaker 1: was winding this morning at the house. I couldn't figure

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Speaker 1: out why, and I'm thinking about it, and I googled,

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Speaker 1: you know, toilet wine and it told me to take

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Speaker 1: the flow control valve, the the water inlet on off

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Speaker 1: valve and just cycled a couple of times. And because

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Speaker 1: there's crud on the seat, and sure enough, that fixed it.

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Speaker 1: Who doesn't love that? Right? But automobiles are not like toilets,

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Speaker 1: they're a little bit more complicated, and you know, you

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Speaker 1: need the information. You you you just absolutely have to have

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Speaker 1: more and more info. And one of the things I

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Speaker 1: noticed though, that what you've always done, and now more

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Speaker 1: than ever with diag dot net is you're not just

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Speaker 1: educating the industry about you know, turn the water valve

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Speaker 1: left or right. You're you're talking about you know, so

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Speaker 1: many different topics. It's it's got a collision section, an

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Speaker 1: education section, um employment. I mean, you've got to You're

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Speaker 1: you're really trying to educate and raise the level of

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Speaker 1: the person working on the vehicle so that they can

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Speaker 1: you know, meet and exceed the vehicle they're working on.

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Speaker 1: If I can say it like that, does that makes sense? Yeah, exactly.

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Speaker 1: And you know, one of my uh, somebody I look

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Speaker 1: up to and I've read several of these engineering books,

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Speaker 1: there's a professor out of m I T called John Haywood,

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Speaker 1: and uh he was quoted a couple of years at

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Speaker 1: an SAE conference talking about the automobile and he said,

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Speaker 1: cars are everywhere. They're one of the most complicated devices

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Speaker 1: we use every day. And if you look at that statement,

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Speaker 1: that is just profound and you know, what what we're

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Speaker 1: doing at Diagnostic Network is we're trying what our mission

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Speaker 1: is to basically help these guys and gals that are

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Speaker 1: professionals in the field continue to raise their situational awareness

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Speaker 1: around what is actually needed. And this is why we've

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Speaker 1: got UH folks partnering with us that are from leading

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Speaker 1: education institutions you know that support UH the in surface

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Speaker 1: training individuals. We also have suppliers for or that build

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Speaker 1: tools and equipment that help us take care of these tasks,

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Speaker 1: whether they're related to network diagnostics or reprogramming. Um. You know,

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Speaker 1: it just goes on and on. But the technology stack

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Speaker 1: is just staggering, and so when a vehicle does have

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Speaker 1: a problem, it can it can be very complex. But

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Speaker 1: for a you know, a master technician that has a

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Speaker 1: good ground, uh ground truth on what is you know,

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Speaker 1: what the possibilities are and how to address the problem,

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Speaker 1: that's really where the where they really shine, so that

427
00:23:37,320 --> 00:23:40,480
Speaker 1: the consumer in the end they're getting the proper care

428
00:23:40,480 --> 00:23:45,240
Speaker 1: and attention and they're they're you know, trying to mitigate

429
00:23:45,320 --> 00:23:48,800
Speaker 1: the fact that you know, there's a lot of misdiagnosed

430
00:23:48,840 --> 00:23:51,520
Speaker 1: things out there. You know, parts are being replaced consumers

431
00:23:51,560 --> 00:23:55,160
Speaker 1: are spending money on those parts, and that's certainly what

432
00:23:55,160 --> 00:23:59,360
Speaker 1: what a professional wants to avoid. And sometimes it's not

433
00:23:59,440 --> 00:24:02,000
Speaker 1: just oh, how can I say it? The diagnostics. I

434
00:24:02,040 --> 00:24:04,640
Speaker 1: think you were in the queue in the green room,

435
00:24:04,680 --> 00:24:06,480
Speaker 1: so to speak, when I was talking to Mary about

436
00:24:06,480 --> 00:24:09,040
Speaker 1: her alignment, and the back story there, in case you

437
00:24:09,080 --> 00:24:10,560
Speaker 1: didn't hear it was she had taken the car and

438
00:24:10,600 --> 00:24:13,919
Speaker 1: for a transmission replacement, and they quoted her a price,

439
00:24:14,400 --> 00:24:16,560
Speaker 1: and the car came out the steering oil was crooked,

440
00:24:17,240 --> 00:24:19,920
Speaker 1: and she went back looking to get the alignment straight

441
00:24:19,920 --> 00:24:21,919
Speaker 1: in that and they said, no, that's your issue. And

442
00:24:21,920 --> 00:24:23,879
Speaker 1: as you heard me say, well, I think you're both.

443
00:24:24,040 --> 00:24:26,040
Speaker 1: I think you both missed a little communication. There is

444
00:24:26,080 --> 00:24:28,760
Speaker 1: probably more on him than her, because why should she

445
00:24:28,800 --> 00:24:31,159
Speaker 1: know she's gonna have to get an alignment done, but

446
00:24:31,280 --> 00:24:34,520
Speaker 1: now she's basically forced to work with them. You would

447
00:24:34,600 --> 00:24:37,919
Speaker 1: educate the group at DIAC dot net because you have

448
00:24:37,960 --> 00:24:41,320
Speaker 1: a shop management section and I've seen that. I've seen

449
00:24:41,359 --> 00:24:45,280
Speaker 1: the topics, you know, communicating with customers. And it's not

450
00:24:45,400 --> 00:24:48,480
Speaker 1: just the nuts and bolts, if I can, or the electrons,

451
00:24:48,720 --> 00:24:51,320
Speaker 1: the positives and negatives of of working on the cards.

452
00:24:51,800 --> 00:24:56,159
Speaker 1: It's the relationship in the you know, intercommunication with the

453
00:24:56,240 --> 00:25:01,760
Speaker 1: customer as well, so important today, right, it's so complicated, Yeah, exactly.

454
00:25:01,800 --> 00:25:05,160
Speaker 1: And you know in my shops here, we we go

455
00:25:05,800 --> 00:25:10,080
Speaker 1: long and hard on educating the consumer every day, and

456
00:25:10,400 --> 00:25:14,679
Speaker 1: we we've got the ability to actually translate, you know,

457
00:25:15,160 --> 00:25:18,720
Speaker 1: communicate that information through images and pictures, and you know,

458
00:25:18,800 --> 00:25:22,080
Speaker 1: we've got digital tools that we can leverage to help

459
00:25:22,119 --> 00:25:25,480
Speaker 1: that consumer understand what it is that needs to be done.

460
00:25:25,960 --> 00:25:27,879
Speaker 1: And I did hear that a little bit of the

461
00:25:27,920 --> 00:25:30,920
Speaker 1: story about you know, the transmission was replaced. It was

462
00:25:30,960 --> 00:25:32,840
Speaker 1: probably a front wheel drive car, so they had to

463
00:25:32,880 --> 00:25:35,480
Speaker 1: pull the whole cradle down, which affects the steering and

464
00:25:35,480 --> 00:25:39,120
Speaker 1: all that. But you know, that shop should have known that, hey,

465
00:25:39,160 --> 00:25:40,719
Speaker 1: this is part of the job they're going to need

466
00:25:40,760 --> 00:25:42,600
Speaker 1: to when they put it back together. That car needs

467
00:25:42,600 --> 00:25:45,480
Speaker 1: to be roadworthy and put back to where it belongs

468
00:25:46,240 --> 00:25:48,680
Speaker 1: when they deliver it back to the customer. So it's

469
00:25:48,760 --> 00:25:51,280
Speaker 1: it's pretty sad that the consumer, you know, is now

470
00:25:52,320 --> 00:25:56,399
Speaker 1: you know, burdened with that that responsibility, and that's uh,

471
00:25:56,400 --> 00:26:00,440
Speaker 1: that's certainly a negative, you know, blemish on on the

472
00:26:00,480 --> 00:26:04,040
Speaker 1: professional side of the service industry. Well, and we try

473
00:26:04,080 --> 00:26:07,240
Speaker 1: to communicate that well. And in the in the group

474
00:26:07,280 --> 00:26:11,480
Speaker 1: you know guys exchange, they share best practices and stories

475
00:26:11,520 --> 00:26:13,560
Speaker 1: like that where they could have done a better job.

476
00:26:13,600 --> 00:26:17,720
Speaker 1: And now we're all aware of how we can raise

477
00:26:17,840 --> 00:26:20,960
Speaker 1: the bar and deliver professional service well. And as I

478
00:26:20,960 --> 00:26:22,840
Speaker 1: said to Mary, I think her concern now is my

479
00:26:22,880 --> 00:26:24,760
Speaker 1: concern for her, as if she goes in makes the

480
00:26:24,800 --> 00:26:27,680
Speaker 1: fuss and you know how loud do you want to

481
00:26:27,720 --> 00:26:30,399
Speaker 1: stamp your foot get the free alignment? Now what happens

482
00:26:30,400 --> 00:26:32,520
Speaker 1: when the transmission has a problem that she had put

483
00:26:32,520 --> 00:26:34,600
Speaker 1: in that I found out during the phone call she

484
00:26:34,640 --> 00:26:37,760
Speaker 1: doesn't have any warranty in writing on So it just

485
00:26:37,920 --> 00:26:41,520
Speaker 1: becomes one disaster after the next. You know, you have

486
00:26:41,560 --> 00:26:44,159
Speaker 1: to try and make nice as as mom said, you

487
00:26:44,200 --> 00:26:46,400
Speaker 1: get more with honey than you do with vinegar, and

488
00:26:46,440 --> 00:26:49,240
Speaker 1: you should you shouldn't have to do that, but it's

489
00:26:49,280 --> 00:26:53,480
Speaker 1: what happens. Yeah, And I think a lot of that,

490
00:26:54,400 --> 00:26:58,640
Speaker 1: unfortunately stems from folks not understanding, you know, how complex

491
00:26:58,720 --> 00:27:03,600
Speaker 1: or vehicle is. But second they're perhaps shopping on price

492
00:27:03,640 --> 00:27:08,080
Speaker 1: alone and not looking for the competency levels that that

493
00:27:08,160 --> 00:27:12,280
Speaker 1: a shop should be able to provide when doing care.

494
00:27:12,400 --> 00:27:16,840
Speaker 1: So that's there's a there's a recipe for for success,

495
00:27:16,880 --> 00:27:20,600
Speaker 1: and there's also a recipe for failure, and it's it's unfortunate. Yeah,

496
00:27:20,600 --> 00:27:23,800
Speaker 1: and I think that's a big part of this industry. Um,

497
00:27:23,840 --> 00:27:26,439
Speaker 1: you know it really is. Hey, Scott, I appreciate you

498
00:27:26,480 --> 00:27:28,560
Speaker 1: taking the time today. It's it's I I'd love to

499
00:27:28,640 --> 00:27:30,320
Speaker 1: keep you. I've just got so many calls right now

500
00:27:30,359 --> 00:27:32,040
Speaker 1: coming in or just backed up. Maybe it's you. I

501
00:27:32,040 --> 00:27:34,600
Speaker 1: don't know you've generated something here, brother, Um, we can

502
00:27:34,600 --> 00:27:36,280
Speaker 1: get you back, I'm sure in the future. Can you

503
00:27:36,320 --> 00:27:38,879
Speaker 1: tell us just real quick for the professionals out there,

504
00:27:38,920 --> 00:27:42,080
Speaker 1: because diag got net is really for the pros, right, Um,

505
00:27:42,160 --> 00:27:44,440
Speaker 1: where can they get more information and find out more

506
00:27:44,480 --> 00:27:48,400
Speaker 1: about it? Yeah, so they can go to diag dot

507
00:27:48,400 --> 00:27:51,080
Speaker 1: net and they can see pretty much most of the

508
00:27:51,119 --> 00:27:55,640
Speaker 1: conversations and data. Uh, you know that's going on there

509
00:27:55,680 --> 00:27:59,560
Speaker 1: in the platform. If they're a professional, they're welcome to join. Um,

510
00:27:59,600 --> 00:28:02,959
Speaker 1: there is a free account and uh and and if

511
00:28:03,000 --> 00:28:07,200
Speaker 1: they want access to more data, more information, it's it's

512
00:28:07,320 --> 00:28:10,880
Speaker 1: very inexpensive. It's fifty bucks a year. And uh. It's

513
00:28:11,160 --> 00:28:15,040
Speaker 1: it's something that professionals should add information into their feed

514
00:28:15,080 --> 00:28:17,119
Speaker 1: so that they can keep up to date. With what's

515
00:28:17,160 --> 00:28:19,800
Speaker 1: happening in the in the world around them. The one

516
00:28:19,840 --> 00:28:21,479
Speaker 1: problem they'll have with it is it's gonna be more

517
00:28:21,520 --> 00:28:24,680
Speaker 1: information than I think they're able to digest at any

518
00:28:24,680 --> 00:28:27,240
Speaker 1: one time. It's a lot of information. It's a heck

519
00:28:27,240 --> 00:28:30,880
Speaker 1: of a job you're doing, Scott great. Thank you very much,

520
00:28:30,920 --> 00:28:32,560
Speaker 1: and thanks for having me. You're very welcome, sir. We'll

521
00:28:32,560 --> 00:28:34,440
Speaker 1: be back. We'll talk to you again sometime. Take good care.

522
00:28:34,480 --> 00:28:36,399
Speaker 1: I'm running naming the car Doctor. We are back right

523
00:28:36,400 --> 00:28:46,760
Speaker 1: after this. Welcome back. We're not eating the car doctor

524
00:28:46,800 --> 00:28:48,719
Speaker 1: once again. Thanks to Scott Brown and the folks over

525
00:28:48,760 --> 00:28:51,200
Speaker 1: their diag dot net. I appreciate their time. Today. Let's

526
00:28:51,200 --> 00:28:53,560
Speaker 1: go over to Paul in Maine, twelve Dodge caravan check

527
00:28:53,600 --> 00:28:56,000
Speaker 1: engine lights on some TRANSI issues. Paul, Welcome to the

528
00:28:56,000 --> 00:28:58,520
Speaker 1: car Doctor, sir. How can I help? Hey? How you doing,

529
00:28:58,600 --> 00:29:03,600
Speaker 1: good man? What's cooking it? Well? Um? Check engine light

530
00:29:03,640 --> 00:29:05,680
Speaker 1: came on the other day and I took it to

531
00:29:05,720 --> 00:29:09,120
Speaker 1: the local autopad store and they put their diagnostics on it.

532
00:29:09,120 --> 00:29:14,720
Speaker 1: It came up transmission fluid uh, precious sensor. Now, I

533
00:29:14,760 --> 00:29:17,160
Speaker 1: don't know if it's precious sense, if it's the sense

534
00:29:17,200 --> 00:29:19,800
Speaker 1: of fault or if there is actually something wrong. But

535
00:29:19,920 --> 00:29:22,080
Speaker 1: I give you a little bit of a background here.

536
00:29:22,360 --> 00:29:26,440
Speaker 1: It's got a hundred and ten thous on it. Um Uh.

537
00:29:26,680 --> 00:29:31,800
Speaker 1: Last week I did change the thermostat be cool and

538
00:29:31,920 --> 00:29:35,120
Speaker 1: thermostat and that probably has nothing to do with it.

539
00:29:35,160 --> 00:29:40,120
Speaker 1: But I'm just you know, anyways. And also just before

540
00:29:40,200 --> 00:29:45,760
Speaker 1: this engine light came on, um, I was going slow

541
00:29:45,880 --> 00:29:47,640
Speaker 1: and then had to step on the gas a little

542
00:29:47,640 --> 00:29:51,720
Speaker 1: bit and it shifted a little bit different. Okay, I

543
00:29:51,760 --> 00:29:54,600
Speaker 1: said to myself, what the heck is that? And the

544
00:29:54,720 --> 00:29:56,960
Speaker 1: very next day when I went to start, then this

545
00:29:57,160 --> 00:30:00,280
Speaker 1: check engine light comes on. Do you think I think

546
00:30:00,280 --> 00:30:02,440
Speaker 1: the way you were driving it induced the way the

547
00:30:02,520 --> 00:30:06,160
Speaker 1: trans shifted. No, because it was a normal way of

548
00:30:06,760 --> 00:30:08,520
Speaker 1: you know, just had to slow down for traffic and

549
00:30:08,560 --> 00:30:10,760
Speaker 1: then pick back up again. Right, that's the right answer.

550
00:30:11,280 --> 00:30:14,880
Speaker 1: So understand what the auto parts store scan does. And

551
00:30:15,000 --> 00:30:18,200
Speaker 1: the auto parts store scan to me is it's okay,

552
00:30:18,240 --> 00:30:20,920
Speaker 1: it's informational. Where I think the where I think the

553
00:30:20,920 --> 00:30:24,400
Speaker 1: auto parts store scan comes in real handy short of

554
00:30:24,440 --> 00:30:28,280
Speaker 1: them selling parts is when you're you know, in southern

555
00:30:28,320 --> 00:30:30,320
Speaker 1: California and you live in New Jersey and the check

556
00:30:30,360 --> 00:30:32,760
Speaker 1: engine light pops on and you're somewhere halfway in between,

557
00:30:33,880 --> 00:30:35,240
Speaker 1: and you want to know can I get home? You

558
00:30:35,280 --> 00:30:36,880
Speaker 1: know how critical is it? Is? It is it? Is

559
00:30:36,880 --> 00:30:39,240
Speaker 1: it an EVAPP fault, is it a trans fault, et cetera.

560
00:30:40,480 --> 00:30:44,200
Speaker 1: So it's generic information though it's O b D two.

561
00:30:44,280 --> 00:30:46,880
Speaker 1: That's all they're doing. I haven't seen any auto parts stores,

562
00:30:46,880 --> 00:30:50,760
Speaker 1: any chain doing anything with regard to going in your make, model,

563
00:30:50,840 --> 00:30:53,240
Speaker 1: vehicle specific. They're reading O b D two. They're reading

564
00:30:53,280 --> 00:30:57,800
Speaker 1: basic generic language. So it would be the same thing

565
00:30:58,520 --> 00:31:01,160
Speaker 1: as and you are correct, just because it has a

566
00:31:01,200 --> 00:31:05,280
Speaker 1: fault for that line sensor or pressure sensor, which whatever

567
00:31:05,320 --> 00:31:10,640
Speaker 1: one we're talking about. Was it P zero out of curiosity?

568
00:31:11,320 --> 00:31:15,400
Speaker 1: I'm sure? Okay, Um, you know it doesn't mean that

569
00:31:15,400 --> 00:31:18,240
Speaker 1: it's a bad sensor. It could be could be internal pressure,

570
00:31:18,280 --> 00:31:22,120
Speaker 1: It could be a problem with the sensor itself. It

571
00:31:22,160 --> 00:31:24,520
Speaker 1: could be wiring, and you know, there's a there's a

572
00:31:24,520 --> 00:31:26,520
Speaker 1: lot of could be. Would it could have, should have?

573
00:31:27,000 --> 00:31:28,680
Speaker 1: You know, it would be the same thing as you know,

574
00:31:29,080 --> 00:31:32,520
Speaker 1: you've you've got ten toes, right, Paul. You go to

575
00:31:32,560 --> 00:31:34,480
Speaker 1: the doctor and you say one of my toes hurts,

576
00:31:34,480 --> 00:31:36,040
Speaker 1: but I'm not sure which one. He's got to run

577
00:31:36,040 --> 00:31:38,600
Speaker 1: a test to figure out which toe right, he can't go.

578
00:31:38,680 --> 00:31:41,560
Speaker 1: He can't go by generic information. Same thing with the car.

579
00:31:41,840 --> 00:31:44,720
Speaker 1: So we need to know what the specifics are, which

580
00:31:44,720 --> 00:31:47,920
Speaker 1: code it is, which sensor because there's more than one

581
00:31:47,960 --> 00:31:51,600
Speaker 1: pressure sensor in the average transmission today. All right, and

582
00:31:51,640 --> 00:31:54,080
Speaker 1: then we need to know is it a performance fault?

583
00:31:54,120 --> 00:31:56,400
Speaker 1: And this is probably the best key information I can

584
00:31:56,400 --> 00:32:00,400
Speaker 1: give you. Is it a performance fault or is it

585
00:32:00,680 --> 00:32:04,240
Speaker 1: a circuit code? And one of one of the ways

586
00:32:04,280 --> 00:32:07,600
Speaker 1: you're gonna know that is um once you you can

587
00:32:07,640 --> 00:32:09,000
Speaker 1: they can go in and look at some of the

588
00:32:09,080 --> 00:32:11,720
Speaker 1: data that's there. This will set freeze frame. Freeze frame

589
00:32:11,800 --> 00:32:14,800
Speaker 1: is the video snapshot of what was approximate conditions in

590
00:32:14,840 --> 00:32:16,840
Speaker 1: the engine and the drive train when the problem occurred.

591
00:32:17,120 --> 00:32:20,760
Speaker 1: Clear out the fault and turn the key on, turn

592
00:32:20,800 --> 00:32:23,760
Speaker 1: the key on. Does the code come back? If the

593
00:32:23,840 --> 00:32:26,320
Speaker 1: code comes right back and the car isn't even running,

594
00:32:26,680 --> 00:32:30,280
Speaker 1: it's a circuit fault, all right. In other words, think

595
00:32:30,320 --> 00:32:31,640
Speaker 1: of it like this, you want to you want the

596
00:32:31,680 --> 00:32:34,360
Speaker 1: basic understanding of a circuit fault is pick a sensor

597
00:32:34,440 --> 00:32:38,760
Speaker 1: on a car disconnected, turn the key on. You're gonna

598
00:32:38,800 --> 00:32:40,880
Speaker 1: get a fault for that sensor and the engine is

599
00:32:40,920 --> 00:32:44,320
Speaker 1: not running because it doesn't see proper voltage on that circuit.

600
00:32:45,160 --> 00:32:48,320
Speaker 1: All right, Whereas you drive the vehicle and in a

601
00:32:48,400 --> 00:32:50,320
Speaker 1: day or two or three or whatever it is, the

602
00:32:50,360 --> 00:32:53,840
Speaker 1: problem happens. It it comes back because it is a

603
00:32:53,880 --> 00:32:58,840
Speaker 1: performance problem. So you've got to gather information, clear the code,

604
00:32:59,000 --> 00:33:01,320
Speaker 1: drive it. Somebody's really out a diagnosed in a part store.

605
00:33:01,360 --> 00:33:03,680
Speaker 1: Scan just tells you, yeah, it's one of my toes,

606
00:33:03,880 --> 00:33:05,440
Speaker 1: and now you gotta figure out which one and then

607
00:33:05,480 --> 00:33:09,520
Speaker 1: diagnosed it from there. Not uncommon, lots of transitions with

608
00:33:09,520 --> 00:33:12,280
Speaker 1: those vehicles, So just move slowly and think about what

609
00:33:12,280 --> 00:33:16,400
Speaker 1: you're doing. Call me back for more information. Eight zero.

610
00:33:16,440 --> 00:33:27,120
Speaker 1: The car Doctor is coming back right after this rub

611
00:33:27,160 --> 00:33:28,800
Speaker 1: the back. Weren't any of the car Doctor. You know,

612
00:33:29,480 --> 00:33:33,080
Speaker 1: there's an episode of Married with Children where Al Bundy

613
00:33:33,120 --> 00:33:35,800
Speaker 1: and I realized Married with Children as a bizarre show.

614
00:33:36,280 --> 00:33:38,600
Speaker 1: But there's a couple of episodes where he talks about

615
00:33:38,680 --> 00:33:41,400
Speaker 1: the Mighty Dodge and how a man is judged by

616
00:33:41,400 --> 00:33:43,600
Speaker 1: the amount of black smokey belt is going down the

617
00:33:43,640 --> 00:33:46,080
Speaker 1: road and the amount of horsepower under his hood, and

618
00:33:46,360 --> 00:33:48,160
Speaker 1: you know, I think about that from time to time,

619
00:33:48,160 --> 00:33:51,480
Speaker 1: and that show is really it was. It was significant

620
00:33:51,680 --> 00:33:53,880
Speaker 1: of that time period, right. We we had just come

621
00:33:53,920 --> 00:33:55,840
Speaker 1: out of the muscle car era and it was the

622
00:33:55,920 --> 00:33:59,920
Speaker 1: late eighties, early nineties. I'm looking through the complete book

623
00:34:00,000 --> 00:34:02,080
Speaker 1: of Corvette. We're giving this book away in two weeks.

624
00:34:02,080 --> 00:34:05,120
Speaker 1: I think it's the Saturday after Thanksgiving, and I'm looking

625
00:34:05,160 --> 00:34:07,960
Speaker 1: at some of the horse power ratings of of some

626
00:34:08,040 --> 00:34:10,520
Speaker 1: of the cars and the way corvettes were built. Page

627
00:34:10,560 --> 00:34:13,719
Speaker 1: sixty three, they talk about sixty three corvettes. You could

628
00:34:13,760 --> 00:34:17,520
Speaker 1: get various engines, various three twenty sevens right, three different

629
00:34:17,600 --> 00:34:20,440
Speaker 1: levels according to this, one was three hundred horsepower, one

630
00:34:20,440 --> 00:34:24,080
Speaker 1: wasty horse power. One was a three twenty seven fuel

631
00:34:24,080 --> 00:34:28,239
Speaker 1: injected three sixty horse power, sixty horse power engine. And

632
00:34:28,719 --> 00:34:32,040
Speaker 1: you know when a man was judged by the amount

633
00:34:32,040 --> 00:34:35,279
Speaker 1: of black smoke and horsepower his car put out. And

634
00:34:35,320 --> 00:34:37,800
Speaker 1: in a short period of time, if I turned the

635
00:34:37,800 --> 00:34:39,359
Speaker 1: page and I go, oh, I don't know, we can

636
00:34:39,360 --> 00:34:42,680
Speaker 1: get into like nineteen sixty six. By then, you we

637
00:34:42,760 --> 00:34:44,960
Speaker 1: were able to buy a four twenty seven cubic eng

638
00:34:45,040 --> 00:34:49,160
Speaker 1: engine with four horse power. And that was a lie, right,

639
00:34:49,200 --> 00:34:51,400
Speaker 1: that was underrated because they didn't want to make it

640
00:34:51,480 --> 00:34:54,120
Speaker 1: too much. The insurance companies were having problems at that

641
00:34:54,120 --> 00:34:57,400
Speaker 1: point and it just gets crazy from there. You know,

642
00:34:57,560 --> 00:34:59,600
Speaker 1: great book, the Complete Book of Corvette. We're giving it

643
00:34:59,640 --> 00:35:01,560
Speaker 1: away in a couple of weeks. But the point becomes,

644
00:35:02,080 --> 00:35:04,560
Speaker 1: my how cars have changed. You know. We judge our

645
00:35:04,560 --> 00:35:09,160
Speaker 1: cars today by how fast the electrons move rather than

646
00:35:09,160 --> 00:35:11,400
Speaker 1: the car. We judge our cars today by how quiet

647
00:35:11,440 --> 00:35:13,839
Speaker 1: they are rather than how loud, And we judge our

648
00:35:13,840 --> 00:35:16,239
Speaker 1: cars today by can I get that to go? We'll

649
00:35:16,320 --> 00:35:18,879
Speaker 1: have extra cup coffee cup holders in it because we're

650
00:35:18,880 --> 00:35:21,279
Speaker 1: so worried about drinking our coffee. I don't know different time,

651
00:35:21,360 --> 00:35:23,880
Speaker 1: different periods, just some observations until the next time I'm

652
00:35:23,920 --> 00:35:31,760
Speaker 1: running of the car. Doctor. Mechanics aren't expensive AD licens