WEBVTT - The Franchise Rookie

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<v Speaker 1>To put it simply, what Express does is we help

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<v Speaker 1>people find jobs. Like if someone asked me what I do, Oh,

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<v Speaker 1>I own an employment firm. What's an employment firm? Oh?

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<v Speaker 1>We help people find jobs and we help companies fawn people.

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<v Speaker 1>It really is that easy.

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<v Speaker 2>Welcome to on the job. I'm your host, Avery Thompson,

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<v Speaker 2>and today we're talking with one of Express Employment Professional's

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<v Speaker 2>youngest franchise owners.

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<v Speaker 1>My name is Brian Garvey. I am the franchise owner

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<v Speaker 1>of Express Employment Professionals located in Greensboro, South North Carolina.

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<v Speaker 2>So let's get into it to learn how this young

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<v Speaker 2>whipper snapper has already found himself at the helm. Brian

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<v Speaker 2>Garvey became the owner of his own Express franchise at

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<v Speaker 2>only twenty four years old, an age when most Americans

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<v Speaker 2>are still living with their parents and paying for their

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<v Speaker 2>car in monthly installments. But before you go thinking that

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<v Speaker 2>Brian is just one of those people that come out

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<v Speaker 2>of the womb ready to conquer the world, I'll let

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<v Speaker 2>him dispel that.

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<v Speaker 1>When I first joined the program, I genuinely felt like

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<v Speaker 1>I wasn't ready to become an owner, and I wasn't

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<v Speaker 1>at all, Dear Lord, I was not ready.

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<v Speaker 2>But that feeling of not being ready wasn't new for

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<v Speaker 2>Brian Garvey. In fact, you might even say Brian's whole

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<v Speaker 2>life has been a series of challenges, each forcing him

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<v Speaker 2>to step up his game a little bit more so.

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<v Speaker 1>I grew up in a town called Fairview, Tennessee. It's

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<v Speaker 1>about forty five minutes southwest of Nashville. I think we

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<v Speaker 1>lived on five acres, had some farm animals, you know,

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<v Speaker 1>waking up early, tending to everything.

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<v Speaker 2>Well, Brian began as a farm boy, he didn't stay

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<v Speaker 2>that way. As a recipient of a scholarship. He was

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<v Speaker 2>sent off to a fancy academy over in an affluent town.

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<v Speaker 1>So I got to hang out with a rural very

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<v Speaker 1>nice people and got the sh see their way of life.

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<v Speaker 1>And then I got to go to private school and

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<v Speaker 1>see the Brentwood, Tennessee style of living. And then I

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<v Speaker 1>also got to see the other kids that were on

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<v Speaker 1>financial Leiter scholarship that were Atperod Academy. So I got

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<v Speaker 1>a healthy mix of a little bit of everything.

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<v Speaker 2>That exposure to kids from all walks of life would

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<v Speaker 2>come to serve Brian throughout his life, particularly in his

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<v Speaker 2>current role with Express.

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<v Speaker 1>I feel like it made me uniquely qualified for this

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<v Speaker 1>industry because I can always relate to someone coming into

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<v Speaker 1>my office.

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<v Speaker 2>But there's still a fair bit of years between Brian's

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<v Speaker 2>childhood and his present day at Express, and a good

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<v Speaker 2>chunk of those years were spent playing sports.

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<v Speaker 1>So I played football, basketball, baseball since I could basically walk.

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<v Speaker 2>Eventually, Brian committed himself to football, which he excelled at,

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<v Speaker 2>going so far as to play for the University of Tennessee.

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<v Speaker 2>And I have to admit I never really had much

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<v Speaker 2>sympathy for college athletes until I heard Brian explain what

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<v Speaker 2>it was actually like.

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<v Speaker 1>You are waking up at five, You have a lift

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<v Speaker 1>at six, takes about an hour and a half. Typically,

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<v Speaker 1>you've classed from eight to twelve. After your class at twelve,

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<v Speaker 1>you have to walk over the facility and eat lunch

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<v Speaker 1>because if you don't eat, you're gonna pass out during practice.

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<v Speaker 1>So now it's one o'clock. You just finished eating. You

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<v Speaker 1>have meetings at two thirty. You're watching film for the

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<v Speaker 1>next two hours. Now it's four thirty. You're on the

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<v Speaker 1>field at five. You get off the field at eight.

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<v Speaker 1>You ice bath because you have to have your body

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<v Speaker 1>heel you eat dinner and now it is at nine

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<v Speaker 1>o'clock and you're just getting home. Well, now, yes, some

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<v Speaker 1>homeworks from the other things to do, and that is

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<v Speaker 1>your Monday to.

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<v Speaker 2>Saturday intense, right, But as grueling as those days were,

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<v Speaker 2>they instilled in Brian a relentless work ethic that benefits

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<v Speaker 2>him to this day.

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<v Speaker 1>If you ask any of my teammates about Brian Garby

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<v Speaker 1>as a football player, I want them to say I

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<v Speaker 1>was tough and consistent. I was there every single practice

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<v Speaker 1>and they knew they could count on me, and I

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<v Speaker 1>gave them the same effort every day. And I think

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<v Speaker 1>that's a mentality translates to the business world so well,

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<v Speaker 1>because there are some days you do not want to

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<v Speaker 1>make that shales call, but you do. And the first

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<v Speaker 1>business that Brian got to apply that gridiron grit to

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<v Speaker 1>was the cheesecake factory. My sister had worked there and

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<v Speaker 1>just put in a referral for me. I worked there

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<v Speaker 1>buzzing tables probably four nights a week in between classes,

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<v Speaker 1>and it was actually way easier because I was no

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<v Speaker 1>longer on that six to nine pm schedule, believer or not.

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<v Speaker 1>I was just going to class and working.

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<v Speaker 2>I love the image of this three hundred and fifteen

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<v Speaker 2>pound offensive lineman bussing tables at the cheesecake factory. But

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<v Speaker 2>I wondered if Brian founded a blow to his ego

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<v Speaker 2>to go from playing Division one football to scraping half

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<v Speaker 2>eaten food off plates, and he said not in the least.

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<v Speaker 1>I was happy for an opportunity. I take pride in

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<v Speaker 1>my work, regardless of the work. Someone has to tick

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<v Speaker 1>the trash out of my office, someone needs a sweet mop.

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<v Speaker 1>I have no problem doing that. I feel like as

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<v Speaker 1>soon as you think you are above a task, you'll

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<v Speaker 1>have a root awakening in some way coming around the corner.

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<v Speaker 2>Instead of feeling like the job was beneath him, Brian

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<v Speaker 2>applied the same dedication of bettering himself that he developed

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<v Speaker 2>as an athlete.

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<v Speaker 1>I take pride in learning new things. It's something that

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<v Speaker 1>I feel like everyone needs to be able to do. So.

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<v Speaker 1>When I was working at cheesecake factory learning from a

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<v Speaker 1>single mother, or I was learning from someone who had

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<v Speaker 1>only done serving for fifteen years, I bet they are

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<v Speaker 1>a better served than I am. Let me learn from them.

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<v Speaker 2>When we think of coaches, we think of them as

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<v Speaker 2>these archetypal figures with a clipboard in hand and whistle

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<v Speaker 2>around their neck. But Brian knows that coaches come in

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<v Speaker 2>all forms.

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<v Speaker 1>One compliment that I've been given is I'm resourceful. I

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<v Speaker 1>know who to go to with each type of question.

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<v Speaker 2>So when we come back from the break, Brian seeks

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<v Speaker 2>out some new coaches. In the world of business.

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<v Speaker 3>Looking for a job is lonely, endless, searching phone calls

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<v Speaker 3>that go nowhere, applications that vanish into thin air. What

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<v Speaker 3>if you could link with dozens of local companies who

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<v Speaker 3>are hiring right now with just one connection. That's Express

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<v Speaker 3>Employment Professionals. Find us at expresspros dot com. One connection,

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<v Speaker 3>endless opportunities and no fees ever for job seekers Express

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<v Speaker 3>Employment Professionals expresspros dot Com.

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<v Speaker 2>We're back with Brian Garvey, who, after playing football for

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<v Speaker 2>the University of Tennessee and a stint bussing tables at

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<v Speaker 2>the cheesecake factory, was preparing to go out into the

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<v Speaker 2>professional world with his college degree in hand.

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<v Speaker 1>So I was studying sociology because I was always interested

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<v Speaker 1>in how people think in our society kind of functions.

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<v Speaker 2>But as luck would have it, Brian graduated at the

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<v Speaker 2>height of the COVID nineteen pandemic not exactly the best

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<v Speaker 2>time to be cast out into the workforce.

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<v Speaker 1>So the first job I took out of college was

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<v Speaker 1>cutting down trees in Oak Island, North Carolina. I drove

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<v Speaker 1>a bucket truck, I ran a saw, I was in

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<v Speaker 1>bucket sometimes and we were cleaning up hercane damage.

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<v Speaker 2>In typical Brian Garvey fashion, he applied himself fully to

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<v Speaker 2>the task at hand, whatever needed doing, who was more

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<v Speaker 2>than happy to jump in. And it was a federally

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<v Speaker 2>contract job, so we would work seven to seven, nine

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<v Speaker 2>ten days in a row, then get two days off

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<v Speaker 2>and repeat, repeat, repeat. And while he enjoyed the physicality

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<v Speaker 2>of the work and the relief that provided to the

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<v Speaker 2>communities in need, he knew that it wasn't what he

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<v Speaker 2>wanted to do with his life.

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<v Speaker 1>Once I finished that, I knew I wanted to get

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<v Speaker 1>into business and enterprise. The car Rental Company really had

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<v Speaker 1>good feedback on their management training program, so I applied

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<v Speaker 1>there and got accepted.

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<v Speaker 2>And it was in that training program that Brian starts

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<v Speaker 2>to develop his business skills.

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<v Speaker 1>I started there in November of twenty twenty one and

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<v Speaker 1>quickly learned that.

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<v Speaker 2>I knew I could sell with his ability to chat

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<v Speaker 2>up anyone and everyone, Brian flourished at Enterprise.

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<v Speaker 1>If I tried to get number one of the leader boards,

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<v Speaker 1>typically I could purely I'll take every single ticket I could.

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<v Speaker 2>But despite that early success, he came to the conclusion

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<v Speaker 2>that selling car liability and satellite radios wasn't the contribution

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<v Speaker 2>he wanted to make to the world. What he wanted

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<v Speaker 2>to do was use his sales abilities to help others,

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<v Speaker 2>and he figured the best way he could do that

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<v Speaker 2>was in the staffing field.

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<v Speaker 1>But I wanted to sell something that I believed in

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<v Speaker 1>because it made me more authentic and it made me

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<v Speaker 1>a better shelgep if I actually spoke from who I

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<v Speaker 1>am as a person. And the more I learned about staffing,

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<v Speaker 1>the more I felt called to do it. I could

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<v Speaker 1>help people that maybe wanted to get an opportunity through

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<v Speaker 1>directly to the company, because I could call on their behalf.

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<v Speaker 1>I could get them a dollar extra and pay And

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<v Speaker 1>for a company, a dollar extra means forty dollars a

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<v Speaker 1>week for that associate. That is a tank of gas,

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<v Speaker 1>and that's something that I take pride in.

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<v Speaker 2>So Brian starts casting the nets out, seeing where he

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<v Speaker 2>might be able to get his foot in the staffing door.

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<v Speaker 1>And that's when Jason Patrick, the head of the Emerging

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<v Speaker 1>Entrepreneur program, called me and he said, hey, Express is

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<v Speaker 1>launching a new program.

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<v Speaker 2>And the more Brian listened to what Express was offering,

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<v Speaker 2>the more he liked what he heard.

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<v Speaker 1>Essentially, we want to train you for eighteen months and

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<v Speaker 1>we want to fast check your path to ownership.

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<v Speaker 2>But rarely does an opportunity to come without its set

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<v Speaker 2>of challenges.

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<v Speaker 1>The one caveat was Jason said, Hey, we're going to

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<v Speaker 1>place you with the franchise e that we think is

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<v Speaker 1>best for you, which involves relocation.

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<v Speaker 2>So stepping up would mean Brian would have to move.

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<v Speaker 2>But hey, one of the many benefits of youth is

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<v Speaker 2>that you typically don't have a lot holding you down.

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<v Speaker 1>So I signed up for it. I moved to Morristown, Tennessee,

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<v Speaker 1>where I was trained by Sarah Bowman, Celia Smith, LaToya Miller,

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<v Speaker 1>who is still my developer to this day, and just

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<v Speaker 1>got surrounded by very successful people.

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<v Speaker 2>And after that initial training period, Brian had the opportunity

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<v Speaker 2>to become a franchise owner, which was a thrilling prospect.

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<v Speaker 2>But the whole new level of responsibility, and that's when

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<v Speaker 2>it hit him.

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<v Speaker 1>The most shocking part. I guess you could say to me,

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<v Speaker 1>becoming an owner is understanding that I wasn't ready.

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<v Speaker 2>But if Brian's football career taught him one thing, it

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<v Speaker 2>was that you don't have to face adversity alone. When

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<v Speaker 2>in doubt, you reach out to your coaches and your teammates.

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<v Speaker 1>My lease in my office space was like fifty four pages,

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<v Speaker 1>and the leases I was used to were like a

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<v Speaker 1>page and a half from the apartments I had lived in.

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<v Speaker 1>So I was reading through it and I didn't understand

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<v Speaker 1>most of the words. I reached out to Jason Patrick,

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<v Speaker 1>LaToya Miller and Express HQ asking for guidance on it,

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<v Speaker 1>and sure enough, they all agreed to hop on a

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<v Speaker 1>call with me. Taught me through every single point. And

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<v Speaker 1>that is the number one thing I'd recommend anyone considering

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<v Speaker 1>buying a business is the franchise network within ex is unparalleled.

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<v Speaker 2>Well, he occasionally still reaches out to his fellow franchise

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<v Speaker 2>owners for guidance. Brian is getting more comfortable with his responsibilities,

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<v Speaker 2>and like any good athlete, he's not above a little

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<v Speaker 2>friendly competition to keep things interesting.

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<v Speaker 1>I talk a little smack to other owners, and sometimes

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<v Speaker 1>they like it. Other times they try to beat me back,

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<v Speaker 1>which is something I want because once again, iron sharpens iron.

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<v Speaker 1>If we're all competing with ourselves and the only way

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<v Speaker 1>to win is to help more people find jobs, it

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<v Speaker 1>sounds like an every one wins type of deal to

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<v Speaker 1>me at least.

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<v Speaker 2>Though Brian claims he's fueled by conflict, it's obvious from

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<v Speaker 2>talking to him that he's also driven by something much

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<v Speaker 2>deeper than competition, something he refers to as his why.

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<v Speaker 1>One of my wives is I want to provide a

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<v Speaker 1>better workplace than my internal employees can find elsewhere, and

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<v Speaker 1>I wanted that burden on.

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<v Speaker 2>Me, and beyond being there for his entire employees, Brian

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<v Speaker 2>remains committed to his ultimate responsibility, which is getting people

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<v Speaker 2>out into the workforce.

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<v Speaker 1>I also wanted to ensure that we were going to

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<v Speaker 1>put our associates first, because I truly believe if you

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<v Speaker 1>put the associates first, everything else will fall into place.

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<v Speaker 2>Brian understands just how nerve racking that first day can be,

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<v Speaker 2>because it wasn't that long ago that he was in

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<v Speaker 2>their same shoes.

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<v Speaker 1>I would say that when I first joined cheesecake Factory.

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<v Speaker 1>I was nervous, But being nervous is something I don't

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<v Speaker 1>take for granted because if you're nervous, it means you're

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<v Speaker 1>doing something important and being able to suppress that feeling

0:12:40.600 --> 0:12:42.920
<v Speaker 1>of like the anxiety that comes with the nervousness and

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<v Speaker 1>just use the extra energy and boost it gives you

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<v Speaker 1>as beneficial.

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<v Speaker 2>Despite that belief that a few butterflies in the stomach

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<v Speaker 2>can be a good thing on his associates first day,

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<v Speaker 2>Brian makes sure to be there.

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<v Speaker 1>I meet them at the front door, introduce them, and

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<v Speaker 1>that way they feel better and more bought in to

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<v Speaker 1>express because we put that extra effort in.

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<v Speaker 2>So, Brian, you've benefited from lots of coaching throughout your life.

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<v Speaker 2>Now that you're coming into your own or the tables turning,

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<v Speaker 2>is the player becoming the coach.

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<v Speaker 1>Man? That's a really good question. So I have had

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<v Speaker 1>a lot of coaches, and I apply a lot of

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<v Speaker 1>my leadership to my athletics and explain the why behind

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<v Speaker 1>what we do. We're not doing this to all become millionaires.

0:13:28.920 --> 0:13:31.480
<v Speaker 1>We're doing this because we're helping people. We are helping

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<v Speaker 1>people find jobs. So is the role reversing I hope so,

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<v Speaker 1>and I hope I am as right as often as

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<v Speaker 1>the coaches that will mentoring me my entire life.

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<v Speaker 2>From the job. I'm Avery Thompson.

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<v Speaker 3>Attatatatatastas