WEBVTT - Be your own receptionist 

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<v Speaker 1>When you subscribe to Bloomberg, you will get more than news.

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<v Speaker 1>the Farmer's Dog dot com slash. Let sin conquer your

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<v Speaker 1>New Year's resolutions with the Before Breakfast podcast. In each

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<v Speaker 1>Breakfast on the I Heart Radio app four wherever you

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<v Speaker 1>get your podcasts. Good morning, this is Laura. Welcome to

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<v Speaker 1>the New Corner Office, the podcast where we share strategies

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<v Speaker 1>for thriving in the new world of work, where location

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<v Speaker 1>and ours are more flexible than in the past. Today's

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<v Speaker 1>tip is to be your own receptionist or do other

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<v Speaker 1>frontline work from time to time. If you're in a

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<v Speaker 1>leadership role at your organization, you probably take a broad

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<v Speaker 1>view of your organization's work. You focus on the mission

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<v Speaker 1>you ask about the bottom line, is your market share growing,

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<v Speaker 1>what our employee retention rates? What new competitors have entered

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<v Speaker 1>your space? Questions like these are essential, but sometimes it

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<v Speaker 1>can also be helpful to get down into the weeds

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<v Speaker 1>so you can understand the everyday experiences of your clients

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<v Speaker 1>and customers. One great way to do this is to

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<v Speaker 1>fill in as the receptionist every now and then pick

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<v Speaker 1>up the phone for the mainline at your organization and

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<v Speaker 1>pay attention to what colors have to say. You could

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<v Speaker 1>do the digital equivalent by fielding the queries that come

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<v Speaker 1>into your organization's main inbox. Do you get questions from

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<v Speaker 1>customers about whether your current hours and services are the

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<v Speaker 1>same as usual or whether there have been COVID related adjustments.

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<v Speaker 1>If so, maybe you can make this information easier to

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<v Speaker 1>find on your website or social media. Are concerned clients

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<v Speaker 1>calling or emailing because they haven't yet received a mailing

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<v Speaker 1>they usually get in early December? Maybe that means you

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<v Speaker 1>need to communicate more clearly that you've gone all digital

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<v Speaker 1>this year. Are you getting compliments about a recent webinar

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<v Speaker 1>and inquiries about whether the recording is available for people

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<v Speaker 1>who couldn't attend. That is a great occasion to share

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<v Speaker 1>the positive feedback with the person who put together the

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<v Speaker 1>webinar and talk with the communications team about promoting the

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<v Speaker 1>recording to new audiences. It's easy to assume that as

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<v Speaker 1>a senior leader, your time is best spent far away

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<v Speaker 1>from day to day operations, and that's generally true. But

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<v Speaker 1>by taking a different perspective from time to time, you

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<v Speaker 1>can enjoy a front row seat to see the experiences

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<v Speaker 1>of your customers or clients. By filling in as a

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<v Speaker 1>frontline worker every now and then, or by shadowing a

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<v Speaker 1>frontline worker. You can learn a lot about how your

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<v Speaker 1>organization is serving your customers, and you will definitely get

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<v Speaker 1>ideas for how your organization can do its job even better.

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<v Speaker 1>In the meantime, this is Laura, Thanks for listening, and

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<v Speaker 1>here's the succeeding in the New Corner Office. The New

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<v Speaker 1>Corner Office is a production of I Heart Radio. For

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<v Speaker 1>more podcasts, visit the I Heart Radio app, Apple Podcasts,

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<v Speaker 1>or wherever you get your favorite shows heard. You're playing

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<v Speaker 1>a car. I brought my calculator, Dad, I already used

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<v Speaker 1>Capital one Auto Navigator. I found my car online and

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<v Speaker 1>got pre qualified instantly. Instead of all that. You know,

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<v Speaker 1>those things impact your credit score. Didn't impact my credit score, Dad.

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<v Speaker 1>Now I'm going to the dealership for a test drive

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<v Speaker 1>and to make the purchase. Hmm, sounds too easy. No,

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<v Speaker 1>it's just easy. Capital One. What's in your wallet? Terms

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<v Speaker 1>of conditions apply. Find out more at Capital one dot

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<v Speaker 1>com slash Auto Navigator. What's up? What's Up? This is

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<v Speaker 1>Rabbin Dixon, co host of Reasonably Shady, which has just

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<v Speaker 1>been nominated for an in Double A CP Image Award

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<v Speaker 1>in the Outstanding Arts and Entertainment Podcast category. This is

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<v Speaker 1>so big for Gizelle and I and of course we

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<v Speaker 1>must thank all of our fantastic listeners, but we need

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<v Speaker 1>your help. Visit vote dot in double a CP Image

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<v Speaker 1>Awards dot net to vote for Reasonably Shady. That's vote

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<v Speaker 1>dot in a a CP Image Awards got net. But

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<v Speaker 1>don't wait. Voting closes on February five at nine pm Eastern,

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<v Speaker 1>and make sure to listen to Reasonably Shady every single

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<v Speaker 1>Monday on the Black Effect Podcast Network. Have you ever

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<v Speaker 1>felt depressed about work only to have your dad be like,

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<v Speaker 1>while you're so down? So you told him you hate

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<v Speaker 1>your job and he said, well you better talk yourself

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<v Speaker 1>out of it. And then you thought, I love to talk.

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<v Speaker 1>I could host a podcast. And then you went to

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<v Speaker 1>Speaker from my Heart and started a podcast and got

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<v Speaker 1>good at it, then monetized it, then quit your boring

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<v Speaker 1>job and told your dad thanks for the advice, and

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<v Speaker 1>he was like, well, that's not what I meant, and

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<v Speaker 1>I don't understand the podcast is, but you seem happy,

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<v Speaker 1>So that's great, kiddo. You ever do that, well, you

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<v Speaker 1>could at spreaker dot com. That's sp r e a

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<v Speaker 1>k e R ask your dad. You actually don't