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Speaker 1: New Year's resolutions with the Before Breakfast podcast. In each

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Speaker 1: Breakfast on the I Heart Radio app four wherever you

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Speaker 1: get your podcasts. Good morning, this is Laura. Welcome to

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Speaker 1: the New Corner Office, the podcast where we share strategies

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Speaker 1: for thriving in the new world of work, where location

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Speaker 1: and ours are more flexible than in the past. Today's

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Speaker 1: tip is to be your own receptionist or do other

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Speaker 1: frontline work from time to time. If you're in a

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Speaker 1: leadership role at your organization, you probably take a broad

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Speaker 1: view of your organization's work. You focus on the mission

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Speaker 1: you ask about the bottom line, is your market share growing,

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Speaker 1: what our employee retention rates? What new competitors have entered

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Speaker 1: your space? Questions like these are essential, but sometimes it

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Speaker 1: can also be helpful to get down into the weeds

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Speaker 1: so you can understand the everyday experiences of your clients

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Speaker 1: and customers. One great way to do this is to

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Speaker 1: fill in as the receptionist every now and then pick

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Speaker 1: up the phone for the mainline at your organization and

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Speaker 1: pay attention to what colors have to say. You could

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Speaker 1: do the digital equivalent by fielding the queries that come

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Speaker 1: into your organization's main inbox. Do you get questions from

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Speaker 1: customers about whether your current hours and services are the

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Speaker 1: same as usual or whether there have been COVID related adjustments.

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Speaker 1: If so, maybe you can make this information easier to

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Speaker 1: find on your website or social media. Are concerned clients

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Speaker 1: calling or emailing because they haven't yet received a mailing

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Speaker 1: they usually get in early December? Maybe that means you

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Speaker 1: need to communicate more clearly that you've gone all digital

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Speaker 1: this year. Are you getting compliments about a recent webinar

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Speaker 1: and inquiries about whether the recording is available for people

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Speaker 1: who couldn't attend. That is a great occasion to share

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Speaker 1: the positive feedback with the person who put together the

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Speaker 1: webinar and talk with the communications team about promoting the

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Speaker 1: recording to new audiences. It's easy to assume that as

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Speaker 1: a senior leader, your time is best spent far away

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Speaker 1: from day to day operations, and that's generally true. But

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Speaker 1: by taking a different perspective from time to time, you

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Speaker 1: can enjoy a front row seat to see the experiences

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Speaker 1: of your customers or clients. By filling in as a

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Speaker 1: frontline worker every now and then, or by shadowing a

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Speaker 1: frontline worker. You can learn a lot about how your

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Speaker 1: organization is serving your customers, and you will definitely get

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Speaker 1: ideas for how your organization can do its job even better.

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Speaker 1: In the meantime, this is Laura, Thanks for listening, and

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Speaker 1: here's the succeeding in the New Corner Office. The New

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Speaker 1: Corner Office is a production of I Heart Radio. For

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Speaker 1: more podcasts, visit the I Heart Radio app, Apple Podcasts,

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Speaker 1: or wherever you get your favorite shows heard. You're playing

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Speaker 1: a car. I brought my calculator, Dad, I already used

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Speaker 1: those things impact your credit score. Didn't impact my credit score, Dad.

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Speaker 1: Now I'm going to the dealership for a test drive

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Speaker 1: com slash Auto Navigator. What's up? What's Up? This is

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Speaker 1: Rabbin Dixon, co host of Reasonably Shady, which has just

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Speaker 1: been nominated for an in Double A CP Image Award

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Speaker 1: in the Outstanding Arts and Entertainment Podcast category. This is

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Speaker 1: so big for Gizelle and I and of course we

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Speaker 1: and make sure to listen to Reasonably Shady every single

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Speaker 1: Monday on the Black Effect Podcast Network. Have you ever

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Speaker 1: felt depressed about work only to have your dad be like,

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Speaker 1: k e R ask your dad. You actually don't