1
00:00:00,080 --> 00:00:02,680
Speaker 1: You know the people at customer service who verify your

2
00:00:02,680 --> 00:00:05,400
Speaker 1: information on the phone to make sure it's really you. Yeah,

3
00:00:05,480 --> 00:00:07,720
Speaker 1: well this is not going to be a shocker. But

4
00:00:08,000 --> 00:00:12,280
Speaker 1: they already know everything. It's written down for them right

5
00:00:12,280 --> 00:00:16,079
Speaker 1: there on the screen. Isn't that why they're verifying it? Yeah?

6
00:00:16,120 --> 00:00:18,759
Speaker 1: They might even know stuff about you that you don't

7
00:00:18,760 --> 00:00:24,360
Speaker 1: even know. Wouldn't that be weird, especially if it's embarrassing

8
00:00:24,400 --> 00:00:28,760
Speaker 1: information about your family. I sure hope that doesn't happen

9
00:00:28,840 --> 00:00:35,840
Speaker 1: in your phone? Tap right now? Hello?

10
00:00:36,560 --> 00:00:36,720
Speaker 2: Hi?

11
00:00:36,840 --> 00:00:37,320
Speaker 1: Is this David?

12
00:00:38,600 --> 00:00:39,919
Speaker 2: Yes? This is how can I help you?

13
00:00:40,159 --> 00:00:43,440
Speaker 1: Hi? My name is Scott Scott Schag from medical. I'm

14
00:00:43,440 --> 00:00:46,000
Speaker 1: calling in regards to the email that you send. Oh,

15
00:00:46,120 --> 00:00:47,440
Speaker 1: usually it's some sort of issue.

16
00:00:48,440 --> 00:00:51,680
Speaker 2: Yeah, yeah, no, I got the building.

17
00:00:52,520 --> 00:00:54,360
Speaker 1: Hold on a second. Before we can proceed, I do

18
00:00:54,520 --> 00:00:59,560
Speaker 1: need to verify your identity for security purposes. So, okay,

19
00:00:59,640 --> 00:01:01,480
Speaker 1: tell me how many fingers am I holding up?

20
00:01:04,160 --> 00:01:06,920
Speaker 2: I would how would I possibly know that?

21
00:01:08,959 --> 00:01:13,920
Speaker 1: I'm just kidding. Okay, you were obviously a little bit

22
00:01:13,959 --> 00:01:17,280
Speaker 1: tougher than that. It was two by the way, getting

23
00:01:17,280 --> 00:01:21,160
Speaker 1: you the peace sign. Okay, okay, okay, anyway, Yeah, so

24
00:01:21,240 --> 00:01:24,360
Speaker 1: I do need to verify what is your date of birth.

25
00:01:25,280 --> 00:01:27,400
Speaker 2: It's June third, nineteen.

26
00:01:28,400 --> 00:01:33,160
Speaker 1: Knew it, knew what I knew that. I already knew

27
00:01:33,200 --> 00:01:34,600
Speaker 1: the answer for your date of birth.

28
00:01:35,040 --> 00:01:38,119
Speaker 2: Well, yeah, you were just confirming my information right right.

29
00:01:38,440 --> 00:01:40,319
Speaker 1: Yeah, No, it's just funny that I know these things

30
00:01:40,360 --> 00:01:40,840
Speaker 1: about you.

31
00:01:42,200 --> 00:01:44,280
Speaker 2: Well, I mean, you're like, I know what.

32
00:01:44,240 --> 00:01:46,080
Speaker 1: You're gonna say before you even say them.

33
00:01:47,000 --> 00:01:49,040
Speaker 2: Well, yeah, you're my doctor's office. I filled out all

34
00:01:49,080 --> 00:01:52,600
Speaker 2: the information when I submitted everything for my insurance.

35
00:01:52,640 --> 00:01:54,880
Speaker 1: I bet you wish you could do that, but it's me.

36
00:01:54,960 --> 00:01:55,600
Speaker 1: It's my job.

37
00:01:56,720 --> 00:01:59,400
Speaker 2: I'm I'm I'm happy for you.

38
00:01:59,520 --> 00:02:03,880
Speaker 1: Yeah, great, good job on that one. Next question, please

39
00:02:04,040 --> 00:02:06,040
Speaker 1: verify your home address for me.

40
00:02:06,840 --> 00:02:08,480
Speaker 2: Okay it's one nine eight.

41
00:02:10,280 --> 00:02:11,440
Speaker 1: Yeah, sorry, go ahead.

42
00:02:11,880 --> 00:02:15,160
Speaker 2: So, okay, it's one nine eight home.

43
00:02:21,280 --> 00:02:24,360
Speaker 1: I knew it. I knew that one. Did you hear me?

44
00:02:24,440 --> 00:02:25,560
Speaker 1: We said it at the same time.

45
00:02:27,120 --> 00:02:29,840
Speaker 2: I don't get what you're doing right now, Like what.

46
00:02:29,840 --> 00:02:31,880
Speaker 1: Are you doing verifying your information?

47
00:02:33,280 --> 00:02:35,440
Speaker 2: Right? But to verify it, you wouldn't have to say

48
00:02:35,440 --> 00:02:36,760
Speaker 2: it at the same time as me.

49
00:02:36,960 --> 00:02:40,560
Speaker 1: You just I just like doing things differently. You know,

50
00:02:40,560 --> 00:02:42,760
Speaker 1: I have a certain energy about my job.

51
00:02:42,560 --> 00:02:45,040
Speaker 2: And I mean, this isn't supposed to be a fun time.

52
00:02:45,120 --> 00:02:48,120
Speaker 2: This is just a business call. Picture that my insurance information.

53
00:02:48,560 --> 00:02:51,799
Speaker 1: Oh, mister serious man, Old, this is a business call.

54
00:02:51,919 --> 00:02:53,600
Speaker 1: Oh my medical is so serious.

55
00:02:54,320 --> 00:02:58,600
Speaker 2: Yeah, my medical information is Can I talk to your supervisor?

56
00:02:58,919 --> 00:03:02,880
Speaker 1: You're so close though to being verified. One more question.

57
00:03:02,960 --> 00:03:04,399
Speaker 1: If you get it right, then you're in.

58
00:03:04,800 --> 00:03:06,600
Speaker 2: Look, this is supposed to be a simple fi So

59
00:03:06,680 --> 00:03:08,600
Speaker 2: if you could just ask a question and we can

60
00:03:08,639 --> 00:03:10,520
Speaker 2: get through this, I would very much appreciate it.

61
00:03:10,600 --> 00:03:13,760
Speaker 1: Let's start. I'm gonna put on some music here just

62
00:03:13,760 --> 00:03:17,800
Speaker 1: for dramatic effect. Now please verify it. How many times

63
00:03:18,080 --> 00:03:20,160
Speaker 1: was your mother Michelle married?

64
00:03:20,840 --> 00:03:22,880
Speaker 2: What is going on? Why are you playing music?

65
00:03:23,000 --> 00:03:24,560
Speaker 1: Well, this is my job and I do it well,

66
00:03:24,600 --> 00:03:27,520
Speaker 1: so please just answer the question. How many times was

67
00:03:27,520 --> 00:03:28,720
Speaker 1: your mom married?

68
00:03:29,400 --> 00:03:34,280
Speaker 2: This is ridiculous. I don't understand why you would need that.

69
00:03:35,280 --> 00:03:37,360
Speaker 1: The answer medical records.

70
00:03:37,400 --> 00:03:39,960
Speaker 2: But the answer, if you really need it, is once.

71
00:03:40,080 --> 00:03:42,320
Speaker 2: My mother has been married one.

72
00:03:44,640 --> 00:03:48,960
Speaker 1: I'm sorry, she was actually married in nineteen seventy nine

73
00:03:49,000 --> 00:03:53,040
Speaker 1: to a man named Sam Lebau before your father. What

74
00:03:53,320 --> 00:03:54,080
Speaker 1: that's twice?

75
00:03:54,760 --> 00:03:58,040
Speaker 2: Both? My mother has only been married once. And this

76
00:03:58,160 --> 00:04:01,240
Speaker 2: has nothing to do with me getting an my medical record.

77
00:04:01,520 --> 00:04:03,240
Speaker 1: You know what I do want to give you a

78
00:04:03,240 --> 00:04:04,640
Speaker 1: break though. I know I've been a little bit extra

79
00:04:04,720 --> 00:04:07,200
Speaker 1: with you. You do seem kind of angry. I'm just

80
00:04:07,200 --> 00:04:08,600
Speaker 1: gonna go ahead and verify you.

81
00:04:08,960 --> 00:04:11,800
Speaker 2: I don't want to be verified by you. You're okay, Look,

82
00:04:11,880 --> 00:04:12,720
Speaker 2: you're crazy.

83
00:04:12,920 --> 00:04:15,000
Speaker 1: I just I feel bad. I know I put you

84
00:04:15,040 --> 00:04:17,160
Speaker 1: through a lot there. I feel like I can trust you.

85
00:04:17,560 --> 00:04:19,320
Speaker 1: Just go ahead and tell me. What's your question? How

86
00:04:19,320 --> 00:04:19,960
Speaker 1: can I help you?

87
00:04:20,440 --> 00:04:23,760
Speaker 2: I just want to get my insurance information added onto

88
00:04:23,800 --> 00:04:24,239
Speaker 2: my bill.

89
00:04:24,400 --> 00:04:27,560
Speaker 1: Oh you know what, I'm so sorry. I can't actually

90
00:04:27,600 --> 00:04:29,440
Speaker 1: help you with that. I'll have to transfer you to

91
00:04:29,480 --> 00:04:30,359
Speaker 1: another department.

92
00:04:30,680 --> 00:04:33,440
Speaker 2: Were you kidding me? I went through all of that

93
00:04:33,560 --> 00:04:35,200
Speaker 2: and you're not even the break I can help me.

94
00:04:35,400 --> 00:04:37,400
Speaker 1: I don't deal with billing. We'll have to pass you

95
00:04:37,440 --> 00:04:39,400
Speaker 1: on to somebody else, and don't have to verify you.

96
00:04:39,480 --> 00:04:43,640
Speaker 1: I just mainly deal with prank phone calls. What yeah,

97
00:04:43,680 --> 00:04:46,760
Speaker 1: I mean this call that was set up by your sister, Jordan,

98
00:04:48,120 --> 00:04:53,760
Speaker 1: Are you joking? Joking? Because my name is Jeff, I

99
00:04:53,800 --> 00:04:58,560
Speaker 1: am going to Your sister told us that you came

100
00:04:58,600 --> 00:05:01,239
Speaker 1: to a complaining about some issue with your medical bill recently.

101
00:05:01,560 --> 00:05:03,200
Speaker 1: She thought we could use it to mess with you.

102
00:05:03,520 --> 00:05:06,560
Speaker 2: That whole information about my mom being married twice. Like,

103
00:05:07,279 --> 00:05:08,880
Speaker 2: I was like, is this real? Yeah?

104
00:05:08,880 --> 00:05:13,200
Speaker 1: She actually was. Sam Lebaux was his name. Excellent lover,

105
00:05:14,480 --> 00:05:17,680
Speaker 1: What I'm joking? Your sister really likes to screw with you.

106
00:05:18,240 --> 00:05:19,159
Speaker 1: Oh my god.

107
00:05:21,200 --> 00:05:24,120
Speaker 2: The week up every morning was phone taps weekday mornings

108
00:05:24,120 --> 00:05:27,560
Speaker 2: on the twenties Brooke and Jeffrey in the morning