1 00:00:02,720 --> 00:00:13,960 Speaker 1: Bloomberg Audio Studios, Podcasts, Radio News. 2 00:00:18,360 --> 00:00:21,760 Speaker 2: Hello and welcome to another episode of the Odd Lots Podcast. 3 00:00:21,800 --> 00:00:24,119 Speaker 3: I'm Joe Wisenthal and I'm Tracy Alloway. 4 00:00:24,480 --> 00:00:27,520 Speaker 2: So, Tracy, one of the motifs I guess of some 5 00:00:27,600 --> 00:00:30,040 Speaker 2: of our recent convers chief is it's a good word, 6 00:00:30,120 --> 00:00:32,159 Speaker 2: isn't it? Thank you? One of the motifs of some 7 00:00:32,200 --> 00:00:35,760 Speaker 2: of our recent conversations. And also, I guess one of 8 00:00:35,800 --> 00:00:38,680 Speaker 2: the mega trends of our time is this idea of 9 00:00:38,760 --> 00:00:43,680 Speaker 2: just like scale as a competitive advantage, size returns to size, 10 00:00:43,800 --> 00:00:46,640 Speaker 2: returns to scale, the ability of someone to pick up 11 00:00:46,640 --> 00:00:48,000 Speaker 2: a phone and say I need a lot of money 12 00:00:48,080 --> 00:00:52,320 Speaker 2: right now, and the advantage that accrues to financial players. 13 00:00:52,920 --> 00:00:54,880 Speaker 2: It's we see it across a lot of sectors, but 14 00:00:54,920 --> 00:00:58,320 Speaker 2: it really it stands out a lot in our finance conversations. 15 00:00:58,360 --> 00:01:01,000 Speaker 3: It feels good to be big, yeah, business, right Like, 16 00:01:01,040 --> 00:01:03,720 Speaker 3: once you get big, you have all this competitive advantage 17 00:01:03,720 --> 00:01:06,399 Speaker 3: that allows you to get bigger. The place where this 18 00:01:06,520 --> 00:01:10,120 Speaker 3: is most noticeable, I would argue, and it's been this 19 00:01:10,200 --> 00:01:13,039 Speaker 3: way for a while, is the banking industry, right like, Yeah, 20 00:01:13,080 --> 00:01:17,120 Speaker 3: the long run trend among US banks is the big 21 00:01:17,160 --> 00:01:19,759 Speaker 3: get bigger, And we've all seen those charts of like 22 00:01:20,120 --> 00:01:23,280 Speaker 3: all the little banks that compose Bank of America or 23 00:01:23,319 --> 00:01:25,760 Speaker 3: a JP Morgan. I love those charts, but I do too, 24 00:01:26,280 --> 00:01:29,560 Speaker 3: and that's the direction the industry seems to be heading right, right. 25 00:01:29,640 --> 00:01:32,160 Speaker 2: It's so interesting to me to like to think about 26 00:01:32,160 --> 00:01:34,920 Speaker 2: like these analogs with tech, because it's the same in tech, 27 00:01:35,000 --> 00:01:37,000 Speaker 2: right if you look at big tech and we talk 28 00:01:37,040 --> 00:01:40,360 Speaker 2: about the mag seven, et cetera, they really outperformed middle 29 00:01:40,400 --> 00:01:43,240 Speaker 2: tech or small tech. It's truly incredible, and we have 30 00:01:43,360 --> 00:01:46,480 Speaker 2: intuitive reasons for understanding of that network effect locking and 31 00:01:46,520 --> 00:01:49,360 Speaker 2: so forth. And it's so fascinating that some of our 32 00:01:49,440 --> 00:01:51,200 Speaker 2: story that we tell in tech must be a little 33 00:01:51,200 --> 00:01:55,200 Speaker 2: bit insufficient because we see the same story replicated as 34 00:01:55,240 --> 00:01:58,160 Speaker 2: we're talking about with banks. And with banks it seems 35 00:01:58,200 --> 00:02:00,840 Speaker 2: to be a couple fold as like one is balance 36 00:02:00,880 --> 00:02:04,480 Speaker 2: sheet capacity, right and the ability to do big deals 37 00:02:04,480 --> 00:02:06,880 Speaker 2: of so forth, And then of course there's the other thing, 38 00:02:06,920 --> 00:02:09,320 Speaker 2: which is just like the sort of the menu of 39 00:02:09,360 --> 00:02:11,639 Speaker 2: services that you can offer a client if you're a 40 00:02:11,680 --> 00:02:12,440 Speaker 2: big bank. 41 00:02:12,720 --> 00:02:15,399 Speaker 3: Right, and also just the fact that you have well 42 00:02:15,720 --> 00:02:17,560 Speaker 3: balance sheet, You have a lot of money, so if 43 00:02:17,560 --> 00:02:20,280 Speaker 3: a juicy deal comes up, you can deploy it quite 44 00:02:20,360 --> 00:02:23,799 Speaker 3: quickly and you get like first DIBs on issuance, which 45 00:02:23,840 --> 00:02:25,919 Speaker 3: has been good in the recent credit market. 46 00:02:26,240 --> 00:02:29,160 Speaker 2: So we haven't done like a ton of pure banking episodes, 47 00:02:29,200 --> 00:02:31,640 Speaker 2: although we've done some, but you know, we did the most, 48 00:02:31,680 --> 00:02:35,440 Speaker 2: probably right in the wake of a Silicon Valley bank obviously, 49 00:02:35,480 --> 00:02:37,520 Speaker 2: and we talked about like the challenges of some of 50 00:02:37,560 --> 00:02:41,160 Speaker 2: the community banks or the sort of smaller regional banks, 51 00:02:41,160 --> 00:02:43,919 Speaker 2: et cetera. And then we know, like the huge scale 52 00:02:44,000 --> 00:02:46,200 Speaker 2: like the JP Morgans of the world, but also like 53 00:02:46,440 --> 00:02:48,680 Speaker 2: what about the banks like just sort of like sub 54 00:02:48,760 --> 00:02:51,440 Speaker 2: JP Morgan scale, not necessarily. 55 00:02:50,960 --> 00:02:52,880 Speaker 3: Super regionals, I believe they're called. 56 00:02:52,840 --> 00:02:57,560 Speaker 2: Super regionals, interesting perspectives of their own and so and 57 00:02:57,600 --> 00:02:59,680 Speaker 2: I've always said I love talking to bankers, people who 58 00:02:59,720 --> 00:03:02,919 Speaker 2: unders and how banking works, just like I think they're 59 00:03:03,000 --> 00:03:05,440 Speaker 2: usually some of are our most interesting guests. 60 00:03:05,440 --> 00:03:08,640 Speaker 3: Have you looked at the KBW Bank Index, by the way. 61 00:03:09,040 --> 00:03:11,560 Speaker 2: Not today, actually not in a few days or maybe 62 00:03:11,600 --> 00:03:13,760 Speaker 2: not in a few days. Yeah, what has it been doing? 63 00:03:14,200 --> 00:03:16,280 Speaker 3: It's up quite a lot. In fact, I think over 64 00:03:16,280 --> 00:03:18,880 Speaker 3: the past twelve months it's outperformed the S and P five hundred. 65 00:03:19,000 --> 00:03:21,200 Speaker 3: So that kind of tells you how people feel about 66 00:03:21,240 --> 00:03:23,400 Speaker 3: banks and bank regulation at the mater. 67 00:03:23,480 --> 00:03:26,080 Speaker 2: Absolutely right. One of the things when Trump wan is 68 00:03:26,120 --> 00:03:28,160 Speaker 2: the sort of like the deregulation trade, and that was 69 00:03:28,240 --> 00:03:31,639 Speaker 2: one element and arguably, I would say in finance, by 70 00:03:31,680 --> 00:03:35,280 Speaker 2: and large, though ten percent credit card caps does not 71 00:03:35,480 --> 00:03:38,120 Speaker 2: stream deregulation, I would say that's one of the areas 72 00:03:38,120 --> 00:03:40,720 Speaker 2: in which the expectations of Wall Street have actually been 73 00:03:41,000 --> 00:03:44,240 Speaker 2: met by and large by this administration. Anyway, I'm very 74 00:03:44,240 --> 00:03:47,240 Speaker 2: excited to say we really do have the perfect guests 75 00:03:47,280 --> 00:03:49,960 Speaker 2: to talk about the banking world. In twenty twenty six. 76 00:03:50,240 --> 00:03:52,400 Speaker 2: We're going to be speaking with Bill Demchak, CEO of 77 00:03:52,440 --> 00:03:55,200 Speaker 2: P and C Financial, which is the sixth biggest bank 78 00:03:55,200 --> 00:03:58,000 Speaker 2: in the country. I guess a super regional. So Bill, 79 00:03:58,120 --> 00:03:59,960 Speaker 2: thank you so much for coming on out lots. 80 00:04:00,200 --> 00:04:02,320 Speaker 4: It's it's great to be here. But I'm going to correct. 81 00:04:02,560 --> 00:04:04,600 Speaker 2: We're a national bank, national bank. 82 00:04:04,680 --> 00:04:05,120 Speaker 1: Yeah. 83 00:04:05,160 --> 00:04:07,960 Speaker 2: Why did I say super regional? Were you once there? 84 00:04:09,080 --> 00:04:09,280 Speaker 3: Yeah? 85 00:04:09,400 --> 00:04:11,880 Speaker 4: Because we have the megabanks and people don't know what 86 00:04:11,920 --> 00:04:14,160 Speaker 4: to call somebody like us, But yeah, we're in. 87 00:04:14,240 --> 00:04:17,160 Speaker 3: I always thought super regional was just like that category 88 00:04:17,279 --> 00:04:18,520 Speaker 3: below the mega. 89 00:04:18,320 --> 00:04:20,760 Speaker 4: But I mean a regional bank is a bank that 90 00:04:20,800 --> 00:04:23,279 Speaker 4: operates in a region. Okay, right, we're across the country 91 00:04:23,360 --> 00:04:26,720 Speaker 4: and the largest msas. We're in every state. So we're 92 00:04:26,880 --> 00:04:30,480 Speaker 4: just you know, one sixth the size of a JP. 93 00:04:30,320 --> 00:04:33,240 Speaker 2: Morgan, got it. But we're still a national bank actullent. Well, 94 00:04:33,279 --> 00:04:35,599 Speaker 2: since we're just in the since we're in the correcting 95 00:04:35,640 --> 00:04:39,479 Speaker 2: the record phase of the conversation. I'm certainly familiar with 96 00:04:39,560 --> 00:04:41,880 Speaker 2: the P and C brand. You see it on things elsewhere, 97 00:04:41,920 --> 00:04:44,760 Speaker 2: probably like a stadium somewhere or is there a stadium somewhere? 98 00:04:45,240 --> 00:04:48,719 Speaker 4: Uh, we have a P and C park for the Pirates. 99 00:04:48,400 --> 00:04:49,039 Speaker 2: PNC Park. 100 00:04:49,080 --> 00:04:49,560 Speaker 1: So there you go. 101 00:04:50,279 --> 00:04:51,960 Speaker 2: But what do you just give us the big over, Like, 102 00:04:52,000 --> 00:04:53,920 Speaker 2: what is PNC financial? 103 00:04:54,400 --> 00:04:56,800 Speaker 4: We are a traditional bank. We used to call it 104 00:04:56,839 --> 00:04:59,719 Speaker 4: main street bank. Maybe that fits, maybe it doesn't, but 105 00:05:00,080 --> 00:05:03,200 Speaker 4: you know, we help people save, We lend money, we 106 00:05:03,240 --> 00:05:07,520 Speaker 4: do investments, we move money through payments. We're a bank 107 00:05:07,560 --> 00:05:10,160 Speaker 4: that aspires to be you know, coast to coasts with 108 00:05:10,320 --> 00:05:15,880 Speaker 4: a retail presence. As retail share consolidates in the US, 109 00:05:16,400 --> 00:05:19,320 Speaker 4: you know, our sweet spot is larger middle market, smaller, 110 00:05:19,400 --> 00:05:23,560 Speaker 4: large corporate. But of course we do commercial and business banking. 111 00:05:23,960 --> 00:05:27,560 Speaker 4: We're active in the capital markets across basically every product, 112 00:05:27,560 --> 00:05:30,760 Speaker 4: but new equity issuance, but more of a traditional bank. 113 00:05:30,800 --> 00:05:32,840 Speaker 4: So when we talk about sk you were talking about 114 00:05:32,839 --> 00:05:35,440 Speaker 4: scaling your intro think at JP Morgan, they've got to 115 00:05:35,520 --> 00:05:39,440 Speaker 4: be in fifty countries, you know, they're in multiple lines 116 00:05:39,440 --> 00:05:44,280 Speaker 4: of business beyond traditional banking. We have scale and what 117 00:05:44,320 --> 00:05:46,839 Speaker 4: we want to do. So there's scale and the things 118 00:05:46,880 --> 00:05:52,760 Speaker 4: you choose to attack versus scale just measuring balance sheet size. 119 00:05:52,839 --> 00:05:53,560 Speaker 1: Got it. 120 00:05:53,640 --> 00:05:56,680 Speaker 3: You have been growing though you made an acquisition recently. 121 00:05:57,160 --> 00:06:01,520 Speaker 3: First Bank. Is the ambition to be, you know, as 122 00:06:01,560 --> 00:06:04,880 Speaker 3: big as some of the jesups, like the national giants. 123 00:06:04,920 --> 00:06:09,080 Speaker 4: Let's say, the ambition isn't about size, the ambition is 124 00:06:09,160 --> 00:06:12,120 Speaker 4: about being relevant. So one of the things going on 125 00:06:12,320 --> 00:06:16,000 Speaker 4: backdrop to the US market in particular is there has 126 00:06:16,120 --> 00:06:19,400 Speaker 4: been consolidation and retail share and banking, you know, ever 127 00:06:19,440 --> 00:06:22,920 Speaker 4: since they got rid of interstate banking laws. That continues 128 00:06:22,960 --> 00:06:26,960 Speaker 4: a pace with the megabanks largely winning at the expense 129 00:06:27,000 --> 00:06:29,680 Speaker 4: of the very small banks. And so at some point 130 00:06:29,920 --> 00:06:32,919 Speaker 4: in the not too distant future, I suspect that there's 131 00:06:32,960 --> 00:06:35,840 Speaker 4: going to be five or six players who control retail 132 00:06:35,880 --> 00:06:36,479 Speaker 4: in the US. 133 00:06:36,600 --> 00:06:37,560 Speaker 3: The Canada model. 134 00:06:37,920 --> 00:06:42,800 Speaker 4: Yeah, and our aspiration and we're on pace to do it, 135 00:06:42,839 --> 00:06:44,160 Speaker 4: and we think we can do it. Is to be 136 00:06:44,200 --> 00:06:47,240 Speaker 4: one of those five or six banks. What size that 137 00:06:47,360 --> 00:06:50,200 Speaker 4: leads to? I don't care. You just need to be 138 00:06:50,440 --> 00:06:54,960 Speaker 4: relevant to consumers everywhere in the country and you shouldn't 139 00:06:54,960 --> 00:06:58,000 Speaker 4: be disadvantaged because you don't have presence in a particular market. 140 00:06:58,760 --> 00:07:02,040 Speaker 2: Well, maybe we should just answer the really simple question. 141 00:07:02,160 --> 00:07:06,880 Speaker 2: It's like, how would you articulate why the really big 142 00:07:06,920 --> 00:07:10,200 Speaker 2: banks continue to win share of the retail market. I 143 00:07:10,200 --> 00:07:12,840 Speaker 2: could come up with some answer, but what's the real 144 00:07:12,840 --> 00:07:14,360 Speaker 2: How would you describe it? 145 00:07:14,360 --> 00:07:17,640 Speaker 4: It's ubiquitous market presence. You know, once you get over 146 00:07:17,720 --> 00:07:21,600 Speaker 4: seven percent branch density in a particular market, you tend 147 00:07:21,680 --> 00:07:26,440 Speaker 4: to outperform under the assumption you have an okay reputation 148 00:07:26,600 --> 00:07:29,200 Speaker 4: in decent products. You know that you don't have to 149 00:07:29,240 --> 00:07:31,360 Speaker 4: have the best, but you have to have the menu 150 00:07:31,720 --> 00:07:35,960 Speaker 4: of all the digital applications, digital signature, branches in the 151 00:07:36,040 --> 00:07:38,840 Speaker 4: right place, you know, electronic transfer, all the things you 152 00:07:39,160 --> 00:07:41,720 Speaker 4: come to expect from the bank. You guys probably bank it. 153 00:07:42,000 --> 00:07:44,680 Speaker 4: You get there and you grow. And if you think 154 00:07:44,720 --> 00:07:48,000 Speaker 4: about that definition, there's only three or four banks today, 155 00:07:48,920 --> 00:07:53,480 Speaker 4: actually only two that fit that definition and be of 156 00:07:53,520 --> 00:07:57,760 Speaker 4: a now Wells, you know, has the potential, you know, 157 00:07:57,760 --> 00:07:59,280 Speaker 4: now that they've gotten rid of the asset cap and 158 00:07:59,320 --> 00:08:02,040 Speaker 4: so forth tinue to grow. And then you have some 159 00:08:02,120 --> 00:08:04,280 Speaker 4: aspirins who'd like to get in there. We're clearly one 160 00:08:04,280 --> 00:08:06,320 Speaker 4: of those and one of the one of the people 161 00:08:06,360 --> 00:08:10,000 Speaker 4: who's been after this game, probably longer than most. 162 00:08:10,320 --> 00:08:12,559 Speaker 2: Just sorry, what was the metric that you sayd seven 163 00:08:12,600 --> 00:08:13,760 Speaker 2: percent branch density? 164 00:08:13,800 --> 00:08:14,080 Speaker 1: What is that? 165 00:08:14,520 --> 00:08:18,520 Speaker 4: Yeah? So, by the way, we use seven percent. Other 166 00:08:18,560 --> 00:08:20,600 Speaker 4: banks will talk about eight. But at somewhere around there, 167 00:08:20,640 --> 00:08:23,360 Speaker 4: you get to a place where if you have presence 168 00:08:23,400 --> 00:08:26,560 Speaker 4: in a market seven or eight percent of the share 169 00:08:27,160 --> 00:08:31,920 Speaker 4: of just physical presence with decent products, you control a 170 00:08:32,040 --> 00:08:35,800 Speaker 4: disproportionate share of the actual deposits and economics coming out 171 00:08:35,840 --> 00:08:36,440 Speaker 4: of that market. 172 00:08:36,520 --> 00:08:39,800 Speaker 3: So I'm actually surprised to hear that because the story, 173 00:08:40,200 --> 00:08:43,880 Speaker 3: you know, that's dominated since the financial crisis has basically 174 00:08:43,920 --> 00:08:46,560 Speaker 3: been that physical branches don't matter that much. 175 00:08:46,720 --> 00:08:51,679 Speaker 4: Yeah, so you've seen across the US, you know, netclosures 176 00:08:51,679 --> 00:08:55,240 Speaker 4: of branches is off the charts relative to new builds. 177 00:08:55,720 --> 00:08:58,640 Speaker 4: But what you see behind the scenes is somebody like 178 00:08:58,720 --> 00:09:01,160 Speaker 4: P and C. Where we are if you think about 179 00:09:01,160 --> 00:09:03,959 Speaker 4: our very dense markets where we've been for one hundred 180 00:09:04,000 --> 00:09:07,040 Speaker 4: and sixty five years. We're thinning those branches because you 181 00:09:07,080 --> 00:09:11,400 Speaker 4: don't need as much. But we're building aggressively in Houston 182 00:09:11,480 --> 00:09:14,280 Speaker 4: and Dallas and Miami. We were building in Denver till 183 00:09:14,320 --> 00:09:17,520 Speaker 4: we bought First Bank. So going to all these growing 184 00:09:17,559 --> 00:09:19,319 Speaker 4: markets where the population's moving. 185 00:09:20,040 --> 00:09:23,160 Speaker 2: Man, it just occurred to me, I already after we 186 00:09:23,240 --> 00:09:25,640 Speaker 2: do this episode, I want to follow up and like 187 00:09:25,920 --> 00:09:29,200 Speaker 2: do an interview with like whoever your main person doing 188 00:09:29,240 --> 00:09:32,000 Speaker 2: site selection is, because we've done episodes on like oh 189 00:09:32,160 --> 00:09:35,600 Speaker 2: we have killed drive through site selection, grocery store site selection. 190 00:09:35,760 --> 00:09:38,120 Speaker 4: We have a great team. We're building by the way, 191 00:09:38,160 --> 00:09:40,480 Speaker 4: you know, we've announced we're building three hundred branches in 192 00:09:40,520 --> 00:09:43,840 Speaker 4: these new markets and as an aside, once we knock 193 00:09:43,880 --> 00:09:46,000 Speaker 4: a hundred off, well at another hundred, so it's going 194 00:09:46,040 --> 00:09:48,560 Speaker 4: to keep going. We're probably one thousand short of where 195 00:09:48,559 --> 00:09:50,240 Speaker 4: we ultimately want to be, but we don't have to 196 00:09:50,240 --> 00:09:53,960 Speaker 4: be there tomorrow. But just building one hundred branches a 197 00:09:54,040 --> 00:09:57,240 Speaker 4: year is a massive exercise on site selection. 198 00:09:57,360 --> 00:09:58,959 Speaker 3: You're a construction company. 199 00:09:59,000 --> 00:10:02,880 Speaker 4: Yes, I mean exactly right, So you need to pick 200 00:10:02,920 --> 00:10:05,480 Speaker 4: the right location. You need to choose whether you're going 201 00:10:05,559 --> 00:10:06,800 Speaker 4: to do a drive through, or you're going to be 202 00:10:06,840 --> 00:10:09,800 Speaker 4: at the end of some shopping something where you're kind 203 00:10:09,800 --> 00:10:12,800 Speaker 4: of an end add on to a new development. The 204 00:10:12,880 --> 00:10:15,720 Speaker 4: physical You know, we have preset designs, so we know 205 00:10:15,760 --> 00:10:17,880 Speaker 4: what we're building, but you still need a contractor you 206 00:10:17,920 --> 00:10:20,240 Speaker 4: need somebody running at the physical plant that you move 207 00:10:20,280 --> 00:10:20,920 Speaker 4: into the branch. 208 00:10:21,160 --> 00:10:22,000 Speaker 2: We have pods. 209 00:10:22,040 --> 00:10:25,640 Speaker 4: Now, new branch opens, truck with a pod shows up 210 00:10:25,679 --> 00:10:29,600 Speaker 4: and everything that that branch needs to run, from computers 211 00:10:30,280 --> 00:10:33,480 Speaker 4: to paper to pens, is in a pod. Just deliver 212 00:10:33,520 --> 00:10:35,120 Speaker 4: it right into the branch, which is what we're going 213 00:10:35,160 --> 00:10:36,880 Speaker 4: to do when we do the first bank conversion. 214 00:10:36,880 --> 00:10:55,839 Speaker 3: It's in a side that's really interesting. Yeah, let's talk 215 00:10:55,840 --> 00:10:59,400 Speaker 3: about bank regulation because I think this is yeah, very fun. 216 00:11:00,000 --> 00:11:04,000 Speaker 3: This is part of the consolidation story, I think is 217 00:11:04,000 --> 00:11:08,360 Speaker 3: that even though post financial crisis there was more focus 218 00:11:08,400 --> 00:11:12,079 Speaker 3: on the significant banks, the gesips, at the same time 219 00:11:12,440 --> 00:11:16,439 Speaker 3: those gesips seem to have benefited from some of the regulation. 220 00:11:16,960 --> 00:11:18,360 Speaker 3: Is that how you would characterize it. 221 00:11:18,559 --> 00:11:21,680 Speaker 4: I don't know that they know they benefited from regulation 222 00:11:21,800 --> 00:11:25,680 Speaker 4: and to carry extra capital. They clearly, you know, in 223 00:11:25,840 --> 00:11:28,720 Speaker 4: times of crisis, have done better than the broad swath 224 00:11:28,800 --> 00:11:31,080 Speaker 4: of smaller banks. As we saw with Silicon Valley and 225 00:11:31,160 --> 00:11:35,000 Speaker 4: some others, but they were sort of walled off from competitors. So, 226 00:11:35,720 --> 00:11:38,520 Speaker 4: you know, I've talked for years about just the need 227 00:11:38,559 --> 00:11:41,120 Speaker 4: to be able to compete. Some of that competition comes 228 00:11:41,120 --> 00:11:42,840 Speaker 4: from M and A. Some of it just needs to 229 00:11:43,160 --> 00:11:47,680 Speaker 4: know the ability to do certain activities, and in theory, 230 00:11:47,720 --> 00:11:50,160 Speaker 4: now we're in an environment where it's easier to do that, 231 00:11:50,240 --> 00:11:53,520 Speaker 4: and I think practically that's probably true. Although I would 232 00:11:53,600 --> 00:11:56,360 Speaker 4: tell you I think we could have done large deals 233 00:11:56,360 --> 00:12:00,600 Speaker 4: had we chosen to back during the Biden administration. I 234 00:12:00,640 --> 00:12:03,680 Speaker 4: think people tend like one of the sound bites that 235 00:12:03,679 --> 00:12:06,080 Speaker 4: comes out of regulators is good deals are okay. Bad 236 00:12:06,120 --> 00:12:08,080 Speaker 4: deals aren't, but they won't tell you what a bad 237 00:12:08,120 --> 00:12:11,200 Speaker 4: deal is. But a good deal is typically when you 238 00:12:11,280 --> 00:12:15,640 Speaker 4: have one good bank, somebody's in charge, you have technology 239 00:12:15,800 --> 00:12:18,959 Speaker 4: that can actually absorb the other bank, and you can 240 00:12:19,000 --> 00:12:21,839 Speaker 4: protect consumers and so and so forth. Those could have 241 00:12:21,840 --> 00:12:23,439 Speaker 4: gotten done in the last administration. 242 00:12:23,800 --> 00:12:26,840 Speaker 2: That's interesting. Well, let's talk about more about your philosophy 243 00:12:27,080 --> 00:12:31,520 Speaker 2: of M and A, because so your stock has done 244 00:12:31,640 --> 00:12:34,760 Speaker 2: very well. That it is for a while, especially in 245 00:12:35,000 --> 00:12:38,120 Speaker 2: the last year up until recently, had been underperforming. Some 246 00:12:38,160 --> 00:12:41,080 Speaker 2: of the other banks and your quote is like everyone 247 00:12:41,120 --> 00:12:43,920 Speaker 2: thinks we're going to do something non exact quote but 248 00:12:44,080 --> 00:12:45,240 Speaker 2: like something, why does. 249 00:12:45,120 --> 00:12:46,880 Speaker 4: Ever the whole world's bad and I'm stupid? 250 00:12:46,960 --> 00:12:51,240 Speaker 2: Yeah right, but so like, but then how do you grow? 251 00:12:51,520 --> 00:12:54,040 Speaker 2: So okay, all the market they want to pay off 252 00:12:54,040 --> 00:12:55,800 Speaker 2: the business stock because they think that you're going to. 253 00:12:56,080 --> 00:12:59,240 Speaker 4: This isn't this isn't this isn't complex. We'll just start 254 00:12:59,280 --> 00:12:59,920 Speaker 4: with the basic. 255 00:13:00,120 --> 00:13:00,600 Speaker 2: Ye, all right. 256 00:13:00,840 --> 00:13:06,320 Speaker 4: Last year we outperformed I think everybody, including JP Morgan 257 00:13:06,360 --> 00:13:09,760 Speaker 4: and top line revenue growth and EPs, PP and R 258 00:13:09,840 --> 00:13:15,480 Speaker 4: growth with PP and R sorry to go, no pre 259 00:13:15,720 --> 00:13:20,760 Speaker 4: provision net revenue, okay, fantastic. Here we set records in 260 00:13:20,800 --> 00:13:25,040 Speaker 4: new client acquisition, revenue growth, expense controlled, great, new tech 261 00:13:25,120 --> 00:13:28,160 Speaker 4: role out on stuff, and we underperformed. Part of the 262 00:13:28,200 --> 00:13:34,080 Speaker 4: backdrop of that was the megabanks outperformed as people correctly 263 00:13:34,120 --> 00:13:36,520 Speaker 4: thought regulation was going to drop and they could return 264 00:13:36,559 --> 00:13:39,520 Speaker 4: more capital than they historically had. So take that bucket. 265 00:13:39,880 --> 00:13:42,080 Speaker 4: They're doing great because they have all this capital and 266 00:13:42,120 --> 00:13:45,240 Speaker 4: they're free to do whatever they want to. Smaller banks 267 00:13:45,440 --> 00:13:48,480 Speaker 4: went up in value because you know, people like Bill 268 00:13:48,520 --> 00:13:50,960 Speaker 4: Demcheck with a big mouth, said there's going to be consolidation. 269 00:13:51,080 --> 00:13:53,280 Speaker 4: So everybody's going to buy them, so they go up 270 00:13:53,280 --> 00:13:56,520 Speaker 4: in value. And because we are a likely acquirer, given 271 00:13:56,559 --> 00:14:01,160 Speaker 4: our historical performance and being good at integration, we get crushed. 272 00:14:01,360 --> 00:14:04,200 Speaker 2: Did you get penalized from the perception of a more 273 00:14:04,320 --> 00:14:06,040 Speaker 2: liberal M and A. 274 00:14:05,400 --> 00:14:08,720 Speaker 4: Absolutely, But it was part of It's my fault. And 275 00:14:09,480 --> 00:14:12,000 Speaker 4: you know, because I talk, you know, I talk about 276 00:14:12,000 --> 00:14:14,559 Speaker 4: the need for skill, I talk about the consolidation that's 277 00:14:14,600 --> 00:14:17,760 Speaker 4: happening in retail. I talk about why this makes sense, 278 00:14:18,280 --> 00:14:21,440 Speaker 4: and people make this leap and therefore and the sentence 279 00:14:21,480 --> 00:14:26,400 Speaker 4: with at any cost, and that's a terrible assumption. Not 280 00:14:26,480 --> 00:14:28,720 Speaker 4: at any cost. We can do this organically. It just 281 00:14:28,800 --> 00:14:33,680 Speaker 4: takes longer. And you know, today with everything flying in 282 00:14:33,760 --> 00:14:38,560 Speaker 4: value on us underperforming, it's extremely unlikely we find something 283 00:14:38,600 --> 00:14:41,320 Speaker 4: that makes economic sense for us. Plus the fact, just 284 00:14:41,360 --> 00:14:44,560 Speaker 4: as inside the environment is so good right now, nobody, 285 00:14:44,640 --> 00:14:47,360 Speaker 4: none of the reasonable size banks want to sell. This 286 00:14:47,480 --> 00:14:52,040 Speaker 4: is like a This is like a sunny day in August. Man, 287 00:14:52,120 --> 00:14:54,080 Speaker 4: You've got you know, rates are going the right way, 288 00:14:54,240 --> 00:14:58,240 Speaker 4: the curve is steepinging out, credits, great regulations coming down. 289 00:14:58,800 --> 00:14:59,920 Speaker 4: Nobody sells their banking. 290 00:15:01,520 --> 00:15:03,280 Speaker 3: Do you wake up every morning and check the P 291 00:15:03,360 --> 00:15:06,280 Speaker 3: and C? Share price. I always wonder about this CEOs 292 00:15:06,280 --> 00:15:12,360 Speaker 3: of public companies. You're graded instantaneously by the market, yes. 293 00:15:12,280 --> 00:15:14,680 Speaker 4: But the market at times is an unfair greater, so 294 00:15:14,720 --> 00:15:17,720 Speaker 4: I don't pay attention to it. You know, when we 295 00:15:18,840 --> 00:15:21,560 Speaker 4: I look at metrics all the time. Are we winning clients? 296 00:15:21,840 --> 00:15:25,880 Speaker 4: Are we automating things and getting more efficient? Are we 297 00:15:26,120 --> 00:15:30,160 Speaker 4: is our marketing campaign reaching people? What's our traction level? 298 00:15:30,200 --> 00:15:33,520 Speaker 4: And digital? You know, all these things that ultimately will 299 00:15:33,600 --> 00:15:36,560 Speaker 4: lead to a share price performance, but not in the day. 300 00:15:37,760 --> 00:15:40,760 Speaker 2: Well, let's talk then a little bit about Okay, so 301 00:15:41,400 --> 00:15:43,000 Speaker 2: a lot of banks are doing well. They don't they're 302 00:15:43,040 --> 00:15:46,080 Speaker 2: not They don't want to sell. You're not a stupid guy, 303 00:15:46,200 --> 00:15:47,960 Speaker 2: so you don't want to make like a dumb deal. 304 00:15:48,080 --> 00:15:52,640 Speaker 2: So there's not gonna be deals. Okay, So yet you 305 00:15:52,720 --> 00:15:56,240 Speaker 2: have this aspiration to one of the really big banks, 306 00:15:56,240 --> 00:15:58,560 Speaker 2: and so okay, that leaves organic growth. 307 00:15:58,760 --> 00:16:02,240 Speaker 4: What is the But it also so I mean in perspective, right, 308 00:16:02,520 --> 00:16:08,280 Speaker 4: we're in this the weird window in regulatory change. Isn't 309 00:16:08,640 --> 00:16:12,760 Speaker 4: the Trump administration. It was the Biden administration. Anytime before 310 00:16:12,840 --> 00:16:15,800 Speaker 4: Biden and now after Biden, deals get done all the time. 311 00:16:15,880 --> 00:16:18,440 Speaker 4: We're one hundred and sixty five years in business. You 312 00:16:18,480 --> 00:16:20,840 Speaker 4: know the little chart you talked about with all the banks. Yeah, 313 00:16:20,960 --> 00:16:22,880 Speaker 4: we've got to have one hundred and fifty banks under 314 00:16:22,920 --> 00:16:25,800 Speaker 4: us through time and that'll continue. But it doesn't have 315 00:16:25,880 --> 00:16:29,360 Speaker 4: to happen now, right. The weird thing about now is 316 00:16:29,720 --> 00:16:32,880 Speaker 4: just we ended the four years of strange period under Biden. 317 00:16:33,520 --> 00:16:33,880 Speaker 2: Got it. 318 00:16:34,000 --> 00:16:35,880 Speaker 4: Now we're just back to the old game. This will 319 00:16:35,920 --> 00:16:37,800 Speaker 4: go for you know, go on and on and on. 320 00:16:38,160 --> 00:16:41,560 Speaker 2: So what is the essence of the organic growth strategy 321 00:16:41,640 --> 00:16:43,960 Speaker 2: to different if it's yeah to grow? 322 00:16:44,480 --> 00:16:47,280 Speaker 4: So the so far I've been talking about retail, let 323 00:16:47,280 --> 00:16:50,880 Speaker 4: me talk about the reason for retail. So ultimate reason 324 00:16:50,920 --> 00:16:54,560 Speaker 4: for retail is retail deposits. Retail deposits are low costs, 325 00:16:54,600 --> 00:16:58,360 Speaker 4: they're sticky, they allow you to support your corporate community 326 00:16:58,400 --> 00:17:02,680 Speaker 4: and consumers loan. We've been able to win in what 327 00:17:02,720 --> 00:17:06,280 Speaker 4: we call our CNIB business of corporate institutional bank business, 328 00:17:06,600 --> 00:17:10,320 Speaker 4: gain share every year for the last I don't know, 329 00:17:10,400 --> 00:17:14,439 Speaker 4: fifteen years, and what is a very fragmented market. You know, 330 00:17:14,480 --> 00:17:18,439 Speaker 4: we talk about the megabanks gathering retail share, but in 331 00:17:18,560 --> 00:17:24,480 Speaker 4: corporate commercial nobody has any real share. It's shotgun everywhere, 332 00:17:24,560 --> 00:17:26,359 Speaker 4: and we win in that space and we do it 333 00:17:26,400 --> 00:17:30,600 Speaker 4: by you know, going to market locally. We organize. This 334 00:17:30,640 --> 00:17:33,679 Speaker 4: will all sound kind of silly, but we don't have 335 00:17:33,760 --> 00:17:35,680 Speaker 4: p and ls by product. We have p and ls 336 00:17:35,680 --> 00:17:38,040 Speaker 4: by client. We go into the market, we have a 337 00:17:38,080 --> 00:17:43,760 Speaker 4: regional president, we have product expertise, and we choose the 338 00:17:43,800 --> 00:17:47,160 Speaker 4: most important and impressive clients to cover in that market, 339 00:17:47,680 --> 00:17:50,639 Speaker 4: not anybody else. We don't do business with somebody necessarily 340 00:17:50,680 --> 00:17:52,520 Speaker 4: who walks through the door, because that's all that we'll 341 00:17:52,520 --> 00:17:56,320 Speaker 4: do business with it. We'll call on the same grade 342 00:17:56,320 --> 00:17:59,080 Speaker 4: a client you know that you know you want to cover. 343 00:17:59,160 --> 00:18:01,840 Speaker 4: If you're in MYAMI or iar in Texas, we'll call 344 00:18:01,880 --> 00:18:07,080 Speaker 4: on them for ten years until they call us back. Patients, persistence, consistency, 345 00:18:07,560 --> 00:18:12,320 Speaker 4: good product ideas are real low banker turnover, and we 346 00:18:12,359 --> 00:18:16,320 Speaker 4: win and you just you know, instant repeat, go into 347 00:18:16,359 --> 00:18:19,880 Speaker 4: new markets ad people keep growing just on acquisitions. 348 00:18:20,200 --> 00:18:24,199 Speaker 3: I'm really curious how difficult it is to integrate another 349 00:18:24,280 --> 00:18:26,960 Speaker 3: bank with your company, Because you just said you're good 350 00:18:26,960 --> 00:18:29,680 Speaker 3: at integration. What does that actually entail. 351 00:18:30,320 --> 00:18:35,120 Speaker 4: That's a great question. So integration, there's a mechanical component, 352 00:18:35,200 --> 00:18:38,720 Speaker 4: and then of course there's a cultural component. Mechanical component 353 00:18:39,000 --> 00:18:42,360 Speaker 4: should otherwise be easy, but has proven difficult for some 354 00:18:42,400 --> 00:18:45,480 Speaker 4: people over time. The mechanical component, let's just talk about 355 00:18:45,480 --> 00:18:48,600 Speaker 4: First Bank. For us, we simply take all of their 356 00:18:48,840 --> 00:18:53,760 Speaker 4: data records, so you know, record field data items for 357 00:18:53,880 --> 00:18:56,520 Speaker 4: one of their checking accounts, and we import that data, 358 00:18:56,600 --> 00:18:59,880 Speaker 4: but we don't import that application. All that data come 359 00:19:00,160 --> 00:19:02,199 Speaker 4: into P and C and then over a weekend, we 360 00:19:02,280 --> 00:19:06,000 Speaker 4: simply open up a million new accounts on our existing 361 00:19:06,040 --> 00:19:09,160 Speaker 4: products and services. Sounds pretty simple. If you can move 362 00:19:09,200 --> 00:19:13,240 Speaker 4: the data, you can just effectively open new accounts. My 363 00:19:13,320 --> 00:19:15,919 Speaker 4: team will scream, it's not that easy, but that's basically 364 00:19:15,960 --> 00:19:19,359 Speaker 4: what you do. Yeah, Now, all of a sudden, Okay, 365 00:19:19,400 --> 00:19:22,080 Speaker 4: now we have all these customers with new accounts. How 366 00:19:22,119 --> 00:19:24,160 Speaker 4: do they log in? How do they learn? Like our 367 00:19:24,240 --> 00:19:26,679 Speaker 4: online is different than somebody else's online. So now you're 368 00:19:26,680 --> 00:19:31,360 Speaker 4: getting into training modules, communications with clients, training their branches 369 00:19:31,359 --> 00:19:36,560 Speaker 4: with First Bank, tremendous frontline set of people, incredible bank 370 00:19:36,600 --> 00:19:40,440 Speaker 4: and history. We're keeping all their client facing employees. Now 371 00:19:40,440 --> 00:19:41,840 Speaker 4: they all of a sudden have to know the difference 372 00:19:41,840 --> 00:19:43,960 Speaker 4: between P and C products and their old products. So 373 00:19:44,000 --> 00:19:47,560 Speaker 4: how do we do that? That's what integration ultimately means. 374 00:19:47,600 --> 00:19:50,160 Speaker 4: There's a mechanical piece of it. Get the systems to work, 375 00:19:50,480 --> 00:19:52,800 Speaker 4: so you turn it on, the lights go on. There's 376 00:19:52,840 --> 00:19:55,119 Speaker 4: delivering pods to the branches so they have all the 377 00:19:55,119 --> 00:19:57,280 Speaker 4: P and C equipment and the signage and all that 378 00:19:57,320 --> 00:20:00,280 Speaker 4: other stuff. There's a lot of time with people. We 379 00:20:00,359 --> 00:20:03,920 Speaker 4: send in branch buddies. So we'll take branch managers from 380 00:20:03,960 --> 00:20:07,280 Speaker 4: all around the country and go have them spend you know, 381 00:20:07,320 --> 00:20:09,400 Speaker 4: a couple of weeks in each of you know, sitting 382 00:20:09,520 --> 00:20:13,920 Speaker 4: with the branches at first bank, not just helping people, yeah, 383 00:20:14,480 --> 00:20:17,840 Speaker 4: and the learning and it's I mean banking, you know. 384 00:20:17,880 --> 00:20:20,360 Speaker 4: In some ways it's simple. In some ways it's wildly complex. 385 00:20:20,400 --> 00:20:23,520 Speaker 4: An employee in a branch. The problems that you might 386 00:20:23,600 --> 00:20:26,160 Speaker 4: walk in, right, you say, oh, I rarely go into 387 00:20:26,160 --> 00:20:27,680 Speaker 4: a branch or I don't think about it. But when 388 00:20:27,680 --> 00:20:31,119 Speaker 4: you go into a branch, something's really busted. So the employees. 389 00:20:31,600 --> 00:20:34,359 Speaker 4: So the employees, right, they need to know how to 390 00:20:34,400 --> 00:20:38,359 Speaker 4: fix it. And that's when we say we're good at integrations. 391 00:20:38,480 --> 00:20:43,840 Speaker 4: It's because we focus on making sure that our new 392 00:20:44,600 --> 00:20:47,920 Speaker 4: teammates know how to do their job and can help 393 00:20:47,960 --> 00:20:50,760 Speaker 4: their clients. Because they have the same clients they've had forever. 394 00:20:51,520 --> 00:20:53,320 Speaker 4: They don't want to look bad in their new role. 395 00:20:53,840 --> 00:20:56,440 Speaker 2: Can you actually just talk more about that? So it's like, okay, 396 00:20:56,480 --> 00:20:58,960 Speaker 2: they need to know how to like sell or be 397 00:20:59,040 --> 00:21:02,280 Speaker 2: familiar with it P and C product. Now, like talk 398 00:21:02,320 --> 00:21:04,640 Speaker 2: a little bit more about like what that difference is, 399 00:21:04,680 --> 00:21:08,320 Speaker 2: what actually changes functionally? Why wouldn't be what it is 400 00:21:08,320 --> 00:21:11,359 Speaker 2: about either culture or products such that it's not just 401 00:21:11,680 --> 00:21:14,240 Speaker 2: replacing the logo and the pens and the. 402 00:21:14,600 --> 00:21:16,760 Speaker 4: Well everything works at the margin is slightly different. I 403 00:21:16,760 --> 00:21:19,600 Speaker 4: mean checking accounts a checking account, but imagine you're you're 404 00:21:19,600 --> 00:21:21,560 Speaker 4: in a branch or you're in the care center. You 405 00:21:21,640 --> 00:21:24,640 Speaker 4: have a problem. You made your car payment, you send 406 00:21:24,680 --> 00:21:26,600 Speaker 4: it through snail. It was timestamped at the right time, 407 00:21:26,640 --> 00:21:28,480 Speaker 4: but it went through snail mail, got lost, you got 408 00:21:28,480 --> 00:21:30,240 Speaker 4: penalized to fee, and you go into the branch and 409 00:21:30,240 --> 00:21:31,840 Speaker 4: you say, you know, it's really not fair I sent 410 00:21:31,880 --> 00:21:34,280 Speaker 4: this and you're you're hitting me with the fee and 411 00:21:34,320 --> 00:21:36,600 Speaker 4: the branch person what do they do? 412 00:21:37,640 --> 00:21:37,840 Speaker 1: Right? 413 00:21:38,040 --> 00:21:42,520 Speaker 4: It's there's there's some answer to that. What's our procedure? Well, 414 00:21:42,720 --> 00:21:44,800 Speaker 4: you know, now with AI, you can just go into 415 00:21:44,840 --> 00:21:48,680 Speaker 4: a large language model that is built off of all 416 00:21:48,720 --> 00:21:50,879 Speaker 4: of our customer service protocols and say what do I 417 00:21:50,920 --> 00:21:54,199 Speaker 4: do this just happened. They'll tell you, you know, credit the 418 00:21:54,200 --> 00:21:56,479 Speaker 4: customer the fee and send a note to the you know, 419 00:21:56,520 --> 00:21:59,919 Speaker 4: whatever the answer is for that particular problem. But the 420 00:22:00,080 --> 00:22:02,600 Speaker 4: person sitting there needs to know, like which system do 421 00:22:02,680 --> 00:22:05,159 Speaker 4: I query? What's my browser? What am I? Who do 422 00:22:05,240 --> 00:22:05,720 Speaker 4: I talk to? 423 00:22:06,040 --> 00:22:06,200 Speaker 3: You know? 424 00:22:06,240 --> 00:22:07,800 Speaker 4: If I'm going to make an exception, do I go 425 00:22:07,840 --> 00:22:10,200 Speaker 4: to the branch manager or can we do that here? 426 00:22:10,359 --> 00:22:12,520 Speaker 4: Are I going to call somebody in some strange room 427 00:22:12,520 --> 00:22:15,720 Speaker 4: in a back office in Philadelphia? All of that with 428 00:22:15,880 --> 00:22:18,320 Speaker 4: us because we automate, so much of it is now 429 00:22:19,280 --> 00:22:21,960 Speaker 4: sind of query and self learning in the branch, and 430 00:22:21,960 --> 00:22:25,159 Speaker 4: then importantly more and more with our customer self curing, 431 00:22:26,320 --> 00:22:28,800 Speaker 4: you know, they got locked out, you know, just just 432 00:22:28,840 --> 00:22:30,360 Speaker 4: be able to fix the problem yourself. 433 00:22:31,680 --> 00:22:34,240 Speaker 3: One thing I've wondered for a few years, does local 434 00:22:34,280 --> 00:22:38,440 Speaker 3: expertise matter anymore when it comes to actual underwriting, either 435 00:22:38,440 --> 00:22:42,480 Speaker 3: in retail or commercial, Because I think most of America 436 00:22:42,560 --> 00:22:45,760 Speaker 3: used to have this very romanticized notion of the banks, 437 00:22:45,840 --> 00:22:47,480 Speaker 3: the sort of it's a wonderful. 438 00:22:47,200 --> 00:22:49,280 Speaker 2: Life model where your. 439 00:22:48,800 --> 00:22:52,399 Speaker 3: Branch manager knows you and knows your entire life and 440 00:22:52,640 --> 00:22:56,080 Speaker 3: business and all of that. My sense is that doesn't 441 00:22:56,119 --> 00:22:59,320 Speaker 3: exist so much anymore. But tell me if I'm wrong, 442 00:23:00,680 --> 00:23:01,160 Speaker 3: you're wrong. 443 00:23:01,400 --> 00:23:07,119 Speaker 4: Okay, it's harder to accomplish when you become a larger bank. 444 00:23:07,400 --> 00:23:10,960 Speaker 4: But you know how is credit of all through time consumers? 445 00:23:11,119 --> 00:23:13,600 Speaker 4: Consumers now if they're an existing client of you, or 446 00:23:13,720 --> 00:23:16,600 Speaker 4: scored based on their cash flows that you see so 447 00:23:16,720 --> 00:23:18,840 Speaker 4: not a FICO score. You can actually see when did 448 00:23:18,840 --> 00:23:22,560 Speaker 4: somebody pay the rent or they're spending patterns predictable. You 449 00:23:22,600 --> 00:23:24,359 Speaker 4: can build models to say, you know what, this person 450 00:23:24,480 --> 00:23:26,520 Speaker 4: is a really diligent could credit even though it might 451 00:23:26,520 --> 00:23:30,159 Speaker 4: should not show up in a FICO. Local market business, 452 00:23:30,160 --> 00:23:32,800 Speaker 4: you're going to lend to this small developer, You're going 453 00:23:32,840 --> 00:23:36,200 Speaker 4: to lend to this store on the corner. Branches really matter, 454 00:23:36,280 --> 00:23:39,680 Speaker 4: and local bankers matter for small businesses because they see 455 00:23:39,680 --> 00:23:42,760 Speaker 4: where the foot traffic is. They know the reputation of 456 00:23:42,800 --> 00:23:45,520 Speaker 4: the person who's running that business to people. You know, 457 00:23:45,560 --> 00:23:50,720 Speaker 4: are they community influencer in a good way where there 458 00:23:50,760 --> 00:23:52,880 Speaker 4: you know people want to support the moment stuff still 459 00:23:52,880 --> 00:23:56,280 Speaker 4: matters and all that stuff. The more you can give 460 00:23:56,480 --> 00:24:01,600 Speaker 4: somebody voice locally in the decision, I always kind of 461 00:24:01,720 --> 00:24:03,840 Speaker 4: call it putting a thumb on the scale, a little 462 00:24:03,840 --> 00:24:06,199 Speaker 4: bit on a yes or no, that's otherwise mechanical. The 463 00:24:06,280 --> 00:24:07,879 Speaker 4: better your credit underwriting is. 464 00:24:08,680 --> 00:24:10,840 Speaker 2: Well, just as we're talking about consumer credit, what happens 465 00:24:10,840 --> 00:24:13,480 Speaker 2: to America or the industry if there's a ten percent 466 00:24:13,600 --> 00:24:17,600 Speaker 2: cap on credit card rates as President Trump has proposed. 467 00:24:18,040 --> 00:24:20,760 Speaker 4: See, the only thing I know for sure if that 468 00:24:20,880 --> 00:24:24,720 Speaker 4: happens is that all the credit card businesses in the 469 00:24:24,760 --> 00:24:28,040 Speaker 4: country lose money if we run exactly the way they 470 00:24:28,080 --> 00:24:31,880 Speaker 4: are today. So we have credit card business I get 471 00:24:31,960 --> 00:24:35,200 Speaker 4: swipe fees. I give most of those away with rewards. 472 00:24:35,359 --> 00:24:39,080 Speaker 4: I earn credit when somebody is revolving a balance. I 473 00:24:39,200 --> 00:24:41,240 Speaker 4: lend credit when somebody pays it at the end of 474 00:24:41,280 --> 00:24:43,399 Speaker 4: the month. Right, I'm fronting that money for you if 475 00:24:43,480 --> 00:24:45,919 Speaker 4: you clear your account every month. But hopefully I'm getting 476 00:24:45,960 --> 00:24:48,399 Speaker 4: some sweite fees to make that good. After all that 477 00:24:48,600 --> 00:24:51,280 Speaker 4: charge interest rates, you have losses, and you get a margin. 478 00:24:51,520 --> 00:24:54,959 Speaker 4: Maybe make four percent and assume interest I'm making up 479 00:24:55,000 --> 00:24:57,760 Speaker 4: numbers here, but assume maybe the average rate is eighteen percent. 480 00:24:57,840 --> 00:24:59,399 Speaker 4: I make four at the bottom and not going to 481 00:24:59,440 --> 00:25:02,399 Speaker 4: take my eight and I'm going to drop it to ten. Oh, 482 00:25:02,440 --> 00:25:05,800 Speaker 4: I just made minus four, and so all that math 483 00:25:05,920 --> 00:25:07,640 Speaker 4: is going to come out, which is why I don't 484 00:25:07,640 --> 00:25:10,080 Speaker 4: think this goes like there's almost no way this can happen. 485 00:25:10,080 --> 00:25:14,000 Speaker 4: You'll just simply shut down consumer credit in the US. 486 00:25:14,040 --> 00:25:16,800 Speaker 4: They can't force. They could say that the cap is 487 00:25:16,800 --> 00:25:20,200 Speaker 4: ten percent, and I'll say, fine, I'm out, Like, why 488 00:25:20,200 --> 00:25:21,640 Speaker 4: would I do it if I'm going to lose four 489 00:25:21,680 --> 00:25:24,200 Speaker 4: percent a year on that. Something's going to change. Fees 490 00:25:24,240 --> 00:25:25,639 Speaker 4: are going to go up, lines are going to get 491 00:25:25,680 --> 00:25:28,919 Speaker 4: cut or rewards will go away, you know, and something 492 00:25:28,960 --> 00:25:31,720 Speaker 4: will emerge out of the dust. But it's not going 493 00:25:31,760 --> 00:25:33,280 Speaker 4: to look at all like it does today. 494 00:25:33,640 --> 00:25:36,080 Speaker 3: What do you think the genesis of the proposal or 495 00:25:36,119 --> 00:25:39,520 Speaker 3: the rationale behind it actually is. If you know, everyone 496 00:25:39,560 --> 00:25:42,919 Speaker 3: in the industry says this basically ends credit cards. 497 00:25:43,080 --> 00:25:48,360 Speaker 4: Yeah, I think because, first of all, the emotional appeal 498 00:25:48,400 --> 00:25:50,760 Speaker 4: of it. I mean, it sounds absurd that you're charging 499 00:25:50,800 --> 00:25:54,600 Speaker 4: somebody eighteen percent for evolving credit. I think that sounds high. 500 00:25:54,880 --> 00:25:56,439 Speaker 4: That happens to be the rate that you need to 501 00:25:56,520 --> 00:25:58,920 Speaker 4: charge to make money, but it sounds which is why 502 00:25:58,960 --> 00:26:02,239 Speaker 4: I never revolve a balance. I paid off everyone. So 503 00:26:02,280 --> 00:26:04,120 Speaker 4: there's this emotional appeal. Jeez, you ought to be able 504 00:26:04,119 --> 00:26:06,119 Speaker 4: to lend, like I'll lend money to you at ten percent. 505 00:26:06,119 --> 00:26:08,439 Speaker 4: I'll leand money to you at ten percent, yes, right, 506 00:26:08,480 --> 00:26:11,000 Speaker 4: but I can't necessarily figure out who you are in 507 00:26:11,040 --> 00:26:13,360 Speaker 4: a sea of people. Right, there's a bunch of people. 508 00:26:13,400 --> 00:26:15,520 Speaker 4: I'll lend money at four percent because I'll never to pall. 509 00:26:16,000 --> 00:26:19,080 Speaker 4: You know, that's the issue. And you try to get 510 00:26:19,080 --> 00:26:22,600 Speaker 4: to the broader population and extend credit to the consumer 511 00:26:22,680 --> 00:26:26,640 Speaker 4: that drives our economy. Science isn't so exact to say 512 00:26:26,680 --> 00:26:29,320 Speaker 4: you get nine and you're twenty two. I don't know 513 00:26:29,320 --> 00:26:29,680 Speaker 4: about you. 514 00:26:30,280 --> 00:26:32,960 Speaker 2: Well, actually I want to press this further because intuitively, 515 00:26:34,320 --> 00:26:35,840 Speaker 2: I would think you'd be able to do that. You 516 00:26:36,040 --> 00:26:40,359 Speaker 2: just mentioned the fact that you have granular access to 517 00:26:40,680 --> 00:26:44,199 Speaker 2: propensity to payback that is not even captured by Yes, like, 518 00:26:44,400 --> 00:26:48,960 Speaker 2: you have incredible amounts of data and predictive capacity and 519 00:26:49,040 --> 00:26:52,200 Speaker 2: the difference between whether me or Tracy are going to evolve. 520 00:26:52,520 --> 00:26:56,200 Speaker 2: So when someone says eighteen percent seems high, Yeah, are 521 00:26:56,200 --> 00:26:58,639 Speaker 2: we supposed to just like believe? Oh, just trust me, 522 00:26:58,680 --> 00:27:00,320 Speaker 2: it's high. This is what I need to try arge 523 00:27:00,359 --> 00:27:02,159 Speaker 2: in order to make money in this business. I mean 524 00:27:02,200 --> 00:27:04,480 Speaker 2: I could. I'm like, how would you? 525 00:27:04,480 --> 00:27:05,720 Speaker 4: But the math is the math? 526 00:27:05,880 --> 00:27:07,200 Speaker 2: Okay, the end result? Right? 527 00:27:07,240 --> 00:27:10,720 Speaker 4: You say when you run your models and you look 528 00:27:10,760 --> 00:27:13,520 Speaker 4: at you know, propensity to pay you back. You basically 529 00:27:14,880 --> 00:27:16,879 Speaker 4: you know whether you're looking at fyco or anything. If 530 00:27:16,920 --> 00:27:19,240 Speaker 4: Fyco is only as good as whether that person has 531 00:27:19,240 --> 00:27:23,439 Speaker 4: a job next week, right they they You know, you 532 00:27:23,480 --> 00:27:26,080 Speaker 4: can look at predictability and yes, this person has been 533 00:27:26,119 --> 00:27:29,679 Speaker 4: paying the rent. They have a steady expenditure thing on 534 00:27:29,800 --> 00:27:34,200 Speaker 4: food and on gas and on entertainment, and their savings 535 00:27:34,240 --> 00:27:36,920 Speaker 4: account and balances always stay pretty steady. That ought to 536 00:27:36,960 --> 00:27:38,960 Speaker 4: be a good credit. Well, it isn't a good credit 537 00:27:39,000 --> 00:27:41,879 Speaker 4: if they get fired or lose their job because the 538 00:27:41,880 --> 00:27:43,880 Speaker 4: economies and the downturn and all of a sudden, Well 539 00:27:43,880 --> 00:27:45,520 Speaker 4: I thought that was a really good credit. I should 540 00:27:45,560 --> 00:27:48,160 Speaker 4: charge five percent. Turns out I just wrote the whole 541 00:27:48,160 --> 00:27:50,919 Speaker 4: thing off because there's no recovery value in that credit. 542 00:27:51,480 --> 00:27:55,560 Speaker 4: That's that's where the science fails. There's there's exogenous variables 543 00:27:55,600 --> 00:28:00,600 Speaker 4: you can't model in. The wider you cast the net, right, 544 00:28:00,640 --> 00:28:05,600 Speaker 4: the bigger the dispersion on outcomes. However, we've settled there 545 00:28:05,880 --> 00:28:11,080 Speaker 4: that interest rate kind of sets a reasonable profit margin. 546 00:28:11,119 --> 00:28:14,160 Speaker 4: The largest card issuer in the country. You can figure 547 00:28:14,200 --> 00:28:17,800 Speaker 4: out who this is right, best at it, best computer models, 548 00:28:17,840 --> 00:28:22,360 Speaker 4: best finding credit best expend, you know, extending credit to 549 00:28:22,600 --> 00:28:26,399 Speaker 4: non prime borrowers. They trade it one time's book value. 550 00:28:28,119 --> 00:28:30,680 Speaker 4: If this was a genius business like this way too much. 551 00:28:30,720 --> 00:28:33,600 Speaker 4: I dropped the rate by one percent, you know, and 552 00:28:33,640 --> 00:28:36,560 Speaker 4: growth share. The problem is it's not so great. 553 00:28:36,600 --> 00:28:41,200 Speaker 3: Actually, I want to talk about private credit a little 554 00:28:41,200 --> 00:28:44,760 Speaker 3: bit because obviously this is an area where we always 555 00:28:44,760 --> 00:28:48,480 Speaker 3: hear about banks face new competition from middle market lenders 556 00:28:48,840 --> 00:28:50,600 Speaker 3: and all of that. But at the same time, we 557 00:28:50,640 --> 00:28:54,080 Speaker 3: also see banks teaming up with private credit now and 558 00:28:54,240 --> 00:28:58,240 Speaker 3: it seems to also, Yeah, okay, talk us through that relationship. 559 00:28:58,520 --> 00:28:58,800 Speaker 1: Yeah. 560 00:28:58,840 --> 00:29:05,360 Speaker 4: So, traditionally, standalone high yield credit, if all you did 561 00:29:05,520 --> 00:29:09,360 Speaker 4: was walk around and just lend money with no particular expertise, 562 00:29:09,400 --> 00:29:12,560 Speaker 4: but across you know, leverage clients at a single big credit, 563 00:29:12,600 --> 00:29:17,040 Speaker 4: that's a really lousy return on capital, right that you know, 564 00:29:17,080 --> 00:29:19,920 Speaker 4: all the science going back to when Moody started tracking 565 00:29:19,920 --> 00:29:22,200 Speaker 4: this stuff in the eighties. You get kind of a 566 00:29:22,240 --> 00:29:25,440 Speaker 4: thirty five percent recovery, You have a ten percent default rate. 567 00:29:25,680 --> 00:29:28,080 Speaker 4: You go through cycles, sometimes a lot worse, sometimes a 568 00:29:28,120 --> 00:29:31,560 Speaker 4: lot better. It's not a particularly good business becomes a 569 00:29:32,760 --> 00:29:36,520 Speaker 4: better business and sometimes a fantastic business. If you couple 570 00:29:36,600 --> 00:29:39,680 Speaker 4: that with the wallet that goes with that company beyond 571 00:29:39,720 --> 00:29:43,160 Speaker 4: just the credit, so IPOs and an ape's bond field, 572 00:29:43,280 --> 00:29:45,280 Speaker 4: you know, whatever the stuff is that goes along with 573 00:29:45,320 --> 00:29:47,280 Speaker 4: all of a sudden it becomes a pretty good business. 574 00:29:47,440 --> 00:29:49,560 Speaker 4: What's happened in the last couple of years, we've seen 575 00:29:49,560 --> 00:29:53,920 Speaker 4: this drift into more and more credit leaving banks going 576 00:29:53,960 --> 00:29:57,360 Speaker 4: into private equity and other alternative forms. At P and C. 577 00:29:57,560 --> 00:30:00,160 Speaker 4: It manifested itself where we'd have a client that we 578 00:30:00,240 --> 00:30:03,120 Speaker 4: might have banked for one hundred years on by third 579 00:30:03,160 --> 00:30:06,840 Speaker 4: generation family that just got sold to private equity, and 580 00:30:06,880 --> 00:30:10,160 Speaker 4: our client's gone because I don't want to make that 581 00:30:10,320 --> 00:30:15,320 Speaker 4: loan at that leverage ratio, and whoever does make the 582 00:30:15,360 --> 00:30:18,680 Speaker 4: loan is going to demand the treasury management relationship and 583 00:30:18,760 --> 00:30:22,320 Speaker 4: all the other stuff that goes with that client. So 584 00:30:22,400 --> 00:30:24,520 Speaker 4: where we come out at it is, I don't know 585 00:30:24,560 --> 00:30:28,080 Speaker 4: that I necessarily want to make the loan. I will sometimes, 586 00:30:28,640 --> 00:30:32,000 Speaker 4: but I want to keep the relationship. So our partnership 587 00:30:32,040 --> 00:30:35,640 Speaker 4: with TCW is an example is when that happens now, 588 00:30:36,480 --> 00:30:39,040 Speaker 4: you know, we put capital in the TCW fund, as 589 00:30:39,080 --> 00:30:41,440 Speaker 4: did a bunch of other people, but happens now, we'll 590 00:30:41,520 --> 00:30:45,040 Speaker 4: keep the client, you know, we'll diversify the credit risk 591 00:30:45,280 --> 00:30:48,440 Speaker 4: but keep the fees, so the return on equity on 592 00:30:48,480 --> 00:30:53,880 Speaker 4: that this thing goes way up. The whole notion. Remember 593 00:30:54,080 --> 00:30:56,080 Speaker 4: like private credit in the last three years. Oh my god, 594 00:30:56,080 --> 00:30:57,800 Speaker 4: it's a new new thing. We're great at it. We're 595 00:30:57,800 --> 00:31:00,240 Speaker 4: going to make you a fortune. Why is that? Private 596 00:31:00,240 --> 00:31:02,760 Speaker 4: equity kind of hit the skids. Nothing was getting sold. 597 00:31:02,840 --> 00:31:05,400 Speaker 4: They need to raise new money. We haven't had defaults 598 00:31:05,400 --> 00:31:09,080 Speaker 4: in ten years. So a manager shows up and says, 599 00:31:09,080 --> 00:31:11,200 Speaker 4: look at my track record, I can earn you know, 600 00:31:11,240 --> 00:31:14,760 Speaker 4: with two times leverage. I'll give you ten percent return 601 00:31:15,000 --> 00:31:18,400 Speaker 4: after fees. This is fantastic. Private equity sucks. Come with me. 602 00:31:19,160 --> 00:31:21,480 Speaker 4: Of course, we haven't had a credit cycle in ten years, 603 00:31:21,480 --> 00:31:23,760 Speaker 4: so those stats are all garbage. Yeah, you know, I 604 00:31:23,800 --> 00:31:25,959 Speaker 4: actually go through a credit cycle and you have two 605 00:31:26,040 --> 00:31:28,240 Speaker 4: times leverage on that thing, and you start having the faults, 606 00:31:28,240 --> 00:31:29,560 Speaker 4: which we've had a few of, all of a sudden, 607 00:31:29,600 --> 00:31:44,160 Speaker 4: it's not really exciting. 608 00:31:46,400 --> 00:31:49,360 Speaker 3: Can I ask one macro question in this conversation, which 609 00:31:49,400 --> 00:31:51,440 Speaker 3: is where do you think we are in the credit 610 00:31:51,480 --> 00:31:52,360 Speaker 3: cycle at the moment. 611 00:31:52,800 --> 00:31:55,520 Speaker 4: I've given up trying to predict it. Credit today is 612 00:31:55,600 --> 00:31:58,880 Speaker 4: pretty good, better than pretty good. A lot of the 613 00:31:59,000 --> 00:32:02,120 Speaker 4: leverage that's in the system that everybody complains about are 614 00:32:02,240 --> 00:32:06,120 Speaker 4: actually with things that are very good enterprise value. So 615 00:32:06,160 --> 00:32:10,760 Speaker 4: I don't worry so much about the disappearance of a company. 616 00:32:10,840 --> 00:32:13,200 Speaker 4: I think about it in terms of reallocation of the 617 00:32:13,200 --> 00:32:16,680 Speaker 4: ownership structure. Right. If they're overlevered, they go down, either 618 00:32:16,760 --> 00:32:20,080 Speaker 4: private equity firm bails them out, or they say no, 619 00:32:20,240 --> 00:32:22,440 Speaker 4: here are the keys, and now the debt holder owns them, 620 00:32:22,440 --> 00:32:24,600 Speaker 4: and then the debt holder restructures the debt and sells 621 00:32:24,640 --> 00:32:27,480 Speaker 4: them again. Somebody lost money, but the company is still 622 00:32:27,520 --> 00:32:30,880 Speaker 4: a good company. Was just overleavered to go. Most of 623 00:32:30,920 --> 00:32:34,000 Speaker 4: the noise you're hearing right now on credit beyond the fraud. 624 00:32:34,240 --> 00:32:36,880 Speaker 4: You know the cockroaches that JBSID come up when things 625 00:32:36,960 --> 00:32:41,240 Speaker 4: get stretched. Most of it are decent enterprises, just overlevered. 626 00:32:42,440 --> 00:32:43,960 Speaker 4: And then of course you have the fraud. You haven't 627 00:32:44,000 --> 00:32:47,040 Speaker 4: had anything that's really going down today because the economy 628 00:32:47,840 --> 00:32:50,560 Speaker 4: just crashed on a spot. Other than some isolated issues 629 00:32:50,600 --> 00:32:51,360 Speaker 4: with tariffs. 630 00:32:51,720 --> 00:32:55,440 Speaker 2: There is a cyclical element to fraud, right, because in 631 00:32:55,720 --> 00:32:59,400 Speaker 2: good times people look the other way, and I don't. 632 00:33:00,040 --> 00:33:02,200 Speaker 4: Yeah, I don't take its cyclical. I think it's always there. 633 00:33:02,280 --> 00:33:06,239 Speaker 4: I just think you know the who's this said? You 634 00:33:06,280 --> 00:33:08,000 Speaker 4: know when the when the water goes out, you can 635 00:33:08,040 --> 00:33:11,520 Speaker 4: figure out who's swim and nude buffet. Yeah yeah. 636 00:33:11,560 --> 00:33:14,040 Speaker 2: Well gall Braves, however, talked about the bezel right, the 637 00:33:15,000 --> 00:33:20,800 Speaker 2: the the propensity of flim flams and scams who exist 638 00:33:20,880 --> 00:33:23,800 Speaker 2: during the good times and people just like don't and 639 00:33:23,800 --> 00:33:27,160 Speaker 2: that accumulates and accumulates, and that could we've had like 640 00:33:27,200 --> 00:33:29,640 Speaker 2: twenty years, as you said, like we've had a credit size. 641 00:33:29,640 --> 00:33:32,160 Speaker 2: I mean we're it's almost twenty years since the financial crisis. 642 00:33:32,200 --> 00:33:35,000 Speaker 4: Now, Yeah, the finance always finds its way, it finds 643 00:33:35,000 --> 00:33:37,200 Speaker 4: a way to blow itself up. I mean, it's it's 644 00:33:37,840 --> 00:33:41,800 Speaker 4: I mean, you know, it's not an opinion. And just 645 00:33:42,000 --> 00:33:44,600 Speaker 4: look at history. I think what happens is you get 646 00:33:44,680 --> 00:33:46,959 Speaker 4: you get you know, we find good things and then 647 00:33:47,000 --> 00:33:50,280 Speaker 4: you write them and you in every instance where something's 648 00:33:50,320 --> 00:33:53,960 Speaker 4: going wrong, you just keep pushing on something until you 649 00:33:54,040 --> 00:33:57,000 Speaker 4: take it over the edge. Right, finances in industry where 650 00:33:57,120 --> 00:34:01,200 Speaker 4: historically you can make a lot of money at it, right, 651 00:34:01,200 --> 00:34:05,360 Speaker 4: you're playing with other people's money, you know, pennies and 652 00:34:05,440 --> 00:34:07,840 Speaker 4: nickels coming off of other people's money. I'm just going 653 00:34:07,920 --> 00:34:10,000 Speaker 4: to keep pushing. I'm going to keep pushing on, keep pushing. 654 00:34:10,040 --> 00:34:13,520 Speaker 4: When it finally falls, it falls hard. We haven't had that. 655 00:34:14,160 --> 00:34:16,840 Speaker 4: You know, what's the new new thing now? It's fintech, 656 00:34:16,880 --> 00:34:20,319 Speaker 4: and it's crypto, and it's you know, banking has been 657 00:34:20,440 --> 00:34:22,960 Speaker 4: kind of throttled by regulation for ten years. 658 00:34:23,880 --> 00:34:26,520 Speaker 3: Well, speaking of finance always finding a way to blow 659 00:34:26,560 --> 00:34:29,440 Speaker 3: itself up, can we talk about Silicon Valley Bank and 660 00:34:29,719 --> 00:34:32,520 Speaker 3: twenty twenty three, because you know, they managed to blow 661 00:34:32,560 --> 00:34:35,680 Speaker 3: themselves up for a variety of reasons, but one of 662 00:34:35,680 --> 00:34:38,160 Speaker 3: them was they just had too many bonds, which is 663 00:34:38,280 --> 00:34:41,400 Speaker 3: kind of, you know, an unusual one. What was that 664 00:34:41,520 --> 00:34:43,000 Speaker 3: experience like for you? 665 00:34:43,120 --> 00:34:47,680 Speaker 4: First of all, let's go back to Silicon I actually 666 00:34:47,719 --> 00:34:49,040 Speaker 4: think they had a great institution. 667 00:34:50,440 --> 00:34:53,400 Speaker 2: We've been saying that. Who's been saying that times on 668 00:34:53,480 --> 00:34:57,640 Speaker 2: this podcast? The Silicon Valley Bank perspector is okay, keep going. 669 00:34:57,560 --> 00:35:00,520 Speaker 4: No, it's just it's it was a unique business model 670 00:35:00,560 --> 00:35:04,759 Speaker 4: with a very loyal client base that they not that 671 00:35:04,880 --> 00:35:07,879 Speaker 4: loyal in the I mean, look, you know, if you're dying, 672 00:35:07,960 --> 00:35:11,200 Speaker 4: loyalty goes out the window. But they blew themselves up 673 00:35:11,239 --> 00:35:13,120 Speaker 4: in something that was not at all court of their 674 00:35:13,160 --> 00:35:16,440 Speaker 4: basic business right interest rates are super low. They got 675 00:35:16,480 --> 00:35:19,640 Speaker 4: as long by some calculations as like long term capital 676 00:35:19,800 --> 00:35:22,280 Speaker 4: was back in the night. I mean they were really 677 00:35:22,320 --> 00:35:27,919 Speaker 4: really levered and underestimated the negative convexity deposits, right you think, 678 00:35:28,000 --> 00:35:29,960 Speaker 4: you know, on average through the cycle, they're going to 679 00:35:30,000 --> 00:35:32,799 Speaker 4: be their seven years. Oops, they're gone tomorrow. And so 680 00:35:32,840 --> 00:35:34,960 Speaker 4: they just they blew themselves up on rates that had 681 00:35:35,120 --> 00:35:37,799 Speaker 4: nothing to do with their core competence or what they 682 00:35:37,800 --> 00:35:40,600 Speaker 4: were as a franchise. And it's it's unfortunate. It was 683 00:35:40,640 --> 00:35:45,320 Speaker 4: a rookie mistake. There was nothing. It's just a crazy position. 684 00:35:45,080 --> 00:35:45,440 Speaker 3: To be in. 685 00:35:46,320 --> 00:35:48,799 Speaker 2: How scary you know those those days afterwards and then 686 00:35:48,840 --> 00:35:52,839 Speaker 2: people started hunting for like any any bank that had 687 00:35:52,880 --> 00:35:55,520 Speaker 2: to word California in the name, like people were shorting 688 00:35:55,520 --> 00:35:56,240 Speaker 2: at or people. 689 00:35:56,000 --> 00:35:59,160 Speaker 4: Were saying it or you know, you had headlines where 690 00:35:59,280 --> 00:36:01,600 Speaker 4: you know, the region bank index, the regional bank. And 691 00:36:01,719 --> 00:36:03,480 Speaker 4: that's why I'm a national bank. We are not a 692 00:36:03,520 --> 00:36:05,759 Speaker 4: regional bank because the next time they put regional bank 693 00:36:05,800 --> 00:36:08,360 Speaker 4: headlines in there, I don't want to be associated. No, 694 00:36:08,520 --> 00:36:12,040 Speaker 4: we actually benefited during that, you know, we're a safe 695 00:36:12,120 --> 00:36:15,840 Speaker 4: haven and we actually gathered to positus and open thousands 696 00:36:15,880 --> 00:36:18,880 Speaker 4: of new accounts during that period of time, and then 697 00:36:18,920 --> 00:36:21,440 Speaker 4: every day somebody would flash the regional bank index and 698 00:36:21,560 --> 00:36:24,200 Speaker 4: we'd get blasted on our valuation, which is fine, it 699 00:36:24,280 --> 00:36:27,520 Speaker 4: always yeah, you know, valuations. So short term, it all 700 00:36:27,600 --> 00:36:28,799 Speaker 4: came ripping back after that. 701 00:36:29,920 --> 00:36:32,520 Speaker 3: So one of the issues that came up during the 702 00:36:32,560 --> 00:36:36,240 Speaker 3: twenty twenty three banking drama, I guess, is the discount 703 00:36:36,280 --> 00:36:40,680 Speaker 3: window and banks reluctance collectively to use it. And this 704 00:36:40,719 --> 00:36:43,120 Speaker 3: is something that the Fed's been trying to change, right 705 00:36:43,440 --> 00:36:45,960 Speaker 3: And actually, do you remember in late twenty twenty two 706 00:36:46,080 --> 00:36:50,680 Speaker 3: there was a big spike in tapping usage of the 707 00:36:50,680 --> 00:36:53,360 Speaker 3: discount window, and it turned out that wasn't any of 708 00:36:53,400 --> 00:36:56,200 Speaker 3: the banks that like ended up getting into trouble. It 709 00:36:56,239 --> 00:36:57,880 Speaker 3: was Buel Bank down in Texas. 710 00:36:58,000 --> 00:36:58,759 Speaker 2: It's a weird bank. 711 00:36:58,920 --> 00:37:02,800 Speaker 3: Yeah, it's a very weird bank. But anyway, regulators trying 712 00:37:02,800 --> 00:37:04,839 Speaker 3: to get banks to use the discount when you more 713 00:37:04,880 --> 00:37:07,680 Speaker 3: feel more comfortable with it, how do you feel about it? 714 00:37:09,480 --> 00:37:14,719 Speaker 4: But that's a great question. So before the financial crisis 715 00:37:14,760 --> 00:37:19,320 Speaker 4: and before regulation and LCR and long term debt proposals 716 00:37:19,360 --> 00:37:21,320 Speaker 4: and all that other stuff, there was a very active 717 00:37:21,360 --> 00:37:25,040 Speaker 4: FED funds market. So in a given day, the excess 718 00:37:25,080 --> 00:37:30,440 Speaker 4: Reserve bank would hold deposited in its FED account was tiny, 719 00:37:30,480 --> 00:37:33,080 Speaker 4: and we would trade FED funds around with each other. 720 00:37:33,160 --> 00:37:35,360 Speaker 4: If I needed two billion, you'd give me two billion. 721 00:37:35,840 --> 00:37:38,120 Speaker 4: Next day I might give you two billion, like big 722 00:37:38,200 --> 00:37:41,279 Speaker 4: size FED fund positions. And that's how you balanced your 723 00:37:41,280 --> 00:37:44,120 Speaker 4: books at the end of every night. And then they 724 00:37:44,160 --> 00:37:47,759 Speaker 4: come out and they say, hang on, we don't want 725 00:37:47,800 --> 00:37:50,640 Speaker 4: you doing that anymore. There's an LCR acquirement. You have 726 00:37:50,719 --> 00:37:54,680 Speaker 4: to have this much liquidity stuck aside instead of going 727 00:37:54,719 --> 00:37:57,960 Speaker 4: into the FED funds market that gave rise to all 728 00:37:57,960 --> 00:38:01,239 Speaker 4: these excess reserves. Fed fund market it's basically dead. The 729 00:38:01,239 --> 00:38:03,680 Speaker 4: FED sets that rate, nobody trades on that rate. It's 730 00:38:03,680 --> 00:38:05,759 Speaker 4: as dead as live or it's gone. I don't even 731 00:38:05,760 --> 00:38:08,880 Speaker 4: know why they talk about it anymore. Now you have, 732 00:38:09,920 --> 00:38:12,280 Speaker 4: they basically said to you, don't use the discount window 733 00:38:12,320 --> 00:38:15,239 Speaker 4: and hold all this cash. You just froze the economy 734 00:38:15,320 --> 00:38:21,960 Speaker 4: because you stopped the circulation of capital transformation. Home loan 735 00:38:22,000 --> 00:38:24,640 Speaker 4: Bank step in. Because I have to hold all of 736 00:38:24,680 --> 00:38:27,799 Speaker 4: these treasuries and mortgage securities, I can pledge them to 737 00:38:27,840 --> 00:38:31,239 Speaker 4: Home Loan and they'll lend me money at pretty good rate. 738 00:38:31,600 --> 00:38:33,560 Speaker 4: So that's going to be my outlet. I'm going to 739 00:38:33,600 --> 00:38:35,080 Speaker 4: go to home loan and I'm just going to borrow 740 00:38:35,080 --> 00:38:36,600 Speaker 4: there at a pretty good rate, or I'm going to 741 00:38:36,680 --> 00:38:42,200 Speaker 4: repo my treasuries that I hold. Silicon Valley happens, and 742 00:38:43,080 --> 00:38:45,360 Speaker 4: they had home loan lines. They didn't have any discount 743 00:38:45,440 --> 00:38:50,160 Speaker 4: window lines. Now, the discount window will lend against treasuries 744 00:38:50,560 --> 00:38:57,359 Speaker 4: and agencies pretty simply because it's basically settled electronically through 745 00:38:57,400 --> 00:39:03,040 Speaker 4: effectively the fed wire system. Pledging loans, it's really hard 746 00:39:03,360 --> 00:39:06,920 Speaker 4: to pledge. So if all I have is securities to pledge, 747 00:39:06,960 --> 00:39:08,680 Speaker 4: I should just repo them, or I'll give them to 748 00:39:08,680 --> 00:39:11,560 Speaker 4: the home loan bank. Discount window will do more than that. 749 00:39:11,960 --> 00:39:14,320 Speaker 4: But if I want to draw against my loan balance, 750 00:39:14,400 --> 00:39:18,240 Speaker 4: I need to give them physical wet signature loan docs 751 00:39:18,360 --> 00:39:23,319 Speaker 4: in a vault, guarded audited twenty four hours a day, 752 00:39:23,360 --> 00:39:24,839 Speaker 4: like there's got to be a garden. I have wet 753 00:39:24,840 --> 00:39:28,200 Speaker 4: signature stacked up so they know that when I draw 754 00:39:28,200 --> 00:39:30,560 Speaker 4: against that loan, I actually have that loan. Because it 755 00:39:30,600 --> 00:39:33,080 Speaker 4: doesn't settle fed wire like a bond does. Is it 756 00:39:33,120 --> 00:39:35,120 Speaker 4: a loan, right, I'd lend you money, you sign the thing. 757 00:39:35,160 --> 00:39:38,160 Speaker 4: I put it in the drawer somewhere. Then you say, 758 00:39:38,160 --> 00:39:41,080 Speaker 4: all right, let's preposition these loans. We spent P ANDC 759 00:39:41,200 --> 00:39:44,279 Speaker 4: spent millions and millions and millions of dollars. So the 760 00:39:44,400 --> 00:39:47,759 Speaker 4: vast majority of our CNI loans are now at the 761 00:39:47,840 --> 00:39:50,560 Speaker 4: discount window. We don't borrow on them, but they're there 762 00:39:51,640 --> 00:39:54,879 Speaker 4: if we wanted to borrow under them. I got a call. 763 00:39:54,920 --> 00:39:57,920 Speaker 4: It's gotten a little better. But basically, like during COVID, 764 00:39:58,280 --> 00:40:00,720 Speaker 4: you know, or post COVID, when nobody is in the office, 765 00:40:00,760 --> 00:40:02,960 Speaker 4: you'd call, like the way you borrow from thiscount win Is, 766 00:40:03,000 --> 00:40:05,840 Speaker 4: you call Cleveland there are there are FED twelve this, 767 00:40:06,000 --> 00:40:08,960 Speaker 4: and then they say, okay, yes, you're in good shape. 768 00:40:09,040 --> 00:40:12,600 Speaker 4: We'll allow Washington to allow you to use the discount window. 769 00:40:12,640 --> 00:40:15,160 Speaker 4: And then they'll call Washington and then maybe like a 770 00:40:15,200 --> 00:40:17,520 Speaker 4: day or so later, you can have money. When nobody's 771 00:40:17,560 --> 00:40:19,640 Speaker 4: coming into the office, nobody would answer the phone. I 772 00:40:19,680 --> 00:40:21,720 Speaker 4: got to draw on the discount window. That just rings. 773 00:40:21,760 --> 00:40:24,520 Speaker 4: Nobody's there. God, there's no system. It's not like I 774 00:40:24,560 --> 00:40:26,279 Speaker 4: can type in and draw. It's not like I can 775 00:40:26,320 --> 00:40:28,480 Speaker 4: do a FED funds trade through a broker and draw 776 00:40:28,480 --> 00:40:30,640 Speaker 4: the money. It's it's unusable. 777 00:40:31,160 --> 00:40:35,279 Speaker 3: But now you're prepositioned to borrow against loans if you 778 00:40:35,320 --> 00:40:35,640 Speaker 3: need to. 779 00:40:35,840 --> 00:40:38,719 Speaker 4: Yeah, we have enough liquidity on hand basically to cover 780 00:40:38,760 --> 00:40:41,520 Speaker 4: anything that can happen because we positioned all of our 781 00:40:41,640 --> 00:40:46,120 Speaker 4: collateral and the optimal spots. 782 00:40:45,200 --> 00:40:48,600 Speaker 2: Business are you're talking about physical spots when you say 783 00:40:48,640 --> 00:40:51,560 Speaker 2: you because you're talking about like wet signature document. 784 00:40:51,680 --> 00:40:55,040 Speaker 4: Yeah. So the only place you can borrow against C 785 00:40:55,239 --> 00:40:59,600 Speaker 4: and EE loans in effect is the discount window. So okay, 786 00:40:59,680 --> 00:41:02,400 Speaker 4: so they're to go over there. That's what signature. I 787 00:41:02,440 --> 00:41:06,120 Speaker 4: can borrow against securities in the repo market, at the 788 00:41:06,160 --> 00:41:08,920 Speaker 4: home loan or the FED. So this is kind of 789 00:41:08,920 --> 00:41:12,760 Speaker 4: the confusion that happened. Where was stuff pledged with Silicon Valley. 790 00:41:13,520 --> 00:41:16,359 Speaker 4: I have, you know, fifty billion of cash sitting on 791 00:41:16,400 --> 00:41:20,360 Speaker 4: the Fed's excess reserve book, So that's instant liquidity. And 792 00:41:20,400 --> 00:41:22,319 Speaker 4: I own a whole bunch of treasuries that I can 793 00:41:22,760 --> 00:41:26,440 Speaker 4: sell if I had to. So you just you figure 794 00:41:26,480 --> 00:41:30,000 Speaker 4: out how do I optimally earn whatever I can on 795 00:41:30,040 --> 00:41:32,839 Speaker 4: these assets I'm prepositioning, but get them in the right 796 00:41:32,840 --> 00:41:35,120 Speaker 4: place so if I need liquidity in an emergency, I 797 00:41:35,120 --> 00:41:37,360 Speaker 4: can get it. Silicon Valley did not do that, and 798 00:41:37,400 --> 00:41:39,279 Speaker 4: the FED did not make it easy for them to 799 00:41:39,280 --> 00:41:39,560 Speaker 4: do that. 800 00:41:39,600 --> 00:41:40,879 Speaker 2: And I'm just sure to be clear when you say 801 00:41:40,960 --> 00:41:43,040 Speaker 2: get them in the right place, you mean like a 802 00:41:43,080 --> 00:41:44,080 Speaker 2: physical place. 803 00:41:44,719 --> 00:41:47,399 Speaker 4: Some of it's physical, like the loans, the wet signature loans. 804 00:41:47,440 --> 00:41:49,239 Speaker 4: I literally think we take them down to like a 805 00:41:49,320 --> 00:41:51,200 Speaker 4: vault and spin a dial, you know, with the big 806 00:41:51,680 --> 00:41:53,759 Speaker 4: the big crank, and they get locked in there. But 807 00:41:54,520 --> 00:41:57,680 Speaker 4: no securities By q SIP. You would say, like, this 808 00:41:57,840 --> 00:42:00,640 Speaker 4: batch of q SIPs is prepositioned with the FED, so 809 00:42:00,680 --> 00:42:02,360 Speaker 4: I just know where they are, I know the balances, 810 00:42:02,400 --> 00:42:04,040 Speaker 4: I know I can send them right over FED wire 811 00:42:04,080 --> 00:42:07,960 Speaker 4: and draw on that. It's that thing. Yeah. 812 00:42:07,960 --> 00:42:10,239 Speaker 3: One thing I always wondered with the discount window. So 813 00:42:10,360 --> 00:42:13,120 Speaker 3: part of the reluctance historically to tap it on the 814 00:42:13,160 --> 00:42:16,399 Speaker 3: part of banks has been they're worried it'll get out 815 00:42:16,440 --> 00:42:19,080 Speaker 3: into the market, right and there'll be rumors that they're 816 00:42:19,120 --> 00:42:22,760 Speaker 3: tapping the market. How does that actually happen, I don't understand. 817 00:42:24,560 --> 00:42:28,520 Speaker 4: So in theory, because let's imagine somebody drew on the FED, 818 00:42:28,680 --> 00:42:31,560 Speaker 4: so the discount window is regional FED. Let's assume somebody 819 00:42:31,600 --> 00:42:34,640 Speaker 4: took down one hundred billion from there, or even twenty 820 00:42:34,680 --> 00:42:37,719 Speaker 4: billion from the discount window. Through the Cleveland FED kind 821 00:42:37,760 --> 00:42:40,160 Speaker 4: of e VP and C so the people can figure 822 00:42:40,160 --> 00:42:41,960 Speaker 4: out who it is. So why are you doing that? 823 00:42:42,120 --> 00:42:44,000 Speaker 4: Then I got a story and I got to explain 824 00:42:44,040 --> 00:42:46,879 Speaker 4: it where I think this should go. So go back 825 00:42:46,880 --> 00:42:48,759 Speaker 4: to the original where I said FED Funds is dead. 826 00:42:48,800 --> 00:42:52,160 Speaker 4: Nobody trays it. We had to just trade the discount window, right. 827 00:42:52,200 --> 00:42:54,440 Speaker 4: The discount raid ought to be I'm just lending and 828 00:42:54,520 --> 00:42:58,480 Speaker 4: borrowing all day long. I can leave money excess reserves, 829 00:42:59,280 --> 00:43:01,600 Speaker 4: right if I have money to give, and I can 830 00:43:01,680 --> 00:43:04,920 Speaker 4: borrow money discount window and I need money, and there 831 00:43:04,920 --> 00:43:06,960 Speaker 4: ought to be like a five basis point bitter offer 832 00:43:07,040 --> 00:43:10,080 Speaker 4: on that. You'd put more liquidity into the system here 833 00:43:10,120 --> 00:43:12,759 Speaker 4: to grow the economy if you did that, you know, 834 00:43:12,800 --> 00:43:15,360 Speaker 4: in a great way. But it takes like they wiped 835 00:43:15,360 --> 00:43:18,359 Speaker 4: out library. They wiped out FED Funds through all their 836 00:43:18,440 --> 00:43:20,920 Speaker 4: LCR crome. The you know, I have the discount rate, 837 00:43:21,560 --> 00:43:23,400 Speaker 4: just bid offer on the discount right, and then all 838 00:43:23,400 --> 00:43:26,600 Speaker 4: of a sudden, discount window becomes right way transaction. It's happening. 839 00:43:26,680 --> 00:43:27,920 Speaker 3: Yeah, day stigma goes away. 840 00:43:28,000 --> 00:43:30,200 Speaker 2: Yeah, So you have to forgive me because there's a 841 00:43:30,200 --> 00:43:31,640 Speaker 2: lot going on in the world these days. So I 842 00:43:31,640 --> 00:43:36,040 Speaker 2: can't pay attention to everything. I have no idea where 843 00:43:36,160 --> 00:43:41,720 Speaker 2: you stand on yield bearing stable coins, which I understand 844 00:43:41,719 --> 00:43:45,080 Speaker 2: to be a big thing of debate in the sector. 845 00:43:45,280 --> 00:43:48,920 Speaker 2: And I'm again I have I've been begging attention to 846 00:43:49,000 --> 00:43:51,000 Speaker 2: other things. But I see headlines about this pop up. 847 00:43:51,280 --> 00:43:55,279 Speaker 4: Yeah, so stable clon legislation GENISAC comes out. They left 848 00:43:55,280 --> 00:43:57,560 Speaker 4: a little loophole in there. They said no interest, but 849 00:43:57,640 --> 00:44:01,319 Speaker 4: it kind of got run around by offering reward promos. 850 00:44:01,760 --> 00:44:06,000 Speaker 4: Same thing. Clarity Act is what's being debated right now. 851 00:44:06,000 --> 00:44:08,719 Speaker 4: They're trying to close that loophole. They being kind of 852 00:44:08,760 --> 00:44:12,880 Speaker 4: banks and people around banks keeping the loophole open. As crypto, 853 00:44:13,200 --> 00:44:14,839 Speaker 4: you know, why not if you can pay interest, it's 854 00:44:14,880 --> 00:44:16,960 Speaker 4: going to drive volume. I want to pay interest, banks out. 855 00:44:16,960 --> 00:44:18,520 Speaker 4: I want you to pay interest because you're going to 856 00:44:18,880 --> 00:44:22,440 Speaker 4: potentially suck deposits out of the system, and you're messing 857 00:44:22,440 --> 00:44:25,600 Speaker 4: around with a capital system that's worked for two hundred 858 00:44:25,600 --> 00:44:27,319 Speaker 4: and fifty years. You share you want to mess with it. 859 00:44:27,560 --> 00:44:29,799 Speaker 4: At the end of the day, I think of I 860 00:44:29,840 --> 00:44:35,680 Speaker 4: think the following stable coin has been built, launched, marketed 861 00:44:36,640 --> 00:44:40,040 Speaker 4: as a payment mechanism. It's somehow by the way, I'm 862 00:44:40,040 --> 00:44:42,120 Speaker 4: not sure it will but you know it's going to 863 00:44:42,120 --> 00:44:48,839 Speaker 4: make payments easier, faster, cheaper, whatever, not as an investment vehicle, right, 864 00:44:48,880 --> 00:44:52,239 Speaker 4: an investment vehicle is a different animal and needs different regulation. 865 00:44:52,480 --> 00:44:54,520 Speaker 4: So all of a sudden, like a stable coin that's 866 00:44:54,560 --> 00:44:58,200 Speaker 4: buying t bills that pays you interest, that looks an 867 00:44:58,200 --> 00:45:01,080 Speaker 4: awful lot like a money fund to me, And that's fine. 868 00:45:01,080 --> 00:45:02,840 Speaker 4: If it's a money fund, then regulate it like a 869 00:45:02,880 --> 00:45:04,799 Speaker 4: money fund. Can't break the buck. You got to have 870 00:45:04,840 --> 00:45:08,160 Speaker 4: this much liquidity on hand, you know, all the disclosure 871 00:45:08,239 --> 00:45:10,880 Speaker 4: rules that go around with it. Don't do what you 872 00:45:10,920 --> 00:45:12,600 Speaker 4: want with it, you know, go ahead and pay people 873 00:45:12,600 --> 00:45:15,920 Speaker 4: in money funds. I just think they're mixing things and 874 00:45:15,960 --> 00:45:22,520 Speaker 4: I think, you know, my my uninformed worry is we're 875 00:45:22,520 --> 00:45:24,480 Speaker 4: not done blowing up in crypto yet. 876 00:45:25,640 --> 00:45:25,799 Speaker 1: Right. 877 00:45:25,840 --> 00:45:28,640 Speaker 4: It's in fits and starts as you learn these things. 878 00:45:29,280 --> 00:45:32,040 Speaker 4: Why do we need to start everything at once. Let's 879 00:45:32,080 --> 00:45:34,560 Speaker 4: figure some stuff out. If it works and there's a 880 00:45:34,760 --> 00:45:36,680 Speaker 4: logic to doing it, then go ahead and do it later. 881 00:45:36,719 --> 00:45:38,200 Speaker 4: I just I don't know that you need to do 882 00:45:38,239 --> 00:45:38,879 Speaker 4: it all at once. 883 00:45:39,120 --> 00:45:39,800 Speaker 2: What's the rush? 884 00:45:40,040 --> 00:45:41,000 Speaker 4: Yeah? 885 00:45:41,040 --> 00:45:44,720 Speaker 3: You know, we are coming up to the super Bowl, 886 00:45:45,600 --> 00:45:48,680 Speaker 3: and when I think it's not super Bowl I always 887 00:45:48,719 --> 00:45:52,239 Speaker 3: think of the basil endgame proposals and that ad that 888 00:45:52,280 --> 00:45:56,239 Speaker 3: they ran in twenty twenty four. It was a very 889 00:45:56,280 --> 00:46:00,200 Speaker 3: effective marketing tool, at least for me. And we are 890 00:46:00,200 --> 00:46:04,799 Speaker 3: expecting a reproposal of the endgame. What's your sense of 891 00:46:04,840 --> 00:46:09,279 Speaker 3: what might change between you know, the original document or 892 00:46:09,320 --> 00:46:10,800 Speaker 3: suggestions versus now. 893 00:46:11,000 --> 00:46:14,239 Speaker 4: I have no inside information on that, but the original 894 00:46:14,280 --> 00:46:19,879 Speaker 4: proposal that was written was in contempt of math. They 895 00:46:19,920 --> 00:46:24,040 Speaker 4: basically they had a goal of raising capital and then 896 00:46:24,040 --> 00:46:27,239 Speaker 4: they used bad math to cause that outcome, which was 897 00:46:27,360 --> 00:46:31,120 Speaker 4: a lot of what the outrage was over, because if 898 00:46:31,120 --> 00:46:35,560 Speaker 4: you start making up rules in capital allocation, you inadvertently 899 00:46:35,960 --> 00:46:40,040 Speaker 4: cause risk to emerge in places they shouldn't. So I 900 00:46:40,080 --> 00:46:42,560 Speaker 4: think the math is fixed. You know the lawsuit on 901 00:46:42,600 --> 00:46:45,279 Speaker 4: the stress test and the fact the models need to 902 00:46:45,280 --> 00:46:46,960 Speaker 4: be public, so the math is going to be a 903 00:46:46,960 --> 00:46:51,120 Speaker 4: lot better on what they measure. You've heard about indexing 904 00:46:51,280 --> 00:46:56,200 Speaker 4: gesub scores to inflation and some of the boundaries. I 905 00:46:56,239 --> 00:46:58,480 Speaker 4: don't know what they're going to do in operated risk capital. 906 00:46:58,520 --> 00:47:00,160 Speaker 4: It's been a fight. I think they're going to have 907 00:47:00,200 --> 00:47:03,400 Speaker 4: some credit on credit risk gratings that Europe gives that 908 00:47:03,440 --> 00:47:05,920 Speaker 4: we don't, and my guess is there'll be something in 909 00:47:05,960 --> 00:47:10,640 Speaker 4: there for everybody, and then everybody will collectively be disappointed 910 00:47:10,680 --> 00:47:12,640 Speaker 4: about something. They're not going to give away the shop, 911 00:47:12,680 --> 00:47:16,600 Speaker 4: but they're going to try to make it directionally correct 912 00:47:17,800 --> 00:47:21,280 Speaker 4: and based on real math instead of made up stuff. 913 00:47:21,640 --> 00:47:23,640 Speaker 2: I'm going to go back to something you said about 914 00:47:23,640 --> 00:47:28,000 Speaker 2: the bank integration and you actually gave a very rare 915 00:47:28,200 --> 00:47:33,680 Speaker 2: I would say, actual twenty twenty six application of generative 916 00:47:33,719 --> 00:47:38,319 Speaker 2: AI implementation where you mentioned that the person at the 917 00:47:38,320 --> 00:47:41,399 Speaker 2: local bank branch can actually like ask a question about 918 00:47:41,400 --> 00:47:44,239 Speaker 2: the policies and learn. So that wasn't just a hypothetical, 919 00:47:44,280 --> 00:47:45,520 Speaker 2: that's a real thing that's happening right now. 920 00:47:45,560 --> 00:47:46,120 Speaker 4: Yeah, that's rue. 921 00:47:46,320 --> 00:47:48,960 Speaker 2: Can you talk this is a theme that's been we've 922 00:47:48,960 --> 00:47:53,960 Speaker 2: been talking about on the podcast lately, which is, you know, 923 00:47:54,000 --> 00:47:56,840 Speaker 2: not just AI per se or implementing or we're going 924 00:47:56,880 --> 00:47:59,400 Speaker 2: to like implement AI, but like, you know, the changing 925 00:47:59,440 --> 00:48:03,399 Speaker 2: relationship between a company and their software vendors, and you know, 926 00:48:03,520 --> 00:48:06,080 Speaker 2: does AI change some of these relationships? Do you have 927 00:48:06,160 --> 00:48:08,759 Speaker 2: leverage because there are certain like niche functions that you 928 00:48:08,760 --> 00:48:11,040 Speaker 2: could like build yourself. Can you talk a little bit 929 00:48:11,080 --> 00:48:13,399 Speaker 2: about how you're seeing some of these things play out? 930 00:48:13,440 --> 00:48:14,359 Speaker 2: Within your front. 931 00:48:14,719 --> 00:48:17,840 Speaker 4: Yeah, this is fun because there's so much bad information 932 00:48:18,440 --> 00:48:21,960 Speaker 4: about that. So start with the basics. In order to 933 00:48:22,120 --> 00:48:26,400 Speaker 4: utilize AI, you need clean data, define data with a 934 00:48:26,440 --> 00:48:30,839 Speaker 4: single source of truth. We've spent ten years doing that 935 00:48:30,920 --> 00:48:34,240 Speaker 4: in a fortune. So, you know, silly as that sounds, 936 00:48:34,239 --> 00:48:36,760 Speaker 4: I think how many different places inside of a company 937 00:48:36,800 --> 00:48:40,239 Speaker 4: you might have, you know, a checking account balance that's 938 00:48:40,280 --> 00:48:43,760 Speaker 4: then morphed into the average checking account balance over seven days, 939 00:48:44,160 --> 00:48:46,200 Speaker 4: or the median or this or the that. And so 940 00:48:46,280 --> 00:48:48,400 Speaker 4: when someone's trying to pull data to run a reporter 941 00:48:48,480 --> 00:48:50,560 Speaker 4: or build a model, they don't even know what they're real. 942 00:48:50,680 --> 00:48:52,799 Speaker 4: They don't even know what they're pulling. So you got 943 00:48:52,800 --> 00:48:55,480 Speaker 4: to get it clean at the base source and an index. 944 00:48:55,719 --> 00:48:58,000 Speaker 4: Now you have the capacity to build a model, whether 945 00:48:58,040 --> 00:49:02,400 Speaker 4: it's large language or analytical large language models. There's open 946 00:49:02,440 --> 00:49:04,640 Speaker 4: models out there you can just use, which is what 947 00:49:04,680 --> 00:49:07,680 Speaker 4: we tend to do to build our document sorting. We're 948 00:49:07,760 --> 00:49:10,239 Speaker 4: using it on our own data, our own documents. I 949 00:49:10,239 --> 00:49:13,040 Speaker 4: don't need their data, and I don't need to retrain 950 00:49:13,120 --> 00:49:15,279 Speaker 4: their model per se, other than running it on my 951 00:49:15,320 --> 00:49:19,360 Speaker 4: own data, which is this much smaller compute factory. I 952 00:49:19,400 --> 00:49:22,040 Speaker 4: don't have the whole Internet, downdate, download it. I just 953 00:49:22,080 --> 00:49:24,400 Speaker 4: got this thing right. And then once we train the model, 954 00:49:24,800 --> 00:49:27,360 Speaker 4: running the model doesn't take a lot of compute. Training 955 00:49:27,360 --> 00:49:31,080 Speaker 4: the model takes a lot of compute when we implement 956 00:49:31,200 --> 00:49:35,759 Speaker 4: talk about AI. Some of it's the fancy object thing. Oh, 957 00:49:35,760 --> 00:49:39,160 Speaker 4: I'm going to implement copilot and now people can write 958 00:49:39,200 --> 00:49:41,920 Speaker 4: emails for me. Everybody knows when copilot wrote my email 959 00:49:41,960 --> 00:49:44,360 Speaker 4: because it's way too polite and the punctuation is correct. 960 00:49:45,120 --> 00:49:47,759 Speaker 4: Does that make us any money? Probably not, you know, 961 00:49:47,840 --> 00:49:49,719 Speaker 4: but it's cool and yeah, that's so when you hear 962 00:49:49,760 --> 00:49:52,200 Speaker 4: most people say, oh, we're using AI, they just plugged 963 00:49:52,200 --> 00:49:55,160 Speaker 4: in copilot and paid somebody twenty million bucks a year 964 00:49:55,200 --> 00:50:00,520 Speaker 4: for licenses. Where it starts to make a difference is 965 00:50:00,520 --> 00:50:02,600 Speaker 4: when it can answer questions in an hurry for our 966 00:50:02,640 --> 00:50:06,960 Speaker 4: employees or our clients, and where it can automate process 967 00:50:07,719 --> 00:50:10,239 Speaker 4: the same way. We've been on this automation journey for 968 00:50:10,440 --> 00:50:13,040 Speaker 4: twenty years now, right starting with Internet and then kind 969 00:50:13,040 --> 00:50:16,719 Speaker 4: of micro services and applications. AI is just the next 970 00:50:16,760 --> 00:50:19,719 Speaker 4: stage of that. You know, we've got we over the 971 00:50:19,760 --> 00:50:24,480 Speaker 4: last ten years probably get thirty points of productivity efficiency 972 00:50:24,480 --> 00:50:28,479 Speaker 4: in our operating environments, probably less seven years. Actually AI 973 00:50:28,600 --> 00:50:31,839 Speaker 4: is going to give us another thirty and it's going 974 00:50:31,920 --> 00:50:34,520 Speaker 4: to come through time. But think of it as automation. 975 00:50:34,680 --> 00:50:37,480 Speaker 4: All it is is even when people talk about AI, 976 00:50:37,560 --> 00:50:39,439 Speaker 4: they'll say, oh, you know it's an AI model. It's 977 00:50:39,440 --> 00:50:42,520 Speaker 4: not an AI model. It's just a decision tree. You know. 978 00:50:42,560 --> 00:50:46,799 Speaker 4: It's automating a script and an answer, moving data in 979 00:50:46,880 --> 00:50:50,200 Speaker 4: a way where somebody doesn't have to swivel, you know, 980 00:50:50,280 --> 00:50:51,440 Speaker 4: pretty basic stuff. 981 00:50:51,719 --> 00:50:55,280 Speaker 3: What about on underwriting? Would you use AI to automate 982 00:50:55,320 --> 00:50:56,759 Speaker 3: that particular process. 983 00:50:57,200 --> 00:51:03,719 Speaker 4: It's actually not legally allowed today, So there's I mean, 984 00:51:03,760 --> 00:51:06,520 Speaker 4: it's truth in lending or something. What any of these 985 00:51:06,600 --> 00:51:09,799 Speaker 4: laws where if I tell you no, you applied for 986 00:51:09,840 --> 00:51:12,080 Speaker 4: your credit card. They just kept my rates at ten percent. 987 00:51:12,160 --> 00:51:13,719 Speaker 4: So I said no. I've got to give you the 988 00:51:14,080 --> 00:51:17,319 Speaker 4: three reasons you know of why I said no. With 989 00:51:17,360 --> 00:51:20,960 Speaker 4: an AI model, we look at a thousand variables, and 990 00:51:21,000 --> 00:51:24,920 Speaker 4: the weight of each of those variables is dependent upon 991 00:51:25,040 --> 00:51:28,759 Speaker 4: their interaction and your particular profile. So the weight of 992 00:51:28,840 --> 00:51:31,560 Speaker 4: rent might be very heavy for one person and not 993 00:51:31,600 --> 00:51:33,920 Speaker 4: for another based on the profile. I can't give you 994 00:51:34,000 --> 00:51:37,239 Speaker 4: three reasons. The model told me no, the model told 995 00:51:37,239 --> 00:51:41,279 Speaker 4: me yes. So what ends up happening today in credit decisions. 996 00:51:42,360 --> 00:51:45,440 Speaker 4: This is crazy, but it works. Is we'll set with 997 00:51:45,520 --> 00:51:49,000 Speaker 4: our normal criteria, this fight, go, this debt to income, 998 00:51:50,080 --> 00:51:52,440 Speaker 4: you know, whatever else you look at, we'll say yes 999 00:51:52,520 --> 00:51:54,600 Speaker 4: or no, and then if we tell you no, we'll 1000 00:51:54,680 --> 00:51:58,120 Speaker 4: use AI to try to tell you yes, because I 1001 00:51:58,120 --> 00:52:01,160 Speaker 4: can still use My original excuse is no. But if 1002 00:52:01,160 --> 00:52:03,799 Speaker 4: I turn you say yes after the fact, you're not 1003 00:52:03,840 --> 00:52:04,319 Speaker 4: mad at me. 1004 00:52:05,560 --> 00:52:08,879 Speaker 2: So the post is it's crazy, But the point is 1005 00:52:09,000 --> 00:52:12,600 Speaker 2: that legally speaking, if you say no, you have to 1006 00:52:12,600 --> 00:52:14,000 Speaker 2: be able to articulate a reason. 1007 00:52:14,120 --> 00:52:14,319 Speaker 1: Yeah. 1008 00:52:14,360 --> 00:52:16,719 Speaker 4: So what ends up happening is everybody sets this bar 1009 00:52:16,840 --> 00:52:19,200 Speaker 4: way too high. This is the one of these silly 1010 00:52:19,280 --> 00:52:22,320 Speaker 4: rules that needs to be looked at. I mean, we 1011 00:52:22,719 --> 00:52:25,799 Speaker 4: do use it's not so much AI. There's a lot 1012 00:52:25,840 --> 00:52:29,080 Speaker 4: of decision tree models on automation that help with underwriting, 1013 00:52:29,480 --> 00:52:32,560 Speaker 4: but it's not necessarily a machine learning application. 1014 00:52:33,040 --> 00:52:34,960 Speaker 2: Tracy and I, I mean, I find I get this 1015 00:52:35,080 --> 00:52:39,240 Speaker 2: idea of like AI as another form of workflow automation. 1016 00:52:39,400 --> 00:52:43,520 Speaker 2: Very intuitive. Yes, Tracy and I used to publish transcripts 1017 00:52:43,520 --> 00:52:45,800 Speaker 2: of the podcast, but it was a very labor intensive 1018 00:52:45,840 --> 00:52:48,040 Speaker 2: process to like clean it up, et cetera. And so 1019 00:52:48,080 --> 00:52:50,239 Speaker 2: I thought like AI was going to be the panacea. 1020 00:52:50,280 --> 00:52:52,960 Speaker 2: It's like clean this text. It just when we were 1021 00:52:53,000 --> 00:52:55,440 Speaker 2: doing it, it wasn't there yet. It was like creating 1022 00:52:55,520 --> 00:52:58,200 Speaker 2: fake It was creating sentences that weren't there. But I 1023 00:52:58,320 --> 00:53:01,920 Speaker 2: understand this intuition. AI can then be like trained on 1024 00:53:01,960 --> 00:53:05,120 Speaker 2: a repeatable process right now. And again, the things that 1025 00:53:05,160 --> 00:53:08,719 Speaker 2: we call AI which do today's large language models, those 1026 00:53:08,760 --> 00:53:13,040 Speaker 2: workflow automations, like are they are there certain workflow automations 1027 00:53:13,080 --> 00:53:16,120 Speaker 2: that today workflow processes that you could say we've been 1028 00:53:16,120 --> 00:53:17,880 Speaker 2: able to automate them in a way we couldn't have 1029 00:53:17,920 --> 00:53:18,760 Speaker 2: five years ago. 1030 00:53:19,040 --> 00:53:22,359 Speaker 4: Oh absolutely, But let me let me just give it 1031 00:53:23,320 --> 00:53:26,360 Speaker 4: kind of some scope and some numbers and what's actually happening. 1032 00:53:26,400 --> 00:53:29,719 Speaker 4: And I we have a pretty clean TEX stack. So 1033 00:53:29,840 --> 00:53:32,319 Speaker 4: maybe we're a little further ahead at this than some 1034 00:53:32,520 --> 00:53:35,680 Speaker 4: but we have. We focused on a billion four of 1035 00:53:35,719 --> 00:53:40,480 Speaker 4: addressable spend inside of our care centers and our operating environments. 1036 00:53:40,840 --> 00:53:44,160 Speaker 4: This is just solving problems for customers moving loan all 1037 00:53:44,160 --> 00:53:47,000 Speaker 4: that stuff. A billion four we spend. We've come up 1038 00:53:47,000 --> 00:53:51,040 Speaker 4: with one hundred and seventy one different ways to use 1039 00:53:51,120 --> 00:53:56,360 Speaker 4: AI in reducing that spend, and the addressable piece of 1040 00:53:56,400 --> 00:53:58,680 Speaker 4: the billion, four we think is probably forty percent of it. 1041 00:53:59,719 --> 00:54:01,920 Speaker 4: Of the one hundred and seventy one use cases, we 1042 00:54:02,040 --> 00:54:05,640 Speaker 4: prioritize five that are live and so what do you know, 1043 00:54:05,680 --> 00:54:07,839 Speaker 4: what does one of those look like? For example, so 1044 00:54:07,920 --> 00:54:10,759 Speaker 4: imagine inside of our wealth business. You know, we got 1045 00:54:10,800 --> 00:54:14,440 Speaker 4: a bunch of trust lawyers. So my grandfather, it's actually 1046 00:54:14,440 --> 00:54:16,680 Speaker 4: with P and C. My grandfather created this small little 1047 00:54:16,719 --> 00:54:21,000 Speaker 4: trust skipt generations and it's written beautiful. It's handwritten on 1048 00:54:21,080 --> 00:54:24,760 Speaker 4: like three pages. It was my greatfoot grandfather. Some lawyer 1049 00:54:24,800 --> 00:54:26,840 Speaker 4: every month has to look at that thing and say, 1050 00:54:27,320 --> 00:54:30,400 Speaker 4: you know this qualifieser doesn't. We're going to do this distribution. 1051 00:54:30,560 --> 00:54:33,279 Speaker 4: All of those things are manual. Now just read them 1052 00:54:33,320 --> 00:54:36,440 Speaker 4: into the document writer, and all of the things that 1053 00:54:36,440 --> 00:54:40,200 Speaker 4: are mechanical outcomes from those millions of pages of trust 1054 00:54:40,200 --> 00:54:44,000 Speaker 4: documents are right in front of you, right payment on 1055 00:54:44,040 --> 00:54:49,280 Speaker 4: this state, hear the beneficiaries. It just makes it real simple. 1056 00:54:49,440 --> 00:54:52,560 Speaker 4: So document reading, expression of what's in documents on the 1057 00:54:52,560 --> 00:54:55,239 Speaker 4: basic stuff. You know, now I don't have to just 1058 00:54:55,360 --> 00:54:58,600 Speaker 4: go and search and find and human error that that 1059 00:54:58,640 --> 00:55:02,359 Speaker 4: stuff will make a difference. I worry we too much 1060 00:55:02,400 --> 00:55:05,719 Speaker 4: focus on the cool fun toy chatsy TP. I mean 1061 00:55:05,719 --> 00:55:07,399 Speaker 4: this is you know, it's a new Google search. It's 1062 00:55:07,440 --> 00:55:09,920 Speaker 4: cool to give me the answer that that isn't going 1063 00:55:09,960 --> 00:55:12,640 Speaker 4: to make the world better if that's all it's used for. 1064 00:55:13,360 --> 00:55:16,000 Speaker 3: How did you get a clean tech stack? Because this 1065 00:55:16,120 --> 00:55:18,880 Speaker 3: is something that also goes hand in hand with bank consolidation. 1066 00:55:19,000 --> 00:55:21,279 Speaker 3: You always hear that, you know, banks end up with 1067 00:55:21,360 --> 00:55:25,760 Speaker 3: this tangled mess of technological systems, maybe some that include 1068 00:55:26,160 --> 00:55:30,840 Speaker 3: cobble or like old languages and things like that, coyl. 1069 00:55:30,960 --> 00:55:33,480 Speaker 4: You can't even Yeah, you weren't even born yet when 1070 00:55:33,480 --> 00:55:39,240 Speaker 4: we were programming. So how do we so honest answer, 1071 00:55:39,960 --> 00:55:42,279 Speaker 4: right in the middle of the financial crisis, right, we 1072 00:55:42,440 --> 00:55:45,640 Speaker 4: merge with National City under duress from both firms, kind 1073 00:55:45,680 --> 00:55:51,400 Speaker 4: of a regulatory wedding. Neither of us had the capacity 1074 00:55:52,200 --> 00:55:55,800 Speaker 4: to run a larger firm. I mean, I distinctly remember, 1075 00:55:57,560 --> 00:55:59,920 Speaker 4: you know, talking to the combined organization. We have to 1076 00:56:00,080 --> 00:56:04,080 Speaker 4: rethink how we run something you can't manage by walking 1077 00:56:04,120 --> 00:56:09,160 Speaker 4: around anymore. And neither tech stack could survive on its own. 1078 00:56:09,520 --> 00:56:14,279 Speaker 4: And so we saved less money than we said we 1079 00:56:14,320 --> 00:56:17,440 Speaker 4: would in the announcement, or actually we saved what we 1080 00:56:17,480 --> 00:56:21,760 Speaker 4: said we would save, but quietly we reinvested two billion 1081 00:56:21,800 --> 00:56:26,760 Speaker 4: bucks a year for ten years. Wow, So literally all new. 1082 00:56:27,000 --> 00:56:30,200 Speaker 4: We went from single server stack application. You know, so 1083 00:56:30,520 --> 00:56:34,600 Speaker 4: this computer runs that application, and each computer is different 1084 00:56:34,640 --> 00:56:38,160 Speaker 4: because whoever the application owner was went to dinner with 1085 00:56:38,239 --> 00:56:41,359 Speaker 4: Dell that day or HP the next day. We had 1086 00:56:41,400 --> 00:56:44,840 Speaker 4: eleven data centers. None of it was in a virtual environment. 1087 00:56:44,960 --> 00:56:50,320 Speaker 4: So building our own first cloud environment and then secondly 1088 00:56:50,440 --> 00:56:54,040 Speaker 4: writing everything in cloud language in a micro service application, 1089 00:56:54,200 --> 00:56:57,160 Speaker 4: so it's cloud native. That's forever. But we spent a 1090 00:56:57,239 --> 00:57:00,880 Speaker 4: ton of dough and just have invested in that, invested 1091 00:57:00,880 --> 00:57:02,880 Speaker 4: in got to a place where our tech stack is 1092 00:57:02,920 --> 00:57:05,319 Speaker 4: as modern as any fintech you'll find out there. 1093 00:57:05,719 --> 00:57:08,279 Speaker 2: All right, Oh, Bill Dems is fun. This is a 1094 00:57:08,320 --> 00:57:10,399 Speaker 2: lot of fun. Thank you so much for taking the time. 1095 00:57:10,480 --> 00:57:13,520 Speaker 2: We had a lot of interested Yeah, that was great, 1096 00:57:13,640 --> 00:57:15,520 Speaker 2: It was great. Really appreciate you coming out our life. 1097 00:57:16,040 --> 00:57:30,560 Speaker 2: Good to be here, Thank you, Tracy. I really enjoyed 1098 00:57:30,600 --> 00:57:35,040 Speaker 2: that conversation. There was I learned a lot about banking conversation. 1099 00:57:35,120 --> 00:57:37,560 Speaker 2: We hit a lot in that, but I just wanted 1100 00:57:37,560 --> 00:57:39,160 Speaker 2: to keep going. There are so many interesting angles. 1101 00:57:39,240 --> 00:57:41,320 Speaker 3: Bill actually answered the questions. 1102 00:57:41,080 --> 00:57:43,520 Speaker 2: Which cannot be said for every CEO. No, I would 1103 00:57:43,560 --> 00:57:46,240 Speaker 2: say most of our guests are very good at answering questions. 1104 00:57:46,440 --> 00:57:49,480 Speaker 2: Not every CEO is great at always answering questions. But 1105 00:57:49,560 --> 00:57:51,280 Speaker 2: I was like, oh, I'm like learning each other with 1106 00:57:51,360 --> 00:57:52,840 Speaker 2: each one of these things. Let's keep going. 1107 00:57:52,960 --> 00:57:55,400 Speaker 3: Also, genuinely, he seemed to have a good handle on 1108 00:57:55,520 --> 00:57:59,160 Speaker 3: like the granular practical aspects on running a bank. So 1109 00:57:59,280 --> 00:58:01,800 Speaker 3: I was really interest said to hear how they redesigned 1110 00:58:02,000 --> 00:58:05,640 Speaker 3: their tech after the financial crisis. I guess they got 1111 00:58:05,640 --> 00:58:08,760 Speaker 3: a head start on everyone else. And then also the 1112 00:58:08,800 --> 00:58:12,840 Speaker 3: prepositioning of collateral at the discount window. I knew that 1113 00:58:12,960 --> 00:58:16,360 Speaker 3: the FED had been encouraging banks to do it. I 1114 00:58:16,400 --> 00:58:19,160 Speaker 3: did not realize that you had to send the actual 1115 00:58:19,360 --> 00:58:21,840 Speaker 3: mortgage docks if you borrow against those. 1116 00:58:22,440 --> 00:58:27,920 Speaker 2: It is crazy. How much is not just done automatically electronically, right? 1117 00:58:28,000 --> 00:58:31,320 Speaker 2: And here is I didn't ask it, but I was 1118 00:58:31,400 --> 00:58:34,160 Speaker 2: going to ask, does blockchain solve this question? But the 1119 00:58:34,240 --> 00:58:36,720 Speaker 2: idea of that, like, okay, all of these things really 1120 00:58:36,800 --> 00:58:41,760 Speaker 2: are electronic ish, although there's clearly this physical component. But 1121 00:58:41,840 --> 00:58:45,840 Speaker 2: the idea that here is something which is theoretically monetizable, 1122 00:58:45,920 --> 00:58:50,320 Speaker 2: which has liquid value, is a liquid instrument. But because 1123 00:58:50,360 --> 00:58:53,960 Speaker 2: of the way that the system is structured, cannot actually 1124 00:58:54,000 --> 00:58:58,280 Speaker 2: be liquidated or turned into liquid as it's immediately if 1125 00:58:58,320 --> 00:59:01,560 Speaker 2: it had it were not prepositioned and et cetera. That 1126 00:59:01,680 --> 00:59:04,400 Speaker 2: actually does still seem a little bit wild to me 1127 00:59:04,520 --> 00:59:05,440 Speaker 2: that that is the case. 1128 00:59:05,680 --> 00:59:09,320 Speaker 3: I always thought that mortgage assignations were like one use 1129 00:59:09,360 --> 00:59:12,320 Speaker 3: case for blockchain, right right, Yeah, yeah, yeah, you could 1130 00:59:12,400 --> 00:59:15,360 Speaker 3: reasonably see blockchain, you know, helping out with that problem 1131 00:59:15,520 --> 00:59:18,880 Speaker 3: versus I don't know, tracking the origins of lettuce and 1132 00:59:18,920 --> 00:59:21,160 Speaker 3: things like that always seemed kind of ridiculous. 1133 00:59:21,200 --> 00:59:23,360 Speaker 2: Well, it seems like one of these things, which is 1134 00:59:23,400 --> 00:59:27,880 Speaker 2: in banking and again is like integrated databases. So there's 1135 00:59:27,920 --> 00:59:30,280 Speaker 2: like'll be a central bank database, there will be a 1136 00:59:30,320 --> 00:59:33,600 Speaker 2: home loan bank database, and the regional bank and the 1137 00:59:33,600 --> 00:59:37,040 Speaker 2: bank database, right, And the question is like, why can't 1138 00:59:37,040 --> 00:59:39,720 Speaker 2: they just all see talk to each other, you see 1139 00:59:39,760 --> 00:59:43,600 Speaker 2: the relevant parts of the database, right, And I suppose 1140 00:59:43,840 --> 00:59:46,920 Speaker 2: that's easier said than done. I really liked hearing him 1141 00:59:46,960 --> 00:59:51,760 Speaker 2: talk too about practical applications of AI, which again maybe 1142 00:59:51,800 --> 00:59:54,200 Speaker 2: feels a little different than some of our conversations last year. 1143 00:59:54,320 --> 00:59:58,880 Speaker 2: It feels like now there's more articulated examples of this 1144 00:59:59,000 --> 01:00:02,200 Speaker 2: is a sort of labor saving, time saving technology so 1145 01:00:02,520 --> 01:00:04,280 Speaker 2: that's another thing I think we have to pay more 1146 01:00:04,280 --> 01:00:05,800 Speaker 2: attention to in twenty twenty six. 1147 01:00:06,080 --> 01:00:09,320 Speaker 3: Also, the database issue in the context of AI is 1148 01:00:09,400 --> 01:00:12,200 Speaker 3: kind of interesting because we were talking about how so 1149 01:00:12,400 --> 01:00:15,560 Speaker 3: much of programming nowadays, so much of the tech issues 1150 01:00:15,600 --> 01:00:19,600 Speaker 3: are those coordination problems. Yeah, right, And so even if 1151 01:00:19,600 --> 01:00:23,680 Speaker 3: we have something like Claude we recorded that episode recently, 1152 01:00:24,040 --> 01:00:27,439 Speaker 3: even if you have Claude writing software, it doesn't necessarily 1153 01:00:28,120 --> 01:00:31,040 Speaker 3: solve that coordination issue totally. 1154 01:00:31,920 --> 01:00:35,040 Speaker 2: And then you know, bank branches, how crucial they are. 1155 01:00:35,160 --> 01:00:36,600 Speaker 3: Yeah, that was surprising. 1156 01:00:36,800 --> 01:00:38,720 Speaker 2: I had heard that. You know, there's and again it 1157 01:00:38,760 --> 01:00:41,240 Speaker 2: may be just like one of these sort of things 1158 01:00:41,280 --> 01:00:44,000 Speaker 2: people say, like people are less likely to switch banks 1159 01:00:44,000 --> 01:00:46,440 Speaker 2: than they are to get a divorce, and so therefore 1160 01:00:47,040 --> 01:00:49,760 Speaker 2: it still makes sense to build out a physical branch. 1161 01:00:50,040 --> 01:00:52,920 Speaker 2: But like the strategy of that, and think about where 1162 01:00:53,040 --> 01:00:55,840 Speaker 2: and how the fact that they're building hundreds of branches 1163 01:00:55,920 --> 01:00:58,720 Speaker 2: still even if the total number of bank branches is 1164 01:00:58,760 --> 01:01:03,760 Speaker 2: actually declining, that's just like a super interesting, real part 1165 01:01:03,800 --> 01:01:04,440 Speaker 2: of the business. 1166 01:01:04,720 --> 01:01:07,400 Speaker 3: It is true that I've had the same bank since college. 1167 01:01:07,680 --> 01:01:11,000 Speaker 3: I don't know about you, uh, and I hate. 1168 01:01:10,800 --> 01:01:14,400 Speaker 2: Them nice, But since I moved to New Yeah, since 1169 01:01:14,400 --> 01:01:16,080 Speaker 2: I moved to New York. I think I've had so 1170 01:01:16,200 --> 01:01:19,280 Speaker 2: that's twenty one years. So yeah, basically, yeah, one bank. 1171 01:01:19,280 --> 01:01:19,960 Speaker 2: It's kind of wild. 1172 01:01:20,120 --> 01:01:23,520 Speaker 3: I'm going to switch. I'm going to prove the anecdote run. 1173 01:01:23,560 --> 01:01:24,800 Speaker 2: You're just going to switch for the hell of it. 1174 01:01:24,960 --> 01:01:27,480 Speaker 3: Yeah, absolutely, Okay, shall we leave it there? 1175 01:01:27,560 --> 01:01:28,440 Speaker 2: Yeah, let's leave it there. 1176 01:01:28,560 --> 01:01:31,440 Speaker 3: This has been another episode of the Audthlots podcast. I'm 1177 01:01:31,480 --> 01:01:34,640 Speaker 3: Tracy Alloway. You can follow me at Tracy Alloway. 1178 01:01:34,320 --> 01:01:37,120 Speaker 2: And I'm Joe Wisenthal. You can follow me at the Stalwart. 1179 01:01:37,360 --> 01:01:40,520 Speaker 2: Follow our producers Kerman Rodriguez at Kerman Arman, dash Hall, 1180 01:01:40,560 --> 01:01:43,440 Speaker 2: been At at Dashbot at keil Brooks at Kilbrooks. For 1181 01:01:43,440 --> 01:01:45,880 Speaker 2: more odd Laws content, go to Bloomberg dot com slash 1182 01:01:45,960 --> 01:01:48,840 Speaker 2: odd Lots for a daily newsletter and all of our episodes, 1183 01:01:49,040 --> 01:01:50,880 Speaker 2: and you can chat about all of these topics twenty 1184 01:01:50,920 --> 01:01:54,320 Speaker 2: four to seven in our discord Discord dot gg slash 1185 01:01:54,320 --> 01:01:55,640 Speaker 2: odd Lots. 1186 01:01:55,200 --> 01:01:57,400 Speaker 3: And if you enjoy odd Lots, if you like it 1187 01:01:57,440 --> 01:01:59,960 Speaker 3: when we look into the business models of banks, then 1188 01:02:00,040 --> 01:02:03,280 Speaker 3: please leave us a positive review on your favorite podcast platform. 1189 01:02:03,640 --> 01:02:06,440 Speaker 3: And remember, if you are a Bloomberg subscriber, you can 1190 01:02:06,480 --> 01:02:09,920 Speaker 3: listen to all of our episodes absolutely ad free. All 1191 01:02:09,960 --> 01:02:12,040 Speaker 3: you need to do is find the Bloomberg channel on 1192 01:02:12,120 --> 01:02:31,440 Speaker 3: Apple Podcasts and follow the instructions there. Thanks for listening.