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Speaker 1: Ron and Anian, You would think that a company such

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Speaker 1: as Toyota de prides itself on engineering, because I think

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Speaker 1: Toyota built a decent car and do. But you just

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Speaker 1: look at this repair and you say to yourself, what

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Speaker 1: were they thinking? The car Doctor. They're selling O E parts,

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Speaker 1: are claiming to sell OI parts, and they sell them

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Speaker 1: at a considerable discount. And I sit there and I say,

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Speaker 1: how can that be? All? Right? Listen, dollars or dollars right,

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Speaker 1: it still has to add up if if they're selling

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Speaker 1: a fifty part for five bucks, how can they do that?

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Speaker 1: Welcome to the radio home of Ron and Anian, the

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Speaker 1: Car Doctor, since this is where car owners the world

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Speaker 1: overturned to for their definitive opinion on automotive repair. If

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Speaker 1: your mechanics giving you a busy signal, pick up the

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Speaker 1: phone and call in. The garage doors are open, but

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Speaker 1: I am here to take your calls at eight five

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Speaker 1: five and now he is running. Hey, it's trying to

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Speaker 1: start your engines along, And welcome on any of the

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Speaker 1: car doctor here at eight five five zero nine zero,

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Speaker 1: here to talk about and solve your automotive problem, whatever

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Speaker 1: you've got going on under the hood. Fender Defender and

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Speaker 1: door to door down around the bottom of the hour,

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Speaker 1: We're gonna be joined by John. Um. Is it Hannigan?

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Speaker 1: I think it's Hannigan, Yes, John Hannigan from Ford. He

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Speaker 1: is going to be talking about motocraft parts and some

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Speaker 1: of the things we've been talking to and relating to

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Speaker 1: you in recent weeks, and uh, some of the things

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Speaker 1: that we want to bring to bring to mind about

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Speaker 1: when you're looking for parts, what to look for and

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Speaker 1: how to tell good parts from bad parts and that

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Speaker 1: kind of thing. But right now, let's kick the garage

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Speaker 1: doors open and do what the car doctor likes to

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Speaker 1: do best, go and talk to Georgia New York with

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Speaker 1: some questions about buying a new car. George, how can

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Speaker 1: I help? Sir? Hey, Hey, Ron, how are you? I'm good, good,

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Speaker 1: good good. I was looking to buying a new small

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Speaker 1: pick up and I'm test driving the the Frontier, the

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Speaker 1: Nissan Frontier, and I started and I wanted to get

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Speaker 1: to your opinion. I'm looking at the V six Crewtaire

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Speaker 1: with the manual transmission UM which one do you think

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Speaker 1: has would give me the longest service life? And where

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Speaker 1: are some of the mechanical issues that I can account

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Speaker 1: on Evil one. I gotta I gotta add. I gotta

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Speaker 1: add a third truck to the pot. George, all right,

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Speaker 1: I gotta add a Chevy Colorado. I just I just

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Speaker 1: do I think you know they're in that they're in

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Speaker 1: that same size and category. You know. I I think

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Speaker 1: the Colorado has got some good things going on about it. Um,

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Speaker 1: you know, and I just I'm not saying you will,

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Speaker 1: but just just look at it as a third party. UM.

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Speaker 1: I have looked at the Ford Ranger and I want

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Speaker 1: to add that as a fourth but I'm not thrilled

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Speaker 1: with the power train options Ford has for the Ranger

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Speaker 1: right now. I'm waiting for them to get away from

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Speaker 1: the fourth cylinder and the diesel. I'd like to see

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Speaker 1: a V six in that truck, and they haven't done

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Speaker 1: that yet. So if we want to make it between

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Speaker 1: the Frontier and the Tacoma, you know, I think Toyota

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Speaker 1: builds a great product, I really do. I think They've

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Speaker 1: got their issues. Uh. You know. The the amazing part

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Speaker 1: is when I always look at when I think of

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Speaker 1: Toyota in the last ten years, look at the unintended

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Speaker 1: acceleration issues they had right with the floor mats and

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Speaker 1: remember all that, and they had all the recoil and

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Speaker 1: they survived that. They survived that very well because they

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Speaker 1: have a very smart marketing and PR department that you know,

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Speaker 1: they started giving away. If you notice, they started giving

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Speaker 1: way free oil changes with every vehicle purchase to get

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Speaker 1: people to come back to the dealerships. That was my observation,

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Speaker 1: you know it. It was like right after the fact

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Speaker 1: when you were starting to get free service and maintenance.

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Speaker 1: If you buy a Toyota or whatever, and it's there

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Speaker 1: for two years and it's it's Toyota Care whatever they

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Speaker 1: call it, it just it built a certain amount of

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Speaker 1: um momentum for them. The Nissan Frontier. Um, I'm not

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Speaker 1: gonna lie. I think Nissan makes a good hundred thousand

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Speaker 1: mile vehicle. I think after that hundred thousand mile mark,

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Speaker 1: I questioned its longevity. And that's just based on personal experience,

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Speaker 1: and I also think it has a lot to do

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Speaker 1: with I think you can how can I say this,

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Speaker 1: I think you can abuse the Toyota a little bit more.

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Speaker 1: I don't know that the Nissan takes the abuse. The

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Speaker 1: Nissan will take the abuse the first hundred thousand miles,

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Speaker 1: but if you want to go two hundred thousand, you

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Speaker 1: really gotta put the time in on on a Nissan.

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Speaker 1: I think from what I've seen, I think they're both

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Speaker 1: good vehicles. I think it's more a case of what's

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Speaker 1: gonna fit you in your budget and what fits you

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Speaker 1: better in terms of you know, how do you how

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Speaker 1: do you fit in the truck and the options. And

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Speaker 1: I think it's so close that it will really come

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Speaker 1: down to if one truck is available and a color

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Speaker 1: you want and the other one isn't you take the

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Speaker 1: one with the color you want and you know it's

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Speaker 1: They're they're both good vehicles. UM. Just as important though,

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Speaker 1: and I always I always add this, you know, regardless

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Speaker 1: of what you buy, who's gonna work on it, and

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Speaker 1: that that has to commence the equation to um, you know,

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Speaker 1: no law. It's easier to get service information and scan

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Speaker 1: tool capability on Toyota than it is on Nissan, and

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Speaker 1: has been that way for a while. Um. You can,

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Speaker 1: you can go through jour and do flashing and so

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Speaker 1: forth on Nissan, but Toyota does make it more user

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Speaker 1: friendly for an independent repair shop to and access to information,

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Speaker 1: and you know that's that's important. You know, yeah, not

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Speaker 1: everybody is dealer friendly, dealer oriented. And I always say,

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Speaker 1: and nothing against dealers, I think, you know, I think dealers.

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Speaker 1: There's plenty out there for everybody. And some people like dealers,

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Speaker 1: some people like independence and so on. Um, but just

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Speaker 1: you know, can you get information Nissan makes it? Um.

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Speaker 1: You know, Nissan is sort of like a poor man's Honda.

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Speaker 1: They think they've got the best thing on the planet

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Speaker 1: and they act like it. Um. And they're they're not

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Speaker 1: exactly user friendly in a lot of cases. So UM,

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Speaker 1: just just I've heard negative things about the Nissan. And

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Speaker 1: I had a Nissan back in two thousand. From what

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Speaker 1: I had an extra and like you said, about a

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Speaker 1: hundred thousand miles, I had transmission issues right FINGO and

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Speaker 1: and and and that's and that's the issue. Um. You know,

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Speaker 1: that was my hesitation about going. You know, I have

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Speaker 1: a very dear friend in the business who's a shop

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Speaker 1: forman at a local Nissan dealer, and we talk all

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Speaker 1: the time, and you know, helping with their used car

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Speaker 1: car problems, and we talk about Nissans and stuff back

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Speaker 1: and forth, and you know, he he concurs what we

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Speaker 1: talk about. I hear stories about the engineers from Nissan

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Speaker 1: coming out, what was it they had, Um, what's the

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Speaker 1: Nissan van, the big van that they have, the commercial

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Speaker 1: I can't think of what model it is. And for

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Speaker 1: the longest time, they kept breaking the right rear axle,

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Speaker 1: and you know, I kept hearing the story about it,

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Speaker 1: and I said, what do you think is causing it?

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Speaker 1: And I got the answer. And but when the Nissan

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Speaker 1: engineers came out, they kept saying that the customers were

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Speaker 1: overloading the vehicles and it had nothing to do with

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Speaker 1: the alloy of the steel of the excell until about

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Speaker 1: a year later when they realized, Hey, here's the bullet

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Speaker 1: and we had a problem. You know, it's it's I

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Speaker 1: don't I don't get that. You know, it's it's you.

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Speaker 1: Only you only get one chance to annoy a customer

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Speaker 1: and make them an old customer and not not not

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Speaker 1: a continuing customer. And that's what these have to realize.

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Speaker 1: So all right, sir. So, So as far as a

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Speaker 1: Colorado is a Colorado pretty durable vehicle, Colorado is a

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Speaker 1: durable vehicle. I'm actually if I can convince the wife,

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Speaker 1: you know, that's kind of where it's at. And I

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Speaker 1: I keep thinking if the Ranger ever dies, that's the

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Speaker 1: next vehicle in the fleet. Um, you know, I I'll

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Speaker 1: definitely take a look at that, take a look, see

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Speaker 1: what it looks like. For you, I'd get the V

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Speaker 1: six with the automatic obviously. Um, I don't know if

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Speaker 1: I do a stick. I don't know if they make

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Speaker 1: a stick in the Colorado. I maybe, so you gotta

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Speaker 1: look at that too. But yeah, I think, and again,

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Speaker 1: what are you gonna do with it? Is it a

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Speaker 1: is it ah? Is it a work vehicle? Is it

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Speaker 1: a pleasure vehicle? Is it a you know? Um? But

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Speaker 1: I think a daily driver for me? Yeah, I think

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Speaker 1: you know what, I think the top three or four

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Speaker 1: vehicles or for Toyota, Honda, and g M, I really do.

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Speaker 1: I think. I think it's it's close. And my only

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Speaker 1: hesitation with Honda is Honda just I've never met a

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Speaker 1: Honda deal with it didn't have an attitude that thinks

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Speaker 1: they're the best person on the planet, and I just

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Speaker 1: I don't get that. Uh. You know what, I'm not

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Speaker 1: the best repair shop out there. I know where to look,

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Speaker 1: I know how to read, and I'm smart enough to

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Speaker 1: figure things out, but I don't have all the answers

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Speaker 1: all the time either. And that's the God's honest truth.

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Speaker 1: So you know, everybody, everybody takes their swings in life

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Speaker 1: and you just gotta get up and make their cuts

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Speaker 1: at the bat. And Honda just thinks that just falls

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Speaker 1: out of the sky. So um, just my perception, all right, sir,

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Speaker 1: I appreciate it. Thank you very much to You're very welcome, George.

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Speaker 1: Good luck to you. Let's go over and talk to

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Speaker 1: David in Iowa and see what's going on here. David.

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Speaker 1: Welcome back, sir. How are you today? Thank you Ron

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Speaker 1: checking call. You know, I'm not perfect either, and I'm

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Speaker 1: reminded every day by my wife. But anyway, that's why David, David, David,

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Speaker 1: that's why we have wives. I think, you know, that's

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Speaker 1: that's you know, it's it's you know, it's like I'm

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Speaker 1: not always righting. I get to hear about it most

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Speaker 1: of the time. So fortunately she doesn't listen to this

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Speaker 1: radio show. She doesn't know. She really doesn't know where

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Speaker 1: I am Saturday's two to four. She haven't figured it

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Speaker 1: out yet. But that's okay. You just walk outside. I

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Speaker 1: didn't say, oh, well, you know anyway anyway, Yeah, I

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Speaker 1: had a question about the park. You know, the friend

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Speaker 1: of mine cameing up with me one day and show

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Speaker 1: your kid also, and he said, boy, you need to

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Speaker 1: pick some that the old cracker yours up. He said,

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Speaker 1: you need parts? Should do go to Amazon? He said.

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Speaker 1: He told me all about the parts that he bought

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Speaker 1: and they were great and everything. And uh, I just

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Speaker 1: wonder what your take on that is as far as

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Speaker 1: hitting the internet and looking for the price. Wise, he said,

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Speaker 1: the quality was great, then the price was really reasonable.

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Speaker 1: Of course Amazon doesn't need to make any money. You know,

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Speaker 1: they got plenty they could. They could just drop everything

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Speaker 1: and still be happy. So and also the other thing

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Speaker 1: I wanted to mention is you think on your opinion,

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Speaker 1: which we value very much because we all listened to you. Uh,

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Speaker 1: you think eventually they're going to have cars where we

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Speaker 1: don't even repair them. We just go in and change

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Speaker 1: them out. Say here's your new car, you know, and

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Speaker 1: we never never pay one off. It's just your buy

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Speaker 1: it for life and that's it, and you always have

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Speaker 1: a new car. I'll answer the second question first. I

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Speaker 1: think what we're going to see at some point is

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Speaker 1: subscription based automobiles, So it'll be like having a magazine subscription.

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Speaker 1: You it's sort of like a lease, but a little different.

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Speaker 1: You're just gonna subscribe to buy a brand X, y

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Speaker 1: Z A. In every two years, you just get a

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Speaker 1: new version of that and you know, away it goes

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Speaker 1: and it's it's still there's talk within the next ten

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Speaker 1: to twelve years from some of the articles I've seen

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Speaker 1: that they're gonna get away from, you know, the idea

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Speaker 1: of servicing a vehicle. It'll be electric. It'll be something

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Speaker 1: that when it's life cycle is used up, you'll drive

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Speaker 1: it to a recycler, or you might even leave it

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Speaker 1: on the side of the road and get picked up

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Speaker 1: by an uber and be taken home. You'll take the

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Speaker 1: license plates off it, or you'll take the identification tag

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Speaker 1: off it. You'll you'll call in and say, hey, it's

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Speaker 1: time to pick up my car. It's done. A A

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Speaker 1: vehicle will come by to pick it up, recycle it

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Speaker 1: on the spot, shred it up back into plastic, and

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Speaker 1: separate the metal components, and a new car will be

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Speaker 1: delivered to your door the next day. Do I think

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Speaker 1: it's gonna happen tomorrow, No, But that's what they're talking about.

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Speaker 1: Subscription based cars where you're gonna pay us an annual

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Speaker 1: or a monthly amount and get a new car all time.

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Speaker 1: That will won't be fixing things, um, it'll be it'll

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Speaker 1: be very much a thing of the past. As far

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Speaker 1: as Amazon, David, you know what, let me pull over

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Speaker 1: and take this pause. When we come back, we'll talk

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Speaker 1: about Amazon, because I've got some thoughts on that too,

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Speaker 1: and I want to address it properly. Eight five five

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Speaker 1: five zero nine zero zero. Run any of the car

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Speaker 1: doctor recruising back right after this need advice on how

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Speaker 1: to maintain that classic g t O. Ron is the

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Speaker 1: guy eight five five five zero nine zero zero. Here's Ron.

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Speaker 1: Hey back to David and Iowa. David, you're still there, sir. Yes,

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Speaker 1: you know, with regards the parts off of Amazon or

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Speaker 1: the Internet in general, the problem is when there's a problem,

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Speaker 1: who do you go back to? And you know, it's

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Speaker 1: not like walking into a brick and mortar rotal parts

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Speaker 1: store and saying, here, this alternator failed, I need another one,

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Speaker 1: and that's huge. Now, the other side of the coin

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Speaker 1: is where the parts coming from. If they're cheap made

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Speaker 1: in China, which a lot of the stuff is, you're

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Speaker 1: going back to China to get a replacement David, Uh,

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Speaker 1: you know anytime soon? And that doesn't really work right.

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Speaker 1: There's there's there's an issue there. As a repair shop,

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Speaker 1: I get requests and they're increasing of late. People want

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Speaker 1: me to install parts they purchased on Amazon. I can't

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Speaker 1: do it from a liability perspective. In New Jersey, the

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Speaker 1: law is written. There's a consumer law that states in

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Speaker 1: New Jersey that any parts installed by a repair shop,

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Speaker 1: the repair shop is liable for the consequences in the outcome.

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Speaker 1: Even if the consumer tells me it's okay, you can

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Speaker 1: sign a waiver. No, it doesn't work like that. If

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Speaker 1: if David brings me parts and he lives in New Jersey,

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Speaker 1: and I put brakes on the car and the brakes

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Speaker 1: fail and David gets killed in an accident, David's widow

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Speaker 1: has the right to sue me for aalti workmanship and

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Speaker 1: defects on parts I didn't purchase. The problem is my

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Speaker 1: liability insurance may or may not cover it, as well

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Speaker 1: as the manufacturer of the parts liability insurance because that

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Speaker 1: manufacturer is in China. Now where do you think the

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Speaker 1: court's gonna go? They're gonna go after China. Are they

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Speaker 1: gonna go after run who's local in New Jersey. Ah,

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Speaker 1: there's a big difference, and there's a problem. So I

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Speaker 1: I think the temptation of and everybody's gonna do it,

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Speaker 1: nobody's gonna change. I think the temptation of cheap parts

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Speaker 1: has to bite somebody in the back quarters enough times

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Speaker 1: and such that it's gonna they're gonna realize, Hey, here's

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Speaker 1: the problem. Here's why I don't want to do it,

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Speaker 1: and um, you know, maybe consider maintaining a relationship with

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Speaker 1: the parts house for whatever ten or fifteen years we

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Speaker 1: have less where we're gonna actually need auto parts like that. So,

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Speaker 1: as always, David, I enjoyed the call and enjoy the

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Speaker 1: rest of the weekend. Let's go over to Steven, New Hampshire,

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Speaker 1: fifteen jeep Grand Cherokee. Hey, Steve, how can I help?

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Speaker 1: What's going on? Not too much relatively new uh to owners?

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Speaker 1: Second owner? She she told me the break lights were

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Speaker 1: out on these driver's side. On to the store, got

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Speaker 1: two bulbs, replaced them as a pair. Um, the break

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Speaker 1: light driver's side is now working intermittently, and I do

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Speaker 1: get a message on these drivers. Information center wanted some

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Speaker 1: want of the picket brain about that um? Ever since

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Speaker 1: you put those bulbs in it? Ever? Sorry, ever since

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Speaker 1: you change those bulbs? Uh, it was with the old

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Speaker 1: bulbs driver's side. So we just figured, okay, driver us

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Speaker 1: driver side is out. Let's go get a hit pair

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Speaker 1: and replace them as a pair. And we still have

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Speaker 1: the same symptom. Okay, so the symptom hasn't changed. But

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Speaker 1: do the lights work now? They work intermittently? Yes, all right?

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Speaker 1: When they work sometimes goodhead, good ahead when they when

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Speaker 1: they something? Yea, when they when they work, do they

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Speaker 1: you know they light up? Do you still get a

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Speaker 1: message that there's a bull about on the on the

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Speaker 1: d I C on the on the on the instrument cost? Okay,

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Speaker 1: so you know the problem here is where's the fault? Obviously,

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Speaker 1: I'm gonna tell you to look at the socket. Sock.

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Speaker 1: It looked good, sock, It looked clean. Yes, okay, find

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Speaker 1: the ground. There's gonna be a ground off that tail

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Speaker 1: lamp somewhere that's gonna feed that side. And you know,

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Speaker 1: make sure the ground is good, clean and tight. We're

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Speaker 1: we're into that now. It's a four year old, five

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Speaker 1: year old vehicle up in New Hampshire and you guys

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Speaker 1: get a little bit of that stuff we call snow.

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Speaker 1: And I'm sure, I'm sure there's some corrosion underneath the vehicle.

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Speaker 1: And okay, do I need to access that ground from

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Speaker 1: underneath the vehicle or should I be able to reach

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Speaker 1: in with the tail light out? Um, pull the tail

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Speaker 1: light out and see if you see it. I don't

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Speaker 1: think you will. I think it's underneath the vehicle. I don't.

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Speaker 1: I don't remember the I don't I don't remember the

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Speaker 1: exact location. The other thing to be aware of it

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Speaker 1: if you want to, you know, make sure it's not

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Speaker 1: your bulbs. Take the bulbs out of the right side

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Speaker 1: of the vehicle, swap up side to side and see

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Speaker 1: if it stays with the socket. If it stays with

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Speaker 1: the socket, you know it's it's the feed or it's

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Speaker 1: a power of ground on that side. There's resistance in

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Speaker 1: that circuit. There's a fault in that circuit. Just to

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Speaker 1: eliminate it, I like switching things side to side or

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Speaker 1: cylinder to cylinder. You know, here's my own good here's

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Speaker 1: my known bead or potential bed. How do I how

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Speaker 1: do I diagnose it and and work the problem? From there,

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Speaker 1: all right, sir, sure, thank you so much, God speed,

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Speaker 1: Thank you, sir, thank you very much. Um yeah, that's

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Speaker 1: you know, it's it's small and simple approaches in the

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Speaker 1: in terms of fixing cars real quick, Can I sneak

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Speaker 1: this in here? Ron, a friend of mine has a

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Speaker 1: Mini Cooper. I'm sorry, and it's having the intake ports

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Speaker 1: cleaning in the car with walnut media blasting technique. I've

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Speaker 1: not heard you mentioned this procedure. This comes to us

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Speaker 1: from Tim. Um. Yeah, Tim, walnut blasting has been around forever.

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Speaker 1: It's not done that common anymore. A lot of the

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Speaker 1: manufacturers simply have worked their ways around it, and there's

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Speaker 1: a lot of methods other than doing walnut blasting. Because

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Speaker 1: it's tedious and time consuming. It gets to be expensive

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Speaker 1: for a shop to do. You have to take the

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Speaker 1: intake manifold off and set up Adapter's BMW does it.

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Speaker 1: Mini Cooper does it. Some manufacturers seem to really like

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Speaker 1: it and they just continue with it. For me, you

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Speaker 1: know what, you'll get it done once put the car

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Speaker 1: in a diet of a good fuel system cleaner, none

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Speaker 1: better than Barriman. Get some Barriman fuel system cleaner, editive

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00:17:15,720 --> 00:17:17,760
Speaker 1: with hest technology and it'll just keep that car on

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Speaker 1: a steady diet and reduce the carbon deposits, because you

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Speaker 1: gotta realize it's going to clean the intake valels. The

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00:17:22,880 --> 00:17:26,120
Speaker 1: walnuts aren't able to get into the cylinders as well

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Speaker 1: as they could to blast out the tops of the

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Speaker 1: pistons and clean carbon on the top of the pistons.

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Speaker 1: And also, if the engine is forming carbon in such

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Speaker 1: a heavy deposit, you've got to realize too that the

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00:17:35,200 --> 00:17:38,159
Speaker 1: carbon is now contaminating the engine oil and causing that

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00:17:38,240 --> 00:17:41,320
Speaker 1: to break down, and then in time, contaminated breaking down,

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00:17:41,359 --> 00:17:44,159
Speaker 1: broken down engine oil will lead the sticky rings on

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Speaker 1: the pistons and that creates a series of issues. So

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Speaker 1: clean it once with the walnuts, get it good, square

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Speaker 1: back together. Try using Berriman Berryman Systems and you can

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Speaker 1: find where Barriman Products dot com. Try doing a Barriman

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Speaker 1: fuel system cleaning editive on a regular basis, and I'm

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Speaker 1: sure you'll see a difference in the way that vehicle performs,

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Speaker 1: and also the fact that it doesn't repeat itself as

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Speaker 1: far as the problem. Hey sort of in tune with

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Speaker 1: with what David was saying, right about the quality of

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Speaker 1: parts and we were getting parts from and saw On

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Speaker 1: and and a concern. We're gonna be joined in our

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Speaker 1: next segment by John Hannigan. He is the CEO from

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Speaker 1: Ford Motor Company for the quick Lane tire and auto centers,

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Speaker 1: and we're gonna be talking about motorcraft and motorcraft parts

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Speaker 1: and all that Ford offers. So stick around for that.

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Speaker 1: I'm on any card. Doctor. We're back right after this. Hey,

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Speaker 1: we're back, car doctor. You remember a couple of weeks ago,

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Speaker 1: I was telling you the story about the two thousand

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Speaker 1: Ford van, the E one fifty with the water pump

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Speaker 1: install and the religious experience that it was about. You know,

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Speaker 1: you're working on it and you're going, oh God, and

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Speaker 1: you know how did they design this? Do you remember

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Speaker 1: the part where I said I installed a motocraft water

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Speaker 1: pump simply because one I don't want to do it

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Speaker 1: twice and two I want to install confidence. And a

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Speaker 1: lot of listeners have responded to that with emails and

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Speaker 1: conversation saying, ron, really, and you know I thought about it,

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Speaker 1: and I said, you know, let me prove the point,

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Speaker 1: and I reached out. Today we're gonna be joined by

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Speaker 1: John Hannigan. He's the director of Global Aftermarket Business CEO

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Speaker 1: of Quickly Entire and Auto Centers for Motorcraft, and John's

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Speaker 1: gonna talk to us a little bit about what motocraft

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Speaker 1: parts are and why guys like me, shop owners like

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Speaker 1: me as well as you use motorcraft because we're we're

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Speaker 1: looking for the best that's out there. John, Welcome to

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Speaker 1: the Car Doctor, sir, thanks for taking the time. Thank

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Speaker 1: you for mov me to be with you. Ron. I

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Speaker 1: appreciate the opportunity to talk to you today. I appreciate

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00:19:44,280 --> 00:19:46,960
Speaker 1: your loyalty to Ford and motocraft. Thank you. You guys

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Speaker 1: make it easy. You really do. Thank you. You know

403
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Speaker 1: we try hard. I know that, I really do mean that. John. Um,

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Speaker 1: you know motocraft parts, so you know there may aid

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Speaker 1: to an exact standard for Ford and Lincoln vehicles. So

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Speaker 1: as a shop owner, all right, let's talk about it

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00:20:06,880 --> 00:20:09,680
Speaker 1: from that perspective. From a shop owners perspective, what does

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Speaker 1: that mean to me? Ron? What that means is we

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Speaker 1: use the level spec U or O E P level

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Speaker 1: spec if you will, so that the original form, fit

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Speaker 1: and function is there for all motocraft products. And there's

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Speaker 1: twenty excuse a little more than that we've got available

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Speaker 1: right now, Rod. And what's important is your successes are success.

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Speaker 1: In other words, you put that part in. We don't

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00:20:31,200 --> 00:20:33,760
Speaker 1: want you to have comebacks, and that's how your success

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Speaker 1: is being bo That's how you build a reputation of

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Speaker 1: a great independent refair shop. So we want to be

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Speaker 1: there right alongside you. But you want to make sure

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00:20:40,320 --> 00:20:42,960
Speaker 1: you have the best fitting part to go into that

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00:20:43,720 --> 00:20:48,280
Speaker 1: motocraft excuse me going at Ford to Lincoln vehicle. We

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Speaker 1: strive for that level of quality when a shop owner

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Speaker 1: picks that motorcraft part over you know one of the

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00:20:55,680 --> 00:20:58,760
Speaker 1: other brands in the aftermarket. Um, they're they're getting more

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00:20:58,800 --> 00:21:01,320
Speaker 1: than just the part. They're getting more than an OI fit.

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00:21:01,359 --> 00:21:03,800
Speaker 1: They're getting more than you know the way that that

426
00:21:03,920 --> 00:21:06,840
Speaker 1: was suspect out. Let's talk about the motocraft warranty because

427
00:21:06,840 --> 00:21:09,240
Speaker 1: that that's for the consumer right, that gives them peace

428
00:21:09,280 --> 00:21:13,280
Speaker 1: of mind. That's correct, that's correct. We've got a we.

429
00:21:13,520 --> 00:21:15,880
Speaker 1: The other part is that we with our warranty programs around,

430
00:21:15,880 --> 00:21:17,800
Speaker 1: which is really important to us is that we've got

431
00:21:17,800 --> 00:21:20,800
Speaker 1: your back. If you're gonna take the time and you've

432
00:21:20,840 --> 00:21:24,000
Speaker 1: got that desire to put in a motocraft part We're

433
00:21:24,000 --> 00:21:26,280
Speaker 1: gonna be there for you if for some reason it

434
00:21:26,359 --> 00:21:28,920
Speaker 1: fails and it's it's none only the mile age two

435
00:21:29,000 --> 00:21:32,760
Speaker 1: years UM. The available availability of our parts are through

436
00:21:32,800 --> 00:21:35,960
Speaker 1: our three thousand uh four dealerships across the United States,

437
00:21:35,960 --> 00:21:39,879
Speaker 1: but we've also got motocraft available and altogether by twenty

438
00:21:39,880 --> 00:21:43,760
Speaker 1: one rooftops through our retailers such as O'Reilly's Advanced World

439
00:21:43,800 --> 00:21:46,800
Speaker 1: Packing AutoZone in our three D Ford at the market distributors.

440
00:21:46,840 --> 00:21:49,360
Speaker 1: So if you need to find a part round, we're

441
00:21:49,359 --> 00:21:53,080
Speaker 1: there for you. UM. There are no commercial exceptions. All

442
00:21:53,080 --> 00:21:56,399
Speaker 1: fleets are included in that warranty and then it's they

443
00:21:56,480 --> 00:21:58,840
Speaker 1: are eligible up to labor imbursement up to hundred fifty

444
00:21:58,880 --> 00:22:01,920
Speaker 1: dollars for the light maintenance and repair areas. If you

445
00:22:01,960 --> 00:22:04,280
Speaker 1: put in power training. One of our engines are transmissions,

446
00:22:04,280 --> 00:22:07,240
Speaker 1: then it's looked at on the job basis. But we're

447
00:22:07,240 --> 00:22:09,320
Speaker 1: there for you. We want to back the parts for you.

448
00:22:10,480 --> 00:22:13,040
Speaker 1: It's important to have good parts the right time the

449
00:22:13,080 --> 00:22:16,760
Speaker 1: first time, right John, Yes, sir, it absolutely is. You

450
00:22:17,080 --> 00:22:19,800
Speaker 1: look at how cars have to come apart today and

451
00:22:20,400 --> 00:22:23,560
Speaker 1: you know to assemble them again. It's just nice knowing

452
00:22:23,600 --> 00:22:26,040
Speaker 1: that what you're putting in is gonna last. So I

453
00:22:26,040 --> 00:22:28,600
Speaker 1: think what you guys are doing your approach here, because

454
00:22:28,600 --> 00:22:30,359
Speaker 1: you could have made this, you know, you could have

455
00:22:30,800 --> 00:22:33,280
Speaker 1: not used the O E spec and cheapened it up.

456
00:22:33,280 --> 00:22:35,359
Speaker 1: I'm going to use that word, and you choose not to,

457
00:22:35,440 --> 00:22:37,879
Speaker 1: and I think that's the right approach. I really do. UM,

458
00:22:38,119 --> 00:22:41,240
Speaker 1: thank you for motor Ford, You're welcome. Ford Motor Company

459
00:22:41,240 --> 00:22:44,840
Speaker 1: now does auto parts too for non Ford Lincoln vehicles.

460
00:22:44,880 --> 00:22:47,840
Speaker 1: Let's just touch on that, can we sure? Ron We

461
00:22:47,920 --> 00:22:52,800
Speaker 1: introduced the Omnicraft product line in and it's uh, we

462
00:22:52,800 --> 00:22:55,679
Speaker 1: we feel that you know Motorcraft, You're gonna know Omnicraft

463
00:22:55,680 --> 00:22:57,800
Speaker 1: as time goes on, and it's our all Makes play

464
00:22:57,840 --> 00:23:00,320
Speaker 1: if you will, at a high level after mark aspect,

465
00:23:00,320 --> 00:23:02,679
Speaker 1: because obviously we don't make the cars for the other guys.

466
00:23:02,720 --> 00:23:05,760
Speaker 1: We make Forward Lincoln products, so we use a higher

467
00:23:05,880 --> 00:23:10,040
Speaker 1: level aftermarket spec as our quality level for our all

468
00:23:10,080 --> 00:23:13,199
Speaker 1: makes offering with Autograft not just an aftermarket spect So

469
00:23:13,200 --> 00:23:15,399
Speaker 1: it's a it's a touch above if you will, again

470
00:23:15,440 --> 00:23:18,159
Speaker 1: that quality statement that we feel so strongly want a

471
00:23:18,160 --> 00:23:20,760
Speaker 1: products back by forward. We want to keep that kind

472
00:23:20,800 --> 00:23:25,399
Speaker 1: of going forward. There's abouts and growing um from water pomps.

473
00:23:25,480 --> 00:23:29,240
Speaker 1: They see parts um all for Buix, Toyotas and onward

474
00:23:30,040 --> 00:23:32,960
Speaker 1: Um just as Motocraft we I mentioned, we stand behind

475
00:23:33,000 --> 00:23:36,119
Speaker 1: the on theercraft quality with a two year warranty, the

476
00:23:36,200 --> 00:23:38,800
Speaker 1: same type of labor reimbursement program over those two years

477
00:23:38,840 --> 00:23:42,560
Speaker 1: for fleets and installers and no commercial exceptions. And then

478
00:23:42,800 --> 00:23:45,440
Speaker 1: the warranty length runs by product line, so it could

479
00:23:45,440 --> 00:23:48,879
Speaker 1: be if you can two years, three years or lifetime

480
00:23:48,920 --> 00:23:51,879
Speaker 1: detainion on the manufacturer we used in the aftermarket. You

481
00:23:51,960 --> 00:23:54,840
Speaker 1: always signed for these products. But again we're there and

482
00:23:54,840 --> 00:23:57,240
Speaker 1: we've got your back um as your supplier and on

483
00:23:57,400 --> 00:24:01,359
Speaker 1: the craft as well as the Ford Motocraft Graft parts availability.

484
00:24:01,960 --> 00:24:04,280
Speaker 1: You know, and I said parts are to me, it's

485
00:24:04,280 --> 00:24:06,760
Speaker 1: a it's a it's almost a national security issue. Because

486
00:24:06,840 --> 00:24:09,000
Speaker 1: we don't have parts, the cars don't roll, the country

487
00:24:09,040 --> 00:24:12,720
Speaker 1: comes to a halt um. The availability is so critical today.

488
00:24:13,200 --> 00:24:16,200
Speaker 1: Uh you know, where can the listeners fine Motorcraft, Ford

489
00:24:16,200 --> 00:24:20,000
Speaker 1: Omnicraft parts, because it's it's more than just traditional Ford dealers. Correct,

490
00:24:20,040 --> 00:24:23,840
Speaker 1: there's other sources for it. That's correct round now. First

491
00:24:23,880 --> 00:24:26,800
Speaker 1: of all, all three brands are available on Ford Parts

492
00:24:26,840 --> 00:24:29,919
Speaker 1: dot com seven that's a e commerce website for b

493
00:24:30,000 --> 00:24:32,560
Speaker 1: two C and and B two B as well. Now

494
00:24:32,600 --> 00:24:36,040
Speaker 1: in the case of um if you want at a

495
00:24:36,119 --> 00:24:39,680
Speaker 1: local place um Ford, the Ford Blue Box which is Zoe,

496
00:24:39,800 --> 00:24:41,879
Speaker 1: the Motorcraft which is O E P and the Omniicraft

497
00:24:41,920 --> 00:24:44,880
Speaker 1: is available in all to all three thousand through all

498
00:24:44,920 --> 00:24:48,800
Speaker 1: three thousand Ford dealerships, and as I mentioned, we also

499
00:24:48,920 --> 00:24:52,040
Speaker 1: offer the Motorcraft now Motocraft and Omniccraft, not the blue

500
00:24:52,040 --> 00:24:56,720
Speaker 1: box product if you will, through our three Ford authorized

501
00:24:56,720 --> 00:25:00,320
Speaker 1: distributors or as I mentioned, retailers such as Ailey's, ants

502
00:25:00,400 --> 00:25:03,480
Speaker 1: Audison in World Pang. That's over twenty tho rooftops out

503
00:25:03,480 --> 00:25:05,840
Speaker 1: there for a consumer to shop face to face that

504
00:25:05,920 --> 00:25:07,679
Speaker 1: they like. So they've got they've got a lot more

505
00:25:07,760 --> 00:25:09,680
Speaker 1: choices and they used to have. Thanks to the Internet

506
00:25:09,720 --> 00:25:12,240
Speaker 1: and your efforts there at Motorcraft, what you guys are doing,

507
00:25:13,200 --> 00:25:16,639
Speaker 1: thank you. Yeah. Um bability is the key round as

508
00:25:16,680 --> 00:25:19,560
Speaker 1: you mentioned. Yeah, now you know it's no secret. I've

509
00:25:19,560 --> 00:25:23,080
Speaker 1: been on the PSN Council for a while, the Professional

510
00:25:23,119 --> 00:25:25,359
Speaker 1: Service Network, and I want you to talk about that

511
00:25:25,400 --> 00:25:28,480
Speaker 1: a little bit because I made that jump quite a

512
00:25:28,480 --> 00:25:31,600
Speaker 1: few years ago and it's it's it's just an outstanding program.

513
00:25:31,800 --> 00:25:33,320
Speaker 1: I want you to talk a little bit about you know,

514
00:25:33,440 --> 00:25:36,760
Speaker 1: Ford's created this loyalty program for independent repair shops and

515
00:25:36,800 --> 00:25:38,919
Speaker 1: for everybody that says, hey, I can't get access to

516
00:25:39,000 --> 00:25:42,800
Speaker 1: information and parts and you know, tell tell, tell, tell

517
00:25:42,840 --> 00:25:45,880
Speaker 1: them what this program does, JOHNP. So, the Ford Professional

518
00:25:45,920 --> 00:25:48,920
Speaker 1: Service Network is there as again a compliment if you will,

519
00:25:48,960 --> 00:25:52,480
Speaker 1: to the indefendit repair shop. Now a globally is around

520
00:25:52,480 --> 00:25:54,879
Speaker 1: seventy five thousand members across the globe. Here in the

521
00:25:54,960 --> 00:25:58,560
Speaker 1: United States, there's twenty five thousand members, and we introduced

522
00:25:58,560 --> 00:26:01,680
Speaker 1: the Elite level about a year a year ago and

523
00:26:01,720 --> 00:26:04,280
Speaker 1: there's about five thousand of the twenty five thousand members

524
00:26:04,280 --> 00:26:06,960
Speaker 1: that are that are Elite members. Now. Some of the

525
00:26:06,960 --> 00:26:10,880
Speaker 1: big benefits for all members is around technician training, which

526
00:26:10,880 --> 00:26:14,359
Speaker 1: we know is so critical. The training, especially run around

527
00:26:14,359 --> 00:26:17,120
Speaker 1: our diesel products, which we launched a few motocraphic about

528
00:26:17,119 --> 00:26:19,520
Speaker 1: a year and a half ago, I believe eighteen months ago,

529
00:26:19,720 --> 00:26:22,960
Speaker 1: is is super It's fantastic. The addition to that, you

530
00:26:23,000 --> 00:26:26,720
Speaker 1: get the resource library, personalized reporting through the interactive dashboard

531
00:26:26,720 --> 00:26:30,920
Speaker 1: that's on for for for PSN dot com. There's promotional merchandise,

532
00:26:31,080 --> 00:26:34,720
Speaker 1: product rebased in growth and centives. Now for Elite members,

533
00:26:35,480 --> 00:26:38,200
Speaker 1: they get to loyalty and centives. They've got computer hardware

534
00:26:38,200 --> 00:26:40,760
Speaker 1: if they like, in software discounts and actually get vehicle

535
00:26:40,800 --> 00:26:44,560
Speaker 1: purchase discounts from foreign Lincoln Mercury dealerships, in some other

536
00:26:44,600 --> 00:26:46,480
Speaker 1: products and offers as well that are unique to the

537
00:26:46,480 --> 00:26:49,600
Speaker 1: elite members. Yeah, it's and it's always growing. It's always evolving.

538
00:26:49,680 --> 00:26:53,920
Speaker 1: That's uh uh you know, and to me, you know, besides,

539
00:26:54,840 --> 00:26:56,800
Speaker 1: one of the key things I like about the program

540
00:26:56,840 --> 00:26:58,919
Speaker 1: for me from my perspective as a shop owner is

541
00:26:59,160 --> 00:27:01,520
Speaker 1: the fact that I can get access to technical information

542
00:27:01,560 --> 00:27:04,560
Speaker 1: and repair information that I can't get anywhere else. And

543
00:27:04,640 --> 00:27:06,879
Speaker 1: that's because, you know what, we can't put parts on it,

544
00:27:07,000 --> 00:27:09,560
Speaker 1: We can't diagnose them if we can't get information, and

545
00:27:09,600 --> 00:27:11,399
Speaker 1: that's what you guys are working so hard to give us.

546
00:27:12,359 --> 00:27:14,919
Speaker 1: That's correct, and it's not. It doesn't cost the uh

547
00:27:15,400 --> 00:27:18,480
Speaker 1: yourself rather repair shops to be a member. It's all

548
00:27:18,520 --> 00:27:20,560
Speaker 1: taken the cost of the program, and the program is

549
00:27:20,720 --> 00:27:23,920
Speaker 1: covered by the distributor, not by the shop. Yeah. Hey, John, listen,

550
00:27:23,920 --> 00:27:25,480
Speaker 1: I want to thank you for taking the time today.

551
00:27:25,560 --> 00:27:28,359
Speaker 1: It's great solid information, like all part of the the

552
00:27:28,400 --> 00:27:31,360
Speaker 1: effort you guys at Motorcraft are displaying towards the aftermarket

553
00:27:31,359 --> 00:27:33,280
Speaker 1: and allowing us to do what we have to do

554
00:27:33,320 --> 00:27:34,880
Speaker 1: and helping us to do what we have to do.

555
00:27:35,119 --> 00:27:38,080
Speaker 1: Where can the listeners go for more information? They can

556
00:27:38,160 --> 00:27:40,880
Speaker 1: go to either Ford ww dot Ford Parts dot com

557
00:27:41,359 --> 00:27:45,199
Speaker 1: for Ford Motorcraft and Ontocraft part information and then for

558
00:27:45,359 --> 00:27:48,199
Speaker 1: the Professional Service Network. The best place to go to

559
00:27:48,440 --> 00:27:51,720
Speaker 1: ww dot Ford PSN dot com for the Professional Service

560
00:27:51,760 --> 00:27:55,120
Speaker 1: Network information rock right, and then obviously Motorcraft dot com

561
00:27:55,119 --> 00:27:57,560
Speaker 1: and omni Craft Autoparts dot com too, will throw those

562
00:27:57,560 --> 00:27:59,439
Speaker 1: out there if they like those as well. They like

563
00:27:59,480 --> 00:28:02,480
Speaker 1: those correct? Okay, cool beans. Hey John listen, I thanks

564
00:28:02,480 --> 00:28:04,720
Speaker 1: for taking the time once again. You're in the area.

565
00:28:04,760 --> 00:28:06,720
Speaker 1: You stick yourhead in the door. Will go grab lunch together.

566
00:28:07,280 --> 00:28:09,720
Speaker 1: I would love to do that sometime. I'll stop by. Okay, Ron,

567
00:28:09,720 --> 00:28:11,680
Speaker 1: thanks for your loyal to the Ford and the PSN.

568
00:28:11,720 --> 00:28:14,560
Speaker 1: Never really appreciate It's my pleasure. You guys make it easy.

569
00:28:14,560 --> 00:28:16,040
Speaker 1: I'm wrong on any in the car doctor. We are

570
00:28:16,080 --> 00:28:25,040
Speaker 1: back right after this. Welcome back any of the car doctors.

571
00:28:25,040 --> 00:28:28,720
Speaker 1: We roll along the rest of this hour. Um, yeah, boy,

572
00:28:28,760 --> 00:28:32,960
Speaker 1: I'll tell you what I reme. Where the time really goes? Um,

573
00:28:33,000 --> 00:28:34,840
Speaker 1: I've come to the conclusion. We're in a time warp.

574
00:28:34,920 --> 00:28:37,280
Speaker 1: Sometimes we get to this part of it. It's like, Mikey,

575
00:28:37,320 --> 00:28:40,080
Speaker 1: we've been here almost two hours. Can you believe it? Mike?

576
00:28:40,160 --> 00:28:41,760
Speaker 1: I got a question for you before. I was gonna

577
00:28:41,800 --> 00:28:43,360
Speaker 1: do a PC of email, but this is more relevant.

578
00:28:43,920 --> 00:28:46,960
Speaker 1: I made a startling discovery this week. I was talking

579
00:28:47,000 --> 00:28:48,800
Speaker 1: to a young person and they're telling me how much

580
00:28:48,800 --> 00:28:52,800
Speaker 1: they love cars and YadA YadA yah. And I asked

581
00:28:52,880 --> 00:28:55,640
Speaker 1: him a question and they didn't. They said, no, have

582
00:28:55,840 --> 00:28:59,960
Speaker 1: you how old are you? Okay, so you're a recent

583
00:29:00,040 --> 00:29:02,840
Speaker 1: high school graduate? Right, you know, within ten years? Right?

584
00:29:03,680 --> 00:29:08,120
Speaker 1: Have you ever seen American graffiti? Now? Why is that?

585
00:29:08,320 --> 00:29:12,000
Speaker 1: Have you ever seen two lane Blacktop? Have you ever

586
00:29:12,000 --> 00:29:18,240
Speaker 1: watched Cannonball Run? No? See, am? I fired no, But

587
00:29:18,640 --> 00:29:20,120
Speaker 1: that's why you're here. God put you here because I'm

588
00:29:20,120 --> 00:29:23,320
Speaker 1: gonna educate you. See, I don't understand why you get

589
00:29:23,480 --> 00:29:25,840
Speaker 1: Nobody seems to know. It's like I'm talking about a

590
00:29:25,880 --> 00:29:30,320
Speaker 1: completely different culture. All right, this this whole thing with cars.

591
00:29:30,760 --> 00:29:32,840
Speaker 1: You know, they're never gonna you gotta watch cannon Ball Run.

592
00:29:32,840 --> 00:29:36,480
Speaker 1: Burt Reynolds, dom DeLuise, Jack Ellam, I mean Jack Ellam

593
00:29:36,480 --> 00:29:39,200
Speaker 1: steals the movie. He's hysterical, and it's a typical it's

594
00:29:39,200 --> 00:29:43,000
Speaker 1: typical car guys stuff movie. You know it's but you

595
00:29:43,000 --> 00:29:45,400
Speaker 1: know it's it's just a different world that and it's

596
00:29:45,400 --> 00:29:47,760
Speaker 1: a mad, mad, mad, mad mad world. It's a mad

597
00:29:47,840 --> 00:29:50,840
Speaker 1: mad mad world, Mike, Mike, that you've seen. Now, why

598
00:29:50,880 --> 00:29:52,960
Speaker 1: would you see that and not the other two other

599
00:29:53,040 --> 00:29:56,160
Speaker 1: three their car movies. I don't know, asked my parents

600
00:29:56,240 --> 00:29:58,120
Speaker 1: or my brother whoever was watching it at the time,

601
00:29:58,160 --> 00:30:00,080
Speaker 1: and I just sat with them to watch it. By

602
00:30:00,120 --> 00:30:02,200
Speaker 1: the way, that version of Mad Mad World that you

603
00:30:02,240 --> 00:30:06,680
Speaker 1: watched is the short version. There's I read a story

604
00:30:06,680 --> 00:30:08,400
Speaker 1: when I think, I think mad, mad mad World. I

605
00:30:08,440 --> 00:30:10,640
Speaker 1: don't know how we got on this subject. Um is

606
00:30:10,680 --> 00:30:12,920
Speaker 1: like two hours and ten minutes or something. I forget

607
00:30:12,920 --> 00:30:15,000
Speaker 1: the exact run time, but there's a three and a

608
00:30:15,080 --> 00:30:18,440
Speaker 1: half hour director's cut version or something like this of

609
00:30:18,440 --> 00:30:21,040
Speaker 1: a mad mad, mad mad World. And all it was

610
00:30:21,080 --> 00:30:23,720
Speaker 1: meant was to highlight everybody. All they, I mean, the

611
00:30:23,760 --> 00:30:26,200
Speaker 1: three Stooges are in that movie. So that's but I

612
00:30:26,240 --> 00:30:29,240
Speaker 1: can't believe that you kids haven't seen him. That should

613
00:30:29,240 --> 00:30:32,080
Speaker 1: be required. They make you read Catcher in the Ryan

614
00:30:32,320 --> 00:30:34,600
Speaker 1: Did you read Catcher in the Rye? Right? And what

615
00:30:34,680 --> 00:30:38,800
Speaker 1: were something on Walden's pond? Right, Okay, but they don't

616
00:30:38,800 --> 00:30:40,560
Speaker 1: make you watch American graffiti. You We think with all

617
00:30:40,560 --> 00:30:42,400
Speaker 1: the movies they show in high school, that should be

618
00:30:42,440 --> 00:30:45,480
Speaker 1: like a prerequisite. That's a studying culture. That's the way

619
00:30:45,520 --> 00:30:48,160
Speaker 1: it was in sixty two to remember the Titans like

620
00:30:48,200 --> 00:30:51,640
Speaker 1: eight times in school. But that's not real world, okay,

621
00:30:51,760 --> 00:30:58,240
Speaker 1: and that's that's that's just Ron. Love your show. I

622
00:30:58,240 --> 00:31:00,760
Speaker 1: even called in once while gist. Thanks. I listened to

623
00:31:00,760 --> 00:31:02,480
Speaker 1: every week on podcast. Keep it the good work. I'm

624
00:31:02,520 --> 00:31:05,160
Speaker 1: like kidding David Michigan. Um, I like Dave, I have

625
00:31:05,200 --> 00:31:08,160
Speaker 1: a friend with Explorer that is only blowing ice cold

626
00:31:08,200 --> 00:31:11,400
Speaker 1: there out of the passenger side dash regardless of what

627
00:31:11,400 --> 00:31:13,920
Speaker 1: has changed. Driver side works correctly. I I suspect the

628
00:31:13,920 --> 00:31:15,719
Speaker 1: blend or Is show was able to repair a similar

629
00:31:15,760 --> 00:31:18,400
Speaker 1: show in a two thousand seven or so Chevy Trail Blazer.

630
00:31:18,480 --> 00:31:20,280
Speaker 1: I was able to get a diagnostic reset mode by

631
00:31:20,280 --> 00:31:23,080
Speaker 1: exercising all the controls until the issue stopped. I've searched

632
00:31:23,080 --> 00:31:25,640
Speaker 1: for this on Explore and found nothing is our way

633
00:31:25,640 --> 00:31:27,720
Speaker 1: a consumer can do this. You know, hold this button,

634
00:31:27,760 --> 00:31:29,520
Speaker 1: hold that button, pat your head, rub your tell me.

635
00:31:29,560 --> 00:31:33,800
Speaker 1: Thanks Dave, the answer in a simple word, no big

636
00:31:33,800 --> 00:31:37,240
Speaker 1: difference between the two thousand, seven teen that seven years

637
00:31:37,440 --> 00:31:40,240
Speaker 1: is the age of electronics is advanced to such a

638
00:31:40,240 --> 00:31:42,560
Speaker 1: degree that you really need a scan tool to get

639
00:31:42,600 --> 00:31:45,280
Speaker 1: into that system. I know of no other way doing

640
00:31:45,360 --> 00:31:48,720
Speaker 1: dashboard manipulation to get those vehicles into any kind of

641
00:31:48,760 --> 00:31:52,600
Speaker 1: reset mode. I can tell you this, it's probably a

642
00:31:52,600 --> 00:31:56,520
Speaker 1: bad actuator. Actuators fail on explorers um about as often

643
00:31:56,560 --> 00:31:59,200
Speaker 1: as Tuesday comes around on the calendar. So it's just

644
00:31:59,320 --> 00:32:01,560
Speaker 1: it's just a calm and everyday occurrence that, yeah, you

645
00:32:01,560 --> 00:32:03,440
Speaker 1: can diagnose it. You'll probably come up with an actuat

646
00:32:03,480 --> 00:32:06,080
Speaker 1: or fault code. UM. The advantage of using a scan

647
00:32:06,160 --> 00:32:09,040
Speaker 1: tool will be beyond the code you're gonna get the fault.

648
00:32:09,320 --> 00:32:12,720
Speaker 1: You can do a sweep test, meaning that you can

649
00:32:12,760 --> 00:32:15,840
Speaker 1: command the actuator to move from its open to closed

650
00:32:15,920 --> 00:32:19,040
Speaker 1: or you know, uh, call to hot air position and

651
00:32:19,080 --> 00:32:21,920
Speaker 1: thereby test the actuator. And that's the purpose of that.

652
00:32:22,280 --> 00:32:24,320
Speaker 1: One thing to note. The actuator is pretty simple to

653
00:32:24,320 --> 00:32:26,680
Speaker 1: get to. I believe it's access by removing the glove box.

654
00:32:27,000 --> 00:32:29,520
Speaker 1: You can find repair procedures and any good information source.

655
00:32:29,840 --> 00:32:32,720
Speaker 1: Keep in mind, make sure you have the actuator bolted

656
00:32:32,760 --> 00:32:35,280
Speaker 1: to the h v A C the heating minilation air

657
00:32:35,280 --> 00:32:38,640
Speaker 1: conditioning case before you plug it in, because if you

658
00:32:38,680 --> 00:32:40,800
Speaker 1: plug it in with the key on, you stand the

659
00:32:40,880 --> 00:32:44,520
Speaker 1: chance of damaging the actuator by making an extent past

660
00:32:44,560 --> 00:32:47,240
Speaker 1: it's sweep. So you wanna, you know, make sure it's

661
00:32:47,240 --> 00:32:51,160
Speaker 1: plugged in or hooked up bolted down before you plug

662
00:32:51,200 --> 00:32:53,840
Speaker 1: it in and turn anything on. So but that's the story, David,

663
00:32:53,880 --> 00:32:55,800
Speaker 1: I'm ring naming the car doctor. I'll be back right

664
00:32:55,800 --> 00:33:06,240
Speaker 1: after this. Welcome back, run at the carder zero five.

665
00:33:06,560 --> 00:33:08,400
Speaker 1: What is the phone number here? A five five. It's

666
00:33:08,400 --> 00:33:10,360
Speaker 1: only been a couple of days, folks, I'm sorry eight

667
00:33:10,400 --> 00:33:13,320
Speaker 1: five five five zero nine nine zero zero. You can

668
00:33:13,320 --> 00:33:14,640
Speaker 1: tell we're getting to the end of the hour. I'm

669
00:33:14,640 --> 00:33:17,440
Speaker 1: getting punchy. Um. Little recap boy, what a quick two

670
00:33:17,480 --> 00:33:19,800
Speaker 1: hours this was, right, Let's see what we fix today.

671
00:33:19,840 --> 00:33:23,640
Speaker 1: We talked about carbon deposits on Mini Coopers and the

672
00:33:23,680 --> 00:33:25,800
Speaker 1: need for berry minute you do the walnut last thing

673
00:33:25,840 --> 00:33:28,160
Speaker 1: I like that. We talk to John Hannigan from Motorcraft

674
00:33:28,200 --> 00:33:30,200
Speaker 1: Motorcraft Parts dot com. Keep in mind, get out the

675
00:33:30,200 --> 00:33:33,120
Speaker 1: omni craft Autoparts dot Com for all your non forward

676
00:33:33,160 --> 00:33:36,960
Speaker 1: Lincoln vehicle needs for parts. UM. Always a good source

677
00:33:37,200 --> 00:33:39,720
Speaker 1: Ford ps N. If you're a repair shop and you

678
00:33:39,720 --> 00:33:41,840
Speaker 1: want to get out to a professional service networking, get

679
00:33:41,840 --> 00:33:44,360
Speaker 1: out the Ford PSN dot com. See about the benefits.

680
00:33:44,360 --> 00:33:46,840
Speaker 1: I belong to ps N and I'm very happy with

681
00:33:46,880 --> 00:33:48,560
Speaker 1: it. It It provides a lot of great benefits for the shop,

682
00:33:48,600 --> 00:33:50,760
Speaker 1: a lot of good information, UM, a lot of good

683
00:33:50,800 --> 00:33:52,880
Speaker 1: resources for different things. So you can do that, and

684
00:33:53,040 --> 00:33:54,880
Speaker 1: don't forget Ford Parts dot com if you're trying to

685
00:33:54,880 --> 00:33:57,440
Speaker 1: look up parts as far as UM, you know, just

686
00:33:57,440 --> 00:34:00,880
Speaker 1: just great illustrated pictures UM things. You know that when

687
00:34:00,880 --> 00:34:03,200
Speaker 1: you call the dealer for parts, you know they're saying, well,

688
00:34:03,240 --> 00:34:04,560
Speaker 1: it looks like this, it looks like that. Well now

689
00:34:04,600 --> 00:34:06,800
Speaker 1: you can look at the same parts that the dealer

690
00:34:06,840 --> 00:34:09,719
Speaker 1: has in his catalogs for uh. Ford Parts dot com.

691
00:34:09,800 --> 00:34:12,960
Speaker 1: So just just a great resource for that. UM. What

692
00:34:13,000 --> 00:34:14,600
Speaker 1: do you want to do next week? I think next

693
00:34:14,640 --> 00:34:17,279
Speaker 1: week we'll, uh, we'll give away another copy of Dr

694
00:34:17,360 --> 00:34:19,480
Speaker 1: Richard mckinn's book, but we'll say we have one copy left.

695
00:34:19,520 --> 00:34:22,000
Speaker 1: We'll save that for next week and and and and

696
00:34:22,040 --> 00:34:24,120
Speaker 1: talk about that real quick. I want to talk about

697
00:34:24,160 --> 00:34:27,000
Speaker 1: the what if? UM, the what if was what if

698
00:34:27,000 --> 00:34:29,080
Speaker 1: you bring a car into the shop and something like

699
00:34:29,120 --> 00:34:32,239
Speaker 1: this happens. We had a Chevy Tahoe that came into

700
00:34:32,239 --> 00:34:34,440
Speaker 1: the shop this week and we were doing front breaks,

701
00:34:34,920 --> 00:34:36,920
Speaker 1: and we did front breaks, and we did an oil

702
00:34:37,000 --> 00:34:39,120
Speaker 1: change and we went to open the driver's door to

703
00:34:39,160 --> 00:34:41,520
Speaker 1: back it off the lift and the handle came off

704
00:34:41,520 --> 00:34:44,640
Speaker 1: in our hand. And what if that happened? Right? What

705
00:34:44,719 --> 00:34:47,800
Speaker 1: would you do? Fortunately it was a regular customer. Fortunately

706
00:34:47,880 --> 00:34:50,280
Speaker 1: she realized we weren't. You know, we don't score around

707
00:34:50,280 --> 00:34:52,640
Speaker 1: like that. Um, you know, we had to put it.

708
00:34:52,719 --> 00:34:54,080
Speaker 1: We had to put a handle in the truck. And

709
00:34:54,120 --> 00:34:55,560
Speaker 1: she paid us to put a handle in the truck.

710
00:34:55,640 --> 00:34:58,680
Speaker 1: It's seven years old, it's got ninety thousand miles on it.

711
00:34:58,760 --> 00:35:00,640
Speaker 1: She got it. We showed her the at the plastic

712
00:35:00,640 --> 00:35:02,719
Speaker 1: piece broke. It's the luck of the draw. It's the

713
00:35:02,840 --> 00:35:05,800
Speaker 1: next guy that touches the truck, the danger of utter repair.

714
00:35:06,320 --> 00:35:08,880
Speaker 1: But I always think about that, the what if scenario?

715
00:35:09,239 --> 00:35:12,440
Speaker 1: What if your mechanic did that? How would you react?

716
00:35:12,719 --> 00:35:14,719
Speaker 1: And are you prepared for that? Because sooner or later

717
00:35:14,760 --> 00:35:17,160
Speaker 1: it will and it won't be their fault, it'll be

718
00:35:17,200 --> 00:35:20,920
Speaker 1: the vehicle's age. I'm ninian. The car doctor mechanics aren't expensive,

719
00:35:21,000 --> 00:35:22,239
Speaker 1: they're priceless. See you