1 00:00:06,120 --> 00:00:10,799 Speaker 1: Welcome to Strictly Business Varieties, weekly podcasts featuring conversations with 2 00:00:10,840 --> 00:00:14,960 Speaker 1: industry leaders about the business of media and entertainment. I'm 3 00:00:15,000 --> 00:00:19,319 Speaker 1: Cynthia Littleton, business editor of Variety. Today. My guest in 4 00:00:19,320 --> 00:00:22,840 Speaker 1: New York is Shaun Cassidy, president of marketing and public 5 00:00:22,880 --> 00:00:26,200 Speaker 1: relations firm d k C. Cassidy has been in the 6 00:00:26,239 --> 00:00:30,760 Speaker 1: business of representing celebrities, newsmakers, and corporations since the early 7 00:00:30,880 --> 00:00:35,720 Speaker 1: nineteen nineties. In our wide ranging conversation, he offers insights 8 00:00:35,720 --> 00:00:38,960 Speaker 1: into how social media has changed the media game for 9 00:00:39,040 --> 00:00:46,840 Speaker 1: PR professionals and their clients as well as journalists. Shaun Cassidy, 10 00:00:47,159 --> 00:00:50,519 Speaker 1: president of d k C, a public relations and marketing firm, 11 00:00:50,520 --> 00:00:53,680 Speaker 1: thank you so much for doing this today. It's my pleasure. 12 00:00:53,720 --> 00:00:57,120 Speaker 1: Thank you. So you know, obviously this is an incredibly 13 00:00:57,360 --> 00:01:00,720 Speaker 1: fraught time in the world of any kind of media, 14 00:01:01,200 --> 00:01:05,240 Speaker 1: free media, traditional news media, social media. D k C 15 00:01:05,680 --> 00:01:08,959 Speaker 1: has been known for as a company that was was 16 00:01:09,080 --> 00:01:11,880 Speaker 1: very much ahead of the curve in terms of working 17 00:01:11,880 --> 00:01:16,720 Speaker 1: with clients and generating, you know, significant real headlines around 18 00:01:17,000 --> 00:01:19,440 Speaker 1: newsy projects, and that I think is a credit to 19 00:01:19,480 --> 00:01:22,360 Speaker 1: the kind of people that you have worked with. How 20 00:01:22,520 --> 00:01:27,080 Speaker 1: has that process of working with clients who are already 21 00:01:27,080 --> 00:01:29,800 Speaker 1: in the news and and you know, getting your message 22 00:01:29,840 --> 00:01:33,200 Speaker 1: across in news coverage. How has that changed in a 23 00:01:33,240 --> 00:01:36,480 Speaker 1: world where news travels around the world in a nanosecond 24 00:01:36,560 --> 00:01:39,640 Speaker 1: and everybody in some form with their phone and their 25 00:01:39,680 --> 00:01:41,959 Speaker 1: social media can be a reporter. How is that? How 26 00:01:42,040 --> 00:01:45,319 Speaker 1: is your work in this area changed? Well, Tony, it's 27 00:01:45,400 --> 00:01:48,920 Speaker 1: it's changed, but it hasn't. Um And I'll tell you 28 00:01:49,000 --> 00:01:51,760 Speaker 1: how it hasn't. Is that the is the premium on news. 29 00:01:52,080 --> 00:01:55,640 Speaker 1: I mean, if you're a public relations professional in today's era, 30 00:01:56,080 --> 00:01:58,680 Speaker 1: you need to be thinking of yourself as a newsperson 31 00:01:58,720 --> 00:02:00,760 Speaker 1: all the time. And then that made seem obvious to 32 00:02:00,800 --> 00:02:02,960 Speaker 1: you as somebody in the news. But but there was 33 00:02:03,000 --> 00:02:09,360 Speaker 1: always this continuum between marketing and and editorial. And I 34 00:02:09,400 --> 00:02:12,560 Speaker 1: think for many years PR firms were very proficient at 35 00:02:12,680 --> 00:02:16,840 Speaker 1: being at at marketing on behalf of their clients, but 36 00:02:16,880 --> 00:02:19,720 Speaker 1: they weren't necessarily great at coming up with the news 37 00:02:19,800 --> 00:02:22,840 Speaker 1: side of it and figure out a way to um, 38 00:02:22,880 --> 00:02:26,760 Speaker 1: you make a story attractive to the press. And right now, 39 00:02:27,040 --> 00:02:32,480 Speaker 1: I would argue that's more important for a variety of reasons. One, UM, 40 00:02:32,560 --> 00:02:35,960 Speaker 1: the press matters no matter what anybody tells you about 41 00:02:35,960 --> 00:02:39,639 Speaker 1: the influence of media and today's market and your readers, 42 00:02:39,639 --> 00:02:42,400 Speaker 1: the readers of Variety are looking to you for direction. 43 00:02:42,760 --> 00:02:45,720 Speaker 1: So so so what you say about a business you 44 00:02:45,800 --> 00:02:49,400 Speaker 1: cover or individually you cover, matters greatly. I love hearing 45 00:02:49,400 --> 00:02:51,519 Speaker 1: you say that I'm not just trying to be a 46 00:02:51,600 --> 00:02:55,360 Speaker 1: nice guy. I mean so. However, at the same time, 47 00:02:55,560 --> 00:02:57,119 Speaker 1: there are and this is where it's this is where 48 00:02:57,120 --> 00:02:59,560 Speaker 1: it has changed, is that there are so many more 49 00:02:59,639 --> 00:03:03,360 Speaker 1: channel by which to communicate and and certain sectors. You 50 00:03:03,440 --> 00:03:06,440 Speaker 1: see it in beauty and fashion absolutely positively with celebrities 51 00:03:06,960 --> 00:03:11,960 Speaker 1: there there there are channels now which which matter in 52 00:03:12,080 --> 00:03:15,440 Speaker 1: some cases almost as much as the press. And I say, 53 00:03:15,480 --> 00:03:19,600 Speaker 1: I still believe that that third party opinion by um by, 54 00:03:19,840 --> 00:03:23,799 Speaker 1: by a reporter, by any media outlet is extremely influential. 55 00:03:24,280 --> 00:03:28,320 Speaker 1: But brands, individuals can speak to their audiences directly right now. 56 00:03:28,520 --> 00:03:32,880 Speaker 1: And again, there too, the ability to create newsworthy content 57 00:03:33,160 --> 00:03:36,760 Speaker 1: matters because if it's newsworthy, it's relevant, if it's newsworthy, 58 00:03:36,760 --> 00:03:40,880 Speaker 1: it's interesting, and ifs newsworthy, it gets shared. And so 59 00:03:41,160 --> 00:03:43,880 Speaker 1: the the idea that that you can just sort of 60 00:03:43,880 --> 00:03:48,720 Speaker 1: put content out that's really advertorial via social media, that 61 00:03:48,880 --> 00:03:52,760 Speaker 1: I believe that's wrong. So I think there's still a 62 00:03:52,040 --> 00:03:55,840 Speaker 1: a a tremendous need for editorial judgment on the public 63 00:03:55,880 --> 00:03:58,720 Speaker 1: relation side. Uh, there's a tremendous need for it now. 64 00:03:59,080 --> 00:04:01,400 Speaker 1: And I guess what evolve this? This just there are 65 00:04:01,440 --> 00:04:04,520 Speaker 1: just so many different channels by which to communicate. Yeah, 66 00:04:04,560 --> 00:04:06,960 Speaker 1: I mean, you know, publicists have been putting out press 67 00:04:07,000 --> 00:04:11,520 Speaker 1: releases for decades. How is how is the trajectory of 68 00:04:11,600 --> 00:04:14,200 Speaker 1: the news cycle different when you have a client who 69 00:04:14,280 --> 00:04:17,120 Speaker 1: has you know, millions of followers on Instagram, and as 70 00:04:17,120 --> 00:04:19,919 Speaker 1: we've seen now more and more, you have a celebrity 71 00:04:19,920 --> 00:04:24,120 Speaker 1: that can break significant news about themselves on their own channel, 72 00:04:24,680 --> 00:04:26,480 Speaker 1: and then, you know, do you sit there with the 73 00:04:26,520 --> 00:04:29,240 Speaker 1: stopwatch and wait for the first reporter calls to come in? 74 00:04:29,279 --> 00:04:31,640 Speaker 1: If somebody announces a big movie or a or a 75 00:04:31,720 --> 00:04:35,080 Speaker 1: music tour or some kind of partnership or something, Um, 76 00:04:35,120 --> 00:04:38,640 Speaker 1: it's it cuts both ways. So so one absolutely positively 77 00:04:38,680 --> 00:04:41,880 Speaker 1: the cycle is faster now than ever you know news. 78 00:04:42,000 --> 00:04:45,440 Speaker 1: And it's very interesting because news, as also social media 79 00:04:45,800 --> 00:04:48,479 Speaker 1: can blow up and get white hot really fast, but 80 00:04:48,560 --> 00:04:51,240 Speaker 1: also flame out very quickly. So the site that the 81 00:04:51,640 --> 00:04:55,960 Speaker 1: duration of a story can depending on how it migrates 82 00:04:55,960 --> 00:04:58,760 Speaker 1: from one from social to earn to what we called 83 00:04:58,800 --> 00:05:01,960 Speaker 1: our media to traditionally you, Um, depending on how that 84 00:05:02,279 --> 00:05:04,919 Speaker 1: that that goes. You know, a story can burn burn 85 00:05:04,960 --> 00:05:07,479 Speaker 1: out very quickly or it can last, you know, last 86 00:05:07,600 --> 00:05:12,040 Speaker 1: very long time. Here here's what has happened. UM. And 87 00:05:12,279 --> 00:05:14,600 Speaker 1: I think ultimately this is uh, the advice I gy 88 00:05:14,640 --> 00:05:16,960 Speaker 1: of the people in the public relations business and to 89 00:05:17,000 --> 00:05:20,960 Speaker 1: anybody who works with public relations executives is following. Um, 90 00:05:21,480 --> 00:05:23,800 Speaker 1: there's a belief now and it's and it's frankly, it's 91 00:05:23,839 --> 00:05:27,560 Speaker 1: it's it's there's evidence to support this. When you have 92 00:05:27,960 --> 00:05:32,360 Speaker 1: have clients who have social media followings that are many, many, 93 00:05:32,440 --> 00:05:36,280 Speaker 1: many millions, UM, those individuals can communicate directly with their 94 00:05:36,360 --> 00:05:38,520 Speaker 1: with their with their fans. Uh. You know they can 95 00:05:38,560 --> 00:05:42,600 Speaker 1: do that, UM. And that that gives you a lot 96 00:05:42,680 --> 00:05:45,600 Speaker 1: of flexibility in terms of what you can say and 97 00:05:45,800 --> 00:05:48,680 Speaker 1: cannot say, because again you're going directly to your directly 98 00:05:48,720 --> 00:05:52,800 Speaker 1: to your fan base. What I believe has happened, and 99 00:05:52,880 --> 00:05:54,400 Speaker 1: I think this is a bad thing. I think it's 100 00:05:54,400 --> 00:05:57,000 Speaker 1: a bad thing for frankly, for for um, for the 101 00:05:57,080 --> 00:06:00,680 Speaker 1: client is that you have a leaf now that you 102 00:06:00,880 --> 00:06:03,240 Speaker 1: don't have to deal with the press, you don't have 103 00:06:03,440 --> 00:06:06,719 Speaker 1: to have relationships with the media anymore. And I don't 104 00:06:06,720 --> 00:06:08,800 Speaker 1: believe that to be the case. I think that's wrong. 105 00:06:09,200 --> 00:06:11,720 Speaker 1: UM and I can I can elaborate on that, but 106 00:06:11,839 --> 00:06:15,960 Speaker 1: just suffice to say, you know, the the um the 107 00:06:16,320 --> 00:06:21,640 Speaker 1: third party validation or lack thereof from the press is 108 00:06:21,800 --> 00:06:25,279 Speaker 1: very significant because remember, you know, an article and variety 109 00:06:25,520 --> 00:06:28,480 Speaker 1: can be shared across social media and you have a 110 00:06:28,560 --> 00:06:32,360 Speaker 1: global footprint, you know, hit a global footprint very quickly, right, 111 00:06:32,880 --> 00:06:35,640 Speaker 1: And but is there something in terms of like, especially 112 00:06:35,720 --> 00:06:38,479 Speaker 1: for the sort of the fan base, is there there's 113 00:06:38,520 --> 00:06:41,480 Speaker 1: a level of authenticity if they're reading it on somebody's 114 00:06:41,520 --> 00:06:44,760 Speaker 1: Instagram account versus. Yeah, yeah, I think that's right. I 115 00:06:44,839 --> 00:06:48,800 Speaker 1: think that that um that not just a level of authenticity. UM. 116 00:06:49,240 --> 00:06:54,159 Speaker 1: For many fans, they're there their primary interaction with the artist, 117 00:06:54,600 --> 00:06:59,040 Speaker 1: uh is via the the via social media. UM. I 118 00:06:59,240 --> 00:07:03,240 Speaker 1: think where where not dealing with the press becomes a 119 00:07:03,360 --> 00:07:08,039 Speaker 1: problem is when the say a story starts to spin 120 00:07:08,080 --> 00:07:11,640 Speaker 1: out negatively and then that gets the purpose through social 121 00:07:11,760 --> 00:07:14,760 Speaker 1: channels at the fans say so. So the idea that 122 00:07:14,880 --> 00:07:17,440 Speaker 1: you can you know absolutely positively, you know, you you 123 00:07:17,520 --> 00:07:19,640 Speaker 1: have plenty of options right now is what it's dealing 124 00:07:19,720 --> 00:07:22,120 Speaker 1: directly with the fan base. But I I guess the 125 00:07:22,160 --> 00:07:24,640 Speaker 1: point I'm making is you just you just can't ignore 126 00:07:25,000 --> 00:07:27,720 Speaker 1: the traditional media. It's a that's a mistake and not 127 00:07:27,920 --> 00:07:30,880 Speaker 1: something I allow to go on here. Well, I think 128 00:07:30,920 --> 00:07:32,320 Speaker 1: I want to ask you a little bit more about 129 00:07:32,600 --> 00:07:35,360 Speaker 1: the traditional access to celebrities, because that is definitely I 130 00:07:35,560 --> 00:07:38,720 Speaker 1: can personally I know is changing. I can feel it 131 00:07:38,800 --> 00:07:41,760 Speaker 1: in my own career, not and not just celebrities, but executives. 132 00:07:41,760 --> 00:07:44,880 Speaker 1: I mean, people just feel so much behind behind the wall. 133 00:07:45,160 --> 00:07:47,680 Speaker 1: But I want to ask you first, particularly with social 134 00:07:48,320 --> 00:07:50,840 Speaker 1: how much do you have people if you have a 135 00:07:50,920 --> 00:07:53,160 Speaker 1: high profile client and you know things are going to 136 00:07:53,240 --> 00:07:54,880 Speaker 1: be going on and you know they're going to be 137 00:07:54,960 --> 00:07:58,520 Speaker 1: generating headlines, do you have like people dedicated to just 138 00:07:58,680 --> 00:08:02,400 Speaker 1: watching how it's playing out on Twitter and Instagram and Facebook. 139 00:08:02,480 --> 00:08:07,240 Speaker 1: Do you care on the on that granulural level. Yes, absolutely, 140 00:08:07,440 --> 00:08:10,240 Speaker 1: I you know it's UM. So the answer is the 141 00:08:10,320 --> 00:08:13,720 Speaker 1: first question is yes, we have people here and that 142 00:08:13,920 --> 00:08:15,840 Speaker 1: that's what they do there there. And it's not just 143 00:08:16,640 --> 00:08:20,120 Speaker 1: especially a digital team. Anybody who's working on an account 144 00:08:20,760 --> 00:08:23,680 Speaker 1: UM has to be paying attention to how that client 145 00:08:23,840 --> 00:08:27,880 Speaker 1: is being covered in social media because it's it's on 146 00:08:28,040 --> 00:08:30,840 Speaker 1: one hand, it can be social media very tricky business. 147 00:08:30,880 --> 00:08:33,040 Speaker 1: On the other hand, it gives you a heads up 148 00:08:33,120 --> 00:08:37,920 Speaker 1: of stuff that's bubbling up early on UM and so 149 00:08:38,440 --> 00:08:41,120 Speaker 1: so so. So the answer your question, yes, we do 150 00:08:41,520 --> 00:08:45,079 Speaker 1: UM in terms of in terms of UM how we 151 00:08:45,280 --> 00:08:48,559 Speaker 1: handle it. It's it's tricky because you know, there's a 152 00:08:48,679 --> 00:08:51,400 Speaker 1: there's a bit of a delta you cross. UM. You know, 153 00:08:51,800 --> 00:08:55,360 Speaker 1: you can see something bubbling up in social media and 154 00:08:55,679 --> 00:08:59,480 Speaker 1: typically will watch it UM because if it's something that's 155 00:08:59,480 --> 00:09:02,679 Speaker 1: completely ridiculous, uh, you know, will be prepared for how 156 00:09:02,720 --> 00:09:05,839 Speaker 1: to deal with it. But sometimes it just fizzles out 157 00:09:05,880 --> 00:09:07,920 Speaker 1: if it looks like it's taking off potentially, and this 158 00:09:07,960 --> 00:09:09,839 Speaker 1: is where becomes it becomes an issue, is where it 159 00:09:09,920 --> 00:09:13,160 Speaker 1: makes the jump over to the traditional media side. So 160 00:09:13,280 --> 00:09:16,400 Speaker 1: say your publication, for example, pick something up that's that's 161 00:09:16,440 --> 00:09:19,360 Speaker 1: in social media, then now it's real. UM. So you 162 00:09:19,480 --> 00:09:21,559 Speaker 1: want to make sure you're prepared for that. And the 163 00:09:21,600 --> 00:09:23,560 Speaker 1: only way to be prepared for it is to constantly 164 00:09:23,600 --> 00:09:26,360 Speaker 1: be watching right and and looking you know, deep in 165 00:09:26,520 --> 00:09:28,720 Speaker 1: the deep in the comments. Because it's kind of shocking 166 00:09:28,800 --> 00:09:30,840 Speaker 1: to me how much, as you said, like like things 167 00:09:30,960 --> 00:09:34,920 Speaker 1: that start that sound ridiculous or or even now, there's 168 00:09:35,040 --> 00:09:37,560 Speaker 1: so much back and forth with the this person said 169 00:09:37,600 --> 00:09:39,880 Speaker 1: this on Twitter, and this person responded and and all 170 00:09:39,960 --> 00:09:43,079 Speaker 1: of that, and and sometimes it's just it becomes so 171 00:09:43,200 --> 00:09:46,360 Speaker 1: much noise, and your news judgment can be completely skewed. 172 00:09:46,720 --> 00:09:49,640 Speaker 1: But other times that you know right or wrong, it 173 00:09:49,800 --> 00:09:53,079 Speaker 1: does steamroll. And I would imagine that that is a 174 00:09:53,280 --> 00:09:55,400 Speaker 1: that's a there's a vigilance there that you didn't have 175 00:09:55,480 --> 00:09:58,200 Speaker 1: to deal with ten years ago. Absolutely, But it also 176 00:09:58,240 --> 00:10:01,400 Speaker 1: comes back to your earlier question about news um. You know, 177 00:10:01,559 --> 00:10:05,840 Speaker 1: the role of the public relations executive as somebody who 178 00:10:06,080 --> 00:10:10,280 Speaker 1: understands news cycles, and when you have to think a 179 00:10:10,320 --> 00:10:12,680 Speaker 1: little bit like an editor when you're watching something something 180 00:10:12,760 --> 00:10:14,600 Speaker 1: bubble up. It's sort of like you know, a city 181 00:10:14,720 --> 00:10:18,679 Speaker 1: editor at a at a local newspaper. You know, they'll 182 00:10:19,120 --> 00:10:21,240 Speaker 1: they'll sit and they'll listen to the police and fire 183 00:10:21,280 --> 00:10:25,200 Speaker 1: department scanners and they'll have a pretty good sense of, Okay, 184 00:10:25,480 --> 00:10:28,040 Speaker 1: that looks like that's becoming something. Maybe we want to 185 00:10:28,080 --> 00:10:30,240 Speaker 1: start somebody out to cover or you know what, it 186 00:10:30,280 --> 00:10:32,040 Speaker 1: looks like they're gonna put it out pretty quickly. It's 187 00:10:32,080 --> 00:10:34,760 Speaker 1: like that's it's the same thing. It's the same judgment 188 00:10:34,800 --> 00:10:37,280 Speaker 1: you're using in social media. Okay, that looks like something 189 00:10:37,320 --> 00:10:39,079 Speaker 1: that could actually blow up, and we have to be 190 00:10:39,200 --> 00:10:41,079 Speaker 1: ready to deal with this, and you know what, and 191 00:10:41,160 --> 00:10:43,160 Speaker 1: we don't want to do something that makes it bigger, 192 00:10:43,480 --> 00:10:45,640 Speaker 1: so we have to watch it. But at the same time, 193 00:10:45,880 --> 00:10:48,240 Speaker 1: you know, sometimes it's just you know what it's it's 194 00:10:48,559 --> 00:10:51,480 Speaker 1: it's so ridiculous that you just sort of watch it, 195 00:10:51,600 --> 00:10:53,439 Speaker 1: let it. You know, you'll see if it flames out 196 00:10:53,440 --> 00:10:55,480 Speaker 1: on its own. So it's so that to to your 197 00:10:55,559 --> 00:10:59,599 Speaker 1: to your point, it is about constant vigilance and and 198 00:10:59,880 --> 00:11:02,079 Speaker 1: X sizing news judgment as it relates to how to 199 00:11:02,160 --> 00:11:04,240 Speaker 1: deal with you know, what's going on in social media. 200 00:11:04,640 --> 00:11:07,840 Speaker 1: Do you find do you for your for individual clients? Um? 201 00:11:08,080 --> 00:11:10,760 Speaker 1: Do you find that you have to coach people? Are 202 00:11:10,880 --> 00:11:13,520 Speaker 1: part of the job of representing them in the pr sense, 203 00:11:13,840 --> 00:11:16,920 Speaker 1: is helping a person have a have a strong voice 204 00:11:17,000 --> 00:11:21,920 Speaker 1: in social media? Yes? Um, But I think individuals and 205 00:11:22,080 --> 00:11:24,240 Speaker 1: brand i'd say the same thing. Um, it just has 206 00:11:24,280 --> 00:11:28,400 Speaker 1: to be authentic. Um. And I think the the the 207 00:11:28,559 --> 00:11:31,760 Speaker 1: easy part in the hard part is that is that 208 00:11:32,240 --> 00:11:36,040 Speaker 1: you know, if you're working with it with an individual 209 00:11:36,440 --> 00:11:38,520 Speaker 1: a very similar overment with the company, you have to 210 00:11:38,679 --> 00:11:41,319 Speaker 1: stay what does that person believe? UM, you know what 211 00:11:41,480 --> 00:11:44,360 Speaker 1: what what is that person's voice? What is that brand's voice? 212 00:11:44,400 --> 00:11:46,000 Speaker 1: You know, what is it that's that's what is it 213 00:11:46,120 --> 00:11:49,520 Speaker 1: that makes that airline special? You know? And if you can, 214 00:11:49,600 --> 00:11:52,880 Speaker 1: if you can, if you can decipher that reason so 215 00:11:52,960 --> 00:11:56,079 Speaker 1: you can focus on that, then what's said on social 216 00:11:56,160 --> 00:11:59,679 Speaker 1: media becomes largely derivative of that voice. UM. Where I think, 217 00:11:59,720 --> 00:12:01,920 Speaker 1: so where you get into trouble and social media is 218 00:12:01,960 --> 00:12:04,240 Speaker 1: you have no voice and you start going all over 219 00:12:04,320 --> 00:12:08,079 Speaker 1: the place. And and what's interesting about um, the you 220 00:12:08,120 --> 00:12:11,840 Speaker 1: know with artists with brands, you know they're they're shocking. Similar, 221 00:12:12,440 --> 00:12:16,840 Speaker 1: overexposure is a bad thing. And you become overexposed when 222 00:12:16,880 --> 00:12:18,920 Speaker 1: you're out there all the time, and and and and 223 00:12:19,320 --> 00:12:21,000 Speaker 1: you're all over the place in terms of what it 224 00:12:21,120 --> 00:12:24,280 Speaker 1: is you stand for. UM, it just becomes noise at 225 00:12:24,320 --> 00:12:27,360 Speaker 1: that point. And what you have and what you know, 226 00:12:27,400 --> 00:12:30,120 Speaker 1: whether the reality of the environment or in today, is 227 00:12:30,200 --> 00:12:35,120 Speaker 1: that social media can be the express train to overexposure. 228 00:12:35,320 --> 00:12:39,720 Speaker 1: So understanding that voice and making sure it's authentic is critical, 229 00:12:40,000 --> 00:12:44,560 Speaker 1: UM to be successful and successful um as all social media. 230 00:12:44,840 --> 00:12:47,319 Speaker 1: I want to return to that because I think to 231 00:12:47,440 --> 00:12:52,600 Speaker 1: your point, about um, you know, particularly celebrities individual stars 232 00:12:52,880 --> 00:12:56,520 Speaker 1: that are UM, I certainly sense it that there's a 233 00:12:56,600 --> 00:13:00,240 Speaker 1: wariness about press and and and certainly for the all 234 00:13:00,280 --> 00:13:03,280 Speaker 1: the dynamics we've just been discussing. One quote can be 235 00:13:03,600 --> 00:13:06,360 Speaker 1: you know, potentially even taken out of context, can travel 236 00:13:06,440 --> 00:13:08,839 Speaker 1: around the world. Oh my god, can you believe he 237 00:13:09,000 --> 00:13:12,400 Speaker 1: or she said that? And UM, is there do you 238 00:13:12,679 --> 00:13:15,640 Speaker 1: sense is that do you have to convince clients sometimes 239 00:13:15,679 --> 00:13:17,160 Speaker 1: to do like if you if you're going to do 240 00:13:17,520 --> 00:13:20,640 Speaker 1: a major story that requires a reporter tagging along with 241 00:13:20,720 --> 00:13:22,599 Speaker 1: a person for a day or two, like, is that 242 00:13:22,720 --> 00:13:25,439 Speaker 1: a harder sell to some people nowadays? I think I 243 00:13:25,480 --> 00:13:29,960 Speaker 1: think there's definitely a greater trepidation now than there was before. 244 00:13:30,480 --> 00:13:33,319 Speaker 1: And um, and I sort of sort of break that 245 00:13:33,440 --> 00:13:37,000 Speaker 1: question in two parts. One, I mean, the notion of celebrities, 246 00:13:38,480 --> 00:13:43,480 Speaker 1: artists being protected. I don't think that's new. I mean 247 00:13:43,520 --> 00:13:44,880 Speaker 1: that goes all the way back to you know that, 248 00:13:45,280 --> 00:13:48,479 Speaker 1: you know, when when studios used to create fake relationships 249 00:13:48,520 --> 00:13:50,520 Speaker 1: between couples. You know it's like that, Like I mean 250 00:13:50,559 --> 00:13:54,000 Speaker 1: that that the the paper over the problem that happened 251 00:13:54,000 --> 00:13:56,560 Speaker 1: that weekend in Mexico or whatever. Right, Yeah, I mean 252 00:13:56,600 --> 00:14:01,160 Speaker 1: that the idea that um, that image is uh, celebrity 253 00:14:01,160 --> 00:14:04,040 Speaker 1: images are very carefully manicured. UM. I don't think that's 254 00:14:04,040 --> 00:14:06,679 Speaker 1: super new, and I think there's always been a level 255 00:14:06,760 --> 00:14:09,880 Speaker 1: of protection of the artist that has that has existed 256 00:14:10,040 --> 00:14:13,760 Speaker 1: for for many, many, many years. UM. I think what 257 00:14:14,040 --> 00:14:19,880 Speaker 1: what you're seeing in today's environment is where it's changed, 258 00:14:20,360 --> 00:14:27,800 Speaker 1: is that you have a UM, there's a bit of 259 00:14:27,840 --> 00:14:29,560 Speaker 1: a clickbait code, not a bit of it, there's a 260 00:14:29,600 --> 00:14:32,520 Speaker 1: clickbait culture and so so one of the things you 261 00:14:32,640 --> 00:14:34,840 Speaker 1: have to be careful with is, you know, if you 262 00:14:35,000 --> 00:14:40,400 Speaker 1: have a have a five thousand words story about you know, 263 00:14:40,760 --> 00:14:46,200 Speaker 1: somebody's fifty years the entertainment industry and there's one little 264 00:14:46,320 --> 00:14:51,720 Speaker 1: personal revelation in there, UM, that can potentially overshadow the 265 00:14:52,120 --> 00:14:55,760 Speaker 1: entire the entire focus of the piece, which is somebody 266 00:14:55,760 --> 00:14:59,920 Speaker 1: who changed the industry. You know, you have to hope 267 00:15:00,240 --> 00:15:02,680 Speaker 1: that an editor is not going to pull that out 268 00:15:02,840 --> 00:15:05,240 Speaker 1: and make that the focus of the of the social 269 00:15:05,320 --> 00:15:09,120 Speaker 1: media push. But in an environment that is very clickbait driven, 270 00:15:09,280 --> 00:15:13,040 Speaker 1: that's always a concern, um, you know, and that that's that, 271 00:15:13,160 --> 00:15:16,360 Speaker 1: you know, the salacious nous tabloid ism. I mean that 272 00:15:16,440 --> 00:15:18,640 Speaker 1: that is that I've been doing this almost thirty years now. 273 00:15:18,840 --> 00:15:22,600 Speaker 1: That's always existed. But that notion that you want to 274 00:15:22,640 --> 00:15:26,000 Speaker 1: get as many clicks as possible, I think there's just 275 00:15:26,120 --> 00:15:30,120 Speaker 1: an automatic temptation to try to pull out that which 276 00:15:30,240 --> 00:15:34,760 Speaker 1: is going to uh to to create controversy or or 277 00:15:35,120 --> 00:15:38,000 Speaker 1: or a salacious interest on what have you. So, so yes, 278 00:15:38,200 --> 00:15:40,000 Speaker 1: I think you have to be nervous about it. But 279 00:15:40,120 --> 00:15:43,680 Speaker 1: I'm a big believer um that it's very important, certainly 280 00:15:43,800 --> 00:15:49,080 Speaker 1: for public relations executives to have relationships with the media 281 00:15:49,200 --> 00:15:52,000 Speaker 1: with whom they work. I think it's really important, and 282 00:15:52,120 --> 00:15:55,280 Speaker 1: by extension, I think there has to be a bridge 283 00:15:55,440 --> 00:15:57,560 Speaker 1: with with the client there. I think that I think 284 00:15:57,600 --> 00:16:01,280 Speaker 1: that just do do nothing and communicate entirely social media. 285 00:16:02,000 --> 00:16:04,200 Speaker 1: I don't know. I'm not a believer in that. I 286 00:16:04,320 --> 00:16:09,440 Speaker 1: think that that that some degree of access is a 287 00:16:09,800 --> 00:16:12,840 Speaker 1: worthwhile long term investment as long as it's strategic. There 288 00:16:12,960 --> 00:16:15,520 Speaker 1: is definitely a you know, there's definitely going to come 289 00:16:15,520 --> 00:16:18,840 Speaker 1: a time in the most glittering career where you're gonna 290 00:16:18,920 --> 00:16:21,479 Speaker 1: want to have where you're gonna want to have those relationships, 291 00:16:21,560 --> 00:16:24,280 Speaker 1: no doubt. How do you deal with I I often 292 00:16:24,360 --> 00:16:27,760 Speaker 1: think about you know, for me, in the course of 293 00:16:27,800 --> 00:16:30,440 Speaker 1: my reporting career. It has definitely become it was. It's 294 00:16:30,480 --> 00:16:32,360 Speaker 1: never a nine to five business, but it has definitely 295 00:16:32,400 --> 00:16:36,240 Speaker 1: become a seven business, Thank you Internet. But how do 296 00:16:36,360 --> 00:16:38,560 Speaker 1: you all deal It's it's also much more of a 297 00:16:38,640 --> 00:16:42,160 Speaker 1: global business. And how do you I would imagine when 298 00:16:42,200 --> 00:16:44,480 Speaker 1: you have a big client in some big news is breaking, 299 00:16:44,520 --> 00:16:48,440 Speaker 1: your people probably get five hundred calls from reporters you know, 300 00:16:48,880 --> 00:16:51,160 Speaker 1: around the world. Have you guys dealt with just the 301 00:16:51,280 --> 00:16:55,560 Speaker 1: sheer expansion of the of the number of platforms and 302 00:16:55,600 --> 00:17:00,280 Speaker 1: outlets that call themselved A journalists? Sure? Well, that that's where, um, 303 00:17:01,400 --> 00:17:05,000 Speaker 1: where social media is your friend and your enemy? Um, 304 00:17:05,480 --> 00:17:10,359 Speaker 1: I mean you know, obviously because of social media and 305 00:17:10,480 --> 00:17:13,360 Speaker 1: because of the proliferation of news and you have news 306 00:17:13,440 --> 00:17:17,320 Speaker 1: platforms globally, Um, you know you will literally get five 307 00:17:17,359 --> 00:17:20,240 Speaker 1: hunter phone calls in a day. Um. Where social media 308 00:17:20,280 --> 00:17:22,800 Speaker 1: is your friend is you have a means by which 309 00:17:22,920 --> 00:17:28,360 Speaker 1: to put out authentic communication pretty quickly. Now, uh does 310 00:17:28,440 --> 00:17:31,440 Speaker 1: that mean we we don't eventually get back to many 311 00:17:31,560 --> 00:17:34,440 Speaker 1: of the five Yes, but you but look, you have 312 00:17:34,480 --> 00:17:36,480 Speaker 1: to live in reality here. You have to very often 313 00:17:36,520 --> 00:17:37,920 Speaker 1: if something is breaking, you do have to get it 314 00:17:37,960 --> 00:17:40,159 Speaker 1: out quickly and that is where social media can be 315 00:17:40,280 --> 00:17:42,040 Speaker 1: very effective. You know, you can get it out to 316 00:17:42,080 --> 00:17:43,920 Speaker 1: it and we we you know, we we we we've 317 00:17:43,960 --> 00:17:46,240 Speaker 1: certainly had this situation with stories where you guys have 318 00:17:46,359 --> 00:17:50,479 Speaker 1: been have been aggressively looking for information. You will usually 319 00:17:50,760 --> 00:17:54,800 Speaker 1: social first and then we will look to put together 320 00:17:55,160 --> 00:17:57,240 Speaker 1: a depending on what it is. You know, the depends 321 00:17:57,680 --> 00:17:59,680 Speaker 1: you know, for example, like we do a lot of 322 00:17:59,720 --> 00:18:04,400 Speaker 1: crime management here, um, you know, and and when when 323 00:18:04,480 --> 00:18:08,399 Speaker 1: you're representing clients that are involved in allegation, are involved 324 00:18:08,400 --> 00:18:12,440 Speaker 1: any anything, anything that involves attorneys, the PR firm is 325 00:18:12,640 --> 00:18:16,639 Speaker 1: typically is at the table, but the ultimate decision maker 326 00:18:16,800 --> 00:18:20,040 Speaker 1: is going to be be an attorney. Uh And so 327 00:18:20,440 --> 00:18:23,240 Speaker 1: sometimes you can't say as much as you'd like to 328 00:18:23,440 --> 00:18:26,240 Speaker 1: write away so because you know, because that could ultimately 329 00:18:26,320 --> 00:18:29,919 Speaker 1: have an impact on a case. Uh So there will 330 00:18:29,960 --> 00:18:33,360 Speaker 1: be a little bit of a of a playbook will 331 00:18:33,400 --> 00:18:36,560 Speaker 1: follow and sometimes all you can do is put something 332 00:18:36,640 --> 00:18:38,960 Speaker 1: out via social media and that eventually, you know, as 333 00:18:39,040 --> 00:18:41,280 Speaker 1: things progress, you can you know, you can be a 334 00:18:41,320 --> 00:18:43,160 Speaker 1: little more open in terms of what you can say later. 335 00:18:43,760 --> 00:18:47,600 Speaker 1: But um, as a general rule, when we have been 336 00:18:47,640 --> 00:18:49,720 Speaker 1: in that so we're in that situation quite frequently where 337 00:18:49,720 --> 00:18:52,320 Speaker 1: you're getting five front a phone calls, um, you know 338 00:18:52,400 --> 00:18:55,960 Speaker 1: at two in the morning. Um. They you generally want 339 00:18:56,000 --> 00:18:58,440 Speaker 1: to get something out pretty quickly, just just to keep 340 00:18:58,520 --> 00:19:01,639 Speaker 1: the cycle at bay and then uh, and then you 341 00:19:01,680 --> 00:19:04,000 Speaker 1: can figure out what the next step is once once 342 00:19:04,040 --> 00:19:06,159 Speaker 1: you get all the information you need because sometimes sometimes 343 00:19:06,680 --> 00:19:09,560 Speaker 1: how about how diligent you are in terms of monitoring 344 00:19:09,600 --> 00:19:13,320 Speaker 1: social media, stuff can happen very quickly and you have 345 00:19:13,440 --> 00:19:15,159 Speaker 1: to you have to react for your fast. And the 346 00:19:15,200 --> 00:19:18,160 Speaker 1: worst thing is is when something from an official channel 347 00:19:18,280 --> 00:19:20,640 Speaker 1: or official pr turns out to be not quite right, 348 00:19:20,920 --> 00:19:24,840 Speaker 1: that that really makes reporters cranky, cranky, and and it 349 00:19:24,960 --> 00:19:28,439 Speaker 1: goes back to to that credibility point you're making earlier 350 00:19:28,440 --> 00:19:31,560 Speaker 1: about being authentic, is that it's that if you're disingenuous 351 00:19:31,720 --> 00:19:34,439 Speaker 1: in terms of what you say or in an effort 352 00:19:34,480 --> 00:19:37,080 Speaker 1: frankly you know to do the right thing and just 353 00:19:37,240 --> 00:19:39,280 Speaker 1: and just just answer a question quickly, and you don't 354 00:19:39,280 --> 00:19:42,200 Speaker 1: have all the facts it can be And that's where 355 00:19:42,720 --> 00:19:44,679 Speaker 1: you have to very level head in this business. Uh. 356 00:19:44,960 --> 00:19:49,119 Speaker 1: You know, I this is not an industry for people 357 00:19:49,160 --> 00:19:52,560 Speaker 1: who panic, because you know, you have to be able 358 00:19:52,560 --> 00:19:54,879 Speaker 1: to take a deep breath and and think about the 359 00:19:55,000 --> 00:19:58,960 Speaker 1: consequences of everything you do and everything you say. You know, 360 00:19:59,119 --> 00:20:01,639 Speaker 1: not just one minut it from now, but twenty four 361 00:20:01,720 --> 00:20:03,800 Speaker 1: hours from now, a year from now. What are some 362 00:20:03,880 --> 00:20:07,240 Speaker 1: of the biggest misconceptions about how the news media works 363 00:20:07,359 --> 00:20:11,080 Speaker 1: that you find when you're working with clients. I taste 364 00:20:11,080 --> 00:20:17,159 Speaker 1: two things. One that uh that relationships don't matter. Um. 365 00:20:17,359 --> 00:20:21,960 Speaker 1: I think it's extremely important for anybody who deals with 366 00:20:22,000 --> 00:20:26,800 Speaker 1: the media to have a relationship with relationships with the 367 00:20:26,960 --> 00:20:29,800 Speaker 1: individuals who are who who are working in the media. UM. 368 00:20:29,960 --> 00:20:33,080 Speaker 1: I think too to you know, I deal with this 369 00:20:33,240 --> 00:20:36,320 Speaker 1: a lot with major corporations that think they can exist 370 00:20:36,600 --> 00:20:40,880 Speaker 1: entirely by feeding statements two reporters. Um. I don't think 371 00:20:40,920 --> 00:20:44,680 Speaker 1: that's a real relationship. UM. I don't think it's effective. 372 00:20:45,040 --> 00:20:48,320 Speaker 1: I just I don't believe in it. The second thing is, look, 373 00:20:49,040 --> 00:20:51,560 Speaker 1: your role is to get at the truth. UM. You 374 00:20:51,600 --> 00:20:53,919 Speaker 1: know a a if we're doing our jobs, if you're 375 00:20:53,920 --> 00:20:55,720 Speaker 1: doing a job at a reporter or producer, Look, you 376 00:20:55,800 --> 00:20:59,040 Speaker 1: want to get at the truth. Um. And that doesn't 377 00:20:59,200 --> 00:21:04,280 Speaker 1: mean that the reporter, the producer, whomever is out to 378 00:21:04,640 --> 00:21:09,560 Speaker 1: get the client. And you know, for so many years, 379 00:21:09,880 --> 00:21:12,480 Speaker 1: one of the things I found, particularly major corporations is 380 00:21:12,600 --> 00:21:15,159 Speaker 1: this goes back before the year of social media, is 381 00:21:15,240 --> 00:21:19,399 Speaker 1: that the press was something that wasn't easily controlled. So 382 00:21:19,520 --> 00:21:21,840 Speaker 1: if you had these companies, if they had a really 383 00:21:22,000 --> 00:21:25,760 Speaker 1: big budget and really and a really big footprint um 384 00:21:26,040 --> 00:21:29,280 Speaker 1: through advertising, they could just communicate with their customers that 385 00:21:29,359 --> 00:21:33,920 Speaker 1: way and and just really react to the press when 386 00:21:33,960 --> 00:21:36,000 Speaker 1: they got a call and maybe issue a statement. Is 387 00:21:36,119 --> 00:21:38,440 Speaker 1: that And then what happened is then all of a 388 00:21:38,520 --> 00:21:43,600 Speaker 1: sudden you'd have a reporter digging into something and asking 389 00:21:43,680 --> 00:21:49,240 Speaker 1: tough questions, and and these companies were so uncomfortable that 390 00:21:50,160 --> 00:21:53,959 Speaker 1: often little issues seemed like really big issues because they 391 00:21:54,000 --> 00:21:56,240 Speaker 1: were so elusive when it came to dealing with the press. 392 00:21:56,640 --> 00:21:58,520 Speaker 1: So I'm a believer that you have to be very 393 00:21:58,640 --> 00:22:01,680 Speaker 1: proactive and you have to maintain relationships. You know, you know, 394 00:22:02,040 --> 00:22:03,719 Speaker 1: you know, you should should have a cup of coffee 395 00:22:03,760 --> 00:22:05,879 Speaker 1: with that reporter it was covering you. You just should 396 00:22:05,920 --> 00:22:09,440 Speaker 1: you have that relationship. And so I think that the 397 00:22:09,840 --> 00:22:13,159 Speaker 1: answer the question very sucinctly. One of the misperceptions is 398 00:22:13,280 --> 00:22:16,119 Speaker 1: that is that that the press is the enemy and 399 00:22:16,200 --> 00:22:19,040 Speaker 1: you can't you can't, you shouldn't deal with them because 400 00:22:19,119 --> 00:22:21,359 Speaker 1: they are out to get you. I don't believe in that. 401 00:22:21,520 --> 00:22:23,280 Speaker 1: I think the press is there to get at the truth. 402 00:22:23,359 --> 00:22:26,159 Speaker 1: And as long as you're comfortable telling the truth, you 403 00:22:26,240 --> 00:22:30,640 Speaker 1: know what, there's there's no issue. I couldn't agree more 404 00:22:30,800 --> 00:22:33,200 Speaker 1: with that message. Sean. You've been at d k C 405 00:22:33,440 --> 00:22:36,560 Speaker 1: since nine two, you worked your way up to partner 406 00:22:36,640 --> 00:22:39,800 Speaker 1: and president. What is it that brought you into PR 407 00:22:40,080 --> 00:22:41,560 Speaker 1: and what has kept you here at d k C 408 00:22:41,760 --> 00:22:46,919 Speaker 1: so long? Well, I really fell into the public relations business. UM. 409 00:22:47,240 --> 00:22:52,080 Speaker 1: I graduated in the degree in American History from Tough 410 00:22:52,200 --> 00:22:55,080 Speaker 1: University and UM and I didn't really know what I 411 00:22:55,160 --> 00:22:57,200 Speaker 1: want to do. UH, and I was one of those 412 00:22:57,520 --> 00:22:59,280 Speaker 1: one of those kids who graduated and it's probably a 413 00:22:59,320 --> 00:23:02,280 Speaker 1: slow was a relatively slow economy. UM. I did not 414 00:23:02,359 --> 00:23:05,240 Speaker 1: have a job when I graduated, and I did what 415 00:23:05,960 --> 00:23:07,840 Speaker 1: people did back then when they were looking for a job. 416 00:23:07,920 --> 00:23:09,920 Speaker 1: Was I. I set out resumes and answered ads in 417 00:23:09,960 --> 00:23:14,600 Speaker 1: New York Times and UM. About after about eight to 418 00:23:14,680 --> 00:23:18,760 Speaker 1: twelve weeks of looking, I ended up with two job offers. 419 00:23:18,960 --> 00:23:23,800 Speaker 1: One was to edit pharmaceutical textbooks for a Swiss company 420 00:23:24,359 --> 00:23:27,040 Speaker 1: and the other was to work in a small public 421 00:23:27,080 --> 00:23:31,960 Speaker 1: relations agency UM in midtown Manhattan, and I opted for 422 00:23:32,280 --> 00:23:35,600 Speaker 1: for that UM and it was interesting about it was 423 00:23:36,600 --> 00:23:39,800 Speaker 1: I I had grown up in a family you know 424 00:23:40,160 --> 00:23:43,240 Speaker 1: that was not in the news business. But my family, believe, 425 00:23:43,320 --> 00:23:47,400 Speaker 1: my family loved news. My mother read the daily news, 426 00:23:47,560 --> 00:23:50,920 Speaker 1: my father at the New York Times. And um, and 427 00:23:51,040 --> 00:23:52,760 Speaker 1: I was it was just something I paid very close 428 00:23:52,800 --> 00:23:57,320 Speaker 1: attention to. So it was a fairly logical. It was 429 00:23:57,400 --> 00:24:00,439 Speaker 1: a skill set that I I took to it pretty quickly. Um. 430 00:24:01,359 --> 00:24:03,960 Speaker 1: And I had I had worked at at this a 431 00:24:04,119 --> 00:24:05,760 Speaker 1: I had worked on a small agency everybody a year 432 00:24:05,800 --> 00:24:09,360 Speaker 1: and a half, promarily doing real estate clients. And then 433 00:24:09,720 --> 00:24:11,840 Speaker 1: a friend of mine had gone to work for for 434 00:24:12,000 --> 00:24:15,800 Speaker 1: Dan Cloris and and he he called me, and he 435 00:24:15,880 --> 00:24:17,800 Speaker 1: had just started the business. It was only six months 436 00:24:17,840 --> 00:24:20,439 Speaker 1: old at the time, and and he had built up 437 00:24:20,440 --> 00:24:23,520 Speaker 1: an extraordinary reputation and the firm that he had been 438 00:24:23,600 --> 00:24:27,000 Speaker 1: with had an extraordinary reputation. So I said, look, I'll 439 00:24:27,000 --> 00:24:31,280 Speaker 1: give this a try. UM. If I hated, you know, 440 00:24:31,400 --> 00:24:34,359 Speaker 1: I can always maybe be a lawyer or something like that. Um, 441 00:24:35,359 --> 00:24:38,959 Speaker 1: and I like, I liked it. So years later, Uh, 442 00:24:39,080 --> 00:24:41,560 Speaker 1: and what's what's kept me in the business is the following, 443 00:24:41,640 --> 00:24:45,480 Speaker 1: the the pace of it, the mix of work. UM. 444 00:24:45,880 --> 00:24:48,320 Speaker 1: You know, we represent every righty, from airlines, the high 445 00:24:48,359 --> 00:24:54,840 Speaker 1: profile celebrities, to health systems, to sports franchises, to apparel 446 00:24:54,920 --> 00:24:59,479 Speaker 1: manufacturers to beauty fashion companies. This this growing analytics business 447 00:24:59,600 --> 00:25:03,000 Speaker 1: right now. We have an experiential practice so interested a 448 00:25:03,040 --> 00:25:06,440 Speaker 1: product design and events and influence the work. So so 449 00:25:06,920 --> 00:25:10,600 Speaker 1: no two days in this business, and certainly this company 450 00:25:10,960 --> 00:25:14,160 Speaker 1: for me has ever been sane. So while twenty eight 451 00:25:14,320 --> 00:25:17,720 Speaker 1: minutes in this business now seems like a long time, 452 00:25:18,200 --> 00:25:20,920 Speaker 1: you know, twenty years has gone by pretty quickly because 453 00:25:21,200 --> 00:25:27,720 Speaker 1: it's um, it's just been an extraordinarily diverse um experience. Well, 454 00:25:27,760 --> 00:25:29,800 Speaker 1: I can honestly say that you're you're, you and your 455 00:25:29,800 --> 00:25:32,159 Speaker 1: folks have always been among the most professional and the 456 00:25:32,240 --> 00:25:36,159 Speaker 1: smartest people in this business to deal with. That's high praise. Report. 457 00:25:36,440 --> 00:25:38,400 Speaker 1: Thank you very much, Thank you for your time showing 458 00:25:38,400 --> 00:25:43,680 Speaker 1: you're very welcome. Thank you, thanks for listening. Be sure 459 00:25:43,760 --> 00:25:46,920 Speaker 1: to tune in next week for another episode of Strictly Business.