1 00:00:00,160 --> 00:00:02,880 Speaker 1: One eight hundred Do ui Away now offering free remote 2 00:00:02,920 --> 00:00:06,280 Speaker 1: consultations by phone or video conference for any criminal offense. 3 00:00:06,360 --> 00:00:09,000 Speaker 1: Trust Brook, Jeffrey and Jose's friends with a free remote 4 00:00:09,000 --> 00:00:12,440 Speaker 1: consultation from Bradley Johnson Lawyers. Visit one eight hundred douy 5 00:00:12,480 --> 00:00:15,640 Speaker 1: away dot com or call eight hundred do you y 6 00:00:15,680 --> 00:00:16,560 Speaker 1: Away Today. 7 00:00:16,600 --> 00:00:18,560 Speaker 2: We call a guy who works for a big department 8 00:00:18,640 --> 00:00:21,079 Speaker 2: store and he's been there for a long time, over 9 00:00:21,239 --> 00:00:25,079 Speaker 2: two decades now, wow, And he's in charge of customer service. 10 00:00:25,440 --> 00:00:28,400 Speaker 2: And now they've told me he's a very very kind, 11 00:00:28,560 --> 00:00:30,480 Speaker 2: very professional person. Wow. 12 00:00:30,520 --> 00:00:33,120 Speaker 3: So after two decades he still has that huh. 13 00:00:33,120 --> 00:00:36,279 Speaker 2: Well yeah, he warned me, you need to give him 14 00:00:36,320 --> 00:00:39,080 Speaker 2: a question that he's never heard before and doesn't have 15 00:00:39,120 --> 00:00:43,360 Speaker 2: a clear solution. We tried to stump him. You'll see 16 00:00:43,360 --> 00:00:45,440 Speaker 2: how he deals with it in your phone tap right now. 17 00:00:45,520 --> 00:00:46,559 Speaker 1: It's another. 18 00:00:48,080 --> 00:00:51,640 Speaker 3: On the twenties. She's department store of This is John, 19 00:00:51,720 --> 00:00:52,440 Speaker 3: How can I help you? 20 00:00:53,120 --> 00:00:55,840 Speaker 2: Hi? My name is Harold. I came in there a 21 00:00:55,840 --> 00:00:58,760 Speaker 2: few weeks ago and bought a pair of pants in 22 00:00:58,880 --> 00:01:02,920 Speaker 2: the uh, the ants area of the story. I don't 23 00:01:02,960 --> 00:01:03,800 Speaker 2: know what to call it. 24 00:01:04,680 --> 00:01:06,000 Speaker 3: Okay, you were in the men's department. 25 00:01:06,480 --> 00:01:10,520 Speaker 2: Yeah, during one of your sales and I got some 26 00:01:11,160 --> 00:01:12,600 Speaker 2: pants and they're ruining my life. 27 00:01:13,959 --> 00:01:16,319 Speaker 3: Oh are they're just not fitting correctly? 28 00:01:16,800 --> 00:01:19,319 Speaker 2: No, you don't understand, sir. 29 00:01:19,360 --> 00:01:21,319 Speaker 3: If your pants aren't working out for you, you know, 30 00:01:21,400 --> 00:01:23,880 Speaker 3: obviously we have a tremendous return policy if you just 31 00:01:23,920 --> 00:01:26,160 Speaker 3: bring those in with the receipt to assistance. 32 00:01:26,200 --> 00:01:29,760 Speaker 2: You know, John, you're not hearing me, all right. I 33 00:01:29,840 --> 00:01:33,560 Speaker 2: wear them all the time to work, to the gym, 34 00:01:33,959 --> 00:01:37,520 Speaker 2: I wear them to bed. What I haven't showered in 35 00:01:37,600 --> 00:01:41,360 Speaker 2: over two weeks because I haven't taken them off, not 36 00:01:41,440 --> 00:01:42,080 Speaker 2: even once. 37 00:01:43,040 --> 00:01:45,480 Speaker 3: So it sounds like to me you said that you're 38 00:01:45,480 --> 00:01:47,520 Speaker 3: you're really in love with these pants and that the 39 00:01:47,560 --> 00:01:49,320 Speaker 3: fit is exactly what you're looking for. 40 00:01:49,400 --> 00:01:51,800 Speaker 2: And love is not a strong enough word for how 41 00:01:51,800 --> 00:01:55,520 Speaker 2: I feel for these pants. Wow, they have changed how 42 00:01:55,560 --> 00:01:58,480 Speaker 2: I lived my life forever I will I vow to 43 00:01:58,560 --> 00:02:00,280 Speaker 2: die in these pants. 44 00:02:00,760 --> 00:02:02,960 Speaker 3: Well, sir, it doesn't sound like you have an issue 45 00:02:02,960 --> 00:02:04,960 Speaker 3: with our pants. Are just calling to let us know 46 00:02:05,000 --> 00:02:05,800 Speaker 3: how great they are. 47 00:02:05,880 --> 00:02:09,400 Speaker 2: No, there is an issue, there is. What would that 48 00:02:09,440 --> 00:02:12,720 Speaker 2: be the problem is I got them thirty percent off 49 00:02:13,560 --> 00:02:15,359 Speaker 2: and I would like to pay the full price. 50 00:02:16,600 --> 00:02:20,520 Speaker 3: Sure, how you received a tremendous discount and as far 51 00:02:20,560 --> 00:02:22,840 Speaker 3: as price goes, I mean, that's something you should be 52 00:02:22,880 --> 00:02:23,240 Speaker 3: proud of. 53 00:02:23,360 --> 00:02:26,639 Speaker 2: No, No, I insist please that I pay the full 54 00:02:26,680 --> 00:02:30,120 Speaker 2: retail price. I refuse to be a cheapot like my 55 00:02:30,240 --> 00:02:30,840 Speaker 2: father was. 56 00:02:32,080 --> 00:02:34,560 Speaker 3: Sure, I understand your strong feelings about these pants, but 57 00:02:34,639 --> 00:02:36,480 Speaker 3: payful price is not really necessary. 58 00:02:36,560 --> 00:02:40,480 Speaker 2: No, you don't understand. If you've heard what I said before, 59 00:02:40,520 --> 00:02:44,600 Speaker 2: I feel like I've taken advantage of the company, and 60 00:02:44,720 --> 00:02:48,359 Speaker 2: I just the guilt. It's overwhelming. I have to live 61 00:02:48,400 --> 00:02:51,239 Speaker 2: with this every day, knowing that I didn't pay full price. 62 00:02:52,280 --> 00:02:55,640 Speaker 3: Sure again, the price you paid was was a fair price? 63 00:02:55,680 --> 00:02:58,680 Speaker 2: You realize. Ever since I started wearing these pants, my 64 00:02:58,760 --> 00:03:00,840 Speaker 2: wife doesn't think I'm such a loser anymore. 65 00:03:01,600 --> 00:03:04,040 Speaker 3: Sure, I do need to ask you a quick question here. Yeah, 66 00:03:04,120 --> 00:03:07,720 Speaker 3: are you okay? Are you feeling all right? I feel anything? 67 00:03:07,840 --> 00:03:09,480 Speaker 3: Are you on any medications right now? 68 00:03:09,560 --> 00:03:12,440 Speaker 2: I feel amazing because of the pants, but I also 69 00:03:12,520 --> 00:03:14,919 Speaker 2: feel horrible because of the pants. 70 00:03:15,440 --> 00:03:17,280 Speaker 3: This is a weird situation, Sarah. 71 00:03:17,520 --> 00:03:20,560 Speaker 2: Here's the deal. I already know exactly how much extra 72 00:03:20,600 --> 00:03:23,200 Speaker 2: I need to pay. I still have the receipt framed 73 00:03:23,280 --> 00:03:25,440 Speaker 2: up in my study. Wow, So just tell me where 74 00:03:25,440 --> 00:03:27,840 Speaker 2: do I need to send them money to make things right. 75 00:03:29,360 --> 00:03:31,359 Speaker 3: We really don't have a process for that. No, but 76 00:03:31,440 --> 00:03:33,320 Speaker 3: I think you should just take the savings and come 77 00:03:33,360 --> 00:03:34,560 Speaker 3: back in and buy something else. 78 00:03:34,880 --> 00:03:36,880 Speaker 2: Oh yeah, you probably like that. I'm going to get 79 00:03:36,920 --> 00:03:38,920 Speaker 2: a new pair of socks that I love so much. 80 00:03:38,920 --> 00:03:40,720 Speaker 2: I have them on for the next three years. 81 00:03:41,120 --> 00:03:41,280 Speaker 3: Now. 82 00:03:41,280 --> 00:03:42,360 Speaker 2: I'm feeling guilty. 83 00:03:42,080 --> 00:03:44,040 Speaker 3: About the war in a commissioned business. 84 00:03:44,600 --> 00:03:46,720 Speaker 2: I don't think you're a communist business at all. I 85 00:03:46,760 --> 00:03:47,600 Speaker 2: love your business. 86 00:03:48,200 --> 00:03:50,000 Speaker 3: That's not what I meant. I'm just trying to assist it. 87 00:03:50,200 --> 00:03:52,960 Speaker 2: All I'm trying to do is honor these clothes and 88 00:03:53,080 --> 00:03:55,520 Speaker 2: pay what they're worth in full, and maybe do a 89 00:03:55,520 --> 00:03:58,840 Speaker 2: little prank call while I'm at it. Why won't you 90 00:03:58,880 --> 00:03:59,760 Speaker 2: let me do those things? 91 00:04:00,000 --> 00:04:04,440 Speaker 3: I knew it. I knew this was a joke. 92 00:04:04,240 --> 00:04:06,440 Speaker 2: Because my real name is jeff from brook and Jeffrey 93 00:04:06,440 --> 00:04:08,240 Speaker 2: in the morning and this is a phone tap. Man, 94 00:04:08,240 --> 00:04:11,960 Speaker 2: you're on the radio. Oh my god, I gotta say 95 00:04:12,000 --> 00:04:15,000 Speaker 2: you were more than helpful in what was ultimately an 96 00:04:15,000 --> 00:04:16,120 Speaker 2: impossible situation. 97 00:04:16,520 --> 00:04:19,360 Speaker 3: Well, you know what. To be honest, this is the 98 00:04:19,440 --> 00:04:20,880 Speaker 3: highlight of my day. So thank you. 99 00:04:20,960 --> 00:04:23,440 Speaker 2: Well, really you should thank your coworker Sadie, because she's 100 00:04:23,440 --> 00:04:25,240 Speaker 2: the one who set you up. She said it was 101 00:04:25,279 --> 00:04:27,040 Speaker 2: a little bit slow at the store and she wanted 102 00:04:27,080 --> 00:04:28,480 Speaker 2: to make you laugh today. 103 00:04:29,240 --> 00:04:32,520 Speaker 3: Well, Sadie owes me lunch now, so again, thank you. 104 00:04:32,680 --> 00:04:33,160 Speaker 3: That's great. 105 00:04:33,200 --> 00:04:34,680 Speaker 2: Yeah, And if it makes you feel any better, I'm 106 00:04:34,680 --> 00:04:39,960 Speaker 2: actually not wearing any Pantser. 107 00:04:37,760 --> 00:04:39,720 Speaker 3: If you're not wearing pants, then come on down because 108 00:04:39,720 --> 00:04:41,240 Speaker 3: we're having a sale right now. But I don't know 109 00:04:41,240 --> 00:04:42,359 Speaker 3: how you're gonna feel after. 110 00:04:42,320 --> 00:04:44,120 Speaker 2: No, don't put me through the shame. 111 00:04:47,000 --> 00:04:47,400 Speaker 1: Wake Up. 112 00:04:47,480 --> 00:04:50,400 Speaker 3: Every morning was Fune Tap weekday mornings on the twenties 113 00:04:50,960 --> 00:04:53,120 Speaker 3: Brooke and Jeffrey in the morning