WEBVTT - The Story of Amazon.com: Part 1

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<v Speaker 1>Get in touch with technology with pluck stuff from how

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<v Speaker 1>Stuff Looks dot Com. Haythen everyone, and welcome to tech Stuff.

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<v Speaker 1>I am Jonathan Strickland, one of the two hosts, and

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<v Speaker 1>I am Lauren voc Obamb the other of the two hosts. Logically,

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<v Speaker 1>there we go today. We thought we would start talking

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<v Speaker 1>about a particularly important company as far as the web

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<v Speaker 1>and technology are concerned. It's kind of big. You may

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<v Speaker 1>have heard of it. Yeah, it's called Amazon. Um big,

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<v Speaker 1>big company and also one of the companies that that

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<v Speaker 1>famously weathered the great storm of the dot com crash. Yeah. Yeah,

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<v Speaker 1>because they started up way before that thing happened, like

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<v Speaker 1>five entire years. And yeah, but you know what, not

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<v Speaker 1>a lot of companies that were specifically web based can

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<v Speaker 1>make the claim that they started pre dot com and

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<v Speaker 1>made it through couple did Google did another thing that

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<v Speaker 1>you may have heard of? Yeah, So so anyway, Amazon

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<v Speaker 1>has become really a powerhouse. But to to understand where

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<v Speaker 1>it is now, it's it's good to look at at

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<v Speaker 1>how it started. And really Amazon is kind of one

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<v Speaker 1>of those companies, even though even though I would say

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<v Speaker 1>the founder is not necessarily as well known as someone

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<v Speaker 1>like Steve Jobs was right, Sure, he's not that kind

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<v Speaker 1>of level of rock star, but nonetheless his personality has

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<v Speaker 1>really driven the way that the company has developed end end. Yeah,

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<v Speaker 1>I mean without him, without his drive and without his

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<v Speaker 1>his vision. Uh and frankly, without the mistakes he's made,

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<v Speaker 1>Amazon would not be what it is. And we're talking,

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<v Speaker 1>of course about Jeffrey Preston Bezos. Preston's middle name. That's

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<v Speaker 1>a terrific middle name. Yes, makes me think of Princeton,

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<v Speaker 1>which he also went to. But that's spoiler alert. But yeah,

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<v Speaker 1>you need to know a little bit about him to understand, uh,

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<v Speaker 1>you know, where Amazon is coming from and sort of

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<v Speaker 1>the goals of the company and where it might be

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<v Speaker 1>going to. So to cast back the clock to to

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<v Speaker 1>the mid sixties, Uh, you need to understand a little

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<v Speaker 1>bit about his family background. So his mother, it was

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<v Speaker 1>Jacqueline Guys Jorgenson Jensen U. She had married, briefly a

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<v Speaker 1>man by the name of Ted Jorgenson. They were married

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<v Speaker 1>less than a year and she clearly wanted to keep

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<v Speaker 1>that name. Well, she lost she lost Jorgenson. Uh no,

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<v Speaker 1>but that was that was her name at the time.

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<v Speaker 1>But then she she became Jacqueline Guys again. And I

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<v Speaker 1>assume I'm pronouncing that correctly. It's G I S E.

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<v Speaker 1>So feel free to write us in and say how

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<v Speaker 1>wrong Jonathan is. And I love those emails. Yes, now

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<v Speaker 1>now she gets them, so um yeah, Jacqueline guys married

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<v Speaker 1>to Ted Jorgenson. Uh, and she gets pregnant and then

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<v Speaker 1>uh they divorce. Well, there was a fellow by the

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<v Speaker 1>name of Miguel Bezos, better known as Mike, and he

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<v Speaker 1>grew up in Cuba, but he took part in a

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<v Speaker 1>there was actually a program that sort of helped people

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<v Speaker 1>who were trying to escape Castro's regime to get into

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<v Speaker 1>the United States, and he was It was a program

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<v Speaker 1>aimed at at younger people. He was one of these people.

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<v Speaker 1>So he came over the United States as a young teenager,

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<v Speaker 1>like he was fifteen years old, doesn't speak English. He

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<v Speaker 1>goes to live in a small community where he's with

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<v Speaker 1>I think fifteen other people from and he learns English

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<v Speaker 1>and he starts he goes to school and uh and

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<v Speaker 1>really applies himself and eventually he goes to attend school

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<v Speaker 1>in Albuquerque, New Mexico, and starts to work in the

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<v Speaker 1>bank of New Mexico. And that's where he meets Jackie

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<v Speaker 1>guys and uh, Miguel and Jackie ended up falling in

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<v Speaker 1>love and they ended up getting married. And so then

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<v Speaker 1>Miguel applied for and became the adopted father of Jeff Bezos.

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<v Speaker 1>He Jeff took the name of his of his uh

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<v Speaker 1>adopted dad. And in all interviews, Jeff talks about Mike

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<v Speaker 1>as being his father. He says that, you know, he

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<v Speaker 1>may not be his biological father, but he's his dad

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<v Speaker 1>and uh and specifically, in several interviews, they all cited

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<v Speaker 1>the same statement where he said, the only time I

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<v Speaker 1>ever think about him not being my biological father is

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<v Speaker 1>when I have to fill out a form, which is

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<v Speaker 1>you know, it's just a It says a lot about

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<v Speaker 1>who who Mike Bezos is really and so uh he

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<v Speaker 1>grew up with you know, his his parents were very

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<v Speaker 1>hard working, they believed very much in scholarship and UH,

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<v Speaker 1>and so he really started to apply himself. His father,

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<v Speaker 1>Mike became a petroleum engineer for Exxon. UH. After he

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<v Speaker 1>graduated college, and Jeff ended up really getting interested in

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<v Speaker 1>science and electronics and engineering and particularly in space. That

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<v Speaker 1>will come into play a little bit later. But he

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<v Speaker 1>spent childhood summers working on his grandfather's ranch in Cotula, Texas.

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<v Speaker 1>And everyone in Catula who knows that I just mispronounced

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<v Speaker 1>the name of your town. I apologize their their places

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<v Speaker 1>in Texas that I attempt to say the name of

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<v Speaker 1>and I always mangle it many many places in America. Honestly,

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<v Speaker 1>there's really words. Words are hard. It's particularly tough in

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<v Speaker 1>places like Georgia and Texas where you have the regional

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<v Speaker 1>pronunciation of a place that is not the same as

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<v Speaker 1>the pronunciation of some other words. Pronunciation. Yeah, I think

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<v Speaker 1>we've talked before on the show about Ponsta Leone Street

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<v Speaker 1>around here. Yeah, great street, but yeah, you do not

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<v Speaker 1>call it Poste Leone. It's constantly in um Yeah, same

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<v Speaker 1>sort of thing. So I know I mispronounced that. I

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<v Speaker 1>apologize to to Texas. I do apologize anyway. His grandfather,

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<v Speaker 1>his grandfather's name was Lawrence Preston Pop guys pop in

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<v Speaker 1>a quotation box there so known as pop, and he

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<v Speaker 1>was he was a bit of a a go getter, uh,

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<v Speaker 1>someone who really kind of applied himself. He had worked

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<v Speaker 1>for DARPAH. He had helped develop space and missile defense technology.

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<v Speaker 1>Congress eventually appointed him as the manager of the Atomic

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<v Speaker 1>Energy Commissions Albuquerque Operations office, and he oversaw twit the

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<v Speaker 1>six thousand employees. Oh my goodness, gracious, so so so

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<v Speaker 1>so people in in Jeff's life had this kind of

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<v Speaker 1>drive and it definitely rubbed off on him. Yeah, and

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<v Speaker 1>his grandfather apparently just doated upon him. And uh that

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<v Speaker 1>he really encouraged Jeff in his love of things like

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<v Speaker 1>electronics and technology. Not a big surprise for someone who's

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<v Speaker 1>technically a rocket scientist type. Maybe not technically a rocket scientist,

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<v Speaker 1>but works field. Sometimes nerds like to talk about the

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<v Speaker 1>nerd things that they're excited about. No, that's not a

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<v Speaker 1>mark of a nerd. A passion for a subject and

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<v Speaker 1>to talk endlessly about it. I don't know anything about anyway.

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<v Speaker 1>Let me get on with Amazon. So Obasos his childhood

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<v Speaker 1>really he um, he started to build kits to help

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<v Speaker 1>him build electronics and various gadgets. He actually there was

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<v Speaker 1>a great story about how, uh he saw this toy

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<v Speaker 1>that was a mechanical electronic toy that was a box

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<v Speaker 1>that had mirrors in it, and it was called an

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<v Speaker 1>infinity cube and you would press a button and the

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<v Speaker 1>mirrors would align in such a way to give that

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<v Speaker 1>illusion of infinite. But the toy was twenty dollars. This

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<v Speaker 1>was in the mid seventies. Yeah, yeah, this would be yeah, yeah, right,

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<v Speaker 1>early seventies. Actually, um, maybe even no, it would have

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<v Speaker 1>to be early seventies. There's no way. It was when

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<v Speaker 1>he was four. But his his mother told him that

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<v Speaker 1>twenty dollars was too much to spend for a toy,

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<v Speaker 1>and he thought, oh, well, you know, that makes sense,

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<v Speaker 1>and he looked at around and he started to find parts,

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<v Speaker 1>and he figured out that buying all the parts would

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<v Speaker 1>be cheaper than buying the toys. So he bought the

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<v Speaker 1>parts and built one himself. Oh just yeah, like you do.

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<v Speaker 1>I did that all the time when I was a child,

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<v Speaker 1>and I just made my own toys where I made

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<v Speaker 1>tinker toys by bashing sticks together until they formed a pile. Anyway,

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<v Speaker 1>Bezos ended up being the the subject of part of

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<v Speaker 1>a book. The book was called turning on Bright Minds

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<v Speaker 1>of parent Looks at Gifted Education in Texas and uh

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<v Speaker 1>and it it kind of it talked about him, although

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<v Speaker 1>it changed his name for legal purposes exactly. Yeah, yeah,

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<v Speaker 1>as in minor as an underage, not as in let's

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<v Speaker 1>go get some coal out of that part of the ground. Um.

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<v Speaker 1>He he was featured in this book. What was funny

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<v Speaker 1>was that they talked to other teachers who who had

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<v Speaker 1>taught Bezos, and they had said that he was very intelligent,

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<v Speaker 1>he did very well in school, but he was not

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<v Speaker 1>particularly particularly gifted in leadership, which is wow. That got

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<v Speaker 1>to be He obviously developed those skills later on in

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<v Speaker 1>somewhere else. Yeah, apparently so well. Like I said, he

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<v Speaker 1>was fascinated by space in the space industry, and he

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<v Speaker 1>wanted very early on to kind of look into creating

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<v Speaker 1>sort of a privatized approach to the space industry because

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<v Speaker 1>having having it just in government hands meant that you

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<v Speaker 1>had a pretty narrow set of parameters you could work

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<v Speaker 1>within because you had to do everything according to government

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<v Speaker 1>approval and uh. And he also really felt that it

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<v Speaker 1>was important to develop lands in the event that Earth

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<v Speaker 1>could become the victim of some sort of interspatial collision,

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<v Speaker 1>so you know, like like a meteor media coming or

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<v Speaker 1>asteroid or comment or you know, death star. Yeah. Yeah,

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<v Speaker 1>he sat there and said, you know, we it doesn't

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<v Speaker 1>make sense for us to have all our eggs on

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<v Speaker 1>the Earth basket, we should spread our eggs around. That's

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<v Speaker 1>the other little planet bast that came out differently than

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<v Speaker 1>awkward in my head. But anyway, Yes, that's exactly what

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<v Speaker 1>he was thinking, was that we need to diversify. Yeah,

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<v Speaker 1>and and and the idea of a non government space

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<v Speaker 1>program at the time, I mean, if this was still

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<v Speaker 1>like like that was that was relatively radical. I mean,

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<v Speaker 1>obviously people talk about it all the time now that

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<v Speaker 1>the space Shuttle program has been shut down. But yeah, no,

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<v Speaker 1>this was this was pretty pretty crazy stuff, and he

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<v Speaker 1>was very much interested in it. Uh and and that

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<v Speaker 1>was an interest that didn't go away from with childhood. Well,

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<v Speaker 1>and like I said, we'll talk a little bit more

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<v Speaker 1>about that, probably in part two of our Amazon Focus,

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<v Speaker 1>because we're expecting that we're going to talk a lot

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<v Speaker 1>about this one. Yeah, it's a it's it's a company

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<v Speaker 1>that's not only large and not only interesting in its history,

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<v Speaker 1>but it does a lot of stuff, a lot of stuff.

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<v Speaker 1>It does not just chippy books, Nope, not anymore so. Anyway,

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<v Speaker 1>he then ended up going into high school. He co

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<v Speaker 1>founded a student summer camp called Dream Institute. And Dream

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<v Speaker 1>wasn't acronym that standard for directed reasoning methods, and I love, love,

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<v Speaker 1>love this because not only did they stress science curricula,

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<v Speaker 1>but also literature. Stranger in a Strange Land was required reading,

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<v Speaker 1>so was Doune, so was Lord of the Rings. So

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<v Speaker 1>you sit there and you think, and and there were other, uh,

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<v Speaker 1>actual books that that people would say fit in the

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<v Speaker 1>world of literature. I know some people would argue that

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<v Speaker 1>Dune and Lord of the Rings don't. I am not

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<v Speaker 1>one of those people. I think Dune and Lord of

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<v Speaker 1>the Rings have a real place in literature. But I

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<v Speaker 1>know some people look down in it because it's science

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<v Speaker 1>fiction and science fiction and but yeah, yeah, that's I've

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<v Speaker 1>I certainly had a poetry teacher in college who would

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<v Speaker 1>argue with you, but you're right. No, I had a

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<v Speaker 1>creative writing teacher who told me that in creative writing,

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<v Speaker 1>he actually came up to me and said, now, Jonathan,

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<v Speaker 1>I want you to write real fiction because my father

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<v Speaker 1>is a science fiction author. You know, my dad writes

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<v Speaker 1>science fiction. So oh, I mean at the same time,

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<v Speaker 1>you know, I had I had that one professor who

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<v Speaker 1>was very down on it. But I also had another

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<v Speaker 1>professor who assigned us those sort of books for required readings.

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<v Speaker 1>In both you know, at a medieval literature professor who

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<v Speaker 1>would quote Tolkien and was probably the probably probably the

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<v Speaker 1>biggest geek in the class. And boy he was great anyway,

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<v Speaker 1>all of that aside. He designed this curriculum along with

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<v Speaker 1>another student, and it was for fourth, fifth, and sixth graders.

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<v Speaker 1>So this is when he's when he's getting into like

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<v Speaker 1>he's looking into college at this point forming this and

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<v Speaker 1>and uh it was I think six hundred dollars to

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<v Speaker 1>get in, and I think they had fifteen students apply,

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<v Speaker 1>two of them being Bezos's siblings, but other than that, um,

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<v Speaker 1>you had other kids in there too, And it was

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<v Speaker 1>just it was interesting that it was taking this approach,

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<v Speaker 1>and they really stressed the fact that it was a

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<v Speaker 1>new approach that also incorporated classic learning material. So it

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<v Speaker 1>wasn't just you know, this space age form of learning.

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<v Speaker 1>They said, no, the classics are important too, And uh,

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<v Speaker 1>I found that particularly fascinating. It reminds me very much

0:13:02.679 --> 0:13:04.280
<v Speaker 1>of a program I went to when I was in

0:13:04.360 --> 0:13:07.080
<v Speaker 1>high school called the Governor's Honors Program that was very

0:13:07.160 --> 0:13:11.760
<v Speaker 1>much stressing about its stressed, uh, various forms of learning

0:13:11.800 --> 0:13:14.400
<v Speaker 1>in a very concentrated way. But you were with a

0:13:14.400 --> 0:13:16.520
<v Speaker 1>whole bunch of other people who are really really jazzed

0:13:16.559 --> 0:13:20.000
<v Speaker 1>about that. So it made learning entire renaissance kind of

0:13:20.040 --> 0:13:22.920
<v Speaker 1>concept of learning that says that both science and also

0:13:23.120 --> 0:13:25.839
<v Speaker 1>arts are kind of important. Yeah, so that was that

0:13:25.960 --> 0:13:29.520
<v Speaker 1>was an interesting approach. He then when he graduated high

0:13:29.559 --> 0:13:33.000
<v Speaker 1>school and then went to Princeton, uh, and his in

0:13:33.080 --> 0:13:36.280
<v Speaker 1>his senior year, Uh, he received well. Before I get

0:13:36.280 --> 0:13:38.240
<v Speaker 1>to his senior year, he actually at first thought about

0:13:38.559 --> 0:13:42.080
<v Speaker 1>majoring in theoretical physics right right, you were telling me

0:13:42.080 --> 0:13:45.360
<v Speaker 1>about this, but decided that that actually the other kids

0:13:45.360 --> 0:13:49.280
<v Speaker 1>in theoretical physics were better at theoretical physics than he was. Yeah,

0:13:49.280 --> 0:13:50.760
<v Speaker 1>and he didn't like that, and he didn't like that,

0:13:51.559 --> 0:13:53.240
<v Speaker 1>and it wasn't so it wasn't so much that he

0:13:53.280 --> 0:13:55.560
<v Speaker 1>didn't like that there were people who were better at

0:13:55.559 --> 0:13:57.600
<v Speaker 1>it than he was, sure, but he was just he

0:13:57.679 --> 0:14:00.720
<v Speaker 1>just realized that that was not his niche Yeah, exactly.

0:14:00.720 --> 0:14:04.120
<v Speaker 1>He was like, there are people whose brains are wired

0:14:04.240 --> 0:14:06.640
<v Speaker 1>in a different way than my brain is wired, and

0:14:06.679 --> 0:14:10.920
<v Speaker 1>these people are grasping these concepts easily. They are doing

0:14:10.960 --> 0:14:13.960
<v Speaker 1>really well in these classes. I'm struggling. Uh, it's a

0:14:14.000 --> 0:14:15.920
<v Speaker 1>lot more work for me. Maybe there's something else I

0:14:15.960 --> 0:14:18.480
<v Speaker 1>should look into, and so instead he went into computer

0:14:18.559 --> 0:14:21.720
<v Speaker 1>science instead of theoretical physics. By the way, both of

0:14:21.720 --> 0:14:25.360
<v Speaker 1>those fields way more complicated than anything I ever did

0:14:25.360 --> 0:14:28.320
<v Speaker 1>in college. So you know, right for for the record

0:14:28.360 --> 0:14:31.000
<v Speaker 1>that the two of us English majors, you were I was,

0:14:31.240 --> 0:14:34.400
<v Speaker 1>I was English. Yeah, yeah, the English major I wasn't.

0:14:34.440 --> 0:14:38.200
<v Speaker 1>Actually I wasn't English, and then converted into Southern United States. No,

0:14:38.360 --> 0:14:42.960
<v Speaker 1>that wasn't me. Uh. I was always anyway, very similar, y'all.

0:14:43.200 --> 0:14:47.240
<v Speaker 1>He uh then joined well he in his senior year,

0:14:47.280 --> 0:14:51.280
<v Speaker 1>he was invited to join various companies. Uh. He received

0:14:51.360 --> 0:14:55.800
<v Speaker 1>job offers from Intel, little company, there Bell Labs, another one,

0:14:56.440 --> 0:15:01.720
<v Speaker 1>Anderson Consulting. But he ended up instead accepting an offer

0:15:02.040 --> 0:15:05.280
<v Speaker 1>to join a startup company called fightel f I T

0:15:05.640 --> 0:15:08.760
<v Speaker 1>E L. And this was a company that was trying

0:15:08.760 --> 0:15:14.160
<v Speaker 1>to build a telecommunications network that was for trading companies

0:15:14.200 --> 0:15:18.120
<v Speaker 1>like like uh, like finance organizations, and the whole purpose

0:15:18.160 --> 0:15:23.160
<v Speaker 1>was just to settle cross border equity transitions. Exciting stuff.

0:15:23.560 --> 0:15:26.640
<v Speaker 1>It sounds thrilling, but it meant building a network. And

0:15:26.680 --> 0:15:29.240
<v Speaker 1>this is we're talking about the same time when when

0:15:29.760 --> 0:15:34.200
<v Speaker 1>our pannett is going strong, the Internet is is starting

0:15:34.320 --> 0:15:37.080
<v Speaker 1>to take form at this point. Yeah, pretty soon we're

0:15:37.080 --> 0:15:39.840
<v Speaker 1>gonna have the web there too. And uh, and so

0:15:40.200 --> 0:15:44.680
<v Speaker 1>he's definitely seeing that's where the exciting stuff is happening,

0:15:45.800 --> 0:15:50.360
<v Speaker 1>and in finances specifically, that's where he got his financial Yes,

0:15:51.960 --> 0:15:53.640
<v Speaker 1>he got pretty he got pretty good at that. And

0:15:53.960 --> 0:15:56.040
<v Speaker 1>he ended up working for fight Tell for a little

0:15:56.040 --> 0:15:58.480
<v Speaker 1>while and then left that for a company called Bankers Trust,

0:15:59.120 --> 0:16:01.400
<v Speaker 1>where he stayed for two years. And then he left

0:16:01.560 --> 0:16:04.800
<v Speaker 1>that company to join a hedge fund firm called D

0:16:05.040 --> 0:16:09.080
<v Speaker 1>E Shaw. Uh. And while he was at d E

0:16:09.280 --> 0:16:12.360
<v Speaker 1>Shaw he met a research associate by the name of

0:16:12.560 --> 0:16:17.280
<v Speaker 1>Mackenzie whom he became enamored of. This was after he

0:16:17.360 --> 0:16:21.000
<v Speaker 1>had had an unsuccessful attempt to analytically find the right

0:16:21.040 --> 0:16:25.080
<v Speaker 1>woman for him. Uh. He tried something that he called

0:16:25.840 --> 0:16:29.760
<v Speaker 1>woman flow, which to him meant finding using the the

0:16:29.920 --> 0:16:32.560
<v Speaker 1>analysis that you would use in finance to find a woman.

0:16:33.280 --> 0:16:35.960
<v Speaker 1>That sounds like the absolute worst idea I have heard

0:16:36.200 --> 0:16:38.960
<v Speaker 1>all day. Yeah, it did not work. It turns out

0:16:39.040 --> 0:16:42.360
<v Speaker 1>it was a failed experiment. I cannot I cannot even

0:16:42.440 --> 0:16:45.520
<v Speaker 1>imagine that. Yeah that um wow, and and and but

0:16:45.680 --> 0:16:48.840
<v Speaker 1>but decades before match dot com he was really ahead

0:16:48.840 --> 0:16:50.880
<v Speaker 1>of the curve, well more like more like five years

0:16:50.920 --> 0:16:53.400
<v Speaker 1>because at this point game into the nineties. But yeah,

0:16:53.520 --> 0:16:56.520
<v Speaker 1>but he he uh yeah, he ended up meeting Mackenzy

0:16:56.680 --> 0:16:59.520
<v Speaker 1>and the two of them ended up getting married in

0:16:59.680 --> 0:17:04.280
<v Speaker 1>nine teen. And uh. Then at the Shaw he was

0:17:04.359 --> 0:17:08.280
<v Speaker 1>put in charge of developing business opportunities for the thing

0:17:08.440 --> 0:17:13.119
<v Speaker 1>called the Internet. Internet. Yeah, and uh that's when he

0:17:13.200 --> 0:17:16.639
<v Speaker 1>started to think this might be the right place to

0:17:16.760 --> 0:17:19.399
<v Speaker 1>really focus on business because as he was looking into it,

0:17:19.480 --> 0:17:21.879
<v Speaker 1>he realized that there was a growth on the Internet,

0:17:22.080 --> 0:17:24.639
<v Speaker 1>a growth of users, I should say, not just some

0:17:24.920 --> 0:17:30.000
<v Speaker 1>weird growth that growth. This is that more and more

0:17:30.119 --> 0:17:33.720
<v Speaker 1>users were joining the Internet at an incredible rate, like

0:17:33.880 --> 0:17:37.840
<v Speaker 1>twenty three hundred percent increase from one year to the next.

0:17:38.359 --> 0:17:41.359
<v Speaker 1>And so with this kind of increase, there's huge amounts

0:17:41.359 --> 0:17:46.520
<v Speaker 1>of opportunity. So how could we take advantage of this

0:17:47.040 --> 0:17:50.119
<v Speaker 1>this fact? And it all depends on on the story

0:17:50.160 --> 0:17:53.119
<v Speaker 1>you read, But eventually he came up with the idea

0:17:53.280 --> 0:17:56.879
<v Speaker 1>of well, with the assets that are already in place

0:17:57.280 --> 0:18:00.800
<v Speaker 1>in the United States, the fact that there were really

0:18:01.080 --> 0:18:03.840
<v Speaker 1>big book distributors in the United States, and those were

0:18:04.320 --> 0:18:09.440
<v Speaker 1>Ingram and Baker and Taylor, these two enormous entities have

0:18:10.480 --> 0:18:16.640
<v Speaker 1>exhaustive databases of titles of books. So all the work

0:18:16.920 --> 0:18:20.040
<v Speaker 1>of organizing the books, of cataloging the books, it's all

0:18:20.119 --> 0:18:23.200
<v Speaker 1>been done. So all that really needs to happen is

0:18:23.280 --> 0:18:26.440
<v Speaker 1>there needs to be some sort of website where someone

0:18:26.520 --> 0:18:30.000
<v Speaker 1>who is interested in books could go look up any

0:18:30.160 --> 0:18:32.639
<v Speaker 1>book that's ever been published and find out if they

0:18:32.680 --> 0:18:35.560
<v Speaker 1>can buy it. And so at first he kind of

0:18:35.600 --> 0:18:37.520
<v Speaker 1>talked about this over at d E Show, but it

0:18:37.600 --> 0:18:40.400
<v Speaker 1>was clear that that wasn't going to really pan out there,

0:18:40.840 --> 0:18:43.960
<v Speaker 1>and so instead he made a big decision in his life,

0:18:44.440 --> 0:18:46.840
<v Speaker 1>and that was he was going to leave this company.

0:18:46.880 --> 0:18:51.840
<v Speaker 1>And he was the youngest executive and yeah, but he

0:18:52.800 --> 0:18:55.920
<v Speaker 1>met with the company's the head of the company, who

0:18:56.040 --> 0:18:59.200
<v Speaker 1>whom he was friends with, and he said, I'm gonna

0:18:59.520 --> 0:19:02.960
<v Speaker 1>I'm gonna believe and start my own company. And that's

0:19:02.960 --> 0:19:06.360
<v Speaker 1>exactly what the founder of the Shaw Shaw had done.

0:19:07.800 --> 0:19:10.040
<v Speaker 1>But he said, you know, you're you're going to be

0:19:10.160 --> 0:19:14.800
<v Speaker 1>leaving behind security and a debt, and you know you've

0:19:14.840 --> 0:19:17.960
<v Speaker 1>got guaranteed success in this company. And he said, I'm

0:19:18.000 --> 0:19:20.240
<v Speaker 1>still going to do it, and so, yeah, I mean,

0:19:20.520 --> 0:19:22.040
<v Speaker 1>it wasn't just talking about leaving. I mean, this was

0:19:22.080 --> 0:19:24.600
<v Speaker 1>a Wall Street Company. He was talking about moving across

0:19:24.640 --> 0:19:27.720
<v Speaker 1>the country. Yeah, yeah, he He and his wife ended

0:19:27.800 --> 0:19:32.080
<v Speaker 1>up taking a bit of a scenic tour of the

0:19:32.200 --> 0:19:35.840
<v Speaker 1>United States, driving all the way out to Seattle and

0:19:36.160 --> 0:19:39.119
<v Speaker 1>uh the the You might ask, well, why why did

0:19:39.200 --> 0:19:42.680
<v Speaker 1>they go to Seattle? Why was that the birthplace of Amazon?

0:19:42.840 --> 0:19:45.560
<v Speaker 1>Why all the places the United States? There are a

0:19:45.600 --> 0:19:48.920
<v Speaker 1>few reasons. One reason is that Seattle happens to be

0:19:49.000 --> 0:19:53.920
<v Speaker 1>close to one of Ingram's distribution facilities. Not Ingram's, of course,

0:19:54.000 --> 0:19:57.359
<v Speaker 1>that was one of those big contributors exactly. So by

0:19:57.440 --> 0:20:00.240
<v Speaker 1>being close to the distribution facility in make it a

0:20:00.320 --> 0:20:03.440
<v Speaker 1>lot easier to ship books out to customers. Convenient. Yeah.

0:20:03.640 --> 0:20:06.440
<v Speaker 1>Another reason is that the state of Washington, which, for

0:20:06.520 --> 0:20:08.480
<v Speaker 1>those of you who do not know, Seattle is a

0:20:08.520 --> 0:20:12.080
<v Speaker 1>city that is in the state of Washington. State of Washington,

0:20:12.240 --> 0:20:16.399
<v Speaker 1>in comparison to other states in the US, is fairly

0:20:16.640 --> 0:20:21.280
<v Speaker 1>sparsely populated. The reason why that's important is that, as

0:20:21.640 --> 0:20:25.159
<v Speaker 1>a business operating within the state of Washington, anyone who

0:20:25.280 --> 0:20:28.639
<v Speaker 1>purchased an item in the state of Washington would have

0:20:28.840 --> 0:20:32.600
<v Speaker 1>sales tax added to their purchase. The United States, this

0:20:32.760 --> 0:20:36.920
<v Speaker 1>is kind of complicated, guys, So Generally speaking, the way

0:20:36.960 --> 0:20:39.040
<v Speaker 1>the sales tax was working, at least at that point,

0:20:39.480 --> 0:20:42.359
<v Speaker 1>was that if you bought the you know, the sales

0:20:42.440 --> 0:20:44.959
<v Speaker 1>tax applied if you were within the same state as

0:20:45.040 --> 0:20:53.320
<v Speaker 1>the Yeah. Outside of that, uh, different rules applied. So essentially, Bezos,

0:20:53.440 --> 0:20:55.080
<v Speaker 1>this idea is that, Okay, I'm gonna be close to

0:20:55.119 --> 0:20:57.920
<v Speaker 1>the books and I won't have to add sales sales tax,

0:20:58.040 --> 0:21:01.040
<v Speaker 1>which is a complication. It's all other algorithm, right, and

0:21:01.160 --> 0:21:04.520
<v Speaker 1>it also ends up making customers less happy because I

0:21:04.600 --> 0:21:06.680
<v Speaker 1>have to spend more money to buy something. You know

0:21:06.720 --> 0:21:08.879
<v Speaker 1>that you quoted a price, and then sales taxes put

0:21:08.920 --> 0:21:10.640
<v Speaker 1>on top of it, and you know, it's a whole

0:21:10.680 --> 0:21:17.920
<v Speaker 1>dollar more. Yeah I wanted to eat today, Yeah, yeah,

0:21:17.960 --> 0:21:21.760
<v Speaker 1>I had. I had days like that. I had that

0:21:21.920 --> 0:21:25.240
<v Speaker 1>five centerraman. Why can't I afford you today? Oh yeah,

0:21:25.240 --> 0:21:28.120
<v Speaker 1>I guess I'll just be licking the this this piece

0:21:28.160 --> 0:21:31.320
<v Speaker 1>of plastic that once held American cheese. I guess it's

0:21:31.359 --> 0:21:34.920
<v Speaker 1>free pizza in the square again. I'll sign up for

0:21:34.920 --> 0:21:38.959
<v Speaker 1>another credit card. Good days. Um. Anyway, So these were

0:21:39.000 --> 0:21:41.880
<v Speaker 1>the reasons why he had decided to move to Seattle,

0:21:42.680 --> 0:21:45.600
<v Speaker 1>and on the way there he actually worked on a

0:21:45.680 --> 0:21:49.280
<v Speaker 1>business plan for this company, and like like on his

0:21:49.400 --> 0:21:52.119
<v Speaker 1>laptop in the passenger seat while his wife was driving,

0:21:52.320 --> 0:21:55.199
<v Speaker 1>kind of worked on yes, exactly, like like look over there,

0:21:55.280 --> 0:21:58.879
<v Speaker 1>Mount Rushmore, can't talk working on business plan. Um. And

0:21:59.040 --> 0:22:03.040
<v Speaker 1>he ended up stopping off in California before heading up

0:22:03.080 --> 0:22:08.119
<v Speaker 1>to Seattle, and there he ended up recruiting his first employee,

0:22:08.680 --> 0:22:13.000
<v Speaker 1>Shell Cappen, who was employee number one at Amazon, and

0:22:13.480 --> 0:22:15.240
<v Speaker 1>that was he was a programmer. So this is a

0:22:15.280 --> 0:22:18.800
<v Speaker 1>guy who's going to help build the actual software to

0:22:18.920 --> 0:22:21.600
<v Speaker 1>make the sight run right exactly. So, because you know,

0:22:21.720 --> 0:22:23.960
<v Speaker 1>Amazon is more than just a website. You've got you've

0:22:23.960 --> 0:22:27.000
<v Speaker 1>got the website part, which is the forward facing part

0:22:27.040 --> 0:22:28.840
<v Speaker 1>of the company, that's the part of the customer sees.

0:22:30.080 --> 0:22:32.280
<v Speaker 1>So so you and I we think of Amazon as

0:22:32.280 --> 0:22:34.840
<v Speaker 1>a website. There's a lot of stuff that has to

0:22:34.920 --> 0:22:37.960
<v Speaker 1>happen in the background for the for the actual business

0:22:38.440 --> 0:22:43.880
<v Speaker 1>amounts of infrastructure, of of of database management and yeah,

0:22:44.040 --> 0:22:49.040
<v Speaker 1>it's credit card systems, right. So so he had to

0:22:49.080 --> 0:22:54.240
<v Speaker 1>get someone who was a strong programmer, and Shell ended

0:22:54.320 --> 0:22:57.520
<v Speaker 1>up being his first recruit. And uh and according to

0:22:57.600 --> 0:23:00.040
<v Speaker 1>the interviews I read, it sounds like he must have

0:23:00.160 --> 0:23:04.480
<v Speaker 1>been incredibly persuasive because Shell came across as something of

0:23:05.760 --> 0:23:08.680
<v Speaker 1>glass is half empty kind of guy. To be fair,

0:23:08.760 --> 0:23:11.600
<v Speaker 1>he had worked for several companies that did not go anywhere,

0:23:11.840 --> 0:23:14.680
<v Speaker 1>so here he kind of expected it to be another

0:23:14.760 --> 0:23:17.280
<v Speaker 1>one of those. And according to one interview I read

0:23:17.320 --> 0:23:20.040
<v Speaker 1>with Bezos, Bezos was said, hey, I needed that guy

0:23:20.119 --> 0:23:22.640
<v Speaker 1>because he was the one who's like, Okay, no, that's

0:23:22.680 --> 0:23:24.600
<v Speaker 1>not gonna work. Let's try it this way. I already

0:23:24.640 --> 0:23:26.240
<v Speaker 1>know that's not gonna work because I did it before

0:23:26.280 --> 0:23:29.120
<v Speaker 1>and it didn't work. So you know, at a certain point,

0:23:29.160 --> 0:23:30.800
<v Speaker 1>that's a that's a very important thing. And it started

0:23:30.880 --> 0:23:33.600
<v Speaker 1>start up yep. And then they also ended up hiring

0:23:33.680 --> 0:23:37.840
<v Speaker 1>a or at least contracting a guy named Paul Barton Davis,

0:23:38.359 --> 0:23:40.960
<v Speaker 1>and they built the first version of Amazon dot com.

0:23:41.480 --> 0:23:44.520
<v Speaker 1>And of course this is a story about a company

0:23:44.640 --> 0:23:48.400
<v Speaker 1>that has its roots and technology. That means the very

0:23:48.560 --> 0:23:51.520
<v Speaker 1>first version of Amazon dot Com was built in a

0:23:51.600 --> 0:23:56.359
<v Speaker 1>garage because like, like all good bands have started on

0:23:56.440 --> 0:23:58.479
<v Speaker 1>the West Coast, I mean, there's so many other companies

0:23:58.480 --> 0:24:00.720
<v Speaker 1>we could talk about that had you know that that's

0:24:00.760 --> 0:24:04.400
<v Speaker 1>starting a garage, like Apple and Microsoft are both Google

0:24:04.520 --> 0:24:08.080
<v Speaker 1>had its first servers in a garage. I mean once

0:24:08.160 --> 0:24:11.600
<v Speaker 1>you got outside of the Granted, they had servers in

0:24:11.800 --> 0:24:14.480
<v Speaker 1>in college, but then once it became its own thing,

0:24:15.080 --> 0:24:18.000
<v Speaker 1>the servers lived in a garage. So garages play a

0:24:18.080 --> 0:24:23.640
<v Speaker 1>big important role in technology. Oddly enough, they almost never

0:24:23.840 --> 0:24:27.760
<v Speaker 1>house a car, but they are still very important. Uh.

0:24:27.880 --> 0:24:31.600
<v Speaker 1>And then Bezos and his his other employees, they ended

0:24:31.680 --> 0:24:34.680
<v Speaker 1>up meeting with a bunch of angel investors. Uh. And

0:24:34.800 --> 0:24:38.000
<v Speaker 1>angel investors are not these guys in business suits and

0:24:38.040 --> 0:24:41.040
<v Speaker 1>big fluffy white wings. Um, they are people who are

0:24:41.480 --> 0:24:45.200
<v Speaker 1>vampires with a heart of gold. Neither of those things. Well,

0:24:45.880 --> 0:24:48.240
<v Speaker 1>I guess it depends on again, upon whom you ask.

0:24:48.320 --> 0:24:52.720
<v Speaker 1>But these are these are folks who end up investing

0:24:52.960 --> 0:24:57.119
<v Speaker 1>in often risky ventures with the hope that this investment

0:24:57.200 --> 0:24:59.080
<v Speaker 1>is going to pay off in the long run. Uh.

0:24:59.200 --> 0:25:02.399
<v Speaker 1>He met with about fifteen of them, and together they

0:25:02.520 --> 0:25:07.160
<v Speaker 1>invested about one million dollars of seed capital in Amazon.

0:25:07.480 --> 0:25:09.479
<v Speaker 1>One of those fellows was a guy by the name

0:25:09.520 --> 0:25:14.320
<v Speaker 1>of Tom Ahlberg, and he was the first board member

0:25:14.480 --> 0:25:19.159
<v Speaker 1>of Amazon. And so with that million dollars invested, the

0:25:19.720 --> 0:25:25.080
<v Speaker 1>company of Amazon incorporates and they incorporate in July nineteen.

0:25:26.520 --> 0:25:28.760
<v Speaker 1>And there's a lot more to say, but before we

0:25:28.880 --> 0:25:31.040
<v Speaker 1>get there, I think it's important we take just a

0:25:31.160 --> 0:25:34.760
<v Speaker 1>quick break to talk about our sponsor, and now back

0:25:34.800 --> 0:25:37.680
<v Speaker 1>to the show. So the company has incorporated in nineteen

0:25:37.800 --> 0:25:44.400
<v Speaker 1>ninety four. A year later, July, Amazon dot Com officially

0:25:44.640 --> 0:25:48.560
<v Speaker 1>launches and they sell their first book. Do you happen

0:25:48.600 --> 0:25:50.520
<v Speaker 1>to know what that was? I do happen to know

0:25:50.640 --> 0:25:54.560
<v Speaker 1>what that was? Hit me with your knowledge? It comes um.

0:25:54.760 --> 0:25:58.760
<v Speaker 1>It is the fluid concepts and creative analogies, computer models

0:25:58.800 --> 0:26:03.560
<v Speaker 1>of the fundamental mechanism, the thought a real page turner. Actually,

0:26:03.600 --> 0:26:06.040
<v Speaker 1>it actually sounds pretty cool to me, but then I

0:26:06.320 --> 0:26:08.280
<v Speaker 1>think it's probably also way over my head. But yes,

0:26:08.359 --> 0:26:11.240
<v Speaker 1>that was the first title purchased. And uh, of course,

0:26:11.359 --> 0:26:13.800
<v Speaker 1>because you have Bezos there and he's kind of a

0:26:13.880 --> 0:26:16.280
<v Speaker 1>nerdy engineer type, and you've got these other guys there

0:26:16.320 --> 0:26:19.879
<v Speaker 1>who I'm guessing also shared some of that interest. They

0:26:19.960 --> 0:26:22.800
<v Speaker 1>might they might have been. They decided, did you hear

0:26:22.840 --> 0:26:25.879
<v Speaker 1>about what they rigged up to their computer? So they

0:26:26.000 --> 0:26:28.280
<v Speaker 1>rigged up a bell and the idea was that the

0:26:28.320 --> 0:26:31.600
<v Speaker 1>bell would ring every time they made a sale, so

0:26:31.840 --> 0:26:34.719
<v Speaker 1>you know, sale bing. And And I don't know if

0:26:34.760 --> 0:26:37.080
<v Speaker 1>any of you guys out there in podcast land have

0:26:37.200 --> 0:26:39.680
<v Speaker 1>ever worked for a company that kind of did something

0:26:39.760 --> 0:26:41.720
<v Speaker 1>like this. I used to work for a company that

0:26:41.760 --> 0:26:44.440
<v Speaker 1>would occasionally do one of those things where you'd land

0:26:44.480 --> 0:26:47.400
<v Speaker 1>a big deal and then everyone starts yea and applauding

0:26:47.600 --> 0:26:49.560
<v Speaker 1>and running around, and it felt like I was in

0:26:49.600 --> 0:26:51.440
<v Speaker 1>a pep rally and I wanted to be out of

0:26:51.480 --> 0:26:54.800
<v Speaker 1>there so badly. Yeah. I essentially never want anything on

0:26:54.880 --> 0:26:57.520
<v Speaker 1>the internet to make noise or or a computer. I

0:26:58.040 --> 0:27:02.359
<v Speaker 1>want complete silence. Were writers, We don't, we don't like

0:27:02.720 --> 0:27:05.679
<v Speaker 1>we don't like that. But anyway, so it turns out

0:27:05.720 --> 0:27:08.800
<v Speaker 1>they didn't like it either, well, mostly because it became

0:27:08.840 --> 0:27:10.920
<v Speaker 1>a problem because the site ended up getting a lot

0:27:11.200 --> 0:27:14.640
<v Speaker 1>more popular than they expected, a lot faster than they expected,

0:27:14.960 --> 0:27:17.760
<v Speaker 1>and so uh, within two weeks they had dismantled it

0:27:17.840 --> 0:27:20.520
<v Speaker 1>because it was driving everyone bonkers. Yeah. Yeah. Within within

0:27:20.600 --> 0:27:23.159
<v Speaker 1>their first month, they had shipped books to all fifty

0:27:23.240 --> 0:27:26.560
<v Speaker 1>states and forty five other countries, which was a big

0:27:26.600 --> 0:27:29.240
<v Speaker 1>surprise to them. They were not they didn't really think

0:27:29.280 --> 0:27:33.040
<v Speaker 1>that they were going to get international business that quickly.

0:27:33.600 --> 0:27:36.200
<v Speaker 1>And by the end of September, so remember they launched

0:27:36.240 --> 0:27:39.399
<v Speaker 1>in July. By the end of September, the revenues were

0:27:39.400 --> 0:27:43.320
<v Speaker 1>about twenty thousand dollars per week. Uh, and by the

0:27:43.480 --> 0:27:48.200
<v Speaker 1>end of nineteen itself, they made five hundred ten thousand

0:27:48.320 --> 0:27:51.520
<v Speaker 1>dollars in sales. Now, that sounds like a pretty good

0:27:52.160 --> 0:27:54.879
<v Speaker 1>first run, especially you know, you figured they started seven

0:27:54.960 --> 0:27:57.520
<v Speaker 1>months into the year, they didn't have a full year

0:27:58.280 --> 0:28:01.920
<v Speaker 1>to make. To make a half million in sales, not bad. However,

0:28:02.560 --> 0:28:05.240
<v Speaker 1>keep in mind that Amazon dot Com is the kind

0:28:05.280 --> 0:28:09.080
<v Speaker 1>of operation that, uh, that that costs a lot of

0:28:09.160 --> 0:28:11.280
<v Speaker 1>money to run. And I mean they were already a

0:28:11.320 --> 0:28:13.520
<v Speaker 1>little bit in the in the red technically from from

0:28:13.520 --> 0:28:16.159
<v Speaker 1>all of that startup money. So you know, you've got

0:28:16.200 --> 0:28:17.560
<v Speaker 1>money that you're going to have to pay back in

0:28:17.640 --> 0:28:19.840
<v Speaker 1>some way. Of course, most of those guys essentially what

0:28:20.080 --> 0:28:22.760
<v Speaker 1>what happens is they own shares in the company. But

0:28:23.240 --> 0:28:25.639
<v Speaker 1>but yeah, you still have you still you know, they

0:28:25.680 --> 0:28:28.959
<v Speaker 1>still expect a return on their investment. So you've got

0:28:29.040 --> 0:28:31.640
<v Speaker 1>you've got a lot of obligations to make. So, uh,

0:28:32.160 --> 0:28:36.480
<v Speaker 1>it'll be a while before years before Amazon. But yeah,

0:28:36.480 --> 0:28:39.640
<v Speaker 1>in fact, if you're waiting to hear that information in

0:28:39.720 --> 0:28:42.360
<v Speaker 1>part one, I'm just gonna go ahead and burst your bubble.

0:28:43.400 --> 0:28:47.080
<v Speaker 1>Part two, Well, it won't be until we're into part

0:28:47.120 --> 0:28:50.160
<v Speaker 1>two before we get to Amazon becoming a profitable company.

0:28:50.680 --> 0:28:52.760
<v Speaker 1>But but actually that's parts of the amazing part of it,

0:28:52.960 --> 0:28:55.000
<v Speaker 1>which is incredible because it's yeah, if it, if it

0:28:55.120 --> 0:29:01.040
<v Speaker 1>incorporates ship and it is until after the year two thousand,

0:29:01.240 --> 0:29:05.760
<v Speaker 1>that before their before they're profitable. Yeah. And to to

0:29:05.880 --> 0:29:09.440
<v Speaker 1>express how amazing this is to someone like myself, I

0:29:09.520 --> 0:29:12.840
<v Speaker 1>look at companies now that generally speaking, you know, they

0:29:12.960 --> 0:29:15.440
<v Speaker 1>launch and within a couple of years, if things are

0:29:15.600 --> 0:29:18.800
<v Speaker 1>still kind of rocky, people tend to pull support, and

0:29:19.160 --> 0:29:23.280
<v Speaker 1>they don't they fall apart. So seeing a company that

0:29:23.480 --> 0:29:26.360
<v Speaker 1>was this ambitious, this large, I mean they were making

0:29:26.440 --> 0:29:28.280
<v Speaker 1>lots of sales, they were making a lot of money,

0:29:28.360 --> 0:29:33.240
<v Speaker 1>but their their costs outweighed their revenue. So it sounds

0:29:33.280 --> 0:29:37.600
<v Speaker 1>like it sounds like um businesses personal attitude about business

0:29:37.760 --> 0:29:40.760
<v Speaker 1>was a huge contributor to that. That he has always

0:29:40.760 --> 0:29:44.280
<v Speaker 1>been extremely focused on the long run and on no, no, no,

0:29:44.480 --> 0:29:46.360
<v Speaker 1>if we if we create the service, if we make

0:29:46.440 --> 0:29:49.920
<v Speaker 1>it just just kick butt, then people you know, it's

0:29:50.000 --> 0:29:52.280
<v Speaker 1>if if you build it, they will come kind of exactly.

0:29:52.720 --> 0:29:55.880
<v Speaker 1>And what was amazing was not just that Bezos really

0:29:56.040 --> 0:29:58.760
<v Speaker 1>believe this, but he was able to convince other people

0:29:59.440 --> 0:30:02.760
<v Speaker 1>exactly because without that without convincing other people, you don't

0:30:02.800 --> 0:30:06.760
<v Speaker 1>move forward. Uh. Speaking of moving forward, in nineties six,

0:30:07.560 --> 0:30:10.680
<v Speaker 1>a few things happened in Amazon. They launched the Amazon

0:30:10.800 --> 0:30:14.840
<v Speaker 1>dot Com Associates program, uh and the which was an

0:30:14.840 --> 0:30:18.480
<v Speaker 1>affiliate marketing program. So associates probably Amazon has done a

0:30:18.520 --> 0:30:20.760
<v Speaker 1>lot of stuff in order to kind of, uh, not

0:30:21.000 --> 0:30:24.480
<v Speaker 1>just get its name out there, but to reward people

0:30:24.880 --> 0:30:27.959
<v Speaker 1>people for helping them, right exactly. So the Associates program

0:30:28.080 --> 0:30:30.320
<v Speaker 1>was a program that will let let you put in

0:30:30.520 --> 0:30:34.920
<v Speaker 1>links in your web page to earn commissions through any

0:30:34.960 --> 0:30:37.120
<v Speaker 1>click through sales that happen and any time that a

0:30:37.160 --> 0:30:39.120
<v Speaker 1>friend clicks the link and then buy something, you get

0:30:39.200 --> 0:30:41.640
<v Speaker 1>you know, yeah, like a like up to ten percent

0:30:41.920 --> 0:30:44.560
<v Speaker 1>of whatever the value was of the sales. So so,

0:30:44.760 --> 0:30:47.560
<v Speaker 1>for instance, if you were here's a good example. Uh.

0:30:48.200 --> 0:30:51.040
<v Speaker 1>And I mean, there's no direct affiliation between my podcast

0:30:51.080 --> 0:30:53.400
<v Speaker 1>and this website. I just want to make that clear.

0:30:53.480 --> 0:30:56.200
<v Speaker 1>But chud dot com, which I've talked about many times,

0:30:56.240 --> 0:30:58.200
<v Speaker 1>I'd like to use that example because I like the website,

0:30:58.560 --> 0:31:02.800
<v Speaker 1>but it's all about movie news. And they had they

0:31:02.840 --> 0:31:06.080
<v Speaker 1>were part of this affiliate program where uh, you know,

0:31:06.120 --> 0:31:08.400
<v Speaker 1>they talked a lot about different movies, especially like when

0:31:08.440 --> 0:31:10.600
<v Speaker 1>movies would come out on DVD and so they would

0:31:10.600 --> 0:31:13.120
<v Speaker 1>do a review, which meant that you could click through

0:31:13.240 --> 0:31:16.320
<v Speaker 1>and actually buy the movie that you know you're h

0:31:16.320 --> 0:31:17.800
<v Speaker 1>You could just buy it with one you know, go

0:31:17.960 --> 0:31:20.280
<v Speaker 1>through to Amazon buy it there, and it meant that

0:31:20.360 --> 0:31:23.600
<v Speaker 1>you were not only getting to participate in the film

0:31:23.680 --> 0:31:26.080
<v Speaker 1>that was being discussed, but you were also supporting the

0:31:26.160 --> 0:31:29.760
<v Speaker 1>website that you loved, because Chud would get a little

0:31:29.800 --> 0:31:32.120
<v Speaker 1>bit of money every time someone would do that. So

0:31:32.240 --> 0:31:34.200
<v Speaker 1>that's an example of that, and that's just the first

0:31:34.280 --> 0:31:36.640
<v Speaker 1>of many examples of how Amazon started to partner with

0:31:36.840 --> 0:31:43.000
<v Speaker 1>other people, entities, organizations, UM and UH. You know. The

0:31:43.040 --> 0:31:45.960
<v Speaker 1>way it worked was essentially you would receive monthly payments

0:31:46.040 --> 0:31:49.880
<v Speaker 1>based upon the orders that came through from your center site.

0:31:50.480 --> 0:31:52.880
<v Speaker 1>So I think what would happen is like someone would

0:31:52.960 --> 0:31:55.360
<v Speaker 1>order something from a link that was on your site

0:31:55.960 --> 0:31:59.560
<v Speaker 1>thirty days after they had ordered that. UM, at the

0:31:59.640 --> 0:32:01.640
<v Speaker 1>end of that month, another thirty days. That's when you

0:32:01.680 --> 0:32:04.720
<v Speaker 1>would get the checks in, so you could easily get

0:32:04.760 --> 0:32:07.920
<v Speaker 1>an idea of how how persuasive you were based upon

0:32:07.960 --> 0:32:10.760
<v Speaker 1>the size of the check. Here's a check for a

0:32:10.840 --> 0:32:15.240
<v Speaker 1>dollar twenty five. It's time to go to Taco pell

0:32:16.000 --> 0:32:19.480
<v Speaker 1>um um. And then in nineties seven, Amazon made a

0:32:19.520 --> 0:32:22.800
<v Speaker 1>big move. It went public. Yep, they held their initial

0:32:22.920 --> 0:32:25.960
<v Speaker 1>public offering and uh and this was big news. They

0:32:27.120 --> 0:32:30.640
<v Speaker 1>entered NASDAC. That's the the exchange that you can find

0:32:30.680 --> 0:32:36.040
<v Speaker 1>Amazon on, and it was it was. It was interesting

0:32:36.080 --> 0:32:40.160
<v Speaker 1>because originally analysts predicted that the stock price would be

0:32:40.240 --> 0:32:44.800
<v Speaker 1>between twelve and fourteen dollars, but then the day before,

0:32:45.280 --> 0:32:48.840
<v Speaker 1>the day before the I p O, they adjusted that.

0:32:49.120 --> 0:32:51.320
<v Speaker 1>First they adjusted it to say, okay, no, it's gonna

0:32:51.360 --> 0:32:54.640
<v Speaker 1>be fourteen to sixteen dollars. Then they adjusted it again

0:32:54.720 --> 0:32:59.280
<v Speaker 1>and okay, no, it's gonna bears eighteen dollars. We're pretty

0:32:59.320 --> 0:33:02.520
<v Speaker 1>sure that's what's going to open at. So much anticipation

0:33:02.600 --> 0:33:06.160
<v Speaker 1>had built up that when it went uh uh when

0:33:06.240 --> 0:33:09.560
<v Speaker 1>when When the market actually opened, the opening price was

0:33:10.000 --> 0:33:13.880
<v Speaker 1>twenty nine dollars and twenty five cents per year. Uh. Yeah.

0:33:13.920 --> 0:33:16.560
<v Speaker 1>It hit a high of thirty dollars that day, and

0:33:16.800 --> 0:33:19.200
<v Speaker 1>it closed out the day at twenty three dollars and

0:33:19.240 --> 0:33:22.200
<v Speaker 1>fifty cents. So it was definitely one of those anticipation

0:33:22.280 --> 0:33:27.960
<v Speaker 1>things where spring back, this happens, but not nonetheless way

0:33:28.120 --> 0:33:30.920
<v Speaker 1>over what it was originally, right, even at eighteen dollars.

0:33:31.000 --> 0:33:33.520
<v Speaker 1>Yet when it ends at twenty three dollars fifty cents,

0:33:33.600 --> 0:33:36.120
<v Speaker 1>that was a great story. And they raised about in

0:33:36.200 --> 0:33:41.520
<v Speaker 1>that first day, they raised about fifty four million dollars. Uh. Meanwhile,

0:33:42.200 --> 0:33:44.960
<v Speaker 1>at this time in Amazon's history, they had a deficit

0:33:45.080 --> 0:33:48.920
<v Speaker 1>of nine million dollars, even despite the fact by the

0:33:49.000 --> 0:33:50.880
<v Speaker 1>end of the year they had made a hundred and

0:33:51.120 --> 0:33:54.920
<v Speaker 1>forty seven point eight million sales. Yeah. See, the problem

0:33:55.000 --> 0:33:59.440
<v Speaker 1>was that again, their their costs were greater than the revenue. Uh.

0:33:59.600 --> 0:34:03.560
<v Speaker 1>They never are once had a profitable quarter that year. Uh,

0:34:03.880 --> 0:34:06.280
<v Speaker 1>it was every single quarter. They were operating at a loss.

0:34:06.520 --> 0:34:09.000
<v Speaker 1>But they were making more and more money each time. Yea.

0:34:09.080 --> 0:34:10.959
<v Speaker 1>And they were also I mean they opened a second

0:34:11.000 --> 0:34:13.560
<v Speaker 1>distribution center on the east coast of the United States

0:34:13.600 --> 0:34:16.080
<v Speaker 1>in Delaware. Do you know why in Delaware? I do

0:34:16.160 --> 0:34:19.239
<v Speaker 1>not know why Delaware. So anyone who's traveled in the

0:34:19.320 --> 0:34:23.319
<v Speaker 1>Northeast will understand this, because everyone who lives anywhere close

0:34:23.360 --> 0:34:26.360
<v Speaker 1>to Delaware goes to Delaware to do their shopping. Delaware

0:34:26.400 --> 0:34:30.160
<v Speaker 1>does not have a state sales tak one of those places. Yeah. Yeah,

0:34:30.800 --> 0:34:34.839
<v Speaker 1>my wife is from Philadelphia, so whenever we do any

0:34:35.000 --> 0:34:38.200
<v Speaker 1>sort of shopping in the Northeast, we take little road

0:34:38.239 --> 0:34:41.640
<v Speaker 1>trip to Delaware. Uh. This is not by my choice

0:34:42.880 --> 0:34:47.000
<v Speaker 1>because I much preferred convenience over saving a buck twenty

0:34:47.080 --> 0:34:51.880
<v Speaker 1>five honey, I'll pay you back, I'll go out, and

0:34:51.920 --> 0:34:54.040
<v Speaker 1>I'll work an extra podcast if you need me to.

0:34:54.200 --> 0:34:57.759
<v Speaker 1>I don't want to go to Delaware. By the way,

0:34:57.840 --> 0:34:59.719
<v Speaker 1>Delaware is lovely. I just don't want to go on

0:34:59.800 --> 0:35:04.480
<v Speaker 1>the I'm sure the drive is gorgeous. Taking the mud

0:35:05.600 --> 0:35:07.560
<v Speaker 1>if you can go like a mile down the street

0:35:07.719 --> 0:35:11.319
<v Speaker 1>versus a state over. But my Ohio just came out

0:35:11.360 --> 0:35:13.359
<v Speaker 1>by by referring to as a stick in the mud.

0:35:13.440 --> 0:35:16.560
<v Speaker 1>That was really that's okay. I would hate to think

0:35:16.600 --> 0:35:20.279
<v Speaker 1>of what the southern version of that would be. I

0:35:20.320 --> 0:35:22.080
<v Speaker 1>wouldn't even be abill tell you, because I'm a nice person.

0:35:22.120 --> 0:35:25.000
<v Speaker 1>I don't call people things like that anyway. So also,

0:35:26.200 --> 0:35:30.719
<v Speaker 1>they became the first online retailer to to one million customers,

0:35:32.000 --> 0:35:34.120
<v Speaker 1>and uh, and you know this, this is kind of

0:35:34.200 --> 0:35:36.320
<v Speaker 1>interesting to you. You sit there and think about the

0:35:36.520 --> 0:35:40.960
<v Speaker 1>fact that Bezos kind of had this vision of totally

0:35:41.080 --> 0:35:45.479
<v Speaker 1>revolutionizing the way people do shopping, and and at first

0:35:45.600 --> 0:35:48.440
<v Speaker 1>you might think, well, that's just ridiculous, But then It

0:35:48.600 --> 0:35:53.880
<v Speaker 1>really wasn't that long ago that we had before before

0:35:53.960 --> 0:35:57.399
<v Speaker 1>the era of department stores. So the department store era

0:35:57.680 --> 0:36:00.799
<v Speaker 1>totally revolutionized the way people did shopping. Yeah, it's I mean,

0:36:00.880 --> 0:36:02.880
<v Speaker 1>you know it's there. There's more than one thing that

0:36:03.000 --> 0:36:04.840
<v Speaker 1>you sell here. You sell different types of things. I

0:36:04.880 --> 0:36:07.000
<v Speaker 1>can go to a different department and get clothing, and

0:36:07.080 --> 0:36:09.759
<v Speaker 1>then another one and get some housewares, and it's it's

0:36:09.960 --> 0:36:13.320
<v Speaker 1>it's not a general store where your selection is limited

0:36:13.400 --> 0:36:15.800
<v Speaker 1>by the actual tiny space or if you want to

0:36:15.840 --> 0:36:18.520
<v Speaker 1>go back even further. Uh, you know, you're talking about

0:36:18.560 --> 0:36:21.040
<v Speaker 1>buying things directly from the people who made them, or

0:36:21.239 --> 0:36:24.600
<v Speaker 1>from a traveling salesman, as is depicted in the documentary

0:36:24.880 --> 0:36:30.879
<v Speaker 1>music Man Um The But yeah, the uh, this wasn't

0:36:30.920 --> 0:36:34.000
<v Speaker 1>really that unusual to say we could completely revolutionized Lawrence.

0:36:34.080 --> 0:36:37.160
<v Speaker 1>Just it was just here, I was gonna be okay,

0:36:37.239 --> 0:36:40.200
<v Speaker 1>but I was like, no, it's the slow disapproval shake

0:36:40.280 --> 0:36:42.840
<v Speaker 1>of the head for the music Man reference, and I

0:36:42.920 --> 0:36:44.880
<v Speaker 1>could not make it through the sentence. But no, the

0:36:45.920 --> 0:36:48.080
<v Speaker 1>you know, it really wasn't that big of a stretch.

0:36:48.640 --> 0:36:51.760
<v Speaker 1>It just was hard to see at the time because

0:36:52.400 --> 0:36:54.040
<v Speaker 1>what was so new. Yeah, it was so new and

0:36:54.120 --> 0:36:57.160
<v Speaker 1>not that many people. I mean, I mean, goodness, my gracious,

0:36:57.200 --> 0:36:59.080
<v Speaker 1>that was still you know, people were still on geo cit.

0:37:01.040 --> 0:37:02.799
<v Speaker 1>Let's not talk about it like it was that long ago,

0:37:02.880 --> 0:37:06.080
<v Speaker 1>because I was well out of college and married by then,

0:37:06.200 --> 0:37:09.600
<v Speaker 1>so I was in high school. Shut up anyway. So

0:37:10.719 --> 0:37:14.640
<v Speaker 1>so so anyway, ninety seven comes to an end. That

0:37:14.760 --> 0:37:18.960
<v Speaker 1>was a big, big year for Amazon. And talk about

0:37:19.000 --> 0:37:24.960
<v Speaker 1>a big year. They hit a high of three hundred

0:37:25.040 --> 0:37:30.320
<v Speaker 1>and sixty one dollars per share um and uh and

0:37:30.440 --> 0:37:33.560
<v Speaker 1>really in I'm not I'm gonna go back to nine

0:37:33.800 --> 0:37:36.480
<v Speaker 1>in a second. They ended up splitting the stock a

0:37:36.560 --> 0:37:38.759
<v Speaker 1>couple of times. Now, on a stock split, what you're

0:37:38.760 --> 0:37:41.520
<v Speaker 1>doing is, you know, you're taking the amount stock you have,

0:37:41.719 --> 0:37:44.800
<v Speaker 1>you increased the number of stocks based upon that, and

0:37:44.920 --> 0:37:49.399
<v Speaker 1>you then reduce the uh, the the value of each

0:37:49.440 --> 0:37:52.320
<v Speaker 1>individual stock, so that the value of the company remains

0:37:52.360 --> 0:37:55.480
<v Speaker 1>the same, but you can sell to more people, right right,

0:37:55.600 --> 0:37:58.640
<v Speaker 1>So suddenly you have twice as much stock. It's worth

0:37:58.760 --> 0:38:01.400
<v Speaker 1>the same amount collectively what you had before. But now

0:38:01.480 --> 0:38:03.759
<v Speaker 1>if you wanted to sell half of it off, you

0:38:03.800 --> 0:38:07.719
<v Speaker 1>would still have a sizeable amount um. And so they

0:38:07.800 --> 0:38:09.600
<v Speaker 1>did that a couple of times, and they did it

0:38:09.640 --> 0:38:12.719
<v Speaker 1>in a three to one split, which reduced the the

0:38:13.880 --> 0:38:18.120
<v Speaker 1>the price to just over a hundred dollars per share. Uh,

0:38:18.600 --> 0:38:21.800
<v Speaker 1>back in, but we'll get into that in just a second.

0:38:22.920 --> 0:38:27.239
<v Speaker 1>They also bought another little website that you may have

0:38:27.320 --> 0:38:30.840
<v Speaker 1>heard of, the Internet Movie dat Database. Yeah. Yeah, what

0:38:31.000 --> 0:38:35.080
<v Speaker 1>a pleasant place that can be. That's I never never

0:38:35.160 --> 0:38:38.600
<v Speaker 1>read the comments on anything. And it's still it's still

0:38:38.840 --> 0:38:43.160
<v Speaker 1>much more civil than YouTube. Um, but then so was

0:38:43.239 --> 0:38:47.520
<v Speaker 1>Moss Eisley. Uh, but yeah, I am dB. Yeah, let's

0:38:47.520 --> 0:38:51.000
<v Speaker 1>say they purchased that. So, uh, it was an interesting

0:38:51.080 --> 0:38:54.400
<v Speaker 1>move again because for a moment you sit there and say, well,

0:38:54.480 --> 0:38:57.719
<v Speaker 1>what's up with that? And then uh, if you knew,

0:38:57.760 --> 0:39:00.320
<v Speaker 1>if you knew where Amazon was going. And except for

0:39:00.360 --> 0:39:02.000
<v Speaker 1>the fact that at the time they had still been

0:39:02.080 --> 0:39:04.360
<v Speaker 1>selling just books. Yeah, that's all they sold. All they

0:39:04.360 --> 0:39:09.000
<v Speaker 1>sold up until they also opened to Amazon stores music

0:39:09.120 --> 0:39:12.319
<v Speaker 1>and DVD video. That's right. And so you think about

0:39:12.360 --> 0:39:14.560
<v Speaker 1>the reason why they started with just books was that

0:39:15.160 --> 0:39:17.719
<v Speaker 1>it was it was something that was scalable and it

0:39:18.000 --> 0:39:22.160
<v Speaker 1>was a manageable business. And also he had the benefit of,

0:39:22.400 --> 0:39:26.319
<v Speaker 1>like I said, those two big distributors with their exhaustive databases,

0:39:26.560 --> 0:39:28.800
<v Speaker 1>a lot of the work was already done. Now that

0:39:28.920 --> 0:39:32.080
<v Speaker 1>he's raised money, Bezos, that is, now the Basos is

0:39:32.160 --> 0:39:34.040
<v Speaker 1>raised money and the companies raised money, the company could

0:39:34.080 --> 0:39:36.800
<v Speaker 1>start to look into diversification, which was kind of the

0:39:36.840 --> 0:39:40.680
<v Speaker 1>plan all along, but really starting with books was the

0:39:40.719 --> 0:39:45.680
<v Speaker 1>most important step. So once they opened up the music

0:39:45.840 --> 0:39:48.600
<v Speaker 1>and DVD stores. Music, by the way, we're talking about

0:39:49.040 --> 0:39:54.160
<v Speaker 1>hard mediads. We're not talking about digital files yet. Um.

0:39:54.719 --> 0:39:57.440
<v Speaker 1>You know. Once he did that, Basos also came up

0:39:57.520 --> 0:40:01.719
<v Speaker 1>with another decision which was an important one in Amazon's

0:40:02.280 --> 0:40:05.800
<v Speaker 1>um existence, and that was that he wanted to have

0:40:06.080 --> 0:40:08.239
<v Speaker 1>a lot of control over all of this. It's one

0:40:08.239 --> 0:40:10.040
<v Speaker 1>of the reasons why it was very it was very

0:40:10.080 --> 0:40:13.000
<v Speaker 1>important to him for Amazon to own its own warehouses.

0:40:13.680 --> 0:40:15.840
<v Speaker 1>And the reason for that was that if a customer

0:40:15.880 --> 0:40:19.319
<v Speaker 1>put in an order and asked for say, books from

0:40:19.440 --> 0:40:22.840
<v Speaker 1>different publishers as well as a c D and a film,

0:40:23.320 --> 0:40:25.480
<v Speaker 1>all of that could be placed in one box and

0:40:25.560 --> 0:40:28.600
<v Speaker 1>sent to the customer, as opposed to Okay, here's here

0:40:30.719 --> 0:40:33.239
<v Speaker 1>and all of these losses or or have to pass

0:40:33.280 --> 0:40:35.640
<v Speaker 1>that on to the customer and just everyone gets angry,

0:40:35.920 --> 0:40:38.520
<v Speaker 1>right yeah, or you know, they get two thirds of

0:40:38.600 --> 0:40:41.880
<v Speaker 1>their order but the final third is lost. Or now

0:40:42.000 --> 0:40:44.560
<v Speaker 1>this way, it gave a lot more control to Amazon.

0:40:44.680 --> 0:40:47.600
<v Speaker 1>That was very important to Bezos. So uh, he had

0:40:47.680 --> 0:40:50.320
<v Speaker 1>these warehouses and decided to make use of them in

0:40:50.400 --> 0:40:53.160
<v Speaker 1>that way. So here's an example I have created and

0:40:53.480 --> 0:40:56.440
<v Speaker 1>uh and listeners, you have a challenge here. The challenge,

0:40:56.520 --> 0:40:59.759
<v Speaker 1>listeners is to find out how each one of the

0:41:00.000 --> 0:41:03.239
<v Speaker 1>items I'm about to list has a connection to me.

0:41:04.239 --> 0:41:12.200
<v Speaker 1>Because I'm an egomaniac and the universe revolts. Here's my example. So,

0:41:12.600 --> 0:41:17.680
<v Speaker 1>I want to order the Kim McKee book Atlanta Bones.

0:41:18.640 --> 0:41:22.160
<v Speaker 1>I also want to order a CD of a production

0:41:22.239 --> 0:41:25.000
<v Speaker 1>of The Rats and the Walls, which was, you know,

0:41:25.080 --> 0:41:27.920
<v Speaker 1>an HP Lovecraft story that was produced by the Atlanta

0:41:28.000 --> 0:41:31.279
<v Speaker 1>Radio Theater Company. And I want a copy of the

0:41:31.440 --> 0:41:34.080
<v Speaker 1>film on DVD. I want a copy of the Signal.

0:41:35.080 --> 0:41:37.520
<v Speaker 1>So if I put all those orders in on Amazon,

0:41:37.600 --> 0:41:39.719
<v Speaker 1>because they have these warehouses where they have all the

0:41:39.800 --> 0:41:42.480
<v Speaker 1>different types of media together, they can put that all

0:41:42.560 --> 0:41:44.120
<v Speaker 1>in one package and send it to me and I

0:41:44.239 --> 0:41:48.720
<v Speaker 1>get it all in one neat delivery. And uh. So again, listeners,

0:41:48.840 --> 0:41:52.040
<v Speaker 1>tell me how I'm connected to all three of those things. Uh.

0:41:53.120 --> 0:41:55.160
<v Speaker 1>They may not be the same connection in each case,

0:41:55.200 --> 0:41:58.440
<v Speaker 1>by the way, it may be different connections. Moving on,

0:41:58.920 --> 0:42:02.399
<v Speaker 1>they also launched the uh the Amazon Advantage program, which

0:42:02.560 --> 0:42:06.680
<v Speaker 1>let companies and creators sell their works through Amazon. They

0:42:06.719 --> 0:42:11.319
<v Speaker 1>also acquired major booksellers in the UK and Germany. Uh

0:42:11.920 --> 0:42:14.239
<v Speaker 1>and yeah, it was more before the end of the year.

0:42:14.360 --> 0:42:16.239
<v Speaker 1>Um and and remember last year they had hit one

0:42:16.280 --> 0:42:21.239
<v Speaker 1>million customers. By the end of had hit three million. Yeah,

0:42:21.320 --> 0:42:26.359
<v Speaker 1>so so lots of growth. They're still, of course, not profitable. Uh.

0:42:27.120 --> 0:42:29.600
<v Speaker 1>Do you have anything else, because that's that's what I got.

0:42:29.640 --> 0:42:33.080
<v Speaker 1>All right, let's move on to h They opened up

0:42:33.080 --> 0:42:36.160
<v Speaker 1>another fulfillment center. I like that they call them fulfillment centers.

0:42:36.560 --> 0:42:39.440
<v Speaker 1>It sounds very you know, zen, it reminds me of

0:42:39.520 --> 0:42:44.839
<v Speaker 1>gladows honestly, but welcome to the fulfillment center. Uh huh,

0:42:46.440 --> 0:42:48.040
<v Speaker 1>that's not bad. But anyway, this one was in a

0:42:48.200 --> 0:42:52.160
<v Speaker 1>friendly Nevada. Now, the reason for opening in Nevada not

0:42:52.400 --> 0:42:55.880
<v Speaker 1>having to do directly with that state's sales tax. It

0:42:55.960 --> 0:42:58.400
<v Speaker 1>was actually more to do with the state of California.

0:42:59.120 --> 0:43:01.719
<v Speaker 1>They wanted to have of a fulfillment center that was

0:43:01.800 --> 0:43:05.800
<v Speaker 1>closer to California to deliver to California more quickly. But

0:43:05.920 --> 0:43:09.880
<v Speaker 1>California's sales tax is uh is fairly complex. And also

0:43:10.080 --> 0:43:12.359
<v Speaker 1>you know, it's something that that Amazon did not want

0:43:12.400 --> 0:43:15.520
<v Speaker 1>to deal with, so instead of opening up a fulfillment

0:43:15.560 --> 0:43:18.239
<v Speaker 1>center within the state, they opened it in Nevada. I

0:43:18.280 --> 0:43:20.880
<v Speaker 1>think they opened actually three other fulfillment centers other than

0:43:20.920 --> 0:43:24.719
<v Speaker 1>that one, and I have not written down where they are. Yeah, well,

0:43:24.800 --> 0:43:27.480
<v Speaker 1>at this point forward, they start opening up all the points.

0:43:27.680 --> 0:43:31.319
<v Speaker 1>Actually there was another point Bezos said, uh that there

0:43:31.400 --> 0:43:32.880
<v Speaker 1>was a point where he had a discussion with his

0:43:33.400 --> 0:43:37.480
<v Speaker 1>the other members of the executive team at Amazon, and

0:43:37.560 --> 0:43:41.200
<v Speaker 1>they were saying that he should open up four fulfillment centers,

0:43:41.320 --> 0:43:44.680
<v Speaker 1>and he said, no, we should open five fulfillment centers.

0:43:44.840 --> 0:43:47.960
<v Speaker 1>And they all balkedd that because I said, well why

0:43:48.080 --> 0:43:50.880
<v Speaker 1>we we we need for what we can use is

0:43:51.000 --> 0:43:54.399
<v Speaker 1>for right and uh And he ended up getting his way.

0:43:55.560 --> 0:44:00.399
<v Speaker 1>Often gets his way, note not all the time. And yeah,

0:44:00.440 --> 0:44:02.719
<v Speaker 1>there's sometimes where he talks about how some of his

0:44:02.840 --> 0:44:05.640
<v Speaker 1>employees like came up to him and gave him a

0:44:05.680 --> 0:44:08.360
<v Speaker 1>suggestion and he said that sounds like too much trouble,

0:44:08.400 --> 0:44:09.880
<v Speaker 1>and then they went ahead and did it anyway and

0:44:09.920 --> 0:44:12.440
<v Speaker 1>then came to him with the solution. He's like, no one,

0:44:12.760 --> 0:44:16.560
<v Speaker 1>no one listens to me around here, but thank you anyway, Um,

0:44:16.680 --> 0:44:18.239
<v Speaker 1>they did listen to him at this top point, and

0:44:18.280 --> 0:44:21.400
<v Speaker 1>they built the five fulfillment centers and uh and as

0:44:21.600 --> 0:44:25.480
<v Speaker 1>as it turns out, because of the the incredible growth

0:44:26.080 --> 0:44:30.200
<v Speaker 1>in customer base and orders and sales, that fifth fulfillment

0:44:30.239 --> 0:44:34.200
<v Speaker 1>center was necessary for them to maintain the customer service

0:44:34.280 --> 0:44:38.080
<v Speaker 1>that they had established. Again, just another very forward thinking,

0:44:38.520 --> 0:44:42.920
<v Speaker 1>very I like that phrase. I just I just realized, yes, alright, no,

0:44:43.080 --> 0:44:46.960
<v Speaker 1>that's fine, go ahead, let's let's promote it. Um, yeah, no,

0:44:47.200 --> 0:44:49.280
<v Speaker 1>you know, I agree. It was. It was very important

0:44:49.360 --> 0:44:53.560
<v Speaker 1>for him to uh, to think ahead and to anticipate that.

0:44:53.960 --> 0:44:56.960
<v Speaker 1>You know, it wasn't just that they could not have

0:44:57.120 --> 0:44:59.120
<v Speaker 1>done the job with four they might they might have

0:44:59.200 --> 0:45:01.719
<v Speaker 1>been able to, but with five they were able to

0:45:01.800 --> 0:45:05.080
<v Speaker 1>do it and ensure the customer service level that they

0:45:05.120 --> 0:45:07.319
<v Speaker 1>had already established. Yes, with the sort of growth they

0:45:07.360 --> 0:45:11.799
<v Speaker 1>were experiencing at the time. UM. Yeah, See, at that point,

0:45:11.880 --> 0:45:15.600
<v Speaker 1>their market value was about twenty two point one billion dollars,

0:45:15.680 --> 0:45:20.000
<v Speaker 1>which meant that they were more valuable than Kmart and J. C.

0:45:20.160 --> 0:45:22.560
<v Speaker 1>Penny combined. And keep in mind, this is before Kmart

0:45:22.640 --> 0:45:26.759
<v Speaker 1>had its financial problems. Um. They also opened six new

0:45:26.840 --> 0:45:30.440
<v Speaker 1>stores on Amazon dot Com. Consumer electronics, toys and games,

0:45:30.480 --> 0:45:34.160
<v Speaker 1>home improvement software, video games, and gift ideas is grown

0:45:34.200 --> 0:45:37.359
<v Speaker 1>in there. Gift gift ideas is one of those UH

0:45:37.800 --> 0:45:40.520
<v Speaker 1>user experiences that is also really critical to the way

0:45:40.560 --> 0:45:44.640
<v Speaker 1>that Amazon has grown and become uh the leader in

0:45:45.320 --> 0:45:49.320
<v Speaker 1>online sales. Yeah, they they really invested heavily in getting

0:45:49.400 --> 0:45:54.080
<v Speaker 1>programmers to design algorithms that would help customers in their

0:45:54.120 --> 0:45:57.480
<v Speaker 1>shopping so that and really help Amazon ultimately to help

0:45:57.520 --> 0:46:00.120
<v Speaker 1>Amazon stuff. You have the idea that you know, are

0:46:00.200 --> 0:46:02.799
<v Speaker 1>customers who were interested in this also looked at blah

0:46:02.840 --> 0:46:05.640
<v Speaker 1>blah blah, or hey, you bought this thing, you might

0:46:05.719 --> 0:46:08.000
<v Speaker 1>also want this thing. All of those recommendations that you

0:46:08.040 --> 0:46:09.759
<v Speaker 1>get every single time that you get on Amazon are

0:46:09.800 --> 0:46:11.879
<v Speaker 1>are based on a lot of your of what you're

0:46:11.920 --> 0:46:15.160
<v Speaker 1>looking at, what people that you know might be looking at,

0:46:15.280 --> 0:46:17.239
<v Speaker 1>what other people who yeah, and what other people who

0:46:17.520 --> 0:46:19.839
<v Speaker 1>purchased the same thing you bought what you know, things

0:46:19.880 --> 0:46:22.440
<v Speaker 1>they found useful. There have been times where I that

0:46:22.680 --> 0:46:25.799
<v Speaker 1>service has been invaluable to me where I've purchased something

0:46:26.040 --> 0:46:27.640
<v Speaker 1>and I said, hey, you bought this thing. If you

0:46:27.719 --> 0:46:31.000
<v Speaker 1>wanted to work, you may also want this thing, Like, well, yes,

0:46:31.080 --> 0:46:33.040
<v Speaker 1>I do want it to work, I will buy that thing,

0:46:33.160 --> 0:46:35.440
<v Speaker 1>and sure enough, I mean it wasn't It wasn't opportunistic

0:46:35.480 --> 0:46:38.759
<v Speaker 1>and it was genuinely helpful to me. So, uh, you know,

0:46:38.920 --> 0:46:41.480
<v Speaker 1>it sounds like it can be opportunistic, and I guess

0:46:41.520 --> 0:46:44.479
<v Speaker 1>in some cases it can be, but ultimately it's trying

0:46:44.520 --> 0:46:46.960
<v Speaker 1>to give the consumer the best experience, because if it's not,

0:46:47.360 --> 0:46:50.919
<v Speaker 1>then it isn't working and it's just a distraction. Um. Also,

0:46:51.040 --> 0:46:54.800
<v Speaker 1>this is what makes some of those really snarky Amazon

0:46:55.000 --> 0:47:00.560
<v Speaker 1>dot com uh product reviews so incredibly entertaining. If you've

0:47:00.560 --> 0:47:03.560
<v Speaker 1>ever found one of the products that just has people

0:47:03.680 --> 0:47:08.040
<v Speaker 1>writing up complete farcical yeah, really, there's there's a Two

0:47:08.080 --> 0:47:11.719
<v Speaker 1>of my favorites are the bick for her. Yes, those

0:47:11.760 --> 0:47:13.800
<v Speaker 1>are so those are so funny. That was delightful that

0:47:13.840 --> 0:47:16.520
<v Speaker 1>that was. That was bigs adventure into pens for women

0:47:16.719 --> 0:47:19.520
<v Speaker 1>and they were all pastel colors and I guess ergonomic

0:47:19.640 --> 0:47:24.280
<v Speaker 1>for lady fingers. I'm not sure that means fingers belonging

0:47:24.320 --> 0:47:27.719
<v Speaker 1>to a lady. Not the delicious not the delicious snack

0:47:27.800 --> 0:47:32.400
<v Speaker 1>kick Um that that one. And my my current favorite

0:47:32.480 --> 0:47:36.040
<v Speaker 1>is that banana slicer. Oh, yes, yes, that's a good one.

0:47:36.440 --> 0:47:38.200
<v Speaker 1>Now there's a whole bunch too. There's one that's like

0:47:38.400 --> 0:47:40.279
<v Speaker 1>for gallons of milk. There was one that was for

0:47:41.000 --> 0:47:45.840
<v Speaker 1>for for specific kind of warning tape. Uh, it was

0:47:45.920 --> 0:47:48.640
<v Speaker 1>a kind of duct tape. There was one for uh,

0:47:49.080 --> 0:47:52.960
<v Speaker 1>for enriched uranium. There's some fun ones out there. And

0:47:53.080 --> 0:47:56.120
<v Speaker 1>and the nice thing is is that because Amazon's algorithms work,

0:47:56.320 --> 0:47:59.680
<v Speaker 1>it actually will point you to other ridiculous products that

0:47:59.800 --> 0:48:02.719
<v Speaker 1>also have and I don't delightful. I don't know that

0:48:02.840 --> 0:48:07.000
<v Speaker 1>that's intentional, but it does work, and it's funny. It's

0:48:07.000 --> 0:48:09.120
<v Speaker 1>a great way to lose an entire afternoon. By the way,

0:48:10.760 --> 0:48:14.280
<v Speaker 1>they also ended up launching a product called Amazon Auctions,

0:48:14.360 --> 0:48:17.600
<v Speaker 1>which was kind of their answer to eBay. Um. It

0:48:17.880 --> 0:48:21.480
<v Speaker 1>ended up not really getting a lot of traction and uh,

0:48:21.560 --> 0:48:25.960
<v Speaker 1>and eventually they would abandon Amazon Auctions. And that's not

0:48:26.280 --> 0:48:28.719
<v Speaker 1>unusual in fact for Amazon. They've They've got quite a

0:48:28.760 --> 0:48:32.799
<v Speaker 1>few projects that they ultimately either phased out or made

0:48:32.960 --> 0:48:36.600
<v Speaker 1>or reincorporated in a different way, kind of took down piecemeal.

0:48:37.040 --> 0:48:39.800
<v Speaker 1>Z Shops is another thing that they opened, which was

0:48:39.960 --> 0:48:45.520
<v Speaker 1>their third party retailer outlet. Yeah, they eventually phase that

0:48:45.640 --> 0:48:49.200
<v Speaker 1>out in favor of the marketplace. But yeah, that's another

0:48:49.360 --> 0:48:51.160
<v Speaker 1>that's a great example that was where they built in

0:48:51.200 --> 0:48:53.280
<v Speaker 1>all these features and then they said, this isn't working.

0:48:53.960 --> 0:48:57.800
<v Speaker 1>Let's rebrand it. Let's let's let's tweak it, maybe incorporate

0:48:57.880 --> 0:49:00.239
<v Speaker 1>some of the stuff and something new. They also wired

0:49:00.239 --> 0:49:03.880
<v Speaker 1>a company called tool Crib of the North. They inquired

0:49:03.920 --> 0:49:06.040
<v Speaker 1>they acquired their online and catalog sales. There was a

0:49:06.120 --> 0:49:09.279
<v Speaker 1>great story about Bezos saying talking about how how to

0:49:09.400 --> 0:49:13.160
<v Speaker 1>make it profitable to to ship a one ton drill press.

0:49:14.600 --> 0:49:17.560
<v Speaker 1>That was kind of funny. Um, like you said, they

0:49:17.560 --> 0:49:22.560
<v Speaker 1>started offering up lots of other products in various categories. Um. Oh,

0:49:22.640 --> 0:49:25.719
<v Speaker 1>and from a great article and Wired. I know I

0:49:25.800 --> 0:49:27.520
<v Speaker 1>mentioned Wired all the time, but they really do some

0:49:27.680 --> 0:49:31.400
<v Speaker 1>great stuff. And they in edition of Wired, in an

0:49:31.520 --> 0:49:34.680
<v Speaker 1>article called the Inner Bezos. Uh, there was a quote.

0:49:35.360 --> 0:49:38.080
<v Speaker 1>One thing to keep in mind, this is from Bezos.

0:49:38.160 --> 0:49:41.080
<v Speaker 1>He says is for many of these people, meaning the

0:49:41.600 --> 0:49:44.840
<v Speaker 1>people who are suddenly wealthy in Amazon, the wealth that

0:49:44.960 --> 0:49:47.520
<v Speaker 1>they have is paper wealth, and it will exist at

0:49:47.560 --> 0:49:49.640
<v Speaker 1>that level only for as long as we continue to

0:49:49.760 --> 0:49:52.480
<v Speaker 1>serve our customers. Well, so what he's staying here is

0:49:52.560 --> 0:49:56.359
<v Speaker 1>that there were people in Amazon who had become millionaires

0:49:56.960 --> 0:49:59.520
<v Speaker 1>because they owned stock in the company, and the company

0:49:59.600 --> 0:50:04.200
<v Speaker 1>stock was on the rise, and Basis was pointing out like, well, yeah,

0:50:04.360 --> 0:50:06.759
<v Speaker 1>if you look at it on paper, we're millionaires, but

0:50:06.880 --> 0:50:09.320
<v Speaker 1>in reality, if we would have to cash out and

0:50:09.400 --> 0:50:12.360
<v Speaker 1>liquidate all those assets in order to really be millionaires.

0:50:12.680 --> 0:50:15.960
<v Speaker 1>And so we have a responsibility to keep our company moving,

0:50:16.480 --> 0:50:19.640
<v Speaker 1>moving ahead and being in good shape. This is incredibly

0:50:19.640 --> 0:50:24.000
<v Speaker 1>important because this is what I'm saying in n and uh.

0:50:24.280 --> 0:50:27.640
<v Speaker 1>Well but before were no, no, no, I'm gonna say

0:50:27.680 --> 0:50:29.680
<v Speaker 1>like in a in a year, that's going to be

0:50:29.800 --> 0:50:34.640
<v Speaker 1>a very ympathetic thing, right, Yeah, And and yes, that

0:50:34.719 --> 0:50:37.759
<v Speaker 1>that was the was also the year that Basis was

0:50:37.880 --> 0:50:41.600
<v Speaker 1>named Times Person of the Year. Yeah, that's a big deal.

0:50:41.719 --> 0:50:44.400
<v Speaker 1>And also, um, that was the year that Barnes and

0:50:44.480 --> 0:50:49.400
<v Speaker 1>Noble made a move that was potentially scary for Amazon.

0:50:50.000 --> 0:50:54.200
<v Speaker 1>They purchased Ingram, one of those two of the giants

0:50:54.640 --> 0:51:00.080
<v Speaker 1>distributors and Barnes and Noble and Amazon obviously competed in

0:51:00.200 --> 0:51:03.239
<v Speaker 1>the space of as far as booksellers go, and and

0:51:03.320 --> 0:51:06.200
<v Speaker 1>Barnes and Noble was probably out of all the other

0:51:07.200 --> 0:51:08.920
<v Speaker 1>brick and mortar stores. They were the ones doing the

0:51:09.120 --> 0:51:11.480
<v Speaker 1>doing the best job, and they were extremely savvy. They

0:51:11.520 --> 0:51:14.520
<v Speaker 1>have been for for basically their entire and in the

0:51:14.560 --> 0:51:19.040
<v Speaker 1>publishing industry as compared to other big box stores, to say,

0:51:19.120 --> 0:51:22.560
<v Speaker 1>for example, Borders that didn't make it. Yeah, and and

0:51:23.120 --> 0:51:27.040
<v Speaker 1>really Barnes and Noble and Amazon had been competing quite

0:51:27.040 --> 0:51:29.520
<v Speaker 1>a bit, uh and so that that kind of raised

0:51:29.600 --> 0:51:34.160
<v Speaker 1>some potential threats. But but Amazon was actually working very

0:51:34.239 --> 0:51:39.759
<v Speaker 1>hard to create relationships directly with publishers. So since you

0:51:39.920 --> 0:51:43.280
<v Speaker 1>skip the distributor entirely and you go straight to the publisher,

0:51:43.600 --> 0:51:46.560
<v Speaker 1>this would of course change even more in the future

0:51:46.680 --> 0:51:49.799
<v Speaker 1>when we talk about the publishing, right, we're still years

0:51:49.840 --> 0:51:54.440
<v Speaker 1>away from that. Um and then uh, we kind of

0:51:54.480 --> 0:51:56.680
<v Speaker 1>move into two thousand and this is this is a

0:51:56.840 --> 0:51:59.120
<v Speaker 1>monumental year on the web. It's also where we're going

0:51:59.200 --> 0:52:03.640
<v Speaker 1>to conclude the episode. Uh, two thousand is when in

0:52:03.840 --> 0:52:06.200
<v Speaker 1>March two thousand, Specifically, in fact, if you want to

0:52:06.239 --> 0:52:10.279
<v Speaker 1>get really specific, March two thousand is when the the

0:52:10.760 --> 0:52:15.760
<v Speaker 1>dot com bubble burst. Now, this was something that happened

0:52:15.800 --> 0:52:20.479
<v Speaker 1>because the web was seen as this wild West land

0:52:20.520 --> 0:52:23.120
<v Speaker 1>of opportunity. It was like the gold rushed Yeah. Yeah, Ever,

0:52:23.239 --> 0:52:26.879
<v Speaker 1>everyone was was out in uh Silicon Valley and doing

0:52:26.920 --> 0:52:29.000
<v Speaker 1>crazy stuff, and everyone was really psyched about it and

0:52:29.120 --> 0:52:30.920
<v Speaker 1>running around, and everyone's saying like, this is the way

0:52:30.920 --> 0:52:32.960
<v Speaker 1>we're gonna be able to print our own money. Essentially,

0:52:33.000 --> 0:52:36.200
<v Speaker 1>we're gonna be uh, we're gonna be so rich. And

0:52:36.280 --> 0:52:38.640
<v Speaker 1>you have lots of dot com companies going public and

0:52:38.840 --> 0:52:42.520
<v Speaker 1>raising crazy amounts of money in in crazy stock deals,

0:52:43.000 --> 0:52:46.319
<v Speaker 1>and employees being paid in stock and said like, okay,

0:52:46.360 --> 0:52:48.200
<v Speaker 1>well we can't afford to actually pay you a paycheck,

0:52:48.280 --> 0:52:51.320
<v Speaker 1>but here here's a here's ten thousand shares in the company.

0:52:51.440 --> 0:52:55.840
<v Speaker 1>You are surely nothing will go wrong overnight. You're a millionaire.

0:52:56.000 --> 0:52:58.239
<v Speaker 1>So just like Basis was saying, like on paper, these

0:52:58.280 --> 0:53:03.680
<v Speaker 1>people were millionaires. But the problem was that the expectations

0:53:03.920 --> 0:53:06.600
<v Speaker 1>of how the web was going to deliver versus the

0:53:06.680 --> 0:53:10.680
<v Speaker 1>reality of what it actually could deliver didn't match up.

0:53:10.840 --> 0:53:13.719
<v Speaker 1>And then investors started getting scared because they're saying, wait

0:53:13.760 --> 0:53:15.960
<v Speaker 1>a minute, I thought this was gonna just be a

0:53:16.040 --> 0:53:18.120
<v Speaker 1>license to print money, but now I'm not seeing any

0:53:18.200 --> 0:53:20.960
<v Speaker 1>return of my investment. I'm getting out right and and

0:53:21.040 --> 0:53:22.440
<v Speaker 1>and there were a lot of reasons for it. I mean,

0:53:22.440 --> 0:53:25.520
<v Speaker 1>there was an infrastructure problem where you know, not not

0:53:25.800 --> 0:53:29.600
<v Speaker 1>enough people were online, and there were a lot of

0:53:29.640 --> 0:53:33.080
<v Speaker 1>companies that were just terrible at managing their funds. This

0:53:33.200 --> 0:53:34.719
<v Speaker 1>is one of those things I've talked about in the past,

0:53:34.800 --> 0:53:37.560
<v Speaker 1>how a small company could get a huge amount of

0:53:38.080 --> 0:53:41.839
<v Speaker 1>money and then mismanage it terribly because they that wasn't

0:53:41.880 --> 0:53:44.479
<v Speaker 1>what they were expecting, Like they're they're operating costs would

0:53:44.480 --> 0:53:46.920
<v Speaker 1>have been at a certain level. They raised way more

0:53:47.040 --> 0:53:50.200
<v Speaker 1>money than that, and then they say, well, heck, let's

0:53:50.239 --> 0:53:54.640
<v Speaker 1>get a penthouse for everyone. Everyone gets a super cool

0:53:54.800 --> 0:53:58.719
<v Speaker 1>desk made out of steel and glass. We're all lex

0:53:58.840 --> 0:54:02.200
<v Speaker 1>Luthor in this world. And then, you know, eventually they think, oh,

0:54:02.280 --> 0:54:04.120
<v Speaker 1>wait a minute, we were supposed to deliver something for

0:54:04.200 --> 0:54:06.040
<v Speaker 1>all that money they gave us instead of just you know,

0:54:06.160 --> 0:54:09.840
<v Speaker 1>giving ourselves these amazing offices, and things started to fall apart,

0:54:10.280 --> 0:54:12.359
<v Speaker 1>and uh, you know, it's not that the people were

0:54:12.400 --> 0:54:16.640
<v Speaker 1>necessarily bad people, it's just that things didn't and uh.

0:54:16.800 --> 0:54:20.080
<v Speaker 1>And actually Amazon was hurt by this in multiple ways,

0:54:20.160 --> 0:54:23.560
<v Speaker 1>one of which was that, you know, unlike the other companies,

0:54:23.640 --> 0:54:30.600
<v Speaker 1>it had not expanded so um, but they did invest

0:54:30.840 --> 0:54:34.839
<v Speaker 1>invested a lot of other stuff and took dramatic losses. Yeah,

0:54:34.880 --> 0:54:38.560
<v Speaker 1>like Pets dot com, Living dot com, Cosmo dot com.

0:54:39.160 --> 0:54:41.920
<v Speaker 1>He said specifically, here's another quote from that article. We

0:54:42.040 --> 0:54:44.680
<v Speaker 1>invested in a lot of high profile flame outs. The

0:54:44.760 --> 0:54:46.920
<v Speaker 1>only good thing is we had lots of company. It

0:54:47.000 --> 0:54:48.759
<v Speaker 1>didn't take us off our mission, but it was a

0:54:48.840 --> 0:54:51.320
<v Speaker 1>waste of capital. So in other words, you know, a

0:54:51.400 --> 0:54:54.879
<v Speaker 1>company that already has not turned a profit has lost

0:54:55.000 --> 0:54:57.239
<v Speaker 1>more money in bad investments. This would not be the

0:54:57.360 --> 0:55:00.560
<v Speaker 1>only time this happens. To get some other utments coming

0:55:00.640 --> 0:55:04.320
<v Speaker 1>up in our next episode. Yeah, but I mean, I mean, meanwhile,

0:55:04.360 --> 0:55:06.120
<v Speaker 1>they I mean, a lot of stuff happened for Amazon

0:55:06.200 --> 0:55:09.920
<v Speaker 1>in two thousand. They launched Amazon France, Amazon Japan, UM,

0:55:10.520 --> 0:55:14.520
<v Speaker 1>and Uh, they launched Marketplace, which would would eventually replace

0:55:14.680 --> 0:55:17.320
<v Speaker 1>z shops. At this point they were two separate entities.

0:55:18.120 --> 0:55:21.640
<v Speaker 1>Um they started selling kitchen goods and also Cameron Photo. Yep,

0:55:21.800 --> 0:55:25.720
<v Speaker 1>so you know, Amazon still diversifying. But but two thousand

0:55:25.840 --> 0:55:27.920
<v Speaker 1>was a tough year. And that was a tough year

0:55:27.960 --> 0:55:30.719
<v Speaker 1>for companies across the web. We saw lots and lots

0:55:30.760 --> 0:55:33.440
<v Speaker 1>of them fold and we even saw big ones like

0:55:33.520 --> 0:55:35.879
<v Speaker 1>Amazon take a hit. And uh, and that's a good

0:55:35.880 --> 0:55:38.080
<v Speaker 1>place for us to wrap up. In our next episode,

0:55:38.400 --> 0:55:42.080
<v Speaker 1>we will talk about how Amazon went from pros possibly

0:55:42.120 --> 0:55:44.040
<v Speaker 1>the lowest point of the company as far as the

0:55:44.120 --> 0:55:47.880
<v Speaker 1>market value is concerned to really turning it around and

0:55:48.000 --> 0:55:52.960
<v Speaker 1>becoming you know, a juggernaut again in industry, and and

0:55:53.080 --> 0:55:56.440
<v Speaker 1>again that's another way of pointing out that there is

0:55:56.480 --> 0:55:58.600
<v Speaker 1>no such thing as being too big to fail. And

0:55:58.680 --> 0:56:05.960
<v Speaker 1>also we'll learn more about Bezos's fascination with space, but

0:56:06.280 --> 0:56:08.239
<v Speaker 1>that's that's in our next episode. So guys, if you

0:56:08.320 --> 0:56:11.040
<v Speaker 1>have any requests for things that we should cover in

0:56:11.200 --> 0:56:13.759
<v Speaker 1>future episodes of tech Stuff, I highly recommend you get

0:56:13.800 --> 0:56:16.200
<v Speaker 1>in touch with us. Let us know in an email

0:56:16.320 --> 0:56:19.680
<v Speaker 1>our addresses tex stuff at Discovery dot com, or drop

0:56:19.760 --> 0:56:22.279
<v Speaker 1>us a line on Facebook for Twitter or handle up

0:56:22.360 --> 0:56:26.239
<v Speaker 1>both those locations. Is text Stuff H. S. W and

0:56:26.360 --> 0:56:28.760
<v Speaker 1>Lauren and I will talk to you again about Amazon

0:56:28.840 --> 0:56:32.520
<v Speaker 1>as it turns out really soon. For more on this

0:56:32.719 --> 0:56:35.200
<v Speaker 1>and thousands of other topics, is it how stuff works

0:56:35.239 --> 0:56:35.640
<v Speaker 1>dot com