WEBVTT - Phone Tap: Customer v Customer

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<v Speaker 1>It's Brook and Jeffrey in the morning. And there's a

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<v Speaker 1>famous prank call out there on the internet. You've probably

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<v Speaker 1>seen it, where a guy calls two different restaurants using

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<v Speaker 1>two different phones and puts the speakers together and lets

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<v Speaker 1>the restaurants just talk to each other.

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<v Speaker 2>Yeah.

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<v Speaker 1>Yeah, neither of them know what's going on, and we

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<v Speaker 1>thought maybe we could try to do something similar here. Oh,

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<v Speaker 1>putting together two regular people who both have complained about

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<v Speaker 1>missing packages. They really one lost their headphones recently, the

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<v Speaker 1>other didn't receive their air pods. Oh, similarly, similar, but

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<v Speaker 1>slightly different and just close enough to cause utter chaos

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<v Speaker 1>in your phone.

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<v Speaker 2>Tap right now, Brook and Jeffrey's phone taps on the twenties.

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<v Speaker 1>Hello, Hi, this is Jammer from Customer Care. Is this

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<v Speaker 1>Mike Birt?

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<v Speaker 2>Yes, it is hi, Mike.

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<v Speaker 1>We got a message here saying that one of your

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<v Speaker 1>packages went missing recently.

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<v Speaker 2>Yes, I definitely sent in my request to right on phones.

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<v Speaker 1>Okay, So I'm just going to connect you with a

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<v Speaker 1>specialist and absolutely I think she will be able to

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<v Speaker 1>help you.

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<v Speaker 2>Figure all this out. All right, thank you?

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<v Speaker 1>Okay, please hold, Okay, so he's on hold. Now I'm

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<v Speaker 1>just going to talk to another person similar issue. Let's

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<v Speaker 1>style her up.

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<v Speaker 2>Hello.

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<v Speaker 1>Hey, this is Jammer from Customer Care. Am I speaking

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<v Speaker 1>with Kate?

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<v Speaker 2>Yes? Yes, this is her finally you.

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<v Speaker 1>Hey Kate, I do apologize about that. We received your

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<v Speaker 1>message saying that you had a package that was taken

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<v Speaker 1>or went missing.

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<v Speaker 2>Yes, yes, yes, that was me. Thank you.

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<v Speaker 1>Okay, so I do have your order number here. I

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<v Speaker 1>just need you to confirm what was inside that package.

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<v Speaker 2>Yes, I had some AirPods that I.

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<v Speaker 1>Had ordered, got it and actually I have a specialist

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<v Speaker 1>who's going to be able to help you with that

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<v Speaker 1>and we'll get everything settled. Can I connect you?

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<v Speaker 2>Absolutely? Thank you? Hello, Hello, hello, yes, hi, you all

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<v Speaker 2>had called to help locate the air pods that I ordered.

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<v Speaker 2>What what do you no? I need to locate there

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<v Speaker 2>was at Tactics that was delivered with air pods, and

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<v Speaker 2>you all called because you had heard that I was

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<v Speaker 2>trying to get it located. That's not make any sense. No,

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<v Speaker 2>because you called me like you're supposed to be the

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<v Speaker 2>next person I call you, I was. Yeah, they said

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<v Speaker 2>that I was going to be connected to somebody who

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<v Speaker 2>is going to help me with this, and now I'm

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<v Speaker 2>connecting comp You I guess what is going on. I

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<v Speaker 2>don't want at the concrete. Why heard are you yelling

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<v Speaker 2>at me? Okay, I'm not yelling at you. You're the

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<v Speaker 2>one with the attitude. Who Okay, this is not the

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<v Speaker 2>way that somebody from it should be speaking to me.

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<v Speaker 2>I don't work for I've been telling you that. Oh okay, yeah,

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<v Speaker 2>what now you're not a customer service vision like, well,

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<v Speaker 2>you don't believe me. I don't work here. Whatever third

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<v Speaker 2>party contracting service they got to help me. I don't know.

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<v Speaker 2>I'm not in a service Okay, what the hell is

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<v Speaker 2>going on? What is this? I wonder where happening with

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<v Speaker 2>my headphones? And they sent me to you, and now

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<v Speaker 2>you think I've worked for the company. And I don't

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<v Speaker 2>mean they're not headphones, they're AirPods. There's a difference. I

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<v Speaker 2>don't even want to hang up right now because it's

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<v Speaker 2>so hard to get connected to your human beings. So

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<v Speaker 2>could you please transfer me to the right person? How

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<v Speaker 2>would I do that? I don't know how to do that.

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<v Speaker 2>What they didn't train you. You don't know how to use

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<v Speaker 2>your phone.

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<v Speaker 3>I don't work there.

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<v Speaker 2>Oh my god, this is ridiculous. Okay, God, it's so impossible.

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<v Speaker 1>Hey, Hey, Mike, Kate, Hey, it's from Customer Care.

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<v Speaker 2>From Customer Care.

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<v Speaker 1>Okay, Yeah, So the thing that's happening right now is

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<v Speaker 1>this isn't actually the customer service line. It's the line

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<v Speaker 1>to a radio show called Brook and Jeffrey in the

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<v Speaker 1>Morning that does these prank phone calls. You're on the

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<v Speaker 1>radio right now being proud.

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<v Speaker 3>Oh my god, I'm so sorry to do this, but

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<v Speaker 3>we got separate requests to prank each of you about

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<v Speaker 3>different package delivery problems that you're both having. For real,

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<v Speaker 3>we thought it'd be funny to just connect the two

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<v Speaker 3>of you and let it play out.

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<v Speaker 1>See if you guys could help each other with your

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<v Speaker 1>lost packages.

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<v Speaker 2>Oh my god, this is so funny. I'm so sorry

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<v Speaker 2>for getting mattitude and start to lose my cool. Yeah.

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<v Speaker 2>I think there was some yelling on my part as well,

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<v Speaker 2>so I think.

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<v Speaker 1>The yelling was justified. You guys are both horrible customer

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<v Speaker 1>service representatives.

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<v Speaker 3>Oh you know, we're not.

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<v Speaker 1>Nobody believes me broke in Jeffreys' phone taps on the

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<v Speaker 1>twenties