Speaker 1: Welcome to Before Breakfast, a production of I Heart Radio.
Speaker 1: Good Morning. This is Laura. Welcome to the Before Breakfast podcast.
Speaker 1: Today's tip is to skip the sandwich method of giving
Speaker 1: feedback and try something a little more effective and authentic.
Speaker 1: Giving feedback to employees or colleagues can be challenging. No
Speaker 1: one really likes having difficult conversations, even when something definitely
Speaker 1: needs to change. Consequently, organizations often train new managers to
Speaker 1: give what is known as the feedback sandwich. You start
Speaker 1: with something positive about the person, then you share the
Speaker 1: negative feedback, then you end with something positive again. This
Speaker 1: approach has its merits. Sometimes hard news is easier to
Speaker 1: swallow in the middle of compliments, but the approach can
Speaker 1: feel inauthentic, especially if the person knows something unpleasant is coming.
Speaker 1: The compliments can totally get lost in this sense of dread.
Speaker 1: Or occasionally, though much less often, this approach is completely
Speaker 1: ineffective if someone who isn't terribly self aware, here's the
Speaker 1: compliments and decides that the negative feedback is just one
Speaker 1: note of many, as opposed to the reason for the
Speaker 1: conversation in any case, I recently read about another strategy
Speaker 1: which I think comes across as far more authentic. Jamie Hammond,
Speaker 1: a social media manager, wrote a post for Medium recently
Speaker 1: describing what she calls the tacos approach to giving difficult feedback. Yep,
Speaker 1: we are ditching sandwiches for tacos. Tacos is an acronym
Speaker 1: for thank, acknowledge, cause, orient, and support. Here's what each
Speaker 1: step entails. First, you thank the person for something, Hammond says,
Speaker 1: even if it's just showing up. Then you acknowledge the
Speaker 1: problem head on. Hammond says, there's no point beating around
Speaker 1: the bush if you and the other person both know
Speaker 1: the reason you called this meeting. Pretending otherwise can just
Speaker 1: be insulting. You're both adults, so let's acknowledge what the
Speaker 1: problem is. The sea then stands for cause, which Hammond
Speaker 1: says means explaining other issues that the problem is causing.
Speaker 1: You want to give the person context for why the
Speaker 1: issue really needs to be addressed. Oh stands for orient.
Speaker 1: You need to orient the other person toward the behavior
Speaker 1: you want instead. This can be the most constructive part
Speaker 1: of the conversation. Sometimes people know that something has gone awry,
Speaker 1: but they have no idea what they should be doing. Differently,
Speaker 1: so come into these conversations with practical solutions. Finally, and
Speaker 1: probably the most important part, the S stands for support.
Speaker 1: Remind the person that you support him or her, says Hammond.
Speaker 1: You can do this by thanking the person again, asking
Speaker 1: them what you can do to support them, or asking
Speaker 1: them if something is going on that is preventing them
Speaker 1: from achieving the new solution handled right, this emphasis on
Speaker 1: support can actually make your relationship stronger going forward, and
Speaker 1: if you do intend to keep working together well, that
Speaker 1: is the best possible outcome. So that's the feedback tacos approach. Thanking,
Speaker 1: acknowledging the problem, talking about the problems the issue is causing,
Speaker 1: orienting the person toward new behavior, and reiterating support. If
Speaker 1: you need to give tough feedback in the next few days,
Speaker 1: you might consider trying this and seeing how it goes.
Speaker 1: If you do, let me know. You can email me
Speaker 1: at Before Breakfast podcast at i heeart media dot com.
Speaker 1: In the meantime, this is Laura. Thanks for listening and
Speaker 1: here's to making the most of our time. Hey, everybody,
Speaker 1: I'd love to hear from you. You can send me
Speaker 1: your tips, your questions, or anything else. Just connect with
Speaker 1: me on Twitter, Facebook, and Instagram. At Before Breakfast pod
Speaker 1: that's b the number four, then Breakfast p o D.
Speaker 1: You can also shoot me an email at Before Breakfast podcast.
Speaker 1: At i heeart media dot com that before Breakfast is
Speaker 1: spelled out with all the letters. Thanks so much, I
Speaker 1: look forward to staying in touch. Before Breakfast is a
Speaker 1: production of I heart Radio. For more podcasts from my
Speaker 1: heart Radio, visit the i heart Radio app, Apple Podcasts,
Speaker 1: or wherever you listen to your favorite shows. Four